AIRCRAFT IT Operations: VENDOR FLIGHT LOG
VENDOR FLIGHT LOG: COMPLY365
CCO Sergio Ramos shares how value generation drives Comply365’s approach to product development and customer success Sergio Ramos is responsible for global sales, marketing and customer success efforts at Comply365. With more than 20 years of commercial experience developing international markets for the travel industry, Sergio has successfully provided technology solutions to help customers meet their evolving needs while establishing long-lasting partnerships. He earned a master’s degree in Commercial and Marketing Management from ESIC Business & Marketing School in Madrid, and a bachelor’s degree in Economics from Baylor University in Waco, Texas. Aircraft IT: Your name, your job title and the name of the business? Sergio Ramos: Sergio Ramos, Chief Commercial Officer, Comply365. Aircraft IT: How did Comply365 get started? SR: Comply365 started as most successful, tech business stories do — in a basement. But unlike most, Comply365 was working for the airlines from Day 1, with a clear sense of solving industry-wide challenges. Back in the day, flight crews relied on paper manuals. I think pretty much everyone remembers those heavy pilot’s flight bags, which are now a thing of the past. Well, Comply365 worked with several US operators and their regulatory agency to release the FAA’s first approved document reader. We evolved it since then into an end-to-end operational content management and distribution platform, which is today the most widely used in aviation.
Aircraft IT: What is the guiding business principle that drives Comply365? SR: Innovation with a value-generation purpose. We heavily invest in solving aviation’s challenges — not just as a solutions provider, but as a true partner who takes care of delivering value to our customers. Now, we take the value delivery concept to a whole new level as we’re conscious that every operator is unique, and so are the processes that matter to them the most. We therefore go beyond implementing the industry’s best practices: We leverage a proprietary tool — and its supporting processes — to design a plan that sets clear priorities and drives the efforts
toward those areas that each operator wants to be focused on. Aircraft IT: What has been Comply365’s greatest business achievement been to date, and why? SR: I may say it’s been a constant achievement — by which I mean having an ever-evolving platform that scales with our customers and adapts over time to the industry’s needs. Success, for us, is not defined at a specific moment. We illustrate this by the fact that we have the largest customer community in our space and are continually growing with carriers of all sizes and business models — commercial, cargo,
“Comply365 worked with several US operators and their regulatory agency to release the FAA’s first approved document reader.” AIRCRAFT IT Operations • AUTUMN 2022 • 56
