Aircraft IT Operations V12.1 Spring 2023

AIRCRAFT IT Operations CASE STUDIES: FRONTIER AIRLINES • MYAIRLINE • KALITTA CHARTERS II • AEROLOGIC

SPRING 2023 • V12.1

SPRING 2023 • V12.1

Building Operational Content from the start at MYAirline

Flight ops digitization that worked for Frontier Airlines

Getting the weather and fuel right at AeroLogic

A wide variety of cargoes at Kalitta Charters II

Getting documents right from the outset

Two new solutions optimize flight efficiency

An EFF and much, much more

Implementing a new Weight & Balance solution

NEWS • VENDOR FLIGHT LOG: LOGIPAD • HOW TECHNOLOGY WORKS: TOMORROW.io • COLUMN: THE WORLD ACCORDING TO IT & ME

Volabase: an interactive solution for flight operations documentation ▪ XML-based content management ▪ Manage entire fleet in one system ▪ Minimize data redundancy ▪ Single-source publishing ▪ Compliance management with IQSMS connector

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AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations: covering the IT solutions that help your airline to be safer, more effective and more efficient

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2023 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

WORDS: ED HASKEY

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o get any value from a book, you need to be able to find it, to read it, to understand the plot and process all of that into the story. It’s the same with any information. There is little point in information that you can’t easily find to turn into understanding to better inform future decisions and actions. Today, airlines have access to vast volumes of data and information relevant to flying safely and efficiently; but if they are unable to organize, read or process that data or information, it is of no use. Fortunately, the developers of aviation IT solutions have done something about that with solutions that will turn raw data into easily located valuable information in understandable formats to support better informed decisions and more effective and efficient actions.

This issue includes case studies, from start-up MYAirline and from established operator Frontier Airlines, on how they implemented new digital document management solutions from creation and distribution to the right people to records storage for regulatory and audit purposes, including manuals management. But, of course, some information needs to be in an easy-to-use format right away because the nearer to real time it is, the more useful it is. That’s

certainly true for weather information and we have a great ‘How Technology Works’ article from Tomorrow. io covering the latest developments in weather data as a resource. Another case study, from cargo airline, AeroLogic, looks at their implementation of a new live weather plus in-flight fuel efficiency solution to ensure that their fleet of Boeing 777 freighters are always operating at peak available efficiency. And we have a case study from another freight carrier, Kalitta Charters II, whose varied loads, from oil installation parts to racehorses, posed a very interesting challenge to their Weight & Balance calculations.

Read how their newly implemented W&B solution faced and overcame those challenges.

As well as a Vendor Flight Log from DextraData Logipad, Paul Saunders offers his take on Artificial Intelligence (AI) and Machine Learning in his column, ‘The World according to IT & Me’ — spoiler alert, it includes the opinion of an AI Robot. As well as all that, we have the regular round-up of news and technology developments: plus, of course, the comprehensive ‘Operations Software Directory’.

Aircraft IT Operations: about the technology that will organize your business information to ensure that you get the best value from it.

AIRCRAFT IT Operations • SPRING 2023 • 3

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AIRCRAFT IT Operations: V12.1

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

32 CASE STUDY: Taking basics to the next level at Frontier Airlines Casey Meeks, Technical Standards Captain, Frontier Airlines How a new EFF/EFB was implemented at Frontier Airlines during lockdown and how selecting the right development partner resulted in a best-of-breed flight ops solution.

40 VENDOR FLIGHT LOG: Logipad Dirk Leese, Manager Process Automation Practice DextraData GmbH (Logipad) and Larissa Ihnen, Associate Consultant DextraData GmbH (Logipad) explain the focus on customer needs that has made Logipad the success it is In the latest of our Q&A pieces, Larissa Ihnen, Associate Consultant, and Dirk Leese, Manager Process Automation Practice Software, both at DextraData, complete their ‘Flight Log’ for Aircraft IT.

42 CASE STUDY: A new Weight & Balance, Takeoff, and Landing Runway Performance solution at Kalitta Charters II William Pletzke, Director of Safety, Kalitta Charters II Kalitta Charters II is an airline with some challenging Weight & Balance, Take-off, and Landing runway performance needs. A new software solution known as ASAP STAR resolved those challenges and improved operations.

52 CASE STUDY: MYAirline builds the right foundations for success Capt. Dharmaraj Naiker, Director of Flight Operations, and Capt. Kuhan Ananthavadivel, Head of Safety and Quality, both at MYAirline This case study offers a startup’s perspective on how they implemented a document management system to secure their Air Service License (ASL) and Air Operator’s Certificate (AOC), plus tracing content to ensure staff adherence to the safety culture.

60 The world according to IT and me Paul Saunders, Solutions Director at Vistair Systems considers the challenges of accepting our robotic overlords Artificial Intelligence and Machine Learning are high on the agendas in almost every sector today but, Paul wonders whether the very people talking about are it actually the people in its sights to replace. How better to find out than to ask a machine.

62 CASE STUDY: A digital solution for greater flight efficiency at AeroLogic Frank Appeltrath, Head of Flight OPS & Support, AeroLogic GmbH and Vincent Toegel, Fleet Chief B777, AeroLogic GmbH Aerologic outlines its use of two solutions offering predictive in-flight fuel efficiency and delivering live weather data to the flight-deck; both solutions have assisted the airline with its plans to optimize efficiency and reduce fuel and emissions.

70 Operations Software directory A detailed look at the world’s leading Operations IT systems.

48 HOW TECHNOLOGY WORKS: Making better informed decisions about weather Guy Maylatt, Aviation Product Manager, Tomorrow.io While weather is one of the key factors in flying, all too often weather information is insufficiently timely or accurate. Tomorrow.io plans to redress that problem with new software and a new satellite constellation.

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New Vendors join Aircraft IT Operations It’s always a matter of some pride for us to welcome new vendors to the Aircraft IT family of vendors. It is our vendors who ensure that Aircraft IT is grounded in the sector with content generated by the people who create the IT solutions that make the sector work so well. Our three new vendors this issue include Jet Aviation Staffing, Information Design and Honeywell.

Since 1967, Jet Aviation Staffing has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defense, FBO, Fixed and Rotary Wing Maintenance, and Staffing.

Behind every effortless experience, are Jet Aviation Staffing’s people; their artisans of aviation. Whether in the air, or on the ground, arriving or departing, underneath every journey are hundreds of hands, dedicated to the details. Having started as a family business, throughout its growth Jet Aviation Staffing has maintained its commitment to this personalized service. Owned by General Dynamics since 2008, Jet Aviation Staffing is the leading partner in global flight. Shaping innovative, world class standards in service and quality. Enabling global flight, with passion.

At Information Design, they turn aviation data into valuable and insightful information — with the goal to create information and design it. Based on that philosophy, they’ve developed unique IT solutions and worked with some of the world’s renowned airlines, airports, and aviation corporations. aFuel, the World’s Largest Digital Fueling Network, is the system of choice when it comes to digitalizing the operational fueling process.

The digital exchange platform connects airlines with a huge load of into-plane agents around the world.

Due to its swift implementation and worldwide

coverage of airports, airlines benefit right from the start. aWall is the world’s only aviation real-time dashboard, which unites field-proven live metrics and clear data visualization on top of a scalable and cloud-based business intelligence platform — exclusively developed for airlines, airports, and ATC. Honeywell products and services are found on virtually every commercial, defense and space aircraft in the world. With an unmatched heritage of innovation that spans more than a century, Honeywell’s aim is to solve the greatest challenges CEOs, pilots, operators, passengers, finance, maintenance and cabin crews face — and transform the way we all fly. They deliver improved fuel-efficiency, more direct and on-time flights, and improved operational efficiency through advanced SaaS offerings like Honeywell Flight Efficiency and Honeywell Forge Performance+. With one of the industry’s most comprehensive portfolios of hardware, software, and services, Honeywell transforms the entire aviation operations ecosystem, from the flight deck to the MRO facility.

Honeywell Flight Efficiency is the industry’s most advanced and capable fuel efficiency and airline data analytics solution. More aircraft rely on Honeywell Flight Efficiency to improve flight efficiency and reduce carbon emissions than any other solution. Often replacing multiple point solutions, the software connects stakeholders across the entire organization to provide a unified source of truth for all operations-related data. Honeywell Flight Efficiency’s advanced analytics help users to uncover the hidden potential beyond standard best practices.

Even airlines with mature and sophisticated fuelefficiency programs have unlocked significant additional savings by implementing Honeywell Flight Efficiency.

Honeywell Flight Efficiency’s advanced analytics help users to uncover the hidden potential beyond standard best practices. Even airlines with mature AIRCRAFT IT Operations • SPRING 2023 • 6

and sophisticated fuel-efficiency programs have unlocked significant additional savings by implementing Honeywell Flight Efficiency.

TAILLOG EFB System is a fully integrated EFB and flight progress tool containing your flight plan details, company documents, weather charts and NOTAMs to name a few. The digitalization of the workflow amongst operators is of high priority to TAILLOG and they have achieved this with a ‘Go for Simplicity’ approach ensuring satisfaction amongst their customers. TAILLOG interfaces with pre- and post-flight systems and enables both automatic and manual control, supporting calculation of abeam times and fuel consumption thereby eliminating miscalculations and human errors.

TAILLOG’s EFB is continuously evolving based on the market developments and their latest capability of retrieving, utilizing and distributing data from the aircraft directly within the EFB is truly optimizing the efficiency amongst operators throughout their respective departments.

Welcoming the three new Vendors to Aircraft IT, COO Scott Leslie commented, “The key to our success has always been the great vendors on whom all of our material is based. These three new vendors’ will add great value to what we bring to our readers.

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International Flight Support and Information Design One announce a partnership to deliver a revolutionary and fully integrated digital fueling experience to the aviation industry International Flight Support (IFS), a leading provider of SaaS electronic flight bag solutions for worldwide airlines, and Information Design, the operator of aFuel, the world’s largest digital fueling network, announced at the end of January 2023 that an initial integration is completed and there is a mutual agreement for future expansion in the near future. As a result of this integration, the EFBOne application of IFS will offer direct access to the aFuel network, allowing airlines to run a fully digitalized fueling process from start to finish.

This integration between the two systems turns the manual, timeconsuming, and non-uniform fueling process into a digital one that is fully embedded in the preflight briefing routine of the pilot using EFBOne. By utilizing the power of aFuel and its ever-growing network of connected airports, airlines can run the same streamlined digital fueling process across most stations.

The benefits of such a fully embedded digital fueling process are manifold, including cost optimization, data quality enhancements, and carbon footprint improvements — all three of them should be on the radar of every airline worldwide. The AIRCRAFT IT Operations • SPRING 2023 • 8

partnership between IFS and Information Design One, offers the easiest way to do that. “aFuel takes fuel digitization to the next level. This cooperation stands in line with our vision for pilots to use One EFB for all their tasks.” stated Alex Ribin, CEO, International Flight Support. Robin Weissgerber, aFuel Product Manager, Information Design added, “It’s a perfect match. Through the integration, we offer airlines a fast track toward a digital fueling process from the comfort of their EFB. With IFS, we found the right partner for that, as we both want to shape the future of the aviation industry with user-centric solutions.”

The integration, developed by IFS in cooperation with Information Design, will be a novel integration that is part of the IFS product suite offerings. The usage of the integration will require a separate subscription to the aFuel service provided by Information Design One.

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Leading NAVBLUE solution N-Flight Planning improves accuracy and efficiency through collaboration with EUROCONTROL Network Manager

In mid-December 2022 it was announced that, with the support of the EUROCONTROL Network Manager, NAVBLUE’s N-Flight Planning (N-FP) has integrated new EUROCONTROL B2B services, providing a step-change in optimizing European routes for efficiency and compliance while also decreasing dispatcher workload using automation.

Whereas previous versions of N-FP used EUROCONTROL services to query routes and for flight plan validation, they weren’t fully integrated into the workflow and optimization process. Through discussions and collaboration with EUROCONTROL, AIRCRAFT IT Operations • SPRING 2023 • 10

NAVBLUE has integrated a suite of new services which enhance user’s situational awareness, simplify flight planning by leveraging automation, and reduce costs and CO2 emissions through optimal routing.

The new functionalities contribute to NAVBLUE’s vision of true manageby-exception workflow: • The initial planning and filing can be fully automated, using NAVBLUE’s optimization engine to work in the background to search for the most optimized, compliant route available; • When disruptions occur in the network and the dispatcher needs to find alternative solutions, the new

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functionalities facilitate the re-routing work by displaying the regulations and searching for new routes that avoid problem areas to minimize delays, allowing the user to submit a new plan to EUROCONTROL only if the delay is acceptable.

“N-Flight Planning is constantly evolving to suit the unique needs of the rapidly changing aviation industry. The density and complexity of the European airspace required a shift towards a collaborative approach to building and optimizing routes within constrained airspace. Combining NAVBLUE resources and expertise with EUROCONTROL ensures our product continues to be an industry leader, which directly benefits our customers.” stated Richard Shehab, Head of Portfolio Business Growth at NAVBLUE “As the European Network Manager, our goal is to make aviation operations as efficient and sustainable as possible.

We have set ourselves the target to provide business solutions for aviation that leverage the latest technology and reflect our close collaboration with all operational stakeholders.” added Iacopo Prissinotti, Director Network Management at EUROCONTROL The new functionalities are available immediately to the N-FP community.

Airlines can reach out to NAVBLUE’s 24-hour Support Department to learn more and how to use the new changes.

NAVBLUE: NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flight Operations & Air Traffic Management Solutions and services for airlines, airports and

Air Navigation Service Providers (ANSPs), on the ground and onboard.

NAVBLUE combines aircraft manufacturer expertise, flight operations know-how and agile development to enhance operational efficiency, optimize resources and increase productivity, for a safe and sustainable aviation. NAVBLUE delivers a reliable, optimum and customized user experience to more than 500 customers worldwide, in a range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM). NAVBLUE employs 465 employees spread across the world, with offices in Canada, France, Poland, Singapore, Sweden, Thailand, UK and US and representatives in several other countries across the globe.

EUROCONTROL: EUROCONTROL is a pan-European, civil-military organization dedicated to supporting European aviation. As Europe’s Network Manager, it plays a central coordination role, using its technical expertise to support Member States and a wide range of stakeholders (air navigation service providers, civil and military airspace users, airports, and aircraft/equipment manufacturers).

EUROCONTROL strives to make European aviation safe, efficient, scalable, cost-effective, and environmentally sustainable, partnering with the European Union to make the Single European Sky a reality.

Read the full story on Aircraft IT AIRCRAFT IT Operations • SPRING 2023 • 11

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Operation Control System from Lufthansa Systems supports flight operations with AI for the first time in the aviation industry

Optimize processes inside and outside your cockpit with Logipad EFB & EFF ▸ process optimization through digitalization ▸ flexible and adaptable to your needs ▸ high usability tailored for pilots ▸ seamless integration into your IT infrastructure ▸ efficient & reliable information management ▸ latest security standards through 2FA

more information: www.logipad.aero

In mid-December 2022, Lufthansa Systems welcomed more than 455 participants to its traditional Airline Forum. Under the motto “We are mastering the challenge together!” the specialist for aviation IT presented the latest developments in the aviation industry. The main focus was on innovations in the NetLine product range, with significant IT innovations.

generates suggestions to improve the overall operation and provides the Operations Controller with additional information on the impact of the proposed solution. Based on NetLine/ Ops ++ data and using the methods developed in aiOCC, the Operations Controller is able to fully recapitulate planning, operations and performance at the end of the day.

Innovation through AI: The new NetLine/Ops ++ aiOCC

Pioneers thanks to innovative IT: Reinforcement Learning

Flight operations controllers make complex decisions every day. They react to unforeseen events to minimize the impact of schedule disruptions. To find the best solution, several information sources must be analyzed within minutes.

The recently introduced NetLine/ Ops ++ aiOCC module uses the possibilities of artificial intelligence. It translates information from various sources into concrete, actionable recommendations.It monitors all events around the aircraft, rotation, passengers and crew and detects delay risks at an early stage. NetLine/Ops ++ aiOCC makes timely suggestions to proactively adjust the flight plan and thus increases the efficiency of flight operations in an innovative way.

NetLine/Ops ++ aiOCC automatically

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NetLine/Ops ++ aiOCC is based on reinforcement learning, a machine learning method for extracting cause and effect from data and providing data-driven decision support. The decision assistant is trained on a large amount of historical data. Lufthansa Systems is thus the first IT provider in the aviation industry to use reinforcement learning to derive meaningful recommendations.

Latest technology on the ground: NetLine/HubControl Passenger Connection Manager (PCM) and Turnaround Manager (TAM) NetLine/HubControl enables airlines to have continuously predictable and controlled operations by incorporating situational awareness of ground operations, real-time decision support

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and sophisticated integration with business processes. The NetLine/ HubControl Passenger Connection Manager (PCM) focuses on providing the hub controller with a transparent and detailed view of inbound and outbound flight connections at each hub with a focus on categorising connections according to feasibility and optimal use of resources.

Don’t miss the connection: Support (not only) in case of flight irregularities

NetLine/HubControl Turnaround Manager (TAM) provides necessary tools to manage ground operations between each flight. TAM bridges the gap between airport resources and airline turnaround operations, providing

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AIRCRAFT IT Operations • SPRING 2023 • 13

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Optimisation of ground operations during the turnaround through improved on-time tools

The New Era of Aircraft Fueling

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Based on passenger information such as status, booking class, fare, as well as ‘ease and cost of recovery’, NetLine/ HubControl allows you to prioritise flight connections and take action to recover otherwise missed connections.

When connections cannot be recovered, NetLine/HubControl helps to make a decision to prioritise passengers based on relevance and select the best solutions for each passenger (stopover, rebooking on other airlines flights, etc.) through a cost evaluation algorithm (airfare, hotel, meals, vouchers, etc.). NetLine/ HubControl helps to find the most cost-effective solution even in stressful situations.

enhanced on-time performance recovery tools with realistic ground times and delay management. To ensure accurate ground times, TAM enables the customisation of a turnaround task list for operations, communication between OCC and ramp agents is facilitated through an embedded chat platform via TAM. By integrating automated data sources or manual inputs, TAM captures the status of ground operations and identifies critical paths for individual turnarounds.

This enables the Operations Controller to allocate resources to the required location to reduce the duration of each operation.

In doing so, NetLine/HubControl uses the concept of a fully flexible and configurable application so that all categorisations, cost calculations, PAX relevance, available metrics and other variables and calculations are fully configurable. In addition, the NetLine/ HubControl user interface can be configured to display all types of data entries in the flight database, providing a complete overview of the entire hub.

Lufthansa Systems: Lufthansa Systems GmbH & Co. KG is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry know-how with forward-looking technological expertise and has lived by its slogan “We’re into IT” for more than 25 years.

The company offers its more than 350 customers an extensive range of successful IT products and services for the aviation industry.

Read the full story on Aircraft IT Website

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MYAirline Selects Comply365 for Digitization and Management of Operational Manuals

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In mid-January 2023, MYAirline was pleased to to announce that it had selected Comply365, a leading aviation software company for the implementation of its digital content management. Comply365’s operational content and compliance management application allows MYAirline to easily author its own content, manage Airbus manuals, track compliance with regulations, and launch its operations efficiently with electronic forms and workflows.

MYAirline is a brand-new low-cost carrier based in Kuala Lumpur, Malaysia. It launched its first commercial flights on 1 December 2022, with an Airbus A320 fleet serving domestic destinations and a plan to start flying in the ASEAN region by Q2 this year.

To produce operational and related manuals as part of its Air Operator Certificate (AOC) process, MYAirline utilized the Comply365 digital document management system and, looking forward, to work on a scalable strategy that is able to support its growth plans.

“Our early partnership with Comply365 provided us with the digital tools we needed to fulfil both national and international compliance elements from the onset which has helped us to expeditiously obtain our AOC and get our operations off the

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ground,” said Stuart Cross, Chief Operating Officer of MYAirline. “I wish to congratulate our technical writers and their team for the collaborative effort in achieving this track record.

This synergistic cooperation between MYAirline and Comply365 resulted in added value for both companies, beyond its commercial return,” he added.

MYAirline’s Document Management team and Subject Matter Experts collaborated with Comply365 using the ProAuthor module to create, in record time, operational manuals and handbooks — all of them from scratch — for eight departments across the airline. The airline is currently mapping their manual content against Civil Aviation Authority of Malaysia (CAAM) regulations and IOSA Standards and Recommended Practices (ISARP) to ensure effective governance, empowering compliance monitoring from the start, and drastically reducing the time it will take to prepare for audits.

“ProAuthor was adopted with online training, which helped us to create and distribute all the required documentation to our crews as we trained and prepared for our first flight,” Cross said.

As MYAirline technical writers created their manuals, they applied tags to the content that allowed

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reusable content to be used and standardized across all their manuals and created specific electronic forms and workflows centered on these manuals.

This allows for better congruency and optimization across all laid down processes. Flight and cabin crew can also complete electronic forms to send information back in real time, providing MYAirline with insights to make data-driven decisions and improve operational performance.

MYAirline joins other start-up airlines using Comply365’s operational content and compliance management platform. Comply365 supports more than 90 customers, from start-up airlines to the world’s largest carriers, as well as cargo, business, Unmanned Aircraft System (UAS), flight training and rail operations.

“We are thrilled to have supported MYAirline’s efforts from the very beginning, and we celebrate with them as they begin their commercial flights,” said Tom Samuel, Chief Executive Officer of Comply365. “It’s particularly exciting to see start-ups grow their

operations and succeed, and we’re confident in the value MYAirline will see with solutions that easily scale with them to maximize their efficiency and enhance safety.”

MYAirline: MYAirline, established in January 2021, is Malaysia’s latest low-cost carrier (LCC). The airline operates a fleet consisting of Airbus A320-200 aircraft with its first flights from Kuala Lumpur to Langkawi, Kuching and Kota Kinabalu on 1 December 2022. MYAirline will soon expand its network within Malaysia and by Q2 2023 to the ASEAN region by providing affordable travel with

Take Control of Weather Impact on Your Aviation Operations Minimize delays, protect crews, and keep passengers happy with the world’s most advanced weather intelligence.

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class-leading services for passengers. The airline applies innovative and green technology within its products and services to ensure a straightforward and seamless engagement for passengers.

Comply365: Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, and energy workers rely on Comply365 for digital delivery of operational (OEM and company) manuals. Having played an instrumental role in the FAA’s approval of replacing the traditional, paper-based, pilot flight bags with electronic flight bags (EFBs), Comply365 partners with clients to transform their industries.

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Wheels Up Selects Comply365 for operational document and compliance management In mid-February 2023, Aviation software leader Comply365 was pleased to announce its newest implemented customer, Wheels Up Experience Inc., who is relying on Comply365’s cloud-based document and compliance management system and electronic forms to transform their digital operations. Employees across nearly every department are using Comply365’s mobile platform to view and personalize their latest operational documents, record compliance and send information back to the operation.

Wheels Up is one of the largest private aviation companies in the world — with the membershipbased, on-demand charter business headquartered in New York City. In 2021, Wheels Up became the first private aviation company to be traded on the NYSE, and last year, it expanded its global reach

when it acquired the UK-based global aviation services group Air Partner PLC. “As we’ve expanded our global operations and grown our fleet and services, the need for a unified system that easily tracks and manages compliance and operational content across our group became vital,” said Michael Vargo, senior vice president of Operations at Wheels Up. “We needed a simple way to distribute documents to our flight and operations crews, gather data from them, and capture and report on compliance across our enterprise.

Comply365’s mobile solutions will simplify and unify these processes, providing greater efficiencies for us as we keep growing.”

Wheels Up reported its active members grew by 12 percent year-over-year, and it increased its revenue by 39 percent year-over-year, according to

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OPTIMIZED & CONTROLLED DOCUMENTATION

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its 2022 third-quarter financial report.

Using Comply365’s mobile app, pilots, flight attendants and other operational crew members will always have the most updated content with revision control and automated syncing. Within the app, they can search across all their manuals at once, use tags to filter documents, and add personal annotations, bookmarks, and highlights that will be retained whenever a document is updated.

“Working with the knowledgeable team at Comply365 implementing the solution made for a smooth process, especially considering we rolled it out across all five of our AOCs (air operator certificates) at once,” Vargo said. “We are pleased to hear our flight crews found the app intuitive, and they are enjoying all the benefits of having what

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they need at their fingertips.”

Wheels Up is now able to distribute all document types (PDF, XLS, MP4, etc.) based on a user’s role.

Users can easily see what’s changed in an updated document and read and sign in the same place.

Automated compliance tracking and reporting will provide increased visibility and insights for Wheels Up. “It’s my pleasure to welcome Wheels Up into our Comply365 community and congratulate them on a successful implementation. It’s an exciting time at Wheels Up, and we are proud to provide them with a solution to their challenges that will enhance the efficiency and safety of their operations,” said Tom Samuel, CEO of Comply365. “We look forward to our continued partnership in helping them streamline their operational content and compliance management Comply365: Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. The business supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, and energy workers rely on Comply365 for digital delivery of operational (OEM and company) manuals. Having played

an instrumental role in the FAA’s approval of replacing the traditional, paper-based, pilot flight bags with electronic flight bags (EFBs), Comply365 partners with clients to transform their industries.

Wheels Up: Wheels Up is a leading provider of on-demand private aviation in the U.S. and one of the largest private aviation companies in the world. Wheels Up offers a complete global aviation solution with a large, modern and diverse fleet, backed by an uncompromising commitment to safety and service.

Customers can access membership programs, charter, aircraft management services and whole aircraft sales — as well as unique commercial travel benefits through a strategic partnership with Delta Air Lines. The Wheels Up Services brands also offer freight, safety & security solutions and managed services to individuals, industry, government and civil organizations. Wheels Up is guided by the mission to connect flyers to private aircraft — and one another — and deliver exceptional, personalized experiences. Powered by a global private aviation marketplace connecting its growing base of more than 13,000 members and customers to a network of more than 1,500 safety-vetted and verified private aircraft, Wheels Up is widening the aperture of private travel for millions of consumers globally. With the Wheels Up mobile app, members and customers have the digital convenience to search, book and fly.

Read the full story on Aircraft IT Website

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Frontier Airlines selects CAE for next-generation flight operations software In late February 2023, CAE announced that it has signed a ten-year agreement to equip Frontier Airlines with CAE’s next generation of flight operations solutions. With implementation scheduled to begin later this year, CAE’s cloud-based Operations Control, Crew Management and Flight Management solutions will support Frontier with the latest and most feature-rich operations software available today.

Frontier Airlines becomes the latest airline in North America to move to CAE’s portfolio of next-generation solutions — the first since the acquisition of the Sabre AirCentre business in February 2022. CAE’s solutions will enable Frontier to take advantage of the latest-available technology, driving step-change improvements in performance over legacy software in the optimization of flight plans, aircraft usage, and crew communication and engagement.

“We are thrilled to partner with CAE and begin integrating the latest versions of their industry-leading, comprehensive software solution,” said Brad Lambert, Vice President, Flight Operations, Frontier Airlines. “As we have seen in the

Smarten up your documents

industry over the last few years, updating core operational software is imperative to optimize flight operations, identify flight planning efficiencies and more quickly manage disruptions and recovery.”

“We are proud to have Frontier Airlines extend its partnership with CAE and become our latest customer to benefit from our next-generation flight operations solutions,” said Pascal Grenier, CAE’s Senior Vice President, Flight Services and Global Operations. “Frontier is positioning its business for longterm operational success, with CAE’s newest solutions modernizing its

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AIRCRAFT IT Operations • SPRING 2023 • 18

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operations to improve efficiency, reduce costs, and better manage disruptions. Our solutions are constantly evolving and getting better thanks to forward-looking and innovative customers like Frontier.”

In addition to committed, sustained investment in its solutions, Frontier will benefit from CAE’s robust delivery model, extensive experience in deploying mission-critical software in complex operational environments requiring intricate system integrations, and 24/7/365 support.

CAE Flight Operations Solutions: CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Backed by a global team and unparalleled expertise, thousands of flights and crew members are supported by CAE’s Flight Operations Solutions every day. Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE’s customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

Frontier Airlines: Frontier Airlines (NASDAQ: ULCC) is committed to “Low Fares Done Right”.

Headquartered in Denver, Colorado, the company operates 120 A320 family aircraft and has the largest A320neo family fleet in the U.S. The use of these aircraft, Frontier’s seating

configuration, weight-saving tactics and baggage process have all contributed to Frontier’s continued ability to be the most fuel-efficient of all major U.S. carriers when measured by available seat miles (ASMs) per fuel gallon consumed. With more than 230 new Airbus planes on order, Frontier will continue to grow to deliver on the mission of providing affordable travel across America.

CAE: CAE equips people in critical roles with the expertise and solutions to create a safer world. As a technology company, CAE digitalizes the physical world, deploying simulation training and critical operations support solutions. Above all else, they empower pilots, airlines, defense and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, CAE is everywhere customers need them to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight, mission, and medical simulators, and personalized training programs powered by artificial intelligence. The business is investing time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of its mission. Today and tomorrow, CAE aims to make sure customers are ready for the moments that matter.

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Azul announced the implementation of SkyBreathe® 360° eco-flying platform to improve flight efficiency and reduce CO2 emissions

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In late January 2023, Azul, the first Brazilian airline in a number of destinations, was excited to announce the implementation of SkyBreathe®, the world’s leading fuel efficiency software. The new fuel management system will help the airline improve efficiency and reduce costs by accurately tracking and analyzing fuel usage on the ground and during flights.

The SkyBreathe® 360° eco-flying platform developed by the French cleantech company OpenAirlines uses advanced algorithms, AI, and machine learning to automatically analyze the billions of flight data generated by the 167 aircraft operated by Azul.

SkyBreathe® also considers variables such as weather conditions, payload, and flight routes to produce highly accurate fuel metrics. By identifying the most relevant fuel-saving opportunities, AIRCRAFT IT Operations • SPRING 2023 • 20

the AI-driven software could lead to up to 5% fuel savings and improve the overall efficiency of Azul’s operations.

The platform empowers each member of the fuel team — flight operations engineers, dispatchers, maintenance engineers, pilots, and chief pilots — to implement the best fuel efficiency practices across the airline’s operations. The collaborative and user-friendly interface is designed for operators to see their actual environmental performances and remaining fuel-saving potential at a glance for quick decision-making. Pilots also benefit from a dedicated userfriendly mobile app called MyFuelCoach™ to debrief on each fuel-saving best practice applied during a flight and prepare for their next flight.

“We are excited to roll out this innovative fuel management system,

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which will help us reduce fuel costs but also allow us to operate more sustainably,” said Diogo Youssef, Flight Operations Engineering & Dispatch SR Manager at Azul. “Creating a sustainable business is fundamental to our long-term growth; to do that, we are always working to reduce the impact on the planet. This new system is a key tool to support and enable fuel efficiency practices so that we can play our full part in tackling climate change.”

“At OpenAirlines, we take our responsibility seriously to help lead aviation industry efforts to decarbonize their flights. We are delighted about this partnership with Azul, as they are committed to a sustainable future, it is the first airline in Brazil to join the SkyBreathe® community, and we hope they will inspire many more to join them in the global race to fight the climate crisis,“ added Alexandre Feray, CEO and founder of OpenAirlines.

Azul: Azul S.A. (B3: AZUL4, NYSE: AZUL) is Brazil’s largest airline in a number of flights and destinations served, with more than 900 flights per day to more than 150 cities. With an operational fleet of more than 160 aircraft and more than 14,000 crew

members, Azul flies more than 300 direct regional, domestic and international routes. In 2022, Azul was named the most on-time airline in the world, according to the OnTime Performance-OTP Review report by Cirium — the world’s leading reference for operational data in the aviation industry. In addition, in 2020, Azul was elected the best airline in the world by TripAdvisor Travelers’ Choice, being the only Brazilian carrier to be awarded with both prestigious industry recognitions.

OpenAirlines: OpenAirlines is a French clean-tech company comprising a team of highly-qualified mathematicians, aeronautical engineers, data scientists, pilots, IT experts, and aircraft performance specialists who operate from its bases in Toulouse, Hong Kong, Miami, and Montreal. They are specialized in developing digital technology to help airlines achieve their sustainability and emissions targets. They developed SkyBreathe®, a comprehensive eco-flying solution for airlines to reduce fuel costs and CO2 emissions and today used by 51 airlines worldwide, including Air France, easyJet, DHL, Norwegian, IndiGo, flydubai, and Atlas Air.

Personalised WEATHER SUPPORT INCREASE SAFETY & fuel efficiency AVOID COSTLY DIVERSIONS

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Decarbonizing Aviation Mission Possible: a new book tackling aviation’s greatest challenge In late February 2023, OpenAirlines and the GreenPilot movement published “Decarbonizing Aviation Mission Possible,” a must-read book for all industry professionals and air travel enthusiasts interested in learning more about the challenges and solutions to decarbonize the aviation sector. Reducing the carbon impact of aviation is at the heart of OpenAirlines’ mission. Every day, they put their hearts into helping airlines to reduce fuel consumption with the ecoflying solution SkyBreathe® adopted by 56 airlines today. Last year, OpenAirlines helped customers prevent 1,026,000 tons of CO2 from going into the atmosphere and save 325,600 tons of fuel thanks to digital technology.

Despite being significant figures, these numbers only account for a small fraction of the aviation sector’s total carbon emissions, which make up 2-3% of global CO2 emissions. Improving operations is only a part of the solution, and it will take a collective effort from the industry to reach the goal of net-zero carbon emissions by 2050. That’s why in 2018, OpenAirlines launched the Green Pilot movement, a global community of pilots, aviation professionals, and airlines uniting to promote sustainable aviation.

Driven by the urgency to act in the face of climate change, OpenAirlines

published the book “Decarbonizing Aviation Mission Possible.” Written by Alexandre Feray, OpenAirlines’ founder & CEO, this educational resource overviews the latest technologies, policies, and initiatives aimed at decarbonizing

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the aviation sector. From biofuels to hydrogen aircraft, the book explores the different pathways to stop aviation’s carbon dependency with a mix of short and long-term solutions.

Convinced that we must put our heads together to succeed, OpenAirlines called on top industry experts to take part in the project.

Coming from various organizations that lead the charge in sustainable aviation, including ZeroAvia, Air France, Carbone 4, Eurocontrol, and the Solar Impulse Foundation, to name a few: they offer a unique perspective on the most effective ways to reduce emissions.

The Decarbonizing Aviation Mission Possible ebook is available now.

Are you ready to join the movement toward sustainable aviation?

CLICK HERE TO DOWNLOAD EBOOK: DECARBONIZING AVIATION MISSION POSSIBLE! “People of goodwill who are passionate about aviation and care about the planet, may you put all your

Alexandre Feray — Author of Decarbonizing Aviation Mission Possible and OpenAirlines’ Founder and CEO.

heart and energy into this adventure and join the forces that prove that decarbonizing aviation is mission possible.”

Read the full story on Aircraft IT Website

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AIRCRAFT IT Operations • SPRING 2023 • 23

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The world’s largest digital fueling network is just getting bigger and better In late February 2023, Information Design One announced significant progress in the development of aFuel, the world’s largest digital fueling network, over the past months.

The Information Design One team has worked tirelessly over the last months to improve aFuel and expand the network of connected airports. They were pleased to report that they have made significant strides in both areas.

Some of the key highlights of progress include: #1 — CNAF joining aFuel network: Information Design One successfully completed the integration of China’s national into-plane agent, enabling full aFuel coverage at all international airports in China.

Both CNAF and ID1 are happy about the finalization and are looking forward to a great cooperation in the future.

#2 — eSignature roll-out: aFuel now fully supports an eSignature process that aligns with the eIDAS legislation defined by the European Union.

With the qualified eSignature on every digital fuel slip aFuel is able to replace the traditional paper in all business areas.

3# — aFuel Cockpit: In January 2023, Information Design One started with the development of their new aFuel Cockpit application. The app is designed to make a digital fueling process as accessible for worldwide airlines as possible. The app will be available by the end of Q2 2023. In case you are interested in an early preview, feel free to contact Information Design One. Including the latest additions to the aFuel network, the system is now available at 130 airports in 28 countries, while offering existing integrations

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with 34 into-plane agents worldwide. Information Design One is excited about the progress made and looks forward to sharing more updates in the upcoming issue of this journal. They remain committed to expanding the aFuel functionality and network further to deliver the best possible product to the aviation industry.

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THAI restructures its document management processes with Web Manuals’ digital solution In late February 2023, Web Manuals, a world leader in digitalizing manuals for the aviation industry, confirmed that it is working with Thai Airways International Public Company Limited (THAI), the flag carrier in Thailand, to digitize its document management process. By switching to Web Manuals, THAI will have immediate access to all operational and safety materials on one digital platform, which can be rapidly edited and shared throughout the airline.

“THAI employs a high volume of operational manuals, and our former document management system was becoming too rigid and complicated for us to work from effectively. Switching to Web Manuals’ user-friendly and flexible system has enabled us to make administrative cost-savings while optimizing regulatory compliance and flight

safety. We’ve had strong support and frequent communication from the Web Manuals team, which made the onboarding process run smoothly. Since utilizing the platform, we’ve saved on staff

resources and time, giving the team greater capacity to focus on other areas of business growth.” stated Dusadee Vipoosirikup, document standard team lead at THAI. “It is an honor for Web Manuals to have the opportunity to work with THAI, Thailand’s flagship airline. We look forward to working together to digitize the airline’s documentation process, particularly as regional recovery continues to gain momentum. The team at THAI have been amazing to collaborate with and it’s great to see how our community in Thailand is always supporting each other”. added Emil Ahlgren, director of operations APAC, Web Manuals. THAI is the company’s biggest commercial airline customer in APAC. Now with more than 500 customers worldwide, Web Manuals serves more than 30 customers in APAC.

“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.”

Andy Pyett, Line Maintenance Control British Airways CityFlyer

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NEWS

The power of two: ASQS and Leon Software join forces

ASQS announces Representative for the Middle East and India

Safety data is an important resource for identifying potential safety risks in flight operations, placing reporting at the heart of a sound safety management for every aviation operator. Aware of the importance of simplifying reporting processes to increase flight safety, Austria-based aviation quality, safety and risk management software provider, ASQS, and Poland-based software company, Leon Software, specialized in flight planning and crew scheduling solutions, confirmed at the end of February 2023 that they have linked their systems; once again emphasizing the benefits of automation when it comes to aviation safety.

The integration between iQSMS and Leon Software simplifies crew reporting by automatically transferring data between the two applications. When filing a report in iQSMS, all flight-related data is automatically pre-filled in the report after flight selection and does not need to be manually entered by the reporter. Thereby, the interface removes barriers to simplify the reporting process and allow crews to share important information easily and quickly. Besides the enormous time savings that automatic data transfer allows, the key benefits of this partnership for aviation operators are the high quality of the data and the drastic reduction in errors due to automation.

At the end of February 2023, Global aviation quality and safety management software provider ASQS appointed Sunij J. Chacko as regional representative for the Middle East and India, underlining the company’s commitment to customer service. As representative for the Middle East and India, Sunij is responsible for building and maintaining relationships with existing and potential customers and identifying new business opportunities as well as developing and implementing strategies to grow ASQS’ customer base through the promotion of the company’s quality and safety management solution iQSMS. “Sunij has been based in Abu Dhabi for 16 years and has worked in various industries in the Middle East and the US. He brings a wealth of experience to the role which, combined with his background in aviation, makes him the perfect fit to promote the further growth of our company”, said Günther Schindl, CEO of the ASQS Group.

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NEWS

Web Manuals wins California Aeronautical University at HAI Heli-Expo 2023

In mid-March 2023, Web Manuals, the world leader in digitalizing manuals for the aviation industry, expanded its US customer portfolio by signing California Aeronautical University (CAU) at HAI Heli-Expo 2023.

CAU is modernizing the management of its safety and training

manuals, with the support of Web Manuals. Opting to condense each document into one digital system, while enabling faster editing and distributing of its manuals, will enhance safety and improve the experience of more than 400 students who attend the university.

Matthew Johnston, president, CAU, said: “CAU offers a variety of aviation-related degree programs, including pilot training and aviation maintenance courses. This means that we are often tasked with administrating a high volume of safety manuals and student workbooks.

“Switching to Web Manuals’ digital documentation system will not only enable us to make time-savings when it comes to editing and distributing our manuals, students will also benefit from having faster access to our amends. Our whole aviation community will experience the advantages of moving to a real time document management system.”

Krister Genmark, vice president of sales Americas, Web Manuals, added: “CAU provides training for more than 350 students looking to pursue careers in aviation.

Modernizing how the school manages,

edits and distributes its manuals will be beneficial to the students who rely on accurate documentation for their learnings, as well as in preparation for their own document management within the aviation workplace. It’s been a pleasure to meet with the CAU team during HAI Heli-Expo and it’s great to see how our community can support future pilots and aviation professionals.”

With locations throughout California and in Arizona, CAU is a university flight school that is training the next generation of aviation professionals. Now with more than 500 customers worldwide, Web Manuals serves over 125 customers in the US.

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AIRCRAFT IT Operations • SPRING 2023 • 27

NEWS

Swiss AviationSoftware joins unprecedented Digital Tech Ops Ecosystem

Lufthansa Technik creates a Digital Tech Ops Ecosystem by incorporating Swiss AviationSoftware Ltd. (SwissAS) to lead the digital transformation of the aviation industry in technical asset operation.

In mid-January 2023, Swiss-AS, the developer of the world-leading M&E/ MRO software AMOS, announced that it is joining Lufthansa Technik Group.

By bringing together AMOS with AVIATAR, the independent platform for Data & Analytics Solutions, and flydocs, the provider of Digital Records and Asset Solutions, under one roof, Lufthansa Technik can now offer an AIRCRAFT IT Operations • SPRING 2023 • 28

unprecedented digital coverage of the tech-ops value stream: These three solutions are the pillars of the Digital Tech Ops Ecosystem that will create additional value for customers using a customer-centric and collaborative approach.

The three entities remain independent but will enhance collaboration and join forces by connecting the dots between the modularly designed solutions. For the first time there will be comprehensive data coverage along the entire value stream in technical operations. This data, combined with the digital

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know-how in all three independent solution providers as well as Lufthansa Technik’s engineering expertise will result in completely new offerings, accelerated digitalization, and added value for customers. As a result, the Ecosystem will reduce MRO costs, enhance process efficiency, increase operational stability and aircraft availability, and also optimize asset values.

End-to-end digitalization with Digital Tech Ops Ecosystem

The Ecosystem has five principles that will benefit the customers: it is open to collaborate and link with customers or external digital solutions, modular to make individual use of parts feasible and it is neutral, meaning, that a customer stays independent of OEMs and MROs. It is also secure, granting customers full control and ownership of their data.

Last but not least, the Ecosystem will be seamless to ensure a consistent workflow and data access across solutions.

“We are happy to welcome our experienced and successful colleagues at Swiss-AS to the Lufthansa Technik Group. It makes us proud that the world’s leading M&E/MRO software AMOS becomes a core part of our strategic focus on digital solutions. From now on, AMOS together with AVIATAR and flydocs form the new Digital Tech Ops Ecosystem. By joining forces, we are sending a clear signal that we are dedicated to driving digitalization along the entire tech ops value stream for the benefit of and together with our customers,” said Dr. William Willms, CFO of Lufthansa Technik.

“We are convinced that AMOS, as a centerpiece of the neutral and independent Digital Tech Ops Ecosystem, can expand its strengths even better together with Lufthansa Technik and its digital Tech Ops solutions. There is great potential for AMOS on its own, but even more so in combination with AVIATAR and flydocs,“ added Dr. Claus Bauer, VP Technical Fleet Management of SWISS, the current shareholder of Swiss-AS.

“While AMOS is the core system in a technical operation’s IT solutions landscape, its unparalleled integration capability is the key to ensure true end-to-end digitalization across the full value chain.

Although AMOS is capable of integrating with any other market player, we believe that a tight alignment with the other Tech Ops Ecosystem solutions enables us to digitalize our customers faster using industry data exchange standards,” concluded Fabiano Faccoli, CEO of Swiss-AS. In order to push the Digital Tech Ops Ecosystem, Lufthansa Group has decided to bundle all related activities under one organizational roof. For this purpose, Lufthansa Technik has purchased 100% of Swiss-AS shares from Swiss International Air Lines.

Flydocs and AVIATAR are already part of Lufthansa Technik Group.

Swiss International Air Lines (SWISS) is Switzerland’s largest air carrier. With one of Europe’s most advanced and carbon-efficient aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. As The Airline of Switzerland, SWISS embodies its home country’s traditional values and is dedicated to delivering the highest product and service quality.

The company has also committed to the ambitious climate goals of halving its 2019 net carbon dioxide emissions by 2030 and making its operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.

AVIATAR: Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to fulfilment and automated solutions. AVIATAR combines fleet AIRCRAFT IT Operations • SPRING 2023 • 29

management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in TechOps and beyond. flydocs: flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. The company offers the tools and expertise that allow all industry stakeholders to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle. Recognized as a global leader in digital records management, flydocs was founded in 2007 and is 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, flydocs is trusted by over 75 airlines, lessors, and MROs to deliver measurable long-term operational and cost efficiencies.

Lufthansa Technik: With some 35 subsidiaries and affiliates, the Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company has a workforce of more than 20,000 employees.

Lufthansa Technik’s portfolio covers the entire range of services for commercial and VIP/special mission aircraft, engines, components and landing gear in the areas of digital fleet support, maintenance, repair, overhaul, modification, completion and conversion as well as the manufacture of innovative cabin products.

Read the full story on Aircraft IT Website

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eTechLog8 fully approved in Kuwait with Jazeera Airways Towards the end of December 2022, Conduce and Jazeera Airways were pleased to announce that on 15 December 2022 Jazeera Airways received full approval from the Kuwait Directorate General of Civil Aviation (DCGA) to use eTechLog8 as the primary Tech Log system and remove the paper-based processes.

Jazeera Airways is the first airline in Kuwait to fully implement an electronic technical logbook (ELB) solution and has achieved the milestone in record time, just eight months from contract agreement to full Technical Log paperless operations. This is particularly impressive considering Jazeera’s busy fleet of 19 aircraft. In addition to the ELB project, multiple new routes have been added, and Jazeera has taken delivery of two new A320 Neo aircraft, which used eTechLog8 in parallel with the paper from their very first flight.

The first paperless flight was operated by 9K-CAK on Monday 19th December, from Kuwait to Istanbul on Flight J9301.

Head of Engineering at Jazeera Airways, Raghed Al Kaasamanicommented stated, “We are delighted to have received full approval for eTechLog8 and are very proud to be the first ELB operator in Kuwait.”

Conduce CEO Steve Russell noted that, “Jazeera Airways going paperless on the now fully approved eTechLog8

AIRCRAFT IT Operations • SPRING 2023 • 30

is a superb way to end 2022 for both Conduce and Jazeera. The short project turnaround demonstrates how the airline use of an ELB has come of age and how a well-managed implementation can quickly deliver significant cost and efficiency gains.”

Conduce: With offices in the UK and Australia, Conduce provides robust mobile solutions for the world’s airlines. eTechLog8 is the leading ELB solution to replace paper technical logbooks. Certified around the world, eTechLog8 is also fully integrated with leading MIS/MRO back-office airline systems.

Jazeera Airways: Jazeera Airways operates commercial and cargo flights out of its Jazeera Terminal T5 at Kuwait International Airport. The airline flies to over 45 popular destinations across the Middle East, Central and South Asia, Africa and Europe comprising high-demand business, leisure and weekend destinations.

Read the full story on Aircraft IT Website

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Air Canada and CAE name eight recipients of the 2023 Captain Judy Cameron Scholarship for Aspiring Women in Aviation On International Women’s Day, March 8 2023, Air Canada and CAE announced the recipients of the 2023 Captain Judy Cameron Scholarship, which provides financial assistance to Canadian women studying to become commercial pilots or aircraft maintenance engineers. This year, the two Montreal-based global aviation companies have joined forces to double the number of recipients, awarding scholarships to eight young women from across Canada. In addition to the $5,000 scholarship, CAE’s four recipients will become CAE Women in Flight — Air Canada Ambassadors and help inspire more women to become commercial pilots.

The Captain Judy Cameron Scholarship was established in honour of Air Canada’s first female pilot to help foster the next generation of women following in her trailblazing footsteps and is awarded annually in conjunction with the Northern Lights Aero Foundation.

“Air Canada is extremely proud of the leadership position it has taken in cultivating diversity, equity and inclusion in the aviation industry, with women well represented at every level and across all branches of the airline.

On International Women’s Day, being able to provide support to these

incredibly talented and driven young women through the Captain Judy Cameron Scholarship firmly demonstrates Air Canada and CAE’s work fostering the next generation of women in their pursuit of careers in this exciting industry.” Said Arielle MeloulWechsler, Executive Vice President, Chief Human Resources Officer and Public Affairs at Air Canada.

“When we relaunched the CAE Women in Flight Ambassador program last year, our objective was to grow the movement, and we are thrilled to partner with Air Canada to support more women pursuing careers in aviation. Today, the fruits of that partnership are being seen as eight women from diverse backgrounds get a boost to their training, said Nick Leontidis, CAE’s Group President, Civil Aviation. “Diversity equity and inclusion are core values at CAE.” Captain Judy Cameron: Judy became the first female pilot hired by Air Canada, in April 1978 at the age of 23. She was the first woman to graduate from Selkirk College’s Aviation Technology Program in 1975; she became a Captain in 1997 and in 2010, she became the first female Captain of a Boeing 777 in Canada.

She retired in 2015.

Read the full story on Aircraft IT Website

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CASE STUDY: FRONTIER AIRLINES

Taking basics to the next level at Frontier Airlines

Casey Meeks, Technical Standards Captain at Frontier Airlines shares a flight ops digitization implementation that was right for this ULC carrier

AIRCRAFT IT Operations • SPRING 2023 • 32

CASE STUDY: FRONTIER AIRLINES

W

hen we speak about new technologies, I’m reminded that the common tools we use today are rooted and born from a deep understanding of the subjects in which they apply. Thinking back to my first days as a pilot for Frontier Airlines, I clearly remember our first class in ground school, a meteorology course taught by retired Air Force Meteorologist, Dr. Fogg. Dr Fogg (his real name) had a particular passion for understanding weather, and an excellent slideshow that brought to life his journal notes. He taught us not only the technical details of weather systems, but also showed us how it applied to us as pilots.

In his lectures, Dr. Fogg taught us what the first tendrils of crystal-wisp clouds approaching from the West would mean to our upcoming flight, and the best way to penetrate through the standing wave cloud perched high over the Continental Divide. He challenged us on a seemingly glorious forecast, asking if we had enough fuel to sit in a holding pattern approaching LaGuardia. In Salt Lake City, he pointed out how a VFR forecast in the middle of winter could easily turn into a blinding IFR final approach. In Spokane he highlighted a METAR for heavy smoke, describing what this would feel like as the sun turned blood-red and the smell of burning pine filled the cabin on descent. His deep understanding of meteorology gave meaning to the important stories hidden within our dispatch release despite its clunky old single space 1950’s teletype format.

Ultimately, Dr Fogg showed us how to take a seemingly simple string of words

“…how to take a seemingly simple string of words and dissect it, giving relevance to the real-world phenomena that would affect our flights.” and dissect it, giving relevance to the real-world phenomena that would affect our flights. His class taught me to look at data differently and inspired me to read each simple release with more detail to find the story hidden within.

Decades have passed since that class and, as new technologies have emerged, information availability has increased. With that, the importance of filtering relevant data for its practical application in an operation has become the focus of my interests as an Airline Technologist. The ability of a product to help pilots find, understand, and use that relevant data is something that I have always strived to implement and expect this capability from the tools at my disposal as a pilot. While we rarely have the opportunity for lecture-type courses like Dr. Fogg’s, we do have products that accomplish much of the same: bringing data to life and helping pilots collate relevant data available to improve safety, save fuel, and improve operational reliability.

AvioBook Flight: a fully integrated, smart solution for your Flight Operations.

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CASE STUDY: FRONTIER AIRLINES

FRONTIER AIRLINES

I began my career at Frontier Airlines in 2001 and have seen it thrive and grow through many challenges common to the airline industry. Headquartered in Denver, Colorado, Frontier Airlines operates more than 120 A320 family aircraft and has the largest A320neo fleet in the U.S. serving approximately 100 destinations in the U.S., Caribbean, Mexico, and Latin America. From the outset, Frontier has been focused on operating fuel-efficient flights. The airline’s seating configuration, weight-saving tactics, and baggage process have all contributed to the airline’s continued ability to be the most fuel-efficient of all major U.S. carriers when measured by available seat miles (ASMs) per fuel gallon consumed. Frontier has over 230 new Airbus aircraft on order, and we are delivering on our mission to provide affordable travel across America, as well as a commitment to being America’s Greenest Airline.

Frontier Airlines, utilizing technology to optimize flights

In order to continue our mission to provide affordable travel and our commitment

to green initiatives, it has become crucial to implement technical solutions in the flight deck and through our EFB program to help pilots maximize efficiency on each and every flight leg. The development of our EFB program over the last ten years has been focused on the interface of data from multiple legacy systems to optimize operational reliability. Frontier Airlines enjoys a mature EFB program that will be very familiar to most readers. Like many airlines, our program is built around iPads, JetBag and Pivot products, and Vistair DocuNet for Document Management. We provide dedicated EFB power on the flight deck and all EFBs enjoy unlimited cellular services, domestically and internationally. Rather unique to Frontier’s approach is the use of the Garmin GDL50 to display FAA provided ADS-B Weather and Traffic information while in flight.

Despite a new and modern Airbus fleet equipped with all the best equipment, in 2020 Frontier still faced challenges in the dedication to our mission. To truly honor our commitment to sustainability and to drive additional operational efficiencies, we needed to find an alternative to our old paper-based Dispatch Release System. Transitioning to Electronic Dispatch Releases provides savings

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CASE STUDY: FRONTIER AIRLINES

“Dispatch releases save more than $600,000 a year on paper and ink alone and remove 10 million printed pieces of paper yearly from our operation. Fuel consumption considerations had been the driving factor for approval for the initial EFB hardware program years ago, and this digital transformation will save more than 9,000 gallons of fuel per year.” on both paper costs and fuel consumption. Our estimates conclude that Electronic Dispatch Releases save more than $600,000 a year on paper and ink alone and remove 10 million printed pieces of paper yearly from our operation.

Fuel consumption considerations had been the driving factor for approval of the initial EFB hardware program years ago, and this digital transformation will save more than 9,000 gallons of fuel per year. Keep in mind, too, that a dispatch release is printed off and thrown away at the conclusion of each flight, and if there is an amendment to the release or changes in weather, a new version would have to be printed or sent via ACARS messaging. Transitioning to Electronic Dispatch Releases became the primary focus of Flight Operations EFB development.

Another challenge we faced was a rather antiquated approach to oceanic fuel scoring. Fuel scoring and tracking was a paper-based procedure for every oceanic waypoint such as those encountered simply flying across the Gulf of Mexico. Each waypoint was circled, the latitude/longitude validated, a line drawn through and the time/fuel written over it (commonly referred to as ‘circle and tick’ procedures). On arrival at the destination, this piece of paper was then deposited into a box for auditing. Modification of this process presented yet another opportunity to improve our efficiency though digitization.

Having identified significant opportunities in an all-digital platform, one clear challenge remained: integration with our classic Dispatch Release System. On investigating the possibilities, we found that there were very few .xml tags in the data feed. We would therefore have to work alongside our EFB partners to find a solution to interpret all the different data types coming from our legacy systems.

The results of this work are outlined below.

AN EFF THAT MEETS OUR EXPECTATIONS

To ensure that our program was able to achieve its full potential we established and validated our list of requirements. Thankfully, and a key factor for the speed of implementation, our requirements were very simple: • Automated digital delivery of the OFP (Operational Flight Plan) without pilots having to pull it down from a repository.

• A means of recording the captain’s signature on the OFP as well as two signatures from the Captain and First Officer for ‘Fit for Duty’.

• PDF back-up of the OFP. • Customizable post-flight report.

• Dispatch retraction of the OFP in case something changed.

• And finally, the opportunity to deep link to other applications to improve operational efficiency and workflow.

The result was a very detailed RFP process which ended with us choosing AvioBook. Throughout 2020 and COVID, we had time to work on this project.

Within a few months we were able to implement the first phase of AvioBook.

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CASE STUDY: FRONTIER AIRLINES

IMPLEMENTATION PHASE 1 — PREPARATION IS KEY

The initial AvioBook implementation process was relatively straight forward. The most important information relating to dispatch releases was replicated, key elements identified, and that data stripped out and put into the AvioBook Flight application for introduction to our crews.

To begin with, and during the transition to paperless, we kept the paper version of the dispatch release in place to allow crews to become comfortable with the speed and reliability of the new AvioBook solution. Additionally, we tried to keep the process as simple as possible for easy adoption by our flight crews. We adopted a ‘keep it simple’ process to maintain similarity to the current paper process. By this, we hoped that Frontier’s crews would feel at ease with the new digital tool from AvioBook.

However, we didn’t sacrifice convenience for familiarity and ensured relevant deep linking to some applications or URLs. These included: • Aeronautical Charting; • Document Manuals; • eQRH.

“…we tried to keep the process as simple as possible for easy adoption by our flight crews. We adopted a ‘keep it simple’ process to maintain similarity to the current paper process. By this, we hoped that Frontier’s crews would feel at ease with the new digital tool…”

Flexible Implementation and Focusing on the Pilot Experience

We had challenges to overcome in our rollout as pilots adopted these new processes. From document management and signature capture, to oceanic procedures and more, we allowed for a flexible approach to implementation, focusing on usability to improve our pilot user experience. A flexible approach to our AvioBook integration meant we were able to add or import a range of different elements for validation by flight crews. This data included schedule import and on-time performance display. This was all part of enabling more efficient preparations and planning.

Moreover, with smart EFB solutions we have been able to streamline flight preparation including pilot awareness of procedural or operational changes. We had recently implemented Vistair DocuNet™ as our Document Management System (DMS) and wanted to ensure this product was easy to access from AvioBook. One of the challenges with a large DMS is that there are approximately 750 pushed documents available to our pilots at any one time. This is a huge number of documents with varying levels of importance.

Many of the 750 are memos, bulletins, or updates to include leadership communications. However, with our ‘keep it simple’ philosophy we wanted to find a way to streamline flight preparation. As a solution, we created what we call ‘flat sheets.’ Flat sheets are tiles hosted inside AvioBook that act as a one-stopshop to enable pilot awareness for the most critical Flight Operations changes.

From the flat sheet in AvioBook, pilots can deep link directly into DocuNet and provide must-read digital compliance statements plus become instantly familiar with any critical operational changes that may have been published since their last trip.

Remember the ‘circle and tick’ oceanic procedure? Through AvioBook we found a solution to automate and immediately access a means to fill out a post-flight report of fuel scoring and waypoint validation. The improved solution

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CASE STUDY: FRONTIER AIRLINES

Roll out possible with simple CBT training session

“The easy adoption of AvioBook by our pilots has led to a seamless transition and maximization of our original goals toward total digitization, and subsequently, cost savings.” has greatly simplified the process for pilots and has been a win for the digitization project. The easy adoption of AvioBook by our pilots has led to a seamless transition and maximization of our original goals toward total digitization and, subsequently, cost savings.

For the challenge of signature capture, we made use of the flexibility afforded

by the iOS system and utilize both hand-scribed signatures and digital thumbprint technology to satisfy the regulatory requirements of user validation.

Annotations are another key paper-like feature that pilots enjoy. We showed them how they could use annotations in AvioBook, writing on their dispatch release and highlighting paragraphs they thought useful. Essentially, they could still use the release in the same way as they had on the earlier paper releases.

The initial pilot testing phase was rather simple. We realized that by keeping it simple and familiar, pilots would only need a simple Computer Based Training (CBT) Module to become operationally ready. During this training we emphasized the similarities of using AvioBook to the existing paper processes.

IMPLEMENTATION PHASE 2 — PROVIDING SMART SUPPORT Following the successful launch of Phase 1, in August 2022 we kicked-off the next implementation phase that was built around the ‘Phase of Flight’ module from AvioBook. This Phase includes checklists, airport information, and greater database integrations.

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CASE STUDY: FRONTIER AIRLINES

the philosophy and standards of their normal and expected processes, and is easy to modify to drive further integrations within an operation. Put succinctly, Phase of Flight offers visibility over operations and tasks that pilots need to complete to ensure task completion in an organized manner that aligns with each phase of a flight from preflight to completion.

Digital Checklists

The Phase of Flight module goes one step beyond checklists. Pilots understand how to use a checklist, but Phase of Flight provides an interactive workflow for pilots and summarizes the expected flow of events for each flight, signature requirements, and normal checklists. It also helps an airline emphasize

“Pilots understand how to use a checklist, but Phase of Flight provides an interactive workflow for pilots and summarizes the expected flow of events for each flight, signature requirements, and normal checklists.”

Phase of Flight integrates seamlessly with the Checklists module provided by AvioBook. At Frontier, Phase of Flight has created an opportunity to easily create and update digital checklists. Digital checklists allow Frontier to easily maintain standardization across our fleet, are efficient for administrators to update, and present a seamless workflow for pilots.

Checklist updates can be accomplished in minutes and pushed to the pilot group without the time-consuming task of printing, laminating, and transporting them to the aircraft. For even a smaller operation like Frontier, digital checklists represent cost savings that can exceed US$100,000 per revision. While we still currently print checklists, the adoption rate to digital checklists has been astounding and, in an increasingly paperless world, this will position Frontier pilots for easy adoption to an entirely paperless flight deck in the near future.

Additionally, digital checklists within AvioBook provide instant access to other modules, are appropriately lit, and much easier to read at night. Features in the digital checklist also include the ability to override items that are not applicable, or the ability to pause a checklist (for example, while awaiting fueling completion) and resume at the appropriate time. Once complete, the Phase of Flight module directs the pilots to the next phase element or appropriate checklist.

Airport Information

To improve ease of workflow, and as an aid to situational awareness, we elected to add our company airport information pages directly into AvioBook’s Airports module. Risks, highlights, company contact frequencies, and security sensitive elements can now all be updated instantaneously and presented to pilots.

Previously, we were pushing those updates through our aeronautical data chart provider which caused an unscheduled update to our aeronautical charts any

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CASE STUDY: FRONTIER AIRLINES

time we updated the Aeronautical Information Publications (AIPs).

The geographic location of the iPad can be used to provide information about the nearest airport and suitable alternates, even while in flight. During a flight diversion, pilots are immediately presented with the closest airports alongside their limitations and restrictions. The practicalities of this solution are clear. We are currently improving the Airport Information module with digital ATIS, NOTAMS, and current weather so that the pilot has critical decision data in one place.

Widgets

The final element in Phase 2 is widgets. This has been a collaborative effort with AvioBook to build practical widgets for pilots. Information such as digital briefing cards, tarmac delay information, or jump seat briefing cards have all been moved within AvioBook allowing us to edit them electronically.

One example of a widget that is available to pilots in the preflight phase of flight is the countdown timer. The countdown timer is a real-time widget that ensures time awareness in the completion of crew preflight duties. The countdown timer changes colors approaching and after departure time as well. This small visual tool provides pilots an accessible reference to optimize on-time performance.

In that vein, in partnership with AvioBook we’re developing a delay widget designed to improve operational reporting. The delay widget represents an amazing opportunity in the data capture of costly micro-faults in our operation that can be processed immediately to further improve operational efficiency. The delay widget works by pilot activation. For example, if our aircraft pulls up to a gate but doesn’t have marshallers, ground power, or a jetway driver, a pilot can use the widget to start a timer. When the timer is stopped, the data is made available to Frontier Operations. On the Frontier side, we use the A4A cost of delay at $80.52/minutes as the average cost per minute of a delay for a 121 operator. So, a three-minute delay costs $240. That information is critically important for Frontier’s operations and, when presented to an airline’s operation team, creates a compelling justification that can be addressed and rectified at the operational level on the basis of both qualifying and quantitative cost data.

This data is then directly accessible to our system thanks to the Business Intelligence integrator.

Brad Lambert, VP of Flight Operations summarizes this project perfectly.

“The operational rollout of AvioBook represents a multi-year effort to focus on our commitment to Operational Excellence through better use of technology.

Electronic Dispatch Release allows us to further our commitment to maintaining our status as America’s Greenest Airline and enhances the safety and communication tools our pilots have access to while preparing for and operating every flight.”

SUMMARY

Frontier Airlines remains committed to deploying the best technical solutions for both Flight Operations and our supporting networks within the company.

AvioBook serves as the operational epicenter for all things Flight Ops and perfectly integrates with other company legacy systems to ensure operational reliability while also providing opportunities for data management during critical system failures. As a Flight Ops Technologists, I challenge all of us to think about our daily operations and how we can improve our existing systems to become better integrated with a focus on breaking down any communication silos between our operational work groups.

I recently learned of Dr. Fogg’s passing. He knew nothing about EFBs, iPads, or systems integrations. However, his legacy lives on today in a system that will ensure that future generations of Frontier pilots learn to love the stories buried in the simple dispatch release.

CASEY MEEKS

Casey has been with Frontier Airlines for more than 21 years as an APD, Line Pilot, and Flight Ops Technologist. As the Technical Standards Captain, Casey has led Frontier Airlines through four generations of EFB programs and continues to work to find unique solutions to ensure America’s Greenest Airline remains on the leading edge of digital solutions used to empower Flight Operations.

FRONTIER AIRLINES

Frontier Airlines operates 120 A320 family aircraft and has the largest A320neo family fleet in the U.S. The use of these aircraft, Frontier’s seating configuration, weight-saving tactics and baggage process have all contributed to the airline’s continued ability to be the most fuel-efficient of all major U.S. carriers when measured by available seat miles (ASMs) per fuel gallon consumed. With more than 230 new Airbus planes on order, Frontier will continue to grow.

AVIOBOOK

AvioBook offers a comprehensive and integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient. With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: DEXTRADATA

Dirk Leese, Manager Process Automation Practice and Larissa Ihnen, Associate Consultant at DextraData GmbH explain the focus on customer needs that has made Logipad the success it is Dirk Leese has more than 15 years experience in the aviation industry. After his studies, which combined mechanical engineering and computer science, Dirk developed the Logipad software in 2002 as a developer. As an absolute Logipad expert, Dirk not only knows the technical side but also looks at the processes from the user’s point of view.

Aircraft IT: Your names, your job titles, and the name of the business?

Dirk Leese and Larissa Ihnen: Dirk Leese, Manager Process Automation Practice DextraData GmbH (Logipad) and Larissa Ihnen, Associate Consultant DextraData GmbH (Logipad)

Before joining the Logipad team, Larissa Ihnen worked as an assistant for DextraData Management. As a trained businesswoman for office management, she is a specialist in organization — whether in the office or in the cockpit. With her second vocational training as a state-certified technical design assistant, she has a great affinity for technology and optimization.

Aircraft IT: How did Logipad by DextraData get started?

LI: The Electronic Flight Bag and Electronic Flight Folder Solution named ‘Logipad’ had its beginnings in 2002. After a request from a German Airline, the Logipad Application was developed. Logipad was

created with in-house developers and a team that worked very closely with customers. Even today we are in regular exchange with pilots and cabin crew members, as well as maintenance staff, back-office teams, and other stakeholders, to constantly expand and improve the functionalities of the

“…we are in regular exchange with pilots and cabin crew members, as well as maintenance staff, back-office teams, and other stakeholders, to constantly expand and improve the functionalities of the Logipad Application.”

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

Logipad Application. Working directly and closely with our customers is one of the most important parts of the job for us. DextraData itself was founded as an IT service provider back in 1995, when there were still ZIP drives instead of clouds and bytes were still written without Giga. And IT? IT was just a cost factor. A quarter of a century later, DextraData stores entire data centers in the cloud, calculates in petabytes and understands the importance of IT in the digital value chain.

Aircraft IT: What is the guiding business principle that drives DextraData?

DL: To deliver solutions that make our customers more successful: the future means digitization. And digitization means networking machines, people, processes and services in order to make relevant business decisions. Economic success is closely linked to the use of the right business applications: software that analyzes, optimizes, increases efficiency and offers security. And all this is delivered as ‘Trusted Advice’.

Aircraft IT: What has Logipad’s greatest business achievement been to date, and why?

DL: Our greatest business success cannot be described with numbers, but with the satisfaction

“We maintain a very close relationship with all our customers and this exchange, plus the common goal to have a safe flight execution with all the features it needs, is the greatest success for us.”

“Our mission is sustainable flying, with the ultimate goal of zero-carbon engines to reduce carbon emissions. In the meantime, data-based technology is crucial for optimizing flights and minimizing CO2 emissions…” and good feedback from our customers. We maintain a very close relationship with all our customers and this exchange, plus the common goal to have a safe flight execution with all the features it needs, is the greatest success for us. We serve small and large airlines as well as business jet operators and cargo airlines worldwide.

Aircraft IT: In a sentence, how would you summarize what Logipad does for aircraft operations customers?

LI: Logipad supports pilots by enabling them to have a paperless cockpit, while also providing aircraft operators with the ability to cater to their specific needs and preferences. This facilitates flight planning and execution, making the overall flying experience easier for all involved.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT? DL: Our mission is sustainable flying, with the ultimate goal of zero-carbon engines to reduce carbon emissions. In the meantime, data-based technology is crucial for optimizing flights and minimizing CO2 emissions, and Logipad is our contribution towards achieving this goal.

Aircraft IT: What do you want your customers to say about Logipad.

LI: We place the biggest focus on customization, and this is also the point where we clearly stand out AIRCRAFT IT Operations • SPRING 2023 • 41

from our competitors. For us, the most important thing is that the customer interacts with Logipad perfectly and thus has his familiar forms and processes mapped in digital form. The Logipad Application with its three Modules (Briefing, Documentation and eForms) will look a little different for every customer, because every airline has to work with different requirements and regulations. Also, with the use of Logipad, our customers are not bound to a platform and can therefore choose whether they want to work with iOs, Android or UWP. We adapt the app to the customer and not the other way around.

Aircraft IT: Larissa Ihnen and Dirk Leese, thank you for your time.

“The Logipad Application with its three Modules (Briefing, Documentation and eForms) will look a little different for every customer, because every airline has different requirements and regulations.”

CASE STUDY: KALITTA CHARTERS II

A new Weight & Balance, Takeoff, and Landing Runway Performance solution at Kalitta Charters II William Pletzke, Director of Safety at Kalitta Charters II shares the experience of moving to a new software solution, how it went and the benefits gained AIRCRAFT IT Operations • SPRING 2023 • 42

CASE STUDY: KALITTA CHARTERS II

T

his case study will inform readers about a Weight & Balance, and Takeoff and Landing runway performance solution selected by and implemented in Kalitta Charters II, a chapter 121 cargo operator known for its distinct type of cargo in freighter aircraft, which posed a number of challenges for performance solution vendors. But before we go into the implementation itself, we’ll take a look at the subject of the article, Kalitta Charters II.

KALITTA CHARTERS II

Kalitta Charters II (a part of Kalitta Air) is a supplemental chapter 121 operator that began in the 1990s. Over the past three to four years, the airline has doubled in size with a fleet consisting of Boeing 727 and 737 (both classics and NGs) aircraft. Many of our customers specialize in the auto industry or are a part of DHL. Historically, Kalitta Charters II has worked with specialized contractors in transporting horses and vaccines (especially during the COVID-19 Pandemic), which is why finding the right Weight & Balance, and Takeoff and Landing runway performance solution was so challenging.

PRIOR TO THE NEW SOLUTION

In the past, to calculate Weight & Balance, Kalitta Charters had used an internal program consisting of Excel spreadsheets and old AFMs (Aircraft Flight Manuals) to make Weight & Balance and Runway Performance calculations. Although the previous

system was electronic, it used a database that was not supported and was not able to be easily transferred to an iPad app as an EFB (Electronic Flight Bag) software. This software was frustrating to utilize when it came to ad-hoc runway analyses, leaving the pilots to turn to a printed paper method for airports not already loaded to their iPads. Kalitta Charters II was sort of OK with this in-house solution, but as their operations became more frequently scheduled and as the main developer for this in-house application was close to retirement, we had to find a new solution.

STAR

☆ Runway Analysis ☆ NOTAMs & Weather ☆ Reduced Power Takeoff Calculations

☆ Weight & Balance ☆ Maximized Payload ☆ Synchronized Data

Between Operations & Flight Crew

THE BUSINESS CASE FOR A NEW SOLUTION

As a chapter 121 operator, aircraft performance data is extremely important. The old system relied on this data to be constantly pushed into the iPad application from a separate desktop-based solution to ensure an up-to-date operation. As this system became no longer supported and liable to fail, Kalitta Charters II needed to find an all-in-one solution before something broke within the old system.

We looked at several different solutions, but not many of them were ready to take on the chapter 121 world.

Given the non-standard requirements at Kalitta Charters II, an important factor for us was Automated Systems in Aircraft Performance (ASAP)’s preparedness to be a lot more flexible when it came to modifying its current system to best fit the needs and wants of Kalitta Charters II’s fleet and

asapinfo@asapinc.net

AIRCRAFT IT Operations • SPRING 2023 • 43

+1 (724) 742-4777

www.asapinc.net

CASE STUDY: KALITTA CHARTERS II

“Users are able to see exactly how it would work if a system is inoperative, with information such as that with flaps, (stating) ‘you can only go to flaps five for this runway’. The user is able to see that specifically as well as what are the best weights and the V-Speeds for a particular aircraft. ” specialized cargo operations. Plus, as with most business decisions, there was a cost factor involved. Even after set-up fees, ASAP was and still is a very reasonable cost compared to other solutions. Most importantly, from a safety standpoint, we liked the way ASAP configured Weight & Balance, and Takeoff and Landing runway performance. Fortunately, Kalitta Charters II received approval for the ASAP STAR solution just in time.

over multiple compartments to accommodate the horse stalls. This was also the case when hauling oversized oil drilling equipment, which could have one item overlapping up to four cargo positions. A system that could handle variations in cargo size and positioning was essential.

Another hurdle to overcome was that DHL, an owner of some Kalitta aircraft, uses its own Weight & Balance system, so making sure ASAP had closely comparable numerical results was extremely important. Due to this, several people at DHL were involved in the implementation of ASAP STAR. Between running test cases in parallel between Kalitta Charters II and ASAP STAR, there were anywhere from six to eight people involved at one time during the implementation.

Many hours consisted of testing what ASAP already had to offer within the system, while also figuring out how to make the program work for Kalitta Charters II’s specific wants and needs. The good news was that it all worked well in the end with an open line of communication between the airline and ASAP. Of course, there was some reprogramming needed such as incorporating functionality that ASAP STAR did not currently have available but which Kalitta Charters II desperately needed. There were many times when we asked ASAP if they could do something, and they got it done by the end of the day.

THE ASAP STAR SOLUTION AND ITS IMPLEMENTATION

ASAP simplifies the Weight & Balance, and Takeoff and Landing runway calculation process with the solution ASAP STAR. This solution has been programmed to mimic the AFM at the push of a button. Users are able to see exactly how it would work if a system is inoperative, with information such as that with flaps, (stating) ‘you can only go to flaps five for this runway’. The user is able to see that specifically as well as what are the best weights and the V-Speeds for a particular aircraft.

Although ASAP was willing to customize the ASAP STAR solution, it turned out to be a bigger job than anyone had expected. The actual implementation was quite lengthy, taking about a year. One reason was that, at the time, Kalitta Charters II was operating a horse charter, requiring a customized Weight & Balance, and Takeoff and Landing runway analysis solution to be built from scratch. There was a lot of back-and-forth between the teams and crew members/check airmen undertaking the Beta testing. In one way or another, all of Kalitta Charters II’s Safety Department was involved.

Kalitta Charters II’s horse cargo was unique, to say the least. If you are flying with DHL, everything is in containers that easily go into specific compartments in the aircraft, but Kalitta Charters II needed the ability to spread their horse cargo

Image 1

During this implementation period, Kalitta Charters II was using ASAP STAR in parallel with the old system for three to four months to get a lot of data and prove to the FAA that the new system was just as robust as the previous one – if not more so. Now, the ASAP STAR system is running well for Kalitta Charters II. As with any solution, there will continue to be little things from daily use that

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CASE STUDY: KALITTA CHARTERS II

“…pilots don’t like change. Some of the program works slightly differently from the old program, but it covers the same areas. New pilots don’t know any different, but the established pilots need to learn a new system.” may need to be tweaked. Some of these issues are specific to the Boeing aircraft, but overall, the ASAP STAR solution addressed the pain points of Kalitta Charters II: it is integrated with other systems for flight planning and it fixed the airline’s issue of Weight & Balance, and Takeoff and Landing runway performance.

The ASAP STAR solution is a change, and pilots don’t like change. Some of the program works slightly differently from the old program, but it covers the same areas. New pilots don’t know any different, but the established pilots need to learn a new system. ASAP continues to modify its system within the confines of it being an off-the-shelf program, and has proved time and time again to be dynamic and flexible.

PROCESSES AND OPPORTUNITIES

ASAP did not provide contaminated runway landing data for the Boeing 727 — for the 737, they could modify some off-the-shelf material. Part of this issue is that the 727 is an older type of jet that is no longer in production and which almost nobody flies. The provision needed to be rebuilt from scratch, and there are a lot of functions that had to be built in ASAP STAR to try to get it as close as possible to Kalitta Charters II’s old system. Kalitta Charters II’s biggest fear was that we were being too conservative with ASAP’s solution and might not be able to fly into certain airports in the winter where we could have on the old system.

With the ASAP STAR system, this fear was never a reality, and there has not been an airport Kalitta Charters II could not get into.

The majority of the issues were things that ASAP did not have which again, required a modification of ASAP STAR. As far as the interfaces with Kalitta Charters II’s systems were concerned, things worked almost the same with ASAP STAR as with the old system. One thing where ASAP excelled far past the old system was that it made sure there was not a big disruption in the way Kalitta Charters II carried out its everyday operations and processes.

An opportunity arose within the ASAP STAR solution for Kalitta Charters II, helping to go towards a paperless cockpit. The previous system forced pilots to print out ad-hoc analyses or load manifests multiple times, whereas ASAP STAR syncs from one device to the next.

Image 2

With the data back-up on the ASAP server, the FAA was able to approve Kalitta Charters II’s pilots and dispatchers having the load manifests on their iPads without the need to print a paper copy as well. That was a major plus for the pilots to have one less job to do before take-off. The new ASAP STAR solution has provided a good step along the road to an all-electronic cockpit. When the implementation first started, Kalitta Charters II was still using the old system of printing, but ASAP did not have this detail readily available. When something was printed from the system, it was very long and hard to read because it was not designed to be printed, but to be viewed solely on the iPad, where the design is phenomenal. Kalitta Charters II was not the only carrier to face this issue, so ASAP modified their program, and now there is the option to print out the load manifest in an attractive design.

In most airlines using ASAP STAR, there is already a process in which dispatchers can set up a flight and hand it over to the pilots in charge of the aircraft. Loadmasters can easily identify and make any necessary changes for Weight & Balance, but all of it can be done from the pilot’s point of view as well.

In short, however the customer’s systems are currently working, ASAP can make sure that the ASAP STAR solution fits their individual needs.

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CASE STUDY: KALITTA CHARTERS II

CHALLENGES AND OBSTACLES

One of the biggest challenges was that ASAP is an ‘à la carte’ service, with elements such as the contaminated landing data for a given aircraft, something Kalitta Charters II did not consider before. ASAP is a fast-growing company, and while, at the start, they did not have a lot of the material that is needed by chapter 121 operations, they have worked and given everything Kalitta Charters II needed.

As previously mentioned, at the time of implementation, Kalitta Charters II was undertaking horse charters which lent an additional level of complexity to any Weight & Balance, and Takeoff and Landing runway performance calculations. For the horse charters, Kalitta Charters II had some STCs and aftermarket modifications to the aircraft itself that had to be implemented into the ASAP STAR system. This project took some time, having to take into consideration both the base model of the aircraft as well as the changes that had to be made such as placing the door in the middle of the aircraft instead of the front or back.

Obviously, this needed to be taken into account, but the ASAP Team was able to instantly identify those changes and implemented them fairly quickly. Once that was overcome, some small late changes were also handled swiftly.

TRAINING AND REGULATORY REQUIREMENTS

There were a couple of meetings where ASAP trained the managers and instructors at Kalitta Charters II and then those individuals were sent out to train other users. The ASAP STAR system is designed to be easy to understand and teach others. Kalitta Charters II also used screenshots from actual ASAP STAR screens and turned those into PowerPoint material. It took about two

months for everyone to get through training. There are still a few people not yet fully familiar with ASAP STAR, but Kalitta Charters II keeps this PowerPoint readily available to show those individuals and make them comfortable with the set-up. Younger pilots at Kalitta Charters II, who are being promoted to Captain, are fully comfortable with the system. Due to the airline having a high pilot turnover, new pilots joining don’t know anything different than the ASAP STAR solution.

Kalitta has an FAA POI (an inspector) who looks at a new system to consider how it would work if there was a failure or a bad incident, how the system would identify any change that would need to take place to account for, say, brakes failing, and to make sure that everything is working correctly. ASAP has now received approvals from many POIs all over the world proving compliance with the FAA, ICAO, EASA, and many others.

THINGS KALITTA CHARTERS II MIGHT DO DIFFERENTLY

The way in which Kalitta Charters II implemented ASAP STAR was fine but, if we were doing it again, we would most likely want to be clearer about specifics in what we wanted and the cost up front, because it is hard to have to keep going back to management to ask for more money. The problem from the Kalitta Charters II’s side was that we didn’t know what we didn’t know. For a chapter 121 operator, there is more that they need to know in order to be able to accurately price the business proposition from the start.

From ASAP’s perspective, there was difficulty receiving up-to-date data from Kalitta Charters II the first time around, which is why it had to be done a couple

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CASE STUDY: KALITTA CHARTERS II

“Kalitta has an FAA POI (an inspector) who looks at a new system to consider how it would work if there was a failure or a bad incident, how the system would identify any change that would need to take place to account for, say, brakes failing, and to make sure that everything is working correctly.” of times. What ASAP realized from this is that customers need a strict list of what the vendor needs, and that the most up-to-date data is always needed to ensure a smooth operation. ASAP now uses checklists to help their clients identify everything that is needed.

BENEFITS GAINED

The new ASAP STAR system works every bit as well as Kalitta Charters II’s old system did. Dispatchers and pilots like it because it makes more information available to them, and a lot fewer calls are being made to report that the program has broken. From a safety standpoint, other programs could not deliver as robust V-speed calculations or performance calculations as ASAP. When an aircraft was light, pilots were not considering VMCG (Minimum Control Speed on the Ground), should an engine fail. Anything below the VMCG could cause a loss of control of the airplane and make it go off the runway.

At first, after the implementation, Kalitta Charters II were receiving calls from pilots saying how the old program would allow them to take-off with flaps five, but how ASAP STAR wouldn’t allow them. Of course, there was nothing wrong with ASAP STAR — the performance was considering another layer of safety that was not present in previous systems. The ASAP system’s ability to instantly calculate take-off speeds has removed the need for pilots to look up those speeds on paper charts and manually enter them into their system, another step moving towards a paperless cockpit. That is a measurable safety improvement with everybody being standardized on ASAP.

THE NEXT STEPS

Kalitta Charters II is onboarding new aircraft every month, which is good for both the airline and for ASAP to be able to ensure that their Weight & Balance, and Takeoff and Landing runway performance processes are suitable for operation. ASAP has been working with Kalitta Charters II to set up our new Boeing 737-800, which is our first aircraft to utilize a manufacturer compiled SCAP (Standard Computerized Airplane Performance) module. Unfortunately, this currently requires an internet connection to process runway performance for iPads. ASAP is actively working with Kalitta and Boeing to add the ability to monitor performance without an internet connection for this new aircraft type.

Overall, the process worked very well and Kalitta Charters II is extremely pleased to not only have a new Weight & Balance, and Takeoff and Landing runway performance solution, but to also be able to take their first steps toward a paperless cockpit.

WILLIAM PLETZKE

Since graduating from Western Michigan University, William has held a range of management and consultancy positions in the commercial transportation and aviation sector. Most recently, he authored the company Safety manual and Security manual as safety and security Contractor for Van Nuys Airlines before joining Kalitta Charters II in December 2022. William is skilled in team Leadership, instructor-led training, safety management systems, SOP authoring, Internal Audits and emergency management.

KALITTA CHARTERS II

Kalitta Charters is an American charter airline providing services for cargo, passenger, and medical transportation with a fleet of Boeing 727-200s, and 737s, offering a highly experienced cargo, business charter, and air ambulance service. An official carrier for the US government and the Department of Defense, the airline has also transported a weather station, live rockets and explosives, oil field machinery, and even live animals like horses, penguins and whales.

AUTOMATED SYSTEMS IN AIRCRAFT PERFORMANCE (ASAP)

Automated Systems in Aircraft Performance (ASAP) has been supplying take-off and landing aircraft performance, along with weight & balance data, since 1995. STAR integrates take-off and landing performance, weight & balance, flight planning, scheduling, reservations, etc. into one easy-to-use application. STAR also includes a Mission Control Module to ease the IT department’s burden of managing users, devices, and system updates. ASAP provides services for all aircraft variations, configurations, and engine types, in an ‘all-in-one’ application.

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AIRCRAFT IT Operations • SPRING 2023 • 47

AIRCRAFT IT OPS: HOW TECHNOLOGY WORKS

Making better informed decisions about weather Tomorrow.io has a wholly new approach to the delivery of weather information: not just a forecast but insight into how to deal with the weather. Guy Maylatt, Aviation Product Manager, Tomorrow.io

W

hile the main purpose of this article is to share with readers current features and upcoming cutting-edge developments, we’re making to Tomorrow.io’s aviation offering, it might first be useful to provide some background information about our business.

TOMORROW.io

Tomorrow.io is the world’s leading weather and climate security platform.

Founded in 2016 by former Israeli Air Force pilots who had first-hand experience with the impact of weather on flying, Tomorrow.io has now been in business for seven years. Originally established with the objective of solving weather problems at all levels from observations to software applications, Tomorrrow.io has always striven to solve fundamental problems encountered with weather.

Those problems vary in different parts of the world but, for the developed world, it is about how to understand when, for instance, will the rain arrive or when will lightning strikes occur. For the less developed parts of the world, the challenges posed by weather are much greater, especially in sectors such as agriculture. At the outset, the business was verticalized, supplying sensors to work with, for instance, the Internet of Things (IoT) and building the appropriate models to leverage the information gathered by those sensors.

THE CHALLENGES POSED BY WEATHER

Most weather forecast models in the world today are government driven: they are fine for basic weather information but little more. At Tomorrow.io, we have developed our own proprietary model addressing the issue of what weatherrelated information should be available wherever you are in the world and what users can do with that information. Tomorrow.io applications don’t only provide the data itself and what the weather conditions are going to be; we provide weather intelligence — complete with predictive insights (figure 1) and automated alerts, our platform provides recommended action so aviation organizations can stay safer and operate more efficiently in advance of weather impact.

“…when users see a weather forecast, they just see the numbers whereas what they really want to understand is how that should be reflected in their decisions and subsequent actions.”

Figure 1

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AIRCRAFT IT OPS: HOW TECHNOLOGY WORKS

At the most basic level, when users see a weather forecast, they just see the numbers whereas what they really want to understand is how that should be reflected in their decisions and subsequent actions. This is where Tomorrow.io applications perform well taking a specific weather condition and transforming it into a useful and appropriate idea for action.

In aviation, there are certain procedures that are reactive to specific weather conditions: what Tomorrow.io does is take those conditions, such as high winds at a given velocity, and show them on a graphical view with a timeline that can be sent as an alert to recipients for whom it will be relevant so that users know when they will meet those conditions.

Importantly, Tomorrow.io is not there to replace professional meteorologists.

On the contrary, our technology empowers METAR (Meteorological Aerodrome Report) users to extend their capabilities. Once a professional meteorologist is using the platform, their capabilities will be enhanced by the application of their professional skills to the best information available.

THE PROBLEMS WITH WEATHER FORECASTING TODAY

There are many problems with legacy weather systems but most of those problems relate to the fact that sensors are mainly government owned and controlled (see above), meaning that most weather Apps and solutions are based on the same governmental data. As part of the delivery of a suite of enhanced services, Tomorrow.io is launching its own Satellites that will offer a global coverage which is not available today. Currently, when an aircraft is flying from London to New York, there will be good weather forecasts for the UK area but, as the flight gets to the central Atlantic, it will have to rely on some old and, possibly, not updated forecasts derived from government satellites in high orbit.

The satellite might not have been over the relevant area for hours or even days and the forecast might say to expect to encounter cloud but not the altitude of that cloud, what type of cloud it is, does it contain ice particles, is there turbulence associated with it… all information that the pilot would want to know.

It can get to a point where a pilot has to rely on the aircraft’s radar which has similar limitations. It will show weather but not what it will be possible to do about it, say pass on the right or left or go above it.

So, what airlines do in order to be able to deal with that is, they take a lot of extra fuel onboard to give them the time to decide. They are very reliant on reports from other aircraft in the area. The problem with that extra fuel is that a large part of it, about ten percent, usually goes to waste. Of an extra tonne of fuel uploaded just to allow the time for that decision-making process, 100kg will be simply vaporized, plus the extra weight of that fuel makes the flight more expensive and less efficient. In a worst case, it can even make the aircraft so much heavier that it cannot cruise at the ideal level.

All of that can be solved if pilots have access to the same quality and detail of

weather information everywhere that is available in the continental areas like Europe and the USA. This is what Tomorrow.io envisages; the ability to have, at every point on the globe, low-orbit satellites at intervals of about 90 minutes that will be able to deliver higher quality weather information than high-orbit satellites and will be able to tell pilots what alternatives are available to them in order to avoid bad weather. This will be our greatest contribution to the industry.

WHAT WE ARE DOING TODAY

Some things that Tomorrow.io is doing already is checking the governmentdriven weather information that everybody uses but using our applications to provide more useful weather intelligence. For example, when there is lightning at an airport, usually it means, depending on the proximity of the lightening, that take-offs and ground operations might have to stop. Normally proximity is checked visually to see how close the lightning is as the basis of deciding what to do. However, once Tomorrow.io has the lightning data in its software, it can be connected to the solution’s alerting abilities (figure 2), the live map, and all of the high-end infrastructure of the system so that users can draw circles of reference around the relevant airports, not only what strikes have happened but also to identify when the lightening will have cleared inside a specific radius.

Figure 2

This is what airlines need. It’s called an all-clear timing because the regulators have defined specific processes that derive from that all-clear timing. After

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AIRCRAFT IT OPS: HOW TECHNOLOGY WORKS

lightning has cleared that area for ten minutes, airlines can continue their routines and procedures as usual. Tomorrow.io provides significant support for that and for other cases such as icing and high winds.

KEY FEATURES

Our new solution embraces all the above, weather intelligence and weather insights, as an assistant in a decision-support tool in the main areas of priority for airlines: flight planning and flight monitoring. How we will achieve that is by first adding to the platform’s basic winds and temperatures, up to 55,000 ft, turbulence forecasts, icing, and Cbs (those dangerous Cumulonimbus clouds to be avoided when flying). All of that package, based on government data, is the basic information that you’d want when planning a flight and is usually not in real-time but uses forecast models. In the new Tomorrow.io system, all of those layers of information will be available but for 36 hours ahead which is the most relevant time for planning flights. A flight can be planned with all the relevant data at all levels so, hopefully, the airlines will be able to plan a route from A to B at all levels in three dimensions plus time (figure 3), with every part of the route then being monitored.

“For a flight such as Israel to England there might be a 30-page flight briefing of which 25 pages would be weather data; a lot of data to be consumed for each decision by the pilot.” platform and identify the ones that are prone to turbulence.

One of the problems for airlines in the planning process is simply the amount of data that needs to be taken into account by all parties to the flight. For a flight such as Israel to England there might be a 30-page flight briefing of which 25 pages would be weather data; a lot of data to be consumed for each decision by the pilot. We have set out to design a solution that brings it all together and only alerts the pilot when there are problems ahead, management by exception. Of course, the three-dimensional top-level display is not new but what is new, in addition to that, is Tomorrow.io’s insights engine’s ability to offer decision support plus, we can provide our own proprietary data models. For example, we have a state-of-the-art model for ground-level forecasting which we have called 1Forecast, which some US and South American airlines are already using and which provides better value than any other model at ground level. It offers users the edge inasmuch as, even though an airport might say that it will be open by, say, 09:00 because the fog will have cleared by then, the Tomorrow.io report might say that it will be clear 07:00, which gives the airline has an additional two hours to plan and being two hours ahead of that government data can mean a significant amount of money for an airline.

COVID-19 AND TRAINING

Figure 3

That means, for example, that, for the first time, the airline can build onto the Tomorrow.io infrastructure the ability to alert them when specific conditions are met and in three dimensions. A user can plan 100 routes, upload them to the

In the period following a pandemic, anything that can make decisions easier is always going to be welcomed. But that was also appreciated during the period of the recent Covid pandemic. In that time, Tomorrow.io focused efforts on the logistics sector which was much busier. With cargo aircraft, as with any aircraft, better weather information with decision support will still save time and money.

Also, in the US, domestic aviation during Covid was not that badly hit but the Tomorrow.io solution that helped them to be more efficient, for example, knowing when to de-ice an aircraft, was very much appreciated.

The Tomorrw.io solution is designed to not need elaborate user training. Users can simply onboard it and start. With the large numbers of new people joining the industry post-pandemic, an intuitive solution that doesn’t need time spent training it will be very useful. Equally, for the established professional user, training is not needed. But even where people might need some introduction to

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AIRCRAFT IT OPS: HOW TECHNOLOGY WORKS

the solution, they will very quickly get to grips with it and how to use it to their advantage. Weather is a key factor in aviation and the availability of an intuitive solution that also supports faster and better-informed decisions about weather and dealing with it offers airlines and operators a major advantage (figure 3).

REGULATIONS AND REFLECTIONS

As far as regulations are concerned, if Tomorrow.io is to be useful for airline and operators’ headquarters, it will need to take account of regulations. There are two processes underway in this regard. First of all, we are aiming to become a certified meteorological service for airlines, meaning that we’re aiming to have the ability to sell a met service as EWINS (Enhanced Weather Information System) certified so that airlines will have Tomorrow.io mets certified by the FAA to, for example, provide TAFs (Terminal Aerodrome Forecasts) and to do everything that the HQ workflow involves.

The second process is that Tomorrow.io is building a CWIC ability, CWIC is the commercial weather information provider. There is a basic governmental package that offers a minimum requirement with which weather tools can work and which the planning system needs. Usually, when those planning tools are designed for flight trials, it is simply necessary to get that weather data package.

At Tomorrow.io, we are working to push that data as fast as possible, which also involves a lot of regulation because, when that is done, it is required to maintain redundancy between jurisdictions. We also need to retain specific latency definitions for times and publications so we need to be strict with regulations.

For example, on the Tomorrow.io platform, for every airport you click on, you’ll get the METEO (Meteorological) and the TAF with the observation forecasts of the aerodrome. In order for Tomorrow.io to be able to say that this is a METAR Meteorological Aerodrome Report) and a TAF, we have to ensure that we are retrieving them from the right, official government source, which we do.

Working with customers’ processes

An airline or operator implementing Tomorrow.io does not have to change any processes for the solution to work but we hope that they will because we want to save them time. For example, in any airline there will be a set of procedures

“An airline or operator implementing Tomorrow.io does not have to change any processes for the solution to work but we hope that they will because we want to save them time.”

that are tied to specific weather conditions. What Tomorrow.io can provide is that, when the user gets that weather condition alert, the alert already includes the relevant procedure material as an attached file. So, using the solution properly can save some time but that will be most effective if users do adapt some processes in order to access the best benefits.

FUTURE PLANS

The biggest development in the near future will be launching the satellites as planned and having that global coverage in the system that is relevant and applicable for every airline that wants the data. That will save lots of money and even lives if it’s properly used, and that is our vision. In the long term, given that we are now seeing ground operations, meteorologists, and dispatchers as well as flight planning and monitoring using our solution, looking two or three years ahead we should be able to also have a real impact in the flight deck where Tomorrow.io’s capability as a weather decision-making tool will support some of the most important decisions being made in the flight deck where decisions usually involve safety. Our processes can assist in decisions such as where to land in an emergency faced with up to ten alternative airports, to decide which will be safest.

As I stated earlier, we are just at the start of our development journey but I hope that, in this article, readers have learned something useful about our service.

GUY MAYLATT

Guy Maylatt is Tomorrow.io’s Aviation Product Manager. With more than fifteen years of aviation experience, Guy draws on deep industry expertise to drive the discovery, planning, and development of all aviation features and functionalities.

He has served as a commercial airline pilot (Boeing 737) for EL AL Israel Airlines and a military search and rescue helicopter pilot (UH-60) in the Israeli Air Force. Guy lives in Tel Aviv, and enjoys sous-vide cooking and spending time with his family when he’s not thinking up new aviation innovations.

TOMORROW.IO

Tomorrow.io is the world’s leading Weather and Climate Security Platform, equipping humanity with the weather intelligence needed to thrive in an era of climate crisis. Through predictive and actionable insights, customers like JetBlue, Delta, the U.S. Air Force, and more use Tomorrow.io to improve safety, efficiency, and sustainability by adapting to weather-related challenges at scale.

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AIRCRAFT IT Operations • SPRING 2023 • 51

CASE STUDY: MYAIRLINE

MYAirline builds the right foundations for success Capt. Dharmaraj Naiker, Director of Flight Operations, and Capt. Kuhan Ananthavadivel, Head of Safety and Quality, both at MYAirline, share how this new airline built Operational Content Management from the ground up AIRCRAFT IT Operations • SPRING 2023 • 52

CASE STUDY: MYAIRLINE

As Head of Safety and Quality, the documentation system resides in Capt. Kuhan Ananthavadivel’s area. Capt. Dharmaraj Naiker is Director of Flight Operations and his team, pilots and cabin crew, as well as he himself are key users of the manuals referred to in this case study.

MYAIRLINE

MYAirline is a very new airline. The core management group of ten people was recruited in early 2021 and, in the second quarter, we started the necessary processes with the Malaysian Aviation Commission (MAVCOM) to get our ASL (Air Service License) granted. Once that had been granted, the next step was the AOC (Air Operator Certificate) approval process. After that, the challenges really started with the pressure to finish our work quickly, efficiently and effectively in order to meet the timelines that we had established. The manuals were the first project that had to be completed.

As a new low-cost carrier (LCC) operating from KLIA2 in Kuala Lumpur, MYAirline was awarded a provisional Air Service License by MAVCOM on 22 December 2021, followed by our AOC on 1 October 2022. Currently with 500 staff, MYAirline had three A320 CEOs ready to fly at the time of writing. The plan, over the next five years, is to grow the fleet to 50 aircraft and, while starting with domestic services, we plan to operate regional services very soon.

OPERATIONAL CONTENT MANAGEMENT REQUIREMENTS Before work could be done with the manuals, we had to establish our requirements for them. (figure 1).

Operational Content Management

“…there are bound to be cases where one manual refers to a particular topic that also appears in another manual but the two might reflect different, even divergent content. This would easily be picked up by a regulator…”

The Requirements

Compliant

Consistent

User-friendly Interface

Support governance and audit

Compatible for use with Airbus OEM

Sustainable

Figure 1

The first and mandatory requirement was that our manuals had to be compliant.

To achieve that, we referred to three sets of legislative and advisory documents published by the Civil Aviation Authority of Malaysia, we also referred to IATA’s Standard and Recommended Procedures as IATA membership was one of our long-term goals. That meant meeting all of the legislative requirements by

incorporating all of the required and guidance materials into our manuals.

We also wanted our manuals to be consistent: having harmonized manuals is very important to us. When you try to use Microsoft Word to write manuals, and there are, say, 15 SMEs (Subject Matter Experts) working on those manuals in different areas, there are bound to be cases where one manual refers to a particular topic that also appears in another manual but the two might reflect different, even divergent content. This would easily be picked up by a regulator and would suggest not only carelessness but also that the team could not work together and get agreed definitions of given topics.

The next requirement was that the Operational Content Management (OCM) system supporting our manuals had to have a user-friendly interface — not just for end users, but also for the manual content writers. As mentioned before, time was of the essence in completing our manuals, which meant that people taking on the authoring had to be able to work directly, effectively and fast; otherwise, there was no way that we would have been able to finish in time.

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CASE STUDY: MYAIRLINE

“…the option of templating from existing manuals, because it would be unethical and furthermore it would mean inheriting errors and inefficiencies.”

Moreover, the manuals had to support all governance matters and audits that we will face. Whilst the AOC audit was the first and most important audit for us, we are planning to get our IOSA certifications in a few years, so we had to look at all of the governance materials that came with that, plus all of the audits that we would have to face as part that AOC certification process. That meant that we had to ensure that all our manuals would be easily and accurately referred to during the documentation phase of audits.

We also needed the OCM system to support all of the OEMs’ (Original Equipment Manufacturers’) documentation and we needed it to work on XML and HTML, to support XML editing of Airbus manuals.

Finally, as part of our vision and mission statement, we had committed ourselves to be sustainable, so we tried to reduce any use of a paper option. We didn’t want anyone to think that they could work on a paper and then try to import that into an authoring system. We wanted to work right from the start with an authoring system. These requirements generated the challenges that we anticipated facing, and which we addressed through our management of change exercise.

THE CHALLENGES

The first obvious challenge was that these manuals had to be created from scratch. We eliminated the option of templating from existing manuals, because it would be unethical and furthermore it would mean inheriting errors and inefficiencies.

The company launched with ten of us but, by the time the manuals had to be written, we had 15 SMEs and had onboarded 15 technical writers to help us work

on their production. It meant that we had to make the most effective use of our available expertise. That meant there would be times where the SMEs would be concentrating on the material and making sure that they sent the writers exactly what they wanted to be written, as well as consulting with each other to ensure continuity. Having to do this in the midst of Covid and across multiple Zoom calls with everyone involved proved to be a challenge. It was paramount to get everything in order if we were to achieve harmonized and really congruent manuals.

We needed our processes to be agile and the material to be correct, but we also needed it to be comprehensive. The technical writers had to work quickly and efficiently to get everything written as we wanted; so, they also had to be agile. Of course, being a low-cost carrier means keeping costs as low as possible, but without compromising safety or quality — that’s always going to be one of our primary goals.

SPECIFYING THE SOLUTION

The solution was obvious: We could not work with or through a paper medium, so we needed an authoring system that allowed us to work directly in their platform. It had to be easy to adopt, with minimal set-up because of the cost and time benefits that we’d gain, and it had to be able to reproduce the exact layout we intended. To support the human factors elements in our manuals, the idea was to reproduce the appearance of a paper manual but in an electronic form, with the same feel and touch because most of the end-users had, at one time, used paper manuals. Taking them to a whole new appearance would be difficult, and it would require additional change management. Being user-friendly and intuitive from the start was the approach we decided to take.

We also needed to map regulations and recommended standards. Writing a manual requires complying to a standard, and the best way to achieve this is to have a standard mapping directly to its location in the manual. The writers knew exactly why they were putting these words into the manual so it made sense for that to be associated with a certain civil aviation directive, or civil aviation

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CASE STUDY: MYAIRLINE

guidance material, or guidance from IATA directly. The manuals also had to be able to cross-talk; we could not have two manuals saying two different things about the same subject. So, in the digitalization of manuals, we wanted to take advantage of the reusable content concept. A lot of reusable content needed to sync across all of our manuals.

The flight safety documentation system that we intended to create required 28 different manuals, and the Civil Aviation Authority of Malaysia (CAAM) would need to review and accept or approve all of them. These 28 manuals had to have content that would be reusable, and it had to be the same content consistently appearing in these manuals. Plus, the XML and HTML component had to exist so that we could work with Airbus, our fleet’s OEM.

FINDING THE RIGHT SOLUTION

The key consideration was that we wanted a mature and reliable partner, with a proven solution that had strong references in the Asia-Pacific (APAC) region. We needed a solution provider who was experienced enough to help us, teach us, show us and guide us through the process because of our very tight timeline.

They would need to be able to support our timelines, have a user-friendly solution and deliver strong customer training and support. We had technical writers, but they had all been used to different systems, such as Word or Pages.

We needed them to receive training not only to put the words into a platform,

but also to create tables and processes, to establish procedures and, in all of this, they needed to know how to do it efficiently and quickly.

We also needed a solution where both SMEs and technical writers could work together. Having a team of technical writers replicating content shared in paper

by SMEs was not an option. We wanted all contributors to the process to work together in the same system to collaborate effectively and finish manuals faster.

Finally, we were looking for good governance and simplicity; we needed to get the job done, but we didn’t want to sacrifice good governance. We needed

Sign, fly, verify.

Create, trace, demonstrate.

Manage and prove employee and operational compliance in one integrated, end-to-end solution Aviation’s Most Widely Used Content Management Platform

 info@comply365.com AIRCRAFT IT Operations • SPRING 2023 • 55

CASE STUDY: MYAIRLINE

to have an audit trail, and to know that people were working on authoring the manuals, at what speed they were working, and how fast we could prepare these manuals.

IMPLEMENTATION

We evaluated partners to help us in our project and the company who best met our requirements and specifications was Comply365. We started the implementation in August 2021 (figure 2).

more manuals to be created — for example, an announcement handbook for cabin crew members, as well as a manual to assist them in how to manage sales.

As a result, we created further manuals, which meant that 38 documents were finally submitted for compliance.

Figure 4 shows the process from start to end.

Our Implementation Story

A Structured Process

Our Implementation Story

•

Identify and obtain Standards to be met and supporting

Full Suite Implementation in 6 Months

documents Project Start

Aug. 9 2021

Training

15 SMEs & 15 Tech Writers

Aug. 24 – Sep. 29 2021

Completed 1st Draft of Regulatory Manuals as required by Civil Aviation Authority of Malaysia (CAAM)

•

Full Project Completion

•

✓ ✓ ✓ ✓

Authoring Standards Workflow Forms

Figure 2

The initial training phase for the authoring platform (ProAuthor) took us almost 20 days. The full suite took a little longer, Our Implementation Story and by December 10 we had created our We Currently Have 38 Documents first drafts of regulatory manuals. It was Covering 8 Departments a very quick process for the creation of all the 28 manuals that were required as Training part of our FSDS (Flight Safety Flight & Standards Operations 9% Documents System). Then, finally, in 15% Security 7% March 2022, we managed to complete Network the full suite. That full suite from Operation Center 7% Comply365 involved not only the Safety Management authoring, but also automated 15% workflows, distribution and electronic Cabin Crew Management forms. They had different roles, which 16% Training we’ll look at later in the article.

Management 9% The implementation involved eight Ground departments (figure 3). While creating Operations 22% the initial requirements for the Flight Safety documentation system, we Figure 3 realized that there were going to be even

Ensure briefings and trainings complete for TW

Mar. 4 2022

Dec. 10 2021

Creation of standards checklist

•

Compose content in Comply365

•

Proof reading and ‘tagging’

•

HoD Review

•

’Congruency’ meeting by all HoD

•

Finalization of draft

Figure 4

Essentially, the authoring process involved us first deciding on the standards we wanted to meet (CAAM, IOSA, etc.), then creating checklists for these standards and which specific words we wanted to replicate from the standard. This would then be translated into simpler language, but it still needed to meet the requirements. After creating it, the technical writers were simultaneously completing their training so that we could give them the material to write. Lastly, they started to compose the content, followed by proof reading and tagging.

The tagging in this case is identifying the reusable content and identifying the master manual for that content.

If, say, the material was part of the safety policy, there could not be another manual reflecting anything different from the original safety policy decided in our Safety Management System manual. So, we tagged it, made it reusable content and told all technical writers and SMEs that, if they were taking anything from Safety, they needed to take it from this location. Comply365 allowed this to be done within their platform.

This was also true for anything that was shared, such as required forms, because we wanted all relevant material to be available for all manuals: so, forms

AIRCRAFT IT Operations • SPRING 2023 • 56

CASE STUDY: MYAIRLINE

appear as reusable content in those manuals. If anything in reusable content is changed, users will be informed of the change, and then they’ll incorporate that change. Therefore, all MYAirline’s manuals will remain congruent.

Finally, we had to review the manuals to make sure they were all correct and that we were happy with the product. Meetings were held to ensure our manuals were congruent because we understood how content with a specific purpose might sometimes be written differently across manuals. But we wanted to be sure they were all worded in exactly the same way to prevent misunderstandings when the users of the manuals read the material.

THE MANAGEMENT OF THE CHALLENGES

The challenges we faced were quite interesting, and we addressed them effectively.

First was the ‘Front Matter’, which is the term used to designate the part that precedes the actual content of a manual. In most manuals, the arrangement of the Front Matter is the choice of the author, but in Comply365 that’s slightly different, for reasons such as tracking effective pages or highlighting revisions.

That translates into a better user experience, such being able to tap the revision highlights and get directly to the location in the manual where that material was updated. However, the regulator was used to seeing the manuals ordered in a certain way. To address that, MYAirline engaged with the regulator to explain the purpose and advantages in terms of helping users locate the information they need in a much faster and convenient way. The Civil Aviation Authority of Malaysia assessed the new proposed logic and eventually approved it.

The last problem was a little workaround that we needed: The authorities required a wet signature and a wet stamp on the manual to show approval and acceptance. To get that in Comply365 we had to print the page, get it stamped and signed, scanned and then put back in the platform. It took a little more effort than we had expected, but fortunately it only involved a few pages.

“…we now moved from creating content in the ProAuthor platform of Comply365 to the distribution feature. Comply365 allows us to push out notices and circulars to all relevant staff on the same platform. This meant that all the circulars and notices could be better managed and co-located.”

Thankfully, all manuals were approved by the Civil Authority Aviation of Malaysia and our AOC was issued, effective as of 1 October 2022. That milestone was followed by the next interesting phase.

As part of the audit that we went through, there were findings from the regulator that we had to address and, in some cases, this meant the need to produce circulars and notices. Comply365 helped us to create circulars and notices, and we now moved from creating content in the ProAuthor platform of Comply365 to the distribution feature. Comply365 allows us to push out notices and circulars to all relevant staff on the same platform. This meant that all the circulars and notices could be better managed and co-located. The next question was, how were we going to ensure compliance? Again, Comply365 allows for the reader to sign the document electronically; that way, we keep a count of which manuals, circulars and notices have been read and when they were last accessed. This enables us to show the authorities that not only had we created the documents but that they are being used, circulated and read, as well as being updated regularly.

When we initially started the project, it was the CAAM regulatory documents that were to the forefront of our minds. However, where possible we had also worked hard to include the relevant IATA ISARPs into our manuals. Comply 365 had provided us the IOSA XML framework which meant we could ‘tag’ or mark a portion of content in our manuals as being put there for the purpose of meeting a regulatory or IATA audit item. This would ensure that any future author attempting to amend this manual would realize immediately that this statement is linked to a standard and should be treated with care. It also meant that by printing out these tagged sections we can very quickly create an inventory of ‘statements’ that we had written in explicitly to match a standard. This would make facing an audit much more convenient.

AIRCRAFT IT Operations • SPRING 2023 • 57

CASE STUDY: MYAIRLINE

“… in the EFB approval process you have to show proof of how documentation will be managed, the reliability of the system, and the requirements to meet all of the regulations and directives. Comply365 was there to ease the approval process…”

Finally, we are conducting surveys. As part of the Comply365 package, we are able to capture data through the Forms365 solution. In Forms365, it is possible to run a survey; so, we are now asking users to tell us how the documents can be improved and made more effective so that they will be more inclined to use them, and use them well.

FROM A HEAD OF DEPARTMENT’S PERSPECTIVE

Here’s a little history about the Civil Aviation Authority of Malaysia, which initially adopted EASA for their regulatory documents. Because CAAM is not a member of EASA, nor do we have any MOU (Memorandum of Understanding) with them, we are not able to have the updates or the latest information. Two years ago, the Civil Aviation of Malaysia, to which Capt. Dharmaraj Naiker was seconded, decided to adopt all of the ICAO Annexes. The CAAM started developing new manuals and new compliance material and all these documents were then uploaded to their website.

Some start-ups might be tempted to take shortcuts; perhaps try and get a manual from an existing airline similar to what they plan to be and edit the manuals to fit their brand. In MYAirline, because of the new requirements with the Civil Aviation Authority of Malaysia and our intent to tailor make our manuals,

“In MYAirline, because of the new requirements with the Civil Aviation Authority of Malaysia and our intent to tailor make our manuals, we used Comply365 to start writing our manuals from scratch.”

we used Comply365 to start writing our manuals from scratch. This meant we required training in the use of ProAuthor. Comply365, was able to provide us access to training; also, they could do it online so that the people who are using this platform are able to be trained and understand how to write the manuals on Comply365.

No experience or even knowledge of XML is required as it is fairly easy to create content in the Comply365 platform. Authoring can be done in XML to write the manuals. Also, the text can be imported into ProAuthor using a basic intuitive computer program; it doesn’t require sophisticated computer knowledge. The next thing is the indexing; paragraphs and numbering were automatic, and the styling was very customizable. In a nutshell, Comply365 was very useful; it was accommodating and was very easy to use for people who are using it for the first time.

In any airline, the organization needs to comply with regulations and directives so all the manuals that have been developed must meet the required standard. With the aid of Comply365 we managed to complete our AOC process within the CAAM charter timeline of 90 days. To be exact, we completed the AOC process in 77 days, which was a record for the regulator.

Comply365 also aided us in getting the MYAirline EFB conditional approval; in the EFB approval process you have to show proof of how documentation will be managed, the reliability of the system, and the requirements to meet all of the regulations and directives. Comply365 was there to ease the approval process for our EFB. Tracking and ensuring that all manuals, circulars and notices are being read and acknowledged was easy because the Comply365 system allows us to monitor who has and who has not read, opened or acknowledged the circulars and manuals that have been issued. This feature would also allow regulators to audit and see how many people have or have not read a given circular or manual update.

Last but not least, the manuals and other documentation were easily distributed and accessible to all users using Comply365.

AIRCRAFT IT Operations • SPRING 2023 • 58

CASE STUDY: MYAIRLINE

CAPTAIN R DHARMARAJ NAIKER

As Director of Flight Operations and with over 34 years of flying experience, Captain R Dharmaraj Naiker is responsible for maintaining competency in flight performance. Prior to joining MYAirline, he commanded A320 and A330 aircraft with AirAsia for more than 20 years. His qualifications include Safety Management System (SMS) for Airlines by IATA Training & Development Institute, Flight Operations Inspectors Classroom and On-the-Job Training Course by ICAO COSCAPSEA and Authorised Examiner (AE) Theory Course by CAAM.

CAPT. KUHAN ANANTHAVADIVEL Looking at the authoring process (figure 5), it doesn’t need a lot of people — just two people to write a manual. It takes three to four working days for a manual that consists of about 340 pages on average.

OCM in Action

Efficiency Examples Authoring a Manual

2 FTEs 3 to 4 working days 340 pages in avg.

Producing & Distributing a Circular

7 days

(paper-based process)

Now 7 minutes (current setup)

With over 30 years of experience in aviation and type ratings on A330, B737 and B777 types, Captain Kuhan Ananthavadiel was appointed MYAirline Head of Safety & Quality in May 2021. He spearheads Integrated Quality and Safety Management System (IQSMS) for the airline. Captain Kuhan has held various positions in flight safety and quality and holds a Master’s degree in Business Administration from University of Southern Queensland and a Bachelor’s degree in Management from Multimedia University.

MYAIRLINE Accessing Content

9 seconds

keyword search in all available content + identifying the correct manual + accessing the intended portion

Figure 5

Producing and distributing Circulars, can now be done in seven minutes rather than the seven days that the process could take if handled manually. Finally, when it comes to accessing the content, just look for the keywords and it takes you about nine seconds to get to the portion of content that you want.

MYAirline Sdn Bhd (MYAirline), is Malaysia’s latest airline established in January 2021. MYAirline operates a fleet consisting of Airbus A320-200 aircraft with flights from Kuala Lumpur to Langkawi, Kuching, Kota Kinabalu, Kota Bharu, Penang, Sibu, Tawau and Miri. The business is expanding its network within Malaysia and, by Q2 2023 to the ASEAN region, by providing affordable travel with class-leading services. By applying innovative and green technology within its products and services, MYAirline ensures a straightforward and seamless engagement for passengers.

COMPLY365

Comply365 provides enterprise SaaS (Software as a Service) and mobile solutions for content management and document distribution in highly regulated industries, and supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Comply365 improves operational efficiency, compliance, and effectiveness through an integrated solution that covers the entire document lifecycle from authoring to personalized and targeted distribution of content: an integrated and end-to-end solution.

WHAT’S NEXT FOR MYAIRLINE?

Using Comply365 has given us efficiencies and ensures that MYAirline will have strong governance from the start. It has also enabled the integration of workflows and electronic forms into the MYAirline documentation ecosystem across all departments. This has been an exciting start to our new airline, and we now look forward to further exciting things to come.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations • SPRING 2023 • 59

AIRCRAFT IT Operations: THE WORLD ACCORDING TO IT & ME!

Machines of loving grace Paul Saunders, Solutions Director at Vistair Systems considers the challenges of accepting our robotic overlords The current cliché when encountering any article or news report regarding artificial intelligence (AI) or machine learning (ML) is that the opening paragraph or statement provides a pithy critique on the state of the emerging technology being discussed and the correspondent then does a big reveal that the previous statement was in fact written by an artificial intelligence that was trained to provide an introduction for the technology in question in the style of Anderson Cooper or whoever.

Well, the joke’s on you journalists. Hot on the heels of Buzzfeed announcing a layoff of 12% of its workforce at the backend of 2022… [CLICK HERE TO READ] they’ve now announced that they’ll be using Open AI’s ChatGPT… [CLICK HERE TO READ]… to generate and tailor content. As a result their stock value has shot up 200%. [CLICK HERE TO READ] For giggles, rather than paying for stock photos or asking for a favour from our designer, I thought I’d have a play with OpenAI’s DALL-E AI to generate some suitable imagery for this column. I asked it to provide photo-realistic images of robots dressed as pilots. After tweaking the request and iterating on some of the more acceptable results I produced something that was kind of fit for purpose but was more able to showcase the state of the technology right now. It’s a bit like a Google search; extremely accessible, intuitive, and effective, but you kind of need to know what you’re doing to get the best results.

WHERE DOES AI THINK THAT AI IS GOING?

Rather than worrying about low-cost labor taking our jobs, the more valid concern for professionals the world over should be skilled jobs being taken over by robots. Aside from the continual debate about the future of flight and pilotless aircraft, where are we with regard to the adoption of artificial intelligence within flight ops software? I decided to ask an AI for its opinion (in this case ChatGPT).

Question: What are the potential uses for artificial intelligence and machine learning in commercial airlines today?

Answer: There are several potential uses for artificial intelligence and machine learning in commercial airlines today, including: 1. Predictive maintenance: AI can be used to analyze data from aircraft systems to predict when maintenance will be needed, reducing downtime and maintenance costs.

2. Flight optimization: AI can be used to optimize flight routes, fuel consumption, and other factors to reduce costs and improve efficiency.

3. Passenger experience: AI can be used to personalize the passenger experience, such as recommending in-flight entertainment or providing personalized offers.

4. Autonomous flight: AI can be used to develop autonomous flight systems, which can reduce the need for human pilots and improve safety.

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AIRCRAFT IT Operations: THE WORLD ACCORDING TO IT & ME!

5. Fraud detection: AI can be used to detect fraudulent activity, such as credit card fraud and ticket fraud, and improve security.

6. Air traffic control: AI can be used to improve air traffic control systems, such as predicting flight paths and reducing delays.

7. Customer Service: AI chatbots can be used to provide automated customer service to help passengers with their queries and concerns.

8. Predictive analytics: AI can be used to predict future demand for flights and adjust pricing and capacity accordingly.

“The use cases where we are looking to leverage artificial intelligence are mainly associated with building structure around unstructured data, and finding patterns in data.”

Q: What about for software used onboard the aircraft by pilots?

A: There are several potential uses for artificial intelligence and machine learning in software used onboard aircraft by pilots, including: 1. Flight management: AI can be used to assist pilots in flight management tasks, such as navigation and route planning.

2. Threat detection: AI can be used to detect potential threats to the aircraft, such as other aircraft or severe weather, and provide pilots with real-time alerts.

3. Systems monitoring: AI can be used to monitor the aircraft’s systems and alert pilots to any potential issues, such as low fuel levels or engine problems.

4. Decision support: AI can be used to provide pilots with decision support, such as suggesting alternative routes or providing weather updates.

5. Autonomous flight: AI can be used to develop autonomous flight systems, which can reduce the need for human pilots and improve safety.

6. Predictive maintenance: AI can be used to analyze data from aircraft systems to predict when maintenance will be needed, reducing downtime and maintenance costs.

7. Human-Machine Interface: AI can be used to improve the human-machine interface, such as providing intuitive and interactive interfaces for pilots to interact with the aircraft systems.

8. Autonomous Emergency Procedures: AI can be used to identify potential failure in the systems and provide pilots with the optimal emergency procedures.

may take time before it is fully integrated into all aspects of the industry. The adoption of AI in the airline industry also depends on the regulatory environment and the infrastructure available to support it.

It is also worth noting that the integration of AI in the airline industry must be done with a lot of caution and with a lot of testing, due to the high level of safety and security required by the industry.

Q: Do you think the airline industry is ready for the AI revolution?

A: It is difficult to say whether the airline industry as a whole is ready for the AI revolution, as it depends on the specific implementation and the readiness of individual companies to adopt and integrate AI technology into their operations.

However, many companies in the airline industry are actively researching and investing in AI and machine learning technology, indicating that they are aware of the potential benefits and are taking steps to prepare for its implementation.

AI technology has been implemented in some areas of the airline industry, such as predictive maintenance, flight optimization and customer service, but it

PAUL SAUNDERS

MAKING IT REAL

In my current field of Safety Management software, our users are telling us that they want technology to make things simpler for their users and to allow their teams to do more with less. They are not looking to completely automate their safety and compliance management systems nor remove humans from the processes. We’re currently adopting a softly-softly approach with this sort of technology to gain low-impact confidence, experience, and trust. The use cases where we are looking to leverage artificial intelligence are mainly associated with building structure around unstructured data, and finding patterns in data. This results in making suggestions to end-users and not making decisions for them.

So, it’s a case of the technology flagging cases where data looks like something that has been seen before, to allow the user to act on suggestions, rather than triggering automation without consent.

As ChatGPT said, integration of AI needs to be done with caution and with a lot of testing, as gaining the trust of users and regulators requires transparency, testing, and time… or at least that’s how it is according to IT & Me!

Paul is a product visionary and geek who’s spent over 20 years in aerospace IT working with airlines, MROs, OEMs and software companies around the world. He believes that much business software sucks and is on a mission to redress that. Currently he’s leading a team of Product Managers, Product Specialists and Project Managers as Solutions Director at Vistair Systems. He spent the last three years outside of aerospace working in the Atlassian ecosystem and is currently banging on about bringing some of that SaaS, cloud and serverless tech into the aviation world.

AIRCRAFT IT Operations • SPRING 2023 • 61

CASE STUDY: AEROLOGIC

A digital solution for greater flight efficiency at AeroLogic Frank Appeltrath, Head of Flight OPS & Support and Vincent Toegel, Fleet Chief B777, both at AeroLogic, show how Predictive Analytics and a Real-Time Weather App drove efficiencies and fuel savings AIRCRAFT IT Operations • SPRING 2023 • 62

CASE STUDY: AEROLOGIC

T

his being Aircraft IT eJournal, our case study is going to look at IT systems in an airline, in this case, AeroLogic. We’ll share with you what we have seen, what we have implemented and, in particular, our implementation and use of eWas Dispatch and eWas Pilot. We’ll also look at our implementation of SITA Optiflight. But before we go into details about these solutions from SITA FOR AIRCRAFT, let’s quickly introduce you to the airline in question, AeroLogic.

AEROLOGIC

The airline, a fifty-fifty joint venture between Lufthansa Cargo and DHL Express, is German based and operates cargo only services with an all Boeing 777F fleet.

We serve a world-wide network flying ninety-five precent intercontinental missions with several routes that are flown every day. AeroLogic is a very lean business and a young company compared to others, having started operations as recently as 2009 and having adopted a Greenfield approach. In that, we were very keen to use innovative IT systems from the start to provide the support that the airline needs for Operations. Now, let us look at the software, starting with eWAS Dispatch.

eWAS DISPATCH

This is a great software, meeting the need to track and monitor all flights in order to be aware if anything goes wrong or anything happens that shouldn’t. But eWAS Dispatch does more than just this; it’s not only a tracking tool with which we can see the actual position of an aircraft, but also full navigation data is included plus it can act as a planning and pre-planning tool with FlightWatch or Lido. With the planning tool, we can improve flight efficiency and, most important, it considerably increases flight safety, one of its biggest benefits. It’s a ‘manage by exception’ tool which works in the background at the OCC (Operation Control Center), serving large screens, showing where our aircraft are located around the world; plus some additional dashboards that we can take a look at below.

SITA Mission Control

REAL-TIME, COLLABORATIVE AIRLINE OPERATIONS, IN ONE PLACE

The world’s first collaboration tool designed specifically for an airline’s daily operational needs – and its entire operational environment – SITA Mission Control unites all Day of Operation duty personnel across the world, in one place.

Free up time

Keep things running like clockwork Reduce manual tasks

“With the planning tool, we can improve flight efficiency and, most important, it considerably increases flight safety, one of its biggest benefits.”

Discover SITA Mission Control online at:

www.sita.aero/ddo

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LEARN MORE

CASE STUDY: AEROLOGIC

Figure 1 shows that AeroLogic has a fully integrated navigational database and a system that allows us, even in-flight, to re-plan with the tool.

Our experience with eWAS Dispatch • We had various cases where we had been able to avoid diversions due to proper flight planning and based on available weather forecast.

SITA OptiFlight solutions that we are currently using are SITA OptiClimb and SITA OptiDirect. With them, we are able to leverage flight data for predictive analytics of fuel saving opportunities and outcomes (figure 2).

OptiFlight: Leveraging Flight Data for Predictive Analytics

• Inflight reroutings due to sudden ATC or airspace restrictions were handled easily with the integrated inflight replanning tool • Alerting functionality is amazing, especially when it comes to inflight re-routing for different reasons, most likely resulting in fuel issues

Figure 1

That has happened a few times, especially during the Covid pandemic. Flying into the USA and Canada, we were made aware shortly after departure from Germany that some ATC centers had been closed because of Covid cases. We were expecting to receive a re-route and were able to do that planning in eWAS Dispatch. There is a dashboard which gives us an overview of the status of all flights. If everything is green, as in the figure, we know that all of our flights in the air are working well.

SITA OPTIFLIGHT

Having introduced eWAS Dispatch, we’ll now move on to consider the customer case for the SITA OptiFlight suite of fuel efficiency solutions. For AeroLogic, saving fuel for each mission is a big issue, it’s one of the key priorities set to challenge aviation in the future. In that context, eWAS Pilot and the SITA OptiFlight suite are really helping us in making valuable fuel savings.

Figure 2

In the first stage, an aircraft predictive performance model is built taking one year or more years of historical data and using Machine Learning with a so-called trained model. There is input data and output data, which is fuel, and the model is trained with the mathematical function so that we can predict the fuel at each stage in the climb with certain input factors. This initial predictive model is customized to each of AeroLogic’s aircraft. Normally, performance manuals are for the whole fleet of an aircraft type: the performance data has to match each aircraft regardless of the aircraft’s age, weight, or how clean or dirty it is; but SITA OptiFlight uses data specific to each aircraft. On the right of figure 2, SITA OptiFlight is updating the performance model with Quick Access Recorder data which means that, if there is an engine wash, the data base will recognize that and the model will change. If the engine is changed, the model will similarly update.

That way, we always have a specific performance model for a specific tail.

“…we then take this predictive performance model, introduce four-dimensional weather forecasts, combine with our planned flight as per the OFP (Operational Flight Plan) and then apply the ‘what if’ engine with external influences on the flight such as, ‘what if there’s a noise abatement procedure’…”

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CASE STUDY: AEROLOGIC

This helps us in fuel efficiency because we then take this predictive performance model, introduce four-dimensional weather forecasts, combine with our planned flight as per the OFP (Operational Flight Plan) and then apply the ‘what if’ engine with external influences on the flight such as, ‘what if there’s a noise abatement procedure’, ‘what if there’s an ATC restriction’: the ‘what ifs’ can be customized and then a certain speed schedule can be sent out for the pilots to use. AeroLogic uses the Logipad EFB and has introduced the SITA OptiFlight suite into the EFB which can also use eWAS Pilot so the information can be presented both ways.

Figure 3 shows a SITA OptiClimb Speed Schedule which is always planned for a certain weight. We introduced it into the EFB because, when there is an update in weight, there is automatically an update for performance data in SITA OptiClimb.

OptiFlight: Bringing data science in the cockpit OptiClimb « What-if » Engine

In-house EFBP

OFP

Predictive Performance Model

OptiClimb OptiDirect

4D Weather Forecast

Figure 4

In the climb, the engine runs at a high power setting which means that there is a high margin for savings. What is being leveraged is the margin between the performance data calculator and the performance data of the actual aircraft.

With luck and a good aircraft, there will be more savings than if not. With a target application rate of 75 percent, we achieved up to 80 or 84 percent with training, training, training.

In figure 5, you can see a heatmap calculated by the performance model.

OptiClimb – Heatmap (1/2)

• Savings achieved with respect to TOW and ToC TOC\TOW

180

As we have already mentioned, the performance model supplied by the manufacturer is valid for each aircraft and you can calculate a model for each specific tail which then normally results in slower climb speeds with a slower speed up to the washout schedule, then you near the true speed again but this results in less fuel flow during the climb (figure 4)

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Here, based on customer experience, one really important thing is that, if you use this as a SOP (Standard Operating Procedure), there has to be a really good cross-check between the data calculated and the data introduced in the FMC because any errors tend to happen in the transfer, when humans are involved.

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HOW SITA OPTICLIMB WORKS

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As can be seen, if you plot the top of climb (ToC) versus the take-off weight (TOW), for most combinations of Top of Climb and Take-off weight, there is a fuel saving achievement if SITA OptiClimb is used. There are certain weights, say 260 tonnes weight with low Top of Climb level, say 290, where SITA OptiClimb will report no savings are achievable (figure in red on the bottom line) but there will usually be savings, the figure shows, of up to 500kg of fuel savings per climb and that is really a lot. Also SITA OptiClimb is fully automated if you introduce it as a SOP.

AIRCRAFT IT Operations • SPRING 2023 • 65

CASE STUDY: AEROLOGIC

OptiDirect – Cruise optimization

SITA OPTIDIRECT — CRUISE OPTIMIZATION

SITA OptiDirect is the other solution (figure 6) that we use at AeroLogic and it also is a machine learning (ML) model but this time it’s about lateral trajectories.

• Shortcut opportunities based on historical tracks flown Opportunity

Challenge

Solution

Pilots can request directs from ATC to save time & fuel

Which directs?

How much savings?

Recommend shortcuts based on historical tracks flown, with an indication of fuel & time savings

OptiDirect Request direct routing clearance to ATC for: • RANUX - ARCKY saves 71 kg & 2 min (flown > 9 times)

“…there will usually be savings, the figure shows, of up to 500kg of fuel savings per climb and that is really a lot. Also SITA OptiClimb is fully automated if you introduce it as a SOP.…”

All pilots benefit from historical shortcuts Figure 6

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CASE STUDY: AEROLOGIC

Basically, it’s better data matching; taking the historic flight data and the system looks at which direct was most often given by ATC (Air traffic Control) in the past; so, you’re using real-time data, and analyzing it for directs flown leading to an output which says ‘this flight plan was flown in the past on twenty-one occasions and the average saving achieved was 71kg of fuel and two minutes flight time’.

All pilots benefit from historical shortcuts which were given to colleagues flying on earlier occasions (figure 7).

OptiDirect – Shortcuts flown

OptiFlight – Savings achieved Shortcut trajectory

Figure 7

In figure 7, you can see results from all of AeroLogic’s fleet of 20 Boeing 777F aircraft as analyzed by SITA OptiFlight. It is also possible to filter when a direct is recommended or not, plus, combined with eWAS, the system also looks for danger areas and where there will not be a direct shortcut through closed airspace. It is extremely easy to use and also visually pleasing.

That brings us to the SITA OptiFlight savings achieved by AeroLogic (figure 8) from May 2021 to April 2022 (12 months).

• From May 2021 until April 2022 (12 months)

OptiDirect

OptiClimb 205 kg

83%

83 kg

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Average savings per climb

Application rate

Average savings per shortcut taken

Time saved

2,718 t

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CO2 emissions cut

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CO2 emissions cut

Figure 8

“We achieved an application rate of 83 percent because we used SITA OptiClimb as a SOP: the average savings were 205 kg of fuel per climb which worked out to 2,718 tonnes of fuel over the 12 months, cutting 8,561 tonnes CO2 emissions in that period.”

We achieved an application rate of 83 percent because we used SITA OptiClimb as a SOP: the average savings were 205 kg of fuel per climb which worked out to 2,718 tonnes of fuel over the 12 months, cutting 8,561 tonnes CO2 emissions in that period. From AeroLogic’s experience with our pilots, we talk about emissions because they care about emissions. On the same figure, you can see that OptiDirect delivered smaller savings but they were really easy to achieve and delivered an average of 83 kg per shortcut taken which amounted to 226 tonnes of fuel saved over the year with CO2 emissions reduced by 712 tonnes which is a lot for a system that is fully automated if introduced correctly.

AIRCRAFT IT Operations • SPRING 2023 • 67

CASE STUDY: AEROLOGIC

eWAS PILOT

At AeroLogic, we also use eWAS Pilot (figure 9) for our pilots who really like it because, the more precise weather forecast data they have for their flight, the less fuel they need to take; it’s a matter of trust.

eWAS Pilot

some extra margins in there. The tool is really great, because the weather data is accurate, it is introduced with ATC restrictions, is highly intuitive and it’s managed by exception, so shows the pilot when there is something out of line.

SITA OptiClimb and SITA OptiDirect are fully integrated in the eWAS Pilot App as can be seen in figure 10.

eWAS Pilot + OptiClimb

Visualize Everything View multiple sources of information onto a single overlay

OptiClimb Clear readout of recommendations for input into FMC

Highly Intuitive Interface Receive the right recommendation at the right time, in the most efficient way

Manage by Exception Smoothen decision flow by focusing on problem areas

Figure 10

Figure 9

If the data is precise, they’ll trust the data and fly precisely. If there is a margin for error in the data as presented, then they will take on extra fuel or will try to get

This is the same output that AeroLogic introduced in our Logipad EFB. It just has to be taken over in the FMC, in this case for Boeing aircraft, where it’s really easy to enter and, if you have checked the entry, from here on, its automatic for achieving fuel savings.

AIRCRAFT IT Operations • SPRING 2023 • 68

CASE STUDY: AEROLOGIC

the weather also into account. Thereafter, the pilot can ask ATC for the direct and normally will get it in most parts of the world, if requested politely.

That is a brief look into how AeroLogic has applied modern, data driven software applications — predictive analytics and real time weather information — to improve aircraft and on-time performance as well as achieve significant savings in fuel consumption while reducing CO2 emissions.

FRANK APPELTRATH

Frank is Head of Flight OPS & Support at AeroLogic GmbH and the responsible Manager for the day to day OPS at AeroLogic. With 35 years of experience in aviation, Frank and his team focus on the control and monitoring of all of AeroLogic’s flights, including contingency handling, postflight analysis and emergency response within a highly developed and automated IT environment.

VINCENT TOEGEL

As fleet Chief B777 at AeroLogic GmbH, Vincent is a Training Captain on the B777 with a total of 21 years aviation experience, including more than 10 years holding management positions. He is a member of the DHL Fuel Optimization Program and responsible for Flight Efficiency at Aerologic, being very passionate about Fuel Efficiency and Software due to his academic background in Electronics Engineering and Telecommunications.

SITA OptiDirect also has a really nice implementation (figure 11).

eWAS Pilot + OptiDirect OptiDirect Recommendations displayed with key information to easily make ATC requests

Figure 11

The route for the aircraft is the solid white line: the dashed lines are recommended directs from the system. The pilot can click on each dashed line which will then turn green and show past achievements; including how often it has been flown, how much fuel it can save and how much time it can save, taking

AEROLOGIC

A joint-venture between DHL and Lufthansa Cargo, AeroLogic is a German cargo airline which operates scheduled international and long-haul cargo services out of its hubs at Leipzig/Halle Airport and Frankfurt Airport with 21 Boeing 777F aircraft.

Operations are broadly in two parts. From Monday to Friday it mainly flies to Asia, serving the DHL Express network. On weekends, it mainly operates to the United States on behalf of Lufthansa Cargo

SITA FOR AIRCRAFT

SITA FOR AIRCRAFT represents the aircraft arm of SITA, with solutions for airlines, airports, aircraft and governments and delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally. One hundred percent owned by the air transport industry, SITA, with its service team of more than 2,000 people around the world, powers a digital shift to make air travel more connected, seamless, efficient, safe and sustainable.

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AIRCRAFT IT Operations • SPRING 2023 • 69

DIRECTORY

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations.

Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process.

Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

Air Support A/S

W: www.acftperfo.com T: +32 476 76 76 08 E: info@acftperfo.com

W: www.ppsflightplanning.com W: flightwatch.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Waterloo, Belgium

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face.

Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Automated Systems In Aircraft Performance (ASAP) W: www.asapinc.net T: +1 724-742-4777 E: info@asapinc.net

Location: Pittsburgh, Pennsylvania, United States of America

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing • Ops Control | Flight Watch

NAME OF PRODUCT MARKETED • ASAP STAR System

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Flight tracking • Crew briefing facilities

KEY BUSINESS/SOFTWARE AREAS • Runway Analysis • Weight and Balance • OEI Turn Procedures • Drift Down • Flt Planning/Sched/Res Integration

AIR SUPPORT specializes in the provision of the desktop and cloud-based flight planning software PPS Flight Planning System (PPS) and the integrated CrewBriefing web application and flight tracking. The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, trip-tailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart.

The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available.

PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated high quality flight briefing packages • Low acquisition and running costs offering highest costbenefit ratio in the market

Automated Systems in Aircraft Performance, Inc. has been supplying runway analysis since 1995.

The STAR EFB and Flight Operations software would be a great asset by not only improving safety but also saving money through fuel planning and reduced wear on engines through the use of reduced power takeoffs.

The STAR product integrates runway analysis, weight & balance, drift down, flight planning, scheduling, reservations into one easy to use application. Along with these features the product also displays Weather, NOTAMs, and One Engine Inoperative escape routes.

To help manage users, devices, and system updates, the Mission Control Module eases the burden for the IT department. You may distribute the application through the Apple Business Manager for more control over software implementation and updates.

Additionally, the application has the ability to run with and without an internet connection, allowing pilots and dispatchers to always have the ability to calculate performance data. ASAP provides services for all aircraft variations, configurations, and engine types. All in one application.

• Premium flight tracking via OpsControl

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AIRCRAFT IT Operations • SPRING 2023 • 70

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DIRECTORY

Avionics Support Group

AVIOBOOK

AVTECH Sweden

W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net

W: www.aviobook.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Florida, USA

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Sweden

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

NAME OF PRODUCT MARKETED • AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

ASQS (Advanced Safety and Quality Solutions)

KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures.

IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

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KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight application • Navigation DataBase, weather data, ADS-B AvioBook, a Thales Group company, supports airlines as a partner in their digital strategy. AvioBook offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner.

This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient than even before.

With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

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AIRCRAFT IT Operations • SPRING 2023 • 71

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization.

The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

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DIRECTORY

The Boeing Company

Bytron Aviation Systems

CAE

Comply365

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.bytron.aero T: 01652 688 626 E: info@bytron.aero

W: www.cae.com T: +1 (514) 341-6780 E: CivilFlightServicesSalesOps@cae.com

W: www.comply365.com T: +1 (877) 366 2365 E: info@comply365.com

Location: 65 Offices Worldwide

Location: Kirmington, United Kingdom

Location: Global presence

Location: USA

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool

NAME OF PRODUCT MARKETED • skybook aviation cloud

NAME OF PRODUCT MARKETED • Training Management • Crew Management • Flight Management • Operations Control • Airport Management • In-Flight Services Management

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)

KEY BUSINESS/SOFTWARE AREAS • Flight operations software solutions • Pilot and crew apps (Rosterbuster and RB Logbook)

KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking

KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry.

The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck. skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE’s flight operations software backed by a global team and unparalleled expertise.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE’s customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT Operations • SPRING 2023 • 72

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DIRECTORY

Conduce

CrossConsense

.

eTT Aviation

Evionica

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

W: www.evionica.com T: +48 507 787 737 E: office@evionica.com

Location: Nuneaton, UK

Location: Frankfurt Germany

Locations: Boise, ID, USA

Locations: Poland (Warsaw), Austria (Vienna)

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eCentral8 • eTraining8 • eForm8 • eDoc8

NAME OF PRODUCT MARKETED • Aircraft Fleet View • ACSIS • AviationDW

NAME OF PRODUCT MARKETED • SkedFlex

NAME OF PRODUCT MARKETED • Evionica WB • Evionca FTS

KEY BUSINESS/SOFTWARE AREAS • Electronic Logbook (ELB) • Cabin Log • Electronic Forms Designer • Document Viewer Conduce pioneer mobile aviation solutions. eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide. eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

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KEY BUSINESS/SOFTWARE AREAS • Support and Hosting • Consulting and Data Migration • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

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KEY BUSINESS/SOFTWARE AREAS • Flight & Crew Management • Fleet (Movement) Management • Qualification & Training Management • Crew Pay • Line & Preferntial Bidding SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated.

Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork.

Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

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AIRCRAFT IT Operations • SPRING 2023 • 73

KEY BUSINESS/SOFTWARE AREAS • Weight & Balance Software • Flight Training Software • Computer Based Training Evionica delivers smart software for Weight & Balance, Flight Training and Computer Based Training to Airlines, Airports and Training Organizations.

With over 100 clients the business is cooperating with recognized partners like Wizz Air, LOT Polish Airlines, Lufthansa Aviation Training, Abu Dhabi Aviation Training Center and many more.

Evionica Weight & Balance Software: The solution allows users to reduce costs and has a very intuitive interface where training requires only 1 hour. Within 60 seconds you are able to produce a load sheet.

Flight Training Software: Streamline administrative processes for training. Automate operations and save time with cloudbased software, plus go paperless.

Computer Based Training: Pilot Training CBT with content explained in a straightforward way, having a natural lector voice, superior graphics and animation. A dark theme prevents users’ eyes from tiring. Small portions of information make it easier to remember content.

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DIRECTORY

AIRCRAFT IT Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved?

Simply email scott.leslie@aircraftIT.com for more information

www.aircraftIT.com

Flatirons

Flightkeys

Flightman

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.flightkeys.com T: +43 6991 777 6959 E: christoph@flightkeys.com

W: www.flightman.com T: +353 1 5547203 E: info@flightman.com

Locations: Europe, Asia, USA, Middle East

Location: Austria, Vienna

Location: Dublin, Ireland

NAME OF PRODUCT MARKETED • CORENA Suite

NAME OF PRODUCT MARKETED • FLIGHTKEYS 5D • SPACEKEYS - RAIM PRO

NAME OF PRODUCT MARKETED • eJourneyLog • Electronic Flight Folder • Cabin Manager • eTechLog • Cabin Defect Log

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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KEY BUSINESS/SOFTWARE AREAS • Flight Planning • 5D Cost Optimization • Data Services (Nav, Weather) • Smart NOTAM Services • Delivery, Integration, 24/7 Support This Vienna service company was founded in April 2015 by a team of high profile aviation experts with very specific knowledge and long-term experience in the field of flight planning and optimization: Their mission is to completely re-write the science of flight management for the 21st century by precisely meeting the emerging requirements of cost-optimized airline operations, trajectory-based operations and the reduction of emissions. Flightkeys’ research takes place in a corporate climate that promotes innovation and a continuous search for excellence. The focus is on user-friendly systems that provide the ultimate level of cost optimization and integrate seamlessly into future airline operations and ATM systems. FLIGHTKEYS 5D - as the only 21st century flight management system - will balance airline network throughput, greenhouse gas emissions and safety in the most cost-efficient way and covers a scope far beyond any solution currently available on the market. By improving communication and collaboration amongst stakeholders in the aviation industry it will lead to a smarter and more productive use of aircraft and airspace. So watch Flightkeys closely, or feel free to invite them to present their new 5D solution.”

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AIRCRAFT IT Operations • SPRING 2023 • 74

KEY BUSINESS/SOFTWARE AREAS • Connected EFB Applications • Streamlining Flight Ops processes • Full Electronic Techlog • Cabin Defect Management • Enhanced Passenger Experience The Flightman solution suite enables airlines to streamline their operational processes across Flight Operations, Maintenance and Inflight Services. Transforming data into meaningful insights.

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DIRECTORY

FlightWatching

Flygprestanda AB

Flyht

Honeywell

W: www.flightwatching.com E: beaujard@flightwatching.com E: contact@flightwatching.com E: romain.blanquet@flightwatching.com

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

W: www.flyht.com T: 1-403-250-9956 E: info@flyht.com

W: www.aerospace.honeywell.com

Location: Malmö/Sweden, New Milford, CT/USA

Location: Calgary, Canada; Denver, USA

NAME OF PRODUCT MARKETED • APU Fleet Management • Wilco data platform • Wilco fuel saving platform

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • FLYHT AFIRS 228 Iridium SATCOM Solution

KEY BUSINESS/SOFTWARE AREAS • APU & nose to tail predictive maintenance • Fuel saving solutions • Engine trend monitoring • Aircraft data market place • ACARS cost saving solutions

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures

Location: Phoenix, AZ and Atlanta, GA

Location: Toulouse, France

FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.

Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

Our customers are: • MROs looking for solutions to build their own fleet management solutions

KEY BUSINESS/SOFTWARE AREAS • Actionable intelligence • Airborne hardware • Communications solutions • Weather sensors FLYHT’s traditional services are transforming into Actionable Intelligence that integrates the airline, airport and aircraft data into actions that increase profits and an airline’s competitive advantage.

FLYHT’s customers have the advantage of real time data from their onboard AFIRS technologies and every airline can benefit from the integration of the data between airline, airport, and aircraft. With more than 80 airlines operating over 800 aircraft and with 2,000 Airbus installed units we are confident the AI solutions being developed, using our proprietary jetBridge technology, will be well received by our current and future customers

• Airlines chasing solution to cut fuel burn on ground

The integration of FLYHT’s traditional real-time AFIRS data services combined with the technology coming of age in other industries such as IoT, Edge computing, blockchain and Cloud infrastructure, along with data capture data from RFID, Wi-Fi, and other devices creates an opportunity for FLYHT’s customers to get maximum benefit from these technologies

Contact us for your customized digital solutions.

for little or no capital investment.

• OEMs willing to explore and collect aircraft data related to equipment behavior

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AIRCRAFT IT Operations • SPRING 2023 • 75

NAME OF PRODUCT MARKETED • Honeywell Flight Efficiency • Honeywell Forge Performance+ KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight Data Analytics • Enterprise Performance Management • Sustainability Software Honeywell products and services are found on virtually every commercial, defense and space aircraft in the world. With an unmatched heritage of innovation that spans more than a century, our aim is to solve the greatest challenges CEOs, pilots, operators, passengers, finance, maintenance and cabin crews face — and transform the way we all fly. We deliver improved fuel-efficiency, more direct and on-time flights, and improved operational efficiency through advanced SaaS offerings like Honeywell Flight Efficiency and Honeywell Forge Performance+. With one of the industry’s most comprehensive portfolios of hardware, software, and services, we transform the entire aviation operations ecosystem, from the flight deck to the MRO facility.

Honeywell Flight Efficiency is the industry’s most advanced and capable fuel efficiency and airline data analytics solution.

More aircraft rely on Honeywell Flight Efficiency to improve flight efficiency and reduce carbon emissions than any other solution. Often replacing multiple point solutions, our software connects stakeholders across the entire organization to provide a unified source of truth for all operations-related data. Our advanced analytics help users to uncover the hidden potential beyond standard best practices. Even airlines with mature and sophisticated fuel-efficiency programs have unlocked significant additional savings by implementing Honeywell Flight Efficiency.

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DIRECTORY

AIRCRAFT IT Operations

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Information Design One

Jet Aviation Staffing

Leon Software

W: www.id1.de T: +49 69 244 502 0 E: sales@id1.de

W: www.jetaviation.com/services/staffing T: 1-201-637-2211 E: neil.engerran@jetaviation.com

W: www.leonsoftware.com T: 00 48 22 307 07 22 E: sales@leonsoftware.com

Location: Germany

Location: 47 Locations Worldwide

Location: Warsaw, Poland

NAME OF PRODUCT MARKETED • aFuel • aWall

NAME OF PRODUCT MARKETED • Permanent & Direct Hire Placement • Temporary & Freelance Placement • Outplacement • Staffing Marketplace

NAME OF PRODUCT MARKETED • Leon

KEY BUSINESS / SOFTWARE AREAS • Fueling Optimization • Digitalization • Business Intelligence • Data Analytics • Process Improvements Information Design turns aviation data into valuable and insightful information — with the goal to create information and design it. Based on that philosophy, they’ve developed unique IT solutions and worked with some of the world’s renowned airlines, airports, and aviation corporations. aFuel — The World’s Largest Digital Fueling Network: aFuel is the system of choice when it comes to digitalizing the operational fueling process. The digital exchange platform connects airlines with a huge load of into-plane agents around the world. Due to its swift implementation and worldwide coverage of airports, airlines benefit right from the start. aWall — Great Success Arises in Real-Time: aWall is the world’s only aviation real-time dashboard, which unites fieldproven live metrics and clear data visualization on top of a scalable and cloud-based business intelligence platform — exclusively developed for airlines, airports, and ATC

KEY BUSINESS / SOFTWARE AREAS • Payroll Solutions • Permanent Placement • Temporary Placement • Outplacement Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, Jet Aviation Staffing continues to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of their external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure they are recommending the best talent. Dedicated to the details, Jet Aviation Staffing’s expertise ensures a perfect career opportunity match for each of their candidates and a seamless experience for their customer.

KEY BUSINESS / SOFTWARE AREAS • Scheduled Operators • Business Operators • Cargo Operators • Trip Support • Charter Brokers Leon Software excels in delivering an advanced cloud-based solution for the aviation business, including scheduled and cargo operators, business aviation, trip support companies and brokers. From flight OPS and crew management to charter sales, Leon provides a versatile platform design in a digital ecosystem of an aviation organization. With years of continuous development, customization and workflow automation are an essential part of Leon Software’s philosophy.

Established in 2007 in Warsaw, Poland, Leon Software is currently the leader in its area of expertise in Europe, with over 300 companies consistently capitalizing on the platform’s functionality in their day-to-day operations.

scott.leslie@aircraftIT.com for more information

www.aircraftIT.com

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AIRCRAFT IT Operations • SPRING 2023 • 76

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DIRECTORY

AIRCRAFT IT Logipad DextraData

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

Lufthansa Industry Solutions

Lufthansa Systems

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

Location: Essen, Germany

Location: Germany, Switzerland, USA

Location: Germany and in 16 other countries.

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

NAME OF PRODUCT MARKETED • IT Solutions

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iOs & Windows EFB Management • Cloud-based or on prem & fully customizable • For pilots, cabin and maintenance DextraData, an IT consulting company and independent software vendor located in Germany, is the company behind Logipad. The Essen-based specialists for digitalization have understood the potential of the solution. Initially, Logipad was developed in 2002. Since then, Logipad has been providing airlines with a trusted Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground staff. Due to a single sync transaction process and modules like document management, eForms and eBriefing / EFF, Logipad reduces paperwork. It focusses on process optimization through digitalization and is flexible and adaptable to the user’s needs. Logipad latest version offers top notch security standards through 2FA. Furthermore, DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management.

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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved?

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AIRCRAFT IT Operations • SPRING 2023 • 77

www.aircraftIT.com

DIRECTORY

NAVBLUE

NVable

OpenAirlines

PACE — a TXT company

W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 (0)5 31 61 52 18 E: stephane.nitenberg@openairlines.com

W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com

Location: Toulouse, France; Waterloo, Canada; Hersham, UK; Stockholm, Sweden; and Bangkok, Thailand

Location: UK

Location: France, Hong Kong, USA, Canada

Location: Germany, France, USA

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • SkyBreathe® Analytics — Fuel management software • SkyBreathe® MyFuelCoach — Pilot engagement app • SkyBreathe® OnBoard — Real-time eco-flying app • SkyBreathe® APM — Aircraft Performance Monitoring • SkyBreathe® OCC — On-time performance analysis

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

an Airbus Company

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an Airbus Services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned

by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport.

NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • EFB app for In-flight optimization • Aircraft Performance Monitoring • CORSIA & EU-ETS Management • On-time performance analysis

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community.

We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

Starting from the observation that every year, nearly 660 million tons of CO2 are emitted by airplanes, i.e. more than 20 000 kilos of CO2 per second, OpenAirlines has developed innovative solutions to help airlines reduce their costs and environmental impact.

Drawing on eight years of R&D, SkyBreathe® came into the market in 2013 as an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%.

Every department contributes to a safe and efficient fuel culture. That’s why SkyBreathe® is a 360° eco-flying platform designed to connect all stakeholders — Chief Pilots, Fuel Managers, Dispatchers, Pilots, and Performance Engineers, to name a few. The platform provides all the tools they need to build and grow a successful fuel efficiency program without juggling many different tools.

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AIRCRAFT IT Operations • SPRING 2023 • 78

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DIRECTORY

AIRCRAFT IT REDifly

The SA Group

SITA FOR AIRCRAFT

W: www.redifly.com T: +41 43 555 31 65 E: las@redifly.com

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.sita.aero/aircraft E: media.relations_aircraft@sita.aero

Location: Switzerland (HQ), Ireland

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

NAME OF PRODUCT MARKETED • REDiFly Pilot Log • REDiFly Tech Log • REDiFly Cabin Log • REDiFly Command (Ground System) • REDiFly Core (Integration Module)

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

KEY BUSINESS/SOFTWARE AREAS • Full Electronic Technical Logbook • Digitization of paper process • Data harvest, storage & analytics • Maintenance and scheduling integration • CAME & compliance support • Defect management REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.

What do we do? At REDiFly we work with the key people involved in digitizing your current paper-based aircraft technical logbook. In doing so, we increase levels of safety and regulatory compliance, streamline flight-to-ground connectivity and enable digital archives of secure and searchable aircraft records. We provide a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure.

The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

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Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab • eWAS Pilot • OptiClimb • OptiDirect • Opti Level • OptiSpeed • Mission Control KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments.

Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally.

SITA is powering a digital shift to make air travel more connected, seamless, efficient, safe and sustainable. Its communications network connects every corner of the globe and handles vast volumes of data every second.

What makes us different? We are an independent company that applies a user-centric approach by working closely with our customers through the onboarding, trial and go-live phases of an implementation. Our flexibility means that REDiFly adapts to your current processes rather than the other way around.

SITA is 100% owned by the air transport industry, with a presence in 200 countries and territories and a customer service team of more than 2,000 people around the world.

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Operations

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AIRCRAFT IT Operations • SPRING 2023 • 79

Webinars eJournals Software Conferences News Advisory Unit Want to be involved?

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DIRECTORY

SkyPath

SkyPlan

Smart4Aviation

StorkJet

W: skypath.io T: +972-3-9003510 E: Contact@skypath.io

W: www.skyplan.com T: 1844SKYPLAN(7597526) E: info@skyplan.com

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com

Location: Tel-Aviv, Israel; USA

Location: Canada, UAE

Location: Netherlands, Poland, Canada, USA

Location: Poland

NAME OF PRODUCT MARKETED • SkyPath™ Turbulence • SkyPath™ PIREPS • SkyPath™ data services

KEY BUSINESS/SOFTWARE AREAS • Flight planning • Cost Indexing, Air Nav charge, route optimization • Integration — Airline Scheduling, EFB, Performance • Automated flight planning, briefing, filing • Flight watch

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER

NAME OF PRODUCT MARKETED • FuelPro — Fuel Efficiency Dashboard • AdvancedAPM — Aircraft Performance Monitoring • FlyGuide — EFB app to engage pilots

KEY BUSINESS/SOFTWARE AREAS • EFB iOS App • Dispatch flight planning WEB module • Management Analytics and Bi • Incidents and playback Debrief • EFB and WEB integration SDK & APIs Skypath is world’s leading turbulence and auto-PIREPs data service provider whose alert system improves cabin safety and cuts airline operating costs. Established in 2015, It is a one-of-a-kind software-only solution which provides unique turbulence data based on a smart patented algorithm.

SkyPath already has more than 30K subscribers, including major US airlines. Airlines using SkyPath join a larger crowdsourcing network, and gain access to turbulence mapping generated using SkyPath’s patented AI technology and real time airborne data collection. SkyPath provide service to thousands of users a day and is becoming the industry gold standard

Skyplan services Ltd. is an industry leading airline service provider of flight planning solutions, consulting, IT services, fuel, and trip planning services.

Aurora2 is a comprehensive, fully-integrated SaaS package that successfully manages flight planning, maintenance, briefing, automation, and integration requirements of modern airlines. It supports flight operations to evaluate the optimal route while taking current flight related data into account.

The route module identifies the best route from multiple options while taking current flight-related data into account.

The flight planning solution not only optimizes flights, but also allows the strategic evaluation of future routings and the statistical analyses of city pairs.

Aurora2 creates a universal framework of airline pre-flight planning and coordinates airline scheduling, maintenance, performance, EFB, briefing, weight and balance, and flight watch. It is designed to reduce or eliminate manual processes, enabling semi- or full automation for airline dispatchers to save time and money for more strategic technology usage.

Skyplan can help reduce airline IT complexity, lower costs, and eliminate inefficiencies by making flight planning and business solutions work harder for you. The Skyplan support team takes a holistic view of your needs and designs solutions for your environment and business objectives while leveraging proven delivery methods, local talent, and in-depth domain knowledge for the lowest TCO.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as among others Air Canada, Delta Air Lines, Qantas, Emirates, Air France, easyJet, Alaska Airlines, Iberia and Cebu Pacific have all benefitted from implementing Smart4Aviation solutions.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

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AIRCRAFT IT Operations • SPRING 2023 • 80

KEY BUSINESS/SOFTWARE AREAS • Fuel efficiency • Flight Profile Optimization • Aircraft performance monitoring • Idle Factor We help airlines save fuel and reduce CO2 emissions by analyzing their flight data.

StorkJet is the only company on the market that provides a full scope of fuel efficiency solutions for all aircraft types: FuelPro — Fuel Efficiency Dashboard powered by AI to save fuel within 44 initiatives from all flight stages.

FlyGuide — an engaging EFB app designed by pilots for pilots, which helps prepare for the flight, gives real-time support during all flight phases and shares reliable feedback.

AdvancedAPM — Aircraft Performance Monitoring software provides up-to-date performance factors for accurate fuel planning.

Idle Factor — for descent optimization.

In 2022 StorkJet helped its customers save over 60 million USD and reduced carbon emissions by 186k tons. These achievements have earned StorkJet numerous awards, including being named the world’s best technology company last year.

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DIRECTORY

Taillog

Tomorrow.io

TrustFlight

Ultramain

W: www.Taillog.aero T: 0045 2929 3020 E: sales@taillog.aero

W: www.tomorrow.io E: sales@tomorrow.io

W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

Location: Albuquerque, New Mexico, USA

KEY BUSINESS / SOFTWARE AREAS • Weather Insights • Hyperlocal Weather • Airline Collaborative Decision Making Platform • Lightning Detection and Alerting

NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

Tomorrow.io is the world’s leading Weather Intelligence Platform™, helping countries, businesses and individuals manage their climate security challenges. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more use Tomorrow.io to dramatically improve operational efficiency. Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

Locations: Boston, Tel Aviv, Boulder, Singapore

Location: Roskilde, Denmark

NAME OF PRODUCT MARKETED • Taillog EFB KEY BUSINESS/SOFTWARE AREAS • Digital OFP • Weight & Balance • Journey-/Techlog • Data Analysis tool • Aircraft Data integration TAILLOG EFB System is a fully integrated EFB and flight progress tool containing your flight plan details, company documents, weather charts and NOTAM’s, to name a few.

The digitalization of the workflow amongst operators is of high priority to Taillog EFB System and they have achieved this with a ‘Go for Simplicity’ approach ensuring satisfaction amongst their customers.

TAILLOG interfaces with pre- and post-flight systems and enables both automatic and manual control, supporting calculation of abeam times and fuel consumption thereby eliminating miscalculations and human errors. Their EFB is continuously evolving based on the market developments and Taillog’s latest capability of retrieving, utilizing and distributing data from the aircraft directly within their EFB, which is truly optimizing the efficiency amongst operators throughout their respective departments.

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.

Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards.

Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

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AIRCRAFT IT Operations • SPRING 2023 • 81

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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DIRECTORY

Vistair Systems

Weathernews Inc.

Web Manuals International

Yonder

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: global.weathernews.com T: 00 45 392 78720 E: skysales_eu@wni.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info

Location: United Kingdom and USA

Locations: Tokyo, Oklahoma, Copenhagen, London Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul

Location: Sweden, USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • DocuNet • SafetyNet

NAME OF PRODUCT MARKETED • Go or No-Go Decision Support • Personal weather briefings • En-Route Weather Forecast • Foster Flight Watch • Foster EFB • Flight Operations Control Support • Airspace Critical Operations Support

NAME OF PRODUCT MARKETED • Web Manuals

NAME OF PRODUCT MARKETED • Yonder

KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning • Smarten Up Your Documents

KEY BUSINESS/SOFTWARE AREAS • Airlines weather support • Daily weather forecast • Weather IT solutions

Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations and standards.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200) • Electronic Flight Bag (EFB) • Document Management and Distribution Platform • Maintenance & Engineering • Flight Operations • Compliance Tracking • Form Creation and Management • Aviation Safety Management Software Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations.

Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

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Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information.

Weathernews Inc. supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing.

The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews Inc.’s risk communicators are available to assist users in any weather-related needs.

Weathernews Inc. has more than 30 years experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability.

Weathernews Inc.’s services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.

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Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

Yonder brings operations manuals and aircraft manufacturers’ handbooks together in one place. The solution’s smart features — including intuitive dashboards, role-specific updates and a responsive offline app — make life much easier for aircrews and ground staff alike. But Yonder has many advantages for editors and authors too: as well as making it simple to cross-reference content and avoid duplicates, it offers fully-integrated approval and publication processes.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

Our Highlights • User- and task-specific information management • Automated revision management syncing manufacturers’ and operations manuals • Manual and compliance connectors

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

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AIRCRAFT IT Operations • SPRING 2023 • 82

First-class service: Yonder’s personalized customer care Looking for advice? Need help with onboarding? Or day-today support? Our expert team offers outstanding customer service with all the hallmarks of Swiss quality and is ready to help you tailor Yonder to your every need.

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AIRCRAFT IT Operations