Group Publisher- Martin McAnulty mmcanulty@annexweb.com
President - Mike Fredericks mfredericks@annexweb.com
Publication Mail Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT, P.O. BOX 530, SIMCOE, ON N3Y 4N5
e-mail: cnowe@annexweb.com
Printed in Canada, All rights reserved. Editorial material is copyrighted. Permission to reprint may be granted on request.
ISSN 0383-7920
Circulation
e-mail: cnowe@annexweb.com
Tel: 866-790-6070 ext. 208 Fax: 877-624-1940
Mail: P.O. Box 530, Simcoe, ON N3Y 4N5
Subscription Rates
Canada- 1 Year $42.00 (plus 5% GST - $44.10)
Occasionally, Canadian Rental Service will mail information on behalf of industryrelated groups whose
and services we believe may be of interest to you. If you prefer not to receive this information, please contact our circulation department in any of the four ways listed above.
34 years.
Get more baskets EDITORIAL
don’t think I’m going to draw a lot of criticism when I say that 2009 was a bit of a lean year for the rental business in Canada. The global financial meltdown has had far-reaching effects. Although economists say that Canada is no longer officially in recession, there’s a good chance that some of the knock-on effects will continue to make themselves felt as we go forward into 2010.
Even if 2009 wasn’t totally dismal, chances are your revenue fell from 2008. For example, Canadian Equipment Rental Fund (CERF) Limited Partnership posted full-year earnings of around $3.3 million in 2008. Contrast that with CERF’s posted earnings for 2009 of less than $500,000. Revenue was $13.1 million, a drop of 23 per cent from $17.1 million in 2008. Looking at the numbers, you might be excused for thinking that things are definitely looking grim.
In CERF’s case, though, there is a silver lining. The company put some costcutting measures into place, but decided early in the recession not to make deep cuts to either staff or equipment.
“Canadian Equipment Rental Fund LP was affected but survived, thanks in large part to our product and customer diversity, our conservative fiscal policies and the growth we have delivered over the past four years,” said Wayne Wadley, president of CERF GP Corp, the general partner of Canadian Equipment Rental LP. “Our experience has taught us that all recessions end... when the recession finally ended we would be in good position to benefit.”
I would like to concentrate on just a few words from Wadley’s statement, specifically “our product and customer diversity.” Right there, we have the beginnings of a formula for how any
business can survive even a major recession relatively intact.
Diversification is a key component of a long-term survival strategy. It can help to protect you by making sure that events outside your control have a minimal effect. A catastrophic decline in one industry won’t necessarily mean a revenue decrease in the other parts of your business.
This isn’t a new idea by any means. We all know the old saying about putting all your eggs in one basket.
Product diversity is definitely useful. However, you may not have the space or the resources to add a lot of new lines. That’s not a problem. Diversification goes way beyond simply carrying a lot of different stuff.
The ideal would be to diversify your customer base. There may be a few industries in your region that you’re not serving yet, even though you have what they need.
The real question is how to attract those new customers. You might try a mail-out, or other form of direct marketing. Advertising is also an option. The best way to go might simply be to make some sales calls. If you’ve noticed that, for example, millwrights aren’t renting equipment, you can contact all the millwrights in town. The personal touch might be what’s needed.
Making all those calls is going to eat up a lot of time. But you might end up with new customers, and they might be the sort who stick around for life and take every opportunity to promote your business. If that happens, you’ll look back on the time spent as a very wise investment.
- Editor, Mike Davey
NEXT ISSUE:
Bear down and get the job done in the next issue of Canadian Rental Service with our special focus on compaction. Don’t miss it!
Allan Rumleski of Rental House in Timmins, Ont. The operation is set to expand to another location in Timmins.
RENTAL RumbLES
Green engines, software main topics at CRA Ontario meeting
Toro acquires certain assets of USPraxis
The Toro Company has announced it has acquired certain assets from USPraxis, Inc., a manufacturer of outdoor power equipment. Through the acquisition, Toro adds a dedicated lineup of stump grinders, wood chippers and log splitters to its product portfolio to strengthen its offering to the rental market.
“Toro has a rich history of offering innovative products for rental and landscape professionals, starting with the introduction of the Toro Dingo compact utility loader in the 1990s and continuing with the launch of our popular TRX walk-behind trenchers and new STX tracked stump grinder,” said Rick Rodier, general manager of Toro’s Sitework Systems Business. “USPraxis is an established brand in the rental industry known for innovative, high-quality professional products. The addition of these products allows Toro to continue to broaden and strengthen its compact equipment solutions for the rental and landscape markets.”
Can two-stroke engines ever be “green”? According to Darrell Martin of Stihl they can. That was the focus of his presentation delivered at a recent meeting of the Ontario local chapter of the Canadian Rental Association (CRA).
The meeting was held at the offices of Stihl in London, Ont., and brought together 40 rental professionals to talk shop and network. The evening included a tour of Stihl’s facility, during which attendees were treated to a demonstration of how parts are retrieved from their high-tech “vertical lift” machine and shipped. Each part is assigned a SKU, expressed as a bar code. To pull a part from stock, all that is needed is for a staff member to scan the bar code, and the system delivers a tray containing the appropriate part.
After dinner, two speakers addressed attendees. The first was Darrell Martin, whose presentation on “green” two-stroke engines generated plenty of discussion. An essential part of this technology is something called “stratified scavenging,” which helps to reduce emissions.
Also presenting was Akshay Pandya of Pidex, who gave an overview of his company’s software solutions for rental houses.
For more on CRA regional meetings, please see page 20.
Wajax opens Hamilton branch
Wajax has announced the opening of a new branch in Hamilton, Ont. The new branch officially opened its doors this month, and offers a full sales department, plus a complete parts and service department.
Wajax carries a variety of equipment lines, for industries such as construction, forestry, mining and material handling. Manufacturers include Hitachi, JCB, Palfinger, Terex, Weldco and many more.
Wajax has more than 30 branch locations throughout Canada.
The company celebrated its 150th anniversary in 2008. For more information, please visit www.wajax.ca.
To complement the acquisition of these product lines, Toro also acquired, and will provide, a tip and blade sharpening service that offers a cost-effective way for rental stores to ensure their equipment is in optimum operating condition.
Moving forward, USPraxis products will be marketed under the Toro brand and sold through Toro’s compact utility equipment distribution channel in the United States and international markets.
USPraxis has a solid reputation for its lightweight cutting blades for stump grinding machines and for developing the industry’s first walk-behind stump grinder with specialty blades that reduce weight and optimize cutting action.
Ramrod Equipment celebrates 30 years
June 2010 marks the 30th anniversary of the Ramrod miniskid loader. The “compact tool carrier” (CTC) category in North America was born in 1980 when the company introduced the Ramrod M230 at a regional farm show.
Ramrod offers a wide assortment of models with more capabilities than any other manufacturer in the category. The company offers several Ramrod models in both 4WD and Tracked configurations because they’ve learned from customers that different terrains require different solutions. Ramrod mini-skids can currently access more than 70 different attachments, with more attachments being added to the list all the time.
For more information on the entire Ramrod lineup, please call 800-667-1581 or visit www.ramrodequip.com.
Finning donates backhoe to Equipped for the Future program
By donating a Caterpillar 420 backhoe loader, along with a fee-free lease arrangement that keeps current equipment
Left: Tom Sullivan of Stihl conducted the tour of the facility.
Right: Darrell Martin of Stihl gave an overview of what the company has done to make its engines “greener.”
Joe Di Pede is the manager of the new branch in Hamilton.
RENTAL RumbLES
in the classroom, Finning (Canada) is investing in the future of students and the oil sands region.
The loader is the first in-kind contribution to the Equipped for the Future program at Keyano College in Fort McMurray.
The broadest selection of chipper/shredders in the industry.
The broadest selection of chipper/shredders in the industry.
Finning’s oil sands general manager Larry Gouthro and Keyano College president Jim Foote.
As a leader in heavy equipment training, Keyano College faces the challenge of continually needing to replace or renew equipment as technology changes. Angele Dobie, manager of fund development at the Keyano Foundation, says Finning’s donation goes a long way towards supporting this objective.
“We are delighted with Finning (Canada)’s leadership contribution to the initiative,” she said.
United Rentals announces first-quarter 2010 results
United Rentals has announced financial results for the first quarter of 2010. Total revenue was $478 million and rental revenue was $380 million, compared with $594 million and $448 million, respectively, for the same period last year.
On a GAAP EPS basis, the company reported a first-quarter 2010 net loss of $40 million, or $0.67 per diluted share, compared with a net loss of $19 million, or $0.32 per diluted share, for the same period in 2009. Adjusted EPS for the quarter, which excludes the impact of special items, was a loss of $0.57 per diluted share, compared with a loss of $0.32 per diluted share the prior year.
First-quarter 2010 highlights:
• Free cash flow was $99 million, compared with $129 million for the same period last year. The company has raised its outlook for full-year free cash flow generation to a range of $200 million to $225 million, from its previous estimate of $175 million to $200 million.
• SG&A expense decreased by $22 million, compared with last year. The company has raised its outlook for full-year SG&A expense reduction to a range of $40 million to $50 million, from its previous estimate of $25 million to $35 million.
• Cost of equipment rentals, excluding depreciation, decreased by $19 million, compared with last year.
• The company sold $77 million of fleet on an original equipment cost basis during the quarter and generated a used equipment gross margin of 31.4 per cent.
• Time utilization increased 0.1 percentage points to 56.2 percent, reflecting an increase in demand for earthmoving equipment and a six per cent year-over-year reduction in total fleet based on original equipment cost, among other factors. Rental rates declined 6.5 per cent compared with last year. Dollar utilization, which reflects the impact of rental rates and time utilization, decreased 3.5 percentage points to 39.4 per cent.
Unleash the Power!
Professionals have come to trust the power of Bear Cat Chipper/Shredders to make short work of tree branches, leaves and yard debris. Bear Cat models include the unique 8” turntable Chipper that allows you to get the work done anywhere, safely.
Bear Cat models range from a compact 1.5” Chipper/ Shredder to the most powerful 12” Chipper producing the smallest wood chips on the market today! Bear Cat’s product lineup also includes EZ Trimmowers, heavy duty Bear Vacs, Debris Loaders and powerful Log Splitters.
For dependable performance... Trust a Bear Cat!
Chippers and chipper/shredders Bear Vacs
Log Splitters
RENTAL RumbLES
Barry Ossea joins Point-of-Rental Systems
Point-of-Rental Systems has announced that Barry Ossea has joined the software provider’s team.
Ossea has been in the rental software business for the last 20 years. He recommends that prospective purchasers “go back to basics” in evaluating their software choices before making a purchase.
“Ask your vendors for at least a dozen new customers that have had the product for less than a year, and at least a dozen that have had it for more than a year. Pointof-Rental includes a complete customer list with every proposal,” says Ossea. “What you really want to know is ‘How is support, and how did the conversion go?’”
Ossea welcomes all inquiries regarding what the latest features and must-haves are regarding rental software. He can be contacted at 1-800-944-7368 or via e-mail to barry@point-of-rental.com.
Gehl announces new VP of sales and marketing
Gehl Company (“Gehl”) has announced that it has promoted Serge Bosché to the position of VP sales and marketing, effective immediately. In his new assignment, Bosché will have responsibility for all sales and promotional activities in the Americas region for Gehl Company and Manitou B.F.
Bosché joined the Gehl organization in February 2009 following the acquisition of Gehl Company by Manitou B.F. in October 2008. In addition to his new responsibilities, Bosché will continue to serve as the president and CEO of Manitou North America, Inc.
Husqvarna hires two for B.C. market
Husqvarna Construction Products Canada has announced that Gordon McCormack has joined the company as the new British
Productivity Partnership for a Lifetime.
This high performance series of compactors distinguishes themselves every day. Easy handling. Universal application. High maneuverability. Thanks to infinitely variable hydraulic forward and reverse action, this machine moves quickly on the job, even uphill.
Ideal for rental operators, the compact and foldable engine cover makes servicing easy and provides excellent protection, too. Although the AVP 5920, 4920 and 3920 stand head-and-shoulders above the competition, the price is reassuringly down-to-earth.
For Sales & Service:
Case Atlantic Mt. Pearl, NL • tel: 709-747-7841 info@caseatlantic.ca
Construction Equipment Solutions Pickering, ON • tel: 905-420-2243 ceswiles@hotmail.com
Hi-Way Service High River, AB • tel: 403-652-7944 sales@hiwayservice.com
Parker Pacific Langley, BC • tel: 800-665-9901 www.inland-group.com
Williamson Equipment Ltd. Edmonton, AB • tel: 780-450-0055 gwill@williamsonequipment.com
Columbia territory sales manager. McCormack joined the team at Husqvarna Construction Products Canada in April of this year and brings extensive sales experience to his new position.
In addition, Husqvarna has also announced that James Forsth has joined the company as the new technical service representative for British Columbia. Forsth joined Husqvarna Construction Products Canada in March 2010. He will be responsible for managing all equipment service and supports activities for Husqvarna Construction Products in the British Columbia market.
For more information, please visit www.husqvarna.com.
Uniquip appoints new rep for eastern Quebec
Yves Pronovost, general manager for Uniquip Canada, is pleased to announce the appointment of Dave Pomerleau as sales representative for Quebec’s Eastern Region.
Dave Pomerleau, who has studied in sales and marketing, joins the Uniquip team after five years with Johnny Vac, a company specialized in maintenance equipment such as vacuum cleaners. Prior to that, he worked at Saputo and played hockey professionally in Europe for four years.
Pomerleau can be reached at at 418998-5487 or at dpomerleau@uniquip.ca.
Yves Pronovost, directeur général d’Uniquip Canada est heureux d’annoncer la venue de M. Dave Pomerleau en tant que représentant pour la région de l’Est du Québec.
M. Pomerleau, qui possède des études en ventes et marketing, se joint à l’équipe d’Uniquip après 5 ans chez Johnny Vac, entreprise spécialisée dans les équipements d’entretien tels que les aspirateurs. Précédemment, il a travaillé chez Saputo et a joué professionnellement au hockey pendant 4 ans en Europe. Les clients d’Uniquip pourront compter sur l’expertise de M. Pomerleau. Il peut être joint au 418-998-5487 ou à l’adresse suivante: dpomerleau@uniquip.ca.
Optimum vibration with total control and choice.
High jumps with high risk.
Barry Ossea.
Gord McCormack.
James Forsth.
Dave Pomerleau.
Serge Bosché.
Electrical Products for the Rental Industry
Portable lighting and power distribution. Made in USA
Construction Electrical Products 1-800-678-3470 Fax: (925) 828-3416 www.cepnow.com
• Sets up in seconds and finish in minutes – by yourself
• Read elevations directly in inches, feet or metres
• No line of sight
• No factory calibrations
150 Rivermede Rd., Unit 1 Concord, ON L4K 3M8 1-877-476-4801
Fax: (905) 482-0109 e-mail: sales@genesis-sm.ca
Stackable BBQ
11 - great 4 colour
size is 2.125 x 4.125 is this for RDSI???
Our new portable grills and folding leg tables are ideal for the rental industry. Both are stackable for easy transport and storage. 37 Adams Blvd. Brantford, On N3S 7V8 (519) 751-1800 (519) 751-1802 www.crownverity.com
Smooth expansion
By Mike Davey PROFILE
At Rental House, customers are the top priority.
When life hands you lemons, you make lemonade. But what do you do when life hands your community a massive economic hit? If you’re the management team at Rental House, you open a new store.
Rental House is a full-service equipment and tool rental company located in Timmins, Ont. The history of the company started with a situation that can be accurately described as making lemonade out of lemons, or at least making the best of a negative situation.
J.P. Legault is the owner of Rental House. He is also the owner of another business that got its start in Timmins –Panels and Pipes. Primarily a sheet metal fabrication and mechanical insulating company, Panels and Pipes grew and expanded to include asbestos removal, custom panel fabrication, plumbing, heating and scaffolding. Often enough, completing a job meant buying tools or equipment that would then go unused for weeks or months. In other words, life was handing Legault lemons.
He made them into lemonade by opening Rental House to rent out the gently used equipment and help recoup the investment; a venture that has certainly
turned out well. There’s already another Rental House in Fort McMurray, Alta. (where Panels and Pipes has a subsidiary operation), and another store set to open in Timmins by early May.
Allan Rumleski is the manager of Rental House, a position he has occupied since October 2009. His career has covered many different aspects of the rental business: he has worked at a number of different rental stores and as a territory rep for Hilti. He says that the new store, which will be located in downtown Timmins, will provide much easier access for customers.
“The first store is about 15,000 square feet, and it’s right on the outskirts of Timmins,” says Rumleski. “The new store is smaller, but it’s right in downtown Timmins. It’s a central location that will help to increase our visibility.”
Visibility and high volumes of foot traffic aren’t always at the top of the list when it comes to finding a desirable location for a rental store. For those who make their living renting large equipment and heavy tools, it’s actually less than ideal. However, Rumleski points out the contractor market is already well served by the flagship store on Laforest Road. The second store is going after a different segment.
“We’re trying to attract the homeowners,” says Rumleski. “The bottom line is
that the average homeowner doesn’t want to go out and buy big expensive tools. But we’re thinking they may want to rent them instead.”
Tentative plans are under consideration to expand even further in northern Ontario. The next few years may see Rental House locations popping up in Sudbury, North Bay and other locations.
There’s no question Rumleski is excited about opening the second store in the Timmins area. It’s also good economic news in a community that could sure use some. Xstrata Copper, a major employer in the community, has announced that the company will permanently close the copper and zinc metallurgical plants at the Kidd Metallurgical Site in Timmins. This translates to about 670 lost jobs.
Tom Laughren is the Mayor of Timmins. He says that Legault and Rumleski are very proactive in their support of the community.
“I think it’s great news that they’re opening another store,” says Laughren. “It bodes well for the people of Timmins. I was in construction before becoming mayor, and I’ve known J.P. since he was a fairly young guy. He’s a savvy businessman, and he has confidence in his people. He’s a very big supporter of the community in a lot of different ways. The hospital, fund-raising, kids’ hockey – you name it, he’s been involved.”
Rental House is expanding with another location in downtown Timmins. This should help to attract more business from homeowners.
According to Rumleski, one of the biggest challenges faced by any rental operator in Canada today is the economic recession. Although the recession may be officially over, not all of its effects have finished running their course.
“I would have to say that’s everybody’s biggest fear,” says Rumleski. “Where is the economy going to be a year down the road? This time last year, we were in a severe recession, and Canada has pulled out of it much faster than we thought we would. The economy basically dictates how your business is going to do.”
In any business there are things you can control, and things you cannot. The broad direction of the economy is definitely one of the latter. This leads some people to believe that the best way to go is to concentrate solely on the things that you can control. On the surface, this makes sense, but it misses a key point. Although there are things you cannot control, you do have the power to plan for them and mitigate their effects.
There are a number of different ways to go about this. One way is to be sure
to forge strong partnerships with your customers and suppliers. Rental House, for example, has a major partnership with Terex.
“All of our heavy equipment is Terex,” says Rumleski. “Skid steers, loaders, excavators, lifts, you name it. We’ve got a good thing going.”
This is a sentiment echoed by the people at the other end of that partnership. Gerry LaRose is the local representative for Terex. He notes that Rental House is very up to date in the way business is conducted.
“It’s a smooth operation,” says LaRose. “You can see that customer satisfaction is the number 1 goal. They carry a full line, and it’s getting bigger and bigger all the time. They’re big on safety and training as well.”
Rumleski says that one way to make training attractive to employees is to offer incentives. “We’ve sometimes paid for courses taken by our employees,” says Rumleski. “If they get their Class D, they do it on their own dime, but we pay them back and they’ve increased value, both for
the operation and for themselves. There are always incentives for staff who are willing to improve their skill set.”
Rumleski is also frank in his support for the Canadian Rental Association (CRA) and its goals. “I made sure that we were members of the CRA,” he says. “Being able to network with everybody in the rental business is a great asset, and it makes it a lot simpler when you’re doing research on anything.”
Although the CRA is a great place to meet and network with fellow rental professionals, it’s important to network with customers and potential customers as well. The main customer base of Rental House is composed of professional contractors, as it is in many of the rental stores across Canada.
“We throw barbecues during the summer for our customers, usually every Friday,” says Rumleski. “It’s a pretty big event and it’s fairly well attended. The contractors get to talk to each other and to us, and it’s a great way to get everybody together.”
Russ Buckerfield is the president of Rapid Nail, one of Rental House’s longtime suppliers. For him, it’s the staff at Rental House, especially the way they interact with customers, that makes the difference.
“Rental House is well known for having professional, knowledgeable staff that are fully capable of directing their customers to the correct tool for their application,” says Buckerfield. “We’re proud to be suppliers to them, and I’d like to offer my personal congratulations on their new location.”
For Rumleski, customer service is the foundation upon which the entire business rests.
“Our goal is to see that the customer is completely satisfied with any product rented from us, and has their questions or concerns dealt with promptly,” he says “What I try to instil is this: If you don’t have an answer, you make sure that you get the answer. Then get back to them within the hour. I always tell the guys, feel free to call me if you don’t know. The customer is never left hanging. When I see a customer smiling when they leave, I know that we’ve done our job.”
For more information on Rental House, visit www.panelsandpipes.com.
Above: Allan Rumleski, manager of Rental House, chats with a customer. Right: A few of the staff at Rental House. From left are Christelle Roy, Rachel Sivret, and Vanessa Magnuson. Seated is Lynne Groulx.
Making the cut
By Mike Davey
The latest in saws for the rental market.
Welcome to our review of some of the saws available to meet the needs of rental operators. Most of the saws profiled are cut-off saws, but there are also brick-andmortar saws, undercutting saws and a number of others.
Inclusion in this section does not constitute an endorsement of any kind by Canadian Rental Service magazine or its staff. Please take care and exercise due diligence before making any purchases. All saws are listed alphabetically by company.
AS170
Abortech
www.AS170.com
According to Arbortech, the company’s new AS170 brick-and-mortar saw with
its patented Allsaw technology, offers extreme levels of precision, accuracy and control, and safety.
Its patented cutting technology uses an orbital cutting motion with two forward-facing blades that combine to perform both a hammering and a cutting action that allows the user to have clear visibility and the ability to accurately cut square and deep.
Weighing 9.5 pounds, the AS170 saw
has a cutting depth of 43/4 inches and a cutting width of 1/4 inch. The saw features a powerful, 13-amp motor constructed with a dust-resistant, heavy-duty design to ensure long motor life in the toughest environments.
The AS170 generates very little flydust, protecting the operator and creating a cleaner and safer environment. The unique design of the saw prevents kickback and is easy to control, which provides additional operator safety.
In addition to brick and mortar, the AS170 can be used to cut fibre cement, fast block, soft sandstone, natural limestone, softer stone, hardwood, chip or plywood, tree roots in the ground, foam, PVC, acrylic and fibreglass sheet.
The AS170 saw is available with four different blades including a general purpose blade, a plunge blade, tuckpointing blade and switch box blade. The blades feature resharpenable tungsten carbide teeth for longevity. The saw comes with a heavy-duty tool bag to transport it to and from the jobsite, and two accessories, a vacuum attachment and blade-sharpening disk.
3912 Compound Mitre Saw BOSCH www.bosch.ca
The 3912 Compound Mitre Saw from Bosch features a 15-amp motor and 3.3 maxi mum horsepower. The large 25-inch aluminium base with 31/4inch sliding extension makes for 281/4inch total length. The total weight is 43 pounds.
In addition, the 3912 features the SpeedTrack Sliding Fence System, which allows the base and fence to slide independently. The 51/8-inch sliding fence provides the user with easy bevel setups and increased crown molding cutting capacities. The exclusive Wedge-and-Slot Mitre Detent System allows for consistent and precise mitre angles over the life of the tool.
According to the company, the mitre detent override allows for easy setting of
any neighbouring angle. The 3912 uses an electric brake to stop the blade in seconds, allowing for quick, repetitive cuts. A spindle lock allows for fast blade changes.
The 3912 also features cast and machined scales that are visible for the life of the saw. The 3912 includes a quick-action clamp, a 40-tooth carbide blade, blade and stop wrench, fence and base wrench, dust bag, and directional dust chute.
PC-8240 Power Cutter
DOLMAR
www.dolmar.com
The PC-8240 Power Cutter from Dolmar features a head decompression valve, and a powerful 81cc two-cycle engine. The cutting disc can be mounted centrally or laterally for added flexibility. The filter cover can be removed without tools, allowing for quicker and easier cleaning. According to Dolmar, the tension of the drive belt can be easily adjusted with the supplied multi-tool.
The saw is relatively lightweight, at just 23.9 pounds without the blade, and Dolmar says the PC-8240 is perfectly balanced. Other features include an ergonomic control system, bearing assistance on the protection cover, and a five-stage air filter system.
The PC-8240 has a displacement of five cubic inches and a maximum cutting depth of 53/4 inch. The power rating is 4.5 kilowatts and the maximum spindle speed is 3,765 rpm. The PC-8240 has a fuel tank capacity of 37 ounces.
SDT-1410
DSI Diamond
www.dsidiamond.com
The SDT-1410 is a dry-cutting masonry chop saw designed for brick and block jobs. The company says its large 14-inch blade and threehorsepower carbon-brush motor mean the unit can effectively cut blocks up to five inches thick in a single pass. At 75 pounds, this saw is one of the lightest in its class. For added versatility, the saw can be outfitted with an optional wet
or dry kit to adapt the saw for use in a variety of situations.
The cutting head incorporates a dualspring system to assist in cutting height adjustments and a height position lock to secure the cutting head at either five inches or eight inches above the table or to permit unrestricted motion. The cutting table can be secured towards the front of the saw for transportation or midway along the rail for plunge cutting
of bricks. For block applications, the lock may be disengaged to permit rip cuts.
SK-14 Concrete & Asphalt Saw
EDCO
www.edcoinc.com
Kubota CRS aug 09.pdf 1 23/03/10 8:06 AM
According to EDCO, the SK-14 was designed for portability, fast cutting and low cost operation. EDCO’s SK-14 Concrete & Asphalt Saw is constructed with a seven-gauge steel box frame,
TOOLS
a wide wheel base and large eight-inch wheels, features the company says assure smoother rolling action for straighter cuts with little to no vibration.
The three-belt drive system combined with a precision-machined drive shaft and your choice of 9-, 11- or 13-horsepower gasoline engine allows this 14-inch unit to cut faster and provides a long blade life. The lifting bail also makes it easier to load and unload.
CS8 Random Crack Saw
General Equipment Company
www.generalequip.com
The CS8 Random Crack Saw from General Equipment Company was designed to follow random crack patterns in asphalt and concrete surfaces. It utilizes eightinch-diameter, dry cut-type diamond blades to produce smooth-sided cuts for proper crack filling procedures.
Power is supplied by an 11-horsepower Honda engine equipped with a Cyclonetype air filter system for maximum protection against fine-grained dust contamination. An available propane engine conversion allows use in confined areas where gasoline exhaust fumes are not permissible.
A centre-mounted blade configuration lets the CS8 centre pivot about its own axis to more easily follow random crack patterns. The configuration is intended to maximize blade life by minimizing undercutting. Maximum cutting width is a half-inch and maximum straightline cutting depth is 11/2 inches.
Other standard features include an infinitely adjustable blade-height control with quick-release lever and three-inch diameter vacuum port for dust control. An optional water mist control system can be used for wet sawing applications.
DSH Series Hilti
www.ca.hilti.com
According to Hilti, the DSH Series was designed from the ground up to incorporate the features and requirements that professionals have asked for, including high power for fast cutting speed and easy-to-remember starting procedure with simple controls. The series consists of the DSH 700 and DSH 900 hand-held gas saws.
The company says the DSH Series performs well in a variety of construction materials including cutting wet/dry concrete and asphalt for small repair projects, expansion joints and curbs, as well as brick and concrete block for small floor or wall openings. They can also be used in cutting metal deck, rebar, bolts dowel bars, grating and other metals.
Features include isolated handles with metal springs to minimize vibrations and maximize saw control and a standard cyclone filtration system (no pre-filter), as well as simple rope replacement for easy maintenance and maximum durability.
The DSH 700 and 900 saws come with up to six months of maintenance parts to provide exceptional productivity, ease of use and reliability.
K760
Husqvarna www.husqvarna.com
The new K760 is the latest generation of Husqvarna power cutters. Built on the foundation of the popular K750, the K760 is equipped with Husqvarna’s X-Torq engine that reduces emissions up to 75 per cent and lowers fuel consumption.
Specially developed for two-stroke engines, X-Torq utilizes dual intakes: one for clean air and one for a fuel-air mixture. The clean air intake forms a barrier that delays the fresh fuel mix from entering the engine while assisting in exhausting the burnt gases. Then the fuel-air mixture flushes into the engine, resulting in more power and fewer emissions, compared to conventional two stroke engines.
Another important innovation is the
enhanced Active Air Filtration system. It contains a new centrifugal nozzle that increases the level of filtration and a new paper filter with a doubled surface. The new system extends filter-life and therefore allows the saw to run for up to one year without filter service, saving time and money.
The K760 features an impressive power-to-weight ratio and low vibrations that reduce operator fatigue and enable longer cutting time.
The K760 is part of a new family of power cutters that will be introduced throughout 2010. Additional power cutters include the K760 Cut-n-Break and K760 Rescue.
HydraSaws
RGC
www.rgcproducts.com
RGC HydraSaws are available in four models with cutting depths ranging from 51/4 to 91/2 inches According to the company, HydraSaws easily cut metal, masonry, concrete, stone, rebar, pipe, brick, block, and other materials, and
can be used for horizontal, vertical, wet, dry and underwater cutting or in confined spaces.
A heavy-duty hydraulic direct drive motor provides constant cutting speed and torque, and the company says that HydraSaws are virtually maintenance free. In addition, they are of considerably lighter weight than most gas saws. They can be used with an RGC HydraCart for continuous floor and slab cutting. They can be run from RGC HydraPaks, or a Flow Divider can be used to run from other compatible auxiliary hydraulic sources, such as excavation equipment and tractors.
TS 410 and TS 420 STIHL
www.stihl.ca
The TS Series from Stihl includes the TS 410 with 12-inch cutting wheel and the TS 420 with 14-inch cutting wheel. The model depicted here is the TS 420.
Both models include a number of standard features. Common to both is the X2 Filtration System, which Stihl says is revolutionary, in that one filter lasts for an entire year.
The newly designed anti-vibration system reduces vibration by 43 per cent over previous models, adding comfort and reducing operator fatigue. The Stihl engine utilizes stratified charge technology, improving fuel efficiency and increasing run time by 20 per cent.
The TS Series has a displacement of 66.7 cubic centimetres, and features a 3.2-kilowatt engine. The weight with
GENUINE PEARL PROFESSIONAL DIAMOND PRODUCTS!
TOOLS
wheel guard is 20.7 pounds. for the 410 and 21.2 pounds for the 420. The engine speed is an impressive 9500 rpm, and the maximum cutting depth is four inches for the 410 and five inches for the 420.
CR812 and CR825
Uniquip
www.uniquip.ca
From Uniquip, we now have the Crain Super Saw (CR812) and the Crain Heavyduty Undercutting Saw (CR825). According to the company, the 13-amp CR812 Super Saw is the industry leader in power undercutting saws, combining both power and precision.
The CR812 Super Saw kit comes complete with a carbide blade and a masonry blade, all packaged in a durable hand-held case. Both saws can have a vacuum attached for easy cleanup of fine dust and particles.
The eight-amp CR825 Heavyduty Undercutting Saw is available to complement the CR812. Adjustable doors as thick as 1.75 inch can be undercut without removal, and the saw can create cuts from flush cut up to 1.25 inches off the floor with adjustable blade height. The CR825 can undercut inside corners, doors and through masonry, tile and stone.
The CR812 features a 110-volt, 13-amp one-phase motor, and can attain 5000 rpm. It weighs 20 pounds. The CRS825 uses a 110-volt, eight-amp onephase motor, and can attain 8000 rpm. It weighs in at 30 pounds.
BTS-L3
Wacker Neuson
www.wackerneuson.com
The BTS series is available in four models: the 4.4 hp 930L3 and 935L3, and the 5.6 hp 1030L3 and 1035L3.
bleed.pdf 1 5/4/2010 12:07:33 PM
The BTS series features ergonomic features including an electronic ignition. The fingertip throttle control operates only when the throttle lock is depressed and a large silencer muffler provides quiet operation. The large double wall nylon fuel tank offers long run time and increased environmental protection. An operator-friendly air cleaning system directs air flow so that dust is automatically shaken off the preliminary filter through the machine’s own vibration. The cooling system has an enlarged feed that optimizes the engine’s protection against overheating.
According to Wacker Neuson, the company’s BTS-L3 cut-off saw series offers unbeatable performance and economic efficiency due to a unique piston, innovative air filter and improved cooling. The key to the cut-off saws is the “Life Long Lubrication” or “L3” piston. The piston is furnished with a special graphite surface coating to eliminate piston cylinder overheating even during tough continuous operations. The special coating also provides added protection against dirt.
CANADIAN RENTAL ASSOCIATION
President’s message
By Andrew Paquette, CRA president
Bang! and we’re off . . .
This spring season started with a real bang. A mild spring and we were cheated into thinking that summer was near. Well, it was, then in mid-May we got a weekend of snow! Well, there’s still lots to do, maybe because we ran thin on labour over the winter. Now the clients are coming through the door and they need to be served.
Into the first corner . . . Step outside the front door of your store. Now walk in through the front door like your clients will probably do thousands of times this summer. Take a picture! Now take a look around your shop. What’s the counter look like? Take a picture! No matter how good you think it looks, you should still spend however long it takes to clean it all up. Take another picture and send them all to me. I want to see your efforts of the before and after. Be
proud of what the client sees. Yes, they want and need equipment that works, but there’s no reason that the place can’t be neat so you and your clients can find stuff, including those ever-important add-on accessories.
Rounding the far bend . . . The new equipment you bought at the shows? Get it out front. Keep it clean. If you bought something unique to your area, tell your staff to demo it to clients who are likely to rent it. Make sure your staff are knowledgeable and operating it correctly. If you can, plan a demo day. Give your clients notice a couple of weeks ahead, make up a flyer and mail it with your invoices, order some pizzas and just do it. Have fun. Remember these are the clients you’ll see all summer long.
Heading for the line . . . take care of yourself. This can’t be stressed enough. Eat a decent breakfast, not a doughnut and dash. Prepare a lunch the night before and try and drink something better that pop during the day.
When you can, try and get home early. This empowers your staff to take responsibility. Don’t worry, they’ll remember to put on the alarm. If you’re worried, ask your alarm company to send you an SMS indicating when it’s done. Be careful out there and send me those pictures.
And the winner . . . thanks goes out to Canadian Rental Service magazine for the outstanding coverage of the CRA shows from across Canada, featuring some great writing and photos.
Andrew Paquette, CERP, is the president of Bravo Rentals in Montreal. He serves as CRA President for 2010 and can be reached at 514-685-8000 or andrew@bravoparty.com.
CANADIAN RENTAL ASSOCIATION
Mot du président
Par Andrew Paquette, président de la CRA
Boom! Et nous voila repartis . . . Ce printemps a commencé par un véritable boom. Un printemps si doux qu’il nous a fait croire que l’été était à la porte. En fait, à la mi-mai plusieurs ont reçu de la neige! Bien, il y a encore beaucoup à faire, soit parce que certains ont dû baisser leur montant d’employés pendant l’hiver, et maintenant les clients entrent et nous devons les servir!
En premier lieu, sortez de votre centre de location puis entrez par la porte principale, comme si vous étiez un client. Que voyez-vous? Prenez une photo! Regardez votre comptoir…prenez une autre photo! Même si vous croyez qu’il est impeccable, prenez le temps qu’il vous faut pour le rendre encore plus propre. Prenez une autre photo, et envoyezles moi toutes. J’aimerais voir vos efforts d’avant et après. Soyez fier de ce que les clients voient. Oui, ils veulent de l’équipement qui fonctionne, mais il n’y a aucune raison que votre centre ne soit pas bien rangé afin que vous et vos clients n’aient aucun problème a trouver ce qu’ils cherchent, ainsi que ces petits accessoires si importants qui peuvent faciliter l’utilisation de l’équipement.
En deuxième lieu, l’équipement que vous venez d’acheter au salon, mettez-le en valeur devant vos clients, faites-leurs des démonstrations. Gardez-le propre, et assurez-vous que vos employés savent le faire marcher correctement. Pourquoi ne pas planifier une journée de démonstration? Vous le dites à vos clients deux ou trois semaines à l’avance, vous leurs envoyez une annonce par la poste, vous commandez des pizzas et vous vous amusez à leur montrer l’équipement! Rappelez-vous que ce sont ces clients qui reviendront chez vous pendant tout l’été!
En dernier lieu, prenez soin de vousmême. Mangez un bon petit-déjeuner bien équilibré…pas de beignets sur le pouce! Préparez-vous un bon dîner la veille, et buvez autre chose que des boissons gazeuses. Lorsque vous en avez la chance, retournez chez vous plus tôt le soir. Ceci est une belle opportunité pour vos employés de prendre davantage de responsabilité, et si vous avez peur qu’ils oublient de
remettre l’alarme avant de quitter, demandez-leur de vous envoyer un SMS pour vous assurer que c’est chose faite.
Et le grand gagnant… Un gros merci à notre publication Canadian Rental Service pour l’excellente couverture de nos Salons de Location à travers le Canada.
J’y ai lu de très bons articles et vu de très belles photos.
Andrew Paquette, est président de Bravo Rentals. Il siège à titre de président de la CRA en 2010 vous pouvez communiquer avec lui au 514-685-8000; andrew@bravoparty.com.
Fine grind AbRASIVES, DISCS AND bLADES
The latest and greatest in cutting and abrasion.
Metacut
Abmast
www.abmast.com
Metacut is one of a wide variety of thin cutting wheels from Abmast. It is one of the company’s best sellers, and comes in sizes ranging from 4 1/ 2” x .045” x 7/ 8” up to 7” x .060” x 7/ 8”.
The Metacut line consists of resinbonded abrasives on a depressed centre cut-off wheel. According to Abmast, Metacut wheels have been specially designed for high performance on metal, providing a faster and cleaner cut.
The fibreglass reinforcements make the wheel safer to use, but flexible enough to withstand lateral pressure. Applications include structural steel,
on involvement with both professional sawing and general contractors, attributes that have allowed them to produce products suited for today’s requirements.
DCC Series
According to the company, D’AX is a unique blade designed to cut through a variety of difficult-to-cut materials such as corrugated roofing, sheet metal, wood and tree roots. DSI Diamond says it’s the perfect tool for roofers, renovators, rescue units, landscapers, recyclers and demolition crews. The blade is manufactured exclusively in Canada by Diamond Systems Inc. The company has more than 30 years’ experience in manufacturing, combined with hands-
CM Equipment
www.cm-equip.com
The DCC Series from CM Equipment are dry/wet diamond blades for portable saws. These general purpose blades can be used for cutting most cured concrete, paving stones, and construction materials.
CM Equipment offers a number of entries in this line, including two entries in the Econo Quality section (sintered, segment height: .450-inch and laser welded, segment height: .400-inch).
The blades shown here are from the company’s Value Quality line.
AbRASIVES, DISCS AND bLADES
Silver Line
Pearl Abrasive Co.
www.pearlabrasive.com
Pearl Abrasive Co. offers a wide range of bonded and coated abrasives. Within the bonded abrasives line, Pearl carries a variety of cutoff wheels with many grain configurations to meet all possible cutting requirements.
One example is the company’s Silver Line brand of aluminum oxide bonded abrasive cut-off wheels. Each wheel is fully reinforced and designed for long life and fast cutting performance. The company recommends them for use in cutting ferrous metals, iron, steel, angle iron, rebar, and pipes.
Pearl has small-diameter cut-off wheels (2” to 8”), stationary saw cut-off wheels (10” to 20”) and high-speed, gas
4 X 4 Diamond Blades
Norton/Saint-Gobain Abrasives
www.nortonabrasives.com
Diamond blades are typically engineered to specific application and machine. The bond or segment height needed for one job can be completely different from another. Yet, we know that contractors are inclined to use the same blade.
Norton has developed a solution that will allow one blade to cut a range of construction materials without sacrificing performance. The new Norton 4 X 4 diamond blade utilizes unique design technologies to create a multi-purpose blade for wet or dry cutting. The patentpending steel core design with stroboscopic depth indicators offers control. The outer laser cuts are shaped liked arrows to indicate the true rotation of the blade. This reduces potential error of putting the blade on backwards that could result in glazing
cuts create a stroboscopic window that provide the operator visual assurance of the appropriate depths when step cutting while assisting in the release of heat and debris from the cut. A tall .472-inch laser welded diamond segment provides the versatility of cutting concrete, reinforced concrete, granite, building materials, thin steel sections, angle iron up to a half-inch material thickness and rebar up to no. 5.
StarBars
Star Diamond Tools
www.stardiamondtools.com
These 4” x 2” diamond grinding blocks from Star Diamond Tools are designed for low speed grinders with accessory discs.
Super Premium diamond segments are mounted on a hollow square tube, which keeps the tool cool, and dissipates the dust during the grinding process.
According to the company, StarBars will remove thin-set, paint, and will level
The new Husqvarna K 760.
No other power cutter in the world is so packed with features that boost efficiency and reduce the impact on the enviroment as the new Husqvarna K 760.
This power cutter features the new Active Air Filtration™ system which allows up to one year of running time without filter service. Thanks to its X-Torq ® engine, the saw produces up to 75% fewer emissions and lowers fuel consumption by 20%, reducing its environmental footprint.
The K 760 is easy to handle due to low vibrations and the power-to-weight ratio enables the saw to be used full time, reducing operator fatigue.
The new Husqvarna K 760 is a further development of the popular K 750. Therefore it has a firm base of knowledge and experience built in, more than any other power cutter in the industry.
Husqvarna K 760. New performance you can trust – everywhere, every time.
CRA mEETINGS
Rolling equipment regs dominate CRA B.C. meeting
Regulations regarding the plated status of all rolling equipment were the main topic of conversation at the most recent meeting of the Canadian Rental Association’s British Columbia local chapter.
The meeting took place at Rentquip in Richmond, B.C., and brought together more than 50 rental professionals to network and learn.
As previously stated, the hot-button issue at the meeting was the plating and insurance of rolling equipment. According to regulations set out by the Insurance Corporation of British Columbia (ICBC), all rolling equipment that operates in a publicly accessible place must have appropriate plates.
Rob Termunde of ICBC addressed attendees on this topic. The example he used to define what is and is not a publicly accessible place was that of a golf course
parking lot. If the lot is ungated, then it counts as publicly accessible, even if it’s entirely on private property.
The weight of the equipment in question typically determines what kind of plates are required. “R” plates are for any rolling equipment under 1600 kg. “X” plates are reserved for equipment over this weight limit.
Part of the issue about these regulations is that they apply not only to vehicles, but to all wheeled equipment such as scissor lifts.
Jim Clipperton of Nor-Val Rentals is the president of the CRA B.C. local chapter and was in attendance at the meeting. He summed up one of the key objections that rental operators have to these regulations.
“Say you drop a scissor lift off in the parking lot of your local Future Shop. That parking lot counts as a highway,
so the scissor lift has to be plated and insured. Once it’s inside the building, it doesn’t need insurance. Ninety-nine per cent of the time, the equipment is going to be somewhere that it doesn’t need insurance. The regulations say that we have to insure these things for one per cent of their working life,” says Clipperton.
Although incurring major expenses didn’t raise anyone’s spirits, Clipperton points out that the meeting had at least one positive effect.
“We had people out at the meeting that aren’t even members of the association,” says Clipperton. “It was a good chance for them to see the kind of work we do, and to find out that we’re ready to fight for the interests of rental operators.”
The next meeting of the CRA B.C. local chapter will take place at Rogers Rents in Kamloops.
Rob Termunde of ICBC spoke on rolling equipment regulations.
The April meeting of the CRA B.C. Local was one of the best attended so far.
CRA mEETINGS
Cautious optimism at CRA Alberta meeting
Alberta’s contractors appear to be cautiously optimistic about the rest of 2010. That was the consensus at the latest meeting of the Alberta Local chapter of the Canadian Rental Association, which took place April 13 at the offices of Cavalier Industries in Edmonton.
The Alberta economy is slowly revving up, and there is light at the end of the tunnel for rental operators,” said Marc Mandin, chief operating officer of 4-Way Equipment Rentals in Edmonton, Alta. “Ground work contractors are bidding up a storm. Others state that better projects are being put out for tender than in 2009. Residential construction is up as much as 33 per cent over 2009, so we know
some consumers are optimistic.”
Associate members report that the purse strings are opening up and rental operators are starting to re-tool their fleets so many are confident 2010 will be a good year.
Jim Johnson and his staff at Cavalier Industries treated all attendees to a pig roast and a tour of the company’s new facilities in West Edmonton. Roughly 45 members and potential members came out to enjoy Cavalier’s hospitality, swap rental stories and get the latest rumblings on the industry. The guest speaker for the event was David MacAngus from Dale Carnegie Training. MacAngus presented an entertaining look at the value sales training can bring to any company, large or small. MacAngus illustrated his talk with practical demonstration of the skills developed during sales or management training using the tried and tested Dale Carnegie strategies.
The next event for the CRA Alberta Local association will be the 16th
Canadian Rental Service magazine would like to extend thanks to Marc Mandin for providing photos and info on the Alberta meeting, and to Jim Clipperton for photos and info on the B.C. meeting. We’re dedicated to covering the
Rental pros from Hertz Equipment Rentals share their experiences. These informal mini-meetings are one of the most valuable aspects of CRA local events.
Annual Alberta Golf Tournament, taking place June 8 at the River Bend Golf Course in Red Deer. For more information, please contact Paul Dorion of Hertz Equipment Rental at 780-4405910 or Orrin Knapp of RSC Equipment Rental at 780-410-7221.
Canadian rental industry, and greatly appreciate the time taken by members of the industry in sending news our way. Please contact Mike Davey at mdavey@ annexweb if you’ve got a story to tell.
Guest speaker David MacAngus gave an entertaining and informative look at sales training.
NEW PRODuCTS
Bosch overhauls popular Pocket Driver
When Bosch Power Tools & Accessories unveiled the 12V Max lithium-ion powered PS20 Pocket Driver in 2007, the manufacturer effectively created the ultra-compact lithium-ion cordless professional power tool category. The category is now one of the fastest growing in the power tool industry.
When Bosch staff began designing the next evolution of the Pocket Driver, they didn’t simply upgrade the tool; they started from scratch, custom engineering a tool designed to deliver more than users ever expected from an ultra-compact cordless driving tool. The result is the new PS21 Pocket Driver.
Bosch’s new Pocket Driver features both a shortened head length – 5.6 inches – and shorter height – 7 inches – from base to top. The Bosch PS21 is also the lightest in its class, at barely 1.8 pounds.
Other notable performance enhancements include a new two-speed drivetrain (0-350 rpm / 0-1,300 rpm) and an upgrade from a 10+1 clutch to a 20+1 clutch. Both improvements were direct responses to end-user feedback and are designed to deliver precise control regardless of application.
Beyond the reductions in size and weight, Bosch further addressed user comfort by redesigning the grip, for superior comfort and control, and by adding a bright LED light that enables users to see their work clearly, even in dark areas.
Bosch’s PS21 Pocket Driver comes with two batteries, a 30-minute charger and a sturdy soft-side case. The PS21 is covered by Bosch’s cordless tool warranty and is now available through authorized retailers nationwide.
To find out more or to locate a dealer, users may visit www.boschtools.com or call 877-BOSCH-99.
New carpet dryer from General Equipment
General Equipment Company has introduced the CD10P Carpet Dryer to accommodate a wide variety of carpet and surface drying needs. According to the company, the blower is built to withstand abuse, but is light enough to be easily carried. Its powerful, yet quiet, fan accelerates the evaporation process of minor flooding events to help prevent the formation of mould and mildew.
Powered by a one-horsepower, three-speed motor, the CD10P can be plugged into a standard 115VAC outlet. At the highest speed setting it produces a maximum airflow rate of 3,800 cubic feet per minute, while generating only 72 decibels of sound (quieter than a telephone dial tone). The blower can be positioned horizontally, vertically or at a 45-degree angle to yield the desired results. It is also stackable for either operational or storage purposes.
The CD10P’s housing is constructed from high-density, noncorrosive polyethylene, which is not only durable, but also light. The machine weighs just 42 pounds, and it includes a balanced handle for easy transport. The fan is constructed from galvanized steel, and the inlet screens are non-corrosive to endure damp environments. Other standard features include a 25-foot extension cord and a damage-resistant on/off switch.
Besides the CD10P, General Equipment offers a full line of portable ventilation blowers for use in both hazardous and non-hazardous locations.
For more information, please call 507-451-5510 or 800-533-0524 or visit www.generalequip.com.
NEW PRODuCTS
Allen Engineering introduces the E-Screed
Allen Engineering Corporation (AEC) has expanded its wet screed equipment line with the introduction of the allnew E-Screed by Magic Screed. The E-Screed is a precision engineered, lightweight wet screed for single operator strikeoff of concrete powered by a battery. Fast and easy to use, this high-frequency screed produces uniform vibration distribution over the entire blade length enhancing structural integrity of the concrete through consolidation.
The E-Screed by Magic Screed utilizes a LiFePO4 Lithium Iron Phosphate (safe chemistry technology) 36-volt battery. This environmentally friendly battery will deliver performance and power with every one of its 1,500+ life cycles. With zero memory, this battery can be charged at any time and is maintenance free.
The E-Screed battery-powered unit can be used with existing Magic Screed blades. For more information, visit the AEC website at www.alleneng.com.
Lenox is introducing the Lenox Diamond Double Tang Reciprocating Saw Blade, specially redesigned for longer blade life and less waste when cutting through cast iron.
According to the company, the newly designed blade lasts twice as long as the existing Lenox Diamond reciprocating saw blades. The new double tang design provides high performance with less wasted cutting edge by using the portion of the brazed diamond grit edge that typically goes unused when cutting cast iron pipe. The ability to flip the blade doubles the available cutting surface as well as the life of the blade.
The dramatic performance of the blade is made possible by the use of industrial diamonds brazed to a narrow blade edge. Its patent-pending design increases the speed of material removal on a cutting application that is notorious for its resistance to conventional separation methods.
The company says it is ideal for cutting cast iron, and the blade is also able to cut other tough materials, including fibreglass and ceramic tile, clay pipe, stone, brick, marble, plaster, cement siding board, and laminate flooring.
The Lenox Diamond Double Tang Reciprocating Saw Blade is available at plumbing, electrical and construction distributors nationwide.
New 1.5-ton Bobcat compact excavator
A redesigned work group allows the new Bobcat 324 compact excavator to reach farther, dig deeper and dump higher.
NEW PRODuCTS
The 324 excavator is a Conventional Tail Swing unit in the 1.5-ton operating class. Its boom cylinder is attached to the top of the boom instead of the bottom, giving it more protection from damage while digging. It also features a lighter-weight, yet durable, boom fabrication with cast pivot joints.
As a result, the 324 offers a maximum dig depth of eight feet, six inches, reach at ground level of 14 feet, and dump height clearance of eight feet, eight inches.
The undercarriage on the 324 excavator hydraulically retracts to a width of just 38.6 inches for travel through gates and doorways, or alongside homes. It can then expand to 53.7 inches for greater performance. Overall height is just 85.5 inches.
A 13.9-horsepower, Tier 4, water-cooled diesel engine powers the 324, and two travel speed ranges are standard. Equipped with a hydraulic system similar to the larger Bobcat excavators, the 324 has impressive cycle times and breakout forces to complete jobs faster. The system’s torquelimiting piston pump is able to sense and react to hydraulic loads, for better utilization of the engine’s torque curve.
For more information, please visit www.bobcat.com/ excavators.
New signs for temporary fence from RDSI
Rick Darche Sales Inc. (RDSI) has introduced a new range of signs for temporary fences. The signs are constructed of weatherproof poly (HPDE) and can be screened on one or both sides. One- to three-colour printing is available.
The signs are .035 inch thick, 12 x 12 inches with square corners and a 1/8inch hole in each corner. Artwork and setup are included. For more information, please contact RDSI at 877-291-2343, via fax to 866-469-7374, or by e-mail to sales@rdsi.ca. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it. You can also visit the company’s website at www.rdsi.ca.
NEW PRODuCTS
The MK-VTS/50 from MK Diamond
The MK-VTS/50 walk-behind floor scraper is designed to remove thick coatings like epoxies and urethanes, adhesives, thin-set mortar, rubber, epoxy, floor coverings and waterproofing materials. It uses razor-sharp blades to slide under, fracture or otherwise remove unwanted materials from the surface.
Different blades are designed for different removal applications from carpet to vinyl to wood. The rear wheels adjust for ideal blade angle and accommodate blade widths to 12 inches. It uses a 1.5-horsepower motor and the handle detaches for storage and transport in smaller vehicles.
The new portable, walk-behind MK Diamond SDG-7 is designed to grind concrete surfaces to leave a smooth finish and provide dust control by utilizing a diamond cup wheel. It has a
120-volt, 15-amp motor and a disc rpm of 3,500.
The SDG-7 features the MK-IXL vacuum dust shroud, a unique dust control system that utilizes the air velocity created by the rotating grinding wheel to efficiently channel dust particles away from the work surface. The injection-moulded shroud is made from an “abrasive resistant” plastic to prevent wear from the grinding process.
The SDG-7 is ready to attach to a traditional shop vacuum, thus reducing risk of respiratory problems for the operator and saving time during cleanup. The upright adjustable handle saves your knees and back and weighs only 44 pounds. The removable handlebars make it easy to store. For more information, please visit www.rdsi.com.
CuSTOmER SERVICE
Customer communication
By Jeff Mowatt
Five tips for juggling customers, callers and walk-ins
You know the scenario. Your day is running smoothly when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question. When organizations bring me in to conduct customer service seminars, I find this is one of the most frequent challenges frontline employees ask me to address. While there are no absolute rules for juggling customers (you need to adapt to your workplace’s business realities) here are five tips that we find work well for our clients in reducing stress and boosting customer loyalty.
1. Remember, this is good Having lots of customers wanting to do business with you is wonderful. It means you and your organization are in demand. The obvious solution to juggling multiple customers is just to hire more people. Of course that’s oversimplified, and may make no economic sense –especially when there may be only one or two rush periods during the day or week. When you see more customers arrive, don’t let them see you sweat. Take the professional approach and broaden your smile – even though it may be slightly forced. Keep in mind the adage of L.L. Bean who said, “Customers are not interruptions to your work, they are the purpose of your work.”
2. Don’t make things worse
One of the most frequent gaffs in frontline service is when a customer needs to ask a question but the employees are preoccupied – talking with each other. Even more aggravating is when the staff congregates to socialize while customers are left to fend for themselves. The place for employees to chat and hold meetings is in the staff area, not in front of customers. When you’re on the floor, make yourself visible and available to
customers. Of course, that also means not interrupting your co-workers who are talking to customers. If you need to talk to a co-worker who’s taking care of a customer, give your colleague a quick nod, then let him/her come to you when they’ve finished with the customer. If you absolutely must interrupt, then excuse yourself and apologize to the customer for the interruption, and as you leave, thank the customer for their patience.
3. Walk-ins take priority over phone-ins
If you already have a visitor in front of you when the phone rings, the visitor gets priority. The visitor took the time to arrive in person. Unless you have callers with genuine emergencies, don’t interrupt a visitor to pick up the phone. That’s what voice mail is for. If you must take the phone call, ask the visitor’s permission, explain that you want to focus on them, so you’ll quickly take a message and get back to your conversation. Then tell the caller that you are with another customer but will look into their request and call them back. That way, even if the caller insists on immediate service, the visitor sees that you are at least trying to make them the priority.
4. Acknowledge walk-ins right away If you are on the phone or face –to face with a customer when a visitor walks in, acknowledge the visitor immediately with eye-contact, a smile and a quick, “I’ll be with you in just a few minutes.” By acknowledging the visitor, you are conveying that you are aware of them and that you are working quickly. And it tells the person in front of you that you have other people waiting. Usually, they’ll get the hint that you need to wrap up.
A common challenge is how to politely interrupt a phone caller to acknowledge a walk-in visitor. Here’s a quick tip – say the person’s name. “John, excuse me. I just had someone walk into my office; may I put you on hold for a moment? Thanks.” Beginning with the person’s name gets their attention immediately without being rude.
For new arrivals who have just a quick question . . . if it is indeed quick, that’s great; give them the 10 seconds they need and then get back to the first person. If it’s going to take more than 10 seconds, then tell the person, “That’s going to take a few minutes to go over, so I’ll finish taking care of this person, which will take me about X minutes, then I’ll be happy to help you. Meanwhile, if you’d like to sit, grab a coffee . . . . Thanks.”
5. Address chronic staffing and line management issues
In the first tip I pointed out that hiring more staff might not make economic sense. However, when customers constantly get the impression the organization is disorganized, understaffed or uncaring about customers’ time, that’s a problem that requires more than just having staff members work faster. Managers need to hire more staff, consider moving phone calls to a call centre, or implement line management practices. Meanwhile, be thankful that business is so good. Here’s hoping that this helps make managing multiple customers less frustrating for everyone concerned.
Jeff Mowatt, CSP, is an international speaker and corporate trainer. His focus is “The Art of Client Service . . . Influence with Ease.” For tips, self-study kits, and information about booking Jeff, please visit www.jeffmowatt. com, or call 1-800-jmowatt (566-9288).
