Straight Up - Summer 24

Getting the Inputs Right

Model Docs Report Released

Remote Inspection Survey Results

The Future of the Built Environment

What is the data telling us?

Shaping BCA Inspections

I N S TA L L AT I O N TO O L S SPECIFICATION ON THE GO • Installation Details • Coating & Application Guidelines • Manage Projects & Keep Context Specific Checklists • Storage, Handling and Maintenance Guidelines • Health & Safety Information

Scan to get the app now or visit www.shadowclad.co.nz

Shadowclad Stick ®

Your tool to check installations are correct.

Get yours now via the sITe App.

shadowclad®

shadowclad®

shadowclad®

shadowclad®

shadowclad®

SHADOWCLAD® SPECIFICATION & INSTALLATION GUIDE FOR CAVITY CONSTRUCTION FEBRUARY 2024

Installation Guides and Technical Information Make sure you’re up to date.

View the latest on the website or on the app.

Information contained within is specific to Shadowclad® structural plywood products and must not be used with any other plywood products, no matter how similar they may appear.

For more information on Shadowclad® please visit: www.shadowclad.co.nz or call 0800 326 759

Board President Karel Boakes Vice President Peter Sparrow

Board Members

FUTURE READY

TRACKLOK.COM TESTED AND TRUSTED

Jeff Fahrensohn Jeff Farrell Brent Goldschmidt Daniel Scheibmair

Administration Chief Executive Nick Hill Executive Assistant Vivian Menard Marketing and Events Manager Camilla Railton

EASY COMPLIANCE

Professional Development Manager Kirsty Wallace Membership Relations Co-ordinator Francesca Branch Events and Training Administrator Reece Hawkins Accreditation and Office Manager Kirsty (KJ) Lett Advertising/Editorial Contractors Advertising/Editorial Please contact the Building Officials Institute’s National Office via marketing@boinz.org.nz

Design & Print

PROTECTS BUSINESS

no9.co.nz ISSN 1175-9739 (print) ISSN 2230-2654 (online)

Building Officials Institute of New Zealand

FAST AND EFFICIENT

PO Box 11424 Manners Street, Wellington Level 12, Grand Annexe 84 Boulcott St, Wellington Phone (04) 473 6002

The information contained within this publication is of a general nature only. Building Officials Institute of New Zealand does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage or for any loss of profit, income or any intangible losses, or any claims, costs expenses, or damage, whether in contract, tort (including negligence), equity or otherwise arising directly or indirectly from, or connected with, your use of this publication or your reliance on information contained within this publication. The Building Officials Institute of New Zealand reserves the right to reject or accept any article or advertisement submitted for publication.

plans@tracklok.com Distributed through all reputable building supply companies or available online at tracklok.com.

CONTENTS

12

FEATURES MODEL DOCS

CUSTOMER INTERACTION

Model Docs - Report Released ���������������������������������������������7

Every Interaction Counts: Elevating Customer Experience......................... ������������������������������������������������������������24

BARRIER FREE

The “A” Word.................... �������������������������������������������������������������10 MBIE

Factsheet for the Building Code Fire Review ����������� 12 BWOF SNAPSHOT

BWOF Audit Update from Auckland ����������������������������20

2

Straight Up | Summer 2024

CHARTERED PROFESSIONAL ENGINEERS

Invitation to Provide Feedback On Engineers Due For Reassessment 2025...................... �����������������������������������27

PAGE 07

PAGE 16

PAGE 18

REGULARS MESSAGE FROM THE PRESIDENT

Getting the Inputs Right ������������������������������������������� 4 ICC

Use of International Standards for Products ������� 9

PAGE 20

BRANZ

50 Years of BRANZ Appraisals ����������������������������������11 GIB

Fire Rated Systems Manual ������������������������������������ 14 BOINZ

Membership Progress and Innovation at BOINZ ...... ����������������������������������������������������������������������16 Remote Inspections Survey Results ��������������������� 18

PAGE 24

The BOINZ Training Academy �������������������������������25 MITEK NZ

Mitigating On-Site Issues with Parallel Chord Scissors Trusses �����������������������������������������������������������28

PEOPLE

ACCREDITED BUILDING SURVEYORS

BOINZ Wraps up the ABS (Accredited Building Surveyor) Courses for 2024 ������������������������������������� 30 EXCELLENCE AWARDS

Nominations for BOINZ Excellence Awards ������32

SPOTLIGHT ON A MEMBER

Spotlight on a Member - Jeff Farrell

���������22

Summer 2024 | Straight Up

3

MESSAGE FROM THE PRESIDENT

Getting the Inputs Right As we move towards the end of 2024 and the closing of the year it is a good time to both look back and reflect on the past year as well as look forward to the year ahead.

It would be fair to say 2024 has been an interesting and challenging year with lots of change and more indicated on the horizon.

MBIE’s 2023 National Construction Pipeline report forecasted over 200,000 homes to be consented over the next 6 years, almost half of which are expected to be multi-unit dwellings.

With most of the country having seen a significant construction activity downturn over the last year gearing up to meet the needed growth demand will likely be challenging. The recent New Zealand Construction Report shows only 11 Territorial Authorities (TAs) experienced an increase in residential dwellings consented from the previous year with six of those in the South Island. That is only 26% New Zealand wide.

You will no doubt be aware there is significant change proposed by Central Government. Chris Penk, the Minister for Building and Construction has listed at least 15 proposed changes as part of his “quiet revolution”. Consultation documents are being published at pace and we all need to be involved in the process. Hopefully, given the reduction in building applications volumes this should mean we are more able to respond to these proposed changes, ensuring the right outcomes in respect of accountability. safety, compliance, and quality. As we move further away from the recent memory of the weathertight debacle that cost New Zealanders billions

in remediations, it important our observations are tabled and heard We hear your feedback, and we know there is a lot of risk and uncertainty ahead and as the guardians of the built environment we have an important role in getting legislation and settings right, and importantly “right first time”.

That said there is lot of opportunity, and the independent balance is where we add the best value. We need to be heard, and you need to be involved and put your best foot forward.

Those of you who know me. know I am interested in data: the facts and figures. The value and power of data to understand and ensure confidence in what is happening, establish where the priorities are and importantly how to address those priorities should not and cannot be underestimated in the building and construction sector.

While we are aspiring to ‘get things right first time’ in a building and construction industry prone to errors we need data to lead us on a path to sophistication and quality. There is no room or margin to play with people’s livelihoods by increasing an appetite for building sector risk. The use of data and statistics has the ability to tell a story that is informative, credible and convincing. Design and building inputs and importantly accountability need addressing first.

So, with this in mind, it was great to see the publication of the recent ‘ModelDocs’ Report which started to shed light and importantly start the needed conversation on the actual delays within the consenting system.

BOINZ has long advocated for design and build input improvements and did so again last year in the Review

of the Building Consent System.

Unfortunately, I believe certain sets of data are undervalued and underutilized at both TA / Building Consent Authority (BCA) and Central Government levels.

Most consenting systems will have the ability to provide valuable insights into improving workplace efficiency, informing trends in the wider built environment and visibility within the processing and inspections processes: what is failing, how and by who.

Analysing and understanding this data can then lead to targeted training, important and value adding communications with external stakeholders to lift skills and competency leading to improved and efficient outcomes and in the case of regulatory direction, informing decisions based on fact relating to policy or implementation changes.

This type of data analysis is vitally critical to MBIE in ensuring its Chief Executive can meet the monitoring, implementation, administration and review obligations set out in sections 11 (Role of the Chief Executive) and 168A (Chief Executives functions) in relation to the Building Act. With design, construction and consenting levels in decline, we should learn from history, and plan ahead for an upturn in activity, and not wait for it to happen. Data again plays its part, and we cannot afford to lose and not replace efficiently and effectively valuable skill capacity and capability.

Utilizing this period of reduced volumes of applications to focus on being prepared for the inevitable growth curve when it occurs will produce positive outcomes.

OUR BOARD

Karel Boakes President

4

Peter Sparrow Vice President

Straight Up | Summer 2024

Jeff Fahrensohn Board Member

Jeff Farrell Board Member

Brent Goldschmidt Daniel Scheibmair Board Member Board Member

Nick Hill Board Member

Ensure recruitment takes place before officers are required on the ground, time is well spent on upskilling and training and that appropriate budgets are set to account for future resourcing and continual professional development. When setting budgets the regulatory area is not a ‘nice to have’, it is essential. The inevitable growth curve will again see the build sector, in particular, utilize unskilled labour to meet demand. While BOINZ supports a significantly higher level of LBP qualification and credentialization, this is unlikely to happen in the next few years, so the need for building surveyors and Building Control Officers (BCO) to again become the independent compliance and quality control monitor of New Zealander’s largest investments. To say New Zealand won’t again experience this cyclic scenario would be naïve.

Investing in education and training is valuable and a necessity across the building chain from developers, designers, engineer, through to the building trades. The magnitude of consent application and building failures is costing New Zealanders dearly, whether during initial builds our years after the build. More importantly

the building consent process and regulatory function you all provide as members is critical to the safe built environment we all live and work in.

Building Control is one of the highest risk areas within a Territorial Authority and investing in Building Surveyors is an investment in the organisation: reducing risk and exposure to ratepayers and the community.

While I have largely advocated system investment in education and training and getting it right first time across for all building sector disciplines in this message, I really would like to see greater self-commitment from our membership as we move into 2025.

Branch meetings are valuable learning occasions, so please look at agendas and invest in yourself and the future of building surveying and building safety. Invariably you learn not just from the presentations but from the networking.

Finally, on behalf of the board and staff, I would like to wish everyone a very Happy Christmas and New Year.

At the risk of not being climate change conscious, I hope we have a long and hot summer and you all enjoy a

Karel Boakes - President

well-earned break to rest and recover and do whatever it is that makes you happy. I will be spending as much time as possible at the beach on my paddleboard!

Stay safe everyone and I look forward to seeing many of you again for an exciting 2025.

Karel Boakes President

SEASON'S GREETINGS FROM BOINZ On behalf of the Board and staff at the Building Officials Institute of New Zealand, we would like to extend wishes for a Happy Christmas break and prosperous New Year to all our valued stakeholders and members.

As we reflect on the year gone by, we are grateful for your continued support and collaboration in promoting excellence within the building regulatory sector.

Warm regards, The Board and Staff Building Officials Institute of New Zealand

Summer 2024 | Straight Up

5

Leading a locally made, low carbon future.

Be a part of positioning New Zealand as a global leader in low-emissions steel production.

We’re proud to announce that we’re set to have our source steel supplied from New Zealand Steel’s new Electric Arc Furnace (EAF) from 2026. Support us while we transition by investing in locallymade products that will contribute to ensuring steel production in New Zealand is sustainable for generations to come. Recycling domestic scrap steel instead of exporting it offshore means we’ll be maximising the lifecycle of our products and delivering locally made, lower carbon reinforcing steel.

The introduction of the EAF at New Zealand Steel and your support of locally-made, means you’ll be part of the biggest industrial decarbonisation effort in our country’s history to date. Around 50% less coal usage and 45% less emissions (scope 1 & 2) from day one is just the beginning of a significant industry transformation. Join us on this landmark journey.

Find out more at pacificsteel.co.nz/EAF

MODEL DOCS

Model Docs - Report Released Hopefully members will be aware of the “Model Docs” project having been underway either from the initial communications out to BOINZ members for a survey about what information should be provided with an application, or from presentations on the progress made at our conferences and forums, or most recently in an excellent communication sent out by email on 1st November by President Karel and CEO Nick.

If you have missed all of that – then please don’t miss the opportunity to have a read of the full research report which is published on the BRANZ website under the following link :

Building Consenting application process.

Key Points from the Research report •

•

https://www.branz.co.nz/pubs/ research-reports/transformingbuilding-consenting-behaviour/ This is a very important piece of work which provides an unbiased, and importantly factual account of the true reasons behind delays in the

collaboration and consultation with Auckland Council, Tauranga City Council, MBIE, Building Officials Institute of New Zealand (BOINZ), New Zealand Institute of Architects, Licenced Building Practitioners, Engineering New Zealand, Simpli, Objective Build, EBOSS, builders, manufacturers and suppliers.

•

The Model Docs Project was initiated by Auckland Council and New Zealand Institute of Architects (NZIA) with a goal to identify best practice Building Consent applications, remove barriers, and to develop relevant tools and training for all industry participants.

The research behind the Model Docs Transforming Building Consenting Behaviour report was funded by the Building Research Levy, administered by BRANZ, to help streamline and improve consenting outcomes in Aotearoa New Zealand The research component was led by Auckland University with

•

The report analyses over 7,800 factual interactions between building consent applicants and Building Consent Authorities (BCAs), to understand the behaviour causing delays and provides recommendations for improvement.

•

The report recommends a raft of improvements on the accuracy and completeness of applications submitted for building consents.

•

In 2023, NZ consented 37,329 dwelling units within 20,177 consent applications.

Summer 2024 | Straight Up

7

•

•

Each consent application generated 2-3 requests for further information (RFIs) on average, with 27-30 sub-items per request.

•

86% of requests for information are due to missing (66%) or incorrect (10%) documentation

•

On average in Auckland the total time for a consent to be issued was 55 days. The time taken for council processing was 19 days (within the 20day statutory requirement), and it took a further 36 days for consent applicants (usually licensed building practitioners) to respond to RFIs.

Overall, it found that lost time from current consenting delays in New Zealand could equate to half a million working days per annum, valued at over $1 billion.

•

Importantly it found that 75-80% of the questions which needed to be answered in the consent process related to critical Building Code matters - the majority of which related to structural and weathertightness design details.

•

The current consent processes are working well to identify these key building code considerations to protect the interests of building owners and building users.

•

•

Over the past 20 years, Aotearoa New Zealand has seen the fastest growth in real house prices among OECD countries. Housing has shifted from being “abundant and reasonably affordable” to “scarce and prohibitively expensive” (NZ Infrastructure Communication Research Insights, March 2022).

It’s estimated that NZ will need 45,000-50,000 new homes in 2025. To speed up construction and reduce building costs in Aotearoa New Zealand, building consenting needs to be faster and more efficient.

Recommendations - Going Forward!

So the approach from BOINZ will be to advocate across the sector and in particular with central government

8

Straight Up | Summer 2024

for careful consideration of any proposed changes to the Building Consenting System.

We believe there is unfair criticism of the delays involved in the building consenting process which are placed at the feet of Councils (Building Surveyors as employees) saying they are bureaucratic and slow – always looking for a way to slow down the process and asking different questions from all 70 odd BCAs. This simply isn’t true or fair and we now have the empirical research based evidence to prove that.

It is accepted that there are some really good designers and builders that understand the building code and make great applications, but the majority are continually missing out key pieces of building code compliance information in their applications.

Timeframe delays are more than half caused by this missing information and the slowness of design professionals to respond with answers.

We as a profession can do better and specifically can improve the format and content of how we interact with applicants about the requests for missing and further information.

Moving ahead with the whole Model Docs project the next stages should take us towards a standard specified set of templates for what is required in an application and that includes what are the relevant supporting documents required.

It is extremely encouraging that the collaboration with our colleagues in the NZIA is strong and supportive of working together. Unfortunately there have been a few loud industry protagonists which have influenced some of the central government thinking about reforms to the Building Act and the consenting process in particular. Our position is there doesn’t seem to be a focus on improving quality of inputs to the application process, which is empirically proven to give the best results.

I would again encourage all members to read this research report from cover to cover, and to be brave to have those conversations with colleagues, customers, your employer and your MP through submissions on any reforms planned. Be proud of the value you are adding to the quality of building consent documentation, and call out poor performance in a professional manner.

Here is that link again to the report: https://www.branz.co.nz/pubs/ research-reports/transformingbuilding-consenting-behaviour/ or for a shortcut just type in “Model Docs BRANZ” into your browser and it will take you to the link.

By Pete Laurenson

ICC

Use of International Standards for Products World standards day (WSD) was held on November 14, 2024. This annual event provides an opportunity to recognise the contributions of standards and conformity assessment professionals, bringing together experts in the built environment to reflect on the importance of standards in building safer and more resilient communities across the world.

WSD serves as a platform to remind us of the important role standards play domestically and internationally in providing guard rails and resolved approaches for what in the building industry, can be both simple and challenging technical matters. It also provides an opportunity to reflect on the substantial contributions many in the sector make to the standards development process, as well as discuss how standards can help achieve goals for the future.

This year’s theme, Shared Vision for a Better World: Standards for the Changing Climate, highlights the importance of collaboration in addressing the challenges created by climate change. As a Standards Development Organisation, the International Code Council (ICC) believes it has an important role to play in facilitating practical and contemporary standards, as well as their application, whether directly through referencing in building codes or voluntary means.

As the global climate continues to change, the role of building codes and standards becomes even more important in ensuring the built environment is resilient and prepared to withstand extreme weather events.

This year’s theme emphasizes that a shared vision, achieved through working together, is key to creating sustainable solutions for the future.

The ICC’s involvement in WSD is synonymous with its long-standing commitment to advancing safety, sustainability and resilience in the built environment. As a leader in the development of international building codes and standards, the

ICC works closely with industry stakeholders, government agencies and international bodies to ensure the building industry remains at the forefront of addressing contemporary challenges and innovation in the sector.

With this in mind, the ICC is cognisant of the New Zealand government’s goal to increase competition and reduce the cost of building products to improve the country’s resilience to supply chain shortages and give homeowners, builders and designers more choice in products and systems already available and in use overseas, through its Overseas Building Products Bill.

Reputation, reliability and rigour will likely be key principles in accepting the use of international standards in the certification of products, a position the ICC believes it is well positioned to support through its ES Mark Scheme, recently endorsed by the Joint Accreditation System of Australia and New Zealand, which is in addition to a range of other international accreditations.

Under the ES Scheme, Evaluation Service Reports (ESRs) are issued using Acceptance Criteria, which are essentially technical standards for new and innovative building products, materials and systems, that also provide consistency for evaluation purposes. An ESR has to demonstrate compliance with the requirements of the NZBC and includes all of the features practitioners would be familiar with for a CodeMark certificate.

In noting the prospect that New Zealand may implement a regulatory setting for the use of international standards in the testing, inspection and certification of products, with appropriate safeguards, WSD is an opportunity to reflect on how standards can be used to help achieve government objectives for the benefit of communities.

Learn more about the ICC’s standards here. Learn more about Acceptance Criteria here.

By ICC

Summer 2024 | Straight Up

9

BARRIER FREE

The “A” Word Accessibility: it’s a word that can strike fear into a building professional’s heart. It is often associated with design constraints and exacting specifications that might seem cumbersome and restrictive. Yet these very parameters can lead to more innovative, inclusive solutions that ultimately make the buildings better.

Imagine no longer dreading those narrow hallways, where you are forced to awkwardly back up, step into a doorway or shuffle sideways to make room for someone passing in the opposite direction. Throw a wheelchair into the mix and that corridor becomes an obstacle course!

Embracing accessibility does not just meet standards – it transforms buildings into practical, functional, and sustainable spaces that evolve with the needs of their communities.

Section 119 of the Building Act 2004 refers to New Zealand Standard 4121 as the acceptable solution to provide access for disabled people into and within buildings (except dwellings/housing).

However, compliance with the Building Code is still the minimum requirement.

Building Consent Authorities have the unenviable task of ensuring these standards are met. A Building Control Officer (BCO) is like a referee at a rugby match – they ensure that all the players (or construction practices) follow the rules, meet the standards and that the game (or project) stays on track to prevent any penalties or hazards down the line.

In both rugby and accessibility, a mistake could give one team (or group of people) an unfair advantage.

In rugby, a player can be sent to the “sin bin” for 10 minutes as a penalty for a mistake before being allowed back on the field. But in the built environment, a mistake may mean that disabled people are excluded from an environment or faced with serious hazards, either for a lifetime or at least until additional funding can be found to make upgrades.

It is important to remember that the Building Code sets only a minimum requirement, providing disabled people with an accessible route, not necessarily an accessible building.

We must take several factors into account when ensuring accessibility 10

Straight Up | Summer 2024

compliance, but especially the impact of building design decisions on human beings. After all, buildings exist to protect and nurture the people within and around them.

Consider the humble handrail, a common feature alongside stairs throughout New Zealand. For accessible stairs, two handrails are required. But why is this necessary?

Two handrails enable individuals to ascend and descend stairs using their preferred or available hand, thereby benefiting a wide range of people.

This includes a blind person with an assistance dog, a parent carrying an infant, someone with greater strength on one side of their body, or even an individual carrying a bag. By providing two handrails, we enhance accessibility for all these individuals and more.

This is the profound human impact of thoughtful design.

BarrierFree specialises in demystifying accessibility and addressing any fears and challenges along the way.

We assist building professionals, including architects, designers, and project managers, to understand the ramifications of their decisions. We provide suggestions to help them comply with Building Codes or find alternative solutions that maximise accessibility. Where a client believes they have achieved an alternative solution, we can assess this and provide a formal letter of opinion based on our findings.

Our consultants use national and international standards to offer upto-date advice based on best practice information available. We can offer opinions or advice as required and occasionally answer questions from BCOs. Projects of all shapes and sizes come our way at BarrierFree. This week alone, my colleagues and I have written opinions, reviewed a small community park and playground, audited a retail space, and performed an accessibility GAP analysis on plans for a multistorey development. I have also reviewed over six hundred accessible bathrooms in the past five years – the majority of which included a bin operated by a foot pedal which would not be suitable for most wheelchair users – and have helped correct common mistakes like this one to improve accessibility.

We advise on all built environment projects except housing – for that, we can put you in touch with our wonderful colleagues at Lifemark who provide expert accessible housing advice.

How we support our clients varies according to their needs and/or the request they have received from the council. By involving us early in the process, clients can incorporate accessible design practices from the beginning (some of which have no budgetary impact) and avoid retrofit costs later. But even at a later stage of design or in an existing building, we can offer recommendations to enhance accessibility.

While the needs of projects or clients may change, the benefits of incorporating accessibility remain consistent. Compliance is an obvious benefit, as is the fact that more people, including disabled people, will be able to use the space with ease. This in turn increases revenue, community engagement, equality of opportunity, and social responsibility. Accessibility measures also improve safety and ensure spaces can sustain the communities they serve as their needs change over time.

Accessibility is not about constraint; it is about design that enables more freedom for everyone. So, do not let the “A” word intimidate you, contact BarrierFree, we love what we do, and we can make your job easier.

By Barrier Free

BRANZ

50 Years of BRANZ Appraisals BRANZ has been rigorously testing and assuring New Zealand’s building materials for over 50 years.

Since it was introduced in 1974, the BRANZ Appraisal has remained the trusted, in-depth, independent evaluation of a building product. To be awarded a BRANZ Appraisal, a product or system must be shown to comply with all relevant clauses of the New Zealand Building Code or the National Construction Code of Australia.

Getting and retaining a BRANZ Appraisal is a thorough process and becomes a marketing asset that carries real weight in the marketplace.

Product manufacturers have trusted BRANZ to prove their products for a long time, contributing to their commercial success in the building industry. Subjecting a product or system to the demanding BRANZ Appraisals process demonstrates to the world that it’s up to scratch.

Builders, designers, architects, Consent Authorities and consumers are assured an Appraised product does what it claims, because BRANZ knows what will work in New Zealand’s unique, rugged environments.

BRANZ is home to some of Aotearoa’s premier experts in various aspects of the Building Code. We pride ourselves in drilling down into the details of a product to make sure it will be suitable for New Zealand or Australian consumers.

Our Assurance Services team works confidentially with product manufacturers and importers to

provide robust scientific evidence of whether new materials will be safe and durable if used in Aotearoa’s buildings.

branz.co.nz/branz-appraisals/

By BRANZ

Learn more about BRANZ Appraisals: Summer 2024 | Straight Up

11

MBIE

Factsheet for the Building Code Fire Review Background This factsheet is an overview of the Building Code fire safety review discussion document. This resource is to support people and organisations who want to make a submission.

The Government is committed to make it easier for New Zealanders to build affordable homes and buildings by improving efficiency and flexibility in the building system. Compliance with fire regulations is often seen as the main challenge and source of uncertainty when applying for a building consent.

MBIE is reviewing Aotearoa New Zealand’s fire safety requirements in the Building Code, aiming to: •

align fire safety requirements in the Building Code with the purposes and principles of the Building Act 2004

•

enable flexibility and innovation

•

improve efficiency and cost effectiveness, and

•

provide simple, clear, consistent, and concise requirements.

Why the work to improve the Building Code fire safety requirements is important Fire safety is a complex and challenging area and there are significant life safety risks in getting things wrong. Right now, understanding and working through the Building Code fire safety requirements may cause delays in construction, disputes and increase 12

Straight Up | Summer 2024

costs. It is important to review these fire safety requirements now, because:

•

the Building Code’s C clause Protection from Fire objectives, functional requirements and performance criteria

•

other parts of the Building Code or other regulations under the Building Act that are consequentially impacted by the fire safety provisions the acceptable solutions, verification methods and guidance.

•

of new fire challenges with changes in building use and advances in technology and construction methods and materials

•

showing compliance with fire safety can be difficult, making it unnecessarily harder to build

•

•

fire safety requirements are hard to find as they are scattered across the Building Code and also in other pieces of legislation.

Fire safety in the Building Code

What the Building Code fire safety review is consulting on MBIE is seeking feedback on the fire safety requirements in the Building Code and the key issues that are barriers to achieving fire safety objectives. The review aims to build an understanding of the issues as a basis for considering future change. The key issues that have been identified so far are drawn from industry feedback, lessons learnt from historic fire events both in Aotearoa New Zealand and overseas, and international fire safety regulations.

Scope of the Building Code fire safety review At the centre of the Building Code fire safety review is its discussion document identifying issues in the Building Code regulations and other related regulations. This includes issues in:

MBIE identified numerous issues which span several different topics of fire safety which are included in the Building Code. Many issues stem from gaps that are not adequately addressed by the Building Code fire safety provision or are issues which were frequently raised by external stakeholders. The key findings are: 1. Effectiveness of fire safety measures in the Building Code The Building Code regulations support the purposes and principles of the Building Act related to fire safety. However, MBIE is aware some aspects of the regulations do not fully address all risks. These risks may result in greater effects from fire and lower overall level of safety.

2. Keeping pace with new technologies and new fire challenges Technology, urban design and methods of construction have moved on rapidly since the last review of the fire safety regulations in 2011. The

Fire safety in the Building Code MBIE identified numerous issues which span several different topics of fire safety which are included in the Building Code. Many issues stem from gaps that are not adequately addressed by the Building Code fire safety provision or are Building Code should enable the Have your say on theThe Building issues which were frequently raised by external stakeholders. key findings are: use of innovative technologies and Code fire safety review designs while providing adequate Fire safetyfire in the Building Code 1. Effectiveness safety in the Code Building Code review The Building fire safety protection from fire of risks. Doing so measures opens for public comment on safety 23of the MBIE identified numerous issues which span different topics of fire which are included the Building The Building Code regulations support theseveral purposes and principles Building Actinrelated to fire safety. However, will provide more flexibility and lower October and runs until 5pm, Friday 6 Code fire safety provision or are Code.

Many issues stem from gaps that are not adequately addressed by the Building the cost of building products and MBIE is aware some aspects of the regulations do not fully address all risks. These risks may result in greater effects December 2024. The key findings are: construction. issues which were frequently raised by external stakeholders. from fire and lower overall level of safety.

Fire safety is a complex and challenging area and there are significant life safety risks in getting things wrong

To readinthe document and 3. Certainty, and consistency 1. clarity, Effectiveness of fire safety measures thediscussion Building Code for guidance on giving feedback, go 2. Keeping pace with new technologies and new fire challenges The Building Code regulations support the purposes and principles of the Building Act related to fire safety. However, The Building Code should provide to MBIE’s Building Code safety rapidly since the last review of the fire safety Technology, urban design and methods of construction havefire moved MBIE is some on aspects of the regulations do not fully address all risks. on These risks may result in greater effects as much certainty asaware possible the review web page: from fire and lower overall level of safety. regulations inthat 2011.

Building Code should enable the use of innovative technologies and designs while providing building designs areThe accepted www.mbie.govt.nz/fire-safety-review across the country.

The provisions 2. Keeping pace with new fire challenges adequate protection from fire technologies risks. Doingand so new will provide more flexibility and lower the cost of building products and should be clear enough urban to support Technology, design and methods of construction have moved on rapidly since the last review of the fire safety construction. consistency inregulations the decisions in 2011.on The Building Code should enable the use of innovative technologies and designs while providing whether a building complies with adequate protection fromthe fire risks. Doing so will provide more flexibility and lower the cost of building products and 3. Certainty, clarity, and consistency Building Code.construction.

This will provide more The Building Code should provide as much certainty as possible on the building designs that are accepted across efficiency in the process and decision 3. Certainty, clarity, and consistency making. the country. The provisions should be clear enough to support consistency in the decisions on whether a building The Building Code should provide as much certainty as possible on the building designs that are accepted across

complies with the Building Code.

Thisbewill provide efficiency in the decision making. the country.

The provisions should clear enough more to support consistency in theprocess decisionsand on whether a building Timeline complies with the Building Code. This will provide more efficiency in the process and decision making.

Timeline

Timeline

October

Consultation Consultation opens October opens 23 October 23 October

Consultation Consultation closes December closes December 6 December 6 December

MBIE review MBIE review submissions submissions and use to 2025 2025 2026 and use to inform advice to inform advice to Government Government

Cabinet paper on proposed changes 2026 and drafting regulations

Cabinet paper on proposed changes and drafting regulations

*Timelines for the review will depend on the information received in this year’s consultation and any new or emerging issues along the way.

*Timelines for the review will depend on the information received in this year’s consultation and any new or emerging

*Timelines for the review will depend the information received in this year’s consultation and any new or emerging Have your say on theon Building Code fire safety review issues along the way. issues along the way.

The Building Code fire safety review opens for public comment on 23 October and runs until 5pm, Friday 6

Have your say on the Building Code fire safety review December 2024.

Summer 2024 | Friday Straight 6 Up The Building Code fire safety review opens for public comment on 23 October and runs until 5pm, To read the discussion document and for guidance on giving feedback, go to December 2024.

MBIE’s Building Code fire safety review web page:

13

GIB

Fire Rated Systems Manual After extensive testing and development, we are pleased to announce an update to our GIB® Fire Rated Systems manual.

This technical manual, covering f ire rated wall systems, floor/ ceiling systems, risers, shafts, ducts, protection of columns and beams, and construction details, is a core resource for designing, detailing and construction of f ire rated systems in New Zealand.

This update includes a new two-way 90-minute FRR nonloadbearing steel f rame wall system with new lining options allowing for a total of 3 layers as opposed to 4 layers.

The focus for this edition has been on simplifying and clarifying information to make it easier for designers and installers to use the GIB® Fire Rated Systems manual correctly and efficiently. mixers, structural members, and services through the top plate, as well as additional wall-tofloor/ceiling junction details that better reflect on-site construction methods, are also available.

Also we have developed 2 new systems to help address loadbearing walls within a f ire cell that require protection f rom simultaneous 2-sided f ire exposure.

We have options for 30 or 60 minutes.

As requested by our customers, we have also developed mass timber encapsulation wall and floor systems. Additionally, we have included construction details for f ire rated boxes/bulkheads and junctions meeting at ComFlor, Double Tee and Stahlton Rib and Inf ill structural floors. Penetration details for brass wingbacks, shower

14

Straight Up | Summer 2024

The focus for this edition has been on simplifying and clarifying information to make it easier for designers and installers to use the GIB® Fire Rated Systems manual correctly and eff iciently.

Additionally, reducing costs of f ire rated systems and detailing has also been a key focus, resulting in new systems and details that emphasize our commitment to providing the lowest total cost solutions.

New GIB® Fire Rated Systems Manual 2024 | GIB®

New GIB® Fire Rated Systems Manual We are pleased to announce that the latest updated GIB® Fire Rated Systems Manual is now available.

Includes – New fire-rated wall systems – Mass timber encapsulation systems – Additional construction details based on customer feedback ensuring that designers and installers can use it effectively and efficiently.

LEARN MORE

BOINZ

Membership Progress and Innovation at BOINZ Building Officials Institute of New Zealand (BOINZ) has taken great strides in supporting its members this year. With a priority on ensuring members are provided with up-todate information, and important opportunities to train, network and share knowledge which in-turn advances skills and creates better building outcomes for New Zealand and it’s communities.

Branch Meetings: A Year of Knowledge Sharing One of the highlights of the year has been the wide range of branch meetings, which provided valuable opportunities for members to connect, learn, and engage with industry experts. These meetings featured a variety of informative presentations, including: •

•

•

Winstone Wallboards (GIB), with Russell Pedersen presenting on Flood damage assessment and remediation, and Passive Fire Systems.

The MBIE Team: Kathryn Stokes, Liz Ashwin, Claire Botha, Dave Gittings, and Ken Elwood (MBIE-EQC) covering key topics impacting the industry including, Building System Delivery and Assurance, and Design and Implementation of the outcomes of the emergency response experience from the 2023 flooding. Changes to the legislation and Building Code, and seismic hazards in New Zealand and how we manage them.

Rice Spier with Simon Walkens gave an educational presentation on sovereign citizens and how councils can deal with them.

Our generous partners—CHH, Allco, Resene, and MiTek, along with local businesses and councils —have supported these events, helping to make them possible and enriching the learning experience for members.

16

Straight Up | Summer 2024

Site Visits: Connecting Members to Real-World Projects Our branch meetings also provided members the opportunity to attend site visits, which provided valuable insights into the construction and building sector’s diverse technical and implementation landscape.

These included: •

•

Southern Branch: A visit to the Niagara Sawmill, and Dunedin Hospital where members toured the construction of the outpatients building while the structural steel superstructure was being erected and incorporated seismic dampers, and the inpatients building which was having steel cased piles driven and seismic base isolators installed.

Nelson/Marlborough Branch: A tour of the new Envision Aluminium Joinery Factory which uses the latest manufacturing techniques including use of a CNC machine.

Members also toured the 41 Colemans Road Development in Blenheim, a $1.3 million alteration and insulation retrofit

to a dwelling built in 1990-91 with a goal to meet as closely as possible the Passive House performance criteria.

•

Auckland Branch: A visit to Grayson Engineering and D&H Steel Construction, where members saw engineering and fabrication in action.

•

East Coast Branch: A behindthe-scenes tour of Kaweka Health, offering insights into health-focused building projects.

•

Waikato/Bay of Plenty Branch: A visit to the new Tauranga City Council Building and Community Hub & Library Project, a mass timber hybrid structure which will reduce the buildings’ carbon footprint.

The Council is aiming for this building to achieve a 6 Green Star rating reflecting world leadership in sustainability.

•

Canterbury/Westland Branch: A fascinating overnight trip to Hanmer Springs, including a tour of the Queen Mary Hospital Soldiers' Block which is protected by a New Zealand Heritage Category 1 status and will see

earthquake strengthening and restoration completed by the end of 2025. A behind-thescenes look at the hot pools facility was also included in the visit where members were able to see firsthand how the hot pools work.

These site visits not only allowed members to see projects up close but also enabled greater networking and knowledge exchange.

CPD Review: Advancing Professional Development for Licensed Members For our Licensed Members, this year, we have taken steps to review and refine our Continuing Professional Development (CPD) process to ensure it meets the needs of our diverse membership base. As many of you know, maintaining up-to-date training and continuing professional growth is essential for Licensed Members, ensuring we stay ahead of industry trends and continue to meet the highest standards of professionalism.

A team of self-nominated members from across the industry has been working collaboratively with BOINZ National Office to design a more comprehensive CPD framework, one that is tailored to the broad spectrum of professions represented by our Licensed Members. The process began in November with a productive first meeting, with a second session planned for December. The goal is to finalise and recommend the new framework

by January, with the new CPD requirements approved by the board and set to roll out in March 2025.

Wellington Awards

Wellington Team

We want to ensure the revised CPD process is relevant, accessible, and effective for all our members. So, if you're a Licensed Member, stay tuned for updates and a call for feedback once the new framework

is finalised. Your input will be crucial in shaping the future of our CPD offerings.

As we look forward to 2025, BOINZ remains committed to supporting the growth and success of its members through continued professional development, industry engagement, and collaboration.

The journey of building a stronger, more connected building surveying community is ongoing, and we are excited for what the future holds.

Thank you for being a part of the BOINZ community in 2024. Here's to a successful and fulfilling year ahead!

By Francesca Branch, Membership Relations Co-ordinator, BOINZ

Summer 2024 | Straight Up

17

BOINZ

Remote Inspections Survey Results An overview of the current environment BOINZ recently conducted a Remote Inspections Survey, which was sent out to all leaders in Building Consent Authorities (BCAs), including both members and non-members. The survey had a strong response rate of 50%.

The valuable input from these respondents will play a crucial role in informing BOINZ’s submission to the Ministry of Business, Innovation, and Employment (MBIE) consultation on improving the efficiency in the inspection process.

Recent discussions with MBIE have reinforced the importance of this survey data and the feedback it has provided, MBIE has commended BOINZ for its proactive stance particularly in relation to it’s Granny Flat research and submission which was submitted on behalf of the members to the “Making it easier to build Granny Flats” Consultation.

BOINZ’s submissions are vital for advancing the built environment, through an independent lens and fit

Does your BCA currently have remote inspection technology capability to support this type of inspection practice to contractors?

•

Yes 42%

•

No 57%

Is this service provided to all or selected contractors?

•

All 3%

•

Selected 33%

•

Not Provided 64%

Are you confident that should remote inspection technology be mandated as a default approach to conducting inspections, that robust and compliant building outcomes will prevail?

•

Yes 9%

•

No 90%

for purpose approach, which through the collaboration of the sector will ensure that the system continues to evolve in a way that meets the needs of both professionals and the communities we serve to achieve safe and efficient builds.

Key Survey Findings Most survey respondents indicated that while some inspections can be effectively conducted remotely, the bulk of inspections still need to take place on-site.

Respondents highlighted that low-risk inspections, where highly trustworthy tradespeople are involved, are the primary scenarios where remote inspections can be used. These inspections are generally less complex and offer an opportunity for using remote technologies to increase efficiency and arguably reduce costs.

However, for more complex inspections—especially those involving safety-critical or high-risk elements—respondents were clear that on-site inspections remain essential. This feedback aligns with current industry standards, which emphasize the need for direct, hands-on oversight in certain aspects of construction and building work.

Straight Up | Summer 2024

•

Remote connectivity is low in some areas which impacts the ability to do a remote inspection

•

Current quality of workmanship (high failure rate – 50%) indicates a high risk of with not being able to pick the detail up without an onsite inspection

•

Cost saving is low possibly fuel only – time is still required requesting additional photos and details to ensure work is compliant with increased risk

•

System is easily manipulated by dishonest Trades People with low penalties

•

Onsite inspections often reveal other interconnected issues which need to be considered and resolved

•

Some inspections can be done with remote inspections in low risk / high trust circumstances

•

Level of competency required from inspectors on technology

Moving Forward: Submitting the Data to MBIE As BOINZ prepares this submission, members and industry stakeholders are encouraged to continue providing feedback for this and future submissions. The importance of collective input to drive positive outcomes for the built environment is vital.

BOINZ is committed to representing the views and concerns of all those in the industry, and your feedback is essential to ensure the system is shaped in a way that supports both efficiency and safety.

If you have any further thoughts, experiences, or insights to share,

18

Some comments include:

please feel free to contact BOINZ at marketing@boinz.org.nz. BOINZ submissions are available to view on the website via My Boinz. www.boinz.org.nz/resources/ industry-call-for-submissions.

TM

Timeless Finish Enduring Quality

Driven to create surfaces that make a living environment durable, feel and look good to live in, we believe the tactile nature of plaster cladding is unrivaled.

The construction process contains many facets which when combined, and applied accurately make for a shining, and durable example of the construction process - from the clients needs, the Architecture, through to the selection of products, and the professional trades people that apply their skills.

At Resene Construction Systems we only promote tested & trusted products, all applied by LBP registered Plastering Professionals for each and every project.

Visit our website to discover more about our exciting range of facade systems, bespoke interior finishes, and construction products.

INTEGRA lightweight concrete plaster cladding

Plastering Professional: Christian Jordan Plastering

BWOF SNAPSHOT

BWOF Audit Update from Auckland In 2023, after our updated BWOF audit process was rolled out, I accompanied some BWOF auditors visiting high-risk transient accommodation buildings. Here are a couple of examples: At the top of a 10-storey backpacker hostel, we split up to walk the different escape routes down to the street level. I walked into an abandoned looking stairway, stepping over piled up rubbish and ducking under water damaged plasterboard hanging from the ceiling. I had to use my torch halfway down due to broken light fittings. When I reached the exit door, it wouldn’t budge. I pushed harder, and it flung open, revealing a wheelie bin spilling its contents onto the foot path.

After waiting outside with no sign of the auditor, I took the lift back up and eventually found him on level 3 looking at an unconsented partition and door on the landing (see photo).

Its presence would slow down any evacuation, obstruct fire fighters going up the stairs and the door would open straight into the flow of people escaping into the stairs from that floor. I questioned if the IQP had ever been in that stairway.

20 Straight Up | Summer 2024

On to the next building…

We were in an old hotel being used for emergency accommodation and there was an emergency exit through an upper floor window which allowed tenants to climb out onto a roof walkway and ladder which led to the ground below.

We gingerly made our way along the rickety wooden walkway expecting to see an escape ladder around a corner. Imagine our surprise when we came up against the concrete wall of a neighbouring building (completed 2 years earlier), and escape stairs leading to nowhere.

The entire escape ladder structure had been cut away leaving anyone escaping a fire with two options, return to a burning building or jump 5 metres to the ground. Again, I question how this has not been addressed in the 2 years since the ladder was removed.

State of Play Auckland has over 17,000 buildings requiring annual Building Warrants of Fitness (BWOFs). Our team conducted 2,500 audits last year, with a 50% fail rate, down from 75% the previous year. While this indicates our audit process is improving building safety, we still have a long way to go.

To meet the Ministry of Building, Employment and Innovation (MBIE) recommendations, we need to audit over 8,000 buildings annually. This includes audits for new buildings- within 6 months of CCC (Code of Compliance) issue, high-risk sleeping accommodation annually, businesses every 3 years and low-occupancy buildings every 5 years. To achieve this, we need an additional six auditors (currently recruiting).

lights and fire door functionality.

We don’t carry out specialist tests on specified systems but we will on occasion accompany the fire service to observe evacuation drills.

Our team’s audits are observational, focusing on areas that can be accessed and conducting basic tests like checking emergency

1.

The following data outlines the top 10 failed items the team found in the last year. These have become a focus area which we share with industry stakeholders: Missing inspection, maintenance, and reporting records (691number of times item was failed)

2.

Unauthorized changes to fire systems (419)

3.

Fire door defects (395)

4.

Obstructions in escape routes (373)

5.

Damaged or missing exit signage (352)

6.

Missing annual reports (342)

7.

Blocked final exit doors (322)

8.

Missing compliance schedules (311)

9.

Defective passive fire separations (265)

10. Defective smoke separations (232)

Enforcement approach We manage compliance using a risk based escalated approach to enforcement. Last year, after giving reasonable warnings, we issued over 1000 Notices to Fix (NTFs) and infringement fines for non-compliant systems or invalid BWOFs. We also issued Dangerous Building Notices (DBN) for serious risks to life and as our last resort, we are currently moving cases towards legal proceedings.

Where we find that IQPs have been issuing a Form 12A inappropriately or negligently, we will warn or remove them from our IQP register.

Final thoughts The BWOF regime relies on a "trust model" where IQPs inspect specified systems and Councils audit documents and the buildings.

While the system is improving, we continue to see some building owners replacing detail-oriented IQPs with less thorough ones, contributing to a "race to the bottom."

IQPs often hesitate to report safety concerns to Councils due to client confidentiality or fear of damaging their reputation. However, IQPs have a duty of care to building occupants. A potential legislative change requiring IQPs to send all their BWOF records to Council when they are removed from a job, could improve transparency and safety.

www.youtube.com/watch?v=TRxDtC6DUYU

Thanks to all those involved

By Jeff Fahrensohn

in BWOF audits—your work contributes to the safety of New Zealand’s buildings. Every successful fire evacuation is a testament to your efforts, and I am proud of the progress we’re making together.

The proven formula is back!

2.5mm Engineered Solid Sheet • • •

Stronger, flatter and improved Paint finishes over 3mm Solid Sheets.

16% Less Aluminium for weight and sustainablility Non-combustible - AS1530.1

Simplify Your Air Barrier Installation with DensElement Barrier System • • • • •

Single Gypsum and Membrane panel All in One Solution.

Install rain, hail or shine Full component proven system DensDefy Liquid Flash for elastometric performance and quick curing.

www.thebuildingagency.co.nz Summer 2024 | Straight Up

21

SPOTLIGHT ON A MEMBER

Spotlight on a Member - Jeff Farrell How long have you been working in Building Control?

What has been the highlight of your career so far?

My wife and I moved to Whakatāne in October 1979 as a consequence of my accepting a job as Health and Building Inspector with the Whakatāne District Council, so I guess that makes my involvement in the building control sector something like 45 years.

I get a great deal of enjoyment in seeing colleagues grow both personally and professionally, so unsurprisingly, I enjoy mentoring and investing time in others’ development. At a personal level, I like that I can help communities across Aotearoa New Zealand as well as being able to constructively contribute to national policy development across various fields including building control, resource management and emergency management response and recovery.

My overall career highlight was receiving the 2022 Te Tari Taiwhenua Internal Affairs LGNZ Award for Outstanding Contribution to Local Government.

Tell us about your pathway in the industry and where you are now?

The Whakatāne District Council has been a wonderful employer and provided me with a number of career opportunities which has resulted in my role changing several times and increasing in seniority as I gained experience. My current role is Manager of Strategic Projects which gives me a wide range of diverse work, usually involving complex issues which helps to keep me motivated and looking forward to each day’s new challenges. A lot of my current work involves natural hazards and responding to the effects of a changing climate. This extends to pre- and post-disaster support to other local authorities to develop and implement programmes to better manage natural hazard risk and build climate resilience of their communities.

22 Straight Up | Summer 2024

What are the biggest changes you have seen in the industry throughout your career?

Increasing competency and professionalism of building control officers (BCO) over time has been the biggest change I have noted. I was involved in a Joint Building Controls Taskforce to bring in the Building Act in 1991 which included developing the accreditation framework for BCAs and the supporting qualification framework for BCOs that BOINZ has subsequently taken responsibility for and successfully run. Conversely, my

biggest concern is that upskilling of some of the other key players in the construction sector has not matched that of BCOs and that BCOs continue to be signalled out by politicians and others as being the key constraint to productivity within the construction sector when hard evidence does not support that criticism.

What is your favourite thing about the building and construction sector?

As well as meeting great people, three things I really like about the building and construction sector are the creativity and innovation

involved throughout the process, the continuing and evolving visual feedback of buildings taking shape, and the multi-generational asset that remains for future generations to use and appreciate.

In the context of new homes, and taking into account that, for many people, investing in a new house is the single biggest investment they will make in their lifetime, being able to contribute to these people achieving their dream by ensuring building work is compliant with national building codes and thereby provide consumers with confidence in the role of a BCO, is hugely rewarding.

You are currently a board member of BOINZ and have recently been awarded a longstanding member award; what part has the organisation played in your career?

In my initial years of involvement in building control I elected to not be a member of BOINZ. I was regularly invited to many BIA/DBH/MBIE working groups as an individual working in local government. It was more by good fortune than design that my personal values aligned with BOINZ’s values so any contributions I made on working groups or in submissions were complementary to contributions made by BOINZ members. With the benefit of hindsight, I think my decision to not join BOINZ earlier was a mistake.

BOINZ has done some fantastic work for its members over the years and I think I could have contributed more to help.

What advice would you give to someone just starting their career in Building Control?

In addition to joining BOINZ early in your career, building control is about managing relationships in an environment that is continually changing. It requires commitment to continuous learning. It involves being able to interpret and apply complex information in a way that is both efficient and effective but also able to be understood by a diverse range of people. The role comes with statutory power, and it is hugely important that the exercise of this power is done wisely. During the time of the first Gulf War, I picked up a quote from Colin Powell, the US Chairman of the Joint Chiefs of Staff, that I subsequently used to share with all new starts in the Regulatory space.

It read something like “The greatest

abuse of power is the illegitimate use of legitimate authority”. This is as relevant today for people in regulatory roles as it was for soldiers in 1990.

Keeping this quotation in mind will help make you a better regulator by positively influencing the interactions and relationships you develop with others in the sector.

Anything else you would like to add?

I feel really privileged that I was asked to stand for the Board of BOINZ. The Board members are a great team as are the staff of BOINZ. I am looking forward to the work ahead of us over the next few years. Thank you for the opportunity to be involved.

Summer 2024 | Straight Up

23

CUSTOMER INTERACTION

Every Interaction Counts: Elevating Customer Experience In the world of building control, every interaction with a customer is like a brushstroke on a canvas. Each touchpoint, whether it’s a counter enquiry, a phone call, a Request for Information (RFI), an inspection, or a simple reply to an email; shapes the overall customer experience.

It’s not just about providing a service; it’s about creating moments that resonate and leave a lasting impression.

Going Beyond Good: Striving for Greatness Winning Over Customers Every time you engage with a customer, consider it an opportunity to win them over. Whether it’s a first-time interaction or a followup, approach it with enthusiasm and a commitment to excellence.

Remember, it’s not just about solving a problem or answering a question; it’s about leaving the customer feeling valued and satisfied.

The Importance of Each Contact Every contact matters. Whether it’s a face-to-face meeting, a virtual chat, or a brief email exchange, treat it as a chance to build trust and rapport.

Even seemingly minor interactions contribute to the overall perception of your service.

Be consistent, attentive, and respectful.

24 Straight Up | Summer 2024

I’m estimating here but building officials probably have 15,000 interactions with a customer each day across New Zealand and it takes every single one of these to be outstanding for the industry as a whole to benefit. One bad interaction spreads many times faster than an outstanding one.

Many customers come to building officials with problems that they have worried about, lost sleep over or just don’t know what to do to fix it.

Most of their issues are probably an easy fix and an opportunity to turn the situation around to a positive.

Going the Extra Mile

Reflect on missed opportunities and ask yourself these questions:

Good service meets expectations, but great service exceeds them. So go that extra step to surprise and delight your customers.

Maybe it’s a just an appreciation of doing something well, a personalised recommendation, or a small gesture that shows you truly care about the end result.

These moments create loyalty and will improve the impressions of the building control sector as a whole.

Unforeseen Opportunities Sometimes, the best service arises from unexpected situations. When faced with a challenge, think creatively. For instance: •

If an RFI is complex, take the time to explain it clearly.

•

If an inspection reveals minor issues, address them proactively.

•

Adapt your service to fit the customer’s unique needs.

Avoid Missed Opportunities

•

Could that counter enquiry have been handled more efficiently?

•

Could the RFI documentation have been clearer?

Learn from these moments and continuously improve. Remember, even a small adjustment can make a significant impact.

Conclusion In the grand symphony of customer experience, every note matters.

Strive for greatness, embrace the unexpected, and turn each interaction into a masterpiece.

Because when it comes to service, it’s not just about being good - it’s about being unforgettable.

By Kerry Walsh, Building and Property Manager at Hurunui District Council

BOINZ

The BOINZ Training Academy For BOINZ, the year started with a Train the Trainer development course in January for our training facilitators. While all our trainers boast a ton of real-deal experience in building surveying and controls, all were keen to extend their skills in how best to share that knowledge and skill in an engaging and effective way with their learners. For BOINZ it was also about practising what we preach, when we talk with BCA staff about the value of building teams’ capability through training.

We were also busy as the new year arrived with updating our existing fire and plumbing and drainage courses to incorporate MBIE’s latest changes, as well as developing two new courses about the changes.

Entry to BCA Part Two 2024 intake On 30 January we ran our first course of the new year – Advanced Compliance Schedules. One day later our 2024 intake of candidates started their 14-course Entry to BCA Part Two programme which ran from 31 January to 18 April. It was great seeing some of our amazing graduates, graduate in person at the May Conference in Wellington.

Well done to all six of our graduates: Anna Bachicha and Rachael Schurr (Buller District Council),

Ben Dallimore and Jolene Powell (Tasman District Council), Brooke Parker (Hurunui District Council) and Mike Mckay (Horowhenua District Council)!

Richard Knudsen, Team Leader Building, Buller District Council, put two graduates through the programme and had this to say: “I have noticed a big difference in the staff who have just completed the BOINZ programme with their processing and inspection progress…I believe that they are steps ahead of where I had expected them to be…I fully back the course and have no hesitation in recommending this to other BCAs.”

2024 on the road Something I have really enjoyed and value since taking on the role of Professional Development Manager is the opportunity to get out of the office and talk with as many people in building controls as possible. In early July, I set off on a roadie to Whanganui, South Taranaki, Stratford, New Plymouth and Horowhenua District Councils.

Many thanks to the BCA managers who made time to meet and talk with me in 2024 and to generously share with me their thoughts and suggestions. I look forward to more trips and to meeting more of you.

BOINZ and Heaney & Partners Advanced Learning – Workshop Series It is out of such discussions over the last two years that the idea for our first Advanced Learning – Workshop Series was born, after requests for more training aimed at more experienced BCOs. At May Conference and August’s Senior Building Officials’ Forum, we shared our thinking for a twoday interactive series of workshops, while also encouraging senior officials to see themselves as ‘Leaders of Learning’ within their BCAs. In the context of ‘Leaders of Learning’, it was great at the BOINZ and Heaney & Partners Advanced Series on 9-10 October to see so many senior building officials committed to their own learning and the prospect of sharing it with their teams. They fully engaged with the facilitators and each other across two intensive days of workshops and a panel question and answer/networking event. We are hugely grateful to law firm Heaney & Partners for their willing support. Firm partner Frana Divich delivered the legal f ramework section of our Satisfied on Reasonable Grounds workshop as a member of our great team of series facilitators, with Chris Randell, Kerry Walsh and Jayson Ellis.

Warren Taylor, Manager Building Unit, Waimakariri District Council, sent team members to the series and commented after: “Rated as one of the best courses they have attended, loved the topics and interaction with the other participants….an education formula that’s proven to be a winner.”

Thank you So, here we are at the end of the BOINZ 2024 training year. A big thank you to all our trainers for their preparation, dedication and enthusiasm. A big thank you too to all of you who invested in BOINZ training this year, sending staff and/or taking part in our courses.

We know it’s been a challenging

Summer 2024 | Straight Up

25

year for all, with more challenges to come. Your support is vital to BOINZ’s ability to keep investing in training development, continue building skills and professionalism and help all respond effectively to changes in the building surveying landscape.

And that brings us to the cusp of 2025.

We have more course development in the pipeline, so watch this space.

26 Straight Up | Summer 2024

We will also be putting together our 2025 Advanced Learning – Workshop Series, taking into account all the helpful feedback we received on the 2024 series.

We have a great line up of courses scheduled so far. If you want to book any of these as a face-to-face/ inhouse session, I would love to hear f rom you. We always enjoy taking our training out on the road in person. If another course or course date would suit you better,

get in touch with me and we will try hard to make it happen! Do feel f ree to call or email me to discuss training for you or your team.

Finally, I wish you all a very happy holiday season. I look forward to seeing you all on a BOINZ training course in 2025!

By Kirsty Wallace, Professional Development Manager, BOINZ

CHARTERED PROFESSIONAL ENGINEERS

Invitation to Provide Feedback On Engineers Due For Reassessment 2025 Industry Disclosure Process

Submission Form

Engineering New Zealand’s role as the Registration Authority for Chartered Professional Engineers is to ensure that the standards of the profession are met. The industry disclosure process invites feedback – both concerns and commendations – on engineers applying for or renewing their chartership. This input helps us maintain a robust assessment process.

To submit feedback, complete this form and email it to registrar@engineeringnz.org.

Feedback for upcoming reassessments must be submitted at least two months prior, though late submissions raising serious concerns may still be considered.

The current list of engineers under assessment, as well as those due for reassessment in 2025, is available here. However, feedback can be provided on any Chartered Professional Engineer regardless of when they are next due to be assessed.

Feedback plays a crucial role in evaluating an engineer’s competence and suitability for registration.

Without it, assessments rely solely on the evidence applicants provide.

When concerns are raised, senior panels review the application, and targeted assignments may be set to address specific issues.

Positive feedback is also highly valued and contributes to a holistic understanding of an engineer’s performance.

1.

Standard Reassessment: Issues raised are addressed during the next scheduled reassessment.

2.

Early Reassessment: Serious concerns may prompt an earlier reassessment.

3.

Formal Complaint: If warranted, the matter progresses to a formal complaint. You’ll be contacted to confirm whether you wish to proceed; otherwise, Engineering New Zealand will determine the next steps.

Closed: Submissions deemed vindictive or lacking evidence will not proceed.

The form asks for: •

Your details (including your company/BCA).

•

The engineer’s details (including company and CPEng number, if known).

4.

•

A description of your feedback, including its relevance to their chartership.

•

Information on any actions already taken in relation to your submission.

If feedback is positive, it will be recorded in the engineer’s file and reviewed during their next registration process. Submitters will be notified of the outcome via email.

Supporting documents can be attached to your submission.

Note: Engineers have the right to request information about the submitter if concerns result in formal action.

What Happens Next?

Upon receipt, you’ll receive an acknowledgment email. Feedback will then follow one of four paths, depending on its nature:

By Engineering New Zealand

Summer 2024 | Straight Up

27

MITEK NZ

Mitigating On-Site Issues with Parallel Chord Scissors Trusses Guidelines for Building Officials, Designers & Detailers Parallel Chord Scissors Trusses are gaining attention in New Zealand for their unique design flexibility. These trusses function similarly to standard scissors trusses but come with their own set of challenges. The pitched bottom chord introduces horizontal forces during loading, which can lead to structural concerns such as bowing walls and cracking at ceiling and wall joints. Proper design and detailing are essential to mitigate these risks and ensure structural integrity.

Understanding the Horizontal Force Problem When a Parallel Chord Scissors Truss is subjected to load, its angled bottom chord generates a horizontal force. Without careful design, this force can compromise the stability of surrounding structures. Limiting this force is critical to preventing on-site issues.

Design Recommendations for Parallel Chord Scissors Trusses

Figure 1. Parallel Chord Scissors Truss

Best Practices for Detailers

Minimum Heel Height: Ensure the heel height meets the calculation:

2.

Maximum Mid-Span Deflection / Camber: Keep deflection within a 5mm limit.

3.

Maximum Truss Spacing: Space trusses at no more than 900mm intervals.

Avoid Splices: Opt for continuous top and bottom chords, up to a maximum of 6 meters, to eliminate potential weak points at splices.

•

Reduce Truss Spacing: In highdemand applications, reduce spacing to 600mm.

•

Increase Truss Depth: Raising heel height can effectively reduce deflection, enhancing structural performance.

Adopting these best practices can enhance truss performance and address potential structural concerns: •

Increase the Number of Panels: Design with more panels to steepen the diagonal web-tobottom chord angle, aiming for 45º to 60º.

•

Double-Cut Diagonal Webs: Improve web angles and plate coverage by incorporating double cuts.

•

Use Larger Plates: Increase connector plate sizes to ensure adequate coverage and connection strength and minimise joint slippage.

•

Upgrade Timber Grade: If needed, use higher-grade timber for top and bottom chords for additional strength.

To minimise horizontal forces, consider these key design guidelines: 1.

•

Key Insights Parallel Chord Scissors Trusses offer significant benefits when designed correctly, but their unique structural behaviour demands attention to detail. By following these recommendations and best practices, building officials, designers and detailers can ensure these trusses deliver performance without compromising safety or structural integrity.

For further technical support or design resources, contact your local MiTek representative. miteknz.co.nz

28 Straight Up | Summer 2024

CMNZ70024

ON-SITE TRUST IS A MUST! MiTek’s off-site construction methods:

→ Ensure compliance and safety with custom-made precision components

→ Streamline inspections and compliance with CodeMark certification

→ Save time, money and benefit the environment

MITEKNZ.CO.NZ

ACCREDITED BUILDING SURVEYORS

BOINZ Wraps up the ABS (Accredited Building Surveyor) Courses for 2024 We have successfully concluded the final Accredited Building Surveyor (ABS) course for 2024, held from November 1-3 in Auckland.

diversity of knowledge in the room makes the course an interactive and valuable learning experience for all involved.

Led by industry leaders with over 20 years of experience, the course continues to be a key offering for professionals seeking to deepen their expertise in building surveying and / or become certified to do preproperty inspections.

A standout feature of the ABS course is its emphasis on report writing, which participants frequently cite as one of the most valuable aspects.

Many comment on how the course provides essential skills for translating technical knowledge into clear, concise reports. This is an essential aspect of this professional practice ensuring that the client understands the technical information in everyday language.

Participants in the courses can come from a broad range of backgrounds and recent courses included civil engineering, structural engineering, building surveying, quantity surveying, construction management, mechanical engineering, carpentry, natural hazard management, and local council inspection. This mix of backgrounds enhances an already dynamic learning environment, where the facilitators draw on the wealth of knowledge and real-world experiences of the course attendees to demonstrate what to do in real life, practical scenarios.

To ensure a focused and interactive learning experience, the courses are kept small, with a maximum of 10 attendees. This allows for indepth discussions and meaningful exchange between participants. The 30 Straight Up | Summer 2024

Course evaluations reflect high satisfaction, with participants rating the programme between 9 and 10 out of 10 based on three key areas: •

Course Content

•

Course Delivery

•

Learning Environment

When asked about their most valuable takeaway from the course, participants shared feedback such as: •

“Reinforcement of writing and observations.”

•

“Taking the knowledge that I have and writing it into a report.”

•

“The entire course was beneficial.”

With its interactive approach, expert facilitators, and focus on real-world applications, the BOINZ ABS course remains a top choice for those looking to enhance their skills and knowledge in building surveying and to become accredited building surveyors.

The accreditation programme includes three levels, NZS 4306:2005 Residential Property Inspection (Level 1), Specialist reports (Level 2), and Certificates of Acceptance - COA (Level 3).

The participants on this year’s courses are now undergoing their assessments before becoming accredited.

Congratulations to all our 2024 participants!

Our next courses start 14-16 February (Wellington) and 14-16 March (Christchurch).

Spaces are limited, please contact accreditation@boinz.org.nz for more information and to register your interest.

By BOINZ

ACRS

Changes to Steel Standards/ Certification in New Zealand The New Zealand Government has introduced a Building (Overseas Building Products, Standards, and Certif ication Schemes) Amendment Bill, which will change the Building Act with regards to compliance for residential building materials.

The Bill comes in response to market pressures such as the increasing cost of building housing and a recent Commerce Commission market study, and is intended to improve supply of building products into the market.

New legislation will make materials compliant with some overseas standards and certif ication schemes automatically approved for the New Zealand market.

Quality and specs continue to matter While diversifying supply may be good for upf ront economics, it is crucial to remember that whatever method is used to ensure legal compliance, you must also be sure that the materials used meet the project specif ications, that they are f it for purpose, and match what was ordered. Any review should be conducted by technical experts in the relevant f ield and care needs to be taken to ensure that international approvals are appropriate and suff icient for the project.

(including steel products) are and should be rejected on delivery when their traceability can’t be verif ied. The traceability of reinforcing or structural steels is currently required for compliance with New Zealand standards, because these materials are safety critical – so ensuring they perform as specif ied by the designer is of utmost importance. But nonconforming steel can occur via fake or misleading certif ication, and incomplete or incorrect test certif icates.

As reinforcing and structural steel products are being supplied f rom multiple sources, there are often questions regarding compliance with the material standards, the origins of products and/or traceability through the supply chain.

Trusted independent certif ication

Firstly, you need to have conf idence in the Standard, as well as conf idence in the relevant certif ier – that they have the necessary expertise, independence and rigour.

The Australasian Certif ication Authority for Reinforcing and Structural Steels, or ACRS, is an ANZ certif ier that provides a rigorous independent certif ication f rom mill to site.

Material purchased f rom ACRS-certif ied manufacturers enables you to be assured that the manufacturer has been independently verif ied as producing steel compliant the Australian and New Zealand standards, looking at a wide range of variables including geometry, ductility strength, constitution of the steel, grade markings on bar, and traceability, as specif ied in the standard.

So, how do you ensure that endusers are getting products that are f it for purpose and meet the relevant New Zealand Standards?

A project relies on the quality of materials that go into it. A structure is only as safe and durable as the steel and other materials used. In selecting materials, it should be remembered that careful hard work in building can’t cancel out substandard or non-compliant materials.

Hence, ensuring that the steel product supplied is exactly what was ordered is critical. Increasingly in the current market, products Summer 2024 | Straight Up

31

EXCELLENCE AWARDS

Nominations for BOINZ Excellence Awards Now is the time to acknowledge and celebrate your colleagues and peers who represent the excellence within our sector!

Legislative Improvements Award

One of the major highlights for those working in the Building Control Environment and BOINZ members is recognition at the Excellence Awards Dinner. This is a real opportunity for you to nominate those colleagues who have excelled in their work and deserve to be celebrated.

Please fill out the form on our website (Email form page for section 'Excellence-Awards'), it can be found under the Conference Tab on the Excellence Awards nominations page (www.boinz.org.nz/annualevents/annual-conference-expo/2025awards) or email us on marketing@boinz.org.nz.

Information requested will include: 1.

Name of the Nominee

2.

Award being nominated for: •

Contribution to Technical and

•

Emerging Leader Award

•

Contribution to BOINZ Award

•

Outstanding Commitment to Information, Skills Development and Education Award

•

The Young* Building Control Professional of the Year Award

•

Training Commitment Award

•

Branch of the Year Award

•

Innovator of the Year

•

Organisational Commitment to Community service and response

•

Unsung Hero Award

3.

Reason for the nomination

4.

Name of Nominator and contact details

Our 2025 Excellence Awards will be presented at the BOINZ Gala Dinner to be held at Te Pae in Christchurch on Tuesday 27th May.

We look forward to receiving your nomination and thank you for contributing to excellence in our industry!

OUR PREMIERE PARTNERS

We would like to thank our Premier Partners for their support and commitment to the Institute.

32 Straight Up | Summer 2024

TRIBOARD

BRACING PANEL VALUES // Framing as per NZS 3604 Triboard stands out as a premium wood solution with proven wall bracing values.

Triboard is composed of engineered strands orientated in such a way as to maximise strength and durability with an additional MDF fibre surface giving a smooth paint ready finish.

Certified uniform strength throughout its core gives Triboard Panels excellent wall bracing capabilities.

Triboard bracing information has been developed from tests carried out in the Timber Laboratory of SCION. For Triboard bracing details go to www.jnl.co.nz/product/triboard/ Brochures and Specs or scan the QR code.

scan me to learn more

COLLABORATING FOR THE FUTURE COLLABORATING FOR THE FUTURE

SYMPOSIUM & LEADERSHIP FORUM Te Pae, Christchurch | 26 - 28 May 2025

The Building Officials Institute of New Zealand (BOINZ) is thrilled to announce an exciting new events program for 2025, featuring two major events over three transformative days!

"Collaboration is a key skill for the future to help people and our communities solve multiple challenges."

Join us for the BOINZ Annual Symposium on 26-27 May 2025 followed by the BCA Leadership Forum on 28 May 2025 This is your chance to connect, innovate, and inspire

REGISTRATION OPENS SOON Visit our website for more information www.boinz.org.nz/annual-events Provisional programme released in December.

Special rates for accommodation can be booked now.

Day 1 : Knowledge Keynote speakers, breakout technical sessions, panel discussions, field trips, exhibitions and networking functions.

Day 2 : Innovation & Inspiration Keynote speakers, breakout technical sessions, discussions, exhibitions and the Excellence Awards Dinner.

Day 3 : Leadership 6 top strategic leadership speakers, BCA Leadership Lunch and technical exhibitions.

For more information contact marketing@boinz.org.nz