2023 Q1 ISSUE A P A R T M E N T A S S O C I A T I O N O F G R E A T E R O R L A N D O O P E N I N G D O O R S F O R Y O U . . . S E R V I N G O R A N G E , S E M I N O L E , O S C E O L A , V O L U S I A , A N D L A K E C O U N T I E S VOLUME 49, NO 1 A DIGITAL MAGAZINE
THEKEY
05 AAGO'S 2023 Leadership 06 2023 Premiere Partners 07 Q1 Education Schedule Lease Fest 2023 is happening this March! 09 Q1 Event Schedule It is going to get wild at the 2023 Trade Show, Welcome to the Jungle! 14 Lessons Learned in Diversity, Equity, and Inclusion by Ricardo Alicea 16 Celebrating Diversity We are highlighting our members to share their stories 19 2023 Premiere Partners 12 2023 INSTALLATION & APPRECIATION DINNER Check out the photos of our first event of the year! TABLEOFCONTENTS AAGO| 03
AAGO'S 2023 LEADERSHIP
OFFICERS ASSOCIATIONSTAFF
DIRECTORS
Monica Ramsey Executive Vice President
Carina Rawley Director of Meetings & Events
Heather Alzate Director of Career & Professional Development
Melanie Santiago Director of Member Engagement
Brandon Johnson Government Affairs Director
Torquiose Ware Communication & Branding Manager
PRESIDENT VICE PRESIDENT TREASURER
SECRETARY ASSOCIATES VICE PRESIDENT IMMEDIATE PAST PRESIDENT
Debbie Gentry Kathy Hensley Melissa Dugas Eddy Perez Justin Frost Rachelle Hundley
CAM, CAPS, HCCP Concord Management CMP Greystar CAPS Royal American Management CAM, CAPS, LEAP, ARM Wendover Housing Partners Affinity Waste Solutions Highmark Residential ARM, HCCP, CPO, CAPS
Alex Colasuonno Amanda Otey Ashlee Partin Bridge Property Management Bell Partners Inc.
Austin Cotton Stephens and Company LLC
David Bales Cushman & Wakefield Residential
Domonique Messeroff Joelis Barandica - Rodriguez Linda Beach ConAm Linsay VanWagoner Contravest
Mallory Hoffmeyer Range Water Real Estate
Affinity Waste Solutions ConAm Massey Services Inc.
Meredith Torres Michael Krause Shana Jackson Greystar
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Sheena Griffin Asset Living Atrium Epoch Residential CAPS CAM
2023 PREMIER PARTNERS
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HVAC TROUBLESHOOTING TECHNIQUES 08 FEBRUARY FAIR HOUSING ESSENTIALS 15 17 COACHING FOR PEAK PERFORMANCE A FIRST IMPRESSION GOES A LONG WAY 23 PREPARING FOR THE UNEXPECTED: ACTIVE SHOOTER/DEESCALATION TECHNIQUES 28 A CLIFF NOTES COURSE FOR SUPPLIER SUCCESS 02 MARCH CAMT SPRING REGISTRATION 03 09 CAM SPRING REGISTRATION 15
WITH TONI BLAKE 'LEASING TO LEGEND' CERTIFIED POOL OPERATOR (CPO) 22 24 EPA UNIVERSAL CERTIFICATION IN ENGLISH APPLIANCE REPAIR WITH HANDS ON TRAINING 28 14 ASSOCIATES' BREAKFAST Q1 Webinar Date, times, and instructors are subject to change for the full and most up-to-date education calendar, please visit: aagoorg/events/education AAGO| 07
Q1 EDUCATION CALENDAR
LEASE FEST 2023
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Q1 EVENT CALENDAR LEASE FEST 14 MARCH Q1 ASSOCIATES' BREAKFAST 15 09 MAY Q2 ASSOCIATES' BREAKFAST Dates are subject to change For more event details, please visit aagoorg/events APRIL 25 2023 TRADE SHOW AT THE EVENT PLACE AT DEZERLAND PARK MARKYOUR CALENDARS, SOYOU DON'TMISS ATHING AAGO| 09
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2023 INSTALLATION& APPRECIATION DINNER
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S L E A R N E D I N D I V E R S I T Y , E Q U I T Y , A N D I N C L U S I O N
Last year AAGO partnered up with Valencia College
Peace and Justice Institute to facilitate a DEI Leadership Academy, a series of workshops designed to create a safe space for engaging in difficult conversations and to cultivate a healthy and accountable workplace culture where inclusive excellence is centered Thirty-seven of our members participated and completed the 4-part leadership academy with the intention of fostering a community where all voices are heard and valued and each person has an equitable opportunity to grow and thrive.
Diversity, equity, and inclusion (DEI) are related concepts, but they have distinct meanings:
Diversity refers to the variety of characteristics that make individuals unique such as race ethnicity gender sexual orientation age socioeconomic status and abilities It is about creating a mix of people with diverse backgrounds and experiences in each group or organization
Equity refers to fairness and justice in the distribution of resources and opportunities It is about ensuring that everyone, regardless of their background has equal access to the same opportunities and resources and that any barriers to that access are identified and removed
Inclusion refers to creating a culture where people from all diverse backgrounds feel valued, respected, and supported It is about creating a sense of belonging and a positive work environment where diversity is celebrated and leveraged to drive innovation and success It is also about actively engaging and empowering individuals and groups who have been historically marginalized or underrepresented.
Words by Ricardo Alicea, CPM, CAPS, CAM
L E S S O N
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R N E D I N
D I V E R S I T Y , E Q U I T Y , A N D I N C L U S I O N
Inotherwords,diversityisaboutrepresentation, equityisaboutfairness,andinclusionisabout creatingasenseofbelongingandengagementfor all Allthreeareimportantandinterrelated conceptsandworktogethertocreateamore inclusiveandequitablesocietyandorganizations Myfavorite‘Aha’momentfromtheAcademywas theintroductionofthe‘PrinciplesforHowWeTreat EachOthers’Theseprinciplesweregiventousat thebeginningoftheAcademytoguideour interactionswithoneanotherduringourtime together,buttheseprinciplescanbeusedinour dailylivestopracticerespectandcommunity building Theonethatreally spoke tomewas#9, SpeakyourTruth;sometimesweforgetourselves duringourconstantneedtobelikedorheard Pleaseseetheattachedflyerofallthirteen principlesforyoutoprintandcarryaround Which onespeakstoyou? PrinciplesForHowWeTreatEachOther
Createahospitableandaccountable community
Listendeeply
Createanadvice-freezone
Practiceaskinghonestandopenquestions
Givespaceforunpopularanswers
Respectsilence
Suspendjudgment
Identifyassumptions
Speakyourtruth
Whenthingsgetdifficult,turntowonder
Practiceslowingdown
Allvoiceshavevalue
Maintainconfidentiality
L E
S S O N S L E A
Z 1 2 3 4 5 6 7 8 9 10 11. 12 13
Words by Ricardo Alicea, CPM, CAPS, CAM
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Prepared by Valencia College with Peace and Justice Institute
BLACK HISTORY MO H CELEBRATING DIVERSITY MAURICE WILLIAMS VP OF OPERATIONS ONCALL PARKING
LAKECIA RIDLEY COMMUNITY DIRECTOR | CAM HIGHMARK RESIDENTIAL
BRANDON U. JOHNSON DIRECTOR OF GOVERNMENT AFFAIRS AAGO JOLIE WHITMORE REGIONAL MANAGER HIGHMARK RESIDENTIAL
BERNARD ANTENOR MARKETING & SALES ACCOUNT EXECUTIVE I4 WASTE VALET & RECYCLING
MARCHELLE CLEMMONS CEO & FOUNDER ESSENTIAL STAFFING SOLUTIONS AAGO| 16
BLACK H TO Y MONTH WEAREHIGHLIGHTINGOUR MEMBERSTOSHARETHEIR STORIES SHANAJACKSON REGIONALCAM|LCAM EPOCH RESIDENTIAL
Q: What are you most proud of in your career so far?
Shana:
Maurice: I’m proud to see individuals that I’ve worked with or trained, in new or higher positions. I'm proud of myself for staying in this industry for 17 years and having the ability to push myself further.
Lakecia: What I'm most proud of in my career so far is the impact I have on the people I've worked with and the residents that I've worked with.
Brandon:
BLACK HISTORY MONTH
My resilience and relentless attitude to break barriers, I am the 1st black male in 50 years on the Board of Directors for AAGO, 1st black male to break the cycle at FAA as well! I am very proud of that.
I believe my most proud accomplishment is my perseverance. Having to navigate the policy arena fresh out of college during the pandemic was extremely challenging so I am really proud that I stuck with my goals and vision.
Jolie: I’m most proud of the wisdom from the industry I am able to share. Also proud of those I am able to support to be successful to reach their goals not only professionally but also personally.
Bernard: The best part of my career is that I get to network, and meet great people from all other industries/backgrounds, the fancy events, the meetings, and the flexibility in my schedule.
BLACK HISTORY MONTH
Marchellee: I must say it has to do with the lives that have impacted the vehicle, which is Essential Staffing Solutions. We have been able to help people with their careers, feed their families, and put roofs over their heads. We helped people sustain their households and take care of their children. That is what I am most proud of.
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2023 CHARITY PARTNERS
ENGAGE ENGAGE
GIVE GIVE SERVE SERVE
DONATE TODAY!
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