Aircraft IT MRO V11.2, Summer 2022 by aircraftit

Managing engines with data at Neos Air Optimum engine productivity through more time on wing COLUMNS: HOW I SEE IT • WHAT IT CAN DO VENDOR FLIGHT LOG: COMPLY365 MRO SOFTWARE DIRECTORY CASE STUDIES: Neos Air • Mexicana MRO Service WHITE PAPERS: IATA • TrustFlight NEWS AND TECHNOLOGY UPDATES SUMMER 2022 • V11.2 Mexicana adopts a new MRO IT solution Implementing a fully integrated IT solution for greater productivity Digital managementasset & data standards The modernization of asset maintenance and new standards

sales@trax.aero | www.emro.com Real-time maintenance information, anytime, anywhere MOBILIZINGMAINTENANCE

Ed Haskey

Chief Operating Officer

E-mail: john@aircraftit.com

Dean Cook

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

Telephone: +44 1273 454 235 Website: www.aircraftIT.com

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E-mail: ed.haskey@aircraftit.com

COMMENT AIRCRAFT IT MRO: WELCOME

Scott Leslie E-mail: scott.leslie@aircraftit.com

E-mail: deancook@magazineproduction.com

John Hancock

AIRCRAFT IT MRO

Life

We have two white papers on developments designed to address communication between different systems and over the long-term. From IATA, there is a paper on a development that will enable different sources and formats for inputs to maintenance planning to work together and to ensure that, when one document is updated, all will be updated in order to maintain compliance. This new standard, Scheduled Maintenance Data Standard (SMDS) aims to address the challenge by simplifying the process. In a slightly different way, we have a paper on asset management using digital records, which is set to ensure that, throughout its service life, an aircraft’s maintenance history will all be available to whoever is using the aircraft at any time. It will also be available when airlines are onboarding or offboarding aircraft, to not only ensure that the new user knows all about the aircraft but to also enable significant time-saving at those change points.

aspects of when a business embraces a new IT solution; a challenge with which many readers will be familiar. The case study about Mexicana MRO Services’ journey from data silos and legacy systems to the selection, adoption and implementation of a modern digital MRO IT solution in this leading Latin American MRO business, makes interesting and relevant reading. The case study from Neos Air focuses on a vital part of operating an airline, getting the optimum safe use out of assets. You’ll read about a revolutionary engine management program that allows asset and component life to be measured not in flights or cycles but according to how much wear they have accumulated. This helps to manage the asset and facilitates predictive maintenance but requires the transmission of huge amounts of data. The case study focuses on how this data transmission, a key link in any modern asset management program, is achieved using automated systems.Thefirst of our columns focuses on automating data flows in order to save cost and improve quality in engine overhaul while the second column focuses on getting the optimum performance out of whatever IT solution you are using. Of course, it wouldn’t be Aircraft IT without our vendors and, in this issue, Comply365 complete their Job Card for you. Add to that our regular round-up of news and technology developments and the comprehensive `MRO Software Directory’ and you have Aircraft IT MRO: ideas to ensure that software works at its best and that assets deliver optimum returns.

Aircraft IT MRO:

WORDS: ED HASKEY

would be so much easier if everything could understand everything else. The idea has long been a wish for those using MRO IT systems. However, with different operating systems and languages, that has been a challenge. Now, that change is becoming a reality in several ways, some of which, we are pleased to be reporting on in this issue.

That sort of research and development will ensure a better future for the sector but many readers face immediate challenges of how to ensure their best performance today. In that vein, we have a couple of highly relevant case studies covering different

AIRCRAFT IT MRO • SUMMER 2022 • 3

Copy Editor/Contributor

Making the best use of IT for the best performance of assets

Publisher/Editor

Does your current software drive efficiency, or obstruct it?

Time to upgrade

Perhaps it’s time to consider a new solution…

ENVISION and its mobile apps combine intuitive user-interfaces with streamlined workflows to help your teams work faster and more effectively.

The time saved on day-to-day tasks coupled with efficiencies gained from intelligent planning and analytics, allow you to increase profitability across your operations. We’ve undergone an upgrade of our own recently, check out our new website and discover what ENVISON can do for you.

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FLIGHTMAINTENANCEAIRWORTHINESSOPS

44 CASE STUDY: All change for the better at Mexicana MRO Services

70 MRO Software directory

AllanblueprintBachan, VP, Managing Director, MRO Operations, ICF

From data silos to a fully integrated MRO IT solution; this is the story of Mexicana MRO Services’ selection, adoption and implementation of as well as the benefits gained from a new system.

Henrik Ollus, Customer Success Manager at QOCO Systems Ltd

Ivan Albini, CAMO Postholder at Neos Air and Ville Santaniemi, Senior Partner at QOCO Systems

The plethora of sources and formats for inputs to maintenance planning makes the task of ensuring that updates and amendments get implemented everywhere they should is difficult. IATA’s new Scheduled Maintenance Data Standard (SMDS) aims to tackle that problem by simplifying the process.

36 CASE STUDY: Increasing engine time on wing at Neos Air

standardIrynaKhomenko,

EXAMPLE: ENGINE OVERHAUL

One of the burning topics of the day is how to harness all the data available from modern aircraft. Using engine overhaul as an example, Henrik shows how time and cost can be saved while quality improves.

42 COLUMN: What IT can do: Automating data flows between airlines, MROs and OEMs

Time on wing is a determinant of how much revenue generating work an engine can complete between maintenance events. Using Rolls-Royce Blue Data Thread powered by QOCO, Neos Air has optimized time on wing and improved the productivity of its engines.

A detailed look at the world’s leading MRO IT systems

Karl Steeves, CEO, TrustFlight and Jack Hsu, Senior Manager, Boeing Vancouver

60 VENDOR JOB CARD: Comply365

DARS is more than just a record keeping system; it is set to change the way asset maintenance is managed, revolutionize onboarding and offboarding, including lease delivery and return, and save the industry significant cost while delivering more complete records.

Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

06 Latest News and Technology updates

Sergio Ramos shares how value generation drives Comply365’s approach to product development an customer success

62 WHITE PAPER: A more efficient maintenance data

In the latest of our Q&A pieces, Sergio Ramos, Chief Commercial Officer, Comply365, completes his ‘Job Card’ for Aircraft IT.

52 COLUMN: How I see IT: What’s in your solution

AIRCRAFT IT MRO • SUMMER 2022 • 5 AIRCRAFT IT MRO: V11.2

Manager, Operational Efficiency, IATA TechOps

CONTENTS

With the right blueprint, business and IT can work in harmony across maintenance and repair—no matter the current state of technology.

WHITE PAPER: A lifelong digital maintenance record for aviation assets, Part 1

Enrique Guido, CFO, Mexicana MRO Services

Read the full story on Aircraft IT Website Iraqi Ramco

Iraq’s national carrier and Middle East’s second oldest airline company,

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 6

Hayder Qahtan, Technical Director of Iraqi Airways, said, “With deep domain expertise and rich functionalities, Ramco is a respected and established brand amongst international airlines. As the airline

industry witnesses permanent fundamental changes, we at Iraqi Airways are excited to have embarked on our tech transformation journey with Ramco. With the software’s user-friendliness bundled with intuitive features together with a qualified and experienced team, we look forward to reaching greaterManojheights.”Kumar Singh, Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems,

Aviation Tech Ops Authoring • OEM and Company Manuals • Work Cards • Integration to M&E Systems  • OEM and Company Manuals • Author, Revise, Distribute • Compliance Flight Ops, Maintenance, Inflight, Ground All Manuals by ProAuthor info@comply365.com

said, “The future of the aviation industry is going high tech post pandemic. It is during these times that Ramco is supporting airline operators like Iraqi Airways with a comprehensive and enhanced platform with the latest tech tools to transform businesses. We are happy to offer the company a platform that will give them a technological edge over their competition.”

Iraqi Airways: Iraqi Airways Company, operating as Iraqi Airways, is the national carrier of Iraq, and a member of the Arab Air Transport Association. It is the second oldest airline in the Middle East, Iraqi Airways was founded in 1945 and operates from its main base in Baghdad International Airport to 37 destinations with a current fleet size of 29 aircraft and future deliveries 10 Boeing 787 and 16 Boeing 737 MAX.

In early June 2022, Global aviation software provider Ramco Systems announced that it has successfully gone live at Iraqi Airways, the national carrier of Iraq, with its Aviation M&E MRO Suite V5.9, thereby completely digitalizing all core business processes in the company. Ramco’s next-gen digital platform offers Iraqi Airways real-time data availability ensuring 100% aircraft airworthiness on the release.

With modules for CAMO, Maintenance, Supply Chain, and Flight Operations, bundled with Core HR, Ramco Aviation Software automates all business processes at Iraqi Airways. The solution will also automate regulatory reports.

Airways, GOES LIVE with

SWISS-AS.COM

AMOS, as a scalable end-to-end solution, is the right tool for the HAECO Group and has the potential to unlock new levels of efficiency and productivity.

AMOS provides HAECO with a futureproof solution to fully support the Group’s digital transformation process.

HAECO Group goes live with AMOS, the world-class M&E software solution.

“

Kevin Kruger, Director & General Manager of HAECO Hong Kong AMOS. AGAIN.

With the implementation of AMOS, we are able to strengthen our working practices across the company with an integrated end-to-end solution. It will enable transparency, improve quotation and billing cycles and enhance communication with our customers. We will be able to deliver better services as well as exceptional value to our customers for a sustainable future,”

Rusada: Rusada is a global aviation software provider established in 1987 and headquartered in Switzerland. With operations in the Middle East, Asia, Europe and the Americas, Rusada supports 100+ major customers worldwide with software that manages 2,000 aircraft in over 40 countries. The company’s ENVISION software provides key management information and operational process control for aircraft operators, maintenance and repair organizations (MROs), original equipment manufacturers (OEMs) and aviation service organizations. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 8

® 2022 May_Aircraft IT eJournal_m1 copy.pdf 1 5/11/22 10:30 AM

Dana Claudia Glavan, Managing Director at Vega Offshore commented: “One of the key things we were looking for in a provider was a proven track record of success. Rusada has been supporting rotor operators for over 30 years now, and that gave us great confidence when it came to make our decision. Having now

In early March 2022, Romanian Oil & Gas operator Vega Offshore announced that it has chosen Rusada’s ENVISION software to manage its airworthiness and maintenance operations, and is now fully live on the system.

Vega Offshore utilizes Rusada’s ENVISION

www.ultramain.com

U LTR A MAIN

“My congratulations to our colleagues in Europe and the team at Vega on a speedy and effective implementation. We have a long running history in the rotary industry and I’m glad we can now add another important name to our Helicommunity.” added Julian Stourton, Rusada ceo.

worked with them closely over the last couple of months, I am glad to say that confidence was well placed.”

Vega Offshore uses a fleet of Airbus Helicopters H155’s to provide services to the offshore Oil & Gas industry. From its bases in Constanta, Romania it operates passenger and cargo flights for producers, as well as medevac and search & rescue services if the need arises. Vega Offshore will use ENVISION to manage a number of different functions, including continuing airworthiness, maintenance planning & tracking, and inventory management.Rusada’sEuropean Client Services team completed the project over the course of six months, during which time they configured process flows, trained staff, and migrated over Vega’s existing data. As a result, the operator is now up and running on ENVISION and is successfully using it for day-to-day operations.

The OASES implementation team are currently working with AirConnect staff to have OASES fully deployed and operational within a ten-week timeframe.

AirConnect announced in early April 2022 that its use of the ever-evolving OASES will future-proof its business growth while offering a unified and configurable platform for driving and monitoring their MRO operations. The company, based in Otopeni, Romania will initially operate ATR 72s and is looking

Opting for OASES Cloud services, the company will implement a number of modules including Airworthiness, Planning, Line Maintenance and Materials

: OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

staffnow.aero

: The company started operations in June 2022, offering domestic flights in Romania, connecting regional airports with nearby hubs and operating holiday (charter) flights directly from regional airports to Greece, Turkey, Bulgaria, and Montenegro. The experience of the team comes from various relevant travel related areas ranging from airline professionals, ground handling, tour operating

AirConnect is a new airline incorporated in Romania by five private investors driven by the desire to serve the regional market in the country. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY•SUMMER2022 • 10

Conecting andMaintenanceAircraftOrganizationsContractors.

Florin Necula, Chief Operations Officer of AirConnect said “We are a new and highly ambitious airline and as such we wanted an MRO software partner that we can rely on and grow with. OASES will provide a solid foundation for our airworthiness and maintenance activities moving forward whilst bringing major benefits to our customers through operational efficiencies and improved

AirConnect off to a flying start

Paul Lynch, Managing Director of OASES, said, “AirConnect joins a long line of aviation partners who have selected OASES as their maintenance and airworthiness software of choice. We look forward to working closely with them as they grow and expand their operations across Europe and beyond.”

One platform for all your Instantprofessionals.accesstoa

Fast and streamlinedProﬁles pre-checked We are exhibiting at the MRO Europe ‘22 in Visit us at booth #2244 October, 18 - 20

Commsoft’s OASES, (Open Aviation Strategic Engineering System) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

Real-world aircraft and performance data at your fingertips Visit www.aircraft-analytics.com for full information Aircraft Commerce and Aircraft IT are proud to launch Aircraft Analytics  Interactive Aircraft Performance and Efficiency Comparison Tool  Interactive Payload Range Tool  Definitive Aircraft Specifications  Interactive Maintenance Forecasting and Costs Tool  View all Data by Aircraft Variant or Compare Types  Build Key Data Reports In Seconds  Lots more...DECISION GRADE DATA Featuring all the above benefits plus additional Key Features:  Air Cargo Industry Overview  Freighter Selection Tool  ULD Database  Freighterdata.com Integration (industry leading Freighter Fleet Tool)  STC Analysis  More… MODULE:LAUNCHFREIGHTERS AVAILABLENOW Each module includes a digital subscription to Aircraft Commerce

SPEED UP YOUR TRANSFORMATIONDIGITAL

Strykowski has a wealth of experience in the aviation software industry, having served as Managing Director Technology – MRO and Supply Chain Systems for both Continental Airlines and United Airlines, where he selected and implemented enterprise-wide solutions for Maintenance Planning and Technical Publications, as well as various MRO commercial products. He also planned and initiated the complex consolidation of technical solutions when Continental and United merged in 2010. Strykowski then moved on to become Director of Technology for the Bristow Helicopter Group, where he spent ten years implementing a host of enterprise solutions.

In his role for Rusada, Strykowski will help drive the company’s growth in North America, using his extensive industry experience to bring the company’s ENVISION software to operators and maintainers across the continent. As part of his remit, he will look to forge new strategic

“Larry’srelationships.comprehensive experience attained from both the fixed wing and rotary sides of the industry make him the ideal person to bolster our efforts in North America. His unique customer perspective will be an invaluable tool for improving ENVISION and its delivery.” said Julian Stourton, CEO at Rusada.

Larry Strykowski, Director of Business Development at Rusada added: “I am incredibly excited to be joining Rusada, a company that has experienced strong and consistent growth over the last few years, despite the challenges of the Covid pandemic. I am very much looking forward to working with our customers here in North America and hope to add many more in the years to come.”

NEWS & TECHNOLOGY•SUMMER2022 • 12 « Seamless deployment and cooperative development plan to contribute to a common success »

Read the full story on Aircraft IT Website

partnerships that facilitate fast and effective software deployment whilst strengthening Rusada’s existing

CAMO & MRO SOFTWARE for civil & military ﬁxed & rotary wing 109, Place Charles de Gaulle 74300 CLUSES FRANCE +33 (0) 450 894 850 +33 (0) 450 894 375 contact@adso ware.fr www.adso ware.fr 7 417001210145065modulesclientsusersﬁxedwingsHelicoptersCountries

Patrick MASSICOT Head of Airframe & MRO Services

In late May 2022, Rusada, the global aviation software provider, announced the appointment of Larry Strykowski as Director of Business Development

Rusada appoints Larry Strykowski as Director of Business Development

TECHNOLOGY, EFFICIENCY, VALUE & SAFETY

David has worked within the aviation industry for over 27 years. He started out with Virgin Atlantic

At the end of February 2022, Christobal Henner and David Ellis joined QOCO Systems Ltd as Business Development Directors.

was General Manager of HiFly Marketing, offering maintenance solutions to airlines in Africa. More recently Chris was the Sales Director at a leading CAMO and MRO software provider, ADSOFTWARE.

“I am delighted we could attract the very best in talent to join QOCO Systems, and with Chris appointment, we will be able to deliver on our core commercial objectives. Chris’s wealth of experience from living overseas to working within the international aerospace business environment will enable QOCO to deliver exactly what our customers need. I have been impressed with the energy and enthusiasm of Chris since we first met and I am very much looking forward to helping him grow professionally at QOCO Systems.” added Andy Graham, Chief Commercial Officer and Partner.

DavidHennerChristobalEllis

QOCO Systems adds more talent to a great team

Christobal has 14 years of experience offering software and hardware solutions to airlines and MRO shops around the world. His fields of expertise include flight data analysis (Safran Cassiope services), maintenance and airworthiness (ADSOFTWARE), flight and crew scheduling (Maureva), among other products designed to support aircraft maintenance and flight operations. He was the Sales and Marketing manager for Safran Electronics and Defense in the Americas, a position that allowed him to build a strong network with airlines in Latin, Central and North America. He then moved to Cape Town, South Africa where he

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 14

With such a background Chris is well prepared to take up the challenge offered by QOCO.

As Business Development Director at QOCO Christobal will be responsible for bringing QOCO’s MROTools.io solution to airlines and maintenance organizations. The solution allows users to keep track, manage and maintain the tools used during aircraft maintenance operations. The technology and features allow for significant savings and safety improvements.“In14yearsI

QOCO is joining a world leader in digital solutions for airlines and maintenance organizations. I’m proud and excited to be part of this team and to bring groundbreaking solutions to our industry.” said, Christobal Henner, Business Development Director, QOCO Systems

have seen a vast array of software solutions for aviation. When I first met with QOCO I was immediately impressed by their ingenuity and know-how. QOCO is composed of talented individuals from different backgrounds able to develop solutions that are truly innovative. Joining

We offer complete Authoring, Viewing, Revising and Distributing of Manuals and Forms. Full revision control and automated workflows ensure proper handling of all documents. Our modules include Engineering Orders, Task Cards, Non Routines, SDRs, AD/SB Tracking, Corp. Manuals and much more. A solution that provides a single repository for storing electronic documents both in-house and from outside sources such as manufactures and vendors.

some of CUSTOMERSour

Web Manuals speeds up compliance operations with Aerofoil

IDMR is a global provider of easy to use and all-encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR's Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance at multiple airlines.

“The QOCO leadership team are very excited to have David join our growing commercial & marketing team.” added Andy Graham, Chief Commercial Officer and Partner.

Our Aviation Services group develops customized airline software designed to fit your maintenance documentation needs

Our Aviation Services group develops customized airline software designed to fit your maintenance documentation

Our Aviation Services group develops customized airline software designed to fit your maintenance documentation needs VISIONour

We offer complete Authoring, Viewing, Revising and Distributing of Manuals and Forms. Full revision control and automated workflows ensure proper handling of all documents. Our modules include Engineering Orders, Task Cards, Non Routines, SDRs, AD/ SB Tracking, Corp. Manuals and much more. A solution that provides a single repository for storing electronic documents both in-house and from outside sources such as manufactures and vendors.

our VISION our TECHNOLOGY

Available through the Web Manuals Store, Aerofoil will provide prepared MELs to existing Web Manuals users, developed using the appropriate original equipment manufacturer (OEM) data, Transport Canada documentation and regulatory guidance. Each MEL is designed for specific operators and only once approved, in line with the Canadian Aviation Regulations, can users apply control processes to ensure they remain compliant and operate equipment safely. This is often a lengthy process, delaying operational timelines.

www.IDMR.comneeds

VISIONour

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 15

some of CUSTOMERSour

TECHNOLOGYour

In mid-June 2022, Web Manuals announced a partnership with Canada’s leading compliance expert, Aerofoil, shortening the lead time to get Minimum Equipment Lists (MELs) approved for its customers.

AboveSoarPaper

Read the full story on Aircraft IT Website

TECHNOLOGYour

IDMR is a global provider of easy to use and all-encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance at multiple airlines.

me the confidence to help take QOCO to the next phase in its journey. Also, the leadership team has shown that they have a vested interest in each of their employees, which is very refreshing. I will be helping shape the new Commercial Team with my colleagues Andy Graham (CCO) and Christobal Henner.” said David Ellis, Business Development Director, QOCO Systems.

Read the full story on Aircraft IT Website

Krister Genmark, Vice President of Sales U.S., Web Manuals, said: “The task of writing compliant MELs can be time consuming and mundane, and thorough approval processes often mean that implementation is delayed. Our partnership with Aerofoil will provide significant time saving benefits for our growing Canadian corporate operator client base, promising a more streamlined approach to MEL management. The collaboration will also widen our offering to the Canadian private operation market, marking our continued worldwide growth to-date and placing us in a strengthened position to continue working throughout the Canadian aviation sector.” Read the full story on Aircraft IT Website

Airways where he attained a broad understanding of the field of aviation. Most recently he has worked for a longstanding aviation manufacturer as a Head o f Sales for China and Asia.

David’s main focus will be delivering QOCO’s MROTools.io solution to airlines and MROs. The solution is the leading tool management software designed to simplify and streamline tool handling, control, and management processes in aircraft maintenance.“QOCOhas become an innovative leader within a very short period of time. It shows to me a strong belief and confidence in itself which in turn gives

Click here for more

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 16

Japan Airlines engineering division selects IFS solution for aircraft fleet maintenance

replaces a JAL Engineering Co., Ltd. legacy fleet maintenance planning process that required extensive manual intervention. The IFS solution will allow the engineering team to manage more aircraft with reduced human intervention due to an efficient user experience, reduction in manual processes, real-time alerts, and automatedDeployedprocesses.inthecloud, the IFS planning and maintenance solution will improve visibility across the organisation by providing real-time planning updates. JAL Engineering Co., Ltd. staff will now be able to effectively examine the impact of key

In late March 2022, IFS, the global cloud enterprise software company, announced that the Japan Airlines maintenance and engineering subsidiary, JAL Engineering Co., Ltd., has selected IFS to support fleet-wide long range maintenance planning. The IFS solution, to be deployed in the cloud, will provide long range planners with the unified information insights they need to quickly develop and share regulatory-compliant fleet maintenance plans that best support aircraft availability, task yield, and hangar utilization for nearly 200 aircraft.TheIFS fleet planning solution

of airplanes with a wide range of highly skilled engineers. Its main bases are located at the Haneda (HND), Narita (NRT), and Osaka (ITM) airports. JAL Engineering Co., Ltd. holds numerous certifications from many countries and regions throughout the world. Its engineers are stationed at airports throughout Japan providing expertise in Line Maintenance services to more than 50 international airline companies. Also, JAL Engineering Co., Ltd. provides its customers with the highest quality maintenance services for base maintenance, engine and component maintenance, as well as fleet management services.

IFS: IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage servicefocused operations. Within a single platform, their industry specific products are innately connected to a single data model and use embedded digital innovation so that IFS’s customers can be their best when it really matters to their customers – at the Moment of Service™. The industry expertise of IFS’s people and of their growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognised leader and the most recommended supplier in the sector. The team of 4,500 employees every day live the values of agility, trustworthiness and collaboration in how they support 10,000+ customers. Read the full story on Aircraft IT Website

strategic decisions in the organization – such as modifying aircraft induction/ retirement, adjusting resource levels or changing utilisation levels – while also comparing key performance indicators.IFScontinues to grow its footprint in the Asia-Pacific commercial aviation and maintenance, repair and overhaul (MRO) market, adding JAL Engineering Co., Ltd. alongside China Airlines, Qantas, TAE Aerospace and more.“After an extensive market review, JAL Engineering Co., Ltd. selected IFS for its experience in the industry, strong existing reference customers and its complementary fit with our long-term MRO strategy,” explained Ryo Tamura, President, JAL Engineering Co., Ltd. “With IFS fleet maintenance planning software JAL Engineering Co., Ltd. can automate processes that were previously manual and labour intensive, improve team collaboration by allowing planners to work on a single plan simultaneously, and ultimately decrease aircraft downtime and maximise task yield.”

“This latest selection affirms the fact that IFS is trusted by some of the world’s leading airlines and MRO providers to support fleet-wide maintenance planning and operations. We look forward to working with JAL Engineering Co., Ltd. to better manage its long-range fleet maintenance plans now and into the future.” stated Gerry Fosnick, President, IFS Japan JAL Engineering Co., Ltd: JAL Engineering Co., Ltd. has been performing maintenance on thousands

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 17

• SUMMER 2022 • 18

ASQS was very pleased, in mid-April 2022, to welcome the 20th independent maintenance organization to have chosen IQSMS as their safety and compliance monitoring software. Having started its services in the early 1970s, ADAC Heliservice (formerly ADAC Luftfahrt Technik) has half a century of experience in helicopters and components maintenance and service. Headquartered in Bonn-Hangelar and with two further branches in Landshut and Halle-Oppin, ADAC Heliservice provides service and professional expertise to keep customers’ helicopters ready-tooperate. With a fleet of more than 50 helicopters in 37 stations, ADAC Luftrettung is one of the largest Helicopter Emergency Medical

Services (HEMS) operators in Europe, for whose maintenance and service ADAC Heliservice is responsible. Over 180 employees ensure the highest standards of safety for patients and crew and contribute significantly to the growing experience which attracts clients

ASQS welcomes their 20th independent maintenance company ADAC Heliservice

Amongstworldwide.ADAC Luftrettung and ANWB Medical Air Assistance in the Netherlands a large number of operators from several police helicopter-squadrons trust the high-quality service and reliability of ADAC Heliservice. As an approved maintenance organisation according to EASA Part 145, CAMO according to EASA Part-CAMO and design organisation according to EASA Part 21J, ADAC Heliservice offers not only the maintenance of helicopters of the

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 19

ADAC Heliservice’s customers sometimes carry out emergency and rescue flights with highly sensitive patients in difficult areas or terrain, which is why safety is one of the core values. We are more than thrilled to support such an experienced company when it comes to safety issues, in doing the utmost to keep customer´s helicopters safe and to further contribute to a solid safety culture across all levels of the company.

“The user-friendly interface and the interacting modules of IQSMS provide us with numerous important functionalities and also make it much easier for all our employees to apply the Safety and Compliance Monitoring Management processes.

“The straightforward implementation with a very experienced safety and quality manager, gave us a deep insight on the organizational structure and the needs of the company, thus providing us information on how IQSMS is used. The use of our web-based Safety Management System will enable the company to move from paper-based audits to a complete digital process, which will foster the company’s reporting culture, enhance their safety performance and improve their quality assurance.” said Mareike Meyer, Project Manager at ASQS.

The IQSMS Quality-, Reporting- and Risk Management Modules, as well as the Reporting- and Auditor App, will help ADAC Heliservice in staying compliant with national and international regulations and standards, and to properly manage upcoming changes or identify high risks within the organization. This systematic step will guarantee the

types Airbus Helicopters H135 and H145 and their components, but also numerous other services such as major and minor modifications or the sale of helicopters. Their overall experience in line and base maintenance and CAMO are also available for third-party clients.

Instead of spending a lot of time on administrative tasks, thanks to IQSMS we have the time to focus on the really important work with our approximately 180 colleagues – the safety of our customers and their helicopters.” stated Bastian Marx — Safety Manager at ADAC Heliservice.

ASQS looks forward to a long and fruitful cooperation and is very delighted to support its new customer with its experience in the field of integrated safety and quality management. Read the full story on Aircraft IT Website

From the very beginning we have enjoyed a trustful and supportive partnership with the experts at ASQS, which we look forward to continuing in future!

safety for patients and crew.

■ developed for always up-to-date view on fleet‘s easy-to-grasp view on events like current delays, cancellations AOGs specific views for flight operations

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the U.S.’ largest domestic carrier by enplanements, servicing over 100 destinations, has undertaken an initiative to replace multiple legacy maintenance and compliance systems to harmonize mission critical processes into a single solution. This solution allows Southwest to stay true and focused on its principles of quality and compliance while further modernizing its already industry-leading processes.

automation of processes enabled with a mobile user experience. As part of its MRO digital transformation, Southwest conducted an end-to-end review and refinement of its processes to identify a greater optimization of its technical operations as well as promote a more digital way of working and moving away from paper. The digitization of processes is also positively impacting compliance by providing real-time validation at the point of maintenance. Southwest becomes the latest airline to deploy IFS, alongside other industry leaders that include Air France-KLM Group, China Airlines, LATAM Airlines, Qantas, CrossConsense.com marketing@crossconsense.de

In late April 2022, IFS, the global cloud enterprise applications company, announced that Southwest Airlines has deployed IFS as its enterprise maintenance management standard to optimize operational performance by safeguarding aircraft reliability and availability. IFS is now live across the airline’s total fleet of almost 730 aircraft including the Boeing 737-700, 737-800 and 737 MAXSouthwest,8.

AIRCRAFT FLEET VIEW

status ■

Southwest Airlines goes live with IFS maintenance management for entire Boeing 737 fleet

Now live, the IFS solution provides Southwest maintenance personnel with the information they need to streamline configuration control and compliance management processes. The additional insights delivered by IFS are helping drive efficiencies

4,600 plus Southwest employees and third-party staff are now empowered to streamline maintenance, repair and overhaul (MRO) processes for its fleet of almost 730 aircraft

and

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 20

airlines ■

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CAMO Release

www.pacelab-ace.com

maintenance, Southwest has implemented comprehensive and built-for-purpose airline maintenance functionality built into IFS Cloud.

Southwest continues to develop tangible steps toward an environmental sustainability goal of achieving carbon neutrality by 2050. Learn more at Southwest.com/ citizenship about how Southwest Airlines leverages a unique legacy and mission to serve communities around the world. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 21

_smart up your cabin layout creation and generate optimized, certifiable and pitch-perfect configurations in record time

and“Effectivelymore. operating and delivering a fleet of safe and reliable aircraft is our utmost priority and this starts with maintenance. IFS gives us the peace of mind and control we need to not only maximize the airtime of our fleet but deliver what is important to our customers – on-time flights and a great travel experience,” said Landon Nitschke, Southwest Airlines Senior Vice President, Technical Operations. “The value of IFS does not stop at aircraft maintenance — the solution’s open architecture means we have embedded it and made it an integral component of our enterprise-wide IT ecosystem. With careful planning and preparation, we are proud to have successfully undertaken the largest single MRO system migration in the history of our “Southwestindustry.”isaninnovator among the world’s airlines, and this milestone achievement speaks to the company’s ambition and commitment to excellence. Throughout this project, IFS demonstrated an ability to handle the scale and volumetrics of the world’s largest airlines and was subjected to load testing that simulated a fleet of 1,000 aircraft. I am delighted that, again, IFS commitment to this industry is acknowledged with Southwest’s choice; it is now well positioned to continue its industry leadership in delivering world-class moments of services for its customers.” said Scott Helmer, IFS President, Aerospace and Defense In deploying IFS for aviation

Southwest Airlines: Southwest Airlines Co. operates one of the world’s most admired and awarded airlines, offering its one-of-a-kind value and hospitality at 121 airports across eleven countries. Celebrating its 50th Anniversary in 2021, Southwest took flight in 1971 to democratize the sky through friendly, reliable, low-cost air travel and now carries more air travelers flying nonstop within the United States than any other airline.

Based in Dallas and famous for an Employee-first corporate culture, Southwest maintains an unprecedented record of no involuntary furloughs or layoffs in its history. By empowering its nearly 54,000 People to deliver unparalleled hospitality the maverick airline cherishes a passionate loyalty among as many as 130 million Customers carried a year. That formula for success has brought industry-leading prosperity and 47 consecutive years of profitability for Southwest Shareholders (NYSE: LUV).

QOCO’s EngineData.io and SITA’s e-Aircraft® DataHub will provide the fully integrated solution for advanced aircraft data management. EngineData.io SaaS solution enables secure, automated bidirectional data streams between the airlines and their collaborative partner’s systems. SITA’s e-Aircraft® DataHub cloud-based data-brokering and transformation platform collects, classifies, decodes, stores, and distributes aircraft and engines data. The partnership will open the full range of EngineData.io capabilities to all SITA’s e-Aircraft® DataHub customers.QOCOand SITA’s joint efforts in improving aircraft data management will empower aviation industry leaders to make aircraft and aircraft engines more efficient through complete data control and data-driven insights.

Strategic22

Partnership: SITA and QOCO Systems aim to improve aircraft data management

“We are incredibly proud to be partnering with one of the iconic companies of aviation. SITA has been the backbone of aviation communication since 1949 and understands very well the value of accurate DATA communication. QOCO is delighted to be offering our enginedata.io application within the SITA e-Aircraft® DataHub application, given the most detailed and precise information DATA exchange for the SITA community. Having clear, actionable and concise DATA to make accurate and compelling operational decisions, with the actual produced asset DATA, is a game-changer in superior operating performance, and cost of operations.”

In early May 2022, QOCO Systems and SITA were delighted to announce their new partnership to facilitate secure exchange and management of aircraft data between airlines, original equipment manufacturers (OEMs) and other industry players

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 •

— Andy Graham, Chief Commercial Officer and Partner at QOCO Systems Ltd.

QOCO: QOCO Systems, a trusted partner of airlines, MROs, and aircraft OEMs for over twelve years, helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. EngineData.io is a SaaS solution that enables secure, automated data streams between the main collaborative players in the aviation industry.

Read the full story on Aircraft IT Website

CrossConsense receives research seal

Stifterverband is a joint initiative started by companies and foundations — the only one in Germany to be devoted entirely to consulting, networking and promoting improvements in the fields of education, science and innovation. It promotes cooperation and interaction between business, science and civil society. In CrossConsense’s case, they are working in a project together with the Deutsche Zentrum für Luft- und Raumfahrt.AxelChrist, Managing Director of CrossConsense said: “We are very pleased to receive this award and are motivated to continue our research activities. Ultimately, supporting scientific progress always is a way of supporting our customers. Our customer’s trust sets us on a mission of solving today’s big challenges in electronic record keeping and big data, paving the way to Net Zero.”

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 23

‘Innovative Through Research’

SITA: SITA is the air transport industry’s IT provider, delivering solutions for airlines, airports, aircraft and governments. Our technology powers more seamless, safe and sustainable air travel. With around 2,500 customers, SITA’s solutions drive operational efficiencies at more than 1,000 airports while delivering the promise of the connected aircraft to customers of 18,000 aircraft globally. Our communications network connects every corner of the globe and bridges 60% of the air transport community’s data exchange.

CrossConsense was awarded the research seal ‘Innovative through research’ for the year 2022/2023. They received the seal for the first time two years ago and have been awarded again for continuous efforts in the area of research and development for aviation and space. The seal has been awarded by the ‘Stifterverband für deutsche Wissenschaft’ (Donors Association for German Science).

Aircraft® DataHub: e-Aircraft® DataHub is an industry-neutral, cloud-based data-brokering and transformation platform that provides timely and actionable insights from aircraft and part performance data. It works by collecting an aircraft operator or airline’s authorized raw data, then expertly classifies, decodes, stores and distributes appropriate structured data sets to aircraft operator or airline specified digital service partners.

Read the full story on Aircraft IT Website

Since switching to Aerros, our customers have: • Increased ﬂeet size with minimal increase in overhead • Increased plan detail by 9x and plan length by 4x • Reduced time to budget by half Learn how Aerros can dramatically improve your planning results today.

Julian Stourton, CEO at Rusada added: “Both EU Wings and AliPlan have a great understanding of what their customers need, and I have no doubt that ENVISION is the solution to support their quest for peak operational performance.“Wearevery glad to be adding yet another ambitious and agile outfit to our customer base.” Read the full story on Aircraft IT Website

Between them they will use five of ENVISION’s modules to manage their operations, including Fleet Management, Line Maintenance, and Inventory Management. Rusada’s European team will now begin work on the implementation project with a view to go live later this year.

Airworthiness and Maintenance

“We are always striving to provide the best level of service to our customers, but this is only possible if we ourselves are working at maximum efficiency. Switching over to ENVISION, a modern and intelligent software, will give us the perfect platform on which to achieve this.” said Vincenzo De Laurentis, General Manager at EU Wings.

Performance Starts With A Plan

AIRCRAFT IT MRO • SUMMER 2022 • 24 aerostratsoftware.com info@aerostratsoftware.com

TRAX: TRAX provides comprehensive software solutions designed to manage all aspects of aircraft maintenance. It is the premier provider of aviation maintenance mobile and cloud products in the global market today. TRAX products support digital signatures, paperless ‘Covid-safe’ working including Workpacks and manuals, RFID-capability for logistics, Biometric security, offline capability for its suite of mobile apps, web-based applications, and the ability for users to work anywhere with easy access to real-time information.

WestJet plans Transition to TRAX eMRO software

In mid-May 2022, Canadian low-cost carrier WestJet Airlines transitioned from the core TRAX maintenance software system to eMRO — the TRAX cloud-based aviation maintenance solution. TRAX eMRO and eMobility are positioned at the leading edge of industry developments with products that support digital signatures, paperless Workpacks and manuals, RFID-capability for logistics, Biometric security, off-line capability for mobile apps, and the ability for its users to work anywhere with easy access to real-time information.

WestJet first went live with the TRAX system in 2005. Since then, the company has continued to evolve and modernize its technology in support of its ever more efficient and improved operation. In 2019, the airline implemented TRAX eMobility with the launch of QuickTurn to mobilize its work processes so that its staff can work from anywhere using their mobile devices. WestJet continues to focus on the use of eMobility apps with Task Control,

turning to eMRO as a proven web-based deviceagnostic solution with a modern user interface and a zero-install client. It matches how aviation works today.

WestJet: In 26 years of serving Canadians, WestJet has cut airfares in half and increased the flying population in Canada to more than 50 per cent. WestJet launched in 1996 with three aircraft, 250 employees and five destinations, growing over the years to more than 180 aircraft, 14,000 employees and more than 100 destinations in 23

Read the full story on Aircraft IT Website

+44(0)3338884044info@conduce.netwww.conduce.net Findoutmore @ConduceGroup Therehasneverbeenabettertime togopaperlesswitheTechLog8

countries, pre-pandemic. Since the start of the pandemic the WestJet Group of Companies has built a layered framework of safety measures to ensure Canadians can continue to travel safely and responsibly through the airline’s Safety Above All hygiene program. During this time, WestJet has maintained its status as one of the top-10 on-time airlines in North America as named by Cirium.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 25

Four tips to use Blue MRO at its fullest

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 26 O ering Dig iP L A N, Dig iRE PO RT S, Analytics and B2 B for Dig iMA I N T and We bP M I MR O systems. Our D ig i DO C CM S is agnostic of M RO with proven integration with any competitors’ system, in addition to our own. only supplier of 2 MRO ‘best of breed’ plus iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

In early May 2022, MRX Systems created some tips for users of its solution to get the best out of the software.

In a matter of minutes, create detailed and documented reports and save on repetitive, time-consuming tasks. Here is a detailed example, if you upload a related file in a job card, technicians can access it from the iPad app while performing maintenance. This is particularly useful in providing access to a service bulletin or extract from maintenance manual.

Thanks to this module, you are even able to know which part has been fitted or removed from an aircraft, if you already had a certain reference in your stock.

Use the related files

You may only be using the ‘Inventory Moves (GRN)’ module to adjust your stock according to the daily actions that are taken and always be one step ahead thanks to data synchronized in real time with your operations and use, but do you know that it also allows you to find all the moves since the creation of your database?

This feature might appear as secondary but there is a reason why you can find it in many modules (Quotations, work orders, job cards, references (parts, tools…) even in the address book): it is extremely time-saving. Whether it is a PDF file, Word document or simply a picture, Blue MRO enables you to upload an unlimited number of related files, each of them associated to a work order, a part, a MRO Center… Possibilities are endless for archiving forms, publications, e-mails of approval, quotations from suppliers.

The feature is quite new, but it is a real game changer in terms of efficiency. Use the desktop version to prepare the items you want to count, then take your iPad and go physically check the quantity, shelf by shelf. In the end, you process the corrections from the desktop and validate the physical inventory. It will automatically generate moves to correct the inventory.

Look for information thanks to the Moves Records

Correct your stock with the ‘Physical Inventory’ feature

In late May, 2022: Web Manuals, the developer and vendor of digitalizing manuals for the aviation industry, celebrated 10 years since the company was founded

Based in Sweden, Web Manuals was created in 2012 to serve aviation professionals and utilize technology to simplify the editing and reviewing of the industry’s vast number of compliance regulations and manuals. The digitized process intends to save operators time and administrative costs while improving compliance and flight safety.

CEO and founder at Web Manuals, said: “Web Manuals set out with the mission to use a cloud-based application to provide a simplified and digital process for reviewing aviation manuals, enhancing control, compliance, and agility. I’m proud to say this has become a reality, with so many clients realizing the benefits of our document management platform. I look forward to continuing to grow our customer base and service offering over the next decade.”

Web Manuals has grown substantially over the past decade and now has offices in Malmö, San Diego, and Singapore. The organization currently has more than 440 customers around the world covering a wide range of aviation sectors, including cargo, airlines, business jets, flight schools, drones,

Use the Complete Suite

Hans-Erik Viklund, head of training at OSM Aviation Academy, a Web Manuals customer since 2012, said; “Web Manuals has simplified all aspects of regulation management and its platform makes updating manuals a hassle-free task.

andMartinUAVs.Lidgard,

Blue MRO and Blue STOK are part of a fully integrated suite that also offers Blue EYE, designed for CAMO management. The use of Blue EYE facilitates some processes in Blue MRO. For example, you can create a maintenance order in Blue EYE and directly generate a quote corresponding to the demand in Blue MRO. As soon as you validate the quote, a work order will be automatically created. MRX Systems’ technology makes all data accessible at any time worldwide, gets your team connected, minimizes error risk, and complies with EASA / FAA regulations. This 100% paperless solution is always up-to-date which leads you to save time while improving operational communication chain efficiency thanks to a compliant, trusted, and secure environment.

Web Manuals celebrates 10 years of digitalization

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 27

Do not miss the associated tutorial on MRX Systems’ YouTube channel.

Read the full story on Aircraft IT Website

“We are pleased to welcome SAS to the ULTRAMAIN ELB family. As the launch customer of ULTRAMAIN Electronic Line Checks™, a companion product to ELB, SAS will further increase productivity with digital line maintenance check sheets. This is an important step toward the SAS goal of reducing the

Ultramain Systems: Serving aviation industries worldwide for more than 35 Years, Ultramain Systems is dedicated providing our customers worldwide with SIMPLE MOBILE PAPERLESS Aviation Maintenance software products and professional services. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 28

Scandinavian Airlines System group selects ULTRAMAIN® ELB™ for Paperless Operations

environmental impact for the communities in which they serve,” stated Mark McCausland — President and CEO of Ultramain Systems

electronic operations even when connectivity is unavailable.According to SAS, ULTRAMAINELB will enable process efficiencies that will avoid disruptions and reduce turn times. The removal of paper-based processes will increase productivity by 6,500 man-hours per annum. As part of the SAS digitalization and paperless initiative, ULTRAMAIN ELB reinforces the SAS commitment to providing sustainable travel. Implementing ELB will avoid the consumption of 300 logbooks per year across the SAS group of airlines.

Scandinavian Airlines: As Scandinavia’s leading airline for more than 75 years, SAS has flown and kept Scandinavia connected with the world. The airline has always stayed at the forefront of what’s new, and looked towards the next horizon. They’ve seen the world change, sometimes over decades, and sometimes, all at once. Changes that have made the business rethink, adapt, and rebuild. The airline is now heading into a future where change is never-ending, and the need to rethink is constant. A future of conscious thought and sustainable innovation; as SAS says, “our way, the Scandinavian way.”

In mid-May 2022, Scandinavian Airlines System (SAS) announced that it has selected Ultramain Systems to provide its market leading electronic logbook software. ULTRAMAINELB fully replaces the aircraft paper technical log, cabin log, journey log, damage log, and fueling logs providing a validated electronic Certificate of Release to Service (e-CRS). The ELB application will be used by Flight Crews, Cabin Crews, and Mechanics on iOS and Windows devices to provide integrated workflows with SAS maintenance and operations systems. Once implemented, ULTRAMAIN ELB will provide a variety of benefits including enabling accurate, real-time global operational visibility of the SAS fleet, resulting in fewer maintenance related disruptions, reduced defect life cycle time, higher dispatch reliability, and increased aircraft utilization. Ultramain’s off-line eSignature validation capabilities will ensure reliable

In late May, 2022, Web Manuals announced changes to its Board of Directors, including the appointment of Jimmy Bäckström as chairman

Martin Lidgard, CEO and founder said: “Over the past decade, we’ve been fortunate enough to work with experienced strategic advisors from across the aviation and technology industries. Their guidance helped transform Web Manuals from a quirky start-up to the world leader in digital documentation.

Since joining the Board in 2016, Bäckström has played a significant role in developing the growth strategy for Web Manuals. His experience as chief revenue officer at inriver, a B2B software company in Malmö, will guide the business as it extends its customer base and expands into new markets.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 29

Web Manuals strengthens and diversifies its Board of Directors

“Strengthening our Board of Directors puts us in the best position to achieve our ambitious growth targets and support air operators around the world as they digitalize.”Theannouncement comes after the Sam Aston, who led the work of the Board of Directors since 2016, transitioned out of his role as chairman. Read the full story on Aircraft IT Website

Jimmy Bäckström Katja Dömer Charlotta Falvin

Web Manuals also welcomes two new members to its Board. Katja Dömer, chief marketing operator at inriver, will assist with ongoing market strategies at Web Manuals. Charlotta Falvin, who sits on the board of several fast-growing Swedish technology companies will advise on product upgrades and technological developments.

Having signed more than 40 customers since the start of 2022, and with over 450 aviation businesses now using its software, Web Manuals has also announced several internal promotions this year across the US, Europe and APAC region to support with increasing global demand.

NEWS & TECHNOLOGY•SUMMER2022 • 30 www.vistair.com A single-source, end-to-end solution for managing "front-line" technical documentation and operational knowledge management Airline ManagementDocumentSystem DocuNet™ Single Library  Single content management system and viewers for all content types, including airframe, engines, components, company manuals  Streamlined data sharing and analysis between divisions  Compliance Monitoring Mobility and Access  Quick and easy access to all maintenance data both online and o ine in remote locations  Available on all platforms (iOS, Android, Windows)  Performance at the point of execution  Minimal training e ort Leverage the Power of Structured Data  Tailored data based on context and audience  Modern mobile viewers that can handle complex data concepts such as e ectivity, applicability, hotspotting and 3D imaging  Intuitive search and browse options using both S1000D and ATA conventions </> XML WeBulletinsEngineComponentCompanyS1000DiSpecSupport2200AirframeAirframeManualsManualsManualsandNotices

• Grouping of multiple controls for the same work card;

• Checklist revision display for users to confirm current checklist

OASES: Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organisations

In late May 2022, OASES, providers of airworthiness MRO software for the aviation industry, announced the launch of its new Maintenance Control Module. The new module enables flexible line maintenance planning for aircraft both for enhanced safety and for ensuring improved scheduling.OASESCloud customers will be able to access a graphical display of planned work orders, maintenance activity forecasts, and future aircraft flying programmes. Integration with customers’ existing Ops Planning systems allows users to identify and react to changes such as flying programme alterations and materials availability. Rescheduling works orders, and adjusting content as required, ensures tighter cost control and greater operational efficiency.Themodule addresses the entire matrix of complex aircraft maintenance logistics issues; the time involved in allocating maintenance time-slots and locations, sourcing materials and tools is significantly reduced and aircraft downtime minimised. Controllers can also visualise the ‘knock-on’ effect of short-notice changes to planning schedules and react appropriately. Through direct consultation and close collaboration with customers via the OASES Ideas Portal, specific new requirements have been included:

• Easier work order reassignment of planned defect rectification;

– national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio. Read the full story on Aircraft IT Website

“Therevisions.Maintenance Control Module provides unprecedented levels of awareness for maintenance planners and defect controllers. Through its uncluttered view of short-term maintenance plans, it supports unequivocal focus on making the right tactical decisions; everything that needs to be checked in support of maintenance tasks and processes is available at a glance.” said Adam Frost, Product Manager at OASES.

OASES launches new Maintenance Control Module

“The initial months of the pandemic were filled with uncertainty and caution as the world stopped flying. Fortunately, due to our diverse customer base of well-managed organizations we were able to regroup and begin to plan for a post-pandemic industry.Wereorganised our development teams to better exploit the collective talents of our staff and used our increased capacity to further increase the performance and functionality of our software.” stated Julian Stourton, CEO at Rusada

Rusada rebrands after successful two-year period

We are now better placed than at any point before to support aircraft operators and maintainers in their quest for maximum efficiency.”

To capitalise on this period of success and adapt for a new chapter in the aviation industry, Rusada

has refreshed its brand to better reflect the company’s identity and its offering. This includes a new logo, new imagery, new colour scheme, and a newStourtonwebsite.continued, “We felt that our previous branding didn’t properly convey the dynamic company we have become, or the sophistication of our software. This new brand perfectly demonstrates our focus on modern technologies, streamlined solutions, and a user-friendly approach.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 31

The industry’s attitude towards maintenance software is much changed since the beginning of pandemic. The benefits a modern solution can bring to operations are now much more appreciated, and the increases to profitability are more visible and tangible than ever.

Since June 2020 the company has undergone significant internal transformation to better serve the needs of the industry. Despite the challenges presented by the COVID-19 pandemic Rusada hired over 60 new employees, delivered 10 major releases of its ENVISION software along with three new apps, and signed up over 15 new customers.

At the beginning of June 2022, aviation software specialist Rusada launched its new company branding following a sustained period of success for the company.

Read the full story on Aircraft IT Website

“We are happy to partner with BSP as a part of their digital transformation journey. Ramco’s deep domain expertise bundled with intuitive features will not only integrate and automate BSP’s processes, but will also improve productivity, enhance user experience and ensure timely decision making, thereby bringing in

greater efficiency and effectiveness in delivering value. With an excellent track record in the heli space, and our ability to provide a single source of information in real time, we are confident that Ramco Aviation software will offer a digital edge to BSP and help the company reach great heights on their path to digitization.” said Manoj Kumar Singh, Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems.

In late May 2022, Global aviation software provider Ramco Systems announced that it will implement its Aviation, Aerospace and Defense software for Brunei Shell Petroleum Co. Sdn. Bhd. (BSP), Brunei’s largest oil and gas company. Ramco’s full suite Aviation, Aerospace and Defense Software will fully integrate and automate aviation operations at BSP.

Ramco’s Aviation Software will offer BSP modules covering Maintenance, Maintenance Inventory for Aviation, Flight Operations, Safety & Quality, CAMO and Technical Records, providing BSP with a next gen digital platform for real-time data visibility across organization and aircraft readiness management. The solution will also provide in-depth analysis on BSP’s complex helicopter operations.

Ramco Systems extends Aviation, Aerospace and Defense software service to Brunei Shell Petroleum (BSP)

In addition, with its digital enablers like state-of-the-art mobile apps, HUBs and Dashboards, Ramco will help BSP manage its remote operations, enhance process efficiencies, improve productivity and go paperless.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 32

Realize the possibilities for Commercial Aviation ifs.biz/cloud4aviation

24,000+ users to manage 4,000+ aircraft globally. Accessible on cloud and mobile, Ramco Aviation & Defense Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircraft-on-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence based solutions, powered by cool new features such as digital task cards, offline capability, chatbots, mail bots, HUBs and cognitive solutions. With 90+ Aviation organizations onboard, Ramco is the solution of choice for top helioperators, leading defense companies, space launch vehicles, UAS/Drones, eVTOL and multiple MROs around the world.

IFS Cloud CommercialforAviation

By far the largest oil and gas producer in Brunei Darussalam, BSP supplies approximately 350,000 barrels of oil and gas equivalent every day It operates an extensive and complex infrastructure on land and offshore. BSP has over 200 offshore structures linked by over 5,000km of pipelines, recovering oil and gas from over 4,500 individual reservoirs produced through more than 800 wells.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 33

core activities include exploring for and producing oil and gas from onshore and offshore fields for domestic use and export to international markets. These operations are supported by highly skilled professionals working in functions ranging from technically minded Petrophysicists and Petroleum Engineers through to more corporate staff in Legal, Contracting and Procurement and even Aviation.

IFS Cloud offers commercial aviation organizations the platform they need to successfully drive digital transformation across business models and practices.

Brunei Shell Petroleum Co. Sdn. Bhd.: Brunei has forged an enduring partnership with Shell since the discovery of the Seria field in 1929, a

Read the full story on Aircraft IT Website

Back in spring 2019, Swiss-AS was honoured to ink a deal with HAECO Group that had selected AMOS as its preferred MRO software to be initially deployed within its Hong Kong operations base. The main objective of this large-scale implementation project was to replace the many point-to-point solutions with a fully integrated end-to-end solution.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 34

“On behalf of Swiss-AS I would like to congratulate HAECO Hong Kong on the successful cut-over to AMOS and I also thank HAECO Hong Kong for the excellent partnership in further enhancing the AMOS MRO capabilities. HAECO Hong Kong has remained highly dedicated and professional during the entire implementation project and I have no doubt that this excellent collaboration will continue into the future.”

development had been initiated by Swiss-AS R&D team in order to make the AMOS MRO Edition completely fit into HAECO’s existing and complex digital eco-system. Some specific AMOS MRO program enhancements and sub-system API enablers were considered as go-live critical and their delivery with the AMOS 20.12 release allowed HAECO Hong Kong to successfully go-live with AMOS on the 6th of September 2021.

After more than two years of implementation, Swiss-AS was proud to announce, in mid-March 2022 that HAECO Hong Kong, a world-class aircraft engineering service provider, had recently gone live with the AMOS MRO Edition, and now uses the MRO software to support all its maintenance processes. Today, AMOS acts as the core platform for HAECO Hong Kong employees to efficiently and productively manage the wide range of services the organization offers, from airframe services to line maintenance, and material management.

HAECO Hong Kong goes live with AMOS

In parallel to the training stream, the strong core project team, joined by several business experts, defined the new TO-BE AMOS processes according to the AMOS functionalities and APIs to be implemented. For some capabilities, extra

A strong development partnership AMOS is a community product used by a large customer base who continuously and actively provide Swiss-AS with their requests, ideas and individual needs. The system enhancements implemented by Swiss-AS include the expertise of customers who contribute to the selection, analysis and specification of new developments. Over past years, Swiss-AS has partnered with several customers, whose primary business as an MRO provider is to deliver high-quality services to its customers as efficiently as possible. In this context, HAECO Hong Kong contributed to the enhancement of the MRO-focused functionalities as the initiator of system developments that are also of general interest for other MRO customers.

Creating interfaces is part of our daily business and Swiss-AS has gained vast experience when seamlessly connecting AMOS with other corporate systems. To further extend our already existing long list of available APIs, Swiss-AS and HAECO Hong Kong teamed-up to strengthen the integration of AMOS with other in-house solutions. Among others, the new APIs that were developed allow HAECO Hong Kong’s in-house line maintenance mobile

stated Ronald Scherer, CEO at Swiss-AS. The two market-leading organisations, HAECO

The overall project goals were achieved within 30 months thanks to Swiss-AS’ collaborative working approach fostering close cooperation between the customer and Swiss-AS project team. Over this period, Swiss-AS provided comprehensive classroom trainings for all project members and key users. Additionally, a vast Train-the-Trainer program was initiated to enable HAECO Hong Kong’s designated in-house trainers to receive all the necessary AMOS knowledge to deliver professional quality AMOS training to hundreds of end-users. This training model was selected from the many options offered by Swiss-AS due to its costeffective approach that allowed the end users to benefit from a tailored knowledge transfer method delivered by internal trainers.

Swiss-AS proven methodology to steer extra-large-scale AMOS implementation

The Hong Kong based team does not intend to rest on their laurels and has already planned to move on to the next AMOS project by deploying AMOSmobile/EXEC to the line and base maintenance context to further support the Group’s digital transformation process.

Swiss-AS and HAECO’s cooperation to strengthen both recognised technical expertise and operational excellence

While Swiss-AS provides one single solution used by a large and diverse customer community, each AMOS implementation is unique and comes with its own challenges. In the case of HAECO Hong Kong, more than 4000 users will ultimately make usage of AMOSdesktop and AMOSmobile. The previously complex, interface driven processes and the extensive use of in-house mobile solutions, brought challenges to the project that could only be addressed through close collaboration and resulted in yet another successful AMOS implementation. Evidence that once again, Swiss-AS has the necessary experience, expertise and proven implementation approach to steer such extra-large-scale projects.

and Swiss-AS, take advantage of 100 combined years of experience to provide their customers with an incomparable quality of services.

The implementation of AMOS at the Hong Kong base is key in the group’s strategy to invest in the future, optimize and grow its business, while ensuring its sustainable development that is at the core of its business model. Swiss-AS is an innovative and reliable business partner that is able to support HAECO Hong Kong’s strategic developments by providing a proven, continuously enhanced and scalable IT solution as well as tailored service packages.

team together with one of its customers are considering AMOScentral to become the future tool to further strengthen their cooperation. The future collaborative platform would allow the AMOS customers to benefit from the seamless transfer of work package information, such as the airline’s assignment of new tasks to the work package being reflected in real time into the MRO provider’s AMOS environment. Additionally, the execution of tasks by the MRO provider can be reflected in the airline’s AMOS environment for complete visibility of progress as required.

HAECO Hong Kong opted to initially rely on the AMOS Operational Services (AOS) and trusted Swiss-AS to manage all tasks related to the AMOS application server and database administration. In the course of the AMOS implementation project, HAECO Hong Kong decided to further rely on Swiss-AS’ services and subscribed to the AMOS Cloud Service package that relieves the maintenance organisation from operating its technical infrastructure on premise. Moreover, the HAECO Hong Kong IT team could well identify a high level of synergy resulting from having Swiss-AS supporting the AMOS application and database failover, plus the disaster recovery solution.

Furthermore, HAECO Hong Kong is the first customer to use a PostgreSQL database in cluster mode. This means that the PostgreSQL database benefits from a high availability set up in terms of hosting. The AMOS productive server (cluster) is composed of three database instances: a master accepting read and write queries from AMOS, a

A customer-tailored AMOS Cloud Hosting solution

Due to its size and number of customers, HAECO Hong Kong has been offered a customised AMOS Cloud Hosting package running on the local Google Cloud and very well protected by a double security: it includes a data backup service in the Google Cloud based in Hong Kong, in addition to a disaster recovery system based in Singapore.

The AMOS system architecture provides four tiers of integration: On the lowest tier, direct database access is supported and typically used to integrate with Business Intelligence, Data Analytics and Reporting tools when required. Then, on another level, each action that can be triggered through the AMOS user frontend can be used for integration purpose thanks to the current existing 28000+

standby, synchronized and ready-to-take-over instance in case of failover, and a third used for reporting connections.

With this infrastructure, HAECO Hong Kong can ensure that its data is not only fully protected, but that HAECO Hong Kong relies on a state-of-the-art infrastructure to successfully deliver high-quality services to its customers.

The AMOSmobile is also an intuitive mobile solution for frontline staff, which brings enormous benefits in efficiency and data integrity, while building a strong foundation for our digitalisation journey in HAECO. We are looking forward to the deployment of this exciting solution in Hong Kong during the second half of 2022.

“This successful implementation of AMOS MRO Edition would not have been possible without the excellent teamwork between the Swiss-AS and HAECO Hong Kong teams, where the dedication to delivering the best solution was exemplary. My sincere thanks go to both teams and the Swiss-AS leadership for their support.” said Kevin Kruger, Director and General Manager of HAECO Hong Kong.

Airline customers of HAECO Hong Kong that are also steering their activities with AMOS can currently profit from a generic interface to transfer, within AMOS, their work package to the MRO provider, with the airline’s maintenance event being then mapped against the MRO provider’s internal workorder number.With a perpetual innovation and efficient planning driven working approach, the HAECO Hong Kong

“The strategic decision on implementing a new IT solution was in line with our commitment to collaborate with our customers using digitalization to efficiently manage and optimize the services offered by HAECO Hong Kong. We have contributed to the enhancement of AMOS with more MRO-focused capabilities in the past 30 months and are confident that the AMOS MRO Edition will be continuously enriched along the Swiss-AS direction, to make it the best fit for both airline and individual MRO.

HAECO Group: The HAECO Group is one of the world’s leading aviation product and service providers. The Group provides a comprehensive range of products and services in Airframe, Cabin, Component, and Engine segments. The HAECO Group consists of 16 operating companies, employing around 17,000 staff in Hong Kong, the Chinese mainland, Europe, and the United States. Read the full story on Aircraft IT Website

application to receive AMOS work package and ground time information, giving line maintenance users an improved maintenance task visibility when attending aircraft for transit and line checks.

NEWS & TECHNOLOGY AIRCRAFT IT MRO • SUMMER 2022 • 35

CASE STUDY: NEOS AIR AIRCRAFT IT MRO • SUMMER 2022 • 36

Increasing engine on wing time at Neos Air

Ivan Albini, CAMO Postholder at Neos Air and Ville Santaniemi, Senior Partner at QOCO Systems share the digital engine management system that keeps Neos’s aircraft flying for longer

TNeos,established

in 2001, is a small airline, part of a larger holding and fully owned by Alpitour Group, a leading travel operator in Italy. The core business is leisure flights with a fleet that consists of six Boeing 787-9, five 737-800 and four 737-8 aircraft.

conditions, the engine will consume a fraction of a full cycle. By accurately measuring that consumption it is possible to better determine the remaining safe life for the part rather than having to rely on rigid time driven calculations of remaining life. That more realistic measurement of actual wear for the parts and engines makes it possible to keep them on wing longer. The simple measurement used in oldfashioned lifing methods, is based on a worst-case scenario which might see parts

CASE STUDY: NEOS AIR AIRCRAFT IT MRO • SUMMER 2022 • 37

the engine management plan implemented by the OEM to increase MTBSR (Mean

“There was no need for Neos to choose QOCO from a number of solution vendors, it was the only one able to provide this particular link between the airline and Rolls-Royce.”

“By accurately measuring that consumption it is possible to better determine the remaining safe life for the part rather than having to rely on rigid time driven calculations of remaining life. ”

There was no need for Neos to choose QOCO from a number of solution vendors, it was the only one able to provide this particular link between the airline and Rolls-Royce.

QOCO works with Rolls-Royce to support service delivery and to provide data capture and management components in the OEM’s Blue Data Thread as part of the digitalization of Rolls-Royce TotalCare. How the vendor usually works with an airline is that, during on-site visits, QOCO undertakes a project with the operator to thoroughly understand the processes and people behind the operator data and then sets-up the data exchange. When COVID-19 arrived, on-site visits were not possible and remote collaboration tools (such as Microsoft Teams) became the norm. The Neos Air implementation was the first one to be managed completely remotely, with no on-site presence for QOCO.

The first step is to have an implementation project for the data exchange in which QOCO works with the airline or operator through the different phases such as ‘discovery’, ‘definition’, ‘implementation’ and ‘roll-out’. QOCO aims to minimize the workload for the airline by utilizing existing services; for example, integrating into the airline’s existing M&E system and using its capabilities. In addition to minimizing the burden for the airline, QOCO uses the best fitting technology. They configure and deploy the required data pipelines between the airline and the EngineData.io platform utilizing existing data services and applicable technology, for example SFTP (Secured File Transfer Protocol) transfer or APIs (Application Programming Interface) depending on the airline’s capabilities.

Figure 1

Once the implementation phase is over, the next step is to go live with the data exchange and complete the handover to QOCO’s continuous services for data monitoring. The service also includes data quality controls that will notice if, for instance, there is a missing flight for one aircraft, and will trigger the system to

When Neos Air took delivery of its Rolls-Royce Trent powered 787s, in order to be able to measure the life and calculate the life expectancy of life-limited parts in each engine, Rolls-Royce first needed to build up a profile of Neos’s operation (phase one). For that they used data coming from the 787 with ACARS messaging using a downlink from the aircraft. A second set of telemetric data that was generated by each engine during the flight and downloaded by the maintenance crew after the aircraft had landed. The process continued for some months until Rolls-Royce had built a profile of Neos’s ways of using the engines. In phase two, the airline was able to declare that the DAC system was the executive method of lifing for these engines, in order to do which, it was necessary to go through several steps of approval which included the interfaces with AMOS, for Neos Air, and Rolls-Royce, through a third-party service provider which is QOCO.

QOCO’s founders already had the expertise from previous customer projects to deliver a data exchange solution between the operator’s M&E system and RollsRoyce digital services. Neos collects data from AMOS and then delivers it to EngineData.io data exchange platform. This data is then available to Rolls-Royce who, in turn, provides data on the exact level of life consumed and remaining for each life-limited part (figure 1).

CASE STUDY: NEOS AIR AIRCRAFT IT MRO • SUMMER 2022 • 38

removed well before their actual wear would justify that. In order to achieve optimum effectiveness, methodology such as that requires lots of information to be provided to Rolls-Royce, some of which will be coming from Neos’s MRO software AMOS which the airline has been using since 2004.

THE QOCO SOLUTION

do happen from time to time. There might be changes in the operator’s IT but, even if not notified, that will be picked up by the solution. If QOCO does not receive data or if the data is in any way unusual or corrupted, QOCO will notice and will contact the airline to resolve the issue. The only requirement from the airline’s IT perspective is that QOCO will typically need the help of the airline’s IT system administrators when it comes to setting up the required components for the data integration. QOCO, as a software business, has available expertise to work with the corresponding people from the airline’s side.

approach is that the manufacturer, who doesn’t know how the airline will operate the engines, has to assume the worst which means that life limits are usually set according to worst operating conditions. With the data exchange, Rolls-Royce receives IoT (Internet of Things) data directly from the engines; QOCO provides the complementing data from the maintenance system which completes the picture. With that complete data set, Rolls-Royce is able to extend the use life of LLPs which, in turn, further supports longer safe operating times on wing for the engine. It also reduces unscheduled maintenance events which, as all airlines know, are

AIRCRAFT IT MRO • SUMMER 2022 • 39

REGULATORY AND INTERNAL APPROVALS

IMPACT OF COVID-19 ON THE PROJECT

Neos was affected by COVID in several aspects of the business. In this particular instance, since they had to deal with COVID anyway, it was not that difficult to keep working on the project, either by remote working through Zoom or directly in the office; when COVID started to spread in Italy in February 2020, Neos started working on this project and was able to proceed with it. There were times when Rolls-Royce also experienced COVID related problems and were sometimes unable to work remotely because of security issues, but mostly there were no issues in carrying through the phases of implementation. There was a phase when Neos had, for example, to carry out testing by sending specific data to a dedicated testing repository in Rolls-Royce; then there was another step where they had to send the same data for approval and for reliability to QOCO. Those phases did not need person-to-person meetings; they could go ahead with server-to-server connections. So, the project suffered no delays as a direct result of

Thereceived.technical documents provided by QOCO are clear, correct and complete. One part of the technical documentation is about how to extract data from the maintenance and engineering system and how to import data to that system. The

The system itself, the way in which Rolls-Royce proves the information is already approved by EASA. Rolls-Royce holds the EASA type certificate for the engine which means that EASA has approved this maintenance and engine management process so Neos simply had to amend its continuous airworthiness management process. By adding this particular process to measure the life of LLPs (Life Limited Parts), the benefit gained was to avoid the removal of an engine due to life expiration of LLPs based on cycles flown rather than life used. That was and is a huge benefit that Neos has derived together with, of course, the only other way they could have reached the same goal would have been by making a repetitive and frequent manual inputs to and extracts from AMOS of the necessary data.

other part is that, during the discovery phase, both parties (airline and QOCO) agree on the technical architecture of the solution to set up how the data is actually exchanged — transferred between QOCO and the airline. Larger airlines will usually have an integration platform and QOCO can connect to that, while smaller airlines will use other processes with which QOCO can happily work. QOCO has its own toolbox with tools that it can utilize on such occasions to help the operator where the required services are not available.

From QOCO’s point of view, approval is threefold. Rolls-Royce provides technical clearance to use the DAC (Direct Accumulation Count — for aircraft engine management purposes) system. Then the airline needs to approach the local aviation authority to get their approval. Finally, of course, there will be internal approvals at the airline. All three need to be in place. QOCO will support and provide documentation, but more often than not, further support is not necessary.

CASE STUDY: AIRCRAFT IT MRO • SUMMER 2022 • 40

With this automatic routine of the data being sent automatically from AMOS, and sent to the right place, as well as Neos also automatically putting that data into their own systems, the airline is able to avoid manual inputs and instructions which,

“…with life limited parts (LLPs); the traditional approach is that the manufacturer, who doesn’t know how the airline will operate the engines, has to assume the worst which means that life limits are usually set according to worst operating conditions. ”

Overall,COVID.Neos felt that QOCO provided the exact directions with control documents, revision levels and so on. They provided detailed instructions on how to use the system and the system itself is already a well-functioning data exchange platform. Data exchange is implemented in a way that the M&E system actively initiates the data transfers to and from EngineData.io service. So, with this system it is possible to set up a two-way communication with any other system while ensuring the necessary level of security with no connections coming from outside. There is a simple way to transfer data through an XML file which then must be structured in a way that QOCO has instructed. Neos had to refer to their own IT department for some steps that required scripts to be actioned or filed with the operating system of the server on which AMOS runs. However, apart from that, all Neos had to do in AMOS was to set up the structure of the XML to be transferred out or

Photo: Anna Zvereva, CC BY-SA 2.0

Ivan Albini, CAMO Postholder at NEOS, started his aviation experience in 1998, with Lauda Air as power plant engineer, then he moved to Air Europe 1999-2000, and joined NEOS in 2001, participating in its startup. In NEOS, he started as power plant engineer, was promoted engineering manager in 2008 and eventually CAMO Postholder in 2017. His technical background covers either legacy and new gen aircraft, such as 737ng, 767, 787 and 737max.

FUTURE PLANS AND NEXT STEPS

THE SYSTEM IN PRACTICE

Neos is an Italian airline operating a fleet of Boeing 737 Next Generation, 737 MAX and Boeing 787 aircraft to over 73 scheduled destinations in southern Europe, Africa, Asia, the Caribbean, Brazil, USA and Mexico. Neos became the first Italian operator of the Boeing 787 when its first 787-9 entered service in 2017. For many years Neos has been working with Costa Cruises to transport passengers to and from ships’ departure and arrival points.

For Neos, this is not the only system to which they are sending data. In a very similar way, the airline is also sharing the same sort of data with Boeing for other maintenance related reasons such as reliability and AHM (Aircraft Health Monitoring). Using AMOS data is helping to improve operations. Once the data exchange structure is up and running, it works. AMOS was switched on at Neos in 2004 and has never gone down, it’s very reliable. In a similar manner, the airline wouldn’t have anything else other than what QOCO is doing. In the time Neos has been using QOCO, there have been a couple of changes in the way AMOS gets data from the database with the aim to have an optimized way for achieving that. QOCO is continually improving the data transfer method so that the system is continuously monitoring and fine tuning.

Integrated within the AMP (Aircraft Maintenance Program), LLP life is controlled with fractional data, i.e., data referring to that fraction of a flight consuming the LLP. Sending that data to the system allows users, in just a few months, to measure performances of all parts of the engine and how much of a component’s life has been consumed during any particular flight.

CASE STUDY: NEOS AIR AIRCRAFT IT MRO • SUMMER 2022 • 41

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QOCO works with Rolls-Royce’s Blue Data Thread program using agreed data from different aspects of aircraft maintenance. Working with an airline, QOCO will jointly define the data scope for that specific case.

VILLE SANTANIEMI

NEOS AIR

IVAN ALBINI

The process of measuring and recording life used and remaining on LLPs does not yet cover all of the LLPs in an aircraft engine with Neos; so, there will be a progressive inclusion of other LLPs into the system and away from the traditional method of ‘one flight equals one cycle’. That will be reflected in a corresponding growing number of components that can continue safely on wing based on actual condition and not just cycles flown.

in turn, removes the possibility of human error, leaving employees free to work on other projects and tasks.

QOCO Systems helps the aviation industry to succeed by creating new ways to work, to communicate, and to utilize data. A trusted partner of airlines, MROs, and aircraft OEMs for twelve years, QOCO’s goal is to enable operational excellence and efficiency in the aviation industry with disruptive SaaS solutions: MROTools.io for streamlined tool management in aircraft maintenance. EngineData. io for intelligent data exchange between the collaborating parties in the aviation industry.

The process has been approved by the Italian LAA without constraints due to EASA certification. Fortunately, approval of a dedicated AMP (Aircraft Maintenance Program) revision was less of a problem than it might have been due to the change being already EASA approved.

“Rolls-Royce holds the EASA type certificate for the engine which means that EASA has approved this maintenance and engine management process so Neos simply had to amend its continuous airworthiness management process.”

Ville Santaniemi, Senior Partner at QOCO Systems, entered world of aviation in 2005 when he started working for Finnair. With a strong background in IT and business, Ville has always felt comfortable working with and aligning the needs of these two areas. In aviation, Ville’s expertise lies mostly within aircraft maintenance and airline operations. His career has taken him from Finnair to Emirates and now to QOCO as a Senior Partner since 2015.

Realizing paperless maintenance and operations has been the target of airlines, MRO service providers (MROs) and OEMs in recent decades, especially in the last few years. With the increased adoption of electronic technical logbooks and digital solutions in maintenance, a growing number of airlines are getting close to going 100% paperless in their internal operations. However, that development is less well advanced when it comes to external communication. Data sharing is essential for efficient collaboration in the industry, for example, in outsourced maintenance and component service activities, supporting digital twin initiatives and leasing agreements.

ROOM FOR IMPROVEMENT

Depending on the existing capabilities of the airline’s Maintenance & Engineering (M&E) system, the automation of export and the data validations may be enough to justify the solution. In most cases, however, the airline will require a stronger value proposition. This value can be achieved by automation of the data flows in the other direction, from the engine shop to the airline after the shop visit. When the engine is returned, the engine shop typically provides the assembly, configuration and maintenance data to the airline in PDF format.

When an engine is removed from the aircraft and sent for overhaul, the airline provides a number of documents to both the engine shop and the engine OEM. The bulk of the data contained in those documents concerns the engine assembly, modification status and utilization. To achieve an up-to-date snapshot of the asset status and to define the work scope for the overhaul, that data is manually entered by the engine shop and OEM operational teams into their respective systems. The obvious shortcomings of the process are the inefficient use of manpower, data quality issues due to human error and, in many cases, delays to maintenance work due to outstanding documentation from the airline.

By automating the bi-directional data flows between the airline and engine shop before and after maintenance, substantial value is captured by both parties. In addition, the OEM can tap into this data flow to automatically keep its own system up to date. The figure below describes the architecture of these dataflows at a high level.

This solution requires data export capability in the airline’s system, a data exchange solution to transfer, transform and validate the data, and import capability in the engine shop’s and OEM’s systems. For enabling the data exchange, industry-agnostic integration platforms will do the job, but there are a few IT vendors on the market that offer aviationindustry specific data exchange services, tailored for the data in this specific domain. The key question is then, why would the airline develop the required data export capability, when the solution mainly benefits the engine shop and OEM?

Automating data flows between airlines, MROs and OEMs Example: Engine overhaul

AIRCRAFT IT MRO: WHAT IT CAN DO AIRCRAFT IT MRO • SUMMER 2022 • 42

How data exchange works

The potential for improvement is evident when considering the status quo in data sharing processes. Airlines, OEMs and MROs all manage asset data digitally in their own systems, but when the data is sent externally, it is exported onto a PDF or paper document. The receiving party then manually processes that data into their own system. In my view, the cause for the slow development in automation of data sharing in our industry can be traced down to the underlying dynamic. Namely, the party sending the data fulfills their contractual responsibility for sharing data when sending over a PDF or paper document, but the burden of manual data input is carried by the party receiving the data. To elaborate on this inefficiency and to consider

ENGINE OVERHAUL

potential solutions, I will next focus on data sharing in engine overhaul processes as a concrete example.

The solution is, in theory, as obvious. An automated data sharing process, including human-in-the-loop elements, provides immediate tangible improvements to the status quo described above. In practice, this means data needs to be exported from the airline in a machine-readable format, and automated data import to the engine shop’s and OEM’s systems. In between, data transformation and validation are necessary. The manual effort is then reduced to confirming that the data in the airline system is up to date before initiating the export, and a review and approval of received data before it is accepted in the receiving system.

HENRIK OLLUS

Henrik is a Customer Success Manager at QOCO Systems ltd., with extensive experience in delivering data exchange solutions for collaborative parties in the aviation industry. In his current role, he is working within strategic relationships to oversee global deliveries of the EngineData.io SaaS solution, which enables OEMs, Airlines, MRO service providers and other key players in the aviation industry to share data and jointly create value.

and

The OEMs and maintenance service providers are better placed to champion this development, as they deal with a much larger number of engines. Nevertheless, the airline’s role in implementing the data export and import capability in their M&E system is essential. As the benefits to the airline are clear, but relatively fixed, their

Having an EFB solution with which they can control how it develops for themselves and that will work with other systems gives Manager at

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2) Data from the Engine Shop after the maintenance

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AIRCRAFT IT MRO: WHAT IT CAN DO AIRCRAFT IT MRO • SUMMER 2022 • 43

Process Automation Practice

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WHITE PAPER: EFB latest evelopments and what’s next? Olsen, EFB Admin Services

To summarize, there is a clear underlying dynamic that explains the inefficient status quo of data sharing in our industry, but with close collaboration and the right partner for data exchange, considerable value can be created for the airlines, MROs and OEMs.

CASE STUDY: Air Cargo gets an EFB for today the future Labuschange, AdministratorTechnical at Star Air

participation comes down to the implementation cost. This, in turn, depends heavily on the capabilities of the M&E system in use. Some M&E systems have separately licensed interfaces capable of exporting and importing the bulk of the required data, while others have no existing capability.

Klaus

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Getting data implementedexchange

1) Data from the operator before the maintenance

All change for the better at Mexicana MRO Services

Enrique Guido, CFO, Mexicana MRO Services shares the experience of finding and implementing a new MRO IT solution from EmpowerMX

CASE STUDY: MEXICANA MRO SERVICES AIRCRAFT IT MRO • SUMMER 2022 • 44

MEXICANA MRO SERVICES

selected the right one and implemented it. However, before we launch into the substance of this case study, it will be useful to understand about the subject business, Mexicana MRO Services.

by Airbus as an Official Airbus Maintenance Facility.

Mexicana MRO Services used to be Mexicana MRO Airlines’ Maintenance facility. Mexicana, based in Mexico City’s Airport, was the largest and most experienced airline in Latin America. Its MRO facility

There are seven production lines in two hangars completing around sixty services each year.

Additionally, there is line maintenance delivering overnight services for more than twenty aircraft a night. The business can handle a mix of wide bodies and narrow bodies, currently 50/50, including the A320 family, 737 family and 767 as well as A330. Since 2017, two of the lines have been working on passenger to freighter conversions, in association with IAI of Israel.

AIRCRAFT IT MRO • SUMMER 2022 • 45

changes, and as a result of a successful spin-off, Mexicana MRO Services was created as an Independent Business Unit and transitioned from the division of an airline to a stand-alone MRO in 2015. In 2019, Emilio Otero was asked to take over as CEO and began to transform the organization to what it is today; a thriving company providing world-class maintenance and cargo conversion services to the aviation sector. Mexicana MRO Services is the only MRO in the region with 18 different certifications from

and evaluated against Mexicana MRO Services’ corporate objectives which were, to drive operational efficiencies, attain the highest accepted standard, increase productivity (a key focus) and provide a better overall service to customers. We wanted flexibility and a comprehensive solution for each operational model.

“At Mexicana MRO Services we consider it a fundamental part of our strategy and a pillar of our philosophy to maintain constant communications with the customer and provide state-of-the-art Customer Services. We are constantly looking for ways to work more efficiently and better ways to improve our processes.”

AIRCRAFT IT MRO • SUMMER 2022 • 46

THE DECISION TO IMPLEMENT A NEW MRO IT SOLUTION

At Mexicana MRO Services we consider it a fundamental part of our strategy and a pillar of our philosophy to maintain constant communications with the customer and provide state-of-the-art Customer Services. We are constantly looking for ways to work more efficiently and better ways to improve our Originally,processes.MexicanaMRO had developed an MRO IT solution in-house but we realized that it was not up to the best standards in the sector and didn’t allow us to realize the efficiencies that we wanted. We wanted to improve our internal processes and to be able to offer customers services of the latest quality. That was why we were looking for new MRO IT solutions. In

MRO Software Suite for the Airline and Defense Industry that improves Operational Efficiency, Real-time Collaboration, and Profitability.

SELECTION, IMPLEMENTATION AND TRAINING

After analyzing several alternative Software Solutions in the aviation maintenance IT market and after careful evaluation we chose EmpowerMX because it matched all of our corporate objectives.

Intelligent

3. Testing the configured design;

The system went live on 25 February 2022 with the first job using the new solution being a C Check on a Boeing 767-300 freighter aircraft. Then, the go-live was rolled out throughout the facility and the organization — hangar and line maintenance —

6. Expansion and deployment of additional features and enhancements.

EmpowerMX has provided the technological solution to consolidate Mexicana MRO Services’ place among the best-recognized MROs worldwide. We share the focus on Customer Services and, by using the new software, we will be able to improve the utilization of our workforce as well as provide real-time visibility to operators, management and customers. Additionally senior management will be

CASE STUDY: MEXICANA MRO SERVICES

Airlines. MRO. OEM. www.empowermx.comDefense.

the highest safety standards, and increasing productivity while providing a better overall service to customers. It brings flexibility and comprehensiveness to each operational module.

4. Training for the user population;

EmpowerMX is a product designed by aviation maintenance professionals who support the technological solution with many years of experience: our interests were aligned and it would help Mexicana MRO Services to further improve its offer to customers. EmpowerMX’s solution offered

5. Go-live, supported by EmpowerMX;

Mexicana MRO Services’ goals and introducing proven industry best practices;

“In conjunction with EmpowerMX we have been able to train the workforce effectively by using our in-house training center and have trained the trainers in every part of the business who are presently training our operational workforce…”

WORKING WITH THE NEW SOLUTION

Training was a challenge where we had to prepare and create training courses to train the workforce across the organization in the new software. The solution is used by technicians, planners and commercial. In conjunction with EmpowerMX we have been able to train the workforce effectively by using our in-house training center and have trained the trainers in every part of the business who are presently training our operational workforce and who offered support during theCovid-19implementation.negatively affected the entire world and especially the aviation sector. The year 2020 was devastating as most airlines grounded their fleets as a result of travel restrictions and almost zero demand. In contrast, 2021 was a great year as most airlines began their ramp ups and required additional maintenance capacity to get fleets back in the air as soon as possible. Mexicana MRO Services benefited from this ramp up and we witnessed a shift in customers origins, migrating from a majority of customers coming from Latin America to where we are now with more than 55% of customers coming from the US and Western Europe.

MEXICANA MRO SERVICES • SUMMER 2022 • 48

CHALLENGES ENCOUNTERED ON THE PROJECT

The important thing with challenges is to be prepared. In order to guarantee access for the solution through the LAN and Wi-Fi network, as well as a solution that suits the working environment, we had to get the necessary devices in time for the implementation. Prior to having the system working, we made a plan in order to support ongoing projects where we had to be careful that every project could be managed on both old and new systems during the implementation. That was a challenge because everybody involved had to be conscious that they had to work with both systems for a while. But results at the time of writing suggest that implementation will take less time than expected, being achieved in six months starting in February 2022 and completing in July.

One of the main characteristics of the Solution is the way all the modules are integrated allowing for a direct connection between the multiple areas participating in the maintenance, repair and Passenger-To-Freighter conversion processes. The processes include planning, execution, stores, supply chain, quality assurance and mobile interaction with the MRO customers.

The first service performed with the new solution was a C check on a Boeing 767-300 Freighter at the end of February 2022 and that was a success.

MEXICANA MRO SERVICES • SUMMER 2022 • 49

We had to help some customers who were not familiar with the tool in the transition from the old to the new system but both the regulator and customers have accepted the new solution and Mexicana MRO Services is working with all customers with the aim to get every project onto the new solution.

shops or, also, requisitions for restock. The system allows tracking of orders via airway bills connected to the courier’s website. Materials can be traced through Customs, Initial Receiving, Inspection, binning and/or direct dispatch to Production. The extensive use of mobile bar code reading expedites the process.

Once that has been done, then all of the information in the work pack needs also to be digitized because we’re still not working in a fully digitized environment which means that any information on paper has to be digitized, usually through XML or an intelligent PDF converter (converting a PDF document to a digitized format).

With all task information digitized it’s then necessary to make sure that the material information is digitized by linking it into other materials systems to acquire the digitized information. The same would also apply to the tool information. Everything in the process has to be fully digitized to make it work. That’s where it becomes quite complex making paper

CASE STUDY: MEXICANA MRO SERVICES AIRCRAFT IT MRO • SUMMER 2022 • 50

• Alerts of when materials are ready for delivery, decreasing idle wait times;

What EmpowerMX Suite does is to digitally perform planning and execution activities for maintenance businesses. The suite is built from a base of being able to plan effectively and digitally, and monitor that planning as it goes through the execution process to make sure that what was planned to be done is being done and how effective that is when compared with other similar checks. When things are done digitally, it’s easy to compare whether one check is performing better than another similar check so that the process can be immediately and continually improved.

building a native digital solution from the start. In fact, EmpowerMX has had, in the past, to do the reverse of a digital conversion; enabling people to work with paper from a digital solution.

• Easy access to part interchangeability information;

• Tight control of all the materials consumed during the execution of the work package;

• Access to all this information from mobile devices pairing technicians to all the information and resources required for them to perform the maintenance activities.

At the time of writing, the process of gaining approvals was still underway for electronic signatures but that has not hindered Mexicana MRO in using the system and getting the benefit of the extra efficiencies from using the new solution. The goal is to go fully electronic but there is a process that has to be gone through, Mexicana MRO has to demonstrate the business case for the change and then get the approval. In Mexico, that will be a simple process because EmpowerMX systems and electronic signatures are already approved for other MROs in the country. The other big regulator for Mexicana MRO, since they work on a lot of US registered aircraft, will be the FAA which will not be a problem either because some of Mexicana MRO’s customers such as Delta, also use EmpowerMX, making the FAA very familiar with the system.

The different phases which a project would go through would be to start with the contract, which becomes digitized. So, taking an MRO such as Mexicana MRO, for example, which has a third-party contract with an airline, that contract becomes digitized so that while the work is being performed, any activities in that process are constantly monitored against the contract. There is no requirement for somebody to check whether something has been done when it should be done or that it’s been done within the terms of the contract because all of that is monitored automatically.

BENEFITS OF EMPOWERMXIMPLEMENTINGANDNEXTSTEPS

This is the principle that EmpowerMX has been guided by from when the first generation of the solution was released eighteen years ago, and it has continuously evolved since then. At the outset, there were no other digital solutions whereas there are now a growing number of solutions that are closer to being digital but have often not been developed from a digital starting point. Some solutions take what they have developed previously (usually a paperbased solution) and made it digital as opposed to

Having started using the solution with a C check of a Boeing 767-300F in late February 2022 (see above), we are now implementing the new software on passenger to freighters conversions. Hopefully, by August we will be completing the implementation with the Line Maintenance products. The plan will be to extend use of the new solution to all future projects, not only heavy checks but also for line maintenance and for conversions. We will also be interfacing the new system with other company systems such as accounting and export control in order to achieve a complete communication with all systems in use at Mexicana MRO Systems.

• Accurate tracking of consumed labor hours by the different skills;

APPROVAL FROM THE REGULATORS AND INTERNALLY

• Keeping clear visibility of work progress and emerging risks;

The contract

We are satisfactorily slightly ahead of schedule and should finish 100% implementation of EmpowerMX in Mexicana MRO Services by August this year.

During this first execution we were able to confirm the benefits we expected. We were able to experience and document the following results:

The work pack

THE EMPOWERMX SUITE

From the starting point of the digitized contract, the solution moves on to the work pack which is also fully digitized. That means that for every work pack there will be a start time and an end time, the resources required, and the material required; all of the information needed for that work pack to be monitored digitally.

We realize that, for the future, IT will be an increasingly important part of Mexicana MRO Service’s business model in order to match the best of industry standards and gain benefits for customers.

invoices or the system will capture all of the work that has been completed, so that no time is lost nor material that’s been added or any aspects: the whole extent of the contract is captured. There is no need for people to check that what was required has been done, it’s all completed in real time and digitally. One advantage of a digital contract is that, when invoicing, nothing is missed since humans are pretty much left out of the process. All through the process, the watchword is efficiency; through the flexibility and assignment of labor with all the information and data updated in real time, everybody involved has visibility of the process in real time and can plan against any potential risks either to the scheduled delivery time of the airplane or maybe some financial impact. Users of the solution report improved efficiency of between 15% andThat30%.efficiency enables users to accumulate benefits such as departmental redundancy and no further need to store paper records.

Mexicana MRO MRO Servicess offers Heavy Maintenance, Line Maintenance, Painting, Components Repair, Engineering and Training among other Servicess within the global aviation industry. Based in Mexico City International Airport, the company provides MRO and component support Servicess for Boeing 727, 737, 757, 767 as well as Fokker 100 and A320 aircraft. The company has workshops for repairs as well as for testing components, including avionics, seats and interiors, sheet metal, wheel and brakes, and aircraft weight and balance analysis.

Once all that information is digitized then it’s possible to execute the work order, which is the execution part of the process. The EmpowerMX solution is able to monitor that to make sure it’s been completed in line with the plan, Once the planning and monitoring aspects are established, one of the key elements of the system is the Status Report, monitoring everything down to that level of detail: every task has a start and finish time, all required materials are included as is the required tooling and making sure that the work process is being carried out as smoothly as possible.

AIRCRAFT IT MRO • SUMMER 2022 • 51

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EMPOWERMX

The next stage is invoicing which, depending on the contract terms, can either be done as partial

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EmpowerMX is focused on equipping decision makers with reliable, real-time intelligence for minimizing maintenance turn times while maximizing airworthiness and profits. Airlines can jointly manage their outsourced and insourced activities like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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The work order

Enrique has more than 25 years’ experience, 15 in the aviation sector having joined Mexicana MRO Services in 2018 and then progressing to CFO from 2019. Before then, he worked as a Consultant in the Aerospace Industry, previously at Interjet and was head of Administration of Industrial Logistics at Siemens. He has a degree in Business Administration and holds qualifications in Stock Exchange (AMIB), Risk Management (IRM), and Audit

work in a digitized environment, but it is a process that EmpowerMX has been handling for the past fifteen years or more.

Invoicing

your team instead get immersed in learning all about the new system? How much of this is to seek solutions versus expanding knowledge of the software? If you’re operating more in a software learning mode than a business solution mode, potential problems can fall through the cracks. Further, the blueprint is a living and dynamic charter that defines organizational and system behavior. It should be measured, monitored, and maintained. So, what’s in a strong MRO information technology (IT) solution blueprint? The following three essential elements can help ensure a smoother path during legacy system modernization.

Well-managed business processes are critical to all operations. They lead to advantages such as:

• Redundancy: There is less risk when talent leaves or becomes unavailable.

1. Clear business processes

During and after implementation, how effectively does your organization solve known issues? Does

When new systems replace legacy applications, they often bring their own issues. Data integrity, low adoption, and decreased staff productivity are common complaints. Maintenance, repair, and operations (MRO) technology is no exception — as systems evolve, we find fresh challenges to overcome. The central premise of the solution blueprint is design. At its core, the blueprint solves known problems and plots the course for solutions and next steps.

• Standardization: All stakeholders understand and execute tasks in the same way.

• Efficiency: Performance is optimized, and variances decrease.

• Consistency: Documenting, auditing, enforcement, and compliance are easily realized. To quickly recognize opportunities for improvement, you are best off using defined

AIRCRAFT IT MRO: HOW I SEE IT AIRCRAFT IT MRO • SUMMER 2022 • 52

What’s in your solution blueprint

Allan Bachan VP, Managing Director, MRO Operations, ICF.

HOW I SEE IT:

process maps. At minimum, responsible roles and organizational units, tasks, decisions, inputs, and outputs should be clearly represented. The entire MRO organization needs a hierarchy of processes for each functional group. At the highest level, these typically include engineering, planning, production, supply chain, human resources, and finance. Ownership should be assigned using a RACI (Responsible, Accountable, Consulted, Informed) index, and you should conduct periodic audits against predefined performance and compliance criteria. It also helps to maintain detailed step-by-step procedures for each task within processes as an easy reference guide for all stakeholders, participants, and actors.

2. Properly-configured technology components

• Purchase order (PO) type (from a PO type table);

Because these configurable attributes also influence and affect the behavior of other tasks in the system, their definitions for any organization must be standardized and well-coordinated across all MRO processes. Any best-of-breed MRO IT application on the market today has a range of 2000-4000 configurable attributes. Imagine the enormous number of permutations and combinations possible.

To put it in simpler terms, the settings and options on your smartphone for the same device and apps are different from mine. It’s about user preference.

Software and hardware technology components are essentially tools to enable business processes. They also have roles and tasks within operations and are dependent on processes. For example, a barcode scanner performs a scanning task, and a printer performs a printing task. Hardware like this is easier to understand and map than software. Screens, webpages, and program names and numbers are commonly used to access and execute business tasks. In a software application, this typically occurs using a menu path or a typed, touched, or voiced command. That’s one element of a software ‘dependent’ or attribute in the primary user interface. There are several other software configuration attributes which may be

known by application-specific software names, including tables, switches, parameters, codes, workflows, licenses, and reports.

• Format (report or form).

1. An end-user — a maintenance technician — needs to move a part from one aircraft to another. System updates must happen in real-time.

• Authorized PO creators (access licenses); and

A full MRO processes catalog is about 200 or so discrete, but interrelated, process diagrams with all organizational roles and technology attributes mapped out. This knowledge and specifications repository must always reflect current operations and system configurations. It is the primary go-to for all end-users and system support personnel.

Business processes and procedures need to be continuously measured, monitored, and improved. Also, most MRO IT software applications will have at least one version release per year along with periodic patches, bug fixes, and other updates by the software vendor. The challenge is to remain agile for all business and software changes spanning the gamut of the blueprint elements. This includes adjusting and adding processes as maturity and capabilities change, and as system functionality is altered and introduced.

2. The vendor releases a new version of the system. It includes both major and minor changes. There is an internal desire to launch this release as soon as possible.

To successfully execute a ‘create purchase order’ task in an MRO IT system, for example, the following software attributes must be known and configured in the application:

• Approvers (in workflows);

Picture two scenarios:

Those familiar with aircraft maintenance know that all of the work done on the aircraft must refer to the approved aircraft maintenance manual (AMM). While cannibalization is frequent in some organizations, it is not something a particular technician will do on a daily basis. Access to a step-by-step manual, which must be referenced in a corrective action write-up, certainly helps. Regulators ensure the correct and current procedures are followed by quoting the AMM reference. Similarly, to sustain excellent production standards and sensible balance of hands-on work versus system updates (direct and

“Business processes and procedures need to be continuously measured, monitored, and improved. Also, most MRO IT software applications will have at least one version release per year along with periodic patches, bug fixes, and other updates”

Scenario 1 — User manuals

3. Keeping current catalogs

AIRCRAFT MRO: HOW I SEE IT AIRCRAFT IT MRO • SUMMER 2022 • 53

Once configured, these are launched using the menu path or command by the end user.

AIRCRAFT MRO: HOW I SEE IT

consolidated project for comprehensive adoption can be defined. This includes processes, data, and system configuration changes — all well-coordinated and with assigned owners. Execution of the project includes system configuration, testing, training, and data tasks. This should be seamless within your organizational structure. Done properly, release management is continuous — albeit with varying intensity at certain periods of the year.

The key to continuous improvement is a complete awareness of your current state at any point. Only then can improvement analysis occur. This current state exists in your solution blueprint. Detailed business processes are mapped with enabling technology components, providing the best possible

business or technology initiatives prompt change. For now, that how I see IT.

Allan is a Vice President at ICF with 34 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT

A blueprint built to last

indirect time) — as well as to preserve data integrity — a tailored step-by-step user manual for the IT system updates is also helpful.

Where is this ‘manual’ stored and how is it kept up-to-date? Is it easily accessible by users? The manual should seamlessly interact with the MRO IT system screens by task, and your team’s actual experiences should be key sources for its content.

Scenario 2 — Managing releases

MRO systems need a documented release management strategy and plan. Clear ownership is important — does it belong to the business or the IT organization? The impact of a new system release or change with in-situ business processes and procedures is an easy task in a well-managed environment. All configuration attributes or system programs, along with alerts as to the roles who are affected and how, are available within hours or days, not months.

ALLAN BACHAN

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WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • SUMMER 2022 • 55

Karl Steeves, CEO, TrustFlight and Jack Hsu, Senior Manager, Boeing Vancouver share the development of DARS and why it will revolutionize aircraft

MRO and much else besides

A lifelong digital maintenance record for aviation assets, Part 1

realize a long-anticipated step for the aircraft maintenance records process, a group of aviation industry stakeholders in have come together under the auspices of the Digital Aviation Records System (DARS) program led by TrustFlight. The program is ambitious with an ultimate goal to maintain a paperless and unbroken record of an asset’s service and

WHITE PAPER: TRUSTFLIGHT

the immediate benefits resulting from the elimination of paper from the system. Digitally-based processes open up new worlds of opportunity for efficiency, profitability and safety, as this paper will show.

In part one, we’ll look at why the project is needed, who is involved and what they each bring to the project. In part two, in the Autumn 2022 issue of Aircraft IT

a lot of the history for components, airframes, engines, etc. are stored on disparate systems. Typically, each operator has its own maintenance and engineering (M&E) system that might be tracking things. However, if a component

Secondly, those histories are largely paper based and must be audited to make sure that they are accurate and compliant, and that the correct actions have been taken on a component or an airframe. Then that data has to be manually put into an M&E system which is a lot of work.

“…aviation is, understandably, heavily regulated; so, barriers to change are understandably high and stakeholders are appropriately focused on risk reduction.”

TrustFlight came into the industry as a relative newcomer about a decade ago and expected aviation to be more digitally advanced than it is, certainly on the process side of things. Part of the reason for that slower advancement is because aviation is, understandably, heavily regulated; so, barriers to change are understandably high and stakeholders are appropriately focused on risk reduction.

or airframe has come from another operator or if that component or airframe is going in for overhaul or has had some work done by a third-party MRO, the relevant data will be recorded in a separate system. Because the data is on separate systems, it can be very difficult to piece together a full maintenance history and full performance data for a component or airframe. There is some element of records which get provided when an operator is buying and aircraft or a component or when it’s coming back from maintenance with an MRO but, typically, that doesn’t provide the full history, just what’s required for compliance purposes.

WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • SUMMER 2022 • 57

TRUSTFLIGHT

A great strength for TrustFlight is that directors in the business have experience of owning and operating aircraft. One part of the business focuses on CAMO (Continuing Airworthiness Management Organization), providing outsourced services to airlines and operators around the world; essentially doing all their maintenance back-office tasks such as planning of maintenance, looking at reliability, records, maintenance program changes… everything apart from working on the aircraft. It was through that work that a lot of the issues faced by airlines and the maintenance and engineering processes were identified.

THE ISSUES THAT INSPIRED DARS

The main problems that TrustFlight identified and that DARS is aiming to solve are…First,

The program sought contributions from many different stakeholders in the industry including MROs, OEMs, airlines, and leasing companies. They all produce, evaluate or require access to maintenance data. Canada has a good representation from all those different parts of the industry with world-class OEMs, MROs, airlines and leasing companies.

• The University of British Columbia (UBC): researchers and students based at UBC Sauder School of Business are contributing research knowledge and talent in supply chain management, analytics and blockchain. This research addresses technical problems, such as data aggregation, and is also informing engagement with regulators, other organizations and cultural challenges associated with technology adoption.

There are four main partners in the DARS program: TrustFlight, Boeing, RaceRocks and The University of British Columbia (UBC).

• RaceRocks is a software company whose background is with military applications delivering enabled teams and empowered decisions. They are developing a component of DARS to forecast and visualize maintenance; another work fabrication that will sit on top of DARS. The work is starting with engines, which, depending on usage, need to be overhauled at a certain point. Multiple factors and stakeholders need to be considered when planning long-term maintenance and RaceRocks’ application provides an intuitive interface for airlines and MROs to align and contract these work periods ultimately driving more availability and engine utilization for airlines.

• TrustFlight is providing most of the development for the main systems, DARS as well as the Digital Engine Log application.

DIGITAL CREDENTIALS AND SELF-SOVEREIGN IDENTITY — BOEING’S PART IN THE DARS PROGRAM

We’ve already mentioned the contribution of Boeing as an OEM but as an important component in the proposed new process there is more to consider.

TrustFlight opened their Vancouver office in July 2020 in the midst of the COVID pandemic but already had a relationship with Boeing in Vancouver where they have data analytics and data teams based. In previous discussions they had both identified blockchain as a technology that could potentially tackle the problem of maintenance records and data sharing. They also involved more organizations in Canada, which is a good place to develop this kind of technology. This was done through Canada’s Digital Supercluster.

BRINGING THE COLLABORATORS TOGETHER

• Boeing is working on specific technology for identity management and digital credentials, called Self-Sovereign Identity, that provides a way of authenticating users, such as an engineer, and validating they have the appropriate credentials to sign off maintenance records. Currently, that sign-off is usually done with stamps and manual signatures; Boeing’s technology can store an engineer’s digital credentials, enabling the validation of sign-offs back to the original certification the engineer received, from a regulator or other recognized authority. Today’s analog process is cumbersome and it can be difficult to validate a ‘sign off’ as appropriately certified. This new system will provide a lot more confidence that activities are completed by an appropriately credentialed individual.

WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • SUMMER 2022 • 58

Those are the two main problems that DARS sets out to solve. An aircraft that is being utilized for more than thirty years could move around a number of different operators and, within that timeframe, there are rotable components which are experiencing discrete maintenance activities. It’s very rare that there is a full history of a component or an airframe because information is held by different parties on different systems.

The Digital Supercluster is fast-tracking the development of world-class technologies and skilling systems to keep Canadians healthy, build a productive economy and address climate change. It brings together businesses, academia, community and government agencies to solve some of industry and society’s biggest challenges — better and faster than any single organization can do on its own. Along with co-investment, the Digital Supercluster provided the framework for successful collaboration between TrustFlight, Boeing, RaceRocks and The University of British Columbia. Leveraging the unique expertise and complimentary solutions of each consortium member is greatly accelerating the development and time to market of DARS.

“The program sought contributions from many different stakeholders in the industry including MROs, OEMs, airlines, and leasing companies. They all produce, evaluate or require access to maintenance data.”

Boeing is bringing industry expertise and providing feedback to the DARS project: but Boeing is also working on a specific part of the project related to digital credentials using an emerging technology called self-sovereign identity (SSI). Self-sovereign identity is also a blockchain based technology, but separate from the main development project of tracking and maintenance records. SSI is a digital credentials protocol utilizing blockchain that allows individuals to control their own identity data, rather than allowing third party

SSI is an emerging technology that is being tested in various parts of the world in aviation, in healthcare and in other industries, including for COVID

The goal is to use SSI to track digital credentials for pilots, mechanics, air traffic controllers and general systems users. One use case is to provide digital credentials for pilot and mechanics, another is as a mechanism for identity access management into applications, like DARS.

In order for the digital credentials to work, relevant regulatory agencies must approve the overall credentials framework, and conversations on working together with aerospace regulators to explore uses for this technology have begun. Those involved with the project believe in the system because there are many security and efficiency advantages in moving from paper to digital and recognize the importance of the partnership with regulatory authorities in creating a successful system.

Today there’s a lot of paper involved in aircraft maintenance. When the mechanic completes work they will typically physically sign documents in paper form for attestation. There are MRO/M&E systems that include digital signatures but they are not widely adopted. The idea behind using digital credentials is that those signatures can be tied to credentials received from the regulator who have validated that the mechanic/pilot/air traffic controller has the credentials to do their assigned work.

TRUSTFLIGHT

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Boeing Vancouver specializes in delivering solutions that improve operations management for the aviation industry. As a leading aviation-software provider, they have built their reputation on innovative IT solutions that help to streamline and optimize operations for airline customers.

passport tracking. The technology stack used for the DARS project is standards based, using one of the most mature and popular decentralized identity projects.Ifsuccessful, the technology could fit into other aviation use cases. The aviation industry is fragmented across the stakeholders involved in the adoption of an emerging technology like SSI, so time is needed for people and organizations to understand, accept and adopt. The digital transformation of aviation has been underway for many years and requires careful consideration and coordination. Given the benefits, digital credentials make a compelling case for wider adoption throughout the industry.

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WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • SUMMER 2022 • 59

BOEING VANCOUVER

organizations to control it.

JACK HSU

Jack Hsu is a Senior Manager at Boeing Vancouver, where he leads various innovation projects using emerging technologies like Blockchain, Augmented Reality and Knowledge Graphs. Mr. Hsu has worked in software and digital across multiple industries for over 25 years in roles that have spanned software engineering, product management, project/program management and business development.

TrustFlight is a global provider of Digital Workflow Applications to the aviation industry including the class-leading Electronic Tech Log system and Operational Management system, Centrik. TrustFlight also provides innovative software-driven workflow support services helping aircraft operators and airlines to remove costly paperwork and associated errors, preserve aircraft value, increase efficiency and safety in aircraft operations.

CHALLENGES

Boeing works with aviation schools around the world, training mechanics and pilots on Boeing aircraft and, for many years, have aspired to move to digital credentials. Today, certificates are printed, signed and shipped to the student as paper. It is costly and can take weeks before the student receives his certificate. If a certificate is lost, the administrative process of regenerating and sending them to students can again take weeks.

KARL STEEVES

“In order for the digital credentials to work, relevant regulatory agencies must approve the overall credentials framework, and conversations on working together with aerospace regulators to explore uses for this technology have begun.”

Karl is the CEO of TrustFlight. Graduating with a degree in Engineering from Imperial College London, Karl originally worked in creating safety-critical software systems for electric vehicles. He then went on to become a commercial pilot, and founded TrustFlight in 2017 with the aim of using software to improve some of the processes he experienced in operating and maintaining aircraft..

Sergio Ramos shares how value generation drives Comply365’s approach to product development and customer success

“We invest heavily in solving aviation’s challenges — not just as a solutions provider, but as a true partner who takes care of delivering value to our customers.”

Sergio Ramos: Sergio Ramos, Chief Commercial Officer, Comply365.

SR: Comply365 started as most successful, tech business stories do — in a basement. But unlike most, Comply365 was working for airlines from Day 1, with a clear sense of solving industry-wide challenges. Back in the day, airlines and operators relied on paper manuals and documentation. I think pretty much everyone remembers those reams of paper which are now a thing of the past. Well, Comply365 worked with several US

SR: I may say it’s been a constant achievement — by which I mean having an ever-evolving platform that scales with our customers and adapts over time to the industry’s needs. Success, for us, is not defined at a specific moment. We illustrate this by

Aircraft IT: What has been Comply365’s greatest business achievement been to date, and why?

Aircraft IT: Your name, your job title and the name of the business?

AIRCRAFT MRO: VENDOR JOB CARD AIRCRAFT IT MRO • SUMMER 2022 • 60

Sergio Ramos is responsible for global sales, marketing and customer success efforts at Comply365. With more than 20 years of commercial experience developing international markets for the travel industry, Sergio has successfully provided technology solutions to help customers meet their evolving needs while establishing long-lasting partnerships. He earned a master’s degree in Commercial and Marketing Management from ESIC Business & Marketing School in Madrid, and a bachelor’s degree in Economics from Baylor University in Waco, Texas

VENDOR JOB CARD: COMPLY365

Aircraft IT: How did Comply365 get started?

operators and their regulatory agency to release the FAA’s first approved document reader. We evolved it since then into an end-to-end operational content management and distribution platform which is, today, the most widely used in aviation.

SR: Innovation with a value-generation purpose. We invest heavily in solving aviation’s challenges — not just as a solutions provider, but as a true partner who takes care of delivering value to our customers. Now, we take the value delivery concept to a whole new level as we’re conscious that

Aircraft IT: What is the guiding business principle that drives Comply365?

every operator is unique, and so are the processes that matter to them the most. We therefore go beyond implementing the industry’s best practices: We leverage a proprietary tool — and its supporting processes — to design a plan that sets clear priorities and drives the efforts toward those areas on which each operator wants to be focused.

SR: Comply365 builds future-proof technology to author, manage, and

SR: Bringing products to market is exciting, but in the earlier years, we rushed to innovate. Some of the solutions we brought to the marketplace didn’t end up taking off, and we’ve learned from those experiences. We have taken the time

delivered solutions that drive greater value for them and the entire industry.

SR: In the document management and distribution space, aircraft operators are eager to have their OEM, company, flight and technical operations manuals, all under the same roof. From legacy systems to multiple disparate solutions that bog down operations, a single system across the enterprise increases safety, creates efficiencies,

and reduces complexities and associated costs. As we work with airlines to transform their operations into a single solution, the goal isn’t just to consolidate systems. Rather, our consultative approach helps customers create more efficient processes and allows them to perform their jobs in a safer, more effective manner.

“In the document management and distribution space, aircraft operators are eager to have their OEM, company, flight and technical operations manuals, all under the same roof.”

Aircraft IT: What do you want your customers to say about Comply365?

the fact that we have the largest customer community in our space and are continually growing with carriers of all sizes and business models — commercial, cargo, charter and business aviation, training academies, and drone operators.

FREE WEBINARS Hosted by a different MRO IT vendor, sessions provide airlines, aircraft operators and MROs with the perfect introduction to the vendor’s software solution. CLICK HERE FOR UPCOMING WEBINARS AIRCRAFT IT MRO

Aircraft IT: Sergio, thank you for your time.

SR: I would want our customers to say, “Comply365 hears our unique challenges and needs, and they make us part of their product strategy and vision — we have a true partner in Comply365.”

AIRCRAFT MRO: VENDOR JOB CARD

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

Aircraft IT: What have been your disappointments and what have you learned from them?

Aircraft IT: In a sentence, how would you summarize what Comply365 does for aircraft maintenance customers?

A more efficient maintenance data standard Iryna Khomenko, Manager, Operational Efficiency, IATA TechOps shares the reasons for and the development of a new Scheduled Maintenance Data Standard (SMDS) WHITE PAPER: IATA AIRCRAFT IT MRO • SUMMER 2022 • 62

WHITE PAPER: IATA AIRCRAFT IT MRO • SUMMER 2022 • 63

As the figure shows, the various inputs are documents produced by OEMs and by the national authorities, and they all feed into the maintenance program. The problem with these documents is that they all need to be updated but that they also are all stand-alone documents, each of which has their own revision cycle. The upshot is that the operator needs to review the requirements for scheduled maintenance regularly to ensure that change is incorporated into the aircraft maintenance program. It is a challenge to control all of this and there is a risk that something could be overlooked. As a result of this, as can be seen on the

Figure 2

top of figure 1, an operator could miss a requirement with that being compounded by the different revision cycles so that, by the time they catch up with this missed requirement, the compliance deadline will have been passed making them out of compliance.

The other problem has been that, where different documents are published regarding a particular task, those documents will also have different schedules for completion of that task. MRBR will have one interval for the task while the Critical Design document will have a different interval. These documents need to be

Number of tasks within one OMP to be amended or reviewed

+Lack of harmonization between TCHs

CMR Certification

Imagine 3 MPD revisions plus 2 MRBR (Maintenance Review Board Report) revisions and 2 ALI (Airworthiness Limitation Items) documents per year (figure 2).

Operators are busy with processing multiple OEM revisions instead of tailoring their maintenance programs based on operational experience

Several issues suggested that there was a need for the project. Principal among them was that there are many sources that feed into the maintenance planning process and the maintenance planning document (MPD) (figure 1) but those inputs all work to different timetables.

OverwhelmingOther…

Number of ICAs issued per year applicable to one OMP

ICAs issued by one OEM (MRBR, ALI, CMP, etc.)

It’s not only that MPD, MRBR and ALI need to be revised; scheduled documents need to be updated and users need to be told need to be told when to do the work. There is another group of documents, AMM, CMM, EMM, IPC and other materials, which describe the procedure. These documents tell users how to do the work and also have their own revision cycles.

MRBRALI EWISCMR MRBR Maintenance Review Board Report ALI Airworthiness Limitation Instructions EWIS Electrical

Out of compliance

Different revision cycle approvedbetweendocumentsandMPD

An example of what could result if a requirement is missed

Figure 1

Some examples of what can go wrong

“…the operator needs to review the requirements for scheduled maintenance regularly to ensure that change is incorporated into the aircraft maintenance program.”

MPD InterconnectionWiringSystem RequirementsMaintenance

Missing out maintenancearequirement

underlying theme of this article is a paradigm change in the approach to creating and performing control and oversight of an airline or operator’s maintenance program. These new standards mean that things will be done differently for operators, MRO IT companies and OEMs (original equipment manufacturers). However, little if anything will change with regard to the oversight authority. The biggest change for them will be in approving a maintenance program because it’s an approved document in Europe but not in North America. The majority of civil aviation authorities (CAAs) will be doing that in a harmonized structured data format because, for an application of this standard, there are not only PDF or paper documents scanned or created in a PDF format and sent to any CAA.

THE REASONS THAT DRIVE THE CHANGE

The

Issues that need to be addressed in maintenance planning

“…where different documents are published regarding a particular task, those documents will also have different schedules for completion of that task. MRBR will have one interval for the task while the Critical Design document will have a different interval.”

To meet the approved documents’ (MRB, CMR, ALI, etc.) compliance time, operators have to process source document revisions without waiting for the next MPD. These source documents do not contain the full set of data, required to complete a maintenance task (e.g., Zones, Panels, AMM-reference, etc.). Consequently, the missing data have to be investigated by the operators (with the risk of errors) and have to be validated after MPD publication. The result is a chain reaction and it was in order to prevent such a problem that IATA started this project.Theidea and the goal is to have one data module representing one task, and this task will not change its form and content through all documents, where it is

From IP93, “Documents such as ALI/AWL, MRB, and CMR are issued out of phase with MPD. The majority of operators use the MPD to base their programs on and the authorities also usually require close, if not strict compliance with the MPD. With compliance required for ALI/AWL, MRB and CMR, operators are struggling to update their programs without MPD revisions. Operators are required to review multiple sets of documents for the same task revisions. “

revised to their individual schedules plus procedure documents have to also be updated. All documents affected by a change will have to have implemented that change by the deadline set for the change or they’ll be out of compliance.

As IP93 states, “The aircraft operators are faced with multiple documents defining mandated and recommended maintenance tasks. Incorporating these tasks into the operator and OEM maintenance specifications is confusing, labor intensive, and extremely prone to error. Maintaining getting authority approval for the various documents is a burden for the manufacturers as well.”

ALI MPD ALI Compliance time ALI processing MPD processing ICA(s) Desired situation ICA inc. Current situation time1 time2 time1+ ICA(s) time1 ICA(s) ICAtime1inc.ICA inc.

… it sometimes happened in the past that due dates of source documents’ compliance times were earlier than the subsequent MPD Revision. The illustration on the left of the figure shows the airworthiness limitation document coming out, then the MPD has to catch up but, while the MPD is being updated, the ALI compliance deadline has arrived. The requirement then has to be included in the next MPD revision.

Moving away from MPD philosophy

Formats vary OEM 2 AC Type nn… XML OEM 1 AC Type yy PDF XLS TXT XML OEM 1 – AC-Type xy PDF XLS TXT XML • MPD • ALI • MRB • etc. • MPD • ALI • MRB • etc. • MPD • MPD Figure 3 To handle this workload within the regulatory timescales requires a team

FROM THE OLD TO THE NEW Comparing the old with the new (figure 4)…

In addition to aligning the varied revision schedules, different documents are also in a variety of formats such as PDF, Excel and Text as well as XML (figure 3). These various file formats and different contents between document-types, different OEMs and aircraft types mean that there are no common standards to process document revisions on the operator’s side. In addition, various documents are available in PDF only and require manual transfer to the operators IT System.

handling ICA (Instructions for Continued Airworthiness) revision incorporation. The challenges described above increase the risk of errors. There are cases where three simultaneous revisions of ICAs in three various documents revise the same task and all of them are different; a complete confusion for the airline or operator and giving rise to examples of incorrect Never Exceed Period (Interval) incorporation into manuals as a direct result.

Figure 4

Data

WHITE PAPER: IATA AIRCRAFT IT MRO • SUMMER 2022 • 64

And so, users might read the maintenance requirement as a data module: one maintenance requirement, one task. If the revision is coming up, it revises one by one without dragging the whole document with it. In short, all changes are notified within the single system regardless of their source.

If the data module originates from the MRBR, that means that this data module will be revised and all adjacent places where the task in question might be, are also revised at the same time; the airline does not need to carry out the revision on each and every document where it is applicable, or wait to make sure that it is in compliance with each of these documents. It’s just the data module; everything has to be updated to comply with the updated data module task.

There is no need for an operator to go through the documents replacing document by document. It also eliminates a lot of human error as well as simplifying the maintenance planning process. In the old process, specific programs have to be run that will search for the task, take information, such as labor hours,

on a system to allow for push or pull notifications. So, consider if the maintenance requirement document is from an OEM and the recipient is also in the system with that OEM, or there is some other sort of electronic communication between OEM and operator. Where this system sends a notification to the operator saying ‘this task or this data module has been updated’, through the OEM publications notifications system, this update gets into the maintenance information system (MIS / ERP) as an upgrade and is further used for the production of the maintenance planning package.

AIRCRAFT IT MRO • SUMMER 2022 • 65

update the data module in order for all documents containing this data module to be updated. Updates will be tracked by the data module, not by the document.

Steering Group-3) process that is reviewing new maintenance tasks; the process of

AIRCRAFT IT MRO • SUMMER 2022 • 66

In the view of IATA, that part of the chain will not change with the proposed new

In the past there was a practice of issuing Temporary Revisions (TR). The problem with that is that, when there is a temporary revision, it is more difficult to control because it may become out of synchronization with procedure documents. Also, it’s very difficult to manage because, in one year, you can receive multiple

the whole maintenance program that has been signed. However, now there will be no need for the whole document being sent to the regulatory authority, IATA proposes that just the data module containing the changes needs to be sent to that authority and signed digitally either with a digital or electronic signature. Which the authority chooses will depend on many factors such as how advanced their national government system is and what kind of digital signature is approved with them; IATA cannot dictate that.

AIRCRAFT IT MRO • SUMMER 2022 • 67

related to the climate of operation, configuration of the aircraft and business requirements of the operator. At the end there will be a pretty large pot of requirements that the operator needs to manage and, at least if this new standard is in place, it should make the lives of the maintenance planners easier.

So, again, two areas for the regulatory authority; one is not affected and, for the other one, the suggestion is that regulatory authorities pursue digitalization as much as possible to enable this new way of interacting with the OEMs and operators.

This standard also will decrease the chance of operators running out of compliance, it will make the traceability of the maintenance requirements from OEM to operators easier, and eliminate human errors in the processing of scheduled maintenance data.

A220 Maintenance Engineering, Airbus Canada: “The S1000D standard was selected at the beginning of the A220 program to develop the maintenance technical publications. With the introduction of the data module (DM) concept, data management and revision control are done at the publication level as well as the task level. All revisions of DMs are stored in a common source database. Regulatory approvals are currently obtained at the level of the publication module (PM).”

WHITE PAPER: IATA AIRCRAFT IT MRO • SUMMER 2022 • 68

Some comments from the industry

Figure 5

“The XML S1000BR standard itself, owned and held by the ATA e-Business program, was published in November 2021 and can be viewed on their website.”

How this new Scheduled Maintenance Data Standard (SMDS) will operate can be seen in figure 5 below.

Ferdinand Hermann SASS, Maintenance Data Program Manager, Customer Services — SIMEB, AIRBUS: “Currently Airbus Commercial Aircraft publishes scheduled maintenance data in line with S1000D standards for the two most recent aircraft programs, the A220 and the A350.

“Airbus actively promotes the modular, task-centric approach targeted by SMDS group in the creation, management and publication of scheduled maintenance data — as opposed to the rather rigid document centric approach.

Armin Bayer, Lufthansa: “A common data format standard… reduces the complexity and increases the robustness of import loaders; supports incremental task-based revisions instead of document-based revisions; and creates the opportunity to get access to task updates via webservice. It is a pre-condition for a single source philosophy which helps to avoid conflicting/overlapping OEM requirements; improves consistency between MPD and MPD sources and ensures faultless content-transfer to the MPD, resulting in a harmonized task-numbering between MPD and its sources; and eliminates the need to cross-check the AMP against MPD and its sources.”

The XML S1000BR standard itself, owned and held by the ATA e-Business program, was published in November 2021 and can be viewed on their website. It is available for a fee to operators that are not members and is free to ATA member companies. It is not a work from scratch: the XML S1000D for civil aviation existed before for a couple of decades and is what certain OEMs were already using for their maintenance program creation. However, those programs used the generic

civil aviation version of S1000D standard, and that version had a lot of discrepancies plus a lot of issues, particularly for scheduled maintenance data. Therefore, it was decided, using the civil aviation standard, to pick the business rules that would satisfy the requirements of the SMDS and then to modify those that can be modified (some cannot) to accommodate the SMDS. There are two things to understand: although the standard was published only in November 2021, the implementation has been underway for more than five years, C Series has been delivered using this data standard, and so now this published standard has been given an extra boost for OEMs and, hopefully, a start to move it from OEMs and regulatory authorities to operators and MRO IT companies. Previously, OEMs used the civil aviation part of S1000D; now it is hope they will use a more convenient or appropriate set of business rules of S1000D which is SMDS which will be better for MRO IT companies and operators.

“Airbus commits to the task centric modular approach for scheduled maintenance through a large-scale internal transformation project, in collaboration with our customers, business partners and airworthiness authorities.”

Comments from some of the people who have contributed to the development of a more efficient maintenance data standard, on what they thought were the benefits to be gained from implementing the new Scheduled Maintenance Data Standard (SMDS).

Scheduled Maintenance Data flow chart

“The goal is to improve the way we manage data in the industry, in all stages and involving all stakeholders.

IRYNA KHOMENKO

Carlos Augusto Teixeira, Maintenance Programs Engineering, Embraer / Services & Support:

“Embraer is planning to implement S1000D standard for new projects and the importance to use Scheduled Maintenance Data Standard (SMDS) is to be aligned with industry standards towards improving data exchange between OEMs, operators and regulatory authorities. SMDS will standardize formats, sources, contents to help operators avoid confusions when they are creating/managing their Maintenance Program (MP). This will mitigate potential human errors throughout the process.

Wayne Thompson, CAMO Manager, British Airways Safety and Security: “The standard for scheduled maintenance data is really important for operators as there exist many different documentation types and definitions around this in the industry. We have been working a long time with IATA, manufacturers and regulators on a common standard and it will enable us to have better control when uploading data to our current compliance control system software.

“We also expect to have MRB process improvements in terms of data approval when we consider modulars contents to be summitted, managed and published.”

Now that the SMDS is ready, this year’s task for IATA is to produce an IATA SMDS manual. That manual will be a ‘how to do’ instruction for the larger audience. So, this new manual will cover some business applications of the SMDS, some of the approaches, and differences between the OEMs. The manual will aim at helping operators to engage with SMDS in addition to having XML schemas in S1000BR and S1000D.

NEXT STEPS FOR IATA

WHITE PAPER: IATA AIRCRAFT IT MRO • SUMMER 2022 • 69

Paul F. Conn, Director, Electronic Data Standards, ATA e-Business Program: “As interest in Civil Aviation usage of S1000D has grown, it is essential to retain the benefits of our industry’s decades-long history of technical data standardization. As such, the ATA e-Business Program publishes ATA Spec 1000BR, Civil Aviation Business Rules for S1000D, to provide a baseline level of standardization for implementation of S1000D in the worldwide Civil Aviation industry. To extend that principle, in 2021 the ATA Technical Data Working Group, in partnership with experts from the IATA SMDS working group, added business and technical usage rules to Spec 1000BR for the exchange of Scheduled Maintenance Data between Civil Aviation manufacturers and operators.”

“It is important to have standards across all aircraft types and OEM types, and whilst we have lived with differing approaches and definitions for the same type of task for many years it will help in the training of Maintenance programs specialist and other professionals within the industry.

“A common standard for these instructions for continued airworthiness is a definite benefit for the future.”

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With respect to the timeline, there are not yet the commitments from the OEMs as to implementations on the large scale however there are already developments. Because of the pandemic, some have suspended their research and development programs. What is known is that this SMDS standard is absolutely in OEMs’ plans for a gradual transition. There is no time commitment from each OEM for when they will be able to say that ‘this aircraft program’ is one hundred percent SMDS compliant but there is a commitment that a gradual transition will be made. On the operators and MRO IT side, IATA has had a couple of meetings. Operators want MRO IT companies to implement the new standard but the MRO IT companies are waiting for the ‘push’ from their customers. IATA would like to increase awareness about this new standard and encourage the adoption among all interested parties, on the manufacturing as well as aftermarket side.

Iryna Khomenko is a Manager of Operational Efficiency in IATA with 14 years’ experience in Aircraft Operations including, for the last six years, being responsible for development and progress of several projects within the Digital Aircraft Operations Initiative. Before joining IATA Iryna worked at Aerosvit Airlines in Ukraine for six years, having started her career in Ukrainian — Mediterranean Airlines after she had obtained her master’s degree in Management and Economics.

IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. IATA supports many areas of aviation activity and helps to formulate industry policy on critical aviation issues. Over more than 75 years, IATA has developed global commercial standards upon which the air transport industry is built. The aim is to assist airlines by simplifying processes and increasing passenger convenience while reducing costs and improving efficiency.

TIMETABLE FOR IMPLEMENTATION OF THIS CHANGE

E: contact@adsoftware.fr

• ERP: Finance, Purchasing, Sales, HR

• Airworthiness and Fleet Management

• Material Management

• MRO: Line, Base, Engine maintenance

• KEYAIRPACKBUSINESS/SOFTWARE AREAS

• Maintenance Engineering

• AIRTIME — Fleet management & CAMO

• AIRWORK — Time Tracking Software

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• Aero One, Aero-Webb, BFly

Location: France, Thailand, South Africa, Brazil

Location: Bellevue, Tampa USA; Istanbul, Turkey

• Material Management

T: +33 (0)559 013 005

• Labor Collection, Billing

Locations: France (HQ), Canada and Malaysia

• AIRDOC — Documentation management

E: sales@adbtech.com

from the world’s leading MRO software providers.

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T: +33 (0)4.50.89.48.50

2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries.

We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

KEY BUSINESS/SOFTWARE AREAS

ADT: DatabaseAppliedTechnology

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ADSoftware

• Flight and Crew management

MRODirectorySoftware

Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.

2MoRO

At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.

Key ‘at-a-glance’ information

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• AIRSTOCK — Inventory control & Logistic

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E: sales@2moro.com

CLICK

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

NAME OF PRODUCT MARKETED

• Wings NG

KEY BUSINESS/SOFTWARE AREAS

• Fleet Management

• Production Planning

• AIRSTAT — Reliability and statistic reports

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

• KEYAerrosBUSINESS/SOFTWARE AREAS

• Heavy/Base Maintenance Planning

Aeroxchange is the only electronic business network that supports all MRO business processes within the aviation industry for buyer and sellers. Aeroxchange provides a complete lifecycle of electronic communication from order creation to final invoice. The Aeroxchange service accelerates repair, replenishment, sourcing, inventory pooling and other critical operations in the aviation supply chain.

T: +1 415-330-9500

• MRO

• Capacity/Workload Planning

• SpotLight

• Recurring Defect Analysis

E: marketing@atp.com

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

• Reliability Tools

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NAME OF PRODUCT MARKETED

W: www.atp.com

• ATP Aviation Hub

• ChronicX

W: www.aerostratsoftware.com

T: +43 1 306 1234

• ATP Libraries

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

Location: Brisbane, California; Toronto, Canada; Austin, Texas; and Bonita Springs, Florida

Location: Texas, United States

• Flight Operations

ASQS (Advanced Safety and Quality Solutions)

• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

W: www.aeroxchange.com

• Maintenance Schedule Optimization

• Heavy/Base Production Schedules

• Flight Data Monitoring (FDM) Service

• Quality Management Module

Forexchange.airlines and buyers, Aeroxchange creates supply chain efficiencies for complex procurement of MRO goods.

• Risk Management Module

• Document Distribution Module

The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 71

T: +1-888-558-2860

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Aeroxchange

• Maintenace Event Performance Tracking

• IQSMS (Integrated Quality and Safety Management System)

ATP

• Emergency Response Planning Module

• Commercial trancactions

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

• Aircraft Troubleshooting

E: info@aerostratsoftware.com

E: support@aeroxchange.com

KEY BUSINESS SOFTWARE AREAS

• Maintenance Operations Solutions

For sellers and repair service providers, Aeroxchange creates sales channel efficiencies by broadening visibility of inventory and capabilities and streamlining the order process.

•

Aeroxchange automates the exchange of documents and information for commercial transactions. Our electronic platform dramatically reduces manual activity for transaction processed by fax, telephone and email, and increases the accuracy and timeliness of information and document

Location: Seattle, USA NAME OF PRODUCT MARKETED

NAME OF PRODUCT MARKETED

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

ATP is a global information services and software solutions company focused on making flying safer and more reliable. ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries.

• Procurement

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• Supply Chain efficiencies

Aerostrat

• Exchange of documents

Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada

• Reporting Module

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• Business Intelligence for Aircraft

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• Maintenance Tracking

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• Maintenance Performance Toolbox

• OASES Web

• Training Solution (LMS Learning Manager)

• KEYRAASBUSINESS/SOFTWARE AREAS

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The Boeing Company

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Aviation InterTec Services

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• Electronic Flight Bag (EFB)

• OASES Modules

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Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

• Document & Communication Manager

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• Airplane Health Management

offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

• Continuing Airworthiness

• ProAuthor (XML-Based Authoring Solution)

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

• OASES Techlog

Communications Software (Airline Systems)

• Production Planning and Management

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enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

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• Optimized Maintenance Program

• XML-Based Authoring Solution (ProAuthor)

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RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the RAAScockpit.customers

• OASES Mobile

• Material, Warranty & Commercial Management

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• Vehicle Health Mana gement

Location: Over 65 locations around the world

• Inspection Document Management

• Business Consulting

Comply365

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

• Electronic Flight Bag (EFB)

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

• Financial and Flight Operations Integration

• OASES Cloud

• Complete MRO workflows

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization

• Document Mgmt. and Distribution Platform

OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

• Reliabiliity and Performance Analysis

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

• Planning & Production

• Maintenance Optimization Consulting

• Inventory and Procurement

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• Targeted Distribution w/ Compliance Tracking

• Technical Content Management

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

• Digital Briefing Flight Release

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 72

Location: USA NAME OF PRODUCT MARKETED

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

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E: BoeingSupportandServices@Boeing.com

KEYAviationDWACSISBUSINESS/SOFTWARE

• eTraining8

• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.

T: +1 866-498-3702

W: www.conduce.net

MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources.

W: www.ettaviation.com

Locations: Boise, ID, USA

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 73

Location: Frankfurt Germany

• eCabinLog8

Aircraft Fleet View

eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

E: info@conduce.net

NAME OF PRODUCT MARKETED

• eCentral8

W: www.empowermx.com

•

W: www.crossconsense.com

T: +49 69 4035 7600

Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

• Purchasing

Conduce

KEYeDoc8BUSINESS/SOFTWARE AREAS

• FleetCycle® Execution Suite — MRO Manager (FCXM)

E: info@empowermx.com

• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)

• Human Resources/Payroll

AREAS

• Cabin Log

Support and Hosting Consulting and Data Migration Business Intelligence solutions

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

NAME OF PRODUCT MARKETED

E: info@ettaviation.com

• eTechLog8

CrossConsense

NAME OF PRODUCT MARKETED

E: contact@crossconsense.de

• Electronic Forms Designer

Conduce pioneer mobile aviation solutions.

• Accounting

Location: Frisco TX, USA

• Inventory Management

It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.

AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

App and dashboard development

CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

• Electronic Logbook (ELB)

EmpowerMX

KEY BUSINESS/SOFTWARE AREAS

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

Location: Nuneaton, UK

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.

• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))

KEY BUSINESS/SOFTWARE AREAS

T: +1 208-424-9424

ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.

• Document Viewer

• Maintenance

eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.

T: 0044 333 888 4044

NAME OF PRODUCT MARKETED

• MISA: Complete Aviation Management Information System

MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

eTT Aviation

• eForm8

• Document Indexing

W: www.IDMR-Solutions.com

• Flight Operations

• Engineering Orders

IDMR Solutions

KEY BUSINESS/SOFTWARE AREAS

• Interactive Electronic Technical Publisher (IETP)

Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs.

• Communication module

One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery. The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.

T: 0031-20-760 8200

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 74

W: www.flatironssolutions.com

• Planning

• Consulting Service

• Aircraft Reliability Management solution

Location: London UK (HQ), Basel Switzerland, Beirut Lebanon

T: +1.303.627.6535

• KEYInFormBUSINESS/SOFTWARE AREAS

• Status Builder

• Airworthiness records archive

Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.

• Maintenance Programs

• Robotic Process Automation

W: www.gamit.co.uk

Location: New York/Tel Aviv NAME OF PRODUCT MARKETED

T: +44 1279 818800

E: roam@gamit.co.uk

T: +1-347-565-4367

• Avilytics, TITAN

• Predictive Maintenance solution

EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.

Gamit

W: www.exsyn.com

• Maintenance & Engineering

• RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.

NAME OF PRODUCT MARKETED CORENA Suite

• Task Cards

TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

• Content Management System (CMS)

KEY BUSINESS/SOFTWARE AREAS

Locations: Europe, Asia, USA, Middle East

EXSYN Aviation Solutions

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

• Technical Publication

Location: Amsterdam NAME OF PRODUCT MARKETED

• Outsourcing

E: info@flatironssolutions.com

• ROAM — Online digital airworthiness records archive and records complance manager.

• Electronic Signatures

• Tablet Solutions & Mobility

E: sales@IDMR-Solutions.com

E: hello@exsyn.com

• Aviation Analytics solution

KEY BUSINESS/SOFTWARE AREAS

• Data Migration

NAME OF PRODUCT MARKETED

Flatirons Solutions

IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

Location: Singapore, USA, Australia

A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights.

Theenabler.KeepFlying™

Number of Modules: 4

• RUL Revenue Models

Laminaar Aviation InfoTech

• Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair)

KEY BUSINESS/SOFTWARE AREAS

• Flight Planning & Dispatch

• Engine Shop FinTwin™

• Digital MRO

NAME OF PRODUCT MARKETED

E: info@keepflying.aero

IFS

Eliminate Guesswork. Reimagine Revenue Hours.

Jetraxx

• Operators, Financiers and Lessors visualize their Asset’s Revenue Potential over its Remaining Useful Life (RUL)

• MROs to capitalize on an Artificial Intelligence driven Analytical platform for Profitability & Capacity Planning of an Asset’s Maintenance Visit (Hangar, Shop).

Location: Singapore, Denver, Bangalore, Mumbai

KeepFlying™

NAME OF PRODUCT MARKETED

With customizable workflows and auto-generated data packs, Jetraxx’s cloud-based, proprietary records management system automates document acceptance, approval, and rejection to ensure data integrity and compliance with your process. MROs can benefit from Jextraxx’s proven digital work order management system, which eliminates burdensome paper handling, automates workflows, and provides real-time updates to clients. The streamlined system is convenient for clients and ensures clear communication from the outset.

• ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

• Network / Commercial Planning with Optimizers

• Crew Operations Management with Optimizers

The Data Wrangling layer absorbs, transforms, classifies and categorises every Aircraft, Engine & Component’s historic, dynamic data using unique mathematical techniques.

• Asset Risk Analytics

Asset Management and MRO Management

KEY BUSINESS/SOFTWARE AREAS

• Shop / Hangar Visit Models

• Asset Driven Capacity Planning

• Lessor FinTwin™

• IFS Cloud, IFS Maintenix

• Asset History Data Wrangling

T: + 613-576-2480

• 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence

• Operator FinTwin™

Maximize the value of your aviation assets by simplifying and automating asset management. For both MROs and Engine lessors, Jetraxx’s asset management solutions simplify compliance, standardize data, and streamline processes, with up-to-the-minute views into your entire portfolio anytime, anywhere. Record keeping for aviation assets has long been time-consuming, cumbersome, and inconsistent. Lease returns were stressful for everyone involved, with disagreements about documentation and responsibilities lengthening the process. Whether you are managing a single asset or a fleet, Jetraxx can simplify and streamline all aspects of records management — saving you both time and money.

• Engine Asset Management

The Digital FinTwin™, powered through an Aviation DSaaS (Data Science as a Service) platform, is a data-to-dollar

• Digital Lease Return

IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

E: contact@laminaar.com.sg

• Maintenance, Engineering & Logistics

KEY BUSINESS/SOFTWARE AREAS

W: www.laminaar.com.sg

• Hangar FinTwin™

KEY BUSINESS/SOFTWARE AREAS

Jetraxx is your behind-the-scenes partner, providing technical records assistance and portal-based records management, customized with your brand’s look and feel.

• Document Management/Repository

T: +1 (214) 214 5180

W: www.ifs.com

E: AndInfo@ifsworld.com

Locations: 60+ Worldwide

• Lease Return Project Management

W: www.keepflying.aero

T: 1-201-490-206 / 65-9235-2654

W: www.jetraxx.com

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 75

E: info@jetraxx.com

NAME OF PRODUCTS MARKETED

• Fleet and Asset Management

T: +65 6239 0150

NAME OF PRODUCT MARKETED

• Flight Operations / Fleet Following

Location: Dallas, Texas

platform allows:

Location: Germany, Switzerland, USA

M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management.

T: +49 40 5070 30000

NVable

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology

T: +44 141 280 0050

• Document Management

NAME OF PRODUCT MARKETED

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Thanksoperations.tomore

• Device Management (HW) — Charging, Access Control & Surveillance.

M3 Solutions

• Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android.

• DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

W: www.mrxsys.com

• Above & Below the Wing Specialists — Device (asset) management

T: +1 888-318-4808

CLICK HERE for Product Details CLICK HERE to Request Private Demo

E: sales@m3-solutions.net

• Station Operational Compliance

• Project Management & Reporting

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 76 CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo

• M3 Platform – Mobile Device Synchronization and Asset Management Solution

• Airline Job Card Content Management

Location: Fort Lauderdale USA, Europe, Asia

Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.

E: contact@mrxsys.com

• Work Report Automatic Generation

The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their

than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users.

MRX Systems

Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.

NAME OF PRODUCT MARKETED

• eJobCard iPad App

Location: Glasgow, UK

• Electronic Forms (Assessments)

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

KEY BUSINESS/SOFTWARE AREAS

E: marketing.sales@lhind.dlh.de

Lufthansa Industry Solutions

• RFID

NAME OF PRODUCT MARKETED

• Predictive Analytics and Maintenance

KEY BUSINESS/SOFTWARE AREAS

• ConNVerge for Aviation

• Consulting for MRO

KEY BUSINESS/SOFTWARE AREAS

• Electronic Techlog

• Operational Analysis

CoNVergebrand.

E: contact@nvable.com

NAME OF PRODUCT MARKETED

• MRO Maintenance Mechanics — Device Synchronisation & management.

• Electronic Flight Operation Manuals

W: www.m3-solutions.net

• IT Solutions and Process

• Supply Chain Management

is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

• Quotation & Invoicing

Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency

W: www.nvable.com

The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

• Blue EYE, Blue MRO, Blue STOK

W: www.lufthansa-industry-solutions.com

Location: Luxembourg/Monaco

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

KEY BUSINESS/SOFTWARE AREAS

ROTA.technology Inc.

• MRO IT Software Upgrades

• Base Maintenance

• Data management and integrations

• Maintenance & Engineering

NAME OF PRODUCT MARKETED

KEY BUSINESS/SOFTWARE AREAS

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

• Fleet Management

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 77

NAME OF PRODUCT MARKETED

E: hello@qoco.aero

• MRO IT Custom Software Development

With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

W: www.qoco.aero

• MX Long Range Planning

The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface. Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

• KEYEnvisionBUSINESS/SOFTWARE AREAS

E: info@rota.technology

Solutionsinformation.offered

Ramco Systems

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform

T: +358 10 501 4001

Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

E: contact@ramco.com

NAME OF PRODUCT MARKETED

• Consulting, MXF Software, PDS(Process Development System) and custom

• SaaS solutions

MROTools.io, EngineData.io, OpsMetrics.io

• Lean operations

• Flight Operations

Location: 21 offices worldwide

Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

• MRO IT Software Support/Managed Services

All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.

Location: Melbourne, FL USA and global

• Materials Management

• Process consulting

Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

NAME OF PRODUCTS MARKETED

W: www.rusada.com

W: www.ramco.com/aviation-suite/ T: +91 44 2235 4510

• Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

W: rota.technology

• MRO IT Software Implementations

KEYapplicationsBUSINESS/SOFTWARE AREAS

• Maintenance, Repair & Overhaul

• Mobility Solutions

E: information@rusada.com

QOCOyears.

• Line Maintenance

T: +1 321 710 7682(ROTA)

• Intelligent maintenance

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten

Rusada

T: 03333 440730

Location: Finland

include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, EngineData.io for intelligent integrations between collaborating players in aviation, and OpsMetrics.io for fully transparent collaborative decision making. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.

• Maintenance Mobility apps

• Aircraft Mobility apps

KEYStaffNowBUSINESS/SOFTWARE AREAS

Location: Las Palmas de Gran Canaria, Spain

• Financial Management

W: www.staffnow.aero

• Mobile suite

T: +35 987 857905

• Engineering & Planning

W: www.swiss-as.com

Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA

•

• HR

• MRO

• Technical Operations

• Planning

• Staffing

• Maintenance Control

TRAX

Ready to streamline the way you source? Try StaffNow - your digital contracting workforce source.

• Component Maintenance

• Production

Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.

NAME OF PRODUCTS MARKETED

• Production & Shop

E: mkt@seaburysolutions.com

• E-enabled Aircraft Capabilities

• KEYAMOSBUSINESS/SOFTWARE AREAS

• Regulator Applications

• QA

StaffNow transforms the real staffing industry processes into digital ones following EASA/FAA regulations. All available contractors in StaffNow are pre-checked to ensure their eligibility to work. The profiles are ready for your Quality and Production departments’ review. This ensures that you get the contractors you need exactly when you need them.

NAME OF PRODUCT MARKETED

Swiss Aviation Software

• Flight simulators

E: info@staffnow.aero

• Engineering

• Performance Analytics

• Paperless Maintenance

• Warehouse Mobility apps

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.

StaffNow is the first digital platform connecting aviation maintenance technicians with MRO/OEM companies in a fast, transparent, reliable and streamlined way.

TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.

T: +353 860 621311

• Quality

E: sales@trax.aero

• Technical Records & Reliability

• Engineering

Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan

• Commercial

T: +1 305.662.7400

W: www.seaburysolutions.com

W: www.trax.aero

StaffNow

NAME OF PRODUCT MARKETED

• TRAXDoc Document Control

Seabury Solutions

E: marketing@swiss-as.com

• Supply Chain Management

KEY BUSINESS/SOFTWARE AREAS

• Production

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 78

• Multi-entity functions

T: +41 61 582 72 94

• eMRO

• Alkym, EPAS, eAuthority

• CAMO

• KEYeMobilityBUSINESS/SOFTWARE AREAS

• Material Management

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

E: info@vistair.com

Ultramain

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

KEY BUSINESS/SOFTWARE AREAS

• ULTRAMAIN ELB™

• MRO

• CAMO (service)

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

• Compliance Tracking

Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

W: www.yonder.info

• Aircraft maintenance task cards

• Digital and paperless working

DIRECTORY AIRCRAFT IT MRO • SUMMER 2022 • 79

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

• Maintenance & Engineering

Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

• Form Creation and Management

W: www.vistair.com

TrustFlight

Yonder

• Content-based Learning

• ULTRAMAIN® v9™ M&E / MRO

• Document Management and Distribution Platform

• Yonder Mind

• Aircraft log books

• Maintenance Planning & Scheduling

NAME OF PRODUCT MARKETED

T: +41 43 215 27 94

W: www.trustflight.io

• Aircraft Registry support

• ULTRAMAIN Mobile Mechanic™

• Aviation Safety Management Software

• DocuNet

• Workflow-based Content Distribution

• Compliance Tracking

• Aircraft Registry (service)

E: info@trustflight.io

• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.

T: 44 (0) 330 229 0219

• Flight Operations

• KEYSafetyNetBUSINESS/SOFTWARE AREAS

• ULTRAMAIN Mobile Inventory™

E: contact@yonder.info

T: +1.505.828.9000

W: www.ultramain.com

Vistair Systems

• Tech Log, Task Cards

E: sales@ultramain.com

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED

• Paperless Customer Care on Mobile Devices

• Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200)

• Maintenance & Engineering

Location: Zurich, Switzerland NAME OF PRODUCT MARKETED

• Digital Logbook

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Location: Albuquerque, New Mexico, USA

• CAMO support

• Military Maintenance

KEY BUSINESS/SOFTWARE AREAS

T: 01454 550663

Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

Location: United Kingdom and USA

Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

NAME OF PRODUCT MARKETED

• Electronic Flight Bag (EFB)

• Electronic Technical Logbook

• Content Management System

START YOUR INVESTMENT WITH OUR EXTENSIVE BACK ISSUES OF IT SOLUTIONS CLICK HERE AIRCRAFT IT MRO BACKBOUNDLESSISSUES

Aircraft IT MRO V11.2, Summer 2022

Articles inside

WHITE PAPER: A more efficient maintenance data standard

CASE STUDY: All change for the better at Mexicana MRO Services

CASE STUDY: Increasing engine time on wing at Neos Air

WHITE PAPER: A lifelong digital maintenance record for aviation assets, Part 1

COLUMN: What IT can do: Automating data flows between airlines, MROs and OEMs

VENDOR JOB CARD: Comply365