SUBMISSIONPROCESSESVICTORY

About a year ago we changed the process so that submissions were not immediately declined because it came in without an agency number. We made it so that the codeless submission went to our sales associates who were required to call the agent to find out what agency location they wanted the account to be allocated. From there is was sent back to policy services to be processed and then sent to underwriting.

As of March 27, 2023, we are speeding this process up even more! Policy Services will go ahead and process an application without an agent code and send it to the underwriter who will get with the agent while they are working the account and find out which agency code they want to use.