Aircraft IT MRO V7.3, July-August 2018

WHITE PAPER: ATA e-BUSINESS • CASE STUDIES: ALASKA AIRLINES • AMERICAN AIRLINES

JULY-AUGUST 2018 • V7.3

Alaska Airlines’ RFID to manage inventories The plan and how it’s already working

Standards to smooth the exchange of data The work of ATA e-Business

American Airlines gets to grip with repetitive faults Using data, saving time and saving money

ON-DEMAND WEBINARS: ULTRAMAIN • FLATIRONS JOUVE • SEABURY SOLUTIONS • IFS

CHINA AIRLINES POWERS OPERATIONAL EXCELLENCE WITH MODERN MRO SOFTWARE “IFS helps China Airlines drive significant business performance returns by enabling us to better support our business and maintenance operations.”

China Airlines’ goal is to ensure flight safety by running an effective engineering and maintenance organization. IFS Maintenix’s end-to-end functionality is helping to do this today.

What’s next for your airline?

Read the full story. ifs.world/china-airlines

AIRCRAFT IT MRO: WELCOME

COMMENT Aircraft IT MRO brings you up to date with the latest development that will further improve your M&E / MRO processes

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2018 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

G

ood, thorough and well organized aircraft engineering is expensive: that said, bad, careless and poorly organized aircraft engineering is even more costly. When things go wrong, aircraft have to be taken out of service, flights are lost or delayed and passengers’ trust in the airline is diminished. In the worst case, lives and the aircraft could be lost. None of these possibilities bears thinking about except that M&E / MRO professionals have to think about them all the time; or, at least, they have to think about ways to continually improve their processes to deliver a better, safer and more efficient service and to comply with whatever standards the regulators demand. Given that the basic precepts of aircraft maintenance and repair, and the IT that drives it, are well established today, the best way to generate any improvement is through the application of new developments in specific functions and processes within the overall discipline.

The commercial aviation sector and the IT vendors that serve it are well versed and wellrehearsed in developing and leveraging the latest technology to M&E / MRO processes to ensure that every process performs the best it can and this issue of Aircraft IT includes case studies that illustrate this capability at its best.

A great deal of time and effort can be wasted on repetitive faults plus, of course, they often deteriorate with each repetition. However, in the plethora of data generated by modern airlines, and the fact that different people in different places and at different

times are often performing the same checks on an aircraft, a repetitive fault can be missed through a few manifestations. Therefore, readers will be interested to see how American Airlines is dealing with the issue of repetitive faults to improve the safety and comfort of their passengers and get faults dealt with sooner rather than later. Similarly, helping to improve the overall global maintenance process, Air Canada shares with readers its next generation App which aims to ensure that Line Maintenance is fully in step with overall M&E / MRO processes and that faults in aircraft away from base get dealt with in an appropriate manner as part of the whole engineering system. Of course, a repair can only be completed if the necessary parts are available and that has often been an issue, especially for line maintenance outstations. Alaska Airways has addressed the issue of outstation stores inventory with a clever extended application of its technicians’ RFID tagging. Readers will be very interested to read how the airline has tackled the challenges to build a more reliable inventory and stock management system that will also increase capabilities while better managing costs.

On top of all that, there is the regular round-up of news and technology developments, the chance to view recordings of some recent webinars and an interesting Vendor Job Card from Rusada. Add to that useful features such as ‘MRO Software Directory’ and you have Aircraft IT MRO: how technology is engineering your professional world.

Ed Haskey

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 3

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AIRCRAFT IT MRO: V7.3

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

26 CASE STUDY: Alaska Airlines takes control of inventory Jim Parish, General Manager Material Stores and Distribution, Alaska Airlines Alaska Airlines outline their on-going RFID project designed to fully automate inventory transactions so that all out stations will be self-serviced with RFID. The Case Study shares how that is being planned and will be implemented.

34 VENDOR JOB CARD Rusada goes above and beyond to get it right for customers as Client Services Director, Neil Hargreaves explains In the latest of our Q&A pieces, Neil Hargreaves, Client Services Director at Rusada, completes his ‘Vendor Job Card’ for Aircraft IT.

42 On-Demand Webinars: the knowledge library for MRO IT Solutions View Video Recordings of On-Demand MRO Software Demonstration Webinars. See full information and view video recordings of past MRO Software Demonstrations, including: Ultramain, Flatirons Jouve, Seabury Solutions and IFS.

44 CASE STUDY: American Airlines addresses repetitive faults with data Karl Ries, Senior Manager Tech Support Desk Maintenance Operations Control, American Airlines American Airlines outlines the tool it uses to mine valuable operational information from MAREPs and PIREPs; plus how users in CASS, MOC, Reliability, Engineering, QA and others benefit from the tool’s ability to identify repetitive issues from log pages.

50 MRO Software directory A detailed look at the world’s leading MRO IT systems.

36 Industry Standards: an ATA perspective Ken Jones, Director Electronic Data Standards, ATA e-Business Program This article discusses the latest ATA e-Business standards in areas of maintenance execution, e-Logbook, Aircraft Transfer Records, procurement and configuration management, and how they can improve efficiency while reducing costs.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 5

NEWS & TECHNOLOGY

The latest developments in MRO IT software and systems

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®

Giving you the information you need to succeed

Aviation maintenance and engineering is evolving... By 2025, there will be 50% more aircraft generating vast amounts of data every flight.

With ENVISION™ nGen, MRO and M&E teams can extract the data they need to generate information that can support decision-making, increase predictability and encourage collaboration across stakeholders.

ENVISION™ nGen is platform and device agnostic, which means that information can be entered and extracted by staff and management alike at the point of need.

Visit www.rusada.com

At AircraftIT, our contributors are the people who devise, develop and deliver the software solutions used by professionals in aircraft maintenance and engineering and MRO. So we are always pleased to add a new member to the AircraftIT Vendor panel and, this month, welcome CloudCARDS Ltd. as the latest member of that expert resource.

CloudCARDS Ltd. is an aircraft delivery and asset management software provider, formed in Ireland in April 2013 with an experienced team of aviation experts working together to seamlessly deliver its exceptional software products to both Airlines and Leasing Companies around the globe. The long-term objective in CloudCARDS Ltd. is to dramatically reduce the cost of aircraft asset management and improve the oversight the owner and operator has on the asset. Products include: CARDS® — Civil Aircraft Remote Delivery System is a software platform designed to financially manage the asset and fully project manage the technical review as well as the aircraft physical and records audit.

AMS — Asset Management System is designed to manage the day to day management of the asset including utilization, maintenance reserves, alerts, forecasting, invoicing and reporting.

All CloudCARDS Ltd. products are securely built using the latest cloud based technology. After all, aircraft operate in the clouds, so why not manage them there too?

Welcoming CloudCARDS to the Vendor Panel, AircraftIT Chief Operating Officer, Scott Leslie said, “CloudCARDS operates in a part of the sector which is of fast growing significance. I know that users of the AircraftIT website as well as readers of the eJournals will find CloudCARDS’ contributions extremely useful.”

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 6

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BoardConnect strengthens its position in the Asia-Pacific region

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Virgin Australia uses the complete BoardConnect Suite and Citilink relies on connectivity provided by Mahata Aero Teknologi with Lufthansa Systems, Inmarsat and Lufthansa Technik Since the beginning of 2018, Virgin Australia Regional Airlines has been providing travelers on their routes from Western Australia with in-flight entertainment (IFE) based on BoardConnect Portable. This makes the Australian regional airline with its 16 aircraft the second largest customer for the portable IFE solution in the Asia-Pacific (APAC) region after the Indian low-cost carrier SpiceJet with its fleet of 55 aircraft.

Virgin Australia Airlines was one of the first customers for BoardConnect since the beginning of 2013. The entertainment system is now available on more than 100 aircraft. In collaboration with satellite provider Gogo, Virgin Australia is also rolling out inflight Wi-Fi connectivity based on BoardConnect Plus. This variant of the BoardConnect product suite enables the integration of any connectivity solution individually chosen by the airline customer. In this case, Lufthansa Systems, in partnership with Gogo, developed an integrated and seamless experience between BoardConnect and the Gogo internet connectivity system to ensure

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 8

Virgin Australia guests have access to both systems quickly and easily.

Virgin Australia is in the process of migrating to BoardConnect 5.0, which will be completed before the end of the year. This latest software version features a fresh design with a new user interface and an open platform architecture based on HTML5 compared to the native app approach of earlier versions used by Virgin Australia. Damon Stanton, Virgin Australia’s General Manager of Product confirms, “We’re passionate about elevating our guest experience and have been working with Lufthansa Systems to bring a nuanced in-flight entertainment product to guests across our network”.

An outstanding passenger experience is also paramount for the Indonesian technology provider Mahata Aero Teknologi. Together with the local low-cost carrier Citilink Indonesia, which recently has been certifiedwith the 4-Star Low-Cost Airline quality ranking by SKYTRAX, Mahata Aero Teknologi therefore intends to offer Internet on board in the future. Managing the e-commerce options on the platform and as a contracting partner, Mahata Aero Teknologi trusts in the proven connectivity expertise of Inmarsat, Lufthansa Technik and Lufthansa Systems.

Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

ADSoftware to manage ENAC’s 107-strong fleet of aircraft At the end of May 2018, ADSoftware was pleased to announce its partnership with ENAC (Ecole Nationale de l’Aviation Civile), France’s leading civil aviation university.

The company has been chosen to oversee data migration and management for the university’s 107-strong fleet of aircraft. The historic move marks ENAC’s first change of software provider since 2006.

maintenance using fully-integrated peripheral platforms. Meeting ENAC’s requirements for a modern and effective tool, AIRPACK is 100% Cloud stored, allowing for greater flexibility and competitive pricing while ensuring data is all under one roof.

L’ENAC: France’s leading civil aviation university

ADSoftware’s AIRPACK to manage key data

The project’s first stage is expected to last around four months, with initial data migration beginning in June 2018. ADSoftware’s AIRPACK modules will subsequently store, manage and interpret existing and upcoming data for all aircraft operated by the university. AIRPACK will allow ENAC’s technical team to prepare complete technical analyses, as well as being able to plan and execute

With nine campuses that home over 3,000 students, ENAC is Europe’s largest and most prestigious civil aviation university. As well as cutting-edge research, the school offers three main training programs: traditional aviation engineering, maintenance and technical training, and pilot training courses for public and private entities in accordance with European standards. ENAC also provides full training for air traffic controllers, as well as preparing pilots before they begin specialist aircraft training.

Technical Director Nathalie Delesse said: “ENAC is pleased to announce its collaboration with AD Software. In the coming months, we aim to have all our data and maintenance information grouped within a single platform, for improved visibility and time management when planning maintenance and repairs. We hope this partnership will last for many years.”

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Find out more! flatironssolutions.com/corena-insight-mobile

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 9

NEWS & TECHNOLOGY

MCAP switches to FLYdocs for fleet records management Global aircraft leasing company to enjoy the benefits of FLYdocs digital records

FLYdocs, the aviation data and records management software provider and global industry leader in managing the lease transfer of aircraft and assets, announced in mid-April 2018 that MCAP, a global aircraft leasing company, has switched to the FLYdocs platform to manage their complete fleet.

With a fleet of more than 70 aircraft owned and managed, MCAP were looking for a platform to improve their aircraft transition management functions. While they utilize multiple IT systems in their operations, they decided to focus on reorganizing their data and record management functions and switched to FLYdocs. They selected FLYdocs as it will bring them visibility and instant access to all records for their entire fleet of aircraft.

This includes online physical inspection reports used in mid-term audits or during a transfer (photos and videos captured via FLYdocs mobile apps) and aircraft records.

The platform will also enable MCAP to easily identify what needs to be worked on, during mid-term audits or when aircraft are coming to the end of lease, to ensure an easy and smooth

transaction for both their current and next operators.

Rich Poutier — Chief Technical Officer, MCAP commented: “We decided to select FLYdocs, as the platform will bring much more versatility and control across the entire audit and transition process for the company. We not only see the value that FLYdocs can bring to our leasing division, but are excited by the improvements it will make to our aircraft remarketing and trading performance too.”

FLYdocs’ Director of Global Sales, John Bowell, commented: “We’re delighted to welcome MCAP to the growing community of lessors, who are reducing the time and costs of their aircraft transitions with FLYdocs. FLYdocs offers a powerful proposition to lessors; when they manage their records in a completely paperless way, they additionally benefit by reducing the risk, and protecting the value, of their assets.”

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AMOS. AGAIN.

“ As we are transitioning to an exclusive B787-9 Dreamliner fleet, our company needs to work with solutions adapted to its new technological challenges. AMOS will allow us to do a better job in a transition that we want to be efficient, simple and smooth.”

Air Tahiti Nui’s CEO.

Air Tahiti Nui takes off with AMOS, the world-class M&E software solution.

For its brand new B787 fleet, Air Tahiti Nui has selected AMOS as their “software of choice”.

With a unique implementation approach, the lean project is powered by substantial AMOS know-how on the customer‘s side.

SWISS-AS.COM

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 10

NEWS & TECHNOLOGY

IFS honours winners of annual partner awards program Celebrating winners of the 2018 IFS Partner of the Year Awards for their unfaltering dedication to excellence

IFS, the global enterprise applications company, was pleased, at the beginning of May 2018, to present the winners of the third annual IFS Partner of the Year Awards, a global initiative that celebrates the success and innovation driven by partners throughout the global IFS partner ecosystem.

Winners of the IFS Partner of the Year Awards were recognized and celebrated at the highly attended IFS Partner Network Summit, held in conjunction with IFS World Conference 2018 in Atlanta. Their continued commitment to excellence within the partner ecosystem, coupled with the

ability to extend the capabilities of IFS solutions and services through innovation, leading edge technologies and exceptional customer service, exemplified this year’s winners’ true commitment to excellence and business agility.

In keeping with previous years, IFS acknowledged partners across seven categories including three merit-based awards, three self-nomination awards, and a Customers’ Choice Award. A panel comprised of three of the industry’s top analysts representing leading firms such as TechVentive, TEC and The Service Council™ (TSC) carefully reviewed nominations for the award categories IFS Innovative Partner of the Year, IFS Services Partner of the Year and IFS Software Partner of the Year. With over 55 years of combined experience, and an extensive breadth and depth of knowledge of the IT Industry, market verticals and technology trends, Brian

Sommer, Predrag (PJ) Jakovljevic and Sumair Dutta were well qualified to assess the high volume of exceptional nominations garnered by this year’s awards.

“The IFS Partner of the Year Awards highlight not only the remarkable work that partners are delivering to our customers across the world, but also their strong commitment and dedication to a thriving, successful partner program,” said David Eager, Vice President of Global Alliances, IFS. “IFS will continue to invest in optimizing program performance to best support our strategic alliances in their efforts to facilitate successful customer engagements.” He concluded, “I am thrilled to once again have the opportunity to personally congratulate the winners of each award category as well as recognize our finalists and all partners who participated in this year’s awards.”

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 11

NEWS & TECHNOLOGY

IFS launches SaaS-based fleet and line planning solutions for the commercial aviation industry New IFS Maintenix solutions designed to simplify fleet and line maintenance planning, enabling commercial operators of all sizes to react quickly to unexpected schedule changes IFS, the global enterprise applications company, announced at the beginning of May 2018, at the IFS World Conference in Atlanta, the launch of IFS Maintenix™ Fleet Planner and IFS Maintenix Line Planner, two Software-as-a-Service (SaaS) solutions designed to help commercial operators of all sizes boost the efficiency of their long-range and line maintenance planning, make the most effective use of available maintenance resources, and drive greater aircraft operational availability. The launch represents the first in a series of SaaS-based IFS Maintenix solutions geared specifically for the

mission-critical maintenance and engineering needs of the global commercial aviation market.

Commercial aviation is witnessing an unprecedented growth in fleet sizes worldwide. Key to an operator’s success is delivering the best maintenance plans that align closely with operational

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 12

performance objectives while adhering to critical safety requirements.

IFS Maintenix Fleet Planner is designed to help generate more effective long-range plans for heavy maintenance activities and reduce the manual effort of keeping them up-to-date. It quickly and automatically generates simple or complex fleet maintenance plans, and gives users the ability to compare plans against key performance indicators, model ‘what if’ scenarios, and publish to production.

These efficiency gains ensure decision-makers have the time and insight to choose the best possible plan and quickly react to schedule changes.

The solution was designed with the input of experienced long-range planners from a crosssection of large and small aircraft fleet operators. As part of an early adopter program, IFS Maintenix

NEWS & TECHNOLOGY

Fleet Planner has already been selected by a large North American airline that operates a mixed fleet of wide-body, narrow-body and regional jets. The system has been subjected to real-world use and has demonstrated an ability to enable improvements in aircraft availability, check yield, and hangar utilization.

IFS Maintenix Line Planner enables planners to efficiently create, maintain and communicate an executable line maintenance plan. The solution helps drive greater efficiencies by focusing attention on high priority items and identifying the cause of maintenance issues, such as lack of parts, labor or special tools. Through automated workflows, IFS Maintenix Line Planner empowers users to more readily react to last-minute schedule changes and maximize line operational capability, maintenance task yield, and network resources.

The solution was co-developed in partnership with LATAM Airlines, the largest airline operator in Latin America with a fleet of over 300 aircraft and maintenance facilities spread throughout South and Central America. As IFS’ partner in creating and proving the value of this solution, LATAM is live today and seeing the benefits from its use of IFS Maintenix Line Planner.

“The sheer speed and scale of how LATAM Airlines works required a solution that could be quickly implemented without any disruption to our business while, at the same time, bringing substantial efficiencies to our planning process,” said

Sebastian Acuto, Vice President of Maintenance and Engineering at LATAM. “IFS Maintenix Line Planner not only saves time for our planners and improves collaboration; it also creates better plans with improved yield and operational flexibility.”

Both IFS Maintenix solutions work seamlessly with any maintenance and engineering software system, and are deployed in a SaaS environment, enabling organizations to quickly and cost-effectively capitalize on innovative solutions to meet the evolving business needs of their maintenance management operations, while easily scaling in lockstep with changes to organizational and aircraft fleet plans.

Scott Helmer, SVP, Aviation and Defense at IFS, added, “Growing fleets, more routes and new, complex aircraft have increased the pressure on airlines to reduce maintenance costs, maximize resource allocation and boost aircraft availability. The maintenance plan is the foundation for this, as all downstream success — faster aircraft turnaround times, maintaining fleet airworthiness and keeping maintenance and materials costs in check — is dependent on having solid but flexible plans in place.

With IFS Maintenix Fleet Planner and IFS Maintenix Line Planner, customers can more cost-effectively meet these needs while being able to quickly scale as the market grows.”

IFS Maintenix Fleet Planner is available immediately, while IFS Maintenix Line Planner will be generally available in Q3 2018.

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Electronic Technical Logbook (ETLB)

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Shows all the information the pilot needs during the flight.

Guided cabin complaint entry: Easily select the item with a defect.

Perform all the work necessary, including entering actions, deferrals, closure and CRS data.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 13

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NEWS & TECHNOLOGY

IFS Applications 10 launches with new, engaging user experience and 500+ functional updates IFS launched IFS Applications™ 10, at the beginning of May 2018. The new version helps companies connect their business to a digital backbone. New to IFS Applications 10 is: • IFS Aurena: A state-of-the-art browser-based user experience that offer users an intuitive interface. IFS Aurena employs a consumer-first design to drive employee engagement and productivity. Introduced first for business-tobusiness and casual users, IFS Aurena will continue to evolve at a high pace using IFS concepts for evergreen enterprise applications.

• AI/human-machine interaction: Drawing on artificial intelligence (AI) technology, IFS Applications 10 features the IFS Aurena Bot that empowers users to interact with the system via

voice or text input in an intuitive and efficient way. IFS Aurena Bot can be used by employees and managers to ask questions in natural language, as well as perform transactions such as registering absence or applying for leave. IFS Aurena Bot can be accessed from popular communications tools such as Skype, Skype for Business, and Facebook Messenger, as well as from within the IFS Aurena user experience.

• Service-centric capabilities: IFS Applications 10 includes major investments to support servicefocused organizations, especially for manufacturers with service or aftermarket operations as well as service companies that need an integrated enterprise applications suite tailored to their business model. Among the

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 14

major updates in this area are the ability to manage service work and contract quotations directly in the customer relationship management (CRM) module, enhanced support for multi-person and multi-occurrence work execution, continued investment in IFS Mobile Work Order, better management and visualization of resource demand and utilization, cost control and WIP accounting along with new capabilities to engage with customers across the service lifecycle and manage work outsourced to contractors.

• Demand-driven MRP (DDMRP): DDMRP is an extension of traditional manufacturing resource planning (MRP) that helps companies deal with today’s challenges caused by short product

NEWS & TECHNOLOGY

lifecycles, long lead times and high demand variability. By introducing strategic inventory buffers, companies can reduce lead times and become increasingly demand-driven instead of having to rely on uncertain forecasts. The IFS embedded solution has been validated and approved by the Demand Driven Institute, which demonstrates the ability of IFS to offer costefficient implementations.

• Manufacturing functionality: The new version boasts major enhancements to support process manufacturing, including new and extended capabilities for traceability, quality management, recipe and formula management, batch balancing, rework, and trade management. The extended features empower manufacturers to leverage digital transformation into increased efficiency.

• Enhancements for global business: To offer extended support for globalized businesses, IFS

Applications 10 features a completely rebuilt engine for global tax management, more multi-company capabilities, as well as robust support for parallel ledgers.

• Modern and cloud-friendly APIs: Open microservice organized APIs, built according to the latest RESTful principles and the OASIS OData standard, ensure easy integration of data and processes in IFS Applications with IoT and AI technologies, Microsoft Office 365, and most other modern cloud technologies and SaaS solutions.

IFS Applications 10 has already been implemented by five early adopter customers who have also provided feedback on the system representing a range of different industries and geographies.

Volac Business Development Director Neville Chapman said, “One of the major benefits of IFS Applications 10 has been the new user experience IFS Aurena, which empowers users to work

efficiently on any device and at any time. We are excited to use this, together with the IFS Lobby functionality, to enable users to easily access the information they need to do their jobs. We are developing visual strategic KPI dashboards that pull information direct from IFS and allow drill down through to the relevant data. Using these dashboards, together with relevant operational and performance information lobbies we expect to drive real value out of our system investment. Working with IFS through the Early Adopter Program and being able to influence the development of the product has been a very positive experience and we look forward to continuing our collaboration.”

IFS Applications 10 has garnered early commercial success through major sales agreements and is available as a managed service in the cloud, as Software as a Service (SaaS) and on premise.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 15

NEWS & TECHNOLOGY

Commsoft welcomes Just Us Air, its fourth Romanian customer to the growing and global OASES family

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Just Us Air, a recently established private airline based in Romania, announced in early May 2018 that it has become the latest member of the fast-growing, global OASES user community. Developed by Commsoft, OASES is one of the world’s leading MRO IT systems, designed by engineers for engineers.

Having recently received its Air Operator Certificate (AOC) from the Romanian civil aviation authority — Autoritatea Aeronautica Civila Romana (AACR), Just Us Air has now commenced passenger charter flights from its base at Bucharest Baneasa airport. The airline operates an Airbus A319-100 available on a full charter, wet lease or ACMI basis and will shortly be adding a maiden A321-231. Just Us Air is promoting its services to tour operators, air transport brokers and other airlines.

OASES, which combines a high level of technical sophistication with an intuitive user interface, is structured in a modular format to allow for flexibility and scalability. Just Us Air has opted for the Core, Airworthiness and Planning modules with options on future access to the Materials and Line Maintenance Control modules.

OASES has already been rapidly implemented for the A319 by Commsoft’s Bucharest-based implementation specialists working closely with Just Us Air staff, accessing the system through Commsoft’s Private Cloud service, and thus avoiding any need for the airline to install additional hardware.

Nick Godwin, Commsoft’s Managing Director, commented: “This is the second OASES contract we’ve signed this year and Just Us Air will be our fourth Romanian customer — further evidence of the global success of OASES. As expected, the implementation process went quickly and smoothly, supported by the local Commsoft team, and OASES has now gone live.”

Mircea Mitch Mecu, Technical Director at Just Us Air, added: “At Just Us Air, we have ambitious plans for the near future [and for the] longer term future... For us, it was critical to select a reliable partner that could aid our rapid start up with personalized support. Commsoft with its local implementation team provided that and OASES will undoubtedly meet our dynamic requirements going forward”.

Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 16

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IFS, fountx™ and TAE Aerospace connect enterprise data with assisted reality technology to empower industrial engineers IFS, the global enterprise applications company, announced, in early May 2018, the launch of a new proof of concept — developed by the company’s innovation think tank, IFS Labs, in collaboration with fountx and its Australian parent company, TAE Aerospace — to change the way that companies maintain complex assets.

IFS Labs has developed an integration between enterprise applications suite IFS Applications and fountx wearable assisted reality technology. The proof of concept, which is being trialed at TAE Aerospace, lets maintenance technicians visualize IFS software data related to the asset they are servicing on the fountx near-eye display. This way, technicians can keep their hands free, with no need for printed job sheets or separate computing devices. They can also record HD images from the fountx camera directly into IFS Applications. fountx is purpose-built for complex industrial environments, preserving the spatial awareness users need to work safely. It comes in two parts: an operator station, comprising a lightweight near-eye headset and wearable computer; and a touchscreen expert station used off-site. These allow technicians to

perform complex maintenance with an expert looking over their shoulder, albeit virtually.

For example, TAE Aerospace is looking to enhance the remote support system for the turbine test cells it develops, builds and supports for its clients. With IFS Applications and fountx, technicians could access information to perform triage, order parts in the field, and upload billing information in real time as they work.

“Combining enterprise software with fountx multiplies what the system can do,” said Laurence Beraldo, general manager of fountx.

“Making it practical and safe to access and capture data in complex industrial environments is a game changer for field service management. Relaying information in real time will drive new thinking around how you expedite the processes you have to follow in a high-quality organization.”

“It is very exciting to see how new kinds of augmented reality technology like fountx can revolutionise field service management in industrial environments like aviation and defense,” IFS Labs director Bas de Vos said.

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Spanish Plus Ultra Líneas Aéreas entrusts CAMO and OASES support to FL Technics

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FL Technics, a global provider of integrated aircraft maintenance, repair and overhaul services, announced in early May 2018 that it has completed a CAMO audit and OASES integration project for a Spanish long-haul carrier Plus Ultra Líneas Aéreas. The airline entrusted FL Technics with its Airbus A340 fleet’s airworthiness data check, smooth CAMO software integration and training of its engineering team.

“Whether it’s print or digital, it’s no secret that huge quantities of airworthiness-related data comes with a single aircraft, let alone an entire fleet.

Making sure that all AD/SB and other related documentation are up-to-date, that all maintenance works are completed on time and, importantly, with as short downtime as possible — that’s a challenge for any CAMO team. The Commsoft’s OASES has proven itself to be the solution to ease the entire process,” explained Kestutis Volungevicius, Head of Engineering and Training at FL Technics.

Plus Ultra Líneas Aéreas decided to integrate the continuing airworthiness management system OASES for three long-range, wide-body Airbus A340. The aim of innovating the carrier’s CAMO processes was to centralize all data in one, cloud-based place, improve maintenance planning and optimize both time and financial costs related to scheduled and un-scheduled MRO works.

“We decided to hire a third party for data induction, because we know that

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it’s crucial to perform data initiation in a correct way from the beginning. That’s why we have been looking for a provider which has wide experience in CAMO services provision in OASES. We have chosen FL Technics, because from the beginning of our relationship they have showed a very high level of professionalism, and their CAMO engineers have been always devoted to complying with all our needs in a dutiful manner. Needless to say, their proven experience in similar projects was also valuable during the selection process. It allowed us not only to integrate OASES, but also to perform a full revision of existing data. Once the process was concluded we were really confident in the appropriate airworthiness control,” said Aleixandre Schudeck, Technical Director of Plus Ultra Líneas Aéreas.

“Some believe that after the successful system installation, all you need to do is just to upload the data. Actually, that’s the easiest part. The tricky part is to make sure that all CAMO-related data is standardized, up-to-date, doesn’t miss any information and so on. This may not seem a crucial issue, except that it is.

One can waste from several months to up to a year while configuring and troubleshooting the data until it actually starts helping you to manage your fleet.

Meantime, FL Technics has dozens of aircraft under its CAMO supervision, years of experience with OASES, and all of this enables us to minimize any data-related issues while customizing the system to an airline’s specific needs. Most importantly, our engineers are able to reduce the entire data integration and system check process to just a couple of weeks,” added Kestutis Volungevicius, Head of Engineering and Training at FL Technics.

Following the audit and update of the airline’s CAMO documentation, as well as its integration into OASES, FL Technics engineers have conducted a specialized training for their colleagues at Plus Ultra Líneas Aéreas. The training has enabled the carrier’s team to update and otherwise interact with OASES software on a daily basis.

“After completion of the project, I have no doubt that we made the right choice, as any other way would have implied additional time and resources.

Since the project was finished, we are operating the software by ourselves. I believe, it was a very enrichening experience for the both sides,” commented Aleixandre Schudeck, Technical Director of Plus Ultra Líneas Aéreas.

Acting as a UK-based Commsoft authorized representative, FL Technics supports sales of OASES to new customers across Asia Pacific, MENA and CIS regions. The MRO company also provides system implementation and training services to Commsoft’s users across the globe.

Over 120 aviation organizations across 50+ countries are supported by Commsoft’s OASES. The range of OASES users includes national carriers, 3rd party maintainers, regional carriers, leasing companies, cargo specialists, charter operators and specialist rotable stockists across the USA, Europe, the Middle East, Asia, Africa and Australasia.

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Viva Aerobus takes off with AMOS AMOS to support the airline’s growth plans

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Swiss-AS was pleased to announce in early May 2018 that the leading Mexican Low-Cost Carrier, Viva Aerobus, has selected AMOS to replace its legacy system.

The airline was searching the market for a cost effective, user friendly and automated business management solution that provides for scalability, easy interfacing possibilities, stability and a high degree of optimization by using state-of-the-art technology and AMOS fitted the bill.

The software evaluation took place in the context of Viva Aerobus’ strategy to become customer-centric plus offering competitive prices in the Mexican market. This initiative also included the modernization of the airline’s IT systems and the Mexican carrier decided in favor of AMOS as the functional depth as well as Swiss-AS’ implementation concept was convincing. The evaluation team understood that AMOS can support them to further reduce cost in aircraft maintenance and many examples from the AMOS Community have shown that AMOS is the right choice when it comes to extensive fleet growth. Swiss-AS sees itself as long-term partner and with the many low-cost airlines among its customers, the business has proven that it understands the philosophy of budget carriers.

Ronald Schaeuffele, CEO of Swiss-AS, stated, “It is with great pleasure that Viva Aerobus has chosen AMOS. It is one of AMOS benefits that it can be implemented at most airlines without major customizations and to meet the needs of a fast growing airline — while of course always ensuring the airworthiness of the fleet.”

Turkmenistan Airlines live with AMOS At the end of May 2018, Swiss-AS was delighted to announce the smooth go-live of AMOS at Turkmenistan Airlines in its newly designed maintenance hangar in Ashgabat. For the project, the team of Turkmenistan Airlines, Swiss-AS and Polimeks, being the constructor of the new airport and at the same time supplier and operator of the new maintenance hangar, joined forces for a successful implementation.

“Congratulations to Turkmenistan Airlines and Polimeks on the recent go-live of AMOS. It is a pleasure to support the airline in this brand new maintenance facility with AMOS”, commented Ronald Schaeuffele, CEO of Swiss-AS. AIRCRAFT IT MRO • JULY-AUGUST 2018 • 20

NEWS & TECHNOLOGY

Safran and UEC Saturn sign framework agreement to re-engine the Beriev Be-200 fire-fighting aircraft Within the scope of the meeting between the French and Russian presidents, Emmanuel Macron and Vladimir Putin, at the St. Petersburg International Economic Forum in late May 2018, Safran Aircraft Engines of France and UEC Saturn of Russia signed a framework agreement concerning a re-engined version of the Beriev Be-200 fire-fighting aircraft using the SaM146 engine. The SaM146 turbofan engine was developed and is produced by the two aero-engine manufacturers through their 50/50 joint company, PowerJet. The agreement was signed today by Olivier Andriès, Chief Executive Officer of Safran Aircraft Engines, and Alexander Artyukhov, Director General of UEC, in a ceremony attended by Denis Manturov, Russian Minister of Industry and Trade.

The Beriev Be-200 is a multirole fire-fighting aircraft, with mission capabilities including maritime surveillance, wildfire-fighting, passenger transport and humanitarian relief. The Be-200 is the first aircraft of this type to be fitted with two jet engines located over the wings to reduce the risks of water projection.

Olivier Andriès, CEO of Safran Aircraft Engines, said: “We are delighted to contribute to this project, clearly reflecting our ongoing commitment to bolstering collaboration with the Russian aviation industry. Safran Aircraft Engines produces the SaM146 core, and this engine symbolizes the full value of our industrial partnership, one that we are very pleased to further develop with this new agreement on the Beriev Be-200.”

“This partnership is a new opportunity to develop our synergies with Safran Aircraft Engines,” added Alexander Artyukhov, Director General of UEC. “Along with our French partner we have defined a very clear road map, allowing us to start the development of a new version of the SaM146 that will meet the requirements of the Beriev-200.”

Safran Aircraft Engines and UEC Saturn kicked off their partnership in 1996, when the Russian engine-maker began to produce parts for the CFM56*. In 2004 the two partners created a 50/50 joint company, PowerJet, to develop and produce the SaM146 propulsion system for the Sukhoi Superjet 100 regional jet.

This engine started revenue service in 2011.

Read the full story on Aircraft IT Website

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TEST-FUCHS among first to select IFS Applications 10 for aerospace engineering, manufacturing and maintenance

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IFS, the global enterprise applications company, announced at the end of May 2018 that the TEST-FUCHS Group, a leading manufacturer of test systems and components for the aerospace and defense (A&D) industry, is one of the first A&D customers to select the recently launched IFS Applications™ 10 as its global Enterprise Resource Planning (ERP) and Maintenance Repair & Overhaul (MRO) solution.

Headquartered in Austria, TEST-FUCHS selected IFS because of its industryspecific capabilities, completeness of the solution, and its long-term aerospace and defense industry experience. TEST-FUCHS will roll out IFS Applications 10 across Austria, Germany, Italy, France, UK, USA, Singapore, and China to support its global mechanical engineering and maintenance operations, which serve some of the world’s major aircraft manufacturers, airlines, OEMs and MROs, including Airbus, Boeing, Air France, British Airways, Emirates, Singapore Airlines, Sikorsky, and Embraer.

IFS Applications 10 has been designed to help companies connect their business to a digital backbone and capitalize on disruptive technologies, processes, and business models such as automation, connected devices, and servitization. The implementation at TEST-FUCHS will cover preventive maintenance, fleet & asset management, component MRO, manufacturing, human resources, financials, supply chain, CRM, service management, document management, quality management, and quality assurance.

In addition to the new deployment, TEST-FUCHS will enter into a long-term strategic partnership with IFS to help organizations in the aerospace and defense sector react to industry changes by implementing IFS Applications.

AIRCRAFT IT MRO JULY-AUGUST 2018 • 22 11/16/16 10:04•PM

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“As a fast-growing international technology and engineering company, it is essential that our operations are supported by enterprise software that can adapt and scale at the same rate as the business,” said Armin Havlik, CFO, TEST-FUCHS Group. “The flexibility of IFS Applications and the numerous optimization possibilities to further refine our business processes was a key factor in our decision, as was its built-in internationality, which enables TEST-FUCHS to easily adapt to country-specific requirements.”

Peter Höhne, VP Sales & Marketing for IFS in Central Europe, added, “For over 70 years, TEST-FUCHS has focused on technology and innovation to help its customers stay ahead in the fast-paced aerospace sector. This is why the company sought an integrated solution to manage and optimize all key business areas and enable it to continue providing a world-class service to its global customer base. The agreement with TEST-FUCHS is yet another example of a leading A&D organization that selects IFS to get ahead of the disruptive technology challenges facing the industry. We are very pleased to win TEST-FUCHS as a strategic new customer as we expand our footprint in the A&D industry in the region.”

NokScoot picks ENVISION® nGen software NokScoot, a joint venture between Thailand’s Nok Air and Singapore based Scoot, announced in early June 2018 that it has adopted Rusada’s ENVISION® nGen software to power its maintenance information system as part of the budget airline’s bid to augment its own maintenance, repair and overhaul (MRO) capability. The selection is in line with NokScoot’s ongoing bid to reduce reliance on third-party service providers by developing its in-house maintenance capability, said Raymond Tan, Head of Engineering and Fleet Management at NokScoot. “As part of this endeavor, we recognize the value a technology system can add to our goal of delivering world-class safety and efficiency within our maintenance program,” he added.

The medium-to-long-haul low cost carrier operates five Boeing 777-200 aircraft. Although famous for its yellow bird livery and bold marketing, NokScoot maintains high standards of safety and efficiency to deliver an uncompromising budget service.

Rusada CEO Julian Stourton said: “From the start of the process, Raymond and his team were very clear on what NokScoot required from their maintenance information system. “As a low cost carrier operating in a highly competitive marketplace NokScoot required a system that was accessible on a range of devices, intuitive and quick to deploy.”

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Loong Air takes delivery of first LEAP-1A-powered A320neo in China At the end of May 2018, Zhejiang Loong Airlines took delivery of the first LEAP-1A-powered A320neo aircraft from the Airbus Final Assembly facility in Tianjin, China. The airline will be the first in Greater China to operate the advanced engine/aircraft combination.

“We are very pleased to further expand our relationship with CFM,” said Liu Qihong, chairman of Zhejiang Loong Airlines. “As the LEAP-1A launch customer in China, we chose the engine because of its anticipated high utilization and fuel efficiency, as well as the environmental technologies CFM incorporated. All of these factors will not only keep our costs in check but also help protect the environment with less noise and fewer emissions.”

Loong Air launched the LEAP-1A in China when the airline announced an order for engines to power 9 Airbus A320neo aircraft at the Zhuhai Air Show in 2014.

“I am pleased to be here today in beautiful Hangzhou to represent the CFM Team as we celebrate the delivery of the first LEAP-1A-powered A320neo in China,” said Gaël Méheust, president and CEO of CFM International. “We have been with Loong Air from the very beginning and I cannot help but be impressed by what this airline has accomplished in less than five years. It is an honor to be part of this great team.”

“I am very proud to be here to celebrate this first delivery to Loong Air,” said Weiming Xiang, president of Greater China for CFM parent company GE Aviation. “Our promise to

Loong Air is we will continue to deliver the level of support that they come to expect from CFM and do all we can to help ensure a smooth introduction of the LEAP-1A into the region.”

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 24

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Ravensdown Aerowork Limited goes live on Ramco Aviation

Rusada to launch Mobile Apps for Flight Operations and Engineering

Achieves complete visibility and improved operational efficiency with automated, paperless operations

Rusada announced at the beginning of June 2018 that it would showcase two new mobile applications that are being developed to integrate with their aviation maintenance and engineering suite, ENVISION® nGen. The applications, ‘Flight Log’ and ‘Engineering Portal’ have been developed for use on Android and iOS tablet devices and are based on requirements gathered from across Rusada’s user community of airlines, rotor operators and MROs. Cameron Molyneux, Rusada’s Head of Technology said: “Throughout the development process we focused on two guiding principles. Firstly, users need access to the information they need when and where they need it. Our apps have been engineered to be used regardless of connectivity to the main nGen system.” He continued: “Secondly, maintenance information systems are only as good as the data that is input — our goal was to allow users to input accurate data with as little interruption to their day-to-day tasks as possible.”

The Engineering Portal application allows users to download work orders and related task lists onto a device which can then be taken offline for use in an environment that has limited connectivity. Parts and tools can be requested and tasks can be signed off while in offline mode before being synched with the main system when connectivity is restored and actions triggered.

Similarly, the Flight Log app can be used in offline mode on the flight deck and can be unique to either the pilot or the aircraft, depending on how the user organization defines its process. An intuitive interface allows the flight crew to capture vital flight data that is directly input into the operations information system for Flight and roster monitoring which improves the accuracy of data and eliminates duplication of effort.

Cameron concluded: “Although still in development phase, we have demonstrated the functionality of both applications to a selection of our customers and have been encouraged by the constructive feedback.”

The applications, ‘Flight Log’ and ‘Engineering Portal’, were demonstrated at the Airline and Aerospace MRO and Flight Operations Conference in Amsterdam 5th and 6th June 2018.

At the end of May 2018, Ravensdown Aerowork Limited, New Zealand’s largest aerial fertiliser applicator, announced that it has successfully gone live on Ramco Aviation Suite, to manage its complete aircraft maintenance and engineering operations.

Ravensdown Aerowork Limited — a subsidiary of Ravensdown Limited — a company specializing in aerial applications such as fertilizer spreading across all terrains, has embraced digitized operations with the implementation of a comprehensive aviation software, its first in 70 years of operations.

Ramco’s MRO suite automates and optimizes Aerowork’s supply chain and inventory management, with an accounting and finance module that integrates with Ravensdown Group’s accounting systems. Ramco’s fleet maintenance functions, paired with ‘Approve Anywhere’ mobile capabilities for on-the-go authorization, ensures maximum airworthiness with minimum aircraft downtime.

Fabian Kopu, Application Manager, Ravensdown Aerowork Limited, said, “Going digital and moving to Ramco’s future-ready, integrated aviation suite has improved the visibility of our engineering operations, with better compliance and reporting capabilities, streamlining our business processes. The team at Ramco has been supportive for every step of our digital journey and we are grateful to have worked with them as we chart a new phase of growth.”

Commenting on the go-live, Virender Aggarwal, CEO, Ramco Systems, said, “Ramco’s disruptive innovations have been witnessing significant momentum in the Oceania region. We are pleased to work with industry leaders in the region.

Our partnership and go-live with Ravensdown Aerowork adds yet another success to our track record in strategic digital transformations as we strive to position ourselves as one of the region’s foremost cloud enterprise software providers.”

Ramco Aviation Software is trusted by more than 22,000 users to manage 4,000+ aircraft, globally. Designed to be accessible on Cloud and Mobile, Ramco Aviation Software continues to add technological innovations with ‘Anywhere Apps’, redefining the power of mobility, to significantly reduce transaction time during both aircraft-on-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with ZERO UI powered by cool new features such as Chatbots, Mail bots, HUBs and Cognitive solutions. Furthering this, the company has also developed application compatibility on Microsoft HoloLens to bring Mixed Reality which improves efficiency in maintenance operations.

Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 25

CASE STUDY: ALASKA AIRLINES

Alaska Airlines takes control of inventory Jim Parish, General Manager Material, Stores, and Distribution, Alaska Airlines explains their experience developing a RFID system for Inventory Management AIRCRAFT IT MRO • JULY-AUGUST 2018 • 26

CASE STUDY: ALASKA AIRLINES

W

e have been working to get RFID into our inventory system for Alaska Airlines since early 2017. There are some internal IT challenges around network security and we’re working through those.

Overall, we’re very close to a successful test of the technology and the TRAX software changes necessary for us to enter a Proof of Concept trial at Phoenix Sky Harbour Airport.

THE PROBLEM

Currently, Alaska Airlines has parts storage facilities from Anchorage, Alaska all the way down to San Diego. Many of our Maintenance sites such as San Diego , Phoenix, or San Jose, Calif. do not have 24/7 coverage with stores personnel. For many years we have operated under a manual system where the technician is responsible for writing down the material that was used so we could keep track of what materials are issued out. As with any manual system, we are very dependent on the technicians accurately documenting their parts usage so we can resupply effectively and avoid any NIS (not in stock) situations at individual stations.

When we wanted to determine whether this RFID system would work, we decided to designate a prototype warehouse operation in Phoenix where aircraft are usually kept overnight. The weather in Phoenix is good enough to let us undertake maintenance that can’t always be conducted outside in, say, Seattle or Portland, Ore. where it sometimes rains. Because of this, Alaska Airlines maintenance planners schedule aircraft to Phoenix knowing we don’t have hangar space but can still carry out lubes, cabin interior checks and the like. We hold approximately $30,000 worth of inventory in a fairly small storeroom in Phoenix. That material is put there for night mechanics to come in and take what they need. As mentioned above, they are supposed to write down on a chart exactly what they have taken. The reality is that people get busy, get overcome by events and are in a hurry; so the

accuracy of this human led inventory system isn’t always as complete as it should be.

Problem § Unmanned Station Inventories are inaccurate. § Requires Field Trips on a regular basis to maintain Inventory.

§ Inventory at the Station is not visible in our Data Base

FIGURE 1

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 27

In short (figure 1), inventories at unmanned stations are inaccurate and changes are not visible in our database so it requires people to go out and check.

THE OBJECTIVE — HOW IT WILL WORK For inventory management and moving to an RFID (Radio Frequency Identification Device) we would consider it a home run if all parts in a storeroom were identified with passive RFID tags so when the mechanic needs a part, he or she can take the part and go through a door where, as soon as they exit, a debit is registered on the inventory through an RFID antenna array and through Amazon Web Services, feeding back to our servers in Seattle to update TRAX in real time. Conversely, the system would credit the inventory of an item once the RFID tag is scanned by the antenna. This is a summary of what we are trying to accomplish with this project.

CASE STUDY: ALASKA AIRLINES

but there are not enough stores personnel to provide 24/7 coverage for issuing out material. With our current manual system, we don’t know if or when material was used unless we are told by the mechanics or we perform a Wall-to-Wall Inventory.

With the RFID system (figure 3), people won’t need to write down what they take from stores because the antenna used to arm the door (single entry/single exit) will pick up the RFID tag as it passes by the antenna array.

Concepts § All out-stations without 24/7 manning will be selfservice with RFID.

§ All issue transactions will be done automatically

“Our goal at Alaska would be to equip all of our outstation maintenance activities with an RFID system. By ‘outstation’ we mean a facility where material comes in and out, and is used frequently, but there are not enough stores personnel to provide 24/7 coverage for issuing out material” Solution § RFID Passive System y that interfaces with h

§ No human inventory transactions.

§ Real-time accurate data.

FIGURE 2

The current system is passive (figure 2) and one of the challenges we are trying to overcome is that we would like to utilize our current RFID system, which we use for scanning employee ID badges, to allow us to tie the material that was taken to the mechanic who took it and the time. We’re not quite there yet because of differences in frequencies; the RFID system works on a higher frequency than standard RFID reader badges which operate at a cell phone range of around 980 megahertz. There are a couple

of additional challenges that we need to work through but we are hopeful that eventually, when a mechanic takes a part, not only will we know the part has left the storeroom; we will also know who took it making it possible to backtrack and see who actually worked on the aircraft and what material was used. Ideally, we would be able to know what MEL (Minimum Equipment List) the mechanic was working on, the work order number, the parts that they use, the time stamp, and other information. We expect to get there eventually, but we’re taking it one step at a time.

THE OBJECTIVE — WHAT IT WILL DO Our goal at Alaska would be to equip all of our outstation maintenance activities with an RFID system. By ‘outstation’ we mean a facility where material comes in and out, and is used frequently, AIRCRAFT IT MRO • JULY-AUGUST 2018 • 28

when mechanic picks up the part and walks through the door

§ ALL receipt transactions will be done automatically when mechanic receives restock material in the storeroom. storeroom

§

will automatically initiate Re-Stock requests based upon usage real time.

FIGURE 3

Challenges include having too many parts too close together so that the tags don’t read accurately.

We’ve put ground rules in place to deal with that and, as long as the rules are followed when the tag is being put on the material and mechanics only take four or five items at a time plus they make sure that they’re not stacking items on top of each other, the process works very well — we get near 100 percent on everything.

There are cases, when dealing with metal parts, where we may choose to use an ‘insulator’ or buffer tag — a thin sticker that goes under the actual RFID tag — to help insulate the signal from the metal underneath the part to the antenna that is in the tag itself. This will help ensure an accurate read as opposed to confusing the system with all the metal on the part in the bag.

CASE STUDY: ALASKA AIRLINES

Concepts § All out-stations without 24/7 manning will be selfservice with RFID.

§ All issue transactions will be done automatically when mechanic picks up the part and walks through the door

§ ALL receipt transactions will be done automatically when mechanic receives restock material in the storeroom. storeroom

§

will automatically initiate Re-Stock requests based upon usage real time.

FIGURE 3

Our current mode of operation is that people write down what they need, and then once a week or so, we find out in Seattle what was used for that activity.

We then pull from Seattle stores and send to Phoenix to re-supply them. Under the RFID system and using TRAX, the second that the person removes the part from stores, it will send a signal to TRAX, debiting the inventory. We also use a program called Zealous that assists Alaska’s inventory management and demand forecasting. It automatically analyses the data and, depending on the allocation and the safety stock level, either sends a signal to Seattle to pick another part to replace it or does nothing because the inventory level is above the safety stock. There are a lot of moving parts but the system is automated and works well when used within our business rules.

RFID PROS AND CONS

There are pros and cons with RFID (figure 4) which I’ve set out below in a bullet list.

Pros

• Does not require line of sight for scanning.

• Can reduce labor costs.

• Improves visibility of inventory with real-time updates: The primary goal is to have an accurate AIRCRAFT IT MRO • JULY-AUGUST 2018 • 29

CASE STUDY: ALASKA AIRLINES

scale and purchase guarantees for suppliers.

• Radio interference problems: We have mitigated a lot of these by utilizing buffer tags (see above) that go under the actual tag. Another thing that helps with this issue is ensuring mechanics know how the antenna works, what we want them to do, and to make sure the item is scanned. In our Phoenix prototype, there is a light bar that gives a visual green light and the mechanic can hear an audible ‘BEEP’ whenever a tag passes through the antenna array. This indicates the RFID system successfully scanned the tag as they walked out of the storeroom, which helps assure the mechanics that the system is working properly.

• Cost of upgrading equipment and facilities.

• Managing large amounts of data and exceptions.

• Incompatible standards and lack of interoperability.

THE SYSTEM IN ACTION

“It was a good business case question but we focused on ‘this is what Alaska needs’ as opposed to ‘here’s what the industry does as a norm’.” inventory and to be able to resupply and know what has been used at maintenance outstations the night before, so we can send that material on the next available flight.

• Tracking of returnable containers or pallets.

• RFID tags hold more data: The data that we’re putting in right now emulates the data that is on our barcode tags (part number, nomenclature, bin, location…) with the difference under the RFID system that all that information is encoded electronically into the RFID tag so that it is picked up by the antenna and sent through the system.

• No damage or loss of labels.

Cons

• Cost of RFID tags: This was one of those things that initially was going to be the biggest constraint. The concern was, ‘Can we afford RFID tags on 30,000 line items if the RFID tags cost 50 cents each?’ It was a good business case question but we focused on ‘this is what Alaska needs’ as opposed to ‘here’s what the industry does as a norm’. As for the cost of working with the standard 4 inch x 2 inch tag and modifying our label, we were able to get the cost down well below 50 cents to around 20 cents with the possibility of going lower due to economies of AIRCRAFT IT MRO • JULY-AUGUST 2018 • 30

The right side of Figure 4 shows the Phoenix storeroom and some of the items that are routinely stored there — seat cushions and EEMKs (Enhanced Emergency Medical Kits), for example. Each item has a barcode RFID label and, when that EEMK or the seat cushion or headrest or whatever part is needed, the mechanic walks it out of the storeroom. The photo on the left shows the RFID antenna pointing directly down. It scans the tag as the mechanic walks through the door.

FIGURE 4

CASE STUDY: ALASKA AIRLINES

INTERACTIVE Click here for full product details

“…when the mechanic walks in the storeroom with those parts, the antenna will read those tags and complete what we call a ‘transfer order’ in TRAX of the material going from Seattle to Phoenix. It completes the whole transaction electronically…”

That same antenna and philosophy applies when parts are being received from Seattle in a restock: when the mechanic walks in the storeroom with those parts, the antenna will read the tags and complete a ‘transfer order’ in TRAX of the material going from Seattle to Phoenix. It completes the whole transaction electronically, just the same as a human would do but with a lot less work.

INVENTORY ACCURACY

At the moment, inventory accuracy is dependent on physical inventories carried out by our stores agents on a monthly basis and on mechanics reporting when they have used a part and which part they have used. Once we have the RFID technology in place, we hope to reduce the number of physical inventories we conduct from one per month to once every six to 12 months. We also expect a significant change in the discrepancies that we see at the different locations. We’re looking forward to these changes and I am very confident that, once we

go-live with the new system, it will help us reach our goals.

COST SAVING

We expect to realize cost savings in several areas with the new technology.

It will be possible to work with a reduced inventory because we won’t need, for example, ten EEMKs in Phoenix, if we know exactly when one was taken from stores and that another one is on the way. We can probably get by with a lower stock of, say, four or six or whatever is deemed reasonable. Historically, we have had to keep a lot of inventory on hand in the system based on ‘worst case scenarios’ and the ability to get parts to certain locations. For example, we don’t keep a huge inventory at outstations such as Fairbanks, Alaska; it’s more of an emergency inventory with the type of parts that might be needed to get a plane back our hangar in Anchorage. But, in the future, with the RFID system, we may increase that inventory a little in terms of range of parts held but reduce the quantity of AIRCRAFT IT MRO • JULY-AUGUST 2018 • 31

CASE STUDY: ALASKA AIRLINES

any particular parts types. Having less inventory items will mean lower costs to manage that inventory.

As far as manpower is concerned, we may hire a stores agent in Phoenix within the next one to two years to help manage re-stocks as well as manage the storeroom, however there is nothing definitively planned at the present time. With the RFID system, it might be possible to operate without an agent and still be very accurate by having someone get to the outstation storerooms once a month to complete a hands-on inventory for validation. But we’d like to have an agent in place moving forward to ensure that everything continues as it should and is 100 percent accurate. Also, there will be other stations where that would be the case.

Additionally, we are anticipating increased employee accountability and performance with the badging RFID linking employees to transactions. The RFID system will give us valuable information when it comes to tracking what happens to parts, turn-ins, or similar information.

THE PROCESS

The process starts with tagging and runs right through to issuing (figure 5).

The process Tagging

• Picklist generated based upon actual demand on system, part picked and tagged in Seattle Main Stores

Packing Shipping

• All parts boxed and shipped to outstation after tagging and shipped COMAT to station

receiving

• Parts received at station. Transfer Order completed upon parts entering the storeroom

Issuing FIGURE 5

Alaska Airlines’ home base is Seattle so, when we do RFID to Phoenix this is what it will look like: • Phoenix employees take the part; use of the part is noted in TRAX with the inventory debited; a signal is sent to Zealous to authorise the re-stock and the picklist prints in the warehouse location on an RFID enabled printer (a topic in its own right but it works well once up and running with the right drivers).

• The labelled parts are put in a box and shipped to Phoenix where, when they arrive, the mechanics know to carry them through the door with the RFID antenna ensuring that inventory transactions are accurate. Mechanics might not know, for example, that there are thirteen parts in a box, but the stock materials managers in Seattle do know that and can manage that to make sure that all thirteen items are caught by the antenna. They could then intervene if it did not happen. There’s a process in place to manage that electronically. This is why it’s the mechanics that put the materials on the shelf during receiving. It allows the antenna to pick them up and close the transfer order. We’ve tested this multiple times with worst case scenarios — we’ve even tried to trick the system by hiding parts cases but every time, everything in the box has been picked up, which is impressive.

• Issuing is the last step of the process; getting the part that’s needed, when it’s needed, to the mechanic that needs it.

By integrating the RFID system with TRAX, the following processes are automated: • ISSUE Transaction: There’s nothing to do other than walk out of the storeroom, which alerts TRAX that the part has been issued.

• TO (Transfer Order) Receiving: When the box arrives in the outstation, it goes through the storeroom door, the antenna picks it up, and now those parts have been received, so the transfer orders in TRAX are closed.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 32

• RTS (Return to Stock): sometimes the question will arise that the mechanic took, say, four parts to the aircraft but only needed two of them; when he or she returns to the storeroom, the system is smart enough to know that, with the two parts that were brought back, they have to be RTS and put back on the shelf for use. Alaska has business rules in place that aim for mechanics to understand and do the right thing with the material. Our mechanics have become good at putting used RFID tags into a garbage can outside of the storeroom to avoid a used tag in their pocket to keep going into and out of the store through the antenna door.

• RTS Unserviceable

BUSINESS FLOW

Looking at figures 6 and 7, all the touch points can be seen at the top of the infographic; printing the picklist, picking the parts from the shelves, boxing them up, putting the RFID tag on them, and shipping them to the location where the TRAX API picks it up via the antenna and closes the transaction.

Concepts Business Flow: From manual to automated processes TO and Receiving

TO printed by Inventory Management system

RFID station personnel Unpack and place material in RFID room

Stock clerk tags parts to be shipped with RFID tags

Stock clerk retrieves parts

RFID antenna Sends message after tag is read

Trax API closes TO and updates PN Location, Bin and Quantity

PART ISSUE

Technician pulls parts required for maintenance action

FIGURE 6

RFID antenna Sends message after tag is read

Trax API issues parts To station expenditure Code and updates Location, Bin and Quantity

Parts shipped to RFID location

CASE STUDY: ALASKA AIRLINES

Business Flow: From manual to automated processes TO and Receiving

TO printed by Inventory Management system

RFID station personnel Unpack and place material in RFID room

Stock clerk tags parts to be shipped with RFID tags

Stock clerk retrieves parts

RFID antenna Sends message after tag is read

Parts shipped to RFID location

Trax API closes TO and updates PN Location, Bin and Quantity

PART ISSUE

Technician pulls parts required for maintenance action

RFID antenna Sends message after tag is read

Trax API issues parts To station expenditure Code and updates Location, Bin and Quantity

FIGURE 7

It’s a lot smoother and easier than the manual process. Within TRAX it will do both transactions,

i.e. for serviceable and unserviceable material. The key for serviceable versus unserviceable parts is to make sure the materials are separated. We have a separate location for unserviceable materials, especially ‘off units’, the rotables that we utilize.

We haven’t worked out exactly what we want here in terms of RFID on rotables, which have a lot of information available. Also, we haven’t added the information for time constraint parts and shelf-life items. We have the ability to include that within the system but have not done so at this time. In fact, at the time of writing, we have filled only five fields of what could be up to a hundred fields on an RFID tag.

Obviously, the RFID program at Alaska Airlines is a work in progress, but we are making good progress towards a much smoother and more capable inventory management system for our future.

SOME SCREENS USED IN ALASKA’s NEW INVENTORY MANAGEMENT SYSTEM

JIM PARISH

Jim is an aerospace supply chain and maintenance expert with 35+ years of leadership and technical experience. He thrives on building teams that deliver results and positive financial outcomes in a mission-focused collaborative work climate. He has built a large portfolio of successful change initiatives keeping pace ahead of industry standards and instituting best practices within large organizations. He is the General Manager, leading the Material, Stores and Distribution Group at Alaska Airlines in Seattle Washington.

ALASKA AIRLINES

Alaska Airlines and its regional partners fly 44 million guests a year to more than 115 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada and Costa Rica. Ranked ‘Highest in Customer Satisfaction Among Traditional Carriers in North America’ in the J.D. Power North America Airline Satisfaction Study from 2008 to 2018, Alaska Airlines maintains a young fleet of 155 Boeing 737 aircraft, 69 Airbus A320 family aircraft, 45 Bombardier Q400 aircraft, and 11 Embraer 175 aircraft.

TRAX

TRAX is a global leader in the aviation industry for MRO ERP software, with over 170 airlines using their products.

The business provides advanced maintenance software solutions available for airlines and MROs worldwide with fleets including all types of aircraft. eMRO is a completely integrated product from TRAX, in addition, its eMobility suite offers a range of iOS apps to provide mobile accessibility. TRAX develops software that works for customers through modern technology, world class support and strong customer relationships.

A number of transactions were referred to in the article and here are the screens associated with those actions. The screen titles are self-explanatory.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 33

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO: VENDOR JOB CARD

RUSADA

RUSADA GOES ABOVE AND BEYOND TO GET IT RIGHT FOR CUSTOMERS As Client Services Director, Neil Hargreaves leads the team who are responsible for the implementation of Rusada’s ENVISION nGen maintenance information system technology. Neil has worked for Rusada for nearly a decade and previously spent 10 years at Thomas Cook where he had responsibility for materials management across their fleet. Although he spends much of his time travelling, he always makes time to get back to Manchester to watch his beloved Manchester City in the Premiership.

Aircraft IT: Your name, job title and name of the business Neil Hargreaves: Neil Hargreaves, Client Services Director, Rusada Aircraft IT: How did Rusada get started?

NH: We started business 31 years ago as Russel Adams – renamed Rusada 10 years ago – and have been developing technology solutions for the aviation maintenance and engineering sector ever since. Our solutions are used across the sector within MROs, airlines, rotor operators and defense organizations, and are deployed at more than 100 operations world-wide, supported by our team of

aviation experts based in one of seven regional offices globally. The latest iteration of our solution, ENVISION nGen, offers the industry a fully integrated, cloud-based, mobile maintenance information system.

Aircraft IT: What is the attraction of Aircraft Related IT? NH: In an increasingly challenging environment, we believe that our technology will allow customers to meet the demands of the immediate future. It’s well publicized that the aviation sector is currently experiencing an unprecedented growth trend with 10,000 more aircraft forecast within 10 years. In this AIRCRAFT IT MRO • JULY-AUGUST 2018 • 34

environment, operators will demand greater utilisation of their fleet and regulators will expect ongoing compliance. Current legacy systems or in-house solutions may not be fit for purpose to manage this growth and the cost of maintaining these systems will be prohibitive. Our solutions enable aviation maintenance and engineering teams to extract the information they need to support decision making.

Aircraft IT: What is the guiding business principle that drives Rusada?

NH: Our mission is to provide our customer with the technology that will support and encourage their

AIRCRAFT IT MRO: VENDOR JOB CARD

“The release of the ENVISION nGen is our greatest IT achievement. When we launched it back in 2016 we redefined how the users of the maintenance information systems engage with technology. It has been engineered so that role specific information and actionable data is easily accessible through its intuitive, easy-to-use interface.” success. In delivering this mission we focus on 3 main areas.

1. We aim to deliver a positive impact on operations and, in doing so, we work with our customers, the wider industry and our own aviation experts to develop best-in-class technology solutions.

2. We are completely accountable for all our implementations and commit to a 100% success, every time.

3. We rely on long-term relationships with customers and are there when they need us.

Aircraft IT: What has been Rusada’s greatest IT achievement to date, and why?

NH: The release of the ENVISION nGen is our greatest IT achievement. When we launched it back in 2016 we redefined how the users of maintenance information systems engage with technology. It has been engineered so that role specific information and actionable data is easily accessible through its intuitive, easy-to-use interface.

ENVISION nGen is web based which means that it’s device, browser and platform agnostic and is built using an open architecture that is easily integrated with third party solutions ensuring that it remains a single, accurate source of information within the operation.

Aircraft IT: What has been Rusada’s greatest business achievement to date, and why?

NH: Almost a year ago to the day, we opened the doors to our US office in Boulder Colorado and in that short time, our team have been selected to

implement several significant projects. Most notably, we were chosen by the US Drug Enforcement Administration to support their maintenance and engineering system within the Aviation Division. That the DEA opted for Rusada’s nGen system to underpin such a mission critical system is a ringing endorsement of our people and our technology.

Aircraft IT: What have been Rusada’s disappointments and what have you learned from them?

NH: This is a difficult question to answer… we are very pragmatic at Rusada which means that we treat setbacks as part of the process of delivering success.

We aren’t naive so don’t think that we are never going to encounter challenges. What is important is how we manage and recover from those challenges when they do arise. We develop our solutions iteratively which means we are constantly improving, based on our good and bad experiences.

Aircraft IT: In a sentence, how would you summarize what Rusada does for aviation customers?

NH: We use our combination of aviation experience and technology expertise to provide world-class software, services and training that delivers the actionable insight to improve operational efficiency.

Aircraft IT: What is new on Rusada’s development horizon?

NH: Although nGen is designed to be accessible AIRCRAFT IT MRO • JULY-AUGUST 2018 • 35

from any web browser, we are working on some native mobile apps that will offer very specific functionality for engineers and management alike. If you are attending the Airline & Aerospace IT conference in Bangkok, we’d be happy to show you.

Aircraft IT: What will the next big thing in aviation IT? NH: In the last decade, air-framers and engine manufacturers have made great strides in capturing and monitoring performance and maintenance data during every flight. In my view, the next big thing in aviation IT is how we distil this mountain of data down into actionable information. At Rusada, we are exploring the latest dashboarding and user interface technology for engineers to ‘manage by exception’ i.e. utilising dashboards to display high-level information on the status of the maintenance system and surfacing only those actions that require attention.

Aircraft IT: What do you want your customer to say about Rusada?

NH: We would like our customers to say that Rusada listens to them. We take on board what our customers say and finesse our offerings to them. We already have a fantastic support network, both in the UK and India. Our Client Services team go above and beyond to ensure our customers’ needs are met.

Finally, I’d like our customers to say that we value them as individual people and not just as a company.

Aircraft IT: Neil Hargreaves, thank you for your time.

WHITE PAPER: ATA e-BUSINESS PROGRAM

Industry Standards: an ATA perspective Ken Jones, Director Electronic Data Standards, ATA e-Business Program explains how implementation of industry standards can improve efficiency and reduce costs AIRCRAFT IT MRO • JULY-AUGUST 2018 • 36

WHITE PAPER: ATA e-BUSINESS PROGRAM

T

he ATA e-Business Program has been managing standards since the ATA numbering was developed back in the 1950s but it’s not just an airline program; there are 120 companies participating across the range of manufacturers, software providers, operators, MROs, lessors and so on. Since our prime goal is exchanging information across various business functions it’s important to have all stakeholders engaged.

WHY WE NEED ATA e-BUSINESS STANDARDS

The issues on which we’re trying to focus might be familiar to readers, with topics such as paper and PDF moving to electronic being exactly the issues on which ATA is working. In spite of many companies implementing new maintenance IT systems, particularly when moving information from one company’s system to another’s, when, for example, an airline decides to use sub-contracted maintenance, there tend to still be PDFs: maybe there’s not physical paper but it’s effectively paper. Our goal at ATA is to create actual data standards with which systems can make decisions and about which they can exchange information and act upon that information.

We seek to cut costs, improve efficiency, increase quality and all those mission objectives with which readers are familiar.

• Operational Use Data • Reliability Data • Warranty Claims

• Aircraft Records • Logbook Data • Traceability Info

• Parts Procurement

Manufacturer/ Supplier

• Industry Metrics • Configuration Change Data • Illustrated Parts Data • Maintenance Procedures

Operator/ Lessor

• Service Bulletins • Repair Data • Fault Isolation Data • Spares Provisioning Data •Instructions for Continued Airworthiness •MMEL •Operating Data •Service Bulletins

•Maintenance / Reliability Feedback Industry • Metrics

• Initial Product Configuration • Allowable Configuration Data

• Repair Order

• Flight Crew Operating Data • Cabin Crew Operating Data

• Work Packages • Repair Instructions

• Weight and Balance Data • Dispatch / MMEL Data

• RFID • Task Data

• Industry Metrics

Regulatory Authority

MRO*

• Release Certificates • Work Accomplishment Data, Findings • Industry Metrics • Maintenance/Reliability Feedback •Repair / Shipment Information

•Scheduled Maintenance Plans •Minimum Equipment Lists • Company Flight Manual Data •Supplemental Type Certificates

General Concepts • World Airlines and Suppliers Guide • Information Security / Digital Signatures • ATA Standard Numbering System • RFID / Bar Coding on Parts • Industry Data Dictionary (CSDD)

Functional Scope

*Although not depicted, MRO’s often fulfill many additional roles commonly outsourced by the operator.

FIGURE 1

Figure 1 shows some of the main stakeholders and the information exchanges that are the focuses of ATA e-Business Program (ATA) standards. As you can see, it covers everything from the manufacturer to the operator including the technical information,

setting out the maintenance program and procedures, parts catalogs and so on. And then, after delivery, the feedback of information such as reliability or the exchange of information on purchasing parts. It also includes operators exchanging information with MROs and, more recently, even exchanging information with lessors or with the next operator of an aircraft. So there’s actually quite a wide range of information exchange system to system; some of them are internal systems such as electronic log books with operators needing to transfer information from a log book system by one provider to a maintenance system by a different provider. ATA sets out to develop generic industry standards to facilitate that kind of operation.

Some of the topics on which I’m going to focus in this article include the MRO IT side, especially some new standards that the ATA is working on and has recently published. Also, we’ll take just a quick look at the different specifications; and one point that I’m going to emphasize is that, when you are implementing an MRO IT system, talk to the MRO IT provider about what standards they support and how they support those standards: be specific; there are some general specification numbers such as S1000D, iSPEC2200 focusing on technical information exchanged from the manufacturer, and then, after delivery, there are a number of SPEC2000 standards focused on ongoing business information exchange. Figure 2 illustrates the range of standards

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 37

available from ATA. Spec 2000 Procurement Gen 2.0, Spec 2000 Electronic Work Package have recently been released, and Spec 2400 Allowable Configuration release is imminent.

ATA e-Business Specifications

Common Support Data Dictionary (CSDD) iSpec 2200 - Information Standards for Aviation Maint.

S1000D, International Specification for Tech. Publications Spec 1000BR - Civil Aviation S1000D Business Rules Spec 2000 - Provisioning (ch. 1) Spec 2000 - Procurement Planning (ch. 2) Spec 2000 - Gen 2 Procurement Spec 2000 - Materiel Management (ch. 3 – 4, 6) Spec 2000 - Repair Order Administration (ch. 7) Spec 2000 - Automated ID & Data Capture (ch. 9) Spec 2000 - Reliability Data Collection and Exch. (ch. 11) Spec 2000 - Airline Inventory Redistribution System (ch.12) Spec 2000 - Industry Metrics (ch. 13) Spec 2000 - Warranty Claims (ch. 14) Spec 2000 - Aircraft Transfer Parts List (ch. 15) Spec 2000 - Authorized Release Certificate (ch. 16) Spec 2000 - Electronic Logbook (ch. 17) Spec 2000 - Work Packages (ch. 18) Spec 2300 - Data Exchange Standard for Flight Ops Spec 2400 – Allowable Configuration Data Spec 2500 - Aircraft Transfer Records Spec 42 - Aviation Industry Stds for Digital Info. Security World Airlines and Suppliers Guide (WASG)

FIGURE 2

Potential buyers of IT don’t just want to ask whether the IT provider supports, say, SPEC2000; they’ll need to drill down. if they’re interested in a new electronic log book system or a new MRO IT system, they should have potential system vendors show how they have implemented Spec 2000 Electronic Logbook (ch. 17).

USE CASES

So, let’s look at a couple of use cases.

Preparation of maintenance for outsourcing Instead of sending a big stack of PDFs with the tasks, the work packages and work orders that the MRO then has to re-input to their own IT system, one of the issues on which ATA is focused is exchanging that information electronically. If the MRO has an IT system and it’s different from the

WHITE PAPER: ATA e-BUSINESS PROGRAM

Procurement

SPEC2000 procurement has been around for nearly fifty years, having been developed in the days when IT transmission costs were high which meant that it was compact and didn’t do some things. ATA recently published a new procurement specification that will better reflect typical ways of doing business today.

Aircraft transition

customer’s IT system, neither party wants to pay for a custom integration nor bear the cost of the inefficiency of all of the re-input and re-entry. So, as more and more companies are tracking their maintenance in their internal IT system, this is just the next phase to allow them to get the large MROs involved in the process. However, rather than give them passwords and have them log in to the operator’s IT system, which generates a set of issues in itself, if both parties support the ATA Data Exchange Standard, work packages and work orders can be sent out electronically and the accomplishment data can similarly be sent back electronically.

The techlog

The airline might have a logbook that they bought

from the airframe manufacturer or a third party in an endeavor to get a ‘best of breed’ product; but they still need that logbook to talk with their maintenance IT system: they don’t necessarily have to be from the same IT provider. So the logbook exchange standards don’t focus on the look and feel, that’s proprietary, but on the things that all logbook systems do such as tracking a fault and information about the fault, tracking closing maintenance actions, tracking deferrals and tying them to various flights: some might track other information such as fuel loads or servicing.

ATA brought a group of these various stakeholders together to look at typical existing practices, existing products or even paper logbooks; the group mapped all the fields and came up with a set of requirements that will facilitate the exchange.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 38

This covers aircraft moving into and out of service, returns to lessors, transfers to new operators, etc.

Last year, ATA published Spec 2500, a major specification with data sets to support those processes. When I say ‘electronically transferring aircraft’ it’s not just about tagging PDFs, although that’s a big part of it; but it’s about AD Status, parts tracking, LLPs (Life Limited Parts), hard time components, the maintenance program, the ‘last done / next due’… All of that kind of information, if you’re implementing Spec 2500 standards, will be in an IT format and in such a way that the recipient can load it into their systems, can start their internal clocks and bridge to their maintenance programs with a lot less need for re-entry and human intervention. The idea of reducing manual data entry, allowing for systematic quality checking and allowing for electronic linking to the original maintenance documentation, all help cut the time and labor involved in an aircraft transition. Major lessors were a big part of this project.

e-BUSINESS STANDARD

So just to be clear, the focus of an ATA e-Business standard is to identify whatever fields facilitate an individual business process; the ones that everyone always needs, the ones that are needed under certain conditions or the ones that are just optional, i.e. some systems and some companies might want some fields while others might not want them. ATA specifies all of that and then focuses on the business processes around that exchange. Finally, it’s the

WHITE PAPER: ATA e-BUSINESS PROGRAM

“… So just to be clear, the focus of an ATA e-Business standard is to identify whatever fields facilitate an individual business process; the ones that everyone always needs, the ones that are needed under certain conditions or the ones that are just optional…” technical formats. Most recent information exchange uses XML because it tends to be easier for systems to digest but there are others such as RFID; encoding data on a tag is different from just putting a load of XML out there. This article is not about XML but there are technical reasons why that has become a preferred format in recent years.

PUTTING IT ALL TOGETHER

Figures 3.1, 3.2 and 3.3 focus on business exchange. These are meant to be typical relationships between the data flows and ATA e-Business standards.

Putting it all together MRO

Chapter 7

Process Repair Order Electronic

Receive

Repair Part

Inspect

Release for Shipment

Repair Order

Ship

Part Update or Change Order

Aircraft Fault

Update E-Logbook

Close Order

Process and Store

Electronic Invoice

Process and Store Invoice

Electronic ARC

Process and Store Electronic ARC

Electronic Teardown Report

Process and Store

Ship Notice

Aircraft Arrives

Chapter 16

Receive

Part

Part

Chapter 9

Install Parts

Take Corrective Action

Pull Parts

Chapter 9

FIGURE 3.2

Teardown Report

Ship

Chapter 1

Preposition Parts Remove Parts

Process Acknowledgment

Electronic Ship Notice

Plan Corrective Action

Notify Maint Control

Part

Chapter 9

Chapter 17

Electronic

Process Acknowledgment

Acknowledge

Inspect

Customer

tied back to the system to reduce the information exchange; when the MRO repairs it and sends it back again you’d use the RFID or the shipping labels to electronically receive the part, record the time and, perhaps, generate an electronic authorized release certificate, a Form 1 or 8130-3.There are different specifications focusing on various pieces of that kind of exchange.

Putting it all together

Inspect

10

FIGURE 3.1

Figure 3.1 illustrates component repair. For example, when the part is removed, it might be tracked in the logbook and sent to the internal shop to determine whether it can go out after repair, in which case, you might use a SPEC2000 format to process a repair order, then send the part out. There might be bar-coding or RFID tagging involved so the serial numbers and part numbers can be

Another area already mentioned is the electronic logbook; where the fault might occur in the air and information is exchanged with the ground system 10 (figure 3.2), the electronic logbook specification can be used. When the aircraft arrives, some of the specs covered above could be used to track parts removal and the new parts. All that can be logged into the IT system; the user might even have used an older specification for provisioning data to help determine which components to keep where in their inventory system.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 39

11

Putting it together Aircraft Fault

Chapter 11

Event R&M Database Logbook

Update E-Logbook

Event Flight

Aircraft Arrives

WHITE PAPER: ATA e-BUSINESS PROGRAM

Removal OOS

Flight Hours & Landings Scheduled Maintenance

Repair Shop

Remove Parts

Install Parts

Airframe MFR Component MFR Other Operators Regulators

Service Bulletin / Mod Flight

Shop Findings

3rd Parties

Maintenance, Flights

OOS

Logbook

Take Corrective Action

“Installed Component Status, Which tracks Time Controlled Components (TCC) Life Limited Parts (LLPs) and any other tracked component… This records serial number, all of the appropriate hours / cycles data, and relevant information such as last overhaul, time remaining, etc., all in an industry standardized manner. ” 12

FIGURE 3.3

One further area relates to chapter 11 reliability data (figure 3.3) focused on information exchange; there’s a lot of it going on to support reliability programs.

So, a typical large operator’s reliability program is going to involve collecting data from any number of areas; it’ll be, for example, faults, log books, the flight system — what flights are scheduled, what kind of delays and cancellations occurred — and then tracking various component issues into the shop, coming back with ‘was the reason for removal confirmed, was it a ‘no fault found’?’ Then there’s maintenance as well with the scheduled maintenance; what were the findings, how many findings were there, can that kind of data be used to increase intervals and things like that? So, again, chapter 11 uses formats to support the exchange of that kind of information in an industry consistent manner. This is not about proprietary issues; how the data is analyzed, how partners work with each other, which data is exchanged, that is always up to the individual companies and trading partners: ATA’s focus is on what kind of formats are used for the exchange, detailed definitions of those fields and how users can benefit from implementing it.

The reliability working group is interesting because, while it might at first seem just a group of

fields to automate the exchange, of course, when you’re sitting in the room over the years and focusing on all the different data you can collect, other benefits become apparent such as: does the reliability system collect those fields, if not, why not?

Maybe there’s benefit to be gained. So there are other benefits than just the information exchange from implementing the standards.

RECENT PROJECTS

I’ve already mentioned the next generation supply chain and order administration project looking to deliver multi-line Purchase Orders, better shipment information, and more control by buyer as to what the seller can change. So I won’t go over that ground again. Below are just a few more details of some of the key projects mentioned.

Aircraft Transfer records

ATA brought together in one room a couple of the largest lessors in the world along with some manufacturers and operators and software providers, and we looked at the ICAO and IATA lease return lists, which have, typically, 120-130 data sets that are exchanged. The group highlighted which ones lend themselves to a tagged electronic format.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 40

We came up with six data sets that actually support many more than six requirements, and we devised electronic versions: • Electronic aircraft or engine status.

• Electronic Airworthiness Directive (AD) status — everybody tracks these and has to prove that they are in compliance; the electronic version can be applied to an aircraft, to an engine or even to major components.

• Electronic repair or damage status — a lessor or recipient taking delivery is going to walk around the aircraft to assure themselves that any noticeable damage has been addressed and how; but even with major repairs that aren’t visible, this format allows for the exchange of all of the documentation such as ‘what was the repair?’ ‘was it permanent? and, if not, what are the re-inspection intervals and when should a permanent repair be expected?

• Electronic Service Bulletin (SB) and Modification status, i.e. what SBs or modifications have been done?

• Electronic ‘Last Done/ Next Due Maintenance Status’, what is the current status of every item in the entire maintenance program whether it’s airline customizable or a typical MPD

WHITE PAPER: ATA e-BUSINESS PROGRAM

(Maintenance Planning Document) manufacturer item; when was it last done, what is the current interval, when is it expected next to be due? Of course the new operator of the aircraft will have their own maintenance program but the fact that this data is available electronically makes the bridge between systems much more efficient.

• Installed Component Status, which tracks Time Controlled Components (TCC) Life Limited Parts (LLPs) and any other tracked component… This records serial number, all of the appropriate hours / cycles data, and relevant information such as last overhaul, time remaining, etc., all in an industry standardized manner. This particular status data is also useful for the airframe and engine manufacturers at initial delivery, i.e. if the data is going to be tracked in a certain way the user will want to get it in the door when they first receive an aircraft or engine so that serial numbers are ready, zero time hours and cycles are ready to load into the operator’s and/or MRO’s maintenance system electronically.

Configuration management

Typically the IPC (Illustrated Parts Catalog) or IPD (Illustrated Parts Data) is a configuration management tool for the allowable configuration.

But what users found was that that is really geared towards the line maintenance technician, not a system to system comparison. So we’re developing a new specification for the allowable configuration to support a user’s system to compare the current ‘as flying’ ‘as maintained’ configuration with an electronic allowable configuration; not so much to support the line maintenance to replace and install — the IPC or IPD are perfectly good for that — but to do a system-wide comparison to identify any outliers that might need some additional research.

Warranty update

We’ve updated an Spec 2000 Chapter 14, an electronic warranty claim specification in 2018. The

objective is to facilitate automated warranty claim submittals.

Authorized Release Certificate

Spec 2000 Chapter 16, which is an XML based electronic format approved by FAA, EASA, Transport Canada and others for exchange of electronic 8130-3 or Form 1 data in an industry standard format, is expected to be updated by mid-summer 2018.

Engine reliability data exchange

The ATA e-Business Program reliability group is focusing on engine reliability in particular; what is unique about engines and what fields need to be tracked to better support the engine reliability analysis.

Regulatory acceptance

A common question about some ATA standards is ‘will the regulators accept it?’ In general, across the board, the answer is ‘yes’ but, of course, there are caveats; it’s necessary to have a local maintenance program approved and, if the plan is to change from one methodology to an electronic version, there are going to have to be approvals for the change of the maintenance program. But generally there’s guidance out there, at least within some of the major regulatory authorities, to support electronic signature and digital signature, to support electronic record keeping and to use some of these kinds of tools.

WHAT DOES IT MEAN?

There’s lots of change going on and there’s huge amounts of data flowing so our goal within the standards community is how to improve efficiency.

This can be implemented piece by piece, it’s not an all or nothing scenario: any one of the specifications referred to here could be implemented alone to achieve an incremental improvement. All in all, I’d encourage readers’ participation in the ongoing development of the standards and adoption of the standards.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 41

KENNETH N. JONES

With over 30 years of aviation industry experience, Ken Jones joined A4A’s ATA e-Business Program in 2002 and is currently Director of Electronic Data Standards managing cross-industry electronic data exchange standards development. Previously, he served as Director of Data & Integration at Cordiem, a collaborative B2B aviation industry solutions provider, and spent over 18 years at Continental DataGraphics, a Boeing company. He has both a BA in Economics and a Master’s in Business Administration from UCLA.

ATA E-BUSINESS PROGRAM

The ATA e-Business Program is where the global commercial aviation industry collaborates to create standards for information exchange to support engineering, maintenance, materiel management and flight operations. For over fifty years, the commercial aviation industry has worked together through a joint international effort to establish specifications for improving business processes and information exchange.

The over 120 members include airlines, lessors, aerospace manufacturers, distributors, suppliers, repair agencies, software providers and consultants

A4A

Airlines for America (A4A), formerly the Air Transport Association (ATA), was the first and remains the only trade organization of the leading U.S. passenger and cargo carriers. The organization works collaboratively with airlines, labor, Congress and the Administration and other groups to improve air travel for everyone. It also vigorously advocates on behalf of the American airline industry as a model of safety, customer service and environmental responsibility and as the indispensable network that drives the nation’s economy and global competitiveness.

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CASE STUDY: AMERICAN AIRLINES

American Airlines addresses repetitive faults with data Karl Ries, Senior Manager Tech Support Desk Maintenance Operations Control, American Airlines shares some experience using advanced software tools to mine valuable information from log pages AIRCRAFT IT MRO • JULY-AUGUST 2018 • 44

CASE STUDY: AMERICAN AIRLINES

B

efore launching into the meat of this case study, it will probably be useful to set the scene with some information about American Airlines.

AMERICAN AIRLINES The History

The business has been flying for 92 years starting with Charles Lindbergh who, in April 1926, flew the first American Airlines flight — carrying U.S. Mail from St. Louis, Missouri, to Chicago, Illinois. After eight years flying mail routes, the airline began to form into what it is today. American’s founder C.R. Smith worked with Donald Douglas to create the DC-3; a plane that changed the entire airline industry, switching revenue sources from mail to passengers.

Today

Currently, American Airlines serves over 350 destinations in 50 countries on five continents and has a main fleet of more than 950 aircraft comprised of nine different aircraft types.

Wide Body Fleet • Boeing 777-200 and -300 • Boeing 787-8 and -9 • Boeing 767 • Airbus A330-200 and -300 Narrow Body Fleet • Airbus A320 family (A319, 320 and 321) • Boeing 737 and 737 MAX • Boeing 757 • Embraer E190 • MD80 So the business manages many different fleet types that generate large amounts of data, especially when it comes to pilot and maintenance reports.

CHALLENGES FACING MAINTENANCE OPERATIONS CONTROL Maintenance Operations Control (MOC) faced a

number of specific challenges that could be grouped under the broad heading of Repetitive Discrepancy Control; looking at pilot and maintenance reports and being able to identify repetitive issues that needed to be addressed. From the merger of US Airways and American Airlines, MOC inherited two legacy based systems for identifying repetitive issues. The main challenge was simply managing two systems and processes, which drove ad hoc and interim solutions. Additionally, MOC also had difficulty with the analysis and validation of corrective actions which drove using numerous applications to try and obtain data for reviews.

Having different sources could prolong the workload and create the potential for missed alerts and inaccurate results. This prevented an efficient process for management and oversight, i.e. it was difficult and labor intensive to get reports to assist in identifying the main issue of the day.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 45

Figure 1 shows an example of one of the legacy tools.

Legacy Tools

û Identification based on pilot reports only and reliant on 4 digit ATA coding û Limited and narrow view for identification – no direct link to the pilot reports

FIGURE 1

The left screenshot showcases one particular aircraft showing all the ATAs that are being triggered or had a write-up against them in a 31 day period. The top row displays the specific dates in the 31 day period.

The right screenshot shows the actual discrepancy

CASE STUDY: AMERICAN AIRLINES

Filter Controls ChronicX Overview – Search Controls QMain Menu: Customizable Searches ü Various categories available to refine work flow ü Customizable saved filter searches

QCategory / Risk: ü Customizable categories ü Risk Rankings (High, Medium, Low)

QSummary Action Tabs Q ü “Chronics” – Discrepancies that require review / action ü “Defects” – All documented discrepancies ü “Alerts” – Customized alerts for specific faults

FIGURE 3

The Filter Controls allow each user to rapidly configure what they want to see on their screen. This can be seen with figure 3. This example is based on the A330 fleet with all the A330s selected but the system is customizable with various categories available to refine the user’s workflow. Users can save any number of their views for instant recall.

Similarly, Categories and Risks are customizable and, if the user wants to use Risk Rankings for an SMS (Safety Management System) type of philosophy, the system provides the capability to categorize as High, Medium or Low. Also, the option exists to create custom categories. Figure 3 shows an example for CET, an abbreviation in American Airlines for Cabin Experience Team whose focus is on passenger experience related items — interiors, Wi-Fi and In-Flight Entertainment.

Proprietary / Confidential

write-up. Even with that information, there was no direct link and users had to go to another source of information and start looking at each individual write-up. Additionally, because there was no continuity between reported issues, it was easy to miss a repetitive issue on any one item. Identification was based on PIREP (Pilot Report) reports, and didn’t pick up on maintenance reports, another place where a data set was completely missing. The repetitive triggers were heavily reliant on 4 digit ATA coding which, if it was off by just one digit, meant the issue was not captured for a potential repetitive defect review. Basically, there were limited views to try to identify issues and there was no direct link to the pilot / maintenance reports.

PARTNERSHIP WITH CASEBANK AND USING THE CHRONICX® TOOL

With the existing challenges, the search for a solution began. Discussions with others in the industry and One World partners were initiated to review how repetitive defects were managed.

Discussions led to the discovery of ChronicX®. From

a demonstration, MOC decided to set up a trial to determine whether this could be a solution for the new and combined American Airlines’ Tech Ops.

TrialPeriod period Trial Initiated

ü Trial implemented with our B777, 787, and A330 fleets ü Maintenance Operations Control Technical Support Desk key users / test group

6

7

3

1

4

2

FIGURE 2

5

1. Search Control Menu

4. AML / Non-Routine Details

2. Summary Action Tabs

5. Comments / Turnover Block

3. Time Line View

6. Sorting Option / Report Generator

7. Key Word Search & Feedback / Help

Proprietary / Confidential

It was decided to conduct the trial on the Boeing 777s, 787s and the Airbus A330s. The screenshot in figure 2 shows the main screen of ChronicX® with each numbered area showing the key elements. The screen layout provided ‘one-stop-shopping’, one area, one platform to be able to identify, manage and validate the corrective actions for repeat issues.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 46

Customized Alerting

The main function of ChronicX® is to identify recurring defects that a user might not have otherwise noticed, but it also provides alerts for issues that are of special interest. The user can set up customizable email alerts based on key words and able to be set on one reported event, not dependent on repetitive reports.

With this ability, users can address specific trending discrepancies at the first event instead of it becoming a reoccurring repetitive issue.

Overall, the recurring theme with ChronicX® is ‘customizable’. ChronicX® allows users to go into the

CASE STUDY: AMERICAN AIRLINES

categories and use their own terminology for their airline. It isn’t necessary to contact CaseBank every time a user needs to revise categories. It’s all very customizable by end users.

Time Line ChronicX Overview – Time Line View Date Range

Q Red Solid Lines – Reviewed and Verified Alert

Q Red Dotted Lines – New Alert for Review

“Quick Scroll Feature” Provides short summary of identified fault

S li Lines – Updated Alert Q Yellow Solid

Gre Solid Lines s – Closed C Aler (Action Taken) Q Grey Alerts

Graphical tools ensure critical information is identified and highlighted.

FIGURE 4

Proprietary / Confidential

Figure 4 shows a time line view, with the colors of American Airlines’ choice. With this view, the red CaseBank-277mmx85mm.pdf

1

3/29/17

dotted lines indicate new alerts for review and each square identifies a write-up. A single click will access those alerts; get all the log page data or the maintenance reports to research if there’s an issue that needs to be addressed.

The solid red lines indicate that the issue has already been looked at and verified. The decision can be made whether to create an action plan or continue monitoring.

For items that have an additional associated write-up for a verified alert, the alert will come back flagged as a yellow alert to assist in alerting the user that additional action may be required. The gray lines are closed alerts, items reviewed and where actions have been taken that the user believed fixed the issue.

The Quick Scroll feature is an added benefit.

Without having to click to look at all the details, users can easily hover over a square to see a summary of identified faults.

These graphical tools ensure that users have critical information readily available and they assist in managing identified issues.

Details ChronicX Overview – Details View Pilot / MX Indicator

Comments Section – Provide updates / turnover

AML / N Non R Routine ti entries ti

All associated Pilot & Maintenance details are made available to effectively identify, process, and action a repetitive issue.

FIGURE 5

Proprietary / Confidential

The Details view shown (figure 5) displays where there was a repetitive issue with a thrust reverser on an A330. All the detail is there (including dates and

6:40 PM

INTERACTIVE Click here for full product details

C

M

Y

CM

MY

CY

CMY

IMPROVE FLEET AVAILABILITY

Reduce Recurring Defects and Unnecessary Maintenance Actions

The ChronicX® solution enables you to act on operational threats in near real time.

It finds valid recurring defects automatically and finds them earlier, allowing your experts to focus on the most costly and critical repeats.

K

Visit www.CaseBank.com/demo to request a demo and learn more about ChronicX.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 47

CASE STUDY: AMERICAN AIRLINES

Chronic X picked up on seat 1A which was being reported constantly during that time frame. The clustered information is narrowed down to that level of detail which really helps find those hidden chronics.

Reporting

Reporting is a great feature with two options: a summary or all detail reports. But ultimately, it’s an ability to generate reports based on user input. It can identify a certain fleet, a certain aircraft, and a certain aircraft with specific sets of ATAs. It doesn’t matter, the choice is up to the system user as to what data they want to be displayed and there’s a standardized format for them to generate those reports. With standardized reporting, everyone will receive the same report format, as opposed to the ‘ad hoc’ reporting that had previously been accomplished.

All Defects times) using crew and maintenance reports to tell the story of what is going wrong with this aircraft.

The Comments section allows the option to provide additional turnovers and updates on actions taken.

So, Chronic X once again provides a centralized area for the information, helping contain the number of repetitive reports.

Text Analytics ChronicX Overview – Text Analytics Different ATA Coding Not dependent on ATA coding.

Ability to identify repetitive issues with mixed ATAs.

Clustered Information Identifies key words, phrases, locations and groups accordingly for review / processing.

FIGURE 6

The top example illustrates the power of CaseBank’s algorithms and text analytics. In the illustrated example (figure 6), on a Boeing 787, for three days in a row it had a cabin air compressor fault. It can be seen that two of the ATAs were properly coded to 2150 but one was coded to 2497. With the legacy tools, that would never have been noticed and the first write-up on December 14th would have been missed. But the ChronicX® system is not dependent on ATA coding; it can identify repetitive issues with mixed ATAs. It really focuses on what has been documented and does a great job with text analytics.

Looking at the bottom example, there are some interior write-ups that deal with IFE (In-Flight Entertainment) and there is a cluster of seats written up for each discrepancy. With the clustered information, ChronicX® is able to pick out recurring issues even if they are buried within lists of seat numbers. As can be seen with the bottom example,

Proprietary / Confidential

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 48

ChronicX Overview – All Defects View

FIGURE 7

Figure 7 shows the All Defects View. ‘Defects’, as defined by CaseBank, includes all write-ups; pilot and maintenance write-ups. Italicized entries displayed show that ChronicX® has identified write-ups as being actions that are not reports related to a repetitive defect. They could be maintenance check sign-offs or installation of gear pins. Those italicized items can be added to a chronic if the user desires, and they can be hidden or revealed with a single click to reduce the screen Proprietary / Confidential

CASE STUDY: AMERICAN AIRLINES

KARL RIES

Karl Ries has been a member of the American Airline Technical Operations team for 18 years.

He is a licensed airframe and power plant mechanic and has held various positions within Line Maintenance, Reliability, and Maintenance Operations Control departments, playing key roles in developing policies and procedures for the airline’s Extended Operations (ETOPS), Non Essential Equipment Furnishing (NEF), and component reliability programs. In his current role within Maintenance Operations Control, Karl leads a team providing oversight and management for on-wing health monitoring tools and repetitive / chronic discrepancy control.

AMERICAN AIRLINES

clutter. MOC users found the flow and the speed of the data was quite impressive. Additionally impressive, (see figure 8) is the ability for key word searches.

Key Word Search

ChronicX Overview – Key Word Search

data mining and finds all the areas where ‘pump’ was documented. The search field can accept detailed search terms that will focus in on specifics, all the while using its extensive dictionary of terms so that it automatically finds things like abbreviations and synonyms of the search terms. For example, Nose Gear will find a defect containing NLG as a match.

This has been helping MOC by speeding up their queries, and cutting down on actual data mining.

TRIAL RESULTS

FIGURE 8

Proprietary / Confidential

Figure 8 shows an example with a Boeing 787. At the top entry field, the user can type in any key word or phrase. In this case the word ‘pump’ is used and as soon as the user hits ‘enter’ the system does all the

The trial produced the following results: • Accuracy: More repetitive issues being identified.

• Efficiency: Decreased time in identifying repetitive issues.

• Knowledge: Powerful analytical tool for performing key word searches.

• Awareness: New capability to have alert notifications for specific events and/or trends.

• Information: Customized reporting — assists in reviews, audits, and correspondence with other departments.

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 49

American Airlines, Inc. (AA) is a major United States airline headquartered in Fort Worth, Texas. It is the world’s largest airline by fleet size, revenue, scheduled passengers carried, scheduled passenger-kilometers flown, and number of destinations served. The fleet includes Airbus A319, A320, A321, A330 types; Boeing 737, 757, 767, 777, 787, MD80 types; and Embraer E190.

CASEBANK TECHNOLOGIES

CaseBank Technologies Inc., a Division of ATP, is an aviation software and services company. ChronicX® enables airlines and MROs to improve the health of their fleets by quickly and accurately identifying, consolidating, and ranking recurring/chronic defects, across all of their aircraft and engines, regardless of the assigned ATA coding.

ChronicX uncovers recurring problems, previously undetected, at both the tail number and fleet-level and highlights trending failure modes that have not yet reached critical status.

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DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers. There are three recognized categories of MRO software solutions: 1) Pure-play MRO solutions also known as Best of Breed (BoB) 2) Enterprise Resource Planning (ERP) Solutions 3) Specialist Point Solutions Software solutions assigned to categories 1 and 2 offer a complete end-to-end MRO solution for airlines, MROs and aircraft operators and meet most business system requirements for MRO facilities and airlines of any size seeking a new MRO software solution or looking to replace or renew an existing one.

Pure-play systems are designed specifically for the aviation MRO industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP MRO Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources.

Specialist Point solutions are MRO systems that are particularly strong in certain niche areas and usually complement the pure-play solutions.

For ease of reference the directory below is divided into two sections: Pure-play and ERP MRO Solutions; and Specialist Point Solutions.

Pure-play, BoB and ERP MRO Solutions

2MoRO Solutions

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly, 2Fly KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR 2MoRO Solutions is a software development company dedicated to the Aviation market. Our teams are located in America, Europe and Asia. We work with partners and resellers in 20 countries. Our solutions are operated in 24 countries and are available in 5 languages.

We have been providing cost-effective software to large aviation players as well as small and medium size enterprises for 12 years. We offer a panel of software to fit any types of aviation companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters or Safran Group but also by many aircraft operators, airlines or independent MROs. We are proud of our 95% retention rate achieved over twelve years of operation thanks to a superior customer service. 2MoRO Solutions works mainly on a fixed-price base and is ISO 9001 certified for aviation software development, maintenance and support.

NAME OF PRODUCT MARKETED • AIRPACK KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Wings NG KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

Aero One® and Aero-Webb® are certified by SAP® and complement their ERP solutions for aviation and MRO needs. 2Fly® is our cloud solution to reduce emergency AOG, mitigate human error and facilitate continuing airworthiness management. BFly® is a new way to create customized software for aviation and enables users to design personalized screens, workflows and business processes.

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 50

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

AeroSoft Systems

Aviation Intertec Services

Commsoft

EmpowerMX

W: www.aerosoftsys.com T: +1 905.678.9564 E: sales@aerosoftsys.com

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.commsoft.aero T: +44 (0) 1621 817 425 E: nsg@commsoft.aero

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

Location: Tiptree, Derby, Norwich, Gatwick, UK; Australia; India

Location: Frisco TX, USA

Location: Ontario, Canada; Miami,FL, USA; Austria

Location: Canada, Thailand, India, Greece

NAME OF PRODUCT MARKETED • DigiMAINT, DigiDOC, WebPMI/DJM

NAME OF PRODUCT MARKETED • RAAS & RAAS Express

KEY BUSINESS/SOFTWARE AREAS • Maintenance and Engineering Management • Digital Document Content Management • Business Intelligence Reporting • Business 2 Business transaction interface • Interface to Financials / Flight Operations

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration

AeroSoft Systems Inc. is unique in MRO IT, born in 1997 out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards.

AeroSoft has two distinct MRO IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO IT system. Strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

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AIS’s RAAS system is a best-of-breed M&E solution for the evolving operator, MRO and CAMO. Our solution is 100% browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading paperless functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android /Windows tabletbased EML, electronic maintenance status board, centralized document library, wireless barcode scanning, and much more.

RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

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NAME OF PRODUCT MARKETED • OASES KEY BUSINESS/SOFTWARE AREAS • User Friendly: for all levels of expertise • Excellent Support: full support throughout the product life cycle • Scalability: can grow with your business • Cost: low ‘cost of ownership’ • Security: proven security OASES from Commsoft covers all aspects of aircraft maintenance for airlines and third-party maintainers including: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation. Also, check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring, and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 51

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM) KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)) EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

IFS

Lufthansa Technik

Ramco Systems

Rusada

W: www.ifsworld.com T: + 613-576-2480 E: info@ifsworld.com

W: www.aviatar.com T: +49 40 5070 5553 E: sales@aviatar.com

W: www.ramco.com/aviation-suite/ T: +91 9677156327 E: cynthia@ramco.com

W: www.rusada.com T: 03333 440730 E: sales@rusada.com

Locations: 60+ Worldwide

Location: Worldwide

Location: 21 offices worldwide

Location: N America, UK, Switzerland, Dubai, India, Singapore

NAME OF PRODUCT MARKETED • IFS Applications, IFS EOI, IFS Tail Planning, IFS Maintenix

NAME OF PRODUCT MARKETED • AVIATAR

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence IFS is a globally recognized provider of software solutions for global aviation & defense (A&D), including commercial and military operators, A&D manufacturers, in-service support and third-party MRO. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

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KEY BUSINESS/SOFTWARE AREAS • Fleet Management & Metrics • Reliability Management • Condition & Fault Analytics • Predictor Plugins • Record Status by Flydocs AVIATAR — Our innovative and holistic platform for the entire aviation industry AVIATAR offers an extensive variety of digital products and services for airlines, MROs, OEMs and lessors by combining multiple apps in one place. While each single app provides value in its stand-alone version, it is the interplay of those apps, which creates the unique value proposition for the individual user. AVIATAR has three main characteristics: Open: AVIATAR lives from the conjunction of visionaries. That is why we invite everybody — partners, clients, developers — to co-create the future of aviation with us or to join our network by connecting their app to our ecosystem. The first externally integrated app is provided by our partner FLYdocs.

Modular: AVIATAR offers a variety of apps. The user selects.

The platform serves as a central and connecting hub for apps offering digital products and services for the aviation industry. Users can select from our variety of apps and chose the combinations they prefer.

Neutral: AVIATAR adjusts to the user’s technical requirements.

AVIATAR is an independent platform that aligns to our user’s specific, technical requirements. It is an OEM-spanning platform, independent of Lufthansa Technik and any MRO service contracts. We focus on the users and adjust to you.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform

NAME OF PRODUCT MARKETED • Envision KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering (M&E) • Maintenance, Repair & Overhaul (MRO) • Maintenance Planning & Scheduling • Paperless & Mobile Solutions • Offline Mobile Capabilitiess Rusada develops Envision — an MRO / M&E software system for the aviation industry. Envision is used by a range of different types of customer including airlines, helicopter operators, VIP fleet, MRO and line maintenance facilities. The latest version of Envision, Envision nGen, is a web-based solution that is browser, platform and device independent.

The offline capabilities of Envision nGen is one of its unique selling points. We have tailor-made solutions configured for your needs from over 200 functions and 8 modules, across multiple platforms. Key elements of our new developments include: Integrated user defined workflows throughout the solution; Significant use of dashboards for alerting users of key outstanding actions etc; Integrated user definable templates throughout the solution; and provision of ‘off-line’ support for certain key functions. Please don’t hesitate to concact us for further information or to arrange a demo of the next generation of MRO / M&E software.

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules.

Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 52

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

Seabury Solutions

Sheorey Digital Systems

Swiss Aviation Software

TRAX

W: www.seaburysolutions.com T: +353 61 749 010 E: marketing@seaburymro.com

W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: rohit.jha@sds.co.in E: vicky.sheorey@sds.co.in

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.emro.com T: +1 305.662.7400 E: sales@trax.aero

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

Location: Ireland; Argentina

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organizations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics.

With our software products serving over 80 customers in 35 countries globally they are suitable for the largest to small / medium sized operations.

Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organization can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

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Location: Ireland, Argentina, Netherlands, Philippines, USA

NAME OF PRODUCT MARKETED • ARMS®: Airline Resource Management System • InfoPrompt®: Integrated Document Management System KEY BUSINESS/SOFTWARE AREAS • Engineering & Maintenance Sub-System (ARMS® — EMSS) • Heavy MRO Sub-System (ARMS® HMRO)* • Logistics and Inventory Management Sub-System (ARMS® LIMSS) • InfoPrompt®: Integrated Document Management System * Under development Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Management System’ is an internet rich, current-generation, state-of-the-art Information Technology System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlessly addresses Flight Operations, Maintenance and Logistics functions of an air transport operator; designed and developed to control costs which is so very critical for Air Operators today. ARMS® is readily and easily ‘customizable’ to specific business and operational requirements.

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KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control Swiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-theart maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, over 140 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide.

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 53

• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 170 airlines using their products.

TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility.

Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized.

TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

Specialist Point Solutions

Ultramain

Bluebox Aviation Systems

The Boeing Company

CaseBank Technologies

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.blueboxaviation.com T: +44 (0) 1383 620 922 E: info@blueboxaviation.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.casebank.com T: +1 (905) 364-3604 E: slightstone@casebank.com

Location: Albuquerque, New Mexico, USA

Location: Dunfermline, UK; Sydney, Australia; Fresno, California; Singapore

Location: Over 65 locations around the world

Location: Brisbane, California; Toronto, Canada; Austin, Texas; Brussels, Belguim

NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™ • ULTRAMAIN for M&E / MRO: 28 Modules • ULTRAMAIN Onboard Systems Software: 5 Modules KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground.

ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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NAME OF PRODUCT MARKETED • Bluebox IFE solutions • Bluebox eMan KEY BUSINESS/SOFTWARE AREAS • Fitted & portable wireless IFE solutions • Portable IFE platform • Technical library managementt Bluebox Aviation Systems Ltd. specialises in the provision of software solutions to the airline industry.

The Bluebox in-flight entertainment (IFE) portfolio provides airlines the latest technology in tablets and wireless IFE solutions (fitted and portable), and exploits these platforms to provide a range of innovative service offerings for replacing obsolete IFE systems, service recovery, accessibility services and ancillary revenue. In April 2017, Bluebox announced an MOU with Fokker Services to support the delivery of the Bluebox wIFE fitted wireless in-flight entertainment (IFE) solution.

Bluebox’s feature-rich technical library management system ñ eMan ñ is a web-based platform that provides maintenance technicians with access to technical publications and applications from any location.

Formed in January 2017 from a restructuring of Bluebox Avionics (see http://www.blueboxaviation.com/2017-ushers-innew-era-for-bluebox-avionics-and-aviit-ltd/) Bluebox Aviation Systems builds on the successful history of both AviIT and Bluebox Avionics, serving over 40 airlines and aircraft operators across the globe. Headquartered in Dunfermline, Scotland, Bluebox Aviation has a global support network in Europe, the US, Australia and Singapore.

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NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

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AIRCRAFT IT MRO • JULY-AUGUST 2018 • 54

NAME OF PRODUCT MARKETED • ChronicX, Spotlight • ATP Maintenance • ATP Operation Manuals • ATP Libraries KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis CaseBank Technologies Inc., a Division of ATP provides troubleshooting, reliability and defect trend analysis, so engineering and service teams can accelerate equipment repair, increase uptime, reduce warranty costs and enhance product support and performance.

ATP is focused on maximizing the value of aircraft and aviation operations by providing tools, information and insight that optimize aircraft availability and operational compliance.

Over 40+ years in the aviation industry ATP has developed expertise in managing and analyzing content for maintenance, operations, and compliance. ATP adds value through smarter reference content and historical documentation, integrated into decision support, productivity and advisory services to deliver efficient operations.

The ChronicX® innovative solution for detecting and managing recurring aircraft defects, identifies, consolidates, and ranks recurring/chronic defects to uncover hidden trends.

It employs advanced NLP and fuzzy logic to analyze PIREPS and MAREPS and generate ‘clusters’ of potential recurring defects to help prioritize costly and critical problems.

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DIRECTORY

Specialist Point Solutions

CloudCARDS

CONDUCE

W: www.cloudcards.ie T: +353 (0) 61748767 E: sales@cloudcards.ie

W: www.conduce.net T: +44 333 888 4044 E: info@conduce.net

Location: Limerick, Ireland

Location: Nuneaton, Warwickshire

NAME OF PRODUCT MARKETED • CARDS (Civil Aviation Remote Delivery System) • AMS (Asset Management System)

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

KEY BUSINESS/SOFTWARE AREAS • Aircraft Asset Management • Aircraft Delivery and Re-delivery Management • Aircraft Annual Inspection Management • Aircraft Project Management • Aircraft Technical Services CloudCARDS Ltd. an aircraft delivery and asset management software provider, formed in Ireland April 2013, has an experienced team of aviation experts working together to seamlessly deliver its exceptional software products to both Airlines and Leasing Companies around the globe.

The long-term objective in CloudCARDS Ltd. is to dramatically reduce the cost of aircraft asset management and improve the oversight the owner and operator has on the asset.

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log/cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

EXSYN Aviation Company

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.exsyn.com T: 0031-20-760 8200 E: info@exsyn.com

Location: Frankfurt Germany; Heusenstamm Germany

Location: Amsterdam

NAME OF PRODUCT MARKETED • CROSSMOS KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!”

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance).

CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-the-art methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules.

CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

CARDS® — Civil Aircraft Remote Delivery System is a software platform designed to financially manage the asset and fully project manage the technical review, aircraft physical & records audit.

AMS — Asset Management System is designed to manage the day to day management of the asset including utilization, maintenance reserves, alerts, forecasting, invoicing and reporting. All CloudCARDS Ltd. products are securely built using the latest cloud based technology.

After all, your aircraft operate in the clouds, so why not manage them there too?

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CrossConsense

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 55

NAME OF PRODUCT MARKETED • Avilytics, TITAN, Integrator, Creator, MaxQ KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Data migration solution • Universal data integration solution • Customized application development • Consulting Servicey EXSYN provides aviation IT solutions with one important mission: to develop reliable, simple, and user-friendly software solutions and digital technology so that the aviation industry benefits more from digital possibilities. Our solution platform focuses on data processing, data analytics, data hosting and related consulting services for Airline Maintenance & Engineering departments and MRO’s. EXSYN’s Avilytics solution is a 360° analysis software tool designed for aviation Maintenance & Engineering. Its capabilities span real-time, historic and predictive data analytics. It combines the fundament of aircraft reliability analysis & management with organisational performance analysis & optimization. EXSYN has developed TITAN, a source independent data migration solution, to seamlessly extract, manage and load airworthiness & maintenance data into and between any MRO software.

Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

EXSYN explores the synergy between aviation and digital technology to deliver solutions for improved competitiveness, efficiency, and sustainability. We support our customers in adopting innovative digital technology and work collaboratively with them to achieve measurable results and to develop reliable IT solutions that match their needs.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Specialist Point Solutions

Flatirons Jouve W: www.flatironsjouve.com T: +1.303.627.6535 E: patrick.dawson@flatironsjouve.com Locations: Europe, Asia, and the United States

Hexaware Technologies

W: www.hexaware.com/travel-transporthospitality-solution.htm T: India: +91 22-67919595 T: Americas: +1 609-409-6950 E: mro@hexaware.com

NAME OF PRODUCT MARKETED CORENA Suite

Location: Mumbai, New Jersey, London, Frankfurt, Singapore, Japan, Dubai, Mexico

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

NAME OF PRODUCT MARKETED • Hexaware is a Technology and Business Services Company providing end to end services to the Aviation market.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Risk Free Data Migration Tools & Services • MRO Predictive Analytics & Big Data Framework • Airline MRO Inventory Optimization • Mobility & IOT Productivity Solutions • MRO Systems Support

Honeywell

IDMR Solutions

W: http://bit.ly/Honeywell-MRO T: +44 1344 656000 E: John.Bradshaw@Honeywell.com

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Location: Germany, UK, USA

Location: New York/Tel Aviv

NAME OF PRODUCT MARKETED • Vocollect KEY BUSINESS/SOFTWARE AREAS • Voice Solutions for MRO • Hands-Free, Eyes-Free MRO Vocollect solutions deliver a new level of documentation and compliance in your maintenance and inspection operations. The use of voice in a Hands-Free, Eyes-Free manner enhances the documentation of standard operating procedures and provides the continuity you need to provide better consistency across your various locations.

Hexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Analytics, and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO Services for Technical Records Digitization and Management.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 56

NAME OF PRODUCT MARKETED • InForm KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

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DIRECTORY

Specialist Point Solutions

Lufthansa Industry Solutions

NVable

Power Werks

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.power-werks.com T: +1-630-762-3761 E: info@power-werks.com

Location: Germany, Switzerland, USA

Location: Glasgow, UK

Location: Chicagoland area, IL, USA

Location: Germany, UK, USA, India, New Zealand

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • Power Werks, Trace Tree™, TraceSearch, Engine Manager

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC, VisiumFUEL, VisiumAQD

KEY BUSINESS/SOFTWARE AREAS Traceability- Technical Records Digital Documentation Management Maintenance & Engineering Maintenance Forecasting Engine Management

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Management • Fuel Efficiency Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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KEY BUSINESS/SOFTWARE AREAS Electronic Techlog Electronic Forms (Assessments) Document Management Operational Analysis Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off your hands.

Power Werks: Your Digital Link to Parts, Paper & People Power Werks, Inc. is a digital solutions company that equips our global aviation clients with thoughtfully developed tools to link parts, paper and people. We combine our industry experience and the power of intuitive user interface to enable users to work differently. We’re engine people always striving to help other engine people improve their daily life.

Power Werks, a web-based platform, delivers real-time market data, collaboration and tracking solutions that streamline aviation supply chain tasks and communication without requiring any IT investment. Our platforms use Market Touch Technology (MTT) to provide unmatched connectivity to the aviation marketplace.

Rolls-Royce Controls and Data Services W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

Today, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally.

Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 57

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Specialist Point Solutions

Safran Aircraft Engines

Saviscon

Skypaq

W: www.safran-aircraft-engines.com T: + 33 (0)1 69 87 09 00 E: contact.enginelife.sae@safrangroup.com

W: www.saviscon.com T: + 49 40 80 90 81 44 6 E: info@saviscon.com

W: www.skypaq.com T: + 353 (0) 449 350 360 E: info@skypaq.com

Location: 35 production plants, design offices and sales offices throughout the world

NAME OF PRODUCT MARKETED • LEAP, CFM56, SaM146, Silvercrest KEY BUSINESS/SOFTWARE AREAS • Commercial engines • Large turbofan engines • Business engines • Military engines • Support services Safran Aircraft Engines designs, develops, produces and sells engines for commercial and military aircraft. We also offer a complete range of support services to airlines, armed forces and other operators.

Safran Aircraft Engines provides all CFM56® users with a wide range of support services, under the EngineLife® brand. These world-class services cover the entire life cycle of the engine.

We are a world leading provider of MRO services for the CFM56. Our overriding goal is to reduce engine removals and maintenance costs. Safran Aircraft Engines deploys the skills needed, through our network of shops and OEM expertise, to provide all customers — whether airlines, operators or leasing firms — with the same top-flight service anywhere in the world.

Safran Aircraft Engines also provides full customer support for CFM56 engines, which means that we are in permanent contact with our customers and their requirements. Building on 40 years of customer experience, we deploy a team of permanent reps, a 24/7 call center, a dedicated Customer Web Center, and a training center offering more than 90 different programs.We are also developing innovative services based on the advanced analysis of flight data, and a slate of expert, value-added consulting services from our seasoned staff.

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Location: Germany

NAME OF PRODUCT MARKETED • WARPweb; WARPbridge; WARPservices KEY BUSINESS/SOFTWARE AREAS • Scan, automated recognition and data entry services • Collaboration and data exchange software in the cloud • EAI data integration and migration engine and services in the cloud • Target-oriented consulting and process enhancement • IT-integration, project and change management WARPweb enables lessors, operators and MRO companies to establish easy and efficient processes to manage aircraft records and lifecycle documentation. It integrates seamlessly into given MRO software using our WARPbridge integration engine and provides a safe data exchange and collaboration platform for all stakeholders of your aircraft.

Our WARP services are the perfect supplements to WARP web. Scanning, automated document and data recognition as well as data entry and data quality checks will help you keeping your records in optimal condition, thus creating the fundament for smooth transition projects. IT-integration, project management and experienced aviation consulting complete the package for successful accomplishment of your projects.

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Location: Mullingar, Westmeath, Ireland (HQ); Vilnius, Lithuania

NAME OF PRODUCT MARKETED • eLog; Integrated eLog; eCabinLog; Device Management; API Management KEY BUSINESS/SOFTWARE AREAS • Electronic Technical Logs • Aircraft Data Harvester • eCabinLog • Device Management • API Management

The latest vacancies in MRO IT

If you’re considering a career move; in Aircraft IT MRO Vacancies, you’ll find the latest opportunities to work with high quality businesses within the sector. Here are a few currently available positions.

BUSINESS CONSULTANT / PROJECT MANAGER Location: Basel, Switzerland Job type: Permanent Salary: By agreement Company: Swiss AviationSoftware Ltd FOR DETAILS CLICK HERE

Skypaq are the world leaders in providing electronic logbook (eTechlog) solutions.

Since 2006 our product has been in use with varied airlines from regional to OneWorld operators, with over a million flights recorded. With Finnair, we are very proud to have worked with the airline since 2008 culminating in the deployment last year of our product on the new Airbus A350 aircraft.Our company have partnership arrangements with organizations such as IBM, Accenture, SITA and Swiss Aviation Software (AMOS) enabling us to provide airlines with integrated solutions from the flight deck to the hangar on any aircraft type. Key Business software areas covered include: Electronic Technical Log (Seamless and secure communication between flight crew and technicains); Aircraft Data Harvester (connect Flight Data + Technical Services Data through existing data sources and display latest aircraft data to both pilots and technicians); eCabinLog (Allow cabin crew the ability to write and review cabin related fault reports); Device Management (Provide both Windows and iOS products plus we a full remote management solution for these devices; and API Management (We provide a mobile device platform for existing data sources with the airline).

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2018 • 58

BUSINESS CONSULTANT / AIRLINE-MRO FINANCE CONTROLLER Location: Basel, Switzerland Job type: Permanent Salary: By agreement Company: Swiss AviationSoftware Ltd FOR DETAILS CLICK HERE

WHAT’S IN THE OPERATIONS ISSUE? CASE STUDY: You can better manage what you know

Andrei Kostyuk, Technical Pilot E-190 and Sergey Zviryanskiy, Manager Flight Operations Engineering, both at Ukraine International Airlines Ukraine International Airlines outlines its fuel preservation project, what it wants to achieve, how it structured the project, how it is able to analyze and manage each stage of flight, and how it involves and motivates all stakeholders and pilots.

CASE STUDY: Norwegian EFB, to buy or build?

Klaus Olsen, EFB Administrator, Norwegian Norwegian outlines the benefits of developing its own EFB and the challenges of developing an EFB solution from the ground-up with some advice for airlines and aircraft operators looking to embark on the same journey.

WHITE PAPER: Aviation and the Environment

Guido Harling, CEO, ETSverification GmbH With two different emission control and offsetting schemes, EU-ETS and ICAO’s CORSIA, airlines have a lot to do. This article will explain the two schemes, how they are evolving and, importantly, what to do to meet both schemes’ requirements

On-Demand Webinars: the knowledge library for Operations IT Solutions

View Video Recordings of On-Demand Operations Software Demonstration Webinars. See full information and view video recordings of past Live Operations Software Demonstrations, including: Honeywell, BYTRON, Smart4Aviation and SITAONAIR.

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