Issuu

CASE STUDIES: BRITISH AIRWAYS • BLUE ISLANDS • LYNDEN AIR CARGO • SPIRIT AIRLINES WHAT CAN IT DO: QOCO • REDIFLY

Q1/2025 • V14.1

Ten years of e-techlog at BA A migration that didn’t interrupt flying

LYNDEN AIR CARGO BLENDS LEGACY AIRCRAFT WITH A DIGITAL SOLUTION The importance of digital technology in MRO/M&E

BLUE ISLANDS REPLACES THE PAPER LOG WITH DIGITAL Going digital improved an airline with a very intense schedule

SPIRIT AIRLINES UPDATES ITS RECORDS SOLUTION The transition and the gains that it delivered

VENDOR JOB CARDS: VERYON • MRX SYSTEMS • ASIA DIGITAL ENGINEERING (ADE) HOW I SEE IT: ALLAN BACHAN MRO VENDOR DIRECTORY

AMOS. AGAIN.

Avion Express and SmartLynx of the Avia Solutions Group (ASG) take off with AMOS. AMOS represents a transformational leap in operational effectiveness and fleet optimisation. This strategic integration fosters data transparency, group-wide collaboration, and sets a new benchmark in digital transformation for ASG. The integration not only streamlines processes but also unlocks significant cost savings and efficiency gains. “ This collaboration reflects our commitment to adopting advanced technology solutions and solidifying Avia Solutions Group‘s position as a leading company in the aviation industry. It marks a significant step towards enhanced fleet management and operational excellence.” says Aviation Systems Architect & Project Manager at Avia Solutions Group.

SWISS-AS.COM

AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: Replacing paper-based processes with digital-based nextgen alternatives helps get more productive time from people and aircraft WORDS: ED HASKEY

AIRCRAFTIT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2025 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

n any walk of life, knowing what needs to be done and what will be needed to do it is essential to doing a good job in a fair time. In the context of keeping aircraft flying and, when they are scheduled for maintenance, being prepared for what needs to be done, knowing their status and requirements in advance will be a critical contributor to minimizing the time that aircraft spend on the ground. In fact, given the impending shortage of skilled engineers and technicians in aircraft maintenance, that advanced knowledge plus a faster way to access the information that a maintenance engineer or technician needs, will ensure that their time is not wasted on long searches through bulky records in order to access the aircraft’s history. Its needs, the materials and time required to do the job and ensuring that all of that is available when needed will be critical in maximizing aircraft availability and utilization. All of this can be improved with the application of digital solutions. This issue has a focus on the introduction of digital solutions into aircraft maintenance and how it can improve processes, workflows, productivity and, crucially, minimize time on ground while improving safety and compliance. Blue Islands is a specialist airline and ATR operator with sectors taking from 90 minutes down to 18 minutes which, in turn, means that up to 18 sectors are flown in a day. The implementation of an electronic

technical log has benefitted the airline and its intense schedule. British Airways (BA) at the opposite end of the scale has also gained massive benefits from replacing paper techlogs with a modern electronic solution. Digital replacement solutions for once paper-based processes have really taken off in recent times as our article from specialist airline, Lyndon Air Cargo explains: you can read how moving from paper- to digital-based aircraft maintenance has transformed work at this civilian C-130 Hercules operator. Finally, Spirit Airlines shares how the transition to electronic records was achieved and the value it has delivered. QOCO’s ‘What IT can do’ column looks at workforce challenges in aircraft maintenance. The ‘What IT can do’ column from REDiFly highlights the importance of incorporating user experience in software design processes. In a similar vein, Allan Bachan’s ‘How I see IT’ column, explains that, to get the best out of an MRO IT solution, you must specify and understand the processes that it has to support. Job Cards have been completed from Veryon. MRX Systems and Asia Digital Engineering (ADE); telling readers about the businesses and how they support users. There is also our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’; this is Aircraft IT MRO, showing the power of IT to change for the better the way people work.

AIRCRAFT IT MRO • Q1/2025 • 3

AIRCRAFT IT MRO: V14.1

CONTENTS 06 Latest News and Technology updates

Keep up to date with the changing world of IT

46 CASE STUDY: Ten years of ‘eLog’ operations at British Airways

Scott Falkiner, ELB Manager — Engineering, British Airways The processes by which British Airways implemented and migrated to an electronic tech log, plus what was gained.

56 WHAT IT CAN DO: Trends and workforce challenges in aircraft maintenance

Mikko Lietsalmi, Business Development Director at QOCO Systems Ltd. A shortage of skilled MRO technicians means that a greater use has to be made of digital technologies and AI to maintain quality, safety and workflows.

58 CASE STUDY: Blending legacy aircraft with digital technology at Lynden Air Cargo

Ethan Bradford, Vice President Technical Operations, Lynden Air Cargo and Jim Buckalew — CEO, AeroATeam Lynden Air Cargo’s journey to digital transformation underscores the importance of embracing technology in aviation maintenance.

64 VENDOR JOB CARD: Asia Digital Engineering (ADE)

In the first of our Q&A pieces, Adnan Mansur, Head of Digital & Innovation Services, Asia Digital Engineering (ADE), completes his ‘Job Card’ for Aircraft IT.

66 CASE STUDY: A change for the better with documents at Spirit Airlines

Dan Cottrell, Senior Manager Fleet Asset Management and Stephen Morrison, Senior Manager of Aircraft Records and Records Compliance Spirit Airlines shares the transition to an electronic records solution, how it went and what has been gained.

72 VENDOR JOB CARD: Veryon In the next of our Q&A pieces, Bethany Little, Chief Executive Officer, Veryon, completes her ‘Job Card’ for Aircraft IT.

74 CASE STUDY: An electronic log book for Blue Islands

Scott Dicken, Head of Maintenance at Blue Islands Blue Islands is an airline that operates a very intense service schedule and which has greatly benefitted from implementing an electronic tech log.

AIRCRAFT IT MRO • Q1/2025 • 5

81 VENDOR JOB CARD: MRX Systems

In another of our Q&A pieces, Arnaud VERON, CSO at MRX systems, completes his ‘Job Card’ for Aircraft IT.

82 WHAT IT CAN DO: The users first principle for software design

Jack Clancy - Product Specialist, REDiFly The importance of incorporating user experience in software design to avoid the any disconnect between developers and users.

84 How I see IT: Do you have an MRO IT Solution Blueprint?

Allan Bachan, VP, Managing Director, MRO Operations, ICF To get the best returns from an MRO IT solution, it is important to specify and understand what processes it has to support.

86 MRO Software directory

A detailed look at the world’s leading MRO IT systems.

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Czech Airlines Technics choose QOCO MROTools to improve their tooling control In late January 2025, QOCO Systems, a leading provider of aviation software solutions, entered into a long-term agreement with Czech Airlines Technics (CSAT) for its advanced aviation MRO tooling inventory application QOCO MROTools. The agreement will bring many advantages in operational efficiency to CSAT, helping to accelerate the digitalization of critical and time-consuming operations related to tooling management. QOCO MROTools is designed to simplify the process of booking, returning and tracking tools needed for aircraft maintenance and repairs. It is currently used by countless airlines and MROs including Finnair, Endeavor (part of Delta Group) and TAP Portugal among others. “We are very happy to provide CSAT with a

solution that will significantly advance their digitalization efforts even further and to welcome them to a list of already satisfied customers. In a market situation where the industry is struggling with resource shortage and increased need for efficiency, QOCO MROTools will help CSAT to ensure more efficient and safer tooling management”, said Matti

Nevala, CEO of QOCO Systems. “CSAT will be the first independent MRO in the industry to deploy this technology. By digitizing the airline’s tool lending and introducing cloud service for AMOS, our M&E system, we are meeting the needs of our lessor and airline customers and providing them with an even greater level of safety and efficiency. Equally important, our mechanics will benefit from the reduction in paperwork that is common in aviation due to safety regulations.” added Petr Dobersky, CEO and Chairman of the Board of Directors at Czech Airlines Technics. The newly signed partnership agreement with CSAT supports QOCO’s strategy to focus on advancing the digitalization of aircraft maintenance in Europe and the Middle East. Recently, QOCO secured a significant growth investment, which will enable the company to expand its operations also into the U.S. market. QOCO approaches the market with a technology-agnostic mindset but believes in creating value through deep partnerships.

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AIRCRAFT IT MRO • Q1/2025 • 6

Time to reskill and attract next-gen aviation technicians? AI meets digital to bridge the experience gap. Read the IFS white paper.

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3/24/25

9:32NEWS AM & TECHNOLOGY

Ultramain Systems welcomes flydubai as new ULTRAMAIN® ELB™ customer

CMY

At the endo of January 2025, Ultramain Systems, a leading provider in electronic technical logbook software, was pleased to announce its partnership with Dubai-based airline, flydubai. This partnership marks an exciting step forward for both companies, reinforcing Ultramain System’s commitment to delivering innovative solutions and exceptional service to customers. Ultramain Systems’ digital solution, ULTRAMAIN ELB, will further support flydubai’s efforts to invest in technologies that drive operational efficiency and added accuracy as well as its ongoing commitment to the highest safety standards. The transition to the digital log will enable the airline to improve data accessibility for its pilots and engineers while removing the necessity for manual scanning of paper log pages. With real-time access to information, this will result in improved collaboration across the organization. “We are excited to welcome flydubai to our growing customer community,” said Tim Spears, Vice President of Onboard Systems at Ultramain Systems. “This relationship expands our growth and presence in Dubai and further underscores our ability to meet the diverse business needs in the aviation industry. We are excited to work with flydubai to achieve AIRCRAFT IT MRO • Q1/2025 • 8

outstanding results and we look forward to a successful partnership.” Christian Hall, Vice President of Engineering at flydubai, said: “We are pleased to have partnered with Ultramain Systems and are committed to adopting digital best practices to enhance our operational efficiency. The implementation of this digital solution will allow for real-time data tracking, advanced analytics and optimzed performance as well as added compliance benefits without the need for bulky paper logbooks. We look forward to incorporating the electronic technical logbooks in our operations over the next few months.” flydubai operates an efficient single fleet-type of 88 Boeing 737 aircraft serving a growing network of more than 125 destinations in 55 countries across Africa, Central Asia, the Caucasus, Central and South-East Europe, the GCC and the Middle East, South Asia and South-East Asia. The airline has grown its workforce to more than 6,000 employees, more than 1,200 of whom are pilots and around 600 engineers.

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Digitizing MRO Workflows: Leon Software, now integrated with OASES In mid-January 2025, OASES and Leon were pleased to announce they have partnered to create an important systems integration. This new integration provides near real-time data exchange between the OASES MRO aviation software suite and Leon’s powerful Flight Operations software. With this new integration in place, users of OASES and Leon will experience a range of important benefits. While Leon’s Software will continue to serve as the primary hub for Flight Operations, data can now be seamlessly and securely exchanged — allowing essential operational data to flow directly into the OASES platform. This enables comprehensive MRO workflows, reduces the user’s workload by eliminating redundant data entry and, vitally, reduces the risk of human error. This new way of interfacing between systems is a marked improvement to the steps users navigate with their existing digital systems. Moreover, it’s an order of magnitude more powerful than traditional pen-and-paper methods — streamlining processes and improving data accuracy and integrity. This is the first digital systems integration created using OASES’ newly released, drag and drop integrations toolkit, OASES Workflow. This new integrations technology — announced AIRCRAFT IT MRO • Q1/2025 • 10

as part of OASES Release 11 in 2024 — allowed the creation of the Leon integration in weeks, rather than months. Now, OASES customers can connect securely to their Leon Flight Operations data and benefit from the new OASES Maintenance Control Module — also added in Release 11 — enabling improved maintenance scheduling for every OASES and Leon user. Andrew O’Connor, Head of Product Management at OASES said, “Making this innovation available to our customers who also use the Leon Flight Operations software, is an exciting step. By seamlessly connecting these two systems, we’re starting on the journey of creating a connected aviation software eco-system, which will result in more reliable, secure and costeffective operations for our customers”. This isn’t the first integration provided by Leon or OASES, but this new approach to interconnecting data and functionality sets the scene for future software integrations. “This is an important move for the market.” said Paweł Szmagaj, CTO at Leon, “It’s great that we can enable our customers to get more utility from our Flight Operations solution. We’re pleased to be working with OASES to give our customers even more sophisticated ways to use their data.” OASES is an all-in-one software for

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airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Communications Software (Airline Systems) Limited is part of the Valsoft Corporation portfolio. Leon Software specializes in delivering advanced cloud-based solutions tailored to the aviation industry, including scheduled and cargo operators, business aviation, trip support companies, and brokers. Designed to integrate seamlessly within the digital ecosystem of an aviation

organization, Leon offers a versatile platform covering everything from flight operations and crew management to charter sales and beyond. With a philosophy rooted in continuous development, Leon emphasizes customization and workflow automation to adapt to the evolving needs of the aviation sector. Key features include scheduling, crew planning, aircraft dispatch, online flight tracking, charter sales management, maintenance planning, crew administration, aircraft document management, statistical data storage, comprehensive reporting, and more. Founded in 2007 in Warsaw, Poland, Leon Software has grown to become a leader in its field across Europe. Today, over 300 companies rely on Leon’s functionality to enhance their daily operations and drive efficiency.

The 2025 Aircraft Commerce Conference schedule AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — EMEA. 17th & 18th June 2025. Hotel NH Noordwijk Conference Centre, Amsterdam, The Netherlands.

Meet AirNxt

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — AMERICAS. 9th and 10th September 2025. Hyatt Regency Hotel, Miami FL, USA.

The Future of MRO Software is Here

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — APAC. 15th and 16th October 2025. Amari Watergate Hotel, Bangkok, Thailand.

Say goodbye to outdated systems: AirNxt MRO software automates compliance & delivers AI-driven eﬃciency with seamless maintenance zero training required.

18TH ANNUAL FLIGHT OPERATIONS CONFERENCE — GLOBAL. 3rd and 4th December 2025. Radisson Hotel & Conference Centre, London Heathrow UK.

Join the industry leaders who are transforming aviation maintenance with AirNxt.

For exhibition and sponsorship enquiries, email: ed.haskey@aircraftcommerce.com

www.airnxt.ai

contact@airnxt.ai

(+971) 4 244 2279

https://www.linkedin.com/company/airnxt/

AIRCRAFT IT MRO • Q1/2025 • 11

INSTANT ONBOARDING Implement in days, not months AI-POWERED INSIGHTS Predict and prevent maintenance issues PAPERLESS WORKFLOWS Say goodbye to manual logbooks OFFLINE SYNC Work from anywhere, anytime TRANSPARENT PRICING No hidden costs, no surprises

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Pioneering the Future: Veryon Wins 2025 Innovation Award for Transformative Aviation Management Software Acknowledged for exemplary ingenuity and problem-solving action, Veryon showcases its leadership in shaping the future of aviation management software through bold innovation In mid-January 2025, Veryon, a leading provider of information services and software solutions for the aviation industry, announced that Veryon Diagnostics has been named a winner in the 2025 Innovation Awards in the software category presented by the Business Intelligence Group. This accolade highlights Veryon’s leadership in aviation technology and its commitment to advancing the industry through innovation. “Innovation is more than a strategy at Veryon; it’s a

mindset,” said Norman Happ, Chief Executive Officer at Veryon. “This recognition underscores our position in the aviation industry, delivering cutting-edge solutions that empower operators to maximize uptime, improve fleet reliability, and drive operational excellence.” Veryon Diagnostics combines the power of its Defect Analysis and Guided Troubleshooting tools into a single, seamless software solution designed for commercial operators and Original Equipment Manufacturers (OEMS). Automatically identifying chronic issues as early as the second repeat, Veryon Diagnostics reduces chronic and recurring defects by 33%, streamlining maintenance workflows and cutting unscheduled part removal rates by 20%.

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“By combining 50 years of aviation expertise with AI innovation, Veryon helps maintenance teams diagnose issues with unparalleled speed and precision, setting a new benchmark in efficiency,” added Happ. The software leverages machine learning, natural language processing, and a custom case-based reasoning engine to analyze over 765,000 maintenance events monthly. These capabilities enable swift identification, analysis, and resolution of maintenance issues at both the fleet and tail levels, reducing delays and cancellations by 10% or more and saving operators significant costs. Features such as customizable chronic validation workflows, collaboration tools, and seamless mobile access provide operators with real-time insights and support

Digital excellence in operations.

www.aviatar.com

AIRCRAFT IT MRO • Q1/2025 • 12

10.03.25 16:40

NEWS & TECHNOLOGY

proactive maintenance strategies. By combining technology platform to these innovations, Veryon facilitates a shift from manage everything from reactionary to predictive maintenance, supporting maintenance and operations to operators in maintaining fleet reliability and efficiency. manuals and diagnostics. “Humanity relies on innovation to improve our lives That’s why thousands of and the planet,” said Russ Fordyce, CEO of the aircraft operators, 25% of the Business Intelligence Group. “We’re thrilled to worldwide commercial fleet, spotlight Veryon as a shining example of innovation and over 100 making a profound impact globally.” OEMs all rely on Veryon is a leading provider of aviation software Veryon. It’s also and information services, supporting a global network why customers of more than 75,000 aircraft maintenance have been able to professionals and over 7,600 customers in nearly 175 achieve an countries worldwide. We help everyone from business average 23% aviation teams and MROs to airlines and OEMs get improvement in aircraft their aircraft more uptime. Challenges like downtime cost. Veryon. Let’s get you more uptime. unscheduled repairs, part availability, and excessive Learn more at veryon.com. paperwork lead to too many aircraft spending too The Business Intelligence Group was founded much time on the ground. And that leads to needless with the mission of recognizing true talent and Aircraft back IT MRO -and Veryon Half Page Adlots - 0325.pdf 1 3/19/2025 2:45:45 PM delays, endless forth, and of wasted superior performance in the business world. Unlike dollars. The key to more uptime is having a better other industry award programs, these programs are

judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers.

Scan to learn more >> C

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MORE INSIGHTS. LESS DOWNTIME. SMARTER MAINTENANCE STARTS HERE

An integrated approach to keeping your fleet flying with fewer delays, lower costs, and smarter decision-making. More than just digitizing maintenance, Veryon revolutionizes how aviation teams predict, manage, and resolve issues before they impact operations. AIRCRAFT IT MRO • Q1/2025 • 13

AVIATION MAINTENANCE IS COMPLEX, BUT VERYON’S AI-POWERED SOLUTIONS MAKE IT SMARTER, FASTER, & MORE PREDICTABLE.

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Ramco Systems announces the launch of Aviation Software 6.0 for smarter aircraft management

Specialized Engine MRO solution and key AI enhancements to drive transformation in M&E and MRO operations Global aviation software specialist, Ramco Systems announced, in mid-January 2025, the release of version 6.0 of its Aviation Software — a revolutionary product release designed to transform M&E and MRO operations with AI-driven insights, advanced automation, and seamless integration. An integrated solution with modules for Contracts, Engineering, Planning, Maintenance, Supply Chain Management, Finance, ePUBS and advanced mobility capabilities, Ramco Aviation Software 6.0 is built to handle the challenges of tomorrow. The release introduces many unparalleled features that enable organizations to digitally transform their maintenance execution processes, as well as their management of flight safety, materials and commercials, with some of the key features and modules including: AIRCRAFT IT MRO • Q1/2025 • 14

• Engine MRO Module: A cuttingedge module designed exclusively for Aviation Engine Maintenance, Repair, and Overhaul (MRO) operations, providing unparalleled precision and efficiency in engine maintenance management. • Maintenance Control Centre (MCC) Hub: To facilitate seamless operations, and provide MCC personnel with the capability to review aircraft readiness for upcoming scheduled Aviation Material Requirements. • Planning (MRP) Module: A proprietary module to enhance an organization’s planning and optimization capabilities through optimization of resource allocation and scheduling. • Graphical Quote Comparison Tool: To streamline decision-making process for purchases, and enable organizations with useful insights that help determine the best option.

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• Purchase Automation Framework: A robust framework that streamlines purchase order management with a one-time setup of automation rules. • Enhanced Pricing Solutions: The addition of enhanced capabilities to its pricing solutions, to enable organizations streamline billing and invoicing. Ramco Aviation Software 6.0 empowers organizations to: • Prevent unexpected failures with precision management of parts; • Streamline documentation processes, making compliance a breeze; • Stay ahead of issues with predictive analytics, reducing unplanned downtime; • Enhance operational efficiency with automated workflows and advanced material allocation; • Optimize supply chain, cutting costs and boosting productivity; • Embrace digital transformation for seamless MRO experience.

Sundar Subramanian, Chief Executive Officer, Ramco Systems, said, “The latest version of Ramco Aviation Software 6.0 is a significant milestone in our journey of continuous innovation and commitment to excellence. Along with the advanced capabilities, our specialized Engine MRO solution is a key part of this release, addressing the critical challenges of engine maintenance. By harnessing advanced technology and our domain expertise Ramco Aviation Software 6.0 will enable aviation organizations meet their growing customer demands and stay competitive. We look forward to empowering organizations drive transformation with this game-changing release.” Manoj Kumar Singh, Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, said, “We are incredibly proud to bring Ramco Aviation Software 6.0 to our customers. Our relentless focus on innovation has helped us build this AI-powered solution that not only addresses the current challenges faced by aviation organizations but also

The connected MRO maintenance platform for airlines. Save your airline millions with simple and automated MRO operations with a connected network of MROs and OEMs. AIRCRAFT IT MRO • Q1/2025 • 15

anticipate their future needs. With advanced capabilities such as automated workflows, datadriven decision making, optimized supply chains, and specialized modules like Engine MRO, we believe we are setting new industry standards with Ramco Aviation Software 6.0.” Ramco Aviation Software is trusted by 24,000+ users to manage 4,000+ aircraft globally. With 90+ Aviation organizations onboard, Ramco is the solution of choice for top Airlines, third party MROs, large Heli-Operators, leading Defense organizations, and major Urban Air Mobility companies around the world. Available on cloud, Ramco Aviation Suite provides accessibility with ‘Anywhere Apps’, significantly accelerating organizational efficiency and agility. Ramco is changing the paradigm of enterprise software with Artificial Intelligence based solutions, intelligent voice enabled user experience, and advanced features such as digital task cards, offline maintenance capability, conversational chatbots, HUBs and cognitive solutions.

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Titan Airways choose EFOS Training

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Evoke Systems was pleased to announce, in mid-January 2025, that Titan Airways have expanded their partnership with Evoke by selecting EFOS Training to help them achieve their goals of enhancing the management and delivery of training for their pilots and cabin crew teams. Having previously selected EFOS Leave in 2023, this decision once again demonstrates Titan Airways’ commitment to adopting the most effective solutions to drive continuous improvements across their operational business areas. EFOS Training is a comprehensive Training Management System (TMS) that helps airlines streamline and optimize training delivery across all departments, extending beyond the flight deck. It is designed to accommodate all training methodologies, making it a highly flexible, scalable, and user-friendly TMS.

AIRCRAFT IT MRO • Q1/2025 • 16

EFOS Training can be swiftly implemented by leveraging Evoke’s extensive industry experience and optimized best practices developed over more than 20 years. The advanced data analytics empowers airlines to effortlessly evaluate and monitor overall training performance and delivery while providing actionable business intelligence to support future planning and informed decision-making. James Cartwright, Senior Commercial Manager at Evoke said: “Having worked closely with the team at Titan Airways over the past couple of years I can honestly say their approach to identifying and addressing challenges head on is inspiring. Choosing to implement EFOS Training is testament to their drive for continuous improvement. For any airline, the decision to change to a new training management platform is huge and there

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are many factors to consider. The fact that Titan Airways chose to extend our existing relationship reflects their trust and confidence in both our ability to deliver results and the effectiveness of our solutions.” Matthew Wilson, Head of Training at Titan Airways said “I am delighted to be able to expand our collaboration with Evoke Systems by adopting EFOS TMS as our chosen training software solution. Following our successful introduction of their Leave Management System in 2023, I have little doubt that EFOS TMS will prove just as successful for Titan Airways. Both Titan Airways and Evoke Systems are recognized within the industry as being innovative leaders in our respective fields, and it therefore makes perfect sense to further expand our professional relationship. I look forward to the many benefits that EFOS TMS will bring to the training department in Titan Airways.” Evoke are proud to be supporting Titan Airways’ future plans and look forward to growing their successful partnership even further.

Titan Airways has been flying passengers and cargo around the world for more than 30 years. Their passion and commitment to high standards makes them one of Europe’s leading ACMI lease and charter airlines. They hold a worldwide Air Operator’s Certificate and additional licenses to operate their aircraft in the US, Canada and Australia. They are also accredited under IATA’s Operational Safety Audit program — an internationally recognized quality

AIRCRAFT IT MRO • Q1/2025 • 17

standard. Titan is proud to have earned the industry’s trust for its honest, reliable and flexible service. The airline’s continual investment in staff, the fleet and in state-of-the-art technology ensures excellence, both today and for the future. Titan’s clients — including some of the world’s leading companies, airlines, governments, tour operators and sports teams — know that the service they receive from the airline is unparalleled

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IDMR Integrated Maintenance & Engineering DMS Live at Icelandair Performance Starts With A Plan Since switching to Aerros, our customers have: • Increased fleet size with minimal increase in overhead • Increased plan detail by 9x and plan length by 4x • Reduced time to budget by half

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In early December 3rd, 2024, IDMR Solutions Inc., a global leader in technical documentation management designed exclusively for aviation, announced the successful implementation of its flagship application, InForm, at Icelandair, Iceland’s national carrier. IDMR’s integrated suite of applications has proven success while increasing operational performance and ensuring airworthiness, safety, and regulatory compliance. Implementing IDMR Solutions’ InForm, empowered the national airline to digitize its Task Cards, Engineering documents, and business processes while seamlessly integrating with their M&E. In June 2024, Icelandair participated in IDMR’s User’s Conference in Wilmington, OH (ILN), in order to further its understanding of the application’s integration into M&E systems, and took the opportunity to directly engage with IDMR’s customers while designing their ideal solution with IDMR’s leadership. Five months later, both companies were excited to announce the Go Live of the end-to-end solution within a tight and challenging timeline. Seamlessly integrated in Icelandair’s IT infrastructure and M&E, InForm empowers the national airline to digitize, author and approve its Task Cards while improving

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business processes. Implementing IDMR’s solution marks the next stage of the airline’s digital transformation, offering cutting-edge technologies with optimal user experience, live validations and real-time visibility of their Maintenance Programs and Planning operations. Gísla Rún Kristjánsdóttir, Manager of Technical Software Governance at Icelandair, said, “We are happy to announce the implementation of an innovative end-to-end solution allowing the digital authoring and sign-off process of our Task Cards with a decisive Maintenance Work Order printing solution. To honor our aggressive timeline, IDMR imported the content of the OEM’s SGML Task Cards, from our DASH 8 and A320 aircraft manuals, as well as our M&E WC content. This will be crucial in making it even easier for our Mx Programs team to review, author and customize further our Task Cards while increasing process efficiency, productivity and response time for our Mx Planning team in printing Work Orders, thanks to their incomparable edge in paperless solution within the industry. Participating in IDMR’s User Conference was a great chance for us to directly exchange with their customers and learn more from their experience with the application and implementation

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process. We scheduled a day-long workshop with IDMR to design our ideal solution and template. Our technical teams then rapidly engaged to launch the project so we can be live as soon as possible before 2025. That was definitely a quick win and IDMR Solutions is now one of the backbones for our TechOps which will enable us to reach other crucial and decisive Milestones for our airline’s digital transformation”. Highly adaptable, IDMR’s comprehensive and integrated solutions drastically improves productivity, facilitating collaboration and synergies within Icelandair’s TechOps. Israel Revivo, CEO and President of IDMR Solutions, said,“this implementation takes Icelandair’s Maintenance Programs, Planning and Engineering operations to a new level where Task Cards get fully integrated in their M&E system while laying the groundwork for electronic signatures of Task Cards, Non-Routines, MELs, and other maintenance documents. Icelandair is a valued customer, and we

appreciate the opportunity to partner with the company to reach its modernization goals. This partnership is a clear sign of trust that our clients place in us to support their current and future business objectives. Our end-to-end solution will allow Icelandair to accelerate and improve their paperless initiative especially crucial in the increasingly demanding Maintenance world. We are committed to continuing to provide airlines and MROs custom-built solutions that are highly scalable, adaptable, and easily integrate with other enterprise applications. By putting in place the next generation solutions, Icelandair captures the best practices and functionality inherent to these applications”. In a second phase of the implementation, scheduled for 2025, Icelandair is aiming to integrate InForm further into its TechOps. IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated

AIRCRAFT IT MRO • Q1/2025 • 19

aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, Defense, logistics contractors, and MRO organizations. Icelandair: With an extensive route network, Icelandair uses the unique geographical location of Iceland as a hub midway between Europe and North America offering direct flights to around 60 destinations. Additional to the international route network, Icelandair operates a domestic network in Iceland, an airfreight and logistics business as well as aircraft leasing and consulting services. Since its foundation in 1937, Icelandair has steadily expanded its route network and, in 2023, transported 4.3 million passengers to 55 destinations in Europe and North America, employed around 3,600 full-time employees and generated revenue of USD 1.5 billion. Read the full story on Aircraft IT Website

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Aer Lingus selects Comply365’s DocuNet to elevate operational performance, efficiency, and compliance In late January 2025, Comply365, LLC, a global provider of safety, compliance, and training management solutions to the aviation, rail, defense and space industries, announced that Aer Lingus, Ireland’s national carrier, has selected Comply365’s DocuNet, an enterprise-wide document management system. DocuNet will enable Aer Lingus to author, distribute and view all operational and regulatory content in a single integrated platform. This partnership with Comply365 aims to elevate the airline’s operational performance, streamline efficiency, and ensure stringent compliance across its operations and AOCs. DocuNet’s robust and modern document management platform will support Aer Lingus in managing a wide range of critical operational

processes, from regulatory documentation to internal workflows. It also drives operational agility, enabling its teams to work more efficiently in today’s fastpaced aviation industry with timely and targeted delivery of important content to end-users and ensuring they are maintaining utmost compliance. “We are excited to partner with Comply365 leveraging DocuNet to modernize our operational processes and drive highly efficient service delivery,” said Conor Nolan, Director of Safety & Security at Aer Lingus. “DocuNet is empowering our teams with both flexibility and standardization of end-to-end processes, handling all data formats on a single platform, ensuring consistency and efficiency across all manuals and all AOCs. Moreover, the advanced compliance capabilities ensure users are utilizing the

latest content and will enable us to streamline auditing processes and procedures.” Ilia Kostov, CEO of Comply365, also commented, “We are delighted to partner with Aer Lingus to drive operational performance improvements and enhance

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the airline’s overall efficiency. DocuNet’s platform is designed to streamline complex operational processes, and we look forward to supporting Aer Lingus in achieving its operational goals. This partnership with Aer Lingus extends Comply365’s reach across all of the IAG Group, enabling flexibility for IAG airlines to share and communicate technical content using the same platform.” Aer Lingus is the Irish flag carrier, founded in 1936 and operates over 100 routes from Dublin, Cork, Shannon and Knock to Europe, the UK and North America. Reaffirming its commitment to its North American expansion, the airline will operate 24 transatlantic routes in 2025 from Dublin, Shannon and Manchester, UK to North America and the Caribbean. Aer Lingus is a 4-star airline, awarded by Skytrax, the international air transport rating organization. The Airline is a member of International Airlines Group (IAG), one of the world’s largest airline groups. As part of IAG, Aer Lingus has pledged to achieve net zero carbon emissions by

2050 and has committed to powering 10% of its flights using sustainable aviation fuel (SAF) by 2030. Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and aerospace. The business provides a powerful combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains. Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and aerospace organizations worldwide with a global customer base of over 140 organizations.

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Successful Go-Live of AMOS Line Maintenance Manager (LMM) at SWISS Swiss AviationSoftware (Swiss-AS) was proud to announce, in late January 2025, that the AMOS Line Maintenance Manager (LMM) has successfully gone live at Swiss International Air Lines (SWISS). This milestone marks a significant step forward in optimizing digital maintenance processes and enhancing efficiency within SWISS’ maintenance operations. The AMOS Line Maintenance Manager module is an essential tool for line maintenance supervisors, offering an intuitive platform to streamline operations. It enables users to easily visualize incoming flights and ground times, as well as work packages and assigned events. Additionally, supervisors can assign line checks, create tasks and allocate the appropriate staff to each task and notify them about their work assignments, ensuring smooth communication and workflow.

A unified, efficient solution for maintenance operations

The adoption of AMOS LMM highlights SWISS’ commitment to modernizing its maintenance processes. The introduction of this integrated solution simplifies the digital system landscape and reduces the number of tools required for maintenance operations. SWISS mechanics can now efficiently complete tasks using a single tool on AIRCRAFT IT MRO • Q1/2025 • 22

their iPads, significantly enhancing their workflow. Prior to the implementation of AMOS LMM, SWISS had already taken a major step towards digitalization in 2017 by equipping over 600 mechanics with iPhones and enabling them to digitally view and accept tasks. This transition away from paper-based task distribution laid the foundation for SWISS’ ongoing digital transformation. However, as digital requirements evolved, the need for a more comprehensive and integrated solution became clear, prompting the move to AMOS LMM.

Collaborative Development with Swiss-AS

The development and implementation of AMOS LMM at SWISS have been a collaborative journey. While the initial version of AMOS LMM required further adaption to align with SWISS’ requirements, the partnership between SWISS and Swiss-AS enabled the enhancement of the tool to suit the airline’s specific needs. This tailored approach has ensured that AMOS LMM seamlessly integrates into SWISS’ operations, providing a modern and future-proof solution.

A Smooth Transition and Successful Go-Live

The go-live event was a resounding success, with the system proving stable

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and operational from day one. Swiss-AS representatives were on-site at SWISS’ Line Maintenance offices in Zurich to support the launch. Currently, approximately 40 users per shift, including short-haul mechanics, cabin and IFEN (In-Flight Entertainment and Network) technicians, dispatchers, and the Maintenance Control Center (MCC), are actively using AMOS LMM.

Looking Ahead

The transition to AMOS LMM not only enables SWISS to avoid a cost-intensive update of previous tools but also ensures the adoption of an advanced, integrated solution that aligns with the airline’s strategic goals. The previous scheduling tool has been decommissioned since the end of October. Swiss-AS extends its gratitude to the entire SWISS team for their dedication and collaboration throughout this process. The successful go-live of AMOS LMM reflects the strength of the partnership between Swiss-AS and SWISS and sets the stage for continued innovation in digital maintenance solutions. “Despite already having a digital solution for task allocation, we decided to migrate to AMOS LMM, because we value the full integration and ‘one-stopshop’ approach with AMOS. The end-users like working in one system and our AMOS administrators appreciate all data being stored in the same database without the need for interfaces. By implementing AMOS LMM, we have simplified our application landscape and introduced an efficient and scalable resource allocation tool.” said Severin Achermann, AMOS-LMM Project-Lead,

Swiss International Air Lines AG. Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network. Swiss-AS, part of the Lufthansa Technik Digital Tech Ops Ecosystem, is a leading provider of aviation maintenance management software, which offers an end-to-end integrated, highly intelligent software suite designed to manage the entire spectrum of maintenance activities. AMOS, in combination with its mobile package, empowers its large and loyal aviation customer base — ranging from pure operators of all sizes, major low-cost, regional and flag carriers, to large airline groups to MRO providers — to digitalize and automate their maintenance processes. AIRCRAFT IT MRO • Q1/2025 • 23

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Avion Express and SmartLynx of the Avia Solutions Group (ASG) take off with AMOS At the beginning of February 2025, Swiss AviationSoftware (Swiss-AS) was pleased to announce that Avion Express and SmartLynx Airlines, two prominent members of the Avia Solutions Group (ASG), have signed up for SwissAS’s industry-leading Maintenance & Engineering solution AMOS. This marks a significant step in the airlines’ journey towards enhanced fleet management and operational performance.

A Comprehensive Implementation with AMOS After an intensive evaluation process marked by in-depth demonstrations and rigorous discussions, Avion Express and SmartLynx Airlines have chosen to partner with Swiss-AS to implement the cutting-edge AMOS Airline Edition. For these airlines, AMOS

represents a transformational leap in operational effectiveness and fleet optimization. The airlines have selected the AMOS mobile suite. AMOSmobile/EXEC enhances the efficiency of maintenance teams by simplifying workflows,

AIRCRAFT IT MRO • Q1/2025 • 24

enabling technicians to perform tasks, access critical documentation, and finalise work packages directly on mobile devices, resulting in time savings and reduced errors. AMOSmobile/STORES optimizes inventory processes, providing real-time insights into spare parts transactions, stock levels, and ordering, which accelerates turnaround times and ensures operational reliability. By opting for the AMOS Operation Services (AOS), the airlines can benefit from Swiss-AS’s extensive expertise in managing the AMOS servers and database. AOS handles key tasks like patch installations, system monitoring, and database management. By outsourcing these critical operations, the airlines gain a cost-effective solution supported by many years of experience, allowing them to focus on their core business while ensuring their systems remain robust and reliable. The implementation projects were run concurrently, with Avion Express and SmartLynx capitalising on valuable synergies, aligning resources to ensure a seamless and efficient rollout.

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IBM® Maximo® for Aviation Built on decades of leadership in asset and operations management

Strategic Partnership with Avia Solutions Group

This collaboration represents the first step towards a broader engagement with the Avia Solutions Group. Transitioning from various legacy systems to a unified M&E system will facilitate seamless data exchange, enhance operational transparency, and foster group-wide collaboration. This integration not only streamlines processes but also unlocks significant cost savings and efficiency gains, enabling ASG to set new benchmarks in digital transformation within the aviation sector. “This collaboration reflects our commitment to adopting advanced technology solutions and solidifying Avia Solutions Group’s position as a leading company in the aviation industry. It marks

a significant step towards enhanced fleet management and operational excellence,” said Vivek Tom Raj, Aviation Systems Architect & Project Manager at Avia Solutions Group. Avia Solutions Group, the world’s largest ACMI provider (Aircraft, Crew, Maintenance, and Insurance), operates a fleet of 221 aircraft and is a parent company to over 250 subsidiaries including SmartLynx Airlines, Avion Express, BBN Indonesia Airlines, and KlasJet. The Group also provides a range of aviation services: MRO (Maintenance, Repair, and Overhaul), pilot and crew training, and ground handling, as well as a variety of associated services. Supported by 14,000 highly skilled aviation professionals, the Group operates on six continents. Read the full story on Aircraft IT Website

– One enterprise solution supporting airframe, engine, component, ground equipment, facilities maintenance and operations – Enhanced by AI and machine learning, tailored for aircraft operational excellence

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– IoT data gathered in real time from every inch of the aircraft to automate maintenance management – Trusted to support safety and maintenance requirements, from regulatory compliance to maintenance planning and execution Discover more → © Copyright IBM Corporation 2023. IBM, the IBM logo, and Maximo are trademarks or registered trademarks of IBM Corp., in the U.S. and/or other countries.

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Alaska Airlines partners with Comply365 to power operational excellence

Designed by Engineers for Engineers ROAM is an advanced aircraft technical records archiving solution and provides operators and asset owners alike, a cost-effective solution to store, audit and share records with various stakeholders. Built-in search and filtering features facilitate record keeping and data management, providing manpower effectiveness, enhanced quality, and reduced risk. Stay on top of the management of dayto-day fleet maintenance, get in an instant the compliance status of your projects and save time of end of lease projects. Contact us to explore how we can ease your operations.

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In early February 2025, Comply365, a leading global provider of document management, compliance, training and safety management solutions for the aviation, rail and defense industries, announced a new partnership with Alaska Airlines to implement the DocuNet platform across the airline’s operations. The selection of DocuNet signifies the beginning of an exciting partnership with Alaska Airlines to modernize and streamline operations, improve crew productivity, and increase compliance across the airline’s technical publication’s ecosystem. The DocuNet Platform enables the ability to author, distribute, and view all operational content in a single integrated platform, empowering crews to access critical information anytime, anywhere — whether on the ground or in the air. The platform is designed to improve operational workflows and reduce manual processes across the end-toend technical publications lifecycle, combined with highly intuitive and

AIRCRAFT IT MRO • Q1/2025 • 26

user-centric interfaces for all channels and devices. “As an airline hyper focused on operational performance and caring for our guests, Alaska is continuously looking for innovative ways to enhance efficiency across our business” said Terry Walters, Director of Fleet Tech Support at Alaska Airlines. “DocuNet by Comply365 will empower our teams to quickly access and manage essential documents, improving compliance and accelerating processes — for the benefit of our employees and our guests.” “We are delighted to partner with Alaska Airlines to support their mission of operational excellence,” said Ilia Kostov, CEO of Comply365. “With our extensive global customer base, Alaska Airlines joins a powerful community of airlines worldwide who leverage DocuNet to streamline operational content management, and we look forward to helping Alaska Airlines to achieve new heights in efficiency and operational agility.” Read the full story on Aircraft IT Website

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Trax’s cloud-based eMRO and eMobility suite selected by Amerijet International

In mid-April 2025, Trax, a leading global provider of paperless aviation maintenance and engineering software products, announced that Amerijet International Airlines, an international cargo airline, has selected Trax’s eMRO and eMobility suite to enhance its maintenance operations and support its digital transformation journey. Trax commenced the implementation of its innovative solutions, including the QuickTurn, TaskControl, Line Control, and EzStock mobile apps and fully-managed cloud hosting services, to streamline Amerijet’s workflows and provide real-time access to information and transactions from anywhere, even if connectivity is unavailable in offline mode. Trax’s cloud-based approach will enable Amerijet to focus on its core operations while benefiting from the flexibility and reliability of Trax’s solutions. Amerijet expects its adoption of Trax’s technology will drive significant improvements in productivity, data accuracy, and overall operational performance.

“We are thrilled Amerijet International Airlines selected Trax to digitize its approach to aviation maintenance,” said Omar Santos, Trax’s Vice President of Global Services and Support. “Our eMRO and eMobility suite, combined with our cloud hosting services, will empower Amerijet to achieve even greater efficiency, compliance, and operational excellence through innovation.” “Amerijet compared multiple M&E solutions with an eye towards quality, efficiency, and compliance. We look forward to improving our capabilities and processes with Trax to support our customers and deliver safe, reliable aircraft to our operation,” said Raymond Bennett, Amerijet’s Sr. Vice President, Technical Operations. Amerijet International is a leading cargo airline with nearly 50 years of experience delivering reliable and efficient air freight services. With a global network, skilled teams, and an expanding fleet, Amerijet continues to set the standard for excellence in cargo transportation. Read the full story on Aircraft IT Website

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HAECO GES goes live with AMOS for global engine services Aviation Maintenance Software

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Swiss-AS was pleased to announce, in early February 2025, that HAECO Global Engine Support (HAECO GES), a member of the HAECO Group, has gone live with AMOS to manage engine maintenance across its worldwide locations. HAECO GES offers global engine support through dedicated on-wing and off-wing support teams and hospital shops based in strategic locations including Hong Kong, the Netherlands, the UK, and the United States. Through this collaboration, Swiss-AS supports HAECO GES’s mission to offer rapid, high-quality, and reliable engine services on a global scale. By combining the functionalities of the AMOS MRO edition and AMOScloud, HAECO GES is equipped with a fully integrated platform that aligns with its forward-thinking approach and commitment to excellence in engine support.

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HAECO GES opts for AMOScloud

HAECO GES has entrusted Swiss-AS to manage a fully dedicated and secure AMOS cloud hosted environment. The solution ensures seamless access for users across its global engine shop locations, eliminating latency issues and enabling efficient operations. This option relieves HAECO GES from the requirement to operate a technical infrastructure on premises and provides an attractive and costeffective alternative.

Enhanced Engine Services with AMOS Component Repair Overhaul and Manufacturing Module

AMOS equips HAECO GES with the Component Repair, Overhaul and Manufacturing (CROM) module. These specific features are designed to effectively handle major components by planning shop projects and its capacities in the most efficient manner

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— not only in-house, but also for third-party maintenance. Over 200 mechanics are using AMOS across the Netherlands, the UK, and the United States, with an additional 50 already working with the system in Hong Kong.

A Collaborative Effort in Innovation

The significance of this project is reflected in the close supervision of Julian Potter, Head of HAECO Global Engine Support Projects and Business Development, with Swiss-AS CEO Fabiano Faccoli participating in all steering committees. With the implementation of AMOS, HAECO GES has streamlined its operations by consolidating three regional systems (Asia, Europe, and North America) into a single unified environment, enhancing internal information sharing and operational efficiency. “At HAECO GES, our commitment to delivering exceptional engine services is paramount. The implementation of AMOS MRO software represents a significant step forward in streamlining our operational capabilities. By integrating our systems and enhancing efficiency across our global locations, we are poised to meet the dynamic needs of our customers with agility and precision. This partnership with Swiss-AS not only streamlines our processes but also reinforces our dedication to innovation and excellence in the aviation industry,” said Julian Potter, Head of HAECO Global Engine Support Projects and Business Development. “Our partnership with HAECO GES

reflects a forward-looking vision and a commitment to operational excellence. By selecting AMOS, HAECO GES has embraced a solution designed not only to unify regional operations but also to enable scalable, integrated digital transformation on a global scale — a decision that underscores their dedication to innovation and growth.” states Fabiano Faccoli, CEO of Swiss-AS. HAECO GES was established in 2019 to provide global round-the-clock on-wing and off-wing engine support from strategic locations in Hong Kong, Amsterdam, London and Dallas. As a leader in engine services, the company invests in state-of-the-art tooling, training, and capabilities to support a global customer base. It also offers a network of EASA- and FAA-approved hospital engine shops covering all major engine types, with highly professional engineers on standby 24/7 to mobilise at short notice for on-wing engine support. HAECO is proud to celebrate its 75th anniversary as one of the world’s leading aircraft engineering and maintenance service providers. The HAECO Group provides a comprehensive range of solutions encompassing airframe services, line services, inventory technical management, component overhaul, aerostructure repairs, landing gear services, engine services, global engine support, parts manufacturing and technical training. HAECO Group comprises 16 operating companies, employing around 15,000 staff in Hong Kong, Chinese Mainland, Europe and the Americas. Read the full story on Aircraft IT Website AIRCRAFT IT MRO • Q1/2025 • 29

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Swiss-AS welcomes Hungary Airlines to the AMOS Community

Swiss-AS was pleased to announce, in early March 2025, that Hungary’s newly established national cargo airline, Hungary Airlines, is set to play a crucial role in enhancing trade and transport connections between Europe and Asia. The carrier has selected the AMOS Airline Edition to manage its maintenance, engineering, and logistics requirements. With a vision to position Hungary as a regional logistics hub, Hungary Airlines has embarked on a new era in aviation, strengthening global connectivity. In addition to the Airline Edition, Hungary Airlines has selected AMOScloud Hosting. AMOScloud ensures continuous system availability and accessibility from anywhere by deploying a secure and highperformance cloud infrastructure. It includes AMOS Operational Services (AOS) and AMOSmonitoring, which provide proactive system management, AIRCRAFT IT MRO • Q1/2025 • 30

monitoring and maintenance. This allows Hungary Airlines to focus on their core business while Swiss-AS takes care of hosting, updates and performance optimisation. “Hungary Airlines is excited to implement AMOS as we advance our mission to bridge continents and enhance global connectivity. We look forward to a successful partnership with Swiss-AS.,” says Gabor Talabos, Chief Operations Officer of Hungary Airlines. Swiss-AS is proud to support Hungary Airlines in its journey to modernise operations and achieve its ambitious vision for the future of aviation.

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LS Technics Partners with Ultramain Systems to drive digital transformation in Aviation Maintenance In early March 2025, Ultramain Systems, a global leader in advanced digital solutions for the aviation industry, was proud to announce a strategic partnership with LS Technics (LST) to implement ULTRAMAIN® v9 Unity MRO software — one of the most comprehensive and intuitive solutions for aircraft maintenance, repair, and overhaul (MRO). This collaboration marks a significant step in LST’s digital transformation, reinforcing its commitment to operational efficiency, process optimization, and a modernized work environment. Through the implementation of ULTRAMAIN MRO, LST will benefit from: • Digitization of Processes — A complete transition away from paper-based documentation, enabling real-time, secure access to critical operational data. • Optimized MRO Operations — Streamlined management of maintenance activities, enhancing control and efficiency across both line and base maintenance. • A Modern, Mobile Work Environment — Seamless functionality on mobile devices, empowering technicians with an intuitive, user-friendly interface. “Partnering with LS Technics

underscores our shared vision of innovation and efficiency in aviation maintenance,” said Mark McCausland, President at Ultramain Systems. “By implementing ULTRAMAIN MRO, LST is joining the new standard in digital MRO operations, ensuring greater accuracy, speed, and reliability.” “I am very pleased with the strategic cooperation and implementation of ULTRAMAIN which will allow us to realize our ambitious growth plan while optimizing productivity and maximizing resource utilization. This groundbreaking step in our technological transformation will strengthen our market position and increase our operational efficiency.” Said Tadeusz Stachera, CEO at LS Technics. LS Technics is a company with 30 years of experience maintaining medium-haul and regional aircraft, including Airbus A320, Boeing B737 and Embraer 170/190 aircraft. The company performs specialized services for a fleet of about 120 aircraft, mainly Airbus A320/321. It has its permanent bases at seven Polish airports and also provides technical personnel training services. LS Technics is part of the Polish Aviation Group (PGL). Read the full story on Aircraft IT Website

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Philippine Airlines goes live with Ramco Aviation In late February 2025, Global aviation software provider Ramco Systems announced the successful implementation of its Aviation Software at Philippine Airlines for the domestic PAL Express (PALEx) fleet operations. Ramco’s on-cloud, next-gen platform has optimized and digitized the operations of the PALEx fleet of A321, A320, and Q400 aircraft. In alignment with the long-term strategy to optimize operational requirements of both Philippine Airlines (PAL) and PALEx, preparations are underway to roll out the solution for the PAL fleet of A350, A330, B777, and A321. With modules for Engineering and CAMO, Supply Chain Management, Maintenance Planning, Quality,

Component Maintenance, and Hangar Maintenance bundled with Finance, Ramco Aviation Software has enabled PAL to have a scalable and configurable

system for growing its business. The solution is a centralized information hub to manage multiple AOCs (Air Operator Certificates) and AMOs (Approved

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Upgrades and Implementations Full System Health Checks Training & Development ETL and Data Migration System Help Desk

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Maintenance Organizations), obtain complete visibility into materials, resources, and tools, and achieve enhanced traceability of aircraft technical records. In addition, Ramco’s digital enablers, like its Ramco Anywhere mobile apps, have enhanced process efficiencies and provided PAL with powerful data-driven insights.

Senior Leadership of PAL and Ramco Systems at the Go Live Ceremony in the Philippines

Rabbi Vincent L, Ang, President, PAL Express, said, “The go-live of Ramco Aviation Suite marks a critical step in enhancing our digital infrastructure and operational capabilities. As the airline industry faces increasing demand, Ramco Aviation Suite enables us to improve aircraft availability, automate business processes, reduce costs, and obtain actionable insights. Ramco’s solution addresses our immediate needs and supports our plans to accelerate growth and offer greater value to our customers.” Sam Jacob, Senior Vice President & SBU Head — Aviation, Aerospace and

Defense, Ramco Systems, said, “It has been an honor to partner with PAL in their digital transformation journey. We are proud to provide PAL with a cutting-edge solution that aligns with their growth objectives and delivers enhanced performance across their operations. Our focus on innovation has helped us build a solution that addresses the challenges faced by aviation organizations like PAL and anticipates their future needs. Ramco Aviation Software will continue to support PAL’s success by streamlining their business processes and optimizing resource utilization.” Philippine Airlines (PAL) is the Philippines’ flag carrier, the only full-service network airline, and the first commercial airline in Asia. PAL’s fleet of Boeing, Airbus, and De Havilland aircraft operates scheduled nonstop flights out of hubs in Manila, Cebu, Clark, and Davao to 32 destinations in the Philippines and 40 destinations in Asia, Australia/Oceania, the Middle East, Europe, and North America. Read the full story on Aircraft IT Website AIRCRAFT IT MRO • Q1/2025 • 33

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Trax to enable Cathay Pacific’s digital transformation

Is it time to fly away from plane old maintenance routines? In the competitive airline industry, staying ahead of the curve is crucial for success. That’s why MRO facilities are flying to IT solutions to soar to new heights. By implementing cloud-based systems, electronic record-keeping, and digital tools, MROs can streamline operations, reduce downtime, and take efficiency to new altitudes. Don’t let your maintenance woes clip your wings — scan or click the QR code below to visit our comprehensive back issues detailing the latest technological updates to keep you up to speed with this rapidly developing airline industry sector.

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Trax, a leading global provider of paperless aviation maintenance and engineering software products, announced, in late March 2025, that Cathay Pacific, Hong Kong’s home airline, has selected Trax to power its Engineering Department’s strategic digital transformation. The agreement expands Trax’s customer base of leading global airlines and will enable Cathay Pacific’s pursuit of nextgeneration aviation technology initiatives. Trax’s comprehensive, web-based eMRO solution, fully managed cloud hosting services, and a selection of its innovative eMobility applications, including AeroDox, VisualCheck, Line Control, TaskControl, and eContent Control, will be at the center of Cathay Pacific’s shift toward real-time, data-driven maintenance operations. Trax’s advanced mobile and cloudbased solutions will provide the airline with instant access to critical operational data, enabling informed decision making, improved coordination, and increased productivity, all in a paperless environment. “Trax is honored to be at the center of Cathay Pacific’s Engineering Department’s digital transformation,” said Andrew Schmidt, Executive Vice President of Trax. “We are delighted that another Tier 1 operator has joined our Trax community to experience

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enhanced airworthiness control, integrated planning, streamlined processes, and a fully digital and paperless maintenance environment. Our eMRO solution will enable Cathay Pacific to improve its overall fleet performance and integrate innovative practices into its daily operations.” “Trax’s advanced maintenance solutions will modernise our operations, providing improved coordination and greater efficiency to support our commitment to safety, operational reliability, customer centricity, and innovation,” said Keith Brown, Cathay’s Director of Engineering. “The implementation of Trax’s solutions will further enhance Cathay Pacific’s goal of being an industry digital leader.” Trax is the premier provider of aviation maintenance mobile and cloud products in the global aviation market and a wholly-owned subsidiary of AAR CORP. The company’s products support digital signatures, paperless working (including workpacks and manuals), RFID-capability for logistics, biometric security, offline capability for its suite of mobile apps, web-based applications, and the ability for users to work anywhere with easy access to real-time information. Through its eMRO and eMobility products, Trax provides comprehensive software solutions designed to manage all aspects of aircraft maintenance. Additional information can be found at trax.aero.

NEWS & TECHNOLOGY

SolitAir Selects OASES as Their First M&E Software Provider In mid-February 2025, SolitAir, a B2B, airport-toairport, air cargo daily scheduled, time sensitive, express middle mile airline transportation company, selected OASES, one of the leading providers of aviation Maintenance & Engineering (M&E) software, as their first MRO software provider. As a new entrant in the cargo industry, SolitAir is setting its foundation on superior customer service, efficiency, speed, innovation, and reliability — key values that align with OASES’ mission. The signing ceremony took place at the Aviation Week MRO APAC Conference in Dubai on 11th February 2025, with Paul Lynch, Group Managing Director of OASES, and Hamdi Osman, Founder & CEO of SolitAir. “We’re honoured to sign SolitAir, adding to our growing customer base in the UAE. Our solutions support operators with seamless maintenance management, and we look forward to playing a pivotal role in SolitAir’s journey,” said Paul Lynch. Hamdi Osman commented, “Launching a new airline requires strong partnerships, and we are confident that OASES’ expertise and technology will enable us to build a robust maintenance operation from day one. We are excited about this collaboration and the efficiencies it will bring to our operations, including reduced downtime, cost optimization, safety improvement, and compliance with stringent regulatory requirements.” OASES has long been a trusted name in the aviation MRO sector, supporting both passenger and cargo airlines worldwide. OASES continues to strengthen their position, both in the cargo industry and in the Middle East — demonstrating the flexibility and scalability of its software solutions to meet the needs of diverse operators. SolitAir, founded in 2024 by Hamdi Osman who currently serves as CEO and, headquartered in Dubai World Central (DWC), is the UAE’s only dedicated

cargoagnostic airline operating express daily scheduled services between Dubai and high-yield key trade routes across the Global South, catering to the bespoke transportation needs of freight forwarders, integrator airlines, SMEs, and e-commerce businesses. Thanks to its agile, customer-centric, and technologically advanced B2B, middle mile business model, SolitAir ensures the swift, efficient, and reliable airport-to-airport movement of goods and products. As a complementary partner to the global supply chain ecosystem, SolitAir bridges critical connections and delivers tailored speed-tomarket solutions. The airline operates a growing fleet AIRCRAFT IT MRO • Q1/2025 • 35

of modern narrow-bodied Boeing 737-800 aircraft connecting Dubai World Central (Al Maktoum International Airport) to high yield Global South markets across the Middle East, Africa, the SubContinent and Central Asia, while adhering to stringent global, regional and local regulations. With a commitment to reliability, speed, flexibility and efficiency, SolitAir ensures seamless deliveries of Dangerous Goods, Pharmaceuticals, Perishables (including Meat, chicken and fish, and Frozen Goods), Valuable Goods, Vulnerable Goods, Oversized Freight and ecommerce. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

DeltaXignia: Revolutionising Aircraft Maintenance and Operations with Advanced Change Management Solutions In early February 2025, DeltaXignia, formerly known as DeltaXML, proudly announced its rebrand, marking a bold step forward in providing enterprisegrade solutions for managing change in critical aviation documents, content, and data. This transformation highlights the company’s evolution into a solutions-driven partner, empowering aviation organizations such as Boeing, SunExpress, and SAE International to streamline operations, improve efficiency, and maintain compliance in a rapidly changing industry. For over two decades, DeltaXignia has been trusted by aviation leaders to deliver precision solutions for managing complex transformations in maintenance manuals, operational documents, and regulatory data. Renowned for its expertise, the company’s solutions have helped airlines, aircraft operators, and MRO facilities efficiently handle document version control, data updates, and content changes, ensuring compliance and operational continuity. The rebrand underscores DeltaXignia’s expanded capabilities, going beyond XML to support additional structured and semi-structured formats like HTML and JSON, critical for modern aviation IT workflows. With its new identity, DeltaXignia focuses on helping the aviation industry integrate seamless change management into their systems, ensuring assets and resources are utilized effectively while maintaining compliance with stringent regulatory requirements. “DeltaXignia represents more than just a name change,” said Eithne Devine-Hynes, CEO of DeltaXignia. “It reflects our commitment to helping the aviation industry meet its evolving challenges by managing critical content and data changes with confidence, precision, and efficiency.” In addition to the name change, DeltaXignia has

modernized its visual identity, including a refreshed logo and updated website, to reflect its innovative and enterprise-focused approach. These changes align with its mission to deliver configurable solutions tailored to the unique needs of the aviation industry. DeltaXignia delivers powerful comparison and merging solutions designed to help aviation organizations manage content and data changes with precision and efficiency. Seamlessly integrating into maintenance and operations systems, DeltaXignia’s configurable workflows streamline complex tasks like updating maintenance manuals, tracking version control, and ensuring compliance with industry regulations. The solution is built for scalability, handling large-scale document updates and regulatory data transformations with consistent reliability. To maximize value, DeltaXignia also offers expert consulting services. Backed by decades of experience supporting industry leaders like Boeing, SunExpress, and SAE International, DeltaXignia helps aviation professionals implement and optimize their solutions, ensuring improved efficiency, compliance, and operational continuity across workflows. The rebrand enhances DeltaXignia’s ability to serve AIRCRAFT IT MRO • Q1/2025 • 36

airlines, MROs, and aviation IT professionals while maintaining its dedication to quality, innovation, and precision. Existing customers will experience no disruption — products, services, and support remain consistent. Instead, the rebrand strengthens DeltaXignia’s ability to deliver tailored solutions that address the dynamic needs of the aviation sector. “Our transformation ensures we’re better equipped to meet the challenges of modern aviation IT,” said Tristan Mitchell, Business Transition Director. “DeltaXignia continues to deliver the expertise and excellence our partners rely on, now with a brand that reflects our advanced capabilities.” DeltaXignia’s rebrand sets the stage for future growth in the aviation industry. With its innovative, scalable solutions, the company is committed to helping aviation organizations optimize their operations, enhance compliance, and improve resource efficiency. DeltaXignia is a global leader in enterprise-grade change management solutions for content, documents, and data. With decades of expertise, DeltaXignia empowers aviation organizations to streamline workflows, improve efficiency, and adapt confidently in an ever-changing landscape.

NEWS & TECHNOLOGY

India’s leading and longest-serving aviation services provider, Indamer Technics TRUSTS Ramco Systems In mid-March 2025, Global aviation software provider Ramco Systems announced that it will implement its next-gen Aviation Software at Indamer Technics Pvt. Ltd., a leading Indian aviation services company, designing and delivering technical, operational and financial solutions to enhance the efficiency and competitiveness of the Indian commercial aviation and government sectors. With modules for Maintenance, Engineering, Supply Chain Management, Quality, Contract and Quote Management and Customer Billing and Finance, Ramco Aviation Software will provide Indamer with an integrated solution from contract to cash along with a 360-degree visibility into its materials, resources and tools. In addition, the solution will also enable Indamer with an analytical platform for enhanced decision making, as well as automation of processes and data entry in the areas of maintenance planning and work scoping. Ashwani Acharya, Chief Operating Officer, Indamer Technics Pvt. Ltd., said, “We selected Ramco Aviation Software for its ability to deliver real-time business insights and the automation we need to scale our business efficiently. By optimizing costs and turnaround times through effective resource utilization, the solution will empower us to enhance our operations seamlessly. We are expanding and increasing our capabilities and Ramco’s proven expertise in supporting Indian MRO providers, coupled with a strong focus on innovation, makes them the perfect partner for this digital journey. We are confident that this collaboration will play a pivotal role in driving our continued growth.” Manoj Kumar Singh, Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, said, “We are delighted to collaborate with Indamer, India’s longest-serving MRO provider, on their digital

Senior executives from Indamer Technics & Ramco Systems, at the Indamer facility in Nagpur, India

transformation journey. This partnership not only reinforces the strength of Ramco’s Aviation Software in addressing the unique challenges of the MRO service providers but also deepens our presence in the rapidly growing Indian aviation MRO market. As we continue to solidify our position as the solution of choice for specialized pure-play MRO operations, we look forward to working closely with Indamer to streamline their operations, enhance efficiency, and support them in their long-term growth.” Indamer Technics Pvt Ltd. is a key player in India’s Maintenance, Repair, and Overhaul (MRO) sector, specializing in the Airbus A320 family. Being strategically located in Nagpur it offers a comprehensive suite of MRO services, including Lease Return Checks, Heavy C-Checks, Structural Repairs, and Aircraft Painting. This dynamic subsidiary of Indamer Aviation is approved by the Directorate General of Civil Aviation (DGCA) (CAR 145). In addition, the company holds approvals from Federal AIRCRAFT IT MRO • Q1/2025 • 37

Aviation Administration (FAA), Civil Aviation Authority of the Philippines (CAAP), Civil Aviation Authority of the Cayman Islands (CAACI), and the Bailiwick of Guernsey. Indamer Technics inherits a rich legacy from its parent company, Indamer Aviation founded in 1939 Indamer Aviation stands as a trusted name for last 85 years in the aviation industry. It is the oldest and largest players in maintenance of Fixed Wing and Rotary wing aircraft providing world-class maintenance solutions including CAMO services and a training academy (CAR147) for multiple aircraft variants. With an extensive presence across 17 stations and diversifying into, Fixed-Base Operator (FBO) offering premium FBO services at Delhi with an exclusive Indamer terminal featuring an executive lounge, business center, customs, and immigration facilities. Passengers and crew enjoy seamless services, including transfers in luxury vehicles, ensuring an effortless travel experience. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

Veryon expands Diagnostics Suite with AI-powered parts predictability and reliability solution In late March 2025, Veryon, a leading provider of information services and software solutions for the aviation industry, announced the expansion of its comprehensive Diagnostics suite with the launch of Veryon Reliability, an AI-enabled parts predictability, fleet reliability, and reporting products and services solution that helps aircraft operators and OEMs forecast parts and component failures, improve fleet availability, and support proactive maintenance to reduce unscheduled downtime. A major driver of unscheduled time is parts performance, availability, and failure. Operators are consistently looking for more insights into parts performance, predictive markers, early warnings, and integrated reporting to help optimize maintenance planning, minimize operational disruptions, and improve uptime. With the launch of Veryon Reliability, formerly known as RCMBT Reliability Decision Support Systems (RDSS), Veryon has now integrated the AI-powered capabilities of its Veryon Diagnostics platform with the advanced decision-support features of RDSS, creating a unified solution. Veryon Reliability leverages proprietary machine-learning algorithms and pattern recognition technology to detect failure trends, predict short-life components, and identify rogue parts before they fail. By enabling operators to take proactive action, the solution reduces the risk of costly disruptions and enhances overall fleet reliability. As part of the Veryon Diagnostics platform, operators can see a comprehensive picture across parts, chronic defects, root causes, and first-time fixes, facilitating predictive analytics and advanced maintenance planning and strategies.

AI-Powered Predictive Insights Drives Tangible Value for Operators

“With Veryon Reliability, we are equipping operators

with AI-powered failure predictions, real-time parts forecasting, and automated reliability insights,” said Kris Volrath, Senior Vice President of Product at Veryon. “This expansion represents a significant advancement in our predictive maintenance capabilities, allowing operators to transition from reactive repairs to proactive decision-making that enhances aircraft availability, reduces maintenance costs, and improves operational efficiency.” Volrath added, “When paired with Veryon Guided Troubleshooting, operators have a fully closed-loop solution for reliability as well as troubleshooting. This combination allows them to rapidly return their aircraft to service in a safe and compliant manner.” Getting started with Veryon Reliability is a streamlined and proven process. Operators collaborate with Veryon to provide the necessary data, utilizing the same successful implementation framework established with Veryon Diagnostics. With both products now seamlessly integrated, operators benefit from a single data integration that enhances onboarding efficiency, strengthens data security, and delivers connected, actionable insights.

Veryon is the Proven Market Leader in Modernized Aviation Diagnostics

Veryon Diagnostics is the answer for commercial operators to reduce delays and cancellations, delivered in a single seamless aviation management software solution. Bethany Little, Chief Executive Officer of Veryon, emphasized the company’s commitment to innovation in aviation maintenance technology. “Veryon Reliability is another milestone in our mission to transform aviation maintenance with intelligent, data-driven solutions,” said Little. “By harnessing AI and automation, we empower operators and their AIRCRAFT IT MRO • Q1/2025 • 38

OEMs to make informed, proactive decisions— resulting in safer, more efficient, and costeffective operations.”

Key Features of Veryon Reliability:

• Predictive Parts Model — Forecasts parts failures, parts life, rogue parts, and inventory management opportunities to prevent recurring defects. • Automated FAA CASS Reporting — Streamlines compliance by reducing time spent on regulatory documentation. • Data Cleansing and Integration– Ensures accurate, high-quality data for both OEMs and Operators to improve their own analytics and insights. • Virtual Reliability Service — Provides expert professional services that extend the Reliability capabilities of an operator by cleansing data, running analytics, and providing tailored advisory and insights back to each operator, allowing operators to focus on their core business backed by Veryon’s expertise. Veryon Reliability is an AI-enabled parts predictability, fleet reliability, and reporting products and services solution that helps aircraft operators and OEMs forecast parts and component failures, improve fleet availability, and support proactive maintenance to reduce unscheduled downtime.

Industry Recognition for Innovation in AI

Veryon Reliability has recently been named a winner in the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group. This prestigious recognition underscores Veryon’s leadership in artificial intelligence (AI) and its commitment to delivering cutting-edge solutions that enhance fleet performance and operational efficiency. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

Trax to enable SIA Engineering Company’s new MRO facility in Malaysia

In early April 2025, Trax, a leading global provider of paperless aviation maintenance and engineering software products, announced it will enable the fully digital maintenance, repair, and overhaul (MRO) platform of SIA Engineering Company’s (SIAEC’s) state-of-the-art heavy maintenance facility in Malaysia. This collaboration signifies a prominent milestone in the paperless movement for the aviation industry, as the new facility will leverage cutting-edge technology to streamline and enhance maintenance operations. With the application of Trax’s eMRO and eMobility products, operational processes at SIAEC’s facility in Malaysia, Base Maintenance Malaysia (BMM), will be entirely digital, including MRO planning, task

execution, release management, and costing. The facility will benefit from: • Paperless task execution: Trax’s TaskControl application will support the facility by eliminating paper-based workflows and allowing seamless electronic task card execution, increased speed and accuracy, and dependable compliance in maintenance operations. • Expedited check packages: The use of Trax products will significantly reduce turnaround time for maintenance events via a fully digital check package process. • Optimized resource planning: Trax’s Production Control application will be deployed to optimize manpower allocation and slot planning processes, AIRCRAFT IT MRO • Q1/2025 • 39

enabling the MRO facility to operate at peak efficiency. • Comprehensive inventory and tool management: Trax’s eMRO platform will manage all aspects of inventory, warehouse, and tooling, providing maintenance teams with access to real-time information on part availability and tool utilization. • Contract and cost management: eMRO will facilitate contract management and introduce digital invoicing, which will simplify administrative tasks and provide users with transparent and efficient financial interactions. “Developing a new facility that is entirely paperless from the onset marks a significant milestone for Trax, SIAEC, and the industry as a whole,” said Andrew Schmidt, Trax’s Executive Vice President. “Trax’s suite of cloud-based products will advance seamless and efficient planning, control, and execution processes at BMM,” said Jeremy Yew, SVP of Base Maintenance. “When BMM commences operations, this modern, digital MRO facility will support our commitment to quality, safety, and operational reliability for our global customers.” SIA Engineering Company (SIAEC) is a major provider of aircraft maintenance, repair and overhaul (MRO) services in Asia-Pacific. SIAEC has a client base of more than 80 international carriers and aerospace equipment manufacturers. It provides line maintenance services at more than 30 airports in nine countries, as well as airframe, engine and component services on some of the most advanced and widely used commercial aircraft in the world. The 25 subsidiaries and joint ventures with original equipment manufacturers and strategic partners in Singapore, Cambodia, Hong Kong, Indonesia, Japan, Malaysia, Philippines, United States of America and Vietnam, increase the depth and breadth of the Company’s service offerings. SIAEC has approvals from 28 national aviation regulatory authorities to provide MRO services for aircraft registered in the United States of America, Europe, China and other countries. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

OASES welcomes SalamAir, deploying the latest innovations from the start

OASES, a leading provider of aviation maintenance software, was pleased to announce, in late February 2025, the commencement of their service to Oman-based, SalamAir which has a growing fleet, currently of 14 Airbus aircraft. This will be a broad implementation of the OASES platform. SalamAir will be deploying several core OASES modules — which have been proven in the industry for decades, and are now enhanced with a redesigned user interface, enhanced security, and streamlined user access. These modules include Airworthiness, Planning, Material Management, Line Maintenance and Warranty Management.

SalamAir will also be adopting many of the latest innovations pioneered in Release 11, OASES Academy, Maintenance Control and OASES Gateway: • OASES Academy will enable SalamAir’s employees to familiarize themselves with OASES, through self-paced courses, AI functionality and a community of aviation professionals with whom to share knowledge and expertise. • The Maintenance Control module will empower SalamAir’s users to manage work orders, assess materials, and plan resources effectively, ensuring a seamless integration with flight schedules — enhancing operational efficiency. AIRCRAFT IT MRO • Q1/2025 • 40

• OASES Gateway will allow SalamAir to continue to integrate more of their aviation software ecosystem with OASES, enabling simple and secure communication of data and features. Saleh Abdullah Al Abri, Head of Contracts & Supply Chain from SalamAir, outlined the journey that led them to OASES, “We reviewed several software options and conducted a thorough investigation to find the system most suited to our needs. We decided to work with OASES due to their robust functionality, their experienced Implementation Team and the value we expect to get for the cost for the system” Paul Lynch, OASES’ Group Managing Director, expressed his enthusiasm for this new partnership, saying, “We are delighted to welcome SalamAir and further our position in the Middle East. We’re confident that the new features in Release 11, alongside the existing functionality of the OASES suite, will significantly benefit SalamAir’s operations and we are looking forward to working closely with them to make this implementation a success.” For 50 years, OASES has been at the forefront of providing innovative software solutions that streamline operations, improve efficiency, and enhance the customer experience in the aviation industry. The adoption of Release 11 by SalamAir is a testament to the software’s capability to meet the complex demands of modern aviation maintenance. SalamAir is Oman’s Low-Cost Airline and commenced operations in 2017, focusing on developing affordable air travel to Oman. Operating a fleet of 13 Airbus A320 and A321 family aircraft, SalamAir serves six Domestic destinations in Oman and 39 cities in 18 countries. SalamAir was voted Oman’s Most Trusted Brand in 2022 and 2023. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

Veryon appoints Bethany Little as CEO to drive next phase of innovation and growth in aviation maintenance technology In early February 2025, Veryon, a leading provider of information services and software solutions for the aviation industry, announced the appointment of Bethany Little as Chief Executive Officer. Little’s arrival signals a bold step forward for Veryon as it continues to lead the charge in aviation maintenance technology. Little succeeds Norman Happ, who has been appointed to Veryon’s Board of Directors. “I’m excited to welcome Bethany to the team as she is the right person to lead Veryon’s next stage of growth,” said Happ. In his new role on the Veryon Board of Directors, Happ will continue supporting the company’s mission and strategic vision while also serving on the General Aviation Manufacturers Association (GAMA) Board. Little brings over 20 years of leadership experience in Software as a Service (SaaS) technology business. Most recently, she served as the CEO of PatientNow, a leading provider of medical EMR and practice management solutions, where she optimized growth during a time of incredible market expansion of health and wellness providers in the elective medical market. Recognized for her expertise in customer success, product innovation, and team development, Little is well-positioned to lead Veryon into its next phase of evolution as the company continues to revolutionize the aviation industry with cutting-edge

maintenance solutions. “I am honored to join Veryon at such a transformative time in the aviation industry,” said Bethany Little. “Veryon’s dedication to optimizing aircraft uptime for maintenance teams, coupled with its customer-centric approach, has firmly established it as a leader in aviation maintenance technology. I also have a personal connection to aviation through the Air Force and being part of a military family, so it’s exciting to come back full circle later in my career. I look forward to collaborating with this talented team to drive forward-thinking solutions that enhance safety, efficiency, and compliance across the industry.” Little’s appointment comes during a period of significant growth for Veryon. Over the years, the company has strategically expanded its capabilities through key acquisitions, including RCMBT in 2024, Rusada in 2023, and earlier acquisitions of CaseBank and Flightdocs. Since its founding in 1973, Veryon has continually evolved to offer aviation operators technology to better access publications, fix maintenance issues faster, and operate more efficiently without compromising compliance. The Veryon brand is trusted by over 7,600 customers in 175 countries, including 25% of the world’s largest operators. Read the full story on Aircraft IT Website AIRCRAFT IT MRO • Q1/2025 • 41

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NEWS & TECHNOLOGY

Trax and Rolls-Royce launch interface to improve engine on-wing operations Trax, a leading global provider of paperless aviation maintenance and engineering software products, and Rolls-Royce, a global leader in aerospace and defense technology, announced, in early April 2025, the launch of a seamless interface between Trax’s eMRO application and Rolls-Royce’s Blue Data Thread platform. This collaboration marks a significant advancement in the integration of maintenance, repair, and overhaul (MRO) operations with real-time data analytics, enhancing efficiency and reliability for airlines worldwide.

Revolutionizing aircraft and engine maintenance

The new interface connects Trax’s eMRO, a comprehensive, device-agnostic application designed to manage every aspect of aircraft maintenance and fleet management, with Rolls-Royce’s Blue Data Thread, an open industry solution that enables a truly

connected ecosystem for airlines, MROs, and OEMs. This integration allows for the real-time exchange of critical data, optimizing maintenance schedules, improving asset utilization, and reducing operational disruptions.

Enhancing data connectivity

By leveraging the Blue Data Thread, the interface provides a continuous flow of engine focused data between maintenance systems. This connectivity ensures that maintenance teams have access to up-to-date information on engine configuration and maintenance needs, enabling predictive maintenance and minimizing downtime. The integration also supports the digital twin capabilities of Rolls-Royce’s IntelligentEngine platform, allowing for more accurate simulations and maintenance forecasting to sustain longer engine on-wing performance and reduce shop visit frequency.

AIRCRAFT IT MRO • Q1/2025 • 42

A collaborative effort

“We are thrilled to team with Rolls-Royce to bring this innovative solution to the aviation industry,” said Miguel Sosa, Trax’s Vice President of Product Innovation and Head of Trax’s Innovation Hub. “The integration of eMRO with the Blue Data Thread represents a significant step forward in our mission to provide cutting-edge technology that enhances the efficiency and reliability of aircraft maintenance operations. This integration will be available to all operators of the Trent 1000, Trent 7000, and Trent XWB family of engines as an ‘out of the box’ solution in 2025 at no additional cost.” “This collaboration with Trax exemplifies our commitment to leveraging digital technology to improve business outcomes for customers,” said Richard Swallow, Rolls-Royce’s Head of Data Services for Civil Aerospace. “The Blue Data Thread is a key component of our vision for digitally enabled services, and our new interface with Trax will help airlines maximize their operational efficiency.”

About Rolls-Royce Holdings plc

• Rolls-Royce is a force for progress; powering, protecting and connecting people everywhere. The company’s products and service packages help customers meet the growing need for power across multiple industries; enable governments to equip their armed forces with the power required to protect their citizens; and connect people, societies, cultures and economies together. • Rolls-Royce has a local presence in 48 countries and customers in over a hundred more, including airlines and aircraft leasing companies, armed forces and navies, and marine and industrial customers. • Through its multi-year transformation program, RollsRoyce is building a high-performing, competitive, resilient and growing Rolls-Royce. It is building the financial capacity and agility to allow the business to successfully develop and deliver the products that will support customers through the energy transition. Read the full story on Aircraft IT Website

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NEWS & TECHNOLOGY

Norwegian based Norse Atlantic Airways achieves Operational Approval for ULTRAMAIN® ELB™

In late March 2025, Norse Atlantic Airlines (Norse Atlantic), a Norwegian airline founded in 2021 and specializing in low-cost, long-haul, and direct flights across Europe, the U.S. and Asia, received Ops Approval from the CAA Norway to operate ULTRAMAIN ELB, and is in live production use of ULTRAMAIN ELB across their Norwegian fleet. Norse Atlantic selected Ultramain Systems electronic logbook, ULTRAMAIN ELB on iPads, to fully replace the aircraft paper technical log, cabin log, journey log, and fueling logs on their fleet of 15 Boeing 787 Dreamliners. This transition from paper to digital line maintenance operations marks a significant step forward for Norse. Real-time Flight and Cabin Crew reports, selected from ULTRAMAIN ELB’s on-device B787 tailored fault repository, will enable enhanced planning and defect clearance. This will lead to lower deferral rates, increased operational service levels and lower maintenance costs across

their Dreamliner fleet. “ULTRAMAIN ELB is a dream to work with; you have so much control using the fleet dashboard regarding status and history”, said the MOC team at Norse Atlantic Airways. “Nothing energizes us more than seeing a new customer transition to ULTRAMAIN ELB, said Tim Spears, Vice President of the Onboard Systems division at Ultramain Systems. Norse Atlantic has an all B787 fleet which has enabled us to configure the ELB specifically to that fleet type with a workflow to suit both scheduled and charter operations. The collaboration between the project teams has been excellent leading to an expedient implementation. We look forward to supporting Norse through their journey and seeing the positive impact ELB has on their business moving forward.” Norse Atlantic Airways, founded by CEO and major shareholder Bjørn Tore Larsen in March 2021, is AIRCRAFT IT MRO • Q1/2025 • 44

an airline specializing in low-cost, long-haul, direct flights to a range of exciting destinations on the intercontinental market, offering passengers more opportunities and flexibility to explore the world. Headquartered in Arendal, Norway, Norse Atlantic ASA, a publicly traded company listed on the Euronext Expand Exchange in Oslo, Norway, is the parent company of Norse Atlantic Airways AS and Norse Atlantic UK LTD. Norse Atlantic Airways AS holds two Air Operator’s Certificates (AOCs), one in Norway and one in the UK. The fleet includes 15 modern, fuel-efficient, and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles, Miami, Orlando, Jamaica, Barbados, Bangkok, Oslo, London, Berlin, Rome and Paris. The company’s first flight took off from Oslo to New York on 14th June 2022. Read the full story on Aircraft IT Website

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CASE STUDY: BRITISH AIRWAYS

Ten years of ELB operations at British Airways

Scott Falkiner, Electronic Logbook Manager — Engineering, British Airways shares the implementation of a new ELB and the migration process that avoided any aircraft delays Image credit, British Airways

AIRCRAFT IT MRO • Q1/2025 • 46

CASE STUDY: BRITISH AIRWAYS

2023 May_Aircraft IT eJournal_m1.pdf

4/27/23

5:38 PM

’m going to start this case study looking at British Airways’ (BA’s) journey to the iPad electronic Logbook (ELB) and our history with the integrated logbook. Then we’ll consider the benefits of an ELB and BA’s retrofit experience, how we replaced the paper logbook in a busy airline without disrupting or delaying any service.

THE ELB AT BRITISH AIRWAYS

You cannot underestimate the scope of the aircraft tech log. It’s a tool that’s carried onboard every aircraft, it’s used by almost all the different areas of an airline in one way or another and that tool is almost consistently being used when an aircraft is on the ground.

BRITISH AIRWAYS – ELOG/ETECHLOG USAGE

Fu l l eLog f l eet

• Migrated 218 tails to eLog (from paper)

• Supported by Board of Directors

• Migrated 33 787s from one eLog to another

• Universally liked

• One project as part of £7 billion Transformation investment

• 130 Longhaul tails • 144 Shorthaul tails

Figure 1 — BA Ultramain ELB 2.0 Dashboard

BA is now a full ELB airline, with 130 long-haul tails and 144 short-haul tails; and our logbook is tailored specifically to each fleet. Our very first Electronic Logbook/eTechLog/ETL aircraft was the Boeing 787 which arrived in 2013 with an integrated logbook. BA operated ULTRAMAIN ELB AIRCRAFT IT MRO • Q1/2025 • 47

www.ultramain.com

CASE STUDY: BRITISH AIRWAYS

One project as part of £7 billion Transformation investment

British Airways is embarking on a significant transformation project marked by a £7 billion investment aimed at modernizing how we work. As part of that investment, a key milestone in this initiative was the rollout of our electronic technical logbook. Support from our Board of Directors ensured a swift rollout and showcases BA’s commitment to not only improve our processes but to position us as a leader in the aviation industry. The ELB is universally liked by everyone, not just Engineering. It reaches so many different parts of the airline: Engineering, Flight Ops, Cabin crew, CAMO, ground services, safety; everyone touches the logbook at some point.

BA’S FIRST eLOGBOOK WITH THE BOEING 787

As already mentioned, in June 2013, we first took delivery of our first Boeing 787 with an integrated eLogBook (ELB) as you can see in figure 2, as part of the Class III Electronic Flight Bag.

E A R LY D AY S : 2 0 1 3 7 8 7 Boei ng i nt egr at ed Cl as s III EFB ELB • User-friendly solution • Offline authentication • Automated data transfer A350 with airborne connected ELB

• Integrate with MRO System (SAP)

Image credit, British Airways

• Use BA workflows

installed in Class III Electronic Flight Bag on the B787’s for eleven years before fully transitioning to ELB v2 Mobile in early 2024. In total, we migrated 218 tails from a paper-based logbook to the iPad ELB. The last of our fleet to migrate to ELB was our A320 fleet.

“The ELB is universally liked by everyone, not just Engineering. It reaches so many different parts of the airline: Engineering, Flight Ops, Cabin crew, CAMO, ground services, safety; everyone touches the logbook at some point.”

• Robust Station Copy solution • Compatible with inflight connectivity (ACARS)

Figure 2 — Boeing 787 Class 3 — Electronic Logbook

This was a very user-friendly solution which was built-in for the pilots, with access for engineers. It had offline authentication available by using the built-in printer and it had automated data transfer using the aircraft’s ACARS connection. We could see defects being raised in flight and we were able to integrate it with our MRO system, SAP, from the very beginning. The MRO/M&E integration is the most critical integration.

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CASE STUDY: BRITISH AIRWAYS

Image credit, British Airways

The ELB itself had the unique British Airways tech log workflows so that we didn’t have to reinvent our processes for a single fleet. It also had a robust station copy solution; if connectivity is lost, there is a requirement to leave a station copy and so on the 787 you just printed it out. It’s simple, and compatible with the in-flight connectivity using ACARS. That said, it did have its limitations and, eleven years later, was showing its age. This logbook ran on the EFB hardware and when you had a hardware failure it could easily affect the logbook operation. The most common failure was losing connectivity, the ELB wouldn’t be able to see the ground server so that you’d be printing and signing every entry just to leave that station copy. At that point, there’s also no signature validation, losing the benefits of a digital signature. Eventually, the 787 architecture changed so that one of these hardware failures meant that not only did you lose comms, you also lost the ability to print on board. At that point, you’ve lost the electronic logbook. If that happens, it’s an extremely labor-intensive process to transition from the ELB to paper. You have to manually write or print everything in the interim, resolve the defect, and then re-enter all the data from the paper logbook before the ELB can be reinstated. If you wanted to change software, such as to update the MEL (Minimum Equipment List) or change some defect classification you had to do an aircraft software load. That’s a full software modification for Engineering — having managed this system for five years I can tell you it was extremely resource heavy just to keep running, and that was on only 33 tails at that time.

“…we wanted something that other fleets could use, a standalone, agnostic solution. An improvement on what we already had and that would support BA long into the future” AN ELECTRONIC LOGBOOK FOR EVERY FLEET

Thinking into the future, we wanted something that other fleets could use, a standalone, agnostic solution. An improvement on what we already had and that would support BA long into the future. At the time, the first new aircraft type, due for delivery in 2019, was the Airbus A350 so that was the target we picked. It gave us three years from 2016 to go through with this program. We went through an RFP (Request for Proposal) process, selecting the ULTRAMAIN version 2 product (the iPad solution) which could be configured to replicate our existing paper log workflow, following the mantra that you don’t have to reinvent the wheel. Use your existing processes; you just want an electronic, digital logbook. The decision was taken to trial the Ultramain solution; at the time, it wasn’t a finished product but it was close. It was tested on four of our Airbus A380s in 2018, the first time ULTRAMAIN v2 flew anywhere, providing the necessary feedback to

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CASE STUDY: BRITISH AIRWAYS

Image credit, British Airways

polish the product. One of the other important steps we’ve had in engineering is that I maintain extremely close collaboration with the UK CAA (Civil Aviation Authority), telling them all of our design changes, why we’ve made the change, what regulations are impacted and why we’ve made that decision. That was two and a half years of constantly talking to the CAA to make sure that, when it came to the A350 approval stage, everything was lined up. In June 2019, we introduced the iPad ELB, as we in BA now know it, and the feedback that we got from our A380 trial ensured a product that could be operated instantly onboard the new A350 fleet. Our very first A350 from Airbus was delivered out of Toulouse using the ULTRAMAIN ELB. As required by the CAA, we did still have a parallel paper logbook on board and, even though we’d gone through everything with the CAA, it still took six months for them to approve all our processes and procedures — particularly the backup procedures. Don’t underestimate how much effort you’ll need to put in with your local authorities. CAA approval came in early 2020 just after four aircraft deliveries and just before COVID happened…

VALUE OF THE ELB

There are five principles to any technology that we use in British Airways and generally they apply for any ELB product, not just ULTRAMAIN ELB.

1. Is it going to remove handwriting issues? 2. Can it prevent human entry issues? 3. Can you automate data entry? 4. Will it remove ‘lost’ paper log sheets? 5. Can it control your defects? Within British Airways, we integrate our ELB with many of our systems. As mentioned previously, the most critical integration you can have with any electronic log is integration with your MRO system. In British Airways case, it’s SAP. As some readers might know, it’s not very easy to work with and the integration was a substantial amount of work. Do not underestimate the integration with your MRO system. If you get it right, your ELB will work; if you get it wrong, your ELB won’t work. We also decided to add our Flight Operations systems to ULTRAMAIN ELB because, if we can pre-populate our ELB with (for example) the known flight details, we reduce the workload for our Flight Crew; we’re just trying to speed the process up and simplify it. In a similar manner, we capture OOOI times automatically from the aircraft with the ULTRAMAIN ELB automatically updating before Flight Crew have even opened the app. You also need some form of user management; for BA that came in the form of Active Directory integration. That allows us to properly control access to the ELB. It allows us to give flight crew the rights to view our ELB but make sure only

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CASE STUDY: BRITISH AIRWAYS

engineers are able to issue a CRS (Certificate of Release to Service). The final integration is with the archiving system. Traditionally, all engineering records are kept in a single master archive; so, if we can also feed the ELB golden copy into the same archiving system, there’s no change to normal processes.

AN ELB GIVES CONTROL AND DATA QUALITY

With ULTRAMAIN ELB v2 specifically, the solution is driven by a list of faults. We don’t do free text entry anymore; everything is driven by the list of faults we’ve got pre-populated in the ELB as shown in figure 3.

D E F I N E D FA U LT S

the old 787 ELB, this method no longer requires an aircraft modification and it leaves the airline in control of its own ELB. If you’ve got something urgent, maybe a NOTAM that you want linked to a tech log entry, you can put it in yourself and you can turn it around in two hours; it’s very easy. An example of this is BA specifically using this functionality during the period when NOTAMs were being issued in the USA for possible 5G interference. A special ELB workflow was put in place to identify when a defect may clash with the NOTAMs. The benefit of having this level of control over the defect listing is that once you’ve removed free text entries, you’ve suddenly got structured data. You’ve got fault codes linked to everything; you’ve got ATA chapters linked to everything; everything is driven from a defined dataset. This means that, as we move into the age of AI and data analysis, you’ve got the perfect data to start the process with. That’s where an ELB can really help your operation. Figure 4 is an example, of what we know in BA as the mismatch report. It’s when we have highlighted a discrepancy between the aircraft Tech Log, and our M&E system. B E T T E R C O N T R O L O V E R D ATA • BAW – SAP “Mismatch” report – Where Tech Log records are not in an expected state 80 70 60 50 40 30

No mor e h u man i nter pr etati on

• ULTRAMAIN v2 solution is driven by a list of faults

• Structured data

• Discourages free text entries

• Maximum effect in Data Analysis solutions

• Reporting Tree is human-readable (Excel)

• Prepopulated fault codes

10 0 B777

A320

B787 Dec-23 Jun-24

A350

A380

BA EuroFlyer A320 fleet remained on paper log Jun 2024

Figure 3 — ULTRAMAIN ELB 2.0 iPad application, and Excel resource

Figure 4 — BA Mismatch status — M&E Data does not match Logbook

The benefits of ULTRAMAIN ELB include that, for the airline manager, the application can be amended very simply and quickly. A spreadsheet is used by the airline logbook manager that contains all the possible defects that can be raised. It’s simple to edit, and simple to load when changes are completed. Coming from

In the figure the red bars are December 2023 and the blue bars are June 2024 — approximately six months later. By looking at the red bars, you can see that in December we had three fleets already on ULTRAMAIN ELB, with the 777 and A320 still on a paper logbook.

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CASE STUDY: BRITISH AIRWAYS

Six months later, when our 777 ELB rollout was complete, the blue bar shows the seismic reduction in our 777 mismatches. This is one of the metrics we’ve used to judge the success of the ELB. That’s almost 80 mismatches on a single fleet that no longer needs a resource to go and investigate why it is a mismatch. Now it’s an automated data flow; it just works. There will still be mismatches; that’s the nature of working in the M&E system, but look at the order of magnitude they’ve reduced by. It’s a similar story with the A320: in June, we still had the BA EuroFlyer A320 fleet running on paper log, accounting for the size of the blue bar. The reduction from the Mainline BA fleet though still highlights the order of magnitude of difference between ELB and the old paper logbook. From an operations perspective, this has had a massive impact but one that you can’t put in a business case; so, this is a non-quantifiable benefit, which you only see after deploying. As you can see in figure 5, the ELB is connected worldwide. This shows a defect, raised on an aircraft inflight, with a photo attachment.

AIRCR AFT R EAD IN ESS

A Connect ed eLog t h at wor k s gl obal l y • Can use worldwide 4G/5G and WiFi • Where equipped, can use Pax WiFi inflight • Web Server interface to view live data • Live Data feed shows updates as they happen • Engineers can see defects immediately • Flight Crew can review aircraft status prior to briefing • BA has had multiple occasions

now where live eLog data has been proven to avoid a flight cancellation Figure 5 — BA Ground Server Dashboard, showing aircraft defects whilst aircraft is in flight

We’ve got 4G, we’ve got 5G and we’ve got Wi-Fi where available; the ground system is updated in virtually real time. Because we’ve got passenger Wi-Fi on our aircraft and we’ve whitelisted the ground server, our iPads will connect in flight: we can see defects as they are raised, we can see the aircraft’s progress and we’ve got a web interface so users don’t just need the aircraft iPad. Anyone working in the office can view the ELB;

“Because we’ve got passenger Wi-Fi on our aircraft and we’ve whitelisted the ground server, our iPads will connect in flight: we can see defects as they are raised, we can see the aircraft’s progress and we’ve got a web interface so users don’t just need the aircraft iPad.” they just log on and the data is there as soon as you’re in the ground system. We have a list of all recent defects showing on our dashboard — as soon as a defect is raised it can be seen by Maintrol — it’s a very useful tool. Maintrol see the defects coming without having to rely on the pilots to call defects in. Similarly, for engineers, if an aircraft’s en-route — going to a line station or coming back to main base, the engineers can see when there’s a defect raised, and if there’s a photo attachment so they know exactly what part is needed. They can get the part ready at the aircraft stairs before the passengers have even come off. We’ve recently allowed our Flight Crew to have access to the ELB before their flight. This has saved them time before briefing; they know the status of the aircraft, reducing the time to review the aircraft, because they can do it in advance. Another big one; you might never be able to quantify the delay that was never taken, but once you’re getting feedback from pilots that have actively avoided delays because of the ELB visibility, you know you’re onto something. One of those was an A380 and you can imagine what an A380 cancellation would cost. So having that feedback come in has proven the business case retrospectively. It’s not all about ROI, it’s about your operational benefits too.

NEXT STEPS

From a British Airways perspective, we started small. You’ve got to start small; you cannot do this in a big bang, the logbook is such a massive beast. Our next step is to put damage charts in. We still record damage on a massive piece of paper and a Microsoft Access database but now the whole fleet has a uniform ELB we can expand on and add features. Currently, the ELB talks to SAP, but SAP doesn’t talk back. If you’re an AMOS customer, ULTRAMAIN ELB offers a two-way feed to and from AMOS. We also want to introduce part validity checks; if an engineer is changing a part, the ETL/ ELB should be able to talk to SAP, check whether it’s a valid part for this specific tail, this MSN (Manufacturer’s Serial Number), and feed it back to ELB in real time. These small enhancements are why we want to go with two-way communication next.

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CASE STUDY: BRITISH AIRWAYS

“… you might never be able to quantify the delay that was never taken, but once you’re getting feedback from pilots that have actively avoided delays because of the ELB visibility, you know you’re onto something” We want to start feeding more of our data into the various aircraft health systems in use. There’s a lot of systems for that, like AVIATAR, and we want to feed these systems directly from the ELB source. You can never have too much data, just as long as it’s being used correctly and the systems out there will make use of it. It’s not necessarily a logbook product, but it’s a benefit you can take from having an ELB. You feed more systems with the better-quality data from which all can benefit. Again, the data warehouse styles of analysis. We’ve got all these clever AI algorithms but, as we go forwards, we can really build upon the data we’ve got and, because it’s structured and consistent, you’ve got the same defect being reported the same way, time after time, you can start trending from that correctly.

Because we were doing this after COVID, the supply chain was decimated and a lot of our aircraft were carrying higher than usual numbers of deferred defects. We didn’t want to have to do the migration manually because of these higher numbers would need significant resource. We needed to try and do this automatically somehow. Again, if you’re an AMOS customer, you just turn it on in ULTRAMAIN ELB but that’s not the case with SAP. We specifically got Ultramain Systems to create an Excel import tool; we could extract all of our TechLog data from SAP and feed it straight into ULTRAMAIN ELB. The benefit was that we could prepare the aircraft without it being on the ground, we could do all our preparation work in the M&E system and didn’t need to touch the aircraft. Once we made sure the aircraft were clean and tidy, it meant there were fewer paper log mismatches to sort out on migration day. We would target an aircraft the day before, ensure the data was as clean as possible and then begin the migration during a normal aircraft turnaround. The data import to be sent to ULTRAMAIN ELB was reviewed, new open Tech Log entries accounted for and then everything was imported to ULTRAMAIN ELB. A simple process which minimised aircraft touch time, keeping BA Operations happy.

Summary of the migration

Over 15 months 218 aircraft were migrated with no operational downtime; it was all done on normal inputs as you can see in figure 7.

THE ROLLOUT PROCESS

We’ve recently completed the rollout on 218 aircraft that were previously paper based. Figure 6 sets out the process that we followed.

MIGRATION OVERVIEW

SUMMARY BA has migrated 218 aircraft from paper log to eLog over 15 months • • • • • •

Figure 7 — BA summary of ELB rollout

Process overview • Post Covid, increased number of ADDs across fleets • Manual input too slow during migration • Excel import tool created • Fewer paper log entries to input

Zero operational downtime No delays or cancellations 196 migration days (41 for A380, 58 for 787, 72 days for A320, 25 for 777) 2380 Aircraft Deferred Defects and 312 One-off inspections raised Dedicated teams performing migrations Longhaul vs Shorthaul approach

• • • •

Certify the import into eLog after verification Preparation prior to migration Efficient time use Reduced aircraft touch time

Figure 6 — Process for BA migration and final BA long-haul paper tech log entry

In order to perform such a successful migration, without any impact to the operation, we used dedicated teams whose job was to tidy each aircraft up, get it ready for the migration and put the ELB on with two different approaches for the long-haul and short-haul operations. At Heathrow, we’ve got the night jet ban so our aircraft cannot fly or depart overnight. This means half of our A320s are on the ground at Heathrow pretty much every night, the perfect time to do this task. Our short-haul team would

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CASE STUDY: BRITISH AIRWAYS

“In order to perform such a successful migration, without any impact to the operation, we used dedicated teams whose job was to tidy each aircraft up, get it ready for the migration and put the ELB on with two different approaches for the long-haul and short-haul operations.” engage the aircraft after the last flight of the evening and there’d be no maintenance carried out, only the migration team was allowed on the aircraft. Because of the nature of the short haul operation with frequent taking off and landing, that preparation couldn’t be done in advance. Fortunately, short-haul aircraft carry less defects. They’d resolve the paper log issues and make sure they were good to go with the ELB. The migration team verified it, migrated everything, put the ELB on board, took the paper logs off and returned to the office. Maintenance picked up the aircraft about 11pm to 12pm as normal but it was an ELB aircraft at that point. The migration team was back in the office, closing down the paper log and doing their double checks. For a short-haul operation, it was focused on the night, and you had to be flexible. It just needed a weather issue anywhere in Europe, to cause a delay. Long-haul aircraft often fly through the night, so the migration process had to be different. BA has three primary fleets that we had to work around, plus there are aircraft at Heathrow and Gatwick which led to two separate migration teams. There was minimal downtime on these aircraft: some Boeing 777s turn around in less than two hours. How could we do an ELB migration in, say, 90 minutes? This was where preparation came in, preparing for the specific aircraft the day before, ensuring that the paper log was spotlessly clean, and the next day, when the aircraft arrived, it was cut over to the ELB. The aircraft landed, passengers disembarked and the migration team isolated the logbooks. This ensured maintenance could continue but kept the aircraft logbook in a known state. The team would check for new entries, perform the data import and verify. As soon as ELB was ready we passed it over to the maintenance teams, and they’d start writing their entries directly into ELB. Once the aircraft departed, the migration team could tidy up and close down the old paper log, showing how a long-haul tail can be migrated from paper log to ELB with less than 90 minutes of touch time.

Image credit, British Airways

SCOTT FALKINER

Scott joined British Airways in 2013 as an Engineering Graduate with the Technical team of BA Engineering and is a Part-M Senior Engineer for modern e-Enabled aircraft. Since 2016, he has served as the eLog Manager. He has supported the previous integrated eLog on the 787 fleet (Class III EFB based), as well as introducing the current iPad-based solution across the whole BA fleet ensuring that the system serves all users, not just Engineering.

BRITISH AIRWAYS

As a full-service global airline as well as being the UK’s largest international scheduled airline, British Airways has been serving UK and international travellers for more than one hundred years. The airline operates one of the largest fleets of any airline in the world with more than 280 aircraft serving more than 190 destinations.

ULTRAMAIN SYSTEMS

Ultramain Systems is a global provider of innovative aviation software solutions, specializing in MRO, electronic logbooks (ELB), and digital transformation for airlines and MRO providers worldwide. With a commitment to operational excellence, ULTRAMAIN solutions help aviation organizations enhance efficiency, reduce costs, and streamline workflows. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • Q1/2025 • 54

CLICK HERE FOR MORE INFORMATION

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — EMEA 17th & 18th June 2025 Hotel NH Noordwijk Conference Centre, Amsterdam, The Netherlands

CLICK HERE FOR MORE INFORMATION

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — AMERICAS 9th & 10th September 2025 Hyatt Regency Hotel, Miami FL, USA

SAVE THE DATES for the Aircraft IT / Aircraft Commerce 2025 Conference Program CLICK HERE FOR MORE INFORMATION

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — APAC 15th & 16th October 2025 Amari Watergate Hotel, Bangkok, Thailand

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18th ANNUAL FLIGHT OPERATIONS CONFERENCE

3rd & 4th December 2025 Radisson Hotel & Conference Centre, London Heathrow UK

WHAT CAN IT DO: QOCO

Trends and workforce challenges in aircraft maintenance Mikko Lietsalmi, Business Development Director at QOCO Systems Ltd. Considers Addressing Workforce Challenges in Aircraft Maintenance: A Technological Perspective

he aircraft maintenance industry is rapidly evolving due to technological advancements and shifting operational demands. Drawing from my experience in this field, I have observed key trends shaping the industry, as well as persistent challenges in workforce allocation and production planning. To remain efficient and competitive, organizations must leverage advanced digital solutions. This article explores major trends, discusses workforce management challenges, and highlights how QOCO’s Assignment solution addresses these issues effectively.

KEY TRENDS IN AIRCRAFT MAINTENANCE

Several major developments are reshaping aircraft maintenance: 1. Predictive Maintenance and Data-Driven Decision-Making Traditionally, aircraft maintenance has been reactive, addressing problems only after failures occur. However, advancements in artificial intelligence (AI) and data analytics have enabled predictive maintenance, allowing operators to anticipate issues before they arise. By using real-time data from aircraft sensors, airlines can optimize maintenance schedules, reduce unexpected downtime, and improve overall efficiency.

2. Augmented Reality (AR) and Virtual Reality (VR) for Training and Inspections A growing skills gap in aviation maintenance has made it essential to accelerate technician training. AR and VR technologies provide immersive, hands-on learning experiences that enhance skill acquisition and ensure standardized training across organizations. These technologies also help new technicians gain expertise faster while reducing dependency on seasoned professionals nearing retirement. 3. Extended Aircraft Service Life and Its Impact on Maintenance Many airlines are operating older aircraft longer due to economic and supply chain constraints. While this approach maximizes asset utilization, it also increases maintenance demands, requiring more frequent inspections, part replacements, and structural checks. Managing these increased workloads efficiently is crucial to avoiding costly delays and operational disruptions. 4. Digitalization and the Shift to Paperless Maintenance Traditionally, maintenance documentation relied on manual record-keeping, which led to inefficiencies and errors. The transition to digital records enhances data accuracy, reduces administrative burden, and improves real-time decision-making. Digital maintenance platforms streamline operations, ensuring that technicians and planners have immediate access to critical information. AIRCRAFT IT MRO • Q1/2025 • 56

CHALLENGES IN WORKFORCE ALLOCATION AND PRODUCTION PLANNING

Despite technological progress, workforce management remains a complex challenge. Key issues include: 1. Shortage of Skilled Maintenance Technicians The industry is experiencing a severe talent gap, with retirements outpacing new hires. It has been estimated that in the forthcoming years, there will be a global shortage of approximately 700,000 skilled aircraft technicians. This shortfall places significant pressure on existing staff, leading to inefficiencies, higher operational costs, and potential safety risks. Addressing this issue requires a proactive approach, including enhanced recruitment strategies, investment in training programs, and the adoption of advanced workforce optimization technologies. 2. Lack of Coordination Between Key Departments Effective maintenance planning requires seamless collaboration between flight operations, maintenance teams, and workforce management. However, many organizations struggle with disconnected processes, leading to scheduling conflicts, underutilized personnel, and prolonged aircraft downtime. 3. Inflexible Workforce Scheduling Systems Aircraft maintenance schedules must be adaptable to unpredictable changes such as flight delays,

WHAT CAN IT DO: QOCO

unplanned repairs, and last-minute staffing shortages. Many organizations still rely on static scheduling systems that lack real-time flexibility, making it difficult to adjust efficiently to operational disruptions.

SOLUTIONS FOR OPTIMISING WORKFORCE ALLOCATION

To overcome these challenges, the industry must adopt a combination of technological solutions and workforce strategies: 1. Integrated Digital Platforms for Maintenance Planning A centralized system that connects flight schedules, maintenance plans, and workforce availability improves visibility and coordination. Real-time access to data enables proactive decision-making and more efficient task allocation. 2. AI-Powered Workforce Optimization AI-driven scheduling tools enhance workforce allocation by matching technicians to tasks based on skill level, availability, and urgency. These systems help optimize labor distribution, ensuring maintenance operations run smoothly while reducing costs. 3. Investment in Technician Workforce Growth and Development Addressing workforce shortages requires not only investment in training but also a significant increase in the number of skilled technicians. However, hiring remains a considerable challenge due to the global shortage of qualified personnel. Organizations must adopt proactive recruitment strategies while ensuring that existing staff receive continuous professional development to enhance efficiency and retain talent.

QOCO’S ASSIGNMENT SOLUTION SOLVES WORKFORCE CHALLENGES At QOCO, we developed QOCO Assignment to address these workforce management issues through an advanced digital approach:

“AI-driven scheduling tools enhance workforce allocation by matching technicians to tasks based on skill level, availability, and urgency. These systems help optimize labor distribution, ensuring maintenance operations run smoothly while reducing costs.” 1. COMPREHENSIVE DIGITAL INTEGRATION Assignment connects flight operations, maintenance scheduling, and technician availability into a single platform, eliminating inefficiencies from separate, outdated systems. 2. REAL-TIME SCHEDULING ADJUSTMENTS Unlike traditional static planning tools, Assignment dynamically adjusts workforce schedules in response to operational changes, minimizing downtime and improving efficiency. 3. ADVANCED DATA ANALYTICS FOR BETTER DECISION-MAKING The platform provides insights into workforce utilization, identifies bottlenecks, and recommends efficiency improvements, helping organizations to optimize maintenance processes. 4. INDUSTRY-SPECIFIC DESIGN Assignment is tailored for airlines and maintenance, repair, and overhaul (MRO) providers, ensuring it meets the unique challenges of aircraft maintenance workforce management. QOCO’s Assignment solution plays a critical role in transforming workforce management by improving scheduling adaptability, enhancing coordination between departments, and enabling data-driven decision-making. By embracing these advancements, the aviation maintenance industry can become more efficient, resilient, and prepared for future challenges. From my perspective, adopting these innovations is essential to maintaining a competitive and well-functioning aircraft maintenance ecosystem. AIRCRAFT IT MRO • Q1/2025 • 57

CONCLUSION

As the aviation industry evolves, the need for digital workforce optimization is clear. Predictive maintenance, AI-driven scheduling, and immersive training technologies are revolutionizing traditional maintenance strategies. However, effective implementation depends on integrating these innovations into existing workflows.

MIKKO LIETSALMI

Mikko Lietsalmi is an experienced business leader with a strong background in digital transformation and business development. As Business Development Director at QOCO Systems Ltd, he helps drive digital innovation in the aviation industry. In past roles, he has successfully developed and launched SaaS solutions, managed international growth, and led strategic initiatives, and has extensive experience in corporate strategy, B2B sales, and change management. Mikko combines his technical expertise with hands-on leadership, ensuring the successful deployment of cutting-edge solutions in complex business environments.

QOCO

QOCO Systems helps the aviation industry to succeed by creating new ways to work, to communicate, and to utilize data. The business’s solutions enable customers to realize timesavings in labor-intensive tasks. They also bring visibility to customers’ operations to support decision-making. INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

CASE STUDY: LYNDEN AIR CARGO

Blending legacy aircraft with digital technology at Lynden Air Cargo Ethan Bradford, Vice President Technical Operations, Lynden Air Cargo, and Jim Buckalew, CEO, AeroATeam, discuss the process of going paperless for a unique airline with an equally unique fleet

AIRCRAFT IT MRO • Q1/2025 • 58

CASE STUDY: LYNDEN AIR CARGO

ETHAN BRADFORD: These days, as readers will know, our sector is dominated by technology and making that transformation to a digital business. At Lynden Air Cargo, operating a legacy aircraft fleet, it’s important that we embrace that. This case study is about our digital transformation with support and guidance from the AeroATeam. Let me start by introducing you to our airline.

LYNDEN AIR CARGO

Since 1997 our company has operated the world’s largest fleet of civilian C-130 Hercules aircraft, the L-382. Lynden Air Cargo operates in some of the world’s most remote and challenging environments, spanning from Antarctica to the jungles of Papua New Guinea, providing humanitarian aid in Africa, supporting disaster relief efforts, and serving mining and oil sites in the High Arctic. We operate a wide range of operations, from scheduled service, project based and ad-hoc, with a legacy airplane that doesn’t have digital data, we need to be self-sufficient to operate anywhere in the world, particularly in remote, austere locations where we have no connectivity. Having used a paper-based system for a long time, we now want to move ahead to support customers around the world, providing disaster relief, AOG engine moves, aerial delivery or whatever services they require. We want to be able to serve our customers better with better digital tools. Our key objective, having been a TRAX user since 2000, is to upgrade to eMRO and eMobility to truly go paperless. It’s not an easy task but we will utilize mobile devices and connectivity with back-end systems to achieve that.

People. Aviation. Technology. Strategic Technology Solutions, Powered by the AeroATeam 40+ experts Bringing 1000+ years of combined experience With 30+ airlines worldwide

MRO and Operations IT solution selection, upgrades, implementation and integration.

AEROATEAM

JIM BUCKALEW: AeroATeam has been working with Lynden and has been working with airlines and with integration partners for five years. But although we put the AeroATeam together five years ago, team members have been working together for decades. We are a team of more than 40 airline experienced professionals focusing not only on technical operations but also on Flight Operations and Technology. Essentially, we are the bench in this case, with Ethan and Lynden Air Cargo, and we all augment the support as needed in these types of projects. We have a full suite of technology available for software as a service (SaaS) and we do hosting, but most of all, we apply our experience as airline professionals in these types of projects.

Technology integration partners offering best-in-class solutions.

“CASM/CASK Crusher” - AI powered, ATeam Automaton apps that deliver quick operational cost $avings.

LYNDEN AIR CARGO

EB: That’s very true. It’s very important, I think, that with any piece of software, it should be backed by experience that directly relates to the operation of your business. That experience is what Jim and the AeroATeam team bring; professionals with established airline experience. They’ve experienced different types and sizes of airline operations which gives us the ability to take the existing tools that we’re working towards going with, to eMRO and eMobility and leverage

info@aeroateam.com (678)772-3328

AIRCRAFT IT MRO • Q1/2025 • 59

CASE STUDY: LYNDEN AIR CARGO

those to our benefit, not copying any other airline’s operation, because everybody’s different. Our operation is definitely unique, and their unique professionalism brings that experience to bear; that’s why we have this partnership, as they help us continue down this path.

BUILDING A BUSINESS CASE FOR CHANGE

Our vision is to become modern, with an integrated M&E system, and to be able to do this remotely with connectivity becauseyou can’t move information without connectivity. We want to enable a paperless, or near paperless system, and improve our Tech Ops integration with our internal business processes and who we do business with, to get efficiency with our different systems. We’re going through a transformation. We’ve been operating TRAX in a paper-based system for quite a while and in that time, we have taken on additional aircraft. However, because ours is a legacy aircraft, while many people have worked with the Hercules over time, a

“…having been a TRAX user since 2000, is to upgrade to eMRO and eMobility to truly go paperless. It’s not an easy task but we will utilize mobile devices and connectivity with back-end systems to achieve that.”

lot of them have retired, and we have new younger people coming in who want to embrace technology, want to go paperless. They already know how to pick up an iPad and use an app and we need to embrace that technology in our operations. In short, it’s time to be more efficient. In that and in the implementation of the TRAX system, we want to upgrade and to start establishing both the eMobility and eMRO in Microsoft Azure. We’ve been working with our corporate IT to do that, and Jim is helping us with that work to bring this Azure architecture to fully support the eMRO and eMobility applications into our environment. JB: This case is a good example of how AeroATeam can support a business like Lynden, a multi-modal logistics company, and not just for the Air Cargo division. In this case, they are a full Microsoft shop that really wanted to go to Azure. We not only had the AeroATeam, IT group, working with TRAX, but also with the Lynden IT to roll out eMRO in the Azure environment. It’s an example of the technology that we help bring people together on. EB: There were quite a lot of back-and-forth meetings with TRAX, because we’re a small operator. The business models were designed for larger airlines using eMRO and eMobility, but we were able to work through an arrangement that works for us as a smaller operator. We did look at software as a service but because of the nature of our operation, the uniqueness and the environment within which we work, we wanted to have it in house, to be able to support our own software and maintain it. So, the decision was made that, because our company is a Microsoft shop, we were going to establish the architecture for Azure and Terraform to load in eMRO and eMobility within our own environment. With that, the integrated teams within Lynden Air Cargo tech ops, worked together with Lynden’s corporate IT, but it was a little bit difficult to get all the different teams working together from each company, to be able to support it. It took a bit to work with them as a team plus we had to work with Jim and the AeroATeam with their expertise, and we had to work with experts at TRAX to help us design the architecture to support the two platforms. The other thing that we’ve done, as we worked through the business processes at Lynden Air Cargo to improve our use of TRAX, is we’ve been working with the A team, because they bring this airline experience where, because we’re a small infrastructure, it was difficult for us to take time out of the day. We’re a busy global operation: it’s 24/7 and, with messages arriving in the middle of night or an email you have to respond to, we don’t always get to stop. To address that time issue, we had to break this down to bite size pieces with an agile sprint approach where we would decide ahead of time with the AeroATeam that we would work on certain portions of process improvements and take out a day or half a day and make sure those people were available. We’d have Teams meetings, or they would sometimes come on site, face to face, and work with the individuals that were involved in that very specific task within the business process that we’re improving. That arrangement worked very well. We’re just not big

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CASE STUDY: LYNDEN AIR CARGO

enough to handle if we were going to be down for a week and had to cut out ten people to be party to a process improvement; it was very important for us to work and the AeroATeam worked very well with that process. JB: That highlights how we all have to stay flexible. Obviously, the airline operation is the first priority but breaking the process down to bite sized chunks enabled Lynden Air Cargo to make significant progress across the divisions. As we introduced best practices in engineering programs and planning, we had focused sprint sessions, remote and on site, for change management at pace as well as the technology. We have to adapt to the operator and our client, of course, but it both fulfilled their needs to continuously improve the technology in the organization and to make progress towards being in place for the next generation leap to a cloud-based solution with MRO and mobility. EB: That sprint approach worked very well for Lynden Air Cargo and, with that, we’re hoping to get to our next stage. But what are the reasons, why are we changing? We’re currently on version 12.5 of TRAX which is no longer supported. We can’t do patches; our Oracle database is an older version and we’d have to incur great expense to upgrade the Oracle database to the later version in order to go to the upgraded TRAX. As already mentioned, we’re currently in a paper-based process, and we want to get away from that. We want to automate the processes in between the systems that we have within the company, whether that’s interfacing with flight operations or accounting or some of the other cargo movements and so forth, and bring all these pieces together. We want to bring everything into one platform where we can open up the database and open up the platform to be able to interface. Going back to the sprint approach, we’re taking the same approach with the upgrade. We’re doing this in phases. Phase One is where we’re going to take the core functionality, upgrade to eMRO, and break that down into where our corporate IT is going to build the Azure architecture, the infrastructure and all the systems in place to support it. TRAX is going to come in and do the install and the data conversion. Along with that data conversion process, we’re going to enlist the help of the AeroATeam in order to work with a number of data conversion pieces to ensure that that we have valid data in the new environment. Once we get up and running, we’re going to go through these business process improvements in the different departments; and then, once we’re settled in and stable in the eMRO cloud-based version of TRAX, we’ll move on to eMobility and bring that on. That’s really going to give us the true paperless piece, because now we can go full circle with the paper. We can push requirements out, from maintenance planning to the heavy maintenance check or the line personnel. They’ll be able to sign off the tasks on their iPad and return that electronically, back through the system and to aircraft records, where they’ll do a final audit, and start that cycle over.

JB: The project plan in figure 1 highlights our approach in those phases.

Figure 1

At the beginning, phase 1, we’re still working with the rollout of Azure and the new technology, block and tackle, compliance and support, and standing up the solution in the cloud. And then, in phase two, not only will eMobility give paperless processes, but it gives a data platform for advanced technology. We’ve heard some great things about AI, and we’re putting Lynden in a good place to really take advantage of the advanced technology.

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CASE STUDY: LYNDEN AIR CARGO

EB: We’ve actually started the process of going paperless by creating electronic manuals, using Comply365 for our distribution of manuals. We’ve reduced the amount of paper that we have, that we carry on board the aircraft or distribute to mechanics and pilots. Like anything, it takes a lot to change people that like paper. They know how to find things with paper, but as soon as you take it away from them and show them the tool and show them how to search and find information, and if it helps them do their job better, you’re going to end up going paperless. JB: We’ve already mentioned TRAX 12.5, which has been stable for 10 years, but with a lot of manual work that we’re now automating. Initially, the systems in the business were not integrated with the corporate systems that Ethan mentioned. And while being based in Anchorage, and having the great team and legacy that Lynden has, the team is ready for the next level of technology. That’s been an incredible engagement over the years with Lynden; the platform is now ready, and certainly the people are ready. And as you know, with big projects, the technology sometimes comes easy, and the change management and the people are the harder part. We haven’t seen that at Lynden: it’s a great marriage of advanced technology coming together with the people.

EB: On that note, Lynden Air Cargo has been using TRAX for 25 years. Back then in 2000 there weren’t a lot of features or capabilities with technology or interfacing readily available along with the generation that we had, the older generation of people that have been maintaining our fleet. We now have the younger generation and they’re ready take the big step to digital and paperless. In the management of change, you can lead a horse to water, but you can’t always make them drink. So, you have to go through the process. It takes a while for management of change. JB: One of the elements of the project is a Hercules fleet going digital; an analog fleet that’s been serving Lynden for many years. We’re converting the maintenance program to digital task cards, and we’re absolutely going to leverage the technology and eMobility to roll that out to the front line as well. EB: These are the different areas where we’re going to get the return on our investment; maintenance, control and planning, and quality and technical efforts, really shifting our method. Paper has certain steps to go through in order to process it, and when you go fully paperless, that moves everything to the front of the line on the front end, and you end up being more efficient and able to do transactions in real time. But that process changes all these different departments and improvements. For instance, we have parts movements all over the world, and we use a paper-based system in order to tell us where a part is moved from one place to another. But when you have mechanics with an iPad at every place that they’re doing work on the airplane, you know that all that compliance of an inspection or a removal of a part, shipping a part, receiving a part, all those transactions are going to be captured and make us more efficient in our operation. We can communicate with our data center and determine whether there’s a requirement, an inspection, a change of part, a part is coming, what the tracking number is: all that is possible, as long as you have a device to store it offline and that you can connect to the database that contains that information. And one of the things that we’re doing on our fleet right now is we’re going through a major upgrade for avionics, and looking at installing Starlink as a broadband connectivity because it’s very important in a remote, austere location where you have no connectivity, to have that connectivity. So, you’ve got your device, you’ve got connectivity, and you got your software, your systems and your data that you connect to in real time. That you can support any operation anywhere on the

“…with big projects, the technology sometimes comes easy, and the change management and the people are the harder part. We haven’t seen that at Lynden: it’s a great marriage of advanced technology coming together with the people” AIRCRAFT IT MRO • Q1/2025 • 62

CASE STUDY: LYNDEN AIR CARGO

surface of the planet. JB: Figure 2 is an example of how we married the sprints and the efforts with each of the disciplines of the AeroATeam people to advance change management.

have a more efficient operation and be able to use people that have a skill set that may not be available today on the older legacy aircraft that we have. It’s important that we embrace artificial intelligence.

ETHAN BRADFORD

Ethan was a pilot, sold Apple II Computers in 1978 then went to college, acquired his A&P, then, at MarkAir, he held positions of Director of Technical Services and Quality Control, Lead and Line Mechanic. For the past 28 years, Ethan has been with Lynden Air Cargo, currently as Vice President of Technical Operations. His responsibilities include overseeing engineering, technical publications, quality control, aircraft records, reliability, maintenance programs, STC project management, and IT infrastructure. Ethan’s has studied at Embry-Riddle Aeronautical University and the University of Alaska.

JIM BUCKALEW

Jim Buckalew has been more than 30 years’ experience in aviation MRO and Operations for numerous airlines, MROs and large consulting firms. He founded the AeroATeam in 2020 with, currently, over 35 industry experienced members. The AeroATeam has implemented, developed, and continues to maintain IT systems for numerous airlines. Jim and the ATeam Partners launched the AeroATeam Academy in 2023 offering LMS SaaS for MRO systems and technical training.

LYNDEN AIR CARGO

Figure 2

I mentioned that helping Lynden do the digital transformation puts the airline, as a fairly small operator, but unique in its mission, in place for advanced technology. So, we’re happy to be working with them on applying some very specific use cases. This is what we like to do, to help airlines and apply this technology for very specific labor cost reduction such as asset utilization increasing the utilization on fleet maintenance, program optimization, material costs. Reducing material costs through some of this advanced technology is very focused. So that is our next step. And we are working with integration partners. We’re becoming the integrators for the technology to the airlines very specific use cases and real, tangible and measurable returns. EB: It’s important, not only for us to go paperless but also to embrace technology. Artificial intelligence is obviously going to change the way the world operates: it’s like the Industrial Revolution but it’s the computer revolution. If we can mine the data, collect the data, the information, we can make it relevant. We have an aircraft for which it takes an art, shall we say, to work on that aircraft. It’s not necessarily straight out of the maintenance manual. So, for the knowledge base that comes with being on that aircraft, it can be hard to get those people that have that knowledge base. So when you have the data of how the airplane was maintained over decades, and use AI to answer a troubleshooting question or what steps you should take to do a certain job. If you can have a conversation with the data and let it tell you the correct information to make the decision you will

Lynden Air Cargo is a cargo airline based at Ted Stevens Anchorage International Airport, Alaska and operating scheduled services and on demand charter, international and domestic flights, including for the US military. The airline carries materials and supplies to remote and challenging destinations in Alaska and around the world, and has been called upon to fly relief missions for some of the world’s most devastating disasters. The fleet of L-382 Hercules aircraft transports everything from groceries, cars, oil/gas/mining/construction supplies, AOG engines and everything in between, within Alaska and Worldwide.

AEROATEAM

The AeroATeam includes industry experienced colleagues delivering complete MRO technical services, operations & technology support; offering incredible people combined with advanced technology licensing, hosting, and custom application development. AeroATeam capability offering combines five critical elements of success: Software Licensing Options; IT Technology Hosting and Integration; Implementation and Management; Maintenance, Engineering, and IT Tech Services; Airline and MRO Technical Operations Business Support. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

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AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: ASIA DIGITAL ENGINEERING (ADE)

Adnan Mansur shares how understanding the importance of aircraft availability has driven ADE to develop practical digital solutions, helping the company stay aligned with airline needs and address key MRO pain points Adnan Mansur leads Digital & Innovation Services at Asia Digital Engineering. With over a decade in aviation technology, he focuses on building tools that make engineering and procurement simpler, faster, and more predictable. He heads the team behind ELEVADE™ and AEROTRADE®, both designed to help airlines reduce downtime and take control of their MRO operations with confidence. Aircraft IT: Your name, your job title, and the name of the business? Adnan Mansur, Head of Digital & Innovation Services, Asia Digital Engineering (ADE). Aircraft IT: How did ADE get started? AM: ADE was launched in 2020 by Capital A to provide end-to-end aircraft maintenance services, not just for AirAsia’s fleet, but for airline operators across Asia. We’ve built our business to be fast, reliable, and cost-conscious; exactly what airlines need for reliable line and base maintenance.

Aircraft IT: What is the guiding business principle that drives ADE? AM: Less downtime, more flight time. We recognize that maximizing aircraft availability is critical for our customers. That’s why we focus on fast, reliable turnarounds to ensure aircraft spend less time on the ground and more time in the air. Aircraft IT: What has ADE’s greatest business achievement been to date, and why? AM: Being one of the fastest growing MROs in the region, we’ve achieved various milestones, including

launching our massive 14-line hangar in Kuala Lumpur, Malaysia, and successfully delivered 100 C-checks in record time. But when it comes to digital solutions, we stand proud of our two major digital platforms, AEROTRADE® and ELEVADE™; ELEVADE™, our in-house digital maintenance platform, helps airlines plan better, track aircraft health in real-time, and reduce unexpected ground time. It’s currently supporting over 200 aircraft and 3,000 engineering personnel, and growing. AEROTRADE®, our digital B2B aviation marketplace, simplifies vendor onboarding, parts

“We recognize that maximizing aircraft availability is critical for our customers. That’s why we focus on fast, reliable turnarounds to ensure aircraft spend less time on the ground and more time in the air.” AIRCRAFT IT MRO • Q1/2025 • 64

AIRCRAFT MRO: VENDORJOB CARD

“ADE delivers fast and reliable MRO solutions, enhanced by modern digital tools, that reduce costs, improve turnaround time, and give airlines more control over maintenance and procurement” procurement and logistics, as well as payment. For maintenance and procurement managers, it means less time chasing vendors, and more transparent pricing and lead times as the platform connects buyers and suppliers globally. It’s especially helpful during AOG situations where time is critical. Aircraft IT: What have been your disappointments and what have you learned from them? AM: Rather than a disappointment, we see the early operational challenges during the pandemic as a defining moment. It exposed just how critical it is to have digital infrastructure that’s built for real-time agility. We’ve since doubled down on tools like AEROTRADE® and ELEVADE™ to reduce friction, cut

manual processes, and give teams what they need to make fast, informed decisions, which are now helping our customers solve the key pain points of parts delays, manual workflows, and lack of visibility.

every aspect of MRO operations, from people management, to material forecast, to aircraft health. At ADE, we’re gearing up towards these AI-powered automations and enhancements, as we speak.

Aircraft IT: In a sentence, how would you summarize what ADE does for aircraft maintenance customers? AM: ADE delivers fast and reliable MRO solutions, enhanced by modern digital tools, that reduce costs, improve turnaround time, and give airlines more control over maintenance and procurement.

Aircraft IT: What do you want your customers to say about ADE? AM: That we get the job done, with speed, clarity, and zero surprises. That working with ADE means fewer delays, smarter tools, and a team that’s built around operational reliability. Whether you’re managing a tight LCC rotation, a cargo SLA, or a global fleet, we want to be your most dependable MRO partner.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT? AM: Artificial Intelligence (AI) will play a major role in

Aircraft IT: Adnan Mansur, thank you for your time.

FREE WEBINARS Hosted by a different MRO IT vendor, sessions provide airlines, aircraft operators and MROs with the perfect introduction to the vendor’s software solution.

CLICK HERE FOR UPCOMING WEBINARS

AIRCRAFTMRO IT AIRCRAFT IT MRO • Q1/2025 • 65

CASE STUDY: SPIRIT AIRLINES

A change for the better with documents at Spirit Airlines Dan Cottrell, Senior Manager Fleet Asset Management and Stephen Morrison, Senior Manager of Aircraft Records and Records Compliance, both at Spirit Airlines, share the transition to an electronic records solution, how it went and what has been gained Image credit, Spirit Airlines

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CASE STUDY: SPIRIT AIRLINES

his article chronicles how flydocs Digital Records Management system brought about a significant improvement in the way that we work at Spirit Airlines and how the change that it introduced has benefitted the airline. But, as with any case study, a very important factor is to know about the airline in question, in order to provide context for the study. So, a brief introduction to Spirit Airlines.

SPIRIT AIRLINES

Spirit Airlines was founded in 1990 and now flies to destinations across the United States, Central America and northern South America, and is the number one provider in the Caribbean area for the Americas. We fly into around 65 cities give or take a few that are seasonal operations. At the time of writing, the fleet comprised 211 aircraft, all from the Airbus A320, family with A321s and A320neo and ceo types: we are the largest user of the neos in North and South America and third largest user of neo engines in the world. We are also one of the fastest growing airlines at about 17 percent a year.

Image credit, Spirit Airlines

Tech that answers the important questions Q: Are my technical records secure, audited and accurate?

Q: Will my asset meet lease return conditions?

Q: Can I quickly and easily demonstrate compliance to an inspector?

Q: How can I best optimise maintenance to reduce out of service time?

LEGACY DOCUMENT PROCESSES AND PAIN POINTS

Before we got flydocs Digital Records Management in 2016, we didn’t have an electronic records system. We had archives with visuals, PDFs and that sort of thing, but it was all very much hard copy paper prior to flydocs. The problem with paper records is that they need to be processed manually which entails manhours and risks inaccuracies through human error. Paper also requires storage space, plus finding something that you need in a paper file is a task in itself. With a growing fleet and plans for further growth in the future, paper was not the ideal way to keep records. That was a real pain point, especially with lease returns. AIRCRAFT IT MRO • Q1/2025 • 67

FIND OUT HOW YOU CAN TAKE FLIGHT:

www.flydocs.aero

CASE STUDY: SPIRIT AIRLINES

THE BUSINESS CASE FOR IMPLEMENTING FLYDOCS

We had been approached by several records management solution providers, including flydocs. Then, having done the research and cost analysis to see which product would be best for Spirit Airlines, flydocs Digital Records Management (DRM) came out as the winner and we have been working very closely with flydocs ever since for our electronic records. At the time, we were doing two lease returns, and flydocs assisted us with some of the record reviews as part of that project. We weren’t doing them previously, but it’s something we do now after learning from the process. Since then, our records management process has evolved tremendously to where it is now as part of our business model on aircraft sales and lease returns, as well as maintenance records, as you can see in figure 1.

“At that time, there were only 50 or 60 aircraft in the Spirit fleet but we knew we were going to grow, starting with inducting aircraft from the 100 aircraft order that we then had in place with Airbus. Today, all of those aircraft records are on flydocs DRM from beginning to end.” THE IMPLEMENTATION

flydocs DRM was already being implemented when we (Dan and Stephen) started with Spirit and the airline was primarily looking for a records archive. But then, as it continued to develop, we realized there was a lot more that flydocs had to offer with researching the records. In fact, for a year throughout late 2015 and 2016, there were people at our facilities in Fort Lauderdale and Miramar scanning records into flydocs in order to make the transition; it was a long process. The biggest obstacle was the number of records that were being scanned, and the constant reviewing and triple checking documents, before going back to make sure that all the documents had been filed properly. Fortunately, the flydocs team showed us their best practices, which gave our people an understanding of how to work with the new solution. At that time, there were only 50 or 60 aircraft in the Spirit fleet but we knew we were going to grow, starting with inducting aircraft from the 100 aircraft order that we then had in place with Airbus. Today, all of those aircraft records are on flydocs DRM from beginning to end.

Figure 1

We’ve added flydocs DRM to a lot more processes and that has helped us, including inducting new aircraft where new aircraft induction packs are downloaded from Airbus and uploaded straight into flydocs DRM.

“We’ve added flydocs DRM to a lot more processes and that has helped us, including inducting new aircraft where new aircraft induction packs are downloaded from Airbus and uploaded straight into flydocs DRM.”

FLYDOCS IN SPIRIT AIRLINES

For Stephen’s team, the way flydocs DRM helps is in ensuring our research is really fast. Using the search feature, it’ll find the document you’re looking for among thousands of others in seconds. By following rules and processes, plus using the helpful filter options, it addresses the biggest pain point, in that we don’t have to research documents in boxes anymore, or pull archives from the archive location where the boxes have been stored. It’s a much faster process to find documents that we require. Whether they’ve been requested by the FAA or from engineering, we can quickly search and find that information. Having all our work packages and log pages in one place also helps us to organize and reconcile them through flydocs DRM. We run a report every month that helps us to know what documents we received, as far as log pages and the work packages are concerned. We audit those through flydocs DRM as well; it really is a great tool.

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CASE STUDY: SPIRIT AIRLINES

“Because of flydocs, one great thing that we can do so much more easily and accurately is lease returns, which we couldn’t do so well before. flydocs has given us a big advantage in the speed of searching records and creating the reports that have to be done from TRAX — we can do it all in flydocs.” For third parties that we work with, they’re sometimes reluctant at first to engage with a new platform that they haven’t used before. However, we don’t give them a choice; we tell them it’s way we handle lease returns and it is how we’re going to plan in the future. We do, of course, give them training and education on how to use flydocs DRM, show them how to search, how to pull up reports and how to use delivery bibles. They might take a little bit of time to understand it, but they get there. As far as the implementation requiring any process changes within Spirit Airlines was concerned, either to make it work and/or to exploit some of the new opportunities that it made possible, obviously there were changes. Because we had to start scanning everything, we had to install high speed scanners in various locations. We also had to, over a period of time, start making the huge transition to go completely electronic. It was a big hurdle because it added additional processes, but long term we knew that it would reduce the workload, as well as improve accuracy and quality. We had to get flydocs officially approved with the FAA. As the first flydocs user in the United States, it understandably took a little bit of effort and planning. After flydocs was implemented, we ran it in parallel with our paper hard copy records for a period of time before the FAA signed off on the process itself. Because of flydocs, one great thing that we can do so much more easily and accurately is lease returns, which we couldn’t do so well before. flydocs has given us a big advantage in the speed of searching records and creating the reports that have to be done from TRAX — we can do it all in flydocs. We use TRAX for the data and flydocs for the presentation of lease return reports or sales reports. That’s another advantage — so much so that we’re working on integrating TRAX and flydocs.

WORKING WITH FLYDOCS AND TRAINING

flydocs visited Spirit Airlines from their United Kingdom base and did training for weeks at a time. We ran multiple technicians and production controllers through the training, as well as supervisors and leads, and then we ran all the records personnel and ourselves through it. There was a lot of training during that initial year while flydocs were here supporting us with scanning, to make sure everybody understood what items had to be scanned, then how to scan and process them. In

fact, they’ve always been good with us if we need additional training or help. They’re spot on with answering our questions or giving us extra training when needed. Some of that training has been done in person, but most is now done online. Users find flydocs easy to work with once they understand how to use it and are over the learning curve. As we’ve already stated above, some people were reluctant to learn a different system from what they had been used to. Once they understand it, it’s really productive especially when they consider that the alternative would be - going to dig through boxes. That creates a good incentive to learn. As already mentioned, we ran the system in parallel with our old paper-based processes for a while, and we also had it up and running prior to getting approval from the FAA, which finally was agreed in July 2020. It took us a little while to bring the FAA on board with electronic record keeping as we were one of the first to introduce it in the United States, but we got there. Internally, we had to rewrite some processes and rewrite our Standard Operating Procedures (SOPs) to ensure that the flydocs process was documented in our SOPs. We also added flydocs to our manuals including the General Maintenance Manual (GMM) - there’s actually a flydocs section in the GMM now which is good.

LESSONS LEARNED AND GAINS MADE

Departments that were involved in the implementation included Quality Assurance/ Quality Control, Records, Tech Ops, Fleet Management and Maintenance Control. There were a lot of different Tech Ops departments involved and we also brought in Safety. In truth, that was good and bad: because we got so many people involved, they all wanted their own directions and priorities which didn’t work out well. We were trying to do a lot of things before we were ready for everything, a case of getting the cart before the horse. In the end, Records took control and said, ‘this is the way we’re going to do it because this is an archive system and so we need to be in control of it’. We learned that there are times in a project when democracy is not the ideal way to get things done, someone has to take the lead. Now we’re in a much better position where those other groups do have some say but they understand it better and work with us. In other lessons learned, we would probably want more commitment from

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CASE STUDY: SPIRIT AIRLINES

Image credit, Spirit Airlines

some of our other departments to use flydocs more thoroughly. Because they’re still on shared drives, they’re concerned about security — although we did emphasize to them that material in flydocs is protected by robust security measures, encompassing both technical and organizational security controls, and the use of the latest security tools. Again, it’s partially about getting people to change and that’s something that needs to be addressed on our side, not on flydocs side. In truth, we’ve never been involved with a project of any sort when

change management hasn’t been a big issue. It’s about bringing the people along with you, as we’re sure readers already understand. When it comes to measurable results, we can say without doubt, that when we do lease returns and similar processes, it is less costly and easier when we use flydocs DRM. By the time we get somebody trained to look at the material and do what is needed in a lease return, even though they do not have previous experience with flydocs, by around two weeks into their training, they can go

“Records took control and said, ‘this is the way we’re going to do it because this is an archive system and so we need to be in control of it’. We learned that there are times in a project when democracy is not the ideal way to get things done, someone has to take the lead.” AIRCRAFT IT MRO • Q1/2025 • 70

CASE STUDY: SPIRIT AIRLINES

“The biggest thing we’re trying to do right now, and we’re very close, is integration, where we get the work packages fed directly into flydocs DRM. We have a project called eMobility within TRAX, and we’re looking at how we can tie that with flydocs directly…” ahead and run with the project in flydocs DRM. There have also been some large projects that flydocs Digital Engineering Services have done for us. Considering we get handed projects at short notice, it has often helped us tremendously with our airline operation to partner with flydocs. Furthermore, we’re doing a lease return project now with 23 airplanes. It was an ad hoc project that came upon us and flydocs stepped up, working with us to get all those records taken care of and passed along. The time taken on doing that without flydocs would have been overwhelming if we had to do it ourselves at such short notice. But flydocs supported us to process them really fast which has been a genuine gain for us. In fact, flydocs has been a really big help for us by enabling us to have the resource to do everything necessary, simply because they’ve taken it on, and they have been able to add real value in that work. In short, we really appreciate being able to work with flydocs on lease returns and aircraft sales. In addition to that, one of the advantages we have gained from a record standpoint is the efficiency, from reducing our research times and being able to run reports to reconciling log pages. We audit directly in flydocs DRM after the upload and approve the documents there. It’s been really good for efficiency for our team and for Spirit Airlines.

NEXT STEPS AND THE FUTURE

The biggest thing we’re trying to do right now, and we’re very close, is integration, where we get the work packages fed directly into flydocs DRM. We have a project called eMobility within TRAX, and we’re looking at how we can tie that with flydocs directly which we hope to complete in six months from the time of writing. This will help us tremendously in having live reports — especially on matters such as aircraft utilization. That’s something that we’ve been working toward for a long time, getting those daily reports for lessors to be able to look at. The idea is that there will be a daily update with the latest and best information over the last 24 to 48 hours which will be very good. Overall, the experience of moving to flydocs has been very good for Spirit Airlines and we have enjoyed some great and important gains from using the Digital Records Management solution. We hope that reaching out in this article and sharing our experience will be useful for readers who are considering a similar development and change.

DAN COTTRELL

Currently the Senior Manager Fleet Asset Management at Spirit Airlines, Daniel has over 30 years of experience in the industry for multiple airlines. He has a Bachelor of Science in Aerospace Management and a Master of Education with Aerospace emphasis both from Middle Tennessee State University.

STEPHEN MORRISON

Currently Senior Manager of Aircraft Record for Spirit Airlines, Stephen Morrison’s Aviation career began in 1986 as a Technician for Pan Am. He Has experienced many roles in his aviation career at multiple airlines including QA Regulatory Compliance, Delivery Representative for new deliveries from Boeing, Manager of Technical Purchasing and Manager of AOG, to name a few. Stephen has a degree in Aviation Maintenance Management from Wentworth Institute of Technology in Massachusetts.

SPIRIT AIRLINES

Spirit Airlines is an American ultra-low-cost carrier (ULCC) headquartered in Dania Beach, Florida, operating scheduled flights throughout the United States, the Caribbean, and Latin America, known for its budget-friendly fares and optional services. Spirit was the seventh largest passenger carrier in North America as of 2023, as well as the largest ultra-low-cost carrier in North America. The fleet comprises 211 Aircraft from the Airbus 320 family: A319, A320ceo, A320neo, A321ceo, and A321neo.

FLYDOCS

flydocs supports the aviation industry with a suite of leading asset management services. Through transformative technical record and asset management software, not to mention in-house engineering services for expert support throughout the entire asset lifecycle, flydocs partners with over 75 major airlines, lessors, traders and MROs to deliver measurable long-term operational and cost efficiencies. flydocs is 100% owned by Lufthansa Technik and is part of their Digital Tech Ops Ecosystem. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • Q1/2025 • 71

AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: VERYON

Bethany Little explains how long experience with technology and a determination to make MRO customers’ lives easier has been Veryon’s driving force for more than fifty years Bethany, CEO of Veryon, has over 20 years of experience leading and scaling technology businesses with a focus on customer success, product innovation, and team development. She has held executive roles in B2B SaaS industries, including healthcare, nonprofit, and hospitality. Bethany drives growth by aligning product innovation with customer needs. Based in Austin, Texas, she is passionate about philanthropy and actively volunteers in her community, shaped by her military background. Aircraft IT: Your name, your job title, and the name of the business? Bethany Little, Chief Executive Officer, Veryon Aircraft IT: How did Veryon get started? BL: Veryon was born to bring together the best content and technologies to serve the aviation market better. Building on the foundation of Aircraft Technical Publishers (ATP), which was started in 1973 and rebranded as Veryon in 2023, our aviation technical manuals are foundational for maintenance teams to stay compliant and keep aircraft in the air. In the last decade, we also brought together other leading technology solutions in aviation — Flightdocs, CaseBank, Rusada, and RCMBT. Innovating across proven technologies in the marketplace, plus our investments over the last five years, have accelerated our position in the market as

the leading software provider of diagnostics and maintenance solutions. We proudly serve over 75,000 maintenance professionals and 7,600 customers in nearly 175 countries. The Veryon team houses some of the brightest minds in aviation. We have invested in smart user experiences, AI, and machine learning to give maintenance teams the ability to predict issues before they happen, automate complex tasks, and make faster, more informed decisions.

Aircraft IT: What is the guiding business principle that drives Veryon? BL: Our guiding principle is simple: help aviation teams keep their aircraft in the air and ensure their operations run safely and smoothly. Aviation is a high-stakes industry, and the ripple effects are massive when maintenance teams face delays or unexpected issues. Our focus is on helping them avoid those disruptions by giving them the technology tools

“Innovation is at the heart of how we deliver. While the AI buzz has become more amplified in the trade and business media channels, we are proud to say we’ve been heavily invested in AI and machine learning for over a decade” AIRCRAFT IT MRO • Q1/2025 • 72

AIRCRAFT MRO: VENDORJOB CARD

and insights they need to stay ahead of problems. Innovation is at the heart of how we deliver. While the AI buzz has become more amplified in the trade and business media channels, we are proud to say we’ve been heavily invested in AI and machine learning for over a decade. The Veryon AI engines have the cycle time and training to support our customers’ evolution from reactive to predictive maintenance — spotting issues before they happen, automating repetitive tasks, and streamlining decision-making. It’s not just about reducing downtime; it’s about empowering our customers to operate more efficiently and confidently. At the end of the day, it’s about helping customers to succeed. If we can make their jobs easier, reduce complexity, and keep their fleets flying, we’ve done our job. Aircraft IT: What has Veryon’s greatest business achievement been to date, and why? BL: Our biggest achievement really comes down to the last two to three years, where we’ve been able to deliver real, measurable results for our MRO customers through our Tracking+ and Guided Troubleshooting platforms. It’s one thing to talk about improving efficiency, but it’s another to actually make it happen, and we’re proud to say we’ve done just that. A great example is our work with HAECO, one of the world’s leading independent MRO service providers. After implementing Veryon Tracking+, they saw major gains in turnaround times, productivity, and workforce efficiency. Our system integrated directly with their in-house ECHO platform, allowing inventory to flow seamlessly and giving them better visibility across operations. On top of that, they were able to drastically reduce paperwork by digitizing processes and tracking everything within the system. That shift has had a real impact — streamlining operations and freeing up teams to focus more on the work that matters most. This kind of transformation is what drives us.

“Veryon delivers industry-leading technology and digital content solutions that help maintenance teams boost efficiency, ensure compliance, and maximize aircraft uptime” Veryon is truly supporting our customers’ operations to realize the next generation of results — solving real-world challenges, like the shortfall of skilled mechanics, and improving fix effectiveness through the power of aggregated data, digital content, and intelligent user workflows. Aircraft IT: What have been your disappointments, and what have you learned? BL: Veryon has evolved into a fast-paced culture where we empower our teammates to be customer-focused, innovate, and learn from their mistakes. We strive to be easy to do business with. If our customers win, we win. That said, it has taken us some time to get here. As part of our Veryon heritage, we grew through acquisition and inherited some unique ways of doing business, which drove unneeded complexity into our organization. If I had a do-over, I would have pushed teams to cross-pollinate and adopt software-as-aservice best practices faster vs. hanging on to what was always done in their prior companies. We are there now; we just had a period of complexity in our company history. Aircraft IT: In a sentence, how would you summarize what Veryon does for aircraft maintenance customers? BL: Veryon delivers industry-leading technology and digital content solutions that help maintenance teams boost efficiency, ensure compliance, and maximize aircraft uptime. Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT? BL: The next big shift in aviation maintenance IT will be AIRCRAFT IT MRO • Q1/2025 • 73

the move from reactive to truly predictive maintenance — and that’s exactly where Veryon is focused. AI-driven solutions are already changing the game, but the real breakthrough will come from technology providers like Veryon, who have proven algorithms pushed against real-time data and historical insights to anticipate issues before they happen. While it isn’t as sexy, it’s also worth mentioning the importance of effectively managing and maintaining the massive data sets that exist in the aviation industry. It’s also an exciting time because we are finally seeing the convergence of game-changing innovation and our customers actually realizing its results. In the last 12-18 months, MRO and commercial operator sophistication and readiness to embrace predictive maintenance solutions have seen a serious shift. Organizations are coming to Veryon and are much more equipped to realize quicker time to value from our solutions because they are also biting the bullet on needed change management and business process retooling to truly evolve their operations. Aircraft IT: What do you want your customers to say about Veryon BL: I want our customers to say that Veryon makes their jobs easier and their operations more efficient. We’re not just another software company — we understand aviation and the challenges they face and provide solutions that actually make a difference. I hope they say that our tools help them stay ahead of maintenance issues, reduce downtime, and make better decisions. Ultimately, I want them to feel like we’re a trusted partner in their success. Aircraft IT: Bethany, thank you for your time.

CASE STUDY: BLUE ISLANDS

An electronic log book for Blue Islands Scott Dicken, Head of Maintenance at Blue Islands shares the reasons for, selection, implementation and benefits of an Electronic Technical Logbook (ETL)

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CASE STUDY: BLUE ISLANDS

lue Islands serves the island communities of the Channel Islands in the UK, providing links between the two main islands as well as services to key mainland destinations.

BLUE ISLANDS

Blue islands is a small and dynamic airline based in Jersey. We run a different type of operation focusing on short, fast sectors connecting regional locations together. In fact, we even joke that, for us, short-haul is Jersey to Guernsey (nine minutes flight time) and long-haul is Jersey to Manchester (over an hour’s flight time). Compared to a true long-haul carrier who might only fly two sectors in a 24-hour period, our aircraft can fly up to 18 sectors a day. This generates a lot more paperwork. Although the origins of the airline go back to 1999 as you will see in figure 1, Blue Islands was launched in 2006 and has remained a proud independently owned and operated regional airline.

aircraft and in 2023, was confirmed as the most punctual UK airline based on data from OAG, the leading data platform for the travel industry.

WHY AN ELECTRONIC TECHNICAL LOGBOOK?

The main reason for choosing eTechLog8 was that we needed a solution that could enhance communication between the crew flying with the aircraft and the maintenance team on the ground; providing greater compliance, greater accuracy and more real time data, as you’ll see in figure 2.

Wh y di d B l u e I s l a n ds wa n t a n Electronic Technical Logbook? Enhanced communication between flight crew operations and maintenance crews. Compliance and accuracy in real-time data. Reduced reliance on physical paperwork.

Wh y di d B l u e I s l a n ds c h o o s e C o n du c e ? 24*7*365 support Leading vendor in the market Existing integration with Veryon Tracking+ Already approved under UK CAA Turnkey solution allowed BCI to focus solely on training and procedures Proven fast and dynamic project implementation Figure 2

Figure 1

The airline was rebranded as Blue Islands in 2006, the same year as when the first British Aerospace Jetstream 32 was delivered; 63,500 passengers were flown in that first year. In 2009, the first ATR aircraft joined the fleet, delivering a new customer experience and increasing capacity. In 2011, a new management team led by Rob Veron, CEO, marked the start of the airline’s strategic growth plan, including the vision for an all-ATR fleet. With the introduction of the first ATR 72 aircraft, the Jersey to Southampton service was launched offering high frequency, year-round service on a 68-seat aircraft. By 2019 the fleet comprised five ATR

We needed to reduce reliance on physical paperwork which was often hard to read, incomplete, and late coming back into the MCC (Maintenance Control Center) or into the Flight Operations Office. Also, we wanted to ensure compliance and accuracy with real-time data. For those reasons, we decided to look at an electronic tech log (ETL). It can be more difficult for a small airline such as Blue Islands to make the business case for implementing an ETL, since a smaller fleet has less economy of scale. However, our board and CEO had the vision to see both the financial and the less tangible benefits from an ETL for a high intensity operation like Blue Islands.

CHOOSING CONDUCE

There were a number of contributing factors that led Blue Islands to choose the Conduce eTechLog8 solution, not least of which was the 24/7/365 support that is run pretty much like a 24-hour MCC would be run. Conduce are quite happy to

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CASE STUDY: BLUE ISLANDS

“There were a number of contributing factors that led Blue Islands to choose the Conduce eTechLog8 solution, not least of which was the 24/7/365 support that is run pretty much like a 24-hour MCC would be run.” take a call from the captain in the cockpit, or the engineer on the line to make sure they get immediate assistance and avoid any delay. In addition, the Conduce eTechLog8 was already integrated with Veryon Tracking Plus, and was already approved in the UK under the UK CAA (Civil Aviation Authority), as well as many other approvals around the world. Conduce also had the capability to organize a well-proven, fast, and dynamic project implementation, which was very welcome. Finally, Blue Islands liked the full turnkey approach Conduce offer, which allows the airline to focus on flying, training, and procedures and not become a software development company. To emphasize the importance of that last point - Blue Islands is a small team. We don’t have lots of people from IT, Flight Operations or MCC that can just be put onto a project to support a particular piece of software. So, to have Conduce provide everything from the hardware and software to the hosting, data and comms support, was really valuable. It means that Conduce is a ‘one stop shop’ for all things ETL, which was, and continues to be, really convenient. We put together a business case based around the facts that eTechLog8 customer airlines reap the benefits of sustainable digital operations for faster turnarounds, cleaner data, and greater fleet oversight as shown in figure 3.

Business case for eTechLog8

eTechLog8 airlines reap the benefits of sustainable digital operations for faster turnarounds, cleaner data, and greater fleet oversight.

Aligns with BCI goal of being a more sustainable paperless company, removing reliance on physical data copies, and replacing inefficient hand-written records. Real Time Data enables the CAMO team to diagnose and respond to maintenance activities remotely, preventing issues that would have previously impacted sector turnaround.

Uses patent Sign on Glass technology. Are customized with eForm8 and eDoc8 to Blue Islands’ needs, e.g. custom forms for ILS/RNP/NPA Performance feedback, Voyage Report, fuel used on ground and oil cap verification. Figure 3

It also aligns with Blue Island’s goal of being a more sustainable, paperless company; removing reliance on physical data copies, and replacing inefficient handwritten records. eTechLog8 uses patented Sign on Glass technology so we also had confidence that the data we were collecting were legally signed for electronically. We realized if we could collect the correct data at source, then we could use it within the rest of the organization reliably and efficiently. Real-time data means that our CAMO department and MCC can respond to any crisis that might occur as well as being able to diagnose and respond to maintenance activities remotely, preventing issues that would have previously impacted sector turnaround. Our aircraft fly in very, very short sectors. Therefore, anything that was going wrong with an aircraft during the operational day was having a huge knock-on effect. Getting real time and accurate information provided a solid business case. We also looked at the additional modules that are built into the Conduce product, including the forms designer (eForm8) and the document library (eDoc8), as well as a number of add-on modules that the Blue Islands team have adopted and used. To give some concrete examples, we used eForm8 to create custom forms for collecting data related to ILS/RNP/NPA (Instrument Landing System/Required Navigation Performance/Notice of Proposed Amendment) Performance feedback, Voyage Report, fuel used on ground and oil cap verification. And again, since we didn’t have a large IT team to develop custom features and functions, we were pleased to find that the eTechLog8 solution is fully customizable and configurable within the existing system. In fact, there wasn’t a single software code change required for the deployment of technology across Blue Islands.

CHALLENGES ENCOUNTERED

Whatever you do in whatever context, there are always challenges, whether you’re operating Airbus A380s, Boeing 777s or ATRs. One of the challenges we had with our ATRs is that they don’t have any on-board capability to charge the devices; no USB, no auxiliary power socket or anything of that nature. Happily, Conduce were able to supply us with a rugged device with the option for a second, additional battery. This doubled the battery life of each device. In addition, the batteries in the supplied rugged devices are fully removable, so we could rotate the batteries and charge them in the line office overnight - or whenever needed. This was also really useful in providing an opportunity to see if any batteries were damaged or anything of that nature.

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CASE STUDY: BLUE ISLANDS

“…anything that was going wrong with an aircraft during the operational day was having a huge knock-on effect. Getting real time and accurate information provided a solid business case.” Another potential challenge was that we were rolling out our maintenance control system at the same time as deploying the ETL, which gave us some concern about having too many projects running simultaneously and in parallel. However, the eTechLog was actually implemented relatively quickly, with a lot of support from Conduce. Whilst it was challenging implementing two digitizations simultaneously at least we didn’t need to worry about any mass data migrations and data validations between systems. It was just a case of setting the aircraft up at its current status as open ADDs (Acceptable Deferred Defects) do need to be taken into consideration when transferring from paper to electronic. eTechLog8 being implemented relatively quickly suited Blue Islands’ business case because, as I’ve already mentioned, we’re a small dynamic airline and a lean organization.

The other challenge for Blue Islands is our incredibly short turnarounds. The ATR doesn’t have many passengers, compared to, say, an A380 so it only takes a few minutes for all the passengers to get off and for the next passengers to board, especially at Jersey where it’s only a two-minute walk across the apron to the airplane. It was invaluable for us to have a product that would enable the airline to reduce or avoid turnaround delays by having good information and good systems in place, but also being easy and fast to use. eTechLog8 allowed us to consistently optimize short turnarounds, by providing greater oversight of the fleet maintenance.

@ConduceGroup

There has never been a better time to go paperless with eTechLog8 Find out more +44 (0)333 888 4044

info@conduce.net

AIRCRAFT IT MRO • Q1/2025 • 77

www.conduce.net

CASE STUDY: BLUE ISLANDS

THE TIMELINE

As you’ll see in figure 4, the timeline started when the contract was signed in March 2023 and we started flying with the eTechLog8 in October of that same year.

Contract How & when signed March 2023

Started Flying with ETL October 2023

Full approval granted after just one week

Project Implementation

Broken down into three key stages: Configuration, Docs, Procs, and training The parallel run Figure 4

If we’re totally honest, not a great deal happened during the summer months, largely because we’re really busy flying over the summer season. The project was

broken down into three key stages and we adhered to the KISS (Keep It Simple Stupid) principle which really worked well. In the configuration stage we focused on trying to make eTechLog8 reflect what’s happening in the real world. We didn’t want major software changes or major business process changes; we wanted to make the implementation as simple as possible for the crew, the engineers and all involved, because it does touch a lot of people within the organization. Once the configuration was fixed, which didn’t take very long, then it was a case of preparing the training materials; an interactive CBT (Computer Based Training) course for Engineers and Pilots, and lots of small group, hands-on sessions for everyone using the system. We then produced all the new documentation, new processes, new procedures, etc. Next was rolling out the training to crews and engineers, and then there was the parallel run which, with Blue Islands, lasted just one week, after which we were fully flying with eTechLog8 live on the aircraft. We were very efficient with the parallel run and obtained UK CAA approval really quickly. This was largely to do with the number of sectors we were flying — often thirteen to fifteen sectors per day. This created a lot of flight data that we could use to demonstrate to the UK CAA that the system really works. During that parallel run period, it was really important to address any challenges. Things will go wrong in the first couple of days of a parallel run, but it was important to acknowledge them and to resolve them. We were able to show the CAA any errors that we identified and any data mismatches, and where we had tweaked the configuration or the procedure in response. But the speed of achieving approval is also a testament to the training and the willingness of our whole team to embrace change.

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CASE STUDY: BLUE ISLANDS

S U P P O R T C A L L BY T Y P E

Lower operational costs. 50 45 40

Training of End User, 33

35 30 25 20

Device or Software, 14

Support Calls by Type: ‘Data Entered in Error’

8 6 4

2 5

Oct-24

Sep-24

Nov-24

Jul-24

Jun-24

Aug-24

Apr-24

Mar-24

May-24

Jan-24

Training of End User Device or Software

Feb-24

Incorrect Data Entered

Dec-23

Oct-23

First, we now have real-time data access which means that every time an aircraft lands, it’s transmitting the data to Maintenance who also receive real-time alerts to any issues arising in flight that need to be addressed. That minimizes turnaround times. We get the OOOI times and any defect reports immediately into the back-office website, eCentral8, so we have real-time visibility of our aircraft. eTechLog8 has also definitely improved reliability; having advance knowledge of what’s happening during the operational day has really helped us to plan overnight, when the aircraft are on the ground. We can deal with any defects that have arisen during the day, and we can provision and make the necessary resource available faster. Integration is another key point, which in Blue Islands is mainly into the Veryon system. We don’t have ACARS enabled aircraft so can’t get the benefit of receiving data onto the device, but we no longer have to manually type information into the MRO system, saving time, reducing errors and freeing up our team to do other valuable work. And then there are the normal things that can be achieved with any electronic tech log. For instance, we’re reducing errors and reducing paper with a much more streamlined maintenance workflow within the business. Everything just works so much better.

Sep-23

Figure 5

Nov-23

Improved sustainability.

Key trends: out of 93 support calls since October 2022: • 46 calls to request amendment for data entered in error (e.g. Arrival Fluids or wrong airport selected) • 33 calls supported specific end users with issues that can be resolved with further training procedures • 14 calls to request assistance with hardware or software.

Incorrect Data Entered, 46

Jul-23

Integrates seamlessly with Veryon Tracking+ systems for greater operational insight.

Streamlined maintenance workflows.

Jun-23

D a t a I n te g r a t i o n :

Reduced paper usage.

Aug-23

Enables proactive defect management.

Efficient defect logging and tracking.

Apr-23

Improved Reliability:

Reduced errors in manual data entry.

May-23

Maintenance teams receive alerts instantly, minimising turnaround times.

Jan-23

Real-Time Data Access:

Since the go-live, we’d flown over 9000 sectors at the time of writing and, within that, we’ve recorded two and a half thousand maintenance activities. Some of those will just be standard maintenance activities on a turnaround, and some will be line defects that have been recorded and been fixed or deferred. The pilots and engineers alike are positive about the system and their feedback is that they find it intuitive to use. eTechLog8 has improved fleet oversight significantly. I know some might say, ‘its only five airplanes, whats the big deal’; but for a small operator any delay can cause significant disruption. Being able to see defects when the plane is away helps us plan maintenance and down time more efficiently reducing the risk of disruptions impacting our customer experience. The integration with Veryon Tracking+, mentioned above, has eliminated manual data entry from hand-written records and improved data confirmation and validation. Since they went live in October 2022, Blue Islands crew have actually called Conduce for support only nine times per one thousand sectors flown which, in itself, gives an idea of the reliability of the product. In figure 6, you can see the support calls analyzed by type.

Feb-23

W h at d i d we ach i e ve ?

STATISTICS AND KEY TAKEWAWAYS

Mar-23

Having made the investment and installed the eTechLog8 in our aircraft, we were able to enjoy a number of benefits as shown in figure 5.

Dec-22

WHAT DID WE ACHIEVE

Figure 6

As mentioned earlier one of the things that attracted Blue Islands to the Conduce application was the level of support. If there’s anything wrong with the ecosystem related to the techlog, then it’s Conduce we call, whether it’s data, communications, the device, the software or whatever it might be. And you can see that the number of calls is pretty small compared to the number of sectors that we fly in a relatively short period of time.

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CASE STUDY: BLUE ISLANDS

“… one of the things that attracted Blue Islands to the Conduce application was the level of support. If there’s anything wrong with the ecosystem related to the techlog, then it’s Conduce we call, whether it’s data, communications, the device, the software or whatever it might be.” WHAT’S NEXT FOR BLUE ISLANDS AND eTechLog8

Having implemented eTechLog8 in Blue Islands’ fleet, we want to take full advantage of the solution’s many capabilities, as you can see in figure 7, to do more than just replace the paper TechLog.

Dent and Buckle

SCOTT DICKEN

Having built a strong foundation in aircraft engineering, Scott progressed to Director of Engineering before joining Blue Islands as Head of Engineering in 2024. He is an experienced engineering leader with a robust background in technical leadership and airworthiness management in the aviation industry, proficient in Part145 and CAMO operations. Adept at delivering innovative engineering solutions, optimizing performance, enhancing safety, and driving technological advancements in the aerospace sector.

BLUE ISLANDS

What’s next for Blue Islands and eTechLog8? Planned Maintenance

roll out the Dent & Buckle, get rid of the paper Dent & Buckle charts from the aircraft, and have that available on the device; and then we want to advance the integrations a bit more as well. All of these things are actually already available in eTechLog8 and Blue Islands is keen to take the steps to build on what we’ve achieved already and introduce additional functionalities in the business. We don’t have a huge project team to be able to do these things immediately, but we will gradually introduce them over time. This has been our experience with eTechLog8 and we are very happy to be able to reach out to readers with that experience; especially those who are thinking about undertaking a similar implementation.

Blue Islands was launched in 2006 and remains an independently owned and operated regional airline, with a focus on serving its communities and simplifying regional flying. In March 2020, the brand evolved with a strategic plan of migrating to an all-ATR aircraft fleet. That is now realized, with a total of five ATR 72-500 aircraft serving the route network, bringing many efficiencies and synergies to the business together with a harmonized passenger experience.

Advanced integration

Figure 7

Planned maintenance is something we want to be able to undertake in the future. We’re not talking C-checks here on the eTechLog8 device but more what we would call, in the old-fashioned terminology, out of phase maintenance tasks. With an aircraft on the ground for a few hours, we might deliver a couple of work packages, some work cards to the device, and they’ll carry out actions on the device, and send the compliance straight back into Veryon Tracking+. We want to

CONDUCE

With offices in the UK and Australia, Conduce provides robust mobile solutions for the world’s airlines. eTechLog8 is the leading ELB solution to replace paper technical logbooks. As a mature product, eTechLog8 is certified around the world with more than 35 airline operators. With over ten years’ experience integrating with all kinds of airline software and systems, Conduce offers the most feature-rich ETL/ELB on the market. Conduce’s supporting applications - including eCentral8, eCabinLog8, and Dent&Buckle - allow you to digitize far more aircraft paperwork than just the paper TechLog page. eTechLog8 integrates seamlessly with your existing airline systems and delivers powerful business insights for data analytics and monitoring.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • Q1/2025 • 80

AIRCRAFT MRO: VENDORJOB CARD

VENDOR JOB CARD: MRX SYSTEMS

Arnaud Veron offers us a glimpse into the focus on quality and efficiency that have made MRX Systems a firm success with users Arnaud has been the CSO at MRX Systems since 2018. With a strong background in maintenance and business unit management, he specializes in developing MRX Systems’ activities and sustaining the business’s presence in the highly competitive sector of aeronautical maintenance management systems. Besides sales, Arnaud’s role involves maintaining close relationships with clients and ensuring their satisfaction for lasting collaborations. Aircraft IT: Your name, your job title, and the name of the business? Arnaud Veron, CSO at MRX systems, Aircraft IT: How did MRX Systems get started? AV: MRX Systems was initially created in 2008 by experienced and qualified aviation stakeholders for their own use. They were looking for a user-friendly and efficient system, and it all started from there when they decided to build it up, making sure it would meet high standards in aviation maintenance management. Aircraft IT: What is the guiding business principle that drives MRX Systems? AV: Besides improving the system relentlessly since day one, taking into consideration all our clients’

requests, I would say the satisfaction of our clients. They trust us and keep using the system. They truly like it and often promote it. For that, we owe them the best service and support. Aircraft IT: What has MRX Systems’ greatest business achievement been to date, and why? AV: Having exceeded 100 clients all over Europe and recently in the US, when it feels like yesterday when you tried to get your first client. Aircraft IT: What have been your disappointments and what have you learned from them? AV: Honestly, we never had actual disappointments, knowing from day one that it would be a long journey with good and bad days. But with such an outcome full

“The MRX Blue EYE suite integrated solutions for maintenance management help increase quality and efficiency in a real-time and paperless environment”

of accomplishments, we can only be happy and proud. Aircraft IT: In a sentence, how would you summarize what MRX Systems does for aircraft maintenance customers? AV: The MRX Blue EYE suite integrated solutions for maintenance management help increase quality and efficiency in a real-time and paperless environment. Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT? AV: AI is for sure in a good place, but we trust that open access and software bridges with manufacturers for technical publications and data exchange in general is on its way and will be a game changer. Aircraft IT: What do you want your customers to say about MRX Systems? AV: Keep saying what they say. Nothing to add, since they truly are my best allies for selling. Aircraft IT: Arnaud, thank you for your time.

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WHAT IT CAN DO: REDIFLY

The ‘users-first’ principle for software design

Jack Clancy, Product Specialist at REDiFly, considers the importance of user experience in aviation software design

ntegrating new technologies into aviation is challenging, especially in the cockpit where high safety standards make it difficult for new systems to gain pilots’ trust. Pilots often face cognitive overload due to poorly designed systems, leading to inefficiencies and safety risks. The disconnect between developers and end users often results in frustrating experiences for the user and unclear systems create confusion, causing distractions and inefficiencies. The solution lies in adopting a ‘userfirst’ design approach: by focusing on usability testing, iterative feedback, and reducing cognitive load, aviation software can evolve into a powerful tool that pilots can trust and use efficiently.

LEARNING FROM HISTORY: USERCENTRIC DESIGN

User experience principles in aviation date back to 1943 when the US hired two top psychologists to examine why their Boeing B17 was experiencing a high rate of crash landings. They discovered the root cause was the dynamic of the pilot and machine interaction within the cockpit. They found that two identical switches, with different functions were installed just centimeters apart. It wasn’t a pilot error causing the crashes, it was a design flaw. Instead of focusing on pilot mistakes, the psychologists enhanced the cockpit interface, highlighting the importance of minimizing cognitive load and maximizing usability. By introducing the simple idea of shape coding they ensured that every button, knob, and switch must convey its purpose effortlessly.

This basic principle extends beyond physical controls to software interfaces. The focus should be on reducing cognitive load through clear, intuitive interfaces that allow pilots to focus on flying, rather than wrestling with technology. Consistency and clarity must come first in high-stakes environments like the cockpit.

PILOTS NEED TRUSTWORTHY SOFTWARE

Technology should enhance a pilot’s ability to fly, not hinder it. Pilots need systems that are intuitive, safe, and efficient; the problem arises when developers fail to account for how new users experience the system. While developers may understand the evolution of the app, pilots often face a steep learning curve. Without user-centered design, software can become overloaded with features that don’t provide real value.

USER TESTING: CLOSING THE DEVELOPER-USER GAP

Effective software starts by viewing design from the user’s perspective. This ensures software is both functional and enhances the overall experience. By gathering feedback from pilots and refining the software based on their input, developers can create solutions that better serve real-world needs. This iterative process — validating and refining prototypes through constant user feedback — is critical. It helps eliminate the disconnect between the developer’s vision and the user’s reality. AIRCRAFT IT MRO • Q1/2025 • 82

“By prioritizing usability and involving users throughout development, aviation software can help pilots minimize cognitive load and maximize safety.” A PROVEN USER TESTING PROCESS

Creating user-friendly software requires ongoing collaboration between developers and pilots. Here’s how the process works: • Interview users to uncover their needs and expectations. • Test simple prototypes and create feedback loops to refine the design. • Extend user testing throughout the development process to ensure the software remains relevant. • Involve pilots in continuous testing to guarantee the final product aligns with their real-world demands. This is especially vital in cockpit software, where the margin for error is slim. By consistently refining the design based on pilot feedback, developers can bridge the gap between technical complexity and pilot usability.

CONCLUSION

In aviation, the success of new technologies hinges on their ability to seamlessly integrate into the cockpit and offer real value to pilots. By prioritizing usability and involving users throughout development, aviation software can help pilots minimize cognitive load and maximize safety. If you’re looking to develop aviation software that truly meets pilot needs, start by adopting a ‘usersfirst’ mindset and bridging the gap between functionality and usability.

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AIRCRAFT MRO: HOW I SEE IT

Do you have an MRO IT Solution Blueprint?

Allan Bachan explains how, with the right MRO IT Solution Blueprint, MRO business processes and technology work seamlessly and synergistically across maintenance and repair functions — acknowledging any IT inadequacies

hen new systems replace ‘older’ applications, they often bring their own issues. Data integrity, low adoption, and decreased staff productivity are common complaints. Maintenance, repair, and operations (MRO) technology is no exception — as systems evolve, we find fresh challenges to overcome. The central premise of the solution blueprint is design. At its core, the blueprint solves known problems, and plots the course for solutions and next steps. During and after implementation, how effectively does your organization solve known issues? Does your team instead get immersed in learning all about the new system? How much of this is to seek solutions versus expanding knowledge of the software? If you’re operating more in a software learning mode, rather than a business solution mode, previous issues with the older software will go unsolved. The blueprint must be a living and dynamic charter which defines (the expected) organizational and system performance. It should be measured, monitored, and maintained. So, what’s in a strong MRO information technology (IT) solution blueprint? The following three (3) essential elements will help ensure a smoother path for any system modernization initiative.

CLEAR BUSINESS PROCESSES

Well-managed business processes are critical to all operations. They lead to advantages such as: • Standardization: All stakeholders understand and

execute tasks in the same way. • Redundancy: There is less risk when talent leaves or becomes unavailable. • Efficiency: Performance is optimized, and wide variances decrease. • Consistency: Documenting, auditing, enforcement, and compliance are easily realized. To quickly recognize opportunities for improvement, you are best off using defined process maps. These are visual. At minimum, responsible roles and organizational units, tasks, decisions, inputs, and outputs should be clearly represented. The entire MRO organization needs a hierarchy of processes for each functional group. At the highest level, these typically include engineering, planning, production, supply chain, human resources, and finance. Ownership should be assigned using a RACI (Responsible, Accountable, Consulted, Informed) index, and you should conduct periodic audits against predefined performance and compliance criteria. It also helps to maintain detailed (technology enabled) step-by-step procedures for each task within processes as an easy reference guide for all stakeholders, participants, and actors.

PROPERLY-CONFIGURED TECHNOLOGY COMPONENTS

Software and hardware technology components are essentially tools to enable business processes. They also have roles and tasks within operations and are AIRCRAFT IT MRO • Q1/2025 • 84

dependent on processes. For example, a barcode scanner performs a scanning task, and a printer performs a printing task. Hardware like this is easier to understand and map than software. Screens, webpages, and program names and numbers are commonly used to access and execute business tasks. In a software application, this typically occurs using a menu path or a typed, touched, or voiced command. That’s one element of a software ‘dependent’ or attribute in the primary user interface. There are several other software configuration attributes which may be known by applicationspecific software names, including tables, switches, parameters, codes, workflows, licenses, and reports. For example, to successfully execute a ‘create purchase order’ task in an MRO IT system, the following software attributes must be known and configured in the application: • Purchase order (PO) type (from a PO type table); • Approvers (in workflows); • Authorized PO creators (access licenses); and • Format (report or form). Once configured, these are launched using the menu path or command by the end user. Because these configurable attributes also influence and affect the behavior of other tasks in the system, their definitions for any organization must be standardized and well-coordinated across all MRO processes. Any MRO IT application on the market today has a range of 2000-4000 configurable attributes. So, imagine the enormous number of permutations and combinations

AIRCRAFT MRO: HOW I SEE IT

possible. To put it in simpler terms, the settings and options on your smartphone for the same device and apps are different from mine. It’s all about user preference. Hence: processes must be known before configuration of the enabling software.

KEEPING CURRENT CATALOGS

A full MRO processes catalog is about 300 or so discrete, but interrelated, process diagrams with all organizational roles and technology attributes mapped out. This knowledge and specifications repository must always reflect current operations and system configurations. It is the primary go-to for all end-users and system support personnel. Business processes and procedures need to be continuously measured, monitored, and improved. Also, most MRO IT software applications will have at least one version release per year along with periodic patches, bug fixes, and other updates by the software vendor. The challenge is to remain nimble for all business and software changes spanning the gamut of the blueprint elements. This includes adjusting and adding processes as maturity and capabilities change, and as system functionality is altered and introduced. Picture two scenarios: 1. An end-user — a maintenance technician — needs to move a part from one aircraft to another. System updates must happen in real-time. 2. The vendor releases a new version of the system. It includes both major and minor changes. There is an internal desire to launch this release as soon as possible.

Scenario 1 — User manuals

Those familiar with aircraft maintenance know that all of the work done on the aircraft must refer to the approved aircraft maintenance manual (AMM). While cannibalization is frequent in some organizations, it is not something a particular technician will do on a daily basis. Access to a step-by-step manual, which must be referenced in a corrective action write-up, certainly helps. Regulators ensure the correct and

“…to sustain excellent production standards and sensible balance of hands-on work versus system updates (direct and indirect time), as well as to preserve data integrity, a tailored step-by-step user manual for the IT system updates is also helpful.” current procedures are followed by quoting the AMM reference. Similarly, to sustain excellent production standards and sensible balance of hands-on work versus system updates (direct and indirect time), as well as to preserve data integrity, a tailored step-by-step user manual for the IT system updates is also helpful. Where is this ‘manual’ stored and how is it kept up-to-date? Is it easily accessible by users? The manual should seamlessly interact with the MRO IT system screens by task, and your team’s actual experiences should be key sources for its content.

Scenario 2 — Managing releases

MRO systems need a documented release management strategy and plan. Clear ownership is important — does it belong to the business or the IT organization? The impact of a new system release or change with in-situ business processes and procedures is an easy task in a well-managed environment. All configuration attributes or system programs, along with alerts as to the roles that are affected and how, are available within hours or days, not months. Once changes are known and understood, a consolidated project for comprehensive adoption can be defined. This includes processes, data, and system configuration changes—all well-coordinated and with assigned owners. Execution of the project includes system configuration, testing, training, and data tasks. This should be seamless within your organizational structure. Done properly, release management is AIRCRAFT IT MRO • Q1/2025 • 85

continuous—albeit with varying intensity at certain periods of the year.

A BLUEPRINT BUILT TO LAST

The key to continuous improvement is a complete awareness of your current state at any point. Only then can improvement analysis occur. This current state exists in your solution blueprint. Detailed business processes are mapped with enabling technology components, providing the best possible representation. Structured measurement, monitoring, and improvements to the blueprint need to take place across the MRO business and IT support organization — regardless of whether business or technology initiatives prompt change. For now, that’s How I see IT…

ALLAN BACHAN

Allan is a Vice President at ICF with 34 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ADSoftware

ADT: Applied Database Technology

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: France, Thailand, South Africa, Brazil

AeroATeam W: www.aeroateam.com T: +1 (678) 772 3328 E: admin@aeroateam.com Location: Melbourne FL

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

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AIRCRAFT IT MRO • Q1/2025 • 86

NAME(S) OF PRODUCT(S) MARKETED • Maintenance Engineering, and IT Tech Services KEY BUSINESS SOFTWARE AREAS • Process & Implementation • Selection & App Licensing • Technology Hosting & Dev • Tech Support MRO – CAMO The AeroATeam provides support to aircraft maintenance organizations with optimization techniques to increase production, control costs, and minimize safety and noncompliance risks. The team of aviation industry professionals who make up the AeroATeam have specific talents and deep experience. Collectively they offer a unique aviation technology product and service offering. When the AeroATeam works with you, you get the lowest cost and highest quality solutions available. They’re here to enhance your team and support your advancement of technology to improve your business. The AeroATeam enjoys solving problems and offering the best value with experience and proven success: an end-to-end business and IT solution provider for all your Aircraft Maintenance, Repair and Overhaul (MRO) needs, specializing in the ability to develop integrated business and people processes, practices and IT Solutions to execute an efficient and effective MRO Operation.

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DIRECTORY

Aerostrat

AireXpert

AirNxt

W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com

W: www.airexpert.net T: +1 716-268-1000 E: global.sales@airexpert.net

W: www.airnxt.ai T: +971 4 244 2279 E: contact@airnxt.ai

Location: Seattle, USA

Location: United States

Locations: United Arab Emirates

NAME OF PRODUCT MARKETED • Aerros

NAME(S) OF PRODUCT(S) MARKETED • AireXpert

NAME OF PRODUCT MARKETED • Next-gen MRO Software

KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules

KEY BUSINESS SOFTWARE AREAS • MRO Communications • Multilayer Collaboration • Productivity Automations • Legacy & API Integrations • Data Analytics & Reporting

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

AireXpert builds and maintains the software infrastructure that serves as the access gateway to the globally Integrated Maintenance & Engineering Network, enabling airlines to aggregate multiple communication channels and achieve their objectives of increased productivity, efficiency, performance, and reliability. The tightly integrated, role-based system connects stakeholders across the Tech Ops value chain, including airlines, MROs, OEMs and service providers. By focusing on communication, collaboration, and automation, AireXpert makes it easy for the world’s leading airline brands to eliminate silos across their entire route network from day one, driving operational excellence while significantly reducing costs.

KEY BUSINESS/SOFTWARE AREAS • Instant Onboarding and No Training Required • AI-Powered Predictive Maintenance • AI-Assisted Data Import • Comprehensive Real-Time Analytics • Intelligent Digital Logbook with Offline Sync

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Key features include AI-powered predictive maintenance, which anticipates potential issues before they disrupt operations, reducing downtime and extending asset lifespan. AI-assisted data import facilitates a fast, flawless transition of historical data, ensuring continuity and accuracy without operational disruptions. AirNxt’s real-time analytics provide deep insights and data-driven decision-making, enabling maintenance teams to monitor performance, track KPIs, and streamline processes effectively. The platform’s intelligent digital logbook automates critical record-keeping, reducing manual errors and enhancing compliance, while offline sync capabilities guarantee that vital data is always accessible, even in disconnected environments. With user-friendly design and cutting-edge AI integration, AirNxt meets the evolving demands of modern aviation maintenance.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integration-ready and designed to work as an extension of a user’s existing information systems.

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AirNxt is redefining aviation maintenance with next-gen, AIpowered MRO Software designed to overcome the limitations of legacy systems. The platform is built for seamless integration and instant onboarding, allowing teams to optimise operations without the need for extensive training or complex setup. This empowers aviation teams to stay ahead with minimal effort.

Driven by industry experts, AirNxt is crafted to simplify and elevate the entire maintenance workflow, setting new standards in efficiency, reliability, and operational excellence.

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Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information

AIRCRAFTMRO IT www.aircraftIT.com

DIRECTORY

Asia Digital Engineering W: www.ade.aero E: sales@ade.aero Locations: Malaysia, Indonesia, Thailand, Philippines, Cambodia

NAME OF PRODUCT MARKETED • AEROTRADE — Aircraft parts marketplace • ELEVADE — Fleet management software KEY BUSINESS SOFTWARE AREAS • Aircraft Parts Marketplace • AOG Inventory Support • Daily Aircraft Status Report • Real Time Aircraft Condition Monitoring • RFID Aircraft Cabin Monitoring As a growing Maintenance, Repair, and Overhaul (MRO) provider, ADE® understands the challenges that airlines face in maintaining aircraft at peak performance. Building on our MRO expertise, ADE® enhances airline operations with advanced digital platforms like AEROTRADE® and ELEVADE™. AEROTRADE® is an online marketplace for aircraft parts that connects buyers with verified suppliers globally, simplifies procurement, and improves inventory management. The platform reduces lead times for parts sourcing with timely aircraft spares delivery, while minimizing procurement complexity. ELEVADE™ empowers airlines to proactively manage maintenance through real-time monitoring and defect management. It delivers actionable insights into aircraft performance, enabling maintenance teams to address issues before they escalate, reducing downtime and enhancing fleet efficiency, while improving compliance to safety. Ready to optimize fleet maintenance and streamline procurement for your airline? Whether you’re managing a lowcost carrier or a full-service airline, ADE’s solutions are tailored to meet the needs of maintenance managers and procurement leaders. Contact ADE at www.ade.aero to discover how they help keep your aircraft flying longer, safer, and more efficiently.

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ASQS (Advanced Safety and Quality Solutions)

Aviation InterTec Services

The Boeing Company

W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.boeing.com T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada

Locations: Canada, Malta

Location: Over 65 locations around the world

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

NAME OF PRODUCT MARKETED • RAAS

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program

KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module

RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for mid-size fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/ accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, upto-date regulations database, ensures legal compliance with national and international requirements and standards.

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KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration

RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browser-based information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

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AIRCRAFT IT MRO • Q1/2025 • 88

KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.

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DIRECTORY

BytzSoft Technologies Inc.

Comply365

W: www.bytzsoft.com T: 001 201 270 8019 T: 0091 965 704 2657 E: sales@bytzsoft.com

W: www.comply365.com • www.vistair.com T: UK: +44 (0)1454 616531 T: US: +1 (608) 313-1500 E: info@comply365.com

Location: Over 65 locations around the world

Location: UK (HQ), US, Australia

NAME OF PRODUCT MARKETED • FlyPal®-CAMO/MRO/QMS/SMS/OPS

NAME OF PRODUCT MARKETED • DocuNet • ProAuthor (XML-Based Authoring) • SafetyNet • Training (LMS Learning Manager) • Data & Analytics KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management and Distribution Platform (All format types inc. PDF, XML, S1000D, I Spec 2200)• • Electronic Flight Bag (EFB) • Flight & Tech Operations • Data & Analytics • Aviation Safety Management Software • Maintenance & Engineering

KEY BUSINESS/SOFTWARE AREAS • CAMO Engg. & Maintenance Engg • MRO Engg • Audits & Compliance Management • Safety Risk & Assurance Management • Crew Scheduling/FDTL Compliances/ Training Records BytzSoft Technologies Inc. believes in shared responsibility for aviation safety, and they ensure that their aviation software solution provides quality product to customers to aid them in remaining compliant with regulations at all times. The business provides value for money to their clients who use BytzSoft’s products to bring in process and data driven approaches to improve efficiency and effectivity of the employees working with airlines, charter operators, MRO’s and fleet management companies. Management of all these companies can get required data on their dashboard as well as detailed MIS reports at the touch of a finger. BytzSoft’s cloud-based web applications are scalable and deployable at a fast pace, thus reducing the implementation time and improving on margins. No matter what kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal® can be configured to meet your needs.

Comply365 delivers comprehensive, cloud-based solutions designed to enhance operational efficiency, safety, and compliance in the aviation and defense sectors, including the industry’s leading XML-based authoring solution. The EFB solution ensures crews have access to mission-critical information throughout each flight phase. Comply365’s document management platform, DocuNet, offers a unified control point for editing, publishing, and distributing documentation across web and mobile devices, supporting all document formats, increasing productivity by delivering targeted content to any mobile device or workstation.

Communications Software (Airline Systems)

Conduce

Location: UK

Location: Nuneaton, UK

NAME OF PRODUCT MARKETED • OASES Modules • OASES Mobile • OASES Techlog • OASES Cloud • OASES Web

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eCentral8 • eTraining8 • eForm8 • eDoc8

KEY BUSINESS/SOFTWARE AREAS • Continuing Airworthiness • Material, Warranty & Commercial Management • Planning & Production • Line Maintenane • Complete MRO workflows

KEY BUSINESS/SOFTWARE AREAS • Electronic Logbook (ELB) • Cabin Log • Electronic Forms Designer • Document Viewer

W: www.oases.aero T: +44 1621 817 425 E: info@oases.aero

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

Specializing in safety, quality management, training and data analytics solutions that drive significant commercial savings by improving safety and compliance, Comply365’s technology connects reporting to procedural changes, fostering a safer organizational environment. By combining cutting-edge technology, development expertise, and exceptional service delivery, Comply365 empowers commercial airlines, aerospace, and defense organizations to achieve unparalleled operational excellence. Their focus on secure, mobile solutions makes Comply365 a trusted partner in digital transformation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

Conduce pioneer mobile aviation solutions. eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide. eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs. Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips. Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

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AIRCRAFT IT MRO • Q1/2025 • 89

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DIRECTORY

CrossConsense

DeltaXignia

EmpowerMX

eTT Aviation

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.deltaxignia.com T: +44 (0)1684 532130 E: info@deltaxignia.com

Location: Frankfurt Germany

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

Location: Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire, UK

Location: Frisco TX, USA

Locations: Boise, ID, USA

NAME OF PRODUCT MARKETED • Aircraft Fleet View • ACSIS • AviationDW

NAME(S) OF PRODUCT(S) MARKETED • XML Compare, XML Merge, XML Data Compare, ConversionQA, DITA Compare and Merge

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

NAME OF PRODUCT MARKETED • MISA: Complete Aviation Management Information System

KEY BUSINESS/SOFTWARE AREAS • Support and Hosting • Consulting and Data Migration • Business Intelligence solutions • App and dashboard development

KEY BUSINESS/SOFTWARE AREAS • Redline XML tables and diagrams • Need control? Configure comparison • Quality control content conversion • Document processing engine • CCMS workflow integration

KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)

KEY BUSINESS/SOFTWARE AREAS • Accounting • Maintenance • Inventory Management • Purchasing • Human Resources/Payroll

CrossConsense’s portfolio runs from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight. AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics. Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information. ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety. AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

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At DeltaXignia they help the aerospace, aviation and defence sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations they can help compare and merge your complex content, such as manufacturer manual updates with proprietory documentation. Where compliance and safety are paramount you need an accurate and reliable method for finding and merging change, that can be configured to specifically work with your content. Complex comparison can be configured to give automatic results such as ignoring specific changes, moving content and content order as well as being able to write your own bespoke transformations. DeltaXignia are world leaders in finding change in complex tables and the only solution that offers comparison of diagrams and illustrations. Their processing engine can be built into your CCMS or workflow or application code to automate processing. Available on premise or within your secure cloud infrastructure. The DeltaXignia team of experts work with all stakeholders to successfully meet your complex and varied requirements from inception through to a more accurate and efficient comparison result.

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EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management. It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them. MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

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DIRECTORY

EXSYN Aviation Solutions

Flatirons Solutions

FlightWatching

W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

Location: Amsterdam

Locations: Europe, Asia, USA, Middle East

W: www.flightwatching.com E: beaujard@flightwatching.com E: contact@flightwatching.com E: romain.blanquet@flightwatching.com

NAME OF PRODUCT MARKETED • NEXUS, AVILYTICS

NAME OF PRODUCT MARKETED • CORENA Suite

KEY BUSINESS/SOFTWARE AREAS • Aircraft Data Management • Data Migration • Data Integration • Aircraft Reliability Management • Predictive Maintenance • Robotic Process Automation

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.

Location: Toulouse, France

NAME OF PRODUCT MARKETED • APU Fleet Management • Wilco data platform • Wilco fuel saving platform KEY BUSINESS/SOFTWARE AREAS • APU & nose to tail predictive maintenance • Fuel saving solutions • Engine trend monitoring • Aircraft data market place • ACARS cost saving solutions FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.

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Our customers are: • MROs looking for solutions to build their own fleet management solutions • OEMs willing to explore and collect aircraft data related to equipment behavior • Airlines chasing solution to cut fuel burn on ground Contact us for your customized digital solutions.

Want to be involved? Simply email scott.leslie@aircraftit.com for more information

AIRCRAFTMRO IT CLICK HERE for Product Details CLICK HERE to Request Private Demo

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AIRCRAFT IT MRO • Q1/2025 • 91

www.aircraftIT.com

DIRECTORY

flydocs

Flyht

Gamit

IBM

W: www.flydocs.aero E: sales@flydocs.aero

W: www.flyht.com T: +1-403-250-9956 E: info@flyht.com

W: www.ROAM.Aero T: +44 (0)1279 818 800 E: Anthony.Wilkinson@AMACAerospace.com

W: www.ibm.com T: +1-437 777 5140 E: Jagdeep.Chharhan@ibm.com

Locations: Calgary, Canada; Denver, USA; Frankfurt, Germany

Locations: Stansted, UK

Location: United States, Canada, Brazil, England, Ireland, India, Romania, and Germany

NAME OF PRODUCT MARKETED • AFIRS 228 Iridium SATCOM Solutions • AFIRS Edge/Edge+ data harvesting (WQAR/AID) platform • AFIRS Power Connect • FLYHT-WVSS-II Weather (humidity) sensors • FuelSense

NAME OF PRODUCT MARKETED • ROAM (Records Online Asset Management), Materials and Logitsic Support, AOG Support & CAMO Services

NAME OF PRODUCT MARKETED • Maximo Application Suite

Locations: Birmingham UK

NAME OF PRODUCT MARKETED • Aircraft maintenance records management • Lease asset management • Aircraft transition management • Component & part management KEY BUSINESS/SOFTWARE AREAS • Aircraft maintenance records management • Lifecycle asset management • Aircraft transition management • Component & part management • Engineering services flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle. Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, we are trusted by over 78 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.

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KEY BUSINESS/SOFTWARE AREAS • Global voice and data Iridium solutions • 5G WQAR/AID for data harvesting and Connected Aircraft/EFB solutions • Power over ethernet – universal charging and connectivity • Weather sensors • Airborne data loading (ADL+) with our partner MBS Electronic • Fuel data analytics • See also CrossConsense (above) FLYHT Aerospace Solutions, Ltd. has been providing aircraft data solutions for the aviation industry for 25 years. With roots as an early Iridium avionics supplier and data services provider to commercial airlines and OEMs, the company now boasts an innovative product portfolio and aircraft installation design expertise that makes FLYHT an ideal trusted partner for accelerating customers’ data harvesting vision. FLYHT provides airlines with Actionable Intelligence to transform operational insight into immediate, quantifiable action, and delivers industry leading solutions to improve aviation safety, efficiency, and profitability. This unique capability is driven by a suite of patented aircraft certified hardware products, AFIRS™. Solutions include an aircraft satcom/interface device that enables cockpit voice communications, the transmission of aircraft data both inflight via satellite and post-flight via 5G, real-time aircraft state and fleet status analysis, and preventative maintenance solutions. FLYHT’s hardware products can also be interfaced with FLYHT’s proprietary relative humidity sensors to deliver airborne weather and humidity data in real-time.

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KEY BUSINESS/SOFTWARE AREAS • Streamlined organisation document processes • Intuitive & user-friendly interface that requires limited training • Highly searchable, locates a single document in seconds • Automatic classification of document typesupersedes barcode technology • Integrations with leading industry M&E systems ROAM provides airlines, MRO’s and lessors across the globe with an agile platform, integrating with leading maintenance and planning systems to deliver a secure, cloud-based solution to manage your entire fleet of aircraft air worthiness records, supporting audits, transitions and end of lease requirements. Gamit has re-engineered the traditional storage methods of aircraft records, by using the most advanced automatic technologies to provide comprehensive levels of indexing and powerful search capabilities, using embedded OCR.

KEY BUSINESS/SOFTWARE AREAS • EAM • APM • Visual Inspection • Reliability Strategies • Fleet Management IBM Maximo for Aviation is a next-generation, military-grade aviation asset management solution built to handle complex, diverse fleets with unmatched scalability. Designed to support the full asset lifecycle — from design and commissioning to operations, maintenance, and decommissioning — it is the onestop solution for OEMs, fleet operators, and MRO providers. Powered by Maximo Application Suite (MAS) and enhanced with IBM watsonx enterprise-grade generative AI, Maximo offers real-time visibility into asset health. This enables smart, predictive, and automated maintenance programs that boost technician efficiency, maximize aircraft uptime, and reduce overall maintenance costs. With modular add-ons including AI-based visual inspection, mobile field service management, sustainability tools, and intelligent inventory management, Maximo can be tailored to meet the unique needs of any aviation operation — commercial or defense. Maximo brings full regulatory compliance, optimizes maintenance schedules, and integrates seamlessly with ERP and flight systems. Its powerful analytics and mobile capabilities make it a flexible, scalable solution for the evolving aviation industry. For organizations seeking to improve safety, efficiency, and profitability across the entire aircraft lifecycle, Maximo for Aviation is the ultimate command center — where innovation meets reliability at altitude.

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DIRECTORY

Ideagen

Infosys

IDMR

W: www.ideagen.com T: 01629 699 100 E: info.marketing@ideagen.com

W: www.infosys.com E: russell.viciedo01@infosys.com

W: www.IDMR.com T: +1-347-565-4367 E: irevivo@idmr.com Location: New York/Tel Aviv

NAME OF PRODUCT MARKETED • Ideagen Coruson KEY BUSINESS/SOFTWARE AREAS • Incident management & reporting • Document control & policy management • Performance monitoring • Operation risk management • Audit management Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing you to optimize incident response and risk reduction strategies for long-term success. By leveraging real-time data and comprehensive insights, you can make informed decisions and implement proactive measures to enhance safety across your operations. BENEFITS: A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations and improve efficiency and productivity; Organization-specific smart forms; Document management and change control; Bowtie risk module and business analytics FEATURES: Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive. • Action management • Document control and policy management • Audit management • Change control • Business process modelling and automation • Incident management and reporting • Operation risk management • Performance monitoring With Ideagen Coruson, embed safety management throughout your organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.

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KEY BUSINESS/SOFTWARE AREAS • Insights • Tracking • Data Analysis The Infosys Aerospace and Defense practice offers predictive asset maintenance solutions to enhance the airworthiness of aircraft. We use a patented knowledge system to digitize structural repair manuals and aircraft / component maintenance manuals. Our knowledge engines simplify data interpretation for maintenance and repair of metallic as well as composite structures / components. The Infosys Asset Genome solution unifies data across operations, including performance data, fuel consumption, and wear-and-tear. It combines data from aircraft health monitoring systems, inspection reports, and Maintenance, Repair and Overhaul (MRO) records to identify issues in design, production and maintenance. Our solution boosts asset performance and extends the lifespan of assets in heavy engineering, oil and gas, and transportation industries. Our Artificial Intelligence (AI)-based tools map recurring aircraft maintenance issues with flying conditions, altitude, temperature, and pressure, which drives predictive maintenance to eliminate malfunction and minimize service interruptions. Condition-based maintenance improves aircraft serviceability, while optimizing the frequency of scheduled maintenance.

NAME OF PRODUCT MARKETED • InForm KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs • Electronic Signatures IDMR Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

Infosys customizes predictive maintenance models for each asset class, and establishes an alert mechanism based on criticality and business value. Our predictive models mitigate failure by identifying and prioritizing maintenance requirements. Significantly, digital manuals, inspection procedures and work scheduling boost the productivity of the aircraft maintenance team.

Want to be involved? Simply email scott.leslie@aircraftit.com for more information

AIRCRAFTMRO IT

Our knowledge-based engineering approach and web-based tools for technical documentation accelerate recertification after MRO services.

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AIRCRAFT IT MRO • Q1/2025 • 93

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DIRECTORY

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information

IFS

KeepFlying®

W: www.ifs.com T: + 613-576-2480 E: AndInfo@ifsworld.com

W: www.keepflying.aero T: 1-201-490-206 / 65-9235-2654 E: info@keepflying.aero

Locations: 60+ Worldwide

Location: Singapore, USA, Australia

NAME OF PRODUCT MARKETED • IFS Cloud, IFS Maintenix

NAME OF PRODUCT MARKETED • ATA SpXchange™ • Engine FinTwin® MRO EDITION • Engine FinTwin® Asset Owner EDITION • Aircraft FinTwin® MRO Edition • Aircraft FinTwin® Asset Owner Edition KEY BUSINESS/SOFTWARE AREAS • AI driven ATA Spec Data Exchange • Asset Driven MRO Profitability Modelling • RUL Cashflow & Revenue Models • Asset Lifecycle Credit Risk Analysis • Asset History Data Wrangling

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and programcentric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationallycritical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

• Gate 0 TAT optimization — Spec2500 driven • Ingestion of PDF records for Asset / Shop Visit creation • Work Scope & demand prediction based on Engine profile • AI driven Capacity Balancing — Manpower, Material • AOG costs optimizer — Vendor Rating & Smarter Demand prediction • Slot Sale to Induction Risk Profiler — Dynamic Cost & Profitability forecasts

Location: Germany, Albania, Switzerland, USA

NAME OF PRODUCT MARKETED • Volabase • iFF KEY BUSINESS/SOFTWARE AREAS • Process consulting / organization processes • IT consulting (processes, technologies, infrastructure) • MRO & Flights Ops consulting • Program and project management • Strategy consulting Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner. Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as… “We are at home in the digital world: We are digitalization.”

• Scrap Rate predictions and USM impact • Build Goal Optimization based on projected Asset placement(s) and RUL • Maintenance Reserves & Rentals modelling • Asset decision profiler — Cost & Revenue impacts • Redelivery Management & Cost profiling (Redelivery risks, Cost impact of risks, Risks mitigation simulator etc.,)

AIRCRAFTMRO IT www.aircraftIT.com

Some of the use cases that the platform address (and this is a growing list) include:

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

• Maintenance Value Economics for Trade — Interest Rates, Valuation Models, Yields. • Spec2500, Spec2000 (Ch 16, 18) AI driven data capture and transition

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AIRCRAFT IT MRO • Q1/2025 • 94

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DIRECTORY

Lufthansa Systems

M3 Solutions

Maxa

Motulus.aero

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.m3-solutions.net T: +1 888-318-4808 E: sales@m3-solutions.net

W: www.maxa.ai T: +505-615-6106 E: sales@maxa.ai

W: www.motulus.aero T: +44 7932 173833 E: steven.rushworth@motulus.com

Location: Headquarters: Germany, Locations in 16 countries worldwide

Location: Fort Lauderdale USA, Europe, Asia

Location: Montreal, Canada

Location: Hoboken (Antwerpen), Belgium

NAME OF PRODUCT MARKETED • Lido, NetLine, SIRAX, SchedConnect

NAME OF PRODUCT MARKETED • M3 Platform – Mobile Device Synchronization and Asset Management Solution

NAME OF PRODUCT MARKETED • Maxa Software Platform

NAME OF PRODUCT MARKETED • Integrated Crew Scheduling (Pairings and Rostering), Tail Assignment, Network Optimization and Schedule Building

KEY BUSINESS/SOFTWARE AREAS • Operations Solutions • Flight Deck Solutions • Commercial Solutions • Finance Solutions Lufthansa Systems is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry know-how with forward-looking technological expertise for more than 25 years. The company offers its more than 350 airline customers an extensive range of successful and in many cases market-leading products. These innovative IT products and services cover all of an airline’s business processes — in the flight deck, in the cabin and on the ground — and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model. Lido – integrated solutions for every phase of the flight NetLine – the integrated scheduling and operations solution from planning until the day of operations SIRAX – our portfolio of integrated solutions provide 360° financial process coverage SchedConnect – ideal codeshare connections including schedule data exchange and a central flight repository

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KEY BUSINESS/SOFTWARE AREAS • MRO Maintenance Mechanics — Device Synchronisation & management. • Above & Below the Wing Specialists — Device (asset) management • Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android. • Device Management (HW) — Charging, Access Control & Surveillance. M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.

KEY BUSINESS/SOFTWARE AREAS • Data Analytics • Data Products • Articial Intelligence (AI), Machine Learning (ML) • Predictive Maintenance • Data Mapping and Translation Maxa’s goal is to automate the complexity of data processing to enable focus on valuable data-driven insights. This means automation of the creation of Data Products through AI/ML driven data transformation, data table mapping and schema simplification. The Maxa Engine can then pre-calculate the business logic, including applying AI/ML, so that the Data Products are ready for consumption by the business through any industry standard visualization tool such as PowerBI or Tableau.

For many airlines operating costs, fuel and crew costs form a significant part of their cost base. The delivery of an efficient and robust plan whilst continuing to guarantee an excellent customer offering and employee satisfaction is critical to an airlines success, The complexity of such a plan, and its importance to an organisation makes creating schedules and operational plans ideal candidates to be solved by optimization. At Motulus.aero we enjoy solving the problems that haven’t been solved before by deploying the next generation in optimization products. By combining pioneering algorithms with the power of cloud computing we are able to tackle these complex and large scale problems. Specialising in crew scheduling (pairing and roster production), tail assignment and network optimization we help organisations to reduce crew costs, increase aircraft and equipment utilisation, reduce fuel and operational costs, improve revenue opportunities, increase crew and colleague satisfactions, and improve operational robustness.

The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.

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KEY BUSINESS/SOFTWARE AREAS • Motulus Integrated Crew Scheduling (MICS) • Motulus Tail Assignment (MTA) • Motulus Network Optimization (MNO)

Having deployed products to a number of industries Motulus had an original mission in aviation to develop innovative products for airline crew resource scheduling problems. Following successful implementations with two European airlines the teams expertise has now been stretched to solve network optimization and tail assignment problems.

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AIRCRAFT IT MRO • Q1/2025 • 95

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DIRECTORY

MRX Systems

NVable

QOCO Systems

Ramco Systems

W: www.mrxsys.com T: +33 6 20 43 01 27 E: contact@mrxsys.com

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.qoco.aero T: +358 10 501 4001 E: hello@qoco.aero

W: www.ramco.com T: +91 44 2235 4510 E: contact@ramco.com

Location: Luxembourg/Monaco

Location: Glasgow, UK

Location: Finland

Location: 21 offices worldwide

NAME OF PRODUCT MARKETED • Blue EYE, Blue MRO, Blue STOK

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCTS MARKETED • MROTools.io, Aviadex.io

KEY BUSINESS/SOFTWARE AREAS • Quotation & Invoicing • Project Management & Reporting • Work Report Automatic Generation • eJobCard iPad App • Logistics & Inventory Management

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance

KEY BUSINESS/SOFTWARE AREAS • Intelligent maintenance • Data management and integrations • Lean operations • Digital tool management • SaaS solutions

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

TThe MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labourintensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

Blue EYE designed for CAMO management (including eTechlog), this module enables you to keep track of the maintenance status of your fleet (including scheduled and unscheduled maintenance, AD, SB), send work orders to maintenance centres and compile all history of parts, repairs, findings in one unique environment. Blue MRO designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report. Blue STOK enables you to link all your MRO centre operations to the associated logistics through powerful features such as demand planning, sourcing (purchases, exchanges, overhaul), invoicing and inventory management. Blue OPS designed for Air Operators, this module enables you to manage all aspects of your operations. In one place, easily manage flight schedules, create and edit flight plans, access an updated database with all information about your crew, manage crew status and planning and allocate team members and resources to flights.

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The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, longstanding clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, Aviadex.io for intelligent integrations between collaborating players in aviation. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more. All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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AIRCRAFT IT MRO • Q1/2025 • 96

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform. Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; Hyper-Connected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on businesscritical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

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DIRECTORY

REDiFly

ROTA.technology Inc.

Seabury Solutions

W: www.redifly.com T: +41 43 555 31 65 E: las@redifly.com

W: rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology

W: www.seaburysolutions.com T: +353 860 621311 E: mkt@seaburysolutions.com

Location: Melbourne, FL USA and global

Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA

NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority

Location: Switzerland (HQ), Ireland

NAME OF PRODUCT MARKETED • REDiFly Pilot Log • REDiFly Tech Log • REDiFly Cabin Log • REDiFly Command (Ground System) • REDiFly Core (Integration Module) KEY BUSINESS/SOFTWARE AREAS • Full Electronic Technical Logbook • Digitization of paper process • Data harvest, storage & analytics • Maintenance and scheduling integration • CAME & compliance support • Defect management REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others. What does REDiFly do? REDiFly works with the key people involved in digitizing a client’s current paper-based aircraft technical logbook. In doing so, the solution increases levels of safety and regulatory compliance, streamlines flight-to-ground connectivity and enables digital archives of secure and searchable aircraft records. REDiFly provides a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.

KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs. With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.

What makes REDiFly different? It is an independent company that applies a user-centric approach by working closely with customers through the onboarding, trial and go-live phases of an implementation. Its flexibility means that REDiFly adapts to a client’s current processes rather than the other way around.

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AIRCRAFTMRO IT CLICK HERE for Product Details CLICK HERE to Request Private Demo

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AIRCRAFT IT MRO • Q1/2025 • 97

www.aircraftIT.com

DIRECTORY

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information

AIRCRAFTMRO IT www.aircraftIT.com

Swiss Aviation Software

TRAX

Ultramain

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.trax.aero T: +1 305.662.7400 E: sales@trax.aero

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

Location: Albuquerque, New Mexico, USA

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED • eMRO • eMobility

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/ Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control • Component Maintenance • Commercial • HR • QA • Financial Management • Mobile suite • Flight simulators • Multi-entity functions Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-of-the-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.

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KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Paperless Maintenance • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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AIRCRAFT IT MRO • Q1/2025 • 98

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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DIRECTORY

Veryon

Web Manuals International

Yonder

W: www.veryon.com T: +1-800-747-4560 E: marketing@veryon.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info

Location: USA, Canada, UK, India

Location: New York, San Diego, Singapore, Sydney and Malmö, Sweden

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Veryon Tracking, Veryon Tracking+, Veryon Diagnostics, Veryon Publications

NAME(S) OF PRODUCT(S) MARKETED • Web Manuals

NAME OF PRODUCT MARKETED • Yonder

KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution

KEY BUSINESS/SOFTWARE AREAS • Smart Documentation Management • Knowledge Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning

Web Manuals is an all-in-one Document Management System designed with the needs of aviation professionals at heart. This revolutionary platform streamlines the entire documentation process, from editing, reviewing, to distribution and monitoring, saving you up to 80% of your time spent in the documentation process. The cloud-based software not only simplifies the documentation process but also eases the burden of regulatory compliance through automated smart modules.

Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations, and standards. Yonder brings operations manuals and aircraft manufacturer documents together in one place. The solution’s smart documents make life much easier for aircrews and ground staff alike: Dynamic content: Moving beyond PDFs — Yonder is a digital solution that works with dynamic content, not static documents. Create user-specific profiles to make sure your staff always get the right information at the right time. Personalized change updates: Let specific user groups know an update has been made as soon as it is effective — and even ask for a read receipt if required. Native offline app: all your content available anytime, anywhere.

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • MRO Management • Inventory Management • Flight Operations • Defect Analysis • Guided Troubleshooting • Technical Publications Veryon is the leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 150 countries worldwide. We help everyone from airlines and MROs to rotary operators and OEMs get their aircraft more uptime. Challenges like unscheduled repairs, part availability, and excessive paperwork lead to too many aircraft spending too much time on the ground. And that leads to needless delays, endless back and forth, and lots of wasted money. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics. That’s why thousands of aircraft operators, 25% of the worldwide commercial fleet, and over 100 OEMs all rely on Veryon. And it’s why customers have been able to achieve an average 23% improvement in aircraft downtime cost. Veryon. Let’s get you more uptime.

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With Web Manuals, you can easily connect your documents with regulations. Web Manuals is integrated with compliance libraries worldwide, including EASA, FAA, CASA, OTAR, and many other standard regulations. The system automatically generates alerts to keep you updated about any changes. Stay ahead of the game with an easy-to-update platform that ensures you maintain compliance for every audit. By turning what was initially a labor-intensive task into a seamless operation, Web Manuals is undoubtedly pioneering the digitization, authoring, and distribution of operational documentation. The platform is more than just a tool — it’s a solution that allows you to focus more on the manual content and spend less time on editing details.Web Manuals is rapidly expanding its global footprint. It has more than 650 customers and partners worldwide, and offices in New York, San Diego, Singapore, Sydney and Malmö, Sweden.

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But Yonder has many advantages for document managers too: Smart workflows: Revision- and document-specific workflows enable authorized users to trigger, discuss, check and approve changes effortlessly in fully-integrated solution. Automate manufacturer revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can be imported and revised automatically — even when they’ve been customized by the operator. Compliance connector: Content can be linked with the underlying regulations and standards (FAA, IOSA, EASA, etc.). That way, a workflow is automatically triggered whenever these change, ensuring full compliance by customers at all times.

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AIRCRAFT IT MRO • Q1/2025 • 99

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information

AIRCRAFTMRO IT www.aircraftIT.com

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AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — EMEA 17th & 18th June 2025 Hotel NH Noordwijk Conference Centre, Amsterdam, The Netherlands

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AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — AMERICAS 9th & 10th September 2025 Hyatt Regency Hotel, Miami FL, USA

SAVE THE DATES for the Aircraft IT / Aircraft Commerce 2025 Conference Program CLICK HERE FOR MORE INFORMATION

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — APAC 15th & 16th October 2025 Amari Watergate Hotel, Bangkok, Thailand

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18th ANNUAL FLIGHT OPERATIONS CONFERENCE

3rd & 4th December 2025 Radisson Hotel & Conference Centre, London Heathrow UK