CONSTRUCTINGCHANGE

To my amazement, he told me to give him a few minutes to prepare and he would be on the road. It was a two hour drive from his home. While he prepared to leave, I contacted the agent, received approval to do an in person visit.

Multiple people had to be contacted and David had several challenges once he arrived at the location to meet everyone he needed to speak to, but he managed to get all this done. He provided the information I needed in time to offer a quote. He gave me the confidence in the operation I needed and at the same time made a great impression on the owners and managers of this company.

This agent was very thankful for our efforts and stated he is going to send more business to us and increase his book. Without David having such a positive attitude and a motivation to serve our customers and our company, I don’t believe we would have been able to bind this account or the future accounts that are to come from this agency. David’s actions were above and beyond my expectations and truly exceeded our customer’s expectations, as well.

-- Beckie Miller, Senior Underwriter