CS - HealthCare Security Market Trends 2021 by annexbusinessmedia

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A focus on hospital and urgent care worker safety and security

As patient care continues to evolve and adapt due, in part, to the ongoing impact of the pandemic, technology too has developed further to meet the needs of healthcare providers. One example is the use of body worn, or wearable devices, which has gone beyond the traditional scope of security officers who wear them while on duty to those who are patient carers.

Workplace violence in healthcare settings

Workplace violence continues to be a major issue in the healthcare segment. Both physical and verbal abuse rose to the point that The Joint Commission joined the American Nurses and the American Hospital Association to develop Workplace Violence Prevention Resource with the Occupational Health Professionals in Healthcare Conference. The Joint Commission now requires relevant standards in reporting sentinel events and prevention of workplace violence. One solution that has been employed in hospitals, by both security and clinical staff, is the use of body worn solutions. The use of wearable solutions provides for documenting events and situations. As a result, more and more hospitals, including those in Canada, are equipping staff with wearable technology and audio solutions.

Wearable solutions have shown they can decrease violent events in healthcare facilities. For example, a recent study by the National Health Services of Great Britain showed a reduction of

violence on nurses, other clinical staff, and users. It’s also shown staff moderating their response to patients. Hospitals in the United Kingdom have seen a reduction in workplace violence by 28 percent due to implementing wearable video solutions.

Police are now bringing more people to emergency rooms to be evaluated for mental health reasons, and hospital security directors and clinical staff are reporting more incidents of behavioral events and an increase in physical and medical restraints. By adding wearable devices, staff have reported a decrease in events, restraints, and other intervention due to both security and clinical staff announcing they are recording the event. By warning the patient or visitor they’re being recorded it reduces the incidences of violence and provides for documentation in case of the need for prosecution.

Going beyond for patient care

Other use cases for wearable devices in healthcare include documenting the movement of patients from hospital beds to specialized departments, such as for an X-Ray, and in behavioral health wards to document staff interaction with patients and their guests. Clinical staff can use these devices to document surgeries, provide for training purposes, and in simulation rooms with residents.

These are just few examples of use cases for wearable devices in healthcare settings, but what they show is there clearly is a need for them in this market.

People, processes and technology

Before integrating wearable devices into an existing security strategy, healthcare operators need to consider a plan to put in place. There are several questions to ask yourself.

First, determine who will deploy the body worn solution. Are you going to equip security, clinical staff, and ancillary service staff?

Next, and most importantly, how are you going to deploy the new equipment? What are the policies and procedures you want to create for the use and storage of images and events? What are the guidelines you’ll create and if any maintenance is required on the devices?

Finally, when you decide to move towards wearable solutions, what is the goal? What technology do you want to use? Will you store the images and events on your local video management software or in the cloud? Do you need to transfer the images and recording to an evidence storage system or will you keep them on a local device? Any time you decide to move to a technology it is imperative that you ask these questions and set in place clear polices and guidelines on its use.

Reach out to the team at Axis Communications to discuss your security, patient monitoring and patient care needs.

Call 1-800-444-2947, option 1

Visit: www.axis.com/en-ca/solutions/healthcare

Ensuring a Safe and Secure Healthcare Environment

Healthcare facilities have unique challenges that require specialised security solutions. GardaWorld’s healthcare security services focus on safe management of patient aggression, hospital incident and risk management among other elements to ensure a safe and secure environment. While we implement a solid security program, clinicians can provide exceptional care safely. Together, everyone does their part to contribute positively to the overall patient experience.

Staffing Healthcare-Centric Personnel

An ideal guard at a healthcare facility has specific skills that combine compassion and empathy, approachability and friendliness, the ability to problem solve, take control of a situation, and provide a solution-based mindset to emotionally charged situations.

Our carefully selected and exceptionally well-trained security guards are vital to securing healthcare security operations. They are chosen according to their ability to physically and mentally adapt to challenging and rapidly changing environments. They are thoroughly trained to protect not only the clinical facilities but also staff, patients and visitors. Our professionals also keep prescription medication secured and medical information confidential.

Healthcare-Specific Training

Recognizing and mitigating aggression and responding to/supporting clinical staff in the safety management of patient aggression is the core of our healthcare security program. We strictly monitor and train our guards on physical restraint protocols and emphasize the importance of ensuring an open airway of the person being restrained. We strictly instill the approved techniques as specified within the healthcare environment.

Our healthcare-specific training focuses on courses like introduction to the healthcare environment, access control in the healthcare setting, report writing and notetaking, effective communication and conflict resolution, arrest and use of force guidelines, healthcare centre emergency colour code system, other emergency responses, back injury awareness, and blood borne pathogens and infection prevention.

Non-violent Crisis Intervention

We developed Non-violent Crisis Intervention training to educate professionals in human services and ensure optimal care, well-being, protection and security for all in crisis situations. This training focuses on the prevention

of disruptive behavior by communicating with people in a respectful manner and showing concern for their wellbeing. The program also includes compression techniques to be used as a last resort, when an individual is a danger to himself or others.

Organization Ambassadors Contributing to a Positive Patient & Visitor Experience

Customer-focused Organizational Ambassadors contribute to a positive patient experience while supporting an overall culture of safety. As such, we provide specialized and trained security officers to support the clinical nursing teams who care for vulnerable and challenging individuals. Our ambassadors possess skills such as high emotional intelligence, empathy, critical thinking and have the ability to problem solve, at times under stress.

COVID-19 Support Services

As the global pandemic continues to evolve, GardaWorld remains on the leading edge of innovative security solutions to meet the ever-changing challenges faced by healthcare facilities. We offer many business continuity services designed to help you maximize the health and safety of your people.

GardaWorld Security Services in Canadian healthcare facilities, at a glance:

• 2M+ annual hours, representing 40,000+ hours each week

• 1,000+ hospital security professionals

• IAHSS certified member

• 100+ protected healthcare establishments

Healthcare Security Services

GardaWorld helps maintain a secure environment and keeps patients, staff, and visitors safe so clinicians can focus on providing exceptional patient care. We have security personnel with heightened expertise required in healthcare facilities. They are specifically trained to safely de-escalate and manage aggressive behaviour for everyone’s safety. GardaWorld offers:

• Patient Aggression Management through a non-violent crisis intervention

• Health & safety protocol reinforcement: occupancy counting, hand sanitizing, social distancing & face mask distribution

• Thermal fever detection through advanced infrared cameras

• COVID-19 Support Services: protest security, vaccination site security & vaccine supply chain security

• Access control, & more!

Learn more: garda.com/healthcare

CASE STUDY: Upgrading a Children’s Hospital for Enhanced Patient Care

Enhance Healthcare Patient Protection with Johnson Controls

Achildren’s hospital was ready to elevate its mission for improved patient care and powerful research and development. To do this, hospital leaders were beginning plans to build a new patient tower with a focus on pediatric cancer care. But the systems in place, including security and HVAC, were not enough to support this expansion. They needed to work with a partner who could manage the construction, design, installation and service of the hospital’s new and upgraded systems. And because of the lasting impact of the project – up to 30 years – the hospital required a partner who could service the facility for years to come, no matter what challenges lay ahead. Because of Johnson Controls scale and expertise, it was selected to take on this challenge to create a healthier, comfortable and secure space for patients.

Enhanced security and HVAC systems for an efficient and healthy hospital

Johnson Controls serviced the entire hospital’s access controls and video surveillance technology, an integral part of the hospital’s mission to reduce theft. The Johnson Controls Integrated Security team leveraged the Centers of Excellence (COE), a centralized location hosting some of Johnson Control’s top engineers, to review safety standards and engineering drawings to provide world-class support to the hospital’s local Johnson Controls team. These security improvements allow the hospital to monitor and track exactly who is accessing the facility.

By investing in upgraded systems, the hospital has become a safer and more comfortable environment for children to heal and for staff to work.

In addition to these security measures, Johnson Controls worked with the hospital’s engineering and construction firm for the construction of the patient tower. To support the tower, Johnson Controls built a new central plant and installed new HVAC components including fan coils, chillers and controls. Keeping in mind the tight space constraints, Johnson Controls centralized the smaller modular chiller plants to improve reliability and energy savings. In addition, cogeneration power with heat pumps provided energy savings

and a hot water source for the hospital. These implementations would keep the hospital environment comfortable and highly efficient, while enhanced HVAC systems could contribute to improved Indoor Air Quality (IAQ) and control the spread of disease.

Ensuring an optimized patient experience through long-term services

By upgrading access controls and video surveillance, the hospital has prioritized its security. In the past, the hospital had struggled with employee theft, asset loss and medication errors. By installing cameras with new medicine cabinet access control locks, the hospital is able to keep valuable medical supplies safe and has saved millions. Further, with the latest in HVAC technology, the central plant efforts show a 4.2 year payback. By investing in upgraded systems, the hospital has become a safer and more comfortable environment for children to heal and for staff to work.

For hospital leaders, maintaining a safe and healthy hospital environment is more critical than ever in the wake of the COVID-19 pandemic. Learn how you can make healthcare facility upgrades to support your long-term goals at https:// www.johnsoncontrols.com/healthcare.

We power the mission of hospitals to deliver superior patient experiences with safe, efficient and optimized environments.

To find out more today please contact Danny Zavaglia: Danny.Zavaglia@jci.com or 416.629.3508

ASSA ABLOY: Delivering Security Solutions for Healthcare from Curb to Core

Asset Management & Tracking

Traka has helped hospitals stay secure, safe and efficient with intelligent key and equipment management to better secure the most valuable assets such as physical keys, assets, drugs, vehicles, hazardous material and more.

Key Management

Key management solutions turn conventional keys into clever keys that do much more than just open doors. They become a critical tool in increasing accountability and visibility over your facilities, vehicles, tools and equipment.

Equipment Management

When you can control, monitor and record your hospital’s equipment use, your staff, critical equipment, drugs, vehicles and sensitive areas are more secure than ever before. Traka’s intelligent equipment management solutions ensure total accountability and visibility over protected items, while providing fast and convenient access to those working hard on the front lines.

• Manage and control the use of laptops, tablets, radios, tools, vehicles and specialized medical equipment

• Create a more safe and secure process for the handoff of sensitive items such

as drugs and medical records, with an audit trail of all activity

• Create a controlled environment, utilize multiple authorization where appropriate to maximize safety and security

• Collect valuable data on item usage to maximize device usage and limit the needed equipment inventory

• Traka’s locker solutions provide you with the ability to track and monitor your assets which results in fewer losses, less damages and reduces operating costs for your business.

In environments such as behavioral health clinics, crisis intervention facilities and detention centers, safety is a must.

What to Look for When Selecting Behavioral Health Doors

Creating a safe behavioral health environment requires a selection of ligature resistant products that are free from sharp edges or potential catch points. Ligature resistant door hardware features rounded surfaces and low profiles that are designed to secure rooms without presenting potential safety hazards.

These environments can be equipped with ligature resistant doors and frames that enable staff to gain rapid access to a room.

Proper selection of doors and hardware can help protect patients from harm and maintain a level of security for others, including professional and clinical staff. That’s why ASSA ABLOY offers complete opening solutions for behavioral health, including:

• Architectural door accessories

• Door control devices

• Doors and frames

• Electromechanical locking and egress products

• Electronic access control

• Integrated door assemblies

• Mechanical locking and egress products

Design Your Facility’s

Openings

From larger projects down to the smallest of details, ASSA ABLOY offers a robust line of doors and door hardware products to help you create a complete opening that meets Facility Guidelines Institute (FGI) guidelines.

Behavioral Health Solutions

Bacteria stains can linger for months on dry, hard surfaces like door hardware. This copper layer kills bacteria on hard surfaces within two hours. The solution is applied during the manufacturing process and lasts for the life of the product – without ever chipping or wearing down.

Behavioral Health Solutions

Delivering Security Solutions for Healthcare Facilities from Curb to Core

We combine the expertise of the industry’s most knowledgeable door-opening experts with a comprehensive product offering unparalleled in the marketplace to help navigate your entire project—from design and specification through occupancy and ongoing management.

Get equipped with the door solutions you need. Contact an ASSA ABLOY Door Security Solutions consultative expert today or visit www.assaabloy.ca/en/solutions/healthcare-solutions/

Is There a Cure for Ransomware in the Healthcare Industry?

Dealing with the reality of targeted attacks in healthcare

Ransomware is an ugly fact of our increasingly digital and interconnected industries, especially those dealing with more strict regulatory oversight, like healthcare. Every healthcare organization out there is at risk, and providers often struggle to figure out the best way to keep their medical files and patient data safe from breaches.

A few fast facts:

• Since 2016, over 1,500 healthcare organizations have been victims of successful ransomware attacks.1

• Throughout 2020, 59 US-based health providers or systems were impacted by ransomware, affecting patient care in 510 facilities.2

• The first known fatality of ransomware was recorded in September 2020 in Duesseldorf, Germany, when a cyberattack forced the transfer of critically ill patients to another city.3

Why is healthcare a prime target?

The very nature of healthcare’s data and interconnected networks make it a vulnerable target. Providers are trying to integrate new technologies and digitalfirst initiatives to better serve patients, but increased reliance on mobile devices and remote medical conferencing, among other trends, make safeguarding patient data more complicated than ever. Add to this fragmented internal productivity tools, separate applications and support for different facilities and disparate data storage properties, makes for many areas of vulnerability that attackers can exploit—especially as they develop more sophisticated ransomware tactics. These threats can be categorized in three main areas:

• Data Sprawl and Silos

• Cybercrime Activity

Rapid Tech Advancements

Protection Preservation Recovery

Denying unwarranted access to data through advanced security, zerotrust access, AI-powered detection and proven defensive infrastructure.

Maintaining data integrity through backup immutability, isolated data clusters, air-gapped service and backup/restore operations.

Ransomware attackers recognize the value of sensitive medical data, as well as the crisis that holding healthcare data hostage can cause, motivating providers to potentially pay out the financial demands to restore critical patient care as quickly as possible.

Unfortunately, even if a ransom is paid, the threat doesn’t stop there. Once a healthcare organization is victimized by ransomware, it often ends up targeted multiple times in the future with different, or more sophisticated and costly attacks.

The impact of ransomware in healthcare

For healthcare institutions, ransoms can cost providers tens of thousands of dollars to re-gain access to files and their network.4 Cybercriminals have, at times, demanded more than $10m in ransom per healthcare facility.5 And that payout doesn’t even guarantee the cybercriminals will restore the data, leaving the provider dealing with:

• Corrupted patient records and personal data

• Impaired administrative effectiveness

• Complete revenue loss

• Lost patient confidence and lawsuits

What’s the cure for healthcare ransomware?

The ransomware threat is not without

Enabling rapid recovery after an attack through built-in deduplication, bandwidth optimization, granular search options, and cloud-based controls.

preventative and protective measures, and healthcare organizations can take significant steps to implement proactive and multi-faceted data protection.

The right data defense and recovery strategies can help healthcare institutions mitigate the risk of data loss and deliver a high-level of business continuity in the face of evolving threats. An edge-to-cloud robust data protection strategy is essential for the efficient protection of valuable data. An effective security and data protection strategy will achieve several essential goals:

Metallic® ransomware data protection provides healthcare organizations:

• A hardened, multi-layered approach to security to protect and preserve data from external and internal threats

• Breadth of coverage on-premises and cloud environments

• Compliance to be compatible to meeting internal requirements, retention SLAs, and prevailing local, global, regional and government data handling standards (such as HIPAA)

Learn how Metallic delivers a proven approach for healthcare organization’s data security.

Safeguard Your Data From Ransomware Attack

Stay secure. Stay compliant. Stay recoverable.

With Metallic, from Commvault, you get enterprisegrade data protection for your SaaS apps, endpoints, and hybrid cloud environments—all in a single SaaS solution.

How to Define World-Class RTLS Integration

Developing world-class service integration begins by understanding that when installing a Real-Time Locating System (RTLS), it is important to look at the full scope of what RTLS can do. Simply looking at a single use case in a single department is not fully optimizing an organization’s investment.

Multiple applications and use cases can be stacked on an RTLS infrastructure. Various departments can access the system, each with different challenges and each expect different analytics. Helping each department understand their desired outcome is a critical step to building a solid RTLS infrastructure within a facility.

Building a World-Class RTLS System

There are many critical steps one takes when building a world class RTLS integration within a facility. This complex system of information begins by asking questions so proper recommendations on system design can be made. Once the system is installed and deployed, end users and analysts are trained on using the system to ensure it is delivering the expected ROI.

When a facility installs a complex RTLS system, they are investing not only in today; they also are futureproofing their system for the long haul.

Proven Steps For Integrating RTLS

Discover

Asking questions helps determines outcome and expected results. This is critical to understanding how an RTLS system solves problems.

Define

Once it is understood how the system is going to be used and the environment it will be used in, output reporting and scalability need to be defined.

Design

Achieving results requires a mix of technology options to ensure optimum efficiency, including active RFID, passive RFID ultrasound, WiFi, infrared, Bluetooth, door locks, visual & audible indicators, and more.

Deploy

Convergint’s service team deploys the system with unparalleled expertise in mechanical, electrical, system design, and understanding HIPAA requirements.

Support

Convergint offers 24/7/365 support for systems so a facility can rest assured that there is always someone on-hand to assist.

Success

Ongoing clinical training is a critical component to ensure adoption, including business analysis to show ROI and prove that the system is working.