AgeChecked Gaming Solutions
What makes us different?
Our verification services
Extra authentication for peace of mind
Your customer journey
Channels to suit your business
A global approach
Case study: a rigorous onboarding process for iGaming in Germany
Case study: on-point age verification in the Netherlands
About us Our solutions offer a single point of integration: once you’ve onboarded one service, it’s simple for us to add another. Plus, as we use our own proprietary software rather than pure data sets alone, our clients benefit from higher match rates and a more costeffective approach.
Welcome to AgeChecked: our business is protecting your business. Whether you’re looking for a single verification service or the full suite of compliance services, this brochure aims to tell you everything you need to know. As more and more business moves online, staying compliant when selling agerestricted goods and services is vital. Our cloud-based verification software provides remote identification, authentication and suitability checks to operators and affiliates who need to screen and monitor customers for regulatory or CSR policy reasons. We offer age verification, KYC and AML plus ongoing monitoring (PEPs & Sanctions) checks at every stage of the customer journey.
urity M Sec a
e gem nt na
We hope you find this brochure useful. But if you’ve got any questions or you’d like to find out more, just email us on email@example.com or call us on 0203 968 1582. Our team has years of experience in finance, technology and regulation. We’d love to talk to you about how we can help your business.
C e rtifi e d
Responsible gambling individual players than ever before. They must be particularly alert to determined problem gamblers seeking ways around verification, authentication and suitability checks. But they must also maximise customer acquisition. So any technologies must:
Regulatory requirements on operators and affiliates in the gaming industry are strict, both from an AML/CTF perspective and in the prevention of gambling-related harm. By 2027, the global gambling market will be worth around $127.3 bn: an increase of 11.5 per cent from 2020. As the market has grown, more governments and regulatory bodies across the globe are driving through Responsible Gambling legislation.
be effective and not create friction have a high pass rate for legitimate players
This legislation prioritises preventing underage gambling, reducing customer fraud and gambling addiction, and driving through stringent KYC and AML checks. Privacy and the protection of personal data are also important considerations.
operate to a standard that meets regulatory requirements be implemented to suit player requirements, so checks are proportionate and costs minimised
In order to address regulators’ concerns, comply fully with legislation and minimise the risk of large fines and damaging publicity, gambling companies need to have a greater understanding of
be rigorous, independent and reliable
Any technologies for automated player verification, authentication and suitability checks must be implemented to suit player requirements, so checks are proportionate and costs minimised
What makes us different?
ONE INTEGRATION, ALL SERVICES
WE DON’T HOLD CLIENT DATA
We understand that technology teams are always busy and dedicating the time to integrate new systems is hard to come by.
AgeChecked is an anonymised platform, meaning that all identities remain anonymous. We log and audit each verification without retaining any personal data on the customer.
That’s why we have simplified this process by allowing clients to integrate all our services via just two APIs. If you need to add services to enter new markets or to accommodate regulatory changes, your team won’t need to do any additional work.
Our technology complies with the British Standard Code of Practice PAS:1296. You can be sure that your customers’ data is not retained by third parties in an environment beyond their control.
WE PROVIDE A SERVICE, NOT JUST TECHNOLOGY We don’t just provide software: we know that great customer service is also key. We work together with you to ensure that your service is continuously optimised for maximum customer acquisition in all the territories where you operate. Plus, we’ll help you adapt or act quickly in response to any regulatory changes.
Our verification services From light touch to full ID scans across the entire player journey, our innovative and fully compliant verification solutions are versatile and scalable to any size of operation.
Many gaming companies are concerned that verification checks will lose potential customers during the registration process. But, in fact, our clients report higher conversion rates and better profitability per customer once they have implemented our software. In other words: better software means higher profits.
Our software allows you to onboard and verify customers in seconds. Plus, it gives you more options than any other provider, enabling customer choice when verifying. This means you’re more likely to get the correct verification information, generating more verified customers for your busines.
It’s all about the seamless process. Our range of robust verification solutions allows your company to choose the optimum solution for each territory.
Our range of robust verification solutions for the gambling industry allow for an optimum solution for each territory
Extra authentication for peace of mind These allow us to offer the highest levels of assurance to our clients that the customers’ identity is accurate. With access to sources around the globe and a localised approach to each individual market, our authentication solutions are an ideal fit for businesses acquiring customers from multiple territories.
Our authentication solution allows online iGaming companies to implement stringent checks to identify fraudulent customers. This multi-factor authentication process uses a range of innovative methods such as open banking access, character recognition scanning or biometric comparisons.
Ongoing monitoring All gambling businesses are responsible for ensuring ongoing monitoring of all players with continued KYC, due diligence or identifying criminal activity. It’s a significant challenge, but failure to do so could result in large fines or licence removal, meaning both reputational and financial damage to your business. AgeChecked monitoring software ensures peace of mind for your business with checks for
All these solutions are integrated into the simple API, ensuring ease of setup and management, allowing your business to stay compliant whichever regulated markets you work in.
PEPs and whether a customer has been sanctioned. This is done at registration as well as throughout the customer’s lifetime with your business. Our software also performs extensive KYC and AML checks at the point of withdrawal, ensuring that all players are who they say they are.
Your customer journey From your first call to after-sales support, we work closely with you to ensure we understand exactly what your business needs.
Account Manager oversees whole journey
Onboarding Technical Support
Integration Testing Analyst
Data Analyst + Technical Support
Whatever the size of your business, we have a solution to suit you
Channels to suit your business
This simple method of age verification allows you to upload your current customer details in CSV format via our secure client portal. You will receive a list of results that will display whether or not each customer has passed the age verification process.
This seamless online age verification solution runs in the background as the customer enters their details at registration/withdrawal. This offers a smooth user experience, as the customer doesn’t need to input any further information.
This acts as a secondary check by providing a pop-up box if the customer fails the initial check. The Gateway allows the customer to select an alternative method of verification. It only takes seconds to get the results before returning the customer to the registration flow.
A form of Optical Character Recognition that uses a mobile device to photograph an image of the customer’s driving licence or other identity document and upload it via the platform.
A global marketplace demands a global approach Our platform is ideal if your company is acquiring players from multiple geographical locations. However we offer local solutions too. We can access datasets from around the world, enabling us to adopt a localised approach to each individual market.
And we’re constantly growing and entering new markets: if you are interested in a specific territory, please get in touch to find out more.
A rigorous onboarding process for iGaming in Germany One of iGaming’s leading solutions providers chose to use our German verification and authentication solution to protect players and ensure they are over 18 on registration. Our authentication checks also ensure that individuals are who they say they are, and that they are not able to register multiple bank accounts, which would be a contravention of the new regulations. Anything suspicious is automatically flagged to the client.
In March 2020, the German heads of state approved a legal framework governing online gambling, the new Interstate Treaty for Gambling or Glücksspielneuregulierungstaatsvertrag (GlüNeuRStV). This treaty comes into force on 1 July 2021, with conditions including strict age verification laws to prevent minors from being able to gamble online. iGaming companies operating in Germany must be able to prove that they use a rigorous age verification solution in order to get a licence, so age verification in Germany forms a key part of the onboarding process. But that verification shouldn’t affect player experience.
Our solution minimised customer friction, causing little or no disruption to the customer’s ability to register and play.
One of iGaming’s leading solutions providers chose to use our fully compliant German verification and authentication solution to protect players and ensure they are over 18 on registration
On-point player identity checks in the Netherlands we are able to verify and authenticate a customer via their bank details, whilst our CRUKS check offers the highest levels of assurance that there is no exclusion status registered.
Player verification and authentication has been a particular priority for the Dutch gambling regulator Kansspelautoriteit (KSA). All online gambling operators targeting the Dutch market now need to include full identity verification, bank authentication and checks against the player exclusion register (CRUKS).
iDIN has been developed through a partnership with Betaalvereniging Nederland (the Dutch Payments Association) and the Dutch government. With more than 97% of Dutch customers using online banking, we can achieve a match rate in excess of 90%, maximising the income of your business.
AgeChecked’s secure API allows companies to swiftly verify and authenticate customers to meet these regulatory requirements. As an official partner of iDIN, a Dutch identity scheme, 10
Contact us We’d love to work with you on all your company’s verification and authentication needs. Please don’t hesitate to contact us on firstname.lastname@example.org or call 0203 968 1582. You can find out more about us at www.agechecked.com.
Seamless player verification and authentication To discuss your business needs, please contact us at email@example.com or call us on 0203 968 1582
161-165 Farringdon Road London, EC1R 3AL