August 2023

August 2023
August 2023
August 2023
Adelaide PHN Level 1, 22 Henley Beach Road Mile End SA 5031 PO Box 313, Torrensville Plaza SA 5031 08 8219 5900 enquiry@ adelaidephn.com.au adelaidephn.com.au
Cover Photo Adelaide Botanic Garden
We acknowledge the Kaurna peoples who are the Traditional Custodians of the Adelaide region. We pay tribute to their physical and spiritual connection to land, waters and community, enduring now as it has been throughout time. We pay respect to them, their culture and to Elders past and present. We would also like to acknowledge and pay our respects to those Aboriginal and Torres Strait Islander people from other Nations who live, work, travel and contribute on Kaurna Country.
Marni Naa Pudni “Welcome”Welcome to the August edition of Connect!
Spring is here, and it’s an end to the long and cold winter months! It’s time to enjoy the outdoors and be active - as easy as adding a short walk into your day.
Do also remember to check the UV rating before heading out and slip, slop, slap, seek and slide!
At Adelaide PHN, we have been working on many exciting things that play an essential role in how we commission services.
At the forefront is our 2023-2026 Strategic Plan that draws inspiration from the Quintiple Aim framework.
The plan puts a renewed focus on health equity, better access and supports place-based initiatives to improve the health outcomes for local populations.
I highly encourage you to read our Strategic Plan for further understanding of how Adelaide PHN will be moving forward in the years to come.
Health equity is a major focus area for us, and we are committed to embedding it in everything that we do - as with our primary health care awards.
This year’s award format was quite different from the previous years, with our core focus on health equity. Our 2023 Health Equity Awards celebrated five extraordinary programs for their dedication, innovation, and commitment to reducing health disparities.
Read more about our award recipients in this edition of Connect and I hope you will join me in congratulating them for their work in ensuring a better world for all.
I would like to encourage everyone to embrace health equity as a guiding principle in your work.
As we move forward, let us remember that achieving health equity requires ongoing effort, collaboration, and advocacy.
Together, let’s strive to create an equitable world where every person can live a healthy and fulfilling life.
Michelle McKay CEOAdelaide PHN receives funding from the Australian Government Department of Health and Aged Care to commission services which meet the health needs of the Adelaide metropolitan community. Below is a summary of our recent commissioning activity.
Aged Care
• Commissioned: BMP Healthcare Consulting and Simple Healthcare Solutions have been commissioned to implement quality improvement for supporting healthy ageing and improving chronic disease management at t he following general practices:
* 365 Para Hills
* 365 Kidman Park
* Allcare Medical
* Morphett Vale Family Practice
* Woodcroft Medical Centre
* Galway Medical Centre
* Healthsense Medical Centre
* Chandlers Medical Centre
* Reynella Medical
* Firle Medical Centre
* Woodville South GP
• Commissioned: AMPHEaT was commissioned to provide professional development
opportunities for health care providers including Early Intervention Project Showcases on pre-frailty, frailty and dementia.
• Commissioned: The South Australian Post Graduate Medical Association (SAPMEA) was commissioned to provide an ECHO (Extension for Community Healthcare Outcomes) Program to support chronic disease management in primary health care settings.
• Commissioning now: The third round of grant funding for the Telehealth in Residential Aged Care Facilities (RACFs) Program is now open. The grants will support RACFs with appropriate virtual consultation facilities and technology so their residents can access clinically appropriate telehealth care with primary health care professionals.
• Commissioned: YouTurn was commissioned to provide YEShigh-intensity, evidence-based,
trauma-informed, recoveryoriented multidisciplinary mental health services to young people( aged 12-25) experiencing complex mental health concerns. Service delivery commenced on 1 July 2023.
Please visit the Adelaide PHN website to learn more about our commissioning services.
Head to Health
• Commissioned: Neami was commissioned to provide the Head to Health Phone Service and commenced delivering the service on 1 July 2023.
• Commissioning now: Contract negotiations are underway with the preferred provider for the Head to Health Northern Centre. The centre is anticipated to be operational by 1 October 2023. Funded by the State and Commonwealth governments, this initiative will see the development of a community based mental
health hub, improving access for the services in northern metropolitan Adelaide.
• Commissioned: General practices were awarded 306 grants (total value of $8,865,000) under the federal Strengthening Medicare initiative. The grants support practices in the following areas:
* Enhancing digital health capability
* Upgrading infection prevention and control measures
* Maintaining or achieving accreditation
Medicare Urgent Care Clinics (UCC)
• Commissioning now: Contract negotiations are underway with the preferred providers for Medicare UCCs in the Adelaide metropolitan area. Medicare UCCs will provide a highly visible and accessible patientfocused service for improving health outcomes. It will also provide people in the Adelaide PHN region access to episodic urgent medical care without prior appointments or fees and across extended hours.
An update on the events, conferences and forums that Adelaide
Adelaide PHN’s inaugural 2023 Health Equity Awards was held on Friday, 18 August, at the Adelaide Entertainment Centre and attended by our commissioned primary health care providers, advisory councils, board and staff.
Delivered in a format that was different from the previous years,
the evening’s primary focus was on health equity.
The awards night celebrated our commissioned service providers’ health equity focus on delivering health outcomes for metropolitan Adelaide.
The proceedings began with our MC,
to
The White Tree entertained the crowd with their music, bringing people to the dance floors.
Adelaide PHN Chair of Board Tom Symonds launched our 2023-2026 Strategic Plan and thanked all our stakeholders for their role in improving the health outcomes of metropolitan Adelaide.
The event further saw OzHarvest City Manager, Rachel Hibble deliver a thought provoking presentation on food waste.
Our centrepieces for the evening were conceptualised and crafted by Miss MYSA Events - a boutique event styling and management service wholly owned by Multicultural Youth SA (MYSA).
All the seasonal fruits and vegetables from the table centrepieces were donated to OzHarvest post- event for providing nutritious meals to those in need. OzHarvest is a not-forprofit that rescues surplus food and
distributes it to charities.
The Health Equity Awards showcased five winning programs through beautifully crafted videos. The winners were awarded trophies by our CEO, Michelle McKay. The trophies, handcrafted by Aboriginal Steel Art represent the award recipients’ leadership focus on ensuring health equity for vulnerable populations of metropolitan Adelaide.
It was a great night connecting with staff, partners, and council members and celebrating the fantastic achievements of our service providers.
Learn more about our award recipients in the following pages.
Adelaide PHN commissioned Mission Australia to deliver the Drug and Alcohol Youth Outreach Service (DAYOS).
DAYOS provides treatment intervention for young people aged 10-25 years with mild to moderate substance use issues who want to make changes to their drug and alcohol use, improve their health and wellbeing and learn the skills to achieve independence.
Two initiatives within this program are Adelaide Youth Training Centre - Kurlana Tapa and After-Hours Service and Online SMART Recovery Group.
The team at Kurlana Tapa recognised the need to establish trust and connection with the participants. To do this, they redeveloped programs, incorporating game-based elements like modified Snakes and Ladders and Operation games. These interactive
activities helped bridge the communication gap, stimulate conversations, and made the sessions engaging and informative.
Another initiative - The After-Hours Service and Online SMART Recovery Group was introduced to support those who faced difficulties accessing support during standard working hours. This initiative was aimed at respecting the clients’ commitments, and providing them with support when they needed it the most.
Through their initiatives, Mission Australia demonstrated their drive to address the health inequities existing within the communities that they served.
Safe Haven, delivered by Sonder is a drop-in mental health service, operating in the northern suburb of Salisbury.
Safe Haven is a collaboration between Northern Adelaide Mental Health Alliance, Northern Adelaide Local Health Network, Adelaide PHN and Lived Experience Leadership and Advocacy Network.
The collaborative effort has resulted in the creation of an innovative service that offers individuals experiencing distress a quiet and calm alternative to presenting at an emergency department.
Guests don’t require a referral or appointment and can spend time speaking with a trained peer practitioner, Tuesday – Friday from 5 pm to 9 pm.
Since its launch in late 2022, Safe Haven has provided
support through more than 1000 presentations (as of June 2023) to people across a range of ages and genders.
In terms of impact, 14 % of those coming to Safe Haven report that they would have attended an emergency department if Safe Haven was not available.
Learn more by watching this short video on Safe Haven
Transgender and gender-diverse people are searching for social connections and need an opportunity to do this in safe and supported spaces.
headspace Port Adelaide, operated by Centacare, offers Queer Quest - an open, ongoing, social support group for young people aged 12 to 17 who identify as LGBTIQA+SB or as allies of this community.
Queer Quest is held weekly, one fortnight is activities, and the other fortnight is Dungeons and Dragons cofacilitated by Adelaide Queer Gamers.
Due to an increase in demand, Queer Quest has now moved to a bigger space and is run from The Brocas at St Clair, every Wednesday from 3 pm to 6 pm.
Young people can drop in to hang out with new friends,
play board games or do their own activities.
To further improve the Queer Quest Groups, headspace Port Adelaide regularly conducts quality improvement activities and surveys that include young people, their families and friends.
To date, 100% of all young people surveyed reported an improvement in their wellbeing and exprienced less social isolation.
Learn more by watching this short video on headspace
Port Adelaide.
Vulnerable populations (migrant communities, First Nations, those experiencing homelessness, aged and disabled populations) have lower vaccination rates than the general population and this is largely due to their engagement drivers being different.
Pop-Up Health (PUH) addressed this by reaching out and providing access to vaccination in an environment where their clients are comfortable and during times that are convenient for them.
There was also a huge focus on people who are housebound and have difficulty in accessing vaccinations, with PUH administering more than 600 vaccinations to this cohort.
Working with Vinnies SA, PUH established regular vaccination clinics alongside Fred’s Vans across the
metropolitan areas. This was an incredibly successful service, which improved the COVID-19 vaccination rate among those experiencing homelessness, another group who have minimal access to vaccination.
Since the commencement of the initiative in August 2022, PUH have administered over 3000 COVID-19 vaccinations to the vulnerable population of Adelaide.
Learn more by watching this short video on PopUp Health.
Low levels of health literacy, language barriers and inability to navigate the Australian health care system result in poor health outcomes for migrants and refugee communities.
Adelaide Refugee and New Arrival Program (ARANAP) delivered by the Australian Refugee Association (ARA) and Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS) has been a great success in providing support to refugees to advocate for their health needs in the Australian public health system.
Through ARANAP, ARA and STTARS work with clients to identify their health needs and prepare support plans. They empower them to be part of the decisionmaking process by assisting them to voice concerns with their general practitioners.
ARANAP advocates for professional interpreters at health appointments so clients can understand their health conditions and treatment options.
Bicultural workers from ARA support clients by providing culturally sensitive health literacy and health prevention information while Refugee Nurses from STTARS advocate for investigations and improved communication between health care providers to ensure timely intervention and appropriate referrals.
The program is hugely successful and has generated great feedback from the community since it was commissioned in 2017.
On Monday 10 July, Sonder hosted two events celebrating the opening of drop-in mental health service, Safe Haven.
The launch event brought together partners and valued stakeholders of Safe Haven to celebrate its official opening and commemorate the service’s achievements since its doors opened in November last year.
Tamira Pascoe, Executive Manager, Mental Health and AOD, and Procurement at Adelaide PHN spoke at the event, emphasising the importance of non-clinical services like Safe Haven for individuals
experiencing distress.
“The mental health care system is often based on clinical or medicalised models, and we know this approach does not always offer the best result for every individual.
“The Safe Haven concept provides a community-based solution and a safe space for people with mental health concerns away from a clinical setting,” Tamira said.
Following the official launch event, Safe Haven opened its doors for a community open day, offering community members and local
service providers the opportunity to tour the centre, enjoy lunch, meet the staff, and learn more about the available supports.
Safe Haven is located at 9 John St, Salisbury. The centre is open from 5 pm to 9 pm, Tuesday to Friday each week, including public holidays.
For further information about Safe Haven, visit sonder.net. au/safe-haven or email info@ sonder.net.au.
Adelaide PHN joined Thorne Harbour Health (THH) at our ground-breaking LGBTIQA+ mental health service launch at the local community venue, My Lover Cindi, on Monday, 31 July.
Addressing the unique mental health challenges faced by LGBTIQA+ people, this specialist service is a first for South Australia and joins the ACT as the only government funded services nationwide to do so.
The new mental health service expands on THH’s current LGBTIQA+ alcohol and other drug service which has been running since 2021. Both services are supported by funding from Adelaide PHN through the Australian Government’s PHN program.
The service launch featured speeches from Tamira Pascoe (Adelaide PHN Executive Manager MHAOD and Procurement), Carolyn Gillespie (THH Director of Services), and a community member with lived experience of mental health challenges.
There was also entertainment provided from local community artists.
The event highlighted why such a service is vital for the LGBTIQA+
communities. The launch of this service is a step in the right direction towards improving mental well-being and creating a collaborative and community-led approach to mental health.
Thank you to all the LGBTIQA+ community members, leaders and allies for attending and supporting the launch.
On Tuesday 4 July, we hosted a morning tea to recognise ‘Coming of the Light’ in the Torres Strait Islands. The occasion commemorates the adoption of Christianity across their region.
Our guest speaker and member of our Aboriginal Community Advisory Council, Barunah Alick, enlightened staff with the profound significance of the day and shared a short video on its history and importance in Torres Strait Islander culture.
Staff were engaged, asking insightful questions and enjoying traditional treats like damper, saltbush dukkah and karkalla, supplied by Something Wild and Indigenu Catering (Willara Cultural Services).
The Push-Up Challenge is Australia’s largest mental health and fitness initiative. It aims to raise awareness, engage and educate people and raises funds for crisis support and suicide prevention services.
A few of our team members participated in the Push-Up Challenge, flexing their muscles for a great cause.
We committed to 3,144 push-ups each over 23 days to honour the number of lives lost to suicide in 2021 and collectively recorded 15,387 push-ups. Well done, team!
To learn more and make a donation, please visit https:// www.thepushupchallenge.com.au/
Adelaide PHN marked National Reconciliation Week by inviting Darcy Godden, CEO of Kura Yerlo Inc, to share his journey.
Staff had the opportunity to listen to Darcy and the vital work that Kura Yerlo do for the Aboriginal and Torres Strait Islander community.
Kura Yerlo is a leading not-for-profit Aboriginal-owned and controlled community organisation. The organisation runs an early learning centre and community groups offering a range of programs to the
Aboriginal and/or Torres Strait Islander community that are age, gender and culturally appropriate.
We also tasted a fantastic spread of Aboriginal-inspired food from Indigenu Catering (Willara Cultural Services), created by integrating bush tucker with classic and contemporary recipes.
To learn more about Reconciliation Week and get involved, please visit https://www.reconciliation.org.au/
National Reconciliation Week (NRW) is a time for all Australians to learn about our shared histories, cultures, and achievements, and to explore how each of us can contribute to achieving reconciliation in Australia.
The theme for National Reconciliation Week 2023, Be a Voice for Generations , encourages all Australians to be a voice for reconciliation in tangible ways in our everyday lives – where we live, work and socialise.
A case study
Adelaide PHN’s ongoing vision for a healthier Adelaide starts with shaping the health system to deliver more equitable and stronger outcomes for vulnerable people and communities. By partnering and co-creating solutions with relevant organisations and service providers, we can address gaps and inequities in the health care system of our region.
As part of this work, Adelaide PHN commissioned T horne Harbour Health (THH) - a communitycontrolled organisation to provide specialist mental health and alcohol and other drugs services for LGBTIQA+ communities. Staff within these services are self-identified, allies, or have lived experience and/or have extensive experience working with LGBTIQA+ people, and offer trauma-informed, sex-positive, gender, and sexuality affirming service.
LGBTIQA+ communities are more likely to experience poorer social, physical, and mental health outcomes and experience substantial barriers to accessing health and social care services.
They are more likely to seek out
and receive mental health services, but report dissatisfaction with their experiences, stemming from discrimination or an inability to provide appropriate care.
About THH
Operating since 1983, THH have decades of experience catering to the specific needs of the LGBTIQA+ community in regard to physical and mental health.
Founded largely in response to the HIV/AIDS crisis, THH is continuing their support for LGBTIQA+ people and expanding their knowledge and reach to offer even greater levels of support, over a wider range of LGBTIQA+ related areas.
Through partnering with THH Adelaide PHN aims to meet the inequities in the health care system faced by the LGBTIQA+ community in Adelaide.
Alex’s Story
Alex’s story portrays the challenges faced by LGBTIQA+ with their mental health journey.
Alex* is an early 20’s non-binary person who presented to the Adelaide PHN-funded LGBTIQA+ AOD
service run by THH.
They were particularly concerned about relapsing into regular heavy cannabis use. Alex had started using cannabis in their early teens and started to think their use was a problem when they entered into a romantic relationship and began exploring their gender and sexual identity.
They had reached out for support around their identity and their drug use at high school but didn’t find the support available to be either safe or affirming. They also had their confidentiality breached when the school supports contacted their parent regarding Alex’s cannabis use and disclosed other private information.
Alex then reached out for support with other mental health services but was told they needed to stop using cannabis before they could access a service. They also were told they had to use their legal name (dead name**) rather than their preferred name, which made them feel very uncomfortable.
After coming to THH, Alex shared that it was the first time they were identified by their preferred name and that their correct pronouns were used. This was a big factor in them feeling comfortable about accessing the service.
Alex was provided with a safe, and confidential space and a counsellor who was open to exploring with them, their gender, sexuality, and sexual activities, which had a direct relationship to their mental health and cannabis use.
Alex was able to gain important insights into the drivers of their cannabis dependence and find alternative strategies to manage their thoughts, feelings, and behaviours.
Since engaging in counselling, Alex
has been able to better manage a couple of brief lapses into cannabis use and maintain longer periods of abstinence. They continue to work towards being completely abstinent.
Research reveals that young LGBTIQA+ people are at greater risk with their mental health, and negative experiences can lead to them distrusting mental health practitioners as they get older, leading to worsening mental health outcomes.
By funding THH, we create opportunities to bridge the gaps that the LGBTIQA+ community face, and access more equitable opportunities to deal with unique challenges and lead a healthier and fulfilling life. Learn more about our work in AOD space by visiting the Adelaide PHN website.
*denotes a deidentified name ** dead name is the birth name used by a transgender or a nonbinary person prior to tansitioning.
HealthPathways SA have recently launched a Carer Health Pathway. Underpinned by best-practice guidelines, they support general practitioners and other health professionals to make informed, supportive decisions with the carer at the point of care.
Carers are at a higher health risk than the general population. Caring for another person over an extended period can be physically and emotionally exhausting. By recognising and responding to pressures, the general practice team can play an important role in preserving care arrangement and the relationship with care recipients.
“The new pathway, and associated updated referral pages, are great resources for primary care practitioners. Developed with expert input from Carers SA, the newly localised Carer Health pathway highlights the importance of identifying carers and providing them with support opportunistically.
The pathway also provides a structured approach for helping carers experiencing stress, and has links to local service providers.
Consider using this Pathway when undertaking
health assessments or GP management plans for patients in a caring role, to ensure everyone is well supported.”
Dr Anna Billington, GP Clinical Editor
HealthPathways SA wishes to thank Helen Brown, Executive Manager, Strategic Engagement - Carers SA, the Carers SA team and our GP Clinical Editors and clinical coordinators for their contributions, collaboration and expert input on these new pathways of care.
Please see below two newly launched pathways:
• Carer Health (new)
• Respite and Carer Support (updated)
For more information, please visit our Project Site or contact the team via enquiries@ sahealthpathways.com.au
HealthPathways SA is accessible anywhere, anytime on most devices. Access is free and easy. Register to gain free access to HealthPathways SA.
HealthPathways South Australia is a partnership between SA Health, Adelaide PHN and Country SA PHN.
Adelaide PHN commissioned Neami to deliver the The Head to Health Phone Service in the Adelaide metropolitan region from 1 July 2023. The Phone Service (1800 595 212) aims to provide a welcoming and accessible entry point for people experiencing mental health and AOD concerns and their families and carers through a “no wrong door” approach. It also promotes consistent assessment and enables warm transfer and referral to the most appropriate service.
The Head to Health Phone Service will provide initial assessment where required and help connect people to
the right mental health services that meet their identified needs.
A trained professional will provide an initial assessment of needs by using the Commonwealth’s Initial Assessment and Referral (IAR) tool.
The Head to Health Phone Service offers confidential and free support from 8.30 am to 5.00 pm, Monday to Friday (excluding public holidays).
Adelaide PHN’s Central Referral Unit (CRU) and Mental Health Enquiry
Line ceased operation in its previous format and it’s functions have been amalgamated with the Head to Health Phone Service from 1 July. All
mental health referrals and enquiries will now have to be made via the Head to Health Phone Service.
Enquiries
Head to Health Phone Service - 1800 595 212
Secure messaging via HealthLink
HealthLink | EDI: adphncru
For more information, please visit our website.
We launched our 2023-2026 Strategic Plan at our inaugural Health Equity Awards held on Friday, 18 August 2023.
Our Chair of Board, Tom Symonds, introduced our strategy and acknowledged that addressing health equity is a complex task that requires stakeholder collaboration, advocacy, policy changes, and a reimagining of how we approach health care.
“Adelaide PHN has developed our 2023-2026 Strategic Plan with extensive involvement of our community and partners.”
“The plan has the principles of the internationally recognised Quintuple Aim framework at its foundation”, Tom said.
“It is structured on four key focus areas, each acting as a beacon guiding our work in support of our vision to shape the health system
to deliver better outcomes for vulnerable people and a healthier Adelaide,” he further added.
We look forward to integrating this strategy into our work and encourage you to read the plan to understand the opportunities that lie ahead for our organisation.
You can read our 2023-2026 Strategic Plan by visiting https:// adelaidephn.com.au/strategicplan.
An update from our dedicated COVID-19 team, including our continued role in the local pandemic response, upcoming training and events, resources and news items, and relevant commissioned activity. You can get in touch with our COVID-19 team by emailing covid19@adelaidephn.com.au.
Kitchen Table Discussions are a consumer engagement tool that enable Adelaide PHN to hear community views on varied health topics.
Since 2022, Adelaide PHN has utilised Kitchen Table Discussions to hear the voices of consumers and carers who do not generally participate in any formal consultations.
During 2022/23, we held four Kitchen Table Discussions with over 130 participants and covered topics such as after-hours, population health, workforce, and early intervention.
Through these discussions, we reached diverse groups of people,
including those who are hard-toreach or disadvantaged.
The strength of Kitchen Table Discussions is that they are facilitated by community hosts, providing them the opportunity to lead consultation within their own community in a safe, friendly, and supportive environment.
• Enables access to a broad and diverse cross-section of community.
• Community members feel their voice is heard, and their views are valued.
• Can increase consumer knowledge and awareness about the services, as well as helps support their health literacy.
We look forward to hosting more Kitchen Table Discussions in the coming months and gaining a better understanding of the community requirements on various topics.
If you are interested in hosting a Kitchen Table Discussion, please reach out to Adelaide PHN’S Strategy and Engagement Team via enquiries@ adelaidephn.com.au.
Adelaide PHN commissions a wide range of Alcohol and Other Drug (AOD) treatment services and activities across Adelaide. Services and programs support individuals and families affected by AOD use, LGBTIQA+ people, Aboriginal and Torres Strait Islander people, young people, people from culturally and linguistically diverse communities, and those who have been, or are at risk of being, in contact with the South Australian (SA) criminal justice system. Services are provided free of charge to the community.
Adelaide PHN funds the following service providers to deliver AOD services:
• Mission Australia
• OARS – Community Transitions
• Uniting Communities
• PsychMed
• Nunkuwarrin Yunti
• Thorne Harbour Health
• Community Access and Services SA (CAaSSA)
Adelaide PHN recently launched its Treatment Services Data Dashboard
for its AOD commissioned service providers.
The AOD Dashboard provides Adelaide PHN with:
• A snapshot of client demographics including age, gender, sexual orientation, Aboriginal and Torres Strait Islander status, and main language spoken.
• Service and program activity including, service contacts by treatment type, number of episodes of care (e.g., new, open, and closed), and the number of episodes by principal drug.
• Client outcome measures e.g. using the Australian Treatment Outcomes Profile (ATOP) and the Alcohol and Drug Outcome Measure (ADOM) to measure outcomes (i.e. reduced AOD use, improved physical and psychological health and improved quality of life) against episodes of care and to monitor the effectiveness of programs funded by Adelaide PHN. Similarly, providers can use the dashboard to measure their client outcomes and to continually improve the quality of their service and data
collection processes.
As part of the dashboard implementation, members of Adelaide PHN’s Mental Health and AOD and Data Teams have been conducting individual tailored information sessions with each of our AOD providers on using and understanding the dashboard data.
“
The new AOD dashboard provides exceptionally valuable insights. Information that would previously require several days’ worth of data manipulation within our internal reporting systems is accessible at our fingertips. This efficiency allows us to dedicate significantly more resources in being increasingly agile, innovative, and responsive to these insights.”
“We have started using the dashboard to enhance data collection activities within the team. The use of the dashboard has resulted in the review and redesign of some processes to enable a better representation of clients’ experience and progress when engaging with our service.”
“The AOD dashboard has created the capability to cross-reference against internal data, increasing accountability and strengthening the checks and balances that guarantee high quality information is gathered and reported.”
“The new AOD dashboard gives us access to all our submitted data at the click of a mouse. For example, I could access reliable data on a type of substance, the gender breakdown of people using the substance and
if the level of use at entry into the program has increased over time.”
“Love the new dashboard! It’s so great to be able to compare the client demographics and treatment outcomes of each of our programs instantly. A vital tool for us to be able to continue to enhance our service.”
“The new AOD Dashboard has been an excellent point of reference when updating internal data systems by elucidating how performanceindicating data insights are generated from the reported source data; as a result, reporting accuracy and communication of the program’s community impact have both improved, bolstering our collaboration with Adelaide PHN and supporting continued provision of specialised AOD psychological programs in the SA community.”
“Being able to drill-down into specific elements, such as ATOP pairs, is a very useful feature of the new dashboard that facilitates matching of internal data to the data grain specified by Adelaide PHN, which can often differ due to the established heterogeneity of treatment progressions and engagement in this sector.”
“The new AOD dashboard provides exceptionally valuable insights. “
“A vital tool for us to be able to continue to enhance our service.”
“Gives us access to all our submitted data at the click of a mouse.”
An update from our digital health team, including relevant resources and news relating to quality improvement activities, training, integrated care, and general support.
You can get in touch with our digital health team by emailing digitalhealthinfo@ adelaidephn.com.au .
Adelaide PHN welcomed the first cohort of masters students from the University of South Australia (UniSA) following the signing of a Student Placement Partnership Agreement.
On 21 June 2023, the students presented their capstone project to Adelaide PHN’s Integration Portfolio staff members, offering new perspectives and insights into virtual health care.
The presentation by Guillaume, Aarushi, Shweta, Gangtey and Maggi, marked the end of a 13 week-long research and exploration project with the Digital Health Team on the factors that impact the adoption of telehealth services in general practices in Adelaide.
While the full details of their capstone project are beyond the scope of this article, the students identified various practical and perceptual barriers, as well as the enablers that influence the adoption of video consultation in practices.
The students, who found the placement highly valuable, have emerged from this project with enhanced skills and knowledge. The experience has provided them with a real-world understanding of research methods, teamwork, problem-solving, and presentation skills.
Their findings are expected to guide future research and Adelaide PHN’s approach to integrating telehealth in GP clinics and beyond.
Congratulations to the UniSA Master of Health Services Management students for their excellent work and we look forward to working with the next cohort of UniSA students on their project.
To learn more about our Digital Health programs, please visit the Adelaide PHN website.
General practices are invited to participate in the national rollout of the Patient-Reported Indicator Survey (PaRIS), now underway.
For the first time, patients across the world with a chronic health issue are being asked to share their experiences so health care providers can better understand their needs.
The OECD-led PaRIS Health Survey will strengthen the measurement of outcomes and experiences of primary care services for people living with chronic conditions.
Nearly half of all Australians (46.6%) have one or more chronic conditions, and almost one in five (18.6%) have two or more chronic conditions.
The Australian Commission for Safety and Quality in Health Care is working with ORIMA Research to implement the PaRIS Survey, on behalf of the Department of Health and Aged Care.
Why participate in the PaRIS Survey?
By taking part in the PaRIS Health Survey, GP practices will better understand their patient experiences and identify opportunities to improve the care they provide. Survey participation can also count towards CPD requirements.
The PaRIS Survey aims to fill a critical gap in primary health care by gaining insights on access to health care and waiting times, quality of life, pain, physical functioning and psychological wellbeing.
Each participating practice will gain access to a dashboard showing their results, as well as the de-identified results of other participating practices according to size, location, and FTE. This national data will give practices a rich data set to inform their quality improvement activities.
Who can participate?
All GP practices and Aboriginal Community Controlled Health Organisations in Australia that are accredited and use electronic patient records are eligible to register for participation. The survey closes on the 31 October 2023.
If you would like further information about how to participate in the PaRIS survey or have any other questions, please contact Adelaide PHN Practice Facilitators at practicesupport@adelaidephn.com. au or phone 8219 5900.
programs shared valuable insights during the workshop. Their combined expertise provided attendees with a deeper understanding of how telehealth can positively affect the well-being of older individuals in residential care settings.
Adelaide PHN held its first workshop for the Telehealth in Residential Aged Care Homes (RACH) program on Friday, 4 August 2023. Funded by the Department of Health and Aged Care, the telehealth program aims to improve access to quality of care for older people in residential aged care settings using telehealth.
The first education workshop, delivered by AGPAL, brought together health care professionals and experts across general practice and aged care to explore how telehealth can be used effectively in aged care.
A key focus of the workshop was addressing the considerations that health care professionals must navigate when determining the appropriateness of telehealth for residents and practices.
These included:
• Cultural awareness (e.g., particular sensitivities about personal images and the recording of personal images).
• Clinical scenarios suitable for telehealth consultations with case studies applicable to the residential aged care setting.
• GP standards and government legislation concerning consent, patient privacy and rights to confidentiality.
• Actions and protocols to be taken before, during and post telehealth consultation.
• Clinical and corporate governance for telehealth consultations (roles and responsibilities).
Participants were also provided with resources for self-paced planning and learning post-workshop.
Dr. Chris Stelmaschuk, an experienced general practitioner, Lesley Habel, a registered nurse and Aged Care Manager for Adelaide PHN, and Cindy Paardekooper, an Aboriginal Consultant for Palliative Care Education and Aboriginal health
This workshop represented a step towards patient-centered aged care through the adoption of telehealth. By leveraging telehealth technologies, health care professionals can enhance the well-being of older individuals in residential aged care settings, while improving efficiencies and billing opportunities.
Adelaide PHN Digital Health Manager, Ben Okonjo said the positive feedback from attendees indicated the workshop was valuable in equipping health care professionals with the skills and resources to effectively use telehealth in residential aged care settings. While only sites participating in the Telehealth in RACH program were invited for the initial workshop, additional workshops, including online options are being planned.
Keep a look out for these invitations or reach out to digitalhealthinfo@ adelaidephn.com.au to register your interest.
Paolo Cardelli: Community Advisory Council Chair
Adelaide PHN is pleased to welcome Paolo Cardelli as the new Chair of our Community Advisory Council.
Paolo is an Adelaide based business start-up and leadership coach and teaches public speaking, internationally.
Paolo recognises that patient options and outcomes are not equal for all, and that patients and carers need a voice.
He actively volunteers within kidney and wider consumer health advocacy and was previously the Chair of the National Kidney Consumer Council for Kidney Health Australia.
Dr Stephanie Daly: Clinical Advisory Council Chair
Dr Stephanie Daly is the new Chair of our Clinical Advisory Council.
Dr Stephanie is a fellow of the Royal College of General Practitioners, a GP Clinical Editor for HealthPathways SA and works across many areas of dementia education, advocacy and clinical work in addition to her role as a general practitioner
She is also the founder of Sensus Cognition - an organisation providing advice, assessment and support for people with memory concerns and dementia.
We look forward to working with Paolo and Dr Stephanie and benefit from their invaluable insights.
On 25 August, Australians wore purple at schools, community organisations, universities, and workplaces to mark “Wear it Purple Day”.
This year’s theme, “Write Your Story”, was created by Wear it Purple’s Youth Action Council to give voice to growing rhetoric in the LGBTQIA+ youth community around the importance of personal expression and individuality.
Adelaide PHN’s Rainbow Working Group hosted a morning tea to
commemorate the day and hear from guest speakers, Kat, Youth and Community Engagement Officer at headspace Port Adelaide (they/them) and Miles, Youth Peer Practitioner at Sonder (he/they), as they talked about their journeys and the day’s relevance.
It was inspiring to learn what a difference this day makes to the LGBTIQA+ community.
We also screened informational videos and awarded the bestdressed person – what great fun!
At Adelaide PHN, we celebrate diversity and are dedicated to creating an inclusive environment for everyone.
By wearing purple, we demonstrate to rainbow young people that they are seen, supported and respected and acknowledge all have the right to be proud of who they are and who they are becoming.
To learn more, please visit https://www.wearitpurple.org/
An update from our team, including our continued role in the local pandemic response, upcoming training and events, resources and news items, and relevant commissioned activity.
You can get in touch with our COVID-19 team by emailing covid19@adelaidephn.com.au.
Adelaide PHN continues to support the COVID-19 response by providing COVID vaccinations and educating vulnerable populations within our region.
Our commissioned service provider, POP-UP Health (PUH) provides vaccinations at residential aged care facilities, people’s homes, disability support accommodation and community events.
PUH recently attended a community day for the Brazilian Association in SA (BASA). On the day, the nurses vaccinated 22 vulnerable people for COVID-19. They also had a great response from the community, with discussions centered on keeping up to date with vaccinations.
PUH created flyers with information about the initiative and felt it was a great way to get information on COVID-19 to the multicultural population.
Adelaide PHN had worked closely with Wellbeing SA to deliver the Community Care Services program that ceased on 30 June 2023.
The program aimed to undertake home visits to provide care to COVID-19-positive patients in cases where their GP does not have the capacity, or the patients do not have a managing GP, or during after-hours.
The program saw approximately 2,338 patients for health care-related services, with about 5,816 episodes of care provided.
It supported those needing routine care in the home and specific care needs as requested by the referrer, which in other cases could have potentially ended up in a hospital setting.
We thank Wellbeing SA and the Community Care Services team for caring for consumers in a challenging environment.
To learn more, please visit adelaidephn.com.au/covid19.
Our dedicated Practice Facilitators form part of our Practice Support Team. They work with primary health care providers to support ongoing programs and initiatives that promote quality patient care and improve health outcomes.
Adelaide PHN has provided training and support to assist GPs in using the Initial Assessment and Referral Decision Support Tool (IAR-DST) in clinical practice since December 2022.
The IAR-DST training continues with both regular online sessions on Monday evenings and Thursday lunchtimes, supplemented by onsite visits to specific GP practice locations across metro Adelaide.
Upon completion of the training, GPs will receive $300 payment (excl. GST) for their time, attract two certified hours for CPD purposes, and have the provision of service map availability and ongoing support from the IAR team.
Over 300 GPs and 100 allied health clinicians have completed training in the Adelaide PHN region.
Survey questionnaires completed at the conclusion of training indicate a high level of satisfaction.
Participating GPs who have completed training and use the IAR in day-to-day clinical practice are offered review sessions with appropriate CPD hours. The first of these sessions is scheduled for Wednesday, 9 August.
Training of local health network clinical/management staff continues, with the Office of the Chief Psychiatrist partnership being instrumental in this.
Our team are committed to working with you and have flexible training options.
Please get in touch with our team via IAR-DST@adelaidephn.com.au
or through the practice facilitator supporting your practice to find a time that works for you.
To learn more about the IARDST, including why it is being implemented, the development process, training and ongoing use, please visit adelaidephn. com.au/iar
To know more, please get in touch with Adelaide PHN Practice Support Team at practicesupport@ adelaidephn.com.au.
We have enjoyed working with general practices to support utilising this funding to improve their practices in a plethora of ways.
Practices have been able to choose how to spend their funding across the three investment streams. In the first stream of enhancing digital capability, we have seen practices purchasing video conferencing equipment to allow for increased telehealth capacity, or even software subscription that supports online booking and text message recall systems.
The Strengthening Medicare GP Grants program is being rolled out across Australia, over two years (from 2022-23) by the Australian Government.
The program aims to provide funding to general practices and eligible Aboriginal Community Controlled Health Organisations (ACCHOs) for making improvements to their practice to expand patient access and support safe, and accessible, quality primary care.
Grant payments were made to general practices and eligible ACCHOs for investmenting in innovation, training, equipment, and minor capital works in one or more of the three investment streams below:
• Enhance digital health capability.
• Upgrade infection prevention and control.
• Maintain or achieve accreditation against RACGP standards.
1. Around 347 eligible general practices and ACCHOs were identified.
2. Program participation invitations were provided to 332 general practices/eligible ACCHOs.
3. General practices/eligible ACCHOs were provided with 306 executed agreements.
The second stream of upgrading infection prevention and control arrangements has allowed practices to align to the recently updated Infection Prevention and Control (IPC) standards. Others have used the funding to improve their treatment rooms to ensure IPC standards are being met.
The final stream of maintaining or achieving accreditation has allowed practices to purchase required equipment such as a defibrillator and an ECG machine to fulfill recent updates. Some practices have used this funding to support their initial registration and pursuit of accreditation, with support from their Practice Facilitator.
Adelaide PHN launched PHN Exchange - a secure, user-friendly digital platform (developed by Murray PHN) on 14 June. The platform is currently being used by several other PHNs across Australia.
PHN Exchange has been adopted and implemented to provide practice data on demand. It displays localised, timely and useable practice-specific data dynamically and meaningfully. It gives an overview of practice data, insights on Practice Incentives Program Quality Improvement Incentive (PIP QI) measures, demographics, data quality, disease prevalence, Medicare Benefits Schedule (MBS) services, immunisation, and risk factors. First-time practices will have access to benchmarking against aggregated PHN data.
As it is already integrated with
PenCS (our data extraction tool), no additional setup is required other than registering.
Additionally, it can act as a resource hub for practices, containing best practice quality improvement documentation and methodologies supplied by Adelaide PHN.
Unregistered users can access publicly available population health data from various sources and will help assist health planners with better decisionmaking.
Supported by a dedicated and responsive development team, PHN Exchange has the flexibility to accommodate future reporting requirements. The initial feedback from participating practices has been positive.
As a step forward, it is expected that PHN Exchange will result in a more streamlined and robust reporting, enabling improved
quality improvement activities within general practices and ultimately enhancing patient outcomes.
PHN Exchange can be accessed here, and for any PHN Exchange-related enquiries, please get in touch with Adelaide PHN Practice Support Team at practicesupport@ adelaidephn.com.au
The Care Finder Program is now fully operational in South Australia (SA) and embedded in the aged care system nationally. Care Finder workers play an important role in the aged care system and provide intensive support for older persons. Care Finder organisations across SA are working together and participating in the joint Care Finder Operational Community of Practice (COP) and forums. The COP and forums are aimed at continuously improving the program, through resource sharing, local experiences and lessons learned.
State- wide confluence platform (moderated by the PHNs) will be developed to share resources, case studies and reflective circle.
To further support the program, Adelaide PHN has commissioned Mental Health First Aid Australia’s Older Persons Mental Health First Aid – an accredited first aid training for Care Finder staff.
Adelaide PHN is supporting Mental Health and Wellbeing Training
Solutions to provide training to Care Finder Program staff as a component of connecting senior Australians to aged care services.
Learn
For details on organisations offering the care finder service near you, contact My Aged Care on 1800 200 422 (FreeCall) or visit the My Aged Care website
The Early Intervention Initiatives in General Practice Project is a direct response to the Royal Commission into Aged Care Quality and Safety, particularly to better support senior Australians with their transition between the aged care and health care systems and improve medication management.
This project is in place to enable early monitoring and identification of health needs to enable people to live at home longer. Adelaide PHN is focused on those aged between 4070 and at risk or have been recently diagnosed with a chronic condition, frailty and/or dementia.
This multi-pronged project is currently underway across our region and includes the following initiatives:
• Quality improvement initiatives in 10 dedicated general practices. This initiative looks at how patients are currently receiving care in general practices. It highlights opportunities for change and tests new ways in which care can be delivered to better support and manage patients.
• Providing local medical neighbourhood activities for the involved practices and opportunity to work with common allied health and specialists that practices regularly refer to. Activities include opportunities to meet and share information regarding available services, working closely with local health networks and more.
• Early intervention toolkit development and testing to help general practices and the communities they support. The toolkit will include clinical tools, patient resources and business cases which will assist general practices when they consider implementing early intervention initiatives.
• CPD opportunities including opportunities for the involved practices to present about their experiences and launch the toolkit.
• Project ECHO, an eight-week opportunity will be led by a facilitation team with a focus on dementia and frailty. It will be an opportunity for virtual teambased learning and case sharing.
• Flinders University will lead
an evaluation and analyse the project data, interviews and consumer and health practitioner focus groups.This will help determine if this approach is suitable for supporting early intervention across primary care.
We look forward to understanding how this approach can lead to better patient outcomes and more streamlined and coordinated care delivery across primary care.
Highlights of programs and activities affecting the delivery and experience of primary health care across the Adelaide metropolitan region.
self-care ability and c) changed behaviours.
The total time commitment for participating in the trial is estimated to be around 21 hours over 12 months. There are a few ways to express your interest.
• You can text or ring 02 5124 7118 to express your interest.
• You can email the researcher to express your interest in participation (Canberra Health Services Palliative Care Research, email: CHS. PalliativeCareResearch@act.gov. au ).
• Scan the QR code to register online.
A project funded by the Australian Government is seeking informal carers of people living with dementia in the community to participate in a study. The study will investigate the effectiveness of the support provided by the iSupport program to the carers in the community.
iSupport for Dementia, is an online education program for informal carers (family, friends, and neighbours) that was originally developed by the World Health Organization (WHO).
In Australia, the program contains six modules: introduction to dementia; being a carer; caring for me; providing everyday care; person-centred care
approach to changed behaviour; and consumer-directed care.
You are invited to the study if you meet these conditions:
• You are an informal carer aged 18 years old or over.
• You provide care support at home for a person with dementia at least twice a week.
• If the person you care for has not been formally diagnosed with dementia but meets the following three criteria (assessed by the researcher): a) mild to moderate cognitive impairment; b) declined
This study has been approved by the Southern Adelaide Clinical Human Research Ethics Committee. You will receive $50 gift voucher per month for 12 months as a token of appreciation for your time contributing to the study.
WellMob is a digital library of over 350 mental health and wellbeing resources developed by and for First Nations Australians. It includes websites, apps, videos, fact sheets, podcasts, and social media.
WellMob takes a holistic strengthbased approach around Indigenous wellbeing. The resources provide information, stories of lived experience, promote hope, and break down shame or stigma about mental health and wellbeing issues.
The WellMob website is easy to navigate. The resources have been grouped under six broad topics: Mind, Body, Our Mob, Culture, Keeping Safe, and Healing. Each of these main topics link to several sub-topics. In three clicks it is possible to find culturally appropriate resources without having to search the web.
Blueknot is conducting a short survey, and you are encouraged to share your feedback if you have contacted Blueknot Helpline any time since 2020.
The survey includes 15 short questions, including both yes/no and scaling questions, as well as spaces for written feedback.
All responses will be treated with confidentiality and
There are over 80 training resources for health and wellbeing workers to strengthen cultural understanding and safety in practice. This may be especially useful for non-Indigenous staff.
These training resources have been organised under nine topic tiles for easier navigation.
Quick access to top digital resources
The latest addition are the Resource Sheets for Workforce – short cuts to the best resources on the WellMob website on common wellbeing topics, updated annually.
To learn more, visit https://wellmob. org.au/.
Article provided by University Centre for Rural Health, Lismore
anonymity and the feedback gathered from the survey will be used solely to inform how Blueknot can improve their services.
Access the survey here: https://www.research.net/r/ KCJ6GGM.
Article sourced from Blueknot
Free 4-week course developed by The Wicking Dementia Centre. Runs every May and October.
Research suggests that up to 40% of cases of dementia can be prevented, so it’s never too early or too late to do something good for your brain and reduce your risk. Learn how lifestyle and health factors interact to increase or decrease dementia risk, based on the latest scientific evidence. For more information or to enrol, visit mooc.utas.edu.au
The
College™
I’ve used services for years, this is something really different.
We offer a range of educational courses where you can learn about mental health and life skills to build a more positive, connected and meaningful life.
Our facilitators have a lived experience. They share the mental health, wellbeing and life skills that they have found helpful on their own recovery journeys. When people come to our courses they realise they are not alone with what they are experiencing and this really helps to lift feelings of isolation that impact so strongly on our mental health.
Date Every Friday, sessions start on 5th May 2023
Venue: Sonder Safe Haven 9 John St, Salisbury SA 5108
RSVP: One day prior to session
Mind Recovery
has readjusted my thinking about myself and about others. Instead of being a victim of life, I feel like I’m a student of life. ‒ Kerry Anne, Thargomimba campusKerry Anne Newton
Use the Health Star Rating to make healthier choices by quickly and easily comparing the nutritional value of similar foods.
You can make a big difference by choosing products with a higher star rating and including fruit and vegetables in your basket.
To find out more, visit healthstarrating.gov.au
08 8219 5900
enquiry@adelaidephn.com.au
adelaidephn.com.au
Further information
Find out more about Adelaide PHN’s programs and services via our online directory.
Providers can find a calendar of local professional development opportunities and a resource library to support delivery of primary health care across the metropolitan region.
Adelaide PHN’s career page includes listings of vacancies within general practice across the Adelaide region (a service offered for free to general practice teams).
Adelaide PHN distributes Connect to provide beneficial and relevant information. The content is sourced from credible organisations, but please note we do not undertake extensive quality reviews. While the Australian Government helped fund this document, it has not reviewed the content and is not responsible for any injury, loss or damage however arising from the use of or reliance on the information provided herein.