Aircraft IT Ops V9.4, Winter 2020-2021

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WINTER 2020 • V9.4

Informed pilots make better fuel decisions at LOT Implementing and using a new fuel efficiency solution

Empire Airlines automates A modern flight and crew management system

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COMMENT Aircraft IT Operations: The pandemic might have been demanding but the fundamentals of efficiently and profitably flying aircraft are the same

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: Telephone: +44 1273 454 235 Website: Chief Operating Officer Scott Leslie E-mail: Copy Editor/Contributor John Hancock E-mail: Magazine Production Dean Cook E-mail: AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2020 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.


e won’t forget 2020; not only for the huge disruption that it caused to everything, including air travel, but also for the opportunity it offered to reconsider some of the things we do and whether there might be better ways to work in the future. Obviously, we all hope that, following the general availability of a vaccine or vaccines against COVID-19, things will return to normal but will that be the old pre-pandemic normal or something different? Will the ideas that are helping the industry address the challenges of COVID actually offer better ways of working in future? It would certainly be useful to take whatever steps might be necessary to ensure that any future event could be better managed and need not entail the wholesale shut down of the sector. However, whatever changes and new challenges the future might throw at us, many concerns then will be the same as concerns today: fuel efficiency, flight planning management, ensuring that staff are properly qualified to do their jobs and getting the best out of established and emerging technologies. In this, the developers and vendors of the solutions on which we all rely have continued to work as hard, if not harder during these difficult times, to ensure that

airlines and operators will have the best Operations IT for the future This issue addresses all of those matters starting with a excellent case study of how LOT Polish Airlines identified the need for, selected and implemented a modern digital fuel efficiency solution. Also, the benefits that the airline has already enjoyed with the change. Empire Airlines share with us their interesting experience in implementing an automated solution to manage flight and crew management, how it has coped in this complex area and what benefits the airline has noticed. In the final part of our three-part EFB article, we see how to make the best use of this powerful tool today and what it might offer in the future if only the industry will embrace the change of approach required. There are also interesting and useful Vendor Flight Logs from NAVBLUE and from ASQS as well as the regular round-up of news and technology developments: plus, of course, the comprehensive ‘Operations Software Directory’. Aircraft IT Operations: information about technology that will make today’s tasks better and support even more developments tomorrow.

Ed Haskey

AIRCRAFT IT Operations • WINTER 2020 • 3

AIRCRAFT IT Operations: V9.4

CONTENTS 06 Latest News and Technology updates


Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

34 CASE STUDY: Modern fuel efficiency at LOT Polish Airlines Kamila Gizynska, Leader of the fuel efficiency team and Mateusz Dziudziel, Head of the fuel department, both at LOT Polish Airlines, share the experience of and outcomes from selecting and implementing a new fuel efficiency solution LOT Polish Airlines has implemented a new fuel efficiency solution and shares that implementation plus the outcomes and benefits enjoyed by the airline and how the new solution has involved pilots in the fuel efficiency process.

44 CASE STUDY: Scheduling and more at Empire Airlines Melanie Ellingson – Director of IT, Dan Perich – Manager of Dispatch and Scheduling, both at Empire Airlines and Tom LaJoie – President, eTT Aviation share some sophisticated tools to automate flight and crew management In this case study Empire Airlines outlines its use of a modern automated system to manage complicated scheduling and tracking qualifications, currencies, flight time, duty time and rest.

Thomas Lagaillarde shares the future-ready approach that has driven NAVBLUE’s successes and drives its plans for the next phase in development for the sector In the latest of our Q&A pieces, Thomas Lagaillarde, Vice President Product Portfolio & Programmes, NAVBLUE completes his ‘Vendor Flight Log’ for Aircraft IT.

54 WHITE PAPER: EFB should stand for enhanced flight bag Part 3 In part 3, Sébastien Veigneau, dgBirds President and Air France A320 Captain, considers what the future holds for EFB, how pilots’ views must be taken into account and how connectivity will enable a whole range of useful and enhanced functions In the concluding part of this comprehensive overview of how we might make optimum use of the EFB as an enhanced flight bag, we look into what the future might hold if the industry is willing to embrace necessary change.

60 VENDOR FLIGHT LOG Günther Schindl explains the customer-focused approach that ensure that ASQS’s software is always intuitive and appropriate to customers’ needs In another of our Q&A pieces, Günther Schindl, CEO of ASQS, completes his ‘Vendor Flight Log’ for Aircraft IT.

62 Operations Software directory A detailed look at the world’s leading Operations IT systems

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Web Manuals grows customer base by 25% in 2020 More than 300 aviation businesses worldwide now use Web Manuals to digitize their manuals and regulatory documentation, an increase of 25% since the start of the year. The surge in document digitization in 2020, announced in late September, is being led by the US, with over 100 stateside companies now using Web Manuals. Krister Genmark, Director of Operations Americas at Web Manuals said: “A number of factors have contributed to the rising demand for document digitization. Firstly, the trend towards business aviation, specifically charter flights as a way of safely travelling has increased this sector of our customer base, now accounting for just over 10% of our all our customers. Secondly, drone use has substantially grown during the pandemic, with the necessary regulatory information meaning efficient document management was needed. Thirdly, the demand for air freight has increased the number of cargo operators requiring support.” Following the success of the company’s freemium package which was offered to all new customers to support aviation businesses during April to August, this month Web Manuals also launched a freemium service for aviation start-ups to boost innovation as the industry emerges from the COVID-19 crisis. Krister Genmark added: “Our industry needs to support each other in order to strengthen and grow post-COVID. We are encouraged that many of our freemium

customers are now enjoying the long-term benefits of digitization and we are keen to aid new businesses starting out in aviation. With border restrictions and regional regulations constantly changing, we expect the role of digitization to remain important as aviation businesses strive to stay compliant at all times whilst rebuilding.”

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FUEL & FLIGHT EFFICIENCY AWARENESS TRAINING COURSE Having a robust fuel & flight efficiency program across the airline organization plays a major role to reduce fuel costs whilst contributing to sustainability. NAVBLUE proposes a Fuel & Flight Efficiency Awareness Training course to help airlines initiate, promote and maintain a fuel program whilst offering benchmarks, quick wins & return on experience.

In early October 2020, Flygprestanda was delighted to announce that they would be entering to a new long-term partnership with Eastern Airways, who will be utilizing Flygprestanda’s Guru2 application to streamline their aircraft performance calculations. Flygprestanda’s support has enabled Eastern Airways to progress their EFB project faster than initially expected given a mixed turboprop and E-Jet fleet. Mattias Lindblad, Manager — Sales & Marketing, Flygprestanda commented, “Eastern Airways has thoroughly evaluated Guru2 and came to the decision to take it on to their whole fleet, which we are very happy about. As an operator with a mixed fleet, they wanted to streamline their aircraft performance services. Guru2 is a perfect option that delivers high quality performance calculations for any aircraft type.”

Web Manuals offers free compliance training to unemployed aviation professionals • Broader scope than just Flight Operations • For anyone with a role in fuel & flight efficiency at the airline • Classroom training or Distance learning This training course adds to the comprehensive NAVBLUE portfolio which is designed to support operators at any stage of their efficiency journey. More information at:

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Reach for the skies.

Web Manuals announced in late November 2020 that it has invited all unemployed pilots and aviation professionals in the US to attend a free online training course in documentation control and compliance monitoring. Following a successful virtual event for European attendees earlier this month, a second complimentary training session was held on December 2 for those based in the states. Krister Genmark, Director of Operations Americas at Web Manuals said “The purpose of this initiative is to provide unemployed pilots and aviation professionals with an opportunity to enhance their skill set and to further prove their commitment to safety while job-searching. Offering safety-minded training is a proactive response to the ‘COVID-19 & Aviation: Time to Rethink’ statement released by the European Cockpit Association (ECA) on September 24, which focuses on the skills and safety performance within aviation in a post-COVID world. Alongside our free licences for start-ups, we hope this course will be a useful step towards a safety-first rebuilding of the industry.” The training focuses on how to work with documentation control and compliance monitoring in the Web Manuals system and covers the lifecycle of aviation manuals, including how to monitor, edit, review, publish, and distribute operational documents. Once completed, all participants will receive a Certificate of Completion Diploma to add to their resume. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • WINTER 2020 • 8

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Lion Air group signs a deal with NAVBLUE to use Charts+ and Navigation+

Lion Air group, the largest private aviation company in Indonesia, announced in early October 2020 that it has signed a deal with NAVBLUE to use that company’s digital navigational charts and database solutions: Charts+ and Navigation+. Airlines are constantly looking for innovative and cost-effective solutions. Thanks to its integrated services offer, NAVBLUE will provide a one-stop shop for Lion Air group to meet their flight operation needs. Charts+ is an application for both iPad and Windows platforms, that is supported by a ground Web based solution for administration. This electronic solution aims to simplify and digitalize the navigation operation of pilots from the Lion Air group. Navigation+ provides the most complete and accurate aeronautical AIRCRAFT IT Operations • WINTER 2020 • 10

information available to support their Flight Management System (FMS). Pierre Madrange, Vice President On-Board+ at NAVBLUE, said: “This efficient, reliable and tailored solution perfectly fits Lion Air group’s operational needs; it strengthens the relationship between Lion Air group and NAVBLUE, and showcases a strong charting and navigation database solution success story in the region.” Lion Air group is the largest private aviation company in Indonesia and operates domestic as well as international routes, connecting different destinations in Indonesia to Singapore, the Philippines, Malaysia, Thailand, Australia, India, Japan and Saudi Arabia. Lion Air group also provides charter routes to Mainland China, Hong Kong, South Korea and Macau.

ENDURING SUPPORT Boeing understands the importance of unity. That is why we are standing by our customers with comprehensive lifecycle services designed to support confident decisions in these challenging times. And it is why we are committed to working together with our entire industry and doing everything we can to support its continued recovery.


Regional 1 Airlines secures multi-year contract with eTT Aviation In early October 2020, Regional 1 Airlines announced that it has secured a multi-year contract with eTT Aviation for eTT’s SkedFlex Flight and Crew Management System – providing R1 the next generation of software solutions to manage their new airline operations more efficiently and profitably. The SkedFlex suite of tools will provide R1 with the ability to schedule and manage flights, crew members, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex also helps ensure control and regulatory compliance with the new complex Canadian Aviation Regulations (CARs) for flight and duty limitations and rest requirements that become effective in December 2020. “Regional 1 Airlines is happy to announce that we have chosen to partner with eTT Aviation and implement the SkedFlex Crew Management and Operational software. Airline software applications can be very cumbersome and expensive to implement and operate, from everything we have seen from eTT, this choice was an easy one to make as the product appears very user friendly, powerfully compliant to our needs and regulations, and one of the most affordable platforms on the market today. Mr. Tom LaJoie and his team were fantastic to deal with and made us feel part of his family right from the start. We believe SkedFlex to be a major asset in streamlining our operations, keeping our crews compliant and providing

innovative crewing solutions for the future. We look forward to a long and fruitful partnership with eTT.” said Trevor Wakefield – President and Accountable Executive, Regional 1 Airlines About Regional 1 Airlines Ltd: Since 2003, Regional 1 Airlines has provided their customers world-class business charter, workforce transportation, and cargo shipping services. In 2019, Regional 1 engaged a new management team to restructure the airline division and focus on expanding and streamlining operations. R1 Airlines prides themselves on taking customers wherever their business takes them, all while operating at the highest aviation operation and safety standards. The fleet and crews provide charter services to diverse international industries such oil and natural gas, mining, humanitarian missions, construction, and more. About eTripTrader, Inc. dba eTT Aviation: eTT Aviation is a US service-disabled veteran-owned small business (SDVOSB), headquartered in Eagle, Idaho. eTT specializes in scalable aviation flight, crew, maintenance, accounting, inventory, HR, and management information solutions that revolutionize the way airlines achieve scheduling flexibility, compliance and control, all while steadfastly adhering to its core values of integrity, innovation, and first-class customer support. eTT Aviation’s flagship products support global, regional, charter, and cargo airlines worldwide. Read the full story on Aircraft IT Website

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Kalitta Charters II secures a multi-year contract with eTT Aviation In mid-October 2020, Kalitta Charters II became the newest cargo and passenger airline to secure a multi-year contract with eTT Aviation for the SkedFlex Flight and Crew Management System. SkedFlex will provide Kalitta Charters with the newest and most advanced software solution to help manage their operations more efficiently and profitably. The SkedFlex suite of tools and its proprietary rules engines will help Kalitta maintain their high quality of safety standards by making it easier to comply with federal and international aviation regulations for flight and duty limitations, and rest requirements. Furthermore, SkedFlex will provide Kalitta Charters a flexible, visual, and efficient software platform to schedule and manage flights, crew, and fleet. “We are excited to enter a partnership with eTT Aviation. The value added to our operation will directly benefit our pilots, our operations staff and our customers. We look forward to eTT and SkedFlex being a key piece of our continued growth and success moving forward. Thank you to Tom and the whole eTT team for providing a quality solution.” said Doug Kalitta, President and CEO of Kalitta Charters, LLC About Kalitta Charters, LLC: Kalitta Charters is an American charter airline providing services for cargo, passenger, and medical transportation since 1967.

Kalitta Charters II is a FAR 121 operation and FAR Part 145 aircraft repair station based out of Ypsilanti, Michigan with a fleet of Boeing 727-200s and 737’s. Over the years, Kalitta has proven to be one the most highly experienced cargo, business charter, and air ambulance service providers in the world. They are an official carrier for the US government and the Department of Defense, and along with cargo and passenger transportation, they provide repatriation services for deceased service members overseas. Kalitta Charter’s core value is to provide cargo and transportation services that meet the highest and most rigorous safety standards. Passengers benefit from the comfort and safety resulting from Kalitta Charter’s 40 plus years of passenger transportation experience and their international operating authority. Kalitta stands out from other cargo airlines because of their commitment to transport virtually anything. They have transported a weather station, live rockets and explosives, oil field machinery, and even live animals like penguins and whales. Whether using Kalitta Charter’s scheduled operations or ad-hoc flight services, you can rest assured that both passengers and cargo will arrive at their destination safely and comfortably. Read the full story on Aircraft IT Website

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At the end of October 2020, Canadian operator Flair Airlines became the latest carrier to adopt Bytron’s skybook Ground Portal and EFB Application after identifying how it will help them to become a digital airline. VP of Flight Operations, Matt Kunz, led a comprehensive evaluation process which resulted in skybook coming out on top as the preferred platform and Bytron are now looking forward to working closely together to support the team at Flair. Flair will be using a number of modules from the skybook suite including Flight Dispatch, Flight Tracking, Airfield Watch and Ops Board along with interactive crew briefings and journey logging courtesy of the skybook EFB Application. This combination will help the team achieve total digital transformation over time and will also be key to achieving the following: • Integrating core systems; • Improving information capture and sharing; • Improving communication across departments; • Reducing workloads and improving efficiency; • Reducing costs and improving on-time performance; • Helping to reduce carbon footprints. Matt was asked what made Flair select Bytron and skybook and he said: “We chose skybook as the first step in digitizing our operation with a goal to begin leveraging data for decision making and measuring our performance across a wide spectrum. Technology and the data that it can provide will be instrumental in reducing our costs and building that platform now, as we begin our growth, is the key. The flexibility of skybook to modify the crew interface to suit our needs is important and it has the added benefit of allowing us to move to a paperless flight deck. On the Dispatch side of the operation it has improved the workflow and capabilities of our dispatch team and we are still just ‘scratching the surface’ with regard to how it can help us improve efficiency.” Bytron Managing Director Shane Spencer added: “We know how effective skybook can be for airlines and operators looking to embrace technology in order to drive efficiencies and savings so it’s great to be working with the team at Flair Airlines who have a clear vision when it comes to becoming a truly digital airline.” Read the full story on Aircraft IT Website

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Yonder helps Cargolux and TUI Group reduce cost by streamlining operational documentation Cargolux and TUI Group have recently opted for Yonder as their new content management solution for operational documents. The Swiss company will support both operators with streamlining documentation and compliance to increase efficiency in the respective processes. Cargolux announced in early November 2020 that it has selected Yonder Mind to manage its entire operational documentation. Yonder Mind brings company documents and manufacturer manuals together in one solution and will be rolled out for both AOCs in Luxembourg and Italy. Europe‘s number one all-cargo airline

with its fleet of dedicated Boeing 747 freighters aims to achieve both compliant and transparent documentation by using Yonder Mind. Joeri Meeûs, Director Quality, Compliance Monitoring & Deputy Accountable Manager, comments on the decision: “I am not easy to impress — but Yonder Mind is by far the nicest looking system and it’s easy to use.” TUI Group is rolling out Yonder Mind for all AOCs in five different countries. The leisure carrier has selected the intelligent content management solution from Switzerland to replace three legacy systems with one solution,

leading to cost savings by streamlining internal documentation processes. David Schlaks, Head of Compliance, Safety & Security at TUI Aviation, sums up the decision: “Yonder Mind manages to simplify our setup without compromising on our complex processes and procedures.” About Yonder: Yonder helps organizations deliver reliable information to front-line employees. Its software, Yonder Mind, is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Yonder’s unique approach allows users to work with

dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction. Read the full story on Aircraft IT Website

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Lufthansa Systems and Air Transport Services Group, Inc. (ATSG) announced, in mid-September 2020, an agreement to implement Lufthansa Systems’ industryleading Integrated Operations Control Center (IOCC) solutions at each of ATSG’s individual cargo airlines, Air Transport International and ABX Air. The recently signed contract enables each airline to swiftly migrate to the proven Lido Flight 4D flight planning system, monitor flight operations with NetLine/Ops ++ and manage its crews with NetLine/Crew. In today’s environment, air service providers are looking for tools that address changing market dynamics and enhance swift adaptability. The IOCC suite from Lufthansa Systems will put ATSG’s airlines in a position to improve efficiencies and boost adaptability throughout their operations. “Safety is our top priority and the solutions from Lufthansa Systems allow our flight operations teams to fully focus on safety and efficiency with each flight,” said Rich Corrado, chief executive officer of ATSG. “Also, the efficiency achieved with this system improves the overall sustainability of our airline operations.” The Lido Flight 4D flight planning solution calculates the most suitable and efficient trajectory for each flight based on all relevant flight data, such as weather

AIRCRAFT IT Operations • WINTER 2020 • 18


conditions, the current airspace situation, fully integrated notice to airmen (NOTAMs) and further restrictions that may apply. The solution offers many integrated and automated functionalities that reduce the workload of flight dispatchers who can focus on what really matters – safe and efficient flight planning. NetLine/Ops ++ monitors current flight operations. ATSG’s airlines can use this solution to avoid disruptions and significantly lower the costs incurred by delays. Its management-by-exception approach enables operations controllers to focus on critical flights which require a fast reaction. NetLine/Crew supports ATSG across the full crew management process from planning to crew assignment and tracking. “We are particularly proud that a fast-growing US-based passenger and cargo carrier airline group selected us as their new provider and are delighted to welcome ATSG as our new customer,” said Norbert Mueller, Senior Vice President, Regional Management Americas. “By implementing the three solutions, ATSG’s airlines will boost their responsiveness in what is an environment dominated by constantly changing customer demands and optimize its growing operational complexity.” About Air Transport Services Group, Inc: ATSG is a leading provider of aircraft leasing and air cargo transportation and related services to domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. During the pandemic, ATSG has reacted quickly to meet changing customer demand, empower an expanding e-commerce market, and ensure the flow of vital supplies and personnel under very challenging conditions. ATSG, through its leasing and airline subsidiaries, is the world’s largest owner and operator of converted Boeing 767 freighter aircraft. Through its principal subsidiaries, including three airlines with separate and distinct U.S. FAA Part 121 Air Carrier certificates, ATSG provides aircraft leasing, air cargo lift, passenger ACMI and charter services, aircraft maintenance services and airport ground services. ATSG’s subsidiaries include ABX Air, Inc.; Airborne Global Solutions, Inc.; Airborne Maintenance and Engineering Services, Inc., including its subsidiary, Pemco World Air Services, Inc.; Air Transport International, Inc.; Cargo Aircraft Management, Inc.; LGSTX Services, Inc., and its wholly owned subsidiary TriFactor Solutions LLC; and Omni Air International, LLC. About Lufthansa Systems: Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 customers worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. The company is celebrating its 25th anniversary in 2020 and, in addition to its headquarters in Raunheim near Frankfurt/Main, Germany, now has offices in 16 other countries. Read the full story on Aircraft IT Website

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Smart4Aviation welcomes Iberia Airlines as a new customer In these special times of hardship and uncertainty caused by COVID-19, Smart4Aviation was pleased to announce, in late October 2020, a new customer in Europe — Iberia Airlines (part of the IAG Group). At the signature of the contract with Smart4Aviation in April 2020, Iberia Airlines confirmed the key role of Smart4Aviation solutions in rejuvenating and enhancing its daily operations. Besides Iberia mainline, the solution will be used by Iberia Airport Services to perform load planning functions for their Station Customers. Iberia’s large-scale project is dedicated to automation and digitalization of its operations, to address a vast number of needs generated by its Weight & Balance services. Significant volume indicators, as well as ever-growing system demand and operating stations, called for a complex, yet easy-to-handle W&B solution which will help maximize efficiency and simplify their operational processes. After extensive research, such a solution proved to be within the portfolio of Smart4Aviation products, a best industry-proven module called S4A Smart LOAD. This exception-based, visual load planning system offers not only fully paperless and automated processes but also ensures full transparency of the performed operations, allowing the user to collect and utilize previous W&B experiences to the benefit of future operational activities. The system fully automates and optimizes the load planning activity, engaging

AIRCRAFT IT Operations • WINTER 2020 • 20


agents only when loading irregularities occur or exceptional corporate policy decisions are to be made. This unprecedented level of automation allows for significant productivity gains and training savings without ever losing sight of safety without compromise. S4A Smart LOAD’s advanced algorithms can also return significant fuel savings through the improved center of gravity calculations. All this done in a centralized or de-centralized environment and facilitated by peer-to-peer communication through role-assigned messages and enriched by RLST extension for mobile phones based on the PWA technology. As a part of the complete Weight & Balance solution, Iberia will also use Smart4Aviation’s advanced notification and alerting system — Smart COMM, allowing easy exchange between operating units in collaborating and sharing the latest update information throughout the life of a flight. This represents a significant advance in streamlining and improving airline communications and decision making by presenting relevant, key information and data to all operational stakeholders ensuring a safe and on-time performance. The complete solution will be installed in AWS (Amazon Web Services) infrastructure fully managed by Smart4Aviation in Software as a Service (SaaS) model. Smart4Aviation solutions will bring new quality to Iberia’s daily operations and for this they are proud to welcome Iberia Airlines in the Smart4Aviation family. Read the full story on Aircraft IT Website

Nepal Airlines changes over to NAVBLUE to use N-Flight Planning The all-Airbus operator Nepal Airlines signed a deal with NAVBLUE in May 2020 to use N-Flight Planning to optimize their flight operations. The operations went live on October 29th, 2020 after a couple of months of trial runs. The airline, which was already using NAVBLUE’s Navigation+, Flight Data Analysis (FDA), Flysmart as well as N-RAIM, had also started using N-Tracking since August 2020. With N-Flight Planning it will be able to plan and operate on the safest routes in a highly optimized manner and further reduce operations costs. Capt. Deepu Raj Jwarchan, Director- Flight Operations at Nepal Airlines said: “From our experience with NAVBLUE, we appreciate the quality and cost-efficiency of their products. N-Flight Planning will help Nepal Airlines to reduce costs even further and optimize our flight operations. This is a great enhancement for us, and we look forward to continuing and further strengthening our relationship with NAVBLUE in the years to come’’. Nepal Airlines, the flag carrier of Nepal, is the oldest airline in the country. Out of its main base at Tribhuvan International Airport, Kathmandu, the airline operates domestic services within Nepal and medium-haul services in Asia. AIRCRAFT IT Operations • WINTER 2020 • 21

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NAVBLUE signs cooperation agreement with Electronic Logbook provider Ultramain In mid-November 2020, NAVBLUE and Ultramain Systems signed a cooperation agreement to integrate Ultramain Electronic Logbook (ELB) into NAVBLUE’s Electronic Flight Bag (EFB) applications. ULTRAMAIN ELB replaces aircraft paper flight logs with an easy-to-use, touch-screen interface that speeds communication between cockpit crews and ground maintenance teams. ULTRAMAIN ELB enables faster turnaround times, so aircraft spend more time in the air and less time on the ground. NAVBLUE’s Electronic Flight Bag (EFB) includes an Electronic Flight Folder application in the cockpit and a ground tool which manages the workflow between OCC systems and the on-board applications. It covers all mission data required for a flight, including archiving of any reporting and associated data. Airlines are constantly looking for integrated solutions to facilitate their daily operations and this cooperation agreement will allow them to have their EFB and ELB solutions in the same platform. “We are very excited about what this agreement means to the aviation community”, said John Stone, Vice President of Product Management for Ultramain Systems. “Products contained within NAVBLUE’s Electronic Flight Folder and ULTRAMAIN ELB already operate in the hands of common customers, it’s a natural conclusion that the two products should be interoperable. Through both purposeful technical advancement and unforeseen worldly events, the aviation industry will react to the need for digital products and the efficiencies they bring. The partnership will evolve the flight deck ecosystem with best in class digital products. This agreement will allow users to seamlessly navigate, and data to freely flow, between NAVBLUE’s EFB and ULTRAMAIN ELB providing a more streamlined flight deck workflow. This will be a game changer in the industry.” Juergen Thevenin, Head of Business Development & Partnerships at NAVBLUE said: “I am pleased to see NAVBLUE and Ultramain Systems joining forces to bridge flight operations and maintenance applications in a seamless interface. Integration and data exchange will simplify user experience and push innovative features such as automated performance update depending on aircraft technical status.” AIRCRAFT IT Operations • WINTER 2020 • 22


Sunclass Airlines successfully implements NAVBLUE’s N-Ops & Crew solution for its Operations Control Center It was announced in late November 2020 that Sunclass Airlines is the latest addition to NAVBLUE’s Airline Community with the implementation of N-Ops and Crew With N-Ops and Crew, Sunclass Airlines will be able to manage all aspects of operations control, crew managements and network scheduling in a single highly configurable solution. This translates to enhanced situational-awareness and collaborativedecision-making across operations stakeholders. Already a NAVBLUE customer following the recent deployment of Flysmart+ EFB software, Sunclass Airlines (formerly Thomas Cook Airlines Scandinavia) is a Danish carrier, based in Copenhagen, and operates charter services from Norway, Sweden, Denmark and Finland, with a fleet of 10 aircraft (A321s and A330s). The N-Ops and Crew solution is part of NAVBLUE’s OCC Suite of solutions which also includes N-Flight

Planning, N-Tracking for flight dispatchers and N-Crew Planning systems. NAVBLUE’s OCC solutions are designed to be highly configurable with built in rules-engines, to flexibly integrate with other systems and to deliver manage-by-exception automation. The Sunclass Airlines and NAVBLUE teams have effectively collaborated throughout the Sales and Delivery process to define the required scope and perform thorough due diligence, which has culminated in a successful on-time delivery and adoption of the N-OC solution for its Crew, Ops and Network Management Thomas Lagaillarde, Vice President Product Portfolio & Programmes at NAVBLUE, said: “Since Sunclass Airline’s rebranding and new ownership in October 2019, NAVBLUE has been privileged to be part of its ongoing ambition of reaching the next level

of end-to-end digital Flight Operations processes and systems. NAVBLUE looks forward to continuing our collaboration and supporting Sunclass Airlines’ Flight Operations strategic objectives and activities, now and into the future”. Torben Østergaard, CEO at Sunclass Airlines, said: “The Go-Live of N-Ops & Crew marks the culmination of one of the largest Operations IT transformation projects our company ever have gone through. Throughout the project, we have been really pleased with the dedicated and professional delivery provided by Navblue. With the Navblue suite of solutions now in place, we’re confident that we can continue our journey to streamline our processes and unlock efficiencies — all to ensure that our guests have their best weeks of the year”. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail. The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.



AIRCRAFT IT Operations • WINTER 2020 • 23




ASQS Proudly Welcomes Air Moldova as Its Newest IQSMS Customer Even, in challenging times like these, ASQS’s newest customer, Air Moldova, is committed to the further enhancement of its safety and quality management standards by opting for IQSMS (Integrated Quality and Safety Management System). ASQS announced in mid-November 2020 that it was proud to welcome Air Moldova to the IQSMS family and to support the long-established airline with the implementation of four IQSMS modules and the offline applications for reporting and auditing, respectively. With its base at Chisinau International Airport, in the Republic of Moldova, the 1993-founded airline operates scheduled flights to 23 destinations across Europe, North Asia, and the Middle East, as well as charter and seasonal flights. Ever since the early 2000s, Air Moldova has been undertaking a process of renewing its fleet with modern Airbus A320 aircraft and, as a result of that forward-looking approach, has become a renowned operator in Moldova and worldwide, achieving its first IOSA certification already in 2008. “ASQS is looking forward to support Air Moldova with launching an all-digital reporting and auditing platform within the organization, while contributing to reinforce the airline’s well-established safety standards during the upcoming IOSA re-certification process next year,” ASQS’s Managing Director Günther Schindl proudly announced.

The entire ASQS team was able to express its delight to start its cooperation with Air Moldova and the opportunity to guide the Chisinau-based airline through the implementation process of IQSMS.

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Fly into the future Now is the time for airlines of the world to eliminate the paper tech log. Isn’t it time you consigned paper to the bin? Start your future today: +44 (0)333 888 4044 • Conduce HPH 0915.indd 1

AIRCRAFT IT Operations • WINTER 2020 • 24

05/08/2015 14:46


Transavia France selects Vistair for operational document management

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AIRCRAFT FLEET VIEW Aircraft Fleet View App: developed for airlines ■ always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■

Transavia France, a member of the Air France-KLM Group, announced in late November 2020 that it has chosen Vistair’s DocuNet as a single digital platform to manage, publish, distribute and view operational manuals for its Boeing 737 fleet. DocuNet will provide Transavia France with a centralized platform for distributing targeted digital content with complete stability, total security, and mobile flexibility, ensuring staff across the airline have access to the right content, anywhere and at any time. Based in France (Orly, Nantes, Lyon and Montpellier), the low-cost airline offers flights to more than 100 destinations throughout Europe and the Mediterranean basin. With more than 1,200 employees, Transavia France prides itself on the quality of its onboard service, its positive and fluid online experience and its easy and simple booking experience. Transavia France will further benefit from a flexible and intuitive form builder within the DocuNet platform, providing a rich feature-set to create digital forms company-wide, and delivering a comprehensive reporting capability. Marion Vercillo, Flight Ops Engineering Manager at Transavia France commented “Having DocuNet enables us to easily scale our library of documents and community of users with optimum performance. Vistair offers a modern, globalready system with high levels of both capability and stability. This will increase operational efficiencies, compliance, and provide enhanced usability for our crew.” Dominic Clarke, Vistair’s Chief Commercial Officer said: “We are delighted to partner with Transavia France. They are transforming their operational efficiency, and we are pleased to be part of accelerating this through our platform’s scalability, stability, and technical expertise on data.” Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • WINTER 2020 • 25


Vistair Systems further strengthens product innovation with appointment of Wayne Enis as Solutions Director

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Reduce Reduce the the paperwork Paperwork inin your Your cockpit Cockpit – –Fly flywith withLogipad LogipadEFB EFB

We use our IT and EFB expertise to improve and modernize Our purpose for aviation: daily work processes in flight operations. Using the high knowledge of IT and EFB to change the daily work is anprocess Electronic Bag solution inLogipad your flight in Flight a modern way. to make flight management simple, fast and smart for pilots, crew and ground members. is an Eletronic Flight Bag solution to make More information: flight management simple, fast and smart for pilots, crew and ground members in equal.

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Am Walzwerk 1 • 45527 Hattingen • phone +49 2324 9258 0 • fax +49 2324 9258 433 • •

In his new role, announced towards the end of November 2020, Wayne will join the Vistair leadership team, with the responsibility for the design and delivery for Vistair’s full product suite of aviation document and safety management solutions; supporting Vistair’s customer base of over 40 aviation, aerospace and defence organisations worldwide. Having worked in the aviation and aerospace technology sector for over 20 years, Wayne has a proven track record in delivery excellence and brings a wealth of both technical knowledge and corporate development experience to the role. “Wayne is the latest senior hire to help steer our technology-enabled services and align with our global approach to market. This appointment adds yet more market-facing expertise to our team, and with Wayne in place, we can accelerate Vistair’s growth plans, developing both our suite of aviation technology solutions and our global reach. In addition to his work with Vistair’s product management team, Wayne will play a key role in strengthening our strategic relationships with aviation organisations worldwide.” commented Ian Herbert, CEO of Vistair. “There is a real opportunity for Vistair to continue to grow and take a dominant position in the aviation document management and safety management solutions market. There is a fantastic team of people at Vistair and I am very much looking forward to working with them and continue to build a really strong future for this business.” Wayne Enis, Solutions Director at Vistair added. About Vistair: Established in 2001, Vistair is one of the world’s leading suppliers of aviation management software. Their Document Management and Safety Management Solutions are used by over 40 aviation organisations worldwide. Clients include The UK Ministry of Defence, British Airways, Delta Airlines, easyJet, Ryanair and Air Asia. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • WINTER 2020 • 26


Breeze Airways selects Vistair to provide a single, enterprise wide view of safety, risk and compliance

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Vistair Systems, a leading provider of aviation Document and Safety Management solutions, was pleased to announce in late November 2020, the partnership with new start up airline, Breeze Airways, to support their enterprise-wide safety management approach. Based in Utah, Breeze Airways is the latest airline of JetBlue Airways founder David Neeleman, which plans to begin operations at the end of 2020. The decision to select Vistair reflects Breeze Airways full commitment to a data driven and proactive, safety and compliance culture, through an integrated safety management system that is used by some of the safest and best airlines worldwide, including Delta air lines, easyJet and the UK Ministry of Defence. As a modern and progressive airline, Breeze Airways has a strong focus on the latest technology and digital experience for their operational systems and tools. Identifying and partnering with reputable and expert aviation suppliers is a key strand of this strategy. David Neeleman commented: “With ambitious growth plans for the future, we needed a modern, scalable solution that will support our advancements and growth.” Ian Herbert, CEO at Vistair added: “At Vistair, we believe in providing an enterprise-grade, fully supported SaaS (Software as a Service) solution that will advance the future of aviation safety. Underpinned by a modern, scalable and highly secure cloud-first architecture, our modular suite of SMS solutions creates an integrated information environment for the global airline industry to identify, monitor and mitigate safety risks.” The agreement further includes ASAP support functionality, that will enable Breeze Airways to submit ASAP and incident reports through an easy-to-use, mobile first platform. The carrier has ordered 60 brand-new Airbus A220-300 aircraft, with deliveries beginning in April 2021, and has leased Embraer E195 aircraft, which will be delivered in October 2020. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • WINTER 2020 • 27



Vistair continues to support Loganair’s document management Loganair announced in late November 2020 that it has chosen to continue its relationship with Vistair’s DocuNet to provide a coherent, single point of control for managing all operational documentation including OEM data for their ATR fleet. Loganair, known as Scotland’s Airline, was founded in 1962 and is one of the UK’s longest established airline operations. Since that time, its route network has grown to encompass over 40 routes to and from Scotland, the Channel Islands, Isle of Man, Norway and Ireland, making it the Uk’s largest regional airline. In 2018, they introduced the ATR42 to the fleet, forming part of the airline’s future operational plans under the Loganair brand. Vistair has worked in partnership with Loganair since 2012, when DocuNet was first implemented to support publication of its OEM paper manuals. In 2018, Loganair invested in paperless technology by rolling out 6th generation iPad devices for its pilots and crews to serve as mobile EFBs to support sustainability, operational efficiency and to improve flight operations. This agreement strengthens the existing relationship and continues to provide a document management platform with a single point of control and superior usability for end-users. In addition, DocuNet facilitates the ability to leverage structured data across their mixed fleet, to drive further efficiencies throughout their operation.

By eliminating traditional paper-based operational manuals and using DocuNet’s iOS viewer on the upgraded iPad, Loganair has significantly improved operational efficiencies across the group. This includes the immediacy of receiving real time manual updates, and the real reduction in cost as a result of iPad weight versus

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AIRCRAFT IT Operations • WINTER 2020 • 28


traditional manual flight deck documents. Neil Hughes, Flight Operations Director at Loganair commented: “We’re delighted to continue our relationship with the Vistair team. As we look to maximise operational efficiencies even further, DocuNet offers us the perfect platform to establish consistency across our operational manuals and to manage and deliver our operational content as well as track end-user compliance.” Leveraging the latest DocuNet technology, Vistair’s dedicated document’s team has particular expertise in the management of all fleet types including Airbus, Boeing and ATR structured documents which, for all of our clients, ensures fast delivery of OEM manual revisions across an entire fleet. As part of the on-going partnership with Vistair, Loganair will continue to benefit from DocuNet’s futureproof technology. This involves upgrades and enhancements to make sure that the DocuNet service supports their operational needs both now and in the future. Ian Herbert, CEO at Vistair commented “We are incredibly proud to continue our partnership with Loganair and their outstanding team. Having worked with Loganair for over 20 years, it is great to be able to support their development and, in particular, use our expertise to enhance their flight operations. Loganair’s evolution over the past few years has been great to see and working with them to help implement a paperless cockpit was particularly enjoyable. We look forward to continued support in the successful future.” Read the full story on Aircraft IT Website

Safety Line new website now live Whether you are an Airport, an Aircraft Operator, an MRO, an ANSP or a NCAA, discover Safety Line’s new website and the innovative and dedicated solutions to face today’s aviation industry challenges. • OptiFlight is the only predictive in-flight guidance solution allowing airlines to optimize all flight phases including climb thanks to Machine Learning performance models for each tail, accurate 4D weather forecasts, and customized recommendations issued to pilots for each flight. • SafetyCube is an integrated compliance, safety, and risk management solution for aviation based on a dynamic BowTie approach. • AirsideWatch is an advanced digital solution that processes ground radar data to unleash unprecedented airside analytics allowing to improve aircraft ground traffic safety, efficiency, and environmental impact. Also learn more about Safety Line’s story, its team and the numerous research partnerships which led to unique and advanced solutions for aviation. INTERACTIVE Click here for full product details

Sign, fly,, verify. Acknowledge, Author, trace, demonstrate. Create, Manage and prove prove employee andfor operational Collect and compliance employees & compliance one integrated,end-to-end end-to-end platform. manuals in in one integrated, platform. AIRCRAFT IT Operations • WINTER 2020 • 29


SITA partners with Safety Line to make flights more sustainable SITA, the global IT provider for the air transport industry, announced in late November 2020 that it is partnering with start-up Safety Line to help pilots and airlines limit carbon dioxide (CO2) emissions and operational costs by reducing fuel consumption of aircraft at key flight stages. A flight can be roughly divided into three phases: climb, cruise and descent. Safety Line, a young French company that specializes in predictive big data solutions for airlines and airports, has made it its mission to help save aircraft fuel and reduce CO2 emissions during all these flight phases with a software suite called OptiFlight. The focus currently lies on the climb-out — the most fuel-consuming phase of a flight — and the cruise phase.

Improving the cruise phase of a flight

Safety Line’s software solutions for the cruise phase,

OptiSpeed, OptiDirect and OptiLevel, collectively called OptiCruise, have been integrated in SITA’s widely used eWAS Pilot mobile application, which is

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AIRCRAFT IT Operations • WINTER 2020 • 30

part of SITA FOR AIRCRAFT’s ‘Digital Day of Operations’ portfolio. eWAS Pilot, used by 50,000 pilots of commercial airlines, business jets and cargo airlines, provides accurate 4D weather forecasts and real-time updates from various sources to warn about weather hazards such as thunderstorms, lightning, clear air turbulence, strong winds, icing and even volcanic ash. Safety Line’s OptiCruise allows pilots and airlines to achieve significant fuel savings and carbon emission reductions. OptiSpeed shows pilots the fuel and time impact of speed variations with the objective of on-time arrival at the best fuel/time ratio while OptiDirect recommends shortcuts based on historical flight data and indicates possible fuel and time savings. OptiLevel advises pilots on the best initial flight level and cruise level changes, taking tailwinds and headwinds into account.


Improving the climb phase of a flight

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As part of the new partnership and through the ‘Digital Day of Operations’ portfolio, SITA now also offers Safety Line’s OptiClimb software. OptiClimb uses tail-specific machine learning performance models in combination with 4D weather forecasts, to recommend customized speed changes at different altitudes for each climb. The software predicts fuel burn in tens of thousands of possible flight scenarios and then issues recommended climb speeds to pilots ahead of each flight. Safety Line data shows that climb fuel savings of 5-6% are possible for each flight without affecting passenger safety or comfort. On a yearly basis, this could reduce CO2 emissions by several thousands of tons and operational costs by several million dollars, depending on the size of the airline fleet. Safety Line estimates that 5.6 million tons of CO2 could be avoided if all airlines in the world were to use OptiClimb.

AVIOBOOK® e-TECHLOG Digitalize and improve the efficiency of your maintenance operations With our highly flexible and configurable eTechlog, pilots, cabin crew and mechanics can have an intuitive tool to replace the paper techlog and avoid manual reentry into the Maintenance Information System.

For mechanics: AVIOBOOK Tech application

Technology and industry collaboration for more sustainable aviation

Sébastien Fabre, CEO for SITA FOR AIRCRAFT said: “We at SITA continue to seek smarter ways to use existing and new technologies and collaborate with partners in the air transport industry with the goal of making airline operations more efficient and environmentally friendly. The partnership with Safety Line is another important step for us that will enable airlines to embrace the digital shift that is needed to reinvent the operation of aircraft. It is about adopting more sustainable and cost-effective practices.” Sustainability and a sharp focus on cost-efficiency, along with safety and security will remain the top priorities for airlines in the COVID-19 era. Pierre Jouniaux, Founder and CEO of Safety Line said: “We are delighted to partner with SITA, because pilots and airlines can now easily access our smart technology through SITA FOR AIRCRAFT’s ‘Digital Day of Operations’ portfolio and work towards more sustainable aviation. We look forward to delivering further innovation through this collaboration to save fuel and improve cost-efficiency at every stage of flight.”

• • • •

Data transferred to MIS in real time Easy reporting of checks & servicing List of actions & release required at one glance Aircraft fleet status through our web portal for MCC

For pilots: TECHLOG module in AvioBook • • • •

Aircraft technical status at one glance Open defects / Hold Items List (HIL) Easy defect reporting from predefined defect list Pre-flight inspection

For cabin crew: TECHLOG module in AVIOBOOK Cabin • • •


Graphical defect map Easy defect reporting from predefined defect list List of open & deferred defect


NAVBLUE and SARSYS-ASFT sign RunwaySense reseller agreement

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Efficient and reliable Document Management for Flight and Ground Operations One solution for your whole process chain – from authoring up to the presentation in the cockpit, the cabin or on ground. ■ Manage, create and revise your content ■ Retrieve information anywhere ■ Powerful revision and compliance management ■ Flexible and customizable for special needs ■ Platform independent

NAVBLUE and SARSYS-ASFT announced in late November 2020 that they have signed a reseller agreement for the provision of NAVBLUE’s RunwaySense runway condition reporting data via SARSYS-ASFT’s MIDAS visualisation platform for use by airport operators. This reseller agreement allows airport operators to access highly accurate runway condition data obtained from NAVBLUE’s RunwaySense braking action identification solution, via the SARSYSASFT MIDAS visualisation platform which will integrate the data and present it with other key runway condition information. The integration is on-going and the integrated solution will be operationally available on 15 January 2021. RunwaySense uses the aircraft as a sensor to identify the braking action, based on Airbus aircraft Performance models, against the FAA’s Take-off and Landing Performance Assessment (TALPA) Runway Condition Assessment Matrix (RCAM). The data generated is compliant with the mandatory ICAO Global Reporting Format (GRF), due to come into effect in November 2021. Today, 20 airlines in all continents committed to contribute to RunwaySense, representing close to 1,000 aircraft. RunwaySense is a web-based solution where airspace users share runway condition reports in real-time to better understand how the runway condition is trending, and to allow the airport to anticipate and mitigate slippery conditions. MIDAS is a collaborative runway assessment platform for processing vast amounts and various types of data input. Through MIDAS data can be viewed, and complete runway assessments can be performed. Collected data is visualized and can be monitored in different views such as graphs, tables and maps. “We are excited about this cooperation as it will add great value to our customers, Airport Operators around the world, and it is also a cooperation that is well in tune with our mission as it will make transportation safer,” said Fredrik Graflind, CEO of SARSYS-ASFT.

AIRCRAFT IT Operations • WINTER 2020 • 32


“Integrating the innovative RunwaySense collaborative platform with SARSYSASFT’s MIDAS is the optimum solution for airport operators and their runway management teams,” said Patrick Hagelauer, Vice President Strategy & Innovation and France Managing Director at NAVBLUE SAS. “The RunwaySense data allows users to have high confidence in the accuracy of the runway condition reporting.” About SARSYS-ASFT: SARSYS-ASFT AB is one of the leading companies in the world in developing and manufacturing equipment for aviation safety. The customer segments are airlines, state- and privately-owned airports, major private companies and the military in different countries. The business is global and about 90 percent of sales are exported. The parent company is listed on Nordic SME since March 2, 2017. The group also includes the subsidiaries ASFT Industries and ASFT Inc, USA. More information is available at and About NAVBLUE: NAVBLUE is an Airbus Services company, wholly owned by Airbus, and dedicated to Flight Operations & Air Traffic Management Solutions. NAVBLUE provides digital solutions and services, and supports both civil and military environments, on the ground and onboard any aircraft and offers expertise in a range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic management (ATM). NAVBLUE employs 550 employees spread across the world, with offices in Canada, France, Sweden, Thailand, UK and US and representatives in several other countries across the globe.

Safety Line research team together with research partner, Aeroports de Paris, work on SWAG project to optimize global ground operations A logical continuation of AWACS (Airside Watch for Amelioration of Capacity and Safety) project aims at more efficient management of ground traffic

After three years of research on the AWACS (Airside Watch for Amelioration of Capacity and Safety) project aiming at designing a decision support tool demonstrator to improve airports operations, Safety Line and Research partner Aéroports de Paris announced in late November 2020 that they are now working on step 2: the SWAG (Smarter Ways for Airport Ground traffic) project. SWAG is the logical continuation and aims at enabling the ability to detect events in a real-time fashion by generating alerts and forecasting events in order to manage traffic in a more efficient way. This project will last two years and end with a more automated and decarbonized airport operations. INTERACTIVE Click here for full product details




Machine Learning Performance Models 4D Weather Forecasts « What if » Scenarios engine

Compatible with

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Modern fuel efficiency at LOT Polish Airlines

Mateusz Dziudziel, Head of Fuel Department and Kamila Giżyńska, Settlements and Analysis Specialist, both at LOT Polish Airlines, share the experience of and outcomes from selecting and implementing a new fuel efficiency solution AIRCRAFT IT Operations • WINTER 2020 • 34



he heart of this article is the implementation of a new fuel efficiency software system in LOT Polish Airlines. But first some background about the airline’s history, fleet and flight network. LOT Polish Airlines combines tradition with modernity. Being one of the twelve longest established airlines in the world, LOT has been connecting Poland, Central and Eastern Europe with the world for more than ninety-one years (figure 1).

centers in Asia and North America, operating domestic, short-haul and long-haul flights which have guided the composition of the fleet.



Figure 2

There are almost ninety aircraft in the LOT fleet (figure 3) from eleven different airframe and engine combinations, including jets and turboprops, from three aircraft manufacturers: Embraer, Boeing and Bombardier. In terms of the age of the fleet, LOT’s is one of the youngest and most modern in Europe.

Figure 1

Every year, LOT hosts millions of travelers on its aircraft, carrying over 10 million passengers in 2019. The crane is a bird that is a symbol of strength and stability and it has been part of LOT’s logo for ninety years. Cranes are noted as longdistance flyers but LOT does not only fly long-haul (figure 2). The airline’s flight network has been structured to answer the needs of modernday passengers. LOT connects Central and Eastern Europe with the main destinations in the region, Western Europe and the most important business

Figure 3

AIRCRAFT IT Operations • WINTER 2020 • 35


As a company, LOT is well aware of its responsibility to take care of the environment and takes that responsibility very seriously. Operating in a more sustainable way is LOT’s long-term goal and one of greatest opportunities to reduce aviation’s CO2 footprint. Beyond the modernization of the fleet, that environmental responsibility is met through implementing more efficient procedures — both onboard and on the ground — everything to make operations greener.


The Destination Eco program (figure 4) is closely related to fuel efficiency and CO2 reduction. DESTINATION ECO

wasn’t able to cover all of its fleet. Another challenge was communication with pilots who are considered to be the key players in LOT’s fuel efficiency program. Without their co-operation, it would be impossible to have a successful fuel program. By focusing only on generating data, LOT was unable to identify where the potential fuel savings might be found, which rendered the implementation of further fuel initiatives pointless. The point was reached where most analytical work ended with the statement that we cannot improve what we cannot measure. People felt helpless to move things forward. However, being aware of the imperfections in the existing solution, LOT decided to look for a software that would allow them to move the center of gravity from data collection to data analysis. In short, a game changer.

The goals

We feel socially responsible to take care of common environment. In LOT, we take the issue of environmental responsibility very seriously, which is why we are actively introducing many diverse initiatives that are aimed at supporting our ecosystem

To find the best solution, with which the airline could move forward, LOT

established what would be their needs (figure 5). OUR GOALS

CO2 emissions reduction

Sustainable products and services

CO2 compensation

Green Office cerificatation

Single European Sky initiative


Measure, monitor and reduce our fuel consumption Measure precisely the level of application and the corresponding savings of the fuel best practices that are part of our Fuel Efficiency Policy

Figure 4

Challenges in fuel efficiency

Moving on to fuel efficiency, let’s take a look at the key challenges concerning LOT’s fuel program. In 2017, LOT started the implementation of a fuel efficiency policy in the company. At the start of the project, a set of several initiatives based on best practices were established: things that were already known to the industry as fuel savers. The potential savings were only estimated and it was very difficult to say whether the actions that had been taken were actually working or not. As the network and fleet grew, LOT started to face increasing difficulties maintaining already recognized initiatives. Not to mention the implementation of new ones. Due to the variety of manufacturers, aircraft types and models represented in the fleet as well as different data sources, data collection became a challenge for LOT. Most of the time was spent generating data instead of analyzing it. Also, aircraft avionics software is not free from errors which led to the point where LOT

Possibility of customization

Data integration with existing sources and flexibility to integrate with any other (raw data) Data verification for gaps / errors / failures Engage our pilots in our fuel efficiency program Customer suport during and after implementation

Save time, save fuel, save money Figure 5

The airline needed to monitor its already recognized fuel efficiency initiatives with the possibility of creating self-developed analyses also to define targets, goals and KPIs for compliance monitoring of each initiative. We have already discussed challenges around data so, clearly, data integration and verification

AIRCRAFT IT Operations • WINTER 2020 • 36


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“LOT manages more than thirty fuel initiatives, easily finding potential savings. The solution allows them to review any fuel statistics and set targets for each initiative as well as check whether they are fulfilled by the crews and dispatch.” advancedAPM provides tail-specific aircra� performance for precise fuel planning and accurate calcula on of op mum speeds and al tudes.

was a top priority. Engaging pilots in the fuel efficiency program was also high on the list: LOT wanted to give them a window on their personal results versus others as well as showing where and how improvements might be achieved.


Many readers can probably relate to all that is written above. But at the end of the day, everybody wants a solution that will let them analyze, implement and improve fuel efficiency initiatives which would lead to actual savings. Although everybody might seem to want the same, if we look deeper, individual needs might be slightly different. That’s why LOT was looking for a solution that would offer the possibility for customization. LOT didn’t just want to buy a box with some already developed features with no room for changes. For LOT, all of those needs and even more were answered when we met the StorkJet team (figure 6).



Web-based fuel platform 30+ build-in fuel initiatives with saving potential calculations Targets and compliance monitoring Many filtering options Dedicated platform for Pilots Custom charts and Reports … and more

REQUEST A DEMO +48 600 800 528

Figure 6

As a result of that meeting, in 2019 LOT started the implementation of fuelPro, a web-based fuel platform that helps to analyze and track cost savings and fuel AIRCRAFT IT Operations • WINTER 2020 • 37


“…fuelPro environment is fully customizable: StorkJet made many individual changes to the platform to suit LOT’s fleet, operations and network, starting with filtering and validation options to adding extra charts and totally new initiatives plus the possibility to create custom charts and reports.”

initiatives at all flight stages. Now, LOT manages more than thirty fuel initiatives, easily finding potential savings. The solution allows them to review any fuel statistics and set targets for each initiative as well as check whether they are fulfilled by the crews and dispatch. All of the data provided in the software is of a great value for LOT’s procedures and company policies.


Let us now take a look at how the implementation of fuelPro went at LOT. In one word, it could be described as simple for LOT as their only job was to provide source data of proper quality while the rest of the implementation was carried out by StorkJet. LOT provided quite a few data sources (figure 7) although, in all honesty, some of those were far from perfect. IMPLEMENTATION OF FUELPRO


QAR/FDR – csv and raw Operational Flight Plan Loadsheet Forecast Zero Fuel Weight Fuel Tickets and Technical Reports DUO Engine Data History Metar

Figure 7




Data loading to database Data Integration Quality check and repair Tail specific performance modeling Calculations Reporting

User interface adjustments Output validation

CUSTOMIZATION Custom charts and initiatives Filtering Chart and Report creator

Another issue was that, with the diversity of the fleet, LOT had very different needs for every initiative. Considering the imperfection of the data, StorkJet had to perform a set of quality checks, necessary repairs and the exclusion of outliers before matching all data sources to produce one version of information about each single flight. For each flight, a set of performance indicators were calculated for every fuel efficiency initiative. The ultimate goal was to achieve the highest data quality possible in one application. StorkJet definitely met that goal. StorkJet made the acceptance environment ready during the implementation, which made it possible to see how new data appeared in real-time. At the same time, there was the opportunity to comment on the user interface and submit proposals for changes. One important thing to mention is that the fuelPro environment is fully customizable: StorkJet made many individual changes to the platform to suit LOT’s fleet, operations and network, starting with filtering and validation options to adding extra charts and totally new initiatives plus the possibility to create custom charts and reports. The best part is that, from the time of signing the contract to a fully customized, productive solution was only five and a half months. For LOT, fuelPro is the solution that will grow and develop with the airline; a solution that adapts to their values, needs and expectations. fuelPro is also a team of great specialists who are ready to support LOT at any time.


Now, let’s look at how LOT uses fuelPro and towards actual savings that have already been achieved. fuelPro is mainly used daily by LOT’s fuel team to measure, track and monitor the progress of fuel initiatives, to stay on track and to make adjustments when needed. Because fuel is one of the main costs for an airline, fuelPro is a great tool for LOT’s management board. From the dedicated executive dashboard, they can track fuel goals and check actual savings. Fuel efficiency is not only of interest to the fuel department; it also concerns

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other departments throughout the company. The platform is also used by the airline’s chief pilots, fuel efficiency pilots, weight and balance, and flight planning department to help them identify areas for improvement and monitor the application of best practices. One of the most important groups are the pilots. fuelPro has a dedicated interface in the platform just for pilots which we’ll look at in more detail further on. But first, some case studies.


For the first case study, we’ll look at contingency fuel. Before even that, we need to clarify what is the purpose of contingency fuel? The basic definition states that contingency fuel is loaded to cover variations between planned and actual trip fuel for unexpected factors such as deviation from forecast weather conditions or from the planned route. In general, it’s for deviations between planned and actual demand on fuel. There are several methods for calculating contingency fuel. The basic ones are Case study: CONTINGENCY FUEL 5% of trip fuel, 3% of trip fuel or minimum contingency, reduced contingency fuel and statistical contingency fuel.

“One year after commencing the application, LOT was able to save nearly 2 million dollars on this one initiative.” CASE STUDY: APU USAGE

Another case study from the LOT experience is how they managed APU (Auxiliary Power Unit) usage on the Boeing 787 and how fuelPro helped with Case(figure study:9). APU USAGE that

+30% application

+90% application

Introduction of the procedure

1,800,000 USD saved in one year Figure 8

Figure 9

As the chart shows (figure 8), in LOT before the implementation of fuelPro, for long-haul flights contingency fuel was planned as 5% of trip fuel. Because there was not any proper software available with good quality data to check, the airline wasn’t fully aware of the situation or the saving potential. After implementing fuelPro, LOT was able to change policy and start planning contingency fuel as 3% of trip fuel. As you can see on the chart, that change is pretty visible. One year after commencing the application, LOT was able to save nearly 2 million dollars on this one initiative. But, implementing 3% contingency fuel is not the end of the story. LOT’s next step is to implement statistical contingency fuel and with fuelPro, it will be possible to succeed and save even more.

At LOT, a considerable effort is made in reducing fuel consumption and in-flight CO2 emissions on long haul flights. However, once the aircraft lands, all of those benefits and savings can get thrown out of the window with inefficient ground operations procedures. APU is a great example. The airline knows that limiting APU usage ensures very significant savings in terms of fuel consumption and maintenance. Unfortunately, LOT’s resources weren’t enough to analyze FDR (Flight Data Recorder) data in terms of the APU. For proper monitoring, LOT wanted to have that data properly imported with a software that will allow them to analyze APU usage based on multiple conditions such as aircraft type, airport or weather conditions. None of that was possible before the implementation of fuelPro. Now, LOT analyzes APU usage for each phase in details: taxi out,

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“On reducing APU usage during the taxi in phase, LOT was able to save 35 kilograms of fuel for every 787 landing at Warsaw.” in-flight, taxi in and turnaround. LOT started with APU usage at taxi in phase in the home base, Warsaw Frederic Chopin Airport. 99 percent of taxiing phases at Warsaw were performed with the APU turned on. What is more, in some cases APU was turned on while the aircraft was still in the air, or even when electrically powered ground equipment was available after landing. Using fuelPro, LOT could share these results with the pilots to start a discussion about what changes could

be made. As a result, an appropriate procedure has been introduced both for pilots and for ground handling. Now, by using fuelPro, it is possible to check the application of APU fuel consumption usage and APU usage time. More importantly, LOT’s pilots can check their own compliance with the procedure. On reducing APU usage during the taxi in phase, LOT was able to save 35 kilograms of fuel for every 787 landing at Warsaw.


This last case study is a great example of how fuelPro helped LOT in dealing with an unexpected change in the aviation world. LOT planned a fixed amount of taxi fuel for every aircraft type having in mind that it might not be the most fuelefficient way of doing it. However, as in the previous case the airline did not have the software that would allow it to analyze and monitor application of the changes. That is why LOT remained with the functioning way of taxi fuel planning. Even after the implementation of fuelPro, LOT did not change that

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policy. Knowing that it might be time consuming and that savings might not be significant, it was left on the ‘to do’ list while the airline focused on the initiatives with higher savings potential… then Covid happened. Travel restrictions and flight reductions led to a decrease in airport traffic; less traffic meant shorter taxi times (figure 10) and shorter taxi times equals lower fuel consumption. Case study: TAXI FUEL PLANNING


As we have already said, pilots are the key players for a successful fuel efficiency program. Because of that, LOT wanted to give them a tool with which they could check their achievements and see any remaining savings potential (figure 11). EMPOWERING PILOTS MEANS BETTER RESULTS Platform available for Pilots only Filtering options by date, sector and aircraft type Web fuel efficiency manual Individual Analyses Single flight visualization Comparison with other pilots results Web access and individual PDF reports

Figure 11

Potential savings: 50kg for each shorthaul and domestic flight Figure 10

In fuelPro, new data from the flight data recorders is implemented to the platform on a weekly basis. This way LOT was immediately able to notice a reduction in taxi time which correlated with a reduction in fuel consumption. Using fuelPro custom reports, LOT was able to track the data flight by flight, and compare taxi fuel consumption before and during Covid, validated by aircraft type, departure airport, sectors, time of the day, delays, runways and weather conditions. It seems like a lot of work but, in fact, the software did most of it. As a result, LOT was able to establish new taxi fuel values, not only for every aircraft type but also distinguished by departure airports. What is more, LOT can set targets for every airport and check the application of this policy. At the time of writing, the implementation of this new policy was not complete but it was in its final phase. However, we hope that by sharing it we can show how fuelPro helped LOT to react in time and implement changes as soon as possible. With this new approach, LOT hopes to save up to 50kg of fuel for each short-haul and domestic flight.

With the implementation of fuelPro, LOT’s pilots have a dedicated platform available for their eyes only. Each pilot can check details about their operations and compliance with cost saving fuel initiatives in all flight stages. They are able to discover how successfully they used the established fuel policy in a particular month and can compare their performance with other pilots. They can also check one of their recent flights to see the route on the map and display the flight details. Additionally, extra charts can be created and made available for pilots in the platform. What is more, every pilot can check their performance for a chosen sector and aircraft type which, considering LOT’s fleet diversity, is a great feature. StorkJet also provides an online fuel efficiency manual to explain how the platform works and how to navigate it. Additionally, it provides an explanation of each fuel initiative and shares hints on how to improve. This is a great help for LOT because most of the questions that pilots might have are able to be answered immediately by a simple ‘click’. Especially for pilots’ performance, LOT needed the highest data quality and coverage possible to be sure that every piece of information shared with crews is correct. Once again, StorkJet met LOT’s expectations. As well as the web platform, LOT also wanted to share monthly fuel statistics with pilots via email. StorkJet was able to meet that need with the capability to create and share such reports, and they took responsibility for distribution of those reports. While implementing this

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part of the system, LOT wanted to work in tight cooperation with the crews to meet their needs and create a tool that they would want to use. Different fleets had different requirements but, like every part of fuelPro, the Pilot’s Performance Tab is also customizable. Thanks to that, LOT was able to adjust expectations for both the short- and long-haul fleets. For each flight, pilots receive a comparison of the flight path with the most optimum one, calculated based on StorkJet’s tail-specific performance models with artificial intelligence (AI) applied. By comparing the most optimum flight path with the actual one flown, pilots can check what are the areas for improvement and what is the saving potential in every minute of the flight. Such charts are available for climb, cruise and descent phases. In figure 12, you will see the descent chart with the actual flight path marked in blue and the optimal path marked in green.


For LOT Polish Airlines, the StorkJet fuel efficiency software has been an eye-opener. Now the airline is able to track fuel efficiency initiatives and develop totally new ones. fuelPro is a powerful analysis tool that collects all fuel data from various sources into one application. It has enabled LOT to discover new fuel saving possibilities and successfully implement them. By sharing the information with pilots, LOT is encouraging them to fly more efficiently and greener. They are much more aware of their fuel performance and ways to improve. And this is just the beginning!


Flight profile optimization

Kamila Giżyńska joined LOT Polish Airlines in 2017. She takes care of introducing fuel efficiency initiatives and preparing analyses which are the core elements of the Fuel Efficiency Committee work. From 2019 she has been responsible for the implementation of the new operational efficiency software.

Optimum vs real flight path For climb, cruise and descend


Mateusz Dziudziel has been connected with LOT Polish Airlines since 2016. As Head of the Fuel Department, he is responsible for the management of fuel efficiency at LOT. From 2017 he has been the Vice-Chairman of Fuel Committee.

Precise saving potential in every minute of the flight Calculations are based on QAR data and include gross weight, the deterioration of a specific tail and the weather conditions


LOT Polish Airlines is one of the twelve longest established airlines in the world, with more than ninety-one years of operations. The flight network covers Europe, Asia and North America and is served by almost ninety aircraft, including jets and turboprops, from Embraer, Boeing and Bombardier. The fleet is one of the youngest and most modern in Europe. One of LOT’s long-term goals is to operate in a more sustainable way and reduce aviation’s CO2 footprint.


Figure 12

The first chart represents pressure altitude, the second chart indicated airspeed and the third one shows fuel usage. By analyzing such charts, pilots could see that ‘top of descent’ started too late. As a consequence, the aircraft was flying too fast and, in the end, the pilot had to apply the speed brakes to reach the appropriate speed. The fuel saving potential calculated by StorkJet’s performance models is 73kg. Every opinion about fuelPro that pilots share with LOT is positive: that means they are willing to use the solution and change their performance to more fuel efficient and eco-friendly actions. So, it’s safe to say that both from an analytical and a pilot’s point of view, LOT can highly recommend this solution.

StorkJet is the expert in aircraft performance and fuel efficiency based on real flight data, supporting airlines through revealing new saving potentials and optimizing flight operations. Airlines use StorkJet’s software to track over 30 fuel initiatives, monitor the performance of each aircraft in the fleet and engage pilots to be more eco-friendly.


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MARCH-APRIL 2020 • V9.1

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Cebu Pacific uses big data across its Operations Fuel efficiency and performance benefits

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Sri Lankan Airlines use their EFB as an Operations tool Digital transformation aids total optimization

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AIRCRAFT IT Operations


Scheduling and more at Empire Airlines Melanie Ellingson — Director of IT, Dan Perich — Manager of Dispatch and Scheduling, both at Empire Airlines and Tom LaJoie — President, eTT Aviation share information about some sophisticated tools to automate flight and crew management AIRCRAFT IT Operations • WINTER 2020 • 44



s this case study focuses on Empire airlines, it will first be useful to tell readers something about that business. It’s a private company established for more than 43 years and flying FAR Part 121 passenger and packages and FAR Part 135 packages on more than 250 flights a day. There are 400 employees and the sixty strong fleet includes Cessna Caravans, ATR-42 and ATR-72 aircraft types plus Empire will be introducing the new ATR-600 towards the end of 2020.


So, what was Empire Airlines looking for? When Empire decided to partner with Hawaiian Airlines that also represented a move to start flying passengers, which Empire had not done since 1995. At the same time, the new rest and duty rules, FAR Part 117, were released. Empire had been handling rest and duty manually on a paper system so needed to find something else to handle that: something that would integrate with the established ERP (Enterprise Resource Planning) system and could be introduced within budget. Melanie ‘wore Google out’ looking for a solution, sharing with peers and getting close to the wire, getting nervous, because there didn’t seem to be anything that would fit the available budget. Big and complex systems designed for big airlines just wouldn’t work for Empire but, through that Google search, Melanie found an article about a company, eTT Aviation with a product SkedFlex, in Boise, Idaho, which was itself a good omen as that’s the same state as where Empire Airlines is based. Melanie got in touch that same day and the contract had been signed within the week before implementing the system. When looking for a software vendor, you’re looking for a partner and that proved to be case with Empire Airlines and eTT Aviation. Setting up the initial integration was extremely simple and the eTT programmer was knowledgeable, so the integration was done quickly. Making subsequent changes to that integration has also been easy. Since then, working with eTT has been very positive for Empire Airlines. SkedFlex was implemented quickly, and painlessly integrated with Empire’s ERP program. That gave Dan and the dispatch team what they needed to start tracking rest and duty, then using that information for scheduling, informing pilots and enabling the pilots to trip trade. It was not something that the airline was particularly looking for but was happy to get and, of course, the pilots certainly were happy with that. In 2019, eTT purchased a program called MISA, which stands for Management Information System for Aviation, and Empire happens to use a hybrid of that as their current ERP system. That’s a legacy program, something that needs to be upgraded, which would have been difficult for Empire to manage in-house. Now, it will be possible for Empire Airlines to partner with eTT to get that ERP system modernized. It’s used for every part of Empire’s operation, the MRO side of the business as well as accounting, payroll, Human Resources, purchasing, inventory management…. in short, everything. So, even though it’s legacy and aging

“Empire had been handling rest and duty manually on a paper system so needed to find something else to handle that: something that would integrate with the established ERP (Enterprise Resource Planning) system and could be introduced within budget.” no alternative has ever been found and it would have been hard to replace. This offers Empire an exciting opportunity to progress the update of the ERP.


As both Melanie and Dan have confirmed, the implementation was super quick, and that was a pleasant surprise. SkedFlex is a modern visual tool. Dispatchers or anyone can walk into the OCC (Operations Control Center) and immediately see on screen just what is going on with the operation. It offers visual cues for problems that are coming, especially on the passenger side; in fact, the visual functionality is really exciting and that flows through to every part of the system. Also, because it came up so fast, it made dispatch really efficient.

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Finally, customer support has been excellent with prompt responses to any email sent from Empire, including from the pilots when they make direct enquiries about the system. A good example would be when Dan, at 11:00 one Sunday night on the day before a holiday, was loading schedules and working with SkedFlex from home, he encountered something that he had not previously seen. He couldn’t tell whether the program was going wrong or whether it was something action of his that was the cause. Not expecting a response at that time or for a couple of days, the issue wasn’t critical, he nevertheless sent in a support ticker to eTT. Within ten minutes, he had received a reply email telling him that the eTT people were seeing what he was seeing, that they understood the problem and, more importantly, explained what Dan was doing wrong. Within 15 minutes and that late at night, eTT customer support had fixed the problem that Dan, new to the system, had inadvertently created. Excellent customer support.


In figure 2, you can see a daily schedule page (DSP) which is typical of most Dispatch operations.

Daily Schedule Page


One benefit for the ERP legacy system at Empire Airlines is the integration. As it runs all aspects of the business, there is no duplicate entry and there is the instant visual feedback (see above) and the availability from anywhere in the system, including mechanics and ground support (figure 1).

Benefits of an Integrated System

• The automation and visual representation of the DSP is intuitive and comprehensive Figure 2

• No Duplicate Data Entry • Manages all aspects of our business • Visual aspect gives instant feedback • Provides easy availability from anywhere in our system.

Figure 1

In, say, Hawaii, Ground Support can use a screen to see what’s going on with the operation across the US and nearly everybody can use that visual representation to see what’s going on with the operation.

There are some specific things that Empire Airlines really likes about this: we have already described it as being visual; it’s also, for lack of a better term, idiot proof. Dispatchers can instantly and at a glance see the entire operation or can focus in on a particular sector to see whether there are any problems. It is also dynamic, it moves quickly, the business can change things around, see who the crews are and pull up data on those crews almost instantly. Some of the visual tools included in SkedFlex (figure 3) allow users to identify when there are starting to be problems, such as flights being delayed or delayed crew duty days: the display starts changing colors which is the foolproof factor built into the system.

“Dispatchers can instantly and at a glance see the entire operation or can focus in on a particular sector to see whether there are any problems. It is also dynamic, it moves quickly, the business can change things around…”

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Visual Tools • Crew and Flight Scheduling • Heated warnings • Wheels-up indicator • Legality summary

• Visual trip details • Sparklines • FAR stats Figure 3




12:16 PM

As those displays go from a normal color to yellow, to orange or even to red, if things start to get into violation territory, they can be instantly pulled up so that the dispatchers or crew schedulers can look at that and recognize that they have a problem and need to take action right away. Users can look as far out as the schedule is built for any anomalies in the system. In ‘crew scheduling’, at the bottom of the screen, the crew scheduling owners are able to see any problem that they might encounter as they load schedules up for individual crew members. It’s possible to instantly see whether there is going to be a problem, with a visual representation that provides all the information to the dispatchers and crew schedulers as they work through it. It also identifies any flights that are not properly crewed, highlights them and lets the users know that there is a problem where crew members are not compatible or where there is a crew member missing on a particular flight. All through the process, Dispatch and Crew Scheduling get real notifications and violation warnings as things progress. The check-in capabilities of the system for crew members using an App, allows them to see where they’re at and in legal terms. So, when they check in for a flight, they can know instantly that they’re legal to conduct the flight, as long as everything goes as scheduled and, as the schedule moves through the day the dispatchers and the crew members themselves can see if they start running into trouble and can make decisions and keep everyone informed about the operation. INTERACTIVE Click here for full product details









AIRCRAFT IT Operations • WINTER 2020 • 47


At the time of writing, Empire Airlines was just implementing a new crew pay module. One of the problems that the airline had encountered was that it had a different pay structure from that used at most airlines. Additional compensation is provided to crew members when they provide additional assistance to the business such as working on days off or giving up days off to cover for illnesses or injuries. SkedFlex was able to customize the pay module to the unusual way that Empire structures these additional compensations. So, one of the benefits that Empire really likes about the program is that it is customizable to each individual operation. SkedFlex wasn’t fully implemented in Empire Airlines at the time of writing but was expected to be up and running shortly thereafter and one feature of it allows crew members to see how they’re going to be paid, what their pay is going to be based on what they’ve actually flown and where they’re going to go in the future based on their schedule. It also gives them instant access to know, if they’re trip-trading something, how that is going to affect their pay structure. Last, Empire Airlines is going to be implementing a dispatch management and flight planning system. There was currently, at the time of writing, a separate program in use for flight planning where, again, Empire is unique in that they generate multiple-leg flight plans. The previous system didn’t manage that very well, so one of the things that the airline liked about the program that they were putting on line in conjunction with SkedFlex is the ability to modify it and to do multiple legs where a user can work lineally and move through a process doing multiple-leg flights as opposed to having to trick the system and work backwards.

“Additional compensation is provided to crew members when they provide additional assistance to the business such as working on days off or giving up days off to cover for illnesses or injuries. SkedFlex was able to customize the pay module to the unusual way that Empire structures these additional compensations.” One reason why Empire Airlines moved in this direction with SkedFlex was that Dan spent literally nine months with the FAA over his shoulder testing SkedFlex with all the rest and duty regulations such as FAR 117, 121, 121 Supplemental, 125, 135 scheduled and non-scheduled, creating different scenarios and intentionally trying to break the program. This was to prove to the FAA that the airline could take someone who was flying a passenger operation one day, put him on a cargo operation the next day and SkedFlex would accurately track and monitor and keep that person legal throughout the entire process. Everything that was done to try to break the system was unable to do so, and there were some pretty creative scenarios devised for this.

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As mentioned above, Empire Airlines had not yet, at the time of writing, implemented all SkedFlex modules but were planning to introduce a couple more in the near future. One of those was the Fleet Management module.

Fleet Management module

We’ve already mentioned the capabilities of the fleet management system (figure 4); capabilities such as ‘drag and drop’, scheduling of all the tails as well as tail swaps, the ability to employ multiple ‘what if?’ scenarios to determine ‘what will happen if we make certain tail changes?’ or, if an aircraft goes AOG (aircraft on ground), ‘how is that going to affect our burndown into scheduled inspections?’

Fleet Management

to manage DMIs (deferred maintenance items) with integration to a maintenance system or manually, any DMIs can be fed in to the system and violations will be shown if the DMI is going to go past when it needs to be resolved.

Qualification and Training

This is something that SkedFlex has been handling for many airlines over many years (figure 5).

Qualification and Training

• • • •

Drag/drop tail assignments & swaps Burndown tracking to scheduled maintenance Track Deferred Maintenance Items (DMIs) “What If” capability tests alternate plans

Figure 4 There is a capability to pull-in scheduled inspections from a maintenance system or they can be manually entered into the system. And then burndown can be tracked towards either time or cycles or a specific date coming into those inspections; also violations or warnings can be added in if an aircraft coming into those inspections is being over-scheduled. SkedFlex has the additional capability

• One-time, threshold, recurring and currency quals • Flight, sim and ground training scheduling • Visualized current vs. scheduled statuses Figure 5

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SkedFlex undertakes all the tracking depending on whatever type of qualification is being tracked (one-time qualifications, threshold qualifications, recurring qualifications or occurrences such as completing a night landing) with the recently added capability to also track all training events whether on simulators or in classrooms; plus, to even do all the scheduling for those simulators or classrooms. It can handle individual training delivered in the simulator, providing the instructors with the tools to complete all the grading, individual training items in the simulator, all those get grouped into a training event which then get further grouped into a curriculum which is what users tie their currency to from then on. Tracking is, again, visual using the same heated warnings (green for good and then, as the individual approaches the expiry of their qualification, the colors heat up) so that, during a base month, the display will be yellow and, in a grace month it will be orange. If a crew member is scheduled to an aircraft for which they’re not qualified or if they don’t have their medical or something like that, then the same warnings and violations are displayed on the ‘day of Ops’ page that would be the case if exceeding 117 rule or suchlike.


SkedFlex has the capability to do all the initial bidding (figure 6).

Line Bidding/PBS/Direct Scheduling


AIRCRAFT IT Operations

• Standing criteria bids • Drag and drop bidding • Check line legality Figure 6

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Users can either schedule with the system directly, using templates, or can create a bid and put it out for line bidding, for which there is ‘drag and drop’ capability. There is also the capability to do a preferential bidding system, something that another airline customer for SkedFlex is already using

Airport Operations Management

The system is able to track all of the events from the point when an aircraft arrives at the gate until they depart (figure 7).

Airport Operations Management


Melanie Ellingson is the Director of IT for Empire Airlines, a regional passenger and cargo operation based in Hayden Idaho. Having been with Empire for over 27 years, Melanie has a passion for IT, and has been responsible for discovery and implementation of the aviation tech that her company needs to be a successful operator for its customers.


Dan has been with Empire Airlines over 27 year serving in Operations. He joined in 1992 as an Aircraft Dispatcher, rising to become the Manager of Dispatch and has managed Empire’s Operations Control Center (OCC), Crew Scheduling, the Pass and Travel Department, Security, and various aspects of Pilot and Dispatch Flight, Duty, and Training Records. Dan has been involved in all aspects of Operations, including the challenge of integrating and bringing new system and aircraft online.


Tom founded eTripTrader, Inc. in 2002, to provide ‘a better quality of life’ for his fellow pilots. 18 years later, Crew Companion, now in its second generation, serves tens of thousands of crew members. Further leveraging his 30 years in aviation leadership, crew planning, and scheduling, Tom expanded the product offerings with the rebranded ‘eTT Aviation’ to include the comprehensive air operations suite ‘SkedFlex’.


Empire Airlines is an international air carrier and a FedEx Express feeder operating freight services throughout the western United States. ‘Ohana by Hawaiian’, operated by Empire Airlines, provides passenger service and cargo operations inter-island operating a fleet of ATR 42s and ATR 72s. The airline has a fleet of 60 planes including ATR 42s, ATR 72s and Cessna 208 Caravans.

• Real-time airport event tracking • Automatically added to correct flights • Gate and terminal passenger information displays (PIDs) Figure 7

These are all of those events that have to be orchestrated in a timely manner and in an order with the risk that, if one event gets missed, that will result in a late departure. So, who gets notified and how if, say, the fuel truck doesn’t show up on time or the cleaners aren’t there? SkedFlex has the capability of detecting that and sending a notification. Also, when the data is updated in Airport Operations Management, that is sent out to the Passenger Information Displays (PIDs) at the airport: it’s a pretty extensive system.


We hope that this brief review of how Empire Airways has selected and implemented its adoption of a new and powerful IT solution, what benefits have already been gained and what future benefits are expected, will inspire readers whose businesses currently face the same challenges that faced Empire.


SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution that provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance and additional company requirements and rule sets from regularity authorities can be incorporated. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations • WINTER 2020 • 51



Thomas Lagaillarde shares the future-ready approach that has driven NAVBLUE’s successes and drives its plans for the next phase in development for the sector Thomas had been developing new businesses for Thales and Airbus for more than 12 years before his appointment as Vice President On-Ground Solutions at NAVBLUE and now Vice President Product Portfolio & Programmes. He founded an internet start-up while still a student, and has since led projects around integrated Electronic Flight Bag operations, pilot training and runway safety systems with that same entrepreneurial spirit. At NAVBLUE he is now leading the transition to an integrated agile lean portfolio management to enhance the customer value creation and boost competitiveness. Aircraft IT: Your name, your job title and the name of the business? Thomas Lagaillarde: Thomas Lagaillarde, Vice President Product Portfolio & Programmes, NAVBLUE Aircraft IT: How did NAVBLUE get started? TL: In the mid-80s a Canadian pilot conceived and developed a computer system to calculate the benefits of tankering fuel through a computerized flight planning system and created Navtech to develop this technology. In 1994, Navtech merged with Compuflight, a flight operations service provider based in New York, to expand its flight

planning market share and to introduce runway analysis service to its customers. Expanding gradually into Europe by acquiring several other companies, Navtech was taken over by Airbus in 2016, and was merged with Airbus LUCEM and Airbus ProSky to form NAVBLUE. Combining Navtech’s agile software development with the unique OEM expertise in aircraft and operations, NAVBLUE is in a unique position to bring innovations to solve industry problems in the flight operations domain. More recently NAVBLUE has acquired, in February 2020, AVIOLINX an innovative Crew and Operations software company based out of Sweden. AIRCRAFT IT Operations • WINTER 2020 • 52

Aircraft IT: What is the attraction of aircraft-related software? TL: The management of flight operations is a very complex task that involves many systems that should all be connected to optimize cost and efficiency in an often-changing environment, including external parameters which could have very high impact such as weather, air traffic, etc. Different airlines have very different kinds of operations depending on their size, geography and business model, which has led to the creation of in-house or custom developed software solutions that are costly to maintain and difficult to evolve as airlines drive for more efficiency and cost optimization while ensuring


continued safety. To support airlines in their constant hunt for both efficiency and safety, NAVBLUE is in the process of building an integrated suite of solutions which will help airlines to create a flight ops eco system that will deliver new levels of system wide efficiency and resilience to irregular operations. Aircraft IT: What is the guiding business principle that drives NAVBLUE? TL: At NAVBLUE we are convinced that global optimization must address both planning and execution while making a better use of available data to produce more accurate models that will support the reduction of margins detrimental to efficiency. Accordingly, we are working on the harmonization of the aircraft models used in the different ground and board systems, which, on Airbus aircraft, extends to the aircraft. This allows a perfect match between the planned flight, the electronic flight bag and the aircraft flight management system. NAVBLUE also strives to be the trusted partner for our customers to support safe and sustainable growth. We work with our customers in product definition and design, and work closely with them to identify possible evolutions for the future. Aircraft IT: What has been NAVBLUE’s greatest technical achievement to date, and why? TL: Our great achievement to date was the migration of locally installed software solutions to web based hosted and cloud-based solutions. This is paving the way for seamless integration of all airlines’ systems via a cloud-based flight operations bus enabling more automation and enhanced decision making. Aircraft IT: What has been NAVBLUE’s greatest business achievement to date, and why? TL: The successive acquisitions and integrations by Airbus of NAVTECH in 2016, creating NAVBLUE, and AVIOLINX in 2020. While connected to Airbus and based on the pioneering spirit of our mother

“…the game changer in both safety and efficiency will be the use of predictive analytics allowed by machine learning and artificial intelligence to dramatically improve the convergence of planning and execution allowing airlines to reduce margins.” company, NAVLBUE has developed its own culture and values of agility, innovation, transparency and fun-loving attitude. While the integration of NAVTECH took some time, the AVIOLINX one has been very fast demonstrating the efficiency of collaborative governance now in place in NAVBLUE. Aircraft IT: What have been NAVBLUE’s disappointments and what have you learned from them? TL: The failure of some large implementation projects with 2-3 years’ timelines has taught me we should implement fast and adapt later based on the user feed-back rather than trying to get everything right first time on a large scope. The business context is evolving so fast (the COVID crisis is a good example) that the requirements defined two years ago may not be applicable when you deliver them. The same applies for organizations or people. AIRCRAFT IT Operations • WINTER 2020 • 53

Aircraft IT: In a sentence, how would you summarize what NAVBLUE does for aviation customers? TL: By combining agile software development with unique OEM expertise, our passionate and customer focused team develops flight operations solutions to support the safe and sustainable growth of our customers and the industry. Aircraft IT: What is new on NAVBLUE’s development horizon? TL: NAVBLUE is making strides in a number of important subjects, including the extension of our portfolio capabilities to address new markets and new customer segments, the transition from EFB (Electronic Flight Bag) to EFA (Electronic Flight Assistant), the transition to cloud-native modular architecture of all ground systems communicating via flight operations bus, aircraft tail centric based performance for flight planning, fuel monitoring and performance optimization, automation capabilities, irregular operations recovery solutions, etc. Aircraft IT: What will be the next big thing in Aviation IT? TL: Plenty of big things are coming up in aviation IT but I think the game changer in both safety and efficiency will be the use of predictive analytics, allowed by machine learning and artificial intelligence, to dramatically improve the convergence of planning and execution, allowing airlines to reduce margins. Aircraft IT: What do you want your customers to say about NAVBLUE? TL: NAVBLUE is our trusted partner in flight operations helping us to improve both efficiency and safety. Aircraft IT: Thomas Lagaillarde, thank you for your time.


EFB should stand for enhanced flight bag PART


In part 3, Sébastien Veigneau, dgBirds President and Air France A320 Captain, considers what the future holds for EFB, how pilots’ views must be taken into account and how connectivity will enable a whole range of useful and enhanced functions

Image: Copyright © Airbus

AIRCRAFT IT Operations • WINTER 2020 • 54



As we have seen, behind the EFB there are a lot of different functions. Some of these were initially used at the aircraft because the tablets were attached to it. But, now things have changed because tablets are mainly given to pilots to bring onboard (in some cases, known as the 2 + 2 model, airlines deploy both: tablets attached to the aircraft and tablets held by the pilots). Pilots who hold their own tablets can do much more than just executing the flight.

From home to home

For too long, the EFB has been considered as an ‘extra screen in a cockpit’. This point of view came from aircraft manufacturers that introduced EFBs as systems attached to the aircraft; supporting the pilot in execution of the mission onboard but only addressing what happens in the cockpit. In essence, the EFB is an electronic version of the pilot’s flight bag, used to carry onto to the plane items such as maps, documentation, take-off and landing performance spreadsheets…

“But the pilot’s mission is wider than simply the time spent in the cockpit. It is not even only from gate to gate, but from home to home. It starts well before the mission (to prepare it) and ends well after (to debrief it)…” When the electronic versions of these things came along, the flight bag became an Electronic Flight Bag. But the pilot’s mission is wider than simply the time spent in the cockpit. It is not even only from gate to gate, but from home to home. It starts well before the

AIRCRAFT IT Operations • WINTER 2020 • 55


mission (to prepare it) and ends well after (to debrief it); and much of what it involves is not especially carried out on board: • Procedures must be known before the flight. • The mission should be prepared independently of the flight folder itself, by looking at regulations in the overflown countries, studying the characteristics of all airports around the possible tracks and having a good idea of the political situations of some overflown countries. In short, to consider all the environments that might affect the mission and which can be anticipated; this does not really depend on the track of the OFP (Operational Flight Plan). The idea is to anticipate any systemic threats that the mission might encounter and, therefore, consider means of mitigation. • Finally, the pilot should consider the effective mission described by the flight folder. During the flight, the EFB can effectively support the

mission by digitizing duties and processes that were previously done manually, and with digital documentation, such as Operational Manuals or eQRH (electronic Quick Reference Handbook), electronic checklists, performance calculations, charting, etc. Post flights reports are usually done well after the end of the mission.

Pilots expect an augmented support

Beyond that, what pilots are waiting for, is augmented support for their mission: that is, something capable of giving them information that they could not have before, not simply improving information that they could have or just digitizing it. As already stated, pilots need to be supported along their full journey, from home to home. It is not only about replacing paper processes; it is supporting many tasks around their mission that are today done via a phone call, text messages, emails, signatures on AIRCRAFT IT Operations • WINTER 2020 • 56

paper documents, exchanges via ACARS, etc. Returning to the benchmark used earlier, as a pilot I want to: • Get access to my plan of actions, updated in real-time as changes are, nowadays, common things. • Be connected to my company with news feeds instead of being informed through the press. • Prepare a mission by reading airport briefings and previous flight folders for the same flight. • Get the flight folder so that I can prepare it anywhere. • Get the exact weather situation, forecast throughout the whole flight. • Get the preliminary load-sheet, the final loadsheet and last minute changes messages. • Get the final reliable passengers manifest. • Confirm fuel decisions according to last minute changes. • Grant jump seats. • Be notified of a deported passenger and accept or reject his transportation. • Make reports: in particular, safety related ones. • Read about the latest safety events in the world to keep my safety situational awareness very high. • Prepare a training session or a line-check by reading up to date training manuals. • And more... Many of these use cases above were not possible with paper-only technology or without involving too many resources. How might you show on paper charts the weather situation to be expected, every half an hour of a twelve hours flight? And yet, this is exactly what pilots need. Even if, today, the information is coded on significant weather charts produced every three or six hours, what will be the situation at 4:30Z? We don’t know exactly because the static view is not adequate to interpolate a precise situation. It offers rough data so let’s clearly state as pilots that we don’t need that anymore.


Figure 1.

Significant Weather Chart with ISOLated / EMBeDded Cumulonimbus after take-off

INTERACTIVE Click here for full product details

helps pilots to take decisions well before encountering the Cbs — Cumulonimbus clouds. In short, as a pilot, I want functions that augment my situational awareness by adding information that was impossible to get with paper processes. Tablets are more than EFBs because they are used outside of the cockpit. And with the extension of internet connectivity from the ground to the air, these tablets will benefit from continuous connectivity, from home to home.


The industry is going around in circles because the business case for the installation of cockpit connectivity is not at all obvious to demonstrate. Two use cases are regularly mentioned: access to real-time or at least updated weather information, and communication with the MIS (Maintenance Information System) to postpone a technical problem on the aircraft upstream and thus anticipate its troubleshooting.

Better experience, better business case

Figure 2. Dynamic weather interface showing exactly the isolated / embedded Cb cells as announced on Fig. 1.

Fig. 1 is mandatory in a flight folder, while Fig. 2 is obviously the one that

Regarding this second use case, do we really need an internet connection for this communication of simple text information? We can do it by ACARS but do we do it? No: the point is that delivering a user experience that is much better than what is available today motivates pilots to do actions they might have otherwise inadvertently forgotten. And this is not easy to demonstrate, but that’s a reality.

AIRCRAFT IT Operations • WINTER 2020 • 57


information updated. So, the global process should be that, without any request from pilots, the back-office should compute the best profile for the next two hours of flight, in line with the permanently updated environment conditions (weather data, other aircraft trajectories and foreseen profiles, weather conditions on arrival, number of passengers missed connections, Oceanic Clearance constraints…) and the current aircraft characteristics (Zero Fuel Weight, Fuel On Board, Flight Level, Mach…). When relevant, the new profile should be notified to pilots with the detailed strategy. An example of a typical communication from the ground to the pilot might be: ‘We recommend that you postpone the climb to FL360 at 14:00Z and then reduce your Cost Index to 50, because the possible moderate turbulence at this level will then be behind you. Thanks to your early departure, the taxi time was shorter and your expected arrival time is 20 minutes ahead of schedule. Your OFP (Operational Flight Plan) has been recalculated because you are heavier than calculated in the initial OFP and too early on arrival. FL360 will be the optimum flight level when reducing the Cost Index to 50 to ensure an arrival closest to the H-10/H range.’

Connectivity means new services

Connectivity allows remote services

Why do we need connectivity? Connectivity for the cockpit is to make it possible to leave functions on the ground without impacting the operation of the aircraft. For example, should the function that optimizes the flight profile stay on the ground? Typically, yes; because this function integrates all parameters and produces a recommendation to the crew. No need for this function to be offline on an EFB. By its very nature, it needs connectivity to get the environment

A connected tablet is like a connected smartphone. Users of smartphones do many things they didn’t do before just because they have access to new useful functions and because it is simpler than ever. Thus, the operational efficiency gained by giving a connected tablet to a pilot and/or installing an aircraft attached connected EFB goes beyond just replacing paper-based functions. That’s why it is difficult to demonstrate a business case by simply comparing things pilots do now with the same things they will do with a connected tablet. In fact, they will do more than they do today, so airlines should stop spending too much time trying to demonstrate an ROI (Return On Investment): it is evident that benefits will be there. The question is not ‘why’ should we give pilots a tablet but ‘when’?


“The industry is going around in circles because the business case for the installation of cockpit connectivity is not at all obvious to demonstrate. Two use cases are regularly mentioned: access to real-time or at least updated weather information, and communication with the MIS (Maintenance Information System) …”

Collaboration and information sharing will bring further improvement in operational efficiency and flight safety. On the road, sharing unusual conditions using Waze for instance supports safety. In the sky, it’s exactly the same, but we are still unable to easily share information between all aircraft in a given area: turbulences, effective wind shear conditions on final, aircraft sensed wind turning on final transmitted to the following aircraft, temperature inversion after take-off, real braking capabilities on a runway...). Imagine a performance calculation directly powered by real weather and runway conditions, shared by other aircraft that just landed a few minutes before. Don’t you think it would be much better than trying to assess the runway conditions with this kind of message?

AIRCRAFT IT Operations • WINTER 2020 • 58


“Through helping pilots in their duties, the EFB doesn’t only improve existing tasks already executed by pilots. By augmenting the information, it definitely improves safety and operational efficiency. Regulators should certainly consider this a little bit more.” CYFB RSC 16/34 160 FT CL 70 PCT DRY SN TRACE, 30 PCT BARE AND DRY. REMAINING WID 100 PCT DRY SN 1 INS. 4 INS WINDROWS 20 FT ALONG INSIDE WEST RWY EDGE. RMK: TURN AROUND SLIPPERY. 1803010218 CYFB CRFI 16/34 -6C .44 1803010215 RMK: TWY ALPHA, DRY SNOW OVER COMPACTED SNOW 20 PCT, 1/4IN. DRY SNOW 80 PCT, 1/4IN. CHARLIE, DRY SNOW OVER COMPACTED SNOW 10 PCT, 1/2IN. DRY SNOW 90 PCT, 1/4IN. DELTA, DRY SNOW OVER COMPACTED SNOW 10 PCT, 1/4IN. DRY SNOW 30 PCT, TRACE. BARE AND DRY 60 PCT. ECHO, DRY SNOW 60 PCT, 1/8IN. COMPACTED SNOW 40 PCT. FOXTROT, CLOSED. GOLF, DRY SNOW OVER COMPACTED SNOW 10 PCT, 1/8IN. DRY SNOW 90 PCT, 1/4IN. Sharing primary parameters with others may contribute to the overall efficiency of the system. The wind actually experienced by previous airplanes can inform a pilot to change their ECON Mach. But, this requires a permanent and affordable communication channel between cockpits, whether or not that involves ground relays. Let’s take another example. In flight, we are used to actualizing the initial airports weather data we got by reading the flight briefing package. This is done by requesting METARs (METeorological Aerodrome Reports) or ATIS (Automatic Terminal Information Service) for all relevant airports around the aircraft position. We are expecting an EFB solution that, thanks to its connectivity, can update the weather data automatically according to the position of the aircraft. It seems to be something easy to deliver, but it is not yet a reality for airline pilots. Moreover, operationally interpreting a METAR takes time, because we need the context to understand the text. What are the available runways (lengths)? What are the possible approaches and their minima? What are the NOTAMs impacting the airport suitability (closed runways, instrument approaches H/S, minima…)? Without all this information, the METAR does not serve the real need which is, ‘if needed, can I land there and in which conditions? And, depending on the situation, what priority shall I give to this airport compared to others?’


Historically, the EFB has been closely attached to the aircraft and the mission of pilots in the cockpit. But things changed in 2010 when the iPad was released and was seen as a fantastic enabler for innovation in aviation operations. Tablets are now mainly given to pilots to support their mission. Airlines may still deploy

aircraft attached tablets as primary EFBs onboard while the pilot held tablets serve as backup of primary means but also outside of the cockpit, as powerful assistants. Many functions can now be developed to enhance the situational awareness a pilot should have before and during his mission, and to optimize it while being executed. Some new functions didn’t exist with a paper process. Through helping pilots in their duties, the EFB doesn’t only improve existing tasks already executed by pilots. By augmenting the information, it definitely improves safety and operational efficiency. Regulators should certainly consider this a little bit more. In all of this, user experience is key, both for pilots that are more motivated than ever to do their best, and thus for the airline. The EFB should no longer stand for an Electronic, but for an Enhanced Flight Bag, not only from gate to gate but from home to home.


After teaching computer science and as a TRI while flying A320 and B777, Sébastien is now flying the A320 as Captain at Air France. With a PhD in Computer Science and his Air Transport Pilot License, he developed software solutions before introducing the iPad for Air France pilots in 2012. As an EFB expert, he participated to the EASA RMT 601/602. In 2017, he co-created and became President of dgBirds, AF subsidiary.


dgBirds is a vibrant company based on many years of experience in designing mobile solutions for professional pilots. In 2010, Air France chose the iPad as an Electronic Flight Bag for its pilots and developed some apps to support their mission. dgBirds was launched in 2017 as a subsidiary of Air France to build on this successful solution used by 4000 pilots. The business is committed to developing and marketing software solutions for any mobile business.


AIRCRAFT IT Operations • WINTER 2020 • 59



Günther Schindl explains the customer-focused approach that ensures ASQS’s software is always intuitive and appropriate to customers’ needs Günther Schindl, co-founder and Chief Executive Officer of ASQS is responsible for the corporate strategy, sales and customer relations of the ASQS Group, plotting the development of business strategy alongside his partners and co-founders Günther Syrowatka (CTO), and Cpt. Wilhelm Kment (Quality Manager) as well as ASQS COO, Eva Lederhilger. He graduated in Aviation Management and spent over a decade in aviation quality management working in Austria and Luxembourg as a project and Quality Manager in the commercial airline and business aviation sector. Aircraft IT: Your name, your job title and the name of the business? Günther Schindl: Günther Schindl, co-founder and CEO of the ASQS group. ASQS stands for Advanced Safety and Quality Solutions. Aircraft IT: How did ASQS get started? GS: When safety management systems were planned to become mandatory in 2008, I was working as compliance monitoring manager for

an aircraft operator. It was back then, when we identified the need for a web-based platform — something not existing at that time. So, my two partners and I decided to found the company ASQS with the target to develop an integrated safety and quality management software made by people with hands-on experience in the aviation industry. Initially focusing on the executive and business aviation market, the increasing interest in our software

IQSMS by airline operators made us expand our offer to the entire aviation industry. In eleven years, we grew from a three-man-show to a global software provider with more than 200 aviation customers worldwide. Aircraft IT: What is the attraction of aircraft-related software? GS: We work in a very complex industry. The attraction of aircraftrelated software for me is to support aviation companies in reducing this

AIRCRAFT IT Operations • WINTER 2020 • 60

complexity and help them to make their operation safer. At the same time, a comprehensive software helps users to streamline their processes and guarantees that safety critical data is delivered to the right person at the right time. Aircraft IT: What is the guiding business principle that drives ASQS? GS: The requirements and the needs of our customers always come first at ASQS. It is easy to develop a lot of


“The requirements and the needs of our customers always come first at ASQS. It is easy to develop a lot of functionalities in a software, but it must remain intuitive to guarantee a high user acceptance.” functionalities in a software, but it must remain intuitive to guarantee a high user acceptance. Therefore, our developments are always based on the question of what kind of functionalities would significantly make our user’s working life easier and how these can be implemented. Aircraft IT: What has been ASQS’s greatest technical achievement to date, and why? GS: Our greatest technical achievement is definitely IQSMS, our core product itself. Since 2009 it has steadily grown and continuously evolved to become the software it is today, a suite of 10 modules designed to support our customers in their daily operational business. We are particularly proud of our IQSMS offline applications, which enable customers to be even more flexible by using IQSMS everywhere at any time, online and offline. Aircraft IT: What has been ASQS’s greatest business achievement to date, and why? GS: I think the entire ASQS history is a great business achievement. We started very small, with only a few

thousand euros in our bank account, a vision and a vague idea of how to make this vision reality. What we did have from day one was a passion for our product IQSMS and the will to work hard to make the aviation industry safer. This will to work hard and to provide our customers with outstanding support and great products is still part of the ASQS DNA today. Aircraft IT: What have been ASQS’s disappointments and what have you learned from them? GS: Luckily, we haven’t had many big disappointments so far. A real setback was that due to the pandemic we were not able to open an ASQS office in Mexico City this year. Although all preparations had been completed, it was not possible to pursue our plans, since the crisis hit our industry really hard. For economic reasons we had to postpone this project, find a

different location and are now very happy to announce that we will open a third office in Calgary, Canada. What we’ve learned from this particular setback? Add pandemic to your risk assessment and always have a plan B.

look like? And so, we’ve started to rebuild IQSMS from scratch and continuously incorporate all the knowledge we’ve gained in the last decade to develop the best integrated safety-, quality- and risk management solution we can think of.

Aircraft IT: In a sentence, how would you summarize what ASQS does for aviation customers? GS: Via the IQSMS Suite we provide an intuitive, integrated, and modular quality, safety, and risk management software solution for the aviation industry which supports our global customers in reducing operating costs while increasing operational safety and ensuring legal compliance.

Aircraft IT: What will be the next big thing in Aviation IT? GS: I think in our sector it will be artificial intelligence. The aim of future software will be to support users more effectively by allowing them to mainly focus on and invest available resources in situations that pose a high risk to the organization. Ideally everything else will be done by the software. This is what in my opinion will also be the next challenge for us at ASQS.

Aircraft IT: What is new on ASQS’s development horizon? GS: We are currently working on IQSMS 4.0 which will be released in 2022. The new version of our system is the biggest overhaul to IQSMS since its creation in 2009 and includes a new database and a fresh, new and even more intuitive user interface. Our decision to rebuild the software has been driven by the following question: if we would have the chance to develop a new product today, with more than 10 years of experience in the market, what would that software

Aircraft IT: What do you want your customers to say about ASQS? GS: That ASQS is a strong and reliable partner who always tries to find the best solution for customers by listening to their needs and requirements. A partner who doesn’t only sell software, but a great user experience and excellent service and customer support. Aircraft IT: Günther Schindl, thank you for your time.

“We are currently working on IQSMS 4.0 which will be released in 2022. The new version of our system is the biggest overhaul to IQSMS since its creation in 2009 and includes a new database and a fresh, new and even more intuitive user interface.” AIRCRAFT IT Operations • WINTER 2020 • 61


Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.


Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: T: +352 26 12 94 E:

W: T: +34 606 339 396 E:

Location: Steinfort, Luxembourg

Location: Madrid, Spain

W: W: T: +45 7533 8889 E:

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

NAME OF PRODUCT MARKETED • iCOM KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager) Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • WINTER 2020 • 62

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing • Ops Control | Flight Watch KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Flight tracking • Crew briefing facilities AIR SUPPORT specializes in the provision of the desktop and cloud-based flight planning software PPS Flight Planning System (PPS) and the integrated CrewBriefing web application and flight tracking. The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, trip-tailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated high quality flight briefing packages • Low acquisition and running costs offering highest costbenefit ratio in the market • Premium flight tracking via OpsControl

CLICK HERE for Product Details CLICK HERE to Request Private Demo


Avionics Support Group W: T: +1 305-378-9786 E:

ASQS (Advanced Safety and Quality Solutions) W: T: +43 1 306 1234 E:

Location: Florida, USA

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo



W: T: +32 11 72 10 30 E:

W: T: +46 8 544 104 80 E:

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Sweden

NAME OF PRODUCT MARKETED • AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight application • Navigation DataBase, weather data, ADS-B AvioBook, a Thales Group company, supports airlines as a partner in their digital strategy. AvioBook offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth. Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • WINTER 2020 • 63

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

CLICK HERE for Product Details CLICK HERE to Request Private Demo


The Boeing Company

Bytron Aviation Systems

CMC Electronics


W: T: +1 206-655-2121 E:

W: T: 01652 688 626 E:

Location: 65 Offices Worldwide

Location: Kirmington, United Kingdom

W: T: 15 147 483 000 E: alexandre.huynh-belanger

W: T: +1 (800) 206-2004 E:

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

NAME OF PRODUCT MARKETED • skybook aviation cloud KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry. The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck.

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS) KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools CMC Electronics (CMC) is a global leader in meeting the demanding aircraft information management requirements for a long list of customers and aircraft OEMs. CMC is marshalling its considerable experience to facilitate tablet connectivity in the cockpit with its Aircraft Information Server and a range of aircraft interface devices that bridge the gap between classes of EFB systems..

skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

Location: USA

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT Operations • WINTER 2020 • 64

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W: T: 0044 333 888 4044 E:

W: T: +49 69 4035 7600 E:

Location: Nuneaton, UK

Location: Frankfurt Germany, Heusenstamm Germany

Location: Paris, France

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8



KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status), and ACSIS (tool for predictive maintenance). AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

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W: E:

KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission/Briefing • Mission/Reports dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software W: T: +1 619 321-8550 E: Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

Because you are awesome, dgBirds builds awesome solutions.

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AIRCRAFT IT Operations • WINTER 2020 • 65

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eTT Aviation

Evoke Systems


Flygprestanda AB

W: T: +1 208-424-9424 E:

W: T: +44 (0)3456 521 240 E:

W: T: +1.303.627.6535 E:

W: T: +46 40 642 00 10 E:

Locations: Boise, ID, USA

Locations: UK

Locations: Europe, Asia, USA, Middle East

Location: Malmö/Sweden, New Milford, CT/USA


NAME OF PRODUCT MARKETED • EFOS Training Management Suite • EFOS Leave Management Suite • EFOS Flight Management Suite


NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

KEY BUSINESS/SOFTWARE AREAS • Flight & Crew Management • Fleet (Movement) Management • Qualification & Training Management • Crew Pay • Line & Preferntial Bidding SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated. Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

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KEY BUSINESS/SOFTWARE AREAS • Aviation software solutions • Aviation leave (vacation) management • Aviation Training Management System (TMS) • Flight Management EFOS Training Management Suite: An established and complete Training Management solution available exclusively for the aviation industry, EFOS TMS provides intelligent forms and records, course management and candidate progress tracking along with qualification and role profile monitoring, and supports AQP, ATQP and EBT programmes. Supported by a dedicated iPad application, EFOS TMS is available on web and for mobile and offline use. EFOS Leave Management Suite: A sophisticated leave (vacation) management system, designed specifically for airlines. With highly customisable rules, the EFOS Leave Management Suite suits individual airline requirements and offers a fair, deterministic and transparent way to allocate leave. EFOS LMS can be integrated with airline rostering systems to provide a holistic view of staff availability. EFOS Flight Management Suite: An iPad application for flight journey log information, flight folders, alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. Integrations with other operating systems maximise data efficiency.

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KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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AIRCRAFT IT Operations • WINTER 2020 • 66

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International Flight Support

Laminaar Aviation InfoTech

W: T: +45 39158025, E:

W: T: +359 2 971 3503 E:

W: T: +45 33464600 E:

W: T: +65 6239 0150 E:

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

Location: Copenhagen, Denmark

Location: Singapore, Denver, Bangalore, Mumbai




KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training


GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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AIRCRAFT IT Operations • WINTER 2020 • 67

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

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Logipad DextraData

W: T: +49 201 95975 0 E:

Lufthansa Industry Solutions

W: T: +49 40 5070 30000 E:

Location: Essen, Germany

Location: Germany, Switzerland, USA


NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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Lufthansa Systems

NavAero / Global Eagle

W: T: +49 69696 90000 E:

W: T: 310-437-6000 E:

Location: Germany and in 16 other countries.

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden


NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

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AIRCRAFT IT Operations • WINTER 2020 • 68

KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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W: T: +33 5 82 84 06 18 E:

W: T: +44 141 280 0050 E:

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

Location: UK

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting


an Airbus Company

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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WHAT’S IN THE MRO ISSUE? CASE STUDY: Making the change to paperless at USA Jet Pete Sasson, Project Manager, USA Jet / Active Aero

SOLUTIONS IN PRACTICE: Doing things right from the start

Improving the operational and financial performance of KAEMS MRO through digital transformation

WHITE PAPER: Managing digital assets with digital systems

Allan Bachan, VP, Managing Director, MRO Operations, ICF shares thoughts on the optimal usage of MRO IT Systems and asks, ‘how do we get there?’

SOLUTIONS IN PRACTICE: Equipping Engineers at WestJet for operational efficiency

James Homeniuk, Manager of Technical Standards and Audit Compliance with Lindsay Steffler, Analyst, Technical Standards and Audit share WestJet’s switch to a digital manual content management solution

VENDOR JOB CARD: EXSYN Aviation Solutions

Rob Vermeij shares the continuing drive for improvement that underpins EXSYN’s success

WHITE PAPER: IATA Industry Restart Plan

Iryna Khomenko, Manager, Operational Efficiency, IATA TechOps shares some ideas on maintaining parked aircraft and preparing them form a return to service


Maureen Coletta shares the drive to always be at the cutting edge of technology that makes TRAX successful

Click here to read

AIRCRAFT IT Operations • WINTER 2020 • 69





PACE — a TXT company


W: T: +33 (0)5 31 61 52 18 E:

W: T: +49 30 4081895-0 E:

W: T: +4930293620 E:

W: T: +1 281-895-0128 E:

Location: Germany

Location: Germany, France, USA

Location: Houston, Texas

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS


KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer

Location: France, Asia, USA

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals.

Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%.

KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time. PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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AIRCRAFT IT Operations • WINTER 2020 • 70

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The SA Group

Safety Line

W: T: +44 (0) 1332 777 100 E:

W: T: +45 7950 8000 E:

W: T: +33 (0) E:

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France


NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline. SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • WINTER 2020 • 71


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W: E:

W: T: +33 1 1 60 59 40 74 E:

W: T: +31 20 654 1824 E:

W: T: +48 600 800 528 E:

Location: Villaroche/Montereau (Paris area, France)

Location: Netherlands, Poland, Canada, USA

Location: Poland

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management



KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab • eWAS Pilot • OptiClimb • OptiDirect • Opti Level • OptiSpeed KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally.

Aircraft Performance & Fuel Efficiency — Our Passion, Your Savings: We analyze airlines’ flight data to provide the most precise aircraft performance and optimize fuel consumption. advancedAPM: The performance of each aircraft changes over time. If not tracked precisely, planning an accurate amount of fuel as well as executing flights at optimum speed and altitude is a challenge and may easily lead to loss of fuel efficiency. Storkjet advancedAPM is a fully automated, most precise Aircraft Performance Monitoring platform which allows the maximizing of fuel efficiency in these areas.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

SITA is powering a digital shift to make air travel more connected, seamless, efficient, safe and sustainable. Its communications network connects every corner of the globe and handles vast volumes of data every second. SITA is 100% owned by the air transport industry, with a presence in 200 countries and territories and a customer service team of more than 2,000 people around the world.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

In 2018, SITA had consolidated revenues of US$1.7 billion.

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Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

KEY BUSINESS/SOFTWARE AREAS • Fuel efficiency • Aircraft performance monitoring • Diagnosis of performance problems • Aircraft/engine benchmarking

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • WINTER 2020 • 72

CLICK HERE for Product Details CLICK HERE to Request Private Demo





W: T: 44 (0) 330 229 0219 E:

W: T: +1.505.828.9000 E:

W: T: +353 1611 4625 E:

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

Location: Albuquerque, New Mexico, USA

Location: Ireland, USA, India, Australia, Switzerland, UK, China

NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office. Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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AIRCRAFT IT Operations • WINTER 2020 • 73


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Vistair Systems


Web Manuals International


W: T: 01454 550663 E:

W: T: 00 45 392 78720 E:

W: T: +46 (0)40 694 10 40 E:

W: T: +41 43 215 27 94 E:

Location: United Kingdom

Location: Tokyo, Oklahoma, Copenhagen, London Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul

Location: Sweden, USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

NAME OF PRODUCT MARKETED • Go or No-Go Decision Support • Personal weather briefings • En-Route Weather Forecast • Foster Flight Watch • Foster EFB • Flight Operations Control Support • Airspace Critical Operations Support



KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning

KEY BUSINESS/SOFTWARE AREAS • Airlines weather support • Daily weather forecast • Weather IT solutions

Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation. Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information. Weathernews supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing. The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews’ risk communicators are available to assist users in any weather-related needs. Weathernews has more than 30 years experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability. Weathernews’ services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.

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Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

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AIRCRAFT IT Operations • WINTER 2020 • 74

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AIRCRAFT IT Operations