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4 E DIToRIAL
Thanks but no thanks, Ottawa. by Patrick Flannery
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C oVER SToRY
Nor-Val Rentals puts down roots in new locations and new sectors.
Our annual focus onw soil compaction technology. NEW PRoDUCTS
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TECH TIPS
Rammer engines take more punishment than juwst about any other piece of rental equipment.
Industry News
United buys Venetor, CRA Ontario elections, Olney rises to CEO, SMS Rents does training, new digs for Strongco.
Nothing sells like integrity and pride. 22
Mobile control systems, diamond blades, track loaders, cordless battery systems, power scrapers, Ethernet bridges
CRA President’s Message Would we be better off in the U.S.?
George’s Corner
Help not wanted
Beware of politicians trying to talk themselves into a job
Thank goodness we won’t have another federal election for a while. I am tired of politicians telling me how hard I have it. You know the line: “Canadian families are struggling to make ends meet.” Oh, really?
According to Statistics Canada, 2009 marked the first time household spending has declined, year over year, since 1997, and that decline was 0.3 per cent from the year before, in the teeth of a recession. Does spending one third of a cent less per dollar count as a struggle? Certainly not when you look at the 17 per cent rise in couple-family incomes between 2004 and 2008, or the fact that only around 63 per cent of our incomes go to taxes, shelter, transportation and food.
Those are statistics and statistics can lie, so I like to support them with something I call the look-around test. Look around you. You know lots of people who live in Canadian families. You deal with hundreds more in your business. With such a broad association, the people you know must be at least somewhat representative of society in your area. Are they working two jobs in order to cover the heating bill? Or are they scratching their heads a bit over how they are going to pay for Junior’s university. One counts as a struggle, the other does not.
ON THE WEB:
CRA 1, NHL 1
American Rental Association president Chris Wehrman held her own against stiff competition from the Canucks playoff game when she addressed the B.C. local of the CRA in Burnaby, B.C. on May 3.
Custom Equipment Inc. wins IAPA award
Custom Equipment’s Hy-Brid HB-830 received the Product of the YearLow Level Access Award at the International Awards for Powered Access (IAPA) in Amsterdam on April 14.
Simplex acquires Gant Blanc
Simplex Equipment Rental announced it has acquired Gant Blanc Equipment Rental, which was one of the 10 largest franchises of Loutec, with two branches located in St-Hilaire and St-Basile-le-Great.
by Patrick Flannery
I understand that politicians trying to win an election must tell us there are problems they need to solve for the same reason deodorant companies need to tell us we stink. Frankly, I think the deodorant companies have a better case. But such talk irritates me for reasons additional to its mendacity. Two reasons, in fact.
In the first place, talking about how poorly Canadian families are doing on national television has some of the nature of a self-fulfilling prophecy. It creates an environment of nervousness and uncertainty. It causes people to reflect on the negative and overlook the positive. This is a great atmosphere for an opposition party trying to create the conditions for a change in government, but a very poor environment for businesses trying to persuade people to part with their cash. We can debate the severity of the effect, but such talk must create a chill in consumer behaviour.
Second, the implication of such talk is we need government to rescue us from whatever economic ill is causing us to struggle. The idea that government is somehow in control of the economy has gained so much ground in this country that it can now rest as an unstated assumption behind the political message. Yes, there is much government can do to wreck the economy. There is also much government can do to help those who are suffering from economic reversals. But the notion that a government — any government — can bring about economic growth or stability is risible. Attempts by governments to fiddle with economic levers have invariably led to a cascade of unintended consequences, few of them good. Just look at recent history in the United States. Government incentives to loosen lending policy in the ’90s led to unsafe banking practices, which led to global financial collapse. The resulting effort to bail out the world’s banks now threatens to swamp the U.S. government in a level of debt equal to the total output of its economy for a year. Generations of Americans will pay for that little policy slip, without receiving even the value of an invasive airport pat down for their money.
Canadians are good at making money, and good at taking care of themselves. When it comes to the economy, government serves us all best by staying out of the way. CRS
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CANAd IAN IN CHARGE At VoLVo CE
Ontario native Pat Olney has become the new CEO of Volvo Construction Equipment. Olney has extensive experience spanning 17 years in the construction equipment industry, with 10 of these in senior management roles within Volvo CE.
From 2001 through 2004, he was the chief financial officer of Volvo CE, and was then appointed president of Volvo Motor Graders in Goderich, Ont., a position he held until becoming president of Volvo Road Machinery in 2007.
Since 2009, he has been executive vice-president and head of operations at Volvo CE. This position includes all global manufacturing as well as global purchasing. In 1994, he received the chartered accountant designation from the Canadian Institute of Chartered Accountants. He also holds an honours degree in business administration from the Ivey School of Business at the University of Western Ontario in London, Ont. Prior to joining Volvo he held various positions at Price Waterhouse.
United bUys Venetor
United Rentals has announced that United Rentals of Canada, a wholly owned subsidiary, has entered into a definitive purchase agreement providing for the acquisition of Venetor Group, a seven-location equipment-rental company that has a strong presence in Ontario.
Family-owned Venetor Group was founded in 1975 and is the largest independently owned equipment rental provider in Ontario. Venetor rents a wide range of fleet to industrial, commercial and maintenance contractors, and sells equipment, parts and supplies.
Michael Kneeland, CEO of United Rentals, said, “Upon completion, the acquisition of Venetor Group will significantly expand our position in central Canada, a marketplace with attractive growth dynamics. We are particularly delighted that Alvi Beraldo, Tom Beraldo and Dennis Beraldo, will bring their decades of experience to United Rentals, and continue to play an active role in growing the business. Venetor’s commitment to superior service and its focus on industrial customers complements our own strategy and customer focus.”
CRA oNtARIo ELECtIoNS
The Canadian Rental Association Ontario local elected four members to its board of directors at its biannual election meeting on April 20. The meeting was held at Split-Fire Sales in Norwich, Ont., with 43 members in attendance.
Newly elected to the board of directors were members Paul Potvin of Location Equipment Supply, elected as second vice-president, and Dennis Heathcote of D & K Imports, elected as associate member director. Penny O’Sullivan of ABCO Equipment and Supplies and Neil DeJong of Industrial Tools and Equipment Rentals were re-elected to their respective roles of secretary and treasurer, joining Potvin and Heathcote on the board. These members will join James Morden of Rentshop, succeeding DeJong as chairperson. Mike Maltby of Ingersoll Rent-All succeeds Morden as president, Dale Brinklow of Minden Hills Rent-All succeeds Maltby as first vicepresident, Ken Mallot of Kensal Rental Service becomes director-at-large, and Jeff Campbell of St Thomas Rent-All is the Ontario director liaison to the CRA national board of directors.
Outgoing directors are James Urquhart, formerly of Huron Tractor, Peter Webster of McLean-Sherwood Party Rental and Supplies, and Shirley McCormick, secretary. Mike Maltby, the incoming president, stated, The volunteer members elected to our board dedicate hours of their personal time for both board and committee meetings, in order to serve the members of CRA Ontario. I look forward to engaging the 2011-2013 board as we work toward the betterment of the Ontario rental market, establish new benefits for members, and better communicate the existing benefits to our members.”
Ces best in the world
At the recent annual worldwide sales meeting held in Interlaken, Switzerland, Construction Equipment Solutions (CES), a Canadian dealer, took top honours as dealer of the year in the area of market share and distribution volume for the Ammann light equipment compaction line.
According to Peter Price, Canadian regional sales manager, CES was one of the first Canadian dealers on board.
“Kim Wiles, owner of CES, is a very knowledgeable compaction resource to his clients. This makes him part of their team. The end result is dealer of the year.” Price continued, “We’re very fortunate to have someone with such a depth of equipment and compaction knowledge representing the Ammann product line in Ontario.”
new Crane rental Centre in edmonton
Strongco Corporation has plans to expand its presence in Alberta with the construction of a new branch in Edmonton.
The company has acquired 6.5 acres in the Parkland Industrial Park in Acheson on the northwest side of Edmonton. Construction of a 37,150-square-foot facility is to start in June, with completion scheduled for December. The new facility will be designated a Volvo branch, carrying the full line of products from Volvo Construction Equipment as well as other leading brands.
“This new facility will substantially improve our presence in Alberta and enable us to provide a higher level of service to our customers,” said Bob Dryburgh, president and CEO of Strongco. The current Edmonton branch, in the Sherwood Park area of Edmonton, is shared between Strongco’s Crane and Volvo/Multiline business units. When the new branch is completed, the present facility will continue as a dedicated crane operation.
“We have found that the shared branch in Edmonton constrains our product support capacity and limits our ability to service our customers’ equipment, particularly when large crane boom rebuilds are underway in the shop,” added Dryburgh. “This is an opportune time to build the new branch because the Alberta market is showing very positive signs of recovery. The expanded capacity provided by our new facility will eliminate current constraints and allow us to grow product support revenues.”
The total capital cost of the new branch is estimated at $9.5 million, most of which will be financed through a new mortgage facility from Strongco’s existing bank.
SMS Rents has joined a group of industry professionals that are partnering to create new employment opportunities through education in Northern Ontario. Brett Moroso, a regional manager for SMS Rents, reports that staff members from their rental stores are contributing their expertise as instructors for the new Niska Career Academy in Cochrane, Ont. The academy provides a variety of courses, combining classroom and practical instruction in equipment operation and jobsite safety. Programs cover the full scope of job skills from truck driving and heavy equipment operation to erecting scaffolding and rigging, as well as environmental management, personal safety and CPR.
The SMS Rents instructors are training students to qualify for three different certificates related to the safe operation of aerial lift equipment and forklifts, including variable reach machines. Niska Career Academy is a new training institute established last year to develop employees with the skills needed for employment at major construction projects currently underway in the region. Adam McCarty, director of the academy, reports that at least eight large mining and hydroelectric projects are now in development within 300 kilometres of Cochrane, all with a large appetite for skilled workers. The Lower Matagami project of Ontario Power Generation and the Detour Gold mine, for example, are each projecting a need for up to 800 workers on their sites. Since classes first started up in September, the academy has already graduated approximately 200 students. “And the employers keep coming back to us,” says McCarty. “Our employment placement rates have been very high.”
Happy valley
Community is the brand for Nor-Val Rentals
Staying close to friends and neighbours is more than just a pastime for Jim Clipperton. He has built his connections into a solid foundation for profitable business in B.C.’s okanagan Valley.
by Patrick Flannery
Jim Clipperton does not rely on fancy marketing metrics when it comes to promoting his Armstrong, B.C., rental house, Nor-Val Rentals. He admits it is hard to track the direct effect when he buys the naming rights to a local arena, or donates barbecues to a local softball tournament. What it is about, he says, is letting the people in his community know that when they spend their money at Nor-Val, that money stays in the community. He knows he can never be the least expensive rental operator in his area, but he can attract the loyalty and patronage of his neighbours by giving them his loyalty and patronage in return. He must be doing something right. Clipperton just bought out a competitor and opened Nor-Val’s third location.
Nor-Val consists of three rental centres, each in a different town in B.C.’s Okanagan Valley: Vernon, Armstrong and Lake Country. The company is owned by Clipperton and two partners, Ralph and Larry Vandergugten, who handle such behind-the-scenes aspects as finances and special projects. Clipperton’s wife, Shelli, is also involved, running the party and event rentals side of the business. The company employs about 45 workers in the summer and 30 in the winter, renting into a varied market of lumber mills, farms and housing developments. Clipperton has a full roster of construction and lawn-and-garden equipment, including a large fleet of lift platforms. Nor-Val was started by Clipperton’s parents, Paul and Shirley Miron, in 1994. They retired in 2006.
RIGHt: nor-Val often supplies lift platforms, generators, heaters and other equipment to the local lumber mills when they shut down for scheduled maintenance.
In 2003, the cooler system broke down at the Armstrong arena. There was no ice all winter, which was something of a calamity for the local Junior B team and beer leagues. The arena is a focal point for the community all year round because of the hockey in the winter and the lacrosse in the summer, which Clipperton says is always sold out. A petition went out to fund a new arena, and Clipperton joined the fundraising committee. “When the building was finished, the parks and recreation people asked who wanted the naming rights,” Clipperton remembers. “They went to other businesses first because they didn’t want people to think I got it because I was involved in the fundraising. The other businesses turned it down, so I picked it up. There are so many sports events that go on here, and it is all reported in the local newspaper. Now, any time they mention an event in the paper it says Nor-Val Sports Centre. It makes people realize that any money that goes into Nor-Val stays in the community. Any time you spend money with United and Cat Rentals the money
does not stay in the community, it goes elsewhere. I really try to push that.”
Part of Clipperton’s community focus comes from growing up on a farm. His parents farmed cattle and grain in northern Alberta before coming to the Okanagan out of frustration with the up-and-down fortunes of that lifestyle. “One year the cattle would do well and the grain would suck,” Clipperton remembers. “And the next year the grain would do well and the cattle would suck. No matter what, you were never ahead.” So Clipperton has an understanding in his bones of the need for people to support their neighbours. “It is something that was ingrained in me, being a farmer,” he says. “Back where we grew up, Mom and Dad were always helping out at the community hall. My wife and I belong to three chambers of commerce, and I’m a director on the Armstrong chamber of commerce. It is a farming community, and it is the way we have always been brought up.”
But as a marketing strategy, Clipperton’s involvement in community causes is also a strategic reaction
to the power of the big franchises. “I don’t discount. I don’t believe in that,” Clipperton says. “If you want your community to grow, you can’t do that. Our prices are not that much higher than the Uniteds, but we try to keep everything in the community. We do not try to measure it.” Nor-Val lends equipment to Funtastic, a huge slowpitch tournament and music festival that raises money for charities across western Canada. It puts its logo on hockey, lacrosse and soccer teams in the area and directly sponsors Relay For Life, among other charities. It makes him feel good, but it is also good business. “The more mentions we get on the web, the higher our profile is and the spiders pick us up quicker,” he says. “The way we get there is when charities mention us on their websites. It is hard to gauge what we do. It is not like giving out a coupon and seeing how many you get back, or tracking phone calls. We just want everyone to know Nor-Val is a really strong supporter of everything in the community. All three communities.” Clipperton is conscious of the need to build a clear
nor-Val employs about 45 workers in its busy season. When the alberta oil sands are hiring, it can be hard to find help for the shop floor.
identity for his company, and understands that this can help him fend off the economies of scale enjoyed by larger competitors.
The success of Nor-Val has led to faster expansion than Clipperton planned for. “I never do an expansion until I have everything running perfectly at the other stores,” he says. But the owner of another rental house in Lake Country contacted Clipperton out of the blue and offered his company for sale for an attractive price. Clipperton has had to move quickly to integrate this new centre into his operation. The biggest challenge has been logistics: figuring out how to make sure the right equipment is ready to go at the right place with non-overlapping schedules. Clipperton expects to be putting some extra effort into developing Nor-Val’s procedures over the next while.
Added to the expanded equipment rental operation has been Nor-Val Events, the party and event rental division run by Clipperton’s wife, Shelli. Shelli had a perfectly good job working at the Vernon office of Kal
Don’t let the smile fool you. Shelli is still mad at Jim for talking her into taking over the events division.
Now with three locations within an hour’s drive, Clipperton sees some opportunities to share equipment and realize some efficiencies. But the logistics will take work.
Tire’s truck assembly group in Vernon before Jim convinced her to quit and join him. “She still hates me for it,” he jokes. “There is a whackload of work in events. At Kal Tire, she did not work Saturdays and Sundays. In the summer, we work seven days a week.”
The events division has been very lucrative for Clipperton, with a number of opportunities for future growth. He carries a full line of tents, tables, chairs and linens, as well as the “classiest shitters in the Valley.” That last item means high-end portable toilets with air conditioning, heating, full power, fans and running water. NorVal has three of them mounted on an axle trailer it can take up and down the Valley, all the way from Penticton to Golden, to wine tastings and other outdoor events. Clipperton admits the units were expensive, but they are paying off well.
Shelli has overseen a growth of event planning services to go along with the equipment rentals. Nor-Val Events now has three full-time ladies dedicated to helping brides set up weddings. At the showroom in Vernon, the brides can choose their tables and set them up the way they want them, choosing from a huge selection of linens, dishes, cutlery and centrepieces. “They can change all the colours as if it is a playroom,” Clipperton explains. “They can try different tablecloths with different
runners with different flowers and different vases. If you had a 3-D computer program you could do it a lot easier, but the girls all want to see it live.” Clipperton admits the events business has been fun. “When you go to the shows in the States, you meet people who are in events. When you say ‘Are you events or tools,’ they say ‘We used to be tools but we got rid of that a long time ago and it was the best decision we ever made.’” There is a recessionresistant element to the events side that Clipperton likes. “It doesn’t matter the economy, if people aren’t building subdivisions and houses, people are still getting married and having parties.”
Between hockey games and wine tastings, Nor-Val Rentals has made success a community affair. CRS
MINI-TOPPER
by Wayne B eckett, cra P re S i D ent
Canada ve RS u S TH e u .S.a .
In hockey, we know we are better. But have you ever thought about whether you would be better off doing business in the warmer southern climate of the good ol’ U.S.A.? I have often wondered, if you had the same-sized store here in Canada in a mid-sized city compared to the same-sized city in Texas, California or Florida, would you make more money in an average year? There are a few factors that we could look at to see who comes out on top.
1. CoST of EqUIPMENT
We seem to pay more for the same equipment, automobiles, food or alcohol here in Canada than people do in the U.S. This really has come to light over the past five years when our loonie has hung around par with the American dollar. Many things we buy are either manufactured in the U.S. or assembled there. Should that alone mean those things will be cheaper for them than they are for us? That doesn’t seem to be the case here in Canada with our natural resources like oil and potash. Are our prices higher due to border taxes? Maybe a little. Is it the freight? Somewhat. Is it that we have higher standards here (for instance, the CSA) so it costs more for our suppliers to purchase machines? Maybe, in some cases. Could there be more middlemen? I don’t think so. Are our suppliers marking things up higher than their counterparts in the U.S.? Not likely. Well, something is making a price difference and, in some cases, a huge difference. Whatever your beliefs are about the source of this discrepancy, I think the U.S. rental stores hold a distinct advantage over us in this area.
2. H IGH D oLLAR
Wayne Beckett owns and operates Wayne’s r ental Service in Moosomin, Sask., a small community of 3,000, and has been involved with the cra almost since the day he opened shop 25 years ago. He can be reached at 306-435-4143.
Our dollar started to soar against the U.S. dollar about five years ago. How you make your living dictates whether you think this is a good thing or not. If you are an exporter, then you are not a happy camper right now. If you are a businessperson like me, then it is not so bad. I had thought that by now some of the prices we pay for things might have come down. A few have, but not as many as I had hoped for. This is a real problem for our suppliers who are trying to sell us stuff we can often buy cheaper over the Internet directly in the U.S.. The rise in the value of our dollar has helped somewhat, but items do not seem to have become any cheaper to import.
3. CLIMATE
This won’t take much thinking! Given this winter that won’t end (it is late April and it looks like early March around here), the U.S. wins hands down!
4. EC oNoMY
This factor can swing either way over a given time frame. For the past couple of years it is fairly safe to say that we have survived the global economic recession better than our American friends have. I know there are pockets of tough times around our country, but this would be true at any time, so we win the battle of the economies. As you can see from this very complex method of statistics and extrapolation, it is a tie as far as these four variables are concerned. To properly sort this out, you could look up a lot of sources and publications filled with analytical data and, after processing it all, you might come to the same conclusion. The real test would be if our economies were at about the same level with no recessionary pressures, our money was even and we had normal weather. Who, then, would really be better off? As long as you are happy with where you are and what you are doing, that is what really counts. CRS
par Wayne B eckett, PreSi Dent De la cra
Canada vS le S ÉTaTS - u n IS
Au hockey, nous savons que nous sommes les meilleurs. Mais avez-vous déjà songé s’il vous était plus profitable à faire affaire dans le climat plus doux et tempéré des États-Unis?
J’y ai moi-même pensé souvent. Si j’avais une entreprise de la même taille que celle que j’ai au Canada, ferai-je plus d’argent en une année moyenne dans une ville moyenne, située par exemple au Texas, en Californie ou même en Floride?
Voici quelques facteurs que nous pouvons examiner pour voir quel pays serait le plus avantageux :
CoûT DE L’éqUIPEMENT :
Il me semble que nous payons d’avantage pour les mêmes sortes d’équipements, automobiles, nourriture et alcool… ici au Canada que les gens aux États-Unis. Ceci est de plus en plus flagrant depuis les cinq dernières années, lorsque notre dollar canadien a commencé à reprendre de la valeur par rapport au dollar américain. La plupart des choses que nous achetons sont soit construites aux États ou assemblées là-bas. Est-ce que ça voudrait dire que ces équipements coutent moins cher pour les Américains que pour nous?
Les choses ne semblent pas se dérouler de la même façon pour nous au Canada, avec nos ressources naturelles telles que le pétrole et la potasse. Est-ce que nos prix sont plus élevés à cause des taxes frontalières? Peut-être un peu. Est-ce que c’est à cause des frais de transport? Possible. Est-ce que c’est parce que nos standards ici sont plus élevés (par exemple, la CSA) qu’il en coûte plus cher à nos fournisseurs d’acheter des machineries? C’est possible aussi, en certains cas. Y aurait-il plus d’intermédiaires ici? Je ne crois pas. Nos fournisseurs augmentent-ils le prix par rapport à leurs confrères américains? C’est peu probable.
En tous les cas, il y a quelque chose qui fait que les prix diffèrent, et en certains cas, la différence est énorme. Quoique soient vos croyances derrière cette différence de prix, je crois que les centres de location aux États-Unis sont bien plus avantagés que nous dans ce domaine.
Wayne Beckett est propriétaire et gérant du centre de location Wayne’s r ental c entre à Moosomin, en Saskatchewan, une petite communauté de 3000 habitants. i l est impliqué dans la cra depuis le jour où il a ouvert son centre, il y a 25 ans déjà. Vous pouvez le rejoindre au 1-306-435-4143
LA HAUSSE DU D oLLAR
:
Il y a cinq ans, le huard a commencé à prendre de la valeur par rapport au dollar américain, et pour l’instant il demeure à peu près à égalité. L’entreprise que vous avez vous dictera si c’est une bonne chose pour vous ou non. Si vous avez une société d’exportation, ce doit être un moment difficile pour vous. Par contre si vous êtes entrepreneur comme moi, alors ce n’est pas si mal. J’aurai pensé que les prix des choses que nous achetons aurait baissé. Il y en a qui ont baissé, mais beaucoup moins que ce que j’espérais. Ceci est un véritable problème pour les fournisseurs qui essaient de nous vendre des marchandises que nous pourrions acheter pour moins cher par internet directement aux États. La hausse de la valeur de notre dollar nous a aidé un peu, mais malheureusement il n’y a rien qui est devenu moins cher à importer.
CLIMAT :
Ceci ne nécessitera pas tant de réflexion! Avec l’hiver qui semble ne plus en finir (nous sommes à la fin avril et l’on se croirait au début mars ici), les États-Unis gagnent, c’est sous-entendu!
Ramme R en GI ne ma I nTenan C e
Tips to keep small rammer engines operating
Life in the rental yard isn’t easy. Going from rental centre to jobsite, being thrown from one equipment trailer to another and working long days, all while receiving little care and preventive maintenance along the way. Yes, it can be a tough life.
by BraD Mur PHy,
Vice-P re S i D ent Sale S an D Marketing, Su Baru i n D u Strial PoW er Pro D uctS
While all construction equipment works hard, rammers face one of the most demanding applications in the construction industry. And if the rammer has it tough, imagine what the engine goes through. The repetitive up-and-down motion and constant vibrating and shaking these engines endure on a daily basis can wreak havoc on their lives – not to mention the dusty, dirty work environment. Yet they are always expected to start with one pull.
Optimum vibration with total control and choice.
Productivity Partnership for a Lifetime.
This high performance series of compactors distinguishes themselves every day. Easy handling. Universal application. High maneuverability. Thanks to infinitely variable hydraulic forward and reverse action, this machine moves quickly on the job, even uphill.
Ideal for rental operators, the compact and foldable engine cover makes servicing easy and provides excellent protection, too. Although the AVP 5920, 4920 and 3920 stand head-and-shoulders above the competition, the price is reassuringly down-to-earth. For sales and service contact your local Ammann dealer.
Alberta – Williamson Equipment Ltd. tel: 780-450-0055
gwill@williamsonequipment.com
British Columbia – Parker Pacific tel: 800-665-9901
inspect the engine regularly and tighten any loose bolts that could vibrate excessively and damage other parts and components.
All rental customers essentially want the same thing: a piece of equipment that will work well throughout the entire duration of the job. And good customer service means delivering on the promise of providing quality equipment, making it crucial for rental-house operators to properly care for and maintain every piece of equipment coming and going. By investing the time to perform basic, routine, engine maintenance, rental-centre operators can ensure every rammer going out the door will provide reliable, quality performance, bringing back a return on investment and a satisfied customer. Engines require a variety
High jumps with high risk.
of maintenance throughout the year, both daily and less frequent. The following are the top five attention areas for a basic engine maintenance program.
oBLIGATIoN To oIL
Oil is one of the keys to the service life
the oil before each use. But reminding rental customers that this small time investment will reap huge performance rewards may entice them to put it on their daily to-do list.
Beyond daily level and quantity checks, oil needs bimonthly attention as
When checking the engine oil, be sure the dipstick is clear of any dust, dirt or debris that could harm the engine. this is especially important for rammer engines, as they operate in very dusty environments.
environments, like rammer applications, the oil should be changed more frequently. Rental-centre operators should make it a habit to give the engine a fresh oil change each time a rammer comes back.
CARE
Along with oil, the air filter is one of the most important factors in promoting peak performance and long service life. Checking the condition of the air filter daily can prevent significant engine damage and will take just minutes from the customer’s day. A clogged, wet or damaged air filter can lead to a loss in efficiency and power, or it might cause an engine to shut down altogether, causing the operator to waste time troubleshooting. Even worse, a neglected filter may shorten the life of an engine by allowing dirt or water into sensitive areas.
Cleaning a paper filter is quick and easy. Simply remove it and tap it on a hard surface to knock off excess dirt. Do not use compressed air to clean the filter elements, as this may cause tears in the paper. While manufacturers typically recommend replacing paper filters after about 50 hours of use, rammer applications will require more frequent replacements to address the excess dust and dirt that go along with the work environment. Making it a point to check the filter regularly ensures a replacement is made when it is actually needed.
• Models Cool from 500 Sq. Ft. to 4000 square feet
• Portable on heavy-duty casters for easy spot cooling
• Durable one piece plastic polyethelene housing
• Operates with tap water for pennies per day
• Long term dependability virtually maintenance free
• Uses genuine Pads
• Effective, affordable cooling –when you need it
CLEAN AND INSPECT
Another daily maintenance step is one of the most basic – cleaning the engine. Not only does it get rid of potentially harmful dirt, a clean engine provides a great way for a rental-centre operator to quickly check the engine for leaks, loose parts and damaged components.
Prior to cleaning at the end of a workday, instruct customers to first
shut down the rammer and allow it ample cooling time before cleaning the engine. Cold water coming into contact with a hot engine may cause cracks and damage, not to mention the risk of receiving severe burns from touching hot engine parts.
Clean a greasy or dirty engine by spraying it with a non-petroleum-based degreaser. Wait for the solvent to start breaking down the dirt, then wipe it
clean with a cloth or soft brush. Warm water at a low pressure can be used to rinse the engine. Dry the outside immediately afterward, and run the engine for a few minutes to help dry any parts that could not be easily dried with a cloth.
Though it may seem like a convenient option, never use a pressure washer to clean an engine. The pressure could be enough to break through the engine seals, resulting in water in the engine. And even if the engine is not hot, cold water can still cause cracks or damage.
When the engine is clean, it can be thoroughly inspected. Anything that is damaged should be replaced, and any loose parts that could vibrate and potentially harm nearby components should be tightened. Aside from regular, frequent inspections, every rental-centre operator should inspect the engine for dirty, broken and misaligned parts on an annual basis. Such parts can cause a variety of engine problems, and thoroughly inspecting the engine gives the most comprehensive view of what needs to be cleaned and repaired.
fUNDAMENTALS of f UEL
In addition to inspecting the clean engine for damaged parts, be on the lookout for any signs of fuel leakage. If a leak is detected, tighten the parts causing the leak or replace them immediately. Failing to fix the leak is wasteful, inefficient, environmentally irresponsible and also potentially dangerous.
Additionally, it is important to clean and inspect the fuel strainer and fuel filter every month, even a bit more frequently if the rammer has been especially active. Contaminated fuel that is not removed can lead to trouble with engine starts. Replacing the fuel line and carburetor is expensive and time-consuming, so it is essential to prevent unnecessary damage caused by contaminated fuel.
If there is sediment on the fuel strainer, shut off the fuel line valve before any maintenance or cleaning. Then, remove, empty and clean the sediment bowl and clean the filter
screen. If sediment has gone into the tank, all the fuel will need to be removed. Clean the residue from the sediment reservoir, which is the lowest point in the tank. Use a clean rag to wipe sediment from the filter element and the sides of the tank before refilling the tank with clean fuel. Finally, when performing the annual inspection, check the fuel hose and replace it if there are cracks.
S PAR k S o ME INTEREST
The final basic maintenance item, though not a daily task, is to check the engine’s spark plugs every 50 hours for damage, dirt and excessive carbon build-up. Dirty spark plugs can cause a decrease in power and poor starting performance. Clean spark plugs coated with a considerable amount of dirt or carbon buildup with a wire brush or spark plug cleaner. And replace any spark plugs with cracked porcelain immediately.
check the engine’s spark plugs for damage, dirt and excessive carbon buildup, and clean or replace as needed.
Understanding maintenance specific to dusty, outdoor jobsites will help prevent problems that may be specific to tough rammer applications. Following appropriate maintenance recommendations will ensure a long engine life and preserve the rammer’s power and performance. Best of all, a little time investment to a basic routine maintenance program will pay back big time. The less time an engine spends in the shop for major repairs or overhaul, the more time it has to be rented out, providing high returns on investment and a happy, repeat customer. CRS
Brad Murphy is vice-president of sales and marketing for Subaru industrial Power Products, and an expert on small, air-cooled engine maintenance. For more information, feel free to contact Murphy at 847-847-2970 or bmurphy@robinamerica.com.
CoRRECtIoN
The 2011 Buyers Guide appearing in the April Canadian Rental Service listed Rachel Lafrance as the contact person for Western Financial Group. That information was provided in error. The correct contact person is Justin Friesen, vicepresident of commercial insurance.
Profits taking a beating? fight back with these hard-hitting soil compaction solutions.
p RO du CT SHOWC a S e
V IBRATo RY PLATE
Wacker Neuson SE 8 www.wackerneuson.copm
Wacker Neuson SE has unveiled a powerful new vibratory plate, the DPU 130. The company says it is busy developing several other innovative vibratory rammers and vibratory plates with a focus on improving performance and ease of use. Said to deliver the same power as a seven-ton roller, the DPU 130 from Wacker Neuson is designed to push out the boundaries of vibratory plate performance. The DPU 130 is built for safety and user friendliness for soil compaction jobs. In addition to delivering excellent performance, the remote-control plate is designed for extreme flexibility and is significantly more manoeuvrable than even large, walk-behind vibratory plates. The infrared remote control ensures operators can work safely and are not affected by emissions or vibrations.
Subaru has introduced an engine designed exclusively for rammers. The new ER12 rammer engine features a carefully balanced and engineered design, with purpose-built components and overhead cam technology. The three-horsepower, fourstroke engine is lightweight, yet rugged and powerful.
Weighing in at just over 20 pounds, the ER12 offers more power and up to 24 per cent more output than similar competitive engines, all while being lighter-weight and designed for optimized balance and performance.
Unlike existing competitive rammer engines that are modified versions of generalpurpose engines, Subaru’s ER12 rammer engine is specifically designed for this piece of equipment and its unique demands. The vertical cylinder design is slim and compact, and maintains an excellent centre of gravity to
effectively transmit power to the ground, resulting in superior performance. The recoil has been integrated into the flywheel and blower housing, further enhancing balance and overall engine performance.
Utilizing belt-driven, overhead cam technology, the ER12 offers more power, easier starting and quieter operation than competitive engines in its class. The overhead cam design provides improved engine performance without adding extra weight, and also allows the intake and exhaust valves to be positioned to offer lower resistance for the air/fuel mixture flow, thus optimizing engine performance. The ER12 also features a highly efficient hemispherical combustion chamber. By centrally locating the spark plug, maximum combustion is achieved and the engine is able to achieve a higher compression ratio, resulting in more power and torque.
A SPHALT R o LLER
Terex
8 www.terex.com
The Terex TV1200 tandem asphalt roller offers a host of standard features for exceptional productivity. A six-in-one joystick is well
positioned to allow the operator to easily select all operational functions. The unit’s dynamic braking system can be engaged when the joystick is in neutral or when the unit is shut off. Plastic fuel, water and hydraulic tanks reduce condensation and are encased in steel for maximum protection.
All tanks are removable for cleaning and positioned to avoid vandalism. The TV1200 has an operating weight of 6,382 pounds, a centrifugal force of 6,776 pounds and a static linear load of 77.5 pounds per inch.
R UGGED TAMPER
Weber MT
8 www.webermt.us
The new SRV 660 vibratory tamper from Weber MT features a new air filtration system for enhanced durability and longevity. Vibratory tampers must be built tough for daily use at the construction site. Rugged and durable products that deliver a high compaction output
Your new sidekick.
No other power cutter in the world is so packed with features that boost efficiency and reduce impact on the environment as the Husqvarna K760.
It features an Active Air Filtration™ system which allows up to one year of running time without filter service. Thanks to its X-Torq ® engine, the saw produces up to 75% fewer emissions and lowers fuel consumption by 20%, reducing its environmental footprint.
It is easy to handle due to low vibrations and the power-to-weight ratio enables the saw to be used full time, reducing operator fatigue. The K760 was built on a firm base of experience and knowledge, making it no ordinary power cutter.
HUSQVARNA CONSTRUCTION PRODUCTS 2077 Bond Street • North Bay, Ontario P1B 8J8 • 800-461-9589 • www.husqvarnacp.com
Performance you can trust – everywhere, every time.
are in demand. Weber MT puts particular emphasis on manufacturing precision with maximum focus on tamper productivity. For example, the guide cylinders are protected by a wear-resistant and
ceramic-like Hard Coat coating, and the active oil lubrication ensures that all components in the crankcase are reliably oiled. Block impact protection, carrying handles and rollers for easy
transport are standard on Weber MT tampers.
The range of products comprises two models with four-stroke gasoline engines and one model with a diesel engine. This autumn, a new model in the larger weight and performance class will be offered: the SRV 660 vibratory tamper (operating weight 75 kilograms). It will replace the previous type SRV 66.
The SRV 660 will introduce a three-stage air filtration system consisting of a cyclone pre-cleaner, a newly developed main filter and, for additional security, the air filter of the engine manufacturer. This new filtration system will considerably extend the service life of the Robin EH 12 four-stroke engine, even in extremely dusty conditions.
VERSATILE CoMPACTIoN
Doosan Infracore Portable Power 8www.doosanportablepopwer.com
Power features three models from its light compaction equipment line of RX-Series upright rammers. The RX-Series is built for the compaction of materials ranging from mixed and cohesive soils to heavy clay. These models are designed to provide compaction solutions for a wide array of applications, including backfilling and narrow trench compaction such as utility work, trenching, curbing, drainage work, and foundation and masonry base preparation.
The models in the RX-Series are the RX-264H, RX-304H and RX-344H. This line comes standard with Honda recoil-start, four-cycle engines.
Impact force is applied to the compacted material by a durable wooden foot, reinforced with a heavy steel plate for extended life. The average impact per blow varies on the RX-Series, ranging from 2,600 pounds on the RX-264H to 3,000 pounds on the RX-304H, to 3,400 pounds on the RX-344H. The RX-Series operates at 600 to 750 blows per minute.
Featuring a low-profile, lightweight design, and
a low centre of gravity, the RX-Series selfbalances, providing greater manoeuvrability and control around jobsite obstacles. A four-point isolation and vibration-reducing grip, standard on the RX-Series, minimizes operator fatigue and prolongs the life of the rammer components.
H EAVY- DUTY RAMMER MBW
MBW says it works continuously to lower maintenance and extend the life expectation of its rammers. It has introduced its first percussion system designed to be completely free of high-friction, metalon-metal, reciprocating wear surfaces. The patent-pending design features C-shaped, non-metallic slide bearings between the spring separator and spring box, the ram shaft and spring box, and the spring box and guide tube. Wear characteristics of the MBW bearings can be several times better than traditional steel-on-cast iron designs. Lower operating friction has positive implications for engine, lubricant and bellows life. In the event percussion system lubricant is lost, MBW percussion systems are designed to fail a single slide bearing, locking up the system and preventing damage to other bearing
Doosan Infracore Portable
surfaces as well as the bearings and seals in the rammer’s gearbox. Because MBW percussion systems generate less internal friction, rammers operate more efficiently, consume less fuel and deliver more compaction force for the purpose intended. When a replacement is eventually called for, MBW slide bearings are replaced at low cost, returning the percussion systems to the original specification. Endurance testing of the new design exceeded even MBW’s expectations. As a result, MBW gas powered rammers now carry a five-year warranty on percussion system slide bearings and bellows.
G AS AND DIESEL RAMMERS
Ammann 8 www.ammann-group.comp Ammann packs 100 years of compaction experience into a lineup of
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éC oNoMIE :
high-performance rammers to suit most applications. The ACR-60 and ACR-68 models are powered by popular three-horsepower Honda four-stroke gas engines. These units are sized for easy handling and convenient loading for do-it-yourself projects.
Both units are offered with various shoe sizes, from 6.5 inches to 13 inches, to adapt quickly to a full range of applications and conditions, including the most confined work areas. CRS
Voilà un facteur qui pourrait aussi bien balancer d’un côté comme de l’autre, à l’intérieur d’un délai temporel. Depuis quelques années, on peut dire que nous avons survécus la récession économique globale mieux que nos voisins du sud. Je sais qu’il y a des endroits dans le pays qui ont souffert plus que d’autres, mais cela serait vrai aussi dans les temps normaux, donc nous gagnons la bataille de l’économie.
Comme vous pouvez le constater par cette méthode complexe de statistique et d’extrapolation, les deux pays se retrouvent ex aequo face à ces quatre variantes. Si vous voulez proprement étudier toutes ces informations, vous pouvez faire vos recherches parmi les nombreuses publications remplies de données analytiques, et après avoir traité toutes ces informations vous arriverez probablement à la même conclusion que la mienne. Le véritable test serait à faire si nos économies étaient plus ou moins au même niveau, sans aucune crise de récession, que nos argents soient à égalité et que le Canada était doté d’un climat normal. Qui, alors, serait le mieux placé? Franchement, du moment que vous soyez heureux là où vous êtes, c’est tout simplement ce qui compte. CRS
tigerfoam CRS mar
Suite
NEW PRODUCTS
R UGGED GENERAToR
The primary attribute of a superior generator is dependability. Whether on a truck or worksite, in a factory or at home during a storm, downtime is unacceptable and can be dangerous. Next Generation Power’s line of Industrial Gen-Sets stand up to the roughest conditions, in a compact, fuel-efficient and quiet package. Powered by modern EPA Tier 3- and Tier 4-compliant Kubota engines, they deliver the ultimate in reliability. Base models ranging from five to 40 kilowatts can be customized for any application, from standby power to contractor sets or deluxe mobile rental units. Each gen-set comes with four-point isolation mounts, with options for steel frames or on- and off-road trailers for protection and portability.
The Industrial Gen-Sets spin at a cost-saving 1,800 revolutions per minute to significantly reduce vibration and wear. These water-cooled units come stacked with quality components, including an hour metre, fuel transfer pump, 12-volt electric starter with convenient key-switch ignition, a battery charging alternator and a solid-state electronic voltage regulator.
For safety, the gen-sets are equipped with an automatic engine shutdown should they experience low oil pressure or high coolant temperature. Among the many options are a block heater, fuel tank, full engine and generator instrument panels, automatic overspeed shutdown and three-phase power. For more information, visit www.nextgenerationpower.com.
W IRELESS ETHERNET BRIDGE
B&B Electronics has introduced its indoor/outdoor GhostBridge wireless ethernet bridge. With a line-ofsight range of up to 15 kilometres, the five-gigahertz GhostBridge creates a transparent, secure, highspeed (up to 150 megabytes per second) point-topoint link between two remote devices or networks, eliminating up to 15 kilometres (about nine miles) of expensive and damage-prone wiring.
Sold in pre-configured pairs, the GhostBridge requires no further configuration or software setup; simply mount them, plug them into the network using the included power over Ethernet (PoE) adapters, and then use the LED indicators to align them.
GhostBridge features an 80-degree, 15 dBi sector antenna integrated into the housing, and a five-gigahertz radio built from 802.11n 2x2 MIMO technology, for long-range (up to 15 kilometres) connectivity between remote stations and a central office. Or, users can bridge two networks or hard-to-reach nodes together. A PoE pass-through ethernet port also allows users to connect remote devices (Internet protocol camera, or other) to a local area network (LAN). The operating frequency is 5470 - 5825 gigahertz, and the unit consumes eight watts maximum power.
Pre-configured with WPA2, 128-bit security, the GhostBridge provides secure, point-to-point data transmission. Users can also configure it to other standards. The two-unit bridge operates over a wide temperature range (-30 to 80 C) and outdoor-rated, UV-stabilized enclosures protect the hardware. A pole mount is part of the moulded outdoor enclosure, and there’s an optional wall-mount kit sold separately. Each unit measures 28 by eight by six centimetres, including the pole-mount brackets.
AIR-P oWERED CHISEL SCALER
Edco’s air-powered cwhisel scaler, The Bwig Stick, was recentwly featured on the DIY Newtwork’s Cool Tools. Using rapid hammering action and multiple accessories,
Edco chisel scalers quickly remove many kinds of flooring anwd ceiling material, winclud ing tile, grout, fibreglass, roofing shingles and linoleum.
The aches and pains of floor stripping subside as these tools drastically reduce the need to work on your hands and knees. The Big Stick is Edco’s most powerful model and is ideal for industrial jobs like removing heavy floor coverings and concrete slabs. Edco was contacted by DIY Network who found The Big Stick to be productive and have a “cool name.” After filming, the unit was donated to charity. For more information, visit www.edcoinc.com.
MoBILE C oNTRoL SYSTEMS
Hirschmann Automation and Control introduces a modular product family with its new Scalable Mobile Control System, which can be used for controlling and monitoring machine functions, as well as for load moment indication. The product family includes new controls from the iFlex series and new iScout operating consoles, which, by way of hundreds of combination possibilities, allow tailor-made solutions at reasonable prices. The modular concept also ensures that each solution can be adapted economically at any time to new requirements. Due to its versatility and the rugged design of the components, the Scalable Mobile Control System can be used in cranes and other lifting devices as well as in a multitude of other mobile machinery applications.
The controls, which were developed with the new EN ISO 13849-1 standard and the new machinery directive in mind, are available in the protection classes IP20, IP66/67 and optionally IP6k9k. They also offer an extended temperature range of between -40 and 70 C and are designed to fulfill even the highest demands on shock and vibration resistance. For more information, visit www.hirschmann-usa.com.
DIAMoND BLADES
Dtec, a product division of Affinity Tool Works, has added a new line of diamond blades to its Contractor series. By pairing a segmented design with durable construction, the Contractor segmented blades offer the speed and performance of highquality, expensive diamond blades, yet provide an economically priced option. The new blades are able to cut a variety of building materials such as brick block, concrete and stone, making them ideal for tradesmen in the concrete and masonry industries.
Consisting of multiple, strategically-placed, 10-millimetre-high segmented sections, Contractor segmented blades offer a distinct longevity advantage over typical blades that only incorporate a segment height of seven millimetres. The increased segment height exposes more cutting surface, which extends blade life. Not only does this save on replacement blade costs, it also reduces costly downtime due to frequent blade change-out. For more information, visit www.affinitytool.com.
TRACk LoADER
Mustang, a leading manufacturer of compact equipment for agriculture and construction markets, is pleased to announce the all-new RT series track loaders. Two new models, the 1750RT and 2100RT, introduce technology that track loader operators have been seeking for many years.
The Mustang RT series track loaders feature the industryexclusive HydraTrac automatic track tensioning system. The HydraTrac system eliminates the need for manually tensioning the tracks on the loader before operation. This not only saves valuable time on the jobsite, but it also increases the life of the tracks and bearings by ensuring the proper tension immediately upon machine start-up, maintains tension during use, and then releases tension when the machine is shut down.
Other key features include the Yanmar Tier III naturally aspirated (1750RT) and turbocharged (2100RT) diesel engine with 179 foot-pounds and 206 foot-pounds of torque, respectively, and anti-stall technology that provides enhanced power.
The optimized radial lift boom offers customers enhanced strength and optimal forward reach at trailer loading and dumping heights. Lifting over 127.5 inches high, these machines lift higher than many other loaders.
The state-of-the-art operator’s cab features ergonomic design for comfort and visibility. The adjustable, seat-mounted, electrohydraulic controls move with the operator, enhancing precise controllability and reducing operator fatigue.
For more information, visit www.mustangmfg.com. CRS
Quality Scaffold Products
G EORGE ’ S C ORNER
pride of product prevails
Nothing sells like straightforward integrity.
by George Olah
Imust confess, I had a different article in mind before I began to tap this one out. I changed topics because I was so impressed by a recent industry event that I found myself totally enthralled. I have attended many such events, some small, some big, some totally boring, some laugh-out-loud funny (for all the wrong reasons), some very educational, some not so educational, and some I produced and wished I hadn’t.
This event was thoroughly and refreshingly different. The event, held at a manufacturer’s plant, had no pretence about it. No signs of affected grandeur, no flashing LED lights, no fast-talking salespeople, no ball cap freebies — just genuine, straightforward, homespun pride. Real pride of product.
I began by programming the company’s event address into my trusty GPS. After patiently locating a mere six satellites to pinpoint the location, I mapped the route to within 30 metres of where I was supposed to be.
A big, exuberant and friendly dog that licked my hands and sniffed my pants vigorously greeted me in the driveway. I have had few such sincere welcomes. Next, I was welcomed by a smiling fellow wearing a crisply ironed, bright red shirt. The factory office was clean and professional looking, no wasted space to be sure. The manufacturer’s warehouse space was scrubbed clean, converted into a temporary cozy dining and presentation venue set for about 50 rental industry attendees. There wasn’t a water spot to be found on the meticulous place settings.
There were more smiling red shirts, shaking hands with every new visitor that crossed the company threshold. “Have you seen our factory?” “Are you familiar with our product line?” “Our equipment demo is in 10 minutes.”
Marvellous, I thought. The toughest challenge for any business is to get a potential customer across the threshold. Once he is planted
in your territory, you have the opportunity to show and market your wares directly to the customer.
The company’s product was excellent. Questions were answered directly and honestly. The attention to detail was impeccable. No unnecessary embellishment of the product, just the facts. Questions about product pricing were given immediate attention, along with the offer of a discount for attending the venue (and, I suppose, for finding it). What a breath of fresh air. Not the usual, “Let me check with my general manager,” to determine what the special price should be.
His sales approach was perfect. He pointed out key product features. He didn’t exaggerate his product’s attributes. He kept his pitch simple, so people could understand what they were looking at. And he didn’t oversell. The marketing manager’s cogent presentation employed a similar sales method. Indeed, all the staff utilized this same and effective sales technique.
And, guess what? The company’s products are designed and made in Canada. How refreshing.
The owners proudly introduced both young and old members of their family who are all part of the business. It was clear they possess a very dedicated work ethic. The whole organization was there for all to see. This was a company ready to stand behind its product. Nothing was hidden.
A few days later, I got an e-mail concerning the equipment about which I had inquired. This was followed up by a personal phone call to ensure I received the necessary information. Now that is commitment to customer service. I am certainly going to consider adding this company’s product to my rental fleet.CRS
george a. olah has over 35 years of experience in training, marketing, and renting commercial appliances and equipment. He is presently the general manager of operations at aBco equipment & Supplies, a family-owned rental company
UR AMAZING LIT TLE ARMY SCALES TO GREAT HEIGHTS.
TThe Hatz small diesel line has risen to the top in choices. In fact, our horsepower range (2 to 10.6 hp) is as wide as the Rockies: 1B20 (2 to 4.6 hp); 1B30 (3 to 7 hp); 1B40 (4.8 to 9.9 hp); 1B50 (5.3 to 10.6 hp) and vertical shaft models (2 to 10.6 hp). Plus, features as great as Everest: fully auto recoil starting, electric starting option, dependable cold starting, easily changeable PTO shafts, excellent fuel efficiency, extremely quiet running and proven durability. They’re also emissions compliant. Put a little Hatz in your products and we’ll help you climb to the top.
