August '25 Employee Newsletter

Newsle AUGUST ‘25

WINNER: Chris Ruch

Welcome ALLIED TO

PROOFPOINT ESSENTIALS SPAM DIGESTS IMPORTANT IMPORTANT

What are Proofpoint essentials? Let's figure it out!

This month, we installed a new Spam Filter: ProofPoint Essentials. This Spam Filter is designed to weed out the junk in our emails and keep our inboxes as lite as possible.

Sometimes, the Spam Filter works a little too well and catches things that are legitimate. The Digests are a way for you to review what was caught and give you a chance to release it.

Before we get into the HOW, let's first review the differences between the types of emails that might be caught.

SPAM: These are newsletters, bulk emails, typical inbox clutter. These are typically SAFE but ANNOYING. These can be released by anyone.

FRAUD/PHISHING: These emails are more serious. There was something about the email that came off as SUSPICIOUS or a THREAT and needs to be reviewed by an Admin before being released.

It's never been easier to open a ticket with the Allied Help Desk! There are three primary ways to open a ticket. Email us your woes at helpdesk@allied.tech. A brief description and some screenshots would be ideal! Call us at 888-800-7889

Open a ticket from our new and improved form!

a. Locate the Allied Logo down by the clock

b. Right click the Logo

c. Select "Help Request Form"

d. Fill out your issue and contact information and hit "Send"!

Please remember that it is vital that we submit tickets for IT Issues. This helps keep everything running smoothly and efficiently! This also allows us to track patterns, so we can correct those chronic issues that cause the worst headaches!

Ken Blankenship

“Ken did not make me feel silly for not understanding how to simply resovle the problem on my own. He was very professional”

-Kat Avery (Allied)

Randy Freeman

“Randy is outstanding. He arrived within a couple of hours the same day as the service was requested. He was prompt to working on the printer and solved the problem. Thank you Randy and Allied”

-The Car Park LLC

Steve Byrum

“Steve operated with an abundance of caution and handled the issue promptly”

-Granite Excavation Inc

Randy Freeman

“Randy is amazing!!”

-Ada county of - Recorder

Lance Rhodes

“Our ticket was acted upon very quickly and Lance came out promptly and got our situation cheerfully fixed. Thanks to all the team who makes using your service so easy”

-Varex Credit Union

Andrew Fietsch

“Appreciate Andrew’s help and how he explains what might have caused the issue to arise”

-Gjording Fouser Hall PLLC