Aircraft IT MRO V10.5, Winter 2021

CASE STUDIES: CARGOLUX • ROLLS-ROYCE • SMARTWINGS WHITE PAPERS: IFS • CAPGEMINI NEWS AND TECHNOLOGY UPDATES

WINTER 2021 • V10.5

Rolls-Royce IntelligentEngine Using shared data to to optimize aircraft availability

MRO shop control Smartwings’ digital at Cargolux supply chain

How the freight airline manages its new Shop Control application

From procurement to repairs to AOG; an App that makes it all visible

COLUMN - HOW I SEE IT: ALLAN BACHAN

VENDOR JOB CARDS: EXSYN • ASQS

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AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: Making ‘Building back better’ a working reality WORDS: ED HASKEY

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

T

he phrase of the moment is ‘Build back better’, an expression of hope that the world will emerge from the pandemic a better and more able place than it was before. Perhaps, in aircraft M&E/MRO, we will need to be more prosaic but also more focused than that. The pandemic has posed a number of new challenges such as whole fleets having to be parked but maintained ready for the return to service. Also, with the need to maintain social distancing and avoid too many fingers on keyboards, airlines and MROs have turned to the mobile and paperless solutions that they had previously regarded as ‘nice to have one day’. All of this has heightened awareness of the possibilities for processes that are supported by IT solutions and, consequently, a number of established and new possibilities are now being explored or, increasingly, deployed.

This modernization drum is one that the IT suppliers to aviation have long been banging but now they have an audience of users who want to listen. As with any crisis, the pandemic has accelerated developments as well as their adoption. And, of course, we must not forget that it has been technology that enabled selection, planning, implementation and follow-up work to continue remotely through the past eighteen months. As always, AircraftIT MRO, through our close vendor links, is able to tap into what readers need in order to navigate this new and, we hope, better post-COVID world of MRO IT solutions.

Following up on part 1’s selection and implementation process, part 2 of the case study from Cargolux rounds off the airline’s new Shop Control Application, with a walk through the solution in practice. The Case study from Rolls-Royce offers a superb example of how IT solutions, properly applied, can help a business to build back better, in this case, in pursuit of 100% reliability through Product Lifecycle Management. On a very practical level, even the best processes and practices in MRO will only be as good as the availability of the right materials when they are needed. Our next case study is built around an App that has enabled Smartwings to take control of its supply chain.

As well as case studies, there is also a good amount of original thinking in the white paper from Rob Mather of IFS who shares some technologies that are already available for those who want to harness the power of digital technology. Allan Bachan, from ICF, suggests, in his column, ‘How I see IT’, ideas to tackle the supply chain forecasting problem brought about by fewer and less predictable data during the pandemic.

Vendor Job Cards from EXSYN Aviation Solutions and ASQS (Advanced Safety and Quality Solutions) complete a great array of information combined with our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’. Aircraft IT MRO: in a changing business environment, the maps and directions are here.

AIRCRAFT IT MRO • WINTER 2021 • 3

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CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

28 CASE STUDY: Rolls-Royce and QOCO; working together for PLM Nick Ward, Head of Product Management for Digital Services, Civil Aerospace at Rolls-Royce Airlines seek 100 per cent reliability with zero OAGs and delays which requires no unexpected engine failures. Read how Roll-Royce has harnessed data and digital technology to drive predictive maintenance in pursuit of 100 per cent reliability.

34 VENDOR JOB CARD: EXSYN Aviation Solutions Sjoerd Stilma offers us an insight into the daily business at EXSYN and how the team supports airlines and MROs addressing some of the harder aircraft data challenges In the first of our Q&A pieces, Sjoerd Stilma, Aircraft Data Consultant at EXSYN Aviation Solutions, completes his ‘Job Card’ for Aircraft IT.

36 WHITE PAPER: Technologies for a promising future Rob Mather, Vice President, Aerospace and Defence Industries, IFS Airlines and MROs are turning to new technologies and digital transformation. Here are three areas where technologies can be easily integrated to quickly deliver competitive advantage.

42 CASE STUDY: Smartwings journey to a more effective digital supply chain Petr Barton, Head of Logistics & Stores, Smartwings M&E/MRO supply chain embraces a range of functions from procurement to exchanges to repairs, and dealing with an AOG. This case explores an App that organizes and manages the supply chain in a visible manner.

46 COLUMN: How I see IT: Addressing the Global Supply Chain crisis Allan Bachan, VP, Managing Director, MRO Operations, ICF One impact of the pandemic has been to reduce MRO activity and, therefore to reduce supply chain activity and that will make forecasting more difficult and impact on current transactions. Allan Bachan suggests simulation centric software as a good solution.

48 CASE STUDY: Cargolux & TRAX eMOBILITY Q&A Part 2 Stephane Kastler, Director of Maintenance & Production, Cargolux In Part 2, we’ll be walked through the Shop Control Application with an explanation for each stage, for readers to learn how the application works in the MRO environment at Cargolux.

54 MRO Software directory A detailed look at the world’s leading MRO IT systems.

40 VENDOR JOB CARD: ASQS (Advanced Safety and Quality Solutions).

Günther Schindl offers us an insight into the quest for quality and data integrity that marks ASQS as a high-quality partner for customer airlines and operators In a further Q&A piece, Günther Schindl, Co-Founder & CEO, ASQS, completes his ‘Job Card’ for Aircraft IT. AIRCRAFT IT MRO • WINTER 2021 • 5

NEWS & TECHNOLOGY T:108 mm

M3 Solutions joins the AircraftIT Vendor Panel

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With the number and variety of devices now employed in the airline and MRO sectors, their management is an issue of growing importance. In that context, M3 Solutions, the latest vendor to join the AircraftIT Vendor Panel, has just the solution to keep control.

M3 Solutions is a US technology solutions company and the innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. Established in 2011 and headquartered in Fort Lauderdale USA, M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as an established global partner network to service the needs of customers worldwide.

The Platform is currently used in various environments such as Airline facilities, Military organizations and training centers worldwide.

The solution allows administrators to fully control the process of physically managing, distributing, charging, and monitoring an organization’s portable device inventory. The solution also enables easy remote and unattended content distribution including OS, App and Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablet models and is versatile enough to allow for different types of hardware devices running any OS, within the same installation.

If you are concerned with access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your fleet of portable devices and their content, the M3 Platform provides the ideal solution.

Welcoming this latest member to the Vendor Panel, AircraftIT COO, Scott Leslie, said: “Our vendors and their experience have always been the bedrock on which AircraftIT’s authenticity has been built. With the arrival of M3 Solutions, we see that strength improved in breadth as well as depth. Mobile and paperless processes have taken on so much importance, and the management of the devices that facilitate those is critical to their successful deployment.”

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AIRCRAFT IT MRO • WINTER 2021 • 6

NEWS & TECHNOLOGY

Seabury Solutions’ M&E and MRO software to power LAS Cargo’s aircraft maintenance operations In late September 2021, Seabury Solutions, a subsidiary of New York-based Seabury Capital Group LLC and a market leader in delivering aircraft M&E and MRO software solutions for the aviation industry, announced the addition of a new customer for its Alkym® Platform, a Colombia-based cargo carrier, Líneas Aéreas Suramericanas S.A.S. (LAS Cargo).

“Digital innovation continues to be top-of-mind for executives across the airline industry. The digital economy is expanding at its fastest pace and the shift to digital transformation initiatives among carriers, including cargo operators, is being accelerated by the effects of the pandemic,” noted Manuel Roché, Seabury Solutions’ VP, Sales & Marketing LATAM. For airlines, this means that acting fast is key. But to act faster, airlines need technology solutions that advance their digital transformation agendas and are supported by a technological partner that can implement and comprehensively support solutions for their new processes. Following an exhaustive selection process, LAS Cargo enlisted the support of Seabury Solutions, licensing several modules of the Alkym suite, to implement the applications for Planning, Engineering, Maintenance Control, Purchasing and Repairs,

Inventory, Receiving and Dispatch, Reliability and MRO, as well as the mobile application for mechanics and inspectors.

“The implementation of Alkym in LAS Cargo allows us to advance in our technological value proposition focused on digital transformation in the processes,” asserted Juan Pablo Bonilla, LAS Cargo IT Manager, adding that “we are sure that with this application in a 100% cloud infrastructure and with the support of Seabury Solutions we will be able to advance in this way.”

With the implementation process currently under way, Alkym is already supporting the airline’s M&E and MRO operations. LAS Cargo will continue to receive ongoing support from the Seabury Solutions team for the software’s support, maintenance, and updates in the future.

Maurice Thorin Brauer, Chief Executive Officer of LAS Cargo, commented that “LAS Cargo is focused on an ambitious transformation plan that involves a change from corporate governance and its strategic plan, which is centered on a digital culture to provide technological solutions to all stakeholders. Alkym plays an important and fundamental role in that.

Read the full story on Aircraft IT

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In mid-October 2021, EXSYN Aviation Solutions launched the latest release of AVILYTICS to the industry. In Avilytics 4 several new key features are introduced, including: • The ability to develop your own dashboards and graphs thru the Avilytics DEVELOPER upgrade; • Introducing PULSE to enable use rs to set their own thresholds and received notifications; • Better insights into AOG risk failure probability calculations for your aircraft; • Easier reliability report creation.

Avilytics is EXSYN’s integrated solution for advanced reliability analysis, reliability reporting, predictive maintenance and organizational efficiency analytics. With Avilytics, aircraft operators can achieve less unscheduled maintenance and operational disruption and increase their aircraft and fleet reliability. It combines intuitive online dashboarding with the ability to distribute offline reports to stakeholders in the organization. The system builds on advanced analytics technologies such as machine learning and natural language processing.

Through ease of integration, data contained within the operator’s systems can be easily unlocked and made available for analytics purposes. This full eliminates the need with operators to manually collect their data and prepare this for analysis and reporting purposes. Avilytics forms part of the wider aircraft data management platform available at EXSYN. EXSYN Aviation Solutions: EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. EXSYN provides a suite of digital solutions to allow airlines to benefit from the capabilities of today’s digital technology. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT skills. Allowing to combine industry expertise with technology knowledge.

EXSYN’s aircraft data management platform and its various solutions are deployed with more than 20 different airlines and MRO’s across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. In its entirety well above 150TB of aircraft data has moved across the platform in one way or another. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MRO’s the ability to not just record airworthiness and maintenance data but also drive value from their data thru business optimization, maintenance costs reductions and higher fleet availability.

AIRCRAFT IT MRO • WINTER 2021 • 8

NEWS & TECHNOLOGY

EmpowerMX awarded multi-year SaaS contract from MRO Holdings EmpowerMX, a leading provider of cloud-based software used by the world’s airlines, MROs, and OEMs to more efficiently plan, execute, and optimize aircraft maintenance, announced in early November 2021 that it has been awarded a major multi-year software as a service (SaaS) subscription contract from MRO Holdings, the largest provider of airframe maintenance in the Americas.

MRO Holdings serves many of the largest and most respected airlines and freight carriers in the world from its facilities (Aeroman, TechOps MX, Flightstar, North State) strategically located throughout North and Central America.

“Our partnership-oriented approach and focus on operational excellence have allowed us to provide our clients industry leading performance metrics, but we are always pursuing new and innovative ways to enhance value. EmpowerMX is best suited to drive significant efficiency gains throughout our entire business, accelerate the digitization of our operations, and support better alignment with the evolving industry needs.” said Greg Colgan, CEO of MRO Holdings Myles Nichols, Chief Operating Officer of MRO Holdings added, “As the industry standard, EmpowerMX delivers an end-to-end cloud-based system that integrates time tracking, materials management, and workforce optimization, and seamlessly interfaces with the systems of our customers. The software offers a compelling ROI and myriad of benefits including real-time insights, data-driven visibility into project and task completions, greater labor efficiencies, and digitization of paper-based processes — all of which are expected to result in faster turnaround times and increased aircraft availability for our clients.”

“We are excited for the opportunity to deploy EmpowerMX throughout MRO Holdings, a world class operator and leader in aviation maintenance. We appreciate MRO Holdings’ commitment to EmpowerMX and look forward to serving as the company’s long-term partner to drive digital MRO and enhanced efficiencies.“ commented Dinakara Nagalla, Empowermx CEO. “MRO Holdings chose EmpowerMX’s software solutions as a key element to support their strategic growth plans, which reinforces our position as a leader in accelerating the industry’s digital transformation,” said Jim Sturgis, Chief Operating Officer at EmpowerMX. “This multi-year contract is a strong affirmation of our product strength, and ability to lead the next wave of change in aviation MRO with our digital platform and connected workforce solutions.

Aviation is a resilient industry and has shown time and again its ability to recover after being impacted by significant world events, and these contracts support our belief in the industry’s recovery, and continual drive for improvement.”

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NEWS & TECHNOLOGY 2021 Nov_Aircraft IT eJournal_m2.pdf

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Titan Airways goes paperless with eTechLog8

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Conduce and Titan Airways were delighted to share that on 16th September 2021 Titan Airways received their ‘Letter of No Objection’ from the UK CAA to use Conduce’s electronic logbook (ELB) solution, eTechLog8. On the same day, eTechLog8, which was already on-board the UK based fleet and being used in parallel, became the legal record for Titan Airways’ first paperless UK eTechLog8 flight. With eTechLog8 deployed across the whole fleet, Titan Airways now benefits from the availability of real time accurate aircraft information 24/7 and has eradicated paper technical logbooks from the cockpit.

The eTechLog8 project commenced in January 2020 but the brakes were applied in March 2020 due to the global pandemic.

Undeterred by the industry wide

AIRCRAFT IT MRO • WINTER 2021 • 10

chaos, the project team kept up desktop trials until the project recommenced in December 2020. This parallel desktop trial enabled the configuration to be fully tried and tested and paved the way for Titan Airways to fully replace the paperbased aircraft technical logbooks, including deferred defect logbooks and cabin logbooks, with a smart electronic solution.

The UK CAA approval came in quick succession after another exciting project milestone last month. In August 2021, Titan Airways received their AOC Application Approval from Transport Malta and began flying with eTechLog8 on board from day one of Maltese operations. As eTechLog8 is approved with many airlines in Malta, the approval was the swiftest eTechLog8 approval by a national airworthiness authority to date, a

NEWS & TECHNOLOGY

testament to the hard work and commitment of all involved.

The Conduce project team, led by Vera Bankina, Senior Project Manager, provided Titan Airways with full system configuration advice, bespoke training material and users guides for the eTechLog8 suite of products. Conduce also provided full support to meet the requirements of the UK CAA and Transport Malta to allow for the adoption of an ELB. Vera commented “With admirable perseverance and despite the struggles of 2020, the Titan team managed to approve eTechLog8 as their primary technical log system and hit a couple more milestones along the way — the addition of a new aircraft model to the fleet and a new AOC — both with eTechLog8 onboard from day one. That was a fantastic job by the professional team — Conduce are very proud of this project and looking forward to the next phase.”

At Titan Airways, the project was run directly by the engineering team, led by Sara Bellis, and worked

closely with all areas of the Airline, from Flight and Ground Operations to Finance. The unique challenges caused by COVID-19 meant that training staff at all levels was a huge challenge which, combined with the nature of the operation and fleet types, required a determined approach to bring the

system to fruition.

Dave Bunker, Engineering Director at Titan Airways, commented “Our thanks to the Conduce team for working closely with us on this project throughout a difficult period where remote working has become the norm and learning curves steep”.

Conduce: With offices in the UK and Australia, Conduce provides robust mobile solutions for the world’s airlines. eTechLog8 is the leading ELB solution to replace paper technical logbooks and is certified by many National Airworthiness Authorities worldwide, often managing multiple AOC’s. Full integration with many MIS/MRO back-office airline systems is standard.

Titan Airways: Titan Airways is an independent UK charter airline, led by aviation experts with a wealth of knowledge and experience. Founded in 1988, Titan Airways is operational 24 hours a day, 365 days a year. Titan Airways takes pride on the in-house team’s skill and attention to detail, which ensure the highest standards of care.

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AIRCRAFT IT MRO • WINTER 2021 • 11

NEWS & TECHNOLOGY

World’s largest commercial fleet of tactical ex-military aircraft, Draken International TRUSTS Ramco Aviation At the beginning of September 2021, Global aviation software provider Ramco Systems announced that it will implement its Aviation M&E MRO Suite V5.9 at Draken International, a leading provider of tactical fighter aircraft for contract adversary air (ADAIR) services to the defense industry, across its global operations in both CONUS and OCONUS locations. Ramco Aviation Software will offer a one-stop solution for managing Draken’s global operations as well as a scalable software platform that will support the company’s rapid expansion plans.

Ramco’s next-gen, Defense/ITAR (International Traffic in Arms Regulations) compliant Aviation Software, will offer Draken modules covering Maintenance, Supply Chain Management, Flight Operations, Safety and Quality, to help in managing

diverse training fleet and defense operations seamlessly. The solution will provide a holistic overview of entire operations with its real-time dashboards and analytics, which will help Draken’s tactical fighter aircraft achieve a higher mission

readiness rate. In addition, with its digital enablers like state-of-the-art mobile apps, digital task cards, HUBs, Artificial Intelligence (AI) and Dashboards, Ramco will also help Draken in its overall digital transformation journey, thus realizing paperless

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NEWS & TECHNOLOGY

operations, improving process efficiencies, and reducing costs.

“At Draken, we constantly drive efficiency and innovation to provide our DoD (Department of Defense) customers with the best value. As we looked at our long-term requirements, we identified the need for a tool that could deal with the complexity of multiple aircraft fleets, geographically dispersed sites, future government compliance issues, large workforce quality and training tracking — all in a package which minimized workload and could scale with our global expansion plans. No easy task for a next generation Aviation MRO software package. Ramco Aviation Software was the solution to all our requirements. The one stop solution, offering capabilities to address the demanding requirements of the Defense segment, will help us achieve and maintain high mission readiness befitting our customers.

We are happy to embark on a digital transformational journey with Ramco.” was how Bill Tart, COO, Draken International explained the development.

Virender Aggarwal, CEO, Ramco Systems, added, “Securing the trust of the top four ADAIR operators in the U.S.A. is a landmark achievement, and we are thrilled to achieve this within a short time of entering the Defense Asset Management segment. Our partnership with Draken underscores our experience in implementing solutions for ADAIR operations, and we are excited to be supporting them on

their journey of digital transformation.”

Ramco Aviation: Ramco Aviation, Aerospace & Defense is trusted by 24,000+ users to manage 4,000+ aircraft globally. Accessible on cloud and mobile, Ramco Aviation & Defense Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircrafton-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence based solutions, powered by cool new features such as digital task cards, offline capability, chatbots, mail bots, HUBs and cognitive solutions. With 80+ Aviation organizations onboard, Ramco is the solution of choice for top heli-operators, leading defense companies, space launch vehicles, UAS/Drones, eVTOL and multiple MROs around the world.

Draken International: Draken International, headquartered in Lakeland, FL and with operations based out of Fort Worth, is world’s largest defense adversary air operator.

With a fleet of 150 tactical fighter aircraft, Draken owns and operates the world’s largest commercial fleet of tactical ex-military aircraft. Draken supports military training objectives around the globe, providing tremendous cost savings over the use of traditional military fighter assets. As an organization, they are uniquely positioned to answer the growing demand for contract air support.

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NEWS & TECHNOLOGY

Rusada unveils Inventory Management App for ENVISION Right at the end of September 2021, Rusada, the global aviation software provider, announced the release of the latest mobile application for its Airworthiness, MRO, and Flight Operations solution ENVISION. ENVISION Stock allows warehouse and stores personnel to perform multiple common inventory tasks on-the-go. Users can receive, relocate, and issue stock as well as conduct inventory counts, and ship assets, all from a tablet or phone. This removes the need for paper printouts and handwritten notes as all necessary information is available within the app. It is also capable of scanning barcodes on parts or orders using the device’s camera, thereby speeding up data entry and eliminating user errors.

This is the second mobile application released by Rusada this year after their maintenance execution app, ENVISION Tasks, launched in May. ENVISION Stock is available on iOS and Android devices and is

fully approved by both Apple and Google.

Julian Stourton CEO at Rusada said; “A key focus for us over the last 18 months has been the digitization of processes that are still being carried out via paper. So much time is wasted, and effort duplicated when users are required to perform an activity, record it on paper, go back to a desk and then update a system. ENVISION Stock does away with all this, providing users instant access to information wherever they are. I would like to congratulate our development teams on the launch of another excellent application and am looking forward to seeing it in use in the real world with our growing customer base.”

Rusada: Rusada is a global aviation software provider established in 1987 and headquartered in Switzerland. With operations in the Middle East, Asia, Europe and the Americas, Rusada supports more than 100 major customers worldwide with software

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AIRCRAFT IT MRO • WINTER 2021 • 14

Photo: redlegsfan21 that manages 2,000 aircraft in 40 countries.

The company’s ENVISION software provides key management information and operational process control for aircraft operators, maintenance and repair organizations (MROs), original equipment manufacturers (OEMs) and aviation service organizations.

NEWS & TECHNOLOGY

Electronic Tech Log from TrustFlight receives rare endorsement from EASA In early October 2021, Aviation software specialist, TrustFlight, received a letter of endorsement from the European Aviation Safety Agency (EASA) for its powerful Electronic Tech Log digital workflow application, part of the company’s advanced operational management solution, Centrik.

The Electronic Tech Log has been designed to provide flight crew and engineering teams with remote, up-to-date access on the operational status, flight and maintenance history of their aircraft. The system places all relevant data in one easy-to-access portal, removing the need for outdated paper processes, helping to eliminate transcription errors and deliver significant improvements in efficiency.

After conducting an extensive evaluation of the system’s performance across a range of airworthiness, operations and cybersecurity requirements, EASA

presented TrustFlight with a letter of No Technical Objection (NTO) for the Electronic Tech Log — one of the few times the agency has offered such an endorsement for a system of this type, complementing the recognition Centrik has already received from numerous EASA regulatory authorities.

“Our goal as a business is to demonstrate the true potential of digital workflow solutions for the aviation industry — something that is much easier to do when you have the support of the regulatory bodies behind you.” said Karl Steeves, CEO at TrustFlight.

The recommendation from EASA for TrustFlight’s comprehensive aircraft management tool also means European operators can cite the NTO as a supporting document in any related acceptance or approval process, helping to deliver further improvements in efficiency.

Steeves continued, “The Electronic Tech Log delivers genuine time and cost savings to our clients by cutting out the paperwork and digitizing some age-old processes. When you add in the wealth of industry knowledge, experience and regulatory expertise we have within our team, we’re genuinely able to offer our clients a comprehensive level of support across their entire operation.”

The NTO will allow TrustFlight to help European operators quickly transition to further paperless operations, including Electronic Signatures, Digital MEL deferrals and Electronic Certificates of Release to Service. When combined with the company’s suite of additional products and services, aviation businesses from all sectors of the industry can turn to TrustFlight to make the move towards a more digital future.

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AMOS. AGAIN.

“ It has been a very challenging project from the start, with the AMOS team we overcome many difficulties and together we achieved a successful launch within a year. Amazing result indeed and HK Express will continue to maximise the potential of AMOS,” General Manager of Maintenance and Engineering Department, HK Express

HK Express takes off with AMOS, the world-class M&E software solution.

HK Express places its confidence in Swiss-AS not only as a software product provider, but also as a cloud and operational services provider by subscribing to the AMOS Cloud Hosting Solution.

AMOS allows the airline to optimise their maintenance, engineering and logistics needs while assuring their compliance with a complex system of aviation regulations.

SWISS-AS.COM AIRCRAFT IT MRO • WINTER 2021 • 15

NEWS & TECHNOLOGY

A new development for MRX Systems To maintain its proximity with its clients while continuing to build ever more innovative software, MRX Systems announced in mid-October 2021 that it is increasing its team.

After concluding contracts, in recent times, with a good number of new customers (13 new clients in 2021 with the most recent being, Air-Glaciers and Flugplatz Birrfield in Switzerland, Wucher Helicopter in Austria and Mediterranean Coastal Airlines in Malta), the need to go ever further pushes on to kick-start the recruitment process.

To assist the team in the growth and development of their products, MRX Systems is looking for a full-stack developer to help their R&D department and take part in the creation of new features, maintenance of the system, and customer support when needed. The role will take place in Monaco’s branch office. This recruitment will be decisive for the development of new projects.

Among these projects, here is an example of future development. You might not know about Blue LOG yet, though it is one of the most promising features to enhance Blue OPS experience. Launched in 2011, the electronic pilot logbook application suffers from a legacy

technology (MS Silverlight) and needs rewriting and adaptation to a new programming language. To achieve this target and sustain its growth, MRX Systems decided that an additional full-time developer will have to come to strengthen their permanent development team.

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AIRCRAFT IT MRO • WINTER 2021 • 16

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Five reasons to choose Blue MRO

by MRX Systems Built to handle the full workflow of MRO centers while complying with their requirements, Blue MRO is the ultimate tool to digitalize the maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one and exhaustive automatically generated full work report.

Blue MRO remains the quickest and most secure option available. Here are five reasons to choose this part 145 operations management solution: Quotation and Invoicing: Generate quotations for your regular and ad hoc customers, or receive new requests automatically from Blue EYE. Customer validation can be made through the dedicated iPad app, transforming approved quotations into work orders automatically. Create invoices, claims and credit notes in minutes thanks to the automatic selection of quoted man hours and spare parts.

Project Management and Reporting: Manage your project scheduling and technicians’ rostering via a designated planner, quickly get a view of parts, tools and materials allocation to improve workflow and quality control. Just like with Blue EYE, upload related files into the relevant project and automatically produce documented and referenced reports.

Full Work Report Automatic Generation: Blue MRO enables you to generate a Full Work Report automatically at the end of each project. The data entry control features guarantee that no mandatory signature, part certificate or related file is missed or incorrect at each stage of the maintenance and all these are included into the final report. In one click, the result is an exhaustive, organized and referenced full work report that will become a key selling feature. eJobCard iPad App: With the eJobCard iPad App, communication between CAMO and MRO has never been so simple. Instantly share job description and retrieve data from your technicians. From the iPad app, technicians can: View all assigned jobs; Open and read jobcards; Report findings, illustrated with pictures; Update parts, tools and resources used in seconds with QR codes; and sign off tasks and CRS directly on the device.

Online / Offline Work Environment: Blue MRO iPad App also offers all its features offline, all data is locally saved on your device, ready to synchronize when you reconnect to the internet.

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AIRCRAFT IT MRO • WINTER 2021 • 17

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Swiss-AS opens new office in Japan In late October 2021 it was announced that the ‘Land of the Rising Sun’ has welcomed its first AMOS office in cooperation with Lufthansa Systems. The expansion to East Asia has been approved by the management board of Swiss AviationSoftware and has resulted in the establishment of a new business location in Tokyo as of October 1st, 2021. The Tokyo office is an extension of the existing Singapore branch and its staff will report to and closely cooperate with the AMOS Asia-Pacific Business Unit.

Why Japan?

The establishment of the new East Asia office in Japan is the result of several factors that make this country the perfect candidate for such an expansion.

Since the opening of the Swiss-AS Singapore office in 2013, the APAC customer base has grown by over 400%. Even though Singapore is a key Asian hub, East Asian countries, such as China, Japan,

Taiwan and North and South Korea, can be reached more efficiently from the new Tokyo office. The new office location also benefits from a more favourable time zone difference with Oceania.

Secondly, it is safe to say that there are major cultural differences between East Asia, Southeast Asia, and Oceania, which require specific approaches for the different sub-regions. Splitting the responsibility for business development into smaller regional areas allows for a more focused strategy and customer approach, while at the same time fostering the long-term growth of Swiss-AS in the region.

Japan is not only the third largest economy in the world and the fourth to sixth largest aviation market (depending on the metric), it is also the sixth largest venture capital investment market in the world with strong government initiatives to accelerate the growth of the aircraft maintenance industry (Okinawa Aviation Industry Cluster) and IT start-ups

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AIRCRAFT IT MRO • WINTER 2021 • 18

(Start-up City Fukuoka).

Though the Asian-Pacific region is currently preoccupied with combatting the pandemic, Swiss-AS is convinced that the Asian-Pacific aviation market will again become a driving force in the global aviation market; against this background, they consider a growing presence in the Asian-Pacific market key to long-term success.

Swiss AviationSoftware and AMOS: AMOS is a comprehensive, fully-integrated MRO software solution being developed and distributed by Swiss AviationSoftware. Swiss-AS has more than 190 customers worldwide and is a leading MRO software provider. Customers include pure operators of all sizes, major low-cost, regional and flag carriers, large airline groups and MRO providers. In the Americas and in Asia, AMOS is distributed through a partnership with Lufthansa Systems.

Read the full story on Aircraft IT Website

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Grupo Lomex goes live with Ramco In early November 2021, Grupo Lomex, México’s most important holder of helicopter companies, announced that it has successfully implemented Ramco Systems’ advanced Aviation Suite to digitally transform and integrate its business operations into a unified platform for its subsidiaries: Grupo Lomex, through its companies, provides rotary and fix wing services to industries such as the oil and gas, electricity, and VIP among others. Grupo Lomex is also a Fixed Base Operator (FBO) and has maintenance centers for its MRO activities based in Ciudad de México, Monterrey, Ciudad del Carmen and Peru, authorized to support multi-variant fleets including Bell, Leonardo helicopters and Embraer business jets.

Ramco’s fully integrated one-stop solution has replaced Grupo Lomex’s existing legacy application. With modules for Maintenance, Supply Chain Management, Safety and Quality, Flight Operations, Electronic Flight Bag, MRO Sales, and Finance, Ramco Aviation Suite V5.8 is bundled with next-gen innovation around Mobility, Hubs, and Dashboards.

The next-gen features of Ramco Aviation Suite support Grupo Lomex’s operations, such as flight services and charter, MRO and FBO, and offers a next-generation platform that will help to achieve end-to-end visibility and keep up with its rapid expansion plan.

“We are pleased to have embarked on our digital transformational journey with Ramco. Ramco’s Aviation MRO and air transportation services suites not only integrates all our processes but also introduces us to next-gen technologies such as MAIL IT and dashboards to improve our operational efficiency and increase productivity.” said Hector Gonzalez Weeks, CEO of Grupo Lomex Aviation Division Manoj Kumar Singh, Executive Vice President — Aviation, Aerospace & Defense, Ramco Systems, added, “We continuously strive to offer innovative next-gen solutions to our clients that will enable them embark on the digital transformation journey and reap its benefits. Having won the Trust of 7 of the Top 10 Heli-operators in the United States; this successful go-live further reinforces our leadership in addressing the Heli-operator segment with an end-to-end Aviation solution. We are confident that Ramco’s one-stop solution will help Grupo Lomex optimize its time and resources.”

At Grupo Lomex safety is always first. For this reason, they focus on the highly qualified personnel to carry out all activities under strict quality procedures during the maintenance, repair, and operation of all aircraft. The continuous improvement, the guarantee of satisfaction for clients, and the quality of the company’s services has placed them as one of the most important players for air services in Latin America.

Read the full story on Aircraft IT Website

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AIRCRAFT IT MRO • WINTER 2021 • 19

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ASQS announces collaboration with ASL Aviation Holdings

ASQS GmbH, a leading specialist in the provision of integrated and web-based aviation QMS and SMS software announced, in mid-October 2021, a new contract with the global aviation services group and a world leading ACMI airline operator for major cargo and passenger airlines, ASL Aviation Holdings.

The Ireland-based multi-disciplinary aviation services organization ASL Aviation Holdings operates four European airlines, ASL Airlines Ireland, ASL Airlines Belgium, ASL Airlines France and ASL Airlines United Kingdom, and associate and joint venture airlines in South Africa and Thailand.

The integrated quality and safety management system IQSMS will provide each of ASL’s European operations — ASL Airlines Ireland, ASL Airlines United Kingdom, ASL Airlines France and ASL Airlines Belgium — with a centralized platform for operational auditing, reporting and risk management, and will also allow ASL to link its Flight Data Monitoring (FDM) software directly to IQSMS via the FDM Risk Module.

“One of our objectives has been to streamline and standardise our tools, policies and procedures across the Group, and the IQSMS platform will very much help us achieve that objective. Other benefits include using common key safety performance indicators and a common risk classification process, and the dashboards will provide us with real time safety information, allowing us to allocate resources in a timely fashion. The implementation of IQSMS will allow us to build on our existing commitment to Safety and Quality as ASL core company values,” said Jack Durcan, Group Flight Safety Manager at ASL Aviation Holdings.

“It’s an extensive and exciting project and I am looking forward to supporting our new client in the implementation process” added Ruben Inion, Key Account Manager at ASQS, who coordinates the implementation of the system with ASL Aviation Holdings.

ASL Aviation Holdings: ASL Aviation Holdings, a global aviation services company with airlines based in Europe, South Africa and Asia, and is a world AIRCRAFT IT MRO • WINTER 2021 • 20

NEWS & TECHNOLOGY

leader in ACMI airline operations serving major cargo and passenger airlines.

Headquartered in Dublin, Ireland, ASL’s six airlines include ASL Airlines Ireland, ASL Airlines Belgium, ASL Airlines France and ASL Airlines United Kingdom in Europe. ASL also have joint venture and associate airlines FlySafair in South Africa and K-Mile Asia in Thailand. The group also includes several leasing entities. ASL Aviation Holdings operates cargo services for the world’s leading express parcel integrators and online retailers. Group airlines also operate scheduled and charter passenger services under its own airline brands on domestic, international, and intercontinental routes in Europe, Asia, the Middle East, North America and Africa. ASL has a global team of 2,500 people of 51 nationalities. The Group has a fleet of 130 aircraft that includes 11 aircraft types ranging from the turbo prop ATR 72 to the Boeing 747. ASL’s agreement with Boeing for 20 Boeing 737-800BCF ‘Boeing Converted Freighters’, will see the entry into service of the tenth aircraft later this year.

ASQS and IQSMS®: ASQS (Advanced Safety and Quality Solutions) is a global provider of SMS and QMS aviation software headquartered in Vienna (AUT), with a branch in Bangkok (THA) and Calgary (CAN). The company specializes in the development of web-based integrated safety and quality management solutions for airlines, business jet operators, helicopter operators, airports, ground handling agents/FBOs, and maintenance organizations.

Read the full story on Aircraft IT Website

Ultra Air takes off with AMOS

Swiss-AS and its Miami based AMOS Business Unit within Lufthansa Systems was delighted, in mid-October 2021, to welcome Ultra Air as the latest addition to the AMOS Community in the Americas. After a short and efficient pre-sales process due to the excellent reputation of AMOS, the Colombian start-up has selected AMOS. Ultra Air is based in Medellín and will be a low-cost operator with an Airbus A320 fleet. The carrier has opted for the AMOS Airline Edition and will benefit from the AMOS Cloud Hosting Services.

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AIRCRAFT IT MRO • WINTER 2021 • 21

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Success Story — AMOS Cloud Hosting by Swiss-AS The past 18 months, more than ever, have shown to Swiss-AS that optimization and cost saving measures are under constant review. AMOS customer voices are in tune with this perception: One customer, Viva Aerobus, Mexico commented; “The professionalism of the AMOS hosting and support team has allowed us a high performance and stability in the use of the tool in our maintenance bases, also helping to minimize the costs for the use and maintenance of hardware” Swiss-AS currently hosts more than twenty AMOS customers globally and has recently increased the flexibility of the service portfolio by offering more granular, customer-tailored and on-the-spur-of-the-moment adjustable solutions while, in addition, giving customers the possibility to choose from several cloud providers. We are convinced that with the wider portfolio we will reach more AMOS customers who are ready to rely on our unmatched service portfolio that includes the constant monitoring of the system’s operation to anticipate and prevent failures. The high quality of the hosting package is validated by the excellent customer feedback that we receive — each year anew — from our hosting customers: Sepang Aircraft Engineering, Malaysia explained; “Going extra miles to deliver value beyond the customer expectation is the key fundamental support that any

customer would look for and my experience with AMOS Hosting team in this is uncountable, as they will reach out to me in all available communication channels to provide answers at any time. I have no doubt that AMOS Hosting team is a great team player and will always seek out for their proficiency”

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AIRCRAFT IT MRO • WINTER 2021 • 22

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Seabury Solutions’ MachineReadable Travel Document Solution advances Mauritius Aviation Authority’s licensing capabilities Company’s eAuthority Suite Supports Digitization and Automation of Aviation Certification and Licensing Processes

In late October 2021, Seabury Solutions, a subsidiary of New York-based Seabury Capital Group LLC and a leading provider of regulatory compliance software solutions for the aviation industry, announced that the company had implemented a Machine-Readable Travel Document System for the Department of Civil Aviation Authority Mauritius (DCA Mauritius). DCA Mauritius engaged Seabury Solutions to leverage the eAuthority® platform to automate certification and licensing processes through the development and customization of a Machine-Readable Travel Document System.

“Aviation authorities have been increasingly focused on accelerating digitization initiatives with the goal of streamlining operational procedures and keeping pace with rapidly evolving requirements within the global aviation regulatory environment,” said Luc Beaudoin, Seabury Solutions’ Senior Vice President and Head of CAA Practice.

DCA Mauritius is currently using eight of the thirteen modules furnished within eAuthority to ensure compliance, productivity, and operational efficiency in line with ICAO, EASA, and FAA regulations.

“This newly implemented system will enhance DCA Mauritius’ digital offerings, enabling the department’s customers to apply for issuance, renewal, or amendment of aircraft and professional certifications and licenses through a fully automated and user-friendly process,” added Beaudoin. eAuthority is the market’s most advanced safety oversight software developed specifically to meet the needs of civil aviation authorities and airports.

Through its multi-layered structure and advanced dashboards, eAuthority boosts the operational efficiency of departmental staff while providing up-to-date and accurate information to management in real time.

DCA Mauritius: The Department of Civil Aviation Authority Mauritius (DCA Mauritius) is responsible for the safety, regularity, affordability, and efficiency of civil aviation operations within the territory of the Republic of Mauritius, and within the airspace under its responsibility. It is their aim to be recognized as the best regulator of civil aviation and the best provider of air navigation services in the region.

Read the full story on Aircraft IT Website AIRCRAFT IT MRO • WINTER 2021 • 23

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Greater Bay Airlines takes off with AMOS • Newly founded Hong Kong based value carrier joins the AMOS Community • Swiss-AS provides its cloud solution and operational services • GBA and Swiss-AS working as one team AMOS to support ambitious growing plans

Welcoming Greater Bay Airlines Company Limited (GBA) to the large AMOS Community at the start of November 2021, one of latest customer acquisitions of Swiss-AS, has been all the more delightful for Swiss-AS, as the deal could be concluded with a start-up airline preparing its operational launch in the midst of the severest aviation industry crisis. The Hong-Kong based and newly founded value carrier starts flying soon with initially three B737-800 and aims to expand its fleet to more than 30 aircraft by 2026.

To initiate its operation and support the gradual growth of its activities, the Maintenance Division of Greater Bay Airlines will make full use of the scalability of AMOS, as the system meets all the current needs of the start-up airline and has the potential to support the ambitious growth plans of the airline. Furthermore, with the choice of AMOS, the integration of the core MRO system with GBA’s eco-system has been ensured. Selecting AMOS coincided with Greater Bay Airline signing with/for flydocs, one of the leading asset management solution providers in the aviation industry. With flydocs the airline is able to automate and digitize its aircraft records from day one, while at the same time benefitting from the seamless integration between AMOS and flydocs.

Greater Bay Airlines relies on third party maintenance providers (including AMOS customer, HAECO) for both Line and Base Maintenance. Additionally, the airline selected Lufthansa Technik for the provisioning of CAMO services. Such partnerships support the very lean organization model of the young airline and allow it to focus on its core business.

“We, at Greater Bay Airlines Engineering, searched the market for a provider that does not only deliver a system to us, but could support our rapid implementation requirements and the growth of the airline. We were delighted to select Swiss-AS as the solution provider, working with our suite of services from Lufthansa Technik and flydocs,” said Darryl Chan, GM Engineering.

Trusted expertise of Swiss-AS in application operation

To focus on its primary domain of expertise and keep internal IT effort and cost to a minimum, the airline has entrusted Swiss-AS as a cloud and operational services provider by subscribing to the AMOS Cloud Hosting package.

To pick up on to the latest industry trends in terms of cloud hosted software distribution, Swiss-AS has designed a cloud infrastructure that ensures smooth

operation whilst adhering to the latest IT and security standards. The Swiss-AS hosting suite comes along with the AMOS Operation Services (AOS) that cover all duties arising from the AMOS application server and PostgreSQL database administration and include the continuous monitoring of all operational system parameters in order to optimize the performance of AMOS. The customer’s only responsibility is the fulfilment of application administration tasks.

This service package provides the young airline with a fully dedicated cloud environment and ideal operational conditions to benefit from the full potential of AMOS at attractive costs.

Ambitious AMOS implementation plans accomplished

Since mid-March 2021, the AMOS APAC office located in Singapore was providing the Hong-Kong based airline with all the necessary resources and support to initially implement airworthiness relevant and material management processes.

The project team accomplished go-live of AMOS in September, shortly before the airline was to start its operation. To fit in with the time constraints of the project, the implementation was split into two parallel workstreams, one being the drafting of all relevant business processes, the other being the AMOS training and knowledge transfer to the Greater Bay Airlines team.

As the head of AMOS Asia-Pacific, Pierluigi Calù, said: “GBA’s team did an outstanding job by implementing AMOS while at the same time seeking to receive the Air Operator’s Certificate (AOC), and we couldn’t be more proud of supporting them in achieving this huge milestone. Notwithstanding the smallness of the team, GBA managed — in a record time of three months — to get the approval from their local authority regarding all relevant airworthiness processes, leveraging the AMOS standard business processes. Despite working remotely, achieving this result was possible thanks to the extensive commitment and close collaboration where both GBA and Swiss-AS worked as one team.”

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NEWS & TECHNOLOGY

Transavia Airlines to mobilize their maintenance Towards the end of October 2021, TRAX was pleased to announce that Transavia Airlines is adding the Line Control and QuickTurn eMobility apps to its maintenance environment. The airline will experience immense gains from going mobile and paperless. eMobility apps are task-based and intuitive for end users with minimal training required and enhanced productivity achieved. Users access real-time information and are connected from anywhere with truly mobile off-line capability. Reduced aircraft maintenance delays combined with reductions in labor manhours result in savings and operational efficiency.

Transavia is a Dutch low-cost airline established in 1965 that offers charter and scheduled flights to summer and winter holiday destinations around Europe and the Mediterranean, and carries 11 million passengers a year. The airline is a subsidiary of Air France KLM Group with a current fleet consisting of Boeing 737-700s and 737-800s. Air France KLM is currently pursuing a large order of single-aisle aircraft to expand Transavia’s operations. The two candidates for purchase are the Boeing 737 MAX and the Airbus A320neo.

TRAX: TRAX provides comprehensive software solutions designed to manage all aspects of aircraft maintenance and is a prime provider of aviation maintenance mobile and cloud products in the global market. TRAX products support digital signatures, paperless ‘Covid-safe’ working including Workpacks

and manuals, RFID capability for logistics, Biometric security, offline capability for its suite of mobile apps, web-based applications and the ability for users to work anywhere with easy access to real-time information.

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S O L U T I O N S . C O N S U LT I N G . E X P E R T S . D ATA S C I E N T I S T S

Sustainable Excellence counts

Inspired by sustainable mobility

AN AIRBUS COMPANY

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co-creating sustainable breakthroughs: ࢝ make sustainability your competitive advantage ࢝ ensure regulatory compliance ࢝ move digital ࢝ lead in sustainable excellence ࢝ make environmental risks manageable ࢝ engage in shaping a net-zero emissions future

AIRCRAFT IT MRO • WINTER 2021 • 25

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AIRCRAFT FLEET VIEW Aircraft Fleet View App:

Seabury Solutions delivers M&E enterprise solution and consulting support to start-up airline; Northern Pacific Airways

developed for airlines always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■ ■

Alkym platform to support maintenance operations for incoming fleet of Boeing 757s

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CrossConsense.com

In early November 2021, Seabury Solutions, a subsidiary of New York-based Seabury Capital Group LLC and a leader in delivering aircraft M&E and MRO software solutions for the aviation industry, announced the addition of a new North American customer for its Alkym® Platform, an Anchorage-based start-up airline, Northern Pacific Airways. The carrier will utilize the system’s capabilities to support their engineering requirements for a fleet of incoming Boeing 757s.

“M&E/MRO IT solutions are at the core of every airline’s ability to keep maintenance costs in check, particularly as you begin operation as a start-up. We are delighted to welcome Alaska’s newest airline to our Alkym customer base.

Our consultants look forward to assisting the carrier’s team in preparing the work scope for maintaining their incoming aircraft, which will subsequently benefit the data migration process.” said Carlos Bianchi, Seabury Solutions’ VP, Head of Sales & Marketing.

Prior to entering service, the aircraft will undergo a full C-level maintenance check by the end of this year. The airline plans to continue expanding its fleet

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NEWS & TECHNOLOGY

as it prepares to launch passenger flights, with a target of twelve in-service aircraft before the end of 2022.

After choosing Engineering, Maintenance Control, Planning, Reliability, Inventory, Purchasing and Repairs, Receiving and Shipping, and the Alkym Mobile App, the airline will digitally enhance their operational processes, while satisfying their maintenance and regulatory requirements.

“Utilizing the flexibility of Alkym to manage the incoming fleet of 757s will ensure total digital control of our M&E operations. Seabury Solutions’ real-time response for support is a critical advantage that the IT vendor offers, which allows us to focus on the operating of our business.” added Steven Pruitt, VP Maintenance Boeing Northern Pacific Airways.

Northern Pacific Airways: Northern Pacific Airways is a start-up airline is based in Anchorage, Alaska. Recently formed under their parent brand, Ravn Alaska. The new airline plans to operate scheduled passenger services to Asia and the continental United States. Its main base is Anchorage Ted Stevens.

Seabury Solutions: Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and is part of Seabury Capital Group LLC. Seabury Solutions has built its reputation in the market by delivering an industry-leading aviation suite of IT solutions that enhance the efficiency and decisionmaking process for airlines, regulators and MROs. Seabury Solutions’ integrated aviation software portfolio encompasses the Alkym® Maintenance Systems for airlines and MROs, eAuthority® (a safety management software for aviation authorities), and a range of airline performance analysis tools within the Enterprise Performance Analysis System (EPAS).

The EPAS® suite has models that include capabilities in determining current and future route profitability, maintenance performance, budget planning, fuel planning and distribution channel performance.

Read the full story on Aircraft IT Website

Comply365 to Deliver Mobile Document Distribution for ACL Airshop Staff Comply365 Solutions Support Cargo Company’s Record Growth

At the very start of November 2021, Aviation software leader Comply365 was pleased to welcome its newest customer, ACL Airshop, who will rely on Comply365’s cloud-based solutions for a more efficient and reliable, digital operation supporting the world air cargo industry. Staff at ACL Airshop’s service centers around the globe will use Comply365’s mobile platform to access critical operational content specific to their location and record their compliance.

ACL Airshop is an international provider of Unit Load Devices, cargo control and air freight products, and provides logistics services for the aviation industry. While headquartered in Greenville, S.C., the company has over 55 locations at major air cargo hubs on six continents. ACL Airshop needed a trusted document management system with a reliable mobile app to deliver location-based operational content to its frontline.

“ACL Airshop chose Comply365 to help us with organization and compliance during a period of unprecedent growth for our company,” COO Wes Tucker said. “We work within a highly regulated industry, and it’s important to keep compliance and accountability at the forefront. Comply365 allows us to accomplish this while increasing our agility and responsiveness to our customers.”

Frontline employees will also be able to review their most up-to-date operational content more accurately and quickly. ACL Airshop will be able to deliver content and personalized notifications based on roles and service center locations and drive higher rates of compliance with reporting insights.

“It’s a pleasure to welcome ACL Airshop as the newest member of our Comply365 community. We look forward to helping them provide the data their AIRCRAFT IT MRO • WINTER 2021 • 27

frontline needs to deliver critical, time-sensitive cargo across the globe. The scalability of our platform makes it easy to offer a great end-user experience not only for flight and maintenance crews but for frontline employees as well — at companies of all sizes and services within the transportation industry.” said Comply365 CEO, Tom Samuel.

Comply365: Comply365 is a leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations.

ACL Airshop: ACL Airshop is a technologyenabled global leader in air cargo Unit Load Device (ULD) logistics solutions to over 200 airlines, air cargo carriers, and other transportation clients. ACL Airshop is known for its HighPerformance Culture with speedy responsiveness to customers. ACL Airshop owns, maintains, and leases its own very large fleet of ULDs, including air freight pallets and containers. ACL Airshop’s strong growth in recent years builds on the company’s 38-year heritage as an air cargo equipment and logistics specialist. Today, the company maintains the largest independent inventory of lease-ready ULD assets in the industry for short-term solutions, and has an array of longer-term ULD Management contracts. It also has manufacturing and repair station capacities for cargo control products. The company is deploying innovative logistics technologies such as ‘FindMyULD’ which yield better fleet efficiencies and operational cost savings for customers.

Read the full story on Aircraft IT Website

CASE STUDY: ROLLS-ROYCE

Rolls-Royce and QOCO; working together for PLM Nick Ward, VP Digital Systems for Civil Aerospace in Rolls-Royce shares how IntelligentEngine gets the data flows that are its lifeblood and ensures security for all participants AIRCRAFT IT MRO • WINTER 2021 • 28

CASE STUDY: ROLLS-ROYCE

A

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s a pioneer in cutting-edge technologies and with customers in more than 150 countries, Rolls-Royce is at the forefront in developing aircraft engine technology. The company has about 13,000 civil and 16,000 military engines in operation around the world. In order to be able to mobilize the value of experience with all of those engines, an increasingly important element for the business is the information flow among all parties, including in-house development engineers, suppliers and customers. This article will introduce readers to how Rolls-Royce tackled that challenge and the software solution that made it all possible.

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BLUE DATA THREAD DIGITALIZATION PROGRAM

Rolls-Royce has often been a pioneering original equipment manufacturer (OEM) and not just with the quality and innovative flair that it brings to its engineering.

More than twenty years ago, the company was a pioneer in servitizing the aircraft engine business through ‘power by the hour’ and its TotalCare initiative.

For that to succeed, and it has, it is necessary to have the capability to follow and manage the engine throughout its operating life, a process known as product lifecycle management (PLM). So, it is no surprise that Rolls-Royce is today pioneering another key step forward in the area of lifelong engine maintenance, linking engine field data with ‘return on experience’ insights to optimize fleet management, supply chain, and maintenance, repair and overhaul (MRO) service delivery. But, no matter how good the service and the technology that underpins it might be, nothing can stand still.

That’s why Rolls-Royce is bringing TotalCare bang up-to-date with a digitalcentric generation called IntelligentEngine. The IntelligentEngine is a form of cyber-physical services where the physical engine, the services that surround that digital engine and Rolls-Royce’s digital capability are indivisible. The IntelligentEngine is connected by data. It is contextually aware of its own operating conditions, the environment through which it’s flying and what is happening with the rest of the fleet. Furthermore, the engine comprehends all of this information in a way that can support making smart decisions to maximize engine availability while minimizing maintenance costs and disruption. To bring this revolutionary idea to reality, Rolls-Royce created ‘Blue Data Thread’, a program connecting every Rolls-Royce powered aircraft, every airline operation using Rolls-Royce engines, every maintenance shop and every factory. It is a comprehensive solution that answers the need for maintenance data exchange with thousands of aircraft powered by Trent engines. That thread is humming with data, and information flows in both directions making the whole operating chain smarter.

The Blue Data Thread program supports a two-way movement of data using a new suite of applications called ‘Intelligent Insights’ that provide a window into the reliability, health, the remaining life of and the efficiency of engines. Airlines can retrieve that data from within the applications for use in their own digital

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ence is a European airline with 63 aircraft.

CASE STUDY: ROLLS-ROYCE

“Performance and engineering information is exchanged with Rolls-Royce and used within their digital twins. But the airline is in control of that data, because they own it, they decide how they share it and with whom they share it.”

It would be unreasonable to ask airlines to share information with Rolls-Royce and not reciprocate by sharing information about their fleet back to them. The Blue Data Thread program is about an exchange — a two-way movement of data. That is achieved using a new suite of applications that Rolls-Royce calls ‘Intelligent Insights’, providing a window to the reliability, health, the remaining life of and the efficiency of engines. Airlines can retrieve that data from within the applications for use in their own digital ecosystem.

AN INTELLIGENT APPROACH TO MAINTENANCE AND RELIABILITY

ecosystem. This way, airlines who share their data will get value in return from the access that the system gives them to the whole universe of engine data which will, in turn, enable their own predictive maintenance capability with the resultant improvements in engine reliability and service quality.

Performance and engineering information is exchanged with Rolls-Royce and used within their digital twins. But the airline is in control of that data, because they own it, they decide how they share it and with whom they share it. Rolls-Royce uses that data to model at the engine, the fleet and the network level. Engine health and component lifecycle drivers are identified, and the company forecasts maintenance requirements many years in advance, to ensure that their repair network and factories have the right capability and capacity to meet the needs of customers.

But above all it’s about creating a step change in delivering TotalCare to airline operators. This means more availability, less disruption and fewer maintenance interventions. All of this is free within TotalCare.

Just as the content of the system relies on airlines sharing their information, so Rolls-Royce has worked with a number of partners to create the Blue Data Thread that makes IntelligentEngine possible. For nearly thirty years, there have been programs to try and predict engine component wear and engine health on the ‘prevention is better than cure’ principle. The availability both of huge quantities of data and the software to process those data into useful information are more recent developments that have made predictive maintenance an achievable objective through solutions such as IntelligentEngine which is able to work with any MRO/M&E system.

Air travel is a very time-sensitive process in which any unplanned and/or unforeseen delay can generate a chain of costly delays, expenses, plan changes and emergency engineering jobs. Anything that can offer the prospect of less unplanned delays will be welcomed by airlines and passengers alike and will also make for better scheduling and allocation of engineering resources. In that context, Rolls-Royce is using IntelligentEngine to drive the target of as near to 100% availability as possible for Rolls-Royce powered aircraft.

Leveraging the full scope of digital capability

The digital thread and digital lifecycle help Rolls-Royce to understand how all those components and systems are operating in service. The company is on the brink of being able to bring that manufacturing data together with the engine

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CASE STUDY: ROLLS-ROYCE

health data to leverage their combined effectiveness. There have always been huge amounts of data generated by aircraft engines. As we move towards digitization of processes, even more data is being generated, and the means are being developed for using that data to improve aircraft availability. What is the right data? That’s where data analytics comes in.

Rolls-Royce is creating a ‘digital twin’ of each of their engines. This operates on many levels. It goes right down to every jig and tool that is made and is a whole, through-life digital twin. It will give a much richer data set of what is built, put on test, and then passed on to the customer. Digital twins are one part of Rolls-Royce’s ‘Intelligent Engine’ vision, which sees the physical engine seamlessly combined with maintenance services and digital technology. This starts from the manufacture of the engine, all the way through to the end of its life.

QOCO ROLE IN THE ROLLS-ROYCE PROJECT TO DATE

All of these great ideas and innovative processes rely on a near seamless exchange of data which, in turn, means a way for the various components in the system to communicate with each other and to do so automatically. To that end, Rolls-Royce has selected QOCO Systems and its solution, EngineData.io, as the data exchange platform to support seamless integration between airline maintenance information systems and Rolls-Royce digital services for airlines that use Rolls-Royce engines.

The Rolls-Royce and QOCO partnership began in 2018 when Rolls-Royce chose QOCO to accelerate its global digitalization initiative. QOCO’s deep industry expertise, capability to deliver robust data exchange solutions for airlines, and the state-of-the-art proven solution, EngineData.io, made it a prime candidate to become Rolls-Royce’s strategic partner. Rolls-Royce’s customers share data with the OEM so that the best possible service outcomes can be provided. With accurate and timely data Rolls-Royce can treat every engine as an individual unit, helping customers to achieve high engine availability and reliability while minimizing maintenance. It’s part of the IntelligentEngine vision in which QOCO enabled seamless data exchange between various Maintenance & Engineering (M&E) systems and Rolls-Royce digital services, for clients worldwide operating with modern Trent 1000, Trent XWB, and Trent 7000 engines.

Richard Swallow, Head of Digital Service Readiness at Rolls-Royce said; “We are delighted to be able to offer our customers a practical solution to data collaboration. EngineData.io gives airlines complete control over the data they choose to automatically share with and receive from us. And they have confidence that the data transfer is fully secure. It’s very effective, reducing the effort required by our customers to operate some services by over 50%”.

More importantly, this is only the first stage of the Rolls-Royce and QOCO partnership. Together, we have the necessary expertise and skillset to pursue digital transformation in the aviation industry and give airlines rapid access to the benefits

of data-driven solutions while tackling typical integration issues. Rolls-Royce and QOCO will continue to work in tandem to help airlines optimize business processes.

By automating real-world data exchange with Rolls-Royce digital services and EngineData.io, carriers can reduce operational costs, gather insights on each trip, maximize Trent engines’ utilization and optimize maintenance schedules.

ENGINEDATA.IO: THE RATIONAL FOR USING QOCO TECHNOLOGY

At the heart of QOCO’s contribution to the Rolls-Royce IntelligentEngine is the software solution EngineData.io. But what is this solution and how does it work?

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CASE STUDY: ROLLS-ROYCE

What is EngineData.io?

A seamless integration and data exchange platform, EngineData.io is a SaaS (Software as a Service) solution that enables secure, automated data streams between the main collaborative players in the aviation industry. The four cornerstones of the solution make this possible: • Automated data transfer by integrations to existing customer systems for bidirectional data flows; • Data transformation to any required ingestible format for the receiving system; • Data validation to ensure that any data quality issues are flagged; • Information security compliant with ISO 27001 to ensure complete data confidentiality.

Improving the LLP (Life Limited Part) data for instance can result in a longer time on wing whilst remaining within the OEM specifications and performance values.

An overview how EngineData.io works

QOCO has produced a handy graphic (figure 1) to illustrate how EngineData.io enables the data exchanges necessary between the various parties involved in engine life-cycle management in order for there to be a collaborative effort for better engine reliability.

“ISO 9001 ensures that organizations can deliver consistent quality of products and services to the customers and, moreover, increase customer satisfaction. ISO 27001 indicates requirements for establishing and maintaining an effective information security management system in the organization.” help airlines optimize business processes. By automating real-world data exchange with Rolls-Royce digital services and EngineData.io, carriers can reduce operational costs, gather insights on each trip, maximize Trent engines’ utilization and optimize maintenance schedules.

Meeting Rolls-Royce standards for quality

Figure 1

WORKING WITH QOCO — THE ROLLS-ROYCE VIEW

At the end of 2020, Rolls-Royce was able to review its relationship with QOCO and to form a view on how working with the software solutions developer had gone so far. The conclusion for Rolls-Royce was that EngineData.io solution was enabling secure, automated data streams between Rolls-Royce engines and airlines. As a result, Rolls-Royce and QOCO will continue to work in tandem to

For a business such as Rolls-Royce, whose reputation and future business rests firmly on the market’s perception of their quality and the quality of their products, one critical issue is that everyone involved with the business and its processes should also be recognized as meeting the highest quality standards in their field. This is of particular importance when handling the sensitive data exchanged in an aero-engine maintenance program. QOCO certainly meets that standard.

On June 30th, QOCO Systems passed the ISO 9001 and ISO 27001 certification audit. ISO 9001 ensures that organizations can deliver consistent quality of products and services to the customers and, moreover, increase customer satisfaction. ISO 27001 indicates requirements for establishing and maintaining an effective information security management system in the organization. The detailed process leading up to the certification audit helped QOCO to formalize existing processes, develop necessary documentation, improve information security guidelines and in essence, build a management system from the ground up.

As Laura Auhto, QMS Project Manager at QOCO put it, “This has been a huge effort from everyone at QOCO and I’m extremely proud of our crew. The reception for the new processes and policies has been overwhelmingly positive despite the unavoidable hurdles along the way and people have been extremely helpful,

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CASE STUDY: ROLLS-ROYCE

cooperative and open-minded. And now that we have the system set up, we need to make sure the processes and policies serve us, our teams, and our way of working also in the long run. The ultimate goal is that the QOCO Management System offers us a format to continuously improve and keep serving our customers better and better.”

Although this program will continue to develop over the coming years, RollsRoyce is confident that everybody in the IntelligentEngine process will have greater confidence in sharing their data, knowing the quality standards that QOCO has achieved and knowing that that quality runs as a thread right through the service that Rolls-Royce offers to all users of its aircraft engines.

NICK WARD

Nick is a 32-year veteran with Rolls-Royce, specialising in digital services. Over this career, Nick has worked in a range of industries including Defence, Marine, Oil & Gas, Rail, Energy, but most frequently Aerospace where asset value is high and data-driven decision-making is at the core of profitability. In the last ten years Nick has led teams and programmes to create, sell and servitize solutions for the Aerospace market focusing on Predictive Maintenance and Sustainable Operations. In the last five years he has overseen a major investment in the Rolls-Royce IntelligentEngine digital technologies (safe & secure cloud, AI, IoT, big data science, customer experience) which underpin the new generation of Rolls-Royce TotalCare services. Currently, Nick oversees the digital strategy for the Rolls-Royce aftermarket business.

ROLLS-ROYCE

Civil Aerospace is a major manufacturer of aero engines for the large commercial aircraft, regional jet and business aviation markets. The business uses its engineering expertise, in-depth knowledge and capabilities to provide throughlife support solutions for its customers. 35 types of commercial aircraft are powered by Rolls-Royce engines with about 13,000 engines in service

QOCO

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. The business’s solutions provide significant improvements to the industry’s complex processes. They enable customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

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AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: ASQS (ADVANCED SAFETY AND QUALITY SOLUTIONS)

Günther Schindl offers us an insight into the quest for quality and data integrity that marks ASQS as a highquality partner for customer airlines and operators Günther Schindl, Chief Executive Officer of ASQS, is responsible for the corporate strategy, sales and customer relations of the ASQS Group and develops the business strategy together with Günther Syrowatka (CTO) and Eva Lederhilger (COO). He holds a degree in aviation management and has held various quality management positions in the airline, business aviation and aircraft maintenance industries before founding ASQS. Aircraft IT: Your name, your job, and the name of the business?

Günther Schindl: Günther Schindl, CEO and cofounder of ASQS (Advanced Safety and Quality Solutions).

Aircraft IT: How did ASQS get started?

GS: Back in 2008, when there were first discussions that SMS will become mandatory in Europe, I was working as Compliance / Quality Manager for an aircraft operator and a small MRO. It was back then when we identified the need for a web-based platform for the aviation industry to effectively implement Safety- and Quality Management Systems, developed by aviation professionals with hands on experience. The initial focus of our product IQSMS was to provide a solution for aircraft operators. Over the past several years, we have extended the scope to make IQSMS a powerful application for MROs. It will continue to grow now

that SMS is soon to become mandatory under EASA Part 145 and 21 other regulations.

Aircraft IT: What is the guiding business principle that drives the business?

GS: For us, our customers always come first.

Therefore, we’ve invested a lot in our support services. IQSMS is not just a software application but a full service including excellent customer support.

We know that every organization is unique, even if we all follow the same rules. We want to understand the specifics of each customer and adjust IQSMS according to these individual needs. This process does not stop after system implementation, but is a continuous cooperation with our customers.

Aircraft IT: What has ASQS’s greatest business achievement been to date, and why?

GS: In general, how ASQS evolved. We started as small as an IT company can be: a few thousand Euros on our account, with no external financing, my colleague Günther Syrowatka did all the programming and I, besides my previous full-time job, did everything else from sales, to support, to accounting, etc. Today, 12 years later, ASQS is a team of more than 50 professionals operating out of our three global offices located in Bangkok, Calgary and Vienna. We serve more than 250 aviation customers including many MROs, both independent providers or being an integrated part of an operator.

“IQSMS is not just a software application but a full service including excellent customer support.”

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AIRCRAFT MRO: VENDOR JOB CARD

“The IQSMS Suite we provide is an intuitive, integrated, and modular quality, safety, and risk management software solution for the aviation industry.”

Aircraft IT: What have been your disappointments at ASQS and what have you learned from them?

GS: Luckily, we haven’t had any big disappointments.

A real setback was that, due to the pandemic, we were not able to open an ASQS office in Mexico City last year. All preparations were already finished and the rental agreement was already on my desk ready for signature. Due to economic reasons, we did a full re-evaluation of our plans and discovered that Calgary was a fantastic alternative to support our North American customers. We have gotten a lot of support from the City of Calgary to open our office

there and found a very welcoming environment.

What we’ve learned from this particular setback?

Unexpected things can happen all the time too but it is good that we have an excellent team that is very adaptable and reliable.

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?

GS: The IQSMS Suite we provide is an intuitive, integrated, and modular quality, safety, and risk management software solution for the aviation industry which supports our global customers in reducing operating costs while increasing operational safety and ensuring legal compliance.

Aircraft IT: What will be the next big thing in maintenance Aviation IT? GS: With regards to the safety and compliance aspect, for me it will be the automatic transfer of safety related information into the SMS application.

There is so much data stored in maintenance planning applications which are relevant for safety departments. We cannot expect engineers to enter such data twice, once in the planning software and again in the SMS software — automation is key. We have just finished setting up such an integration with a vendor and will launch the integration during our upcoming user conference. Therefore, stay tuned and you should read about that in the next copy of the Aircraft IT MRO magazine.

Aircraft IT: What do you want your customers to say about ASQS GS: That ASQS is a strong and reliable partner who always tries to find the best solution for customers by listening to their needs and requirements. A partner who does not only claim to focus on excellent customer service but who is living this promise on a daily basis.

Aircraft IT: Günther Schindl, thank you for your time.

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INTUITIVE QUALITY & SAFETY MANAGEMENT

IQSMS is a well-proven web-based software suite for integrated and intuitive safety, quality and risk management based on and in compliance with ICAO, EASA, FAA, TC, and IOSA requirements used by over 200 operators worldwide.

Userfriendly Makes your life easier.

Configurable Adaptable to your needs.

Customer support Available in your time zone.

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IQSMS is a product by ASQS – Advanced Safety & Quality Solutions

AIRCRAFT IT MRO • WINTER 2021 • 35

AVIATION INNOVATION: IFS

Technologies for a promising future Rob Mather, Vice President, Aerospace and Defense Industries at IFS explains the ‘here and now’ technology that will speed pandemic recovery and power airlines and MROs into the future AIRCRAFT IT MRO • WINTER 2021 • 36

AVIATION INNOVATION: IFS

INTERACTIVE Click here for full product details

“… airlines immediately sought to maximize their organizational efficiencies by doing more with less.

This ranged from keeping the business operational with skeleton crews of staff, to extending the life or increasing the availability of existing assets…”

T

he aviation industry has faced massive economic challenges — from travel restrictions and quarantine rules to complete lock downs, airlines and MROs are still playing catch-up from the near total shut-down of international travel in March of 2020. Today, the sector is fully aware that it is entering a prolonged recovery phase in response to the last 18 months, and that means balancing operational flexibility and agility alongside safe fleet reintroductions. Stopgap measures such as parked aircraft and conversion to cargo services have helped in the short-term while, on the labor front, investment in remote working has helped mitigate overheads. However, to secure their long-term future during what is a sustained period of economic pressure, airlines and their counterpart MRO service partners are turning to new technologies and digital transformation. Importantly, there are three areas where technologies can be easily integrated to quickly deliver competitive advantage despite razor thin margins.

In the wake of that March 2020 shutdown, airlines immediately sought to maximize their organizational efficiencies by doing more with less. This ranged from keeping the business operational with skeleton crews of staff, to extending the life or increasing the availability of existing assets to the maximum possible extent.

PLANES GROUNDED IN PARKING LOTS

Work restrictions and social distancing requirements also forced businesses to work differently than they have in the past. Interestingly, in some cases these changes have demonstrated to previously change-averse organizations that rapid change is actually possible, and many leading organizations have seen the advantages that altering the way they work can bring. Key examples being the FAA using remote collaboration on the evaluation of the 737-MAX, or the arrival of ‘preighters’ as primarily passenger airlines convert their aircraft to carry additional freight thereby unlocking new revenue streams. Stats also show airlines taking a varied approach to managing fleet sizes. According to

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AIRCRAFT IT MRO • WINTER 2021 • 37

AVIATION INNOVATION: IFS

Cirium, 15 percent fewer large commercial jetliners were scrapped in 2020 than in 2019, as “airlines struggling to afford new aircraft may also need to keep older models for longer.” On the flip side, other airlines have taken an alternative approach and accelerated retirement of already aging and costly to maintain aircraft.

Regardless, most airlines have had to make do with reduced workforces and significantly reduced fleets. Even as recently as May 2021, according to Cirium, the worldwide in-service passenger jet fleet of all types stood at over 18,700 with almost 7,700 in storage, representing just under 29% of the global inventory.

Managing so many parked and stored aircraft brings its own challenges, but the most strategic aviation organizations are actually seeing an opportunity.

DIGITAL INITIATIVES ARE PICKING UP THE SLACK

For many airlines that run to the tightest of margins, IT projects can be perceived as risks to continued operations. There’s no ability to free up the resources needed to execute projects and the potential disruptions to business have often meant much needed IT investments have been put off.

But now, those previously tight systems contain some unexpected slack. With lower load factors, fewer aircraft in service and, depending on levels of government support, potentially staff under less than typical pressure, there has been a somewhat surprising trend towards investment in digital transformation initiatives—even from the usually ultra-lean independent MRO sector.

Organizations are seizing the opportunity before them. In fact, recent statistics from SITA show 31 percent expect an increase in IT spend in 2021, despite pandemic disruption.

But this increased spending doesn’t necessarily require large scale digital overhauls. IFS has found some airline and MRO organizations are looking for technology tools which tackle key recovery plans, such as unlocking the predictive maintenance efficiencies, allowing remote collaboration and addressing safety issues.

THE LONG-HAUL BACK TO TRAVEL OR IS THE RACE ON?

As vaccination rates increase globally and infection rates in many countries are declining, we are looking at a gradual re-emergence of commercial air travel.

Many predictions have shown narrow-body fleets returning to 2019 levels in 2023 with wide-bodies following in 2024. However, faster than projected vaccine roll-out in some regions and rebounds to domestic air travel happening more quickly in markets such as the U.S., means that there is a clear possibility of significantly beating those predictions. For the most forward-thinking airlines, it’s now a race to see who is going to emerge on top and, as such, many airlines are seeking new competitive advantages for them to leverage as they look to be first out of the gate.

“The proliferation of smart devices, and maintenance software applications now available on mobile has fast forwarded merged reality — where the real and virtual world are mixed and objects from both can interact.”

INVESTING TO GAIN ADVANTAGE

At IFS we see airlines and MROs investing in certain operational focus areas to gain competitive advantage against an industry backdrop of recovery and economic pressures. Let’s discuss three that help maximize through-life support at multiple stages of the aircraft lifecycle.

AI, ML and IoT combine to drive predictive maintenance efficiency

One of the maturing industry technology applications is the use of Internet of Things (IoT) and Machine Learning (ML) for predictive maintenance.

Maintenance software applications now allow for the aggregation of real-time sensor data, business and operations data, logs, and more into a data lake infrastructure — with the ability to transform all this information into proactive maintenance tasks.

These data insights, along with machine learning models, can then be used to produce advanced statistics and KPIs to provide a holistic view of the asset or component in question, combining historical and forecasted values. Thanks to these digital developments, the often risk-averse aviation industry can pivot to using predictive maintenance models not only to increase performance and reduce costs, but also to better manage risk and enhance safety.

For example, as of 2020, Rolls-Royce is using AI (Artificial Intelligence) forecasting, which is supported by IFS, to help airline customers automatically update predicted maintenance deadlines for every life-limited component inside their engines — a key part of the Rolls-Royce Blue Data Thread strategy, a digital information thread connecting every Rolls-Royce powered aircraft, every airline operation, every maintenance shop and every factory.

Remote Assistance lends a digital helping hand

As travel begins to resume, passengers will be greeted by more mobile, touchless and social distanced technology to help navigate them through the airports. Similarly, airlines have deployed technology to protect their employees and deliver new operational efficiencies.

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AVIATION INNOVATION: IFS

The proliferation of smart devices, and maintenance software applications now available on mobile has fast forwarded merged reality — where the real and virtual world are mixed and objects from both can interact. With remote working and social distancing becoming commonplace, remote assistance technology is ready and available and has been taken up by growing numbers of airlines and MROs who are quick to see the benefits and adopt the solution.

Remote assistance enables team members to work together over long distances, sharing information in a common view and diagnosing and fixing issues together. Remote assistance tools are also able to create an auditable archive of recordings that can later be searched through and reviewed, another valuable point for inspection, quality assurance, training, and compliance activities. We see remote assistance becoming more and more of an option — as early as March 2020 the Federal Aviation Administration (FAA) announced a policy to allow video links and other remote technology to help conduct inspections and validate regulatory compliance during this period of uncertainty.

Intelligent decision support will transform defect management

Defect management is another key area ripe for innovation. Master Minimum Equipment Lists (MELs) are often housed in paper or individual PDF documents and must be looked up manually. Information must be combed through to check if every individual fault can be deferred. Collaborative defect management offers fast, effective, and supported decision making for technicians, which leads to improved efficiency and visibility, as well as real-time deferral compliance management.

It is up to the M&E systems to enable intelligent decision support for defect management, by providing a single accessible framework for technicians to take faults raised and utilize a flexible and collaborative workflow to evaluate whether the fault may be deferred. But the deferral doesn’t end when it is approved. To ensure compliance going forward, intelligent tools should also automatically generate and schedule follow-on tasks and recurring inspections until the defect is ultimately fixed.

The result of proactive and improved defect management is fewer grounded aircraft and reduced flight delays — and less delays means more profits for airlines. Consider recent research which states the average delay costs big carriers $920 USD per flight, with airlines experiencing 34.9 delays on average per month. When multiplied across a year of operations the potential loses are huge but reducing these delays will directly boost an airline’s bottom line.

CHARTING A SAFE AND EFFICIENT ROUTE TO RECOVERY The flightpath to a safe and efficient aviation industry recovery will require agility, flexibility and visibility for airlines and their MRO partners. Now is the time for organizations to prioritize their IT investment to unlock competitive

“Now is the time for organizations to prioritize their IT investment to unlock competitive advantage and ensure they can maximize aircraft uptime and continue to support a safe a return to passenger travel over the coming months.” advantage and ensure they can maximize aircraft uptime and continue to support a safe return to passenger travel over the coming months. IT systems are under the spotlight to help quickly and efficiently integrate new maintenance capabilities — they will play a key role in taking the industry from parked to soaring.

ROB MATHER

As Vice President, Aerospace and Defense Industries, Rob Mather is responsible for leading the charge on IFS’ global A&D industry marketing strategy, while also supporting product development, sales and partner ecosystem growth. Rob has over 15 years’ experience in the A&D sector, starting out in the field and having held a number of strategic R&D, Presales and Consulting positions at IFS, Mxi Technologies and Fugro Aviation. Prior to his current position, Rob was instrumental in building and leading the global A&D Presales Solution Architecture team at IFS, playing a key role in a number of customer success engagements at some of the top names in commercial aviation and defence. He holds a degree in Aerospace Engineering from Carleton University in Ottawa, Canada, where he currently resides.

IFS

With over 400 Enterprise Asset Management (EAM) or Maintenance Repair & Overhaul (MRO) companies using IFS solutions today, IFS delivers flexible, modular business solutions that manage the entire commercial aviation lifecycle of contracts, projects, MRO, assets and services. IFS offers functionality for contract and project management, risk management, budgeting and forecasting, engineering, material management, sub-contracting, document management, fabrication, service and maintenance management, as well as financials and human resources.

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AIRCRAFT IT MRO • WINTER 2021 • 39

AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: EXSYN

Sjoerd Stilma offers us an insight into the daily business at EXSYN and how the team supports airlines and MRO’s addressing some of the harder aircraft data challenges Sjoerd Stilma is one of EXSYN’s Aircraft Data Consultants. Ever since joining EXSYN he has been supporting airlines globally in their aircraft data challenges: airlines such as Etihad Airways, Malasyia Airlines and the ASL Aviation Group.

Sjoerd is also a key contributor to the continued development of functionality in EXSYN’s Aircraft Data Operations Platform. Prior to joining EXSYN, Sjoerd worked as reliability engineer intern and holds a BSc in aerospace engineering.

Aircraft IT: Your name, your job, and the name of the business?

Sjoerd Stilma: Sjoerd Stilma, Aircraft Data Consultant at EXSYN Aviation Solutions.

Aircraft IT: How did EXSYN get started?

SJ: EXSYN started out in 2011 as a consultancy company focused on supporting airlines to implement MRO systems. Over the course of several projects, use cases were encountered that triggered the development of what now is EXSYN’s aircraft data operations platform. This started with the release of our Aviation Data Migration, in 2014 this was followed by our Data Analytics and Predictive tool, Avilytics, and more recently we started upgrading our infrastructure to include

further self-service data capabilities for airlines and MROs. This resulted in EXSYN’s unique positioning as being a niche leader in offering digital solutions for aircraft maintenance and engineering data. I personally joined EXSYN in February 2015 as a graduate researcher, analyzing industry trends in aircraft maintenance. A year later I became an Aircraft Data Consultant. At the time it was still a relatively small company but through the years it has matured, and the team has continued to expand.

Aircraft IT: What is the guiding business principle that drives the business?

SJ: EXSYN was founded on the three principal ideas that:

• Airlines can be more competitive and efficient if they have a high adoption of digital technology and solutions in their operation.

• It is possible to eliminate human induced errors and incidents in aircraft maintenance through continuous improvement of digital technologies, systems and software for aircraft maintenance.

• In our life-time digital technology will outsmart human capabilities and revolutionize air travel and all supporting industries, companies and processes.

Next to this, I believe that EXSYN’s strength lies in its unique understanding of aircraft related data and affinity with IT. Combine this with a flexible work ethic and there is a recipe for success.

“I find it impressive that EXSYN serves a vast number of airlines and MRO’s all over the world.”

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AIRCRAFT MRO: VENDOR JOB CARD

“Digitalization can only be driven on good quality data and this is where the challenge sits for many right now. Our focus is on providing airlines and MRO’s the right tools and insights to actually use their data and, where needed, improve it.”

Aircraft IT: What has EXSYN’s greatest business achievement been to date, and why?

SJ: There are many and I think everyone will pick a different one. Personally, I find it impressive that EXSYN serves a vast number of airlines and MRO’s all over the world.

From local airlines to flag carriers, each having their own culture, challenges, and goals. EXSYN managed to tackle big problems, simplify them and solve them adequately. Even through all the complications of the COVID pandemic, EXSYN managed to perform its first successful remote Go-Live.

Aircraft IT: What have been your disappointments and what have you learned from them?

SJ: In the years that I have been working for EXSYN

there have always been setbacks that have been overcome eventually, however I did not experience a personal disappointment.

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?

SJ: It enables them to streamline and optimize data related processes, eliminating inefficient work processes and errors and creating time for people to focus on other daily business.

Aircraft IT: What will be the next big thing in maintenance Aviation IT? SJ: Not sure if it is the next big thing, however the global pandamic has shown airlines and MRO that digitalization is a key element going forward.

Digitalization can only be driven on good quality data and this is where the challenge sits for many right now. Our focus is on providing airlines and MRO’s the right tools and insights to actually use their data and, where needed, improve it.

Aircraft IT: What do you want your customers to say about EXSYN? SJ: That EXSYN’s services and solutions have met or exceeded their expectations and that we have unique expertise in our area of business that has been recognized during the projects. Moreover, appreciating the EXSYN work ethic and flexibility throughout all our projects. Getting a sense that we are all part of the same team.

Aircraft IT: Sjoerd Stilma, thank you for your time.

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AIRCRAFTMRO IT AIRCRAFT IT MRO • WINTER 2021 • 41

NEW TECHNOLOGY: SMARTWINGS

Smartwings journey to a more effective digital supply chain Petr Barton, Head of Logistics & Stores, Smartwings explains how the airline brought about improved digital supply chain processes during the pandemic.

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NEW TECHNOLOGY: SMARTWINGS

F

acing the challenges of operating an efficient supply chain during the COVID pandemic, Smartwings turned to digital technology to develop and deploy its own supply chain management app, MATMen. This is the story of that app and its associated modules but first, a few words about the subject airline.

SMARTWINGS

Smartwings with subsidiaries in Hungary, Poland, Slovakia and Germany, operates scheduled flights, charter flights and private flights. In 2019, the group carried 9.6 million passengers from 14 bases across seven countries. Based at Václav Havel Airport in Prague with a fleet of 38 aircraft (mainly Boeing 737 variants: -700, -800, -900 and MAX), Smartwings is the largest airline in the Czech Republic and one of the fastest growing carriers in Central Europe. It operates flights to holiday destinations plus dry leases to other airlines as well as scheduled local flights and business charters with a fleet of Cessna 680 business jets.

AVIATION SUPPLY CHAIN MANAGEMENT APP, MATMen

Smartwings Group app for supply chain management is MATMen — a solution that was developed by BARTON Aviation Software, in a real airline environment, and that fully understands and addresses the needs of a modern airline supply chain and spare parts management.

MATMen was created in 2016 as small project focusing mainly on the inventory management for outstations plus their need to have to have an easy-to-use app and to have up to date internal systems. Today, in 2021, MATMen covers all key functions across the supply chain from parts quotation to installation on the aircraft. It also saves money with correct and cost saving decisions.

This article will set out to introduce some of the key modules that, during the pandemic, have helped Smartwings gain a clear visibility of the inventory 24/7, reduce costs and be accessible from any place (office or home) in the world.

INCOMING SHIPMENTS

The incoming shipments module was developed to improve efficiency in our main store, which was previously not so efficient, and to reduce human errors in the process of receiving incoming packages that are delivered to our stores.

Using the module today, we can pre-alert our stores team to any shipment that is on the way; they can then plan the necessary staff numbers and see, in one place, all the incoming shipments and what volume to expect. Using the module, we are able to track the real-time status of the package: for example — whether it has been collected, is in customs or has been fully delivered to our stores.

This module also automatically creates a driver task when a shipment needs to be collected by our driver. All departments can check the shipment status at any

Photo credit: Tomas Massl

time without any extra communications and emails needing to be send to the stores. Each person can set-up a real time notification so the process of the collection for incoming shipments is visible to everyone.

STORES DRIVER APP

The stores driver app was created to provide real-time information about the collection of incoming and outgoing shipments. The module enables us to have a real-time notification when the shipment is physically received by our staff or delivered to the forwarder, or handling company. This module covers the functions listed below, so that our drivers have all the required information in one place and available to them on their tablet or mobile device: • Driver Tasks Overview; • Tasks Overview per locations; • Incoming Shipments Overview; • Map Overview; • Vehicle Journey Logbook.

The module is fully connected with incoming or outgoing shipments so that real-time status from the driver is immediately visible across the platform.

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NEW TECHNOLOGY: SMARTWINGS

Photo credit: Tomas Massl

QUOTATIONS MANAGEMENT

The quotation management module was created to simplify the quotation process for spare parts and to streamline the flow. At the moment we have a perfect overview of quotations received from suppliers so that our staff can be properly informed to decide on the selection of the supplier. This module can automatically send the requests for quotations directly to the relevant suppliers with all required details; so, the staff are no longer sending unique emails to each supplier, and they can focus more on their work.

Lukas Kapek, AOG Desk Officer says of the MATMen app quotation management module: “For a daily user, such as me, quotation management is a very important part in the process of locating spare parts in the market. Instead of contacting the vendors manually via email, it provides the possibility to assign all the necessary information into the system in few steps, and to create one quotation header. After selecting the specific vendor an automatic email will be sent with all the details and instructions such as part number, priority, aircraft registration and location where the part is needed. This whole process takes no more than a minute and it really simplifies my job. Once the offer from a vendor is received and assigned again into the system via one simple step, it appears in a well-organized list of all offers from which I can easily choose the most suitable one. It really is a time saving and I honestly can’t imagine working without this module.”

Photo credit: Tomas Massl

SUPPLIERS TRANSPORT CONCEPT

We have created a unique solution within which Smartwings can set-up a transport details / concept for each supplier to help our teams correctly decide which forwarder will be a perfect fit for the required priority and when will be the expected arrival date for the delivery (figure 1).

Figure 1

EXCHANGE MANAGEMENT

This module was developed to provide a clear overview of exchange orders. For each core return there is an automatic email core return notification generated and sent to the supplier, containing information about the returned unit and shipping details. The module then monitors the exchange return period and

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NEW TECHNOLOGY: SMARTWINGS

“Once the offer from a vendor is received and assigned again into the system via one simple step, it appears in a well-organized list of all offers from which I can easily choose the most suitable one.” notifies the teams internally if the unit is not returned on time, to avoid penalty charges from the supplier. This module is fully connected to the repair management module enabling users to monitor the repair costs of the exchanged core units.

REPAIR MANAGEMENT

This module was created to monitor Smartwings’ external repair process and enable us to have a quick overview of outstanding open repair orders that are not quoted or not delivered and returned by the supplier. The module also sends automatic reminders to the suppliers and provides a repair costs history for each part number.

With this module we can monitor the following details, which we did not have the opportunity to monitor before: • Shop Capabilities; • Repair Tenders; • Repair History; • Repair Costs Overview; • Repair Quotations Management; • Incoming & Outgoing Repair Orders monitoring.

Michael Cizek, Exchange Cores Management & Repairs says of the Repair Management module: “I love to work with MATMen because it makes my job easier and less time-consuming. It allows me to have a perfect and quick overview of my open and closed cases: plus, everything is simple and wellstructured. Thanks to MATMen’s notifications, I cannot miss any deadline; pre-set automatic emails are far more efficient, and it has really improved communication within our team.

AOG DESK 3.0

During recent years we have worked hard to improve the efficiency of our AOG Desk at Smartwings, as the AOG Desk plays the key role when an aircraft is on the ground. The correct information is important if the Desk is to predict and know what parts are required and when they will be delivered. We improved our

unique AOG Desk module to allow our staff to effectively manage open cases, insert comments and send updates about parts, create quotes requests, and monitor shipments in one place.

PROJECT DETAILS

If you have any questions or requests regarding this project, you can contact me directly and I’ll be happy to answer your questions.

PETR BARTON

Starting at Smartwings in 2013, as storekeeper, after two years Petr was promoted to team leader of the exchange control department and then, in 2016, to Inventory Manager with responsibility for the main store and outstations supply chain. In March 2018 he was appointed Operational Supply Chain Manager to build and manage a new Operational Supply Chain department focusing on outstations’ material management, logistics activities and a 24/7 AOG Desk. In 2019 he was promoted to Head of Logistics & Stores with responsibility for the AOG Desk, Logistics and Stores.

SMARTWINGS

Smartwings with subsidiaries in Hungary, Poland, Slovakia and Germany, operates scheduled flights, charter flights and private flights. In 2018, the group carried ten million passengers from a total of 14 bases across seven countries with a fleet of 38 aircraft: Boeing 737 variants: -700, -800, -900 and MAX, plus Cessna 680

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AIRCRAFT IT MRO • WINTER 2021 • 45

HOW I SEE IT: ALLAN BACHAN

The Global Supply Chain crisis Allan Bachan, VP, Managing Director, MRO Operations, ICF

O

ver the Summer, I read a New York Times article captioned “How the world ran out of everything”. This is but one of the many news stories which have been making front pages recently about the global supply chain crisis.

HOW IS YOUR MRO IT FARING REGARDING THIS ISSUE? HOW RESILIENT HAS IT BEEN?

The Supply Chain support in any MRO IT system typically covers approximately 40% of functionality including Demand Planning, Procurement, Logistics, Warehouse and Stock Control modules. Apart from small airlines (less than 50 aircraft) and specialty MROs, most organizations couple their MRO systems with the corporate ERPs such that Finance, Contracts, Purchasing and HR are overlapped and integrated.

Additionally, to build better resilience, MRP (Materials Requirements Planning) systems are used externally or with some integration to MRO systems.

The use of a specialized MRP essentially allows for usage of multiple math models and algorithms to produce calibration numbers and parameters as inputs for the MRO system. The baseline information is usually fed with data from the same MRO system(s).

Traditional and legacy MRO systems used in aviation are very transactional. The data from these historical transactions are commonly used in stochastic models (e.g., Poisson) to forecast the future.

Also, aircraft utilization drives maintenance activities which, in turn, drive materials usage.

Over the past 20 months, aircraft utilization and maintenance activities on aircraft and engines have been significantly lower than pre-pandemic levels. As such, there is little (MRO system) transactional activity

on which to base meaningful forecasts. More so, because of sub-normal activity, such transactions will have abnormal attributes like order quantities, lead times, pricing, order cycle times etc. Most MRO systems will typically be configured to look at either 24 or 36 months of transactional data for inputs into built-in models.

HOW, THEREFORE, ARE YOU ADJUSTING FOR THIS PHENOMENON IN YOUR ORGANIZATION?

Seen from a ‘deterministic materials forecast’ standpoint, aircraft schedules are different — for example, more domestic flying over the past eight months means shorter sector times, higher frequency of checks and varying aircraft types when compared to the past. This also affects the probabilistic forecasts based on non-routine findings and unscheduled aircraft maintenance events.

Simulation centric software is the only real solution here. Think about it. The supplier landscape has changed as have fleet demands and logistics parameters. Plotting these new conditions for inventory part numbers and modelling scenarios for utilization and technical operations would be an ideal way of driving the transactional activities. Usage of such simulation software packages must weigh the fine balance of ML (machine learning) philosophy and AI (artificial intelligence) philosophy.

Transactional activities may be successfully mined for ML type analytics. However, the last 24 months of activity and the changed operations dynamics of the past eight months must be judiciously applied. This is where AI must step in to do the bulk of the simulation work. Those of you who have been following this AIRCRAFT IT MRO • WINTER 2021 • 46

“Plotting these new conditions for inventory part numbers and modelling scenarios for utilization and technical operations would be an ideal way of driving the transactional activities.” column closely may recall discussions I have covered here around the digital thread and digital twins. In many ways, the art of simulation and how you best adapt your MRO IT solutions using these core tenets is the way of the future.

For now, that’s how I see IT

ALLAN BACHAN

Allan is a Vice President at ICF with 32 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

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CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY

Cargolux and TRAX eMOBILITY Q&A Part 2 Stephane Kastler, Director of Maintenance & Production, Cargolux, demonstrates the Shop Control Application and how the application works in the MRO environment

AIRCRAFT IT MRO • WINTER 2021 • 48

CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY

I

n the first part of this article Stephane explained to AircraftIT how the Shop Control Application came about, what factors were germane to it and how it was implemented in Cargolux. In Part 2, he goes through the Shop Control Application for readers to learn how it works in the MRO environment.

We are now controlling the induction of parts into the shop, which means that we don’t just send everything to the shop because the shop would become congested with that. We have a backlog area where parts come in and wait for the right time to be released to the shop.

It’s almost identical to software for hospital emergency room management, where you come in as a patient and you’re going to be reviewed by a nurse who will classify you as a serious case or normal case. According to this you’re going to be moved to the doctor’s office or waiting room. The process we had before would have sent every patient straight to the doctor’s office. Obviously, that wouldn’t work. The doctor needs to focus on their job and see the right patient at the right time and that prioritizing is also important for an MRO workshop.

At this first stage, the Application has a backlog area where parts wait to get assigned to a repair order. What we have done with Trax here is very efficient because the parts are not classified by the time they came in or by the time they are waiting, they are just classified by their priority and that priority is determined here. It’s a calculation that we put together with TRAX, based on the utilization of that part, the number of parts that we have currently in stock, the number of parts we have currently in repair, and when these parts are going to make it or not, or whether they’re going to have to be on hold for a reason. Based on that, the system is constantly calculating, from highest to lowest priority, what is the next part that should be put into the shop.

The page is quite intuitive. You see your part and where you currently stand with your stock. The parts in red are currently standing at zero stock, so we know we have an immediate problem with those parts. If the parts are in stock, we are able to immediately see where they are and what are the quantities. This is a very easy way to get information and then you are able to see what is happening for the parts which are currently in repair: e.g., are they on hold? do I have some open requirements for that part? did somebody order that part? and when is that part needed?

That is what this page is showing, AIRCRAFT IT MRO • WINTER 2021 • 49

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CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY

“With the growth of our fleet and the increase in the numbers of components that we are repairing, it was very clear that we need to have a system which shows us an overall priority and progress tracking status on the parts that we are repairing. That is what the Shop Control app does for us.” so it’s a very useful tool for the shop control planner. It’s what Cargolux is putting in place right now: we will have a shop control center with shop control planners in there and the shop control planner will use that list and say, ‘look; my shop can take one more part and that’s the right part to send them right now’.

We included a manual aspect to it as well, in case the planner needs to make a manual interaction when he finds that a part which is not presented to him as high priority is now actually high priority (this happens a lot). If somebody comes from planning and says, “hey, watch out, I need that part for a certain check”, the shop

control planner is able to move that part to the fast lane and put a note on it. That’s going to be an immediate reminder for the planner that this is actually the next part that needs to be sent to the shop. When the part is sent to the shop, then we move to the other tab of the application which is the work list. There we are looking at the due lists or let’s say the work list of the shop or what should be being worked on by the shop at the moment.

What is very interesting is that, with TRAX, we designed what we call the ‘buffer consumption’, which is a percentage incrementing with the time that the part is spending in the shop and it tells us the percentage of time. It shows the amount of time this part has spent in the shop compared to the TAT (Turn Around Time) that we want to have, so it’s based on the TAT and based on the due date.

When the part is just released into the shop and let’s say you have 15 days turnaround time, plus you are on the first day of that TAT, then your part is going to be displaying green. As the part is progressing along in the shop it’s going to move to yellow, then to red, and if it’s overdue it’s going to be staying red. That provides a uniform priority system. Everybody has the same priority across the whole organization. That part is at a certain percent of buffer consumption and that defines the priority. When that part is moved to another shop, it will go within the list of that shop and the shop will have to do that part according to the global priority level. This was a huge problem for us in the past because we did not have a means to indicate a global priority.

Essentially it was down to all individual shops to negotiate priorities. You know

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CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY

how this goes — you are from the wheel and Brake Shop and you go to the Paint shop and ask “can you do a couple of parts for me today?” But then the Sheet Metal shop lead is doing the same thing Then you have these discussions which are never ending and which take a lot of time. But this is no longer the case with the new system because now we assign a global priority to each of the parts and it’s the same for everybody and it’s controlled by our shop control center.

I mentioned that we have a lot of AOG parts, so we have a specific category for that. When the part is AOG it displays full red and shows up in front for everybody to see. So that’s a clear sign that everybody needs to stop what they are doing and get on with that part because it is immediately required to get an airplane back in the air. This will be displayed prominently for everybody. The page is going to be displayed on screens in the shops pretty soon here at Cargolux. We’re going to have big screens with that page displayed so if you get an AOG part, even before the part is coming physically to your shop you know you have something that you need to work on, on a very urgent basis.

I got a little ahead of myself here, so on that work list you would see your part, the specifics of the work order and all the specifics of that part. Then you can see what the priority of that part is, when that part was inducted, when that part is required, what’s the remaining duration, and what’s the buffer consumption. This buffer consumption is shown on the KPIs in the App. When we look at the overall buffer consumption in the shop, we can see the current health status of the shop.

If our shop is green, that probably tells me that the shop could manage to do a few more parts now. If the shop is yellow, it is the average condition which should be the norm for the shop. If the shop is in the red everything is overdue. But if the shop is in the red, that tells me that the shop is not going to deliver all the parts on time and that’s a big indicator for management.

Management is basically looking at the buffer consumption and can manage the shop from day to day accordingly. If the buffer consumption is increasing, then that tells me that something is not being delivered as quickly as expected in that shop and that is a very simple indicator which is basically free from any other data. We don’t need to put man hours into that, we don’t need to put fancy data into that, it’s just a due date, a consumption due date and we are able to see how that shop is doing. The App is integrated to the airline in order to support the mission to make sure that we fly our planes as much as possible and as safely as possible.

We need to have the parts returning to stock as soon as possible, as well, so these are KPIs we selected: the buffer consumption, the on-time delivery (e.g., is the shop able to deliver on time what was requested at the beginning), the turnaround time of the shop, the throughput of the shop, and is

“The Shop Control App gives us a way to decide when the part needs to be sent to the shop for repair, when is it needed and when it has been released. We can track in real time what is happening to that part and that’s extremely critical.” the shop continuing to release parts into the system. All these KPIs are compiled using the last seven rolling days.

With the growth of our fleet and the increase in the numbers of components that we are repairing, it was very clear that we need to have a system which shows us an overall priority and progress tracking status on the parts that we are repairing. That is what the Shop Control app does for us. The app is very interactive. As soon as you have a few days where you say, “I’m not aware” and one of my shops has its main machine broken down and no parts are being released, you know immediately that it will start showing on the KPIs. Obviously, we’re going to be aware of the breakdown. But even if the shop lead does not make us aware of the breakdown, we can immediately identify that the shop has a problem. Then we have an overview of what parts are in the backlog, what parts are work in progress and what parts are on hold, so that we can

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CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY

review these parts and see if it’s getting out of control.

We came from a system where we took the paperwork, and we brought it to the next shop and then maybe a week later we’d say, “Hey, where is that part? Is the part delayed at the other shop? Okay let me check with them”.

It’s quite difficult to keep track of all these parts, so what we designed with TRAX is to simply click on the part, select that work order, and click ‘move to site’; then, select which shop you are sending that part to and that’s it. The part disappears from your own work list and it appears on the work list of the destination shop. It’s going to appear according to the priority list which we described, at the priority level which we described, so it’s very powerful.

The big users of this functionality are the NDT (non-destructive inspection) and Paint shops who don’t do parts on their own, they don’t have their own capability list, so they don’t repair parts themselves, but they do a lot of work for the other shops.

The paint shop paints parts for the other shops. The NDT shop inspects part for the

“The Shop Control App gives us a way to decide when the part needs to be sent to the shop for repair, when is it needed and when it has been released. We can track in real time what is happening to that part and that’s extremely critical.”

other shops. So, the priority list is invaluable for them because they just keep on getting parts from all sites and need easily viewable information on the next priority.

When we move a part to another shop, when we click that ‘move to site’ button, we added a nice functionality that you go into the ‘travelers’ tab’. Obviously not all parts are just a straight fix. There are a lot of parts nowadays in the MRO world that are stuck because you need an engineering repair for them. It takes a little bit of time or you need spare parts, and that spare part cannot be found in the market, or you must wait a while to get that spare part, or you’re waiting on the customer.

Let’s say you’re waiting on the customer.

The customer has to give you an approval for the quote, so we did not want to keep these parts in the work list (at that stage when the shop is waiting for an external stakeholder) because the shop is not effectively doing anything to that part. When this is happening, we have another process in place where we select that part and put that work order on hold. An example is when we are waiting for parts or tools. There are a few reasons that you can enter to move parts away from your shop work list but still have them visible in the ‘on hold’ tab where you have the parts which are stuck for an external reason. That way you will have an overview of these parts as well. Going back to your list where you can see your part number, you can see your work order, you can see the description of your reason that part is stuck, and you see how much time has passed since it was blocked.

That is useful for me as a manager because, if a part is blocked for one year I’m going to say “look, at some point we have to decide something.” Maybe that part is BER (beyond economic repair), or maybe that part needs to be replaced by a new part. So, we can see the incremental amount of time that part is on hold.

If we are waiting on material, we immediately get that material information from

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CASE STUDY Q&A: CARGOLUX & TRAX eMOBILITY

“The more you reduce the working process, the more you make life simple for the shops and for the people who are working on the parts. That is the name of the game, that’s what we are achieving here.” the page as well. If you were waiting for material, you would get real-time information as to what you need and when is it arriving. You can manage your status and enter a reminder note. These two very simple processes of moving parts to another site and putting a part on hold when you really cannot work on it anymore are very beneficial for the organization because they add so much clarity to the whole operation.

The Shop Control App gives us a way to decide when the part needs to be sent to the shop for repair, when is it needed and when it has been released. We can track in real time what is happening to that part and that’s extremely critical.

I don’t remember if I stated at the beginning that we handle and process 10,000 parts per year and that is increasing. This means that every day 40 parts are released. It means that, at the point we accept all the work orders and all the parts are going immediately to the shops, we have more than one thousand live work orders at a time. So, if you have more than a thousand work orders which are always open and which you need to manage, with this process we are able to triage the parts at the induction of the parts.

The work list shows only what you can work on with the right priority. You are putting the parts which you cannot work on anymore on hold and you are managing these parts in a separate workflow. All of these app functions reduce the work in process in the shop and that’s the critical thing. The more you reduce the work in process, the more you make life simple for the shops and for the people who are working on the parts. That is the name of the game, that’s what we are achieving here.

I hope that this has shown how the information is being used to help the organization at Cargolux to improve our performance.

I would just like to say a big thank you to TRAX. They took on the challenge of designing something new when we came up with the idea and approached them with the specifications. This was something which was a new project inside Cargolux. It was not clear whether we would succeed and come out with something that works. That took a lot of work from both sides and I really am grateful for that because we have a great tool that we’re going to be able to use in the future. And we’re going to be able to further develop that tool.

STEPHANE KASTLER

Stephane started his career at Cargolux in the engineering team as Structures Engineer, including as the airline’s representative at the Boeing plant, overseeing the technical acceptance and delivery of 747-8 Freighters for Cargolux. In 2015, Stephane was appointed Assistant Production Manager at Cargolux and then, in June 2017, Director Maintenance & Production. He holds a Master’s degree in Engineering and a Specialized Master’s in Aeronautical and aerospace structures.

CARGOLUX

Cargolux is Europe’s biggest all-cargo airline with a fleet of modern Boeing 747-8 and 747-400 freighters offering an extensive product range, from every-day cargo to shipments that require attention, special treatment and expert handling. Innovative concepts and the constant drive for quality have earned Cargolux a number of awards, including the ‘Best All Cargo Airline’. Cargolux also offers third-party maintenance services at its modern two-bay maintenance hangar in Luxembourg specializing in 747 line and hangar maintenance up to and including C Checks.

TRAX

A global leader in the aviation industry for MRO ERP software, over 200 airlines and MROs using TRAX products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX develops software that works for customers.

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AIRCRAFT IT MRO • WINTER 2021 • 53

DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process.

Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries.

We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration.

Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.

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AIRCRAFT IT MRO • WINTER 2021 • 54

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DIRECTORY

Aerostrat

APSYS

ASQS (Advanced Safety and Quality Solutions)

ATP

W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com

W: www.apsys-airbus.com T: +33 (0) 5 61 30 99 00 E: contact@apsys-airbus.com

W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net

W: www.atp.com T: +1 415-330-9500 E: marketing@atp.com

Location: Seattle, USA

Location: France

Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada

Location: Brisbane, California; Toronto, Canada; Austin, Texas; and Bonita Springs, Florida

NAME OF PRODUCT MARKETED • Aerros

NAME OF PRODUCT MARKETED • AMASIS, IBIS (BI), Simfia and Simlog

KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules

KEY BUSINESS/SOFTWARE AREAS • Consulting Services • Risk Management • Cybersecurity • Safety & Airworthiness Management • ATM&UTM • Digitalization and Analytics • Maintenance & Engineering • IOCC & MCC • Predictive Maintenance • Sustainability Management • Green aircraft & H2

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

NAME OF PRODUCT MARKETED • ChronicX • SpotLight • ATP Libraries • ATP Aviation Hub • Flightdocs

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

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KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module

A subsidiary of Airbus, APSYS is a Consulting and Research Company based in Toulouse; specialized in reliability, safety, cyber protection and support of transport systems as well as industrial infrastructures, in compliance with environmental requirements. APSYS is involved in the design, manufacturing and operating phases of products and also develops digital solutions.

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

With over 30 years in aircraft maintenance APSYS offers AMASIS a reliable and scalable maintenance management solution, as well as associated services, analytics, BI, customization and R&D solutions.

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures.

IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

Simfia is applied for simulation and analytics (R.A.M.S Studies) and Simlog models integrated logistics support (ILS) simulation and analytics.

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AIRCRAFT IT MRO • WINTER 2021 • 55

KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Maintenance Tracking • Flight Operations • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis ATP is a global information services and software solutions company focused on making flying safer and more reliable.

ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries.

The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.

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DIRECTORY

Aviation InterTec Services

The Boeing Company

Comply365

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.comply365.com T: +1 (877) 366 2365 E: info@comply365.com

Locations: Canada, Malta

Location: Over 65 locations around the world

Location: USA

Location: UK

NAME OF PRODUCT MARKETED • RAAS

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • OASES Modules • OASES Mobile • OASES Techlog • OASES Cloud • OASES Web

KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking

KEY BUSINESS/SOFTWARE AREAS • Continuing Airworthiness • Material, Warranty & Commercial Management • Planning & Production • Line Maintenane • Complete MRO workflows

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators.

Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.

RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

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KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Communications Software (Airline Systems) W: www.oases.aero T: +44 1621 817 425 E: info@oases.aero

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements.

It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT MRO • WINTER 2021 • 56

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DIRECTORY

Conduce

CrossConsense

EmpowerMX

eTT Aviation

Location: Nuneaton, UK

Location: Frankfurt Germany Heusenstamm Germany

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

Location: Frisco TX, USA

Locations: Boise, ID, USA

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eCentral8 • eTraining8 • eForm8 • eDoc8

NAME OF PRODUCT MARKETED • Aircraft Fleet View • ACSIS • AviationDW

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

NAME OF PRODUCT MARKETED • MISA: Complete Aviation Management Information System

KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))

KEY BUSINESS/SOFTWARE AREAS • Accounting • Maintenance • Inventory Management • Purchasing • Human Resources/Payroll

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

KEY BUSINESS/SOFTWARE AREAS • Electronic Logbook (ELB) • Cabin Log • Electronic Forms Designer • Document Viewer Conduce pioneer mobile aviation solutions. eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide. eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

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W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

KEY BUSINESS/SOFTWARE AREAS • Support and Hosting • Consulting and Data Migration • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio runs from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance) and AviationDW. AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics for AMOS users.

Aircraft Fleet View is a user-friendly Progressive Web App (PWA) that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

ACSIS is a powerful software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software for better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

AviationDW: information visualization made easy: AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

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EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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AIRCRAFT IT MRO • WINTER 2021 • 57

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.

It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.

MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources.

MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

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DIRECTORY

EXSYN Aviation Solutions

Flatirons Solutions

Gamit

IDMR Solutions

W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.gamit.co.uk T: +44 1279 818800 E: roam@gamit.co.uk

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Location: Amsterdam

Locations: Europe, Asia, USA, Middle East

Location: London UK (HQ), Basel Switzerland, Beirut Lebanon

Location: New York/Tel Aviv

NAME OF PRODUCT MARKETED • Avilytics, TITAN

NAME OF PRODUCT MARKETED CORENA Suite

NAME OF PRODUCT MARKETED • InForm

KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Aircraft Reliability Management solution • Predictive Maintenance solution • Robotic Process Automation • Data Migration • Consulting Service

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

NAME OF PRODUCT MARKETED • ROAM — Online digital airworthiness records archive and records complance manager.

• RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.

EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs.

TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

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KEY BUSINESS/SOFTWARE AREAS • Airworthiness records archive • Status Builder • Document Indexing • Communication module • Outsourcing Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.

KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs • Electronic Signatures IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation.

With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery.

The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.

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AIRCRAFT IT MRO • WINTER 2021 • 58

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DIRECTORY

IFS

Jetraxx

KeepFlying™

W: www.ifs.com T: + 613-576-2480 E: AndInfo@ifsworld.com

W: www.jetraxx.com T: +1 (214) 214 5180 E: info@jetraxx.com

W: www.keepflying.aero T: 1-201-490-206 / 65-9235-2654 E: info@keepflying.aero

Locations: 60+ Worldwide

Location: Dallas, Texas

Location: Singapore, USA, Australia

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • IFS Cloud, IFS Maintenix

NAME OF PRODUCTS MARKETED Asset Management and MRO Management Number of Modules: 4

NAME OF PRODUCT MARKETED • Engine Shop FinTwin™ • Hangar FinTwin™ • Operator FinTwin™ • Lessor FinTwin™

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

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KEY BUSINESS/SOFTWARE AREAS • Engine Asset Management • Digital Lease Return • Lease Return Project Management • Digital MRO • Document Management/Repository Maximize the value of your aviation assets by simplifying and automating asset management. For both MROs and Engine lessors, Jetraxx’s asset management solutions simplify compliance, standardize data, and streamline processes, with up-to-the-minute views into your entire portfolio anytime, anywhere. Record keeping for aviation assets has long been time-consuming, cumbersome, and inconsistent. Lease returns were stressful for everyone involved, with disagreements about documentation and responsibilities lengthening the process. Whether you are managing a single asset or a fleet, Jetraxx can simplify and streamline all aspects of records management — saving you both time and money.

Jetraxx is your behind-the-scenes partner, providing technical records assistance and portal-based records management, customized with your brand’s look and feel.

With customizable workflows and auto-generated data packs, Jetraxx’s cloud-based, proprietary records management system automates document acceptance, approval, and rejection to ensure data integrity and compliance with your process. MROs can benefit from Jextraxx’s proven digital work order management system, which eliminates burdensome paper handling, automates workflows, and provides real-time updates to clients. The streamlined system is convenient for clients and ensures clear communication from the outset.

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KEY BUSINESS/SOFTWARE AREAS • Shop / Hangar Visit Models • Asset Driven Capacity Planning • RUL Revenue Models • Asset Risk Analytics • Asset History Data Wrangling The Digital FinTwin™, powered through an Aviation DSaaS (Data Science as a Service) platform, is a data-to-dollar enabler.

The KeepFlying™ platform allows: • Operators, Financiers and Lessors visualize their Asset’s Revenue Potential over its Remaining Useful Life (RUL) • MROs to capitalize on an Artificial Intelligence driven Analytical platform for Profitability & Capacity Planning of an Asset’s Maintenance Visit (Hangar, Shop).

The Data Wrangling layer absorbs, transforms, classifies and categorises every Aircraft, Engine & Component’s historic, dynamic data using unique mathematical techniques.

The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights.

Eliminate Guesswork. Reimagine Revenue Hours.

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AIRCRAFT IT MRO • WINTER 2021 • 59

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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DIRECTORY

M3 Solutions

MRX Systems

NVable

QOCO Systems

W: www.m3-solutions.net T: +1 888-318-4808 E: sales@m3-solutions.net

W: www.mrxsys.com E: contact@mrxsys.com Location: Luxembourg/Monaco

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.qoco.aero T: +358 10 501 4001 E: hello@qoco.aero

Location: Glasgow, UK

Location: Finland

NAME OF PRODUCT MARKETED • Blue EYE, Blue MRO, Blue STOK

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCTS MARKETED MROTools.io, EngineData.io, OpsMetrics.io

KEY BUSINESS/SOFTWARE AREAS • Quotation & Invoicing • Project Management & Reporting • Work Report Automatic Generation • eJobCard iPad App • Supply Chain Management

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance

KEY BUSINESS/SOFTWARE AREAS • Intelligent maintenance • Data management and integrations • Lean operations • Process consulting • SaaS solutions

The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

Location: Fort Lauderdale USA, Europe, Asia

NAME OF PRODUCT MARKETED • M3 Platform – Mobile Device Synchronization and Asset Management Solution KEY BUSINESS/SOFTWARE AREAS • MRO Maintenance Mechanics — Device Synchronisation & management.

• Above & Below the Wing Specialists — Device (asset) management • Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android.

• Device Management (HW) — Charging, Access Control & Surveillance.

M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management.

M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.

The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.

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Thanks to more than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users.

Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.

Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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AIRCRAFT IT MRO • WINTER 2021 • 60

Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, EngineData.io for intelligent integrations between collaborating players in aviation, and OpsMetrics.io for fully transparent collaborative decision making. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.

All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.

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DIRECTORY

Ramco Systems

ReMAP

ROTA.technology Inc.

Rusada

W: www.ramco.com/aviation-suite/ T: +91 44 2235 4510 E: contact@ramco.com

W: https://h2020-remap.eu/ T: +351 239 700 997 E: mferreira@ipn.pt

W: rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology

W: www.rusada.com T: 03333 440730 E: information@rusada.com

Location: 21 offices worldwide

Location: Netherlands, Spain, France, Portugal, Switzerland, Ireland, Greece

Location: Melbourne, FL USA and global

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

KEY BUSINESS/SOFTWARE AREAS • Aircraft maintenance • Condition-Based Maintenance • Integrated Fleet Health Management • Structural Health Monitoring (SHM) • Prognostics Health Management (PHM)

NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications

NAME OF PRODUCT MARKETED • Envision

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform

ReMAP (Real-time Condition-based Maintenance for Adaptative Aircraft Maintenance Planning) will contribute to reinforce the European leadership in aeronautics by developing an open-source solution for aircraft maintenance, the Integrated Fleet Health Management (IFHM) system. By replacing fixed-interval inspections with adaptive conditionbased interventions, ReMAP will have an estimated benefit to European aviation of more than 700 million Euros per year. This is due to a direct decrease in maintenance costs, reduced unscheduled aircraft maintenance events, and increased aircraft availability.

KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Base Maintenance • Line Maintenance • Flight Operations • Materials Management Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface.

Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules.

Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • WINTER 2021 • 61

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DIRECTORY

Seabury Solutions

StaffNow

Swiss Aviation Software

TRAX

W: www.seaburysolutions.com T: +353 860 621311 E: mkt@seaburysolutions.com

W: www.staffnow.aero T: +35 987 857905 E: info@staffnow.aero

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.trax.aero T: +1 305.662.7400 E: sales@trax.aero

Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA

Location: Las Palmas de Gran Canaria, Spain

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority

NAME OF PRODUCT MARKETED • StaffNow

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications

KEY BUSINESS/SOFTWARE AREAS • Staffing • Engineering • Production • Quality

KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control • Component Maintenance • Commercial • HR • QA • Financial Management • Mobile suite • Flight simulators • Multi-entity functions

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs. With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.

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StaffNow is the first digital platform connecting aviation maintenance technicians with MRO/OEM companies in a fast, transparent, reliable and streamlined way.

StaffNow transforms the real staffing industry processes into digital ones following EASA/FAA regulations. All available contractors in StaffNow are pre-checked to ensure their eligibility to work. The profiles are ready for your Quality and Production departments’ review. This ensures that you get the contractors you need exactly when you need them.

Ready to streamline the way you source? Try StaffNow - your digital contracting workforce source.

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Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.

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AIRCRAFT IT MRO • WINTER 2021 • 62

• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Paperless Maintenance • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility.

Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized.

TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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DIRECTORY

TrustFlight

Ultramain

Vistair Systems

Yonder

W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

Location: Albuquerque, New Mexico, USA

Location: United Kingdom and USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

NAME OF PRODUCT MARKETED • DocuNet • SafetyNet

NAME OF PRODUCT MARKETED • Yonder Mind

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.

Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards.

Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200) • Electronic Flight Bag (EFB) • Document Management and Distribution Platform • Maintenance & Engineering • Flight Operations • Compliance Tracking • Form Creation and Management • Aviation Safety Management Software Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations.

Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

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AIRCRAFT IT MRO • WINTER 2021 • 63

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g.

Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

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