Aircraft IT Operations V7.2, May-June 2018

AIRCRAFT IT Operations CASE STUDY: KLM CITYHOPPER WHITE PAPERS: EUROCONTROL • RAZORSECURE

MAY-JUNE 2018 • V7.2

Digital compliance at KLM Cityhopper

Digital document management for quality

Trajectory Based Operations How it will work and roll-out

NEWS • TECHNOLOGY • VENDOR FLIGHT LOGS • OPERATIONS SOFTWARE DIRECTORY

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AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations delivers the latest information on the developments that matter to aviation IT professionals

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2018 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

R

eaders won’t need me to tell them that they operate in one of the fastest growing sectors with some of the most technology dependent processes. Even with the larger aircraft now entering service, it is certain that the number of aircraft flying and the number of flights they make will just keep on increasing. In one sense that’s good, it confirms the acceptance and success of air travel: in another sense, it adds huge responsibilities to airlines’ and aircraft operators’ already crowded ‘to do’ lists. With more aircraft to fly, it isn’t just the additional tasks of flying them but also the need to conduct a growing number of flights in an increasingly crowded sky; plus the need to comply with an ever growing raft of regulations that, while usually similar, are not identical from jurisdiction to jurisdiction. There is a universal pressure to minimize fuel use and minimize carbon emissions and, as the news now constantly reminds us, there is a growing need to protect increasingly complex IT systems and processes from being accessed by and either corrupted or hijacked by criminals, terrorists or worse.

There is always a lot going on in the world of aircraft operations IT. Our mission at Aircraft IT Operations is to bring readers the latest updates on what is going on from the people who are making

the rules, the developers, vendors and consultants who are making things happen, and case studies from the people who are putting new ideas into action in their airlines and operating businesses.

This issue includes a superb paper on Trajectory Based Operations from Henk J. Hof who is leading the Eurocontrol contribution to this ICAO initiative to enable more flights with greater safety. From KLM Cityhopper, there’s a brilliant case study of how the implementation of a digital document management system has improved the quality and quantity of material available for decision support throughout Operations while enhancing safety and compliance.

And we have a hard-hitting, thought provoking article from Alex Cowan on cyber security and new cyber management regulations that will impact on every reader’s work: it will really make you think.

There’s also the usual information about the comprehensive Aircraft IT library of on-demand webinars to review and compare solutions, including from Conduce, Flygprestanda, Viasat and Ultramain.

Add to that, useful features such as ‘Upload Tender’ and ‘Operations Software Directory’, and you have Aircraft IT Operations: ideas to leverage the most from the power of IT. Ed Haskey

AIRCRAFT IT Operations • MAY-JUNE 2018 • 3

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The World’s Leading Aviation IT Conference for MRO/M&E and Flight Operations Solutions returns to Amsterdam in 2018 bigger and better!

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AIRCRAFT IT Operations: V7.2

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge at any time. At the Aircraft IT website or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

28 CASE STUDY: KLM Cityhopper makes a change for the better Ferry van Zalen, General Operations Engineer, KLM Cityhopper and Martin Lidgard, CEO, Web Manuals How a digital document management system helps instill a culture of safety and compliance across KLM Cityhopper, and allows ground crew to distribute the most up-to-date digital versions across multiple devices.

36 Vendor Flight Log: AVTECH Niklaes Persson In the latest of our Q&A pieces, Niklaes Persson, Head of R&D, AVTECH Sweden AB, completes his ‘Vendor Flight Log’ for Aircraft IT.

38 WHITE PAPER: Trajectory Based Operations will deliver ATM enhancements Henk J. Hof, Head of ICAO and Concept Unit, Eurocontrol Trajectory Based Operations (TBO) is coming and, as a first step, the implementation of Flight and Flow Information for a Collaborative Environment (FF-ICE) will enable sharing of flight information, including the 4D trajectory, between flight deck, aircraft operator and Air Traffic Control.

44 On-Demand Webinars: the knowledge library for Operations IT Solutions View Video Recordings of On-Demand Operations Software Demonstration Webinars. See full information and view the video recordings of past Operations Software Webinars from Conduce, Flygprestanda, Viasat and Ultramain.

46 Vendor Flight Log: Lufthansa Systems David Parry In the second of our Q&A pieces, David Parry, Vice President, Airline Consulting Americas at LUFTHANSA SYSTEMS, completes his ‘Vendor Flight Log’ for Aircraft IT.

48 WHITE PAPER: EU Cyber Security Mandate Alex Cowan, CEO, RazorSecure The threat of cyber-attacks on airlines is an issue affecting aircraft and their avionics systems, the EFB / ETL ecosystem, connectivity systems, airline IT systems and air traffic control.

The EU Cyber Security Mandate has changed the rules: how will this affect aviation? How can airlines prepare?

54 Vendor Flight Log: Aviation Support Group (ASG) Hugo L. Fortes In the final of our three Q&A pieces, Hugo L. Fortes, Vice President/FAA DAR, Avionics Support Group, Inc. completes his ‘Vendor Flight Log’ for Aircraft IT.

56 Operations Software directory A detailed look at the world’s leading Operations IT systems.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 5

NEWS

Protecting the homefront: UTC Aerospace Systems DB-110 Sensor will enable National Guard to see more from the air than ever before

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It was announced in late February 2018 that the U.S. Air National Guard will soon be able to conduct airborne assessment of natural disasters across wider areas and greater distances than ever before now that UTC Aerospace Systems has successfully completed an Operational Assessment of its DB-110 airborne reconnaissance system on the General Atomics MQ-9 Reaper. Conducted in fall 2017 by the 174th Attack Wing at the Syracuse Air National Guard Base, the assessment addressed the system’s utility for domestic operations missions, such as defense support for civil authorities during natural disasters.

Currently in service with 14 countries around the world for military intelligence, surveillance and reconnaissance (ISR) missions, the DB-110 is a dual-band electro-optic and infrared reconnaissance pod that produces highresolution day and night imagery, from overhead and at long ranges. Operating in three fields of view and capable of collecting still imagery, it provides threedimensional and stereo imagery, and wide-area persistence surveillance.

The DB-110 offers a significant capability improvement relative to the Guard’s existing sensors that have a comparatively shorter range and smaller field of view. Ultimately, this significantly enhanced capability will allow the Guard to assess natural disasters more rapidly and more comprehensively, boosting operational efficiency in its humanitarian assistance operations. Commanders anticipate using the sensor during such natural disasters as hurricanes, wildfires and floods.

UTC Aerospace Systems was contracted by the Guard in 2017 to support the installation and assessment of the DB-110 on the 174th Attack Wing’s MQ-9 Reaper. Following the first Operational Assessment, the Guard is evaluating long-term solutions to field the next-generation sensor of the DB-110 family, the MS-110, in a new pod that will be compatible with both the MQ-9 Reaper and C-130 Hercules. The MS-110 will produce multispectral color imagery across 7 bands, thereby enhancing the long-range and wide-area attributes of the DB-110.

For the Guard, the MS-110 would enhance the service’s ability to assess critical infrastructure during poor weather conditions, through smoke and below the surface of the water, while also helping to detect objects against a cluttered background.

Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MAY-JUNE 2018 • 6

NEWS

Flight safety for all airspace users At the beginning of March 2018, Lufthansa Systems announced that it would be presenting its new Drone Solutions at the World ATM Congress in Madrid. The app takes care of rules and regulations for drone operators. It also displays controlled areas such as airports and airspace for which special regulations apply. Drone operators can use the app to request the permits they need for drone flights or drone use near control zones from regulatory authorities.

Systems helps drone operators to ensure they stay safe and legal when flying their drones Air traffic is fast increasing due to the operation of unmanned aerial vehicles like drones. By 2020, German air traffic control estimates that 1.2 million

drones will be flitting about the skies in Germany, while the US FAA expects to see 3.5 million drones in American airspace by 2021. While strict regulations govern drone use to ensure the safety of aircraft, factories and personnel, these rules are not as familiar as they should be to drone operators.

“Our app changes that,” says Krzysztof Zaleski, Drones Project Manager at Lufthansa Systems Poland. “We’ve worked with the aerospace industry for many years and have access to relevant airspace data. Accordingly, it’s a logical next step for us to also provide these data to consumers and regulators to help improve aviation safety. And unlike other app developers, we provide all of our safety information free-of-charge to the end user.”

Without a permit, drones are prohibited from flying in close proximity to major international

airports, regional airports or military airfields. The app informs drone users about these kinds of zones.

Data for the app are drawn from the Lufthansa Systems Lido/SkyData database. Lido/SkyData holds ARINC-424 data that are updated every 28 days. The dataset covers navigational items like airports, heliports, runways, waypoints, navaids, airspaces and airways plus flight procedures.

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Single European Sky steps closer thanks to SITAONAIR’s multifrequency datalink upgrade A significant, multi-frequency European datalink infrastructure upgrade has been completed by SITAONAIR, marking an important milestone in realizing the Single European Sky (SES) vision, and in tackling congestion in Europe’s airspace.

SITAONAIR’s upgrade, announced in early March 2018, fosters and enhances the provision of air/ground (A/G) datalink in Europe across multiple frequencies, supporting the region’s increasingly pressured Air Traffic Control (ATC) network. European Air Navigation Service Providers (ANSPs) currently handle around 26,000 flights daily, with air traffic levels forecast to double by 2020.

Over the last 18 months, SITAONAIR — the air transport industry’s global leader in operational and Air Traffic Control communications — has notably extended the footprint of its crucial A/G communication service, by establishing a multi-frequency VHF Data Link Mode 2 network infrastructure (VDLm2 MF), across Europe.

The multi-frequency version of the service has been recommended by the European Aviation Safety Agency as essential for facilitating Controller-Pilot Data Link Communication (CPDLC) — an Air Traffic Control (ATC) application mandated by the European Commission for use under the SES. The European mandate applies to airlines and ANSPs alike, with SITAONAIR providing the core A/G service enabling them to exchange vital ATC data.

VDLm2 MF is deployed on both SITAONAIR’s-own infrastructure, and on that of its ANSP partners, including BULATSA in Bulgaria, DFS Deutsche Flugsicherung in Germany, ENAIRE in Spain, Nav Portugal, Romania’s ROMATSA and Switzerland’s Skyguide. Fifteen European ANSPs, from the Czech Republic and Croatia to Sweden and Slovenia, have now contracted SITAONAIR to provide VDLm2 A/G communications capabilities.

Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2018 • 8

NEWS

Honeywell provides airlines with connected aircraft analytics package for optimizing flights

Honeywell is bringing a deeper level of visibility into airlines’ operating environments with its newest integrated service, GoDirect Flight Efficiency. The offering, announced in early March 2018 and part of an extensive family of GoDirect flight-related services, allows airlines to make strategic decisions on flight operations and planning by amassing all flight variables into one place, including flight plans, weather, navigation charts, aircraft performance, optimized fuel usage and more. This powerful new tool from Honeywell provides up-to-date information to airlines and pilots for informed decision-making during all phases of flight. For airlines and passengers, the result is fewer turbulent flights that more often arrive on time and use less fuel.

The GoDirect service is currently available for purchase on a subscription basis that can be scaled to the size of any airline’s needs and budget.

Read the full story on Aircraft IT Website

Azerbaijan soaring to new heights with support from Thales

Azerbaijan’s efforts to position the country as a regional hub for air traffic across the Caucasian region have seen their Air Navigation Authorities (AZANS) relying on Thales to achieve their big ambitions.

In 2016 AZANS became the launch customer for the Thales Ecosystem air traffic flow management tool. This represented the first in a multi-phased program to deploy a highly sophisticated ATM System. In 2017, Ilham Aliyev President of the Azerbaijan Republic, and Jahangir Askerov, president of Azerbaijan Airlines signed an MOU with Thales to foster further collaboration for the modernization of airspace processes in the country.

The result of this collaboration is the second phase in the program, announced in early March 2018, where Azerbaijan has once again become a launch customer for an innovative Thales Solution, the virtual remote tower system Thales launched in partnership with Searidge in 2017.

Read the full story on Aircraft IT Website

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The whole wingspan of digital solutions  –        

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AIRCRAFT IT Operations • MAY-JUNE 2018 • 9

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The Jamaican Civil Aviation Authority (JCAA) has taken delivery of the advanced ATM systems developed by Thales as part of their efforts to modernize airspace management services across the paradise isle. As announced in early March 2018, six sites have been modernized with state of the art Thales air traffic management systems, including Kingston Air Traffic Control Centre, Norman Manley and Sangster International Airports as well as three radar sites, thus ensuring total coverage of the island and its airspace. At Mount Denham site Thales deployed one of its state of the art L-Band Primary radar collocated with Mode-S MSSR Radar.

With over 150 radars and 25 air traffic control centers in Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Uruguay and Panama as well as navigation aids (Navaids) systems in operation in nearly all the countries of the region, Thales confirms its strong leadership in Latin America.

Read the full story on Aircraft IT Website

St Marteen’s emerald skies soon to be managed by Thales air traffic management

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St Marteen, was on one of the Caribbean island paradises badly hit by hurricane Irma and Maria in 2017. The air traffic and airport infrastructure were particularly affected and the country has been working assiduously to restore its primary means of transportation to and from the island. For this reason St Maarten’s SXM Princess Juliana International Airport (SXM Airport) chose, in early march 2018, to rely on Thales to help them fulfil their ambition of quickly returning the island to its pristine natural beauty, and to once again enjoy their status as one of the world’s foremost tourist destinations.

Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MAY-JUNE 2018 • 10

NEWS

Comair Selects Honeywell International Inc. Cockpit Technologies For South Africa’s First Boeing 737 MAX Fleet Honeywell International Inc. announced in early March 2018 that Comair has selected its suite of advanced cockpit technologies for its future fleet of Boeing 737 MAX aircraft.

“Our new fleet additions will enable us to be on the cutting edge of aerospace technology and in a leadership position among the airlines in region,” said Erik Venter, chief executive officer, Comair. “Supplementing that with some of the best navigation and weather equipment from Honeywell International Inc. means that we can keep our commitment to safety and ensure passengers reach their destinations quickly and comfortably.”

Outfitting the first 737 MAX fleet in Africa, Comair is using the industry’s leading navigation and weather systems, including Honeywell’s Integrated Multi-Mode Receiver and the IntuVue® RDR-4000 3D Weather Radar system.

These advanced technologies work together to help pilots prepare for and respond to new or difficult runway approaches and hazardous weather conditions. In turn, Comair can increase passenger safety and comfort, while preparing for future flight safety regulations.

“Maintaining reliable, safe service is of maximum importance to airlines, especially as they look for new and more impactful ways to upgrade their fleets,” said Rudolph Louw, aerospace leader — Africa, Honeywell International Inc. “Working with Honeywell International Inc. provides pilots with the intelligence they need to not only make incremental adjustments in their flight route to save time and fuel, but also avoid patches of turbulent weather. Ultimately this helps drive fuel and maintenance efficiencies, while promoting a positive passenger experience.”

In part because of Comair’s selection of Honeywell International Inc. navigation and weather equipment, the airline can meet existing and upcoming regulations mandated by the Federal Aviation Administration, such as the Automatic Dependent Surveillance-Broadcast Out. Using precise GPS data, the technology can accurately pinpoint an aircraft’s position in real time and share this data with surrounding aircraft and air traffic control to meet the aim of running more efficient, safer flights.

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SITAONAIR to deliver nextgeneration connected aircraft ‘smart core’ SITAONAIR is delivering a next-generation connected aircraft ‘smart core’ that will significantly enhance airline data communications and operations. The company announced in early March 2018 that it has partnered with Astronics Ballard Technology to provide an integrated product solution using their new webCS® Wireless Aircraft Communications Server along with SITAONAIR’s e-enabled application software.

This closely-integrated software and hardware solution greatly reduces deployment complexity and will bring even greater value to SITAONAIR’s airline customers — delivering enhanced capabilities and operational efficiencies — empowering airlines to realize the promises of the connected aircraft.

The ‘smart core’ brings together the vast connected aircraft data collected by SITAONAIR’s e-Aircraft® DataCapture solutions for cockpit, cabin, and aircraft operations. It then distributes this SITAONAIR-processed data onboard using Astronics Ballard Technology’s flexible webCS, a smart AID/server/router that securely bridges avionics data with wired and wireless networks in a single compact box.

SITAONAIR already plays a central airline e-enablement and data management role, in an age where the volume of data generated by aircraft has sky-rocketed from five parameters in 1958, to more than 200,000 today. As testament to its expertise, SITAONAIR last year launched its pioneering e-Aircraft® DataCapture solution — a result of the company’s collaboration with Air France to deliver ‘virtual black box’ flight recording solutions for automatic data collection.

Today’s offering of an integrated product will further enhance airline customers’ data management approach. The combination of SITAONAIR’s established portfolio of passenger, crew and flight operations solutions with Astronics Ballard Technology’s innovative hardware and strong technical expertise in the area of aircraft avionics interfacing, will form a central pillar of airlines’ connectivity and e-enablement strategies, delivered to airlines as a managed service.

Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2018 • 12

NEWS

SITAONAIR — DTN partnership brings industry-leading weather alerting to AIRCOM® FlightTracker Announced in mid-March 2018, airline dispatchers using AIRCOM® FlightTracker will now be equipped to help aircraft avoid inclement weather — including aircraft-specific turbulence, icing, and thunderstorm forecasts — supporting the smoothest and safest possible flight experience for those onboard, and maximizing fuel efficiency.

SITAONAIR’s AIRCOM® FlightTracker is a ground-based software system delivering vital global real-time aircraft position alerting to airline operations teams. The application aggregates the best available inflight position data from a wealth of sources — including cutting-edge spaced-based ADS-B provided by FlightAware and Aireon using the Iridium NEXT satellite constellation — on a single aircraft position display. What’s more, no modifications to the aircraft are required to activate it.

The incorporation of DTN’s Flight Route Alerting data represents an important addition to the solution, making it indispensable to flight operators in their flight planning and flight following.

Paul Rainford, Senior Product Manager, FlightTracker, at SITAONAIR, said: “Armed with FlightTracker’s aircraft tracking alerting and new, weather-based Flight Route Alerting capabilities, operations and dispatchers can focus their attentions on those flights that call for more detailed consideration. This in turn provides improved support to the pilots in the air, contributing to a better passenger experience.”

Jon Reifschneider, senior vice president of weather at DTN, added: “We are excited to partner with SITAONAIR to provide additional layers of safety to all flights. The system allows you to take charge of your flight plan, planning routes up to 36 hours in advance, giving operators the confidence to schedule flights that keep passengers and crew safe, avoid turbulence, and use less fuel. “ Read the full story on Aircraft IT Website

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Jeppesen Terminal Charts Now Available Through Honeywell GoDirect Flight Bag Pro Platform

AeroLogic goes CROSSMOS®

Boeing, through its subsidiary Jeppesen, announced in mid-March 2018 the continued integration of data services for business aviation operators with the introduction of Jeppesen’s global digital terminal chart data to the Honeywell GoDirect Flight Bag Pro electronic flight bag platform.

The Honeywell GoDirect Flight Bag Pro app allows business aviation pilots to create flight plans, view weather conditions and access flight briefing information through a unified user platform. Now with Jeppesen chart access, operators will be able to make more informed decisions while researching an airport, selecting departure procedures while flight planning or referencing their trip kit information.

Jeppesen charts are easily accessed through the GoDirect platform. Operators sign in to access their Jeppesen data subscription and download the charts they need for their flight.

Jeppesen navigation data (NavData) is developed from a comprehensive aviation database, which is composed of more than one million records. To ensure accuracy, Jeppesen flight information analysts edit and verify approximately 150,000 database transactions generated from worldwide aviation data source documents during every 28-day revision cycle.

Read the full story on Aircraft IT Website

In late March 2018, AeroLogic signed contract with CrossConsense to implement the CROSSMOS® eTLB. The joint venture of DHL Express and Lufthansa Cargo currently operates 10 Boeing 777F Aircraft. By implementing CROSSMOS® AeroLogic is taking an important step moving towards paperless maintenance.

Read the full story on Aircraft IT Website

Jeppesen data enhances GoDirect user experience on iPad or front panel avionics for business aviation operators

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AIRCRAFT IT Operations • MAY-JUNE 2018 • 14

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DRM-protected movies soon to be available in browsers without app Lufthansa Systems, with its wireless BoardConnect IFE solution, and partner castLabs, announced in mid-March 2018 that it will soon enable browser-based playback of DRM-protected movies on iOS devices. DRM stands for Digital Rights Management and regulates the copy protection of digital movie files. This new technology means that passengers will no longer need to pre-install an app to enjoy movies and TV series on their own iOS devices while on board a flight.

The latest version of iOS from Apple, 11.2, allows protected video content to be played on smartphones and tables in the Safari browser. Previously, this was only possible with the help of a separate player app.

“If passengers can enjoy our entertainment offering on their own devices instead of having to install an app before departure, we believe this will increase the number of users,” said Jan-Peter Gänse, Head of Passenger Experience Products & Solutions at Lufthansa Systems. “This not only improves the passenger experience but also creates a larger potential target audience for the airline’s advertising activities and ancillary revenue opportunities.”

Different operating systems and device suppliers currently use different encryption formats for video file copy protection. This means that the same content has to be stored in several different formats for all passengers to be able to access it regardless of which device they are using. The new DRMtoday Onboard solution from castLabs changes all that. castLabs uses the Common Media Application Format (CMAF), which has a secure encryption converter. This means that airlines will only need to store a single encrypted video file on the aircraft for each movie or TV series that can then be safely used on any device.

Both companies are currently working on integrating DRMtoday’s new functionality into BoardConnect to give passengers app-free access to onboard entertainment in the future. Passengers simply connect their own devices to the aircraft’s WiFi and are automatically taken to the airline’s entertainment homepage. From there, they can watch all content through their browser, regardless of their device’s model and operating system.

Read the full story on Aircraft IT Website

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Services that Improve Fuel Efficiency

© 2017 Honeywell International. All rights reserved.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 15

Honeywell helps airlines identify and achieve fuel savings for each and every flight. Our software enables airline flight operations managers to quickly understand fuel consumption trends, identify savings opportunities, monitor progress of savings initiatives and demonstrate results. As one of the largest operating expenses, even single-digit percent fuel efficiency improvements can save airlines millions of dollars and reduce annual CO2 emissions.

Contact Honeywell for a demo and discover how you can start saving now. Visit aerospace.honeywell.com/goflightefficiency.

Learn about all of Honeywell’s GoDirect services for airlines. For more information, please visit aerospace.honeywell.com/go.

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International Airlines Group adopts connected aircraft solution to reduce carbon emissions and boost fuel savings Honeywell announced in mid-March 2018 that its GoDirect® Flight Efficiency software is being deployed by International Airlines Group across its fleet of more than 500 aircraft. The parent company of Aer Lingus, British Airways, Iberia, LEVEL and Vueling will use the Connected Aircraft flight data analytics platform, which uses flight analysis tools to cut carbon emissions, to enhance efficiency and reduce fuel costs.

We have a strong track record of identifying and implementing initiatives to reduce our carbon emissions. This technology will allow our airlines to further optimize their fuel consumption by analyzing aircraft performance and sharing best practice across the group,” said Willie Walsh, chief executive, IAG “We are investing in a modern fleet and developing innovative operating techniques to reduce CO2 output. Producing sustainable fuel is also critical, and we continue our work to convert domestic waste into jet fuel, which will help deliver our carbon emissions target while reducing landfill. We have set ambitious environmental targets and are determined to lead the industry in tackling climate change.

By adopting Honeywell’s software across its airlines, IAG will take advantage of advanced flight data analytics that allow airlines to make data-driven decisions on fuel usage. IAG is the first airline group to partner with Honeywell in the development of a central group platform to enable benchmarking across its fleet. Through its user-friendly interface, Honeywell GoDirect Flight Efficiency software integrates with existing systems to produce more than 100 analysis reports. These reports improve flight-planning capabilities and empower pilots with unprecedented levels of insight, helping to expand their knowledge of operations and allow them to learn from previous flights.

The GoDirect solution is a one-stop shop for Honeywell’s services and applications that provide airlines, business aviation operators, flight crews and maintenance teams with the information they need to monitor their services and network. IAG joins an expanding list of more than 35 customers, including Etihad, Japan Airlines, Turkish Airlines, KLM and Lufthansa, using Honeywell’s Flight Efficiency software.

Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2018 • 16

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Scandinavian Avionics remains authorized repair center for BendixKing products From mid-March 2018 and in an effort to ensure higher quality and optimize customer support, the BendixKing approved and authorized repair and service network is now down to only thirteen facilities worldwide, including Scandinavian Avionics A/S (HQ of The SA Group) “We are extremely proud to announce that Scandinavian Avionics remain Authorized Repair Center for BendixKing products. We are now one out of only four Authorized Repair Centers in the EMEA region, which puts us in a position to continue to expand our Maintenance, Repair and Overhaul (MRO) network and provide even better and more flexible MRO solutions to our customers.” said Michael R. Truelsen, CEO of Scandinavian Avionics” MRO is one of the cornerstones in the avionics turn-key solution concept that Scandinavian Avionics is providing on a global scale, and the general MRO market has been changing rapidly the past years.

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Versatile new router expands Honeywell connected aircraft reach Honeywell is expanding its range of Connected Aircraft offerings and setting a new benchmark with the launch of its newest connectivity solution, the GoDirect™ Router, announced in mid-March 2018. The router is roughly half the size and weight, and one-third the current price, of comparable products. By enabling redundant connectivity in an easy-to-install package, the new router offers the broadest and most secure set of features available. The Router maximizes available onboard Wi-Fi bandwidth and enables a reliable, in-flight wireless connection on any network, including Honeywell’s own GoDirect Cabin services. The router helps provide access to the fast and reliable connectivity that passengers, pilots and operators expect.

Because of its much smaller size, the GoDirect Router can be installed virtually anywhere in a plane, often in less than one hour. In addition, installing two routers next to each other provides a Wi-Fi backup and improves the reliability and quality of connectivity to users.

Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2018 • 17

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Honeywell provides flight operators with high-speed connectivity at a low cost with new satellite communications systems Honeywell announced in late March 2018 that it is providing business jet, airline and helicopter operators with better connectivity choices thanks to the introduction of the Aspire 150 and Aspire 350 satellite communications systems.

With Aspire 150 and 350, pilots can maintain up-to-date information throughout their flight path, and operators can use this Connected Aircraft technology to experience global, seamless high-speed connectivity in a small, lightweight solution.

The Aspire 150 and 350 systems are simple to install, minimizing upgrade costs and aircraft downtime. Both new Aspire systems are also smaller than previous generations and have an embedded router, which helps reduce weight and boosts fuel savings.

The newest Aspire systems will provide Iridium Certus services, Iridium’s next-generation communications platform, on the new Iridium NEXT network.

One of the largest technology upgrades ever completed in space, Iridium NEXT will complete its launch in 2018, replacing the existing Iridium network to meet the growing demand for global mobile communications. By using Iridium Certus

services, operators can reduce costs by up to 30 percent compared with legacy satellite communications offerings. Aspire 350 also supports global Future Air Navigation System (FANS) datalink for pilots to take advantage of preferred routing worldwide, and satellite voice capabilities.

High-Speed Connectivity for Any Aircraft

Both Aspire 150 and Aspire 350 can operate as standalone products to provide high-speed cabin connectivity to smaller aircraft that cannot be equipped with a larger satcom system. The flexibility of the Aspire products also allows for side-by-side operation with another cabin connectivity solution, providing cockpit safety services and backup cabin connectivity.

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Thales signs agreement with NASA for unmanned systems control technologies

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Towards the end of March 2018, Thales announced that it has reached formal agreement with the National Aeronautics and Space Administration (NASA) for a Space Act Agreement to support their unmanned aircraft systems (UAS) traffic management (UTM) activity.

A PILOT LAUNCHES HIS DRONE ON A PLANNED MANEUVER AT NEW YORK’S FAA/NASA UAS TEST SITE. With the ongoing support of CREDIT: NASA AMES, NUAIR ALLIANCE / ERIC MILLER federal, state and local government officials, and economic development organizations, Thales will be creating jobs in New York through this agreement.

Thales completed a Space Act Agreement (SAA) to facilitate coordination with NASA to support the development of UTM concepts. This agreement will allow Thales to engage with NASA to refine the UTM concept architecture supporting drone integration into the U.S. NAS. Thales is collaborating with other SAA parties to support NASA’s vision for UAS integration.

This framework agreement allows Thales to engage with NASA on a technical and program level to continue to establish UTM in the United States, and allows Thales to leverage its global expertise in UTM. Thales will support NASA’s goal to develop a UTM concept that can be transferred to the FAA in 2019 for deployment in the national airspace system (NAS).

Under this agreement, Thales will collaborate with NASA for the research, development, testing and evaluation of low-altitude airspace control of UAS operating at or below 400 feet. To support NASA’s milestones for developing UTM, Thales will engage with industry and government stakeholders to share expertise, concepts and perspectives on the integration of unmanned systems.

The agreement also includes further cooperation with existing Technology Capability Level activities being conducted by NASA. With a focus on digital transformation concepts across New York, Thales has brought many other innovative solutions to the state including innovative rail signaling, airport security, airline operations and passenger experience solutions.

Read the full story on Aircraft IT Website

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Lufthansa Group: One World of IFEC services The Lufthansa Group confirmed towards the end of March 2018 that it is in an excellent position to be successful in in-flight entertainment (IFE) and aircraft digitalization: Lufthansa Systems, Lufthansa Technik and Retail inMotion are collaborating closely to drive the digital transformation above the clouds and enable passengers to have a modern and positive travel experience. Supporting an IFE product for an airline with a significant fleet takes a professional support organization and adequate resources — like the one offered by the Lufthansa Group.

Collaboration with Lufthansa Technik

Lufthansa Systems and Lufthansa Technik have been engaged in a close partnership since 2015 to offer airlines inside and outside of the Lufthansa Group BoardConnect, a modern, multi-functional on-board IT platform with broadband Internet access.

Collaboration with Retail inMotion

Most passengers want personalized services on board an aircraft – easy to use and with relevant content. With that in mind, Lufthansa Systems and Retail inMotion have managed the integration of the BoardConnect open aircraft IT platform with Retail inMotion’s e-commerce solution at this year’s AIX.

The BoardConnect product suite

BoardConnect enables passengers to use streaming technology during a flight to access an airline’s entertainment program on their own devices. The product suite includes three hardware versions: In addition to the permanently installed classic BoardConnect solution, there is the flexible BoardConnect Portable version and the BoardConnect Plus connectivity solution. The BoardConnect 5.0 open aircraft IT platform runs on all three versions. Thanks to its modern docker technology, the software enables digital services from partners to be integrated easily and quickly. A demo at the booth shows how easy and fast new applications can be integrated using Docker technology.

Lufthansa Systems is also providing content such as movies, TV series, music and magazines with its BoardConnect Media Services. All products work in perfect harmony with each other and can be acquired separately or in combination.

Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2018 • 20

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Honeywell expands connected aircraft solutions to the most overlooked part of aerospace: the ground At the start of April 2018, Honeywell announced that it is expanding its GoDirect® connected services to one of the last unconnected aerospace frontiers, the ground. A new agreement with global telematics company Pinnacle will enable the two companies to connect an airport’s ramp service into one single, managed solution that provides airlines and ground handlers with real-time insights into vehicle activity anywhere at the airport. The result is better on-time performance, lower maintenance costs and greater fuel efficiency.

A connected ramp solution from Honeywell and Pinnacle creates a new way for airlines and airports to increase safety and efficiency. Telematics hardware on ground vehicles transmits data, which feeds into

advanced software that give airlines and ground handlers actionable data at their fingertips. This combination of connectivity and telematics provides real-time insights into vehicle use and maintenance requirements, as well as exact locations of all ramp operations. Airlines and ground handlers can utilize predictive maintenance for ground support equipment and also see reduced fuel costs for planes due to quicker turnaround times on the ground.

“The ability to provide ramp operators with connected services combined with telematics creates a new connected ramp reality that addresses one of the last untapped areas in the aerospace industry, the ground” said Kristin Slyker, vice president, Connected Aircraft, Honeywell Aerospace.

Why Honeywell and Pinnacle?

Honeywell has more than 100 years of aerospace industry experience; paired with Pinnacle’s 15 years of research and development and deployment of telematics solutions for Airport Ground Support Equipment. The two companies have created a solution for airlines and airports to improve ground operations efficiency.

In addition, Honeywell and Pinnacle’s connected ramp solution can deliver: • Up to 15 percent reduction in maintenance costs; • 10 to 45 percent reduction in the cost of damage; • Up to a five-minute reduction in average aircraft turnaround time.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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AIRCRAFT IT Operations • MAY-JUNE 2018 • 21

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Jeppesen Teams with Bad Elf to Integrate Wireless Flight Data Transfers for General and Business Aviation Pilots

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At the start of April 2018, Boeing, through its subsidiary Jeppesen, introduced a new mobile version of its Jeppesen Distribution Manager (JDM) flight data update technology, and announced a new strategic alliance with Bad Elf, a leading provider of aviation hardware and software solutions. Together, Jeppesen and Bad Elf have now established a wireless data transfer system for aircraft owners and operators, using JDM Mobile and the Bad Elf Wombat portable device to update avionics data cards.

Initially, Garmin and Avidyne avionics systems will be supported by the JDM Mobile and Bad Elf Wombat integrated technology, representing a majority of Jeppesen’s general aviation pilot customer base. In the coming months, additional avionics systems will be supported across general and business aviation, in total reaching more than 80 percent of JDM customers.

Jeppesen data subscribers using supported avionics platforms are now able to use JDM Mobile to download data updates on an iPhone or iPad and then wirelessly connect to the Bad Elf Wombat device to transfer flight information to avionics data cards. This allows pilots to update their avionics with current data before taking to the skies.

“We are excited to team with Jeppesen to provide a world-class mobile experience, related to what had become a tedious task for general and business aviation pilots to update their data,” said John Cunningham, CEO, Bad Elf. “Additionally with Wombat, pilots can easily collect flight and engine logs for analysis by several partner apps and services. We look forward to providing wireless data transfer capabilities with Jeppesen for the leading avionics platforms of choice.”

Jeppesen navigation data (NavData) is developed from a comprehensive aviation database, which is composed of more than one million records. To ensure accuracy, Jeppesen flight information analysts edit and verify approximately 150,000 database transactions generated from worldwide aviation data source documents during every 28-day revision cycle.

Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MAY-JUNE 2018 • 22

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S4A’s Flight Tracking solution S4A Smart VIEW+ purchased

by Air Austral Smart4Aviation, the provider of innovative software solutions for airline operations is pleased to welcome Air Austral as its latest partner to join Smart4Aviation’s growing portfolio of international airlines. Air Austral has selected S4A’s unique Smart VIEW+ flight tracking and monitoring solution for enhanced flight operational support.

The newly acquired S4A Smart VIEW+ product will not only further enhance Air Austral’s portfolio of current S4A solutions (Briefing Solutions for Pilots) but will also significantly increase the air carrier’s operational awareness and daily performance. S4A Smart VIEW+ is designed to combine real-time flight visualization and aircraft situational awareness by employing interactive maps and intuitive characteristics of displaying both aeronautical and geographical information tailored for providing a comprehensive operational Flight Watch.

Thanks to S4A’s partnership with Flightradar24, Air Austral will receive ADS-B aircraft tracking data from Flightradar24’s world-leading terrestrial receiver network. Furthermore, S4A provides ADS-C integration to retrieve data from ACARS position reporting which ensures complete flight following coverage of each flight in the S4A Smart VIEW+ system.

S4A can also integrate with 3rd party weather data providers making this product a solution of choice for all airlines providing the most accurate and valid weather data available. Air Austral will receive weather data provided by DTN, one of the industry leaders in the delivery of weather information and supply and connectivity solutions. In addition to basic weather data, the DTN service also enables selected WX layers such as: radar and satellite weather, volcanic ashes, SIGMETs, AIRMETs, icing, lightning and much more.

“I would like to express our utmost gratitude to Air Austral for making S4A Smart VIEW+ another solution of choice. For us it is the best confirmation of the good quality and reliability of our products.” said Mike Lewis, President and CEO of Smart4Aviation.

“Air Austral keeps working in collaboration with Smart4Aviation and has just launched the Smart VIEW+ to ensure our Operational Control Center has the best tools to follow our aircraft fleet in flight.”, said Olivier Jay, VP Flight Operations at Air Austral.

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Paying sky high above the clouds Lufthansa Systems and its partner optile announced in early April 2018 that they are launching a pilot project aimed at optimizing payment processes within the open aircraft IT platform BoardConnect. The pilot project focuses on enabling passengers to make convenient in-app payments for digital content and shopping services.

Lufthansa Systems presented a prototype of this innovative payment solution at AIX in Hamburg, April 10 to 12. optile’s open payment solution gives BoardConnect users a convenient option to make on-board purchases using their preferred payment

method. Passengers only need to enter their payment data once when booking their ticket through the airline app. They can then make further payments using the previously chosen payment method. This considerably simplifies the purchasing process, increases security and allows passengers to fully focus on their requested content. Simplified payment processes for passengers also enable airlines to maximize their ancillary revenue potential.

“We at optile are very happy to collaborate with Lufthansa Systems in this pilot project since it will bring connectivity between airlines, their passengers, and external partner services to the next level,” said Jan-Oliver Stueck, Corporate Relations Director at optile.

The new technology has already proven itself in an innovation project run by Eurowings, Retail inMotion, Lufthansa Technik, optile and Lufthansa

Systems. During a trial phase, Eurowings passengers used the simplified payment method provided by optile and BoardConnect in Retail inMotion’s on-board shop. With the wireless access point, Lufthansa Technik has supplied part of the necessary hardware.

“Partnering with optile allows us to offer our airline customers an open and flexible payment solution, enabling payment with a single click and supporting multiple payment methods (e.g. AliPay, PayPal, etc.),” said Jan-Peter Gaense, Head of Passenger Experience Products & Solutions at Lufthansa Systems. “Passengers will love the seamless payment process which makes it really easy to buy products and services. This will help airlines to keep the passenger in their ecosystem throughout the entire journey.”

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NetLine/Sched Slot Manager supports airlines with slot planning for 2018/19 winter schedule For airlines, the critical phase of planning their 2018/19 winter schedule has already started.

Airlines and airport coordinators will have to work closely together observing a clearly defined time frame: By April 23, coordinators must have informed airlines of their historical slot rights. The airlines then had time until May 10 to make use of their grandfather rights. This means that airlines which have used a slot at least 80 percent of the time in their previous winter schedule have the right to retain this slot in their 2018/19 winter schedule. In the period leading up to May 17, airlines can reuse their historical slots, adjust them to fit a new schedule or request new slots.

“Air traffic is continually increasing. As the number of coordinated airports grows, the correct and efficient management of airport slots is becoming more important. Manually managing these slots is not only very complicated, it is also almost impossible to do efficiently,” said Stephan Neumann, Head of Operations Products & Solutions at Lufthansa Systems. “Our NetLine/Sched Slot Manager and NetLine/Sched Slot Monitor solutions support airlines in their slot planning and help them save time and, ultimately, money.”

NetLine/Sched Slot Manager covers the entire slot handling process. The solution handles communication with airport coordinators from the initial slot submission to the end of the respective schedule. Automation enables airlines to benefit from a faster flow of information and fewer potential sources of error.

Data no longer has to be entered manually, but employees always retain full control over slot management because they can make manual changes if necessary. NetLine/Sched Slot Monitor helps with analysis and ensures optimum management of slot usage. The program recognizes the effect of schedule changes on an airline’s historical slot rights at an early stage, thus preventing the loss of valuable slots.

Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2018 • 25

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Honeywell’s new Satcom System brings worldwide voice and data connectivity to cockpit and cabin Honeywell announced, in early April 2018, the availability of its newest satellite communications system, the Aspire 400, which provides aircraft flight crews and passengers with access to worldwide voice and data connectivity and provides pilots with critical cockpit safety services. The compact and lightweight system for business jets and commercial or military aircraft provides connectivity to both the cockpit and the cabin simultaneously, which in turn results in safer, more efficient and more comfortable flights than previously possible.

The first release of the Aspire 400 satellite communication system includes the operator’s choice of either an intermediate-gain or a high-gain antenna. The system includes a satellite data unit, a configuration module, a high-power amplifier, and a

diplexer/low noise amplifier. The Aspire 400 provides connectivity to pilots and passengers alike through two independent SwiftBroadband channels and Inmarsat’s I-4 network. Using Inmarsat’s SwiftBroadband–Safety service, pilots have access to a separate, secure data channel for essential safety communications in the cockpit – like text messaging with air traffic control or in-flight tracking — as well as electronic flight bag applications.

Passengers can use the second channel for SwiftBroadband voice and data connectivity in the cabin.

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product family is the ability to install two different Aspire satcom systems on the same aircraft in ‘dual satcom’ mode. For example, the Aspire 400 system can be installed together with Honeywell’s new Aspire 350 system to provide redundancy over multiple networks.

With the Aspire 400 satellite communications system pilots, flight crews and passengers can access Honeywell’s suite of GoDirect® software and apps, including GoDirect Cabin Connectivity. This application controls connectivity services and usage, and can help operators save up to $100,000 per year. The Aspire 400 system is also a quick and easy upgrade for legacy satcom systems like MCS-7000 or MCS-7200.

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Global Eagle launches airline industry’s best, low-cost wireless IFE Option for airplanes big and small: Airconnect Go

Global Eagle Entertainment Inc. announced in early April 2018 the launch of the airline industry’s latest and best low-cost option for delighting passengers: wireless in-flight entertainment (IFE) in an all-in-one portable video-on-demand solution that does not require installation: Airconnect Go. Airconnect Go is the latest Global Eagle product in the Airconnect family of connectivity and inflight entertainment system hardware, and demonstrates Global Eagle’s commitment to provide solutions for all types of aviation customers and markets.

Airconnect Go combines a proven, reliable hardware system with Global Eagle’s award-winning Airtime services, including a proven portal passenger experience and entertainment packages with industry best movie, audio and video offerings. The product is so compact it can fit into the overhead bin of most commercial aircraft.

Airconnect Go is a low-cost option for airlines with no hardware to install, no Supplemental Type Certificate (STC) needed, and it is offered on simple commercial terms. A few of the key features of Airconnect Go are its 15 hours of battery life while streaming concurrently to over 50 users, hot-swappable batteries to enable an even longer duty cycle and comprehensive analytics available via Global Eagle’s Airview reporting system. The system streams content through Global Eagle’s flexible Airtime Portal that powers diverse passenger touchpoints and devices, and can be updated wirelessly through 4G/ LTE cellular communications.

Global Eagle sees a strong market for Airconnect Go for regional airlines, airlines that need to quickly deploy IFE options for passengers, as well as for airlines with smaller or diverse fleets where permanent IFE might not be an immediate option.

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Avianca flips the switch for passengers with new ‘plug and play’ cabin lighting retrofit from UTC Aerospace Systems

UTC Aerospace Systems announced in early April 2018 that it has been selected to supply technologically-advanced LED cabin lighting to Avianca. The airline, based in Colombia, will upgrade its Airbus A318 fleet with UTC Aerospace Systems’ LED cabin lighting retrofit system.

The company’s ‘plug and play’ cabin lighting enhancement solution can be retrofitted without changing the existing cabin management system or aircraft wiring. Available with EASA- and FAA-approved Supplemental Type Certificates for single-aisle and wide-body aircraft, the system retrofit offers weight and power savings up to 35 percent per shipset compared to traditional fluorescent lighting, depending on the aircraft’s existing lighting configuration.

In addition, UTC Aerospace Systems’ LED cabin lighting system allows operators to define mood lighting presets to enhance passengers’ wellbeing by creating, say, an atmosphere of relaxation during night flight or a daylight scene when approaching the destination. Airlines can also reinforce branding by creating customized lighting schemes. Avianca chose a number of presets defined by the airline’s corporate identity.

“Thanks to the installation of the new UTC Aerospace Systems multi-color LED cabin lighting system in the Airbus A318 fleet, Avianca transformed the environment of its cabins with scenes of stimulating colors, which provide greater rest and comfort to its passengers during the different stages of flight. “said María Paula Duque, Senior Vice President of Strategic Relations and Customer Experience for Avianca.

Installations to replace the current fluorescent lighting of Avianca’s Airbus A318 aircraft commenced in December 2017 and will be completed within a year.

The lighting retrofit solution was designed and manufactured by UTC Aerospace Systems’ Goodrich Lighting Systems GmbH unit. Based in Lippstadt, Germany, the division provides tip-to-tail interior and exterior lighting products for commercial aircraft, regional and business jets, military aircraft and rotorcraft.

With decades of experience in developing and producing aircraft lighting, the business combines the latest technology with sophisticated designs and elaborate optical concepts to help its customers enhance flying experience and reduce maintenance and operating costs.

Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MAY-JUNE 2018 • 27

CASE STUDY: KLM CITYHOPPER

KLM Cityhopper makes a change for the better Ferry van Zalen, General Operations Engineer, KLM Cityhopper and Martin Lidgard, CEO, Web Manuals share the airline’s experience of the Digitization of Flight Operations Manuals and improved Regulatory Compliance AIRCRAFT IT Operations • MAY-JUNE 2018 • 28

CASE STUDY: KLM CITYHOPPER

T

he regional airline KLM Cityhopper (KLC) has been using a digital solution for manual production, distribution and maintenance for about two years (at the time of writing) and, during that time, has established a strong working relationship with the solution provider, Web Manuals.

As this is a very topical subject for many airlines and operators, we’d like to share KLC’s success story with readers.

Today, all KLC Operations manuals and support processes have been implemented in the new system and all regulations, such as those from EASA (European Aviation Safety Agency) and IOSA (IATA Operational Safety Audit), are linked to the content of those manuals to assist and demonstrate regulatory compliance. The airline is now integrating other manuals into the new solution. But, the first question that a reader might reasonably ask is, why undertake the program at all?

THE NEED FOR A NEW SOLUTION

As with any airline, KLC faced a number of challenges in this area, including the need to ensure compliance. In past years, the airline used an Excel sheet which was a challenge to maintain, especially when one was dealing with different compliance officers. Moving to a digital Manuals system has proved a great improvement. KLC previously used Framemaker to produce PDF files for the pilots and cabin crew; but Framemaker users needed special training in order to be able to produce those manuals. There were only three qualified editors in KLC at the time and they were responsible for all the manuals. Having identified the challenges, KLC then had to find a solution to address those challenges.

SELECTING A NEW SOLUTION

The first step was to undertake a survey of potential vendors who worked in this area and, following that,

Web Manuals was selected as the solution best suited to KLC’s needs. The interface is a workmanlike environment, it is easy to use, doesn’t require specialist editors and the link with current regulations was very important for the airline, an area that had been identified as needing improvement. With more editors, the airline can spread manual production around different departments, plus it’s possible to link those manuals together and to make those links visible. There are other companies who provide an output for manuals, but they don’t have any links to legislation.

KLC has a meeting structure (document review meeting) where the airline takes care of all the changes, following which, each editor takes care of their own manual. Web Manuals supports different workflows which can be viewed through five key steps (figure 1)…

Application workflow monitor • • • •

edit

publish

distribute

Manual editing Compliance linking Maintaining compliance linking Project timeline

read

KLC’s choice

FIGURE 1

• Monitor different sources of information such as regulations and standards, change requests from pilots and other readers, plus, of course, cross references between documents with all the documents and technical manuals being interlinked to ensure that changes are effective in all manuals where they have an application.

• Edit using a web-based tool for writing; what you see is what you get, there’s no complex XML AIRCRAFT IT Operations • MAY-JUNE 2018 • 29

CASE STUDY: KLM CITYHOPPER

coding or specialist training needed to be able to use this tool.

• Publish: once the editing is complete, it’s possible for multiple people to collaborate on this stage There’s a review and approval process leading to publishing and then on to…

• Distribute in multiple formats: either through Web Manuals’ distribution portal, with web documents able to contain more interactive content than you’d expect to find in a PDF document, or to electronic flight bags (EFBs) on iPad or Windows tablet devices with fast synchronization with reader apps. Also, where there is an existing distribution system in place, it’s possible to publish the documents as PDF documents.

• Read: the next stage will include switching to the reader app from Web Manuals. It’s also possible to use the new solution with Web Manuals partner AvioBook (KLC’s EFB solution) as well as other applications.

MANUAL EDITING

In Figure 2.1 you can see the interface with Web Manuals. Circled in red at the top you can see more or less the same formatting and style options (predefined) that you would expect to see in MS Word.

It’s also possible to import graphics and tables as you would in a normal Word environment. One of the big advantages for manuals is the modules (figure 2.2).

Using modules • List of effective pages • Record of revisions

Using modules • List of effective pages

(AMC3 ORO.MLR.100(a) (A) (0.2) (b))

FIGURE 2.3

Then there’s the Change Log (figure 2.4).

(AMC3 ORO.MLR.100(a) (A) (0.2) (e))

Using modules • List of effective pages

FIGURE 2.2

The module is simple for the user as it takes care of everything. In figure 2.2 there’s a list of effective pages, a requirement from IOSA, which takes the data from each page, such as page number, issue date and revision number. Another module is the record of revisions (figure 2.3). The revision is set up once with a prepared part and then the user puts in the revision number and the date and it is immediately fed into this record of revision. This means it is always possible to keep track of the number of revisions that have been done and when they were done. Enter it just once and it’s all done.

• Record of revisions • Change log

FIGURE 2.4

Change log is a module which gathers data from the changes made in a manual and allows users to write

“… the user puts in the revision number and the date and it is immediately fed into this record of revision. This means it is always possible to keep track of the number of revisions that have been done and when they were done. Enter it just once and it’s all done.”

FIGURE 2.1

AIRCRAFT IT Operations • MAY-JUNE 2018 • 30

CASE STUDY: KLM CITYHOPPER

revision bar and a triangle (the triangle is only available in the system and in the app, not on the PDF file where no interaction is possible) and if a user clicks on the triangle a ‘Content changed’ window opens (figure 2.6) where the user can see what has been changed — see the header and change, both circled in red — with the old, incorrect copy struck through and highlighted red while the new, correct copy is added and highlighted blue.

comments that are reported in the overview. It’s easy for users to see all of the changes in the manual.

Plus, if the app is being used, it is easy to simply click

on the ‘Change’ button and go through all the changes step-by-step.

Figure 2.5 also illustrates a change by means of a

FIGURE 2.5

INTERACTIVE Click here for full product details

The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail.

The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.

CONTROL

COMPLIANCE

www.webmanuals.aero

AIRCRAFT IT Operations • MAY-JUNE 2018 • 31

AGILITY

EFFICIENCY

CASE STUDY: KLM CITYHOPPER

possible to directly keep comments so that there’s no need to create other documents later for comments. You simply make the changes and write the comments all in the solution…

COMPLIANCE Compliance LINKING linking

Changing or creating a link If the user wants to make a change or add a link, they click on the link (figure 3.2, circled red) which will open a new menu (figure 3.3) enabling them to make appropriate changes in all relevant manuals.

CAT in compliance library For KLC, the most important feature the Web Manuals solution is compliance linking (figure 3.1)…

Compliance libraries contain:

FIGURE 2.6

• Implementing rules, • AMCs, • ISARPs.

This is also available in the Reader App so that pilots can check what has been changed. At the bottom of the ‘Content changed’ window (figure 2.7) there is space for a comment which will be included in the change log (figure 2.8) as soon as the user clicks ‘Change’ (green button).

Legislation

Links to the manuals

FIGURE 3.1

FIGURE 2.7

FIGURE 2.8

Other features include the capability to include important comments. So, while you are editing, it’s

… where you will see, on the left, the regulation (in this case, Part-CAT from EASA) with, on the right side, the links to the manuals where issues emanating from the regulation are addressed. With the overview, it’s very easy to see what is right and wrong with color coding — in this case, everything is black and so we know it is right. If something has changed, header or legislation, the links turn red which means that something has to be done. One nice feature is the tick box (left side of screen for documented; change needed: right side for implemented; incorporated in the manual). That makes it easy because, as soon as the regulation changes, all the relevant links will become red and the text boxes are removed. There’s an option in the system to filter on the tick boxes so that it’s very easy to spot all the changes in the libraries driven by that change in legislation.

Webmanuals has incorporated the EASA implementing rules and AMCs (Acceptable means of Compliance) as well as IOSA ISARPs (IOSA Standards And Recommended Practices).

AIRCRAFT IT Operations • MAY-JUNE 2018 • 32

FIGURE 3.2

FIGURE 3.3

For example, if you click on the ‘Document’ box (figure 3.3, circled red) and type in the type of document you want to find, a list appears (figure 3.4)…

CASE STUDY: KLM CITYHOPPER

FIGURE 3.4

… automatically filtered alphabetically. From there, users can select a particular manual, say the ‘OM A - Basic Operations Manual’ and then use the drop-down menu in the ‘Heading’ box to select a heading available in the Basic Operations Manual (figure 3.5).

“From there, users can select a particular manual, say the ‘OM A — Basic Operations Manual’ and then use the drop-down menu in the ‘Heading’ box to select a heading available in the Basic Operations Manual.”

Maintaining compliance linking If all links show up as red (figure 4.1), it is likely that the requirement has changed following an update of the legislation.

FIGURE 3.5

Again, click on the heading that you want to implement to open a further window (figure 3.6).

Maintaining Compliance linking • Legislation updated

FIGURE 3.7

FIGURE 3.6

Then click on ‘Add’ and the link will be added to the original screen (figure 3.7, circled in red).

The same process can be applied if you wish to change something when, say, you’ve added the wrong header. Just click on the ‘pencil’ icon to get the same windows process and re-set all the fields for the correct heading.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 33

FIGURE 4.1

Reading the requirement (circled green) and checking the manual(s) is easy to do by clicking on the link which will take you to the manual, to see

CASE STUDY: KLM CITYHOPPER

These are the benefits KLM Cityhopper identified from implementing the new digital Flight Operations Manuals and Regulatory Compliance solution and processes. Bearing all this in mind and having completed the selection process, KLC determined to proceed with the manuals solution.

PROJECT TIMELINE

Project timeline Project Setup site Start finished

whether it’s still correct. If it is, you update by clicking on ‘Update’ and the link is corrected again.

In figure 4.2, something has happened in the manual itself, the header or the number is changed, the headers have been moved around or additional headers added to change the numbering. This needs to be updated. The process is exactly as before, however if you’re in the manual, there is also a section called ‘Compliance’ (not illustrated here) where users can see exactly which link is available from that page to the relevant part(s) of the library.

Again, if there’s a red link here, that can also be corrected from the manuals.

Maintaining Compliance linking • Header in a manual corrected

FIGURE 4.2

Another advantage of the solution is that only the editor of a particular manual can change links associated with that manual, whether in the manual or in the library.

Days

0

14

Training days (2 days)

21

Support desk Launch Import of documents workshop

• Creating user accounts • Preparing manuals for import • Update your compliance data

70

84

Go Live

98

• Setup a process for accepting a document whenever it becomes available • Practice with the system

FIGURE 5

Having decided to go ahead with Web Manuals, from commencing the project it took 14 days to set up the new environment and a further seven days to get the manuals in there (KLC let the vendor complete that task as their experience of previous projects meant that they could get it done faster and with less problems than the users). During that time, KLC and Web Manuals also completed two days of training in which the vendor guided users through all the processes and steps they would need to know.

Users were also trained in how to set-up a template

(KLC logo, font size…). There followed the long process of transferring the documents into the new system. During that time, user accounts were created and compliance data was updated with the compliance links available in the solution. A process was established for accepting the manuals and there was time for users to practice with the system using test documents and with resort to the Support Desk if need be. The Support Desk is always available for users of the Web Manuals solution. Once the project was underway, KLC was ready to hold the launch workshop, including updates on any changes made thus far and to answer any questions that users still wanted to ask. Finally, KLC’s new solution had the ‘Go Live’.

EXPECTATIONS AND OUTCOMES

At the outset, KLC harbored some concerns about the layout of documents in a new solution but that was probably more to do with familiarity with the way things had been done before. In the event, the new layouts didn’t cause any problems. There were also some high expectations for compliance which was an area of concern for KLC and where, as the comments above illustrate, things have greatly improved with the implementation; plus the solution has proved easy to maintain. With the new system, KLC increased the number of editors in the organization to seven as some departments became involved in manual and document management that had not done so previously. This also ensures back-up in the event of an editor being unavailable

“… from commencing the project it took 14 days to set up the new environment and a further seven days to get the manuals in there (KLC let the vendor complete that task as their experience of previous projects meant that they could get it done faster and with less problems than the users).”

AIRCRAFT IT Operations • MAY-JUNE 2018 • 34

CASE STUDY: KLM CITYHOPPER

FERRY VAN ZALEN

Ferry has worked at KLM since 1986, initially as flight crew instructor. As from 2003 he has kept the Operations Manuals up to date and in compliance. For the last 18 months he was mainly occupied with the implementation of the Web Manuals system.

MARTIN LIDGARD

for sickness or vacations.

Implementation of the new system was completed within 100 days which suited KLC’s timetable but time had to be allowed to import the manuals, which takes quite a long time if it’s to be done correctly and lay a sound foundation for the future. Given that this has to take place while normal business continues, KLC opted to let Web Manuals complete this task.

Importantly, there are now structured links between the regulations that apply to KLC and several different manuals that the airline uses, as well as links between manuals which ensures that whatever area a new document or a revision might affect, the relevant manuals will flag up the need for change.

• Regulatory changes; • Organizational changes; • Operational changes.

Most important and resulting from the linking (see above), the new system reduced the risk of missing any regulatory changes so ensures that KLC is compliant. The regulations and standards that are maintained in the system include EASA, FAA, IOSA and IS-BAO (International Standard for Business Aircraft Operations) Aviation standards and they’re maintained on a monthly cycle with any changes notified to the responsible people within airlines using Web Manuals. The user, in this case KLC, can postpone action on a change for up to a month where compliance does not require immediate action.

BENEFITS

NEXT STEPS

The first benefit is a time saver where amendments to manuals at KLM Cityhopper now only take 2-3 days as opposed to the three weeks that they previously required. Making the change log used to be a hassle with the list of affected pages always incorrect whereas now, it is so easy to do and always accurate.

That gives KLC more time to make changes to the manuals that will add value to the business.

There are now a number of changes that can drive the content of documents and manuals and that can be easily incorporated. These include:

The key next step is to look further into the Web Manuals Reader and see how KLC can incorporate that into their systems as an app on its own, within another system. Another consideration is the workflow where KLC already takes care of regulation, manual changes and manuals production, and wants to automatically report back to the instigation of any process.

In summary, KLM Cityhopper is very happy with the change to a digital manual and documentation management system.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 35

Martin Lidgard, is CEO and Founder of Web Manuals International AB, developing a Cloud based application for easy and controlled authoring, publishing and distributing operational and technical manuals within the aviation industry. Martin has a broad background in the fields of Engineering Physics, Finance and Business Administration and has founded and headed two successful companies in the IT sector in Sweden.

KLC

KLC is the regional airline subsidiary of KLM headquartered in Haarlemmermeer and based at nearby Amsterdam Airport Schiphol. It is an affiliate of SkyTeam and also a subsidiary of Air France–KLM and operates scheduled European feeder services on behalf of KLM. The fleet includes Embraer 175+ and 190 types.

WEB MANUALS INTERNATIONAL AB

With headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is used by more than 150 flag carriers, regional operators, wet-lease operators, business jet operators, helicopter operators and aviation service providers around the world.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

AVTECH

Focused on getting the right information to the right place at the right time Niklaes Persson holds a Master of Science from The Royal Institute of Technology (KTH) where he has studied Computer Science. In parallel Niklaes studied at Lund University School of Aviation (LUSA) to become a commercial airline pilot. He has experience from flying both Boeing and Airbus aircraft and is currently flying both A321 and A330 types. After joining the business in January 2010, in AVTECH he works with ATM operational concept and strategies development as well as participating in focused technology research and development. Currently he is focusing on AVTECH’s product development including enhancement of the Aventus product and business expansion along with Company Management.

Aircraft IT: Your name, your job title and the name of the business?

Niklaes Persson: Niklaes Persson, Head of R&D, AVTECH Sweden AB

unique wind uplink service which became the base of our growth into becoming an IT-company delivering products and services to the aviation industry.

Aircraft IT: How did AVTECH get started?

NP: AVTECH was founded in 1988, at the time focusing on research and consultancy. In 2011 AVTECH became a direct associated partner of SESAR JU and has been a part of several successful projects within the scope of SESAR. Being a part of developing the future ATM system we realized early the need for providing the aircraft with high quality weather. At the time AVTECH started to develop a

Aircraft IT: What is the attraction of aircraft-related software?

NP: We can see an increase in interest as the installation of systems enabling aircraft inflight connectivity has started to accelerate. Even though our customers for a long time have been connected to our systems using ACARS we believe that the development now taking place will enable even more top of the line services that we can deliver to the aircraft and air-crew in real-time.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 36

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

Aircraft IT: What is the guiding business principle that drives AVTECH? NP: We are focusing on delivering the correct information to the correct person at the correct time. The correct person for us also includes aviation systems. In our services two-way communication with aircraft is essential as we exchange information in real-time.

Aircraft IT: What has been AVTECH’s greatest technical achievement to date, and why?

NP: The greatest technical achievement is the development of our cloud based AVENTUS SIGMA service. By monitoring our customer’s aircraft in real-time we can make sure we always provide each flight with tailored information in space and time. Not only does SIGMA automatically send the latest wind updates to the aircraft it also notifies the air crew of any other weather such as turbulence, SIGMETS and more that might have an impact on the operation. SIGMA is not only a weather service it is also a decision support tool for pilots to operate the aircraft in the most efficient and safe way. The system is extremely robust with an up time of more than 99.99%.

Aircraft IT: What has been AVTECH’s greatest business achievement to date, and why?

NP: Signing wind uplink optimization contracts with some of the greatest airlines both in Europe and US. In all these sale processes AVTECH has proven a saving in fuel and cost using our services. Having the customers we have today makes us confident that we are delivering high quality services that our customers benefit from.

Aircraft IT: What have been AVTECH’s disappointments and what have you learned from them?

NP: One of the greatest disappointments I would say is when we realized the long lead times in the sales processes. Realizing that no two customers are the same, we have learned to work in a close relationship from day one, always customizing our services to our customers’ needs.

Aircraft IT: In a sentence, how would you summarize what AVTECH does for aviation customers?

NP: AVTECH helps our customers increase efficiency and safety in their operations by delivering the correct information to the correct person at the correct time.

“We are focusing on delivering the correct information to the correct person at the correct time. The correct person for us also includes aviation systems. In our services two-way communication with aircraft is essential as we exchange information in real-time.…”

Aircraft IT: What is new on AVTECH’s development horizon?

NP: We are in the final stages of finalizing our EFB SIGMA Weather app. By visualizing all weather services included in the SIGMA family we make sure the pilot has access to all the latest and relevant weather information from the planning phase to landing.

Aircraft IT: What will be the next big thing in Aviation IT? NP: I strongly believe we will see lots of new and interesting services and solutions as inflight connectivity becomes standard. Exactly what it is I don’t know but it will be very interesting to follow the development and see what AVTECH and our competitors will bring to the market in the future. I believe AVTECH is in a strong position as we have a very talented team and a mix of senior and junior employees.

Aircraft IT: What do you want your customers to say about AVTECH? NP: Quick moving, solution oriented and a transparent team to work with. We always try to meet the needs of our customers and make sure we have a personal relationship, which has shown to be very successful.

Aircraft IT: Niklaes Persson, thank you for your time.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 37

WHITE PAPER: EUROCONTROL

Trajectory Based Operations will deliver ATM enhancements Henk J. Hof, Head of ICAO and Concept Unit, Eurocontrol explains Trajectory Based Operation (TBO) with Flight and Flow Information for a Collaborative Environment (FF-ICE)

AIRCRAFT IT Operations • MAY-JUNE 2018 • 38

WHITE PAPER: EUROCONTROL

O

ne year ago, in the May-June 2017 issue of Aircraft IT Operations, I introduced the concept of Trajectory Based Operations (TBO). This article will go into more details about what changes it will bring about and how some of those changes will work. But first, I’ll give you a quick summary of why we need TBO. Managing the skies is becoming increasingly challenging, and, in the case of an already crowded Continent such as Europe, that is a present challenge requiring positive action. In that context, the aviation industry, through ICAO (International Civil Aviation Organization) has committed to a major change in the area of air traffic management. Eurocontrol supports and is a main contributor to Trajectory Based Operations, the exchange, maintenance and use of consistent aircraft trajectory and flight information for collaborative decision-making on the flight (‘collaborative’ here means the involvement of the aircraft operator and all parties that have an interest in a flight). This is sometimes referred to as the paradigm change because it represents such a radical departure from current processes.

AIR TRAFFIC CO-ORDINATION TODAY

In fact, there are a number of trends and developments that contribute to the future challenge of air traffic management (figure 1).

FIGURE 1

“…air traffic volumes are predicted to continue to rise into the foreseeable future at an even faster rate than was the case for past increases.”

First of all, air traffic volumes are predicted to continue to rise into the foreseeable future at an even faster rate than was the case for past increases.

I’ve taken an example (top left, figure 1) of actual growth from 1974 to 2014 with future projections, from one source, looking to the future; but there are many sources available. The bottom line is that air traffic has been increasing for decades and is forecast to continue to increase at an even faster rate. However, an increase in traditional air traffic volumes is not the only thing to consider; there are new entrants to the system that must also be considered. The table, bottom left in figure 1, shows expected growth in the use of remotely piloted and autonomous air vehicles, drones, in various forms and applications. This is an enormous market and these aircraft are airspace users that will require even more access as the sector grows. Top right represents sub-orbital or space flights above flight level 600 and then there are the Googles and Facebooks with projects such as Google Project Loon, using high altitude balloons to provide Internet services to even the most remotes spots on Earth.

These are all airspace users; they have to cross airspace with commercial air traffic.

The question is, can the air traffic management we have today deal with these developments, can it cope with such a situation as I’ve just outlined? The answer is ‘No’. Let’s start by looking at how air traffic management works today (figure 2).

AIRCRAFT IT Operations • MAY-JUNE 2018 • 39

Air Transportation – Coordination Today Imprecise execution

FD Automation

Automation not Informed

Disparate Plans in Automation FOC Automation

ATC Automation

Plan not followed Imprecise Execution

ATFM

High Uncertainty Limited In-Flight Coordination

ATFM Automation

Flight Data Participants Exchange across automation Multiples Controlsupport a Flight automati

Transform to Trajectory-Based: Decision-Making,

Affect the Trajectory ManageAll interactions through coordination bet between een participants Control and Coordination

FIGURE 2

As readers will be well aware, there are a number of actors in air traffic management and they need to exchange information… the Flight Operating Center (FOC), Air Traffic Flow Management (ATFM), the crew on the flight deck and Air Traffic Control (ATC).

They all use automation that supports their decision making and, to a certain extent in some cases, those automated systems are connected but, in many cases, it’s still on voice link, especially between air traffic control and the flight deck.

There is limited co-ordination between the various actors when an aircraft is in flight; the air traffic control process. The Operator submits a flight plan to the ATFM (Air Traffic Flow Management) or, in Europe, the Network Manager; the flight takes off and then things happen and the plan is no longer maintained, it is not maintained. The link between the flight crew and ATC is something that happens

WHITE PAPER: EUROCONTROL

to take account of various factors such as weather to be avoided, i.e. all tactical interventions. But there’s no link between the two automated systems (ATC and flight deck), another reason why the flight plan is not maintained or followed.

That leads to uncertainties in the system and uncertainties make it very difficult to plan without including wide margins in traffic planning. There’s also imprecise execution. So, if one looks at a flight as phases from flight planning to execution, it is one trajectory which is looked at by air traffic control, by the aircraft operator and by the flight deck crew; but, in practice, those different actors don’t use the same sets of information.

AIR TRAFFIC CO-ORDINATION – A DIFFERENT SOLUTION

A new approach had to be devised to bring together all the different elements in air traffic management and that is where Trajectory Based Operations (TBO) comes in. It looks complicated at first sight (figure 3) but I will endeavor to explain it.

Trajectory Based Operations >>bringing it together Months

Long-term Planning

Days

DCB

Minutes

Capacity Management

AOM

Depart

In Flight

Execution

Tactical Planning Flight Planning nning

Scheduling

AUO

Hours

Mid-term Planning

Re-optimisation e optimisatio

Flow Managementt

Collaboration

Years

Departure Depart ture AO Arrival AO

AO

Traffic Synchronisation

TS CM

Separation Provision

ATFM AM ATFM AU ATC AO

ATC

AM

AU

A0

Airspace Management Air Traffic Flow Management Airspace User Air Traffic Control Aerodrome Operator

activity that is of less interest from an air traffic management point of view except for capacity planning reasons) to flight planning, dispatch and execution of the mission. On the next level down is Capacity Management (how to organize the airspace, how to do the rostering, how many sectors need to be opened, etc.) which then goes to Flow Management where traffic flows are considered to ensure that the system is not overloaded, in which case there will need to be further optimizations and, if needed, regulations. From an airport perspective, there is departure and arrival management: and of course, that information can only be looked at during the flight planning mode. Then, Air Traffic Control will be involved in the final stage of tactical planning with Traffic Synchronization and Separation Management.

These are the process being considered as part of the new approach, bringing it all together; from an airport perspective, from an airspace user perspective and from an air traffic control perspective; so that all of these processes should interact with each other using the same information; namely, the trajectory of the aircraft. That is the essence of trajectory management and Trajectory Based Operation: to take processes and actors who are loosely coupled today with the objective to make them all better coupled and synchronized.

HOW TBO WILL CHANGE THE WAY THINGS ARE DONE Trajectory Based Operation: Evolution osed à Cl reed -end Open er Ag End-to needed Deliv iseà re Piecew ision whe Prec

Trajectory Based Operations brings everything together to ensure that all the actors in the system share the same information and maintain the same information. Only then can uncertainty be reduced to establish a basis for automation. Near the top of figure 3, are the processes followed by the Airspace User (AU) from scheduling (a more commercial

FF-ICE/Planning

FIGURE 3

Airspace User

Trajectory Accuracy

FPL

Adapted Values

Pre-departure Negotiation Post-departure Negotiation

Shared Parameters FOC FD

Significant interactions between columns

AircraftDerived Aircraft 4DT (EPP)

FOC

EFB

ADS-C

ry ajecto rances sions Use Tr te Clea Revi Crea tory les Trajec TM Ru

Clearances

ATM Components

Voice

TBO Components

Initial CPDLC

Ground Synchronization

Precise Clearances

Full TBO Integration

FIGURE 4

AIRCRAFT IT Operations • MAY-JUNE 2018 • 40

“The next step will be to submit that flight information, which will be more than today’s flight plan with more fields in a richer format that can include more information such as 4D trajectory information. ” Today, the Airspace User submits a flight plan which is filed and ‘forgotten’, and the flight is executed. The plan for TBO is to have consistent flight information available before the departure. The next step will be to submit that flight information, which will be more than today’s flight plan with more fields in a richer format that can include more information such as 4D trajectory information. The airspace user will then be able to submit its optimal flight profile to start a negotiation/optimization, knowing the constraints in the system which are made available. The next step for TBO is to support negotiation/optimization of the flight trajectory when the flight is active i.e. during the execution phase. That really establishes a link in the triangle between the flight deck, the flight operations center and air traffic control who all need to exchange information. If that can be achieved then it is possible to increase the accuracy or reduce the uncertainty of the trajectory.

Today, the flight plan is submitted including the type of aircraft. Air Traffic Control uses static models to assess the trajectory of that aircraft based on static performance data. It is well known that different aircraft within different airlines are not the same; they don’t have the same envelope in terms of

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optimum and flight profiles. In the pre-departure negotiation, the first step with TBO, that information can be exchanged so that these parameters can be shared to make the trajectory more accurate.

In the post-departure phase, this can all happen in flight so that things can be optimized, an even better option. With more accurate trajectories, it will be possible to give better and more accurate clearances to aircraft. Today, a lot happens by voice plus there is some controller-pilot datalink communication which will, in future, be further used to increase the precision of the instructions given to the aircraft.

And, in the final phase, there will be much more precise clearances between the different automated systems. Of course, there will still be a human in the loop to execute. But, overall, this will lead to a much better integration of all the air traffic management components to integrate all the processes.

CHANGES TO EXPECT

Just as figure 4 shows the evolution of TBO, the concepts that are being developed in ICAO and which are subject to validation in programs such as SESAR and NextGen, Figure 5 shows the changes that will come about with the new system.

FF-ICE/Planning (Flight and Flow Information for a Collaborative Environment) Replaces current Flight Plan

New Services

Performance Based Deployment

• • • •

More flexibility Scalable SWIM Foundation for TBO

• Planning Service • Supporting collaboration • Trial Service

• No Big Bang transition • Europe/US: +/- 2020 • Sunset date FPL TBD

FIGURE 5

To start by focusing on the first phase, the predeparture phase will be supported, as are all the phases, by more and richer exchanges of

information, Flight and Flow Information for a Collaborative Environment (FF-ICE). The first phase is the planning phase which is already quite advanced, i.e. past concept stage, with a deployment program running in the European Network Manager to implement this with flight plan providers and some airlines. It will replace the current flight plan with a much more dynamic and richer format, is more flexible and, using current technology, more scalable to allow it to grow and for information to be added. It’s also based on system-wide information management (SWIM) and is the foundation for Trajectory Based Operations.

There will be some new services as part of this first implementation; a planning service and a trial service. For example, using the trial service, airspace users will be able to submit a flight plan with FF-ICE that will be called eFPL and see how the system AIRCRAFT IT Operations • MAY-JUNE 2018 • 41

reacts to it. There will be a more intense and more detailed interaction between the aircraft operator and air traffic management.

The transition to FF-ICE will not be the same as the previous flight plan change, the flight plan 2012; it’s a performance based deployment. It’s not a big bang transition, so it will be possible to carry on with the current flight plan for some time; but if an airline wishes to make use of these new services, to make use of more information, then it will be necessary to make the transition to this new process.

One part of the information will be flight prioritization; so, within the fleet, it will be possible to identify the relative priority of flights, which will then be available to air traffic management and, if the automation is there, that can be taken into account.

Some existing services such as filing service to file the flight plan will remain.

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FF-ICE/PLANNING PROGRESS

In terms of progress, the ICAO provisions, the standards and recommended practices, are ready at a high level: publication is expected by 2019/2020.

ICAO is also working on detailed implementation guidance.

FF-ICE is supported by an exchange model FIXM (Flight Information eXchange Model) at a technical level. This is all in full progress; there are implementations for Version 4 available and being tested. It’s something that is developed by the industry in the US, Europe, Australia and other parts of the world. The first implementations will be in Europe around 2020 and in the USA.

FF-ICE/EXECUTION SCOPE

To look briefly at the next phase, in the flight execution phase it will be possible to negotiate the flight trajectory while the aircraft is in flight. That is a very difficult step to take because it requires a full integration of the ground environment. So, today, the various Air Navigation Service providers have various data processing systems of different brands and types and these flight data processing systems need to interact, need to share the same trajectory and need to maintain a consistent trajectory; that is a challenge.

SOME POSSIBLE EXAMPLES OF HOW TBO WILL HELP

Here are a few examples to explain what TBO will look like in action. For instance, while the aircraft is in flight there might be a need or a wish to negotiate for downstream changes to the trajectory for a variety of reasons. Perhaps better routes will become available, military airspace will be deactivated, weather changes, flight optimization… readers will know the reasons. With TBO, this negotiation can be done from the flight operating center or the flight deck and the information environment will enable this to be supported by

“…if there is some deviation from the previously established trajectory, this is something that, on the ground, needs to be coordinated and updated so that all the ANSPs have the same information on the trajectory.” automation. It can also be done the other way, from an ANSP (Air Navigation Service Provider) to the flight deck. Such negotiations will not be concerned with the current airspace within which the aircraft is flying because that is within the authority of Air Traffic Control that is then controlling the aircraft.

That co-ordination also takes place with the ground because, if there’s a change to the flight trajectory, it will need to be synchronized with the ground so that everyone has the same view. The outcome of that negotiation will always be a delivered through a clearance; so that part of the process is not going to change. A clearance from Air Traffic Control to the flight deck will always be given before any change in the trajectory can be executed.

Another example of what this means is the continuous notification ‘ground to ground’ of changes to flight trajectory. It isn’t yet happening at the level of detail to which it should happen. For example, if there is some deviation from the previously established trajectory, this is something that, on the ground, needs to be coordinated and updated so that all the ANSPs have the same information on the trajectory. And only then, there is the sharing of the same information on which automation can be based. What this will deliver is greatly increased flexibility for aircraft operators.

Another example (figure 6) shows a situation when the aircraft is in flight over Italy and a Hotspot occurs in Zurich with some saturation from too much traffic which needs to be resolved. So, while AIRCRAFT IT Operations • MAY-JUNE 2018 • 42

the aircraft is in flight, from the airline or operator’s FOC or, if there is no FOC, it can be done from the flight deck using the electronic flight bag, a rerouting can be negotiated and the trajectory changed.

Hostspot saturation leading to local trajectory revision

Flight is still in Italy; Hotspot in Zurich UIR

ICAO ATMRPP, Montreal, October 10-20, 2017

13

FIGURE 6

In short, Trajectory Based operations will deliver increased flexibility, higher efficiency and less uncertainty.

SUMMARY

In summing up, Trajectory Based Operation represents a paradigm change which, while it is a little while off, is coming towards us, and the industry is actively preparing for it with a good level of industry participation on the ICAO panel that I chair.

Also IATA is actively involved and sees this as the future. That future will not happen simply by switching a switch but is a stepped process. TBO

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supports collaboration, especially in the triangle between flight deck, flight operations center and air traffic management, leading to enhanced performance; and it should support all airspace users.

Deployment will be a step-by-step process with the first phase being FF-ICE/ planning replacing the current FPL. The second phase will be execution which, when we talk about full TBO, will require eventually the integration of the aircraft.

In ICAO, we are working on this with the first implementations to take place by 2020. The TBO concept will be presented to the Air Navigation Conference in 2018 and the ICAO General Assembly in 2019 for TBO to be fully integrated in the ICAO Global Air Navigation Plan.

Transformation of air traffic management is a natural process but it’s something that has to be done because simply extending past practices will not be an option. We must transform the air traffic management system and Trajectory Based Operation is the way to go.

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HENK J. HOF,

HEAD OF ICAO AND CONCEPT UNIT, EUROCONTROL Henk J. Hof started his professional carrier in 1985 as policy advisor on Communication, Navigation and Surveillance matters for the Dutch ATC authorities. He was member of the ICAO FANS I and II committees and member of a number of ICAO Panels. In 1991 he joined EUROCONTROL as Project Manager responsible for the standardisation and implementation of the Aeronautical Telecommunication Network (ATN). As Head of the Master Plan Maintenance Unit and Leader of the SESAR Master Plan Work Package, he was responsible for the development and maintenance of the European ATM Master Plan. In his current position, Mr. Hof is responsible for the contribution of the EUROCONTROL Agency to ICAO and for strategic initiation and facilitation on Concept development.

EUROCONTROL

The European Organisation for the Safety of Air Navigation, commonly known as Eurocontrol, is an international organization working to achieve safe and seamless air traffic management across Europe. Founded in 1960, Eurocontrol currently has 41 member states and is headquartered in Brussels, Belgium. Eurocontrol is committed to building, together with partners, a Single European Sky that will deliver the air traffic management (ATM) performance required for the twenty-first century and beyond. The organization has expertise covering both operational and technical elements; advising on both civil and military aspects of ATM; having experience at bringing States with different needs together for a common goal.

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SESSION OVERVIEW: Register to view this On-Demand Webinar (recorded 18th January 2018) to see a full demonstration of eTechLog8 — the Conduce Electronic Technical Logbook (ETL / ELB) solution, used by airlines and operators of all sizes and types worldwide. During the Webinar experts from Conduce will show how eTechLog8 replaces traditional paper log books with an electronic version and will highlight the latest system developments. You will also see, via AMOS and OASES Demos, how eTechLog8 integrates seamlessly with any M&E / MRO software solution and how to achieve regulatory compliance and certification, as well as learn about the business benefits of operating an ETL / ELB solution.

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

LUFTHANSA SYSTEMS

Helping customers make the right decisions David Parry joined Lufthansa Systems in 2012 after 20 years of operations management in the U.S. airline industry, and is now leading the consulting organization in the Americas. During the last year Lufthansa Systems reorganized the importance of the consulting business and branched out to Asia and the Americas to build upon the great success achieved in Europe.

David leads this focus for the Americas bringing together experts with the appropriate knowledge to manage complex IT change projects, or deliver insight to a broad range of operations and business processes. David holds a doctorate, MBA, FAA private pilot license and is also an FAA licensed aircraft dispatcher.

Aircraft IT: Your name, your job title and the name of the business?

David Parry: David Parry, Vice President, Airline Consulting Americas at LUFTHANSA SYSTEMS.

Aircraft IT: What is the guiding business principle that drives Airline Consulting?

DP: Clarity, Simplicity, Accuracy! We guide our customers to find and to make the right decisions, no matter the extent or complexity of the problem.

Aircraft IT: How did Airline Consulting get started?

David Parry: As part of Lufthansa Systems software solutions, product consulting has always been a core function of our daily business. However, in 2001 we established a small consulting unit to provide Management Consulting Services to the Lufthansa Group. This has since grown into a business division with over 60 employees and regional centers in Singapore, Dallas and Frankfurt.

Aircraft IT: What have been Airline Consulting’s greatest IT achievements to date, and why?

DP: To have conducted more than 500 successful projects for many airlines throughout the world, as well as being the trusted partner for the Lufthansa Group IT. We have worked with a large spectrum of airlines from major carriers to small independents providing insight and expertise that is truly scalable.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 46

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

““…being part of the Lufthansa Group and having access to significant depth and breadth of airline know-how and experience, coupled with putting customer needs at the very core of our philosophy, enables us to be the right partner to deliver successful projects over the full scope of airline operations and IT processes…””

Aircraft IT: What has been Airline Consulting’s greatest business achievement to date, and why?

DP: As the direct result of an extensive consulting project for a European airline we increased our customer’s revenue by €500K per week, which amounted to approximately €24 million for the following winter’s schedule, and an optimized method to sustain this revenue into the future.

Aircraft IT: What have been disappointments for Airline Consulting and what have you learned from them?

DP: That we often convince the business owners that we can be a valuable partner for them, but sometimes the procurement process forces them to select a competitor purely because of price, rather than the larger picture of expected return or value provided. We have learned not to be too disappointed about this and to continue focusing on delivering quality and specialist insight that provides realistic results for our customers.

Aircraft IT: How would you summarize what Airline Consulting does for aircraft Operations customers?

DP: We help airlines tackle problems which are outside of their daily business routines and provide an objective, fresh set of eyes approach to manage necessary change initiatives when the airline does have the appropriate time to invest their own resources. For example we can help to manage the RFP requirements and evaluation process; assist an airline to benchmark how their internal processes compare to others; inform, audit, or indeed manage, complex IT change projects; or steer a path to digital transformation.

Aircraft IT: What will be the next big thing in Aviation Operations IT? DP: We believe that the use of Big Data, especially predictive analytics and artificial intelligence, will grow significantly requiring radical process change and a re-think of traditional models. Additionally, data security regulations will have a significant impact on international carriers. Also, perhaps, blockchain will find a niche.

Aircraft IT: What do you want your customers to say about Airline Consulting?

DP: That we deliver important results, our team is the right fit, and that we take the pressure off the customer’s team by bringing the right knowledge to arrive at the right answers. Ultimately, that we are the right partner!

Aircraft IT: David Parry, thank you for your time.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 47

WHITE PAPER: RAZORSECURE

EU Cyber Security Mandate The threat of cyber-attacks on airlines, as Alex Cowan, CEO, RazorSecure explains, will now have to be countered in very specific ways according to an EU Directive

AIRCRAFT IT Operations • MAY-JUNE 2018 • 48

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W

hat I’m going to write about is the new EU Cyber Security Regulations which are important and are coming into force very soon. We’ll look at what the new regulations mean and how they might affect airlines and operators.

THE RISK POSED BY AND THE COST OF A CYBER ATTACK

But, before even that, I wonder whether everybody reading this is aware of what the cyber security risks to their business are. The best way to explain is with an example, in this case not from aviation but from an adjacent industry, shipping. In May 2017, Maersk, the world’s leading shipping company, was hit by the Wannacry attack, the same one that hit the NHS and a lot of other systems. This attack took Maersk down for one day. The knock-on effects from the attack and a day down were that Maersk had to set aside between $200m and $300m on their balance sheet to deal with the attack itself and its aftermath: it disrupted so much in Maersk’s supply chain. And this is just one example.

There have been more recent cases and, in the cyber security world, we talk of ‘the CIA triad’; this is not about the American intelligence service but means… confidentiality, integrity and availability. In order to keep a system secure it is necessary to think about those three things. Confidentiality is what people most often associate with cyber security; encryption and keeping data safe. But it’s also important to consider how to be sure that data that has been received hasn’t been changed in any way, its integrity. And the third consideration is availability.

In the Maersk case, they were hit with an integrity attack but also an availability attack because their system went down, i.e. was not available. There are other examples such as British Airways, hit earlier in 2017 with an IT failure that affected their availability, another sort of cyber incident.

“…in the cyber security world, we talk of ‘the CIA triad’; this is not about the American intelligence service but means… confidentiality, integrity and availability. In order to keep a system secure it is necessary to think about those three things.”

In that climate, the EU’s cyber directives came into force on 9th May 2018, comprising two regulations; one with which readers might be familiar and one that might be less well known.

NIS

The first is NIS, the Network and Information Systems Directive for Critical Infrastructure, a new set of regulations and the first time that any governmental body has tried to legislate for what cyber security looks like. As the name suggests, it is focused on critical infrastructure systems including airports, airlines, roads, railways, water distribution, oil, gas… a huge number of different industries. The Directives mandate different controls in four key areas of organization, protection, monitoring and response & recovery.

There are different guidelines on who NIS applies to in the aviation industry and it would be advisable for readers to look at the regulations for themselves.

The UK Government published their guidelines on this in mid-2017 and other EU countries will publish their own guidelines. It was up to EU member states to implement this into law by May 2018, when the enforcement really started. There are some slight variations between member states but most will follow the UK’s, France’s and Germany’s interpretation. One key matter to note; the AIRCRAFT IT Operations • MAY-JUNE 2018 • 49

regulations will also apply to operational systems. It isn’t only about the enterprise or the hosting center; this is also about the operational systems, the real critical infrastructure side of things.

There are four key areas addressed by the directives and regulations.

1. Organization

• Understanding the governance of the organization; • Understanding the risks it faces or is open to; • Understanding the business’s asset management; • Understanding its supply chain.

These are fairly standard ISO-27001 style requirements so it is likely that a lot of readers are already doing this.

2. Protection

Part 1 • Understanding the business’s service protection policies and processes, which should be documented; • Clearly defined identity and access control with documented authentication for individuals, plus controls; with each individual having their own discreet account — no shared accounts; • Data security, preventing unauthorized access to data and controlling data during maintenance and disposal of systems.

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“One of the key things in cyber security is to never blame the individual; it’s always the organization that’s at fault. An individual’s mistake means they haven’t been trained well enough.”

3. Security monitoring One big change is that the EU has gone much further than the traditional cyber security approach.

Traditional thinking was for passive security, i.e. firewalls, network segregation, air gapping or encryption. However, the new rules state that businesses have to go much further than that and think about active security — what the business is doing in order to monitor the systems that should be protected. Active monitoring and anomaly detection is a requirement under the new regime, i.e. being able to identify something that is not normal in the operation of the system.

This is where companies like RazorSecure and our software comes in.

Part 2 • System security is the more traditional kind of physical or logical wall such as firewalls, vulnerability management, hardening, software updates, no default passwords…

• … but it also encompasses resilient networks and systems by design — business’s must not only consider the operation of systems but also how they fail and failure management — all something that airlines are already good at; • While staff awareness is the last part of this, staff are the first line of defense in terms of cyber

security so they need to understand what a cyber incident might look like on the ground because one of the biggest weakness in this area is social engineering. We had a case in which we walked onto a train where the crew happily let us on and into the driver’s cabin and where one person actually offered to let us drive the train. That was not a failure of that individual but a failure of staff training. One of the key things in cyber security is to never blame the individual; it’s always the organization that’s at fault. An individual’s mistake means they haven’t been trained well enough.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 50

Security monitoring • Security monitoring must be able to detect actual or attempted breaches (this is directly from the regulations); • It’s about more than just the collection of logs because it’s very hard to analyze logs and they miss a huge amount of information; • Security monitoring must also be effective for the operational lifecycle of the system, not just for the first three years or for the warranty period; businesses need to plan for the whole life of an asset.

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Anomaly detection

This is about detecting deviations from ‘normal’. However, in order to detect a deviation from normal, it is first necessary to establish and understand what is normal. This applies to both the network and the systems on the network. We find that, with a lot of cases people are very focused on protecting their network but it’s not the network that gets hacked, it’s the systems on the network which is all-too-often overlooked

4. Response and recovery The fourth area is around response and recovery.

• Response and recovery planning means having a plan for how the organization will respond to a breach and how it will deal with the follow-up and restore the business.

There need to be well-defined systems in place and a tested incident management process with activities in place to limit the impact of a breach; • There will also need to be a program of continual improvement to prevent it happening again, i.e. change the organization and procedures to prevent that breach recurring in the future.

Government organizations around Europe understand that there’s a massive problem with legacy systems in critical infrastructure. At a 2017 conference, for instance, a

representative from US Homeland security reported that they had managed to take over a Boeing 757 in two days, breaching the system’s security. If they can do that in two days, that means there are potentially hackers who can attack that same system and other systems. This is why government organizations are doing this now; this is why they are legislating for it, because we must be thinking about it.

KEEP UP WITH IT DEVELOPMENTS

General Data Protection Regulation (GDPR)

The second regulation of which readers might have heard is GDPR, the General Data Protection Regulation, which is all about how personal data is handled. There are some really important areas in this, including some that might flow over to the operational side. GDPR focuses on data privacy and data handling and has broad extra-territorial scope.

The big thing about this is that the UK Government and the EU have given these regulations real teeth in the form of fines. For a major breach, a company could be fined up to 4% of its global revenue which, for a smaller airline and/or one with a small profit margin, could be significant. There are strict reporting requirements that require any breach to be reported within 72 hours to the local data controller, plus there are rules around how to manage that. But the real key is that this has

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AIRCRAFT IT Operations

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been law since the start of May 2018 so airlines should have been thinking about them for some time by now.

The big change in tone with GDPR is that it defines data privacy as a right for EU citizens but it applies beyond the EU which is one of the key things that readers’ companies will have to understand. If an EU citizen is travelling through the USA on a US airline, that airline still has to look after the EU citizen’s data in the same way as if they were in the EU. That represents quite a change.

In the USA there is a very well-defined set of information that’s considered personally identifiable — full name, home address, email address, social security number, credit card numbers, date-of-birth, telephone number and log-in details. That list is currently being expanded to include such as a customer number held in a cookie, IP address, processor or device serial number and a unique device identifier.

The EU definition is much more broad — ‘personal data’ shall mean any information relating to an identified or identifiable natural person (‘data subject’) including such as their image if, say, captured on CCTV; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural, or social identity.

Core principles of GDPR part 1 These first principles are around ensuring that individuals know who has their data, why they have it and are they keeping it safe.

• In order to collect someone’s data, they must give their consent and there must be a specific and not hidden request along the lines of ‘can we collect this information about you?’ The data collector has to be open and inform the individual what the data will be used for in a clear and

up-front manner, i.e. no ‘legalese’.

• If that data has been breached, the organization holding the data must notify the appropriate data controller within 72 hours and must notify customers without undue delay. This is much stricter than what went before.

Core principles of GDPR part 2 The second set of principles is around the availability of data for the individual to see it and for the individual to decide whether it should be deleted.

• Individuals have the right to access their data on request and the organization must provide that data free of charge.

• Individuals also have the right to be forgotten and to instruct an organization holding their data to AIRCRAFT IT Operations • MAY-JUNE 2018 • 52

throw it away, another key change. Under the old Data Protection Act in the UK, an organization could retain data on an individual for a period of time as long as they ‘deemed it to be important’.

Now, organizations can only keep data relating to an individual for as long as the individual says they can keep it. This also means that third parties must stop using the data but this can be weighed against ‘the public interest’ in the case of, say, the security services.

Core principles of GDPR part 3 The third set of key principles is around data portability.

• If an individual asks for their data to be moved somewhere else, it has to be provided in a

WHITE PAPER: RAZORSECURE

machine readable format, perhaps more relevant to the likes of Facebook than to airlines but it still needs to be understood in the context of your organization.

• There needs to be privacy by design. This means minimizing the amount of data an organization stores and, in that context, over-collection of data is as bad as keeping data that should not be kept.

The EU definition of privacy by design is that an organization should take, “Appropriate technical and organizational measures” taking into account

“the state of the art and cost of implementation” The organization has to ensure confidentiality, integrity and availability of systems; be able to restore systems in a timely manner after an incident and have regular assessment and testing of security controls, i.e. really understand how the organization is managing the data it holds from individuals.

Some of this might also apply to operational systems with, for instance, the communication of passenger information over ACARS or the communication of

passenger names but not encrypted. That means that the information is open to everyone and can potentially be sniffed which would be a breach of GDPR.

SUMMARY

These new regulations, NIS and GDPR, are now in force from May 2018 and active monitoring is now a requirement; even one day can have a major impact.

ALEX COWAN

RAZORSECURE

RazorSecure provides software solutions to help with cyber security in the transportation industry, including aviation. It is a cyber security specialist business that supplies a set of two products providing for the active monitoring of systems and anomaly detection. .

RazorSecure Delta The main product is called RazorSecure Delta, an active intrusion and anomaly detection system. Once you understand what is normal for a system, everything else is outside of that. RazorSecure Delta learns automatically what is normal for a system and, importantly, it can do this even in a disconnected environment which is why it’s key for transportation.

Say there is a fleet of 20 aircraft, RazorSecure Delta can compare across those planes using ‘the power of grouping’ to identify one that’s different from the rest. There is also independent, on-device decision making so that, if for any reason, connectivity is lost, the system can still support a decision to ensure that the system stays secure.

RazorSecure Delta is being rolled out with VT Miltope on their next generation wireless access points, the MAP3, that comes with Cognitive Hotspot Technology (CHT), which will be on those wireless access points, allowing users to reduce the amount of interference on the Wi-Fi going down the aircraft.

RazorSecure Edge The second product is RazorSecure Edge, designed to help with continuous remote auditing; understanding how systems change over time, what is happening on the network and what is happening across the system. It can be used for things like W-Fi monitoring to understand whether the Wi-Fi provider is delivering a good experience and, at the same time, are they creating vulnerabilities in the system: is there something that you don’t know about?

RazorSecure is also working with Icomera in the rail industry, supplying a leading UK train operator, and is open to discuss collaborative opportunities with other potential partners.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 53

Alex Cowan founded RazorSecure in 2014 after a decade of working to develop secure systems and prevent intrusions in the gaming industry. Alex is a regular speaker at conferences related to transportation and cyber security, working to raise awareness of cyber security issues in industries that are struggling to meet the challenges of connected transport. RazorSecure is focused on providing next-generation cyber security products to protect transportation including inflight entertainment on planes, rail systems and self-driving and connected vehicles.

RAZORSECURE

When a threat breaches the traditional security ‘walls’, RazorSecure Delta software will actively detect, report and protect the system from the attack in real time, whether the aircraft is connected or not.

RazorSecure is working in partnership with manufacturers and system suppliers to provide a fully approved software solution that can be easily deployed on the existing hardware.

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

AVIONICS SUPPORT GROUP (ASG)

INSIGHT INTO THE CUSTOMER FOCUSED ETHOS Hugo L. Fortes brings 37 years of experience in the avionics industry. His experience goes back to U.S. Army avionics in 1981 and several major MROs and engineering companies. Being one of the three founders of Avionics Support Group, he sought to provide engineering and support services to its customers and the best in class installation kits. As an avionics installer himself he felt the installation kits that other engineering companies provided lacked the required parts for installation. Today, Avionics Support Group’s STCs, and FAA PMA installation kits are being used by major airlines worldwide.

Aircraft IT: Your name, your job, and the name of the business?

Hugo L. Fortes: Hugo L. Fortes, Vice President/FAA DAR, Avionics Support Group, Inc. Aircraft IT: How did Avionics Support Group, Inc. get started?

HF: Avionics Support Group, Inc. (ASG) was founded in 1996 in Miami, Florida by three aviation commercial avionic installers. The business began manufacturing avionic harnesses and providing avionic system installations as well as manpower support to airlines, engineering companies and local

aviation repair stations. Facilities and capabilities grew quickly in response to demand and our fast support services. By 1998, ASG was certified as an FAA-PMA approved facility, and expanded to include other locations. Today we are the world leaders in Electronic Flight Bag mounting solutions for most major airlines. If you fly, chances are our products, relating to EFB and SATCOM are installed on board.

achieve this goal, so we will not rest until we find a solution to your issues. We will also find the most cost-effective option for your project, and advise you on the alternative. Therefore, we listen to the customer and one of our solutions was the patented Constant Friction Mount (cfMount™), which became the preferred hard-mounted EFB tablet solution for most pilots.

Aircraft IT: What is the guiding business principle that drives the business?

HF: Our Company motto is “Committed to Keep You Flying,” we will do everything possible to help you

Aircraft IT: What has the greatest business achievement been to date, and why?

HF: Maintaining our core values, and keeping the founders together for so long. We each have a skillset

AIRCRAFT IT Operations • MAY-JUNE 2018 • 54

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“You have to be one step ahead strategizing about your next move or you will fall behind … I have learned that vision and determination are pivotal to reaching one’s goals.” that brings a lot of value to the business; we trust each other, and we make ourselves available to the customer by listening to their concerns, which we will continue to do. Customer service is paramount, and our employees follow this guiding principle.

KEEP UP WITH IT DEVELOPMENTS

Aircraft IT: What are the disappointments and what have you learned from them?

HF: Aviation is one of the hardest industries to be in, not only in keeping up with new technology, but also with new regulations. You have to be one step ahead strategizing about your next move or you will fall behind. The time it has taken the industry to accept what we have been preaching about Tablet devices as EFBs all along has been the biggest disappointment. I have learned that vision and determination are pivotal to reaching one’s goals.

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft Operations customers?

HF: We provide hardware solutions for Electronic Flight Bags, our family of products are the cfMount™, EFB Cradles, Tablet Power Supplies, Tablet Ethernet Adapters and FAA PMA installation kits. We want to bring a smile to the pilot because no one wants an angry pilot.

Aircraft IT: What will be the next big thing in Operations Aviation IT? HF: By bringing in an AID (Aircraft Interface Device) pilots will be provided with better communication and information. We can do this now, yet continue to strive for ways to lower the cost of these solutions, and this is the biggest challenge.

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Aircraft IT: What do you want your customers to say about Avionics Support Group, Inc. HF: What a great group to work with!

Aircraft IT: Hugo Fortes, thank you for your time.

AIRCRAFT IT Operations • MAY-JUNE 2018 • 55

AIRCRAFT IT Operations

DIRECTORY

Operations Software Directory

Key ‘at-a-glance’ information from the world’s leading Operations software providers. There are three recognized categories of Operations software solutions: 1) Pure-play Operations solutions also known as Best of Breed (BoB) 2) Enterprise Resource Planning (ERP) Solutions 3) Specialist Point Solutions Software solutions assigned to categories 1 and 2 offer a complete end-to-end Operations solution for airlines’ Operations and aircraft operators, and meet most business system requirements for Operations facilities and airlines of any size seeking a new Operations software solution or looking to replace or renew an existing one.

Pure-play systems are designed specifically for the aviation Operations industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP Operations Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources.

Specialist Point solutions are Operations systems that are particularly strong in certain niche areas and usually complement the pure-play solutions.

For ease of reference the directory is divided into two sections: Pure-play and ERP Operations Solutions; and Specialist Point Solutions.

ACFT PERFO W: www.acftperfo.com T: +352 26 12 94 E: info@acftperfo.com

Advanced Flight Systems Sl (AFSYS) W: afsys.aero/en T: +34 639 635 663 E: info@afsys.aero

Air Support A/S W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Steinfort, Luxembourg

Location: Madrid, Spain

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations

NAME OF PRODUCT MARKETED • iCOM

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing

KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager)

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face.

Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation.

Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit.

Confidentiality, availability and real-time access of information are guaranteed.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2018 • 56

Location: Billund, Denmark

AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability.

PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart.

The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available.

PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

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DIRECTORY

Avionics Support Group

Avio

Avison Aviation

AVTECH Sweden

W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

W: www.avio.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avisonaviation.com T: + 44 1483 685410 E: contact@avisonaviation.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Surrey, UK

Location: Sweden

NAME OF PRODUCT MARKETED • Avison Airline Management System

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR – Weather Uplink • Consulting Service – ACARS and connection

Location: Florida, USA

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

NAME OF PRODUCT MARKETED • AvioBook, AvioConnect, AvioCabin, AvioTech, AvioSystems, AvioCyber, AvioIntegrations, AvioData KEY BUSINESS/SOFTWARE AREAS • Software • Hardware • Cybersecurity • EFB • Big Data AVIO is uniquely positioned to bring together the latest robust technologies to design world-class secure, easy to use software and hardware solutions for all types of aircraft. With extensive experience in software and hardware, our innovative solutions maximise the efficiency of aircraft and their crew.

AVIO intends to provide smart and integrated solutions to increase operational efficiency and enhance operational decision making by offering innovative applications, systems and interfaces, allowing easier access to up-to-date, relevant operational information, and accurate real-time mission data.

In October 2016, AvioVision was acquired by Thales and renamed to AVIO. With that acquisition Thales will be able to extend its Electronics Flight Bag offer, ranging from full systems to state-of-the-art applications.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization.

The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

The combination of Thales and AvioVision capabilities will help develop EFB solutions for airlines with a broader range of operational applications, leveraging Thales’ expertise in avionics, airborne connectivity, data analytics, cybersecurity and ground support platforms. Thales’ worldwide footprint and international commercial network will support and boost AvioVision’s growth.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2018 • 57

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Bluebox Systems

The Boeing Company

W: www.blueboxaviation.com T: +44 (0)1383 620922 E: info@blueboxaviation.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

Location: Fife, Scotland.

NAME OF PRODUCT MARKETED • Archimedes & eMan KEY BUSINESS/SOFTWARE AREAS • ACARS data management — Archimedes • ACARS Technical Consultancy • Technical publications Distribution — eMan • Document Acknowledment — eMan Read & Sign • IT systems management & support Bluebox Aviation Systems is exclusively focused on the provision of software solutions to the aviation sector.

Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.

Bytron Aviation Systems

CrossConsense

Location: 65 Offices Worldwide

Location: Lincolnshire, UK

Location: Frankfurt Germany, Heusenstamm Germany

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool

NAME OF PRODUCT MARKETED • skybook, Flight Dispatch, Digital Crew Briefing, Airfield Watcher, Flight Journey Logging, EFB application

KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

W: www.bytron.aero T: +44 (0) 1652 688 626 E: info@bytron.aero

KEY BUSINESS/SOFTWARE AREAS • Flight Dispatch • Digital Crew Briefing • Journey Logging • Airfield Watch • System Integrations • Multi-platform EFB application Bytron Aviation Systems is a UK based company with over 30 years’ experience in aviation, reducing the burden placed on dispatch teams and crews by simplifying the flight dispatch, crew briefing, airfield monitoring and journey logging processes through increased global accessibility, seamless aggregation and automated delivery of operational data to operators across the globe.

Since its formation in 1984, Bytron has developed, integrated and maintained cutting-edge software solutions for the likes of NATS, Thomas Cook, flydubai, AirTanker, and many more.

In 2017, Bytron teamed up with Jeppesen to offer skybook as its primary crew briefing solution for operators, helping to increase skybook’s global reach and customer base. skybook is Bytron’s premier award winning solution, delivering a range of class leading modules that use the latest automation and integration to deliver a paperless user experience for Operations and Dispatch teams and Aircrews that is second to none. The agile skybook system is already proven by operators across the globe thanks to the fully configurable Dispatch Portal and multi-platform EFB application.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2018 • 58

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

NAME OF PRODUCT MARKETED • CROSSMOS KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!”

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

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DIRECTORY

Conduce

Eagle Cap Software

Esterline CMC Electronics

Flatirons Jouve

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com

W: www.cmcelectronics.ca T: 15 147 483 000 E: efb@cmcelectronics.ca

W: www.flatironsjouve.com T: +1.303.627.6535 E: patrick.dawson@flatironssolutions.com

Location: Nuneaton, UK

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8 KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

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Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services.

From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS) KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and

by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2018 • 59

Locations: Europe, Asia, USA

NAME OF PRODUCT MARKETED • CORENA Suite KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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DIRECTORY

Flygprestanda AB

Global Eagle / NavAero

Gigsky

Gogo

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

W: www.gogoair.com T: +31 2517 5000 E: airlinesales@gogoair.com

Location: Malmö/Sweden, New Milford, CT/USA

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Chicago, IL; Broomfield, CO; Irvine, CA

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

NAME OF PRODUCT MARKETED • GSM Roaming Data

NAME OF PRODUCT MARKETED • Gogo Connected Aircraft Services, • Gogo 2Ku

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

KEY BUSINESS/SOFTWARE AREAS • Connectivity Services • Aircraft Data Services • Hosting Services • Reporting Services • Applications With more than two decades of experience, Gogo is the leader in in-flight connectivity and wireless entertainment services for commercial and business fleets around the world.

Gogo connects aircraft, providing its aviation partners with the world’s most powerful network and platform to help optimize their operations. Gogo’s superior technologies, best-in-class service, and global reach help planes fly smarter, our aviation partners perform better, and their passengers travel happier.

Today, Gogo has partnerships with 12 commercial airlines and is now installed on more than 2,500 commercial aircraft.

More than 6,800 business aircraft are also flying with its solutions, including the world’s largest fractional ownership fleets.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2018 • 60

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DIRECTORY

Honeywell W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management.

Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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International Flight Support W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero Location: Copenhagen, Denmark

NAME OF PRODUCT MARKETED PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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Logipad DextraData

Lufthansa Industry Solutions

Location: Essen, Germany

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork.

In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor.

Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH).

DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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AIRCRAFT IT Operations • MAY-JUNE 2018 • 61

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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Lufthansa Systems

NavBlue

W: www.LHsystems.com T: +49 69696 90000

E: marketing@lhsystems.com

W: www.navblue.aero T: +1 519 747 1170 E: sales@navblue.aero

Location: Germany and in 16 other countries.

Location: Canada, UK, France, Singapore

NAME OF PRODUCT MARKETED • IT Solutions

NAME OF PRODUCT MARKETED • N-FLIGHT PLANNING • N-FLYSMART • N-PERFORMANCE • N-SAMS • N-TRACKING

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 300 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

NAVBLUE is a wholly owned subsidiary of Airbus providing a new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Combining the best of both worlds, it is fuelled by the agility of Navtech and the pioneering spirit of Airbus.

The NAVBLUE solutions and services, however, are not just limited to Airbus aircraft, but are also for mixed fleets and support both civil and military environments, on the ground or on board any aircraft.

The company’s offering is clustered around three pillars: “Data+” , best-in-class aerodata products giving customers access to the right data at the right time, in the right format and in the right place; “N-Software Services”, tailored software services enabling customers to enhance their operations through unique software solutions; and “Bespoke Solutions by NAVBLUE”, optimizing the overall air traffic management ecosystem by providing products and services around safety, compliance and performance monitoring.

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NVable

Open Airlines

Ovidius

Pace

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 531 615 215 E: thierry.pfeiffer@openairlines.com

Location: UK

Location: France, Asia, USA

W: www.ovidius.com T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com

W: www.pace.de T: +4930293620 E: info@pace.de

Location: Germany

Location: Berlin (Germany), Seattle (USA)

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition

NAME OF PRODUCT MARKETED

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified, committed team of Fuel Experts, Data Scientists and IT Specialists, OpenAirlines is today a leader in the market for flight operations optimization software with a range of complete software solutions answering all the key requirements of aviation professionals. OpenAirlines have subsidiaries in Asia, USA and Europe offering a better local support to its customers.

KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes.

Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

• Pacelab Flight Profile Optimizer • Pacelab CI OPS • Pacelab EFB Flight Data Recorder KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with leading OEMs, engine manufacturers and airlines for more than 20 years has enabled PACE to develop a range of innovative products that directly respond to the trends and challenges of the international aviation community.

PACE closely collaborates with performance engineers, senior training captains, fuel conservation and operational efficiency managers and consultants to deliver real solutions for real people. PACE’s portfolio of flight operations solutions is designed to support airlines’ universal efforts to improve their daily operations, strategic planning and operational efficiency and to offset high fuel prices and environmental demands with a more effective fuel management.

Capitalizing on its participation in the European Research Program, Clean Sky, from 2009 to 2014, the company has developed SkyBreathe® a fuel saving and CO2 reducing software. With SkyBreathe®, recognised by its customers as the most efficient solutions in the market, OpenAirlines enables airlines companies to reduce their environmental impact while reducing their fuel consumption by 2-5%.

OpenAirlines believe focused innovation is required to stay ahead in the constantly changing world of aviation. That’s why more than 25% of its turnover is devoted to R&D. This strong R&D activity, combined with deep industry knowledge, contributes to superior technology that leads to more fuel saving and a better ROI for its customers. Ask them!

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RocketRoute

Rolls-Royce

The SA Group

Safety Line

W: www.rocketroute.com T: +44 1273 782130, +1 321 473 7423 E: sales@rocketroute.com

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr

Location: UK

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC • VisiumFUEL • VisiumEMISSIONS • VisiumFLEET • VisiumAQD

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

NAME OF PRODUCT MARKETED • RocketRoute KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure.

The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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Sheorey Digital Systems

Sitaonair

Snecma

Smart4Aviation

W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: contact@sds.co.in

W: www.sitaonair.aero E: media.relations@sitaonair.aero

W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

Location: Villaroche/Montereau (Paris area, France)

Location: Netherlands, Poland, Canada, USA

Location: India: Mumbai & Bangalore, Singapore besides Representative. Offices in UAE, Saudi Arabia, UK/Europe and Latin America

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • ARMS®V2 (Aviation Resource Management) Integrated InfoTech Suite

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • ARMS® Commercial Planning (CPSS) • ARMS® Flight Operations (FOSS) • ARMS® Crew Management (CMSS) • ARMS® Flight Planning & Dispatch (FPDS) • ARMS® Optimizers + ARMS® • on the TAB (EFB/ETL))

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMS®V2. A current-generation, state-of-the-art Information Technology System which effectively addresses the extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations.

The ARMS® V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single repository of data with which all ARMS® modules interact.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in the aviation operations sector, founded to provide web and mobile based products and services specifically designed to optimize, simplify and improve airline operations. Our company is committed to the delivery of the highest quality, most innovative and cost-effective, state-of-theart solutions available to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (All Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

ARMS® V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and uncompromising Safety.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number international and domestic air carriers.

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Ultramain Systems

UTC Aerospace Systems

Viasat

Web Manuals International

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com

W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

Location: Ireland, USA, India, Australia, Switzerland, UK, China

Location: Sweden, USA

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

NAME OF PRODUCT MARKETED • Web Manuals

Location: Albuquerque, New Mexico USA

Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities”

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook

KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions

Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground.

ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot.

It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance.

AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

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WHAT’S IN THE MRO ISSUE? White Paper: Paper to Data - Data to Dollars Part 2 John Hancock interviews Rob Saunders, Consultant MROs are starting to remove paper and see improvements in productivity. But are these incremental improvements enough?

A practical view of mobility adoption and an insight into the opportunities or turning the data into dollars.

White Paper: A new way of looking at and managing pre-maintenance data Part 2

Steve Sayers, FLYdocs Pre-maintenance data is the guidance for those who fly and have to maintain aircraft but each OEM does this differently. Digitalization offers the opportunity of standardization and efficiency.

How I see IT: Be ready for GDPR

Sander de Bree GDPR (General Data Protection Regulation) is an EU regulation that applies to all EU citizens’ data throughout the world.

Therefore it will impact any business that has EU citizens for customers. Sander de Bree offers a straightforward guide.

Click here to read

White Paper: New technologies and Blockchain

Mathieu Gimenez, Innovator at the MRO Lab Singapore, Air France Industries KLM Engineering & Maintenance AFI KLM E&M outlines its innovation focus through the work happening at The MRO Lab in Singapore, covers the reasons and benefits of the current Blockchain focus and suggests a Blockchain use case.

White Paper: Digital twins, AI, mobile apps and drones

Mark Martin Director, Operator Edition Product Line, Aviation & Defense Business Unit, IFS Aircraft maintenance, always a key component in managing aircraft, is growing in importance as new regulations and processes come in. Here are four technologies, either emerging or developing in 2018, that will make aircraft maintenance better, faster and more cost effective.

PLUS News and The Aircraft IT Tender upload functionality

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