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Serving the Canadian rental industry for 45 years.
4
EDITORIAL
We need to think about how to increase participation in the trade skills we need.
14
SAFE DRIVERS, SAFE FLEET
Darryl Cooper shares his advice for keeping your trucks on the road and your drivers coming home. 12
Bad
www.canadianrentalservice.com
can compound mistakes. by Russ Dantu
6
INDUSTRY NEWS
McGregor out...Ant Equipment expands...teaming up for skilled trades...
18
THE RENTAL MART GOES WEST
Your preview of everything planned for the Canadian Rental Mart’s first trip out of Ontario in over 40 years.
10
SURGING SOLUTION
Portable storage cubes for DEF fluid offer a new revenue stream for your store.
20
RENTAL MART SNEAK PEEK
Here’s just a sample of what you can expect to find in Calgary on Sept. 11 and 12.
16 WHAT WENT HONG
Here’s how to get your load from point A to point B without disaster. by James Hong
30
SNOOK’S LOOK
The events sector is on the rebound... thank goodness. by Andrew Snook
Let’s get behind the trades
by
Patrick Flannery
We need to get serious about the looming shortage of mechanics in this country.
Somehow we ended up with two stories about skilled trades in the news this time. It doesn’t rain but it pours. Trades training and apprenticeship is something we should probably talk about more in this channel, given our reliance on mechanics and professional drivers.
Here’s a little nugget from the news: “The Canada Job Bank website says ‘For heavy-duty mechanics, over the period 2022 to 2031, new job openings (arising from expansion demand and replacement demand) are expected to total 25,000, while 22,800 new job seekers (arising from school leavers, immigration and mobility) are expected to be available to fill them.’”
Don’t let your service manager walk out of your life with a wave and a retirement lunch.
Gulp.
I already hear from store owners that certified heavy mechanics are hard or impossible to find. And the above projection suggests a decline in supply, not an expansion. Hug your mechanic today (watch out for the grease). Not revealed by the statistics is the fact that a new mechanic right out of school is not really a replacement for losing an old hand to retirement. I can think of few professions where having a broad range of experience is more important. The mechanic who has seen it all is going to be a lot more effective than the one working off theory. Retirement takes not only bodies out of the system but decades of knowledge and expertise that can’t be easily replaced.
Side note: That’s why succession plans are so important. Don’t let your service manager walk out of your life with a wave and a retirement lunch, taking his decades of learning with him.
Nor, for that matter, should you go the same way. Take the example of Jeff Campbell at St. Thomas Rent-All. He preceded his retirement with a nearly five-year process of hiring and developing a worthy successor interested in participating in a buyout plan (Basil Payne). Campbell can now drive his old cars around content in the knowledge that St. Thomas Rent-All and its employees will carry on without him.
Side side note: You can hear more about succession planning and positioning your staff to take off some of the burdens of management in Dawn Bloomer’s Seven Drivers of Business Success workshop at the Rental Mart, Sept. 11 and 12 in Calgary. Have you registered yet? Visit canadianrentalmart.com.
Following the misguided elimination of almost all high school shop programs in a paroxysm of cost-cutting in the ‘90s, the skilled trades shortage in this country has now gotten to the point where politicians are starting to take notice. The decline of unionization (whatever you think of unions overall) has also played a part as unions have always done a lot to encourage apprenticeship while also giving tradespeople things like pensions and benefits that help them to see the job as a career. Many sectors have it worse than ours – the construction trades are especially shorthanded and expect to become far more so as the needs for housing increases. Welcoming skilled immigrants is likely to be part of the solution, but too much of that exacerbates the aforementioned need for housing. So I think as an industry it is in our best interests to support measures to encourage young people to get into the trades and to help our employees along their journey to full certification. CRS
The Husqvarna PACE battery system is a growing family of heavy-duty machines and equipment that gives you and your customers 94V of real power – wherever. See how it opens new opportunities amongst a range of hardcore applications – all using the same batteries and chargers to minimize operating costs. Contact your sales representative today! www.husqvarnaconstruction.com
INDUSTRY NEWS
MCGREGOR LEAVES CRA
Canadian Rental Association CEO, Nathalie McGregor, left the organization in May. McGregor became CRA executive director in 2014. The CRA released the statement below:
On behalf of the board of directors, this message is to inform you that Nathalie McGregor is no longer with the association. We would like to thank Nathalie for her years of service and wish her the best in her future endeavors. Through this transition we will continue to serve our members and partners effectively. Going forward, all communications and inquiries should be directed through the board or Melanie Misener, who will be assuming an interim executive director role during this period of change. Please join us in welcoming Melanie in her role as we embark on this new chapter together. Your ongoing support and engagement are essential as we continue to advance the rental industry in Canada.
McGregor oversaw a period of extensive change for the CRA, including restructuring of its governance policy, departure from its affiliation with the American Rental Association, reduction of its regional trade shows and launching of its association magazine.
ANT EXPANDS INTO CALGARY
Ant Equipment Rentals and Sales, based in Burnaby, B.C., has opened the doors of a new branch in Calgary.
“It’s truly a breathtaking facility, with four acres of prime yard space and 20,000 square feet of prime office and shop space,” said Mike Langston, the company’s vice-president and general manager. “This facility will house one of the largest fleets of brand-new aerial equipment and material handling equipment from all makes and models. We look forward to working with our strategic partners and contractors.”
Langston added that the company is looking to open additional locations in western Canada in 2024 and 2025.
ARA HOSTS GOLF TOURNAMENT IN CANADA FOR THE FIRST TIME
The American Rental Association of Canada held a golf tournament for the first time in Milton, Ont., on June 27. The event was full with 120 golfers, about evenly split between rental stores and suppliers. The venue was Granite Ridge Golf Golf Club. The course was in terrific condition and the weather could not have been more perfect. All sponsorship opportunities were also sold out. Gord Ellis and his assistant, Dean Nasato, (Western Global) did an able job of emceeing the post-golf barbeque. ARA Region 10 director, Kelly Brincheski (Collective Event Rentals), came all the way from Winnipeg to golf and welcome the group.
COMING EVENTS
2024
Sept 10 - 12
B.C. Heat Training Course Abbotsford, B.C. crarental.org
Sept 11 - 12
The Rental Mart + Turf & Rec Calgary canadianrentalmart.com
Sept. 13
ARA Canada Golf Cochrane, Alta. ararental.org
Sept. 17
CRA Ontario Golf Cambridge, Ont. crarental.org
Sept. 19 - 21
Demo International Ottawa demointernational.com
2025
Jan. 7 - 9
Landscape Ontario Congress Toronto locongress.com
Jan. 30 - Feb. 1 The ARA Show
Las Vegas, Nev. arashow.org
Feb. 12 - 13
Canadian Concrete Expo Toronto
canadianconcreteexpo.com
Visit canadianrentalservice.com for updated Coming Events listings
GRAGO BECOMES COOPER’S CHIEF PEOPLE OFFICER
Cooper Equipment Rentals has announced the appointment of Lisa Grago as its new chief people officer. With over two decades of experience in organizational development, training and human resources leadership, most recently serving as the president of Traction Consulting, Grago brings a wealth of expertise and strategic insight to the Cooper Equipment Rentals executive team. Throughout her career, Grago has demonstrated a steadfast commitment to cultivating thriving work environments and fostering collaborative cultures. Her extensive background in driving organizational excellence and facilitating professional growth aligns seamlessly with Cooper Equipment Rentals’ vision for sustained success and innovation. As chief people officer, Grago will be instrumental in spearheading initiatives aimed at enhancing the company’s culture and empowering its workforce. Her proven track record of transformative leadership and dedication to employee development will play a pivotal role in driving Cooper Equipment Rentals’ strategic objectives forward.
“Joining Cooper Equipment Rentals is an exciting opportunity to contribute to a company that values its people and is dedicated to fostering a culture of excellence,” said Grago. “I am eager to collaborate with the team to further fortify our organizational culture and support the professional growth of our employees.”
“We are delighted to welcome Lisa Grago to the Cooper family,” said Darryl Cooper, president at Cooper Equipment Rentals.
INDEPENDENT ELECTRIC SUPPLY ACQUIRED
Calgary-based electrical distributor and rental house EECOL Electric has acquired Independent Electric Supply of Toronto.
“EECOL’s customer-first focus aligns perfectly with our values. This partnership represents the joining of two companies that have both been servicing the electrical market for over 100 years, bringing together a wealth of industry knowledge and resources to better serve customers,” said Bob Branscombe, president at Independent Electric Supply.
Independent Electric Supply has a team of 40 and has been serving the GTA since 1921.
“We are thrilled to welcome Independent Electric Supply to the EECOL team,” said Sean Grasby, president at EECOL Electric.
More Availability
UNITED ACADEMY CELEBRATES 10 YEARS
United Academy is one of the industry’s largest training programs, offering training courses and OSHA certifications to help customers develop a stronger, safer workforce.
“Over its ten-year history, United Academy has consistently tailored training programs to evolve with the needs of customers,” said Francois-Xavier Huneault, director of United Academy at United Rentals. “This focus has enabled us to build training services. Our programs align with our customers to deliver high-quality learning experiences so they have more productive, safer worksites.”
United Academy has more than 100 full-time certified trainers and has trained over 730,000 people over the past decade. Classroom and blended learning training can be completed onsite at customer locations or at one of the 486 participating United Rentals locations throughout the U.S. and Canada. The United Academy course library includes equipment operator certification, fall protection, worksite safety, OSHA-required training, confined space entry, and competent person trenching and excavation. All courses are OSHA-compliant training and aerial training complies with the 2020 ANSI update for operators. United Academy is an International Powered Access Federation (IPAF)-affiliated training provider.
ONTARIO AND ALBERTA TEAM UP TO PROMOTE SKILLED TRADES
Ontario’s Labour Minister, David Piccini, and Alberta’s Minister of Advanced Education, Rajan Sawhney, have agreed to work together to address the skilled trades labour shortage in their provinces. The agreement is intended to reduce interprovincial barriers and red tape for credential recognition and encourage the flow of labour between Ontario and Alberta. Ontario is seeking ways to open pathways into the trades for more apprentices and remove barriers for internationally trained workers to fill in-demand labour needs locally. At the same time, Alberta is looking to expand its list of international credentials to address gaps in the skilled labour market and fill openings in high-demand fields. Under the Memorandum of Understanding, the provinces will work together to share expertise and information and explore an international credential recognition framework for skilled trades that will enhance this process and support mobility between these jurisdictions. A common framework could lead to more internationally skilled workers with verified credentials to write the certifying exam. This partnership between Alberta and Ontario will help expand offerings of post-journeyperson certifications to support graduates of apprenticeship programs in upskilling and achieving pathways to further their career prospects. The Canada Job Bank website says “For heavy-duty mechanics, over the period 2022 to 2031, new job openings (arising from expansion demand and replacement demand) are expected to total 25,000, while 22,800 new job seekers (arising from school leavers, immigration and mobility) are expected to be available to fill them.”
CRA NUMBERS SHOW STEADY GROWTH FOR CANADIAN RENTAL INDUSTRY
The Canadian Rental Association first-quarter economic forecast for the Canadian equipment rental industry projected steady growth amidst economic headwinds. The economic landscape remains mixed, with total consumption serving as the primary driver of real GDP growth in the foreseeable future. While net trade is anticipated to contribute positively to growth in 2024, consumer pessimism and a softened labour market are tempering household spending. Despite these challenges, investment intentions are expected to pick up in 2025, propelled by monetary policy easing and lower borrowing rates. The 2024 federal budget proposes to address the nation’s affordable housing shortage and provide support for consumers struggling with high costs. Notable measures include tax cuts on rental housing projects, initiatives aimed at accelerating homebuilding and provisions to reduce barriers hindering residential construction. The equipment rental industry in Canada is forecasted to grow by 4.6 percent in 2024, reaching $8 billion in revenue. Despite economic slowdowns, the industry is poised for further expansion, with rental revenue expected to increase by 7.1 percent in 2025. The construction and industrial equipment rental sector is estimated to grow by 4.6 percent in 2024, driven by robust activity in non-residential construction and industrial production. General tool rental revenue is projected to expand by 4.2 percent in 2024, with growth continuing into 2025. Similarly, tent and event rental revenue is expected to increase by 4.6 percent n 2024, signaling a gradual recovery from pandemic-related disruptions.
SURGING SOLUTION
Selecting a diesel exhaust fluid storage solution that improves jobsite efficiency
by Jeff Lowe
Diesel exhaust fluid (DEF) is surging through the construction industry as more operations convert their fleets to equipment powered by Tier 4 Final engines. While DEF offers plenty of benefits such as safer emissions, optimized combustion and better fuel efficiency, several challenges come with storing DEF to maintain its full shelf life. DEF is susceptible to impurities so any contamination, even on a small scale, can create a big problem. The fluid is also sensitive to extreme temperatures, so contractors need to be sure it’s kept within the optimal temperature range, generally considered to be between minus 11 to 30C. All of these factors mean finding the perfect DEF storage solution can be a tall task.
BENEFITS OF BULK STORAGE
Equipment owners frequently purchase DEF in cardboard boxes filled with 2 1/2-gallon jugs. The boxes must be stored inside a temperature-controlled environment and manually hauling the
jugs to pour DEF into the appropriate equipment is a time-consuming task. The relatively small quantity in the jugs means equipment requires frequent monitoring and refilling. This manual process also increases the risk of contaminants that are picked up on the boxes during storage or on the cap of the jug.
On-site DEF storage tanks were developed to address these challenges. Much like with diesel, fuel and fluid distributors can deliver quality DEF to the jobsite, where contractors can store it in bulk until it’s ready to use. This offers the benefit of a continual DEF supply without an operator needing to consistently purchase and haul small boxes or jugs of the fluid. Bulk storage tanks hold larger amounts than cardboard boxes and offer a faster method for transferring the fluid to equipment tanks. Some also reduce the risk of contamination by providing a specially designed dispensing system with a sealed connection for filling the tank. To combat tem-
Fuel cubes are now a common sight on most jobsites. But they can hold more than diesel.
perature issues, DEF storage and pumping solutions may offer optional systems to ensure the fluid consistently stays at ideal operating temperatures.
While these larger storage tanks are helpful, some still pose challenges and not all are universal solutions. Here are some factors to consider when searching for a DEF storage solution optimized for the jobsite.
EQUIPMENT ON SITE
Many DEF storage tanks are specially designed to accommodate a specific piece of jobsite equipment. These tanks offer a custom-engineered solution for that machine, but may not work with other equipment on the jobsite. As more equipment requires DEF, machine-specific tanks are not efficient or practical. Consider choosing a DEF storage tank that can fill a full range of equipment with just a few small adjustments to the control panel.
Another factor to consider is whether the equipment is stationary or moves throughout the jobsite. For mobile equipment, look for a manufacturer that offers a manual transfer pump with a nozzle compatible with all equipment on the jobsite, from excavators and wheel loaders to haul trucks. To extend the runtime of stationary equipment like generators, pumps or heaters, look for a system that monitors the level of DEF and automatically refills the equipment as needed. This eliminates the need for a crew member to constantly monitor and refill the machine and can match an auxiliary fuel supply to extend run time by up to a week. Some tanks can even be fitted with both transfer systems to provide a universal DEF solution for all equipment on the jobsite.
CAPACITY CONSIDERATIONS
DEF storage tanks often have a capacity that ranges from 100 to 150 gallons, allowing users to choose a tank size that maintains the proportional relationship of approximately 10 percent of DEF per gallon of diesel. Estimating the exact need requires careful consideration not just of the fleet today, but of expected changes in the fleet over the next three to five years. Some manufacturers can help rental stores assess the size of the fleet, the additional plans for equipment acquisition and the overall utilization of this equipment to evaluate and determine the tank size that best matches the jobsite needs.
TANK DESIGN
Rental store staff should then consider the customer’s fuel storage solution and determine whether their jobsite would benefit from a separate DEF tank or a two-in-one solution. Standalone DEF storage tanks can be situated next to an on-site fuel storage tank, allowing operators to fill both DEF and diesel at the same time. Look for standalone tanks that offer double-walled containment and a design that allows for DEF storage over an extended period, no matter the climate. Some come with a poly inner and steel outer tank, reducing the overall weight and making it easier to store DEF on-site in both hot and cold conditions. Alternatively, some manufacturers offer a DEF storage tank that mounts on top of a transportable on-site fuel tank for a convenient, two-in-one refueling solution. Renters who opt for this design
should look for models with two ports to feed up to two pumps simultaneously to add capacity as needed to maintain the proportion of 10 percent DEF per gallon of diesel. These tanks should also include an RSV valve for closed liquid transfer. This means the valve automatically closes once disconnected, keeping the fluid in the hose as well as sealing the tank against contamination. Additionally, consider the height of these DEF storage tanks. For example, mounted models should have a total height that doesn’t exceed six feet. This allows operators to easily check the gauges and perform preventative maintenance without needing a ladder and the additional safety requirements that come with it. When renting a top-mounted tank, staff should also be sure it addresses factors like heating options and UV protection to ensure the system can maintain DEF shelf life in a variety of weather conditions.
TRANSPORTABILITY
Finally, rental staff should consider whether the DEF storage solution will need to move throughout the jobsite. Top-mounted designs move along with the fuel tanks they are mounted to, and some standalone DEF storage tanks are easy to transport as well. Those that have built-in, weatherproof containment eliminate setup time by not requiring secondary pans or basins. Stores should also look for tanks with corner brackets and forklift pockets for quick and easy manoeuvering throughout the jobsite. Some of these models are even stackable to reduce their physical footprint. With Tier 4 Final engines in place to meet goals for a more sustainable world, DEF will continue to be an industry staple. In turn, the need for accuracy and efficiency with DEF storage also increases as contractors work to maintain the balance of meeting sustainability requirements and completing projects on time. With the right on-site solution, rental stores can address DEF needs efficiently across the entire jobsite. CRS
ABOUT THE AUTHOR
Jeff Lowe is Western Global vice-president of product marketing.
AT YOUR SERVICE
Going from bad to worse
A poor response from staff can compound problems.
by Russ Dantu
Iwas in Toronto recently for a hockey tournament. Our team won, which allowed us to participate in the “Stanley Cup” of beer league hockey. At 57, I’m playing with guys who are mostly in their 20s, so it can be tough to keep up sometimes. Our team didn’t do well in the tournament but we had a great time. It was a bonding experience - specifically because of a poor hotel encounter we all shared.
The hotel in question had terrible online reviews but the last few were quite positive. Additionally, the hotel appeared to be a brand new build and was a reasonable price. Although I do get leery when it comes to many negative reviews, the team felt it was worth the risk, so we booked it.
Check-in went smoothly. But t here were many issues after we all checked in. Giving them the benefit of the doubt, I created a list of things I’d like fixed in my room. There were four light bulbs missing, no remote control for the TV, no cutlery or plates, no power to the left hand side of the bed, drywall dust all over the floor in the bathroom behind the toilet, only three hangers and no curtains in the room (they had blinds that left an inch gap on each side which meant it was bright all night because of the large outdoor light and superbright at five in the morning).
Many of the other rooms we took had similar issues, the worst being dirty sheets on the bed and no sheets, comforters or pillows for the pull-out beds for all the guys that were sharing rooms. I added those to my list as well and waited in a seven-person-deep lineup at the front desk. Those people were all complaining about similar issues with their rooms.
We were told successively that our problems were implausible, that they couldn’t be resolved at that hour, that no manager was available to speak to and that no refund or restitution was available. And when we let the owner of the
hotel know the next day, he, too, seemed to be unphased by our less-than-great service.
When it comes to customer service, it is key to treat your customers with respect even if there is a lack of seeing eye to eye. Your customers shouldn’t have to advocate for themselves to be treated with respect. Friendly and problem-solving dialogue should be at the forefront of your service.
There are many lessons a company can take from this negative interaction.
One, as a leader, you need to be available when you have an emergency on your hands.
Two, as a customer, you get what you pay for. We should have better considered the reviews and whether a potential negative experience was worth the risk.
Three, make sure your business is transparent. The hotel we stayed at marketed itself as a residence hotel, meaning you would receive amenities similar to an apartment. However, that is not what we got – ultimately we were very disappointed at the false display.
Four, customer service is key. Ensure your staff knows how to handle disputes with patrons and can de-escalate a situation. Great customer service will ultimately bring people back to your establishment. Of course, accidents do happen and things are not always in your control. But it is essential to have staff that know how to deal with and resolve complaints. Otherwise, it will negatively impact your business.
We have to take care of our customers or word will get out quickly which will ultimately look bad on yourself and your career.
Take care of your customers…and yourselves.CRS
Russ Dantu is a 30-year veteran of the rental industry and has been delivering workshops, seminars and keynotes on customer service for over 20 years. Visit russdantu.com.
The summer of maximalism
The subdued pandemic style is giving way to a new exuberance.
by Michelle Nicol, CERP
If the pandemic had you cleaning out junk drawers and donating old trinkets and unworn clothing, you’re not alone. The event industry also felt the same urge to forego clutter and pare back decor, table settings and centerpieces. Often referred to as “quiet luxury,” events that once showcased bright and colourful linen with patterned plates and coloured glassware were turning to a more subdued landscape. With the return to a more pre-COVID setting, the industry is seeing a lot of shifts back to a more maximalist concept and it’s the perfect time to capitalize on the movement.
TABLE SETTINGS
Offering a full selection of cutlery within a collection to a client is a great way to increase the revenue per order. Clients often forget the little pieces such as butter knives, teaspoons and appetizer forks. Selling a client on the complete setting is a simple way to offer a higher-end design with items that are sitting on your shelves. We are also seeing a return to full plate settings including tea and coffee on the table, as opposed to a coffee/tea station. An increase in table settings also results in larger tables and wider linens – which likely all come at a higher price point.
DECOR
We are seeing a lot of lovely and unique furniture setting vignettes at events, oftentimes referred to as conversation areas. Clients are looking for beautiful, different and eye-catching pieces which are usually paired to create areas for guests to relax and converse. If you are short on certain pieces, suggest mix and matching what you have and your client will love your out-of-the-box suggestions. Many clients are also really tapping into lighting for their events and draping. What once
was a boring ballroom is now transformed into a beautifully draped and elegantly lit event space. Experts have the capability to design unique event spaces, bringing their clients vision to life no matter what it originally looked like. This flexibility opens up opportunities to host at any venue – the sky is the limit.
ACTIVATIONS
Clients always have and always will love a photo booth activation at a wedding. You may not think you have the capabilities to supply one, but it may be as simple as a backdrop, a couple of cruiser tables for props and hiring a photographer or company to come in and supply the rest.
EXTRAS
It is the perfect time to have a conversation with your clients and their caterers on what you can supply to help elevate their food presentation. Are they looking for a unique serving vessel that perhaps you have but they are not aware of? Do you have a unique table, bar or bar back that they can use for food presentation and display?
Are there key pieces that you do not carry and are not interested in investing in, but a fellow supplier stocks the item? Do not be afraid to reach out to another company and subrent that item for your client. There are companies who specialize in the items that many rental companies do not have the capabilities to keep in inventory, whether it be for space, maintenance or return. Forming a partnership that works both ways opens up many doors for both companies and results in happy clients. CRS
Michelle Nicol is an award-winning account manager and festival specialist with Higgins Event Rentals in Toronto.
by Darryl Cooper
SAFE DRIVERS, SAFE FLEET
Keep your rental fleet moving by monitoring your drivers and following safety best practices.
We all hear a lot about safety on the jobsite…and with good reason. Even with safety protocols and the right training in place accidents still happen. As a rental business, staying safe on a customer’s jobsite is always essential – hardhats, eye protection and other PPE are commonplace now – but have you considered the safety of your drivers? Are you protecting your customers, workers (and, let’s be honest, your business) by implementing safety practices for employees behind the wheel? Ensuring the right protocols around speeding, braking and distracted driving are paramount. But it’s easier said than done. You may find yourself in a sticky situation if you’re not monitoring your fleet and encouraging better driver behaviour.
When you put a worker behind the wheel of
a company vehicle you both take on a lot of risk. Driver behaviour and attitude are critical to performance, both on and off the road. But establishing and maintaining driving best practices takes work. It’s a real change in culture – one that sees safety as investment, rather than an expense.
TIME FOR A CULTURE CHANGE
Instilling a holistic safety mentality in your employees is essential. Your customers need to see you taking safety seriously. If your people are reckless behind the wheel, how will your customers trust the care you put into the equipment you’re renting and maintaining for them? It’s a shift from seeing safety as another box to check to one where you are invested and committed to protecting the wellbeing of workers and your customers.
RIGHT: One of the keys to a safe trucking fleet is hiring drivers with the right attitude and giving them the right training and incentives.
Your leadership team needs to be vocal about their commitment to safety. It’s one of the most important factors when it comes to changing company culture and ensuring new processes are understood and followed.
We’ve made safety a pillar of our culture, but our efforts tended to focus on our equipment, our branches and how we worked on our customer sites. Driver and vehicle safety was always hard to measure because of the remote nature of the work. You often don’t realize you have a problem until after the infraction or incident happens. If not addressed, problems can continue until you are faced with losing your commercial operator licence or even a compliance audit from the Ministry of Transportation. Your people may be speeding, driving aggressively or driving while distracted but unless you have tools in place to monitor these behaviours you may only find out what’s really happening after there is an incident. Left unaddressed, you risk big fines and in the worst of cases your people (or others) getting hurt.
FLEET SIZE DOESN’T MATTER
Whether you have five vehicles or 50, monitoring and tracking your fleet is the only way to achieve real results. As the saying goes, “That which gets measured gets done.” Data from your vehicles’ GPS can provide the information needed to know what is happening on the road, even when there are no incidents. When patterns start to emerge for specific drivers the data can help correct poor driving behaviours before they result in an accident. Having visibility to your fleet allows you to set goals, measure what matters and benchmarks so you can tell what’s working and what’s not.
Fleet monitoring is not about policing your people. It’s a way to identify and reward good driving behaviour while correcting unsafe driver behaviour: harsh braking, cornering, excessive speeding or signs of distracted driving. These behaviours can have a huge impact on the performance, safety and bottom line of your company.
TRAINING AND INCENTIVES
Driver training is a given but remember,
it’s not a “one and done” kind of thing. You need regular check-ins and upskilling to ensure your drivers understand the unique challenges of operating a company fleet vehicle.
Once your training program is in place and you’re gathering data and information to help monitor driver performance, it’s a good time to introduce incentive and recognition programs.
This is something that’s really worked for us. We’ve got 750 trucks on the road at any given time so measuring performance over the course of the month and the year is effective and motivating to our team. We use financial incentives to reward good behaviour and it’s created a fun, healthy competition within the team to see who can get the best safety records. We also publish a list of the drivers with the best safety records and celebrate those safety champions within the company. It’s a great way to promote good behaviour, rather than policing the bad behaviour.
CONSIDER COR CERTIFICATION
COR certification is the gold standard in the construction industry, measuring safety and helping to integrate safety principles into a business. Most contractors are COR-certified now since the public sector is increasingly requiring it as a prebid qualification. It will be only a matter of time before the private sector follows suit.
I see COR as the foundation of safety culture. It’s going to ensure your team has the
right training and safety fundamentals in place. But it’s not always enough – investing in technology to identify, measure and address driver performance is also crucial.
A heightened attention on safety culture means your customers are becoming more intentional and discerning in choosing who they work with. The third-party vetting provided by COR helps to ensure companies have the right information and accreditation, and that processes are in place. If you’re COR-certified as a rental business, your customers can be confident you are meeting the same safety procedures and standards they are….and that your workers know how to proactively identify, evaluate and control potential hazards when they are on the jobsite.
SAFE DRIVING STARTS WITH SAFE DRIVERS
Finding and retaining qualified workers is a challenge, and it’s not getting any easier. Even with proper selection and training, human nature is what it is. People get distracted and make mistakes. Luckily, new and emerging technology is making the industry safer – both for drivers and their employers. When we combine technologies like fleet monitoring with good safety programs and incentives, we can mitigate these risks and create safer, healthier and more productive workplaces for everyone. CRS
Darryl Cooper is president of Cooper Equipment Rentals.
by James Hong
WHAT WENT HONG
Secure loads for safety
Transporting heavy equipment safely requires many careful steps.
No matter what size vehicle you are loading or carrying, whether an interior or exterior load, safety precautions are paramount for avoiding accidents due to insecure and unsecured loads. Load safety starts with the cargo: coordinating the spatial pattern of the load and taking into consideration how things fit together because the way loads are packed and handled can both minimize or increase the risk for accidents and injury. Avoiding large gaps between items, fitting items tightly together and matching size and weight as much as possible will structure the load to be secured more effectively and prevent shifting and imbalances.
Vehicle checks are well worth the time it takes and are a professional obligation for driver safety. Checklists can be found online and printed to carry in the cab for commercial and non-commercial vehicles. Start your driving day with a thorough vehicle check including tires, brakes and suspension along with any other requirements for the specific vehicle and class. Always ensure the spare tire and jack are part of the vehicle and be aware that reduced-size spare tires do not have the same load maximums as full-size spare tires. It is highly advisable to carry a full-size spare when carrying a load. Ensure the vehicle maintenance is up to date and be sure your personal protective equipment is on board including work gloves, eye protection, boots and high-visibility vests. Next, work on a well-thought-out plan for arranging and securing the load. For seasoned workers, this can be second nature: a quick look at the goods and the vehicle immediately bring to mind an idea of what is needed. For newer workers, it takes time to gain the experience of assessing, planning and loading. Proper weight distribution will prevent accidents caused by overloading and imbalances due to uneven load weight on supporting surfaces, whether truck beds, flat beds, interior vehicle enclosures or axles. Know the vehicle’s Gross
Vehicle Weight Rating (GVWR) and Gross Axle Weight Rating (GAWR). Check the inside driver’s door frame, VIN plate or vehicle manual for this information. Also be aware of weight limitations on roads and height limitations for underpasses and tunnels found on road signs, government websites and from transportation agencies. Where applicable, protect the cargo from damage and spillage using transport blankets and sealed containers secured in place. Driving conditions, temperature fluctuations, damaged restraints and errors in weight distribution calculations can cause a secured load to come loose or shift. It’s important to check the load periodically to assess for any needed adjustments. Check your local provincial authority for the guidelines each province provides for transportation and trucking securement requirements to properly secure various types of cargo. Hazardous materials and specialty cargo have additional requirements and laws for transporting – get the appropriate training and/or professional consultation for the load requirements. Increased risk of accidents, vehicle damage and substantial fines are the potential results of not understanding or knowing the information related to the vehicle weight. For quick load calculations, there are online calculators for load distribution and weight limits based on the specific cargo and vehicle driven. Always carry proper documentation to keep records of the weight, method of securing, content and destination of the load to use for a later date if required. Finally, good, effective communication between workers while loading and unloading provides clear direction and movement coordination and prevents accidents, injuries and cargo damage.
Be well. Be safe. CRS
James Hong is an independent safety writer and journalist.
THE RENTAL MART GOES WEST
A chance for western rental stores to gather together
by Patrick Flannery
After nearly 40 years, the question arises: why should Ontario have all the fun? We started testing the waters years ago to see if there was any enthusiasm for a western edition of the Rental Mart, Canada’s show for the equipment and event rental industry. And the response was an unequivocal “hell, yes”!
A western event for the industry makes good sense. It’s obviously more convenient for everyone living in the prairies and B.C. That’s a good chunk of the total Canadian rental market, with over 1,600 subscribers to our channels. Equipment and tool OEMs often have different distributors in the western provinces than they do in Ontario and east...time for them to have a venue to meet their clients all at once. The rental business can be a little different in the West – more agriculture, oilfield and mining. So we need a show that brings those flavours.
Rental Mart 2024 will take place Sept. 11 and 12 in the BMO Centre in Calgary. It will feature two days of equipment and supply exhibitions from over 50 exhibitors, plus educational presentations and social get-togethers for rental store owners, managers and workers. Our two major associations, the American Rental Association and the Canadian Rental Association, are supporting the event with presentations and social opportunities. Here it is at last: a chance for western rental stores to take part in Canada’s largest rental trade event.
LANDSCAPERS IN THE HOUSE
There’s another reason why this edition of the Rental Mart is bringing added value. Our friends at Turf & Rec magazine will join us to add a special focus on landscaping and lawncare to the show. Canada’s top lawncare equipment providers will be exhibiting and landscapers from across Canada will be invited to come and mingle with us rental people on the show floor. You might even meet a customer! Turf & Rec has two special presentations planned: Women In Turf celebrating the impressive achievements of women in the landscaping industry, and Advances in Turf Research reviewing cutting-edge lawncare science from experts at the Alberta Turfgrass Research Foundation. Canadian Rental Service and Turf & Rec will team up for a session called The Electric Future discussing how you can navigate the transition from fossil fuels to tomorrow’s battery-powered landscaping and lawncare equipment.
THE 7 DRIVERS OF BUSINESS VALUE
Dawn Bloomer joined the CounterTalks podcast last year and blew us away with her keen business insights (see Episode #49: What’s Next). So we’re bringing her to the Rental Mart to share some big ideas on how to build the value of your company and make it run the way you want. Her seven drivers of value are leadership depth, systemized operations, growth strategy, recurring revenue, risk management, customer base and scalability. You’ve got all those, right? No? Well, if you come to Bloomer’s session, you’ll leave with a plan. It’s more than a walk through a slide deck – she’s going to deliver a two-hour workshop with some serious takeaways. And make it fun.
CONNECT WITH THE CRA
The Canadian Rental Association will continue its 40-year collaboration with
the Rental Mart with a big presence at the Calgary show. Day One will cap off with the “Canadian Rental Industry Economic Forecast” with the association’s researcher, S&P Global, sharing exclusive data on our markets and rental stores’ performance across the country with an insightful look ahead to 2025. Then, it’s time for hospitality and reflection at the King Eddy starting at 5 p.m.
“As president of the CRA and your representative, I am thrilled that Rental Mart is almost here,” Sheldon Fingler of Infinite Event Rentals commented. “It’s always exhilarating to connect with vendors, rental professionals, and peers. I look forward to attending and meeting people from across the prairies.”
INTERACT WITH ARA
The mighty American Rental Association is wrapping up the Rental Mart with a bang. They have an incredible presenta-
RENTAL MART 2024 AT A GLANCE
Date: Sept. 11 - 12
Location: BMO Centre, Calgary
Hotel: Hilton Garden Inn Calgary Downtown
DAY 1 - SEPT. 11
10:00: Show opens
12:00: The Seven Drivers of Business Value with Dawn Bloomer
2:00: Leading Women in Turf
3:00: Canadian Rental Economic Forecast presented by CRA
4:00: Show floor closes
5:00: CRA Hospitality at the King Eddy
tion planned: “How We Did It” featuring a panel of local rental store owners sharing their stories and tips for success. It’s going to be a great discussion... bring some stories of your own and get involved! The bar will be open to help the conversation along.
DAY 2 - SEPT. 12
10:00: Show opens
11:00: Advances in Turf Research
12:00 The Electric Future: Strategies for transitioning our fleets to battery power
2:00: How We Did It panel presented by ARA
3:00: ARA Social Hour
4:00: Show ends
It’s going to be an extra day of action for ARA members as their first-ever golf tournament in the Calgary area happens the next day, Sept. 13, at nearby GlenEagles. This event is open to all rental stores – find a registration link at canadianrentalmart.com. CRS
RENTAL MART SNEAK PEEK
The Rental Mart is your destination to see all the latest technology for Canadian rental stores.
REACHES DIFFICULT LOCATIONS
8 easy-lift.com
Easy Lift compact tracked lifts offers a wide range with models between 40 and 172 feet. A multitude of engine options are available including real hybrid with diesel and rechargeable lithium versions. All units have the ability to work indoors and outdoors with their narrow width and low ground pressure. Rental Series units are available in Ultra Compact, Compact and Large versions, allowing work at height in difficult access locations that are normally impossible to reach with conventional boom lifts. With the simplicity of the units, operator training, maintenance and repairs are easy to manage. The EasyCom telematics system allows Easy Lift to stay
in contact with your unit and assist users with diagnostic and maintenance tasks. A multitude of rental-friendly options are available and make Easy Lift a profitable option for any aerial rental fleet.
CELEBRATING 60 YEARS
8 sureflame.ca
Sure Flame is focused on the future with the development of two new indirect-fired models, the ID4 (oil) and IX4 (dual fuel) heaters. Backed by advanced combustion theory and design, these new heaters feature outstanding performance along with high efficiency. Included standard on the ID4 and IX4 is a new cold-rated OLED display that is designed to simplify troubleshooting by reporting dozens of warnings and errors in easy-to-read text (English or French). Additionally, all warnings and errors are
logged with a date and time stamp to give a clear picture of what happened throughout the heat season.
UPDATED ELECTRIC DRIVES
8 skyjack.com
Recently Skyjack launched E-Drive, featured on their updated line of DC electric scissors. The innovative drive system provides exceptional duty cycles and fully proportional controls, which offer a superior drive experience. The new range boasts simply more, with improved efficiency, controllability and torque for excellent allaround job site performance. During development of the new E-Drive, Skyjack focused on increasing operational uptime. This has resulted in a range that provides users
with more performance while also significantly reducing cost of ownership and improving resale value, leading to a significantly improved return on investment. The new models will feature a new designation “E” to signify E-Drive, for example “SJ3219 E.” In addition, the new range carries Skyjack’s ECO mark as rental companies and major contractors face increasing demands for sustainability information. Skyjack has introduced its ECO mark to support its customers by providing products that deliver benefits in environmental performance and long-term sustainability. Skyjack’s E-Drive scissors ECO benefits include operational carbon savingss compared to previous models; an improved run time per charge; zero emissions; optional ECOtray leak containment; approval for use with bio-degradable hydraulic oil; and telematics allowing for remote diagnostics. E-Drive is available on the entire North American line of DC electric scissors: SJ3213/19 micro, SJ3215/19 E, SJ3220/26 E, SJ4726/32 E and SJ4740 E.
QUIET HEAT
8 gcduke.com
The Sunfire 150-BTU diesel heater offers low emissions, quiet operation and virtually no odor. It heats up to 3,500 square feet for 17 to 19 hours, ensuring long-lasting direct heat. Weighing 195 pounds, it features rubber no-flat wheels for easy mobility.
KEEPS USERS IN CONTROL
8 powersourcecanada.ca
Featuring a 1,125-pound lift capacity with a 3,142-pound tip capacity, the Jackal has an 83-inch hinge pin height that delivers a high lift and dump point to help users reach into large dumpsters, containers and truck beds. And with a 15 gallon-per-minute auxiliary hydraulic flow at 3,000 pounds per square inch, it has ample power and efficiency. The Jackal comes equipped with a 34- or 40-inch-wide bucket as standard equipment. Bucket shells are made from Grade 100, military-grade steel for strength and toughness. Maintenance and service is quick and easy with removable and comfortable cushion panels. The easy-to-use, ergonomic joystick drive and
bucket controls provide simple operation. The spacious operator platform features suspension and padded cushions for a smooth, comfortable ride. The Jackal is designed to keep operators in control with an ultra-low centre of gravity, narrow stance and shorter length optimizing its overall manoeuverability and stability, even when navigating narrow and tight spaces. With sevenor nine-inch available track widths that both feature low ground pressure, the machine delivers surefooted traction for any task in any type of environment. Easy-change capability between narrow and wide tracks means users can get the optimal footprint if—and when—the situation changes. Productive ground speeds of up to four miles per hour enable work across job sites with maximum efficiency.
FRIENDLY AND KNOWLEDGEABLE
8 bugleforklift.com
Bugle Forklift Sales and Rentals is a southern Alberta dealer for Hangcha forklifts and an industry leader in materials handling, specializing in electric and lithium-technology fleet replacements. Bugle is the local dealer for all Club Car golf and utility vehicles. Customers are supported with new, used and a full fleet of rental equipment. Staff are friendly and knowledgeable, ready to go above and beyond no matter how big or small the project may be.
FLUID CONTROL FOR YOUR SHOP
8 norsemansolutions.com
Norseman is not only a duct and insulated blanket manufacturer. Since 1921, Norseman has been manufacturing and suppling industrial products in Canada. Most rental houses are familiar with its full line of heat and air conditioning ducting, as well as its insulated blankets and tarps, but Norseman also builds portable containment, wash bay curtains, tents, privacy/debris netting and fire blankets. Hyprene XC secondary containment berms have foam berm walls that can be
driven over and pop back into shape. A range of sizes from two by two feet to six by eight feet are available. Norseman also carries larger berms and can custom build to need.
PROVEN OVER TIME
8 sullair.com
Rental stores looking for a time proven, reliable North American-built air compressor with local support for their fleets should consider Sullair. The DPQ185T4F 185-cubicfeet-per-minute air compres-
The Iron Ant is designed for moving compactor plates and has a 1,200 lbs. lifting capacity. It can also move other items like landscape rocks, tree balls, and various building materials.
SHOWCASE
sor comes with Kubota or Perkins power and runs for 10 hours on the 27-gallon fuel tank. Its clamshell design allows easy access for service and maintenance.
The air end has a five-year or 10,000-hour warranty. Sullair offers a full range of compressors including the new electric portable E1035H.
THEY KNOW COMPACTION
8 webermt.com
For 70 years, family-held WeberMT has been building compaction equipment in Germany.
With a focus on compaction,
it is constantly improving compaction technology. The SRV 590 rammer is a 137pound machine that hits as hard as heavier machines in the market.
Three levels of filters with tool-less access, an hour meter standard and extra guarding makes the SRV 590 ideal for rentals. WeberMT carries a full line of compaction including 32 models from DC-powered to diesel trench rollers. Inventory and support are located in Michigan, Quebec and Alberta.
EVERYTHING FOR ELECTRICAL DISTRIBUTION
8 lindequipment.net
Lind Equipment now offers a full range of electrical distribution supplies. Following up on the success of the 50-amp
Onsite panel, Lind has added transformer carts and power dollies. Lind dealers offer several standard setups but can build to custom specifications as well. Innovations such as USB ports and built-in LED lighting make Lind’s distribution a profitable option for a rental fleet. Lind is Canadian owned and based, with manufacturing facilities in Ontario.
FIX IT YOURSELF
8 easycamllc.com
Easy Cam is a user-repairable sewer camera that allows rental houses to increase utilization. By repairing the units themselves, rental houses can have the camera ready in hours as opposed to days or
weeks. No more shipping off to the manufacturer to repair, wasting time and costing dollars in freight. Cordless, WiFienabled, modular, heavy-duty packages from 75 to 200 feet are an attractive rental item for any fleet.
WORKS HARD IN THE COLD
8 kaeser.com
Kaeser’s new Mobilair M59PE delivers up to 195 CFM at pressures from 75-150 PSI with a 205 PSI model also available. Its Sigma Profile air end combined with reliable Hatz Tier 4 Final diesel engine delivers up to 15 percent more fuel efficiency without DPF filters (no regeneration needed). This flexible unit is designed for heavy-duty civil and commercial construction, demolition, sand blasting and other site work applications as well as
SHOWCASE
portable backup for stationary units. With a 21-galllon fuel tank, the M59PE is ready for a full shift of up to eight continuous hours without refueling. On road or off, the M59PE offers superior handling with 15-inch wheels for higher ground clearance and a rigid tow bar with adjustable hitch height. High-visibility, low-energy LED lighting and heavy-duty bumpers promote safety and protection. A convenient lifting eye aids in truck loading and unloading as well as in the service shop. The M59PE features a high-efficiency cooling system for operations in high heat conditions up to 113 F. The high-capacity cold-start battery ensures starts in cold weather and the antifrost valve maintains optimal air temperature to prevent tool freeze up.
REDUCED DAMAGE TO ASPHALT
8 dynamictire.com
Dynamic Tire has introduced its latest product line of heavy-duty rubber tracks designed for skid steers and mini excavators. Engineered with a premium blend of natural and synthetic rubbers, the tracks offer superior durability, flexibility and all-weather performance. Dynamic’s
unique formulation enhances anti-abrasive properties and flexibility and prevents soil from sticking, reducing noise and vibration on hard surfaces. The drop-forged steel cores are heat-treated for increased toughness, ensuring optimal pitch and strength. Carefully embedded steel cords accommodate machine and loading weights, doubling traction compared to wheeled vehicles and improving maneouverability and control. The rubber tracks minimize harm to asphalt or concrete compared to steel tracks. Special lug patterns and rubber elasticity extend machinery lifespan and reduce driver fatigue. The tracks decrease down force while exceling on soft ground, wet surfaces, and inclines. The product line includes various tread patterns tailored
to different applications, ensuring optimal performance in all conditions. Dynamic Tire promises commitment to customer satisfaction with a hassle-free warranty process and exceptional support.
EFFICIENCY AND AGILITY
8 canycomsales.com Canycom’s SC75 concrete buggy features a robust design and rubber track undercarriage. It is designed to transport concrete and landscaping materials across
rough terrains with minimal ground impact. The heavy-duty rubber tracks ensure balanced weight distribution, allowing smooth travel over wet, muddy ground, uneven terrain and loose sand and gravel. Its ability to navigate tight spaces comes from counter-rotating tracks that allow for a tight turning radius. Compared to wheeled buggies, the SC75 stands out in efficiency and agility, consistently saving users time, money and energy. The SC75 is easy to operate, low in maintenance costs and delivers a high return on investment. The model is available in various configurations. The straight-dump model comes with a powerful Honda GX690 gas engine, while the 180-degree pivoting dump models offer options of a gas Honda engine, a propane Honda GX690 engine or an electric version powered by lithium-ion batteries.
Introduced to the North American market over 20 years ago, Canycom buggies are engineered and manufactured in Japan.
MULTIPLE PROPERTIES ON A SINGLE FILL
8 gcduke.com
The Stinger Gateway is an advanced stand-on sprayer and fertilizer applicator, providing precise application rates. Its one-touch control panel allows users to pre-program up to three different rates, enabling quick and accurate adjustments between properties with just a finger touch. Equipped with a 22-gallon tank and a 150-pound hopper, it can service multiple properties on a single fill. The low center of gravity ensures stability and effective application on varying terrains. The ground-metered spread and spray system offers turn compensation for even product distribution.
GO PAPERLESS
8 alertrental.com
New in Version 24, AlertSign is a convenient way to capture electronic signatures and collect payments directly through Alert. Users can easily capture signatures on bids from clients, allowing them to quickly turn those bids into business. Collecting customer signatures on the go, from anywhere, ensures deals are sealed instantly. The platform also empowers stores to collect payments swiftly, streamlining the transaction process. Customers can review the document, sign electronically and even make a payment, all in one sitting. Whether the customer is in the store or not, they can easily –and securely – sign from any device with internet access. Once signed and/ or paid, the document and payment information are automatically updated in the Alert system, ready for the next step in the process. With the robust authentication system, each signature is accompanied by a date stamp and IP address, providing stores with the utmost security and peace of mind. AlertSign can help rental businesses go completely paperless, reducing carbon footprint while enhancing operational efficiency. Plus, no more chasing down missing paperwork – it’s all stored neatly in one place.
PATENTED BI-LEVELLING
8 almac-italia.com
AlmaCrawler aerial and material handling lines offer excellent solutions for working at heights and transport of mate-
rial. Jibbi tracked boom lifts and Bibbi tracked scissor lifts are offered with a unique and patented bi-levelling system, allowing the chassis to automatically adjust to the angle of the slope, both at right angles and laterally. The dynamic and proactive drive system even allows the user to climb a slope while working in basket, without having to get down on ground and without having to control the levelling manually. These units are available in diesel or battery versions (AGM and lithium) and a host of safety accessories are available including ultrasonic detection from the basket, an anti-entrapment system and detection of potholes and obstacles while driving. AlmaCrawler Multiloader transporters are available in 1.5-, three- or sixton versions and are fully electric rechargeable, with electric
and waterproof drive motors. Fixed and bi-levelling versions are available as well as many interchangeable accessories to adapt the carrier to the task. These tracked carriers are popular for transporting big and heavy loads on construction and industrial sites; moving and inserting extra-long pieces in restricted areas; and safely handling loads when moving on slopes. The wireless remote control allows the operator to keep an eye on the load from all sides and ensure everyone’s safety.
LESS PAINTING, MORE PLAY
8 tinymobilerobots.us Designed by TinyMobileRobots, the Pro X is a field painting robot that alleviates the pressures of multi-field painting. This inno
vative machine runs autonomously, capable of painting multiple fields with precision, thereby reducing line painting to a one-person job. Preparing a field for a game involves numerous tasks, and with the Pro X, users can allocate more time to other essential duties. The included tablet remembers previous field layouts, allowing users to duplicate fields with just a click. Pro X robots come equipped with hundreds of built-in field templates that can be resized and customized to specifications without losing the correct proportions. The intuitive user interface makes it easy for teams to customize line patterns, widths and colours, accommodating a wide range of sports with minimal setup.
The Pro X can paint a fullsized soccer field in just 22 minutes and a women’s lacrosse field in just 30 minutes, eliminating the need for tapes or strings. This reduces field layout times from hours to mere minutes. By automating the line-marking process, the Pro X significantly enhances the efficiency of recreation facilities. It saves time and labour costs while delivering perfect lines that athletes, spectators and facility managers can appreciate. The precision and reliability of the Pro X ensure that every field is game-ready quickly, allowing the team to focus on other critical tasks and improving overall field management.
IDEAL FOR HALLS AND STADIUMS
8 zoomlion.com
The ZT48J-V telescopic boom lift is the latest high-performance equipment launched by Zoomlion, designed to meet various indoor and outdoor aerial work needs.
This platform boasts several advantages, including flexibility and efficiency, safety and comfort, green energy-saving features and easy maintenance. With a climbing ability of up to 45 percent, it handles complex terrains making it suitable for construction sites and urban renewal projects. The small wheelbase and turning radius, coupled with three composite action controls, make it ideal for narrow spaces like shopping malls and exhibition halls. Its dual load design (660/1,000 pounds)and large platform (eight by three feet) accommodate diverse tasks such as stadium maintenance and exterior wall cleaning.
The ZT48J-V ensures stable operations in complex environments with a weighing accuracy of less than 11 pounds and dynamic leveling accuracy of less than 1.5 degrees. The multi-sided boom design provides excellent rigidity and minimal deformation, enhancing safety during aerial work.
GREAT FOR BEAM AND PANEL INSTALLATION
8 hoeflon.com
Hoeflon compact tracked spider cranes are available in North America. Versions C1, C4. C6 and C10 are allowing lifting heights up to 72 feet with a capacity of nearly 9,000 pounds.
Offered in diesel or lithium battery versions, they are suitable for lifting work in places
where conventional cranes or lift trucks cannot reach. The wireless remote with an LCD screen displays all lifting parameters including angles, load and remaining capacity. Operators are in control of movements near the work to be accomplished. An automated safety options prevents overloading and make Hoeflon spider cranes very safe even for inexperienced operators. The new 2024 MultiTool allows the crane to be transformed into an operating arm/ wrist with a pipe claw, H-Beam gripper and positioner in order to make placements previously impossible with a winch cable. The MultiTool offers rotation, side-tilt and reverse-angle working functions for beam and panel installations on overhead surfaces and ceilings.
BIG HEAT MADE SIMPLE
8 lbwhite.com
L.B. White recently introduced a new indirect heater called the Journeyman 360. The target user is someone looking for simplified big heat in the 250-500,000 BTU range. The anticipation is that
the Journeyman 360 fills that gap. The value proposition is simplification. It presents this through very simple straightforward controls. There is a basic selector switch for either the fan to circulate the air or toggle the selector for heat. It is built to last with a rugged frame. Optional fork pockets are available too. Even though simplified it does come in a dual-fuel version, which means you simply change fuel types to either propane or natural gas using a selector valve. There is also a diesel fuel
option with an on-board 40-gallon tank. Keeping the electrical requirements simple allows for a 120V power requirement. While the product can function in manual mode, there is a thermostat option offered as an accessory to provide flexibility to tether the thermostat closer to a work area. When looking for big heat and simplification the Journeyman 360 is ideal.
THE RENTAL STORE’S FRIEND
8 ces-sales.com
Construction Equipment Solutions continues to provide quality heating products as well as service parts and
technical assistance to the Canadian rental industry. CES carries a complete line of heating products for all heating applications and fuel choices, including propane, natural gas, electric and oil-fired units. As well, it supplies units that are direct-fired, indirect-fired and infrared as well as convection. The Val 6 heaters are designed with the highest quality and dependability in mind. The Val 6 radiant heat is able to heat an object without heating the air and losing efficiency at the same time. Val 6 heaters are not affected by wind or cold ambient temperatures the same way forced air heaters are. Not only are Val 6 heaters eco-friendly, releasing only one to two parts per million of carbon monoxide, but they are able to convert almost 100 per cent of their fuel to energy. This makes the Val 6 a very efficient form of heating. CES also offers the full line of Marley Engineered heating products. The TBX series mobile warmer comes in two sizes.
THIS IS MORE THAN JUST A IT’S ALL OF THE PARTS THAT MAKE IT A BOOM LIFT.
LOW CLEARANCE FOR HARDTO-REACH PLACES
8 raymoelectric.com
The Raymo is a fully electric, remote-controlled, low-clearance mower that excels in climbing slopes up to 40 degrees. The ZTR steering system in combination with four-wheel drive delivers exceptional driving and manoeuvering capabilities on rough terrain. The remote control keeps operators a safe distance away, allowing for the mower to get into areas inaccessible or unsafe with an operator. The Raymo is inexpensive to operate, drawing 1.4 to 2.4 kilowatt-hours power. It requires low maintenance with fewer moving parts than a single combustion engine. It produces zero emissions and low noise pollution at 85 decibels. The low clearance height at 20.08 inches is a clear benefit, as is the long control range at 500 feet. Ideally for rental operations, multiple mowing decks can be attached and the overall weight is low at 524.7 pounds.
MOBILITY AND VERSATILITY
gcduke.com
The Altoz Switch combines the traction and mobility of tracks with the versatility of a wide range of interchangeable attachments. This compact unit efficiently handles multiple tasks and terrains in any season. Attachments include a snow blower, rotary broom, V blade, material pusher and all-terrain brush mower, making the Switch a four-season solution.
LOOK
On the rebound
The events sector is making a comeback.
by Andrew Snook
During the COVID-19 coronavirus pandemic, I am hard-pressed to think of a sector in our economy that took a bigger beating than the events sector. So, I was pleased to read in a Statistics Canada report released earlier this year that muchneeded revenues are returning to the sector.
According to the report, businesses in spectator sports, event promoters, artists and related industries earned $11.1 billion in operating revenue in 2022, up 51.6 percent from 2021. You might respond to this statistic with “No duh, everything was closed,” and that would be fair. But when compared to 2019, operating revenues within this subsector were 5.5-percent higher. This was led by spectator sports (35.1 percent), promoters (presenters) of performing arts, sports and similar events (34 percent); independent artists, writers and performers (25 percent); and agents and managers for artists, athletes, entertainers and other public figures (5.9 percent).
In 2022, operating revenues from live events and festivals grew 94 percent to $3.8 billion, as restrictions lifted and concerts, fairs, festivals and other events received the green light to re-open. According to the report, operating expenses increased 87.1 percent to $3.6 billion, while salaries, wages, commissions and benefits grew 53.9 percent to $927.3 million, leading to a profit margin of 5.8 percent.
The report states that demand for in-person experiences remained high throughout 2023, despite the pressures of inflation, and are expected to show additional increases in operating revenues for industry groups within the subsector (Statistics Canada’s complete financial picture for 2023 will be published later this year).
The Canadian Rental Association stated that tent and event rental revenue returned to pre-pandemic levels in 2022, experiencing 102-percent growth. The CRA added that 2023 was expected to bring growth of 5.1 percent, followed by additional gains from 2024-2027 with tent and event revenue projected to increase to $398 million.
The resurgence of the tourism industry is also helping drive more people to in-person events. According to Statistics Canada’s Q1 2024 report on national tourism indicators, tourism spending is up 1.8 percent in the first quarter of the year, followed by a 2.4-percent increase in the fourth quarter of 2023. The increase in tourism spend is being fulled by both international visitors and Canadians checking out the many beautiful places this country has to offer. Tourism spending from international visitors in Canada increased 1.8 percent in Q1 2024, following a four-percent increase in Q4 2023; while tourism spending by Canadians in Canada was up 1.9 percent in Q1 2024, following a 1.8-percent increase in Q4 2023.
Now with these statistics, I’m not saying everything is rosy in the industry. To be fair, inflation has also had a major impact on all industries, and the overall tourism spend in Q1 2024 increased to 93.3 percent of its level recorded in Q4 2019. Add to that, the years of the pandemic that companies struggled with little to no revenue, and there’s certainly still a mountain to climb. But at least things are trending in the right direction. CRS
Andrew Snook is an independent industry writer and former editor of Rock to Road and Crane and Hoist magazines.
Now your customers can inspect drain lines far from a power source. The Gen-Pack battery adapter allows up to 12 hours of remote operation with limited access to power. The Gen-Pack is also sold separately.
But wait, there’s more. Your customers can track how far the camera has traveled down the line with the on-screen distance counter. And they can now record on a ash drive or send the recording to their smartphones with the built-in Wi-Fi transmitter.
For more information, visit www.drainbrain.com/XPodPlus, or call the Drain Brains ® at 800-245-6200
NEW Gen-Pack™ Battery Adapter. (Battery not included)
