HC2 24 - Technology Enabled Care

Government of Jersey & Airtel Vodafone Technology that enables support and care in your home.

A message from the Government of Jersey

HCS24 operate a 24/7 support centre for technology enabled care.

The system utilises Access Assure technology and their Home Hub device.

It will help us understand your needs so we can provide support that is right for you.

It helps make sure you can live as independently as possible.

How does it work?

The Home Hub links sensors, detectors and panic buttons around your home.

They are small and unobtrusive.

They send information based on your activity to your care circle.

They do not send video, pictures or sound.

Your care circle can also include family and friends who can access information that helps them know you are safe and well.

It also lets them know if anything has happened. Such as if you have had a fall.

Why would this help me?

All of us worry about having an accident but don’t want round-the-clock care.

This can also worry other people who are close to us.

The system can see when things aren’t going well or if anything is changing.

Your care circle can see this and react quickly.

Helping you to feel confident and enjoy your daily activities as usual.

What will I see in my home?

You will see an Access Home Hub plugged into a power socket.

You will also see sensors located around your home.

You may be given a pendant to wear on your wrist or around your neck.

Smart Plug

Door / Window Sensor

Motion Sensor

What do I need to do?

You don’t have to change anything.

You can just carry on with your normal activity in your home.

What will happen in an emergency?

If you need assistance or there is an emergency press the pendant, or the Hub screen, to call for help.

Your alarm will contact HCS24 and help will be sent.

The Installer will tell you more about this when the system is set up.

What will happen next?

The Home Hub will be installed in your home soon.

Your family will be able to have an app on their phone if its right for you

This means the information from the sensors may be shared with them as well.

Your care circle and the Installer will answer any questions you may have.

In summary The system has two key roles: • It lets us know you are doing well and if anything changes.

• By knowing this we can provide support that better meets your needs.

The system can...

Maintain your independence

Help you feel confident at home

Reassure you that help (if required) is available 24/7

Provide positive reassurance to people who are close to you.

Provide support in a respectful way

Ensure you have the right support for your needs