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Serving the Canadian rental industry for 41 years.
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4
EDITORIAL
You meet some of the nicest people in the rental industry. by Patrick Flannery
24
2017 SUPER DUTY TRUCK REVIEW
Howard Elmer takes us through the many changes in Ford’s latest heavy truck edition.
22 PRESIDENT’S MESSAGE
Hank proclaims the year of involvement and benefits. by Hank McInnis
FEBRUARY 2017 Vol. 41, No. 1
6
INDUSTRY NEWS
Wally Carruthers passes, Yamaha buys Subaru Industrial Power, ARA benchmarking includes Canada...
30 SHOW SEASON STRIKES AGAIN
Your guide to the major rental shows happening across the continent this spring.
28 AT YOUR SERVICE
You can learn a lot just by observing a successful lemonade stand. by Russ Dantu
12 A PLACE FOR EVERYTHING
A strong connection to location and customers has kept A-Z Rental Centre in business.
34 LAWN CARE SHOWCASE
Cutters, mowers, aerators, spreaders – everything your landscaping customers need.
42 SAFETY FIRST AND LAST New CSA standards for aerial equipment. by Jeff Thorne
Good folks, good business
One
the great pleasures of this industry is the great people you meet.
This issue we pass along the sad news that Wally Carruthers passed away in November at the age of 89. Wally was a fixture at rental events across the country while he was selling for Kango and running his own rental operation in Barrie, Ont. I met him many times at Ontario CRA events, especially the golf tournaments which he continued to show up to even after he wasn’t able to get around the course any more. He was a real character and his love of this industry and his many friends in it was obvious. When I visited him to prepare his listing as one of our 10 industry influencers in 2011 it was hard to get him to talk about himself because he was so busy trying to direct my attention to other people, such as Danny Cameron of Atlantic Rentals, who he felt were more deserving of coverage. His gregarious interest in people is something I’ve encountered again and again in this business. I suppose it’s a necessary part of your personality when you spend all day serving the public. Regardless, it sure makes it a pleasure when you attend industry events and interact with rental people as much as I do.
So I think Wally displayed a certain spirit that is more common in the rental industry than in some other sectors I’ve worked in. Rental store owners are far more open with each other about their businesses, even with competitors, than business owners in other industries. And it’s common to see stores
Webinar archives
Missed a Counter Talks webinar? You can access recordings of our past webinars at the Webinars tab. Register for free to access the link. Available now: Communication Breakdown with Russ Dantu and How to buy and sell aerial equipment with John Adcock.
Submissions accepted
Have some news about your company you’d like the Canadian rental industry to know about? Have a product you’d like listed in our online showcase? Just click “Submit a press release” to have your content considered for posting.
by Patrick Flannery
and individuals helping each other. This becomes very clear when a store falls victim to some disaster like a death or a fire and its supposed competitors rush in with replacement inventory and staff. But it also happens every day in smaller ways, where stores that are out of something or in need of an extra truck can call across town and get help. Association meetings often feature an opportunity for attendees to tour a nearby store and find out what they have and how they do what they do. Good luck getting that off the ground with, say, automotive parts manufacturers.
Some of that spirit is responsible for our profile story this month. When I was preparing our retrospective “Where are they now?” look at past profile subjects for our October 40th anniversary issue I called A-Z Rentals in Cambridge, Ont., to track down Gerry Heimpel, formerly of The Concrete Store just up the road in Waterloo. Gerry hadn’t been in the industry for many years, but was still dropping in to A-Z to visit his old friends, rent equipment to repair his tractors and chew the fat. A-Z owner Peter Lavigne was able to reach into his Rolodex and retrieve Gerry’s home phone number in less than a minute. I thought that was a strong testament to the bonds and connections rental people share, and it suggested to me that A-Z was a worthy member of our community to be included in the magazine.
One great way to meet some of the good folks in the rental industry is to attend your local show this spring. You can find a preview of this season’s shows on page 30.
Spring is almost upon us and a young rental store owner’s fancy turns to new trucks and lawn care equipment. We have you covered with Howard Elmer’s review of the latest super-duty pickup models and our annual showcase of the latest and greatest in mowers, sod cutters, aerators and everything else your landscaper clients will need. Hope you enjoy. CRS
INDUSTRY NEWS
WALLY CARRUTHERS, 1927 - 2016
Wally Carruthers, a well-known Canadian supplier and rental operator and prominent figure in the Ontario Canadian Rental Association, passed away on Nov. 15 at the age of 89. Carruthers was perhaps best known as a representative for Kango power tools. He was predeceased by his wife, Audrey Mae. Carruthers was recognized in August 2011 Canadian Rental Service as one of 10 industry influencers. Here is the 2011 item:
“Most people are in sales first, then go into business. I was a businessman first, then I went into sales.” According to Wally Carruthers, that was the secret of his success as a supplier of power tools and accessories to the Ontario rental industry. That, all the many friends he made both on the road and in his long involvement with the Ontario CRA. “Joining the RAC was the most important business decision I ever made,” he says.
Even in an industry full of entertaining personalities, Carruthers stands out. Whenever he tells a story about someone with a foreign accent, he imitates the accent perfectly. In a one-hour conversation with Canadian Rental Service, he did Newfie, Irish, Scottish, British and Swedish and nailed them all. He has dozens of funny and unusual stories from the industry, most of which he was directly involved with. One of his friends made up $50 bills with Carruthers’ face on them, and he got a laugh wherever he went handing those out.
The most valuable thing Carruthers has taken away from his time in the rental business is a long list of friends he remembers fondly. The late Danny Cameron of Atlantic Rentals was one of his special favourites, and he enjoys telling the story of the Alberta regional show where Casey Jones hired a train to take attend-ees to see the glacier in Jasper, and Cameron woke everyone up at 6 a.m. playing the bagpipes. “There was a piano on board and lots of singing,” Carruthers remembers, “which was great for me because I was in a barbershop group.”
Carruthers collaborated with Peter Watkins, the founder of Canadian Rental Service, to launch the first Canadian Rental Mart. “He stopped by my house on his way to the cottage,” Carruthers remembers, “and started asking me if I thought the Rental Mart would be a good idea. I liked it and took it to the board [of the Ontario CRA]. They didn’t like it much at first, but we put it to a vote and it got passed.”
This is the official obituary:
Passed away peacefully at the Royal Victoria Regional Health Centre, Barrie, Ont., on Tuesday, Nov. 15, 2016 at the age of 89. Loving husband of 65 years, to the late Audrey Mae (McLean). Predeceased by parents Issac John and Daisy Margaret (Coutts) and brother Lorne Gordon. Loved father of Wendy Booey (Hal) and Scott (Catherine). Loving grandfather of Amber, Sarah (Jeff), Preston and Troy. Beloved great-grandfather (GG) to Colton. Lovingly remembered by many nieces and nephews. Wally was born in Barrie and was passionately involved in his community serving as a long-standing member of Rotary, Probus and Kerr Masonic Lodge #230. As a sports enthusiast, Wally’s contributions led him to become a Barrie Sports Hall of Fame inductee. Wally was a respected businessman both owning and operating several businesses in the area, including Carruthers Cartage and Carruthers Rent-All.
SAFETY – THERE’S AN APP FOR THAT
The Canadian Centre for Occupational Health and Safety (CCOHS) has released an app that provides instant access on mobile devices to useful workplace health and safety advice and information. The OSH Answers app serves up the centre’s collection of online fact sheets that contain thousands of questions and answers on almost 600 topics related to the health and wellbeing of workers – from workplace stress and chemical safety, to ergonomics and seasonal safety tips. With the help of the mobile app, users can access OSH Answers offline in remote areas and job sites or where wireless connectivity is absent or unreliable. The app is essentially a virtual safety pocket guide. The app is available for free on CCOHS’ website, in the Apple App Store as well as through Google Play for Android devices, with a web-based version available at ccohs.ca/oshanswers.
UNITED EXPANDS SPECIALTY OFFERING
United Rentals has announced the further expansion of its specialty branch network with the opening of six additional U.S. locations and one in Canada. The United Rentals Tool Solutions branches in Chesapeake, Va., Bakersfield, Calif., and Saskatoon, Sask., will provide temporary and longterm onsite tool management and maintenance.
Paul McDonnell, senior vicepresident of specialty operations, said, “Our latest branch openings complete our plan for 14 new specialty locations in 2016 as part of our ongoing strategic expansion. In addition to strong standalone demand, we are cross-selling specialty rentals to our large construction and industrial customers. Our specialty offerings represent some of our most important growth opportunities, and we’ll continue to invest accordingly.”
At Doosan, we do more than engineer products. We engineer solutions. Robust compressors that weather the harshest conditions. Generators and light towers that match innovation with efficiency. Unrivaled service and support, day or night. That’s the way we’ve operated for over 100 years, and the way we’ll do business for decades to come.
AIR COMPRESSORS / GENERATORS / LIGHT TOWERS
MONART TO LEAD NORTH AMERICA
Thierry Monart has been appointed to the position of regional general manager for North America for the Atlas Copco Specialty Rental Division. Monart is located in La Porte, Texas, and will lead the Rental North America organization and drive its profitable sustainable growth. He is now in charge of Atlas Copco Rental U.S. as well as Atlas Copco Rental Canada and Atlas Copco Rental Mexico. Monart has worked for 24 years within the Atlas Copco group in both product companies and customer centres. Prior to joining Atlas Copco Rental division, Thierry worked as general manager for Atlas Copco Compresseurs France and before that as general manager of the Ceccato Aria Compressa Italy Customer Center, based in Brendola.
NEW ONTARIO MANAGER FOR WEBER
ARA BENCHMARKING NOW INCLUDES CANADA
Weber MT has announced that George Eleftheriadis will be taking on the role of regional sales manager for Ontario. Eleftheriadis comes with a strong background in the construction world and a wealth of knowledge in service and overall experience in the industry. Eleftheriadis is a problem solver from having worked for companies such as Nortrax Canada, D&C Drilling, Brandt Tractor (selling Ditch Witch) and in his earlier years in the tool and die industry and as a diesel mechanic. He has many areas of expertise including knowledge of heavy and light construction equipment, manufacturing, servicing, training and utility installation. Eleftheriadis joins Weber MT to continue the company’s success in the Ontario region. He says he is looking forward to joining the company that prides itself on top quality products and service. He will help to further develop the territory and build the same strong relationships he has been able to establish with other customers for previous companies in the past.
“Our new innovations and increasing demand from our customers led us to look for someone who fits our vision of not only being technology leaders in walk-behind compaction but customer service leaders as well,” states Angela Ellingwood, marketing director and customer service manager at Weber MT. “I feel very fortunate that we were able to find someone of George’s caliber to cover such an important territory. I am confident that George will play a key role in providing and implementing high-quality solutions for both old and new Weber MT customers across Ontario.”
CERVUS IN OTTAWA
Cervus Equipment has opened a new transportation dealership in Ottawa, making it the 73th Cervus location across Canada, Australia and New Zealand.
“We’re excited to open our doors in Ottawa and deliver exceptional end-to-end truck services,” says Gara Hay, general manager of Cervus Transportation. “With an expanded presence, we’re better able to serve customers in Ottawa and surrounding areas with premium truck products, parts and support for all makes and models.”
The opening of the Ottawa dealership strengthens the network of support for Cervus transportation customers with locations spanning major trucking routes throughout the province. The dealership is located just off Highway 417 and Highway 7 at 2650 Carp Road, Carp, Ont.
Rouse Analytics has rolled out its rental rate and utilization benchmarking service to rental companies and equipment dealers in Canada. Initial participants in Canada include United Rentals, BlueLine Rental, Battlefield CAT, Stephenson’s Rental Services, Contractor’s Rental Supply, Ontario Rental and Supply and Broadline Rentals.
Rouse Analytics, in co-operation with the American Rental Association (ARA), launched its benchmark reporting service in January 2011. Over the last five years the service has grown to provide rate and utilization benchmark reporting for 77 rental companies and dealers in the United States, tracking $29 billion of equipment at cost and $11 billion in annual rental transaction volume. The expansion of the service to include rental companies in Canada brings the total number of participating companies to 82.
“We are excited to make our service available to rental companies in Canada and look forward to providing them with visibility into market conditions,” said Gary McArdle, EVP and COO, Rouse Services. “We know from working with our clients here in the U.S. that this information will be extremely valuable to Canadian rental companies and enable them to better measure their performance relative to their peers. We look forward to continuing to expand our service in North America and globally.”
INDUSTRY NEWS
YAMAHA BUYS SUBARU POWER PRODUCTS
Yamaha Motor Corp. USA’s Outdoor Power Equipment division has announced the acquisition of Subaru Industrial Power Products. The acquisition is a result of an agreement between parent companies Yamaha Motor Co. and Fuji Heavy Industries, both of Japan, and is expected to be completed by Oct. 1. Fuji Heavy Industries is ceasing the production and sale of multi-purpose engines at the end of September 2017.
“Yamaha has made the multi-purpose engine market a priority,” said Jim McPherson, Yamaha’s Outdoor Power Equipment division manager. “Yamaha entered the popular lawn and garden industry earlier this year with the introduction of the all-new MXV-EFI Vertical V-twin series. The Subaru Industrial Power Products acquisition further solidifies Yamaha’s commitment to continuing our recent expansion into this important segment of our business.”
As part of the acquisition, Fuji Heavy Industries will transfer to Yamaha Motor Powered Products Co., also of Japan, technology relating to three products: EH65, EH72, and EH65V of the EH Series V-Twin Overhead Valve multipurpose engine range, which are used in large generators and large lawn mowing machinery. The acquisition of this technology will enable YMPC to sell the EH Series V-Twin Overhead Valve multi-purpose engines both within Japan and overseas, including through YMUS in the United States.
Through the acquisition, YMUS will continue after-sales service for Fuji Heavy Industries’ multi-purpose engine business in North America (excluding Mexico), while further strengthening its power products business in North America.
Yamaha’s all-new line of vertical V-twin engines for the lawn and garden market were initially introduced earlier this year. The MX775V-EFI, MX800V-EFI and MX825V-EFI engines are purpose built for commercial landscape zero-turn radius (ZTR) mowers.
FRASER LEAVES CER
Canadian Equipment Rentals Corp. of Calgary, Alta., announced Austin Fraser resigned from his role as president of the company. CER’s board of directors thanked Fraser for his years of dedication and contribution and wished him well in his future endeavors. Fraser agreed to provide certain consulting services through the first quarter of 2017 as needed. Going forward, the responsibilities associated with the role of president will be absorbed by the existing management team.
In other CER news, the company announced it has entered into an agreement with GFL Environmental to sell its wholly-owned subsidiary, MCL Waste Systems & Environmental, for $12 million.
"This transaction advances our strategy of focusing on our core rentals divisions," said Fraser, outgoing president of CERC. "The cash proceeds from the sale will be used to reduce bank indebtedness and provide us with greater flexibility through the prolonged oil and gas downturn. MCL is a solid business and we are pleased that our employees will be joining a best-in-class environmental services provider in GFL."
COMING EVENTS
Feb. 18
CRA Atlantic Show Moncton, N.B. crarental.org
Feb. 26 - March 1
The Rental Show Orlando, Fla. threntalshow.com
March 7 - 11
ConExpo/Con-Agg Las Vegas, Nev. conexpoconagg.com
March 11
CRA Prairie Show Edmonton, Alta. crarental.org
March 22
CRA Ontario Conference and Product Expo Guelph, Ont. craontario.org
March 28 - 29
Quebexpo Drummondville, Que. crarental.org
April 6 - 7
National Heavy Equipment Show Mississauga, Ont. nhes.ca
June 21 - 23
Canada’s Farm Progress Show Regina, Sask. myfarmshow.com
2018
March 6 - 7
Canadian Rental Mart Toronto, Ont. canadianrentalmart.com
For daily news updates, search canadianrentalservice.com
A PLACE FOR EVERYTHING
Solid thinking about rentals has kept A-Z ticking.
With 40-plus years of rental service under his belt, Peter Lavigne can speak at length about longevity in business. “You have to enjoy helping people everyday, solving their problems, giving them the right tools,” says the 61-year-old co-owner.
by JACK KOHANE
LEFT: Lavigne didn’t plan to get into the rental business when he graduated from Conestoga College, but fell in love with the industry once he started working at A-Z. His interest in machinery has served him well on the job.
The shop has been in the same Waterloo, Ont., industrial plaza since the mid-1960s, and is today one of the last independents still standing in its original location in this bustling metropolis, sited an hour west of Toronto.
Lavigne owns A-Z jointly with Paul Hannoush.
“I’ve learned that there is still a lot more to learn,” he opines while sauntering through his 3,500-square-foot store with its bevy of name brand banners. “The rental business is constantly evolving. It has rarely been the same for more than five years running. For me, that keeps it fresh, fulfilling and fun. And that’s why, after 40 years and counting, I can’t wait to get to work in the morning.”
Long adhering to the principle that a rental store should be known as the place that has everything, Lavigne asserts that, “To do that you stock simple tools that may only rent out
once every other year – like a 12-foot sewer spoon. You have it, the big boxes don’t. And you listen to your customers. You stock oddball items like thermal imaging cameras and air dancers that the corporates don’t have. That broad mix expands your trading area and differentiates you from the competition.”
Lavigne recalls the first day he first walked into what was then called the A to Z Rental Center. “I was looking for a job to gain experience after graduating in business administration from Conestoga College. My life-long passion has been mechanics, making rental service a great fit for me. I got the job, loved it, and never left.”
At that time, the shop was a part of a rental service franchise operated across Canada by U-Haul, based out of Phoenix, Ariz. (thus the original spelling of “Center”). In 1977,
Lavigne, together with another partner, purchased the store and took it independent from the parent company. The new owners guided the business through numerous changes, built an expanding customer base with the addition of a diverse selection of rental products –everything from moving trucks, tent trailers, and motor homes to bicycles and party supplies. “While our product offerings came and went, we’ve always been set on helping customers get things done with tool and equipment rentals,” Lavigne explains.
During the 1980s, along with the crucial name change to A-Z Rental Centre, the enterprise went to the next level by becoming an authorized sales, service and parts dealer for such name brands as Honda Power Equipment, Stihl Industrial Products, and Echo Power Equipment. In 1990, its party goods section became so popular it necessitated its own store and is now known as A to Z Party World. While other independents were being gobbled up by the major chains, the individualistic spirit
of A-Z attracted clients as well as skilled employees.
In 2008, as the recession clamped down on the economy, Lavigne’s first business partner decided to retire.
“Those were anxious times,” he remembers, saying some customers went
elsewhere to rent equipment as prices went cutthroat. He knew they had to turn things around, and fast. First on the chopping block were discretionary operational expenses, such as window washing and store clean-ups (employees took on these chores) and switching
This location has served its Waterloo, Ont., community for 50 years, seeing other stores come and go and be bought by national chains. A-Z balances keeping things the same and adjusting with the times to form a winning strategy.
No cookie-cutter approach here. A-Z’s rental inventory shifts fluidly with customer demand. Conversations at the counter give Lavigne and Hannoush ideas for new items to carry.
off all lighting overnight. It freed up capital. Those reserves were re-invested in buying good used equipment at bargain basement prices. “Paul came into the business with a creative approach,” Lavigne points out. “He was imaginative and aggressive, sourcing equipment
from across North America. Boasting a partner who is younger than I am, and thinks very differently than I do, has been the best part of growing a rental business.”
Having survived and even thrived through the tough recession years,
Lavigne and Hannoush remain resolute in their self-reliance and their hands-on business model. Many of the customers (mainly DIYers, landscapers and contractors) have since returned, drawn by the personalized service and widening selection of tools, service and equipment for rent or purchase. “And, customers also get a team experienced in the mechanical and construction trades to provide expert advice whenever they need it,” says Hannoush.
Among A-Z’s service roster are tool sharpening and equipment repairs that the partners tout as an example of the way the combined rental and sales operation benefits customers. “When someone buys a piece of equipment from us, we don’t tell them to take it somewhere else for service. When we say ‘We sell what we rent, we service what we sell,’ we mean it.”
Nothing is more aggravating or unprofitable than having a piece of equipment break down for lack of a replacement part. At A-Z Rental, it’s always been a must to stock a copious
more information on
Newfoundland – Madsen Construction Equipment Tel 709-747-7841, info@madsenconstructionequipment.ca | Ontario – Construction Equipment Solutions Tel 905-420-2243, ceswiles@hotmail.com Ontario – McDowell Equipment Tel 705 - 566 - 8190, www.bmcdowell.com | Ontario – Top Lift Enterprises Tel 866.TOP.LIFT, www.toplift.com Quebec – Équipements FDS Inc. Tel 800 - 361 - 3346, www.equipementsfds.com | Saskatchewan – Bobcat of Regina Tel 306-347-7600, b.macfarlane@bobcatofregina.com
SJ1256TH LOAD CAPABILITY
AXLE MOUNTED OUTRIGGERS CLASS LEADING VISIBILITY
Launching the newest addition to Skyjack’s growing telehandler offering, the SJ1256TH offers class leading load performance.
107HP DEUTZ TCD3.6L POWERPLANT
quantity of repair and maintenance parts for the product lines they sell and rent. In addition, they stock replacement small engines from brand manufacturers and an extensive assortment of oils, lubricants, tires, batteries and other items. The A-Z team of mechanics check customers’ equipment to ensure top working order, supported by the shop’s state-of-the-art computer system.
A Honda dealer since 1979, A-Z Rental currently carries an array of Honda power equipment, snowblowers, generators, heavy-duty lawnmowers, and commercial tillers. Stihl dominates the power tools section, replete with gas powered chainsaws, handheld gas blowers, pressure washers, shredder vac/blowers, as well as safety gear, including helmet systems, cutter’s jackets, safety pants, leather work gloves, hearing protectors and safety glasses. Under its Echo banner, A-Z displays hand-held leaf blowers, backpack blowers, gas-powered and electric hedge trimmers, snow throwers, stump vises and power pruners. And for compaction and heavy equipment, there’s Ammann, Cat and Bobcat compactors, excavators, skid steer loaders, and other heavy-duty machinery.
How does he know what product mix best meets his clients’ needs? Lavigne is quick to credit communication. “The best source of information on plumbing, electrical, building, etcetera is to ask the plumbers, electricians, and builders who come into the store. Everybody likes to talk about what they do. A customer is more concerned with the time they get with the tool rather than the price. In my experience, they will gladly
pay $20 for the two-hour slot they want rather than $20 for the two hours they want plus the 22 hours they don’t.”
The right location is a big plus in the story of a successful enterprise. Being in the same location for over 50 years has made A-Z a landmark retailer in Waterloo and surrounding region. “We were one of the first rental service centres in this area,” says Hannoush. “Most people know us here; we have built great name recognition. And word of mouth is our biggest marketing tool. We have very easy access in and out of our location for customers with any type of vehicle from cars and
After a few visits, A-Z customers sometimes rent with nothing upfront and no ID.
trucks with small and big trailers to delivery companies with big rigs. The same with our locale: we’re on a busy street with easy access. I have seen at least two competitors in the last 30 years that have changed location. Their rent was cheaper but access and exposure was miserable. They’re no longer around.”
As Lavigne sees it, the customer trust factor is another key differentiator between A-Z and nearby big box stores. He offers an example: “Most of my direct competitors demand ID and credit card deposits for equipment sales and rentals upfront, each and every time, even from repeat customers. So imagine what happens when they come to our store and after a few visits we ask for nothing upfront and let them pay when they are done. I have even done this with new customers when I see that they have their ID and credit card at the ready and I tell them to put it away. Have I ever been burned? Almost never. But now that customer is mine. It’s great fun.”
Throughout its history A-Z has been, according to its financially savvy owners, fortunate to boast excess capital. “It’s always been part of my personality to have a cash buffer,” affirms Lavigne. “As a result, Paul and I have never done business out of desperation. There have been more companies fail than you can count through poor credit management, unwise buying decisions, rigid customer policy and poor location decisions because they were not funded properly and made decisions out of financial desperation. And not being desperate gives you the flexibility to take some product risks, to be a bit loose with rental policy, to more easily accept employee mistakes. But most importantly, it means that you and your staff will be excited to be part of your team. Success for us means seeing customers come back time after time, and having a good experience at our store.”
CRS
Here is what you can find: NEW Fiat Chrysler Automobile Discounts
CRA members are now eligible for discounts on Dodge, RAM, Jeep, Fiat & Chrysler vehicles
Visit the Members Only corner for the list of models and discounts
Health & Safety Corner
Forms, checklists and safe work practice resources that are currently used by rental companies across Canada
Legally Speaking
Legal contacts in each province
Atlantic Regional Trade Show
February 17 18 Casino NB, Moncton NB The ARA Rental Show
February 26 March 1 Orange County Convention Centre, Orlando, Florida CRA Hospitality Night
Sunday, Feb 26th at Cuba Libre Prairie Regional Trade Show
March 10 11
Edmonton Expo Centre, Edmonton AB CRA Ontario Product Expo
March 22, Guelph ON Quebexpo
March 28 29 Centrexpo Cogeco, Drummondville QC
LAY OF THE LAND
The landscaping market is of critical importance to rental companies across the country. As we see from the statistics below, it’s not an easy one to serve.
The federal government defines landscaping companies as companies primarily engaged in gardening-style activities such as planting trees and lawns and creating walkways, fences, decks and ponds. Note that word, “primarily.” While most landscaping companies do build walkways and other outdoor structures, companies that do this as the main focus of their business are not reflected in these numbers.
A glance at the numbers reveals an industry that is not unlike the rental
industry itself: distributed across the country mostly according to population densities and consisting of many small, local, privately owned companies. In every region except Ontario, the largest number of companies is in the “micro” category, meaning companies with four or fewer employees. No doubt this reflects the local and service-oriented nature of the landscaping business – no one is going to phone Calgary to get their lawn cut in Red Deer, Alta. CRS
A YEAR OF BENEFITS
Let’s make 2017 the year we all take advantage of everything the CRA offers.
by HANK MCINNIS
Iam sitting here looking at my computer and thinking about what I am going to say in my first message as president. My first thought is to thank everyone for putting their faith in me and giving me this wonderful opportunity. Then I realized by the time you get to read this we will be well into trade show season. These two things made me realize that our members are the reason I am here and the reason we have our trade shows. Without our members we would not exist.
I am sure you have heard all that before, but the fact of the matter is when you join an association you do not do it to make a financial donation. You expect something in return. I can honestly say that, considering the price of this investment, you just walked in on a big sale. There are the trade shows, the CRA Insurance program and Ready-to-Rent tags, just to name a few things. On top of that you get all the benefits of the American Rental Association. Check out the Canadian Rental Association and ARA web sites and Facebook pages or contact Nathalie and the staff at the CRA office or the national board of directors and executives for more information. Did you know that the ARA has a staff of almost 50 that are ready, willing and able to help you sort out the many benefits available?
Closer to home you have your local board. These are very dedicated people who are responsible for all the trade shows, meetings, golf tournaments and other social events you get to enjoy. If you really want to benefit, get involved. If you pay your dues just to get great insurance and to attend the trade shows, you are only scratching the surface. Attend a meeting, join a committee and take the next step. Learn of all the association has to offer. You will be surprised at what you are missing. Your involvement is key to the association’s success and growth. Nothing will add spark to a group like new faces and ideas. There are many personal benefits to becoming a volunteer and there is no better way to learn what the CRA/ARA has to offer. You will have the joy of knowing you helped plan and execute one of the many successful events put on by the association.
The rental business is all about helping people and that applies to each other. Your peers and competitors are like Google with legs. Someone in the business or the office of the CRA/ ARA has the answer to your question and will never respond with “Do you mean...?” but with a happy “We can help,” followed by “Do you know...?” The one thing I have learned is that rental people like to share, whether it is information, sub-rents or stories of the rental that went bad. Which is why I think the number one benefit to this association is the networking. To benefit from the networking, you need some involvement, whether you attend shows, meetings, seminars or a local social event. The networking opportunity will be there.
I was asked during the interview for Canadian Rental Service magazine if I thought it was unusual that after only 13 years I had achieved this presidency. I can say without doubt that my involvement with the rental association from starting as a volunteer moving to the local board on to the national board and then the national executive has prepared me for this. I cannot give enough thanks to my predecessors, Tim Ranson, Dave Mintenko, Marc Mandin and those before them, as well as the rental people I have had the pleasure to work with. Also, thanks to Nathalie and her staff as well as the executive and staff of the ARA for all they have taught me about rental and how organizations work.
Timn Ranson referred to 2016 as the year of safety. With the support of our membership this became a very successful campaign which continues to grow today. I would like to mark 2017 as the year of involvement and benefits. To make this campaign as successful as Tim’s, I need your help.
I hope everyone takes up this offer and I will get to meet many of you at the CRA/ARA events. CRS
Hank McInnis is assistant manager at Hewitt Rentals in Dartmouth, N.S. He’s been working in the rental industry for 13 years.
MORE THAN MUSCLE
A look at the all-new
Aby HOWARD J ELMER
2017 Ford Super Duty trucks.
lmost twenty years ago the Super Duty line of Ford trucks was born. Built to tackle the biggest jobs that pickups could handle, the Super Duty gained a following right away.
Today the newest Super Duty introduction is just as important as that original one because the number of jobs for these trucks just keeps on growing. Heading to Colorado to look them over, I was specifically looking for what needs Ford had satisfied with this newest generation of its big trucks. First impression was they’ve covered a lot of new ground.
This F-series Super Duty lineup of trucks is all new for 2017 including the adoption of the same aluminum cab that the F150 got two years ago. That fact alone makes this next generation of Super Duty special. With the engineers adding the all-aluminum body this now means there is only one design for both classes of Ford trucks, and that in turn means that updates and improvements to any and all the cab systems
will now be available to both half-ton and HD trucks in the same year. It also seems appropriate then that this alignment of truck bodies is coming on an all-new chassis as well. Adding strength and reducing weight, this new Super Duty is 24 times stiffer than its predecessor. The fully boxed frame is taller and has up to 10 cross members which include the under-box supports for the factory-installed fifth wheel/gooseneck hitch receiver.
It’s these changes that make the 2017 Super Duty a true second generation of the truck that was first introduced in 1999. That’s how long the F250 thru F450 has been hauling those heavy loads without a major update (despite ever-increasing weight limits).
Not this time though. For 2017 most every
As truck-makers fight it out over load and towing capacity, the battleground is shifting to who can handle those heavy loads better. Ford has taken several measures to improve the Super Duty’s performance in that area, Elmer reports.
nut and bolt is new and with that comes increased power and weight capability. Mind you, we’ve come to expect those increases each time a new truck is brought to dealers. After all, there is a war going on in the truck world. If you’re a little fuzzy on what I’m talking about just think of the nightly propaganda war being waged in TV ads by the manufacturers. My favourite tagline is, “If you have to ask how much something weighs, you probably can’t handle it.” That says it all.
Now comes Ford’s latest shot in this weight war. The new Super Duty is claiming several victories. Its latest top numbers are 32,500-pound towing capacity with an F450 and a maximum
payload of 7,630 pounds. Both these numbers are now being touted as bestin-class. But as every truck guy knows, what you can haul is just as important as being able to brag about your engine. So the second generation of the 6.7-litre Power Stroke turbo-diesel (the most common Super Duty powerplant) has also boosted its horsepower and torque to 440 and 925 foot-pounds respectively. Of course, one of Ford’s strengths is the offer of multiple features, including engines. If the diesel is not in your budget there will be two gasoline options. The base engine is a 6.2-litre V8 that makes 385 horsepower and 430 footpounds of torque. For Super Duty chassis
cab buyers there is also a gas V10 option.
Here in Denver there was a variety of trucks available to drive but I was immediately drawn to the F450 towing the gooseneck trailer with a nice 30,000pound load of landscaping stone. I, too, wanted to experience those “maximum” tow limits in part because I still find it amazing that pickups today are built to haul weights that were considered commercial loads back when I started driving tractor-trailers in the early ‘80s.
The Power Stroke-powered F450 handled the weight and the chassis was noticeably stiffer – even in jackknife 180-degree U-turns the truck does not tilt or squat. Under moderate braking it
retains a level attitude without any hobbyhorsing and much of the driving that day was up and down the foothills here at the start of the Rocky Mountain range. So, while my initial focus was devoted to the weight claims that Ford was making, as the kilometers slowly clicked by another side of the towing experience caught my attention. This new line of Super Duty has more towing help/convenience features than any that have come before it.
It starts with seven cameras placed around the truck, including one in the rooftop brake light array. With this one you can easily see the trailer pin as the truck backs up to the hitch. It even has a magnify button that doubles the image size. Hooking up (bumper or in-bed) is now an easy one-man job. Meanwhile the other cameras offer 180-degree views off the nose or a 360-degree birds-eyeview. With the size of these trucks, working (or backing up) in close quarters is much easier and safer with these multiple eyes at every corner. Ford even offers a camera that can be fitted to the rear of your trailer then hooked into the trucks’
to the adaptive cruise control. It will use the truck’s brakes, engine brake and the trailer brakes (through the trailer brake controller) to hold the pre-set speed of the rig while going downhill – all automatically. Similar to the system that GM uses, this improvement will relieve the white knuckles often caused by being pushed by your load.
The other feature that made itself noticeable was adaptive steering. As the name implies, the steering ratio “adapts.” At slower speeds when the driver is turning pin to pin the travel shortens up by as much as one complete revolution of the wheel, while at highway speeds it gets longer offering a more sensitive on-centre feel. Again, for backing up while towing, this is a great innovation.
How about tire pressure monitoring? Old hat, you say. Yes, but this is tire pressure monitoring of your trailer. Ford offers wireless sensors that can be fixed to the trailer tires to display pressures right in the centre dash display.
If you’re sensing a theme, it’s because clearly there is one. First, you have to
There is a war over towing capacity going on in the truck world.
video display through the electrical connector. This lets you see behind your trailer – an infamous blind spot.
The other aspect of towing that I’m always harping on is stopping. Sure I love the power – love to pull uphill (which this Power Stroke does) – but frankly nothing is as important as stopping without scaring the crap out of yourself! In this Super Duty, Ford has installed an inter-related series of new stopping features meant to keep you cool and your shorts clean.
It starts with the Towhaul feature that uses the transmission to slow the load, as does the engine exhaust brake found on the diesel. The gearshift lever also has a manual gear selector and if the tranny is kicked down using the brake it will hold its gear. But the most significant improvement comes with the addition
build a truck that can handle the weight it’s claiming – Ford has done that. Then you need to give the driver the tools to haul all that weight safely and create systems that reduce the stress that comes with trailering. Sure, you may have the skills that towing demands, but the systems in this truck can only make you better at it. The 2017 Super Duty Ford has accomplished both goals.
The pricing for the 2017’s starts at $39,849 for the base F250, regular cab, gas model, and walks up through the varied cab models and trims to $46,749 for the F350 Crewcab – again, two-wheel drive gas model. Add four-wheel drive and dual wheels on the F350 and you’ll plunk down another $6,000 on average on each model. For pricing with the Power Stroke diesel just add $9,950 to any model you choose. CRS
AT YOUR SERVICE Lessons in lemonade
by Russ Dantu
There I was in the tiny hamlet of Sechelt, on the Sunshine Coast of British Columbia.
Sechelt is a short drive from Gibsons where the Beachcombers TV Series was filmed many years ago. It is surrounded by some of the most beautiful scenery I have seen. Lush, green trees, beautiful gardens, hummingbirds, and of course, the smell and sounds of the Pacific Ocean.
I had just finished an amazing day spent with the family at a beach catching crabs, counting all the purple starfish and playing in the surprisingly warm inlet of Sergeants Bay. The weather was incredibly warm that day and we were heading home to get ready for supper.
As we approached the last turn to our home, I noticed two young kids sitting on the side of the road with a lemonade stand set up. I smiled as it brought back memories of when I was young doing the same thing.
As we drove closer, a young boy stepped into the road and held his hand up asking us to stop. I rolled down the window, “Hello sir! Sure is hot today. Would you be interested in a glass of ice cold, refreshing lemonade?” John couldn’t have been more than 10 years old and his sister, Suzie, at best was 8 (these are not their real names). They were both smiling away and it was impossible to say no even though we were less than half a block from our house and I had other ideas as to what kind of cold beverage I was seeking.
replied, “Well, we’ve been making it all summer. We test it out ourselves, on our friends, and our parents. We keep it on ice in a cooler and that seems to make it taste even better!”
Wow, I was impressed! Two young entrepreneurs who really seemed to care. When I asked them what they were going to do with all the money they made, the answer was quick. “We’re going to donate the proceeds to the local animal shelter.” I smiled and commended them on their lemonade and the fact they were donating the money.
So what can these young entrepreneurs teach us about running a business?
First, what a refreshing experience. In today’s society, we tend to stereotype young people as very poor at providing proper customer service. Here we had two young but very eager kids who knew exactly what good customer service means. Don’t just sell your product because it’s a way to make money, sell it because you believe in it. Are your employees just there to make money or do you spend the time training them so they actually believe in the product they are selling? Do your employees know what your mission, vision and values are and do they work them every day?
Russ Dantu is a 30-year veteran of the rental industry and has been delivering workshops, seminars and keynotes on customer service for over 15 years. For more information, visit russdantu.com or email russ@russdantu.com.
“You know, I think that might just hit the spot!” Both of their eyes lit up. “Great! We have small or large available today. A small glass costs 10 cents and a large costs 25 cents. What would be your pleasure?” I quickly placed our order and told him we’d park on the side of the road and walk back to get the lemonade. “No, sir. Please park there and enjoy the scenery. We’ll bring the drinks to you!”
A few minutes later, John and Suzie came up, smiled and handed us three large glasses of lemonade. John said, “There you go, sir. The finest lemonade in the area. I hope you enjoy!” Now, if you’ve ever visited a kids’ lemonade stand before, you’ll know that it’s usually warm and most of the time, way too sweet. This lemonade was ice cold and so refreshing. I asked, “Wow that was really good! What’s your secret?” John
Secondly, these kids did something different. They brought the lemonade to us so we didn’t have to get out of the vehicle. What do you do differently than your competition that will give you the edge? It doesn’t always have to be expensive or elaborate. Studying our competitors to see what they do well and what they don’t do very well can give us clues as to what we can do to be different. Brainstorming with your employees can lead to some very interesting ideas on how to differentiate yourself from your competition.
Thirdly, give back to your community or local charities. It will make you feel good about doing so and your customers will notice it. The more you are active in your community or with a cause, the more you will be noticed. Do this for the right reasons and it will pay dividends in the end.
Leaving a sweet taste in your customers’ mouths will be refreshing for them too. Do it day in and day out and you will create raving, loyal fans. CRS
at other times and places.
Another new feature are the exhibitor lists published on the CRA website. It is now possible to see just who will be at the show and make your plans accordingly.
ATLANTIC REGIONAL TRADE SHOW
Date: Feb. 18
Time: 10:00 - 4:00
Location: Casino New Brunswick, Moncton, N.B.
Hotel: Hotel Casino N.B.
Banquet:Friday, Feb. 12, 6:00 - 10:00 at Hotel Casino New Brunswick
The Atlantic show will include a Saturday-morning breakfast meeting for members at 8:00 am. Members who sign up for the banquet get breakfast for free!
THE RENTAL SHOW
Date: Feb. 26 - March 1
Time: varies
Location: Orange County Convention Centre, Orlando, Fla. Hotel: Rosen Plaza
Banquet:Sunday, Feb. 26, 7:00 to 10:00 pm at the Cuba Libre Restaurant and Rum Bar
This is the big one. The ARA’s Rental Show welcomes more than 675 exhibitors and includes over 20 educational sessions. This year’s keynote speaker is Jay Leno of Tonight Show fame. Key events for Canadians include the Hospitality Reception (see above), the CRA Annual General Meeting, held 4:00 to 5:00 pm on Monday, Feb. 27 at the Convention Centre, and the Region 10 Reception from 5:00 to 6:30 right after the AGM.
PRAIRIE REGIONAL TRADE SHOW
Date: March 11
Time: 9:00 - 3:00
Location: Edmonton Expo Centre - Hall B, Edmonton, Alta.
Hotel: DoubleTree West Edmonton
Banquet:Saturday, March 11 6:00 to 1:00 am at the DoubleTree hotel
Prairie Show attendees are encouraged to arrive on Friday, March 10, for a social night, details to be determined. This marks the show’s second edition in Edmonton following a well-received debut last year. The Prairie show banquet always enjoys a great turnout for some entertainment and presentation of the legendary Dickie Doo award.
ONTARIO CONFERENCE AND PRODUCT EXPO
Date: March 22
Time:8:00 - 4:00
Location: Holiday Inn Hotel and Conference Centre, Guelph, Ont.
Hotel: Holiday Inn
Banquet: Free lunch for attendees
While education seminars have been eliminated from other CRA trade shows, CRA Ontario has gone the opposite direction and built a one-day program with half the day dedicated entirely to industry information sessions, workshops and panel discussions. Speaker details are to be determined, but the unique conference format will feature seminars in the morning
from 8:00 until noon, followed by tabletop displays through the afternoon. New this year: the Party and Event Wall of Fame area in the product expo will highlight top event suppliers and provide a much-needed showcase for this important sector of our industry.
Drummondville, Que.
Hotel: Grand Times Hotel Drummondville
Banquet: Cocktail reception Tuesday, March 28 5:30 to 7:30 on the show floor Quebexpo moves to a new location in Drummondville to make travel
be handed out at the members-only breakfast on the morning of Wednesday, March 29.
RENTAL SHOW EDUCATION PROGRAM
The ARA Rental Show includes a huge slate of education opportunities for equipment and event rental operators. Here are some that may interest Canadian rental operators.
Rental Town Hall: Party and EventFebruary 26, 8:00 a.m. - 9:45 a.m.
Led by a panel of industry experts, the fast-moving and interactive town hall session gives you a forum to learn about the newest party and event trends, issues and opportunities.
Wired and Dangerous: How Your Customers Have Changed and What to Do About It - February 26, 8:00 a.m. - 9:45 a.m.
Learn ways to more effectively serve today’s picky, fickle, vocal and “all about me” customers. Pick up practical new techniques to support a partnership approach to serving today’s “new normal” customer. Enhance your confidence and competence in building long-term customer loyalty through customer insight, inclusion, mentoring and sur-
Aerial Work Platform Equipment: New Standards and Best PracticesFebruary 26, 8:00 a.m. - 9:45 a.m.
In this session, a panel of industry experts will outline changes to ANSI standards and what they mean to you as a dealer of AWPs.
Protecting Your Organization from Computer Crime - February 26, 10:00 a.m. - 11:45 a.m.
Michael Bazzell, the technical advisor for the USA Network hacker drama “Mr. Robot,” will teach you how to protect your valuable company data from online fraud and computer intrusion.
Unlocking Your Selling AbilityFebruary 26, 10:00 a.m. - 11:45 a.m.
You’ll take away techniques you can use to increase confidence and positive attitude, solve complex problems and ultimately grow your sales results.
12 Things You Can Do to Sell Your Business for Top Dollar - February 26, 10:00 a.m. - 11:45 a.m.
Understand EBITDA and its impact on company value. Understand debt and its
influence on value. Identify short-term strategies to increase value. Examine industry ratios that reveal risk factors that could make your company hard to sell. Uncover things you can be doing now to make your business more attractive and valuable.
Rental Town Hall: Construction/ Industrial - February 26, 10:00 a.m.11:45 a.m.
Join your peers for an informative town hall discussion moderated by a panel of rental industry experts.
Your Ultimate Digital Marketing Plan - Part 1 - February 26, 1:45 p.m. - 3:15 p.m.
In this two-part presentation, you will learn about today’s most powerful online marketing tactics and how they can fit into your marketing strategy.
Leading a Culture of Service Excellence - February 26, 1:45 p.m.3:15 p.m.
Drawing on 20 years of experience with the Walt Disney World, Dennis Snow will highlight specific leadership behaviors that will bring your service strategy to life.
The Elements of Successful Succession - February 26, 1:45 p.m.3:15 p.m.
In this session, you’ll learn about the major components of the planning process and how to develop a road map for you, your business and your family.
Rental Town Hall: General Tool/DIY - February 26, 1:45 p.m. - 3:15 p.m.
A panel of rental experts will share know-how and experience that will help you meet your biggest business challeng es head-on.
Your Ultimate Digital Marketing Plan - Part 2 - February 26, 3:30 p.m.5:00 p.m.
In this two-part presentation, you will learn about today’s most powerful online marketing tactics and how they can fit into your marketing strategy.
Get Switched On! – The Power of Attitude and Activity - February 26, 3:30 p.m. - 5:00 p.m.
The interactive, high-energy “Get Switched On!” experience will challenge you to re-evaluate what is really important, as well as your current vision, game plan, mindset and results. You’ll learn effective strategies to live a life of greater energy and possibility.
8 ft 2 in (2.49 m) x 12 ft 11 in (3.94 m) Compact Footprint
RANGE OF MOTION
This seminar will help you optimize each generation’s strengths to produce a world-class team. CRS THE NEW SX-135 XC™
Genie® SX-135 XC™ boom is a perfect fit for all of your customers’ heavy work with heavy tools applications, such as construction, bridge inspections and maintenance, stadium and sports arena, gas and oil refineries, industrial, telecommunications and large utility work. LEARN MORE AT GENIELIFT.COM/XC
Help your landscaping clients prosper with these rental-ready lawn care products.
PRODUCT SHOWCASE
EASY DEPTH ADJUSTMENT
8 brownproducts.com
The Brown/Trenchmaster R450 Bed Redefiner saves landscapers time and money. This light manoeuvrable unit makes easy work of maintaining beds. This versatile Honda-powered redefining Edger can also be adapted to install dog fencing and edge sidewalks. The depth can be easily set by adjusting the front wheel to a depth of six inches. With the multi-pronged reel, it will pulverize the soil, blending it into the bed.
MILWAUKEE ENTERS THE MARKET
8 milwaukeetool.com
Milwaukee Tool has made a strong introduction into the outdoor power equipment industry with three core landscape maintenance tools:
the M18 Fuel String Trimmer, M18 Fuel Blower, and M18 Fuel Hedge Trimmer. These new tools are fully compatible with more than 125 solutions on the M18 battery system. The string trimmer has the power to clear thick brush, reaches full throttle in under one second, and provides up to an hour of run-time per charge. The motor is positioned in the rear of the trimmer to provide the best combination of power, balance, and manoeuverability. The blower has the power to clear from 15 feet and provides long, max CFM run-time. The Powerstate brushless motor and Redlithium High Demand 9.0 battery provide and excellent combination of power and run-time. The increased power can clear leaves, jobsite debris, and clippings in a single pass and from a further distance, increasing productivity. The hedge trimmer has the power to cut ¾-inch branches, cuts up to 30 per cent faster and provides up to two hours of run-time per charge. The handle placement and weight distribution provide a good combination of balance and control. The 24-inch blade trims more material in a single pass, increasing reach and productivity, while the blade tip guard prevents damage to the property and the blades.
LIMITED MAINTENANCE
8 barretomfg.com
Barreto offers a full line of wheeled and track trenchers along with reliable hydraulicdriven tillers. The 912 Mini Heavy Duty trencher, which is available in 12-,18- and 24-inch trenching depths is powered by a nine horsepower Honda motor. This fully hydraulicdriven operator-friendly unit requires limited maintenance at a reasonable cost.
FOR THE BIG JOBS
8 stihl.ca
The Stihl BR 700 is a suitable backpack blower for landscapers, municipal workers and stadium cleanup crews who would benefit from the extra power of the BR 700 to effectively gather up leaves, clippings and litter. It is equipped with the advanced Stihl 4-Mix engine to provide lower fuel consumption
and reduced emissions. The ergonomic design of the BR 700 provides improved user comfort with a new tool-less adjustable-length blower tube and handle. The switch position on the control handle is conveniently always in the “on” position for a quick and simple start. The features of the BR 700 make it the premium choice for urban and rural areas that require heavyduty cleanup.
IMPROVED WARRANTY
8 gcduke.com
The Bob-Cat CRZ offers higher quality commercial-grade features and components than other brands in the same price range. With deck sizes of 48, 52 and 61 inches, it gives the rental customer multiple choices. Bob-Cat mowers are backed by the Pro-Cat Commercial Warranty of six years or 2,750 hours. In addition to the free extended warranty, Bob-Cat offers a lifetime warranty on its deck and frame.
EASY TO MANOEUVRE
8 brouwerturf.com
The BTR 30 walk-behind turf roller from Brouwer is a gentle giant you can trust to start newly laid turf off healthy and strong. Available with a traction or smooth drum with formed edges to prevent turf damage, it comes standard with two plugs for easy draining or filling with water and a standard 3/16-inch heavy duty drum. A 5.5 horsepower Honda engine coupled with a hydrostatic drive and
fingertip controls allow easy manoeuverability even in the tightest areas. The total width is only 36 inches. It is also available with a power unit protection package providing a single lifting point. The heavy duty built BTR 30 roller comes with a foldable handle for easy
transport and storage: a must for landscapers, contractors and rentals. For those who use manual rollers, the weight being applied is limited to what can be safely manoeuvered by a person. Most manually pulled rollers weigh between 150 to 300 pounds when filled, with the weight being distributed across the width of the roller. However, the forces exerted by the feet of the labourers to propel and manoeuver the manual roller are far greater. These dynamic
forces often damage the fresh turf or the grade of the soil below. Brouwer rollers weigh approximately 500 pounds empty and close to 1,000 pounds when full, making them more effective in varying conditions.
MAXIMUM POWER
8 scag.com
The gas- or diesel-powered Turf Tiger from Scag is built for high power and durability. With ground speeds up to 12 miles per hour, the Turf
Renovation for Rent
PL1800 Series Aerator
• 18” aerator
• Ideal for smaller properties
• 4 reciprocating cam tines
• Cores up to 2.75” deep
• No add-on weights
18” Hydro-Drive Sod Cutter
• Set and Forget™ blade depth adjustment
• New superstructure frame - 50 additional pounds of steel!
• New operator controls, cut system and drive system!
• Reverse speed
• Rear swivel caster for curved work
Tiger can cover large areas in a short period of time. The simple, trouble-free shaftdrive cutter deck means a minimum of maintenance is required. The doubletube steel main frame gives the mower added strength and durability. Folding ROPs, replaceable front caster extensions and large reliable spindles makes this unit special. Scag Mowers make a large range of commercial mowers to fit any mowing market.
TIGHT BLADE PLACEMENT
8 gcduke.com
The Classen HTS-20H Pro Hydro-Drive self-propelled overseeder makes seeding easier. It includes both forward and reverse drive by single-hand control. With a unique floating 40-pound seed box and 26 slicing blades spaced 1.5 inches apart, the HTS-20H features the industry’s tightest blade placement providing carpetlike coverage. The Honda motor delivers extra power at any one of the 10 different depth positions. The folding handle makes storage and transportation simple and easy.
NO CABLES
8 littlewonder.com
The Little Wonder Hydro Drive brush cutter navigates through heavy brush and overgrown vegetation up to two inches with ease with no cables, just solid rod linkage to the transmission, parking brake and cutter blade clutch. The easy-to-use hydraulic lift and lowering lever makes going over obstacles easy. Also, the easyto-understand operator panel makes renting this – and all models – very easy for the rental store. This bush cutter is backed by a two-year rental store warranty.
REVOLUTIONARY CHAIN TENSIONING
8 gcduke.com
The Ryan ZTS stand-on aerator grips the terrain and is capable of aerating 2 1/4 acres per hour with a ground speed up to seven miles per hour. This Ryan Aerator has a shock-absorbing platform, rapid lift and lower finger tip controls with a range of two- to five-inch aeration depth settings. This well designed unit comes with a revolutionary chain-tensioning system and additional weight on the front to safely climb hills. This state-of-the art unit is already the choice of grounds maintenance professionals due to its reliability and superior construction for years of reliable, safe operation. The Ryan unit is also available from Classen Turf.
GREAT ON WET GRASS
8 ybravo.com
The Y-Bravo 25-inch BBC commercial lawnmower is powered by either a Honda or Kawasaki motor. This mower comes with a two-speed heavy duty transmission and a Hi-Vac rear bagging system with a no-cost mulching plug. The gusseted handles, interchangeable front and rear tires, extra strong front axel and replaceable deck skirt with few replacement parts required makes for years of successful commercial use. In wet grass this unit will excel due to the velocity of the blades and extra large grass bag.
SPREAD THE TOUGH STUFF
8 gcduke.com
This poly dual-variable-speed electric v-box spreader has a direct drive gear box to operate the bottom auger powered by 1/2-horsepower motor along with a 1/3-horsepower motor operating the rear spinner. The PDE spreader family comes
BARRETO WORKS FOR
a ribbed poly hopper and a stainless steel spinner frame. The operator is able to spread wet sand, salt and pea gravel. Sno-Way also produces a full line of commercial truck plows with down pressure and a wireless remote.
SUPPORTS MULTIPLE ATTACHMENTS
8 laning.ca
The Turf Teq Model 1305PR1 power rake is the perfect tool for all types of seedbed preparation and turf renovation. The Power Rake has a 36-inch-wide drum with welded teeth and is designed to dig and scuff up the soil. It can be angled left or right from the operator position. The unit features a 13 horsepower Honda engine, fully hydrostatic forward/reverse transmission, a differential lock and multi-use attachment interchangeability. The power rake tractor can also be used to operate a power edger, power broom, brush cutter or plow for all-season use.
FITS INTO THE BACKYARD
8 domax.ca
Domax Construction Equipment has introduced a new muck truck. The H-Max features a Honda GXV 160 5.5 horsepower engine and is capable of carrying 1,000 pounds in its powder-coated box. The width of this unit is
30 inches, which will enable backyard access through most fence doors. The transmission is a heavy-duty peerless transaxle capable of speeds up to 3.5 miles per hour. This unit is an excellent addition to any rental fleet and is geared towards the professional contractor.
ALWAYS READY TO GO 8 probarrow.com
ProBarrow is a professionalgrade electric-powered wheelbarrow that was designed, built and tested here in Canada. The company was launched in January 2016 after the patent-pending milestone. They have been on the market for one year and have a solid rental and consumer customer base. New for 2017, ProBarrow has added a line of
attachments and accessories to make the product even more versatile. The additions include a large flat deck, a high volume mega drum, exchangeable battery packs, flat free tires and they are currently developing other value-added attachments. ProBarrow was created to fill a void in the market for a product that is easy to operate and capable of navigating today’s smaller and less accessible work sites. It was developed by contractors and tested by landscape professionals in real work scenarios. This process has resulted in a unique material handling device with the power of a machine yet the nimbleness and safe manoeuvrability of a manual wheelbarrow. It was designed
LAWN CARE SHOWCASE
as an electric machine from the ground up. The company understood the many benefits of electric power for both the environment and functionality. Electric power means always on, ready to work without the interruption of starting a noisy distracting gas engine. The electronic drivetrain also allows for unmatched control and intuitive use.
MEANS BUSINESS
8 deere.ca
The 1600 Series II Turbo widearea mower from John Deere means business. With sweeping deck coverage, an innovative baffling system that virtually eliminates clumping and wings that follow ground contour, the 1600 delivers a consistent quality cut. And thanks to an on-demand full-time rear wheel drive and an advanced top-draw cooling system, it can keep at it acre after acre. The 1600 Series II is powered by a liquid-cooled, turbocharged, four-cylinder, diesel engine. Reliable operation and maximum productivity is guaranteed with the 1600 Series II Wide Area Mower hydrostatic transmission. An innovative, exclusive air-intake system draws clean air from the top of the machine instead of the rear, helping to keep the radiator clear and the engine from overheating. The 1600 Series II is equipped with a 62-inch center deck and two 42-inch wings.
FEATURES FOR PROS
8 turfexproducts.com
TurfEx has introduced the TT5000 Spread-N-Spray, with
advanced features to increase the efficiency, productivity and profitability of lawn care professionals. The new unit boasts a new standard height-adjustable boom kit that maximizes spray width while minimizing waste. The TT5000 is driven by a sevenhorsepower Subaru EX210 engine with electric start and a 0.95-gallon fuel tank. Its heavyduty Peerless transmission has two forward gears, neutral and reverse, with a top operating speed of five miles per hour. A hand-operated transmission disc brake and foot-controlled sulky band brake allow smooth, confident operation of the unit, and the machine’s low center of gravity further increases the safety of the TT5000. An integrated 17-gallon tank system has a single rapid-fill port for easy filling, and a balanced design for enhanced stability. To
apply the liquid, the TT5000 includes a front-mounted 84-inch stainless steel boom, which can spray between six and 12 feet wide for general spraying, or three feet wide for trim. The boom wings can be folded for travelling through fence gates and other confined areas, and they include springactivated tripping mechanisms to help prevent damage if the boom strikes an obstacle. A professional-duty spray wand with 10-foot hose also comes standard. The unit’s electric pump can be turned on while the engine isn’t running, allowing the operator to spot spray using only battery power.
Installs
Installs
L Cleats 18ga
Cleats T 16ga L Cleats 16ga
Cleats
KEEP ON PUSHIN’
Proper care keeps your snow pusher fleet profitable.
Spring is just around the corner, but your landscaping customers are probably still busy with their snow-removal contracts. Time to make sure your snow-pusher products are performing their best. Although most pushers require minimal maintenance, they’ll need some attention to be most effective in your rental fleet.
by RANDY STRAIT
The pusher could probably use some cleaning, especially if it’s been sitting outside. Common wear-and-tear items might need replacing. But completing routine maintenance should keep that servicing downtime to a minimum.
REPELLING RUST
Make sure the pusher is clean and corrosion-free. Always take time to look at the key components on each pusher. For example, if an operator has a pusher that features moving and forgiving parts, he or she should apply a standard penetrant to pivot points, springs and joints. The same is true for edges, fasteners, and nuts and bolts to prevent rusting.
After cleaning the pusher, a detailed inspection can alert the operator to any issues. Again, because each type of pusher is built differently, tailor the inspection to suit the equipment. For more information, always consult the manfacturer’s website for online resources such as instructional videos and manuals.
EYES OPEN FOR WEAR AND TEAR
Properly maintaining the pusher defends it against premature wear and diminished performance. Fortunately, pushers are fairly easy to care for and service. If a contractor needs a repair or part replacement, most of the maintenance is relatively quick and easy to complete. In fact, most technicians can service the pusher in fewer than 30 minutes.
Every pusher features either a rubber or steel cutting edge that needs inspecting and, if necessary, replacing. Rubber edges tend to
have an 80 per cent shorter service life than that of steel, thus requiring more frequent maintenance and replacement. Regardless of the type of edge, replacement does come at a cost. The size of the edge and the time required for replacement can quickly increase servicing costs. Pushers that feature sectional moldboard designs minimize time and expense by allowing technicians to replace shorter, individual segments as needed.
These sectional designs typically feature 32-inch independent moldboard pieces, each mounted on the pusher’s mainframe with a mounting block. These blocks — a critical safety component — withstand a lot of pressure and impact with little damage and can last more than five years. Give the blocks a quick inspection and, if they show cracks or damage, replace them to ensure safe and proper operation. Also, ensure bolts are tight and the blocks are firmly secured to the pusher.
Inspect wear shoes prior to the start of the season and replace if severely worn. Wear can occur quickly and unevenly with standard hitch designs. Understandably, timing is critical when it’s 3 a.m. and a lot needs clearing, which means operators might not take time for the necessary adjustments. Drop-and-go hitches address that issue by self-adjusting to the pavement, ensuring even wear on both shoes for longer life and fewer replacements. These designs allow the shoes to float rather than drag during operation, further extending life. Regardless of the type of hitch, a quick check ensures the wear shoes are in proper working order.
After checking the major components, there are still several smaller parts that impact the overall performance of the pusher. Constant movement of the centre and outer springs can lead to breaks or stress points. Carefully inspect those areas and replace the spring if any part of it or the pin is broken or appears weakened due to corrosion. Finally, check that all cotter pins, nuts and bolts are intact, and tighten any that may be loose.
Read the owner’s manual for specific maintenance on individual makes and models of pushers to ensure a thorough inspection. In addition, a pre-season inspection is a great opportunity to take inventory and order any parts that mechanics might need for the upcoming season.
KEEP CHECKING
Carrying routine maintenance practices through the winter benefits the contractor in several ways. Besides protecting the investment and increasing the longevity of the pusher, preventative main-
tenance throughout the year is among the best ways to reduce off-season work.
Just as snow is unpredictable, maintenance intervals need to be flexible to accommodate each event and season. For example, standard guidelines may specify that some parts need monthly replacing. However, if the month has been unusually brutal with day after day of consecutive use, this interval may shorten considerably.
While simple maintenance will go a long way in extending the life of a pusher, proper operation also has a significant impact. Never shake the pusher or hit it on the pavement to remove snow. That violent jarring can add stress to joints and components, especially in frigid weather.
Also, remember that a sectional pusher doesn’t operate the same as a bulldozer when stacking snow. Proper stacking requires the carrier to lift the pusher as the machine engages the snow pile. If the pusher is not lifted at the same rate of advance, the operator will notice each
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section being forced back toward the frame in rapid succession. This causes premature wear on the blocks and moldboard that can lead to significant damage. Pushers can stack snow endlessly but operators must use them properly to avoid maintenance downtime.
Lastly, proper positioning greatly affects the pusher’s longevity, so avoid too much forward or down pressure. Mentioned earlier, certain manufacturers offer special drop-and-go hitches to aid in positioning. They help take the guesswork out by automatically adjusting to the pavement grade.
Completing preventative maintenance reduces the risk of downtime while extending the life of the pusher. Best yet, that maintenance might only cost as little as $5 for a can of penetrant and an hour to thoroughly look over the machine. CRS
Randy Strait is president of Arctic Snow and Ice Products. This article originally appeared in Turf & Recreation magazine.
New aerial safety standards
by Jeff Thorne
Major changes are on the way to national standards.
Change is a common term used in health and safety, and some changes that come along are way overdue. The CSA Group, formerly known as the Canadian Standards Association, are making changes to the two standards that apply to elevated or aerial work platforms, namely CSA 354.4-02 – Self Propelled Boom-Supported Elevating Work platforms and CSA 354.2-01 – Self Propelled Elevated Work Platforms. Changes are anticipated for early to mid 2017.
First, the equipment terminology is changing from aerial work platform, or elevated work platform, to mobile elevating work platforms (MEWP’s). We love our acronyms in safety!
Equipment will now be categorized as Group A or B and have types 1, 2, or 3. Group A machines are machines that have platforms over the chassis (such as a scissor lift), while Group B machines have a platform that has the ability to move outside of the chassis (telescopic, articulating booms).
There are also anticipated platform design changes. The operator will no longer be able to activate travel controls simultaneously with any other controls and platform-weight sensing will be incorporated into the equipment. Platformweight sensing will require an onboard system that continually compares weight on the platform against a manufacturer-set limit and the system will disable functions if the limit is exceeded.
Safe use planning requires that an employer develop a program specific to the use of the platform. The overall goal is designed to assess, evaluate and mitigate risk prior to equipment operation.
Details to consider within the program beyond the assessment and control of hazards includes the proper selection of equipment; evaluation of the site’s accessibility and surface conditions to ensure the weight of the equipment can be supported; the performance of maintenance and inspections as recommended by the manufacturer; and ensuring that oper-
ators are trained and familiar with the type of equipment. Training certificates will most likely require the group and type to be listed.
Additional plan details focus on overall site safety. It will require trained supervisors to be knowledgeable about the equipment, monitor the performance of the work and ensure operator compliance. The program must indicate how unauthorized users are prevented from using the equipment and how overall pedestrian safety is considered when overhead work is taking place.
Occupant training is a major addition to the standard. Occupants must have a basic level of knowledge regarding safe operation of the equipment, especially in the event that something happens to the operator. Basic knowledge requirements focus on the use of fall protection, manufacturer’s warnings, safe use and stability of the equipment, site safety and emergency control use. An occupant other than the operator must be aware of how to lower the equipment in an emergency.
Maintenance and repair personnel training will now be a requirement under the new standard. This has not been a requirement in Canada, but has been under the ANSI standard for quite some time. Employers will have a responsibility to ensure that anyone performing maintenance or repair of the equipment is trained to maintain the equipment in accordance with manufacturer recommendations and the standard.
There is an aspect of the standard that will affect the rental of such equipment. It will be the responsibility of the owner of the equipment to ensure that the parties responsible for inspections and maintenance are determined prior to rental.
All of these changes are geared towards making sure the selection, use, and maintenance of MEWP’s are incorporated into your health and safety program and operators and occupants are well trained to perform safely and efficiently. CRS
The G-Series has great pushing power, but that’s nothing compared to how much pull it’s got. A trusted brand with productivity and reliability will keep customers lining up. And with easy-access maintenance points, in-cab boom lock, and nohassle footwell cleanout, getting them ready for the next rental will be no problem either. Whether you choose radial- or vertical-lift models, the G-Series won’t sit long in your shop or on your lot. Buy it. Rent it. Sell it. Count your cash. Repeat.
