GLOBALPAY EXPRESS
USER MANUAL
Version 1 1
VERSION CONTROL
This document is subject to version control to ensure that all updates and changes are accurately recorded and tracked
Version Date
Author Changes Made
1.0 2024-08-20 Bessie Galimba Creation of the draft.
1.1 2024-09-20 Bessie Galimba Formatting and style aligned to other SFC documents.
I. INTRODUCTION
This user manual is designed to guide both customers and website administrators and ensure a seamless experience through the GlobalPay Express platform It covers two key areas:
1 Customer Payment Process - This section outlines the steps customers need to follow to successfully complete payments using the available payment methods on the GlobalPay Express website
2. Admin Panel Instructions - This section provides administrators with detailed instructions on how to manage transactions and generate reports with the admin panel.
FAQs are included at the end of each section to address common concerns and provide quick solutions to potential issues that may arise during the use of the platform.
II. PAYMENT PROCEDURES
1 Open the GlobalPay Express Website
2 Select “Pay Now” to proceed
3 Input the required account information, then click “Next” to continue
Note: The Account Details page is where all the required fields for your payment transaction will be displayed. Input fields for Account or reference numbers, payment types, ID numbers, etc can be added in this page.
4 Enter the customer details, then click “Continue.”
5 You will be directed to the Payment Details page
6 Enter the amount to be paid on the provided text box under “Amount”
7. In the "Payment Method" section, select a payment method from the options provided. Refer to the PAYMENT METHODS section for the specific procedures for each payment option.
i. BayaniPay
ii. Credit/Debit Card
iii. Maya
iv. QRPH
8 On the right side of the Payment Details screen, the payment summary is displayed This panel automatically updates as you change the amount and payment details
9 Once com ated under the Payment
12. To make another payment, click “Make another payment.”
III. PAYMENT METHODS
A. BayaniPay
1. Select “BayaniPay”. You will be directed to the BayaniPay site.
2 Enter your mobile number to login into BayaniPay, then click “Continue”
3 Enter your BayaniPay PIN
4 Review the payment details and source account, then click “Proceed”
5 Enter the OTP sent to your registered mobile number
6 A success page will open to confirm your payment
7 You will be redirected to the GlobalPayExpress A confirmation page will appear, indicating that your payment was successful
2 Input you
3 Confirm your details on the right
C. Maya Payment
1. Select Maya. You will be redirected to the Maya website.
2 Enter your m
4 Review the purchase details, then click “Confirm to Pay”
5. press
6 GlobalPay Express verifies that your payment has been processed successfully
D. QRPH
1 Select QRPH
2 You will be directed to the QR page
3 Use your application to scan the QR code Select “Pay Now”
4 The application will confirm your payment
5. You will then be redirected back to GlobalPay Express to confirm that your payment has been processed successfully.
IV. PAYMENT FAQ
1. How do I make a payment?
○ To make a payment, open the GlobalPay Express website, select “Pay Now,” enter your account information, and follow the prompts to enter your payment details
2. What payment methods are supported in GlobalPay Express Pay?
○ You can use the following payment methods
■ BayaniPay
■ CreditDebit Card
■ Maya
■ QR PH
3. How will I know if my payment was successful?
○ After completing your payment, you will be directed to the Payment Confirmation screen, where you can confirm that your transaction was successful.
4. What should I do if I encounter an error during payment?
○ If you encounter an error during payment, please double-check your information and try again If the problem persists, contact customer support for assistance
5. How can I reach out to GlobalPay Express Support for any questions or concerns?
○ For any questions / concerns, please reach out to GlobalPay Express support via their Contact Us page: https://www bayaniglobal com/express
○ Email: support@bayaniglobal com