Dear Accionites,
A Year in Review and a Look Ahead
Kinesh Doshi Group CEO, Accion Labs
As we wrap up 2024, I want to take a moment to express my heartfelt gratitude for your hard work and dedication. Your contributions have been instrumental to our success, particularly in navigating the challenges posed by the economic climate.
Our Achievements in 2024
Despite the headwinds, we achieved several noteworthy milestones:
Client Success:
We secured new clients and strengthened relationships with existing ones, reinforcing our position in the market.
Internal Growth:
We invested in our people through enhanced career development frameworks, engaging learning programs, and improved governance models.
Technological Advancements:
We made significant progress in intellectual property, IT, and security systems, laying a strong foundation for future innovation.
Our Vision for 2025
Looking ahead, we are enthusiastic about the opportunities that await us. Our strategic priorities for 2025 include:
Accelerated Growth:
Targeting 15-20% year-over-year growth through strategic talent acquisition and strengthening our organizational footprint.
Stronger Partnerships:
Deepening collaborations with key accounts and industry leaders, including Microsoft, AWS, Databricks, Salesforce, ServiceNow, Snowflake, and others.
Innovation at the Core:
Driving investments in intellectual property and streamlining processes to foster organization-wide innovation.
Leveraging AI:
Harnessing Generative AI to enhance our offerings and deliver superior outcomes for our clients.
Continue reading
Awards & Recognition
Our CEO has been recognized by the 2024 Pittsburgh Smart 50 Award for his exceptional leadership in building and leading a successful organization.
Recognized as a key contender in the ISG Provider Lens
Digital Engineering Services 2024 and Generative AI Services 2024
Recognized as a Great Place to Work! This honor is a testament to our incredible team and our commitment to fostering a positive and inclusive workplace culture.
Featured in Zinnov Zones for Digital Engineering and ER&D Services 2024 across 18 Segments.
Featured in the Software
Digital Innovation Partner
HOW WE WORK Data at Heart
Accion Labs reimagines the possibilities for digital transformation from innovation to growth
Digital in Thinking
Scalability, manageability, robustness, and efficiency are always our top priorities
Innovation in Approach
Everything is planned to minute detail, ensuring high-quality deliveries to clients every time
OUR GROUP COMPANIES
Generative AI: Expanding Possibilities
Transforming Industries with Speed, Automation, Innovation, and Ingenuity
How GenAI Empowers Organizations
Efficient Content Generation
Responsible AI Deployment
Fostering Innovation
Improved Decision-Making
Core Capabilities
Unstructured Information:
• Conversational Interfaces on Document Repositories
• Entity Extraction
• Reports/Document Generation 01 02
Structured Data:
• DataBots: Natural Language Interfaces on Databases, Dashboards, and BI
• Drug Discovery & Repurposing: Accelerating Pharma Research
• StatBots: Managing Large Numerical Data & Calculations
Voice:
Turning Ideas into Tangible Outcomes
Data Augmentation & Synthesis 04
Cognitive Automation:
• CallBots: Voice-Based Telephonic Conversations
• Task Automation Using GenAI 03
• Tone Analytics: Analyzing Tone in GenAI Conversations
• Process Optimization: Redesigning with GenAI-first Approach
Our Platforms: Advancing GenAI Innovation
GenAI in a Box BizBrain AI
Cost-effective, on-premises Generative AI solutions with customizable LLMs that reduce operational costs, and development time, and ensure data security.
A comprehensive solution designed for the seamless integration of Knowledge, Analytics, Processes, and Systems into existing business functions.
Knowledge Graph for Legacy Migration & Reducing Tech Debt.
05
Systems & Code Generation:
• Legacy Migration: Modernizing Technology Stacks
• Managed Services: Self-Heal & Agent Assist Flows
A robust Generative AI framework that overcomes the limitations of conventional RAG architecture, ensuring accuracy, security, and seamless integration for enterprise adoption.
CodeMesh
Knowledge Graph for Accelerating Drug Discovery
Cost Optimization & GenAI Ops:
• GenAI in Box: Cost-Effective, Smaller Task-Focused Models
• Fine-Tuning Smaller Models
• Prompt Engineering: Enhancing Accuracy with Fine-Tuning & Preprocessing 06
Business Context Knowledge Graphs:
• Building Knowledge Graphs for Customer Domain & Context 07
Innovation in Action: Success Stories of Transformation
Our success stories showcase how we have transformed businesses. These stories reflect our commitment to driving innovation and delivering impactful solutions across areas such as data analytics, patient care, and beyond.
Our work continues to empower organizations to overcome challenges and achieve exceptional outcomes.
US-based Claims Adjudication Manager
Inspiring Change & Impacting Lives
At Accion Labs, we channel our efforts into initiatives that inspire positive change and create a lasting impact on the lives of individuals and communities.
Diversity, Equity, & Inclusion (DEI)
The journey with Diversity, Equity, and Inclusion has transcended mere compliance, becoming a strategic imperative that drives the organization's success. By leveraging the power of diversity to foster innovation, attract top talent, make informed decisions, enhance market competitiveness, and engage employees, the company has positioned itself as a trailblazer in the financial industry, embodying the principles of inclusivity for a more sustainable and prosperous future.
Environmental, Social, & Corporate Governance (ESG)
Environmental, Social, and Governance (ESG) principles are integrated to ensure responsible practices and alignment with global sustainability goals. This approach enhances competitiveness, mitigates risks, fosters growth, and promotes an inclusive workplace. Accion Labs’ commitment to ESG positions it as a responsible global player contributing to sustainable development and positive change in the financial sector and beyond.
Driven & Innovative Women of Accion Labs (DIWA)
The initiative focuses on networking, growth, and support for women across the organization. It aims to foster an environment that equips women with the tools and resources needed for both professional and personal development, including financial planning sessions, mentorship programs, and skill enhancement workshops.
Corporate Social Responsibility (CSR)
The true drive to work in a coherent, coexistent environment stems from the satisfaction of extending initiatives for a larger goal, aimed at the betterment of society. While striving for success in the business realm, the organization has consistently contributed to the various needs of society. Its philosophy reflects philanthropy in its most engaging form. Through Corporate Social Responsibility (CSR) activities, Accion Labs remains committed to giving back to society in many ways. The 'Graminno' initiative exemplifies this commitment by leveraging technology and innovation for sustainable rural development in Atale, India, focusing on sub-tracks like Urja, Jal, and Makaan to bridge the urban-rural gap with eco-friendly, open-source solutions.
Redefining Innovation Across Industries
Education
The solutions empower educational institutions with state-of-the-art digital tools, facilitating personalized learning experiences, streamlining administrative workflows, and enhancing operational efficiency. These tailored technologies improve student engagement and outcomes while addressing the challenges of the education sector effectively.
Social Impact Organizations
Accion Labs assists nonprofits in maximizing their impact by providing advanced donor management software, back-end enterprise systems, donor-facing websites, and mobile applications. The organization helps these
Healthcare
The solutions address the evolving needs of the healthcare industry, helping improve organizational performance, increase collaboration across systems, and manage costs. The Healthcare Practice focuses on helping healthcare stakeholders reimagine and transform their businesses using emerging technologies and maximize their return on investment (ROI).
Retail & E-Commerce
A partner of choice for the retail, consumer products, and logistics industry sectors, Accion Labs assists clients in accelerating their business goals by effectively using emerging technologies through a customer-centric approach. The organization supports clients across large-scale enterprise, mid-market, and start-up segments by providing a solution-led approach to deliver measurable business outcomes.
Governance, Risk & Compliance
The GRC services enable companies to transform outdated processes into integrated risk programs by helping organizations determine the suitable approaches contributing to process efficiency, improved risk management, and internal controls. This results in enhanced business performance and reduced risks.
Cybersecurity
Comprehensive cybersecurity solutions safeguard critical data and infrastructure by specializing in risk assessment, advanced threat detection, and proactive defense strategies. These measures ensure robust protection against emerging cyber threats while enhancing organizational resilience.
Media & Entertainment
The top-tier Media and Entertainment technology services are designed to leverage Accion Labs' expertise in User Research, Prototyping, Interactive Design, Visual Communication, and Information Architecture to help improve the user experience. These cutting-edge technological solutions enable creative processes while enhancing efficiency and productivity.
Energy & Utility
PE & Portfolio Companies
Support for private equity and portfolio companies includes tailored solutions that accelerate product development, streamline operations, and enhance business performance. Agile methodologies and pre-built frameworks ensure rapid execution, while Centers of Excellence (CoEs) provide specialized support. Flexible scaling models and a range of accelerators enable businesses to innovate and scale efficiently.
Through their analytics, the organization empowers its clients to increase asset availability, adopt value-driven workforce scheduling, integrate with back-end systems, and gain visibility across operations for improved and smoother decision-making. Their suite of digital technology, business consulting, infrastructure, and enterprise security services is designed to facilitate business growth while enhancing efficiency and the quality of service.
2024 Recap: Reflecting on Digital Trends from the Year
As we navigate through 2024, digital trends and technologies continue to revolutionize industries and drive innovation. The year has seen rapid advancements, reshaping business strategies and pushing the boundaries of what's possible.
Here's a look at the key trends and technologies that have defined 2024, setting the stage for continued growth and transformation in the years ahead.
How Gen AI is Revolutionizing Digital Transformation in Enterprises
Top 5 Strategies for Enterprise Adoption of Generative AI
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Debunking The Top 6 Misconceptions In Generative AI
Read more
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Business Landscapes
Read more
Ensuring Accessibility & Inclusivity in Technology with Conversational AI
Read more
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Code of Ethics for AI Development: Acceleration within Guardrails IT-based Solutions
Read more
Transforming Healthcare with Technology-Driven Innovation
Accion Labs Healthcare partners with ISVs and enterprises to deliver advanced technology solutions that enhance patient care, improve health outcomes, and reduce healthcare costs. By leveraging expertise in AI, IoT, big data, cloud computing, and predictive analytics, Accion Labs enables seamless, data-driven patient experiences that optimize care delivery and operational efficiency. Their solutions empower healthcare organizations to adapt to evolving industry demands, driving measurable improvements in both care quality and cost management.
SEGMENTS
Accion Labs PBM NexaProA Comprehensive PBM Services Unit
PBM NexaPro, a dedicated unit focused on revolutionizing Pharmacy Benefit Management (PBM). With a commitment to optimizing prescription benefit programs, improving patient outcomes, and driving innovation in PBM operations, PBM NexaPro is set to redefine the future of the industry.
Our Accelerators
• Digital Source of Truth (SOT)
• PBM Migration 360 Suite
• Automated Claim Surveillance
PBM Services
PBM Technology Solutions
Modernize adjudication platforms and products
Prescription Benefit Services
Streamline benefits and formulary management
Prescription Pharmacy Services
Optimize prior authorizations and savings programs
Clinical Excellence Solutions
Boost patient outcomes with targeted clinical programs
PBM Transformation Hub
Testing as a Service (TaaS) and operational excellence
GenAI in PBM
KAPS, BizBrain, and GenAI in a Box - Frameworks for accelerating AI adoption in PBM
340B Services
PBM + AI Solutions
Product and Data Engineering
Audit and Compliances
Specialty Rx
Achieving Seamless Benefits Management with a Single Source of Truth for Pharmacy
Benefit Management (PBM)
Download Whitepaper
Smart Onboarding is the Solution to all your PBM Migration Needs
Download Whitepaper
Our IPs and Accelerators
Innovation in Action: Success Stories of Transformation
Our success stories showcase how we have transformed businesses. These stories reflect our commitment to driving innovation and delivering impactful solutions across areas such as data analytics, patient care, and beyond.
Our work continues to empower organizations to overcome challenges and achieve exceptional outcomes.
Enhancing Customer Support Efficiency with Generative AI for a Leading US Healthcare Insurance Provider
Read more with a Knowledge Assistant Tool for a Leading Healthcare Insurance Provider
Processing with Gen AI
Read more
Read more
Read more
Read more with Gen AI Integration
Read more
Accelerating Data Analysis and Enhancing Decision-Making with Generative AI for a Research and Analytics Company
Read more
Revolutionizing Healthcare PBM through Plan Data Extraction
Streamlining Support on Corporate Policies & Guidelines with Knowledge Assistant for a Global Non-profit Organization
Read more
Accelerating Drug Discovery: Advanced Data Retrieval Transformation
Read more
Industry Events
Microsoft SMC Sales and Tech Summit, Dallas
At the SMC Sales and Tech Summit, Accion Labs showcased its expertise in Microsoft technologies. The event provided valuable opportunities to connect with key partners, foster collaboration, and highlight innovations in a dynamic and engaging setting. It also demonstrated a strong commitment to empowering the partner ecosystem while building trust and collaboration.
Pharmacy Benefit Management Institute (PBMI) Annual National Conference, Orlando
As a proud sponsor at PBMI Conference, Accion Labs showcased PBM NexaPro™, a comprehensive suite of services designed to revolutionize Pharmacy Benefit Management (PBM). The event provided a platform to engage with industry leaders, highlight its innovative solutions, and demonstrate its commitment to driving transformation and excellence in healthcare.
ServiceNow Global Partner Summit (GPS), Jaipur
Attended the ServiceNow Global Partner Summit in Jaipur, where Accion Labs engaged with partners and participated in expert-led discussions. The summit provided valuable insights into ServiceNow's vision, innovations, and strategic direction, showcasing its position as the "AI Platform for Business Transformation" and the essential role of its partner ecosystem.
Microsoft Ignite, Chicago
Microsoft Ignite offered an immersive experience, featuring groundbreaking announcements, insightful customer discussions, and engaging interactions with the Microsoft team. The event provided valuable insights into emerging tech trends and innovations, reinforcing its role as a cornerstone in shaping the future of technology.
Accion Labs Innovation Roundtable (AIR), Pittsburgh and Austin
The AIR is tech event where technology leaders from various regions gather to share their insights and experiences in applying next-gen technologies to business. Hosted in Pittsburgh and Austin, AIR provides a unique opportunity to network, engage in tech discussions over wine and cheese, explore emerging trends, and drive innovation that shapes the future of business.
ServiceNow Sales and Partner Kickoff 2024
Participated in the ServiceNow Sales and Partner Kickoff 2024, showcasing advancements in GenAI, AIOps, and Automation. The event provided a valuable opportunity to connect with ServiceNow partner teams from the US and India and collaborate with other partners to exchange ideas and explore initiatives.
Platform Engineering
Innovation, Automation, and Service Management
Accion Labs leverages extensive ServiceNow expertise and industry insights to deliver tailored solutions that address unique business challenges. With a strategic approach, the team aligns ServiceNow capabilities with client needs to streamline operations, optimize resources, and enhance support. By fostering agility and innovation, the company helps organizations drive growth and create environments where employees thrive and customers succeed.
400+ ServiceNow Professionals
Our Expertise
300+ Projects Delivered
250+ Integrations Enabled
120+ Mainline Certifications
(SecOps)
Services
(CSM)
Advisory & Consulting
Strategy & Roadmap, Design Reviews, Health Assessments, and Tools Consolidation
Design & Implementation
Greenfield & Brownfield implementation, Upgrade & Migration, Process & UI/UX Design
Integration and Scoped App Development
Enterprise Integrations, GenAI, and Low-Code Development
Application Support & Managed Services Support & Enhancements, Upgrades, and 24/7 Management
Accion Labs is a leading Microsoft partner in the U.S., unlocking the full potential of Microsoft Azure cloud platform enabling enterprises to reimagine their digital transformation journey. This company maintains a strong focus on gaming, data and AI, cloud-native development, Azure adoption and consulting, and cloud automation.
• Data Lake & Data Warehouse
•Lake House
• BI Reporting, Dashboard, and Analytics
• Streaming data Analytics
Protect, & Manage your Entire
• Data Catalog and Classification
• Data Quality
• Data Lineage
• Master Data Management
Turbocharge your GenAI and AI/ML Initiatives
• Risk Analytics
• Cognitive Services
• Document,
• NLP & Sentiment analytics
Modernize your Data Estate with Azure Data Platform
• Re-engineer EDW Workloads
• Enterprise DBs to Cloud DWH
• On-prem to Azure Migration
• Spark Data Engineering
• SQL Server, Oracle, Hadoop,
• MySQL, PostgreSQL
Accion Labs, a leading Salesforce service provider, specializes in delivering comprehensive solutions, including end-to-end implementations, integrations, custom development, and advisory support across the entire Salesforce ecosystem.
2024 Recap: Reflecting on Digital Trends from the Year
As we navigate through 2024, digital trends and technologies continue to revolutionize industries and drive innovation. The year has seen rapid advancements, reshaping business strategies and pushing the boundaries of what's possible.
Here's a look at the key trends and technologies that have defined 2024, setting the stage for continued growth and transformation in the years ahead.
Advanced Technologies in Telehealth and Remote Patient Monitoring
Read more
Driving Value Through Sustainable Technologies in 2024
Read more
Mastering Data Management & Governance: Top 5 Strategies for a Data-Driven Enterprise
Read more
Unleashing the Power Of Graph RAG in Implementing Retrieval Augmented Generation
Read more
Transforming Code Development with GitHub Copilot and Coding Assistants
Read more
Accelerating Data-driven Transformation: The Path to Enterprise Modernization
Read more
Aligning Engineering and Marketing Strategies for Seamless Product Development and Customer Experience
Read more
The Transformative Role of Data Engineering and Gen AI Tools in Pharma Business and Operations
Read more
Empowering Data-driven Sales Strategies in the Pharmaceutical Industry
Innovation Summit 2024 Highlights
The 10th Annual Accion Labs Innovation Summit in Kuala Lumpur brought together global tech leaders to discuss the latest innovations and emerging technologies, focusing on collaboration and showcasing Accion’s advancements. The key highlights from the events were:
More than 235 executives from 12 countries attended the Summit
More than 60 experts delivered insightful sessions on cutting-edge innovations and best practices
The Summit covered three main topics:
010203
Digital Acceleration via Multi-Platform Architecture
Generative AI and Data-Driven Enterprises
Measuring and Managing Engineering Productivity
The event successfully fostered collaboration among diverse industry leaders, setting the stage for continued technological innovation in the future.
Coming Soon!
13th-15th March 2025, Goa
Topic Highlights
• Integrating AI-Augmented Development into the Process to Boost Productivity with AI Tools
• Designing Scalable, Responsive Systems with Modern Event Architecture for Real-Time Data
• Decentralizing Data Architecture with Data Mesh Implementation to Provide Greater Flexibility and Scalability
• Strengthening Security with Zero Trust Architecture by Continuously Verifying Access across Distributed Networks
• Accelerating Digital Transformation with the New Enterprise Digital Stack and Platform Convergence
• Optimizing Data across Clouds with Multi-Cloud Data Management
• Enhancing Customer Engagement with GenAI through AI-driven Chatbots and Personalized Experiences
• Building AI-First IT Architectures to Modernize IT Infrastructure for AI-driven Processes
more information write us at innovationsummit2025@accionlabs.com
Season’s Greetings
Wishing You A Wonderful Holiday Season
WE WISH YOU A HAPPY
