POLICYRENEWALCRUNCH

An Agent called me at 4:50pm on Friday April 21st. They had an issue with a policy that was supposed to be renewing on Monday the 24th but they had no renewal offer. I was unable to reach my underwriter and decided to call Nancy due to the time. I left her a voicemail describing the issue. Nancy called me back at 5:30pm for clarification and 6:05 to make sure all was good. I also communicated with the agency. They were extremely happy to have their issue solved. Thanks to Nancy for going above and beyond.

Submitted

by:

Leo Plese