Amana Living Annual Report 2014-15

Page 1

ANNUAL REPORT 2014/2015 mm

CONTENTS About Us About Amana Living . . . . . . . . . . . . . . . . . Our philosophy of care . . . . . . . . . . . . . . . . Amana Living locations . . . . . . . . . . . . . . . . From the Chairman . . . . . . . . . . . . . . . . . From the CEO . . . . . . . . . . . . . . . . . .

2 2 3 4 5

Customer Service New website simplifies search for services . . . . . . . . . . 6 A guide through the aged care maze . . . . . . . . . . . . 7

Home Care Timely and consistent care at home . . . . . . . . . . . . 8 Flexible funding package makes life easier . . . . . . . . . . 9 Skilled care coaches support home care staff . . . . . . . . . 10

Housing Treendale Stage 3 has heart and soul .










. 11

Residential Care Caring for people with complex health needs . . . . . . . . . 12 Garden transformation involves community . . . . . . . . . 13

Health Care Focus on health care . . . . . . . . . . . . . . . . 14 Health care that residents can count on . . . . . . . . . . 15

Dementia Services Leading the way in dementia care . . . . . . . . . . . . 16 Younger people with dementia get together . . . . . . . . . 17 Praise for McCusker Nurse Service . . . . . . . . . . . . 18

Enrichment Fun, engaging activities enrich lives . . . . . . . . . . . . 19 Circus time! . . . . . . . . . . . . . . . . . . . 20

Anglican Essence Anglican essence — inclusive values . . . . . . . . . . . . 21

Staff Culture Caring the right way brings satisfaction . . . . . . . . . . 22 Building satisfying careers . . . . . . . . . . . . . . 23 Celebrating our 3Rs culture . . . . . . . . . . . . . . 24

Governance Treading lightly on the earth . . . . . . . . . . . . . . 25 A year of progress . . . . . . . . . . . . . . . . . 26 The Amana Living Board and Executives . . . . . . . . . . 27

Supporting Us Please consider supporting us .



























Thank You Thank you .







Photos by Leon Shaffer, unless otherwise stated

About Us ABOUT AMANA LIVING Established in 1962, and a part of the Anglican Community, Amana Living is one of Western Australia’s largest not-for-profit providers of aged care, accommodation and support via: • 13 residential care centres • 17 retirement communities • two transition care sites • home care services to support those who choose to remain in their own home • dementia services to support those living with dementia and their carers • three dementia-specific day clubs

OUR PHILOSOPHY OF CARE We strive to enrich the mind, body and soul of those we serve by: • generating a sense of passion and energy about people living their life to the full; • creating genuine choices so that people can live life in a meaningful way, reflective of their preferences and individuality; • creating opportunities for people to stay connected with past friendships and to develop new ones; • always involving and consulting people in decisions that affect them; • creating opportunities to improve and restore physical abilities and mental agility so that people can keep fit, active, involved and independent wherever possible; • providing excellent clinical and health care in all circumstances; • supporting people to explore and develop their spirituality; • encouraging and acting on feedback to improve care and services.


About Us


Perth Metropolitan Area: DS CC R Kinross Care Centre DS D Kinross Day Club



R Wearne House RL Wearne Village RL Treendale


RL Wollaston Court CC DW R

E Lady McCusker Home RL Lady McCusker Village RL St Francis Court



R Moline House RL Moline Village

CC R James Brown House DS D Catherine King Day Club


CC DW R St George’s Home


RL Riley House


TC Transition Care Cottesloe TC Transition Care Mosman Park RL Dorothy Genders Village CC DW R CC CC


E Peter Arney Home RL Peter Arney Village



R Hale Hostel RL Hale Village

Le Fanu Court RL St Mary’s Close RL



Parry Hostel CC DW R Parry Village RL Hillandale Village RL


R DS Lefroy Hostel DS D Lefroy Day Club CC

ALBANY CC DW R Edward Collick Home RL Muschamp Village


R Frederick Guest Hostel RL Frederick Guest Village


CC R Thomas Scott Hostel RL Thomas Scott Village

Key CC Care Centre

DS Dementia Specific

R Respite Care

TC Transition Care

D Day Club

RL Retirement Living

E Extra Services DW Dementia Wing

About Us


From the Chairman In 2014/15, the aged care sector has not only faced the familiar choppy seas, but the whole seascape has begun to change. As our customer base rapidly grows, the industry is becoming more attractive to investors and entrepreneurs, leading to a more competitive marketplace. While competition can work in the customer’s favour, it can also diminish choice over time, as the more lucrative products and services dominate, and those living in regional areas or with specialist needs become sidelined. This is where not-for-profits have both a challenge and an opportunity. The challenge is to remain competitive, while the opportunity is to offer more than cost-effective services. By nature, not-for-profits focus on serving needs, rather than maximising surpluses. It is clear that Amana Living will need to focus on both to maintain its position as a leader in aged care and services in the future. Other major challenges facing the sector have been the introduction of consumer directed care, requiring the reimagining of home care services, and the increasingly acute clinical needs of those entering residential aged care


From the Chairman

services. Amana Living has shown outstanding agility in adjusting to these changes. In particular, the restructure of our home care service, the refinement of rostering and job roles in our care centres, and the creation of the new health care portfolio will set us on course going forward. Alongside this activity, the Board and Leadership Team have been working through a major review of the Amana Living strategic plan. While we didn’t expect any significant shift in direction, it was extremely useful to renew our vision of the future and re-set our compass, ready to negotiate the next wave of challenges. I am grateful to the Amana Living Board for their flexibility and support, and to the CEO Ray Glickman and the Leadership Team for their passion and commitment. Amana Living is well equipped to steam ahead and I have every confidence that it will remain one of Western Australia’s most successful aged care organisations.

Steve Scudamore Chairman

From the CEO It’s been a busy and successful year here at Amana Living. Busy because we have been adapting to rapid change with energy and agility – successful because we are already seeing the fruits of many endeavours. We were proud to celebrate the successful accreditation of our transition care program and the three-yearly reaccreditation of our residential care centres, with the first eight centres achieving all outcomes during 2014/15. The remainder were equally successful early in the 2015/16 year. New to Amana Living is a dedicated health care portfolio, headed up by GM Tim Nayton. This response to the increasing clinical and restorative needs of our ageing population has brought together teams that can support and grow in synergy. Our transition care service, restoring older people’s ability to return home after a hospital stay, has inevitably expanded our clinical capability. The new dementia service centres being developed in Kinross and Bull Creek are consolidating our dementia teams. And the rise in acute clinical needs in residential care has led us to remodel staff rosters and create the staff development nurse role. Importantly, the health care portfolio also embraces our ongoing enrichment and lifestyle programs, supported by our skilled occupational therapists and a strong team of volunteers.

Customer service has remained a key focus for us. The restructure of our home care service, with upgraded communications technology and the introduction of support roles for staff out in the field, has focused on clients’ individual needs. The Customer Service Centre has got into its stride too, and we have been working hard behind the scenes to develop a new consumer-focused website. We have recently carried out a Customer Satisfaction Survey, which we expect to reflect the success of these changes, and will publish the results in our newsletter and the next Annual Report. Last but not least is the engagement we have seen in our 3Rs staff culture initiative – the right people doing the right things in the right way – is now gaining momentum as our employees see it in action and commend one another for being great 3Rtists. The Staff Awards Night celebrated our first 3Rtists of the year, along with the usual string of long-serving employees. We are proud of the care and service our staff provide to Western Australians living the second half of life. Our success is down to them.

Ray Glickman

Chief Executive Officer

Photo Iris Geldenhuys

From the CEO


Customer Service NEW WEBSITE SIMPLIFIES SEARCH FOR SERVICES Amana Living’s new website is designed to help people easily find the services and support they need. It simplifies the confusing jumble of service, accommodation and funding options and guides visitors through the search and decision steps, providing plenty of information along the way. At the point where a customer needs to talk to someone in more detail, the decision-tree structure of the site will clearly direct them to the Amana Living person who can best help them. The website’s structure mirrors the buying process and reflects the changing nature of the services older people need to maintain their independence. Amana Living offers services across the spectrum of care needs, from independent living in retirement villages, to care provided in the home, to higher-level residential care, plus transition care for those preparing to leave hospital. Each part of the spectrum has its own eligibility requirements and funding mechanisms, which are well presented on the new website. Visual elements make navigation quick and easy. An interactive map on the home page shows where all Amana Living services are located. Visitors can search by postcode to find out what services are in their area, or they can search by service, or a combination of both. The search lights a place on the map that clicks to the right page on the website. Maps of each retirement village highlight which units are available. Visitors can click on the unit for more details. Drawings of room layouts are provided in the section that introduces the residential care centres, and a fee calculator helps visitors untangle the financial complexity of residential care. The website will continue to improve as we track how people are using it and monitor its effectiveness.


Customer Service

A GUIDE THROUGH THE AGED CARE MAZE Amana Living’s customer service team helps residents, clients and families to navigate through the aged care maze. Penny Gilmour describes how the team helped her when she was faced with the daunting task of arranging high-level care at home for her father, as he was discharged after seven months in hospital. Amana Living Home Care Assessor, Yulunda Mutau, led Penny through the funding options. “Yulunda gave us an overview of all the services and funding options available, which made it easier to choose the best package to suit our needs,” Penny explains.

Penny Gilmour (right) with Amana Living Coordinator Michelle Conway

“It was a very stressful situation. We didn’t have much time to organise the care we needed. Yulunda helped me to navigate the aged care system and to work out what we could do for Dad. She was comforting and reassured me that everything was going to be alright. She arranged for Amana Living carers to come into the home initially but it quickly became clear that we needed to arrange extra private care. “Amana Living arranged for a continence nurse to speak to us,” Penny said. “He took us through the continence products and the care Dad would need, which led me to get occupational therapists into the house to ensure Dad had proper cushions to help prevent pressure sores. “After the care arrangements had been in place for a while, our Amana Living Coordinator, Michelle Conway, got in touch to ask if I needed help with anything. It was a godsend. Private care is expensive and I had been wondering what Dad might be entitled to and whether we could make more efficient use of resources. Michelle came to my parents’ house and asked about all the things we

were paying for – podiatry, equipment hire and all the allied health services Dad was using. Through Michelle, Amana Living took on some of the costs for us. I hadn’t known that we would be eligible for that sort of help, including two hours a week of respite for Mum, plus wheelchair hire and podiatry services. “Michelle explained all the paper work and account statements we had received from Amana Living, and the fees and costs involved in the consumer directed care package that Dad was funded through.”

At such a stressful time, it has been fantastic to have Amana Living to guide us through. They check with me regularly to see how Dad is and how we are. It’s great to know that Amana Living people are there, concerned and able to help.

Customer Service


Home Care TIMELY AND CONSISTENT CARE AT HOME On 1 July 2015, the way aged care packages were offered changed to consumer directed care (CDC). As a trial provider of CDC since 2012, Amana Living has been putting systems in place to make the process work seamlessly for home care clients. CDC is Commonwealth Government funding that allows consumers to be more involved in organising their support and have greater control over their budget and access to a broader range of services. Clients on CDC packages can choose a mix of services from different providers to meet their goals. They can accumulate unspent funds from previous months to use when and if they need extra services or equipment. Monthly statements show what’s been spent on which services and what is left over.

Home care service more agile Amana Living’s home care service has tripled in size since 2007 and now delivers 18,000 visits a month to 1,200 clients around Perth metro and Kalgoorlie. Managing this service well is no mean feat. Clients want services delivered at a time that suits them and they prefer the same person to deliver that care. On top of that, clients’ needs and requirements can shift daily and it is important to keep the remote workforce engaged and adapting to change. Managing rapid growth in this context requires agility and resilience. To meet this challenge, we completely restructured our home care service, redefining leadership and support roles to provide a timely and efficient response to client needs. We have successfully ridden out the growth and improved quality and consistency of care at the same time. Key features of the new approach to home care are: • Each client has a single point of contact with a care coordinator, who knows them, is completely focused on their needs and can respond quickly when their needs change.

Clients tell us they are happy with the new approach, pleased to have greater consistency in the staff who deliver their services and a single point of contact. We know that support workers can feel quite isolated from the rest of Amana Living, working on their own in people’s homes in the community. Many of the changes are designed to improve their connection with the home care team and to strengthen the support they receive. Staff are reporting that the benefits are kicking in and that the changes have made a difference to communication, rosters and support.

Kites keep people active and connected Seniors can get out of the house and enjoy life with like-minded people through Amana Living Kites. Kites matches people of similar age, interests and abilities for day trips to suit their budget. And it comes with the added benefit of peace of mind: assistance is there if they need it. Popular destinations include Hillarys, Fremantle, Toodyay, the Swan Valley, Araluen and Kings Park. Kites also offers individual social support for people who are not yet comfortable to engage with a group, helping them to build their confidence and independence. The program is funded by HACC (Home and Community Care) to enable people living in the community to maintain health, wellbeing and social contact, and to give carers a period of respite. Clients pay a small contribution towards the outing and cover costs such as meals and entry fees.

• A new mobile client management system gives each community support worker instant access, via their mobile phone, to their roster, last minute changes, and up-to-date client information and care plans. • Team leaders give technical assistance to support workers, provide training where necessary, and are on tap if a support worker needs help. • Care coaches buddy up with new support workers to give them on-the-job training.


Home Care

480 Amana Living home care clients were funded through CDC packages in 2014/15 720 clients received HACC funded services

Bev and David Lee at home

FLEXIBLE FUNDING PACKAGE MAKES LIFE EASIER Life was made a little easier when Bev and David Lee moved to a consumer directed care (CDC) package. They were amongst the first in Western Australia to take part in the new home care funding scheme, which is now being rolled out across the country. CDC gives people more say about how their funds are spent and the Lees say this approach has made a real difference to their lives. David (68) has multiple sclerosis and Bev (67) has been his carer for the past 20 years. When Dave took a tumble and broke his arm badly, Bev was grateful that they had moved to the new CDC scheme. Dave couldn’t do anything for himself when he was sent home from hospital and Bev was desperate for a hoist to lift him. She was able to reduce services in the home to free up CDC funding to spend on equipment. “I was reaching breaking point,” Bev admits. “It’s really hard work, physically taxing and an emotional drain. The CDC package saved the day. If I don’t use all the funds allocated for us in a month, the credit accumulates. If I can manage some things without help, I can save up credit to buy things we need or purchase more services when Dave is less able.”

With accumulated funds, Bev purchased the hoist, a special chair, and a toilet raiser and bidet so Dave no longer has to call out for help. “We were renting an electric bed, which was eating into the CDC funds,” Bev says. “I used accumulated funds to purchase a bed, which paid for itself in rent saved over 18 months.”

The services I need Under the previous funding arrangements, these options would have been out of reach. Bev could only buy services or supplies, and couldn’t get repairs done or buy items like a new battery pack. “I am now in control and am getting the services I need. The CDC package is good for us. “It doesn’t give us more money but gives us the flexibility to choose what we most need. It has made a dramatic difference. “It’s easy to arrange purchases. I just tell our Amana Living coordinator what I’m looking for. She checks that it’s within my budget and guidelines and helps me sort out the correct procedures.”

Home Care


Care Coach Paige Downes (left) with new Community Support Worker Maria Sequerah

SKILLED CARE COACHES SUPPORT HOME CARE STAFF One quarter of Amana Living’s community support workers (CSWs) have been trained as care coaches to help ease new recruits into the job. The number reflects the rapid uptake of new staff to match the growth in demand for home care services.

“The new worker comes with me as I visit my clients. I give them background on the client, show them the care plan and how to read it, and we discuss what we need to do for the client. Through this introduction, I can get a picture of what the worker does and doesn’t know.

But the care coach role doesn’t stop there. With their advanced skills, they can provide more complex care to clients and additional training to CSWs, especially when a client’s needs change. If a CSW doesn’t have the right skills to respond to the changing needs, a care coach can meet them at the client’s home and train them on the spot. That way, the client gets to keep the worker they have developed a relationship with, and there is no gap in the service.

“They shadow me as I work with the client and I try to get them involved as much as possible. They may not be able to do some things, such as administer medications, if they haven’t had the training yet, but I show them what I do. Most things they can do, though, from personal care to cleaning, or maybe a social outing, depending on what the clients want. If a shower is part of the client’s care requirements, I will encourage the new worker to do it, while I am ready to assist if need be.

Clients and their families can be reassured that their CSW has back-up from someone with a lot of experience and that Amana Living can respond quickly with a customised service.

“Clients don’t usually mind me bringing a new worker through. I think they are reassured to see the training being done well and that we are well supported.”

Care Coach Paige Downes loves working with new staff, sharing what she has learned and helping them to feel comfortable. “I know what it’s like to be thrown in at the deep end,” she says. “It makes you feel much more confident to go it alone, knowing there’s someone to call on if you need help.


Home Care

It can be daunting to start a new job like this. It makes such a difference to get hands-on help when you start.


640 residents were living in Amana Living housing on 30 June 2015

TREENDALE STAGE 3 HAS HEART AND SOUL A roomy, well-built 3x2 home with a double garage attracted Phil and Leonie McKeon to Amana Living Treendale when they decided to downsize from their Australind home. What they didn’t know until they moved in was that the 45 residents have developed a lively, friendly, active community. “We get on well with our neighbours, people say hello to me as I walk the streets every morning, and it’s like walking into a big family when we go to the Friday night happy hour at The Club,” Phil says.

An iconic leisure centre The Club is the heart and soul of the village, an iconic leisure centre, with a 13-metre indoor swimming pool and spa, gym, bowling green, landscaped gardens, indoor and al fresco dining areas, a bar and pool table, darts, table tennis and an activity room.

“My wife and I are happy we moved here. Everything we need is within walking distance, including a large shopping centre and Bunnings.”

Stage 4 will include energy efficient, highly reflective Solatube skylights that don’t transmit heat and include LED globes for night.

Ideal for active over-55s

Amana Living provides parking for caravans and trailers because active over-55s often like to travel.

Stage 3 of the Treendale lease-forlife village for active over-55s was completed in May 2015, bringing 16 units onto the market. Work will begin in late 2015 on the 14 houses that will make up Stage 4, all with three bedrooms, two bathrooms and a double lock-up garage. All homes are fully appointed with carpets, window treatments, air conditioner, dishwasher and landscaped gardens.

A lease-for-life development allows over-55s to purchase the lease on a home and then contribute a modest weekly operating fee, which pays for most of the external maintenance and shared facilities. A deferred management fee covers renovations and refurbishments. Stage 4 is expected to be completed by mid 2016.

“A dozen of us play bowls every Wednesday morning, then adjourn to The Club for a drink, and Leonie uses the gym every morning,” Phil says. “We are very well catered for.” Phil has been particularly impressed with Amana Living service. “They have a chaplain here, who had a coffee with us when we moved in and explained about the chapel and how she can help. I am not a religious person but it’s good to know there is someone independent here I can talk to if I need to. “The coordinator and maintenance supervisor are very responsive and sort things out quickly. When we moved in a few bits and pieces weren’t quite right but they got them fixed quick smart.

Leonie and Phil McKeon love the lively, friendly community at Amana Living Treendale


Residential Care CARING FOR PEOPLE WITH COMPLEX HEALTH NEEDS There is growing demand in our residential services for round-the-clock care for an ageing population with increasingly complex health needs. As more aged care services are delivered directly to people’s homes, those who move into residential care are more frail and dependent and need higher levels of care. Amana Living has invested heavily in making sure we have the right environment, skills and systems to provide reliable, person-centred, consistent clinical care to meet this demand. We are now reaping the benefits of the clinical expertise we have built over recent years, as we expand our capacity to monitor clinical work across our care centres. This enables us to pinpoint issues that need attention or particularly effective practices that can be shared with all care staff. Our specialist clinical team, including staff development nurses, use this information to target training where it is needed. It is a key priority of the residential care management group to ensure that all care workers are adequately trained, appropriately skilled and have the equipment they need to manage the increasingly complex health needs of residents. As well as having the skills to assist residents with activities of daily living, care workers and clinical staff must be competent to provide a variety of care strategies, including management of medication, pain, continence and wounds, falls prevention and palliative care. Our clinical team is proficient in assessing staff skills and ensuring that care staff work within the scope of practice for which they are trained. They support front line clinical staff with specialist expertise and training for more complex needs. Amana Living is continuing to roll out roster reviews, which started last year. These reviews are helping us to find the right mix of skills and staff numbers to meet the clinical care demand. Most importantly, this detailed work helps us to gear care delivery to individual needs, in a way that’s timely and convenient to the resident. At the same time, we are able to do more for the resident within the same budget.

732 residential care beds were occupied on 30 June 2015


Residential Care

It has been essential to integrate changes in the built environment and models of care with the development of staff competence and skills to really ensure that excellence in care can be achieved. Dementia care is a growing Amana Living specialty and the dementia vision project team, which includes clinical expertise and senior managers from residential care, health care and strategy, is focused on how residential care is effectively integrated into the broader model of dementia care. This is a fundamental part of the dementia service hubs being developed at Bull Creek and Kinross. Wrapped around our care practices is a sound clinical governance framework that gives us confidence that we are providing the right care, in the right way (see also page 26). Through this framework, we can identify where we must reinforce training and skills.

Re-accreditation success Eight Amana Living residential care facilities successfully completed their three-yearly re-accreditation during the 2014/15 year. Kinross Care Centre, St George’s Home in Bayswater, Lefroy Hostel in Bull Creek, Hale Hostel in Coolbellup, Wearne Home in Mandurah, Peter Arney Home in Salter Point, Frederick Guest Hostel in Bull Creek and Parry Hostel in Lesmurdie were all assessed by the independent quality agency as fully compliant with the aged care standards. All sites were found to have achieved all 44 expected outcomes. The re-accreditation process includes a comprehensive audit of each site over two days. Residents and families are given the opportunity to have confidential conversations with the auditors. Edward Collick Home in Kalgoorlie achieved re-accreditation last year and the remaining Amana Living care centres were equally successful early in the 2015/16 year.

TCS provided 464,879 meals to people in Amana Living residential care in 2014/15

John Maisey (left) with residents, friends, family and staff, looking forward to ‘taking a swing at a ball’ when the mini-golf course at Edward Collick Home in Kalgoorlie is completed Photo courtesy Kalgoorlie Miner

GARDEN TRANSFORMATION INVOLVES COMMUNITY A new sensory garden at Edward Collick Home in Kalgoorlie helps residents to keep up their strength, stay mobile and healthy, and enjoy activities with family, friends and local community people.

“I go to the men’s shed. A volunteer helps me make things. I tell him what to do. I have made about six coffee tables that way. Now I’m working on a box to put a bonsai plant in.”

Amana Living celebrated completion of the garden with a formal opening in November 2014.

Fundraising is now underway for a wheelchair-friendly minigolf course at the care centre. Already $5,000 has been raised and local National Australia Bank employees have put up their hands to help build it.

Since 2011, the outdoor area at the care centre has been transformed, from red dust to a lush, landscaped space, complete with fruit trees, vegetable garden, scented plants, bird cages, men’s shed, rotunda, seating, fish pond and art works.

John says he’s looking forward to taking a swing at a ball when it’s completed.

The local community got right behind the project, including Kalgoorlie Consolidated Gold Mines, which helped establish the garden with a donation of $10,000 and volunteer labour; Kalgoorlie Boulder Land Care Group donated labour and plants; and Kalgoorlie Lions Club and Inner Wheel Club donated a bird cage and seating.

“I was a golfer in the past. I started because when my youngest son was seven years old, he wouldn’t sleep at night. I got golf clubs and cut them down to his size and took him around 18 holes. I hoped to wear him out so he would sleep, but it didn’t work. He still didn’t sleep. But I learned to play golf.”

John Maisey, a resident at Edward Collick Home, makes good use of the garden and says it’s easy to get around in his wheelchair.

John also keeps active doing jigsaw puzzles, exercises, painting and writing. He has his own small garden outside his unit, with several shrubs in pots that his wife has brought for him to look after.

“I like the garden,” he affirms. “It’s well laid out – flowers in one area, cut lawns in another, bird cage in another area, vegetable garden, wishing well. I like to visit the white cockatoo, Wally. We feed him leaves and enjoy his chatter.

Residential Care


Health Care FOCUS ON HEALTH CARE Amana Living has created a new health care team, taking responsibility for all clinical, dementia, transition care and lifestyle services, and upholding the high standards of risk management and safety at Amana Living. The new division is a response to the rapidly changing landscape in aged care as a result of a number of converging trends: an ageing population, a rapid increase in the prevalence of dementia, a shift away from long-term family care, higher expectations of support from the community, and increased pressure on the health care dollar.

525 people passed through transition care at Amana Living in the first year, staying an average 44.5 days

We have anticipated these trends and the growing pressure on clinical services by building our team of highly skilled clinicians and experts in dementia, restorative care, clinical services and enrichment programs. We have also invested heavily in innovative programs that better support older people and help to prevent deterioration of their physical and mental health. We are developing dementia service centres, with more services for those living with dementia, and have introduced a new lifestyle program, which looks more closely at the activities that will help each individual to lead a fulfilled life.

The health care team focuses on training and upskilling all staff who deliver health care, applying the fourpillared ‘clinical governance’ model: the right person, delivering the right service, in a safe way that is regularly monitored and evaluated, with residents and clients fully engaged in the process. We foster a person-centred approach to provide care that respects and responds to individual preferences, needs and values.

Transition care restores independence Amana Living welcomed the first clients to our transition care facilities in Cottesloe and Mosman Park in July 2014. The Transition Care Program (TCP) is a Commonwealth initiative that provides short-term restorative care for older people after a hospital stay. The aim is to help them regain as much independence as possible, work out the best living arrangements for them to move on to and facilitate the move. A multi-disciplinary team that includes physiotherapists, occupational therapists, nurses, social workers, general practitioners and geriatricians, works closely together with each client. The WA Health Department allocates TCP places and awarded 65 to Amana Living. At Cottesloe, we offer a 19-bed dementia and older adult mental health secure facility, and at Mosman Park there are 46 frail-aged places. Each week, the multi-disciplinary team meets to discuss clients’ progress toward their goals. This has worked particularly well in supporting clients and helping them to reach optimal health and independence before leaving us. Julifer Prada with transition care client Jamshid Golestani

Staff Development Nurse Rhian Tamim (right) with Registered Nurse Maricar Reyes

HEALTH CARE THAT RESIDENTS CAN COUNT ON Amana Living staff development nurses are helping to deliver more reliable, consistent health care that residents can count on. Staff development nurses are chosen for their advanced skills and knowledge and their ability to work autonomously. The four nurses coach, monitor and support all staff involved in clinical care at our 13 residential care centres. This expert team is improving staff skills and knowledge and reducing the risks associated with care, especially for residents with more complex needs. We are finding that this focused attention on front line staff improves their job satisfaction and increases morale. Ultimately, it delivers health benefits to residents through improved quality of care. Staff development nurses meet regularly with service managers to decide skills or procedures that need to be improved or updated. Clinical incident data is very important in helping to identify increased risk and opportunities for improvement. A manager may also ask staff to be trained in particular care strategies, such as management of pain or continence.

The staff development nurse can provide formal and informal clinical education. They may run an education workshop for all care staff, or work with a staff member one-on-one to raise their competency. The nurses keep care staff up-to-date with current best practices across the full spectrum of clinical activities and topics. To do so, they need to keep abreast of changes and developments in standards and modern practices. Regular external training opportunities are therefore an important part of their professional development. This year, for example, staff development nurses participated in training in the latest approaches to palliative care and wound management. Clinical research is another area where the nurses contribute to improved health results for residents. Staff Development Nurse Rhian Tamim has led a research project aimed at reducing skin tears by using a cleanser moisturiser with Amana Living residents. This was part of a wider Curtin University project headed by Professor Kerlyn Carville. Service managers at residential care sites have welcomed the staff development nurses, since Amana Living introduced the role in 2013. Health Care


Dementia Services LEADING THE WAY IN DEMENTIA CARE Two dementia service centres, in Bull Creek and Kinross, are central to Amana Living’s vision for the future – to become leaders in the field of dementia care – and we’re well on the way to realising it. Both sites already provide dementiaspecific residential and respite care, and each has day clubs and a McCusker Nurse supporting the carers of people living with dementia. Building extensions will allow the sites to become integrated centres, with a wider range of services, and we will be able to deliver a continuum of care

to people living with dementia from home care to day clubs, respite for carers, residential care and transition care. This will smooth the journey for people between services as their needs change. Someone receiving services in the home and visiting a day club at one of the centres will be able to move to residential care at the same familiar centre, amongst staff they know and who know them. The centres will provide a focal point for further development of Amana Living’s growing knowledge and expertise in dementia care.

Amana Living Strategic Project Manager Ian Goodbody inspecting the transition care extensions at Lefroy Hostel in Bull Creek

Key elements of the dementia centres are: • McCusker Nurse – free advisory service to carers and families of people living with dementia • Home care – domestic services, social support, personal care and clinical care • Day clubs – to provide social interaction for people living with dementia and day respite for carers • Residential respite care – for longer periods of a week or more • Early Birds – activities for younger people living with dementia • Residential care – for higher dependency needs • Transition care – for people with dementia who have been in hospital and need additional time and services to restore their capability before deciding whether residential care or going home is the best option Kinross will include seminar facilities to train all staff and other health professionals, from allied health workers to cleaners and office staff, in how to work with people with dementia. Families will also be able to learn ways to live and work with the person they care for.

Progress on dementia service centres At Bull Creek (Lefroy Hostel), an 18bed extension is due to be completed later this year, providing transition care places to accommodate older people with dementia who require restorative care following a stay in hospital. A planned extension at Kinross Care Centre will incorporate 21 transition care places and 22 additional high dependency beds. Building will commence in 2016. Both centres will provide a full range of clinical, therapeutic, personal and social support.


Roseline and Greg Martlew enjoy a cup of tea together

YOUNGER PEOPLE WITH DEMENTIA GET TOGETHER Amana Living’s new Early Birds program supports younger people diagnosed with dementia, and their families.

meets at the bus stop, so she enjoys being with the people at the day club.

The circumstances and needs of younger people living with dementia can be quite different from those of older people. People with younger onset dementia are often relatively fit and otherwise healthy, and want to maintain a more active and social lifestyle than older people.

“I drop Ros off at Bull Creek at 9.30 in the morning and pick her up at 3.30. Her memory of years ago is razor sharp. She will talk about when she started work and her childhood and teenage years, but she has lost her recent memory. So I don’t hear much about her days at Early Birds, but she looks forward to going and always comes home happy.

Early Birds members meet at the Lefroy Day Club respite centre in Bull Creek to socialise and enjoy activities such as walks, bowling and visits to the beach. Roseline Martlew, who was diagnosed with dementia in her late 50s, was amongst the first to sign up for Early Birds. “Our Amana Living Coordinator, Averly Roebuck, suggested the Early Birds program for Ros,” says her husband Greg. “I wasn’t sure if Ros would warm to it, so Averly arranged for me to take her to have a look. She really enjoyed it and started going on Tuesdays. Now she goes on Fridays as well. I can shop and do other things while Ros is at Early Birds. “There are activities at the centre and they also take the participants out on trips, to lunch or somewhere nice for the day. Ros finds that stimulating. She is a real people person. She can make a lifelong friend of someone she

“Ros requires total round-the-clock care, apart from toileting. As well as dementia, she has mobility issues and has had a couple of falls around the house, so I don’t feel able to leave her alone. It’s a weight off my mind to know she is in safe hands.”

We’d be lost without Amana Living. I wouldn’t be able to manage without them. We were first introduced to them at the end of 2012 when Ros was first diagnosed and started having community support workers visit at home, to help with cleaning and to stay with Ros while I went shopping.

Dementia Services


PRAISE FOR MCCUSKER NURSE SERVICE to full capacity and continues to receive, on average, 20 new referrals each month. The McCusker Nurse South service is still in its growth phase and the nurse is now seeing about 14 new clients each month. Referral to a McCusker Nurse can come from a variety of sources, including Aged Care Assessment Teams, Amana Living home care staff, hospital services, GPs or community nurses. During the initial phone call, the nurse determines the nature and urgency of the caller’s needs. This may lead to immediate support with an extended telephone consultation, email advice or face-to-face visits. A recent review has highlighted some opportunities to improve the delivery process. This includes a new database that will reduce administration time and enable more time to be spent with carers.

McCusker Nurse North Liz Scott (right) Photo Damien Smith

Survey results and anecdotal feedback indicate that the McCusker Nurse Service is very well received by clients – carers of those living with dementia in the community. Satisfaction levels for the second half of 2014 were 95100% (‘Very satisfied’) for all but one question, which asked about ease of access to the service. This question achieved an 89% ‘Very satisfied’ response. Due to the heavy load carried by the McCusker Nurses, and the high demand, this is still an extraordinary achievement. The award-winning McCusker Nurse Service is unique in Australia. The nurses support the carers of those living with dementia, particularly family members who need lots of help with understanding the condition, adapting the home and accessing funding and resources. The service was launched in 2011 in Perth’s north metro region, and expanded in 2014 to introduce a southern metro nurse. The McCusker Nurse North is now stretched

“This innovative service is meeting the needs of carers of people living with dementia by providing them with a single point of contact for information and resources, which are personalised to their needs,” said General Manager Health Care, Tim Nayton. “The challenge now is to identify additional funding options so the service can be expanded and replicated in other parts of the metropolitan area.” The current service is provided free of charge by Amana Living, with support from the McCusker Charitable Foundation, the John and Beryl May Henderson Foundation and a generous bequest. Demand for support far outstrips the capacity of two nurses, and more funding is desperately needed to expand the service and meet the needs of more carers.

The number of people living with dementia in the southern region of Perth alone is projected to top 13,000 by 2018.

361 clients assisted by the McCusker Nurse Service in 2014/15; 227 in the north metro region; 134 in the south


Dementia Services

Enrichment FUN, ENGAGING ACTIVITIES ENRICH LIVES Enrichment and lifestyle programs stimulate mental, social and physical activity and help people to maintain greater independence as they age. Fun and engaging activities to enrich the lives of our clients and residents are designed with input from allied health professionals to ensure they have appropriate elements in them to achieve therapeutic benefits. Activities are flexible to respond to the unique character of each individual, including different cultural backgrounds. Some programs are very well established, such as Project Picasso, an award-winning art therapy activity for residents and clients living with dementia, entering its fifth year. Project Picasso results in an exhibition and sale of artworks created by clients and residents, aided by staff and volunteers. Technology underpins many of our enrichment and lifestyle programs, helping to connect people with the wider world. An Amana Living Broadband for Seniors trainer is helping residents to explore a variety of online applications. Funded by the Commonwealth Government, the trainer has helped people to become more confident to use email on laptops or tablets, hook into Facebook and instant messaging, connect to grandchildren via Skype, watch video clips on YouTube or follow the cricket online. The Wii World Cup, established in 2010, pits teams in residential care, day clubs and retirement living against each other in a virtual bowling competition from the Wii Sports Resort game. This award-winning competition attracts teams from outside Amana Living.

Kath Wright taking part in Wii World Cup 2014 at Wearne House Photo courtesy Mandurah Mail

Windows to the World, another award-winning initiative, is a social net-surfing activity that takes older people on journeys of reminiscence and exploration. Staff members or volunteers use iPads and projectors to follow the lead of residents and clients as they roam the virtual world together. iPad Connect makes devices available for people to use individually to connect with others through conversation, or with their original cultures, language and history. People can use iPad apps to play games, explore audio-visuals or talk via Skype or Facetime.

MATV connects residents Amana Living uses MATV to run a notice board at our Treendale over-55s housing development. MATV (Master Antenna Television) connects televisions across the Treendale homes. Residents can turn their TV to the in-house channel to see what’s happening in the village.

Volunteers The Amana Living volunteer program is undergoing considerable development and change to improve the mutual benefits that can be derived for both the volunteer and our residents and clients. Volunteers are primarily involved in our lifestyle and enrichment activities. There is a rich choice of ways to be involved – help to run a bingo session, read a book or talk to a resident, support a client in Project Picasso, participate in a day trip or simply a walk down the street – to name just a few.

Lois Burke, Inna Konovabova and Nancy Buch, Hale House Photo courtesy Community Newspaper Group


CIRCUS TIME! Amana Living’s biggest life-enriching event brings together residents, clients, staff and volunteers to enjoy an annual party. It’s a special event on the calendar for our residents and clients and we encourage staff to attend as well, making it an enriching experience for everybody. In November 2014, nearly 700 guests packed into the HBF Stadium sports arena, which was transformed into a big top circus. The circus theme and entertainment, including a trapeze artist swinging from the roof, fire jugglers and stilt walkers, took guests on a trip back to their childhoods. The dance floor was hopping during all the band sets and there were some excellent circus outfits all around the room. The Amana Living annual party is unique – no other organisation like ours does anything like this. Guests attend from our retirement villages, care centres, day clubs and Kites social club. The crowd included about 200 staff and volunteers – rated very highly by residents and clients for their helpfulness at the party and in the days of preparation leading up to it. Prizes for best costumes and best dancers were awarded at the end of the party. Thanks to HBF Stadium for the great job they did to transform their sports arena into a big top tent. Thanks also to MC Tod Johnston, band Chain Reaction, Zap Circus, Sensational Stilt Walking, and Miss Abi Rose.

Top to bottom: Jove Bogoevski with May Tuson, Kinross Day Club Keryn Cook (OTA), Francine Erdtsieck and Julie Neville (Volunteer), Amana Living Bull Creek (Lefroy Hostel) Aerial entertainment Putting a smile on everyone’s face


Photos Anni Huovila

Anglican Essence ANGLICAN ESSENCE — INCLUSIVE VALUES Amana Living is built on a foundation of Christian values in the Anglican tradition: compassion, justice, hope and inclusiveness. Maintaining a relationship with the Anglican Church helps Amana Living to stay strongly committed to these values and the identity they create for the organisation. The kite symbol in the Amana Living logo has a cross in the centre. This represents the structural element that gives the kite its shape and strength. It’s a good metaphor for the Anglican framework that strengthens our caring.

appropriate. Most of the time, what’s on people’s minds is not religion. It could be family, relationships, grief and loss. Some people want general conversation and social connection. Clients and residents can have a lot of fears at this point in their life and there are some issues that people don’t want to talk to families about. A well-trained pastoral carer or chaplain will be able to hear their story, often in a way that is deeper than general conversations they might have with staff or family.

Anglican essence in practice

Our three chaplains also conduct worship services where anyone is welcome.

Anglican essence is about working intentionally together, supporting one another to provide excellent care, based on a deeply-held commitment to these values.

A team of 18 volunteer pastoral carers further extends our capacity. Chaplains provide thorough training to volunteers so they have the right skills to deliver pastoral care in the right way.

The Amana Living chaplaincy service is part of the strengthening structure of our organisation and is available for everyone – residents, clients and their families, as well as staff members and volunteers. It’s a pastoral and therapeutic service, though not counselling. Chaplains listen to people, provide the support they seek and refer them on to other services if that’s

Anglican Dioceses of Perth and Bunbury supply chaplaincy services to our regional centres in a variety of ways. Together, we offer regular, consistent and proactive pastoral care, contributing to the wellbeing of our clients, residents, staff and volunteers.

Amana Living Senior Chaplain Deborah Joyce with Janet Andersen, a resident at Lefroy Hostel in Bull Creek


Staff Culture CARING THE RIGHT WAY BRINGS SATISFACTION Working as a carer at Amana Living’s Thomas Scott Hostel in Camillo has given Eddie Tay exactly the job satisfaction he was looking for. His caring attention to each individual resident earned him a staff culture award for being positive, getting things done and making people laugh. We think he is a great example of the 3Rs culture – the right people, doing the right things in the right way. “Well, there’s no point in being grumpy!” he exclaims. “I don’t know about awards – I just do what I do. We always manage to laugh; it’s so good to make someone happy! “I love to help residents with personal care and making them feel clean and comfortable. It’s an opportunity to get to know them and build a rapport so they become more trusting. It’s all about trust. I also find the environment peaceful and calm compared to other areas of health care.”

Aged care was a big change for Eddie. He had worked in management roles in Singapore, which gave him no job satisfaction, so when he moved to Australia, he looked for more engaging work. “I am always happy to wake up in the morning and go to work,” he says. “People here really appreciate what you do for them and I have a passion for caring for people. “I talk to residents and have known them for a few years. I know each individual and when I see that someone is not happy, I take time to sit with them to find out what’s wrong. Listening to problems is one way we can show people we really care. “If residents ask me to do something for them, I always remember. If there’s a lot happening, I write things down so I don’t forget. It’s a promise – if someone asks you to do

something, it’s not good enough to say yes and then forget five minutes later. “I am very sociable and my English has improved from talking to a lot of residents. Sometimes they teach me new words.”

Building a career Eddie qualified as a nurse some years ago, but had to achieve competency in English before practising, which he has now done. He took the Enrolled Nurse course through Central Institute of Technology. Amana Living paid for all course materials and course fees, using funding from the Department of Health and Ageing. He now has his sights set on further study to become a registered nurse. Eddie Tay at Thomas Scott Hostel Photo Iris Geldenhuys

BUILDING SATISFYING CAREERS Joining Amana Living can be the beginning of a new career path.

Certificates III and IV in Home and Community Care and Certificate IV in Leisure and Health.

It starts with comprehensive induction training that gives staff the skills and knowledge they need to be successful in their role.

This commitment to training and professional development can build interesting and satisfying career pathways. For example, someone who joins Amana Living as a kitchen hand or cleaner may complete a Certificate III in Aged Care to become a carer. A carer may complete a Certificate IV in Leisure and Health to become an occupational therapy assistant. A community support worker may complete nursing training.

Continuous professional development includes opportunities to attend internal and external training, and participation in leadership development programs is encouraged. Our internal registered training organisation, Amana Living RTO, offers free nationally recognised qualifications to our employees, including Certificates III and IV in Aged Care,

From any of these points, an employee can pursue further training and career pathways through their personal development plan.

On 30 June 2015, Amana Living had 1430 staff and 190 volunteers

Tara – part-time admin to HR officer

Priya – scheduler to Kites coordinator

Tara Frame began her Amana Living journey in 2009 as a part-time administration assistant at Dorothy Genders Hostel in Mosman Park and soon moved to a full-time administration job at Hale Hostel.

Scheduling services for home care clients was Priya Ragam’s first job with Amana Living when she started in 2012.

From there she secured an administration job with the human resources team. She was interested in becoming a recruitment specialist and, after discussion with her manager, went back to school, earning a Graduate Certificate in Management at Edith Cowan University, where she is now studying for a Masters Degree in Human Resources. With study under her belt, Tara was able to step up into the recruitment specialist role when it became available, and has gone on to become a human resources officer. She is now busy consolidating her HR knowledge and skills and is learning injury management.

Her next step was to team leader, overseeing the scheduling team. Now she coordinates Amana Living’s Kites social program, organising group outings for people who receive aged care support services in their homes and promoting the service to regional assessment teams. Priya says she was open with her managers about her passion for learning and eagerly accepted new opportunities. The Amana Living Manager’s Toolbox training and resources have helped her build her skills.

Staff Culture



Di Bennett—The Right People

Rom Romo—The Right Things

Karen Partington—The Right Way

The Annual Staff Awards Night honours and celebrates the work of all Amana Living employees. This year, we launched the inaugural 3Rtist Awards. They mark what makes Amana Living staff special – they are the right people, doing the right things, in the right way. Hundreds of staff nominated colleagues who demonstrated the 3Rs culture and we selected three winners from a shortlist of nine. The Right People – Di Bennett, Operations Manager, Home Care The Right Things – Rom Romo, Occupational Therapy Assistant, Wearne House The Right Way – Karen Partington, HR Consultant, Human Resources

Long Service Awards Every year we are amazed by the number of employees celebrating long service with Amana Living. We thank you all for your extraordinary dedication. It never goes unnoticed.

Michelle Pisani—35 years

Jan Ireland—25 years

Liz Dunning (left)—25 years

35 years

15 years

10 years

Michelle Pisani

Jan Wackrow

Corena A’Vard

Pamela Morrison

Natasha Coombs

Janet Brown

Helen Paik

30 Years

Janet Bishop

Dawn Chappell

Raymond Puzey

Aranka Warner

Louise Couacaud

John Clements

Julie Ring

Thomas Lewis

Isabel Clews

Karen Rogerson

Clinton Aird

Carmelita Cook

Eleanor Rose

Shelley Morgan

Lorraine Demonti

Ann Rowe

Marion Messinger

Rosa Fenelon

Mary Samuelraj

Elenita Loveless

Anne Gortat

Joanne Saward

Veronica Rathbone

Jennifer Gray

Gregory Scroop

Tera Cserney

Manuela Gengler

Kathleen Scudds

Christie Eccleston

Raymond Glickman

Christopher Thackwray

Anthea Hoson

Roberta Holland

Michelle Watson

Annie Millington

Gail Jackson

Lindy Warren

Madeleine O’Sullivan

Kaska Janicka

Margaret Cowgill

Denise Cheesman

Sharyn Lloyd

Jillian Johnson

Barbara Chapman

Karin Luhn

Sharon Liew

Elizabeth Lyons

Loraine McCormack

Judith Da Conceicao

Azemera Tsegay

Rowena McEvoy

Robert Sutton

Stephanie Stratton

Suzanne McMartin

Gloria Walsh

25 years Janet Ireland Elizabeth Dunning

20 years Grizelda Hokin Christine King Aileen Patrizzi Alexandra Allen John Milbourn Paul Messer Patricia Nesteriak Bernadette Croxford Marilyn Filmer


Staff Culture

Governance TREADING LIGHTLY ON THE EARTH By paying attention to energy use, Amana Living staff and residents helped to prevent 105 tonnes of carbon from reaching the atmosphere in the first six months of this financial year. That’s equivalent to taking 132 Australian cars off the road for a year. We achieved this great result by installing LED lighting in high-use areas at various Amana Living sites, replacing energy-hungry air-conditioners and encouraging staff to think carefully about energy use. We plan to do even better in future years. Synergy now monitors our daily power consumption to help us better understand the peaks and troughs in our business and find ways to flatten the peaks. This is just one part of our mission to promote a healthier environment for future generations by minimising Amana Living’s carbon footprint. We embrace the mission by reducing waste, energy and water use. Any dollar savings we make are reinvested for the benefit of our residents and clients.

IT recycling Amana Living donates old computer equipment that still has some life in it to Anglicare WA to sell in their op shops. They dismantle broken or faulty items and sell the components to a recycling company. The team sends hard drives to Databank for recycling or responsible disposal, and recycled 87 mobile phones this year, along with chargers and accessories, through Phone Cycle.

Saving trees A number of initiatives at Amana Living are saving carbonabsorbing trees by cutting back paper consumption. Most payslips are delivered by email, Board meetings are largely paperless, thanks to a document-sharing software package called Diligent Board Books, and staff are encouraged to think twice before they print or copy to paper. The new MATV system at Treendale (see page 19), which allows residents to see all the village news on their televisions, has resulted in a surprising drop in paper use. We no longer need to print off newsletters, posters and notices. Where printed materials are needed, such as branded newsletters, brochures and fliers, FSC (Forest Stewardship Council) certified paper is used, which is sourced from sustainable forestry.

Cars with a lighter footprint Amana Living is switching its passenger vehicle fleet to the hybrid Toyota Prius. The Green Vehicle Guide gives this car a five-star overall rating for its low greenhouse gas and air pollution emissions. Amana Living monitors vehicle emissions and receives summaries each month from BP Australia that help track and reduce its carbon footprint.

Irene Rowell and resident Marilyn Hahn at James Brown House where LED lights have been installed


A YEAR OF PROGRESS Amana Living said goodbye to Bishop Kay Goldsworthy, who left the Board in February to take up a new role interstate. Our organisation is much richer for all she contributed during her six years with us, including her practical advice to our Anglican Essence Steering Committee, on which she was a key member. She goes with our best wishes and thanks for her energy and thoughtfulness. The Board is delighted that the Venerable Braden Short agreed to join the Board. His pastoral experience, education management background and qualifications (BEd, M Social Science, B Divinity, Post Grad Dip Ed Leadership) will be a valuable resource for the Board. His appointment continues our strong links with the Anglican Diocese of Perth, where he is Archdeacon, Administrator and Diocesan Registrar. Amana Living also welcomed Tim Nayton to the newly created Leadership Team position of General Manager Health Care. He brings a strong background in health care and clinical governance to the role, which is responsible for transition care, quality systems, clinical governance, dementia services and clinical support services.

Strategic plan The Board and Leadership Team have begun work on a major review of the Amana Living strategic plan to guide the organisation through the coming years. Following extensive preparatory work, the Board and Leadership Team held a weekend workshop and invited external speakers to explore what the future might hold and how to position Amana Living to meet the challenges.

Risk management The Board and Leadership Team regularly review clinical risk management and strategic risk, and commissioned an external review of the overall risk management approach, for completion by September 2015. The Board has reinforced Amana Living’s focus on management and reporting of clinical risk across the organisation. A restructure of the Clinical Governance Committee and its sub-committees has strengthened effective monitoring of clinical risk and quality. The Clinical Governance Committee established a clinical governance framework and reporting mechanisms, reviews all clinical risk reports and ensures appropriate remedial action is taken when required. A robust clinical governance framework is essential to ensure that health care is delivered at the highest standard. This is more important than ever as Amana Living gears up to meet the growing demand for higher levels of complex care in residential services. To help achieve this goal, a major review of many elements of clinical governance was commenced this year and will continue next financial year. Key aspects of that review include: revising the structure of the clinical governance framework, refining the function of the Clinical Governance Committee and its sub-committees, enhancing the tools and reporting of clinical audits, improving the process of clinical risk management, and reshaping many elements of the health care team.

The Amana Living financial reports for 2014/15 are available as a separate document and can be downloaded from our website




Pictured left to right: Mr Steve Scudamore MA (Oxon), FCA, SF Fin, FAICD Appointment: 2010 Position: Chairman Dr Peter Rudolph MBBS, DipGerMed, MHSM, AFRACMA Appointment: 2010 Position: Member Venerable Braden Short BEd, M Social Science, B Divinity, Post Grad Dip Ed Leadership Appointment: 2015 Position: Member Mr Ian Ludlow BCom, CA, AFAIM Appointment: 2003 Position: Deputy Chairman, Treasurer, Chair Finance & Audit Sub-Committee

Ms Tracy Armson BA (Hons), MBA, GAICD Appointment: 2007 Position: Member Mr Damian Gordon BBus, FCA, FFin, MAICDw Appointment: 2013 Position: Member Mrs Karen Field BEc, MAICD Appointment: 2002 Position: Member and Chair Governance Sub-Committee Dr Robyn Lawrence MBBS (UWA), MBA (UWA), FRACMA, MAICD Appointment: 2013 Position: Member Not pictured: The Right Reverend Bishop Kay Goldsworthy (retired)

Executive Team Mr Ray Glickman Chief Executive Officer MBus, MA(Oxon) MA(Brun), CQSW, FAIM, FAICD

Ms Suzi Cowcher Chief Operating Officer RN, MBA, GAICD, FLWA



Supporting Us PLEASE CONSIDER SUPPORTING US If you would like to help Amana Living continue to enrich lives, please complete and return this form to: Amana Living Anglican Foundation, PO Box 933, Subiaco WA 6904. You are invited to make a donation to a particular Amana Living care centre, or a general donation to the Amana Living Anglican Foundation:  Donation to (specify name of centre):…………………………  General donation to the Amana Living Anglican Foundation  I would like to give the following amount:  $25  $50  $100  $250  $500 or a different amount of your choice: $...........................

 I would like to make a regular donation to the Amana Living Anglican Foundation to be drawn automatically from my credit card (until I choose to discontinue):  Monthly  Bimonthly  3 monthly  6 monthly other (please specify): ……………

Please deduct the following amount from my credit card for each payment:  $50  $100  $250  $1000 or a different amount of your choice: $.................

 $25

Name:................................................................... Bankcard Mastercard Visa

(please circle)

Address:................................................................ Card no:............................. ......................................

P/Code...................... Amount:..................... Expiry Date:


Email:.................................................................... Cardholder Name:................................ Phone:.................................................................. Signature:............................................ Donations over $2.00 are tax deductible Cheques should be made payable to the Amana Living Anglican Foundation

 Please contact me with information about how I can contribute time or expertise as a volunteer.  Please send me information about helping Amana Living through a Will or Bequest.  Please include me on the Amana Life newsletter mailing list. THANK YOU! By enriching the lives of others, you enrich your own life too.



Supporting Us

THANK YOU Amana Living is grateful for the support of our sponsors, donors, staff and volunteers.

To our sponsors and donors Amana Living is committed to going beyond quality care, so that our residents and clients can continue to live an enriched and meaningful life as they age. We can only do this with philanthropic donations and sponsorship. Thanks to support from the McCusker Charitable Foundation, the John and Beryl May Henderson Foundation and other generous donations, we have been able to expand the McCusker Nurse Service. The service offers support, free of charge, to the carers of those living with dementia, and simply would not exist without these donations. A generous grant from Lotterywest has enabled us to purchase two Optare wheelchair coaches. The vehicles will make it easier for us to take our residents and clients on outings in comfort. Our enrichment and lifestyle programs enhance quality of life through a range of activities, with many highlights through the year, including our annual party for residents and clients. Support by the Anglican Community Fund makes these vital programs possible.

To our staff and volunteers There is something special about Amana Living staff and volunteers. It lies in your compassion and determination to make life the best it can be for our residents and clients. We appreciate the pride you take in working with us, the respect you show to our residents and clients and your positive attitude as you strive for excellence. Staff members who have committed many years to Amana Living are recognised in this Annual Report. Thank you for your dedication.


Amana Living Corporate Office 541 Hay Street, Subiaco WA 6008 PO Box 933, Subiaco WA 6904 Tel: 1300 26 26 26 Fax: (08) 9388 3142 Website:

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