TRAINING PATHWAYS
THE PRO’S CHOICE FOR GARAGE EQUIPMENT & TRAINING
@WORKSHOPPRO
THE PROS CHOICE FOR TRAINING
CONTENTS
IMI PROFESSIONAL DEVELOPMENT PROGRAMME 4-5
THE PROFESSIONAL SERVICE ADVISOR 6-7
THE PROFESSIONAL EV TECHNICIAN 8-9
THE EXPERT DIAGNOSTIC TECHNICIAN 10-11
THE EXPERT CV DIAGNOSTIC TECHNICIAN 12-13
WORKSHOP PRO ACADEMY 14-15
IMI PROFESSIONAL DEVELOPMENT PROGRAMME
MODULE 1
FINANCE & PLANNING
• Present key financial terms and business goals
Measure business performance
• Explain Key Performance Indicators (KPI’s)
• Break down costs, Gross Profit (GP), and Net Profit (NP)
• Control costs effectively
Review part purchasing and return strategies
• Improve labour and parts efficiency
• Calculate labour and recovery rates
• Clarify profit margin vs. mark-up and risks
MODULE 2
OPERATIONS & PROCESSES
• Map the customer journey
Review core business processes
• Highlight the importance of diary management and parts ordering
• Cover technical data and GDPR essentials
• Explain risks of customer-supplied parts and trade MOT’s
• Introduce methods to maximise workshop loading
• Legal and regulatory requirements
MODULE 3
CUSTOMER SERVICE EXCELLENCE
• Analyse staff skills and training needs Plan for future skill growth
• Emphasise clear work instructions for teams
• Compare staff development vs. external hiring
• Outline the career path from apprentice to MOT tester
MODULE 4
BUSINESS DEVELOPMENT
• Adopt Search Engine Optimisation (SEO) Build a positive company image
• Refresh the online customer experience
• Promote business goals and developments
• Show effective use of social media Prepare for new and emerging technologies
THE PROFESSIONAL SERVICE ADVISOR
THE TECHNICAL SERVICE ADVISOR
Introduction to vehicle layouts and core systems (engines, transmission, steering, suspension, braking, electrics, hybrid/electric)
Understand maintenance requirements and service intervals
• Explore common system issues and causes
• Present effective diagnostic questioning techniques
MODULE 2
MODULE 1 THE EFFECTIVE SERVICE ADVISOR
• Map the customer journey
• Ensure excellent service
Explore effective communication skills
• Highlight the importance of diary management and parts ordering
• Present product upselling strategies
• Show methods for handling conflict and difficult conversations
TRAINING PATHWAYS
MODULE 3
EFFICIENT WORKSHOP OPERATIONS
Present workshop processes that maximise potential
• Identify skill strengths and gaps
• Plan for future skill requirements to support growth
• Emphasise clear communication
Explain key aspects of workshop compliance
MODULE 4
IMI LEVEL 1 ADAS & EV AWARENESS
• Explore the fundamentals of Advanced Driver Assistance Systems (ADAS)
• Present safe working practices around electric and hybrid vehicles
• Highlight dangers and precautions to prevent injury
THE
PROFESSIONAL
EV TECHNICIAN
IMI Level 2 Award
IMI Level 3 Award
IMI Level 4 Award
NTDA Licensing
Techsafe Registration*
MODULE 1
IMI LEVEL 3 AWARD IN ELECTRIC/ HYBRID VEHICLE MAINTENANCE, SYSTEM REPAIR & REPLACEMENT
EV2.2:
• Work safely on electric and hybrid vehicles
• Use technical information to complete tasks
• Carry out repairs on high-energy electrical systems
• Record information and provide clear recommendations
EV3:
• Safe practices with electric and hybrid vehicles
Use technical information to complete tasks
• Carry out repairs on high-energy electrical systems
• Record information and provide suitable recommendations
MODULE 2
IMI EV SERVICE & MAINTENANCE **
• Present the basics of vehicle electrics
• Introduce computer-based test equipment Assess the serviceability of vehicle systems
• Inspect and test high-voltage EV systems
• Carry out EV inspection, best practice and service routines
MODULE 3
NTDA LICENSED EV TYRE TECHNICIAN
Present the types of electric and hybrid vehicles
• Identify hazards in high-energy electrical systems
• Safe practices around EVs, including charging procedures
• Explain EV-specific tyre requirements Apply tyre repair standard BSAU159g
• Demonstrate best practice for jacking EVs
• Introduce safe working practices for fleet checking
MODULE 4
IMI LEVEL 4 AWARD IN THE DIAGNOSIS, TESTING & REPAIR OF ELECTRIC/HYBRID VEHICLES & COMPONENTS
• Provide the knowledge of dangers when repairing live high-voltage components
• Provide skills and awareness to carry out repairs safely Emphasise the importance of compliance and correct safety precautions
MODULE 5
IMI TECHSAFE CPD***
Identify hazards in EV high-voltage systems
• Outline HSE responsibilities in line with regulations
• Diagnose diagnostic trouble codes (DTC’s)
• Investigate low-voltage faults effectively Interpret wiring diagrams with accuracy
THE EXPERT DIAGNOSTIC TECHNICIAN
IMI Level 2 Award
IMI Level 3 Award
Autotech Training Workshop Pro Accreditation Face to Face
MODULE 1
FOUNDATION ELECTRICS
• Explore the different types of electricity
Show how electricity behaves in various circuits
• Demonstrate how to follow basic wiring diagrams
• Test electrical circuits using a multimeter
• Explain series circuits and parallel circuits
Clarify voltage (V), amperage (a), resistance (R), and power (P)
Safe practices for live circuit testing
MODULE 2
IMI LEVEL 3 AWARD IN ELECTRIC/ HYBRID VEHICLE MAINTENANCE, SYSTEM REPAIR & REPLACEMENT
EV2.2:
• Work safely on electric and hybrid vehicles
• Use technical information to complete tasks
• Carry out repairs on high-energy electrical systems
• Record information and provide clear recommendations
EV3:
• Safe practices with electric and hybrid vehicles
• Use technical information to complete tasks
• Carry out repairs on high-energy electrical systems
• Record information and provide suitable recommendations
MODULE 3
EURO 6 EMISSIONS & ADBLUE SYSTEMS
Apply diagnostic processes across various vehicle systems
• Explain crystallisation and its effects
• Show regeneration processes and common issues
• Identify blocked filters and their causes.
• Demonstrate sensor operation and testing
• Introduce diagnostic equipment and data reading
• Provide an overview of service procedures and regeneration
• Demonstrate accurate testing of NOx, heat, and pressure sensors, plus communication lines
• Perform pressure testing and compare live data effectively
MODULE 4
STRATEGIC DIAGNOSTIC METHODOLOGY
Build a strong diagnostic mindset
• Present strategies for overcoming self-doubt
• Follow a structured diagnostic process
• Gather evidence to support conclusions
Apply the input, process, and output method
• Use a flow diagram approach for clarity
• Apply process of elimination techniques
• Explore the back-to-front diagnostic technique
Apply the end-split technique for complex issues
• Emphasise the principle of “no substitution for substitution”
MODULE 5
ADVANCED ELECTRICS
• Identify and test components
• Fault finding through use of equipment and guided diagnosis
• Demonstrate live testing to support fault diagnosis
• Introduction to fuel injectors
• Introduction to ECU’s and common faults
THE EXPERT CV DIAGNOSTIC TECHNICIAN
IMI Level 2 Award
IMI Level 3 Award
NTDA License
Autotech Training Workshop Pro Accreditation
MODULE 1
FOUNDATION ELECTRICS
• Explore the different types of electricity
Show how electricity behaves in various circuits
• Demonstrate how to follow basic wiring diagrams
• Test electrical circuits using a multimeter
• Explain series circuits and parallel circuits
Clarify voltage (V), amperage (a), resistance (R), and power (P)
Safe practices for live circuit testing
MODULE 2
EURO 6 EMISSIONS & ADBLUE SYSTEMS
• Apply diagnostic processes across various vehicle systems
• Explain crystallisation and its effects
• Show regeneration processes and common issues
• Identify blocked filters and their causes.
• Demonstrate sensor operation and testing
• Introduce diagnostic equipment and data reading
• Provide an overview of service procedures and regeneration
• Demonstrate accurate testing of NOx, heat, and pressure sensors, plus communication lines
• Perform pressure testing and compare live data effectively
MODULE 3
STRATEGIC DIAGNOSTIC METHODOLOGY
• Build a strong diagnostic mindset
• Present strategies for overcoming self-doubt
• Follow a structured diagnostic process
• Gather evidence to support conclusions
• Apply the input, process, and output method
• Use a flow diagram approach for clarity
• Apply process of elimination techniques
• Explore the back-to-front diagnostic technique
• Apply the end-split technique for complex issues
• Emphasise the principle of “no substitution for substitution”
MODULE 4
ADVANCED CV ELECTRICS
• Identify and test components
• Fault finding through use of equipment and guided diagnosis
• Demonstrate live testing to support fault diagnosis
• Introduction to fuel injectors
• Introduction to ECU’s and common faults
OPTIONAL MODULES
IMI LEVEL 3 HEAVY EV *
HEV2 – Prepare Heavy Electric/Hybrid Vehicles for Repair
Explain system components and their operation
• Identify hazards when working with heavy EV/HEV systems
• Reduce risks for self and others
• Show how to make high-energy systems safe before repairs
• How to reinstate systems after repairs
Apply safe practices to isolate and reinstate high-voltage systems
HEV3 – Heavy Electric/Hybrid Vehicle System Repair and Replacement
• Remove and replace high-energy electrical components
• Demonstrate safe working practices on heavy EV/HEV systems
• Use technical information to guide repairs
• Apply correct tools and equipment
Record findings clearly and make suitable recommendations
NTDA REACT *
• Carry out daily vehicle and equipment checks
• Apply pre-breakdown planning methods
• Approach breakdowns safely and effectively
• Follow essential health and safety precautions
• Apply correct motorway and non-motorway procedures
WORKSHOP PRO ACADEMY
AREAS COVERED 10+
• E-LEARNING PORTAL
• EXPERT LED COURSES
• TRAINING NEEDS ANALYSIS
• RANGE OF SKILL LEVEL COURSES
• INTERACTIVE ENGINE SIMULATION BITESIZE MODULES 300+
For enquiries, email sales@workshop-pro.co.uk or visit www.workshop-pro.co.uk/training/