Flashlight - Accion Labs' Annual Newsletter

Flashlight Annual Newsletter 2024

INNOVATION ENGINEERING From the CEO’s Desk Page 01

MAGIC KAPS Page 09

Industry Expertise Page 15

Unity in Festivity Page 21

Contents From the CEO’s Desk

Awards and Recognition

Digital Innovation Partner

Inspiring Change & Impacting Lives

Page 1

Page 2

Page 3-4

Page 5-6

Industry Expertise

Pharmacy Benefit Management (PBM)

Platform Engineering

Unity in Festivity

Page 19-20

Page 21-22

Page 15-16

Page 17-18

Accion Insights - 01

MAGIC KAPS

Our IP Portfolio

Accion Insights - 02

Page 7-8

Page 9-10

Page 11-12

Page 13-14

Technology Events 2023

Innovation Summit 2024

New Year Greetings

Page 23

Page 24

Transform Data into Actionable Insights Page 25-26

Page 27-28

From the CEO’s Desk Kinesh Doshi Group CEO, Accion Labs

2023 has been an action-packed year for Accion Labs, enabling us to showcase our expertise across diverse industry verticals, facilitating new client relationships, and strengthening existing partnerships. Throughout the past year, we conducted several internal strategy workshops to contemplate the future growth trajectory of Accion Labs. These sessions delved into pivotal areas such as fostering enhanced collaboration among our client teams, Lines of Business (LOB), and Centers of Excellence (COEs). We also engaged in discussions to examine ways to enhance the value we provide to our clients.

The past year has witnessed a significant transformation within the Artificial Intelligence (AI) domain, and we have undertaken a comprehensive reassessment of our Software Development Life Cycle (SDLC) and operational processes to stay at par with the changes in the market. The objective of this re-evaluation was to ensure that our methodologies align seamlessly with the latest developments in Generative AI and Large Language Models (LLMs), which play a pivotal role in shaping the future of software development.

As we step into 2024, we are prepared to navigate through dynamic shifts in the market by harnessing new technologies and innovating with purpose. In 2024, we will focus on several key areas...

Continue reading

© Accion Labs

Page 01

Awards and Recognition Accion Labs is honored to be recognized for its commitment to excellence and innovation.

Accion Labs has been a Great Place to Work®-Certified in India from February 2022 to February 2023

e-Zest featured for the Sixth Time in the “ER&D Services Report” by Zinnov Zones

© Accion Labs

Winner of 2023 Microsoft Partner of the year Award for demonstrating excellence in Analytics

Motifworks Inc., An Accion Labs Company, is No. 3650 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America.

Ranks for the sixth time in a row

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Digital Innovation Partner 5500+

1500+

25+

170+

Global Team Members

IP Accelerators

Projects Delivered

Clients (Long term relation)

INDUSTRY CERTIFIED ISO

9001-2015

CMMI

V2.0 Level3

ISO

ISO

PCI DSS

HIPAA

27001:2013

Compliant

27701:2019

Compliant

TECHNOLOGY PARTNERS

© Accion Labs

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HOW WE WORK Data at Heart Accion Labs reimagines the possibilities for digital transformation from innovation to growth

Digital in Thinking Scalability, manageability, robustness, and efficiency are always their top priorities

Innovation in Approach Everything is planned to minute detail, ensuring high-quality deliveries to clients every time

Canada London Dallas Sunnyvale

Pittsburgh Raleigh

Santa Clara Mexico Maryland

Orlando

Hannover Vienna Romania Pune Mumbai Goa

Hyderabad Thailand Bangalore

Kuala Lumpur Singapore Australia

© Accion Labs

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Inspiring Change & Impacting Lives All initiatives at Accion Labs are driven by a commitment to 'Impacting Lives' and bringing positive changes in the world.

Driven & Innovative Women of Accion (DIWA)

Diversity, Equity, & Inclusion (DEI)

DIWA is an Accion Labs initiative that strives to build a community of women within the organization and encourage them to support each other in their professional journey. As part of this initiative, the company organized various sessions the past year to facilitate open discussions and knowledge exchange among the Driven & Innovative Women of Accion.

Accion Labs has embraced DEI to foster a workplace where everyone feels heard, valued, and empowered, irrespective of their background, race, religion, gender, or any other factor.

Last year, the company engaged in many discussions and implemented initiatives to seek diverse perspectives, facilitate open dialogue, and create an environment for learning.

Environmental, Social & Governance (ESG) Accion Labs’ commitment to ESG extends beyond mere compliance, reflecting its deep-rooted belief in responsible business practices. Recognizing the need to establish a harmonious balance between profit and purpose, the company has prioritized ESG considerations across business strategies and operations and enhanced its governance structures to ensure transparency and ethical decision-making.

© Accion Labs

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Corporate Social Responsibility (CSR) Accion Labs is working on ‘Graminno’ - an initiative aimed at leveraging technology and innovation for sustainable rural development in India. As part of this initiative, multiple sub-tracks have been implemented to bridge the gap in opportunities between urban and rural India and ensure the success of Graminno. These sub-tracks (Urja, Jal, Makaan, etc.) aim to promote environmentally and economically sustainable methodologies, as well as the utilization of open-source technologies in rural India.

Project Jal Project Jal aims to train villagers on water conservation, harvesting, and wastewater treatment using natural processes.

Project Urja Project Urja aims to create sustainable energy sources like solar and wind energy for the Graminno village while training villagers to construct and maintain these facilities independently, fostering long-term self-sufficiency.

Project Makaan Project Makaan aims to train villagers to build low-cost individual homes using local materials, eco-friendly methodologies, and skills available in the village.

Read More

© Accion Labs

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Accion Insights - 01 2023 was a year of possibilities, and Accion Labs continues to grow as it steps into 2024.

Throughout the past year, the organization has keenly observed and captured the dynamic shifts in market and technology landscapes. Here are the key insights gathered:

Unleash the Potential of Generative AI Across Diverse Business Functions Read more

Using Swagger for Creating a PingFederate Admin API Java Wrapper Read more © Accion Labs

Generative AI: The Future of Product Engineering Read more

Enhancing Customer Experiences with Generative AI Read more Page 07

6 Ways to Meet 'Anywhere-Anytime' Service Expectations with Digital Engineering Read more

Maximizing Outcomes with Your Data Strategy Read more

Building Modern Observability Pipelines Using Vector Read more © Accion Labs

Evolving Business Models: How Product Modernization is Creating New Avenues of Digital Revenue Read more

Reimagine Sustainability with Green Cloud Read more

PowerShell – Assigning Tags to Azure Resources using Excel Sheet Read more Page 08

MAGIC An Approach to Streamline Enterprise Adoption of Generative AI Aim and Plan

Implement at Scale

One-day Workshop to create a roadmap and identify candidate scenarios

Scale fast to build upon early MVP and efficiency

Management Buy-In

Generate Early Wins with MVP

Continuous Innovation

Executive Briefing with key stakeholders for education and discovery

Co-develop pilot apps to create early success and validate business results

Continue to improve and evolve to drive innovation, efficiency, lower cost

Learn how to seamlessly adopt Generative AI solutions using Accion Labs’ MAGIC approach and implement AI that delivers personalized and relevant services to your customers.

Gain a clear understanding of What is Generative AI, and what are its underlying mechanics

Real-world implementations and why they are successful

Techniques to identifying suitable use cases based on business requirements

Use cases that drive competitive advantage and how they compare to non-core use cases

How to establish a data, analytics, and AI infrastructure foundation Connect with Experts to Make an Impact with Gen AI © Accion Labs

Page 09

KAPS Generative AI Framework for Enterprises Accion Labs’ KAPS (Knowledge, Analytics, Process, Systems) framework is designed to provide customized Generative AI solutions across essential business dimensions like Knowledge, Analytics, Process, and Systems. The KAPS framework is versatile, with numerous applications spanning across various business functions like content creation, data exploration, risk analysis, process automation, technology migration, etc. It empowers organizations across diverse industry verticals with efficient solutions for improved decision-making, optimized resources, and enhanced productivity while maximizing ROI on their Generative AI investments.

KNOWLEDGE ASSISTANT

COGNITIVE PROCESS AUTOMATION

Reveals obscured organizational knowledge

Automates routine business tasks

A conversational interface built on your distributed enterprise knowledgebase that serves the right and contextual information quickly to internal and external users

Automate your business processes to limit or optimize manual efforts in cognitive tasks, ultimately driving productivity and improving the overall effectiveness of the enterprise

INTELLIGENT DATA ANALYTICS

AI AUGMENTED SYSTEMS ENGINEERING

Illuminates covert business data

Unlocks the technology barriers

Enable your users to discover, connect and query your siloed enterprise data in natural language using the power of LLMs

Accelerate and enhance your enterprise IT programs using Generative AI capabilities in different phases of SDLC

Know more © Accion Labs

Page 10

Our IP Portfolio

KAPS Strategic insights on enterprise adoption of Generative AI

Generative AI Framework for Enterprises

ChatGPT for Document Repository

AI-driven Action Engine

DataLabs

eZeDataOps

Enterprise Data Landscape Maturity Assessment Score Workshop

A smarter, faster, and more efficient way of managing enterprise data

© Accion Labs

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Breeze Containerized Microservices

Reducing Operational Inefficiencies with Accelerated Digitalization

Accelerating Data Discovery for Rapid Business Outcomes

Powerful Data Quality Tool to Enhance the Integrity of Data Ecosystems

Cloud Optimization

Content Delivery & Collaboration

© Accion Labs

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Accion Insights - 02 As the past year progressed, the organization documented the significant tech trends that shaped 2023 and offered insights for the times ahead.

Unlocking Possibilities: How Generative AI is Reshaping Enterprise IT Landscapes Read more

Enhancing Patient Care with Conversational AI in Healthcare Read more © Accion Labs

Generative AI's Influence on the Evolution of Marketing Read more

Minimizing Costs with Cloud-Based Healthcare Information Systems Read more Page 13

Exploring the Role of Generative AI in Enterprises Read more

How to Excel in the Medicare Stars Rating System Read more

Why Prioritizing Product-Centricity is Essential Read more © Accion Labs

The Four Pillars of Patient Journey in Managed Healthcare Read more

How to Enable Accelerated Networking on NICs – Azure Virtual Machine using PowerShell + Excel sheet Read more

Enabling Azure Storage Management Lifecycle for Efficiency and Cost Optimization Read more Page 14

Media, Entertainment & Telecom

Industry Expertise

The top-tier Media and Entertainment technology services are designed to leverage Accion Labs' expertise in User Research, Prototyping, Interactive Design, Visual Communication, and Information Architecture to help improve the user experience. These cutting-edge technological solutions enable creative processes while enhancing efficiency and productivity.

Retail & CPG A partner of choice for the retail, consumer products, and logistics industry sectors, Accion Labs assists clients in accelerating their business goals by effectively using emerging technologies through a customer-centric approach. The organization supports clients across large-scale enterprise, mid-market, and start-up segments by providing a solution-led approach to deliver measurable business outcomes.

FinTech & BFSI The fintech practice leverages the convergence of technology solutions and digital innovation for the financial services industry and drives value creation for clients.

Accion Labs' solutions include Digital Banking, Deposit and Lending, Digital Payments, Fintech Product Engineering, Insurance Technology Solutions, Investment Management, Personal Finance, and more.

Technology

© Accion Labs

The solutions provided ensure that the clients enjoy the benefits of digital transformation through strategic development to enable business growth. With a proven track record of successful ventures, Accion Labs helps organizations navigate the evolving technological landscape, from designing and implementing custom software solutions to enabling secure and reliable cloud-based services.

Governance, Risk & Compliances (GRC) The GRC services enable companies to transform outdated processes into integrated risk programs by helping organizations determine the suitable approaches that contribute to process efficiency, improved risk management, and internal controls.

This results in enhanced business performance and reduced risks.

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Healthcare & Life Sciences The solutions address the evolving needs of the healthcare industry, helping improve organizational performance, increase Collaboration across systems, and manage costs.

The Healthcare Practice focuses on helping healthcare stakeholders reimagine and transform their businesses using emerging technologies and maximize their return on investment (ROI).

Energy & Utility

Impact & Non-Profit Organizations

Through their analytics, the organization empowers its clients to increase asset availability, adopt value-driven workforce scheduling, integrate with back-end systems, and gain visibility across operations for improved and smoother decision-making. Their suite of digital technology, business consulting, infrastructure, and enterprise security services is designed to facilitate business growth while enhancing efficiency and the quality of service.

Accion Labs assists nonprofits in maximizing their impact by providing advanced donor management software, back-end enterprise systems, donor-facing websites, and mobile applications. The organization helps these nonprofits determine the finest digital toolkit to optimize the potential of their service capabilities through selection and road mapping. They also help integrate real-time business analytics that identify potential donors and provide infrastructure solutions.

Manufacturing From production plans to assembly lines and SLAs, they customize technological solutions to the specific needs of their clientele. The organization's focus on the manufacturing sector and deep understanding of industry processes ensure they deliver the best-fit technology, driving enhanced organizational operations.

© Accion Labs

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Ensuring Innovation, Accuracy, and Efficiency in Healthcare Operations The healthcare industry is undergoing rapid advancements to deliver enhanced patient care at lower costs while adhering to changing regulations. Accion Labs offers a wide range of services that help healthcare stakeholders accelerate technology innovation and improve patient experiences across various segments.

Services

Digital Data Engineering

Digital Product Engineering

Digital Transformation

Digital Commerce

Digital Front Door

Telehealth Services

Segments

Payers

© Accion Labs

Pharmacy Benefit Management

Providers

Healthcare Product Companies

Pharma

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Pharmacy Benefit Management Within the healthcare industry, Pharmacy Benefit Management (PBM) stands as one of the most important sectors that constantly faces challenges in terms of rising healthcare costs, shortage of healthcare professionals, etc. Accion Labs specializes in offering solutions that bring together technology, tools, and accelerators to revolutionize PBM processes. Fostering innovation in testing and validation, the company enables AI-driven decision-making and ensures effortless PBM migration.

PBM MIGRATION

SINGLE SOURCE OF TRUTH

Accelerate PBM Migrations with Smart Onboarding: Seamless Integration, AI-driven Efficiency, and 99% Accuracy!

Streamlining PBM processes & Delivering Benefit Accuracy of 99%

Download Whitepaper

Download Whitepaper

340B Maximizing the Benefits of Your 340B Program

SPECIALTY RX

PBM IT Comprehensive PBM IT Solutions for Seamless Healthcare Operations

Empowering Specialty Pharmacies to Optimize Operations

AI-DRIVEN VALUE-BASED CARE

ACCOUNT MANAGEMENT Providing Cutting-Edge Digital Solutions to Easily Manage Benefits

DIGITAL CONTRACT MANAGEMENT

STAR RATING & PERFORMANCE REPORTS

AI Solutions for a Value-Based Approach to Healthcare

Improving Medicare Stars Ratings & Efficiency Executing A&G Processes

Download Whitepaper

Download Whitepaper

Transforming Excel-based Processes to Web-based Solutions

Accelerate PBM Migrations by 30-40% with Accion Labs Expertise

100% accuracy

50%

increase in operational efficiency

30-50%

reduced migration costs

Read more to Revolutionize Your PBM Experience © Accion Labs

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Platform Engineering

- Innovation, Automation, and Service Management

The services under Serviceberry, the ServiceNow division of Accion Labs, include IT operations management (ITOM) and Workflow Automation, consulting services and solutions in Data Centre Automation, IT Analytics, Mobility Management, Business Service Management (BSM), Information Technology Service Management (ITSM), Application Portfolio Management (APM), and SaaS-based monitoring. Specializing in end-to-end engineering, it aims to deliver true business-IT alignment by addressing complex integration challenges across the technology lifecycle.

16

years of domain experience

220

300

domain projects

domain professionals

Advisory Services

Implementation Services

Support and Enhancement

• Health assessment

• Implementation services

• Managed services

• CMDB health check

• Integration services

• Staffing services

• Solution design review

• Upgrade services

• COE&I services

• Technical roadmap

• Migration services

• Go-Live readiness

• Process consulting

• Tools consolidation

• UI/UX services

Services

IT Operations (ITOM)

Software Asset (SAM)

Hardware Asset (HAM)

Enterprise Asset (EAM)

IT Services (ITSM)

Customer Services (CSM)

App Engine & Automation Engine

Field Services (FSM)

Strategic Portfolio (SPM)

Workplace & Employee (HRSD)

Security Operations (SecOps)

Vendor Risk Management (VRM)

© Accion Labs

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One of the leading Salesforce service providers, Accion Labs, is dedicated to delivering end-to-end implementations, integrations, custom development, and advisory support across Salesforce's diverse ecosystem.

120+

Certified Professionals

30+

100+

Clients

Projects

Sales Cloud Salesforce Core Clouds Design and Implementation

Service Cloud Advisory & Consulting

Analytics Salesforce Integration and Multi-cloud Experience

Experience Cloud End to End Implementations Non-profit Cloud Integrations and Custom Development

Lightning Experience Salesforce Industry Clouds

Salesforce CPQ Application Support and Managed Services

App Development Salesforce Analytics and AI

Motifworks, the Microsoft division of Accion Labs, is amongst the top Microsoft partners in the U.S. that help businesses transform their digital landscape on the Azure cloud platform. It specializes in delivering innovative cloud services such as Azure adoption and consulting services, Cloud-native development, Data and AI, and Cloud automation.

Data & AI Offerings CLOUD-SCALE ANALYTICS

UNIFIED DATA GOVERNANCE

AI & ML OPS

EDW / DWH MODERNIZATION

Power Business Decisions with Azure Data Platform

Govern, protect, & manage your entire data estate

Turbocharge your GenAI and AI/ML initiatives

Modernize your Data Estate with Azure Data Platform

• Data Lake & Data Warehouse

• Data Catalog and

• Risk Analytics

• Re-engineer EDW Workloads

• Classification

• Cognitive Services

• Enterprise DBs to Cloud DWH

• Lake House • BI Reporting, Dashboard, and Analytics • Streaming data Analytics

• Data Quality • Data Lineage • Master Data Management

• On-prem to Azure Migration • Spark Data Engineering • SQL Server, Oracle, Hadoop, • MySQL, PostgreSQL

• Azure Synapse Analytics

• Microsoft Purview

• Microsoft Fabric

• Profisee

• Azure Databricks, SQL MI, CosmosDB

© Accion Labs

• Document, Audio & Video Processing and Analytics • NLP & Sentiment analytics

• Azure Open AI

• Azure Synapse Analytics

• Azure Cognitive Services

• Microsoft Fabric

• Azure ML Service

• Azure Databricks, SQL DB

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Unity in Festivity Festivities and celebrations are about people coming together from diverse backgrounds in unity and merriment. Accion Labs cherishes this spirit of togetherness and boundless joy.

© Accion Labs

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© Accion Labs

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Technology Events 2023 Healthcare Information and Management Systems Society (HIMSS) At HIMSS 2023, e-Zest Solutions, an Accion Labs company, showcased its expertise in Healthcare IT solutions and shared use cases that help businesses thrive in the evolving market landscape.

KNOWLEDGE 23 At ServiceNow Knowledge23, Serviceberry, an Accion Labs company, participated in expert-led discussions, sharing their experiences, insights, and success stories in ITOM, SecOps, CSM, FSM, AppEngine, HRSD, and ITSM.

Pharmacy Benefit Management Institute (PBMI) In 2023, Accion Labs joined the PBMI as a proud sponsor and showcased its transformative healthcare solutions, spanning PBM Migration to AI-driven PA Approval, promoting the commitment to driving innovation in healthcare.

Dell Service Partner Forum 2023 Motifworks, an Accion Labs company, made a significant impact at the Dell Service Partner Forum 2023 by actively participating and contributing to discussions on innovative technologies. They showcased their commitment to staying at the forefront of industry trends and leveraging emerging solutions to drive impactful customer outcomes. © Accion Labs

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© Accion Labs

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Transform Data into Actionable Insights Accion Labs specializes in facilitating a seamless transition to a "Data-as-a-Service" and "Analytics-as-a-Service" model while easing the adoption of modern, cloud-based, and secure data-mesh architectures. To transition into a data-centric enterprise, it is important for organizations to prioritize the modernization of data strategies, make operations data-driven, and provide actionable insights to both operational and business decision-makers.

Enterprise Data Landscape Maturity Assessment Navigate the Data Landscape with Confidence!

Accion Labs’ unique Enterprise Data Landscape Maturity Assessment determines the maturity score of the enterprise data landscape by analyzing 500+ criteria points spanning 70+ categories across 8 core areas within the data setup. The comprehensive evaluation not only gauges alignment with evolving industry standards but also provides actionable short-term and long-term recommendations, along with a roadmap for achieving enhanced Data Maturity levels.

Key Features

Holistic Evaluation

Industry Best Practices

Assess your data landscape across Business, IT, Engineering, and Operations, etc.

Evaluate adherence to industry standards with 500+ criteria points

Maturity Score

Target State & Roadmap

Gain insights into your data landscape's maturity and identify areas for improvement

Receive a detailed plan to reach the target maturity, enhancing your data processes

Centralization Build a unified, modern, & scalable landscape that's central to all business functions

© Accion Labs

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Assess, Modernize, and Optimize Your Enterprise Data Setup To derive accurate findings, impacts, and recommendations based on assessment results, evaluate your Data Landscape with any one of the three programs listed below.

Discovery

Free - 1-2 Days

Starter 5 Days

Advanced 4 Weeks

Data Landscape Maturity Score in One Chosen Data Functional Area / Data Domain

Overall Data Landscape Maturity (Entire Data Ecosystem)

Overall Data Landscape Maturity Score + Detailed Analysis + Concrete Short-term & Long-term Recommendations

• Pick a core data area

• Experts run the assessment on all data areas

• Experts run the assessment on all data areas

• Experts engage with key Business and IT leaders of that area for one full working day

• Experts engage with key Business and IT leaders of that function for 5 full days

• Experts conduct a deep-dive analysis where they engage with key Business and IT leaders for 20 days

• Experts provide a Maturity Score in the chosen Data Area

• Experts provide a Maturity Score for the overall Data Landscape as well as for individual data functions

• Experts provide a Maturity Scores for the overall Data landscape as well as for individual data areas • Experts provide concrete recommendations with roadmap to advance to higher maturity level

Learn More © Accion Labs

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Wishing you a new year filled with endless opportunities, joy, and success

HAPPY NEW YEAR

© Accion Labs

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© Accion Labs

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Thank you www.accionlabs.com

www.e-zest.com

www.motifworks.com

www.service-berry.com