DIGITAL TRANSFORMATION AND ARTIFICIAL INTELLIGENCE
+919873759782
How artificial intelligence can save airline front service desk team in times of epidemic 1•
Due to epidemic flights remain grounded and airport terminals closed , customer representatives are working harder than ever under mounting pressure. Now Industry need to focus on automating and augmenting work to protect the long-term value of the customer.
IDEATION
INNOVATION
COLLABORATION
SOLUTION
4 • Epidemic increases the workload of representative more than any other time in are facing customer’s anger that history. They there are no upgrades available on their flight, Non pre-informed Airlines cancelations etc.
DEMAND AND DISSATISFACTION
2
EPIDEMIC INCREASES WORKLOAD
5
• Now ticket cost rises without notice,
new hiring, onboarding and training new representatives is not a viable option to offer the immediate relief that With Artificial Intelligence to customer serviceable teams handle an infinite need. number of tickets at a single time.
• Many changes in policies like a new government regulation that impacts service availability. Then AI based virtual agents can reach out to our customers with all of the necessary information and answer follow-on questions.
PROACTIVE CUSTOMER SERVICE
ENHANCE CUSTOMER SERVICES
3•
6
AI can help to know empathy in a few many ways. On the most basic level, AI offloads work and responsibility. By eliminating mindless work, representatives are more empowered to focus on higher-level thinking and tasks and to not get overwhelmed by a monumental workload.
• Airline employees who are truly on the front lines today. AI can automate and augment the work of human representatives to ensure high customer and agent satisfaction through difficult times.
EMPATHY
HIGH PRIORITIES
WE DO DIGITAL TRANSFORMATION MAGIC USING TECHNOLOGIES, TOOLS AND METHODS.
MOBILE-TECH
ARTIFICIAL INTELLIGENCE
CYBER SECURITY
HYPER AUTOMATION
AR/VR
INTERNET OF THINGS
BIG DATA
DESIGN THINKING
CLOUD
WEB-TECH