Aircraft IT Ops V9.3, September-October 2020

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Air Hong Kong reaps the digital bonus

Going digital with document management improved safety and compliance

Trajectory Based Operations - Part 2

The changes TBO will make possible

EFB: Enhanced Flight Bag - Part 2

Delivering what pilots want within compliance


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COMMENT Aircraft IT Operations: whatever the current challenges, we must also look to the future and how the solutions that work today can take us towards that future

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: Telephone: +44 1273 454 235 Website: Chief Operating Officer Scott Leslie E-mail: Copy Editor/Contributor John Hancock E-mail: Magazine Production Dean Cook E-mail: AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2020 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.


t the beginning of this year, very few people had heard of the Coronavirus family of viruses and now, just nine or so months later, everybody knows about the latest member of the family, COVID-19. That’s how rapidly things can change. But while past viruses and other diseases have come and gone or simply failed to spread in to the wider population, COVID-19 has caused a true pandemic and the science consensus is that it won’t be going any time soon. That means that the disruptive practices that we’ve had to implement in order to live with it in recent times will need to be developed into less disruptive processes that we can implement in order to manage around COVID-19 in the long-term. This is as true for aircraft Operations as it is for any other sector. One truism often cited in IT circles is that the best solution to today’s problem is usually a solution that is already up and running and successful. That’s not to decry the development of new solutions that make use of new capabilities and functionalities, it’s just to say that a challenge such as COVID-19 is immediate whereas new solutions might take months, probably years, to bring to market. So, a lot of thinking within the Operations IT sector has focused on how to apply

proven solutions to address the challenges of this new situation as well as looking forward to new processes that will ensure the long-term viability for the sector. In this issue we have a great case study from Air Hong Kong about how that airline has implemented a new digital document management system to secure its long-term safety and compliance remits as well as to ensure that everybody always has the latest information. We also have the second parts of our two excellent white papers looking to the future. The first continues with how the EFB might develop with big data, artificial intelligence and machine learning. The second considers the very exciting development of Trajectory Based Operations (TBO) and how it could transform aviation and air travel for the better. Both developments have the potential to revolutionize how aircraft are operated and flown. As well as all of that, there is the regular round-up of news and technology developments: plus, of course, useful features such as the ‘Operations Software Directory’. This is Aircraft IT Operations: great ideas to face the challenges of a different future.

Ed Haskey


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CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

40 CASE STUDY: The value of digitization at Air Hong Kong Atila Taran, Manager Line Operations, Air Hong Kong and Emil Ahlgren, Sales Manager EMEA, Web Manuals How a sophisticated digital document management software system is crucial in helping to appoint a culture of safety and compliance across the airline, allowing for the tracking within revisions and offering workflows in a digital format.

46 VENDOR FLIGHT LOG: Evoke Systems In this Q&A piece, Mike Peters, CEO of Evoke Systems completes his ‘Vendor Flight Log’ for Aircraft IT.

48 WHITE PAPER: EFB should stand for enhanced flight bag. Part 2 Sébastien Veigneau, dgBirds President and Air France A320 Captain Big Data, Machine Learning and Artificial Intelligence are changing many things. For pilots that must mean more than just electronic versions of paper systems: pilots want to utilize data and digital processes to add value to their performance.

54 VENDOR FLIGHT LOG: StorkJet In a further Q&A piece, Piotr Niedziela, Head of Sales & Business Development at StorkJet completes his `Vendor Flight Log’ for Aircraft IT.

56 WHITE PAPER: Will Trajectory Based Operations (TBO) usher in a new way of working? Part 2 Michael Bryan, founding Principal and Managing Director of Closed Loop Consulting A change is coming. How Trajectory Based Operations (TBO) will drive a paradigm change in the way airlines operate and, as importantly, how to ensure your airline is ready to benefit.

62 Solutions in Practice Rod Tinnion, AIS and QA Officer at Bytron Aviation Systems As NOTAMS become ever more numerous, so the workload they create for pilots grows. But there is a better way to manage them.

64 Operations Software directory A detailed look at the world’s leading Operations IT systems



NAVBLUE partners with Xbox Game Studios for ‘Microsoft Flight Simulator’ First partnership between NAVBLUE and Xbox Game Studios NAVBLUE to supply data for ‘Microsoft Flight Simulator’

In late June 2020, NAVBLUE was pleased to announce that it has been selected to supply the data solutions for ‘Microsoft Flight Simulator,’ the next iteration in the franchise scheduled for release this year. NAVBLUE was selected to supply data solutions after an official contract was signed at the end of March 2020. The Microsoft Flight Simulator franchise is one of the longest running, best-selling, beloved simulators over the last 35 years. ‘Microsoft Flight Simulator’ will enable simmers, aviation fans, gamers and pilots to fly all types of aircraft, from light airplanes to long-range aircraft, with an extreme level of detail, in an incredibly realistic environment. Players can create their own flight plan and fly all over the world, by day or night, in all weather conditions. NAVBLUE will provide real-world aeronautical data to Microsoft through its Navigation+ and, post launch, Charts+ services, to support the realistic experience that is the next generation ‘Microsoft Flight Simulator’ software. Authentic worldwide navigation data, which is currently used on all major Flight Management Systems (FMS) and Flight Operation ground support tools, will be delivered in ARINC424 format, which is the international standard format for aircraft navigation. Realistic and accurate aerodrome and terminal procedure charts used by professional pilots across the globe will be supplied with Charts+ to allow gamers and virtual pilots to access genuine information about aviation procedures in the airports and airspace. Pierre Madrange, Vice President On Board+ at

NAVBLUE, said: “This partnership with Xbox Game Studios is a strong endorsement of our know-how in aircraft data management, supporting both real and simulated flight operation in aviation. Partnering with a major actor in the gaming industry is a new challenge for us at NAVBLUE and we are proud of taking part in the adventure!” “We are very excited to give to our Flight Simulator community the possibility to use data of quality such as NAVBLUE’s,” said Jorg Neuman, head of “Microsoft Flight Simulator. “For the first time ever, the simulation experience will benefit from regularly proficient updated data that will give the possibility to reach a level of realism never before grasped in Microsoft Flight Simulator. With NAVBLUE, we have an excellent partner who always listens to our simulation needs and provides the tools to allows us to present the most realistic navigation data for the flight sim community.”

About Xbox Game Studios

Xbox Game Studios develops and publishes games for console, PC and mobile platforms. Xbox Game Studios produces popular franchises Age of Empires, AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 6

Flight Simulator, Forza, Gears of War, Halo, Mojang Studios, State of Decay and more. The organization encompasses 15 game development studios – 343 Industries, The Coalition, Compulsion Games, Double Fine Productions, The Initiative, inXile Entertainment, Mojang Studios, Ninja Theory, Obsidian Entertainment, Playground Games, Rare, Turn 10 Studios, Undead Labs, World’s Edge and Publishing.


NAVBLUE is an Airbus Services company, wholly owned by Airbus, and dedicated to Flight Operations & Air Traffic Management Solutions. NAVBLUE provides digital solutions and services, and supports both civil and military environments, on the ground and onboard any aircraft and offers expertise in a range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM). NAVBLUE employs 550 employees spread across the world, with offices in Canada, France, Sweden, Thailand, UK and US and representatives in several other countries across the globe.

ENDURING SUPPORT Boeing understands the importance of unity. That is why we are standing by our customers with comprehensive lifecycle services designed to support confident decisions in these challenging times. And it is why we are committed to working together with our entire industry and doing everything we can to support its continued recovery.


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DocuNet Forms — supporting customers as they deal with new operational challenges. Vistair Systems, a leader in the development of aviation document, safety and quality management solutions, has, in mid-July 2020, released an upgrade to its DocuNet Forms module to further support aviation customers during this time. Using the highly flexible, integrated DocuNet Forms module, DocuNet customers can now create and distribute digital staff declaration forms throughout their operation, straight from the DocuNet viewer. The new enhancement has been developed in line with customers’ needs and to satisfy new EASA requirements surrounding normal operations during Covid-19. Additional functionality includes a daily pop-up feature, facilitating secure and easy data collection that is compliant with GDPR and a flexible notification system to ensure relevant stakeholders are alerted of any staff showing Covid-19 symptoms. Ian Herbert, Vistair CEO, commented: “As airlines start to resume operations, getting accurate information fast is crucial. Collecting and sharing data quickly between the front line and the operation will not only protect the safety of their staff and customers, but also ensure their operations continue to run smoothly as possible.“ Currently being rolled out to Vistair’s global client base of over 30 AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 8

commercial, aerospace and defense organizations worldwide, including DHL and Air Malta, the feedback has been uniformly positive. Mark Micallef, Technical Pilot at Air Malta commented: “During the Covid-19 pandemic, Vistair has provided both pragmatic and value-enhancing support. They have done a fantastic job implementing the Covid-19 declaration form for our staff and we are truly impressed with the continued evolution of DocuNet and unique ability to assist Air Malta in maintaining the highest level of compliance in our documentation.” The success of Vistair is intertwined with that of their customers, and during this challenging environment the business continues to stand side-byside with customers, and strive to maximize efficiency, as they work together through the unprecedented future ahead.

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Discover the ways customers succeed with Aircraft Commerce Vistair – Making the right connections

Based in Bristol UK, Vistair Systems is a leading provider in aviation, document and safety management solutions, used by over 30 aviation organisations worldwide. Aircraft Commerce has been working with Vistair for just over two years, supporting both their growth strategy and market visibility within the aviation Flight Operations and MRO space. Utilising Aircraft Commerce’s leading Aircraft IT platform, Vistair have access to a multitude of benefits including webinar hosting, quarterly advertisements in our Aircraft IT eJournal and insight into the latest industry news and developments. All of which have substantially contributed to their success in expanding global reach and promoting the value of their document management solution to the wider industry. In addition, Vistair has been attending the series of

industry-leading MRO and Flight Operations conferences year on year. The intimate nature of those events that are attended by a large proportion of airlines, aircraft operators and MRO providers worldwide, has provided Vistair with the ability to nurture existing relationships and showcase their latest document management innovations. Commenting on the growing relationship in early August 2020, Jo Strong, Marketing Manager at Vistair commented “Aircraft Commerce provides incomparable networking opportunities in both virtual and real-life settings with our target clients. The size and format of MRO and Flight Operations conferences are conducive to building relationships, having meaningful conversations and expanding business opportunities. In fact, the MRO and Flight Operations conference in Miami this year afforded Vistair the opportunity to showcase our DocuNet solution to US

Airline, XTRA Airways, who are now a valued customer.” Mike Naylor, Commercial Director at Vistair added: ‘Aircraft Commerce conferences are a fantastic focal point to meet with our existing customers but also to network with prospective contacts within the flight operations and MRO space. The regional conferences provide with Vistair a unique opportunity to showcase our leading document management technology in a live environment.” Read the full story on Aircraft IT Website

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Condor boosts fuel economy with SITA’s eWAS German leisure airline, Condor, announced in mid-July 2020 that it is making significant enhancements to fuel optimization through the deployment of eWAS to more than 700 pilots and dispatchers. The signing with SITA’s aircraft domain of expertise — which includes the provision of eWAS Pilot and eWAS Dispatch applications — brings several major benefits for the popular holiday airline. As severe weather events become more frequent and intense, eWAS Pilot delivers both forecasts and satellite-based observation data, enabling Condor’s crews to avoid the avoidable and create more economic, intelligent and flexible flight plans. Through enhanced route optimization, Condor is further ensuring the safety and wellbeing of its passengers, pilots and crews, as well as addressing demands to lessen environmental impact, by reducing

unnecessary fuel consumption and limiting turnaround times, achieving significant fuel- and cost-savings. eWAS Dispatch, which has been developed in collaboration with dispatchers themselves, will improve workflow by providing the same, real-time, graphically optimized view and information as pilots, enhancing processes and collaboration across dispatch and cockpit teams. Christian Schmitt, Managing Director Operations of Condor, said: “At Condor, our focus has always been delivering on the promise of quality to our passengers and ensuring the highest safety standards for customers, crews and pilots. As an existing SITA customer, its aircraft communications technology has enabled us to collaborate more efficiently. Taking this next step in our partnership enables us to further enhance our operations and increase fuel economy, reflecting our strong emphasis on ecological

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responsibility.” Stephan Egli, Commercial VP Europe, Middle East & Africa, SITA FOR AIRCRAFT, commented: “The expectation for real-time data flow is growing rapidly, with a host of changing mandates and regulations to ensure that flying is safer and more sustainable than ever. Alongside this, we want to enable our airline customers to provide real passenger satisfaction and optimize costs wherever possible. We’re pleased to continue our work with Condor to transform its optimization plans into reality and help them achieve this.” The announcement comes just months after SITA’s acquisition of GTD Air Services — its collaborative partner in the development of the eWAS portfolio — which seeks to help airlines embrace a digital shift making flying safer, more efficient and sustainable. Read the full story on Aircraft IT Website


GoAir chooses SkyBreathe® eco-flying solution for fuel efficiency In recent months, the Indian aviation sector has been heavily impacted by the coronavirus pandemic. As flights took to skies in August 2020, GoAir, India’s most trusted brand, availed itself of the opportunity to be at the forefront of environmental excellence by implementing SkyBreathe® eco-flying solution to improve its operational efficiency. This partnership will help GoAir become greener while reducing fuel costs and increasing competitive advantage. Typically, fuel consumption accounts for as much as 30-40 percent of an airline’s operating costs and lower fuel burn ultimately contributes to substantial cost savings. To increase fuel efficiency, airlines need to identify the areas requiring improvement with the help of analytics and must drive behavioral change with their systems and processes. SkyBreathe® is an innovative cloud-based software solution invented by OpenAirlines and used by more

than 40 airlines and operators of all sizes and fleet types worldwide. The software features an Artificial Intelligence engine with cutting-edge algorithms to automatically analyze large amounts of flight data and assess operational efficiency improvements at fleet, route, and individual flight stage level. The Big Data solution considers the exact flight conditions, such as weather, flight path, Air Traffic Control and payload, to produce optimum recommendations. It generates insights, which are shared with all stakeholders through synthetic and easy-to-read dashboard. Pilots can visualize their actual flights in 3D, and get an individual debrief on each fuel-saving best practice via a dedicated mobile app. “Aviation is key to help people move freely across the planet. The biggest challenge for aviation in the future ahead is sustainability, both economical and ecological, and we must be a leader of this new era.

Flight efficiency services are an important part of the global aviation industry, helping airlines reduce costs significantly and help regulate emissions, which India has committed to reducing. If we harness the power of digital technology to reduce fuel consumption, we can improve our competitiveness, lower our costs, save jobs, and give hope to people in communities across our country. SkyBreathe® is flexible enough to integrate with GoAir’s existing aircraft systems, enabling fast deployment and the ability to support fleet growth Additionally, the implementation will enhance fuel conservation, help solve climate change and make sure that we emerge from this Covid-19 crisis as a leader of Indian aviation. At GoAir we continuously initiate to proactively take steps to take care of our passengers at every touch point,” said, Mr Kaushik Khona, Chief Executive Officer, GoAir. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details



NAVBLUE launches RunwaySense, enabling airlines and airports to assess and report runway conditions using the aircraft as a sensor NAVBLUE was pleased to announce, in mid-July 2020, the launch of the RunwaySense service, allowing airlines and airports to accurately assess and report runway conditions by using Airbus aircraft as sensors. Airports can use the aircraft data to inform their runway clearing operations, better timing runway clearing activities or targeting application of de-icing chemicals. Furthermore, with the mandatory ICAO Global Reporting Format (GRF), due to come into effect in November 2020, this data contributes to airports reporting requirements with accurate, near real-time runway performance information. Airlines can use this data to better monitor their operations as they share the data their aircraft have generated internally, or access data generated by other operators.

RunwaySense is based on BACF+ (Braking Action Computation Function), software released by NAVBLUE in 2019 on the Airbus single-aisle family. BACF+ generates a message on the aircraft, accurately reporting the condition of the runway it’s just landed on, against the FAA’s Take-off and Landing Performance Assessment (TALPA) Runway Condition Assessment Matrix (RCAM). This data, already available to the pilot through the MCDU (Multi Function Control and Display Unit), will now be accessible from NAVBLUE via dedicated channels which can be selected to best fit the user’s operational requirements. Users will be able to access the data via a NAVBLUE web-based tool or an Application Programming Interface (API) allowing them to integrate the data feed into their existing software

platforms. “RunwaySense is a truly unique solution – the only one using actual aircraft performance information to assess the runway conditions,” said Thomas Lagaillarde, NAVBLUE VP Programmes / Portfolio. “By transforming the aircraft into a sensor we’re maximising the airports’ knowledge of their runway performance and therefore increasing safety for aircraft and airports. More than 10 airlines, in Europe, the Americas, Asia Pacific and Africa, have signed up for BACF+ and the number of aircraft transmitting data continues to grow. We believe the community model of sharing data is the right direction of travel for all aviation stakeholders: airlines, airports and crucially the passenger will benefit from this new technology.” Read the full story on Aircraft IT Website

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Vistair launch new forms innovation to support struggling aviation sector Enhanced aviation document management innovations developed by Vistair will support EASA COVID-19 requirements and increase an airline’s operational efficiency. Vistair Systems, a leader in the development of aviation document and safety management solutions, has recognised the need to fast track innovations that will help the aviation sector to survive. With over 65 million jobs supported worldwide by the aviation and tourist sector COVID-19 has had a devastating effect upon its short-term and medium-term prospects. The industry is in crisis and airlines will only survive if they adopt new operational practices. Bristol based Vistair’s most recent innovation, launched in July 2020, is the DocuNet Forms Module. This is an additional element to DocuNet, a leading document management solution for the aviation sector. Typical annual savings for an airline with a fleet of around 100 planes, using Vistair’s suite of products, can be up to £1,000,000. Throughout the pandemic the Vistair team has continued to support the document and safety requirements of over 30 commercial, aerospace and defence organisations worldwide. The team transitioned to remote working and maintained worldwide communications with, and delivery to, clients in North America, Europe and Australasia ensuring documentation

was compliant with respective regional air authorities’ requirements. This service supported several major airline groups including British Airways, Delta Air Lines, easyJet, Norwegian and Qantas. The integrated DocuNet Forms module means that DocuNet’s airline clients can now create and distribute digital staff declaration forms throughout their operation, straight from an iOS or Android device loaded with the DocuNet viewer. This enhancement has been developed in line with Vistair’s client’s need to satisfy new EASA requirements surrounding normal operations during Covid-19 and other procedural operational requirements. Additional functionality includes a daily pop-up feature, facilitating secure and easy data collection, compliant with GDPR, and a flexible notification system to ensure relevant stakeholders are alerted of any staff showing Covid-19 symptoms. Vistair Systems has throughout its existence recognized the need to provide innovations and improvements that will help the industry develop and, at this time, recover. The DocuNet Forms Module is a follow up to other recent introductions including developments that support viewing Airbus’s operational document library (OLB) and achieving the JOSCAR accreditation, a valued credential in the Defense Industry. Read the full story on Aircraft IT Website

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South Korea’s Aero K Partners with Skytrac on A320’s connected by GigSky Global Cellular Connectivity

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Aero K Airlines, a low-cost startup carrier based in South Korea, announced in late July 2020 that it has entered into a partnership with Skytrac Systems to enable global mobile data coverage to its fleet of Airbus A320s operated on domestic and international flights. The airline is in the final stages of obtaining an aircraft operating certificate with plans to begin domestic flights from Cheongju International Airport next month. Under the partnership, Aero K’s fleet is being equipped with Skytrac’s Dynamic Air Link 200 (DAL-200) wireless communications and data technology that provides cellular data coverage in more than 200 countries. “Our goal is to become the leading airline in Northeast Asia, and that means investing in our pilots and infrastructure so we can optimize efficiencies right out of the gate,” said Aero K Airlines Chief Operating Officer Stuart Cross. “We are pleased to select SKYTRAC due to their position as a market leader in intelligent connectivity.” Cellular data service on Aero K’s A320s will be enabled by Skytrac’s partnership with GigSky, first announced in a January 29 press release. That partnership integrated enterprise-level SIM card technology


provided by GigSky into the purchase of data plans sold by Skytrac to give operators the ability to improve data sharing across their fleet. The service will also auto-select the best performing national mobile network based on where Aero K aircraft are operating. When the GigSky partnership was announced, Ruben Stepin, director of GADSS and airline business development for Skytrac, described it as “a significant development as instead of operators utilizing and expensing personal or local SIM cards, an organization can now manage all their SIMs from one location, using one supplier and one giant pool of data for seamless global data connectivity.” Aero K pilots will also use Skytrac’s mobile data coverage for pre- and post-flight electronic flight bag (EFB) cockpit connectivity. Flight crews can also use tablet devices to access flight plans, weather reports, eTechLogs, and charting map updates using the new cellular data service, Skytrac said. The Aero K partnership is the latest new airline adoption announced by Skytrac in recent weeks, after confirming another new airline, Quebec-based OWG, will use its Satcom technology for a fleet of Boeing 737-400s. Read the full story on Aircraft IT Website


Comply365 earns ISO/IEC 27001 certification Security management program meets rigorous international standards

Comply365, an industry leader in mobile solutions for content management and document distribution, announced in mid-August 2020 that it has received ISO 27001:2013 certification for its Information Security Management System (ISMS). ISO 27001:2013 is an information security standard published by the International Organization for Standardization (ISO), the world’s largest developer of voluntary international standards, and the International Electrotechnical Commission (IEC). “This certification is a reassurance to our clients across the globe that we are investing the time and resources needed to ensure the security of their information at every level of our organization,” Comply365 CEO Tom Samuel said. Comply365’s certification was issued, on successful completion of a formal audit process, by A-lign, an independent and accredited certification body based in the United States. This certification is evidence that Comply365 has met rigorous international standards in ensuring the confidentiality, integrity, and availability of Comply365’s software solutions based in the public cloud within Azure. Comply365 has operated its production

environments under the ISO controls framework for several years. Over the past year, Comply365 has worked to address all the remaining efforts to achieve full organizational compliance with the ISO 27001 standard. “This independent certification is a natural progression of Comply365’s evolving security program and evidence of its commitment to continuously improving our security posture,” Comply365 CTO Eric Dahlen said.

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XTRA Airways selects Vistair to provide Document Management

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Vistair Systems, a leading provider of aviation Document and Safety Management solutions was pleased to announce at the end of July 2020, a new partnership with XTRA Airways, a new airline based in Texas, USA. Vistair’s DocuNet platform will enable enterprise-wide Document Management with a single point of control, superior usability for end-users, and will leverage structured data to provide efficiencies across the operation. Andrew Levy, CEO, XTRA Airways commented; “The decision to select DocuNet reflects our full commitment to being a technology-driven airline. We understand the value of structured data. Vistair’s expertise in content engineering will enable us to deliver dynamic content across the airline from one centralized platform.” Operating under FAA regulations, XTRA Airways will further benefit from DocuNet’s advanced capabilities for regulatory tagging and oversight, streamlining the audit process and enhancing compliance. Ian Herbert, Vistair CEO commented; “It is fantastic to receive XTRA Airways’ vote of confidence in the current environment. At Vistair we pride ourselves on our close partnerships with customers. This is further complimented by DocuNet’s continued innovation to ensure optimal support for our customers operational needs, both now and in the future.”

About XTRA Airways

XTRA Airways is a US certificated, Part 121 passenger airline headquartered in Houston, Texas. It has a 30-plus year history as a charter airline and is in the process of being transformed into the country’s newest low fare airline. Led by industry veteran Andrew Levy and backed by a substantial capital raise, XTRA plans to begin scheduled service operations in 2021.



AeroLogic brings digital innovation into the cockpit as first cargo airline to implement Greentech solution OptiClimb AeroLogic, the joint-venture between DHL Express and Lufthansa Cargo operating 777 freighters, announced in late August 2020 that it has innovated and become the first cargo airline to implement OptiClimb, a unique fuel saving digital solution developed by Safety Line, that recommends customized speeds to pilots for each climb. Although the Covid-19 crisis has had less impact on cargo operations, it has further enhanced the general drive for more sustainability in aviation. AeroLogic is more than ever committed to proactively save fuel and reduce CO2 emissions. Climbout is one of the most fuel-consuming phases of the flight, especially for AeroLogic’s fully loaded 777Fs. Thereby, it offers the most potential for savings, but it is also the most complex phase, with many parameters changing simultaneously as the aircraft ascends.

Using machine learning to optimize climb speeds

Machine Learning allows airlines and aircraft operators to address this complexity. By building performance models for each aircraft based on historical flight data, OptiClimb allows users to analyze thousands of scenarios taking into account

individual aircraft performance and accurate 4D weather forecasts to recommend optimal climb speeds to pilots for each flight. Further to an OptiClimb trial involving more than 1,000 flights, AeroLogic has demonstrated average fuel savings of 234kg per climb, which could translate into a fleetwide carbon footprint reduction of at least 5,000 tons of CO2 per year. In addition to implementing OptiClimb, AeroLogic is working with Safety Line to explore further flight optimization opportunities in all flight phases. For instance, AeroLogic was the first cargo operator to successfully trial OptiDirect, a solution that recommends shortcuts to pilots based on historical tracks flown and forecasted weather on the route. According to Managing Director Joe Moser, “Within AeroLogic, sustainable operations is a priority for all. We are excited to innovate with OptiClimb, a unique solution that empowers our pilots to further contribute to more efficient and greener operations.” Safety Line Founder & CEO, Pierre Jouniaux, commented “We are proud to have AeroLogic as first cargo airline customer. We look forward to working together towards even more flight efficiency.”

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Korea’s Jin Air transforms airline operations with ARMS® Singapore company LAMINAAR Aviation Infotech revealed at the end of July 2020 that its implementation team has delivered LAMINAAR’s proprietary ARMS® applications software solution to Korean carrier Jin Air. The critical final phases of deployment were managed in the middle of the Covid pandemic, and delivered remotely from locations in India and Singapore, with not a single engineer or project manager on site in Seoul. This was a first in LAMINAAR’s history and perhaps, for the world of aviation. Leading the engagement with Jin Air was Collins Aerospace Systems, the leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. As the exclusive global reseller of ARMS®, the Collins Aerospace team also diligently managed the project to completion. Starting in 2019 with a stringent evaluation process, the team of Collins Aerospace Systems and LAMINAAR, successfully steered the Jin Air program for over 15 months through its phases – of due diligence, customizations, testing and deployment – as planned and to expectation. Noteworthy was the LAMINAAR delivery team’s adherence to commitment in the final weeks. With a travel ban and offices out-of-bounds – working from their homes in Bangalore and Mumbai – they stayed in sync with a client thousands of miles away. Critical pieces, like, user


acceptance test (UAT) closure, data ingestion, parallel run, cutover and go-live, were all delivered in the four weeks of complete lockdown in India, Singapore and South Korea. The solution mix for Jin Air is a combination of ARMS® stand-alone modules, namely Commercial Planning (CPSS), Flight Operations (FOSS), Crew Management (CMSS) and the Load and Trim feature (L&T) from the Flight Planning & Dispatch module. The airline is also using LAMINAAR’s tablet-based ARMS® on the TAB® components: Electronic Flight Bag (EFB), Electronic Flight Folder (EFF) for the flight crew, and the ARMS® on Mobile® (AOM) smart mobile interface for the workforce. “A more connected and intuitive system enables an airline to become more efficient in resource management and effective in strategic decision making,” said Clotilde Enel-Rehel, General Manager for Commercial Aviation and Network Services for Collins Aerospace. “It is more important than ever that we support our customers to ensure that critical operation data gets transmitted in a timely and accurate manner,” she added. Jung-ho Choi, CEO of Jin Air, said: “As the first airline globally to implement the full suite of ARMS® and the first in South Korea to utilize Collins Aerospace ARINC Integrator, we recognize the importance of leveraging on technology innovations to support a more robust system for our operations.”


LAMINAAR Aviation Infotech CEO, Vivek Sheorey said: “We did the impossible, delivering a solution needing the most intricate handling, 100 percent remotely. I thank Jin Air for believing in us and to Collins Aerospace for their support all the way. To my team all I can say is, ‘you’ve done us proud’.”

About LAMINAAR Aviation Infotech

LAMINAAR Aviation Infotech Pte Ltd., is headquartered in Singapore and

owns the intellectual property rights of the ARMS® suite of application software products. LAMINAAR designs and produces innovative infotech solutions for the global aviation and airline markets, helping airlines leverage new technologies at a cost-effective price point. ARMS® is an integrated, flexible and scalable enterprise-class software solution, designed exclusively for the air transportation industry.

N-RAIDO changes its name to N-Ops & Crew In late June 2020, N-RAIDO announced that they are changing the name of their operations and crew management product from N-RAIDO to N-Ops & Crew. The name change is a result of a rebranding effort designed to align the product with the rest of the business’s OCC (Operations Control Center) portfolio as they continue to incorporate the Aviolinx business into the NAVBLUE family.

Saint-Pierre Pierrefonds Airport (La Reunion) chose SafetyCube to manage risk and compliance

Image credit: Dunog (Wikipedia)

SafetyCube integrates every aspect of operational safety and compliance. For this reason, many airports show interest in implementing this software. SaintPierre — Pierrefonds Airport, one of the two airports located in La Réunion island became a new SafetyCube user this Summer. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 21

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Honeywell Forge reaches 10,000 Aircraft one year after launch In early August 2020, Honeywell welcomed Ural Airlines as a customer and user of Honeywell Forge Flight Efficiency, a fully integrated advanced analytics platform. Ural Airlines launched Honeywell’s fully integrated analytics platform to utilize aircraft data and drive airline profitability, all from a single dashboard. This also marks a major milestone for Honeywell Forge as it is now being used on over 10,000 aircraft, one year after its launch in June 2019. Honeywell Forge Flight Efficiency is a component of Honeywell Forge enterprise performance management software and includes in-air and on-ground solutions for flight operations, flight efficiency and fuel efficiency in a single user interface. By providing alerts and identifying savings opportunities, the solution can help airlines maximize their profits while improving workflows between pilots, ground maintenance and operations to increase productivity. “Ural Airlines is committed to running efficient operations by utilizing the latest available technology from new, more efficient aircraft to advanced flight data analytics,” said Matvey Kolotursky, deputy CEO and director of Economy, Ural Airlines. “With Honeywell Forge Flight Efficiency, we can make better data-driven decisions in real time to drive our key performance indicators, including on-time performance, fuel efficiency and ultimately overall AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 22

operational efficiency.” Ural Airlines, based in Yekaterinburg, Sverdlovsk Oblast, Russia, will use Honeywell Forge Flight Efficiency’s advanced data analytics platform to lower fuel consumption and drive operational efficiencies across its fleet of 48 Airbus aircraft, including the Airbus 319, 320 and 321. “Airlines today are highly challenged with trying to meet very tight margins while also improving operational efficiency and delivering an excellent passenger experience. Honeywell Forge Flight Efficiency can help on all accounts,” said John Peterson, vice president and general manager, Software and Services at Honeywell Connected Aerospace. “The solution gives operators the information they need to create sustainable fuel efficiency initiatives with a positive domino effect on operational efficiency and passenger satisfaction. Reaching over 10,000 aircraft for Honeywell Forge is a testament to the benefits and success of the solution in helping airlines get the most out of data-driven decision-making.” Honeywell Forge offers enterprise performance management solutions that serve the aircraft, building, industrial, worker and cybersecurity segments. Currently, Honeywell Forge is being used by 128 airlines and 10,467 aircraft globally. Read the full story on Aircraft IT Website


Shortcuts in the sky In August 2020, Safety Line obtained a patent for OptiDirect, an in-flight digital solution suggesting direct routes to aircraft pilots to reduce fuel burn and emissions. With the aim to enable airlines to save more fuel and further reduce their greenhouse gas emissions, Paris-based start-up Safety Line obtained the patent for its OptiDirect solution which is already operational on all Air France and Transavia flights. Airline Flight Plans are often very constrained and do not always follow the shortest or most optimal route, taking into account winds and temperatures encountered along the flight. Once the aircraft is at cruise level, pilots have the possibility to request to ATC to grant them a ‘direct route’ or shortcut to save time and fuel. However, until now, they did not really have any tools in the cockpit to know which shortcuts have been previously flown and how much fuel and ett-aviation_ad-aircraftIT_PRINT.pdf


time could be saved based on the weather conditions of the flight. Thanks to machine learning algorithms applied to historical flight data, OptiDirect will recommend shortcuts that have been flown before, with an indication of the time and fuel that could be saved, thereby enabling pilots to make more efficient requests to ATC. This is actually the 6th patent obtained by Safety Line, including a related patent in 2015 for OptiClimb, a further solution from Safety Line that optimises the climb phase thanks to machine learning performance models for each tail, an innovative technology exclusive to Safety Line. Commenting on the convenience of the new solution, Pierre Jouniaux, Safety Line’s Founder & CEO, “Certain pilots would comment that they had access to user-friendly applications on their


12:16 PM

smartphones to identify shortcuts when driving their cars, but no equivalent in the cockpit. This has now been corrected thanks to OptiDirect”. “Transavia is proud to be an innovation partner to Safety Line, and as such, to have been the launch customer for both OptiClimb and OptiDirect. We are very pleased with this new patent, which comes as a fruit of our cooperation” said Emmanuel Cachia, VP Flight Operations at Transavia France. Jean Fernandez, VP Flight Operations at Air France added: “I would like to congratulate Safety Line for this new patent. OptiDirect, which our pilots have been using since January 2020, aligns perfectly with our continued efforts towards implementing more eco-flying solutions and contributes to our sustainability commitments”. OptiDirect integrates with the eWAS weather app used by Air France and Transavia pilots. INTERACTIVE Click here for full product details











Eurowings drives digitalization of its flight operations by moving flight planning to the Global Aviation Cloud

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Eurowings drives digitalization in its flight operations and uses Lido Flight 4D on-demand from the Global Aviation Cloud.

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Lufthansa Systems announced, in mid-August 2020, the migration of Eurowings, a longstanding Lido Flight 4D customer, to the cloud delivery platform Global Aviation Cloud. Going forward, the Lufthansa Group’s point-to-point airline will use the flight planning solution from Lufthansa Systems as a cloud service. The cloud environment enables Eurowings to optimize routes in a more flexible and reliable way. The integration of services into the Global Aviation Cloud was developed specifically to meet the needs and security standards of airlines, particularly now as they face increased complexity due to the global pandemic. Eurowings is the first airline within the Lufthansa Group to use the new technology and drive digitalization in its


flight operations. “We are very pleased with the enormous increase in processing speed the migration has brought. At the same time, operations have always remained stable and reliable,” said Timo Rapp, Head of Integrated Operations Control Center (IOCC) at Eurowings. “It was a very smooth cutover process as Lufthansa Systems was very efficient in providing all the necessary support required for the transition. Even in these extremely difficult times due to the current pandemic, pushing this migration with high priority was worth the effort.” In addition to the Lido product suite for flight planning and navigation, Lufthansa Systems has integrated its solutions for ground operations (NetLine), inflight entertainment (BoardConnect) and finance


management (SIRAX®) into the Global Aviation Cloud. Making the shift to cloud services has proven a major challenge in the aviation industry, but Lufthansa Systems has completely overhauled its software architecture to accelerate the development of on-demand services. Lufthansa Systems has created a forward-looking infrastructure based on various technologies such as Kubernetes and Terraform, which deliver key administrative, operational and technological benefits. Today, more than 16 products and applications from Lufthansa Systems are cloud-ready and over 50 customer environments have already been set up. Especially in the unprecedented circumstances of the COVID-19 pandemic, cloud services enhance airlines’ ability to adapt to a changing market environment.

Cloud solutions no longer require applications, systems and resources to run locally on a physical server as specific software-as-a-service (SaaS) solutions are available. With a growing number of accessible data centers operating in almost all regions around the world, Lufthansa Systems can provide its services in close proximity to customer sites, which enables faster data transmission. “The Global Aviation Cloud increases the flexibility, scalability and security of our applications,” said Dr Thomas Wittmann, CEO of Lufthansa Systems. “We work hand in glove with our customers from implementation to management, ensuring that we are continuously innovating and paving the way for a more digital and smarter future of airline operations.” Read the full story on Aircraft IT Website

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AIRCRAFT FLEET VIEW Aircraft Fleet View App: developed for airlines ■ always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■

Chief Pilot Simon Leblanc shows live from the cockpit how Transavia reduces fuel consumption and CO2 emissions thanks to OptiFlight Former military pilot and aviation safety expert Xavier Tytelman is a french consultant who has a Youtube channel devoted to aviation. He provides instructive video reports and interviews key actors of the aviation industry. This time he has been invited onto a Transavia Boeing 737 aircraft to meet Chief Pilot Simon Leblanc, discuss eco-flying, and discover how Air France’s subsidiary became the 5th most efficient airline in terms of CO2 emissions. This has been possible thanks to Safety Line’s fuel saving solution OptiFlight and other implemented tools and best practices. Watch now: AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 25


Comply365 client ABX Air adds ProAuthor to deliver smart, interconnected manuals to crews Comply365’s End-to-End Authoring Platform to Boost Manual Revision Process

In mid-August 2020, Aviation software supplier, Comply365, was happy to announce its existing client ABX Air will soon leverage the power of structured authoring for its manuals to enable the growing carrier to always be audit ready and easily scale its authoring process while publishing crossreferenced, tail-specific maintenance and flight operations manuals. ABX Air, a subsidiary cargo airline of Air Transport Services Group, Inc., recently added ProAuthor and Forms365. ProAuthor is Comply365’s end-to-end operational content and compliance management system that enables faster, more routine manual

revisions while enabling the airline to always be audit ready by running reports of standards mapped during the authoring phase.

“We’ve had a great experience working with Comply365 to distribute important content to our Flight Operations team, making them an innovative partner to turn to as we advance in our digital strategy to support our airline’s growth,” said John Maloney, Vice President of Flight Operations. “We’re excited to upgrade to a more robust solution that will provide efficiencies for our Technical Publications team, as well as deliver smart data to our crews, enhancing safety by making it easier and faster for them to find exactly what they need.” The Ohio-based airline expects a 30-percent reduction in total end-to-end publication time, while also reducing the lead time to get new procedures to pilots, loadmasters, mechanics, and ground crews. Current manuals are published in PDF and provide no

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CORENA Insight Mobile helps flight operations and maintenance staff CORENA Insight Mobile helps Flight Operations and Maintenance staff replace PDF, Word, and paper-based forms with off-line for uses cases replace PDF, Word, and paper-based forms for use cases that include: that include: Assessments (AQP) • Training Assessments (AQP)  Training Crew Issue Logging and  Flight • Flight Crew Issue Logging andSubmission Submission and Acknowledgments  Checklists • Checklists and Acknowledgments Change  Publication • Publicaaon ChangeRequests Requests(PCRs) (PCRs) Any Business Process that Requires a Form  Virtually • Virtually Any Business Process that Requires a Form

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interconnectivity, forcing users to search each one individually for information. Using ProAuthor, their new manuals will allow cross-referencing with other manuals for the first time, eliminating confusion and decreasing the chance of errors. The cargo airline has responded quickly to the global pandemic, helping to maintain the flow of vital supplies and increased e-commerce shopping under very challenging conditions. ProAuthor will allow the carrier to scale — authoring 30 to 50 percent more publications — while maintaining its existing team thanks to automated workflows. ABX Air has been leveraging the power of Comply365’s mobile app with Document & Communication Manager (DCM) since early 2018 to provide its flight crews immediate access to manuals and important memos needed on their mobile iOS devices. “It’s been wonderful working with ABX Air, and it is an honor that they have chosen to expand that relationship with the addition of ProAuthor for the

next stage of their transformation,” Comply365 CEO Tom Samuel said. “Amid this challenging time for the aviation industry, it’s important to recognize the tremendous benefits ABX will realize by investing in a solution that will provide higher-value content to their users to enhance safety, compliance, and efficiency.”

dgBirds welcomes LAM Mozambique Airlines

About ABX

ABX Air, a wholly owned subsidiary of Air Transport Services Group, Inc., a FAR Part 121 cargo airline offering a range of flexible operating solutions that include ACMI and CMI services via dedicated aircraft to customers in the e-commerce and express delivery markets, as well as to the U.S. government. ABX Air delivers reliable, on-time performance with its fleet of Boeing 767 freighters, the asset of choice for express and e-commerce driven networks. Read the full story on Aircraft IT Website

Photo: Christian Volpati

dgBirds announced in April 2020 that LAM Mozambique Airlines has subscribed to the Documentation and Mission services. LAM Pilots will be able to easily access their operational manuals offline during their missions, get their rosters and flight folders to prepare, follow and close their missions. After France, Swiss and Europe customers, dgBirds team is proud to celebrate its first African customer. INTERACTIVE Click here for full product details



Vistair continues to support Loganair’s document management Loganair announced in late August 2020 that it has chosen to continue its relationship with Vistair’s DocuNet to provide a coherent, single point of control for managing all operational documentation including OEM data for their ATR fleet. Loganair, known as Scotland’s Airline, was founded in 1962 and is one of the UK’s longest established airline operations. Since that time, its route network has grown to encompass over 40 routes to and from Scotland, the Channel Islands, Isle of Man, Norway and Ireland, making it the UK’s largest regional airline. In 2018, they introduced the ATR42 to the fleet, forming part of the airline’s future operational plans under the Loganair brand. Vistair has worked in partnership with Loganair since 2012, when DocuNet was first implemented to support publication of its OEM paper manuals. In 2018, Loganair invested in paperless technology by rolling out 6th generation iPad devices for its pilots and crews to serve as mobile EFBs to support sustainability, operational efficiency and to improve flight operations. This agreement strengthens the existing relationship and continues to provide a document management platform with a single point of control and superior usability for end-users. In addition, DocuNet facilitates the ability to leverage structured data across their mixed fleet, to drive further efficiencies throughout

Photo: Ronnie Robertson

their operation. By eliminating traditional paper-based operational manuals and using DocuNet’s iOS viewer on the upgraded iPad, Loganair has significantly improved operational efficiencies across the group. This includes the immediacy of receiving real time manual updates, and the real reduction in cost as a result of iPad

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“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer



weight versus traditional manual flight deck documents. Neil Hughes, Flight Operations Director at Loganair commented: “We’re delighted to continue our relationship with the Vistair team. As we look to maximise operational efficiencies even further, DocuNet offers us the perfect platform to establish consistency across our operational manuals and to manage and deliver our operational content as well as track end-user compliance.” Leveraging the latest DocuNet technology, Vistair’s dedicated document’s team has particular expertise in the management of all fleet types including Airbus, Boeing and ATR structured documents which, for all clients, ensures fast delivery of OEM manual revisions across an entire fleet. As part of the on-going partnership with Vistair, Loganair will continue to benefit from DocuNet’s future-proof technology. This involves upgrades and enhancements to make sure that the DocuNet service supports their operational needs both now and in the future. Ian Herbert, CEO at Vistair commented: “We are incredibly proud to continue our partnership with Loganair and their outstanding team. Having worked with Loganair for over 20 years, it is great to be able to support their development and, in particular, use our expertise to enhance their flight operations. Loganair’s evolution over the past few years has been great to see and working with them to help implement a paperless cockpit was particularly enjoyable. We look forward to continued support in the successful future.”

ASQS welcomes TCAB to their list of customers

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Efficient and reliable Document Management for Flight and Ground Operations One solution for your whole process chain – from authoring up to the presentation in the cockpit, the cabin or on ground. ■ Manage, create and revise your content ■ Retrieve information anywhere ■ Powerful revision and compliance management ■ Flexible and customizable for special needs ■ Platform independent

In late August 2020, Trans Continental Airlines Balearics, S.L. (TCAB) and ASQS GmbH signed a contract for the integrated web-based Safety-, Compliance- and Risk Management system IQSMS. The Palma de Mallorca based start-up airline implemented the Reporting-, Quality-, Risk Management and Document Distribution Module of IQSMS in their operation. “We are really excited to start our cooperation with Trans Continental Airlines Balearics, S.L. as a new IQSMS customer in Spain. This partnership proves once more that IQSMS is also a perfect fit for start-up airlines, since the software is easily adaptable to any company size and complexity. With our reliable ECCAIRS interface, we help our customers to make reporting of mandatory occurrences to their authority a very easy task of just a few seconds. Automatic updates of follow-ups are included. Especially in this currently challenging market environment, I would like to thank our colleagues from Trans Continental Airlines Balearics, S.L. for their trust in our product and our services and I look forward to a long-lasting cooperation”, saidGünther Schindl, CEO of ASQS AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 29


Air France chooses SkyBreathe® eco-flying solution to reduce fuel burn and CO2 emissions In late August 2020, Air France continued its efforts in terms of innovation for carbon reduction by partnering with OpenAirlines, the leading global provider of fuel efficiency solutions. Under the agreement, OpenAirlines will continuously analyze the data of thousands of daily flights by deploying its eco-flying solution SkyBreathe® – which was developed in partnership with Transavia France, an Air France Group company – to identify fuel-saving opportunities to maximize Air France’s operational efficiency and thus minimize costs and carbon emissions. This new initiative is part of Air France’s global commitment to reducing its environmental footprint through its fleet renewal, its piloting or ground handling practices, the use of biofuels, or its

partnership with the Solar Impulse foundation aimed at developing innovative sustainable solutions for aviation. Air France has set an objective for 2030 to reduce its CO2 emissions per passenger/kilometer by 50%, compared to 2005. SkyBreathe® was one of the first innovative solutions to be labeled by the Solar Impulse Foundation. The software taps into the latest digital technologies by using sophisticated Big Data Algorithms, Artificial Intelligence, and Machine Learning. It automatically analyzes billions of data records to identify the most relevant saving opportunities and provides a series of recommended actions that can reduce the total fuel consumption by up to 5%. “We applaud all airlines that can go beyond the

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collective industry goals; this new agreement shows Air France’s leadership in climate action. Topping the Dow Jones Sustainability Index in the airline category, the Air France KLM group is recognized as a leader in environmental performance. We are honored that Air France has chosen us to contribute to its clean recovery and to reduce its CO2 emissions further. As we are all working to rebuild our industry, severely impacted by the Coronavirus crisis, we will continue our unwavering commitment to helping airlines further reduce their costs and their carbon footprint at the same time,” said Alexandre Feray, CEO and founder of OpenAirlines. “Sustainability is a top priority at Air France, and one of our greatest opportunities to reduce aviation’s environmental footprint is through implementing more


efficient procedures – both on board and on the ground – to make our operations greener.” said Jean Fernandez, Executive Vice President for flight operations at Air France. “We chose SkyBreathe® because OpenAirlines is a tech company with a longstanding experience in fuel efficiency combined with an agile mindset. Thanks to SkyBreathe®, we will better understand our operations and improve our flight efficiency by taking advantage of accurate data. Our ambition is to be more competitive while becoming a leader in environmental excellence.” Air France joins the large community of airlines adopting SkyBreathe® to improve their fuel efficiency, including Norwegian, Malaysia Airlines, Cebu Pacific, GoAir, Atlas Air, and many other leading airlines. Air France has set itself ambitious sustainable development objectives and is working to reduce and offset its CO2 emissions. As part of the Horizon 2030 programme, the company is committed to reducing its CO2 emissions per passenger/km by 50% between now and 2030 thanks to the integration of new-generation aircraft into its fleet, eco-piloting innovations and the progressive use of biofuels. Since 1st January 2020, Air France has been offsetting 100% of emissions on its domestic flights. Read the full story on Aircraft IT Website

ASQS expands internationally with opening a customer support office in Canada As part of its international expansion plan ASQS will open a new customer support office in Calgary, Canada, by the end of this year, to strengthen its global presence and to improve customer support availability. The planned branch office in Calgary, announced in late August 2020, will be ASQS’ third office alongside its headquarters in Vienna, Austria, and a branch in Bangkok, Thailand, allowing the aviation software provider to expand its international network and to provide direct customer support services to clients and prospects based in the North American and Latin American region. “As superior customer support service is part of the company’s DNA, we are thrilled to provide our services also to aircraft operators and Part 145 Repair Stations or MROs in North America. The new office allows us to close the remaining time zone gap and to support our clients, partners and prospects almost 24 hours from Monday to Friday”, says Günther Schindl, Managing director at ASQS. The person appointed to coordinate customer support and business operations at the new office in Calgary is ASQS’ experienced customer support agent Ms. Christine Schramm, who will be based Canada from fall 2020. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 31

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Comply365’s ProAuthor provides unified enterprise system for HK Express

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Photo: lasta29 (Wikipedia) | 807.625.9260 |

Comply365, an aviation software leader, announced in late August 2020 that it was pleased to welcome HK Express, Hong Kong-based low-cost carrier and a subsidiary of Cathay Pacific Group, to its customer base with a multiyear contract that will streamline its operational content authoring process as it provides ‘smart manuals’ to crew members and improves the airline’s compliance management system. Comply365’s ProAuthor, an end-to-end operational content and compliance management system, will replace multiple disparate systems at HK Express while delivering more personalized and relevant content to crew in flight operations, inflight service, ground operations, maintenance and engineering, as well as to third-party vendors. “We were looking for a unified system to improve document control and maintain regulatory compliance. Comply365’s proven solution and innovative team will give us the tools and flexibility we need to efficiently deliver smart manuals to our crews,” HK Express CEO Mandy Ng said. “We’re excited that the airline will benefit from the user-friendly system, setting us up to emerge stronger from today’s unprecedented challenges.” Using ProAuthor, HK Express will now be able to better track regulatory compliance, including industry and Hong Kong regulatory standards, while improving efficiency throughout the authoring process from creating, editing, and reviewing manuals to maintaining the data after distribution. Improved user and group management with Comply365 will provide more effective document distribution and notifications, enhancing safety and compliance. Read the full story on Aircraft IT Website



Lufthansa Systems launches new solution with key intelligence on fast-changing aviation market environment In late August 2020, Lufthansa Systems announced the launch of the New Demand Indicators (NDI) Dashboard, a web-based solution that displays schedule insights, weekly market size updates and current travel restrictions through an intuitive and user-friendly interface. The newly developed NDI Dashboard enables businesses operating in the aviation industry to analyze and evaluate ever changing supply and demand trends. Based on comprehensive information on scheduled vs. flown flights, supply-driven market size estimates and COVID-19 travel restrictions, decision-makers are able to make smart data-driven choices when rebuilding airline networks in the recovery phase. The COVID-19 pandemic has brought global air passenger traffic almost to a complete halt. “In these

turbulent times we have been working hand in hand with our customers and discovered that most airlines were facing similar challenges,” said Simon Zemitis, Head of Network Operation Products at Lufthansa Systems. “We realized that airlines need a faster and a more flexible approach to adapt to new market conditions. To tackle this challenge, we developed an innovative solution that makes reliable market intelligence available promptly. Leveraging an agile development framework, we were able to come up with the brand new tool within just a few weeks.” Based on industry-leading data sources and Lufthansa Systems’ proprietary models and algorithms, the NDI Dashboard includes the following: Scheduled vs. flown flights: In order to facilitate network planning tasks, the dashboard compares

scheduled flights with flights actually flown and filters the results at various levels. Passenger demand: Lufthansa Systems has developed an innovative approach that reliably estimates current market sizes. By integrating this information into the dashboard, users can follow the development of relevant markets with just a few clicks, both on a global level and for specific routes. Travel restrictions and COVID-19 case trends: The tool provides an extensive overview of COVID-19 related passenger and operational restrictions. It also displays the development of COVID-19 cases for each country. This gives airlines the opportunity to implement protective measures in time or to adjust the route network accordingly. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details




Machine Learning Performance Models 4D Weather Forecasts « What if » Scenarios engine

Compatible with



A new and virtual way of working Aircraft Commerce Conferences are embracing the change and seizing the opportunities that digital technologies present AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 34



eaders need no reminding that we are living through challenging times but the fact that we are living through it at all speaks volumes for the sector’s resilience and resourcefulness. Also, as a number of articles and news items in Aircraft IT have suggested, aviation IT developers, vendors and users are living up to the old adage that with every challenge comes an opportunity. That is very true of our sister publication Aircraft Commerce and the latest manifestation of its established program of conferences and exhibitions.


Aircraft Commerce conferences and exhibitions are held each year in different locations around the world, to be accessible to as many of the user communities as possible. This year, with in-person events paused due to the Covid-19 pandemic, no further events could be staged after March and yet there has never been a time when access to information and expertise, exposure to case studies and the facility to network with fellow professionals around the world and facing similar challenges has been more needed. So, as the media in the vanguard of the understanding of aviation processes, Aircraft Commerce has taken the next big step in global conference and exhibitions with the Aircraft, Airline & Aerospace MRO and Flight Operations IT Virtual Conference – Global. As the aviation industry navigates the Covid-19 crisis and plans for the post-pandemic landscape, this virtual event will provide an invaluable opportunity for exhibitors and the global airline community to connect safely and cost-effectively. The virtual exhibition space will feature a variety of stands where exhibitors can showcase products and services over five days for 24 hours a day. Wherever attendees are in the world, the exhibition will be accessible at a time convenient to them. Online visitors will be able to view video, read and download literature, and chat with exhibitors in real time, as well as attending keynote presentations and networking with other visiting delegates in the virtual auditorium.

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AVIOBOOK® e-TECHLOG Digitalize and improve the efficiency of your maintenance operations With our highly flexible and configurable eTechlog, pilots, cabin crew and mechanics can have an intuitive tool to replace the paper techlog and avoid manual reentry into the Maintenance Information System.

For mechanics: AVIOBOOK Tech application • • • •

Data transferred to MIS in real time Easy reporting of checks & servicing List of actions & release required at one glance Aircraft fleet status through our web portal for MCC

For pilots: TECHLOG module in AvioBook • • • •

Aircraft technical status at one glance Open defects / Hold Items List (HIL) Easy defect reporting from predefined defect list Pre-flight inspection


The live five-day (16-20 November 2020) ground-breaking digital event will replace the postponed Aircraft Commerce EMEA and APAC conferences scheduled for June in Amsterdam and Bangkok in November and will bring three great events, at no cost, live to attendees’ screens.

Airline & Aerospace MRO & Flight Operations IT Conference – Global.

For cabin crew: TECHLOG module in AVIOBOOK Cabin • • •

Graphical defect map Easy defect reporting from predefined defect list List of open & deferred defect

The Airline & Aerospace MRO & Operations IT Conference is the industry’s leading event to address key issues relating to the development of IT and its key use for aircraft maintenance and flight operations. Over just five days, this virtual event will provide a one-stop solution for airlines, aircraft operators and AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 35


Independent MROs to discover more about how new technology can streamline and increase their operating efficiency as well as reduce costs dramatically.

Connecting Aircraft & Passenger Conference and Expo.

The Connecting Aircraft & Passenger Virtual Conference & Expo is a pioneering virtual trade show and symposium designed to replicate and surpass the real event. The exhibition provides a platform for airline departments to harness the operational benefits and revenue opportunities available through connected aircraft and the passenger journey.

Flight Operations Conference.

The Annual Flight Operations Conference is the world’s leading Flight Operations event and focuses wholly on the key, strategic issues that affect the

operating of commercial aircraft. Over just five days, this virtual event will provide a one-stop solution for airlines and aircraft operators to discover more about how new technology and processes can streamline and increase their operating efficiency as well as reduce costs dramatically; plus learn about the latest regulations, industry trends and innovations affecting the flying of aircraft.

Delivering traditional value on an innovative platform. Importantly, this live, virtual event will deliver the three key valuable opportunities that attendees to the in-person conferences have always found so valuable… • A full agenda of keynote presentations, case studies, product showcases, and interactive workshops over five days with key, varied and fresh information. • A virtual Exhibition Hub with the industry’s leading

software and hardware suppliers. • Networking: attendees can connect with thousands of other attendees through the Networking Terrace on the ground-breaking virtual platform. A recurring and topical theme running through all three conferences will be the role that the latest technology can play in assisting the industry to recover from the Covid-19 crisis and thrive in the aftermath: plus build greater process resilience against future crises. Event Director MRO & Flight Ops IT and Flight Ops Conference, Ed Haskey said, “We are really looking forward to leveraging the latest technology in this pioneering Virtual Conference and Exhibition program for our many thousands of users worldwide. In these challenging times, Airlines, Operators, MROs and Specialist aviation service providers will, more than ever, need technologies that cost-effectively improve processes and efficiencies. Industry professionals have always

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learned about the latest developments and met a range of potential partners at Aircraft Commerce conferences. This new format will provide the same opportunities to many more people around the world on a screen of their choice.” Charles Williams, Editor & Publisher of Aircraft Commerce, added, “I am delighted that Aircraft Commerce is working with the Moodie Davitt Virtual Expo Company to bring the inaugural ‘Aircraft Commerce Virtual Conference & Expo 2020 – Global’ to life as a compelling virtual event this November. We look forward to seeing attendees online.”



There will be three concurrent tracks (one from each conference) of keynote presentations, case studies, product showcases, and workshops over five days. That means attendees will be able to attend a full agenda of keynote presentations, case studies, product showcases, and interactive workshops over

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five days with key, varied and fresh information. Attendees will be able to watch live or view on-demand, interact with speakers and ask questions. Key topics to be covered include technology as a key driver towards Covid-19 recovery; Digital Transformation programs; MRO and Flight Ops regulation updates regarding Covid-19 and technology; digital and paperless aircraft maintenance and flight deck; Big data and predictive analytics; EFB case studies; fuel and operational efficiency; aircraft connectivity; cyber security; digital aviation manuals and document management, and more. Plus, of course, because this is a virtual event on a digital platform, attendees will be able to watch presentations live or view On-Demand if they miss a key session. The agenda of presentations is fast being finalized: for the latest and full list of topics and speakers, CLICK HERE.

“The ‘Aircraft Commerce Virtual Conference & Expo 2020 – Global’ is a pioneering virtual trade show and symposium designed to replicate and, in many respects surpass, the real in-person events.” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 38



Through the virtual Exhibition Hub attendees will be able to interact with the industry’s leading software and hardware suppliers. Attendees can walk through and explore products showcased in categories for easy searching; chat live with exhibitors; view, read and download documents and brochures; book meetings; take in full personalized product demos; and more. The exhibition floor will remain open for two weeks after the live event until the 4th December.


The ‘Aircraft Commerce Virtual Conference & Expo 2020 — Global’ is a pioneering virtual trade show and symposium designed to replicate and, in many respects surpass, the real in-person events. Aircraft Commerce has been running successful conferences, on numerous aviation subjects for over eighteen years, with a proven track record of providing suppliers prime opportunities to showcase their expert solutions to audiences of airline and industry customers. Using a digital and virtual platform will mean that far more attendees will be able to participate with no travel or accommodation costs and with no time constraints with the live event running over five days and 24 hours a day. Also,

the organizers have ensured that one of the features most valued by attendees will also be catered for in this virtual environment. Networking is always at the heart of this conference: attendees can connect with thousands of other attendees from across the world to discuss projects, and share ideas and experiences through the Networking Terrace on our groundbreaking virtual platform.


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The value of digitization at Air Hong Kong Atila Taran, Manager Line Operations, Air Hong Kong and Emil Ahlgren, Sales Manager EMEA, Web Manuals share the digitization of EFB, Flight Operations manuals and regulatory compliance




e see this article as a great opportunity to share the experience at Air Hong Kong of going paperless and, especially, of digitizing their system using Web Manuals. But first, as some readers will not be familiar with Air Hong Kong, we’ll start with a brief introduction to the business.


Air Hong Kong is a small cargo business founded in 1986 in Hong Kong. The business has, in recent years, gone through a number of transformations including being bought by Stanly Ho, the ‘Casino King’ before, in 2002, being acquired by Cathay Pacific. At the end of 2002, DHL bought 40 percent of the business, rebranded Air Hong Kong and signed a fifteen-year joint venture agreement. The airline started with a freighter version of the Boeing 707 and then a small fleet of Boeing 747-F types, the last of which was retired in 2018. The fleet now consists of ten Airbus A300-600F and A330-300 types mainly operated for DHL Aviation but with a couple operated by ASL Airlines Ireland. Air Hong Kong serves thirteen major cities in Asia from the Hong Kong hub carrying mainly DHL Express cargo and a little general cargo. This is the network (figure 1).


Figure 1

And now to the main purpose of this article which is to share the journey to paperless operation for Air Hong Kong. Atila first heard about the EFB (Electronic Flight Bag) in 2009 at an Aircraft Commerce conference in Bangkok and found it so exciting a concept that he went back, reported on the development to the DFO (Director Flight Operations) and COO (Chief Operating Officer), proposing that Air Hong Kong adopt EFB technology to which they agreed but asked for a business case. The challenge was how to make a business case? Atila researched business case techniques and made a case for category 2 EFB for Air Hong Kong. But after all the studies, research and so on, the project had to stop as it was too expensive. Air Hong Kong is a small operator with a simple operation with no cabin crew, not even a dispatch function – pilots dispatch themselves. However, Atila was not discouraged and continued attending Aircraft Commerce conferences and learning about EFB until 2015 when the tablet was introduced for use in the EFB environment so that EFB could be installed on an iPad, Samsung Tablet or Microsoft Surface. With this change, the EFB project was restarted and, in 2016, all Air Hong Kong pilots were given iPads. For two years, they were looking for applications and the right mounting for the aircraft then, in early 2018, the airline started an EFB trial. At the start of 2019, approval was granted by the Hong Kong CAD (Civil Aviation Department) for Air Hong Kong’s EFB using Navblue eChart as the chart type B software and Web Manuals for the manual. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 41


However, the journey did not end there, as the EFB solution (figure 2) shows. It’s very simple with RAM suction cups and Pivot cover, a simple solution but it does the job. Figure 3 shows the next project at Air Hong Kong which is EFF (Electronic Flight Folder) with an in-house Cathay Pacific application which has also been approved and which pilots at Cathay Dragon are already using: it will next be adopted for Air Hong Kong following a trial in early 2020 and, if approved, Air Hong Kong will start using the application. It basically digitalizes all flight plans, NOTAM and weather.

Figure 3

After the EFF project, the next project will be the eTech Log (ETL/ ELB). There is still some way to go on Air Hong Kong’s journey to digitalization but hopefully, by the end of 2020, the airline will be completely paperless.

Figure 2

“Using Web Manuals, this process has been cut to three or four days with the owners of a manual able to go to the system right away and themselves change the content within the manuals; and that is all that needs to be done. ”


In figure 4 is Air Hong Kong’s old system for managing manuals, working with paper; as readers will know, it generates a lot of work and can take up to a month to revise a paper manual. The revisions need first to be recorded and those notes handed to


Figure 4


Publications who, in turn, will draft them into a revised copy and return that, in the case of Air Hong Kong, to Atila who will make further adjustments, send them back for re-drafting and to be returned again… Then each changed part of the manual has to be seen by the departments that it affects and they’ll come back with more corrections. It’s a lengthy process and, because of this, Air Hong Kong would often hold a number of revisions until there was enough material to make a more complete manual update. Using Web Manuals, this process has been cut to three or four days with the owners of a manual able to go to the system right away and themselves change the content within the manuals; and that is all that needs to be done. The rest is completed automatically by the system with all the appropriate notations included to ensure that the right revision is automatically replicated wherever and in whatever manuals it is applicable. Then, after the originator has completed the change, they’ll put the document into

review; the reviewer will be notified and can go to the system to review the changes right away. Following the review, the reviewer will release the document to the final proofer, who will proof it, approve it and clear it for publication. It’s a very simple system: once

the manual owner has clearance from the proofer, they can press the publish button and, within minutes, all pilots will receive notifications by email and can read the changed copy and content there and then. INTERACTIVE Click here for full product details

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Air Hong Kong has probably gone through five IOSAs so far. In the past, to deal with the IOSA Auditor, it would be necessary to have a table covered with documents, paper and books; then, to open the manuals one at a time which was very time consuming. And sometimes when the auditor asked for something not on the airline’s checklist, it was quite a job to find the requested information in the manuals. But, with Web Manuals, everything is automatic. So for the last IOSA at air Hong Kong, Atila only had to have a screen in front of him with the Web Manuals Compliance Library to simply use links to those parts that had to be shown to the auditor. As they went through the ISARPS (IOSA Standards And Recommended Practices) they only had to click on the relevant link to bring up the right screen. There is no paper anymore and the process is very efficient and fast.


Compliance is something that arises daily in our sector. Here, we want to share with readers not only an understanding of that challenge but also the challenge of using inefficient tools leading, in the end, to qualified people doing unqualified things. So we just want to talk about the journey, the revision process that arises every day and traditionally looks rather like this (figure 5).

Figure 5

The first thing is that you need to stay up-to-date with the latest published regulations by going to websites and other sources to see what has changed and/or is new compared to the old version in order that you can understand what that change entails. With that knowledge, you’ll update the compliance

reference list in Excel to make sure that you have the right information according to what has changed or been added. The next stage is to undertake all the editing in Word, a lot of manual work to ensure that the structure is correct and being sure to update the revision bars and the revision number, and the revision dates. This is something that is done, of course, recurrently, depending on how many updates you do. Then after the updates have been done it is also important to remember the cross-references, the links to the other documents that will be affected by the change – usually using a manual list to keep track. Next is to edit all the affected pages, table contents, the Change Log and list of affected pages; make the changes and also update the Revision Bars once again. Publish the PDF is the next job and to update the cross references to the documents to complete the compliance linking. Before publishing the documents or generating the PDF, depending whether each chapter is in a stand-alone file, it has to all be emailed for review. Hopefully the reviewer will open and review the document and offer feedback, as requested by the compiler, which might, in turn, mean returning to the Word files to re-edit them followed by the whole content updating process, making all the updates, removing the Revision Bars and setting up new ones. That’s all before continuing once more through the rest of the journey, everything mentioned above, to hopefully be able to replace the old manual with the revised one before sending an email to all recipients saying ‘here is a new revision that you need to check out’ which, hopefully, they will do. This is a journey that Web Manuals hears about every day: it is what is meant when they talk about the challenge of bad tools.



Some of the more common challenges that get brought to Web Manuals’ attention from operators before they become Web Manuals users are listed in figure 6.

suggested that a month is what it takes using traditional tools and processes. Maybe that’s OK today but, yet again, how will we judge it in two years. These are some of the challenges that we hear a lot about. We should try to ensure that qualified people do not spend their valuable time doing unqualified work such as updating revision bars and changes to manuals but that they rather do the qualified work for which they have been hired.


Atila joined Air Hong Kong in 2004 and joined the management team as Deputy Chief Pilot in 2007. Besides dealing with day to day operations in the fleet office, he also responsible for the test flight program and serves as A300-600F Senior Training Captain plus, in 2018, was given the responsibility to set up company’s paperless programme. Apart from his job as Manager Line Operations, he is also acting responsible manager for the EFB.


Emil has been dedicated to B2B sales since day one of his career and it’s easy to tell he thoroughly enjoys it. With years of experience working with B2B at Apple, Emil joined Web Manuals as a Sales Executive back in 2017 and a year later got promoted to Regional Sales Manager EMEA. Based in Malmö, Sweden.


Figure 6

We need also to keep in mind, ‘where are we today and where will we be in two years’ time?’ Maybe ‘goal fulfilment in quality work’ is something we can deal with today but, again, what will it look like in two years’ time? The ‘workload within current capacity’ might be OK today but companies always strive to grow and do better so, once more, what will it look like in two years? And do we need to plan for that? For the implementation times on new revisions: we have

“…try to ensure that qualified people do not spend their valuable time doing unqualified work such as updating revision bars and changes to manuals but that they rather do the qualified work for which they have been hired.”

Air Hong Kong was founded in November 1986 and commenced charter services with a Boeing 707-320C freighter in 1988. The airline is the longest serving dedicated freighter airline based in Hong Kong and was the launch customer for a fleet of eight Airbus A300-600F General Freighters which entered into service between September 2004 and July 2006.


Web Manuals specializes in developing digital document management solutions for the aviation industry. It is revolutionizing aviation manuals and regulatory compliance by making the digitization, authoring, and distribution of operational documentation easy and accessible to operators of all sizes. What used to be a laborious manual task is now made simple: the rapid authoring, reviewing, publishing, distribution and control of an entire manuals library is now a seamless operation. This brings significant savings in time and administrative costs, while improving regulatory compliance and flight safety. Web Manuals is rapidly expanding its global footprint with more than 300 customers and partners worldwide, and offices in New York, San Diego and Malmö, Sweden. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS




Mike Peters, CEO of Evoke Systems shares how a focus on innovation, data and design improves efficiency for airline customers and keeps Evoke ahead of the curve Mike Peters, Chief Executive Officer of Evoke Systems, joined the team four years ago. Alongside founding members Captain Mark Linney and Dr Craig Howard, he has led the strategy to achieve the rapid growth of Evoke through their market-leading software solutions. A seasoned strategist, Mike has previously worked in senior management for HSBC, Price Waterhouse Coopers and Andersen/Accenture in corporate finance M&A, strategic and operational consulting and various commercial and finance director roles. Aircraft IT: Your name, your job title and the name of the business? Mike Peters: Mike Peters, CEO of Evoke Systems. Aircraft IT: How did Evoke get started? MP: Evoke was founded at a time when the internet was still in its infancy and consumer software operating systems were considered unreliable. Founding members Dr Craig Howard, an expert in data mining, and Captain Mark Linney both visualised the potential safety, commercial and practical benefits of the paperless cockpit, especially as Mark’s arms were tired carrying his heavy Pilot’s case up the aircraft stairs! The company began with a DTI Smart Award to conduct a feasibility study into

the concepts of electronic flight operations systems, with the nine-month project establishing the technical feasibility of the system and requirements of Pilots, Cabin Crew and Regulators, as well as highlighting the challenges and high costs faced by airlines in communicating with a widely-based and highly-mobile workforce. From there, EFOS was born, and Evoke began providing EFB software through the Flight Management Suite. Over the years further development has seen the growth of the company and the introduction of the EFOS Training Management Suite and the EFOS Leave Management Suite; both unique in the capabilities they offer Aviation clients. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 46

Aircraft IT: What is the attraction of aircraft-related software? MP: Evoke founder Mark Linney remains a Captain for a British long-haul carrier, so the passion for aviation runs right through the business. Through harnessing Dr Craig Howard’s data mining expertise, the duo realised that they could create software that would significantly improve operating efficiency for airline customers. Aircraft IT: What is the guiding business principle that drives Evoke? MP: The ‘just-in-time’ efficiency requirement, especially for low-cost carriers, lends itself well to the lean operating functionality of our EFOS


product. The company’s ‘different by data design’ ethos has driven us to provide software which delivers data accuracy, data validation and commercial data analysis to maximize efficient operations. This was never more relevant than for the current ‘Covid’ times we find ourselves in, with access to dependable data essential to allowing effective decision making. Aircraft IT: What has been Evoke’s greatest technical achievement to date and why? MP: It’s a close call between the development of the iPad app for the EFOS Training Management Suite and the introduction of the EFOS Leave Management Suite. The EFOS Leave Management Suite was designed to improve crew morale surrounding leave booking processes and reduce resource-heavy administration teams within airlines. It processes thousands of leave requests within minutes to provide instant feedback to crew members, allowing for transparency surrounding the sometimes delicate situation of crew leave requests. The dedicated iPad app for the EFOS Training Management Suite was developed to provide the simplicity of the TMS in an offline capacity, allowing trainers to use the system during simulator and line training sessions. The full functionality of our Course Management module is available through the app, allowing for candidate qualifications to be automatically updated and providing powerful opportunities for training managers and administrators to easily track candidate progress through courses. Their training history can also be accessed via the app, providing trainers with a holistic view of their performance. Aircraft IT: What has been Evoke’s greatest business achievement to date and why? MP: Following implementation of the EFOS Training Management Suite into one of our largest airlines to replace an error-prone paper-based system, we managed to reduce form error rates from in the

region of 20% to just 0.035%. This provided a six-month payback on the EFOS TMS just from the error saving alone. These affirmation statistics are tracked for all of our customers and used to underpin the cost benefit of the EFOS Product Suites, identifying the very short payback benefits available following implementation. Aircraft IT: What have been Evoke’s disappointments and what have you learnt from them? MP: The Covid-19 pandemic had a significant impact on the industry, devastating airlines overnight as the world ground to a halt. Starting with the sad news that long-term customers Flybe had collapsed into administration in early March, we watched in dismay as the pandemic intensified, threatening the very existence of many of our customers. As the Evoke office decamped to work from home, we were acutely aware that the horizon of the aviation industry looked extremely bleak. Alongside our trusted clients, we closely monitored regulatory changes, adapting quickly and efficiently to license extension requirements, and implementing these changes within 24-48 hours for our customers. Real life is about reacting quickly, creatively and professionally to the challenges at hand, especially where they could not have been envisioned. The crisis has reaffirmed the crucial importance of having training data within a training management system when needing to react with critical real-time data to facilitate rapid decision making, as well as reiterating the resilience of the aviation industry. Aircraft IT: In a sentence, how would you summarize what Evoke does for aviation customers? MP: We provide innovative software solutions exclusively to the aviation industry across three customer proven product suites, maximizing data automation and validation opportunities through our AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 47

intelligent and deterministic data-driven software functionality. Aircraft IT: What is new on Evoke’s development horizon? MP: We are currently working with Captain Steve Deverall, an experienced airline training manager, on an innovative EBT solution designed to assist airlines in implementing and managing an EBT program through the EFOS Training Management Suite. The EBT solution will enable Airlines to demystify the transition to EBT and provide the training forms and program builder to enable a swift set-up. This is currently in development with our customers and we hope to release further details of this exciting new project in the coming months. Aircraft IT: What will be the next big thing in Aviation IT? MP: The change in approach to training within aviation will drive a requirement for a completely new approach. This especially includes the collation access and investigation of concordant approaches to competency evaluation. Moving from the world of checklists to competency and behavior scenarios demands highly effective and flexible training forms and resultant data construction. For Evoke we are already seeing Airlines contact us, realizing how important systems and accompanying structured data are to better enable informed decision making and impact assessment. Aircraft IT: What do you want customers to say about Evoke? MP: Evoke are innovative trailblazers, continually looking for ways to stay ahead of the curve to provide added value to customers. Their pioneering EFOS software solutions offer high ‘cost versus benefit’ return on investment and are backed up by first-class customer support. Aircraft IT: Mike Peters, thank you for your time.


EFB should stand for enhanced flight bag PART


In part 2, Sébastien Veigneau, dgBirds President and Air France A320 Captain, considers what pilots might want from an EFB and how that can be delivered within the regulatory environment




What are the basic needs of a pilot in terms of EFB applications? Let’s identify some of them by using the famous ‘As a pilot, I want…’ identifier from the Agile method. • As a pilot, I want documentation (i.e. my operational manuals) to be easy to synchronize and access thanks to a great user interface and an efficient search engine. • As a pilot, I want charts with ‘own ship’ position, both on ground and in flight; a basic need that has not yet been widely achieved. As you know, we use enroute, departure and approach, taxi and parking charts. Today’s solutions roughly correspond to paper solutions where all these charts are distinct. We have the enroute chart in the EFB interface, which is interactive and much better than a paper chart but we have to switch to the approach, taxi and parking charts when needed. That’s not yet a seamless experience. • As a pilot, I also want specialized calculators, all the applications that, up until now, have been paper based. For instance, a take-off and landing performance calculator. Any pilot having used the paper tables to compute V1, VR, and V2 speeds to take-off on a contaminated runway with one brake INOP (inoperative) knows exactly how such a calculator on an EFB has the potential to change his life and the safety of the flight. I have never seen two pilots having the same results when using a paper take-off performance table: but I have never seen two pilots taking off with two EFBs giving different results. • As a pilot, I want more, with applications that do much more than replace paper. Car drivers have Waze, pilots want enablers too. Connectivity between aircraft and ground servers is the key to get updated data during a pilot’s full journey. • As a pilot, I want more than a simple access to my documentation. When do I mainly need to read my documentation? When I am not flying the aircraft. Have you ever seen a pilot learning procedures when flying? No: that’s done well before starting the engines. It is something we do at home. And, for that, we need more than a simple PDF reader. We need a system that helps us acquire the full knowledge required to handle an aircraft. We want to be able to customize our manuals, add notes or bookmarks. We want our personalization to be saved and retained when changing iPad. We also want it to be persistent from a version of a document to the new one. As a pilot, I don’t want to lose the work I have done when studying thousands of pages. The initial training phase is not all. Manuals are always changing, thanks to regulation changes, fleet modifications or just evolutions; and, as a pilot, it is difficult to be aware of all these changes. I have to compare the current and future version of my operational manuals in order to take into account the main points of their revised versions at each AIRAC (Aeronautical Information

“…we need more than a simple PDF reader. We need a system that helps us acquire the full knowledge required to handle an aircraft. We want to be able to customize our manuals, add notes or bookmarks.”



Regulation and Control) cycle, every 28 days. Moreover, it has to be done before flying: these revisions and updates cannot be learned about upon arriving at the airport. It is quite easy to consider a new procedure but it has always been difficult to forget the previous one. As a pilot, I need specific tools to be aware of the continuous evolution of limitations, procedures, either normal or abnormal, or patterns for instance. When flying, how do I mainly use my documentation? In fact, not that much: all pilots would say that we don’t need our documentation to fly. But it’s mandatory to have it onboard. We do use it when looking for information on MEL (Minimum Equipment List) or CDL (Configuration Deviation List) items or when we have to perform an unusual procedure, such as a take-off in wind shear conditions. So, what we really need onboard is a very efficient search engine and an immediate access to some well-chosen pages, such as the one showing the pitch attitude and N1% to fly with airspeed unreliable.

More than a chart

“What’s the difference between flying an airway enroute, and flying a STAR (Standard Terminal Arrival Route)? No difference: it’s flying between waypoints with altitude and/or speed constraints. ”

What’s the difference between flying an airway enroute, and flying a STAR (Standard Terminal Arrival Route)? No difference: it’s flying between waypoints with altitude and/or speed constraints. We can understand that the enroute and approaches charts were different when represented on a paper. But why are they still different when digitalized? We expect a data driven charting solution, because it gives a far better user experience, that really makes sense for a pilot. From cruise, I should be able to start descent without changing anything on my chart, then join the STAR and see the constraints by zooming in, then follow the final approach with all details needed to check my trajectory, and finally be able to taxi to the gate thanks to a maximum level of zoom giving me relevant information for this part of the flight. When changing to STAR, approach or landing runway, getting the details to check the FMS should not be a supplementary workload for pilots. It should be seamless. On a taxi chart, I want to be able to easily identity a closed taxiway as stated in a NOTAM (NOTification to AirMen), such as this one: ‘TWY CB BTN RWY 13L/31R AND TWY C CLSD TO ACFT WINGSPAN MORE THAN 143FT NO SE TURNS ONTO TWY C’. Today, some aircraft are equipped with an application dedicated to taxi, named AMM (Airport Moving Map). But in general, there is another application or another part of the charting application, to get all details about taxi procedures. We know why this situation occurs: at the beginning there was only a paper chart to taxi and then it became an electronic chart. Subsequently, AMM applications have been developed to show the own ship position on ground on a georeferenced chart of the airport. But now, we want all information in the same place. Otherwise we will have to multiply the number of screens we need to display information simultaneously.



More than a calculator

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About take-off performance calculations: as stated above, pilots were very happy with the improvement gained when an electronic calculator was introduced to replace a manual and quite haphazard computation. But the main business case was not for pilots but for engine maintenance thanks to the more accurate computation that allowed the thrust to be reduced a little bit more during each take-off. So, as pilots, we expect better situational awareness than just reading figures computed by a black boxed algorithm. That’s not an impossible dream: it could be a reality now. We expect an interface showing the runway with its intersections, the current position of the aircraft, NOTAMs affecting the runway length depicted as forbidden zones of work in progress for instance, and those affecting the climb-out areas due to new obstacles, described by an always difficult to assess text, to be replaced by a graphical representation. We expect the computed take-off distances (all engines, one engine out, etc.) displayed from the chosen intersection, versus the intersection we are currently taking off from. The idea is to have a better understanding of the take-off performances we can expect, before taking off, but also when lining up to avoid any gross error, such as taking off by night on an unexpectedly shortened runway. In other words, we expect a deeper connection between the real world and the tools available to pilots on their EFBs.

More with connectivity

In a world where aircraft are connected to what we may call ‘IntAirNet’, the Internet of the air, weather data could be updated in almost real time to provide a virtual augmented radar image of the weather situations in which and towards which the plane is flying. It could include turbulence reports made by other aircraft in the same area. When connected, the aircraft can be seen as a sensor, emitting data used in a virtuous circle by other aircraft in real-time. As a pilot, I don’t so much want an Electronic Flight Bag as an Enhanced Flight Bag fed by collaborative sources, where applications are sets of functions that enhance my situational awareness. A new level of operational efficiency and flight safety improvement will come from information sharing, collaborative algorithms and overall or individual gained experience. Big Data, Machine Learning and Artificial Intelligence are entering the game.

“…as pilots, we expect better situational awareness than just reading figures computed by a black boxed algorithm. That’s not an impossible dream: it could be a reality now.” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 51



Coming back to our example of the Airport Moving Map and the taxi chart, the point is that airframe OEMs need to decide if these two functions should be joined or separated. Onboard, there is a dedicated screen to display navigation information: the so-called ND (Navigation Display). Historically, it was dedicated to navigate in flight, but recent aircraft include navigation on ground on this display. It clearly makes sense for a pilot but the information should be amended by real-time NOTAMs otherwise there is no chance that pilots have, in front of them, a good and current representation of the situation. That’s funny because it took a number of years to

get the approval to have an Airport Moving Map application on a non-airworthiness certified platform, and now it may happen that this moving map comes back to the Navigation Display. Anyway, all this is just an example that does not change the question the industry has to solve: what is permitted and what is not on an EFB?

Functions to operate an aircraft

What are the principal functions a pilot carries out to operate an aircraft? • ‘Fly’ refers to monitoring and controlling the aircraft flight parameters in order to achieve and maintain a desired flight path. • ‘Navigate’ refers to determining where the aircraft AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 52

is, where it should be, and where it should go. • ‘Communicate’ refers to communication between all stakeholders of the flight — flight crew members, ATC (Air Traffic Control) cabin crew, company ground staff. • ‘Manage systems’ refers to the pilot’s actions to monitor and control the aircraft systems. • ‘Construct & maintain situational awareness’ refers to building and maintaining a mental picture of the aircraft and its situation with respect to its environment, e.g. weather, terrain and obstacles, traffic, airspaces and country boundaries… • ‘Support Mission’ refers to a pilot’s consultation of reference information and computation of


‘flight-related’ information, e.g. take-off and landing performances, mass & balance… and any other information supporting the flight. Together with actions performed before the flight or after the flight in relation to the flight. • ‘Manage Logistics’ refers to the tasks non-related to the conduct of the flight.

Drawing a clear line to support innovation

Now, because an EFB is by definition a non-airworthiness certified platform, the industry has to decide what are the applications allowed on an EFB and what are those that should be forbidden. Drawing a clear delineation between the airworthiness certified world and the operationally approved one will boost innovation in the EFB domain. The tendency is to forbid any function used to substitute or duplicate the intended use of instruments or equipment required by airworthiness regulations, airspace requirements, or operational rules. But also, to forbid all uses intended to fly, to navigate, to communicate with ATC, and any function used as a primary means to monitor the real-time status of aircraft critical and essential systems, or to alert so that it requires immediate crew awareness and/or responses, or any use to control aircraft critical and essential systems. You may think it is quite limitative but there is another way to see things. Stating clearly what is forbidden on an EFB, gives a chance to all other functions to be approved. This work is in progress by EUROCAE Working Group 106, on behalf of EASA. This work should support, rather than hinder, innovation.

display of erroneous output) of a function is higher than ‘minor effect on safety’, it would normally lead to a refusal for that function to be executed on an EFB. Thanks to some mitigation means, it is permissible to mitigate the severity effect of the two hazards (i.e. to reduce the impact, or increase likelihood to detect an error after it happens) if this severity is assessed as greater than minor. But now, after mitigation, if the severity is still greater than minor, i.e. there is a residual risk, it is possible to define prevention means to prevent the hazard from happening or reduce its likelihood. Once again, this opens the door for innovation; offering EFB software developers the opportunity to demonstrate the eligibility of their proposed new EFB functions to become an approved EFB function. A few questions before we move on: should the industry allow… • ADS-B data to be shown on an EFB for trajectory optimization purposes? • A 3D virtual aircraft representation for a better pilot’s situational awareness in case of upset recovery? • Crystal icing zones displayed on a map with own ship position, while it is still not detected by legacy radars? These are all questions for the future. However, the industry has to decide more immediately on which side of the delineation they should fall. Part 3 in the next issue will look to future challenges and opportunities to ensure that EFB can meet what pilots and airlines need.


Looking ahead

It will be very important to anticipate further developments of the EFB in future years in order to ensure that innovation in the cockpit continues. That’s why it is so important to draw this delineation between the avionics airworthiness certified world and the operationally approved software domain; but also to define a clear process to assess a candidate EFB function. One important stage has been reached about the assessment of a candidate EFB function: if the risk assessment outcome (regarding the two hazards: loss of the function and

“…because an EFB is by definition a non-airworthiness certified platform, the industry has to decide what are the applications allowed on an EFB and what are those that should be forbidden”

After teaching computer science and as a TRI while flying A320 and B777, Sébastien is now flying the A320 as Captain at Air France. With a PhD in Computer Science and his Air Transport Pilot License, he developed software solutions before introducing the iPad for Air France pilots in 2012. As an EFB expert, he participated to the EASA RMT 601/602. In 2017, he co-created and became President of dgBirds, AF subsidiary.


dgBirds is a vibrant company based on many years of experience in designing mobile solutions for professional pilots. In 2010, Air France chose the iPad as an Electronic Flight Bag for its pilots and developed some apps to support their mission. dgBirds was launched in 2017 as a subsidiary of Air France to build on this successful solution used by 4000 pilots. The business is committed to developing and marketing software solutions for any mobile business. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS




Piotr Niedziela, Head of Sales & Business Development shares the passion for innovation and aviation improvement that drives StorkJet Piotr Niedziela is the Head of Sales and Business Development at StorkJet. His adventure in aviation started with performing market research in the area of fuel efficiency and raising funds for StorkJet’s development, including several European Union research grants. He introduced StorkJet’s products to the market and successfully led fuel efficiency software implementations for main airlines in Europe or South America. He graduated from University of Economics in Katowice.

Aircraft IT: Your name, your job title and the name of the business? Piotr Niedziela: Piotr Niedziela, Head of Sales & Business Development at StorkJet Aircraft IT: How did StorkJet get started? PN:StorkJet started as a university project. Our first task was to develop a tool to read data from black boxes (QAR/FDR) for analysis. With a team of strong analytical minds, we identified many areas for improvement. Aviation was always in our heart, that is why we decided to move forward and invest our

funds and time to make aviation more efficient than ever before. Thanks to European Union research grants we were able to conduct very rapid growth.

we are pleased to do some good for the environment and contribute to a reduction in the carbon footprint.

Aircraft IT: What is the attraction of aircraft-related software? PN: Work on real aircraft data and the ability to optimize day-to-day airline operations. This is a great topic but also a huge challenge. Thanks to the tail-specific approach and usage of machine learning technology the areas for optimization seem endless. As we are passionate about aviation,

Aircraft IT: What is the guiding business principle that drives StorkJet? PN: What we see is that each airline is unique, with totally different business models, operation types, or fleet diversification. Depending on the airline, expectations and areas for optimization can differ. That is why our guiding business principle is to work together with the airline towards a common



“Support airlines in saving time and fuel thanks to fully automatic and the most precise aircraft performance and fuel efficiency software.” goal. We put huge effort into supporting customers throughout our whole cooperation as each airline’s success also becomes our success in the end. Aircraft IT: What has been StorkJet’s greatest technical achievement to date, and why? PN: With the support of European Union research projects, StorkJet developed tail-specific performance models powered by artificial intelligence to help airlines tap into the full potential of big data. We’ve proven that the average error in fuel burn prediction is only a few kilograms per flight hour, which makes our results the most precise on the global aviation market. This technology was implemented into the newest StorkJet’s fuel efficiency software — fuelPro. Besides tracking over 30 fuel initiatives, airlines can accurately predict fuel consumption at different flight phases and atmospheric conditions to indicate the real saving potential. What is more, pilots can check the most optimum flight path for given conditions and compare it with their own flights to check where they can improve. Aircraft IT: What has been StorkJet’s greatest business achievement to date, and why? PN: The biggest business challenge was to enter the aviation market as a startup. While implementing innovation to the market you need to convince customers that your technology is better than existing ones and that you have the appropriate team, knowledge, funds, support etc. to cover their needs and ensure safety. All these steps were positively evaluated by big players in the aviation industry. Today, StorkJet is proud to have long-term cooperation with such airlines as LOT Polish Airlines, WizzAir or Volaris. What we can also boast about is that almost all airlines we cooperate with decide to

go for more than one service. That is why we put so much effort to keep them satisfied. Aircraft IT: What have been StorkJet’s disappointments and what have you learned from them? PN: In 2020, COVID has been the topic that essentially turned all the industry upside down. We learned however to look for a bright side to this situation. Thus, for StorkJet, due to a reduction of new implementations, COVID became a period for rapid research and development of new products and features. Aircraft IT: In a sentence, how would you summarize what StorkJet does for aviation customers? PN: Support airlines in saving time and fuel thanks to fully automatic and the most precise aircraft performance and fuel efficiency software. Aircraft IT: What is new on StorkJet’s development horizon? PN: After a warm welcome for StorkJet’s Aircraft Performance Monitoring (APM) based on the real data, at the beginning of 2020 we added a new product to our portfolio — fuelPro, the fuel efficiency platform. We started with the development of over 30 fuel initiatives, making fuelPro very comprehensive analytical software. Application of the tail specific performance models into fuel efficiency initiatives results in a clear picture of saving potential and compliance. With fuelPro our customers see low-hanging fruits they were not able to see before. Now, the goal is to increase pilots’ engagement because their behavior has the biggest impact on the actual fuel savings and reduction of CO2 AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 55

emissions. At present pilots receive a tailor-made dashboard with intuitive statistics, including their individual performance, targets and knowledge base on improvement areas. As a next step, StorkJet is working on presenting this information on EFB to guide pilots just before and during the flight. Aircraft IT: What will be the next big thing in Aviation IT? PN: COVID will continue to hugely impact on the aviation IT market. Airlines will look at first for tools that bring savings. Profitability is the top priority next to safety, and there will be a huge focus on tools that optimize operations. Also, the current situation brings opportunities for IT providers to focus on new research projects instead of implementations. As a result, new areas of optimization can become available. There will be a huge focus on post-flight and in-flight solutions that improve operational efficiency. Aircraft IT: What do you want your customers to say about StorkJet? PN: We want to be seen exactly how our customers describe us now: “In the overwhelming world of Big Data, Storkjet knows very well how to turn Big Data into small data and let you make use of them.” Leszek Danielski / Flight Operations Engineer at LOT Polish Airlines “On top of having people with knowledge, experience and great tools, StorkJet is a dynamic company, easy to work with, far away from any cumbersome way of making business” Marco A. Charles — Manager of Software Governance / COO & Fuel Efficiency Program at Volaris Aircraft IT: Piotr Niedziela, thank you for your time.


Will Trajectory Based Operations (TBO) usher in a new way of working? PART


Viewed from the airline perspective, Michael Bryan, founding Principal and Managing Director of Closed Loop Consulting, explains how Trajectory Based Operations, has the power to change the industry if we have the foresight to grasp the opportunity and learn from the past AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 56



n part 1, we looked at the challenges facing commercial aviation and suggested a future that could be achieved if the sector is prepared to be bold. In this part, we’ll look at Trajectory Based Operations, the technologies that accompany it and how it could work. Trajectory Based Operations (TBO) has been identified, conceptualised and designed to provide the mechanisms to keep the industry moving. Its success will rest on buy-in by every stakeholder in the customer journey ecosystem. As we step through its key objectives and operational nuances, think about how it’s going to change the way you do things, and whether it looks like the science fiction of earlier.


There’s been a lot written about TBO, and it’s out there for everyone to see; so, this article will highlight a few key points to raise the tempo for airline Ops departments and to get them thinking. The high-level objective of TBO is game-changing for the industry if it can be achieved. While its concept is about making room for growth, its component tenets drive significant efficiencies for airlines if they are smart enough to grasp them (Figure 14).

Trajectory Based Operations • Gate to Gate 4D Multiple Objective Trajectory Optimisation & Management • Know & Share Trajectory Info • “Concept” well developed. • And talked about • ATM bodies well advanced • Implementation Planning FAIL

Figure 14

Gate-to-gate, 4D trajectory management will mean just that. The flight plan will no longer be just ‘paperwork’ required to get airborne, and then requesting ‘direct to’ here or there, trying to shave a minute or two. Or for ATC to pick you off a SID (Standard Instrument Departure) and send you ‘direct to’ somewhere you don’t expect and, perhaps not even on the flight plan you filed in the first place. The flight plan and its iterative evolution in terms of route, altitude profile, speed and time will be sacrosanct.

TBO achieves its objectives by everyone sharing almost everything with everybody, and universal data exchange will be crucial to its success. Those with long memories will remember the epic failure the last time the industry tried that. The concept is highly developed, even down to how the air around the globe will be sliced and diced, and how conflicting trajectories will be identified and managed from long-term schedule analysis to day-to-day and in-flight trajectory reoptimisation. Note: the term is ‘managed’; not ‘controlled’. ATC, Dispatch, Operations Control (NOCs) and the pilots will need to exist in a symbiotic relationship requiring three or four-way data exchange for the duration of the flight and before. The connected EFB will be crucial to TBO, and so will new smarter, intelligent, integrated and workload reducing applications, a contrast to the paper-centric paradigm that many applications follow today, will be fundamental to the success of TBO.

“The connected EFB will be crucial to TBO, and so will new smarter, intelligent, integrated and workload reducing applications, a contrast to the paper-centric paradigm that many applications follow today, will be fundamental to the success of TBO.”



The concept is mature and is discussed often, but predominantly at very high levels of the air traffic management sector: the take-away is that very few airlines are talking about it yet. ATM organisations like Eurocontrol or NATS and the FAA are well advanced in their thinking about how it’s all going to work – for them. As usual for the industry, implementation planning at the airlines is lagging for too many… most of the TBO component programs. Delving deeper, long and mid-term plans for TBO (Figure 14) won’t carry any earth-shaking revelations.

TBO The Operations Perspective • Long & Mid-Term Term Planning

• Schedules and Capacity (Airspace/Airport) • Met Outlook • A/C Performance

• Hours - Minutes

• Flight Planning & Flow Management “Iterative Negotiation” • •

Planned Traffic Forecast Met

• In-Flight

• Departure (Airborne) Planning +/- 600 Seconds • Emphasis on Re-Optimisation, not ‘Control’ • 5 Second Spacing

Figure 15

Most airlines publish their schedules a long way out for essential reasons. Airline’s schedule data will be analysed in the context of every other airline’s and mixed with additional information like airspace closure for events or military use.

“The success of TBO rests on an absolute take-off time. So far, the concept requires schedules to be met by plus or minus 600 seconds. We all know that’s ten minutes, but it’s specified in seconds for a reason.”

Statistical weather and aircraft performance data will be thrown into the mix; iterative calculations will start running a year or more in advance to determine where long-term planning drives hotspots of capacity constraint and potential conflict. So far, so good, there is nothing too difficult. Focusing on day of operations, however, things get different, quickly. The current ‘file and forget’ submission of flight plan procedure is about to change and become a more iterative process involving several players. Instead of Dispatch submitting the flight plan and leaving Air Traffic Control to sort out the aeroplanes, TBO will require submission of your flight plans, along with those of everybody else, into the TBO system. Flight plans and their trajectories in terms of route, altitude profile, speed and time will be crunched and initially, and as far as possible, de-conflicted before an aircraft leaves the gate. Authorised trajectories returned to airline dispatch centres could include the original flight plan, the original flight plan with some restrictions, or a completely new trajectory. Of course, Dispatch can reject and re-submit, but can you see how recursive that could become? It doesn’t end there: Eurocontrol documents show that the number-crunching currently requires hours to solve the trajectories for operations covering just one hour over a part of Europe during the summer peak. Imagine that on a more global scale. Closer to home, Dispatch, Ops, the pilots and the fuelling contractors have different issues to solve. What happens if the authorised trajectory is materially different from the plan and changes in speed, flight level or route and cannot be accommodated by the fuel that’s already on board? What about getting the new flight plan to the pilots possibly as late as minutes before departure if changes in the submitted flight plan have been necessary? Many thoughts will turn straight to technology, which is undoubtedly cool stuff, but that’s the easy piece. What’s not simple is the human factors; alarm bells which should ring loudly. Whole new processes and procedures will need to be developed for the dispatch and departure process before we get to the technology required to support them. Remember process and procedure come before technology; a nuance with which this industry often continues to struggle. The success of TBO is based on a few other requirements that will get airline management paying attention too and make it imperative that the C-office drives the whole organisation towards a TBO future. The success of TBO rests on an absolute take-off time. So far, the concept requires schedules to be met by plus or minus 600 seconds. We all know that’s ten minutes, but it’s specified in seconds for a reason. Heed the warning because, if you miss it, it’s back to the number crunching, possibly a departure ‘sin-bin’ while that occurs, and even thinking through that provokes a headache. Where is the aeroplane? Will it need more fuel before the next take-off slot is offered? What about a new flight plan; what will that look like; connections…? What else? Have a look at the last point in Figure 15: does that make your stress level rise? It should. Unfortunately, there isn’t enough space in this article to discuss all the ramifications for day-of-ops under TBO.




There are several precursor elements to TBO. One is System Wide Information Management (SWIM) (Figure 16).

current generation flight planning systems cannot build optimum outcomes because of a lack of granularity in some of that data. Next-generation flight planning systems, no matter how advanced, will be restricted by those gaps. The list isn’t exhaustive, but I think you’d agree that we’ve got a lot of things to get done to make TBO work. Like TBO, the concepts for SWIM are well advanced and, as with TBO, architectural nuance abounds. ‘Old is new again’ data standards development is driving towards the information-based data exchange that the industry tried to get right in the eighties, nineties and noughties. Again, though, planning and implementation are lagging, particularly by airlines. SWIM is one prerequisite for TBO, but there are a couple of others (Figure 17).

SWIM • Keyword is “shared”

• • • •

• • • •

Schedules Flight Plans (Trajectories) Performance Data Met Data (Internal & External)



Mature concepts – Again. Lots of Architectural Nuance – Again Standards Based (Integrated) Data Interchange – Again Implementation Lagging – Again


ea 7Y

rs 3

ea 2Y


Figure 16

SWIM means sharing everything with everybody. Flight planning systems are evolving fast, and the data on which we’re all basing our flight plans must (should) be the same as the TBO hub uses to assess yours and everybody else’s flight plans. The trajectory information from your flight plans will also be shared with everybody else in the global SWIM environment to assist in your own planning. Aircraft performance, meteorology including wind, temperature and turbulence are among a list of things that we’ll be ingesting into our organisations’ systems before sending data out to the world in a format that everyone else’s systems can understand. Networks of integrated data, not integrated data networks will be needed to solve SWIM and TBO. That’s a crucial nuance and part of the problem that needs to be resolved. We’re all using different products for our weather, and new digital Met data is in development by the World Meteorological Organization (WMO). Accuracy of wind and temperature is cruci al to accurate flight plans. Still, the WMO can only muster 40 or so (as of May 25 2020) airlines out of the whole industry to participate in its AMDAR (Aircraft Meteorological Data Relay) program. Even though, according to the WMO, AMDAR is the third most crucial input to forecast model accuracy globally. Aircraft performance data is generated differently by airlines from data provided by the manufacturers, and it’s supposed to be standardised and digital too. Even



Figure 17

Performance-based navigation and performance-based planning were to be fully implemented in 2016. This year, while some regions have done better than others, global implementation is only about half-way there. Flight and Flow Information for a Collaborative Environment (FF-ICE) is a data-centric exchange of flight and flow information due to be fully implemented in 2025. Yet, few people in the airlines seem to have heard of it. In a straw-poll at a major industry conference in October 2019, one person out of a room of about 300 airlines and suppliers indicated they’d heard of it. The electronic flight bag (EFB) started out as the ELS as far back as 1986. It disappeared because of a lack of specification, a business case and other reasons because of the way it was marketed by airframe OEMs. It was re-born as the EFB in 1992 and, since then, we’ve seen paper after paper discussing the problems finding



a business case. Indeed, Closed Loop was approached as recently as January and February this year by two European airlines still struggling and seeking (free) guidance on figuring out how to pay for it. EFB spent 27 years dying from a thousand paper cuts, ironically, the very media it seems so intent on emulating. By way of example, one airline project involving hundreds of aircraft was comfortable

“Mostly the discussion about TBO has, so far, not been by those that will have to deal with it day-to-day: that’s readers and the other visionaries within the airlines, airports and the broader industry.”

that the resulting NPV (Net Present Value – a key metric used to gauge the value of projects to the bottom line of the whole organisation, and used to compare the bottom-line value of different projects) of their EFB project was about $2.5 million – before it went backwards by several times that amount because of what hadn’t been accounted for. Another EFB project handed its airline an NPV of $304 million; success and validation by any measure. It was cancelled because of departmental in-fighting about who should ‘own’ the project. The airline spent another 15 years and millions of dollars recursively researching around the edges trying to justify it again. ‘Digital Data’ work commenced in 1986, coincident with SGML (Standard Generalized Mark-up Language) becoming a standard, and with the ELS concept. Thirty-four years later, digital data is a muddle of proprietary solutions. It suffered its own marketing failure when a noted airline IT department refused to allow its use because SGML was deemed an ‘unsupported application’ – even after the whole industry had adopted it as the basis of its information interchange standard. Seriously folks, what’s it going to take? TBO is the next cab off the rank. Will the industry tangle that up too, or will it get one right this time?



Indications are not good. There are already other ‘options’ being hawked that are limited in reach and effect, and benefit a few, not the whole. Unfortunately, however, these options will interfere with the holistic shared data and Air Traffic Management (versus control) aspects of the global concept, potentially weakening the Global TBO concept to the point it becomes untenable. Will sense prevail? Re-read the last few paragraphs for an idea… And then consider airline priorities on the other side of COVID-19. So much that is talked about in the industry these days is about achieving change, but what we keep seeing demonstrates why the airline industry suffers the abysmal rate of project failure that it does. It’s not because the people involved lack the ability; the airline industry has attracted brilliant minds. The only reasonable conclusion is that there is an inherent dysfunction in the way these programs are approached. Closed Loop believes that the model of pushing technology towards ill-defined designs or outcomes is the culprit. Without far-reaching objectives, technologydriven programs at best achieve short-term expectations before falling into obsolescence and, with the accelerating rate of technology, that sweet spot becomes shorter by the day. Isn’t this just a way of saying, we’ve got to get the strategy right first? How do we fix it and start moving to align the pieces of the puzzle? Mostly the discussion about TBO has, so far, not been by those that will have to deal with it day-to-day: that’s readers and the other visionaries within the airlines, airports and the broader industry. TBO is not the only game in town as far as efficiency, operational excellence, service delivery and industry capability and growth – let alone survival is concerned in the aftermath of the virus. However, it remains just as critical to emergence from COVID-19 as it was for industry existence at the end of 2019. One would think TBO’s goals and nuances are almost in the realm of science fiction compared to our capability today. For TBO to work, a varied bunch of people will have to get connected and aligned on a strategic framework supported by richly integrated data so they can shape concept and nuance into executable outcomes. At the industry level, the fragmented, siloed and committee-based approaches to significant industry developments and the focus on technology as the panacea for everything has to change. Within airlines, the vertical nature of the organisation that drives myopic departmental posturing and technology first, business second, thinking will have to give way to the more horizontal perspective of the entire customer journey ecosystem. Information about the customer journey will have to be collected and connected in every respect. From the moment a potential customer begins searching for an itinerary, through the trip to the airport, through the airport, the air segment including airline, airport and ANSP touchpoints, and back again until the entire journey is complete. Yes, science fiction. Except that it’s not. Ask us how.

• For airline visionaries

To facilitate • Everywhere discussion on a • Collaborate range of things • Anonymously • Build an industry worldview with including TBO, your ideas emergence from • Drive the industry forward COVID-19, Closed Loop has developed ‘the Loop ’, a new Subject: the Loop discussion portal conceived to bring together airline and industry visionaries from around the globe. Together, we’ll build the strategy, delivery roadmaps and executable outcomes as we move toward a collaborative, holistic and maybe a science fiction inspired worldview of our industry for the next decade or so. Get in touch if you’d like to know more. … we’ve got a lot of work to do and not long to do it.


Michael has enjoyed an Aviation Career spanning over 45 years. Recently retired from an A380 Command with a major carrier, Michael holds a Master of Aviation Management, a business degree in strategic planning and is a certified PRINCE2™ practitioner. He has experience in Airline, Corporate and General Aviation operations including training, system development, project and management positions. Michael’s management experience has included Strategic Planning and operational system development and Project Management across all industry segments. He is the founding Principal and Managing Director of Closed Loop Consulting.


Closed Loop is a global team of aviation professionals supporting industry and airline management, and their people, to deliver strategically crucial, business-driven, financially sustainable and assured transformation outcomes. The business specialises in assisting airlines and other stakeholders to manage and deliver the coming wave of industry change and to integrate that with airline strategic and efficiency program portfolios; providing support, guidance or direction through all levels of the airline — from the Board to the tarmac and into the aircraft. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS




Managing NOTAMs Rod Tinnion, AIS and QA Officer at Bytron Aviation Systems sheds light on the dark art of managing NOTAMs The subject of NOTAM’s has always been controversial. Developed in the 1920s, they are still almost in the same format as they were one hundred years ago. Each flight can contain dozens of pieces of paper with the most critical information often buried under irrelevancies. Rod Tinnion writes from experience of making use of NOTAMs. In my previous life as a short-haul commercial pilot, I generally flew four and sometimes as many as six sector days. Trawling through the required NOTAM paperwork to locate the relevant information was very time-consuming. Only last week I saw an operator had a flight pack (OFP) of 164 pages which included 140 pages of NOTAMs… I didn’t envy that pilot. You don’t have to look far online to find topics

relating to what I’m going to call ‘NOTAM overload’. It certainly doesn’t take long to get a real sense of feeling towards this subject when you read blog posts that refer to NOTAMs as a problem. Surely this can’t be the case when talking about information that is so intrinsic to the safety of aircrews, aircraft and passengers alike? The situation has become a significant discussion point and people are petitioning for changes to the NOTAM system. Changes are afoot. Particularly in the last twelve months, there have been clear signs that the wider industry and regulators are taking notice and looking at ways to address the NOTAM challenge. With no quick fix on the horizon, does that mean there will be no change to the current status quo until the possible re-invention of the NOTAM? In AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2020 • 62

a word — no. Technology undoubtedly has the answer to this ongoing and ever-growing challenge. Although it may not be possible to change the current volume or layout of NOTAM updates, it certainly is possible to look at other ways to reduce the sheer quantity that appear in each crew briefing. To reduce the work involved in identifying problem NOTAMs and above all reduce the burden placed on both dispatch teams and aircrews working to deliver safe flying schedules on time every day. A great example of how NOTAMs can embrace technology is how we do it at Bytron. The skybook NOTAM Manager uses real-time data to highlight relevant NOTAMs within briefing packages, cuts out inconsequential NOTAM information, reduces white noise and therefore saves time and effort. The importance of these notices is colour-coded, giving the user further clarity. There are even further refinements and filtration possibilities depending on the operator’s requirements. The interim solutions are there but in terms of a long-term answer to simplifying NOTAM management… that’s a conversation for another time.


Rod has worked in the aviation industry since 1988 and flew commercially in Africa and Canada, mostly as a low-level survey pilot on a DC3T. He returned to the UK in 1999, captaining Jetstreams 32 and 41 for a local airline before joining the CAA as a Flight Operations Inspecting officer in 2007. More recently Rod has worked in Flight Data monitoring and as Flight Operations Auditor before joining Bytron in 2018. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

Missed an issue of Operations?


AIRCRAFT IT Operations

Testing to ensure that new systems work before they’re put into operation at Alaska Airlines

Qantas develops and deploys a digital flight planning tool


WINTER 2019-2020 • V8.5

Using test data and Service virtualization to check systems functionality

The evolution of EFB regulation at the FAA How the rules are changing

Effective EFB mounting at Southwest and United Keeping devices visible and secure




MARCH-APRIL 2020 • V9.1

4D route optimization maximizes choices for efficiency

Cebu Pacific uses big data across its Operations Fuel efficiency and performance benefits

Solutions in Practice – a safe device mounting solution ASG’s fixed mount at Southwest Airlines


AIRCRAFT IT Operations V9.1 WINTER 2019-2020



JULY-AUGUST 2020 • V9.2

Sri Lankan Airlines use their EFB as an Operations tool Digital transformation aids total optimization

Saving fuel at JetSmart

Involving pilots is the key

AircraftIT 2020 Survey: Covid-19

Its effects and how IT is responding

Trajectory Based Operations Doing everything better

EFB: Enhanced Flight Bag – Part 1 Using technology to add value



AIRCRAFT IT Operations


Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.


Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: T: +352 26 12 94 E:

W: T: +34 606 339 396 E:

W: T: +45 7533 8889 E:

Location: Steinfort, Luxembourg

Location: Madrid, Spain

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations


NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing

KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager)

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

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AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

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Avionics Support Group W: T: +1 305-378-9786 E:

ASQS (Advanced Safety and Quality Solutions) W: T: +43 1 306 1234 E:

Location: Florida, USA

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo



W: T: +32 11 72 10 30 E:

W: T: +46 8 544 104 80 E:

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Sweden

NAME OF PRODUCT MARKETED • AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight application • Navigation DataBase, weather data, ADS-B AVIOBOOK, a Thales Group company, supports airlines as a partner in their digital strategy. AVIOBOOK offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth. AVIOBOOK proven solutions make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AVIOBOOK application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

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KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

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The Boeing Company

Bytron Aviation Systems

CMC Electronics


W: T: +1 206-655-2121 E:

W: T: 01652 688 626 E:

Location: 65 Offices Worldwide

Location: Kirmington, United Kingdom

W: T: 15 147 483 000 E: alexandre.huynh-belanger

W: T: +1 (800) 206-2004 E:

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

NAME OF PRODUCT MARKETED • skybook aviation cloud KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry. The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck.

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS) KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools CMC Electronics (CMC) is a global leader in meeting the demanding aircraft information management requirements for a long list of customers and aircraft OEMs. CMC is marshalling its considerable experience to facilitate tablet connectivity in the cockpit with its Aircraft Information Server and a range of aircraft interface devices that bridge the gap between classes of EFB systems..

skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

Location: USA

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo


CLICK HERE for Product Details CLICK HERE to Request Private Demo




W: T: 0044 333 888 4044 E:

W: T: +49 69 4035 7600 E:

Location: Nuneaton, UK

Location: Frankfurt Germany, Heusenstamm Germany

Location: Paris, France

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8



KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status), and ACSIS (tool for predictive maintenance). AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo


W: E:

KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission/Briefing • Mission/Reports dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software W: T: +1 619 321-8550 E: Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

Because you are awesome, dgBirds builds awesome solutions.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo


eTT Aviation

Evoke Systems


Flygprestanda AB

W: T: +1 208-424-9424 E:

W: T: +44 (0)3456 521 240 E:

W: T: +1.303.627.6535 E:

W: T: +46 40 642 00 10 E:

Locations: Boise, ID, USA

Locations: UK

Locations: Europe, Asia, USA, Middle East

Location: Malmö/Sweden, New Milford, CT/USA


NAME OF PRODUCT MARKETED • EFOS Training Management Suite • EFOS Leave Management Suite • EFOS Flight Management Suite


NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

KEY BUSINESS/SOFTWARE AREAS • Flight & Crew Management • Fleet (Movement) Management • Qualification & Training Management • Crew Pay • Line & Preferntial Bidding SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated. Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

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KEY BUSINESS/SOFTWARE AREAS • Aviation software solutions • Aviation leave (vacation) management • Aviation Training Management System (TMS) • Flight Management EFOS Training Management Suite: An established and complete Training Management solution available exclusively for the aviation industry, EFOS TMS provides intelligent forms and records, course management and candidate progress tracking along with qualification and role profile monitoring, and supports AQP, ATQP and EBT programmes. Supported by a dedicated iPad application, EFOS TMS is available on web and for mobile and offline use. EFOS Leave Management Suite: A sophisticated leave (vacation) management system, designed specifically for airlines. With highly customisable rules, the EFOS Leave Management Suite suits individual airline requirements and offers a fair, deterministic and transparent way to allocate leave. EFOS LMS can be integrated with airline rostering systems to provide a holistic view of staff availability. EFOS Flight Management Suite: An iPad application for flight journey log information, flight folders, alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. Integrations with other operating systems maximise data efficiency.

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KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

CLICK HERE for Product Details CLICK HERE to Request Private Demo


CLICK HERE for Product Details CLICK HERE to Request Private Demo




International Flight Support

Laminaar Aviation InfoTech

W: T: +45 39158025, E:

W: T: +359 2 971 3503 E:

W: T: +45 33464600 E:

W: T: +65 6239 0150 E:

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

Location: Copenhagen, Denmark

Location: Singapore, Denver, Bangalore, Mumbai




KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training


GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

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Logipad DextraData

W: T: +49 201 95975 0 E:

Lufthansa Industry Solutions

W: T: +49 40 5070 30000 E:

Location: Essen, Germany

Location: Germany, Switzerland, USA


NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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Lufthansa Systems

NavAero / Global Eagle

W: T: +49 69696 90000 E:

W: T: 310-437-6000 E:

Location: Germany and in 16 other countries.

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden


NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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W: T: +33 5 82 84 06 18 E:

W: T: +44 141 280 0050 E:

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

Location: UK

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting


an Airbus Company

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

WHAT’S IN THE MRO ISSUE? CASE STUDY: Looking into the future at Etihad Airways

Borja Dosal Roiz, Avionics Engineer / CAMO Fleet Management, Etihad Airways

CASE STUDY: A better view of process in a paperless environment Neal Reagor, Director Planning and Commercial Services — EAMS

CASE STUDY: MRO IT System Modernization at ATSG

Paul Harding, Director, Information Technology, Air Transport Services Group — ATSG

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

WHITE PAPER: IATA’s Digital Aircraft Operations Initiative

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Allan Bachan, VP, Managing Director, MRO Operations, ICF

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Iryna Khomenko, Manager, Operational Efficiency, IATA SFO, IATA

COLUMN: How I see IT: COVID-19: Impacts and progress VENDOR JOB CARD: Seabury Solutions

Carlos Bianchi offers us an insight into the forward-looking ethos that drives Seabury Solutions enduring success


Julian Stourton shares the secrets and ‘people-first’ priorities that underpin Rusada’s global success


James Cornelius offers us an insight into the partnership principles and enthusiasm for IT that ensures customers’ continuing confidence in ROTA

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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PACE — a TXT company

W: T: +33 (0)5 31 61 52 18 E:

W: T: +33 (0) 534 362 971 E:

Location: France, Asia, USA

Location: France

W: T: +49 30 4081895-0 E:

W: T: +4930293620 E:

Location: Germany

Location: Germany, France, USA

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publi shing and Distribution • Web & Mobile & EFB document viewer Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers).

Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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The SA Group

W: T: +1 281-895-0128 E:

W: T: +44 (0) 1332 777 100 E:

W: T: +45 7950 8000 E:

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia


NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

Location: Houston, Texas

NAME OF PRODUCT MARKETED • PIVOT mounting solutions KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time. PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements. The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.


Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email for more information

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Safety Line




W: T: +33 (0) E:

W: E:

W: T: +33 1 1 60 59 40 74 E:

W: T: +31 20 654 1824 E:

Location: Villaroche/Montereau (Paris area, France)

Location: Netherlands, Poland, Canada, USA

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management


KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management

Location: Paris, France

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport. OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

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Weathernews Inc

W: T: +48 600 800 528 E:

W: T: 44 (0) 330 229 0219 E:

W: T: +1.505.828.9000 E:

W: T: 00 45 392 78720 E:

Location: Poland

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

Location: Albuquerque, New Mexico, USA

Location: Tokyo, Oklahoma, Copenhagen, London Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul


NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

NAME OF PRODUCT MARKETED • Weather • Flight Watch • Flight Operations Control Support • Airspace Critical Operation Support

KEY BUSINESS/SOFTWARE AREAS • Aircraft performance monitoring • Diagnosis of performance problems • Fuel efficiency analysis • Aircraft/engine benchmarking Aircraft Performance & Fuel Efficiency — Our Passion, Your Savings: We analyze airlines’ flight data to provide the most precise aircraft performance and optimize fuel consumption. advancedAPM: The performance of each aircraft changes over time. If not tracked precisely, planning an accurate amount of fuel as well as executing flights at optimum speed and altitude is a challenge and may easily lead to loss of fuel efficiency. Storkjet advancedAPM is a fully automated, most precise Aircraft Performance Monitoring platform which allows the maximizing of fuel efficiency in these areas.

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office. Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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KEY BUSINESS/SOFTWARE AREAS • Weather • IT Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information. Weathernews supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing. The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews’ risk communicators are available to assist users in any weather-related needs. Weathernews has more than 30 years of experience in supporting and servicing airlines, and strives to learn each and every airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability. Weathernews’ services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.

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Vistair Systems

Web Manuals International


W: T: +353 1611 4625 E:

W: T: 01454 550663 E:

W: T: +46 (0)40 694 10 40 E:

W: T: +41 43 215 27 94 E:

Location: Ireland, USA, India, Australia, Switzerland, UK, China

Location: United Kingdom

Location: Sweden, USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet



KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity

Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation.

A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

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AIRCRAFT IT Operations