Aircraft IT MRO V8.5, Winter 2019-2020

CASE STUDY: AIR FRANCE-KLM GROUP • WHITE PAPER: LAMINAAR AVIATION INFOTECH • SOLUTIONS IN PRACTICE: ATP CASEBANK

WINTER 2019-2020 • V8.5

A digitally well-maintained cabin at KLM Faster and better processes mean increased cabin quality

Identifying recurring faults

Teaching machines to see patterns

AI and advanced analytics solutions

A roadmap for development and delivery

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS • HOW I SEE IT • MRO SOFTWARE DIRECTORY

enterprise MRO software solution designed for every aspect of aircraft maintenance management www.emro.aero | sales@trax.aero

AIRCRAFT IT MRO: WELCOME

COMMENT Aircraft IT MRO: not technology for its own sake but technology that can enhance work

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2019 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

F

ilms such as ‘I Robot’ have perpetuated a public view that Artificial Intelligence is a threat to mankind but, as Jahan Alamzad explains in his article (see below), that would only be the case if AI was managed poorly plus, I would add, if it was managed with malice. But neither needs to be the case and properly managed AI, with its travelling companions digitalization and advanced analytics, are now being seen as useful tools in adding depth of capability to a variety of tasks including in the maintenance of aircraft.

Commercial aircraft are hugely expensive and complex pieces of equipment that can only earn their keep between gates. Of course, they do need to go into the hangar for routine maintenance but that can be planned into their schedules so that the minimum time is spent out of revenue generating service.

All that said; AI and digital capabilities are already helping to better plan those non-earning times. However, things sometimes break and, where that happens, an unscheduled maintenance event can be very expensive. Here again AI and digital are coming to the rescue with capabilities to predict part failures with ever-increasing accuracy so that pre-emptive action at a time and place of the airline’s choosing can avoid the costly inconvenience of an unscheduled AOG event. As always, our articles in this issue are written by experts in their field and throw valuable light on these growing aspects of technology plus how readers can usefully apply them in the real world.

The paper from Jahan Alamzad, mentioned above, focuses on and offers a roadmap for creating applications that can harness the power of AI and advanced analytics in order to enhance a range of aviation needs. Mark Langley’s paper addresses the more specific but familiar challenge of recurring faults, those irritating and costly repeats that, if a pattern can be found, will be all the easier to fix for good. Time is always important and so the case study from Air France-KLM on using digital processes to make cabin maintenance both faster and more thorough shows how technology can save time and cost while, at the same time, improving the passenger experience.

But, as we said above, technology works best when properly managed and so Allan Bachan’s column on getting the right blueprint for your business and IT will prove very valuable in that context.

Our Vendor Job Cards throw light on how Swiss Aviation Software and AMOS continue to evolve to suit the times; how cloudcards is making life easier for aircraft owners and operators, turning problems into solutions; and finally, how Gamit Limited is always exploring how technology can be applied for customers’ and their assets’ benefit.

As always, we also have our regular round-up of news and technology developments with regular features such as ‘MRO Software Directory’. Aircraft IT MRO tells you about the technology and how it can be usefully implemented.

Ed Haskey

AIRCRAFT IT MRO • WINTER 2019-2020 • 3

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AIRCRAFT IT MRO: V8.5

CONTENTS 06 Latest News and Technology updates Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

26 CASE STUDY: Digitization of Cabin Maintenance Remco Groeneweg, Project Manager, Air France — KLM Group IT and Michael Lopez, Sales Manager, AirInt Services Air France — KLM Group implemented a tool that replaces pen and paper with digital processes and simplified cabin maintenance procedures. Here are the project challenges and how the airline is maximizing cabin assets and increasing seat quality.

32 VENDOR JOB CARD: cloudcards Brian Fitzgerald offers us an insight into the problem solving spirit that is has driven cloudcards growing success In the first of our Q&A pieces Brian Fitzgerald, COO and co-founder of cloudcards, completes his ‘Job Card Log’ for Aircraft IT.

34 WHITE PAPER: Artificial Intelligence Applications and Advanced Analytics in Aviation Operation Jahan Alamzad, President, Laminaar Aviation InfoTech Americas, Inc. The principles and applied considerations, as well as a typical roadmap for development and delivery of AI and advanced analytics applications that can be put into operation successfully, along with examples for aviation operation.

41 VENDOR JOB CARD: Swiss Aviation Software Chris Clements offers an insight into the team spirit, customer focus and technical innovation behind the success of Swiss-AS and AMOS In another of our Q&A pieces, Chris Clements, Sales Representative, Swiss AviationSoftware Ltd., completes his ‘Job Card’ for Aircraft IT.

44 SOLUTIONS IN PRACTICE: Teaching machines to better identify chronic defects Mark Langley, Chief Technology Officer, ATP CaseBank Airlines can save a lot of time and cost if they can identify a recurring fault and identify similar faults on different aircraft. ATA codes help but only if the right codes are used. Machine learning can build a useful body of understanding about faults.

47 COLUMN: How I see IT

WHAT’S IN YOUR SOLUTION BLUEPRINT Allan Bachan, VP, Managing Director, MRO Operations, ICF With the right blueprint, business and IT can work in harmony across maintenance and repair— whatever the state of technology.

50 VENDOR JOB CARD: Gamit Limited Nadeem K Muhiddin shares the enthusiasm for usefully applying technology that lies behind the success of Gamit Limited In the final Q&A piece in this issue, Nadeem Muhiddin, General Manager, Gamit Limited, completes his ‘Job Card’ for Aircraft IT.

52 MRO Software directory A detailed look at the world’s leading MRO IT systems.

AIRCRAFT IT MRO • WINTER 2019-2020 • 5

NEWS & TECHNOLOGY

Porter Airlines maintenance goes paperless with RAAS A first for a Canadian commercial air carrier, Porter Airlines has achieved Transport Canada approval for paperless maintenance records management using the RAAS maintenance and engineering software from Aviation InterTec Services (AIS).

The move to paperless workflow, announced in mid-August 2019, allows Porter Airlines to dispense with wet ink signatures and the related requirement to retain paper-based aircraft maintenance records, allows real-time electronic receipt of maintenance compliance details from all maintenance locations, eliminates transcription errors, increases technical records and QA efficiency, allows for finer-grained reliability analysis and enables real-time aircraft status reporting for flight operations. The gains can be measured in hundreds of thousands of dollars per year.

RAAS had previously been approved for paperless maintenance management workflow under FAA Part 121 commercial operations regulations so AIS was well positioned to help Porter Airlines work with Transport Canada to establish an acceptable paperless workflow solution.

Porter Airlines began trials at their YQT and YSB maintenance bases in January of 2019, transitioned all remaining maintenance bases on July 16, and is

now completely paperless. The very short run-up and trial periods are a reflection of the quality of focus Porter Airlines maintenance management administrative personnel applied to this project as well as RAAS’ inherent suitability to the task.

Eric Hansen, CEO at AIS said, “For obvious reasons of paperweight, auditability and cost saving the aviation maintenance industry is moving toward paperless. AIS is proud to have helped Porter Airlines set a new precedent within the Canadian regulatory environment, which we expect will enable a smoother transition to paperless for other Canadian carriers who are seeking similar efficiencies.”

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NEWS & TECHNOLOGY

Rusada appoints Neil Andrews as Chief Technology Officer Rusada, the global aviation software provider, announced at the end of August 2019 the appointment of Neil Andrews as Chief Technology Officer.

During his 30+ years in software development Andrews has worked for the likes of Open GI, Experian and most recently SSP, where he held the position of Head of Delivery for their Pure Broker and Sector product lines.

At Rusada, Andrews will be responsible for the ongoing development of the company’s MRO & Flight Operations software ENVISION, using his extensive experience to drive the continuous improvement of its quality, functionality and accessibility. He will be based at the company’s Banbury office in

Oxfordshire, UK and will report directly to Rusada CEO, Julian Stourton.

Julian Stourton, CEO at Rusada said: “Neil’s track record of success and development expertise made him the standout candidate for this role. His wide range of experience in areas outside of aviation will give us a fresh perspective on our ways of working and allow us to adopt best practices from other industries.”

Neil Andrews, Chief Technology Officer at Rusada said: “I am delighted to be joining Rusada as their new CTO. ENVISION’s reputation in the market is second to none, so the opportunity to lead its development and further enhancement was one I couldn’t refuse. I look forward to working with my new colleagues here in the UK and around the world.”

WestJet goes live with TRAX eMobility QuickTurn app WestJet has successfully completed the first phase of their plans for mobilizing maintenance operations with TRAX eMobility apps. The QuickTurn iOS app is now in use. Having tasks, job cards and manuals on a tablet allow for online / offline access at the point of work for the AMEs which results in significant time and cost savings. Mechanics can conduct the necessary gate activity for aircraft defects upon landing or prior to take-off. Features include: Delay Recording, Aircraft Part Number Transactions, Troubleshooting, Defects Deferrals or Closings, Dent Mapping, and Parts Requirements.

The next phase is to add the TaskControl, AeroDox and Line Control apps.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AMOS. AGAIN.

“ We are pleased to announce our partnership with Swiss-AS and the integration of AMOS Software. The Swiss-AS Team are great business partners and the launch has been seamless. We look forward to the maintenance efficiency and overall improved quality of inhouse planning processes that will come with this advanced implementation,“ President of USA Jet

USA Jet live with AMOS, the world-class M&E software solution.

AMOS’s complete functional depth and scope was one of the prominent reasons USA Jet chose to partner with AMOS. By exploiting the potential of a fully integrated and functionally rich system, USA Jet expects to increase its efficiency and the quality of its in-house planning processes and at the same time, will decrease maintenance costs.

SWISS-AS.COM AIRCRAFT IT MRO • WINTER 2019-2020 • 7

NEWS & TECHNOLOGY

Commsoft continues to grow its Middle East customer base with Jazeera Airways Commsoft was pleased to announce, at the start of September 2019, that Kuwaiti airline Jazeera Airways has selected OASES as its MRO software system.

Kuwait City-based Jazeera Airways is the first non-government owned airline in the Middle East, continuing to be one of the few Middle East-based private airlines to this day. IATAmember, Jazeera Airways currently flies to 29 destinations operating a reliable fleet of Airbus A320 aircraft from its own terminal at Kuwait International Airport. In June 2018 it was the first airline in the Middle East

to introduce the A320neo into its fleet.

Starting in November 2019, Jazeera Airways will progressively implement OASES with its Core, Airworthiness, Planning and Materials modules across its nine A320-214 and one A320Neo aircraft, with more A320Neo aircraft joining the fleet in 2019 and 2020.

OASES modules are designed to provide a flexible and cost-effective framework that allows users to ‘design’ the perfect system and configuration for their operation.

Nick Godwin, Commsoft’s Managing Director, commented: “Across the Middle East, Commsoft now serves seven aviation operations

and we continue to see interest from other regional carriers looking for an aviation engineering and maintenance system that is easy to use but is functionally very sophisticated.”

Rob Woods, Jazeera’s V.P. Maintenance & Engineering, added, “After excellent financial results during the last couple of years Jazeera has an exciting growth plan involving new routes, added frequencies and increasing its fleet size with new aircraft. The choice of Commsoft’s OASES with a smooth, progressive implementation, will be critical to maintaining this growth.”

Communications Software’s OASES

Photo: Anna Zvereva

(Open Aviation Strategic Engineering System) is amongst the most successful aviation engineering and maintenance systems in the world. The global OASES community currently consists of more than 130 aviation operations in over 55 different countries, including national and regional carriers, business aviation and charter operators, cargo specialists, leasing companies, MROs and specialist rotable stockists.

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NEWS & TECHNOLOGY

IFS dominates legacy vendors with 47% increase in licence revenue and 23% rise in net revenue

In late October 2019, IFS, the global enterprise applications company, announced its financial results for the third quarter and year-to-date (YTD) 2019, ending 30 September, 2019. A remarkable 23% increase in net revenue YTD has IFS yet again outpacing the market by a factor of three. Aerospace and defense license revenues were up by 41% YTD and IFS has seen six consecutive quarters of growth above 20% plus has moved to lead the field service market following the Astea acquisition. These latest financial results inspire further confidence in the company’s ability to win market share from legacy vendors and retain customers by ensuring they consistently derive value from using IFS. “The success of our business transformation is apparent as Q3 now marks our sixth straight quarter of growth above 20 percent,” said IFS Chief Executive Officer Darren Roos. “Over the last 18 months, we’ve gone from being a fragmented global business to a fast-growing organisation operating globally at scale. All the while, we’ve never lost sight of our commitment to providing the best experience for our customers, which remains our guiding principle.”

Commenting on what continues to set IFS apart from industry peers, Roos summarized, “Our topline growth does not come from extracting revenue from our installed base through tactics like compliance audits. On the contrary, we are winning half of our licence revenues from new customers. I believe this speaks

volumes about our ability to beat the larger legacy vendors with a proposition that offers what the others don’t: choice and a focus on real customer value.”

IFS Chief Financial Officer Constance Minc added, “Every revenue line item saw a double-digit increase in the third quarter, which speaks to a company with a clear vision that is tooled for growth. To ensure we are equipped for the journey ahead – and to help us reach our 2021 revenue target of US$1 billion – we recently undertook the most significant IT project in our company’s history. Now, with unprecedented business transparency and agility, we can quickly adjust to fluctuations in any part of the business to better deliver consistent growth and profitability.”

Over the course of recent quarters, IFS has demonstrated that its challenger customers in five focus verticals are attracted by the company’s ability to offer solutions that are easy to use and quick to deploy. Among the new customers announced in Q3 were aerospace titan Rolls-Royce, global cryogenic equipment pioneer Cryostar, international plastic manufacturer Primo and the SportPesa Racing Point Formula One team.

Financial and Operational Highlights for Q3 and YTD (January – September) 2019: • Excluding WorkWave, IFS cloud revenue YTD increased 61% versus the same period of 2018.

• YTD net revenue was SEK 4,558 million (US$485 million), an increase of 23% versus the same period in 2018; Q3 net revenue grew at 21%.

• Licence revenue YTD increased 47% versus the same period 2018; Q3 licence revenue increased 45%.

• IFS’s strategic growth markets also saw double-digit increases in licence revenues, with Aerospace & Defence growing 41% and Service Management up 66% (both YTD).

• EBITDA grew 41% YTD versus the same period 2018.

With results like these, IFS has shown its capacity not only to dominate the legacy vendors in more traditional markets like enterprise resource planning (ERP), but also to claim leadership in the fastest growing enterprise software segment with the recent acquisition of Astea, supporting a combined service management customer base of 8,000 globally and growing.

Also taking place in recent weeks, IFS hosted the best-attended customer event in the company’s history, IFS World Conference 2019, which saw a 40% increase in customer attendance versus the previous year.

Note: revenue growth figures based on Swedish Krona and are reported in actual currency.

AIRCRAFT IT MRO • WINTER 2019-2020 • 9

NEWS & TECHNOLOGY

Lanmei Airlines selects Rusada’s ENVISION Cambodian low-cost carrier Lanmei Airlines announced in early September 2019 that it has signed up for Rusada’s MRO and Flight Operations software, ENVISION. Lanmei Airlines commenced operations in September 2017 and has since seen a rapid expansion of its fleet and routes. It now serves the destinations of Bangkok, Hong Kong, Macau, Sihanoukville and Palau from its bases in Phnom Penh and Siem Reap. The airline’s fleet now stands at nine aircraft, all of which are A320 family.

Rusada will begin the implementation project immediately with a view to go live by the end of the year. Lanmei have signed on for nine of ENVISION’s modules including Base, Line and Component Maintenance, as well as Finance & Accounting and Human Resources.

Joey Li, Executive VP Maintenance & Engineering at Lanmei Airlines said: “We chose ENVISION for its wide range of functionality and easy-to-use interface. It was imperative for us to find a system that could seamlessly manage multi-company and multi-country relationships and provide total visibility across our growing organization.”

Julian Stourton, CEO at Rusada said: “This is another really key partnership for

us here at Rusada. Lanmei Airlines are an exciting carrier with great ambitions, so to be on this journey with them is a great privilege. We will be there to assist them in any way we can.”

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AIRCRAFT IT MRO • WINTER 2019-2020 • 10

NEWS & TECHNOLOGY

Silver Airways with ROTA upgrade Trax system Ezniz Airways signs to 12.5 in under 60 days for RAAS ROTA.technology.Inc with their partners at Silver Airways were excited to announce in mid-September 2019 that they have upgraded their MRO IT system to the latest version of Trax, 12.5. This was accomplished in under 60 business days. Silver Airways partnered with Trax and ROTA, were able to fully test all processes, data and interfaces. This was all completed in less than 60 business days minimizing the cost and impact to the operation.

“ROTA, has upgraded our Trax system to 12.5 with minimum impact to our operation.’ Their competent and disciplined approach made it possible for Senior Management to focus on running the airline.” said Dermont Miles, Vice President of Technical Operations of Silver Airways.

“Teamed with Michael Cheswick and Douglas

Brown, this marks the fifth consecutive upgrade, ROTA has accomplished in under 60 business days.

These very thorough yet highly accelerated upgrades are only made possible with support from our partners at Trax. Mostly, it is made possible by our client’s trust in us to get it done. This including AAR Corp, Spirit Airlines, Alaska Airlines and our most recent at Silver Airways. Thank you.” said James Cornelius, President, ROTA.technology Inc.

In mid-September 2019, Mongolian operator Eznis Airways announced that it is ramping up domestic and cross-border operations with its B737-700 and DHC8-Q400 fleet, and has selected RAAS from AIS as part of their growth strategy.

Near term immediate requirements for Eznis include detail management and auditable visibility of the B737 and Q400 maintenance programs, with longer term objectives spanning a range of work flow efficiency enhancement including inter-systems integration and aspects of AIS paperless solutions. AIS and RAAS are well suited to growth strategies such as Eznis’ for a variety of reasons, not the least of which are ease of use for smaller initial user groups and a scalable pricing model.

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of efficient and effective operations and optimum customer services.

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T he solution you need qu

You can’t afford to let an inadequate outdated system hamper your business and slow down your operations. If your current system is not the solution, it’s the problem !

AIRCRAFT IT MRO • WINTER 2019-2020 • 11

NEWS & TECHNOLOGY

IFS delivers new user experience and APIs to power its open and enabled Enterprise Application Suite IFS, the global enterprise applications company, announced in early October 2019 the availability of major application innovations that redefine the meaning of ‘open’ in service management, enterprise resource management (ERP), and enterprise asset management (EAM). To strengthen its approach, IFS has evolved its technology foundation with 15,000+ native APIs to open new paths to extensibility, integration, and flexibility.

As a new member of the OpenAPI Initiative (OAI), IFS is helping shape the industry by promoting open applications that guarantee customers and partners total freedom to develop and connect data sources to drive value in a way that is meaningful to them. By prioritizing open applications, IFS is upping the ante in terms of innovation and customer centricity while

decisively turning away from platform coercion and lock-in.

IFS offers native OData-based RESTful APIs across its entire suite of ERP, EAM and service management products, which means connecting, extending or integrating into the IFS core is quick and easy. The APIs have been engineered in tandem with IFS’s new state-of-the-art IFS Aurena user experience, which is now available across the full breadth of IFS Applications, for all customers.

“With this approach, IFS is giving its customers 15,000 new ways to flex,” IFS CEO Darren Roos said.

“It goes without saying that, as excited as we are about reaching this milestone, the driving force behind our deliveries is our unwavering commitment to offer choice and value to our customers.

Providing ‘open’ solutions is a critical factor in making good on this promise. The quality, pace, and focus of our product development speaks to a business that is outperforming the legacy vendors in the enterprise software space.”

IFS Chief Product Officer Christian Pedersen said, “What sets us apart from the competition is the fact that what we are announcing today, we can deliver today. While the approach and technologies are ‘next-gen’, the solutions are not—they’re ‘now-gen’ to IFS. By delivering and using a core consisting of thousands of APIs ourselves, we ensure that the APIs will also provide value to our customers and partners. We give them the freedom and the power to shape and extend their own experiences with IFS solutions, and we’ll work side by side with them

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NEWS & TECHNOLOGY

using the same set of APIs”.

The IFS Aurena user experience received a positive reception when initially launched. It has now been successfully extended across the entire IFS Applications suite for Service Management, ERP, and EAM. IFS Aurena uses the same set of APIs which are now generally available and provides a state-of-the-art browserbased user experience optimized for each role and user type, with a focus on employee engagement and productivity.

IFS Aurena provides customers with a truly responsive design, allowing the entire suite to automatically adapt to different form factors as well as capabilities to design and build truly native

applications targeted across iOS, Android and Windows, with support for offline scenarios and devicespecific capabilities such as GPS and camera.

Among the most significant industry updates is support for International Traffic in Arms Regulations (ITAR) compliance initiatives in the cloud. Customers who have ITAR obligations, such as those operating in or trading with the U.S. aerospace, defense or government sectors, can confidently deploy and use IFS software to support their ITAR compliant business needs, in an independently validated environment hosted in the Microsoft Azure Government Cloud, fully managed by IFS.

Spirit Airlines selects TRAX eMobility apps In mid-October 2019, Spirit Airlines announced that it has now joined the many TRAX customers going mobile.

Their slogan of ‘Less Money. More Go’ sums up why they believe eMobility Apps will help them. They will significantly increase efficiency and reduce transaction times for their fleet maintenance and aircraft turnarounds.

Spirit plans to launch the following Apps: QuickTurn, TaskControl, Line Control and EzStock. The apps are designed to provide real-time information and real-time transactions, allowing users to work from anywhere and automatically synchronizing when

Photo: Adam Moreira

in WiFi or cellular range. By exploiting the potential of a system that is fully integrated with its Trax Maintenance and Engineering system, Spirit expects to increase its productivity and at the same time will decrease maintenance costs.

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AIRCRAFT IT MRO • WINTER 2019-2020 • 13

NEWS & TECHNOLOGY

IFS lays out blueprint for new era of intelligent and autonomous enterprise solutions

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In early October 2019, IFS, the global enterprise applications company, unveiled its evolved industry-focused architecture at IFS World Conference 2019 in Boston.

Faced with uncertainties driven by the pressures of digital transformation and threats of disruption, businesses around the world are in need of software vendors whose primary focus is on outcomes rather than exclusively on technology. Today, IFS demonstrated its outcome-centric approach by revealing its vision for how new technologies will be brought into its core application architecture and delivered to customers in context of their unique work and industry needs.

The evolved industry-focused architecture is scheduled for availability in 2020 and will be the new home to IFS’s entire portfolio of products across manufacturing, project management, and service solutions. In essence, this new approach will allow customers to integrate enabling technologies such as internet of things (IoT), augmented and mixed reality (AR/MR), artificial intelligence (AI), and machine learning (ML) in pragmatic and focused ways so they can optimise, automate, predict, and interact better across their business.

IFS has been evolving its technology foundations over an intensive and sustained period of engineering development. The focused work has encompassed model-driven declarative development, the intuitive IFS Aurena user experience (UX), and native API enablement of the entire set of capabilities.

These enhancements will let IFS and its entire ecosystem innovate at a higher pace and deliver new functionality to customers faster.

Designed to ensure speed, elasticity, and choice, the evolved architecture is built for both cloud and on-premises using container technology and Kubernetes, which allows for running at hyper-scale in the cloud while ensuring portability across clouds and on premise. It will provide data management and readiness that empowers customers to plug and play advanced technologies such as AI, ML, and robotic process automation (RPA) with any solution set in the IFS offering.

At the IFS World Conference, also in early October 2019, in front of thousands of attendees, IFS previewed how these technologies play in reality: • Digital twins and monitoring of assets; • Real-time predictive maintenance planning; • AR/MR-powered remote assistance for service and maintenance scenarios.

By establishing an ‘evergreen’ approach, IFS gives customers the option to always be on the latest version of their applications without the disruptions that

AIRCRAFT IT MRO • WINTER 2019-2020 • 14

NEWS & TECHNOLOGY

B:142.5 mm T:136.5 mm S:126.5 mm

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come with full-scale upgrades. This also provides customers greater visibility, predictability, control, and flexibility in planning their own business development and adopting new capabilities from IFS. IFS Chief Product Officer Christian Pedersen said; “For IFS, this has always been about architecting a core for our applications that would be fundamentally open and enabled.”

Read the full story on Aircraft IT Website

Jahan Alamzad appointed President LAMINAAR Americas LIFECYCLE SUPPORT ANYTIME, ANYWHERE.

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T:181 mm

Management Science and Engineering from Stanford University, as well as, a Masters in Industrial and Systems Engineering from the University of Southern California, and a Bachelor degree in Civil Engineering and Electrical Engineering from the University of Illinois, UrbanaChampaign.

LAMINAAR Group CEO, Vivek Sheorey, said, “Jahan will strengthen our presence in the Americas with his deep experience in aviation management consulting and his experience working with large airlines.

North and South America are high growth markets for LAMINAAR.” Jahan said: “I have been associated with LAMINAAR as an advisor for over three years and I am immensely proud to join a team of professionals with deep knowledge of aviation.”

S:171 mm

In early October 2019, Singapore company LAMINAAR Aviation Infotech Pte Ltd., announced that it has appointed Mr. Jahan Alamzad as President of LAMINAAR Americas, which was established in Denver, Colorado in July 2019. In this role, Jahan will be primarily responsible for the company’s business in the Americas. He will additionally be the acting Chief Operations Officer (COO) of the LAMINAAR Group, overseeing world-wide operations.

Jahan has been a managing principal of CA Advisors, a San Francisco-based management consulting firm that advises various industries, including aviation.

Previously, he held positions of Director — Strategy and Analytics at PricewaterhouseCoopers and Director — Airline, Aerospace and Operations Research at Applied Decision Analysis Inc., a company subsequently acquired

by PricewaterhouseCoopers. Before becoming a management consultant, he gained valuable experience working with both American Airlines and United Airlines, two of the largest airlines in the world.

Jahan holds a Masters in

NEWS & TECHNOLOGY

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Aircraft Commerce and Aircraft IT launch powerful new digital resource for the industry

Aircraft Analytics uses web standard interactive functionality to make real-world comparisons of aircraft types and variants with powerful key data reports

This rich new resource will put real-world aircraft and performance data at operators’ and MROs’ fingertips; using interactive digital tools to compare aircraft, or build powerful key data reports per aircraft variant and establish which will best fit their operational requirements in each of the segments they serve. Aircraft Analytics is an Aircraft Commerce and Aircraft IT development to further enhance the authoritative, objective, and detailed data and analysis available to the airline and aircraft operator community.

Bringing together, in an integrated platform, sufficient data, analysis and interactive tools, Aircraft Analytics will be the go-to information, benchmarking and comparison resource to inform key industry stakeholders – operators, MROs, and lessors. Videos will be posted to the website to introduce a growing range of capabilities. Many exciting developments are planned for the years ahead. The initial section will go live before the end of this year.

AIRCRAFT IT MRO • WINTER 2019-2020 • 16

NEWS & TECHNOLOGY

That launch module will cover freighters — a dynamic and challenging aviation market, of growing importance. The Freighters module has been created working with experienced industry partners for specialist inputs such as flight planning technology, an industry-leading freighters database, and selected feedstock values. More will be revealed as we formalise relationships over the next few months.

Aircraft Analytics applies web standard interactive functionality to build valuable real-world comparisons of aircraft types and variants in their operational environments. Ed Haskey, COO of the new business, brings more than 20 years’ successful experience with aviation publishing and conferences, including Aircraft IT, the digital platform for Aircraft MRO and Flight Operations IT. Andy Coupland, CEO, brings more than 40 years’ senior management experience in airlines and consulting. Ed’s and Nick’s combined experience and abilities will ensure that the new

project meets its objectives from the outset.

Speaking at the launch of the new business, Charles Williams, Publisher and Editor of Aircraft Commerce, said, “I am proud to be part of this new venture. My confidence is grounded not only on the excellent concept and technology that will power Aircraft Analytics but also in the people running the business.” Ed Haskey, Publisher and Editor of Aircraft IT added, “Airlines, operators, MROs and lessors need increasingly to be able to assess aircraft types and variants against their operational criteria. That can be daunting if all that you have is the manufacturer’s specification. Now, the functionality enabled by modern website technology has provided the ideal platform for an innovative and powerful product to take understanding of different aircraft, in the context of a user’s operations, to a new level.”

During 2020 new modules will cover regional, narrowbody and widebody passenger aircraft.

About Aircraft Commerce and Aircraft IT

Aircraft Commerce magazine delivers, to the airline and aircraft operator community, authoritative, objective and detailed data and analysis that could not be obtained elsewhere, including a complementary programme of industry-leading conferences. Both the magazine and the conference programme are supported by brandnew websites whose technology has created a further opportunity to add value for the commercial aviation community.

Aircraft IT is the digital platform for aircraft IT developers and vendors, buyers and users. The 20,000 plus subscribers are able to review the leading M&E/MRO and Flight Operations software solutions and discover what is new and how their peers are selecting, implementing and benefitting from the latest software solutions. All this is delivered through Webinars, eJournals, the Software Search Engine and much more.

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Fly into the future Now is the time for airlines of the world to eliminate the paper tech log.

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05/08/2015 14:46

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Frontier rolls out TRAX eMobility apps

Web Manuals 8 set to make document digitization even more accessible

In keeping with the airline’s rapid expansion plans, Frontier announced in late October 2019 that it has taken steps to enhance its safe, on-time and reliable service. Going paperless with TRAX eMobility Apps fits right in with this goal. Having tasks, job cards and manuals on a tablet allow for online / offline access at the point of work for the AMEs which results in significant time savings and enhanced on-time performance. Frontier has rolled out most of the suite of apps including: web applications Production and Line Control; iOS apps QuickTurn, TaskControl, and AeroDox; with plans for VisualCheck and EzStock next.

The web-based Production and Line Control applications allow Crew Chiefs and Controllers to view the production and manpower data in an interactive dashboard to see all tasks, deadlines and non- routine issues, as well as make job assignments. Line and Hangar employees use the QuickTurn, TaskControl and AeroDox apps for defect management, routine task cards and picklists, as well as record A/C P/N transactions and other related activities.

In late October 2019, Web Manuals, a world leader in aviation document digitization solutions, launched a major software update to its regulatory compliance package, making it easier than ever before for business aviation companies to go digital. The update, called Web Manuals 8, promotes compatibility with a much wider range of devices than previously served, including smartphones, as well as the provision of real-time regulatory change notifications on top of a completely new user-experience.

Martin Lidgard, CEO and founder of Web Manuals said: “The new version of our flagship digitization package makes the move to a fully digital platform a seamless process for business aviation companies. We have worked on developing a new level of simple and intuitive user experiences to enhance our customers’ onboarding and daily work. One such feature is the ability to work with multiple pages simultaneously, making it even quicker and easier to edit large and complex manuals.

“By introducing support for more than ten new languages in the application, we show our commitment to ensuring our international customers continue to find digitizing their existing documents a stress-free and seamless experience, while adhering to the highest industry safety standards. We are looking forward to rolling the update out across our customer base from now.”

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TRAINING Cervino empower your staff with knowledge that will enable them to challenge the process and endorse the culture of continuous improvement through classroom and digital based training

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Web Manuals partners with Arycom to boost connectivity in Americas In late; October l 2019, Web Manuals, the digital documentation solution for aviation, announced that it is partnering with satellite connectivity provider Arycom, to boost access to digital manuals in every location across the Americas.

Arycom has been providing satellite voice and broadband data solutions to the South American aviation industry from its Brazil headquarters since 2001. The company expanded into the US in 2017 and is now one of the leading providers of end-toend satellite connectivity solutions in the Americas.

Krister Genmark, Director of Operations Americas, Web Manuals, said: “By partnering with Arycom, we are ensuring our customers can access the most up-to-date digital manuals they need for every mission or operation, regardless of whether they’re in a remote flight location in South America,

in the sky, or in their office or home.

“Arycom and Web Manuals share a dedication to innovation and connectivity, and by combining our resources we can bring digitalization to more customers than ever before. We look forward to rolling out our enhanced connectivity solution in collaboration with Arycom very soon.”

Svante Hjorth, Founder and CEO of Arycom, added: “At Arycom, our objective is to meet aircraft operators’ growing demand for complete connectivity solutions in the cabin and cockpit. Web Manuals’ digital documentation is an excellent addition to our portfolio, which includes cockpit datalink services, accelerated high-speed data, real-time monitoring, navigation, and more. With Web Manuals, we are bringing modern aircraft operations into the digital age.”

Krister Genmark, Director of Operations Americas (left) with Svante Hjorth, Founder and CEO of Arycom

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AIRCRAFT IT MRO • WINTER 2019-2020 • 19

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TAP takes off with AMOS

AMOS (re-)confirmed as best-fit after in-depth evaluation

Another big flag carrier together with its 1900-workforce M&E organisation has selected AMOS. Swiss-AS was pleased to announce at the end of October 2019 that the Portuguese flag carrier TAP together with TAP Maintenance & Engineering has just inked agreements with Swiss-AS to manage in future the company-wide fleet maintenance activities with AMOS. During the in-depth evaluation phase, all details of AMOS were extensively analysed and questioned

by TAP in order to make sure that it is the best fit for the airline as well as the M&E unit. Customer visits were organised, tender documents were exchanged and several workshops had taken place before the decision was finally taken. Portugalia Airlines (PGA) being a subsidiary of TAP and using AMOS since 2012, allowed TAP the unique opportunity to see AMOS live in production and benefit from PGA’s long-term experience with AMOS and AIRCRAFT IT MRO • WINTER 2019-2020 • 20

Swiss-AS.

AMOS paving the way into a digital future

“It is of course a great pleasure to see AMOS being now implemented at TAP, a renowned airline with a long company history and its M&E organisation offering a wide and deep spectrum of maintenance activities.

AMOS will be the right tool in place to accelerate, via the introduction of paperless maintenance processes, TAP Maintenance & Engineering digital transformation process while introducing new technologies, automated processes and digitized data,” states Ronald Schaeuffele, CEO of Swiss-AS. “After TAP’s privatization, digital transformation in the Company became a priority as a way to support new processes, increase the speed of multiple transactions and improve communication: all this to increase efficiency and productivity.

Maintenance and Engineering faces the same challenges and so the decision was made to look for a solution that could replace most of our legacy

NEWS & TECHNOLOGY

systems developed in-house. It was a lengthy process where we took the time to understand the different options in the market but also how other Airlines and MRO’s with similar operations experienced the implementation of such products. In the end we concluded that AMOS is the solution that better fit our needs not only now but for the future. It was a tough and sometimes frustrating process involving a lot of people not only from Maintenance and Engineering but other areas in TAP. Though we believe we ran a solid procurement process the real challenge starts now. Along the next couple of years we’ll face for sure some obstacles but I believe we’re ready and that AMOS will strongly support our continued success.”, considers TAP’s

Chief Technical Officer.

By choosing the AMOS MRO Edition including AMOSmobile and relying on the Swiss-AS Cloud Hosting solution, TAP will take advantage of the latest features and services offered

by Swiss-AS. In the future, AMOScentral may well become a cornerstone for TAP to facilitate easy and safe communication and data exchange between TAP, its subsidiary Portugalia Airlines and beyond.

Thanks to its international workforce, Swiss-AS is in the fortunate position to staff the project team with Portuguese-speaking members.

Besides the project manager, we can also provide trainers, developers and business analysts who will support the TAP project team without a language barrier.

Swiftair mobilize their maintenance with TRAX eMobility Apps Swiftair is a dynamic company with impressive plans for improvement.

These include: a commitment to modernize their fleet; a project to inaugurate a new hangar to perform their own base maintenance; and a continuation of their mobile and paperless operation. The company has previously been certified to use an EFB (Electronic Flight Bag) that eliminates paperwork in the cockpit, and their pilots use their tablets for documents, maps, etc. Swiftair plans a second phase that will digitize all manuals and related documents used

by their maintenance teams, as well as mobilizing mechanics’ work transactions.

Swiftair announced in late October 2019 that it has chosen the TRAX eMobility suite of iOS and web-based Apps since it is already fully integrated into their Trax Maintenance and Engineering system. They plan to implement the following Apps: QuickTurn, TaskControl, AeroDox and Line Control, which will allow their maintenance team to access real-time information and conduct real-time transactions from anywhere.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • WINTER 2019-2020 • 21

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AIRCRAFT FLEET VIEW Aircraft Fleet View App: developed for airlines always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■ ■

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Top military logistics and IT consultancy Hawkeye Tracking joins IFS Partner Network IFS, the global enterprise applications company, announced at the beginning of September 2019, that Hawkeye Tracking, a recognized, innovative management consulting firm specialising in military logistics and information technology, has joined the IFS Partner Network.

Hawkeye is a veteran-owned small business, with unique military understanding and specialist knowledge of defense ministry processes around the globe.

Together, IFS and Hawkeye will co-operate to provide advanced end-to-end supply chain solutions for military and commercial customers, supported by a worldclass military logistics consultancy.

Hawkeye is well-established with the U.S. Department of Defense (DoD) and possesses valuable experience in meeting rigid DoD contractual requirements. The company also has experience working on defense ministry opportunities across the Middle East, and the partnership will make IFS A&D solutions available to a wider range of global customers through the unique, government-supported Foreign Military Sales (FMS) system.

As part of the IFS partner ecosystem, Hawkeye will in turn benefit from full access to the product suites of IFS Applications

AIRCRAFT IT MRO • WINTER 2019-2020 • 22

and IFS Maintenix, as well as comprehensive partner education from the IFS Academy through a series of exams and courses to train as certified IFS specialists.

“The success of Hawkeye is built on establishing strong relationships with our clients and growing our portfolio by working closely with key business partners. Given our close relationship with a number of militaries and in light of IFS progress as a specialist A&D enterprise software supplier in the sector, we believe that we are strongly positioned to collaborate with IFS to enhance performance and best support our customers in an evolving A&D market,” said Bill Hayes, President of Hawkeye Tracking.

“The partnership with Hawkeye is reflective of the tremendous traction IFS is currently experiencing in aerospace and defense,” added Graham Grose, VP and Industry Director, Aerospace & Defence, IFS. “Key enabling partners like Hawkeye play an essential role in delivering and building on the capabilities of IFS, while helping us expand into new markets and regions. We look forward to working closely with Hawkeye and sharing our mutual military knowledge to further enhance our position in the A&D market.”

MISSED AN ISSUE OF MRO?

CLICK ON THE COVER TO FLY BACK IN TIME NOW… WHITE PAPERS: EXSYN • IFS • IBM • CASE STUDY: SMARTWINGS

WHITE PAPERS: ICF • APSYS • IBM • CASE STUDY: FIRST AIR CASE STUDIES: JAZZ AVIATION • COOPESA

MAY-JUNE 2019 • V8.2

JULY-AUGUST 2019 • V8.3 SEPTEMBER-OCTOBER 2019 • V8.4

Smartwings controls parts better

A better view of what is happening

An App to manage supply chain and stock

Digital twins help keep track of asset condition and progress in processes

Predictive maintenance

A smarter supply chain

How the technology can help address future challenges in MRO

Changes in MRO make working together more important

NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY

eMobility and paperless solutions at First Air

In the eye of the digital storm

The experience of implementing a new solution and the benefits that followed

We’ve come a long way but there’s still many challenges to face beyond the digital eye-wall

Where are we today?

A smarter supply chain

The current state of play for new technologies, digital and big data solutions

PART 2: Changes in MRO make working together more important

NEWS AND TECHNOLOGY UPDATES • HOW I SEE IT • MRO SOFTWARE DIRECTORY

Digital lease returns

Jazz Aviation gains value from a new transaction tool

Coopesa benefits from a new system

Better MRO management lifts effective to efficient

Making the most of a system How I see IT

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARD • HOW I SEE IT • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V8.2 MAY-JUNE 2019 CASE STUDIES SMARTWINGS WHITE PAPERS EXSYN • IFS • IBM

AIRCRAFT IT MRO V8.3 JULY-AUGUST 2019 CASE STUDY FIRST AIR WHITE PAPERS ICS • APSYS • IBM

AIRCRAFT IT MRO V8.4 SEPTEMBER-OCTOBER 2019

CASE STUDY JAZZ AVIATION • COOPESA PLUS HOW I SEE IT • VENDOR JOB CARD

NEWS & TECHNOLOGY

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Royal Brunei Airlines paperless with Conduce eTechLog8

Conduce and Royal Brunei Airlines (RB) were very proud to announce in late October 2019 that on the 18th September 2019 the Brunei Department of Civil Aviation (DCA) issued a ‘Letter of No Objection’ for Royal Brunei Airlines to use Conduce eTechLog8 on the RB B787 fleet.

The letter states “The Department of Civil Aviation hereby has no objection and grants an approval for the utilisation of Electronic Technical Log on Royal Brunei’s B787 fleet” On Wednesday 9th October the first RB B787 Dreamliner Registration V8-DLC operated Brunei to Melbourne Flight Number BI 005 without the paper technical log, Acting Senior Vice President Engineering Hj Badarudin Bagol stated “The implementation of Conduce eTechLog8 with Royal Brunei has gone extremely smoothly.

The first DCA approved trial flight occurred on 25th April 2019, which was just four months and 16 days from the project start date. Parallel run trials with the paper system were completed over the Summer resulting in RB receiving full approval by AIRCRAFT IT MRO • WINTER 2019-2020 • 24

September”. RB started the project back in December 2018 with a dedicated team to manage the project, which involved various stakeholders including the Brunei DCA. Badarudin also explained “This was a very interesting project with a challenging timeline. It was not an easy transition, especially after more than 40 years of RB operations using the paper system. In addition, this is only part of the whole digitization paperless operation project being carried out by RB engineering. We have however managed to overcome all hurdles and complete the project successfully.”

Conduce CEO Steve Russell noted that “It has been an exciting 2019 for the Conduce team, with Royal Brunei, Airbus Beluga and SmartLynx Malta all receiving respective “Letters of No Objection” to use eTechLog8 and so eliminating the paper Technical Logs.

Conduce are also expecting to gain FAA approval for a North American Florida based customer by the end of 2019.

WHAT’S IN THE OPERATIONS ISSUE? WHITE PAPER: FAA EFB Policy update

Brian Hint, Aviation Safety Inspector — Flight Technologies & Procedures Division, FAA A number of new EFB topics to include alternative EFB device usage, automated EFB concepts of operation, and new dispatch requirements for certain EFB functions plus an overview of current material and resources available to industry stakeholders.

CASE STUDY: Sophisticated EFB Mounting Solutions

Joe Nanini, Asst EFB Administrator, United Airlines, Amy Ashkinazy, EFB Manager, Southwest Airlines and Matt Swee, PIVOT United Airlines and Southwest Airlines discuss their sophisticated EFB Mounting solution projects; the projects’ challenges are outlined along with results now that the solutions are live and in the Flight Deck.

Click here to read

CASE STUDY: Supporting key operational transformations at Alaska Airline

Ryan Papineau, Automated Test Engineer, Alaska Airlines Jeff Crose, Software Development Engineer in Test, Alaska Airlines Alaska Airlines outlines the importance of its test data and service virtualization projects in bringing key new operational systems online and training employees to use the solutions.

SOLUTIONS IN PRACTICE Real life essential five minute case studies

How LOT Polish Airlines leveraged efficiencies from improved aircraft performance monitoring LOT Polish Airlines has got to grips with understanding the performance of a mixed fleet and has used that information to improve a range of performances as well as boosting crew confidence in fuel planning.

Plus News and Operations Software Directory

AIRCRAFT IT Operations

CASE STUDY: AIR FRANCE – KLM GROUP

Digitization of Cabin Maintenance

Remco Groeneweg, Project Manager, Air France - KLM Group IT and Michael Lopez, Sales Manager, AirInt Services discuss the implementation of a digital process into cabin maintenance

AIRCRAFT IT MRO • WINTER 2019-2020 • 26

CASE STUDY: AIR FRANCE – KLM GROUP

O

ur topic for this article will be cabin maintenance and, particularly, the benefits of going digital in the execution of that process. We have decided to present this in the form of questions and answers with Remco speaking for the digital specialist and Michael asking some questions. But first, we’ll introduce ourselves. Remco Groeneweg is Project Manager in Air France KLM Group IT with a focus on engineering and maintenance. Michael Lopez is Sales Manager at AirInt Services.

Looking at the two companies, readers will already know Air France KLM with its passenger and cargo businesses as well as the Engineering & Maintenance business (AFI KLM E&M). That AFI KLM E&M business maintains fleets within the group, some 500 aircraft, making it one of the larger MROs in the world.

Innovation is always an important focus for the business and is driven with the MRO Lab. On its side, AirInt Services is a rising French company based in Bordeaux and Paris, specializing in providing digital maintenance solutions for airlines and MROs. So, on with the questions and answers…

Michael Lopez: Perhaps it would also be useful, Remco, if you could first give us an overview of the current situation for and challenges that airlines are facing today.

Remco Groeneweg: As readers will well know, airlines operate in a very competitive environment today. There is a constant focus on improving both the product and the service while, at the same time, there is an obligation to reduce costs and maximize fleet availability. Airlines are seeking to deliver the best product to their customers at the lowest cost base by: • Offering great quality products and services; • Providing the best in-flight experience; • Meeting passengers expectations in order to gain customer loyalty; • Maintaining high cabin quality standards; • Reducing MRO costs; and…

• Optimizing fleet availability.

This is the environment in which airlines work and Air France KLM regularly launches a number of initiatives to make improvements on every front.

Michael: Following that brief scene setting, let’s move to the main topic of cabin maintenance and how can digital help the issues and challenges in that process.

Remco: What we see here is that, in order to offer better products, Air France KLM is installing increasingly sophisticated equipment in the cabin with Wi-Fi, new types of seats, etc. With greater electronic content, and more connectivity, the cabin is becoming increasingly complex. However, with that sophistication and complexity, the equipment is also increasingly challenging to maintain. It’s becoming ever more difficult to find correct part numbers (often abbreviated PN or P/N) with the newer fleet and newer equipment. Maintenance operations are

“…airlines operate in a very competitive environment today. There is a constant focus on improving the product and improving the service while, at the same time, there is an obligation to reduce costs and maximize fleet availability.” neither optimized nor reliable but they are time consuming.

Michael: From the experience at AirInt Services which has grown out of cabin maintenance, it was seen that cabin maintenance processes were not really optimized most of the time, sometimes they were not reliable and, as Remco was saying about part numbers, readers will be aware of how many thousands of part numbers there can be in the cabin which made it really time consuming for the technicians performing the cabin inspections. So, Remco, what did Air France KLM do to find a solution to this challenge?

Remco: In brief, we’re going digital and the Cabin App is one of the initiatives plus a larger program which I will further explain below. With cabin maintenance, we were looking for a partner and a tool, in which we were inspired by our Air France colleagues who had started with the tool.

Michael: When AirInt Services started working with Air France KLM we tried to find some common objectives and targets as listed in figure 1.

The Solution = Going Digital í

IMPLEMENTATION OF A DIGITAL TOOL Go Paperless Simplify inspections & defects reporting Identify P/N faster to repair sooner Reduce cabin maintenance time & cost Manage accurate & reliable data Maximize cabin assets Figure 1

First, go digital: when the transfer to digital is made, moving from a pen and paper process to a tool such as an iPad or any tablet device, you will have moved

AIRCRAFT IT MRO • WINTER 2019-2020 • 27

CASE STUDY: AIR FRANCE – KLM GROUP

“…KLM has also purchased or subscribed to cloud Apps such as Cabin App which was one of our showcase initiatives with which we can really save time.” to digital and paperless. Our objective was to simplify the inspection and defects reporting. Also to help to identify P/Ns faster so that cabin repairs could be undertaken and completed sooner. Another objective was to reduce cabin maintenance time and, where possible, cost. Also important was to be able to deliver accurate and reliable data: that’s very important and, with the App, it’s possible to get a full traceability of data and any actions that are performed in the cabin. And finally, it was important

to maximize cabin assets.

We’re not sure whether all readers will be familiar with cabin maintenance but we can compare manual maintenance processes to digital (figure 2).

In the figure, you have two summaries of all the different steps that a technician must perform to first find a defect and then right through until that defect has been repaired. So, from the maintenance status, we can identify what kind of defects there are then go into the aircraft to do an inspection with a

Manual vs. Digital Process í Maintenance status

Pen & Paper inspection

Tech. Doc. Access

Part Number Search

Data gathering & analysis

IT system keyboarding

Pen & Paper traceability

Maintenance tasks

Spare parts Logistics

IT system keyboarding

Manual Process Lead Time observed = 5 hours

Digital Process

226 Economy Seats review on B777

Lead Time = 2 hours

Waste of time

Figure 2

AIRCRAFT IT MRO • WINTER 2019-2020 • 28

pen and paper to note down all the information.

Then, the technician will have to go through the CMM (Component Maintenance Manual) document to find the information they are looking for which is the part number. When they get the part number, they then analyze it all, report all of this into the IT system, then go to logistics to see whether they have the spare part to repair the cabin, going back to the aircraft to make the repair. Next, again using pen and paper, the technician must record in the ERP system that the repair has been corrected and the defect can be closed… it is a lengthy process — perhaps up to five hours.

Using the App that Air France-KLM wanted, it’s possible to eliminate all of those tasks considered as non-added value tasks for the airline, leaving the technician able to focus on two things: to identify the defects sooner and to repair the defects faster. In the figure, all the steps that are deleted (red cross X through them) are deleted because all the information now comes from the iPad and the Cabin App. So, instead of the technician having to go for the information needed, the information that they are looking for is brought to them.

To add some figures to that, we observed at Air France when performing an inspection of, for example, economy class seats on a Boeing 777, it was taking two people more than five hours to get the full list of defects with correct P/Ns. With the Cabin App, one person can get the full list of defects in less than two hours to deliver a really important time saving and enable the technician, again, to focus on those added value tasks.

Here is a short video showing how the App works before Remco explains a few more details about

CASE STUDY: AIR FRANCE – KLM GROUP

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YOUR TIME IS PRECIOUS SO IS YOUR CABIN

how they implemented the Application within Air France KLM. Remco: I’d like to now explain something about our experience at KLM where there has been a largescale digital transformation program running since 2016. For engineering and maintenance we launched initiatives mainly focused on operational excellence to implement smart operations, sometimes called ‘Hands-on Metal’. The airline wants mechanics to be working on the aircraft rather than sitting at a PC and also to be able to quickly search for whatever they are looking for. Those are the two priority objectives, ‘hands on metal’ and no more searching.

Some development efforts have been launched doing custom developments of Apps and APIs (Application Programming Interfaces) to integrate core systems, KLM has also purchased or subscribed to cloud Apps such as Cabin App which was

one of our showcase initiatives with which we can really save time. It all started after Air France had undertaken a pilot project with their Boeing 777s and KLM had a concrete business challenge to reduce the duration of the 737 ‘A’ check. We want to fly the aircraft as much as possible because the 737 fleet needs to generate revenues taking people on vacation in the summer, so we want to reduce the time that those aircraft spend in the hangar. One of the things we wanted to try was to see whether Cabin App would bring down the duration of the 737 ‘A’ check. KLM integrated it with the maintenance control system (IFS Maintenix) and, by doing the business pilot program, we were able to really test how it would work in real life with real mechanics and with real materials logistics. It was successful and, after six to eight months of the pilot program, we convinced the business to buy a AIRCRAFT IT MRO • WINTER 2019-2020 • 29

Cabin App Software

LEARN MORE

www.airintservices.com

CASE STUDY: AIR FRANCE – KLM GROUP

“…the duration has decreased with the reduction in cabin maintenance time as the cabin was always on the critical path for an ‘A’ check. That means that the aircraft can fly for longer.”

subscription and to go into production with Cabin App which we currently use for the Boeing 737 and the 787 fleets.

The next step will be to expand it to the 777 fleet and there is a pilot program underway there to see how it might be most efficiently used. Significantly, the App has already registered about 35,000 cabin defects.

Michael: That’s very interesting but is there any more that you could share with readers about the results.

Remco: Yes; it all started with wanting to get the 737 ‘A’ check shorter which, in winter is 24 hours because the 737 fleet is less busy in winter but, in summer, the fleet is really needed to generate revenues and, with the App, the duration has decreased with the reduction in cabin maintenance time as the cabin was always on the critical path for an ‘A’ check. That means that the aircraft can fly for longer. Mechanics also like the App because they no longer need to search for anything; it’s all in the App. Another big benefit is that, in summer, KLM has a lot of external personnel in the hangar to assist with the workload, and the challenge is to get them started on repairs as soon as possible. So, in summer at around eight-o-clock or

nine-o-clock, the aircraft enters the hangar and everybody is standing by to really get started working on the aircraft plus the inspection results have to be registered as soon as possible so that the external people also can start repairs as soon as possible. With the Cabin App, as we’ve seen, after thirty minutes or an hour mechanics can start fixing things. Also, whereas in the past the inspection took hours with pen and paper and typing into the maintenance system as well as having to order materials for the entire aircraft which meant that materials logistics took time to shift everything at once. Now, with Cabin App, after thirty minutes, we can start to upload the requirements for seat belts, seat dress covers and other cabin equipment so that materials can start to be ordered earlier to optimize the workload with logistics.

Michael: It’s good to see that going digital delivered some concrete results for KLM, but I’m sure that implementing a digital tool is not that easy. So, Remco, could you please explain what were the top three challenges that KLM had to face to go digital, to switch from pen and paper to a tablet and to spend some money to get the solution.

Remco: That’s a very good question and I think that it all starts with a good business case; so our management is very careful and when we approached them to say that we wanted to buy a subscription for a cloud App, the management team was very skeptical because buying a subscription means increasing the cost base whereas the business wants to lower the cost base. So there has to be a very good case to show that, overall, money would be saved not spent. The proposal was sent back at least three times to measure more and to measure better, and eventually it was approved.

The second big challenge was IT delivery. Going digital and mobile, especially with cloud Apps generates the challenge that you have to integrate your cloud supplier into your core maintenance system. KLM uses IFS Maintenix and had to develop APIs to integrate the AirInt solution with the system. Also, we have seen that connectivity for mobile devices in the hangar environment is quite challenging: it took a lot of time before the Wi-Fi coverage in the hangar could be called adequate; a lot of access points had to be deployed. Also, with

AIRCRAFT IT MRO • WINTER 2019-2020 • 30

CASE STUDY: AIR FRANCE – KLM GROUP

REMCO GROENEWEG

Remco is a Project Manager working with AFKL Group IT doing Mobile Apps Development and Integration projects for Air France Industries and KLM Engineering & Maintenance. He has 15 years’ experience in Consulting, IT Architecture and Project Management. In the last three years, he has been managing digital initiatives at KLM and Air France.

MICHAEL LOPEZ

Michael is currently working as a Sales Manager for AirInt Services. Before joining AirInt Services early 2018, he worked over three years in the aviation industry, doing business development. Michael enjoys shaping the aviation of tomorrow by proposing digital tools that revolutionize Airlines and MROs’ internal processes and behaviors.

AIR FRANCE-KLM GROUP

connectivity, it realistically sometimes just doesn’t work so we have had to use 4G as well as establish a service and support organization — there are often a lot of components in the chain for a mobile solution and, if one goes down, it can take time before you’ve found what is the failing item; so it’s very demanding for the service and support organization to be able to deliver the required IT services.

The last big challenge is business implementation.

Looking at hangar personnel, the first challenge is to get all of the mechanics out of the operation for a day for training — always difficult if it’s a busy time.

But also, looking at the mechanics, they don’t all love iPads, some prefer paper. There’s always a group of about forty or fifty percent who are enthusiastic but the others can be hesitant so change management is important to change behavior for people who have been used to paper for a long time. Then there is the challenge to get personnel to use the tool efficiently

in order to ensure that the airline gets the gain that was envisaged.

Michael: Thank you, Remco, for sharing that experience; so what could we say is the conclusion?

Remco: We see that this can significantly enhance the efficiency of aircraft maintenance processes.

Also, digital tools can help to maintain the cabin assets as strategic assets to support customer satisfaction without the pain. It is very challenging to go digital but it will eventually deliver returns in the form of hard savings, by making the fleet more available. There are, of course, costs for the App and an investment to integrate it but ROI (return on investment) should be achievable in less than a year.

This new digital tool can also be proposed by AFI KLM E&M to its customers sharing its experience of cabin technicians using it.

Michael: Thank you Remco for sharing with readers your and KLM’s experience in going digital.

AIRCRAFT IT MRO • WINTER 2019-2020 • 31

Air France-KLM is a major global air transport player, operating up to 2,300 daily flights, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. Its main businesses are passenger transportation, cargo transportation and aeronautical maintenance.

AIRINT SERVICES

AirInt Services is a French aviation software company formed in 2011 and specialized in providing digital solutions for aircraft maintenance management.

AirInt Services’ DNA and background is cabin maintenance, with decades of experience in: Equipment removal, installation, modification and overhaul; Spare part logistics, purchase and supply; Shift for A & C Checks in MROs, daily & weekly checks with airlines; and EASA Form 1 issue in PART 145 workshop

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VENDOR JOB CARD: CLOUDCARDS

Brian Fitzgerald offers us an insight into the problem solving spirit that is has driven Cloudcards growing success Brian is an entrepreneur and highly experienced Aircraft Engineer with over 28 years’ sector experience. He worked as a licenced Aircraft Maintenance Engineer for Lufthansa Technik/Shannon Aerospace for 16 years, finishing in Technical Management. In 2006, Brian started Civil Aviation Services Ltd. (CAS) which has been successfully operating since. With most work in CAS relating to Aircraft Technical Asset Management the need for industry efficiency through software was clear and cloudcards was born.

Aircraft IT: Your name, your job, and the name of the business?

Brian Fitzgerald: Brian Fitzgerald, COO and co-founder of cloudcards Aircraft IT: How did cloudcards get started?

BF: It was back in 2013, we were running into an operational capacity problem and processes needed to be advanced to deal with the workload within my aviation technical services business, I realized the need for a more efficient project management tool than email and spread sheets. That is when my brother Barry Fitzgerald and myself developed the concept of our first

software product CARDS®. We then co-founded cloudcards and Barry looked after the software development.

Aircraft IT: What is the guiding business principle that drives the business?

BF: Our ultimate goal is to make the management of complex assets simple. Be it Aircraft asset Management software, aircraft transition management and software or aircraft inspection. We deliver leading edge software solutions built from years of industry experience with full customer support at a very competitive price.

Aircraft IT: What has the greatest business achievement been to date, and why?

BF: There have been many notable successes but there are two that really come to mind. Using CARDS® we helped a lessor manage a distressed redelivery program of over 70 aircraft together with a host of other technical services companies to get the aircraft into a re-marketable condition and delivered to new airlines across two continents within a few months. The savings to the lessor were immense given the ability to get the aircraft back on rent quickly and have the aircraft records then archived online to lessen

AIRCRAFT IT MRO • WINTER 2019-2020 • 32

future risks. The second achievement was the launch of our Cloud Asset Management software platform. There is a real need for a modern, dynamic system in the market and getting the opportunity to build and launch our service has been very rewarding.

Aircraft IT: What are the disappointments and what have you learned from them?

BF: I suppose understanding that sometimes, even when you have a great and proven product, you still have to consider it takes time to bring about change in a global industry such as aviation.

VENDOR JOB CARD: CLOUDCARDS

“The savings to the lessor were immense given the ability to get the aircraft back on rent quickly and have the aircraft records then archived online to lessen future risks.”

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?

BF: There are a number of layers to what we offer. At our core we are an Aviation Software provider. Coupled with our software we offer feet on the ground to support it and add the option of extra experienced engineers at times when they are needed most.

Aircraft IT: What will be the next big thing in maintenance Aviation IT? BF: Integration of aircraft reliability sensoring systems with aircraft operational conditions and use which form a maintenance program

designed to allow the aircraft more operational time and predictive maintenance. In addition, we see strong advances in aircraft inspections with drone technology which we are also working on.

KEEP UP WITH MRO IT DEVELOPMENTS

Aircraft IT: What do you want your customers to say about cloudcards BF: Truth. We want all honest feedback from our customers so we can keep improving our products and services. And we are always happy to welcome them for repeat business; this speaks better than any testimonial.

Aircraft IT: Brian Fitzgerald, thank you for your time.

“Integration of aircraft reliability sensoring systems with aircraft operational conditions and use which form a maintenance program designed to allow the aircraft more operational time and predictive maintenance. ”

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WHITE PAPER: LAMINAAR AVIATION INFOTECH

Artificial Intelligence Applications and Advanced Analytics in Aviation Operation Jahan Alamzad, President, Laminaar Aviation InfoTech Americas, Inc. explains how to realize the value in these powerful tools AIRCRAFT IT MRO • WINTER 2019-2020 • 34

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Figure 1

E

ven in recent years, things have moved on when it comes to AI or Artificial Intelligence. We are now mainly talking about applications; beyond the technology as cool stuff, AI has to lead to something and that is ‘application’, the theme of this article.

In that context, figure 1 has a specific meaning which should be clear by the end of the article. The article will be divided into five sections with a brief look at the landscape; what kind of innovation technologies can lead into meaningful applications — something where operators can see or experience the benefit in a meaningful and impactful way, that would significantly change the enterprise over the course of time; what kind of an eco-system is needed to deliver those kinds of AI applications and advanced analytics applications; an application development roadmap to get airlines to advanced analytics and AI applications; and then a couple of cases to illustrate how meaningfully these things can come together.

AI landscape 2019 AI spend: $35.8B; 44% more over 2018 x2+ to $79.2B in 2022 2018-2022: 38% CAGR Software: the largest segment in 2019 ($13.5B). Applications fastest growing, with 5-year CARG of 47.3% Hardware: dominated by servers, $12.7B in 2019 Business services: equal to hardware by 2022 Source: International Data Corporation (IDC), March 11, 2019

2018 AI spend in aerospace: $0.25B 75.8% growth over 2017

AI LANDSCAPE

The chart in figure 2 includes good news and bad news. I’m not sure about the accuracy in the lower part of the chart as the sources are different, so there is always a danger that things won’t match. The good news is that AI is booming and is going to double by 2022 to the order of $80bn annual spend, the value of

27.2% growth to reach $0.38B in 2019, then to $2.0B in 2025 Source: ResearchAndMarkets.com, March 25, 2019

Figure 2

AIRCRAFT IT MRO • WINTER 2019-2020 • 35

?

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all the applications put together, led by software.

Software and applications will be a dominant portion of AI and advanced analytics work for the future.

Hardware will a close second and, as things stand, business services — implementation, development as a third party provider and support services — are a distant third but, by 2020 will have caught up with hardware.

From this, we can figure out that this will be a significant component of the future economy from the technology perspective. However, unfortunately, this is not led by airlines or aerospace but is mostly by retail and banking services, with all the security issues around it like anti-money laundering; those are the primary drivers behind these huge amounts of money that are going to be generated. One item that keeps recurring is predictive maintenance, an item on which all businesses are trying to get a good handle. While I’m not sure about the accuracy of these numbers, the numbers in the lower part of figure 1 represent minimal amounts of that $80bn attributable to aerospace and aviation. The reason for my skepticism is because the global IT spend for airlines is about $24bn annually. We know that it’s going to expand significantly; so if from that, say, $50bn spent, we’re saying only $2bn going to, AI then something doesn’t match.

INNOVATION TECHNOLOGIES

I recently attended a Fintech conference where they, also, were complaining that Fintech is behind as far as AI is concerned and when they talk about AI, it’s really about advanced modelling, machine learning and algorithms, not as we would look at it as purely AI of which advanced analytics are just one component.

You’ve probably seen the variety in figure 3, talking about different technologies that are used and will be used more vis-à-vis the entire landscape as well as many other exciting technologies like blockchain, which is perfect for airline maintenance operations because it allows users to keep track of

Innovation technologies

Figure 3

the records, guarantee that records cannot be misused or duplicated, altered, etc. Records need to be shown to authorities for e-signature and all the things with which we are familiar and blockchain is made for that task. The difficulty is that until probably last year, people were searching for a general purpose use for blockchain, so there’s something there which can be taken to aerospace and maintenance and that thing will give you blockchain benefits. We are now beyond that.

Thinking has evolved. People now look at it as an application on its own, platform agnostic. There is some work to be done, you cannot just buy blockchain off the shelf. The internal development teams at operators need to work with vendors in order to create something that will be impactful for the organization.

digitalized. A company in Palo Alto is working on giving ‘eyes’ to your laptop in order to look at an object and figure out not only its attributes but what it is. Thinking about that in airline maintenance, for example, you could have a box and let that platform simply see it to know what it is without needing to reference any RFID tag or other identifier; it will know just by looking at it and sensing it. That might take another five or ten years to reach maturity, depending how well the project progresses but those are the sort of sensing things that are happening. In aircraft, all of the ambient information gets digitalized through sensors.

That’s the beginning and then we go into the data piece of it where readers will be very familiar with the term ‘big data’, There are really two components to big data. One kind of data has records and fields with tens of millions of records but the fields do not change; that’s a typical retail example where they need to keep track of millions of items but the fields are the same for each item. With AI, we’re talking about a different type of big data; data coming from different platforms and of different types (weather data, aircraft data, flight plan data…) from different

AI eco-system

Sensing

AI

AI ECO-SYSTEM

As far as the eco-system is concerned, each of the blocks in figure 4 could contain a lot of words but I’ve removed all words except those that will help us to focus on how the process usually works.

So, any kind of AI that would lead to an application starts with sensing or sensors.

Something that is in non-digital format gets AIRCRAFT IT MRO • WINTER 2019-2020 • 36

Data

Application

Figure 4

Integration

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“One benefit is that AI can be optimized to maximize turnaround and repeatedly do the same thing with accuracy and reliability. Again, many might ask whether that is going to replace the human touch but I don’t think that will happen” sources. That is important because, once you go into integration and try to build something around that, you need to know exactly where these data are coming from and how they’re going to be used in an integrated fashion. And then it leads to an application, something that can be delivered to a user and that will be impactful.

Where we are now as far as AI is concerned is that a lot of understanding has been built. When the whole AI thing started in the late 1960s, the idea was to come to human level intelligence. However, the emphasis is now different with a focus on AI helping users to make decisions better; helping to do some kinds of physical activities. That’s the big difference.

The structure of artificial intelligence is amorphous; each user will have their own understanding of it but reaching to a human level fully cognitive state is not currently on the cards. An example of fully cognitive would be that I recently made a reservation for lunch in Palo Alto and then I needed to make another

reservation for the next day at the same restaurant. When I arrived on the second day, the lady who was greeting customers said ‘but you were here yesterday’. She had gone through a cognitive process and concluded that, just because I was there yesterday, I probably shouldn’t be there the next day. This sort of cognitive process is very difficult to program, to code; it is very difficult to get to that stage. However, you can program a robot to, whoever shows up, just say ‘hello’ and ‘that’s your table’; we can do that. Some might ask whether that is scary and it is if, when we achieve fully cognitive AI, we misuse it; but the good news is that we won’t be getting there any time soon.

One benefit is that AI can be optimized to maximize turnaround and repeatedly do the same thing with accuracy and reliability. Again, many might ask whether that is going to replace the human touch but I don’t think that will happen: rather, it will create another sort of work, the flavor of work changes so we will all benefit.

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AI and Advanced Analytics

Artificial Intelligence g g g

Amorphous Human Level (fully cognitive) Machine Level – –

Support/Aid making decisions Performs tasks (physical or electronics) 4 quicker 4 Accurately 4 Repeatedly

Advanced Analytics g

Concrete Structure – – –

Mathematical model Data-driven Machine-power dependency Normative

Deterministic

Attributes Stochastic

Model

Features Descriptive

Figure 5

AI AND ADVANCED ANALYTICS

different from manufacture. In manufacturing, there is a pre-ordained production plan, but MRO is a much harder problem than typical manufacturing and that is where AI comes in. But, if it’s such a difficult problem, why are we not investing more in it as compared to, say manufacturing where AI gets a big share of investment?

Coming to advanced analytics, that has a concrete structure, we know what it is, we know specific models that we are using to deliver an application.

Typically, we divide that into either normative or descriptive models (figure 5): normative are the ones that instruct, ‘that’s the best solution’; descriptive is a typical simulation model, you give it a situation, you simulate it, you get the attributes of that ‘good or bad’ but it does not return with a value judgement on that process.

Or it could be deterministic or stochastic. Linear programming is deterministic, there’s no probability attached; a crew is either on a flight, or not, or dead heading. It’s the same for network optimization; an aircraft type covers one segment and it does that, there’s really no probability of an aircraft covering one flight. Stochastic models have probability included, like simulation modelling.

Particularly for maintenance processes, if you go to any engine shop, for example, the engine comes in and really the processes are not set, there is not a plan, until the engine has been opened, the inspector has looked at it and then directs what to do, which work stations it should go to. That is significantly

APPLICATION DELIVERY ROADMAP

As far as a roadmap is concerned the bubbles in figure 6 have specific meanings and represent gateways that start from one point and end at another point.

The reason that this breakdown should make sense is that there are different vendors offering different portions of this value chain or this road map and there are different resources allocated to each part of it. That’s why we are way beyond the original thinking that one needs a general purpose platform of AI to bring in, morph into your needs and that becomes the application. That is no longer the case: today we need to be very specific about our approach; you could not get a general purpose AI and try to build applications around it.

It starts with getting the data together before launching into developing and applications. For many readers who are familiar with regulatory authorities and the way that documents are issued for operators to comply with, the first step is data or information; you get everything you need first before doing anything beyond that. As it is with analytics and AI, you first need to put together the information. You do not want to develop an application that, in the middle of the

AIRCRAFT IT MRO • WINTER 2019-2020 • 38

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Case: predictive maintenance

Application delivery roadmap Initialization

Transformation

Processing

Translation

Three themes: mutually exclusive, collectively exhaustive

Action

RCM-based Analytics

Trend/Health Monitoring

Pattern Recognition

Enterprise Data Reliability Analysis

Data compilation and digitalization

Machine follow-through

Digital/non-digital display Physical movements

Figure 6

Machine-level understanding

Re-digitalization of machine output

process, needs more information, that’s not the way to develop an application.

Then there is the translation of whatever has been put together into machine understanding. There are different vendors working on making that much easier.

When the machine starts the process, it doesn’t look at the generic codes the user puts in, it needs that kind of a translation. What makes AI and particularly Advanced Analytics faster is that these gateways need to be seamless. For example, I just tried to change my airline seat and was waiting for almost one minute for my record to appear and the reason for that is just because of the different gateways that it goes through to get the reservation records from the database as you do not touch the database directly, so it has to go into a mimic, a mirror image of the reservation system, for one record: and then it goes through the GDS and then I’ll see it. And since there are different platforms involved, none of which were synchronized during the development, it takes a while for the record to show up. In AI that is real time applications and in order to avoid that type of delay, these gateways need to be very well thought through and the data hand-off to work very smoothly.

CASE: PREDICTIVE MAINTENANCE

Predictive maintenance (figure 8) is really not just one application that you can point to; it’s a combination of AI and Advanced Analytics to begin with. But there are three segments to predictive maintenance.

One is planning, reliability centered, maintenance (RCM)-based applications.

That’s regulatory mandated. And based on that, applications are developed in order to find out certain things. For example, we cannot say which engine on which aircraft will fail at what time, that’s not the best use of AI. But, based on what data we have, we can say what the probability is of those events happening. With ten engines flying and each of them having a ten percent chance of failure, it’s pretty safe to say that there will be one engine failure; we

Removal Forecasting Time-series solutions

Resources optimization/planning

• • • •

Big Data Hypothesis Testing Fuzzy Logic Artificial Intelligence

Smart Data

Figure 8

“We can develop analytics that will predict when something will happen and, again, there are tools available now that can do that.” don’t know which one or at what time but during the time period covered, we should plan for one engine removal. So that’s on the RCM-based planning side.

Readers will be familiar with Trend/Health monitoring. Condition monitoring, real-time monitoring has been with us since RCM was introduced and MSG-3 (Maintenance Steering Group) mandated that for things like aircraft engines and other systems. We can develop analytics that will predict when something will happen and, again, there are tools available now that can do that. So, we can look at the condition of engines, look at degradation and then say, within the next two months, something bad might happen. The problem is that in all that modelling, that trend might go up but then levels off for a long time. So we predicted this engine to fail within two months but seven months have passed and nothing has happened. There are caveats when dealing with this sort of time-series trending. There are different types of exponential smoothing that can be done but, in general, we cannot expect 100% accuracy.

AIRCRAFT IT MRO • WINTER 2019-2020 • 39

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The third theme is pattern recognition and, again, there’s a lot of money going into that, particularly for life sciences, trying to find the patterns in very large quantities of data and whether that’s something that can benefit your organization. Again, we are not there but we’re at the beginning of pattern recognition.

You hear different things like, whenever the cargo door opens up, some fuse on the other side of the aircraft burns out but does that happen all the time? It is around those sorts of pattern recognitions that people are trying to build applications.

CASE: DAY OF OPERATION RECOVERY/REPAIR

Figure 9 illustrates what is really the latest position that people are talking about for applying AI and Advanced Analytics for disruption management.

When something bad happens, like weather over an airline’s hub, it is hard to recover from that. A lot of operators and a lot of vendors are working on it but, as yet, with nothing applicable emerging. The difficulty is the magnitude of problem.

To give you some idea; at the moment, the largest mathematical programming optimization that can be solved by the most powerful solver consists of 115 million variables with 40 million constraints and takes about 2 hours with a regular 365

Case: day of operation recovery/repair Difficult problem Needs powerful heuristic solutions

Solve for

Combined AI & Advanced Analytics Solutions

Crew operation Fleet Assignment

powered machine. If you talk about crew management, for example, with 250 to 300 aircraft types, that takes about 4 hours to reach optimization; that’s the planning side, which crew covers which flight: on the disruption side of it, that is ‘that crew needed to be on that aircraft but it’s over there’; if you want to solve it for today, maybe the next two flights, that’s more than double that amount, so it takes about 5 to 6 hours to solve that. And you don’t always have that luxury; you usually need to make a decision faster.

So, again, we are not yet there. What we have are just steps towards that which requires a very powerful heuristic algorithm and they are typically highly guarded, nobody discloses them. The typical developer is developing strategies and then developing mitigating heuristics for that heuristics algorithm which they put together for the entire day. It’s not an optimal solution, it can improve but, at that time, when you are trying to recover from disruption that’s really the best we can do. Just the recovery side of it and the turnaround is still a major task. Without having any kind of a tool, it will be quite disruptive for the entire day for that to happen.

JAHAN ALAMZAD

Jahan Alamzad previously served as managing principal of CA Advisors. He was also director of strategy and analytics at PricewaterhouseCoopers, and director of airline, aerospace, and operations research at Applied Decision Analysis, Inc. He has worked at American Airlines and United Airlines, co-founded California Airlines and was its CEO. He has served on the faculty of the School of Business and Management at Notre Dame de Namur University, and on the faculty of the Department of Aviation at San Jose State University. Jahan holds a masters in management science and engineering from Stanford University.

LAMINAAR

Laminaar offers a future-ready and fully integrated software applications suite for the aviation business: airlines, nonscheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics.

Solutions may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area. The suite has a unified database that allows a seamless flow of data and information between operational functions.

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VENDOR JOB CARD: SWISS AVIATION SOFTWARE

Chris Clements offers an insight into the team spirit, customer focus and technical innovation behind the success of Swiss-AS and AMOS Chris was an apprentice with Air UK Engineering in Norwich where he earned his AML. After the company became KLM UK Engineering, he primarily worked in Line Maintenance in the UK and Europe before moving to perform the same role with Thomsonfly. After 18 years on aircraft, Chris joined Swiss AviationSoftware as a trainer working with customers to implement AMOS and after 10 years he is now in the role of Sales Representative Aircraft IT: Your name, your job title and the name of the business?

Chris Clements: Chris Clements, Sales Representative, Swiss AviationSoftware Ltd. Aircraft IT: How did Swiss-AS / AMOS get started?

CC: The development of AMOS started back in 1989 within the IT department of the airline Crossair (later Swiss International Air Lines or SWISS), initially targeted at in-house usage only. Over time, other airlines showed interest in also using the software – so AMOS gradually became a product offered to other airlines. In 2004, the company Swiss AviationSoftware was founded, a spin-off from SWISS. The newly built company was given the ideal set-up to develop its own strengths as an MRO

software provider in this highly specialized market.

What started as a small IT project with a handful of people 30 years ago has evolved into a complete ecosystem. Today, Swiss-AS supports more than 180 customers worldwide with a workforce of currently around 230 people.

industry. Whether Swiss AviationSoftware is represented at the IATA MCC and MCTG steering committee or working with the ATA e-Business Program; it is part of a software company that is leading the way forward whilst delivering ‘real world’ solutions to our customers.

Aircraft IT: What is the attraction of Aircraft related IT? CC: Having spent my entire working life in aviation, the move from LAME to Trainer and now Sales Representative for Swiss AviationSoftware has given me the opportunity to be a part of the industry that, not only serves the current needs of the business, but also to be a part of a company that is actively involved in setting new standards for the aviation

Aircraft IT: What is the guiding business principle that drives Swiss-AS? CC: Community. Community and people in the sense that we often refer to the AMOS Community with regard to our customers, but also in the ‘community’ of Swiss-AS. AMOS cannot be the successful center of the AMOS Community if we do not have the right people to continue to support and develop the solution, and, ultimately the community will not be

AIRCRAFT IT MRO • WINTER 2019-2020 • 41

VENDOR JOB CARD: SWISS AVIATION SOFTWARE

“…Swiss-AS has managed to retain most if not all of the core values that have driven the company forward. The low turnover but constant increase of employee numbers has allowed Swiss-AS to build up a company that as well as having an amazing compliment of skills and expertise, remains stable and successful.”

as strong as it is today. Being a Swiss company employing 36 different nationalities, we are able to draw on a vast wealth of industry and cultural experience with a broad skillset whilst keeping our Swiss identity and core principles of quality, reliability and innovation.

Aircraft IT: What has been Swiss-AS’ greatest IT achievement to date, and why?

CC: AMOScentral, as a new concept in how our customers can do business and benefit from the AMOS community. Allowing standards to be realized within a group such as the Lufthansa Airline Group is a major step forward. Until now such a group may have elected to utilize the Multi Entity option in AMOS to manage different airlines.

This would allow the management of data and transactions within the group whilst maintaining independent financial entities on a single database.

Instead, each airline can now maintain an independent AMOS database with the ability to share data via AMOScentral. This will enable airline groups or collaborating customers to share or sell data. In the case of an airline group, the ease of setting a standard with regards to data such as ATA chapters, A/C types all the way to MPD’s will ensure data harmonization and synchronization across the group. AMOScentral can be utilized to view and/or exchange data according to each customer’s requirements.

Aircraft IT: Why might AMOScentral be considered Swiss-AS’ greatest achievement to date?

CC: By using a large, tier-one airline group as our

model, AMOScentral has been developed to share and exchange data seamlessly. Some of our loyal customers have been requesting more functionality with regards to data exchange for a while. It is now possible to realize their requirements and take things even further by allowing the possibility in the future of linking AMOScentral to external digital service providers. We believe that we have challenged the boundaries previously faced and possibly just stepped over them.

Aircraft IT: What has been Swiss-AS’ greatest business achievement to date, and why?

CC: Celebrating 30 years of AMOS plus the longevity and loyalty of the workforce whilst growing strongly in 2019 and bringing in new talent and expertise.

Although no longer a small company, Swiss-AS has managed to retain most if not all of the core values that have driven the company forward. The low turnover but constant increase of employee numbers has allowed Swiss-AS to build up a company that as well as having an amazing compliment of skills and expertise, remains stable and successful.

This has all been realized despite not being the loudest, flashiest M&E/MRO software company out there. We do not jump on the latest trends for the sake of trying to impress new customers. We keep a focus not only on what directions the market is going in but also, equally importantly, on what our customers need to operate on a day-to-day basis.

Having reached such a great business achievement we look forward to the next 30 years of Swiss-AS and AMOS. AIRCRAFT IT MRO • WINTER 2019-2020 • 42

Aircraft IT: What have been Swiss-AS’ disappointments and what have you learned from them?

CC: At some point in the past Swiss AviationSoftware became the victim of its own success. As our customer base and workforce grew exponentially it could be argued that we became over ambitious and lost touch with our loyal customer base. The result was clear. We had to look inwards and begin an internal restructuring that would not allow such a situation occur again and to realize that, with such growth and to ensure continued success and support from our customers, we had to re-establish our processes and goals and re-invent ourselves whist retaining the core strengths that had got us to this point.

Over the last three years, we have seen new departments and teams created that allow us to adopt an agile approach to development and product management, we also aim to achieve ISO27001 by the end of 2020. Having learnt our lesson and been able to recognize where we went wrong, we now aim to cement ourselves firmly at the forefront of the M&E/MRO software market with a company structure that lives up to the product that so many customers rely on.

Aircraft IT: In a sentence, how would you summarize what Swiss-AS does for aviation customers?

CC: We provide a software platform that was created within an airline, remains dedicated to the aviation industry and can be implemented ‘as is’ for a handful of aircraft or thousands; the leanest workforce or

VENDOR JOB CARD: SWISS AVIATION SOFTWARE

thousands of individual users. Despite the different scales, the fully integrated modules allow end-to-end processes to be performed in a fully integrated environment, ensuring not only strict airworthiness of their fleet but also commercial control.

Aircraft IT: What is new on Swiss-AS’ development horizon?

CC: We have been very active in developing tools for our MRO customers to enhance their business and we are now turning our attention to the component shops. Swiss-AS currently has a competent suite of programs that allow component shops to manage scheduled and unscheduled maintenance from the removal and order creation through to the recertification and installation, as required. We want to offer a more complete package that has improved planning and automation as well as from a commercial point of view, the possibility to use our Quotation Manager. We already have several customers that offer world-class component

services and we intend to supply them with the functions in AMOS to complement those services and extract more efficiency from their processes.

Aircraft IT: What will be the next big thing in MRO Aviation IT? CC: Data. Data as we all know is king. How we use that data, when and how we access that data and how we can share that data. Whether we are looking at data mining text for a more efficient trouble shooting of defects or have the need to access data on a mobile device anywhere in the world or within well-shielded A/C, we need data. As an industry and as Swiss-AS, we have solutions for some of these points but we also need to have standards so that we are not individual silos of data that have to be replicated from one database to another.

Aircraft IT: What do you want your customers to say about Swiss-AS / AMOS? CC: It is hard to ignore the fact that AMOS has

reached its 30 year anniversary. I believe that we reached that milestone in an industry that faces cyclical difficulties for three very substantial reasons.

1. The people. It is not for no reason that we have celebrated employees 15, 20, 25 and 30 year anniversaries.

2. AMOS. AMOS has stood the test of time and more than that, continues to push the boundaries of this ever evolving industry.

3. Our customers. We can proudly say that since our first customer selected AMOS in 1992, not one of them has made a decision to replace AMOS. The handful of customers to whom we have sadly had to say goodbye, were due to bankruptcy, change of business scope or mergers.

In summary we want our customers to say that you can depend on Swiss-AS, you can depend on AMOS. They have been in the business for 30 years and they will be here for at least another 30 years.

Aircraft IT: Chris Clements, thank you for your time.

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SOLUTIONS IN PRACTICE: ATP CASEBANK

Teaching machines to better identify chronic defects Mark Langley, Chief Technology Officer, ATP CaseBank shares how Machine Learning is solving a long-standing issue for airlines and improving overall safety AIRCRAFT IT MRO • WINTER 2019-2020 • 44

SOLUTIONS IN PRACTICE: ATP CASEBANK

E

ven the most modern of commercial aircraft are subject to technical faults, and every plane will have both system-detected and pilotreported faults during its gate-to-gate voyage. Airlines are accustomed to sifting through all the fault data they receive from their fleet to find recurring problems. This information is critical for airlines to understand, diagnose, and correct potential safety and reliability issues before something more serious occurs. In this article, we look at the impact of defect management on safety and how advancements in natural language processing and machine learning are helping technicians to improve the accuracy with which airlines are reviewing and assessing recurring defects.

A long-standing airline industry problem A medium-sized airline fleet can produce nearly 1,000 new fault records each day, with roughly 40% of the defects not being categorized correctly. One CaseBank-277mmx85mm.pdf

1

3/29/17

significant source of categorization errors is incorrect assignment of Air Transport Association (ATA) classification codes, which are a hierarchical system for tracking aircraft information by functional area and equipment system.

Pilots, aircraft maintenance technicians, and engineers are required to use the ATA codes properly to categorize problems. Line mechanics and engineers also refer to the ATA codes in looking up technical data for troubleshooting any given fault.

ATA code assignment is a manual process that leads to errors. Errors can occur with failures that cross functional areas, leading to ambiguity in the reported ATA code. It is very difficult for mechanics to remember the dozens of ATA codes that they frequently encounter, much less the hundreds of codes that are less frequently used. Technicians are also under pressure timewise to repair and dispatch the aircraft, limiting their ability to look up, confirm, and enter the exact ATA code that applies.

For a variety of reasons, repeat defects often go unnoticed and the correct identification of repeat defects is very important. By definition, repeat defects are harder to isolate and accurately repair.

When dealing with them, technicians must spend more time to thoroughly troubleshoot and repair the fault. Historically, ATA codes were the primary mechanism for identifying repeat defects. When an ATA code is entered incorrectly, it not only prevents the detection of a true repeat defect, but it may also trigger a false positive, as the incorrectly coded defect may be grouped with an entirely unrelated defect.

Additional inefficiency also arises from systemic workflow delays. The details of the fault often have to be transcribed manually from the paper flight logbook into the airline’s maintenance and engineering (M&E) IT system. This could take anywhere from one hour to two days. Further delays are introduced by the time it takes technicians in

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It finds valid recurring defects automatically and finds them earlier, allowing your experts to focus on the most costly and critical repeats.

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Visit www.CaseBank.com/demo to request a demo and learn more about ChronicX.

AIRCRAFT IT MRO • WINTER 2019-2020 • 45

SOLUTIONS IN PRACTICE: ATP CASEBANK

Reliability Analysis to identify incorrectly recorded ATA codes, as often the same fault occurs many times, but a different ATA code is reported for each.

Correcting these errors can take up to 30 days to resolve, if they are identified.

How technology can help

The team responsible for the ChronicX® recurring defect management solution, in use by 25% of the world’s commercial aircraft fleet, identified these data encoding errors and delays as major issues for their clients early on. The ChronicX® software improves the health and safety of fleets by quickly and accurately identifying and managing recurring or chronic defects across all aircraft, regardless of the assigned ATA coding.

ChronicX® bridges the gap between the inconsistent reporting of faults and defects in the aircraft’s technical log by mechanics, and the information that gets entered into the M&E system, giving airlines the ability to dramatically improve aircraft reliability.

The solution performs textual analysis of maintenance logbook records to identify similar descriptions written by different line mechanics. It can be used to help match two faults that were entered using different ATA codes. Using natural language processing (NLP), it can analyse and categorize large amounts of text data and understand similarities. Recently, the development team for ChronicX® revealed a new feature that can determine and assign the correct ATA code to a defect record.

Using machine learning to improve accuracy and overall safety

Maintenance logbooks contain very short text that is full of a technician’s abbreviations and misspellings — not uncommon for them, given the short amount of time they have with each aircraft. By using machine learning, the ChronicX® solution is able to expand its own library of aviation related acronyms,

“Maintenance logbooks contain very short text that is full of a technician’s abbreviations and misspellings — not uncommon for them, given the short amount of time they have with each aircraft.” abbreviations, and synonyms. Considering synonyms is important because working on raw text alone could result in a missed repeat.

For example, ‘Central Maintenance Computer’, ‘CMC’, ‘Maintenance Diagnostic Computer’, and ‘MDC’ are alternative terms for the same functional system and should be treated identically in any repeat defect identification process. Synonym replacement means that equipment with many colloquial names can still be identified and matched.

The more the system is used, the better its capability for identifying and matching defect records, even if their ATA coding is incorrect.

The ChronicX® ATA-recoding feature automatically predicts the right 4-digit ATA code for a defect, based on its defect description. In addition to providing 4-digit accuracy at a 90%+ level, it continuously learns from user feedback which results in its accuracy increasing with continued usage. Such a powerful machine-learning based approach allows users to recode all their defects with reduced effort, and in a fraction of the time it would take with other systems and processes. The time it saves reliability analysts means that specialist personnel can focus on more critical and costly fleet maintenance issues.

The industry has suffered from the side effects of incorrect and inconsistent ATA coding of defects for a long time. With automated, highly accurate ATA coding assignments, airlines can increase the accuracy of their data used for analysis, planning, and improvement of aircraft maintenance in general.

Capturing repeat defects earlier leads to better on-time departure times, reduced delays, and fewer AIRCRAFT IT MRO • WINTER 2019-2020 • 46

flight cancellations. Further, when combined with a recurring defect analysis solution, it contributes towards overall fleet safety by accurately helping to understand the health of the entire fleet, and individual aircraft, in real-time.

MARK LANGLEY

Mark was a co-founder of CaseBank and architect of its SpotLight product family. He led software development, product design, and technical sales support as the company grew, culminating as VP R&D. Currently, as CTO, Mark sets the technical vision, roadmap, and requirements for ATP’s product offerings. He enjoys discovering and evaluating technical solutions to business needs and fostering technical excellence throughout the company’s operations. Mark studied Engineering Science (Aerospace option) at University of Toronto.

ATP CASEBANK

ATP CaseBank is a global software and services company, with deep roots in the aerospace and defence industries. ATP CaseBank provides troubleshooting, reliability, and defect trend analysis tools that help engineering and service teams accelerate equipment repair, increase uptime, reduce warranty costs, and improve product support and performance.

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AIRCRAFT IT MRO: HOW I SEE IT

HOW I SEE IT:

What’s in your solution blueprint Allan Bachan VP, Managing Director, MRO Operations, ICF.

W

hen new systems replace legacy applications, they often bring their own issues. Data integrity, low adoption, and decreased staff productivity are common complaints. Maintenance, repair, and operations (MRO) technology is no exception — as systems evolve, we find fresh challenges to overcome. The central premise of the solution blueprint is design. At its core, the blueprint solves known problems and plots the course for solutions and next steps.

During and after implementation, how effectively does your organization solve known issues? Does

your team instead get immersed in learning all about the new system? How much of this is to seek solutions versus expanding knowledge of the software? If you’re operating more in a software learning mode than a business solution mode, potential problems can fall through the cracks.

Further, the blueprint is a living and dynamic charter that defines organizational and system behavior. It should be measured, monitored, and maintained. So, what’s in a strong MRO information technology (IT) solution blueprint? The following three essential elements can help ensure a smoother path during legacy system modernization.

AIRCRAFT IT MRO • WINTER 2019-2020 • 47

1. Clear business processes

Well-managed business processes are critical to all operations. They lead to advantages such as: • Standardization: All stakeholders understand and execute tasks in the same way.

• Redundancy: There is less risk when talent leaves or becomes unavailable.

• Efficiency: Performance is optimized, and variances decrease.

• Consistency: Documenting, auditing, enforcement, and compliance are easily realized.

To quickly recognize opportunities for improvement, you are best off using defined

AIRCRAFT IT MRO: HOW I SEE IT

“Business processes and procedures need to be continuously measured, monitored, and improved. Also, most MRO IT software applications will have at least one version release per year along with periodic patches, bug fixes, and other updates” process maps. At minimum, responsible roles and organizational units, tasks, decisions, inputs, and outputs should be clearly represented. The entire MRO organization needs a hierarchy of processes for each functional group. At the highest level, these typically include engineering, planning, production, supply chain, human resources, and finance. Ownership should be assigned using a RACI (Responsible, Accountable, Consulted, Informed) index, and you should conduct periodic audits against predefined performance and compliance criteria. It also helps to maintain detailed step-by-step procedures for each task within processes as an easy reference guide for all stakeholders, participants, and actors.

2. Properly-configured technology components

Software and hardware technology components are essentially tools to enable business processes.

They also have roles and tasks within operations and are dependent on processes. For example, a barcode scanner performs a scanning task, and a printer performs a printing task. Hardware like this is easier to understand and map than software.

Screens, webpages, and program names and numbers are commonly used to access and execute business tasks. In a software application, this typically occurs using a menu path or a typed, touched, or voiced command. That’s one element of a software ‘dependent’ or attribute in the primary user interface. There are several other software configuration attributes which may be known by application-specific software names, including tables, switches, parameters, codes,

workflows, licenses, and reports.

To successfully execute a ‘create purchase order’ task in an MRO IT system, for example, the following software attributes must be known and configured in the application: • Purchase order (PO) type (from a PO type table); • Approvers (in workflows); • Authorized PO creators (access licenses); and • Format (report or form).

Once configured, these are launched using the menu path or command by the end user.

Because these configurable attributes also influence and affect the behavior of other tasks in the system, their definitions for any organization must be standardized and well-coordinated across all MRO processes. Any best-of-breed MRO IT application on the market today has a range of 2000-4000 configurable attributes. Imagine the enormous number of permutations and combinations possible. To put it in simpler terms, the settings and options on your smartphone for the same device and apps are different from mine.

It’s about user preference.

3. Keeping current catalogs

A full MRO processes catalog is about 200 or so discrete, but interrelated, process diagrams with all organizational roles and technology attributes mapped out. This knowledge and specifications repository must always reflect current operations and system configurations. It is the primary go-to for all end-users and system support personnel.

Business processes and procedures need to be continuously measured, monitored, and improved.

Also, most MRO IT software applications will have AIRCRAFT IT MRO • WINTER 2019-2020 • 48

at least one version release per year along with periodic patches, bug fixes, and other updates by the software vendor. The challenge is to remain agile for all business and software changes spanning the gamut of the blueprint elements. This includes adjusting and adding processes as maturity and capabilities change, and as system functionality is altered and introduced.

Picture two scenarios: 1. An end-user — a maintenance technician — needs to move a part from one aircraft to another.

System updates must happen in real-time.

2. The vendor releases a new version of the system.

It includes both major and minor changes. There is an internal desire to launch this release as soon as possible.

Scenario 1 — User manuals

Those familiar with aircraft maintenance know that all of the work done on the aircraft must refer to the approved aircraft maintenance manual (AMM). While cannibalization is frequent in some organizations, it is not something a particular technician will do on a daily basis. Access to a step-by-step manual, which must be referenced in a corrective action write-up, certainly helps. Regulators ensure the correct and current procedures are followed by quoting the AMM reference. Similarly, to sustain excellent production standards and sensible balance of hands-on work versus system updates (direct and indirect time) — as well as to preserve data integrity — a tailored step-by-step user manual for the IT system updates is also helpful.

Where is this ‘manual’ stored and how is it kept up-to-date? Is it easily accessible by users? The

AIRCRAFT IT MRO: HOW I SEE IT

manual should seamlessly interact with the MRO IT system screens by task, and your team’s actual experiences should be key sources for its content.

organizational structure. Done properly, release management is continuous — albeit with varying intensity at certain periods of the year.

Scenario 2 — Managing releases

A blueprint built to last

MRO systems need a documented release management strategy and plan. Clear ownership is important — does it belong to the business or the IT organization? The impact of a new system release or change with in-situ business processes and procedures is an easy task in a well-managed environment. All configuration attributes or system programs, along with alerts as to the roles who are affected and how, are available within hours or days, not months.

Once changes are known and understood, a consolidated project for comprehensive adoption can be defined. This includes processes, data, and system configuration changes — all well-coordinated and with assigned owners. Execution of the project includes system configuration, testing, training, and data tasks. This should be seamless within your

ALLAN BACHAN

The key to continuous improvement is a complete awareness of your current state at any point. Only then can improvement analysis occur. This current state exists in your solution blueprint. Detailed business processes are mapped with enabling technology components, providing the best possible representation. Structured measurement, monitoring, and improvements to the blueprint need to take place across the MRO business and IT support organization — regardless of whether business or technology initiatives prompt change.

For now, that how I see IT. SIMPLIFY YOUR CHOICE BOOK A FREE CONSULTANCY SESSION WITH ALLAN TO DISCUSS THE ISSUES HERE, IN GREATER DETAIL AND IN THE CONTEXT OF YOUR BUSINESS AND CHALLENGES.

Allan is a Vice President at ICF with 32 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert.

He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

Book a FREE one hour consultancy session with Allan Your chance to take advantage of expert and experienced advice. Allan is available for free one-to-one Skype consulting sessions.

These free consultancy sessions typically cover: • An overview of your current M&E / MRO Systems and processes.

• Particular problem areas unique to your company and best practice advice on how to overcome these problems.

• Expert advice on any new projects or systems you are looking to implement.

• An overview of industry M&E systems best practices and how these could benefit your company.

• Your chance to ask Allan any burning questions you may have or discuss particular projects.

How to book your FREE one hour consultancy session: contact Alllan on email: allan.bachan@icf.com or call: +1 469 467 4421 quoting ‘AircraftIT Free Consultancy Session’

M&E / MRO System Health-Check Program The Aircraft Commerce Consulting and ICF Consulting M&E / MRO System Health-Check program partners our experts with an airline’s or MRO’s key M&E systems team to provide additional resources and guidance, supporting the best results within the business’s processes and goals, and tailored to each company’s requirements. It can include: • A benchmark comparison of current M&E / MRO systems and processes against best practice industry standards.

• An outline of how to optimize current processes and systems to drive greater efficiency.

• How to remove paper, whiteboards and spreadsheets.

• An evaluation of how new technologies (paperless, mobile, predictive M&E, etc.) can be leveragedto improve efficiency.

CLICK HERE FOR MORE DETAILS

AIRCRAFT IT MRO • WINTER 2019-2020 • 49

VENDOR JOB CARD: GAMIT

Nadeem K Muhiddin shares the enthusiasm for usefully applying technology that lies behind the success of Gamit Being the son of a licenced aircraft engineer opened Nadeem’s eyes to the world of aircraft maintenance from a very young age. Qualifying at university through to post graduate studies in the area of investment analysis allowed him to apply cross industry scrutiny to the aviation sector. He has over 12 years hands-on experience in trading aircraft parts, logistics, aircraft redelivery projects, heavy maintenance, software development and business analysis.

Aircraft IT: Your name, your job title and the name of the business?

Nadeem K Muhiddin: Nadeem K Muhiddin, General Manager, Gamit.

savings by efficiently and more effectively using skilled man power, improved quality of workmanship and accurate delivery of auditing tools are among the essential offerings.

Aircraft IT: How did Gamit get started?

NKM: Gamit started in 1990 based at London Stansted Airport, UK, providing support in two key areas; aircraft parts support and engineering project management.

Aircraft IT: What is the guiding business principle that drives Gamit?

NKM: Commercial and private aircraft operations are ever more financially sensitive. Gamit’s ability to provide innovative solutions that offer true savings with excellent customer service is at the core of our principle targets.

Aircraft IT: What is the attraction of aircraft-related software?

NKM: As an organization we have gained a profound level of experience over more than 30 years: we noticed certain inefficiencies in the ‘normal’ way of doing things which could be vastly improved with technology. This is the gap that Gamit’s product ROAM is addressing. Offering day-to-day cost

Aircraft IT: What has been Gamit’s greatest technical achievement to date, and why?

NKM: The greatest technological achievement for Gamit has been building and the continual development of ROAM and its environment. Building the industry’s first enterprise level intelligent AIRCRAFT IT MRO • WINTER 2019-2020 • 50

document management solution; taking paper to digital to audit ready has proved a great achievement for the Gamit team.

Aircraft IT: What has been Gamit’s greatest business achievement to date, and why?

NKM: Gamit is proud to have been part of the team delivering some of the most prestigious and technologically advanced cabin interiors for Head of State aircraft including B747-8i. Through our onsite technical support representatives, we have contributed to delivering major industry projects on time and on budget.

Aircraft IT: What have been Gamit’s disappointments and what have you learned from them?

NKM: Gamit has been digitalizing aircraft records since 1998. In those days digitalization was before the .PDF file format was mainstream and stable as it

VENDOR JOB CARD: GAMIT

“…now we are committed to using the most advanced technology and always keeping an eye on the next big leap.” is today, therefore we had to rely on jpeg and .txt files. Additionally, the internet platform for delivery was vastly different to what it is today; therefore we could only deliver digitalized records to clients on DVD. The disappointment was that the progression to online wasn’t fast enough. We have learnt from this, now we are committed to using the most advanced technology and always keeping an eye on the next big leap. ROAM is using the newest and most capable software backend; this is what defines it as being intuitively easy to use and exceptionally fast at accomplishing the goal.

Aircraft IT: In a sentence, how would you summarize what Gamit does for aviation customers?

NKM: Gamit is aimed at supporting aircraft operators and MROs in achieving their goals of delivering an efficient and reliable organization through their various business operations.

holders; be it pilot, line maintenance engineer, engineering planning team, asset management team, Vice President, asset owner or NAA, this level of connectivity should be the industry target.

Aircraft IT: What will be the next big thing in Aviation IT? NKM: Renewable energy propulsion systems. For the last 100 years aircraft have been built upon the same foundations they started; fossil fueled systems.

Renewable energy will change the mindset of everything, due to weight and range requirements an entire mindset change will be needed. R&D and manufacturing must adapt as must the technology that serves those new age vehicles. Connectivity of the aircraft directly to ERP systems for all stake

Aircraft IT: What do you want your customers to say about Gamit?

NKM: Our customers are telling us what we want to hear already. Our objective is to ensure all future and current clients continue with the same enthusiastic sentiments; outstanding solutions and outstanding level of service from the whole team at Gamit.

My task is to ensure this continues.

Aircraft IT: Nadeem Muhiddin, thank you for your time.

KEEP UP WITH MRO IT DEVELOPMENTS

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DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process.

Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 35 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software are used in more than 20 countries.

We propose 3 different software in order to fit every type and size of Aviation, Aerospace and Defense companies.

Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration.

Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our last software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2019-2020 • 52

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

AeroSoft Systems

Aerostrat

AirInt Services

AMC Aviation

W: www.aerosoftsys.com T: +1 905.678.9564 E: sales@aerosoftsys.com

W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com

W: www.airintservices.com T: +33 6 14 39 81 55 E: mlopez@airintservices.com

W: www.amc-aviation.fr T: +33 6 33 27 80 38 E: contact@amc-aviation.fr

Location: Ontario, Canada; Miami, FL, USA; Austria

Location: Seattle, USA

Location: Bordeaux & Paris (France)

Location: France and Dubai

NAME OF PRODUCT MARKETED • DigiMAINT, DigiDOC, WebPMI/DJM

NAME OF PRODUCT MARKETED • Aerros

NAME OF PRODUCT MARKETED • Cabin App, RFID App, Cargo App

NAME OF PRODUCT MARKETED • iCare AMS, iCare SMS, iCare iTech

KEY BUSINESS/SOFTWARE AREAS • Maintenance and Engineering Management • Digital Document Content Management • Business Intelligence Reporting • Business 2 Business transaction interface • Interface to Financials / Flight Operations

KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules

KEY BUSINESS/SOFTWARE AREAS • Cabin Maintenance • Data Management & Analytics • Digital Solutions & Mobility • Safety Equipment Inventory (RFID)

KEY BUSINESS/SOFTWARE AREAS • Full Operator / independent CAMO management • Full Operator / independent AMO/MRO management • Full Logistics / Purchase Management • QA Conformity and SMS management • Costs and invoicing management

AeroSoft Systems Inc. is unique in MRO IT, born in 1997 out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards.

AeroSoft has two distinct MRO IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO IT system. Strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AirInt Services is a French aviation software provider created in 2011 and specialized in developing digital maintenance solutions for Airlines & MROs. Our headquarters are located in Bordeaux in the South of France, and we do also have sales offices in Paris to easily connect with all our customers.

We exclusively work in the aerospace industry because our background and our DNA is cabin maintenance. Indeed, we have accumulated decades of experience in: • Equipment removal, installation, modification and overhaul

With 20 years of experience, AMC Aviation is an EASA CAMO PART-M, EASA PART-145 and Cosulting company.

We offer an important range of services to airlines and leasing companies such as Maintenance support, engineering services, airworthiness management, civil aviation trainings, software solutions and flight operation services.

Our Moto is “Your sucess is our comitment”

• Spare part logistics, purchase and supply • Shift for A & C checks in MROs, daily & weekly checks with airlines • EASA Form 1 issue in PART 145 workshop At AirInt Services, we strongly believe that, in a challenging environment where competitivity and performance are always more important, having the modern and adequate tools to perform your missions are key to success.

This is why we are here. This is why we developed our softwares. And this is why we have several Airlines, MROs and OEMs trusting our solutions and daily using them to facilitate their maintenance activities.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2019-2020 • 53

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

APSYS

Aviation Intertec Services

The Boeing Company

CaseBank Technologies

W: www.apsys-airbus.com T: +33 (0) 5 61 30 99 00 E: gesine.varfis@apsys-airbus.com

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.casebank.com T: +1 (905) 364-3604 E: slightstone@casebank.com

Location: France

Location: Canada, Thailand, India, Greece

Location: Over 65 locations around the world

Location: Brisbane, California; Toronto, Canada; Austin, Texas; Brussels, Belguim

NAME OF PRODUCT MARKETED • AMASIS, IBIS, Simfia and Simlog

NAME OF PRODUCT MARKETED • RAAS & RAAS Express

KEY BUSINESS/SOFTWARE AREAS • Consulting Services • Enterprise Risk Management • Digitalization and Analytics • Airline and MRO Excellence • Maintenance and Risk Management Solutions

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program

NAME OF PRODUCT MARKETED • ChronicX, Spotlight • ATP Maintenance • ATP Operation Manuals • ATP Libraries

As an Airbus subsidiary APSYS serves customers worldwide in determining leading risk management standards in close cooperation with our customers.

AIS’s RAAS system is a best-of-breed M&E solution for the evolving operator, MRO and CAMO. Our solution is 100% browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading paperless functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android /Windows tabletbased EML, electronic maintenance status board, centralized document library, wireless barcode scanning, and much more.

RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting

KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis

Deeply rooted in aerospace engineering, the company’s experts are involved throughout the entire lifecycle of an aircraft from design to in-service operations guaranteeing reliable and safe aircraft operations (Product Assurance & Safety). APSYS supports its customers in achieving highest security standards for their operational and Information Technology to reduce vulnerability, making sure that clients have state of the art tools and processes established to manage attacks and threats (Product Security). On behalf of customers, APSYS has defined and implemented processes and tools for controlling technical, human and operational risks. With more than 450 employees APSYS supports the aerospace industry, but also the defense, transportation and energy sectors.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2019-2020 • 54

CaseBank Technologies Inc., a Division of ATP provides troubleshooting, reliability and defect trend analysis, so engineering and service teams can accelerate equipment repair, increase uptime, reduce warranty costs and enhance product support and performance.

ATP is focused on maximizing the value of aircraft and aviation operations by providing tools, information and insight that optimize aircraft availability and operational compliance.

Over 40+ years in the aviation industry ATP has developed expertise in managing and analyzing content for maintenance, operations, and compliance. ATP adds value through smarter reference content and historical documentation, integrated into decision support, productivity and advisory services to deliver efficient operations.

The ChronicX® innovative solution for detecting and managing recurring aircraft defects, identifies, consolidates, and ranks recurring/chronic defects to uncover hidden trends.

It employs advanced NLP and fuzzy logic to analyze PIREPS and MAREPS and generate ‘clusters’ of potential recurring defects to help prioritize costly and critical problems.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

CloudCARDS

Comply365

Commsoft

Conduce

W: www.cloudcards.ie T: +353 (0) 61748767 E: sales@cloudcards.ie

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

W: www.commsoft.aero T: +44 (0) 1621 817 425 E: nsg@commsoft.aero

W: www.conduce.net T: +44 333 888 4044 E: info@conduce.net

Location: USA

Location: Tiptree, Derby, Norwich, Gatwick, UK; Australia; India

Location: Nuneaton, Warwickshire

NAME OF PRODUCT MARKETED ProAuthor (XML-Based Authoring Solution) Electronic Flight Bag (EFB) Digital Briefing Document & Communication Manager Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • OASES

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

Location: Limerick, Ireland

NAME OF PRODUCT MARKETED • CARDS (Civil Aviation Remote Delivery System) • AMS (Asset Management System) KEY BUSINESS/SOFTWARE AREAS • Aircraft Asset Management • Aircraft Delivery and Re-delivery Management • Aircraft Annual Inspection Management • Aircraft Project Management • Aircraft Technical Services CloudCARDS Ltd. an aircraft delivery and asset management software provider, formed in Ireland April 2013, has an experienced team of aviation experts working together to seamlessly deliver its exceptional software products to both Airlines and Leasing Companies around the globe.

The long-term objective in CloudCARDS Ltd. is to dramatically reduce the cost of aircraft asset management and improve the oversight the owner and operator has on the asset.

CARDS® — Civil Aircraft Remote Delivery System is a software platform designed to financially manage the asset and fully project manage the technical review, aircraft physical & records audit.

AMS — Asset Management System is designed to manage the day-to-day management of the asset including utilization, maintenance reserves, alerts, forecasting, invoicing and reporting. All CloudCARDS Ltd. products are securely built using the latest cloud based technology.

After all, your aircraft operate in the clouds, so why not manage them there too?

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KEY BUSINESS/SOFTWARE AREAS XML-Based Authoring Solution (ProAuthor) Electronic Flight Bag (EFB) Digital Briefing Flight Release Document Mgmt. and Distribution Platform Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

KEY BUSINESS/SOFTWARE AREAS • User Friendly: for all levels of expertise • Excellent Support: full support throughout the product life cycle • Scalability: can grow with your business • Cost: low ‘cost of ownership’ • Security: proven security OASES from Commsoft covers all aspects of aircraft maintenance for airlines and third-party maintainers including: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation. Also, check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring, and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log/cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2019-2020 • 55

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

CrossConsense

EmpowerMX

EXSYN Aviation Solutions

Flatirons Solutions

W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

Location: Frankfurt Germany; Heusenstamm Germany

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com Location: Frisco TX, USA

Location: Amsterdam

Locations: Europe, Asia, USA, Middle East

NAME OF PRODUCT MARKETED • Aicraft Fleet View • ACSIS

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

NAME OF PRODUCT MARKETED • Avilytics, TITAN

NAME OF PRODUCT MARKETED CORENA Suite

KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development

KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))

KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Aircraft Reliability Management solution • Predictive Maintenance solution • Robotic Process Automation • Data Migration • Consulting Service

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.

TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status), ACSIS (tool for predictive maintenance) and CROSSMOS® (electronic tech log).

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers.

Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information.

It provides the right level of detail to be useful but not crowded with information.

ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs.

AIRCRAFT IT MRO • WINTER 2019-2020 • 56

DIRECTORY

Gamit

IDMR Solutions

IFS

Laminaar Aviation InfoTech

W: www.gamit.co.uk T: +44 1279 818800 E: roam@gamit.co.uk

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Location: London UK (HQ), Basel Switzerland, Beirut Lebanon

Location: New York/Tel Aviv

W: www.ifsworld.com T: + 613-576-2480 E: AndInfo@ifsworld.com

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Locations: 60+ Worldwide

Location: Singapore, Denver, Bangalore, Mumbai

NAME OF PRODUCT MARKETED • ROAM — Online digital airworthiness records archive and records complance manager.

• RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.

NAME OF PRODUCT MARKETED • InForm

NAME OF PRODUCT MARKETED • IFS Applications, IFS EOI, IFS Maintenix

NAME OF PRODUCT MARKETED • ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics

IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics.

Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

KEY BUSINESS/SOFTWARE AREAS • Airworthiness records archive • Status Builder • Document Indexing • Communication module • Outsourcing

KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.

One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery.

The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2019-2020 • 57

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Lufthansa Industry Solutions

NVable

Orlando

Ramco Systems

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.orlandotechpubs.com T: +33 (0) 534 362 971 E: contact@orlandotechpubs.com

Location: Germany, Switzerland, USA

Location: Glasgow, UK

Location: France

W: www.ramco.com/aviation-suite/ T: +91 9677156327 E: cynthia@ramco.com

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

KEY BUSINESS/SOFTWARE AREAS Electronic Techlog Electronic Forms (Assessments) Document Management Operational Analysis Station Operational Compliance

KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publishing and Distribution • Web & Mobile & EFB document viewer

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D).

Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers).

It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process.

Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2019-2020 • 58

Location: 21 offices worldwide

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules.

Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Rolls-Royce Controls and Data Services

ROTA.technology Inc.

Rusada

Seabury Solutions

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

W: rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology

W: www.rusada.com T: 03333 440730 E: information@rusada.com

W: www.seaburysolutions.com T: +353 61 749 010 E: marketing@seaburymro.com

Location: Germany, UK, USA, India, New Zealand

Location: Melbourne, FL USA and global

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

Location: Ireland; Argentina

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC, VisiumFUEL, VisiumAQD

NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications

NAME OF PRODUCT MARKETED • Envision

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Base Maintenance • Line Maintenance • Flight Operations • Materials Management

KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications

Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organizations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Management • Fuel Efficiency Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management Today, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally.

Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface.

Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

With our software products serving over 80 customers in 35 countries globally they are suitable for the largest to small / medium sized operations.

Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organization can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

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AIRCRAFT IT MRO • WINTER 2019-2020 • 59

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DIRECTORY

Swiss Aviation Software

TRAX

Ubisense

Vistair Systems

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.emro.com T: +1 305.662.7400 E: sales@trax.aero

W: www.ubisense.net T: + 44 (0)1223 535170 E: GLOBALenquiries@ubisense.net

W: www.vistair.com T: 01454 550663 E: info@vistair.com

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

Location: Cambridge, UK; Denver, USA, Düsseldorf, Germany; Paris, France; Tokyo, Japan; Vancouver, Canada

Location: United Kingdom

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

NAME OF PRODUCT MARKETED • SmartSpace, enterprise location intelligence platform

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

KEY BUSINESS/SOFTWARE AREAS • SmartSpace Production Logistics Monitor • SmartSpace Asset Monitor • SmartSpace Audit & Compliance • SmartSpace Compliance Monitor

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software

KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control Swiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-theart maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, over 140 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide.

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• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with almost 190 airlines using their products.

TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility.

Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized.

TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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Digital transformation is driving a fundamental change in the Aerospace, Defence and MRO sectors. By focusing on their culture, processes and tools, companies will leverage new technologies to become smarter, more productive and lay the foundations for greater competitiveness in a digital world.

Connecting manufacturing systems to real-world business process is fundamental to realising this vision and Ubisense’s SmartSpace provides a foundation platform for our customers’ Industry 4.0 strategy. SmartSpace enables OEMs and MROs to create a real-time digital twin of their environment, connecting activities to manufacturing, execution and planning systems, making real-world processes involving moving assets visible and measurable.

Offering in-depth knowledge of the sectors in which it operates, Ubisense has long standing relationships with many customers across target markets including aerospace and defence, passenger and commercial vehicle manufacturing, communications and utilities. Since inception in 2002, we have built up a strong customer base including 6 of the top 10 Fortune 500 manufacturers, 9 of the leading 10 automotive manufacturers, 2 of the top 3 aerospace manufacturers and 5 of the major telecoms network operators around the world use our solutions including 3 of the top 4 in North America.

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AIRCRAFT IT MRO • WINTER 2019-2020 • 60

Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations.

Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organization Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across multiple platforms and fleets. It provides a process for airlines to control the intellectual content of manuals, handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations.

Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences.

It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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