Travel Tips

Frontier Airlines Has Ditched Telephone Customer Service

e waiting time to talk to a person on Frontier Airlines’ customer service line has now been extended to forever. e budget carrier says the transition to o ering online, mobile, and text support only was completed last weekend, CNBC reports. Callers to the customer service line now get the message: ”At Frontier, we o er the lowest fares in the industry by operating our airline as e ciently as possible. We want our customers to be able to operate e ciently as well, which is why we make it easy to nd what you need at Flyfrontier.com or on our mobile app.” Callers are not o ered the option of speaking to an agent, Travel Noire notes.

An airline spokesperson says the switch will ensure passengers will ”get the information they need as expeditiously and e ciently as possible.” Frontier exec Jack Filine told investors earlier this month that the change would lower labor costs. He said agents on phone calls were limited to one-on-one interactions, while a chat agent could handle three or more inquiries at once. ” ink about the most sort of obscure question a customer might ask that would take a call center agent many, many minutes to research and nd an answer to,” he said, per CNBC. ” e chatbot can answer that very quickly.”

A er cutting sta during the pandemic, airlines had a lot of trouble nding talented sta willing to work for low wages when travel picked up again, the the New York Times reported in a look at long customer service waits last year. Dean Headley, co-author of Airline Quality Rating, said he didn’t expect airlines to x call wait times anytime soon. ” ey are trying to work with technology instead of sta ng up with people that can answer the damn phone,” he said, adding that airlines ”believe there is always another person who will buy that ticket and that’s probably not altogether incorrect.”

TravelTips

Shop In RI Selects Sugarbush Resort, Vermont Here Are the 10 Most Beautiful Skylines in America

as their #1 Skiing Getaway on the East Coast! rillist o ered its take on the nation's skyscraper-dotted scenes. Whether you're gazing upon famous landmarks like the Empire State Building and St. Louis' Gateway Arch, or a Minneapolis scene straight out of Fargo, America's skylines o er eye candy that are a testament to the architects and builders who've erected our nation's most notable buildings. rillist looks at cities with high-rises, monuments, and other super-tall structures across the US that repeatedly take viewers' breath away when seen from afar, with some well-known entries and perhaps some surprises:

St. Louis Honolulu New York

Sugarbush is an overlooked gem among its peers, with many skiers heading to nearby Killington, Stowe, or Mad River Glen over this

double mountain resort. So why shouldn’t you do the same? To put it simply, Sugarbush o ers practically everything that those more popular ski areas boast, minus the crowds. So if you fancy schussing down a freshly groomed slope without queuing for a lift or dodging snowploughers this could be just the place for you! Terrain: The resort is made up of two interconnected mountains, Lincoln Peak, where the majority of trails are, and Mount Ellen. Other lower peaks include Castle Rock, Gadd Peak and North Lynx. For the type of gnarly terrain you would expect from Mad River Glen, just hop aboard the Castle Rock Double chair to Castle Rock. From the top at 3,812 ft, you’ll have the steep double black chutes of Lift Line and Rumble to get stuck into. If clocking up maximum vertical drop is more your thing then you’ll find the slopes here laid out much better for top-to-bottom shredding than at Killington. Even if you ski Missing Cruise Passenger Turns Up Alive in Gulf Next Day A man was drinking with his sister at a bar aboard Carnival's Valor cruise ship following its departure from New Orleans when he stepped away to use the bathroom around 11pm. He never returned. His sister reported his disappearance to crew members around noon ursday, some 13 hours a er she'd last seen him. For more than three hours, crew members search the ship for the missing man, to no avail. at's when they assumed the worst. If the man wasn't on the ship, he must have Woman Stung by Scorpion on United Air Flight out of San Fran You can’t always get a free checked bag on a domestic ight, but increasingly you can get a complimentary scorpion sting: A wo man on a San Francisco to Atlanta ight went to the plane’s bathroom a er feeling a ”stinging sensation” on her leg, when out dropped a scorpion and ”scurried across the oor, A ight attendant was able to snag the critter. all 111 trails here, there’s also 2,000 ac of backcountry to explore in the Slide Brook Basin area! fallen o . What happened next has been dubbed a miracle. ”A er learning that one of our customers on ight 1554 from San Francisco to At Town: If all that wasn’t enough, Sugarbush is generally a notch cheaper than pricey Stowe, but not at the sacrifice of luxury. For lavish lodgings, look no further than Lincoln Peak Village. For these reasons and more, when it comes to the most practical ski destination in Vermont, Sugarbush is a fantasic choice for a winter weekend Alerted to the disappearance around 2:30pm, the Coast Guard "launched all available resources," including a New Orleans-based helicopter and planes from Florida and Alabama, to search more than 200 miles across the Gulf lanta was stung during ight, our crew res ponded immediately and consulted with a MedLink physician on the ground who provided medical guidance,” a United rep said. ” e customer was transported to a getaway! of Mexico, Lt. Seth Gross, a search and local hospital. We are in contact with our rescue coordinator. e odds weren't customer to ensure her well-being.” good. Around 8:30pm, however, a report emerged that individuals aboard bulk

• Atlanta • Boston • Chicago • Cincinnati • St. Louis carrier CRINIS had spotted something oating in the ocean some 20 miles south of the southwesternmost tip of the Mississippi River Delta. It was the missing man. e 28-year-old was not only alive but, amazingly, responsive, despite being in the water for as long as 21 hours. at would be "the absolute longest that I've heard about—and just one of those miracles," says Gross. "It kind of blows the norm, the normalcy, out of the water here, and really just shows the will to live is something that you need to account for in every search-and-rescue case." e man was brought aboard the helicopter and transported to a hospital. His current condition is unknown. In a statement, Carnival Cruise Lines expressed its appreciation for "the e orts of all, most especially the US Coast Guard and the mariner who spotted the guest in the water," per WFLA. Valor, which had made a U-turn during the search, continued on to Cozumel, Mexico.

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