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The JPMorgan Chase Technology Center on the campus of Syracuse University is a firm-wide Center of Excellence for Information Security, Risk Management and Technical Service Delivery as well as a test bed for technology innovation. The Tech center is a key component of our unique, industry leading partnership with Syracuse University. The focus within the Tech Center ranges from security event monitoring to access management to the engineering of critical security tools for the firm. Our collaboration with Syracuse University focuses on creating a unique curriculum in the domain of Global Enterprise Technology, performing applied research in areas of mutual interest - with the majority of research focused on Cyber Security. The JPMC Tech Center is also committed to the city of Syracuse and active in community service throughout the city. The Tech Center is looking for dynamic technologists interested in driving innovation at a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. Role Overview: As a Senior Applications Tech Support Analyst you will work within the Tech Center and be responsible for the support and maintenance of both vendor and in-house built applications. This role also requires you to work closely with both technology and the business support units to ensure the timely resolution of issues. Responsibilities Overview: • • • • • • •

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Technical Subject Matter Expert & Problem Solver. Proactively identify common root causes of issues and address them to improve overall production stability. Work with application vendors to schedule upgrades and enhancements. Participate and support in incident and problem management activities. Review High level Architecture Designs and identify key measurement points in support of capacity, performance management. Actively manage service improvement plans Ensure that all necessary environments (development, Systems Integration Testing, Quality Assurance, User Acceptance Testing and Production) are properly built and configured, including hardware, systems software, and third party products. Know and follow external partner processes to obtain necessary changes and support, particularly for network and data center requirements. Bachelor's degree or higher, preferably in a technology/business related discipline, or equivalent work experience. Production support experience in a complex technical and business environment. Excellent technical knowledge including; SQL - Sybase and Oracle, Application Development - Visual Basic , Java & Flex, Application Support, Server- Wintel, Weblogic, UNIX. Experience in Disaster Recovery planning and test execution. Banking and/or financial services industry experience a plus.


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Excellent communication skills, verbal and written; able to create senior management level presentations. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously. Excellent problem solving skills. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment. Work autonomously to meet the business demands. Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint. Ability to work independently as a self-starter, and within a team environment. Must be able to work the below shift days and times. The times and days listed below are subject to change. Sunday, Monday Tuesday & Wednesday either 7:30 AM to 5:30 PM or 11:30 AM to 9:30 PM. Wednesday, Thursday, Friday & Saturday either 7:30 AM to 5:30 PM or 11:30 AM to 9:30 PM.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. JPM - SU Tech Center


Senior Applications Tech Support Analyst 601