Make Your Revenue Cycle Management Vendor a Key Strategic Partner
Resourceconstraintscontinuetobeagrowingconcerninhealthcare. Increaseddenialsandcosts,ongoingstaffingchallenges,ever-changing administrativerequirementsandgovernmentregulations,andshrinking marginshavemanyhealthcareexecutivesquestioningwhatmoretheir organizationscantake.Andthehitsjustkeepcoming.
Morethan230,000physicians,nursepractitioners,physicianassistants,and otherclinicians(nearly1in5healthcareworkers)quittheirjobssince2020, accordingtoareportbasedonananalysisofmedicalclaimsdatafrom DefinitiveHealthcare.Whileburnoutandagenerationnearingretirementare contributingtothechallenges,arecentsurveyreleasedbyElsevierHealth, called“ClinicianoftheFuture,”predictsthat up to 75% of healthcare workers will be leaving the healthcare profession by 2025.
Whenfacedwiththesefactors,howcanhealthcareorganizationscreate stabilityandprofit?
“Healthcareorganizationsneedtoengagewiththeirvendorsasstrategic partnersinordertooptimizetheirrevenuecycleoperationsandgrowtheir revenue,”saidCherylCruver,CROofAGSHealth.“We’vefoundthatour diversifiedexperiencesasaserviceproviderhavepositioneduswellto engageinstrategicconversationswithourcustomersandprovideunique perspectivesfrommostotherhealthcareorganizations.”
Partner for Success
Thebestwaytodiagnoseaproblemandbuildtherightpathforwardisto listen.Tofullyunderstandyourorganization’scurrentchallengesandgoals, youneedapartnerthatlistensandaskstherightquestions.Forexample,let’s exploreAGSHealth’sapproachtoclientengagement:
• AGS’sdiscoveryanddiagnosticsprocessensureswealignwithyour organizationbecauseourexpertsengageintheseearlydiscussions.
• AGSdesignsandactivatesatailoredsolutionforyourorganizationafter anin-depthanalysis.Wedefinethescopeandrequirementstobuilda planforwardthatwillhelpyouachieveyourorganizationalgoals–a planthatalignswithyourresourcesandisconfiguredtoyourunique needs.
• Oncedevelopmentiscompletedandapproved,wecollaboratewithkey stakeholderstoimplementthecustomsolutionandworkwithyouto adjustoperatingproceduresasneeded.
• Fromthere,wefocusonoptimizationandcontinuousimprovement.As yourcommittedpartner,ourteamprovidescontinualperformance updatesandactionableinsightstosupportyourlong-termgrowth goals.
• Yourrevenuecyclemanagementpartnerisn’tjustyourvendor.They shouldbeyourstrategicpartner.
Industry Aware and Customer Focused
Thebenefitofmorecloselyaligningwithvendorpartnersistoleveragetheir knowledgeofwhat’sgoingonintheindustry.Vendorscanshareinsights
basedontheircollectivecustomerengagementsandtheirknowledgeabout theorganization’sgoals.Thetwocanthenworktogetheronscenarioplanning
“Ourfocusistohelphealthcareorganizationssuccessfullymanagethe revenuecyclesotheycannotonlycontainbutgrowtheirrevenue.Wedothis byoptimizingtheirresources-people,processes,andtechnology,andsharing valuableinsightsaboutwhatweseeinthehealthcaresector.Theinsightsand expertisewesharedrivecriticaldiscussionswithourcustomersthatallowus tocollaborateandplanaccordingly,”continuedCruver.
Sharinginsightsandperspectivesaboutwhat’sgoingoninthehealthcare sector,andunderstandingthehealthcareorganization’sgoals,adddepthto strategicconversations.
Scenario Planning
Thereisanebbandflowtoresourceconstraints,especiallyinhealthcare. Havingapartnerthatispartofdiscussionsandcanscaleoperationsbasedon yourneedsiscriticaltopreservingandoptimizingresources.Easing pressuresputonstaff,especiallyasburnoutnumbersarehigh,isnotonly appreciatedbystaff,butitcanhelppreventturnover.
Additionally,whenavendorcanhelptoequalizetheworkload,the opportunitytoreassignstafftoothertaskshelpsensuremission-criticalwork isprioritizedandcompleted.
“THE REAL VALUE-ADD FOR OUR CLIENTS IS THE DIVERSE VIEWPOINTS WE BRING TO THE DISCUSSIONS BASED ON WHAT WE ARE EXPERIENCING IN THE SPACE. WE’VE FOUND THIS INDUSTRY-AWARE, CUSTOMER-FOCUSED APPROACH ENSURES WE ARE DELIVERING TAILORED SOLUTIONS THAT ALIGN WITH OUR CLIENTS’ UNIQUE NEEDS, PROCESSES, AND ORGANIZATIONAL STRUCTURES, AND POSITIONS THEM FOR SUCCESS,” SAID CRUVER
“The insights and expertise we share drive critical discussions with our customers that allow us to collaborate and plan accordingly.”
-CherylCruver,CRO,AGSHealth