December 2009, Vol. 33, No. 9
People powered EDITORIAL
In his farewell message on page 30, Chris Skalkos makes the point that, although this business is about tools and equipment, it is also about people. This is a fact that we forget at our peril.
Rental
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It would be tough to find a business owner in any industry who doesn’t believe that customers are important. They certainly are, but your staff members are important as well. You can’t do everything yourself. Strong employees are the key to moving your business forward.
One of the best ways to find and keep strong staff members is to build a culture of gratitude. Are your employees grateful? I’m not referring to the fearful “You had better be grateful to have a job in this economy” way, but to the “Wow! I am so glad I work here!” way. I hate to say it, but way too few companies actively encourage this sort of mindset.
According to a recent Gallup poll, about 65 per cent of people say they don’t feel appreciated at work. Some people just have a bad attitude, but when the numbers start to get that high, it’s probably time for a shift in culture.
Some of those respondents are probably feeling underappreciated in terms of pay. However, survey after survey after survey has shown us that things like job satisfaction and feeling appreciated tend to outrank compensation.
That’s not to say you can start cutting back on wages and substituting heartfelt notes in your employees’ pay packets. Let me know how it goes if you do, but
NEXT ISSUE:
please be aware that I am not covering your medical bills.
However, there is one really simple thing you can do that will start your business toward an attitude of gratitude.
Say thanks. This is so simple that we tend to forget it, but we really shouldn’t. Gratitude encourages repeat performances, and encourages those who see it to try harder.
Don’t wait for exceptional performance to hand out accolades. Start thanking people every time they do their job well, and exceptional performance will come on its own.
Here’s an idea: Take 15 minutes today and write a letter to your staff. Tell them how much you appreciate what they do to help you and your business. Be as flowery and over-thetop as you can. Don’t worry. You don’t have to actually send it. The main idea is to remind yourself of what your employees can do when they’ve got the proper motivation.
Here’s another idea that you should find the time to try. Take at least 15 minutes and write a letter to yourself about the rental business. Concentrate on the positive aspects of our industry, and you’ve got an instant pick-me-up that you can carry in your back pocket for those days when your passion for what you do starts to flag.
We need to take the time to motivate our staff. But too many of us forget that motivation starts at the very top. Encourage the attitude of gratitude in yourself, and the rest will follow. ■
- Editor, Mike Davey
Watch for the inside scoop on the Canadian Rental Mart in the next issue of Canadian Rental Service magazine. It is an information packed issue, with articles on how to get the most out of your trade show experience, exhibitor info, and much more! Also included is a special preview of some of the latest and greatest in new products and services that will be displayed on the show floor.
Cover: Andrew Paquette of Bravo Location Rentals is adept at juggling priorities and projects, and anything else he finds. Paquette is the incoming president of the Canadian Rental Association (CRA).
Year of service
By Carroll McCormick
Let’s communicate more, says the incoming CRA president
Aborn entrepreneur and people person, Andrew Paquette didn’t miss a beat when technology came calling with new ways to stay connected to others. The website for his company, Bravo Location Rentals Inc., attests to that: One part online shopping centre for whatever the heart desires for a gathering, one part peek-a-boo into parties that Bravo is setting up and also one part commentary and advice column, Paquette believes that what works for his company can also work for the Canadian Rental Association (CRA) and its members.
Paquette will become the new CRA president at the annual general meeting in February being held in Orlando, Fla., and he has communication on his mind. “Our members lack time. Let’s make dealing with CRA as efficient as possible. Getting more services from CRA; for example, reserving for events, ordering clothing, supplies and documents on the web, will be a good step toward that.”
Though not addicted to technology (he can eat an entire half-portion of pasta without even glancing at his BlackBerry) Paquette wants to bring CRA’s members closer together, have them share news of local events, government policies, business opportunities, laws and whatever else can help them. Possible ways to do this include text-messaging, using Twitter and sending e-mails to members who fall between the info-cracks.
“I also want CRA vendors to be more visible to potential clients. For example, we contacted the organizing committee of the Olympics and told them if they have requirements for tools, equipment, etc., that there are CRA members in Vancouver, and we encouraged the Olympic committee to contact them for their rental needs,” Paquette says.
Paquette wants to hear about the
Bravo clients can discuss their needs with sales staff in the company’s airy showroom.
PROFILE
existence of non-members as well. After all they are all potential CRA members themselves. “More members will allow us to develop new membership benefits, including education opportunities, such as learning seminars.” After all, he adds, “We are in the membership services business, creating networking opportunities, putting CRA in touch with vendors, manufacturers and distributors.”
Sound background
It is hard to argue with success: A lifelong Montreal resident, Paquette launched his first business in high school as a deejay. He later founded Action Audio, a sound reinforcement and staging company and accumulated seven years of business experience by the time he finished his Bachelor of Arts in economics at Concordia University in 1982.
In 1984 he joined his father, one of the founders of the construction equipment and rental leasing chain LouTec. Not long afterward, however, he followed his heart back to the event industry and founded Bravo.
The range of supplies on display in the company showroom runs from A to Z. There is stemware of all description and silver-plated sugar bowls, creamers, cake platters, trays and candlestick holders. Carpet samplers, vases and street lamps stand across from cutlery galore, mixers, waffle makers, serving dishes and coffee makers. Tents that fold like huge umbrellas shade swatches of fabric and heavy-duty hardware, including a Blodgett oven, Anvil deep fryer, Garland stove and an insulated box for shipping hot food on airplanes, if you wish. And this is just the tip of the iceberg, of which he probably has three copies for
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Bravo Location Rentals owner Andrew Paquette mixes fun with a sharp business sense.
PROFILE
rent. Out back of the showroom and in warehouses scattered around town are enough supplies to kit out parties – indoors, outdoors, rain or shine –for thousands.
As well as his term as CRA vicepresident, Paquette has had other association responsibilities. In 1999 the American Rental Association (ARA) invited him to develop a multidisciplined, national educational certification program for the party and event industry. He is an elected Canadian director of ARA and was appointed a 2008/2009 member of ARA’s executive committee.
Cross-border shopping
Perhaps this cross-border activity explains why Paquette is passionate about the cross-border pollination of ideas and activities. He wants to bring American and Canadian vendors together for workshops and conferences. He also wants to see a concerted effort to market to the border states and tell CRA members about border-state events. He’d even like to share events between the border states and provinces. “Let’s capitalize on opportunities for more co-operation and synergy with our members in the U.S.,” Paquette declares.
He also wants more webinars – seminars hosted on the Internet.
“Webinars are an effective way to learn new information. They are hosted by ARA and are available to CRA members. “Those who participated in the last one well appreciated what they learned, but I would like to see a much higher level of participation. This goes back to the need to share information,” Paquette says.
He also wants CRA members to spread the word about local shows, which likely fly under the radar of members elsewhere in the country. “We need to invite more people to the events and trade shows. If we invite everyone across Canada to a show in, say, British Columbia, someone might take time off from their vacation to attend.”
Paquette believes CRA has many successes to be proud of and on which it can continue to build; for example, RentTech and NextGen seminars, the
Event rental is as much about transforming a location as it is about removing customer worry. This is an area where Bravo Location
latter of which deals with the issues of working with family members. “Ongoing in the presidential mandate is developing more such seminars,” he says.
Another CRA coup is the Protected Self-Insurance Program. This private pool of member money for insurance, says Paquette, “has let us provide consistent member coverage because an actuary can come up with a better assessment of risk with a large pool of members. It was a pleasure, as vice-president, to see this process come to fruition and see these benefits to our members.”
Among Paquette’s goals as CRA president are making the newsletters better and providing more tools to independent vendors who, Paquette notes, have done well in this recession. He’d also like to disseminate knowledge
of legislative issues and infrastructure projects that could put money in vendors’ pockets. Overall, Paquette would like to get members excited and active. “I have come to a place in my life where I think I should give something back. It is a pleasure to get tough questions from an entry-level person. I have lots to tell him. It is a rewarding business to be in and I have made countless friends,” Paquette says.
As for what to expect at the ARA Rental show in Orlando, Paquette counsels, “A whole lot of partying, drinking and carrying on. And while we are there we will attend some educational seminars and spend lots of money on the show floor in Canadian dollars that are almost at par with the US dollar. It should be great.” ■
Rentals excels.
Among its 22 local competitors, Bravo has the biggest showroom. The décor is changed every month.
Clearing the air
By Dennis Von Ruden, President, General Equipment Company
Understanding your portable ventilation equipment to help meet customer needs
Let’s face it, portable ventilation blowers have a single purpose – to move air. So, even though they can be critically important to jobsite safety, they are probably not the most glamorous equipment in your rental centre’s inventory. But, while the concept of confined space ventilation may seem extremely simple, the typical application for a portable blower can require a considerable amount of thought and experience – typically more than that of a generator or pump rental. A large percentage of dealers fail to recognize this aspect of the ventilation equation, however, and unknowingly place their customers at risk.
For most customers, rental centres are more than a place to find proper equipment – they’re a source of knowledge, information and practical experience on how to get their job done right. Unfortunately, it’s far too common for dealers to have less than desirable expertise when it comes to portable ventilation blowers.
The presumption is that all ventilation blowers move air, so they are basically the same. At least they all look similar, right? Well, not really. The quiet truth is that there are a number of different designs and configurations of blowers on the market, some with specific features intended for specialized applications. There is no one-sizefits-all solution to confined space ventilation, especially when it comes to allowing the customer to carry it out safely while minimizing liability exposure. Therefore, the proactive rental centre operator needs to become better educated on the fundamentals of confined space ventilation.
Decisions, decisions
Rental dealers inventory equipment based upon customer demand, both
actual and perceived. When customers started showing up 15 years ago asking about ventilation blowers, the natural response was to add inventory to meet this new demand. Since the concept was new and experience was nonexistent, blowers were often perceived as “just a commodity.” Many rental centre operators used no rhyme or reason when adding them to their inventory. In fact, many purchased a blower just to have one on hand, and the only thing they really knew about the unit was where to find it on the shelf.
Often, the purchase was based on price alone, or sometimes they chose to buy from their favourite sales representative (who may or may not have been experienced and knowledgeable about the product). That was then, but today is much different. The confined space ventilation market has matured and purchasing decisions have become more sophisticated. Or have they?
Most stores already carry a number of ventilation blowers in inventory. But does that inventory meet customer needs? Do rental operators know what their customers’ needs are? Do the customers even know? These questions require a serious understanding of
confined space ventilation. Of course, it’s probably not the most important thing on your mind. After all, more than 99 per cent of the time an incorrect ventilation procedure is used, nobody gets hurt.
So, what’s the worst that can happen by not stocking or renting the right blower for the specific job application? Efficiency, profitability and satisfaction (not to mention return on investment) can all suffer when customers don’t get the proper knowledge, training or equipment. But if that isn’t enough to persuade you, consider that approximately 100 people still die unnecessarily each year due to ignorance of confined space ventilation issues.
The majority of these tragedies can be prevented by simple education and the use of proper equipment. So, what needs to be done when renting confined space ventilation blowers? The first step is to have a working knowledge of confined space ventilation fundamentals and procedures to help educate customers. If your personnel are not confident in their knowledge level, they should ask the blower manufacturer for help or contact their local safety providers. Even the Occupational Safety and Health Administration (OSHA) can be of assistance.
Blowers may not be glamorous, but proper air movement can be key to the success of your customers’ projects.
BLOWERS
The second step is to use this working knowledge to clearly understand your customer’s needs – even when he might not know his own needs. Not every customer has a clear idea of what he wants to do or how it will get accomplished, so rental centre personnel must ask the tough, but necessary, questions. These questions may help prevent an injury or save a life. Isn’t that alone worth the extra effort? Finally, the third step is the proper assessment to supply the right solutions to meet customer needs.
Where do you work?
When a customer is looking to rent a portable ventilation blower, the first and absolutely most important questions to ask are about the location at which it will be used. Is it hazardous or non-hazardous? Does anyone know? Does the customer know the difference? Hazardous locations are clearly defined by the Canadian Electric Code (CEC), and these sites contain flammable gases or combustible materials in the air. Gasoline tanks and utility gas plants are somewhat obvious hazardous locations, but you may not realize that grain elevators, chemical plants and sawmills also pose a threat. It’s important to discuss the hazardous location concern because if the wrong equipment is used at these sites, deadly explosions can result.
What’s so special about hazardous location-type blowers? To help prevent accidents, manufacturers build hazardous location ventilation blowers with aluminum or special plastic housings, which will not spark when contacted. They also incorporate an “explosion-proof” electric motor. While the name seems to suggest the blower is not capable of setting off an explosion in a hazardous atmosphere, that isn’t the case. An explosion-proof motor can still allow an internal explosion to occur. However, if an internal explosion does occur, the structural integrity of the motor will hold up, and the unit won’t burst into shrapnel – a very important fact for rental
BLOWERS
centre employees to know.
Furthermore, these blowers feature spark-proof housings and special wiring. They also use black, statically conductive ducts, rather than the standard yellow or orange ones, to reduce the chance of a spark from static electricity discharge. Although hazardous location blowers aren’t common within the rental industry, the centres that serve niche markets, such as ship repair or oil storage, must be prepared for customers with these needs.
The powers that be Blowers are available with several different power sources to best cover the variations of jobsites – AC electric motors, DC electric motors, gasoline engines and diesel engines. However, AC- and gasoline-powered units make up the majority of rentals, as DC- and diesel-powered blowers mainly serve niche markets, such as utility work.
On jobsites with a readily available 115 VAC electric power source, blowers
with AC electric motors often make the most sense. Because of carbon monoxide concerns, units powered by gasoline engines are typically reserved for outside applications when no electric power source is available.
Doing
the math
The next important factor in selecting a portable ventilation blower is the size of the confined space. The volume of the workspace, combined with air-recirculation regulations, will determine the size and number of blowers needed. Since regulations vary, rental centre operators should check their provincial laws to see how many times the air in a confined space must be circulated per hour.
Take, for example, a confined workspace with a volume of 110 cubic metres. This volume must then be multiplied by the hourly recirculation rate. If the law requires a minimum of six times per hour, the location needs 660 cubic metres of air to be moved each
You can add value by knowing the confined space ventilation regulations, and by educating your staff on the differences between hazardous and non-hazardous jobsites.
hour. To convert hours into minutes, divide 660 by 60, which equals 11 cubic metres per minute. Now, convert to English units to come up with 388 cubic feet per minute (CFM). Therefore, to meet regulations, a blower with at least a 388 CFM rating must be used, or a combination of blowers can be set up to equal 388 CFM.
Intelligent design
Blower design plays an integral role in reaching the required CFM. Although these machines appear to be very simple, their axial and radial configurations closely mirror the technology of jet engines.
Up to 2,000 CFM, radial configurations offer unsurpassed durability and performance for the physical size of the product. Additionally, if an electrical outlet is not available, radial type blowers are the only available choice, as the axial configuration does not easily accommodate mounting an engine. However, with the enhanced
thrust that axial flow configurations provide, they are an obvious answer for moving large volumes of air –generally above 2,000 CFM.
Air flow also depends heavily on the duct. Due to friction, ducts that are longer than 7.6 metres exponentially decrease the air flow that can be delivered to a confined space, and bends in the duct – especially those with an angle of more than 90 degrees – also reduce the effectiveness of a blower.
Little things matter
Though we’ve discussed some of the most important considerations to take into account, the construction of a ventilation blower might also help determine the suitability for a specific job. Plastic units obviously weigh less than metal alternatives, but can have greater difficulty withstanding the abuse found in the equipment rental industry. Plastic also cracks more easily when operated at low ambient temperatures. On the other hand, metal
units have a long and demonstrated history of withstanding abuse (a big plus in the rental industry), but if the paint finish is not properly maintained, rusting and an overall degradation of appearance will occur.
While selecting a blower to rent to your customers isn’t rocket science, it does require some careful consideration of the jobsite conditions and applicable safety regulations. Don’t take the ventilation process –or your next blower purchase – for granted. Add some real value by getting to know the confined space ventilation regulations and how they can directly affect both you and your customers. Educate personnel on the differences between a hazardous and non-hazardous jobsite. Getting them comfortable with the entire ventilation process will increase their confidence to ask the tough questions – questions that will ultimately provide the most productive and safest solutions for your customers. ■
CLAESSEN PUMPS PRESENTS A NEW INNOVATIVE WAY TO MEET YOUR PUMPING APPLICATIONS
• Increased durability and simplified service gives submersible pumps with longer life.
Quantifying results
By Matt Roskie COMPACTION
Intelligent Compaction offers new views of the process
Sakai’s Compaction Information System (CIS) is an innovative technology that is proving to be a comprehensive compaction measuring tool for contractors.
Intelligent Compaction (IC) is the compaction of soils, aggregate bases and HMA pavement materials using vibratory rollers equipped with a digital measurement system and a global positioning system (GPS) for mapping. This is an emerging technology that could become a new standard for measuring compaction.
Technology advancements like faster computers and improved GPS and software have made IC a reality. The electronic compaction data now available gives new views of the compaction process.
Sakai’s Compaction Information System (CIS) is factory-installed on Sakai’s vibratory single-drum soil rollers or double-drum asphalt rollers and can be used for a variety of applications. CIS uses GPS positioning data and is compatible with most GPS systems currently used on construction projects.
CIS hardware includes a large touchscreen PC display at the operator station, the compaction control value (CCV) sensor and a surface temperature sensor. AithonMT (machine terminal) software allows the roller to document the compaction process and the AithonPD (plan design) office software creates the plan files and allows for further analysis of the data and for preparing reports that quantify the compaction results.
The compaction sensor is based on Sakai’s experience with compaction measuring systems for vibratory rollers, which dates from the early 1980s with the first compaction meters and the development of the CCV sensor. For more than 20 years, CCV has been used successfully to improve compaction results on a variety of soils, crushed
rock and sub-base materials, and, more recently, with great success for HMA pavements as well. As compaction increases with increased roller passes, the drum accelerations increase according to the machine/ground interaction and the sensor calculates a compaction value, or CCV, indicating the degree of compaction. CCV is a relative value that typically increases with roller passes and can correlate with other conventional single-point density measurement devices as well as mechanistic testing equipment.
The CIS records all compaction data for the entire project simultaneously, including GPS position, CCV, number of roller passes and surface temperature at every pass and at every point along the way. This gives the contractor and engineer 100 per cent coverage of the project, unlike a nuclear gauge.
“The operator can see the results in real time on a big display screen,”
says Stan Rakowski, technical services manager for Sakai America. “All recorded information or raw results can be viewed and reviewed immediately on the roller by inspection personnel or the data can be downloaded via USB for further analysis using the office software.”
The PC display is a simple touch screen built into the roller’s control panel. This screen enables the operator to quickly assess the level of compaction required. “The colour display is extremely user-friendly and allows the operator to see where he has been and where he is going to obtain consistent and uniform roller coverage,” says Rakowski. “Knowing when compaction has been achieved eliminates the possibility of over- or under-compacting the material, which will save contractors both time and money,” he says.
“We had a roller operator at one
CIS hardware includes a large touch-screen PC display at the operator station, the Compaction Control Value (CCV) sensor and a surface temperature sensor.
COMPACTION
Machine terminal software allows the roller to document the compaction process while the AithonPD (Plan Design) office software creates the plan files for further analysis of the data.
of our demonstrations recognize the change in the asphalt mix during compaction when monitoring the compaction values on the CIS display screen. This was confirmed with the asphalt plant. Sure enough, the plant changed the mix design,” he adds.
“The CCV information is also viewable on the PC screen in real time and is vital information especially when mapping the sub-base,” says Rakowski.
“Weak areas can be identified and corrected before the HMA paving begins. This was demonstrated at an IC field demo last year when a portion of the pavement failed under construction traffic.”
The benefits of the technology include reducing paving penalties for the contractor, improvements in quality and savings in compaction costs while at the same time reducing the variability of density.
“This system has proven itself to be very successful throughout our demonstrations with consistent electronic data reports,” says Rakowski.
www.sakaiamerica.com ■
CANADIAN RENTAL ASSOCIATION
President’s message
By Jay Williams, CRA president
October has been a whirlwind month for me! Besides being busy with work and family, I have been travelling.
In mid-October, I was in Orlando for the ARA Leadership Conference. I have, as always, come away with leadership skills that benefit my business, my work with the association, and my relationships with friends and family.
The following Canadians were in attendance:
•
Andrew Paquette, Senior Vice President Rhonda Pedersen, Region 10 Director Mandy Wellnitz, CRA Executive Director Jim Clipperton, CRA BC President Doug Gillrie, CRA Alberta President Jay Usackis, CRA Manitoba President James Morden, CRA Ontario President
The conference was held in Orlando, the site of ARA’s The Rental Show in 2010, and, of course, the ever-popular Canadian Hospitality Night. Contact Mandy at 1-800-4869899 as we are currently looking for sponsors for this event. If you have never been to The Rental Show, registration for first-time attendees is $US99. The Canadian hotel is the Doubletree Resort, Orlando. Contact Mandy at 1-800-4869899 to make your reservation.
Visit to Parliament
On Tuesday, Oct. 20, I and a group of fellow rental operators from the province of Quebec (ALQ), travelled by bus to Quebec City for ALQ’s visit to Parliament. Our group was there to discuss issues that affect us as business owners. Upon arrival there, however, Parliament was called to an emergency session and we were unable to meet with them.
We had a supper and speaker planned at the Parliament Buildings. Alain Choquette, a motivational magician, entertained the crowd of 60 who had mobilized for the event.
Winnipeg
My son Derrick and I arrived in Winnipeg early on the morning of Saturday, Oct. 24. Our purpose: the Blue Bombers versus Montreal Alouettes game at the Winnipeg Stadium. Having to forgo my beloved Montreal jersey, I was quickly adorned in everything “Bombers” and enjoyed the game with a group of the CRA Manitoba members. We headed to dinner after the game where I got to talk a little more with each member. I’d like to thank the CRA Manitoba for putting on such a fantastic event and social evening, and also all the Manitoba members for attending.
Protected Self-Insurance Plan
By now, all “Protected Self-Insurance Plan” members will have received their dividend return cheques. With an approximate 10 per cent return of their premium paid over the past three years, all I can say is, “Wow!” You are missing out if you don’t join in this plan today and take advantage of the returns in the future.
Regional Trade Shows
At this time of year, the CRA is busy preparing for our Regional Trade Shows. Support your local association and attend the show and social events they have put so much time and effort into. Contact your local association president if you wish to be a sponsor.
B.C. Regional Trade Show, Jan. 15-16
Atlantic Regional Trade Show, Feb. 20
Prairie Regional Trade Show, March 13
Quebec Regional Trade Show, March 23-24
CRA Ontario will be putting on seminars and a banquet during Annex Publishing’s Canadian Rental Mart, March 910. Contact James Morden at 1-705-435-3844 for details.
On behalf of the CRA Board of Directors and my family, I wish you all a happy and healthy holiday season. ■
Mot du président
Par Jay Williams, président de la CRA
Bonjour à tous!
Le mois d’octobre fut un tourbillon d’activités pour moi! En plus des tâches quotidiennes au travail et avec la famille, j’ai beaucoup voyagé.
La conférence de leadership :
À la mi-octobre je me rendis à Orlando afin de participer à la conférence de leadership de l’ARA. Comme toujours, j’appris énormément, et suis retourné chez moi avec beaucoup d’informations qui m’aideront dans mes affaires, mon travail,
mon centre de location, ainsi que dans mes relations entre famille et amis.
Les canadiens suivant étaient présents à la conférence: Andrew Paquette, Vice-Président de la CRA
Rhonda Pedersen, Directrice de la aRégion 10
Mandy Wellnitz, Directrice administrative de la CRA
Jim Clipperton, Président de la CRA de la ColombieBritannique •
CANADIAN RENTAL ASSOCIATION
• • •
Doug Gillrie, Président de la CRA de l’Alberta
Jay Usackis, Vice-Président de la CRA du Manitoba
James Morden, Président de la CRA de l’Ontario
La conférence se tenait à Orlando, qui sera aussi l’endroit du RentalShow de l’ARA en 2010, et, bien sûr, de la très populaire Soirée Hospitalité Canadienne. Contactez Mandy au 1-800-486-9899 car nous cherchons présentement des commanditaires pour assurer le bon déroulement de cette soirée. Si vous n’avez encore jamais mis les pieds au RentalShow de l’ARA, l’enregistrement pour les nouveaux participants est offert à 99.00$US. L’hôtel sélectionné pour les canadiens est le Doubletree Resort Orlando – International Drive. Contactez le bureau de la CRA pour faire vos réservations, au 1-800-486-9899.
Visite au Parlement
Mardi le 20 octobre, je me joignis au groupe de l’Association de Location du Québec (ALQ) qui avait réservé un autobus pour la journée. Nous devions nous rendre à la ville de Québec pour assister aux sessions du Parlement, afin d’y présenter quelques soucis qui affectent les centres de location et nous, en tant que gens d’affaires. Malheureusement, à notre arrivée le Parlement dû ouvrir une séance d’urgence et nous n’avons pas pu leur faire part de nos problèmes. Pour la soirée, nous avions un dîner-spectacle organisé au Parlement, avec le magicien-motivateur Alain Choquette. Il su très bien motiver la foule de 60 participants de l’ALQ qui s’était mobilisée pour la journée.
Winnipeg
Mon fils Derrick et moi avons atterri à Winnipeg très tôt le samedi 24 octobre. Notre mission : le match de football des Bombers de Winnipeg contre les Alouettes de Montréal. J’ai malheureusement du troquer mon cher chandail des Alouettes contre celui des Bombers, et , le comble! fut couvert de la tête aux pieds avec tout ce qui disait ‘Bombers!’ (C’est sans doute pour ça que les Alouettes ont perdues…) J’ai quand même assisté à un très bon match avec le groupe amical de
la CRA du Manitoba. Nous avons ensuite dîné ensemble, et j’ai pu m’entretenir davantage avec les membres. J’aimerais remercier l’association locale du Manitoba d’avoir préparé une si mémorable soirée pour ses membres, ainsi que tous les membres Manitobains qui se sont déplacés pour y assister.
PSIP
Les membres de la CRA qui profitent du plan d’assurance de HED pour les centres de location auront reçu leur chèque de dividende. Avec un retour approximatif de 10% sur les primes payées depuis les 3 dernières années, tout ce que je peux dire est : wow! Ne manquez pas de profiter de cet avantage qu’offre HED, ainsi que des rendements à l’avenir!
Les Salons de la Location 2010 À l’automne, comme à chaque année, l’Association Canadienne de Location s’affaire à préparer les salons de la location qui débutent en janvier. En participant aux salons, vous appuyez
non seulement l’Association mais aussi les membres fournisseurs, votre local, ainsi que l’industrie de la location au Canada. Contactez le président de votre local si vous désirez commanditer un des évènements des salons.
Voici les dates à retenir:
Les 15 et 16 janvier, Salon Régional de Location de la ColombieBritannique
Le 20 février, Salon Régional des provinces Atlantiques
Le 13 mars, Saolon Régional des Prairies
Les 23 et 24 mars, Québexpo La CRA de l’Ontario animera des séminaires et un banquet durant le Canadian Rental Mart d’Annex Publishing du 9 au 10 mars. Contactez James Morden au 705-435-3844 pour plus d’information.
De la part du Comité des Directeurs de la CRA, moi-même et ma famille vous souhaitons, en ce temps des fêtes, Santé, Amour et Prospérité! ■
Optimum vibration with total control and choice.
Productivity Partnership for a Lifetime.
This high performance series of compactors distinguishes themselves every day. Easy handling. Universal application. High maneuverability. Thanks to infinitely variable hydraulic forward and reverse action, this machine moves quickly on the job, even uphill.
Ideal for rental operators, the compact and foldable engine cover makes servicing easy and provides excellent protection, too. Although the AVP 5920, 4920 and 3920 stand head-and-shoulders above the competition, the price is reassuringly down-to-earth.
For Sales & Service:
Construction Equipment Solutions
Pickering, ON • tel: 905-420-2243 ceswiles@hotmail.com
CUBEX Ltd. Winnipeg, MB • tel: 204-336-0008 ammannsales@cubexltd.com
Hi-Way Service
High River, AB • tel: 403-652-7944 sales@hiwayservice.com
PSE Equipment Ltd.
(Paving Solutions Equipment) Langley, BC • tel: 604-857-1750 pavingsolutions@shaw.ca
Williamson Equipment Ltd. Edmonton, AB • tel: 780-450-0055 gwill@williamsonequipment.com
High jumps with high risk.
Toronto Congress Centre
650 Dixon Rd. Toronto ON
IT’S YOUR SHOW
10 REASONS TO ATTEND
MARKYOURCALENDAR
HEADQUARTERS HOTEL
The Canadian Rental Mart is open to anyone in the rental and allied trades (public not admitted). Make sure your whole staff goes to see the latest in equipment. Discuss service tips with reps from all the leading suppliers.
The Canadian Rental Association will host a gala social event after the show closes on March 9th at the DoubleTree Hotel, cocktails are at 6:30 with a sit down dinner at 7:00. The CRA awards presentation and comedic entertainment will follow. The sit down banquet is priced at $60.00 per person and tickets can be ordered through Shirley McCormick (905) 697-0380 or email: smc1smc2@gmail.com
BOTTOM LINE
Equipment theft
By Rich Poryako
Even
Wwith fewer theft claims reported, an ounce of prevention is still worth a
pound of cure
e had a Bobcat stolen from us a couple years ago,” explains Aaron Sailer of Star Rentals. The “client” came in and rented the equipment and Star delivered it. “He gave us a credit card and a driver’s licence and the next day when we went to pick it up it wasn’t there. We checked it out and got the police involved but it was gone. After we delivered it, they brought a tow truck in, picked it up and took off with it. We weren’t covered by our insurance company, they claimed we gave the customers our product. They didn’t steal it — we gave it to them. So we were out of pocket $40,000.”
Two years later Sailer received a phone call from a gentleman looking to purchase a Bobcat. Sailer told him that he didn’t have any Bobcats listed on Craigslist at the time. The caller told Sailer that he had just looked at a machine for sale on Craigslist and the stickers had been taken off but he could still see the glue residue and it said “Star Rentals.” Not only that, but when the prospective buyer test drove the equipment, he noticed someone had welded “Star Rentals” onto the back of the bucket.
“The crooks never ground it off!” says Sailer. “This guy on the phone took the serial number off it and went to Bobcat and they said this machine had been reported stolen two years ago. He gave me the address where he saw it and told me ‘you can do what you want with it.’ So I drove down and sure enough; my Bobcat was sitting there. I phoned the police and they came and arrested the guy and gave me my property. The good news is that he put 180 hours on it and it was fully serviced and greased. The oil had just been changed. He really looked after it well!”
Claims falling
Even though these types of stories rarely seem to have a happy ending, the good news is that because of co-operation between the Canadian Rental Association, HED Insurance and Risk Services and the police, these types of fraud claims are way down. In fact, insurance claims as a whole are down in the Canadian equipment and party rental industry.
The better news is that HED recently announced they were actually giving money back to their customers because of a surplus due to the lower number of insurance claims. The first three years of the Canadian Rental Association Protected Self-Insurance Program (PSIP) resulted in a member-owned surplus of $660,369, which was returned to CRA program members in October.
“All the CRA PSIP members got sent out a pretty good cheque,” says Ken Fingler of HED. Available as a benefit of being a member of the CRA, HED designed their insurance program specifically for the unique needs of Canadian
rental operators. “It is a tailored member insurance program custom to the CRA. We insure around 250 members coast to coast and it is growing,” says Fingler. “Just over three years ago, we converted it into a protected self-insurance plan. A portion of the premiums are being held in a reserve pool [from which] day-to-day claims are taken out. If losses are low and we don’t use the reserve pool up, that money can be returned to the members. This is very unusual, because insurance companies typically don’t return money to customers. We needed to build up a reserve just in case there have been claims that may have happened but haven’t
BOTTOM LINE
Global Positioning Satellite (GPS) technology has become increasingly common as a method of theft prevention and recovery. Shown here is a screenshot from the SkyHawk Vehicle Tracking System produced by DPL America. It can provide rental operators the ability to track an entire fleet or a single vehicle.
been reported.”
HED was having issues with theft and fraud losses a few years ago but they have dropped off recently. “We’ve done a number of bulletins out to our customers informing them about scams and reminding them about things to watch for and about checking photo ID,” says Fingler. “Every once in a while, a company will get caught by someone who uses inside information such as a legitimate customer’s PO to rent a big piece of equipment delivered to a construction site. The rental operator will drop it off and it’s gone. Those kinds of things happen occasionally but they have gotten a lot better.”
“Theft is still hitting us here and there but luckily not in big numbers. In the last five years we’ve had about 30 theft losses reported for a little over $500,000 worth of equipment.”
A good portion of that theft is usually from construction sites. “Rental operators are adding more controls into their rental agreements; putting more responsibility on their customers to secure their equipment properly. Companies tend to watch a little closer when it is coming out of their own pockets. Otherwise, quite often the end user won’t secure rented equipment at the end of a shift.”
Fingler adds, “We cover it for the rental dealer so they can replace that equipment right away and get it back out in the field generating revenue. We will then try to recover the money from other parties including the contractor or the contractor’s insurance policy. Many of the contractors are getting better at construction site security with improved fencing and hiring security staff. Most insurance policies
Big $ = Big target
According to a 2008 study commissioned by LoJack Corporation, newer and higher-end items tend to be stolen the most often, as professional thieves are primarily concerned with resale value. The study indicated that the types of equipment most frequently stolen are (in order):
Backhoe Loaders/Skip Loaders/Wheel Loaders/ Track Loaders
Light Utility/Work Trucks and Trailers
Generators/Air Compressors/Welders
Skid Steers
Forklifts/Scissor Lifts
The fact of the matter is, though, that no one single source has a good handle on exactly how much equipment goes missing in Canada every year. In the United States, the National Equipment Register serves as a public database of heavy equipment thefts, allowing consumers an easy option to see if the equipment that seems like such a great deal is property belonging to someone else.
• complete portable generator systems from 8 kW to 250 kW
• fully rated for all common voltages
• portable distribution panels
• “rent to rent” fleet of large systems in stock
• brand name engines
• quiet, fuel efficient operation
• “user friendly” controls
Canada’s generator specialists for over 70 years
BOTTOM LINE
Two screenshots from the TITAN Vehicle Monitoring System, also produced by DPL America. On the top left, a single map displays all of an operator’s equipment and truck locations at once. On the bottom left, a red unit indicates an unauthorized use alarm. The map may be zoomed in to the street level for faster theft recovery.
won’t cover losses off premises, which is another reason why we developed the insurance program for the rental industry because the coverage wasn’t available.”
For the most part, party dealers don’t have a high rate of theft insurance claims. Although their products can be high value, they aren’t typically salable items; however, as Fingler explains, “a couple years ago we had a few party rental companies hit with theft of aluminum tent poles where thieves were cutting up the poles and selling them as scrap.”
Protect yourself
The key to theft prevention isn’t to make things impossible for the thief, but to make stealing from you such a challenge that it isn’t worth it. Below are a few tips you can use to help get your business to that point:
At your site….
• Fence in your equipment when possible
• Chain smaller pieces of equipment to larger pieces
• Reach out to local law enforcement. Officers on patrol may be willing to take a closer look at your business if you ask them.
• Install security cameras and other devices.
On the job…
• Install immobilization devices. Not doing this is a false economy.
• Battery disconnect devices can also be useful in this regard.
• GPS-based theft recovery systems are proven to work. You can call the police and tell them exactly where the stolen equipment is. It also offers a good chance of catching the thief.
Everywhere…
• Label everything with as much information as you can. Include your information, serial numbers, and anything else you can think of.
• When possible, place labels in multiple locations on a piece of equipment. This lowers the chance of a thief finding and removing all of them.
• Keep accurate records of your inventory. Record the manufacturer, the model, and date-of-purchase for everything. If nothing else, good records can help with insurance claims.
• Record serial numbers of major components. This will help combat “chop shop” style operations.
BOTTOM LINE
The TITAN system. It certainly doesn’t present an impressive face, but systems just like this one have saved companies thousands of dollars otherwise lost to theft.
Most criminals are looking at items such as generators, mini skidsteers, front-end loaders and booms. “They often end up at small contactors that are working in remote areas who will buy anything for a cheap price,” says Fingler.
“We still get break-ins, but the rental yards are getting better with security. We provide complimentary safety and security inspections where we provide recommendations on how companies can remove hazards and reduce risk, which may include video surveillance deterrence and physical security systems including better fencing,” says Fingler.
Keeping it under lock and key
Not only is locking extended lifts in the air an easy marketing promotion, it also makes it very difficult to move the equipment. “It has been working well; claims have been holding steady at a low rate. With the economic crisis we were actually expecting more thefts and luckily it hasn’t materialized as much as we thought. It does manage to still happen though, so it is important to have a way of being able to identify the product. The police recover a lot of stolen equipment but the problem in the past has been identifying the legal owner.”
Fingler adds that, “More and more operators are also putting GPS locators on their equipment so they can be tracked and located. We had one stolen out of Ontario and it was tracked to Montreal the next day.”
Sure, this is great news, and getting money back is even better; however, it is important to remain vigilant. Before you let your guard down, keep in mind that theft remains the biggest source of claims for HED and many scams go unreported as most operators have taken higher deductibles, from $2,500 to $10,000, to lower their insurance premiums. Instead of getting burned (again), be proactive and reinvest your insurance savings by upgrading your security program. You do have a formal, written security program, don’t you? ■
*Rich Porayko is a professional writer and founding partner of Construction Creative, a marketing and communications company located in Metro Vancouver, B.C. richp@constructioncreative.com
Let there be light TOOLS: GENSETS AND LIGHT TOWERS
You can bring power to the people
When your customers need light and power to get the job done, you had better be ready. Today’s generators and light towers often provide features that the equipment of the past can’t match. The manufacturers of gensets and towers have taken full advantage of the sophisticated electronics that are now available. This allows them to bring to market more advanced equipment than ever before.
Please note that inclusion in this article does not constitute a warranty or endorsement by Canadian Rental Service magazine or its staff. Make sure to thoroughly research your options when making any purchase for your business.
Lights and power all-in-one
Doosan Infracore Portable Power introduces a combination light tower and mobile generator, the Ingersoll Rand L20.
The L20 is ideal for mining, oil and gas exploration and a multitude of other environments where no reliable power source is present. Traditional light towers only provide enough power for the light source. However, the L20’s 32horsepower Mitsubishi diesel engine
and 20-kilowatt generator make it the most flexible and powerful light tower in the Doosan Infracore Portable Power line, with enough power to light a wide area while simultaneously providing up to 16 kilowatts of energy to power jobsite trailers, power tools, heaters and more.
The L20’s lighting system consists of four 1,000-watt metal halide lamps mounted to a telescoping mast, featuring 360-degree rotation and extension from 12 to 30 feet. The 20-kilowatt generator powers the lighting system and provides power to a generous array of receptacles, delivering up to 63 amps at 240 volts and 126 amps at 120 volts. When the lighting system is not in use, the generator can output up to 80 amps at 240 volts and 160 amps at 120 volts.
The L20’s control system features a standard auto start/stop capability. This feature allows the unit to be started and stopped via a wired remote connection. This allows for the L20 to be connected to automatic transfer switches and other devices that can control the unit remotely.
The L20 is also available with the option of the AutoLamp system. Using a built-in photocell, AutoLamp automatically engages the lighting system at dusk, keeping the worksite illuminated until dawn, or until the system’s user-programmable timer shuts off.
A standard 27-gallon fuel tank provides 69 hours of continuous light source operation or 12.5 hours of runtime at 100 per cent load. An optional 50-gallon tank can extend operation of the L20 to 138 hours of lighting only or 25 hours at full load.
For more information, please visit www.doosanportablepower.com.
Magnum MLT 5200
Magnum Products enhances its 5000 series light tower line with the MLT 5200, 20kW Light Tower. Adding to the 5000 lineup of 6, 8, 15 and threephase 25-kilowatt models; the MLT
5200 offers a full package of essential light and power functions.
The MLT 5200 is equipped with a large 56-gallon fuel tank providing more than 30 hours of run time, making it ideal for unmanned remote locations.
Built to withstand rugged construction sites, the 78-inch-wide wheel base of the MLT 5200 tracks within the tow vehicle tracks, providing easy, steadfast towability on site. The wider design allows for inside light storage, protecting the light fixtures during rough terrain travel. The four-point outrigger/jack support stance assures maximum unit stability during operation.
The MLT 5200 is equipped with four elliptical light fixtures of 1,000 watts each with 360-degree rotation, providing flexible light coverage to illuminate from five to seven acres. The tubular steel mast can extend up to 30 feet and has 360-degree rotation and a locking system. A dual-winch system allows for single-person operation.
The single-phase, 20-kilowatt power output is voltage regulated for cleaner power for critical applications. Six individually breakered convenience outlets – two 120-volt/20-amp GFCI duplex, two 240-volt/30-amp twistlock, and two 240-volt/50-amp twistlock – offer additional power opportunities for power tools and equipment.
A simplified wiring layout design provides single-location diagnostic capability from the control box.
TOOLS: GENSETS AND LIGHT TOWERS
Individual canned transformers are separately located from the capacitors, protecting them from heat and increasing the components longevity.
Full cold weather package options offer additional protection against arctic temperatures, among them a heated fuel filter, lower radiator hose engine heater, coolant – 60 per cent ethylene glycol, an engine oil drain hose, lockable battery disconnect switch, drape cord, thermostatically controlled shutters and liquid containment.
The multiple light and power functions of the MLT 5200 accommodate a variety of rental needs from night work hours for construction, quarry, industry municipality, mining and oil or gas field sites to security site lighting and emergency relief applications.
For more information, please visit www.m-p-llc.com.
Maxi-Lite EX vertical tower
Allmand Bros. Inc. introduces the V Series vertical light tower configuration
as a standard feature for its Maxi-Lite EX Series light towers. The ML EX V Series offers the convenience of the vertical tower; a significantly extended run time; a larger, wider, and more stable trailer; and added auxiliary power.
With the V Series design, the mast on the ML EX V Series will vertically telescope and retract from its own housing, resulting in easier setup, simplified shipping, towing and storage, and reduced potential for damage. The V Series configuration features a hydraulic lift system, which allows the mast to be completely raised and lowered in less than 30 seconds. Additionally, this design allows for more intuitive light fixture positioning (angle and direction). The tower remains vertical when retracted, making accurate fixture adjustment fast and simple. Furthermore, the fixtures firmly hold their adjusted position as the tower is raised, and the lights can be operated at any height.
The ML EX V Series units deliver 20 and 30 kilowatts of power, providing
additional electrical power sources for powering temporary work trailers, pumps, additional lighting or other auxiliary equipment.
The standard 135-gallon fuel capacity
TOOLS: GENSETS AND LIGHT TOWERS
on the ML EX V Series provides extended operation with less service expense.
By utilizing Allmand’s proprietary engineered SHO-HD 1,250-watt lighting system, the ML EX V Series provides 150,000 lumens per lamp, a 36-per cent increase over some competitive light towers. An optional Saf-T-Visor™ attachment directs previously wasted light onto the worksite. For more information, visit www.abetterlight.com.
MMG 45 Flip-hood Generator
Magnum Products LLC has added the MMG 45 Flip-hood Generator, to the lineup of Magnum’s flip-hood, fliptongue generator design. Joining the MMG 25 (20-kilowatt) model, the new model MMG 45, offers the powerful V3600-T-E3BG turbo Kubota engine with 53-horsepower at prime. The MMG 45 provides power output of 33 kilowatts single phase and 35 kilowatts three phase.
The MMG 45 flip-hood generator is equipped with a large fuel tank providing for over 35 hours of performance before refuelling. With remote start/stop capabilities, the MMG 45 generator can save time and labour on the jobsite.
The new generator’s hoods literally flip wide open to allow for clear visibility of the internal components, making the tasks of daily or routine maintenance easier than ever before.
The front hood easily flips open providing complete accessibility to perform daily operator checks and routine maintenance. The back hood flips open to provide roomy access to the generator end for full-service maintenance.
A large control panel, featuring Magnum’s MDC digital controller, centralizes all of the electrical connections and wiring. The Magnum Digital Controller (MDC) provides simple operation, enhanced diagnostic capabilities with detailed history log access, fuel level display, and continuous monitoring of the engine and generator function.
The flip-hood gen trailer is modelled with a flip-tongue design. The trailer tongue flips up, decreasing the overall length of the trailer to 100 inches long from 150 inches long in the pulling position.
For more information, please visit www.m-p-llc.com.
New fixtures for improved output
The Ingersoll Rand LightSource light tower from Doosan Infracore Portable
Power has been updated with new light fixtures that provide improved lighting output and distribution over previous LightSource models.
The LightSource light tower, with a standard six-kilowatt generator, operates four 1,000-watt, metal-halide floodlights for up to 52 hours of continuous operation. The new standard metalhalide lights now provide a NEMA 6 x 7 beam spread for better light distribution and area coverage.
The new fixture design, with a sidemounted/horizontally positioned bulb in each rectangular floodlight, provides broader light distribution of 460-footcandles, a 16 per cent improvement over previous models. Cast-aluminum fixture housings include a separate reflector that lowers the risk of disruptive light distribution and offers a more robust light. The fixtures have a smaller footprint for reduced wind load.
The heavy-duty galvanized steel tower
TOOLS: GENSETS AND LIGHT TOWERS
on the unit is a three-section mast that extends from 12 to 30 feet. The mast can be raised by either dual winches, handoperated winches or optional electric winches. At full mast and with all four outrigger/jacks secured, the unit can withstand winds of up to 105 kilometres per hour. The tower can be rotated 360 degrees and locked into position for precise aiming of floodlights.
Safe towing of the LightSource light tower is ensured with a standard combo hitch (2-inch ball and 2.5-inch pintle hitch), two-light towing package, side markers, and reflectors; all of which meet U.S. Federal and Canadian Motor Vehicle Safety Standards.
The LightSource light tower is equipped with a Kubota D1105-E3BG 1,800-rpm water-cooled Tier 4 engine. The reliable and rugged engine, coupled with a brushless, single-phase six-kilowatt generator, provides power for the light tower.
For more information, please visit www.doosanportablepower.com. ■
New heavy-duty generators from Milwaukee
Milwaukee Electric Tool Corporation has introduced a new line of heavyduty, gas-powered generators that are designed to deliver reliable power, exceptional durability and unmatched performance. The new line includes a 4,300-watt (model 4943-24), 5,000-watt (model 4950-20), 6,000-watt (496024) and 7,000-watt (4970-24) generator. Each generator engine features low oil alert systems, an overhead valve (OHV) design, precisely machined components, electronic ignition and super-quiet mufflers. A premium brushed alternator features Automatic Voltage Regulation (AVR), ensuring reliable constant voltage output, and Full-Time, Max Power, which delivers full power to all 120-volt or 240volt circuits and reduces the risk of
equipment or generator damage.
A central ground fault circuit interrupter (GFCI) system protects all circuits against grounding fault hazards and dedicated, branch-rated circuit breakers ensure reliable power cutoff independent of other circuits. For convenient transport, lifting and storage, these generators feature a durable, quickrelease folding handle and a permanent, integrated foldaway lift hook.
Additional features include an impact-resistant stainless steel control panel with an optimal mix of seven 120-volt and/or 240-volt duplex and Twist-Locking power receptacles. An automatic engine idle control reduces fuel consumption and noise when in stand-by mode. Models also feature a durable 1.5-inch-diameter, steel rollcage frame, and rugged, 12-inch allterrain, non-flat tires for easy transport. To protect the generator from the inevitable downpour, circuit breakers and panel switches are 100 per cent sealed. All receptacles are shielded by a UV – and rain-resistant shield. ■
January 15-16, 2010
CRA B.C. Trade Show
February 7-10, 2010
ARA The Rental Show Orlando, Fla. www.therentalshow.com
February 20, 2010
CRA Atlantic Trade Show
Crowne Plaza Hotel Moncton, N.B.
March 9-10, 2010
The Canadian Rental Mart Toronto Congress Centre Toronto, Ont. www.canadianrentalservice.com
March 23, 2010
ALQ Quebexpo Hotel des Seigneurs St. Hyacinthe, Que.
April 14, 2010
CRA Alberta General Meeting Edmonton, Alta.
PROGRAM BENEFITS:
Competitive premiums, better overall value
Protected Self-Insurance Fund belongs to members
Potential annual rebate on fund surplus
Long term price stability
Off-premises coverage for rental equipment
Accommodation for re-rental of equipment
Conversion coverage for rental equipment
Risk Management and Loss Prevention Program
HED 24-hour emergency claims service
$10,000 Hole-in-One Golf Sponsorship plan
RENTAL RUMBLES
Bartell Morrison makes a big move
Bartell Morrison Inc. is pleased to announce that the company has moved from its Brampton, Ont., factory to a larger facility located at 375 Annagem Blvd. in Mississauga, Ont.
In addition, Bartell Morrison has launched its new website at www. bartellmorrison.com. Navigating around the Bartell Morrison website is genuinely easy, with its organized navigation menus on the top of the screen as well as on the left side of the screen. The user-friendly site will offer quick access to the latest BMi news and events, as well as promotions and product offerings. In addition to modernizing the esthetics of the site, the company has also introduced a highly functional online ordering system. Bartell Morrison welcomes comments and suggestions to make your online experience easier and more efficient than ever before.
Surplus returned to PSIP program members
The Canadian Rental Association and HED Insurance and Risk Services are very pleased to announce that the first three policy years of the “Protected Self-Insurance” (PSIP) Program have resulted in a member-owned surplus of $660,369, in excess of the reserve for claims, which will be returned to program members.
The Protected Self-Insurance Program (PSIP) retains a large portion of the annual premium in a member-owned loss pool to pay the first part of any claim up to $500,000. The remainder of the premium is used to cover expenses and to purchase insurance for losses that exceed $500,000 for any one loss, and to coverage any losses that may exceed the loss pool for the term so that there can never be a deficit in the PSIP.
The CRA PSIP has experienced low levels of claims since it was established on June 1, 2006. The preventive measures made by rental dealers have helped keep claims low. The good program results allowed the members to establish the required $1,000,000 member-owned reserve that may be needed to pay potentially large claims that may have occurred but are not reported (incurred but not reported, or IBNR) until after the end of the term. The $660,369 surplus above the IBNR reserve is now available to be returned to the members of the PSIP program
‘Spot
the Mistake’ challenges operators to do it right
Operators can now benefit from a new International Powered Access Federation (IPAF) safety video called “Spot the Mistake”, which focuses on the wrong and right procedures for aerial work platforms (AWPs).
RENTAL RUMBLES
The 20-minute video features six separate scenarios, which are extracted from the IPAF operator training course. Each scene contains one deliberate mistake that the audience has the chance to identify. The correct procedure is then shown.
“The video encapsulates the most common operator errors and what the right procedures should be,” said Rupert Douglas-Jones, IPAF international training manager. “It’s a great educational tool and we thank all the producers and actors for their enthusiasm in making the scenes realistic.”
The video was released on Sept. 9 at the IPAF Professional Development Seminar (PDS) in the United Kingdom. The Dutch, French, German, Italian and Spanish language versions will be released at subsequent PDS events in other countries.
The video can be viewed and downloaded from the Publications/Film section of www.ipaf.org. It is not a substitute for the IPAF operator training program, which organizers expect to train around 80,000 people this year.
Hertz joins SmartEquip network
Hertz Global Holdings, Inc. (NYSE: HTZ) announced that Hertz Equipment Rental Corporation (HERC) has joined the SmartEquip Network™. The Network directly supports dozens of worldwide equipment suppliers and a rapidly growing number of national and independent operators of equipment. SmartEquip technology helps increase the return on fleet investment, while also helping to reduce the cost of service, management and procurement.
“SmartEquip is the benchmark for equipment fleet support and streamlined service, parts procurement and inventory management in the industry,” comments HERC President, Gerry Plescia. “SmartEquip technology will support Hertz’s companywide focus on efficiency, as we also strive to deliver the highest level of service and equipment reliability to our customers.”
The majority of HERC’s suppliers are already active participants on the SmartEquip Network – including preferred vendors such as John Deere, JLG, Multiquip, and Wacker. The company plans to go live in all of its U.S.- and Canada-based locations prior to the end of the year.
Stephenson’s acquires Oxford’s rental assets
Stephenson’s Rental Services has acquired the general equipment rental assets of Oxford Builders Supplies, a division of EllisDon Construction Ltd. Stephenson’s Rental Services will become the primary rental provider to EllisDon Construction in Ontario.
Oxford Builders Supplies is located in London, Ont., and will continue to operate under the Oxford name. The company provides formwork and electrical equipment, as well as tower cranes.
RENTAL RUMBLES
New CR 5 Soil Compactor
The completely redesigned 650-pound CR 5 features 10,150 pounds of compaction force and numerous enhancements designed with the operator in mind such as reduced lower hand/arm vibrations and reduced noise level through protection covers. Flexibility is provided through an adjustable handle bar to accommodate operators of different heights and a base plate with optional extension plates (22 and 28 inches). Maintenance is improved through an optimized intake system and all maintenance points are easily accessible for simple servicing. Finally, the CR 5 will join the line of soil compactors with the compaction control system COMPATROL® in 2010, a system previously available only for machines above 900 pounds and 11,000 pounds of centrifugal force.
General Equipment introduces floor-covering remover
General Equipment Co. introduces the FCS10 Rip-R-Stripper to its line of floor-covering strippers. This electric-powered model provides a compact, lightweight alternative to larger walk-behind units. It accommodates cutting blades up to 10 inches wide, and offers high performance, an ergonomic design and multiple accessories. Ideal applications include removing carpet, VCT, linoleum and mastics.
Featuring an operational weight of only 40 pounds (18 kilograms), the FCS10 allows the operator to transport the unit and traverse stairs much more easily than with larger units, which can weigh more than 100 pounds. The small size also provides superior maneouverability in confined areas. Constructed of a high-tech, composite tube, the machine’s lightweight handle offers better weight and
vibration reduction than steel or aluminum.
Built with a 2,300-watt electric motor, the FCS10 operates from a standard 15-ampere circuit, which is commonly found on residential jobsites. With a unitized, welded steel-plate frame and only one moving part, it is designed to handle the rigours of most jobs while requiring minimal routine maintenance. Oversized, high-capacity rubber mounts, extra capacity ball bearings and high-alloy aluminum castings help prevent damage from abuse or high shock loads.
Several blade options are available to handle different materials and applications. These include six- and 10inch straight blades for removing VCT; six- and 10-inch angled blades for mastic removal; and an eight-inch scoring blade for removing glued-back carpet and linoleum. All blades can be quickly and easily installed with the supplied Allen wrench.
Hot-Shot 300 thaws pipes faster
General Pipe Cleaners has released the Hot-Shot 300, a pipe-thawing machine that the company says thaws pipes in minutes to eliminate tearing up floors, breaking through walls, or digging around pipes in frozen ground. The HotShot 300 generates 325 amps of thawing power to thaw up to 100 feet of 1.5-inch pipe.
The operator attaches pipe clamps to the frozen pipe section, plugs the machine into any 115-volt receptacle, and in a few minutes, the frozen pipe is thawed out. The HotShot is compact, with a heavy gauge steel case, and carries a
RENTAL RUMBLES
two-year warranty. Standard safety features include a 20amp circuit breaker and thermal overload protection. For details, contact General Pipe Cleaners at 877-273-7246 or online at www.drainbrain.com/specialties.
New angle brooms from CEAttachments
CEAttachments, Inc. has added all-new angle brooms to their lineup of broom attachments for skid steer loaders.
The company says the new attachments have all of the same great features as previous models, with a few new enhancements and brush sizes.
These new EDGE angle brooms feature manual angle up to 30 degrees, and new optional
electro-hydraulic angle kits are also available for both single and dual motor models. Another option to enhance performance of these new EDGE angle brooms is a dust control kit to reduce dust and flying debris, available for 72-, 84- and 96-inch brooms.
All EDGE angle brooms come complete with a hose saver kit, hoses and flat face couplers, as well as a fold-away stand for storage and preservation of the broom brushes.
EDGE single motor angle brooms with 26-inch-diameter brushes are available in 48-inch and 60-inch widths. Single motor angle brooms with 32-inch-diameter brushes are available in 60-, 72-, 84-, 96-inch widths. Dual motor angle brooms with 32-inch-diameter brushes are available in 72-, 84- and 96-inch widths.
Other brooms in the CEAttachments lineup include EDGE hopper brooms in 60-, 72- and 84-inch widths and push brooms in 60-, 72- and 96-inch widths. ■
One more time, shall we?
By Chris Skalkos*
For 12 years I have been speaking to rental industry professionals through the pages of this magazine. With this issue, I will be doing that one more time as I say goodbye. I have left publishing to pursue a career in marketing and public relations with an award-winning marketing firm in London, Ont.
I have enjoyed covering the rental industry and highlighting the accomplishments of the people within it.
As I learned during my very first rental store interview, this business is about tools and equipment, but, more importantly, it’s about people. This is why Canadian Rental Service has traditionally put rental operators on its covers. It’s why the magazine has taken such a personal approach to getting to know its readers. And this is why I have made so many friends. It can’t be helped. That’s the kind of industry it is.
I thank all of you for supporting this publication over the years. I have always felt it important to have an independent magazine represent the professionalism of the people behind
the equipment. Together we have been the voice of the Canadian rental industry.
As I move forward, so will the magazine. You can look forward to reading rental company profiles, equipment reviews and industry news within the pages of its printed publication as well as in its online edition at www. canadianrentalservice.com.
Canadian Rental Service will continue to bring you editorial content exclusive to the Canadian rental industry.
Although I will no longer be covering the rental industry as an editor I haven’t been able to completely escape rentals. With several projects to get done around the house, I will be visiting my local rental companies on a regular basis. Only as a customer from now on.
All the best! ■
*Chris Skalkos is the former editor of Canadian Rental Service magazine.
CRA Ontario takes to the links
The Ontario chapter of the Canadian Rental Association held their annual golf tournament recently at Trehaven Golf and Country Club near Orillia. 120 association members took part in this annual event. There were quite a number of industry suppliers that sponsored holes, holein-one prizes and items for the prize table. The day was a huge success with perfect weather and a fantastic dinner. All photos appear courtesy of Neil De Jong of ITE. ■
Jim Freeman of Rentquip Canada (left) gets some pointers from “club pro” Blaire.
WhyRentOztec? Powerful,Rugged,Reliable.That’sWhy!
