Service and Contract Management 17
Integration with Sales module and Order Processing
> Open service customers, objects and locations directly from the sales order > Create and customize service contract offers directly from the sales offer
allowing a
joint bid for products and services Service desk and service orders
> Service desk for fault orders with completely customisable entry forms > Time-saving detection of fault orders through integrated full-text search
for the
足identification of customers, locations, service objects, or contracts
> Allocation of service contracts to employees or employee profiles (pools) > Freely definable sequential control with different actions to control the service
order,
including iteration possibilities ranging from acquisition to invoicing and archiving
> Display the service object history already during the acquisition of the service order > Classic Service Level Agreement (SLA) with response, on-site and repair times > Display the existing contracts with optional automatic control of the invoicing based on services covered by the contract
> Customer information per E-Mail by using sequential control > Confirm services rendered and materials used directly on the service
order with
optional disclosure to full-time reporting
> Direct debit of material from pre-defined service warehouse > Create and process periodic maintenance orders based on maintenance > Dispatch service orders based on employee know-how
contracts
Standard lists and evaluations
> List of all active contracts and open contract offers > List of all contracts to be executed and invoiced > List of all service orders with various selections by status, SLA and customer > Evaluation of the distribution of certain products to service customers > Service object master data list with detailed data about a service object
Mobile Data Acquisition
> iPad
app for location-independent processing of service orders by service technicians
Employee resource planning
> Central employee calendar for resource planning and disposition > Clear presentation of the service orders on Google Maps
of service orders