THE 2024 RESULTS ARE IN
FIND OUT WHY THESE 20 COMPANIES RANK THE HIGHEST
AN IN-DEPTH LOOK AT THE KEY TAKEAWAYS
Ollis/Akers/ Arney celebrated its spot as No. 1 on the 2023 list at last year’s event.
58
2024 BEST PLACES TO WORK
20 local companies, both large and small, have gured out what it takes to earn trust and loyalty from their employees. Find out what makes these companies great places to work.
BY RAE SWAN SNOBL
16
FOUR TO FOLLOW
Joe Dull shares his favorite podcast recommendations.
17 MY LOOK
Discover Andrew Hedgpeth’s tips for curating a professional look.
19 BREAKTHROUGH
SRC Holdings makes a creative use of their property and solves a local need for self-storage.
19
ON THE RISE
Silver Dollar City grows their social media presence with unique content creation.
21 NETWORKING NOTES
A look at Missouri State University’s new president.
23
IDEA TO STEAL
Mike Miller teaches others how to grow their LinkedIn presence.
24 CORNER OFFICE
Executive Director of Lost & Found Grief Center Mark Miller shares his personal connection to the role.
52
CULTURE CLUB
DMP utilizes pickleball to nurture a vibrant, inclusive culture.
54 ADVICE & WHISKEY
A look at Dr. Sam E. Coryell’s biggest takeaways from his career and future opportunities for the Coryell family with TLC Properties.
55 VANTAGE POINT
Kaitlyn McConnell and Steve Edwards leverage their experiences from the pandemic to offer crisis communications services.
57 MENTORSHIP MOMENT
Rae Snobl lls the shoes of her former teacher and mentor, Dave Davis, at Hillcrest High School.
82 CALENDAR
Our roundup of September and October networking events.
84 THE SCENE
Look for familiar faces at these recent local business events.
EDITORIAL
Katie Pollock Estes EDITORIAL DIRECTOR EDITOR@417MAG.COM
Dori Grinder
BIZ 417 EDITOR & MANAGING EDITOR DORI@417MAG.COM
Jo Jolliff RESEARCH EDITOR JO@417MAG.COM
Jordan Blomquist CUSTOM PUBLICATIONS EDITOR & STAFF WRITER JBLOMQUIST@417MAG.COM
Allie Free, Emily Fuge EDITORIAL INTERNS
Sarah Patton CREATIVE DIRECTOR SARAH@417MAG.COM
Jordan Dykstra ART DIRECTOR JORDAN@417MAG.COM
Brandon Alms
SENIOR PHOTOGRAPHER & DESIGNER BRANDON@417MAG.COM
Katy St. Clair PHOTOGRAPHER & DESIGNER KSTCLAIR@417MAG.COM
Grace Chipley-Thompson EDITORIAL DESIGNER GRACE@417MAG.COM
Lauren Graham EDITORIAL DESIGN INTERN
Jamie Thomas DIGITAL EDITOR JTHOMAS@417MAG.COM
Elizabeth VanFosson DIGITAL COORDINATOR EVANFOSSON@417MAG.COM
CONTRIBUTORS
Mary Ellen Chiles, Max Havey, Sheri Holloway Photography, Jennifer Johnmeyer, Morgan Lea Photography, Paige & Vo. Productions, Peyson Mecke, Taryn Shorr-Mckee, Rae Swan Snobl, Leah Stiefermann
FOUNDERS
Gary Whitaker FOUNDER GARY@417MAG.COM
Joan Whitaker FOUNDER JOAN@417MAG.COM
2024
BUSINESS
Logan Aguirre PUBLISHER LOGAN@417MAG.COM
Megan Johnson VICE PRESIDENT OF OPERATIONS & CUSTOM PUBLICATIONS MJOHNSON@417MAG.COM
Ammie Scott Motes VICE PRESIDENT OF STRATEGY & SENIOR ACCOUNT EXECUTIVE ASCOTTMOTES@417MAG.COM
Jami Wightman SENIOR ACCOUNT EXECUTIVE JAMI@417MAG.COM
Janelle Haik ACCOUNT EXECUTIVE JANELLE@417MAG.COM
Kaitlyn Messina ACCOUNT EXECUTIVE KAITLYN@417MAG.COM
Bernadette Pry OFFICE MANAGER BERNADETTE@417MAG.COM
Erin Payne OPERATIONS COORDINATOR EPAYNE@417MAG.COM
J.J. Massey FINANCE DIRECTOR ACCOUNTING@417MAG.COM
Kathy Grieve ACCOUNT SERVICES MANAGER KATHY@417MAG.COM
Nicki Sherwood ACCOUNT COORDINATOR NICKI@417MAG.COM
Katie Batliner ADVERTISING DESIGNER KBATLINER@417MAG.COM
McKenzie Robinson ADVERTISING DESIGNER MCKENZIE@417MAG.COM
Makenna Johnson ADVERTISING & BRAND DESIGN INTERN
Annah Crow MARKETING DIRECTOR ANNAH@417MAG.COM
Alex Osredker
STRATEGIC MARKETING & EVENTS MANAGER AOSREDKER@417MAG.COM
ADVISORY BOARD
David Atkisson Spring eld Of ce Leader
J.E. Dunn Construction
Joselyn Baldner President/CEO Central Bank
Max Buetow President and CEO CoxHealth
Thomas Douglas CEO JMARK Business Solutions, Inc.
Chris Jarratt Chief Creative Of cer Revel Advertising
Johnny McNeil Vice President Community Relations Community Partnership of the Ozarks
Tim Rosenbury Director of Quality of Place Initiatives City of Spring eld
Benjamin Sapp Partner | Business Development Sapp Design Architects
Jack Stack President/CEO SRC Holdings Corp.
James Stapleton Co-founder Code
Dean Thompson
Executive Director-Regionalism and Economic Development Spring eld Area Chamber of Commerce
Pamela Yancey President/CEO Branson/Lakes Area Chamber of Commerce & CVB
Make sure you get your tickets now to attend
SO, ABOUT THE NEW LOOK...
You might have noticed a couple of differences to the Biz 417 logo and in the latest issue of 417 Magazine. If you’re wondering why and want the whole story, you can head to 417mag.com/rebrand to nd out why we decided to shake things up a bit.
DO YOU KNOW SOMEONE WHO MEANS BUSINESS?
We’re looking for nominations for Biz 417 ’s 2025 Women Who Mean Business. If you know a woman in 417-land who inspires with her con dent leadership and optimistic resilience, let us know about her! Head to biz417.com/wwmb for more details.
Making connections with the business people of 417-land is our favorite part of putting the magazine together. We’ve been doing lots of connecting recently (in person and on social) with our 10 For the Next 10 issue and our latest leadership training program, The Legacy Network.—Dori Grinder
“God bless you and your staff for producing the outstanding article. The pictures you published prove you can put ‘Lipstick on a Pig.’ I am in awe of the quotes you chose to publish. They de ned me in a way I hadn’t thought of before. You penetrated my soul. Thank you again for your kindness and professionalism. Biz 417 is a great asset to the Ozarks.”
—Conrad Griggs
We featured Conrad Griggs in Advice & Whiskey in our July/ August issue.
“Well done everyone on Biz 417 ‘10 for the next 10!’ So happy to see Mr. [Mike] Kromrey and Ashley [Krug] on this list, smart folks who care deeply for the present and future of our natural environment.”—Mary Kromrey via Facebook
Our July/August issue featuring 10 For the Next 10 garnered lots of support for the men and women inside.
“Congrats to all and to Biz 417 for putting on such a great series for our community!”—Thomas Douglas, via LinkedIn
Biz 417’s new leadership program, The Legacy Network announced the 22 participants in July.
“If nobody responds, why are you doing it? You’re just yelling into the wind.”
—Joey Thorsen, Silver Dollar City, p. 19
“When people walk in the door, they immediately notice a vibe. We’re doing everything we can to lift people to higher levels.”
—Lindsay
Bauer, Keep Supply, p. 61
“If you put yourself out there, whether it be email, text, call or attending an event, it creates opportunity to connect.”
—Dr. Richard “Bi ” Williams, Missouri State University, p. 21
“It’s not often you can smack your COO in the head with a ball and walk away with your job still intact.”
—Alicia Jones, DMP, p. 52
“Our vibrant culture is the heartbeat of our company.”
—Adam Graddy, Graddy Real Estate, p. 63
“It’s important to me that I demonstrate my competence. I think that’s an important attribute.”
—Andrew Hedgpeth, CoxHealth, p. 17
Can You Spot the Difference?
This month is a big one for our team at 417. September is the month we launch a rebrand for 417 and a redesign of our monthly 417 Magazine. Since 1998, 417 has existed to shine a light on our community and to inspire a life full of experiences, passion, purpose and pride in 417-land. While so much has changed and evolved about the Ozarks since then, one thing that hadn’t was our brand.
Our team knew it was time for a refresh of the 417 Magazine reader experience and along with it a defined brand promise: 417 Magazine: For the Ozarks.
While the majority of our efforts and focus for this went into our monthly magazine and overall company brand, we didn’t forget about Biz 417. While Biz 417 didn’t undergo a complete overhaul, we did refresh the Biz logo to match with the new 417 visual identity. And with it, we’re highlighting our original tagline from when we launched almost nine years ago: The magazine for business.
When we look at our updated brand promise, 417 Magazine: For the Ozarks, it’s clear that it translates across all of our platforms and products. We aren’t changing who we are. We’re leaning even more into our role as the cheerleader for the entire Ozarks region, and bringing a deeper sense of place everywhere you find us—in your mailbox, in your inbox, at an event.
We know that the Ozarks are full of people, places, businesses and stories that are worth sharing and celebrating. Whether it’s Biz 417, 417 Magazine, an e-newsletter or a social share, one thing is always true: We make this all for you.
Logan Aguirre Publisher, Biz 417
“If more people can access our therapeutic grief support services, then I’ve found some meaning in the suffering that I’ve gone through by losing my son.”
—Mark Miller, p. 24
Sharks at SDC?
Get the inside scoop on the strategy behind the engaging content on Silver Dollar City’s social media channels.
Page 19
Ready to Network
Prepare to strike up conversation when you bump into the new Missouri State University President, Biff Williams, at a networking event or out on the trails.
Page 21
LinkedIn Party Tips
Mike Miller, a LinkedIn Top Voice, extends an invitation to “the largest networking party on the planet” and provides four simple rules you can use to step up your LinkedIn presence.
Page 23
HEAT INDEX
We love to see our business community try new things and we want to be the rst to applaud them when new projects and ideas like these take o .
BY DORI GRINDER
BREAKING NEW GROUND
CoxHealth and Select Medical recently broke ground on a new, medical rehabilitation hospital in Ozark. The project site is an 8-acre plot located along the east side of Highway 65 and will have 63 beds, in the all-private-room hospital. The location is also vital to Christian County’s growth as road improvements and availability of utilities will help attract additional development to the surrounding area.
NEW WAYS TO UNWIND
417-land dining favorites are branching out with new concepts and new locations. Big Whiskey’s is opening in Lebanon along with The Whiskey’s Yard, which adds all kinds of backyard games and fun. Spring eld Brewing Company has also just opened a new concept at 125 Highway in Rogersville called One 2 Five Taproom with wood- red pizza, a dogfriendly yard with games and wide open space for unwinding.
TECH IN THE OZARKS
We might soon start seeing a little less of the nickname OTC as the school takes the opportunity to lean into the name Ozarks Tech. They are taking the cue from students who overwhelmingly prefer the name Ozarks Tech. As the states leading technical education provider, the new nickname seems like a good t.
FOUR TO FOLLOW WITH JOE DULL
Moxie Cinema’s new Executive Director Joe Dull o ers four podcasts with fresh, attention-grabbing perspectives. Being a storyteller himself through lmmaking, Dull is always on the lookout for inspiring topics.
BY EMILY FUGE
@UPFIRST
Joe Dull says he’s a big podcast guy, and he spends a lot of time listening to podcasts anytime he’s alone in the car—on his way to taxi his kids around town, for example. The Up First podcast from NPR presents about three big stories each day, creating a news block that keeps listeners abreast of what they need to know rst thing in the morning.
MATT BATTAGLIA
ALEXANDRA FINNAN
BETSY FOGLE
ERIN HEDLUN
CHAPPELL ROAN
@99PERCENTINVISIBLE
Dull says most of the podcasts he listens to are good at keeping things interesting. “What I love is when they nd a way to take something that shouldn’t be interesting and attach a story to it,” he says. “The podcast 99% Invisible is about design, which shouldn’t be a podcast. They nd a story that kind of wraps the thing together and makes it make sense, and pulls you in, and it’s incredibly well done.”
@PLANETMONEY
Planet Money is all about nance and business. “But again, they nd the story within it that makes it accessible, and also just makes it interesting and fun,” Dull says. The topic of nance can feel a bit inaccessible, but this podcast makes it accessible and makes it mean something to the listener. “I love when anybody, in anything, can take a story that you shouldn’t really be interested in and nd a way to make you want it,” he says.
@THISAMERLIFE
“This American Life is just one of the greatest storytelling podcasts,” Dull says. “It’s quite regularly No. 1, and for a good reason.” He says the podcast is meticulous and great at crafting a story in audio. “The way they do it is fantastic. They’re just amazing.”
BY KATY ST. CLAIR
[MY LOOK]
DRESSING THE PART
VP of Human Resources at CoxHealth
Andrew Hedgpeth shares his top tips for curating a professional look.
BY JO JOLLIFF
Learning to dress professionally on a budget can be a dif cult task. VP of Human Resources at CoxHealth Andrew Hedgpeth faced this early on in his career. “A lot of how I dress today is predicated upon not really having a lot growing up,” Hedgpeth says. “You can do things in a thrifty way and still look really sharp.”
One of the ways Hedgpeth accomplishes this is by being intentional about what clothes he invests in, opting for timeless pieces in classic colors that can easily be intermixed into a variety of out ts. “I have a lot of staple pieces, pieces that can t multiple avenues,” Hedgpeth says. “I try to nd things that are more timeless and not trendy mainly because I don’t want a closet full of trendy clothes that just occupy space and quickly go out of style.”
From board meetings to gyms and ball elds for his kids’ games, Hedgpeth tries to focus on nding comfortable pieces that can be worn anywhere. “My style has to be exible to meet the different lifestyle demands we have,” he says.
After entering the workforce, Hedgpeth quickly learned the importance of dressing nicely. “I had a mentor tell me to dress for the job you want no matter what that is and it resonated with me,” he says. “I want to be taken seriously. I like to have fun but as a professional it’s important people perceive that balance of not being stuffy, but being approachable as a professional.” Ultimately, this is what Hedgpeth focuses on while curating his style. “It’s important to me that I demonstrate my competence,” Hedgpeth says. “I think that’s an important attribute for a business professional.”
HEDGPETH’S TOP TIPS
“Good tailors are your soundest investment. They can make a cheap suit look like a million bucks.”
“If you can do it, nicer shoes with leather soles last forever. I have pairs that are 14 years old, but I still wear them daily.”
“Keep your hairlines clean no matter the hairstyle you are going for. This goes for facial hair too.”
“Trends go as fast as they come, and I’m left with clothes I won’t wear, a lighter wallet and a need for clothes to replace them. Remember the short suit craze? Enough said.”
HOW STORAGE UNITS FIT INTO JACK STACK’S $100 MILLION PLAN
Learn how SRC Holdings solved a need for selfstorage while making the best use of property they already owned.
BY MAX HAVEY
The Problem
In 2021, Jack Stack set forth an ambitious $100 million plan for real estate development and diversification led by the SRC Development Group. According to Property Manager Kim Bell, the Enterprise Self Storage project came out of discussions about Stack’s plan. It was the vision of Dick Mosier and Dennis Sheppard, using a piece of land SRC already owned to build a self-storage facility. “Their idea was utilizing the campus on Sunshine,” Bell says. “They foresaw the need for storage units and decided that would be the best use of our property there.”
The Big Idea
The result of their vision is a 300-unit that features 24/7 surveillance with a climate-controlled environment. Bell notes that ease of use and convenience are also key factors when people are looking for self-storage options. “There was a need for convenient storage units,” Bell says. “Most people won’t rent anything that is more than 20 minutes from home.”
The Learning Curve
While it took some time to get the project up and running, Bell notes that they started in 2022. The biggest stumbling block throughout construction was working around unpredictable weather. Amid roadblocks, the project was completed in just about two years.
The Takeaway
Now that Enterprise Self Storage is open for business, Bell is continuing to fine tune based on what customers are looking for and how Enterprise can best provide it. “You don’t even need to see my face,” Bell says. “You can just do everything online if you want.”
PLACE TO BE
OZARKS STARTUP WEEKEND
Bring your business ideas and prepare to launch a startup in just 54 hours. September 13-15 is a weekend focused on planting the seeds for the next big tech startups. Prize money, potential business investments and more will be awarded.
SPRINGFIELD ROTARACT’S DOUBLE DARE FUNDRAISER
Based on the iconic TV game show, complete with interactive games and 90s-themed trivia, this fundraiser is full of fun and big laughs. Get your ticket and bring your trivia A-game for this October 3 event.
LEARN MORE ABOUT THESE EVENTS AND MANY MORE ON P. 82.
An Oasis of Positivity
In 2018, new hire Joey Thorsen had plenty of ideas for Silver Dollar City’s social media presence. Six years later, his content creation continues to surprise and delight fans.
BY JENNIFER JOHNMEYER
When Joey Thorsen became the first non-intern to take the reins of Silver Dollar City’s social media presence in December 2018, the landscape was wide open. After creating SDC’s brand guidelines, Thorsen focused on initial goals. “In the early days, the No. 1 metric I looked at was impressions. If you’re doing something right, you’re going to get more impressions,” Thorsen says.
In 2020, Thorsen hit the impression jackpot when he posted a now-infamous tweet:“no there aren’t any sharks in the mystic river* please stop asking us #SharkWeek *that we know of.”
“The rumor of sharks at our theme park (which is just a rumor, by the way) came about because of two reasons: the creation of a playful brand tone and voice that we defined and fostered for months leading up to the post, and the perfect middle ground between a culturally relevant moment (shark week) and our attractions (Mystic River Falls),” Thorsen says.
Thorsen is always looking for that sweet spot where cultural moments, conversations and trends align with the SDC brand.
“That’s where real connections with our audience happen,” Thorsen says. “Those opportunities where you can find a universal truth in a specific moment. If nobody responds, why are you doing it? You’re just yelling into the wind.”
He pointed out that social media is part of marketing strategy, but it’s also… social.
“I’m not competing with other theme parks,” Thorsen says. “I’m competing with your grandma posting pics of grandkids. You have to tell people things that will make them stop scrolling.”
Thorsen has definitely been competing. He’s capitalized on trends, fun visual puns and dad jokes, to the surprise, delight, and yes, engagement of SDC social account followers.
“I think everyone wants to pin the demise of society on social media, but we’re all there,” Thorsen says. “It’s the driving cultural force in this world right now, and we’re a little oasis of positivity. Silver Dollar City’s a place you go to escape the troubles of your day, and I try to extend that to our social media.” See what he does next by following @SDCattractions on X and Instagram.
[
the party 100
presented by
Toast the year's most influential business leaders in 417-land, as announced in the next issue of Biz 417
NOVEMBER 13, 2024
6:00–7:30 P.M. | BMW OF SPRINGFIELD
GET TO KNOW BIFF
This summer, Dr. Richard “Bi ” Williams and his wife, Kristin, relocated to Spring eld from Utah to take on a new chapter: leading Missouri State University as its 12th President. BY
PEYSON MECKE
Like many cross-country moves, the Williams’ didn’t exactly go to plan. While Biff and Kristin planned to spend the week ahead of his official start date getting settled in their new home, their moving truck had other ideas. The couple took the adjustment in stride and spent the week getting to know the community.
They hit the highlights—from finding Andy’s (see Biff at a Glimpse for his order) to attending a Springfield Cardinals game, Tent Theatre and a comedy show. They even discovered Buc-ee’s.
“Nate Bargatze is one of our favorite comedians,” Williams says, mentioning the hard-toget tickets near their old home. “We were excited to see him at Great Southern Bank Arena.”
As a certified athletic trainer—and with a career in athletics—Biff values exercise as part of his daily routine, and even as a way to get to know a new city. He and Kristin have been going on runs through town. “It’s amazing during a 13-mile run on Saturday, how much of Springfield you can see!” Williams says.
Networking is also an important tactic to Biff settling into a new place and career. “I try to be strategic in understanding who I need to get to know,” he says. In his first week on the job, he sent get-to-know-you texts to nearly 50 legislators along with the local and state university presidents. That form of connection is one of his top tips for networking. “If you put yourself out there, whether it be email, text, call or attending an event, it creates opportunity to connect.”
With many people to meet and places to see while onboarding into a new role, Biff’s intentionality stretches into his day-to-day life to keep his family at the forefront. “I try to be deliberate with work-life balance and being present,” he says. “Kristin and I sit down on Sundays and go through the upcoming week’s
events and other things we need to accomplish. While this can be a 24/7 job, I try to always make the family calendar a priority.”
That intentional planning is a tactic he’s utilized in previous roles to deliver his best in both his professional and personal lives. “I like learning about communities and learning about what’s happening at Missouri State,” he says. “I look forward to how much I can learn in a short amount of time and how I can help.”
BIFF AT A GLIMPSE
Family: Biff and his wife of more than 30 years, Kristin, are high school sweethearts and have ve grown children.
Nickname: It’s a family tradition to name the rst-born son Richard, but his parents were set on calling him “Biff.”
Hobbies: Anything active — from running to biking to hiking.
Andy’s Frozen Custard order: “I’ve been loving the seasonal blackberry concrete but am dying to try the Snowmonster next!”
Favorite sports team: Collegiate sports. Several of the Williams’s children play at their respective universities, and Biff and Kristin plan on attending as many MSU games as possible.
HOW TO UP YOUR LINKEDIN PRESENCE
Four years ago, Senior Security Consultant
Mike Miller was new to 417-land and looking to meet new people. Today, he is a LinkedIn Top Voice teaching others how to succeed on the platform—and in life.
BY JENNIFER JOHNMEYER
Talking to Mike Miller feels like catching up with an old friend. A self-described “extreme extrovert,” Miller moved to 417-land four years ago eager to build new connections.
“I was in tech/cyber security for 25 to 30 years before selling my business and moving here, which led to a career identity crisis,” he says. “I thought, surely I have something of value I can give. I went to LinkedIn and made a post or two, but I didn’t know what I was doing.”
However, Miller pushed through the uncertainty and continued to work on developing a steady presence on LinkedIn, and his efforts have garnered success. Now a LinkedIn Top Voice, Miller has picked up some cool experiences on his journey, including being flown to the platform’s headquarters to record classes that are now on LinkedIn Learning, as well as securing branding deals. “It’s a level playing field,” he says. “You or anyone else has the same opportunity. I teach the process, but I can’t make you do the work.”
HAVING LEARNED A LOT ALONG THE WAY, MILLER OFFERS THESE TIPS FOR ANYONE LOOKING TO GAIN VISIBILITY ON THE PLATFORM.
Don’t sell, but build trust. People are numb to advertisements and promotions. Utilize your LinkedIn accounts by educating, entertaining and giving valuable information.
Log in daily and interact. If you treat LinkedIn like a career, it will make a career for you. LinkedIn is the largest networking party on the planet. Show up at the party daily.
Be authentic. Don’t try to do what someone else does. How does your business stand out? How are you different? Leverage those things.
Have fun. LinkedIn is a fun place to be. If you aren’t having fun, you’re doing it wrong. See you at the party!
LEADING WITH HEART
After 10 years of working in communications at OTC, Mark Miller is now Executive Director of Lost & Found Grief Center. Learn about his personal connection to the role, his vision and what inspires him.
BY MAX HAVEY
On what drew him to this role
In 2019, my son Luke died at age 20. He had a seizure in his sleep. My wife and I attended counseling here at Lost & Found Grief Center for more than a year. I just really have a heart for Lost & Found and consider myself fortunate to be able to lead a great organization with such a strong mission.
On his vision for the role
My background is communications, so I want to use those skills to raise the awareness of Lost & Found’s therapeutic support services. One in 10 children in Missouri will suffer the loss of a parent or sibling by age 18. I want to make sure we are serving families who need us and the needs of our community.
On what inspires him
This Friedrich Nietzsche quote inspired me and gave me hope in the early couple of years following the loss of Luke: ‘To live is to suffer. To survive is to nd meaning in the suffering.’ If through that experience more people can access our therapeutic grief support services, then I’ve found some meaning in the suffering that I’ve gone through by losing my son.
On advice for his younger self
What you want to do for the rest of your life when you’re 18 or 22 probably isn’t going to be what you do into your 50s or 60s. Continue learning from people along the way and know you may go through career changes. If you’ve treated people well along the way, they will be there cheering for you and willing to help.
What people are surprised to learn about him
I’m a big fan of live music. I’ve seen U2 four times. I’ve also seen the Rolling Stones, The Who, Paul McCartney, and The B-52’s. I saw Dead and Company, members of the Grateful Dead with John Mayer on lead vocals and lead guitar, in 2019, about six months after my son passed. We’d always talked about going to see Dead and Company, so my younger son and I saw them at Folsom Field in Boulder where I went to college, which was fantastic.
#NAILED
Lessons learned and victories earned on the road to success from this issues sources.
Dr. Richard “Bi ”
Williams, read his story on p. 21
“When I was at Utah Tech, I was really adamant that we created our strategic plan, which included alumni, university staff and students, the community and more. When we’re collaborative and transparent, unbelievable things happen — that’s when things become really successful.” #NailedIt
“Any time I’ve been too quick to act. Failures come from trying to get something done versus strategically trying to accomplish them.” #Failed It
Steve Edwards, read his story on p. 55
“We collectively saw so many of our leaders step up [during the pandemic], especially physicians. I’m proud of how Kaitlyn and the team all responded through training and constant communication.” #NailedIt
“We had an area in the hospital that was under performing. I called that out at a department head meeting and it brought embarrassment in front of peers. There are times to call people out, but in a more private way.” #Failed It
Matthew A. Kienstra, MD, FACS
Joe Dull, read his story on p. 16
“For a long time I was making videos with nonpro ts. Finding that thing that makes it human, and makes it heartfelt, and makes you care. That is one of my favorite things in the world.” #NailedIt
“When I rst moved to town, I actually had some early success with clients. What I didn’t realize was that was abnormal. As I nished up work with clients, I turned around and there wasn’t more work waiting on me. What I learned was you can’t just be doing the work you have now, you have to be building towards the work for the future.” #FailedIt
Matthew A. Kienstra MD, FACS
the faces of leaders who are shouldering monumental decisions. Faces of inspiration and new ideas, faces of grit and endurance. They are the faces keeping our economy strong, our families fed and our local pride alive.
These are the Faces of Biz 417.
At Nabholz, we’re more than just builders; we’re community partners. Our journey from a small family-owned construction company in 1949 to a national multi-discipline, employeeowned rm is rooted in one core value: integrity. This value drives our purpose and principles, forming the foundation of every project.
Whether it’s construction, special projects or industrial services, we have the expertise to handle it all. Our inspiration stems from a deep-seated commitment to
improving the communities we serve. This dedication has driven us to acquire specialized training and certi cations, ensuring we remain at the forefront of industry standards.
Operating in Spring eld for 28 years, we’re deeply connected to 417-land. Our work here spans from renovating schools to enhancing local attractions like the Wonders of Wildlife National Museum and Aquarium. This year, our integration of construction, special projects and industrial services allows us to serve our clients more comprehensively.
Photo by Katy St. Clair
Pictured: Bay Mourer, Brandon Wall, Dana Haase, Tim Pottho , Perry Winn, Gary Comiskey
Our customers love our unwavering commitment to quality and integrity. They appreciate our transparent communication and our ability to bring their visions to life. For us, the most rewarding aspect of our business is seeing the tangible impact of our work on the community and knowing we’ve contributed to its growth and well-being. This trust and satisfaction from our clients drives us to continually improve and innovate.
Every day, we’re motivated by the stories of the people and places we help build. Our team leaders like Bay, Brandon,
Dana, Tim, Perry and Gary—are great examples of our talented community of professionals at Nabholz, bringing unparalleled expertise and a genuine passion for serving our clients and communities. Their dedication drives our success and ensure we consistently exceed expectations.
Choosing Nabholz means choosing a partner dedicated to excellence, integrity and community. We are proud to be the face of general contracting in 417-land, continuing our tradition of building and serving with heart and precision.
Our business is promoting your business! We can create anything with your logo. Of course that covers screenprinting and embroidery on apparel. But really, the sky’s the limit! Think pens, awards, desktop items, electronics, golfing gear, tools, drinkware… and those are just a few of our most popular orders.
Our professional team loves to brainstorm with you to form ideas, go above and beyond your expectations and provide promotional items that you’ll love. We pair our team members’ expertise with extreme attention to detail, so you can trust that every order that runs through our shop is going to be right for your branding solutions!
Photo by Sheri Holloway Photography
Pictured: Marc Kiser, Mitchell
BLUCURRENT CREDIT UNION
BluCurrent aims to simplify the complexities of banking to keep you moving forward. Founded in 1929, we’re built on the belief that money matters, but people matter more. Since our inception, BluCurrent has served as a beacon of forward momentum for both our members and the community. Re ecting this unwavering commitment, we updated our brand identity earlier this year. You can expect the same unmatched service and familiar friendly faces, all presented with a fresh, new look.
We are one of Spring eld’s largest credit unions with over 23,000 members, 5 branch locations and over $300 million in assets. We work with individuals both young and old, experienced and new to the game, con dent and a little
unsure. Whether you’re opening a checking account, buying your rst home, starting a business or getting ready to retire—it’s all the same to us. Our focus is you, and our direction is forward.
When you choose to bank at BluCurrent, you choose to support your community. Our credit union’s dollars stay in the community and help our membership thrive. Not only are we local, but we are a not-for-pro t organization. Our profits go to community investment, higher interest on deposit products, lower loan rates and improvements to products and services.
Choose to bank local. Bank with BluCurrent. Federally insured by NCUA.
Photo Katy St. Clair
Pictured: Justin Braley, Hannah McCaig, deAnna Downs, Kyle Short
Brookline Doorworks has been an Ozarks staple for 36 years and counting. Family-owned and operated, we install and service a wide range of commercial and residential garage doors. Our commercial projects encompass all sorts of businesses, from warehouses to car showrooms to industrial facilities and beyond.
Few doors get more use than the garage door, so we prioritize quality and durability. We install products from the industry’s leading manufacturers, such as C.H.I. Overhead Doors, Cloplay and Cookson Preferred Door Solutions. Our options include contemporary glass and aluminum doors as
well as large industrial doors that are powerful and reliable.
Whether it’s a new install or a service on existing garage doors, our highly skilled technicians have the expertise to get the job done right. We provide prompt and thorough service to ensure that this critical piece of equipment operates properly.
If you are looking for someone you can trust to install or service commercial and residential garage doors, you will want to talk to our team at Brookline Doorworks. Visit our Spring eld showroom, and let us help you nd the right door to suit your needs.
Photo by Katy St. Clair
Pictured:
Photo by Morgan Lea Photography
Pictured: Back row: Keith Noble,
Brent Baldwin,
Vice
Front row: Lacy Martin,
Becky Gullet, Vice
Photo by Morgan Lea Photography
CPI Technologies is the Ozarks’ leading supplier of office technology solutions and has been family-owned and operated since 1963.
Your office’s efficiency largely relies upon the systems that comprise your business. Make sure your office is up to speed and has access to the latest advances in technology with CPI Technologies. For example, with today’s increase in employees working remotely, VoIP phones and managed network offerings have been extremely popular products keeping our clients connected. We have also seen an influx in mailing equipment along with interactive boards, and our team is dominating in office
printing equipment.
At CPI we believe that an open, honest partnership with our clients is the best approach to serving their needs. Our Mission is to continually strive toward developing trust and loyalty in our customers by providing top quality technology, professionalism and customer service long after the sale. Our highly trained staff can provide a broadspectrum analysis at no charge to determine where we can help our clients save time and money.
Increasing productivity and reducing costs for our business partners is our highest priority. CPI is proud to be the Face of Office Technology Solutions in 417-land.
Photo by Morgan Lea Photography
Pictured: Erik Crane, CEO/President; Rob Kassing, VP of Sales; Greg Gurke, VP of Service; Josh Glove, Director of
EMERY
Emery Sapp & Sons (ESS) is a 100% employee-owned heavy civil construction company with more than 1,500 employeeowners across the Midwest. Since opening in Spring eld in 2008, ESS has grown to 260 employee-owners in the area.
ESS culture is rooted in its core values of people, purpose, partnership, passion and performance. When every employeeowner has a stake in the company’s success, they are passionate about their work and driven by the ownership mindset knowing their efforts directly impact nancial rewards.
“We own our culture. For a company this size, we’re a whole lot like family,” said Ron Mann, eld operations manager. “The
pro ts we make go to our own wallets, so we’re working to build our own wealth.”
ESS invests in its workforce through the ESOP and training programs. “It doesn’t matter what your background is, we welcome anyone who wants to take their career to a new level,” said Jason Rode, executive vice president of operations. “By constantly training our workforce, we build a stronger company and help employee-owners forge their careers.”
At ESS, employee-owners feel a sense of belonging when executing their work. They have opportunities for success with the tools they need to grow, develop and own their career.
by
Photo
Katy St. Clair
Pictured: Paul Moody, Assistant VP; Jason Rode, EVP, Operations; Tyson Collins, Assistant VP; Chris Landwehr, Assistant VP
At Garage Experts, we take immense pride in being recognized as the Face of Garage Makeovers in 417-land. Our mission is to transform ordinary, stained concrete garage oors into stunning extensions of your home using our state-of-the-art epoxy coating systems. Our “direct to concrete epoxy” product creates a robust bond with the oor, ensuring it won’t peel or ake.
We offer over 100 custom ake options, paired with durable top coats, to deliver a nish that is not only bright and easy to clean but also perfectly tailored to your unique style.
In addition to our ooring solutions, we provide custom storage cabinets and organizing systems designed to complement
your new oor, enhancing both the beauty and functionality of your space.
Owners Christine and Kevin Howell are dedicated to turning any unattractive or cluttered garage, basement or patio into a showcase. Their passion for excellence and attention to detail are evident in every project they undertake. With a 10-year warranty, you can have peace of mind knowing that your garage will maintain its stunning appearance for years to come.
At Garage Experts, we believe in creating spaces that re ect your personality and meet your needs, transforming garages into beautiful, organized extensions of your home or business.
Photo by Katy St. Clair
Pictured: Kevin and Christine Howell
Real estate is a competitive industry, particularly in the retail, of ce, and industrial sectors. As a nationally recognized SVN commercial realtor, my role extends beyond merely negotiating the buying and selling of space. It’s about matching people with properties that address their speci c business solutions and investment needs. Each day offers the opportunity to provide commercial real estate knowledge and expertise that surpasses typical brokerage services. The goal is to transform the commercial real estate industry into a more functional, ef cient ecosystem that bene ts everyone involved, including both buyers and sellers.
To excel in this eld, I invest time and money to understand the market intimately, attain advanced designations, and undergo yearly training. Focusing on the positive and possible, and prioritizing clients’ interests above all, is key. This dedicated approach has consistently placed me in the top 1 percent of commercial real estate brokers worldwide.
As the 30th year in this profession approaches, there is much to be grateful for. Faith, family, and clients are the driving forces behind the commitment to excellence in selling commercial real estate. Living in 417-land, a place lled with wonderful people, is a true blessing.
Photo by Katy St. Clair
Pictured: Je Childs
JMARK provides IT and cybersecurity solutions that protect businesses and help them grow. Our goal is to give you peace of mind and time back to focus on what matters most. Everything we do reflects our “People First, Technology Second” philosophy. The same goes for our team as well. From employee appreciation barbecues to cor hole tournaments and more, we’re committed to valu-
ing our people and having fun with them, too. Because we believe the best way to invest in our future is to invest in our people.
We’re honored to be recognized alongside the best of 417land. This area has been our home since 1988, and we’re proud to have watched it grow into the business and technology hub it is today.
Photo by Morgan Lea Photography
Pictured: Chris Huels, President; Thomas Douglas, CEO; Andy Whaley,
KINGSLEY GROUP
Kingsley Group is 417-land’s premier resource for business sales, acquisitions, exit planning and business market valuation. In our 40-year history, we have worked with thousands of clients in a wide array of industries and business sizes. Whether a client is pursuing an expansion, looking for a new opportunity or planning an exit strategy, our priority is to help each one achieve their financial goals.
Our clients trust us because we have been business owners ourselves. Each of our brokers has a unique story, but we are united in our desire to help people who are pursuing their dreams. Our entrepreneurial experiences make us well-situated to navigate the complexities of a
business sale. We also carry various industry certifications, including the Missouri Real Estate License and the Certified Business Intermediary (CBI) designation from the International Business Brokers Association. We are poised to work with marketing, documentation, screening of potential buyers, ensuring due diligence, maintaining confidentiality and more.
For us, there’s no better place than Southwest Missouri to grow a business, and Kingsley Group is honored to be the Face of Business Brokerage in the region. Whether clients are buying or selling, we love to help them achieve a new, exciting chapter in their lives.
by
Photo
Katy St. Clair
Pictured: Joe Howard, Gary Rogers
Founded in 1966, KPM CPAs & Advisors (KPM) has grown to become a leading Midwest rm, recognized as one of the top 300 rms in the United States. As one of the largest locally owned CPA and advisory rms in Southwest Missouri, we pride ourselves on the technical expertise of our nearly 100 professionals serving our clients. While our size allows us to offer a broad range of services, we remain committed to providing the personalized attention that our clients deserve. At KPM, we are dedicated to building stronger communities through the commitment of time, resources and expertise and understand there’s only one way to lead—by example.
Through our community giving program, KPM CARES, we encourage team members to pursue community involvement with volunteer opportunities, charitable giving, civic engagement and professional memberships.
Beyond providing traditional accounting services, our professionals are trusted advisors who help clients navigate their entire business landscape and achieve their goals. At KPM, we believe in providing client-centered solutions, remaining apprised of industry trends, evolving tax laws and accounting regulations, and enriching the lives of our clients, communities and professionals.
Photo by Katy St. Clair
Pictured: Becky Harmon, Gretchen Russell, Keith Seiwert, Kristi Wilkins
Photo by Brandon Alms
Pictured:
Through the waterfall-lined gates, the vibrant colors and lush greenery of Spring eld’s only resort-inspired hotel and convention center will be calling your name.
Looking for a unique location for your next company retreat or convention? The Oasis is equipped with state-ofthe-art audio-visual, theatrical lighting and a dedicated staff and culinary team. Our event venue adds a relaxing vibe to help you ease into your work without feeling the stress of the of ce. Break away from the boring, standard meeting room and work in our tropical-themed space. Our 11 private meeting rooms can accommodate groups of 10 to 1,500 guests. Corporate rates are available and with
our relaxing atmosphere, your staff may not even realize they are working.
We invite you to mix business with pleasure while exploring our resort-style amenities like our lush atrium and The Palms Massage Therapy. Our Cabana Bar in the indoor atrium proudly serves Starbucks. Our onsite restaurant and bar, Fire & Ice, offers a wide range of cuisine and is home to Spring eld’s only ice bar, ensuring your drink is always cold. Fire & Ice is a social hot spot, popular with visitors and locals alike.
Whether you’re diving into a day of meetings or into one of our pools, your experience at the Oasis will be unforgettable every time.
Pictured:
Blansit, Chris Freemann, Cassie Shurtz
Photo by Katy St. Clair
Community lives at the heart of OMB. It informs every decision we make, from loans for your home, farm or business to feature-rich checking accounts and the best in digital banking services. And while we still believe in local, dedicated customer support, we also welcome the latest technologies that streamline our customers’ day-to-day transactions and make your banking more convenient.
It’s a steadfast commitment to excellent service and strong relationships for 25 years, where customers are people and not simply account numbers. Community means everything to us at OMB, so we’re proud to say
that decisions are made right here locally, in our bank and in the communities we serve. With teams that work closely together, we’re able to serve all of our personal, commercial, mortgage, treasury and digital customers faster and more ef ciently.
At OMB, we’re loyally committed to providing the best banking experience for everyone and to building brighter futures for the people and businesses we serve. It’s what we mean by community banking made better. We’re proud to remain your trusted community bank and look forward to meeting all of your future nancial needs.
Photo by Katy St. Clair
Photo by Katy St. Clair
Pictured: Cindy and Burnis Gibson
REGENT BANK THE FACE OF SMALL BUSINESS LENDING
There is nothing more satisfying than being able to help a small business owner achieve their goals and live out their dreams. At Regent Bank, we are entrepreneurs helping entrpreneurs, and we love what we do!
We’ve helped nance the American dream for 121 years as an SBA preferred lender. We are proud to differentiate from the rest, being owned and operated by small business owners. We have close personal relationships with our clients and we add value beyond traditional banking services.
SBA loans are a part of a powerful economic development program that offers small businesses another avenue
for business nancing, while promoting business growth and job creation.
In May of 2018, Regent Bank took advantage of an opportunity to hire six of the best in banking in Spring eld, Missouri, and opened a branch in this dynamic community. In a few short months, the bank grew to almost $70 million in assets.
Regent Bank’s slogan is “Passion to Serve” because we are passionate about our clients, communities and shareholders. Banking is not just a job for us, it’s personal because we have been in our clients’ shoes as entrepreneurs. We are emotionally invested in the success of those we serve and the community we all serve together.
Photo courtesy Regent Bank
Pictured: Je Killian, Nick Burlison, Mick Nitsch, Joe Swisshelm
Did you know that Rick and Karen Hughlett founded Rick’s Automotive, Inc. in 1980, and what has become a multi-operational enterprise initially began with just two employees? After decades of success, a new generation of family members is now running the operation—Rick and Karen’s daughter Kala and her husband, Travis. Kala grew up watching her parents and has worked here for 16 years. Travis has worked his way up over the last 13 years to VP.
Rick’s started by working with local families on their personal vehicles and quickly grew to maintain ambulances for both local hospitals and eet vehicles for 150 local companies. Rick’s is also the Professional Sprinter Service
Provider of the Ozarks, being the only eet repair shop in Southwest Missouri with authorized diagnostic tools speci c to Sprinter.
No matter how large we grow, we continue to appreciate the business of individuals for their personal cars, where we got our humble start!
Our technicians are dedicated and make it a priority to stay up-to-date on the latest technologies. Many have been on our team for 20 years and some even 30!
We have worked hard to earn and keep the trust of our community, and we hope to do so for decades to come.
We are proud to be your Face of Automotive Services.
Photo by Morgan Lea Photography
Pictured: Travis & Kala Comfort
When the unthinkable occurs, SERVPRO stands with you. We are the number one resource in the cleanup and restoration of residential and commercial properties in 417-land. Family-owned for two generations, we specialize in full service water, re and mold restoration and mitigation, and we operate a full service construction department.
We have built our business on being available to our community in a time of need. SERVPRO understands that stress and disruption go hand-in-hand with property damage, so we pride ourselves on acting quickly to every loss. We are available 24/7, 365 days per year for emergency services.
During the restoration or cleanup process, SERVPRO acts quickly and maintains a constant channel of communication with our customers. Because we are an IICRC Certi ed Firm—and we’ve earned numerous other industry certi cations—our employees have the training and education to back every decision to restore your property to its full use.
We work with homeowners, insurance agents and commercial decision-makers across Southwest Missouri. Whether you’re dealing with the aftermath of a disaster or desiring a plan of action to alleviate future crisis, SERVPRO is the company that makes it “like it never even happened.”
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Paige & Co. Productions
Pictured: Jade McKinney, Daniel Bryngelson, David Bryngelson
Photo by Katy St. Clair
“If you don’t communicate on a regular basis and then there’s a crisis, trust isn’t built.”
—Steve Edwards,
pictured with Kaitlyn McConnell, discussing their new crisis communication business.
Read more on p. 55
Pickleball at Work Camaraderie, competition and culture for the win courtside at Digital Monitoring Products.
Page 52
Secrets to Success
From college professor to multi-family development pioneer, Dr. Sam E. Coryell discusses the difference in music and math.
Page 54
Meaningful Mentorship
After 42 years in the classroom, Dave Davis hands over the reigns to a former student. Learn how this unique relationship has evolved over decades.
Page 57
PICKLEBALL BRINGS THE FUN
With teamwork and fun being two of the company’s core values, DMP utilizes pickleball and other engaging activities to create a vibrant, connected and inclusive company culture.
BY TARYN SHORR-MCKEE
It may sound odd for a company that manufactures alarms and security products to have its own on-site pickleball club.
In the case of Springfield-based DMP (Digital Monitoring Products), however, fun is literally integrated in the company. One of its core values, alongside ideals like Innovation and Initiative and Teamwork, is Fun. A sentence in the mission statement even reads, “We have fun.”
This commitment to fun manifests itself in the form of DMP’s pickleball club. In a multi-
purpose space inside the manufacturing facil
ity, the courts buzz with dink shots and vol
leys twice a week as employees from various departments come together to play.
“It’s not often you can smack your COO in the head with a ball and walk away with your job still intact,” says Alicia Jones, document control specialist. Beyond the humor, Jones highlights a significant benefit to company culture: “Playing pickleball here is a good way to interact with people in different depart-
[CULTURE CLUB]
-
-
Homemade trophies created from pickle jars, medals and other goodies keep the DMP pickleball players engaged in hopes of earning a top prize.
Vice President Je Britton serves at DMP’s on-site pickleball courts, where casual play, tournaments and even beginner’s pickleball lessons take place.
VP of Strategic Acquisitions
Gail Rogers regularly participates in DMP pickleball.
ments or higher up in the company, who you may not even see during your normal work day. It opens up more comfortable communication with those co-workers off the court.”
Adam Jones shares this sentiment: “It breaks down barriers in a good way, allowing employees to be more comfortable approaching management, while still keeping the aspect of respect in place. Pickleball is definitely a boon to our Fun core value.”
Family-owned and operated since 1975, and with that Fun value for just as long, DMP’s dedication to fostering community extends far beyond pickleball. The company regularly hosts events incorporating physical activity, the great outdoors or volunteering. From golf and cornhole tournaments to guided fishing trips and “PowerPack” sessions, where employees pack non-perishable food for local students, employees have plenty of opportunities to engage and connect with one another.
With players of all skill levels encouraged to participate or simply cheer from the sidelines, the pickleball club cultivates inclusivity and camaraderie—a perfect extension of DMP’s core values. Tournaments include beginner brackets and employees have the opportunity to take free clinics and lessons, in partnership with Hexa Pickleball owners Roberto and Alessandra Camara. General Counsel Wade Early estimates over two-thirds of employees have attended at least one tournament, quipping that “The Andy’s custard, churros and prize drawings may play a small part” in their high attendance rate.
Events Manager Angela Hudson organizes the tournaments, including, yes, the treats and prizes, as well as clinics and coaching opportunities. When asked to define her role in the company, she replied, “I work closely with our CEO to create incredible experiences for our employees and customers.” Her statement wholly embodies the spirit of fun and teamwork they’re working to achieve.
While it’s certainly fun and brings people together, playing pickleball has another benefit: improved physical health. In turn, this leads to increased productivity and fewer sick days, underscoring DMP’s holistic approach to nurturing its vibrant company culture.
At DMP, the pickleball courts are more than just a place to play. They’re a symbol of a thriving, supportive, genuinely fun workplace with an ethos centering around collaboration and community engagement.
Golden Industries
Educator, musician, author and successful business owner Dr. Sam E. Coryell started TLC Properties to provide a more comfortable retirement. During a chat at The Garrison, we learned how the business has developed into an opportunity for generations of the Coryell family.
BY DORI GRINDER
“I majored in music. But believe it or not, music and math have a lot of similarities. So, if you are good at music, you are probably good with numbers. I’ve always been a numbers guy. But I’m not a bean counter.”
“I loved taking someone who’s really not a singer, and turning them into a very good singer. Like building a beautiful building. On the lot, it’s just nothing. But, when you see a gorgeous edi ce coming out of the ground, there’s something about that that’s almost indescribably satisfying. Taking something out of nothing.”
“About seven years ago, I decided I wanted to study the piano seriously. Now, the rst mistake I made was I was my own teacher. Have you heard about the attorney who was his own attorney? He decided he had a fool for a client.”
“I have an almost fatal aw, that I think everyone has the same ethics that I do, but they don’t. I’ve gotten burned a few times because I trust people. I’ve had to learn.”
“Think big. Don’t limit yourself. Because if you think big, and you don’t quite get there, you’ve still done alright. And dream big and give back. Giving back is very important.”
“To be successful in business, you have to be a people person, who reaches out to people. It’s like a winsome personality. You have to draw people to you. I think you almost have to have that to have a successful business.”
“I love the creative side of work—building and planning. I love solving problems. If you want to be successful in whatever you are doing, learn to be a problem solver. In any activity, if you can solve problems, you will always have a job.”
[ADVICE & WHISKEY]
PROACTIVITY REIGNS
Kaitlyn McConnell and Steve Edwards team up to leverage their experiences as CoxHealth’s former corporate media relations representative and president and CEO, navigating health care in a global pandemic. Now they o er crisis communications services that focus on being prepared.
BY PEYSON MECKE
hen it comes to organizations managing communications during a crisis, the typical response may be reactive—from quickly responding to media
to making stakeholders aware to public perspective. But living in reactive responses can put unneeded pressure on an already highstress situation. This flip in thinking and focus on preparation was one of the things that inspired McConnell and Edwards to form McConnell Edwards Crisis Communications.
“Communicating well can actually save lives,” says Edwards. “[The pandemic] helped me understand what I should have known all along—the most important thing a CEO can do is focus on communication.”
That baseline focus on communication is something Edwards and McConnell had set the stage on when they were at CoxHealth prior to the pandemic. “If you don’t communicate on a regular basis and then there’s a crisis, trust isn’t built,” says Edwards.
While they navigated COVID-19, communications frequency increased, which proved
to be successful because of the baseline plan that had already been in place.
“Tactical wise, identify your stakeholders and don’t assume everyone knows what’s going on,” says McConnell. “Don’t ever forget to communicate to a group—positive things, too—so everyone feels proud and informed.”
Making employees and stakeholders advocates can be a valuable tactic that builds trust not only within the walls of your organization, but with their neighbors, friends and family to communicate across a community.
“Social media is a big component, too,” says McConnell of the tool all companies should be considering. “How an organization chooses to engage with the public will vary, but it’s a channel to address concerns.”
While the majority of McConnell’s and Edwards’ careers have been focused on health care, their crisis communication model— plan, develop, represent—can be applied to nearly any industry.
“You need to have that in place before you have a crisis,” says McConnell. “‘When’ is more true than ‘if.’ What can you be working on that you haven’t considered? We can provide another set of eyes to consult on some of the things you should consider.”
NAVIGATING A CRISIS
Steve Edwards and Kaitlyn McConnell share their top tips to keep in mind when communicating through a crisis.
1. Tell the truth—even when it’s uncomfortable.
2. You have more time than you think— take a few minutes before responding.
3. Have a plan—have comments, people and timing organized.
4. Have relationships in place—keeping relationships with stakeholders, media and employees open and positive helps with response management.
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MENTORING IN THE CLASSROOM
BY JORDAN BLOMQUIST
Astudent-teacher mentorship is all the more special when it lasts for decades. Rae Snobl was Dave Davis’s student in the ’90s at Hillcrest High School, and after a successful career in media, she is now filling his shoes as the broadcast journalism teacher.
Davis recently retired after a remarkable 42-year teaching career, with 41 of those years spent at Hillcrest. He even created the school’s award-winning broadcast journalism program, HTV. Now, after years away from the Student Television Network (STN), Davis is returning as the contest coordinator for all
their national contests. STN is a nonprofit organization that works to help high school and middle school students and teachers learn the ropes of broadcast journalism, film and media production with resources, contests and a yearly convention.
Snobl has been teaching at Hillcrest for three years. She previously worked in marketing and advertising for 18 years before going back to school to get her master’s and teach.
We sat down with Davis and Snobl to talk about what has made their mentor relationship so successful all these years.
Biz 417: Davis, lots of teachers are considered mentors, but how is this dynamic di erent now that your previous student is also a teacher?
Dave Davis: It is a little different dynamic, but it’s been comfortable. It’s been what, I think, a mentor/mentee situation should be, and I’ll be rooting for her from the sidelines now. We have a lot of common points of reference because she stayed in touch with the program, she came through the program and helped build the program by being in it.
Rae, how do you plan to take what you’ve learned from Davis as you start to mentor your own students?
Rae Snobl: Getting to work directly with him, I get to watch the dynamic of how he handled each part of the process. The basics of holding ourselves to the highest journalistic standards, practicing ethics, teaching students how to tell a story with visuals and shoot and edit properly, and how to go out in the community and talk to people—those are skills that can transfer to anything, so I’m going to take all of that and keep building on it.
What have each of you gained from this mentorship?
D.D.: For me, peace of mind knowing the program is in good hands.
R.S.: I’ve gained so much knowledge and experience from him. He’s always been my teacher. I gained confidence through him teaching me what I needed to know, but giving me space too. He’s always made me feel more like a mentor partner in a way, and I’m really grateful for that.
How can someone be a good mentor or mentee?
D.D.: Write things down. The other thing is, be a mentor, but you don’t have to be an expert about everything. Meet them where they are, listen, suggest, but they don’t have to do everything you did. The world would be boring if she tried to be me.
R.S.: I also think listen. You have to be open because if you are coming in closed off then you’re going to miss a lot of opportunities. Be open to expanding your preconceived notions on things, and be willing to take criticism and advice and learn and grow from it and apply it.
Rae Snobl has gone from student to teacher, taking over the role of her mentor and former teacher, Dave Davis.
Inside the Bay 11 podcast studio at Hillcrest High School, Rae Snobl and Dave Davis reflect on their mentoring opportunity.
PROFILES BY RAE SWAN SNOBL EDITED BY DORI GRINDER
THE 2024 WINNERS
THE TOP 20 PLACES TO WORK IN 417-LAND, BOTH BIG AND SMALL, INDEPENDENTLY ASSESSED BY THE BEST COMPANIES GROUP.
CATEGORY : SMALL EMPLOYER (15 TO 99 EMPLOYEES)
1. OLLIS/AKERS/ARNEY INSURANCE & BUSINESS ADVISORS
HQ: Spring eld
66 employees
Industry: Insurance, Non-Healthcare President/CEO: Richard Ollis
2. KEEP SUPPLY
HQ: Spring eld
96 employees
Industry: Wholesale Parts Distribution
CEO/Partner: Joshua Burch
3. RICK’S AUTOMOTIVE
HQ: Spring eld
45 employees
Industry: Transportation
President/Owner: Rick Hughlett
4. PARAGON ARCHITECTURE
HQ: Spring eld 25 employees
Industry: Architecture President/CEO: Brad Erwin
5. LOANBIDZ.COM BY INVESTMENT
PROPERTY LOAN EXCHANGE
HQ: Spring eld
28 employees
Industry: Financial Services, Other CEO: Damon Riehl
6. GRADDY REAL ESTATE
HQ: Spring eld 16 employees
Industry: Real Estate CEO: Adam Graddy
7. ACHIEVING YOUR BEST, LLC
HQ: Spring eld 16 employees
Industry: Fitness/Nutrition CEO/owner: Cassie Dimmick
8.
XTREME EXTERIORS ROOFING & SIDING LLC
HQ: Nixa 78 employees
Industry: Construction CEO: Hunter Lampe
9. KINETIC DESIGN + DEVELOPMENT
HQ: Spring eld 41 employees Industry: Architecture Partner: Adam Kreher
10. PEARSON-KELLY TECHNOLOGY
HQ: Spring eld 44 employees
Industry: Technology CEO: Chelsey Bode
CATEGORY : LARGE EMPLOYER (100+ EMPLOYEES)
WEST PLAINS BANK AND TRUST COMPANY
HQ: West Plains
107 employees
Industry: Banking President/CEO: David M. Gohn
2. OLSSON
HQ: Lincoln, Nebraska 2,102 employees
Industry: Engineering
CEO: Brad Strittmatter
3.
JMARK
HQ: Spring eld 126 employees
Industry: Technology CEO: Thomas Douglas
4.
EMERY SAPP & SONS
HQ: Columbia 1,515 employees
Industry: Construction EVP of Operations: Jason Rode
5. ABACUS!
HQ: Spring eld 139 employees
JACK HENRY & ASSOCIATES INC
HQ: Monett
7,170 employees
Industry: Financial Services, Other Executive Chair: David Foss
7. ARVEST
HQ: Lowell, Arkansas 6,489 employees
Industry: Banking President/CEO: Jason England
8.
TOTH AND ASSOCIATES, INC.
HQ: Spring eld 196 employees
Industry: Engineering President: Adam Toth
9.
Industry: Accounting Managing Partner: William “Bill” Dunton 6.
DUCK CREEK TECHNOLOGIES, LLC
HQ: Boston, Massachusetts 742 employees
Industry: Technology CEO: Michael Jackowski
10. PADDIO
HQ: Columbia 4,196 employees
Industry: Financial Services, Other CEO: Nate Long
BECOMING A BEST PLACE TO WORK
For the fourth year, Biz 417 is celebrating the Best Places to Work in southwest Missouri—and the winners have all participated in a rigorous evaluation process.
Only the very highest-ranking companies, top 10 in each size category (small employers with 15 to 99 employees, and large employers with 100 or more employees) scored highly enough to place on our list and to be profiled in the magazine.
How were the 20 list-makers chosen? Every company that applies is carefully evaluated using a hefty amount of data from our partner, Best Companies Group, an organization dedicated
to building better workplaces. The application process requires information provided by the company and a survey with more than 75 questions completed by its employees anonymously. Employee feedback is weighted more heavily than companyprovided stats, meaning the results paint a true picture of what it’s really like to work there. If scores don’t pass a specific threshold, a company cannot be named a Best Place to Work. Companies that apply are later provided the data and can use the insights from it to determine how to improve their own workplaces.—Dori Grinder
Companies that apply for Best Places to Work are evaluated in eight categories, each with ve to 17 subcategories in which employees can anonymously express how well they feel the company is doing. Later, the companies receive a scorecard showing how they performed based on employee feedback, and how they compare to benchmark data from other local businesses that also applied for Best Places to Work. The average scores in each of these categories for list-makers range from 88%-99%.
LEADERSHIP
Employees are asked about topics like “I have con dence in the leadership of this organization” and “The leaders of this organization are open to input from employees.”
CORPORATE CULTURE AND
COMMUNICATIONS
The largest category, this section has 17 topics covering issues such as effective communication, including how the organization is doing nancially, staf ng levels, quality, diversity and trust.
ROLE SATISFACTION
Here, employees are asked if they understand their job role and its importance, if they have a healthy work-life balance, if they are given enough authority to make decisions they need to make and more.
WORK ENVIRONMENT
The physical workspace is covered here, including topics like working conditions, noise control, heating and cooling, and safety.
RELATIONSHIP WITH SUPERVISOR
Employees are asked if their supervisor treats them fairly and with respect, acknowledges work done well and offers feedback when work needs improvement and more.
TRAINING, DEVELOPMENT AND RESOURCES
Are employees provided with adequate training? Do they have the technology needed to do their jobs, and is it adequately maintained? Are employees encouraged to develop and acquire new skills?
PAY AND BENEFITS
This section focuses on adequate pay and satisfaction with bene ts packages, speci cally asking about things like health care bene ts, vacation time or paid time off, retirement plans and more.
OVERALL ENGAGEMENT
The questions here are broader and touch on overall employee satisfaction, asking employees if they are proud to work at their company, look forward to going to work, are able to do their best work and more.
METHODOLOGY
Biz 417’s Best Places to Work is a celebration of elite employers that have proved that they know what it takes to create environments where people love to come to work.
Identifying and recognizing these outstanding workplaces was a joint effort of Biz 417 and Best Companies Group.
The Best Places to Work program was open to all publicly or privately held organizations in the 417 region. To be eligible for consideration, organizations must have at least 15 employees in the region; being headquartered in the region was not a requirement.The Best Places to Work survey process was managed by Best Companies Group (BCG). BCG, an independent workplace-excellence research rm, managed the registration process, conducted the two-part survey process, evaluated the data, and ultimately chose the employers that were good enough to make the list. To go through the assessment process, employers needed to register by February 16, 2024. Part one of the assessment (one quarter of each organization’s score) consisted of the BCG Employer Questionnaire (EQ), used to collect information about each employer’s bene ts, policies and practices, as well as other general information. Part two of the assessment (three quarters of each organization’s score) involved the con dential 78-question Employee Engagement & Satisfaction Survey (EESS), which was used to evaluate the employees’ workplace experience and culture. The combined data allowed the experts at BCG to conduct an in-depth analysis of the strengths and challenges that exist in each organization. BCG’s workplace-assessment experts determined which were good enough to make this year’s list. Participation was free, and each organization had the option to purchase access to the BCG EnGauge Dashboard organizing the employee data collected through the employee survey process.In addition to the employee opinion data, the EnGauge Dashboard also included recorded, employee-written comments, as well as benchmarking data from the winning and nonwinning organizations. This data will help each company understand their workforce better and equip them with the information to make improvements. For more information about the methodology, visit bestplacestowork417.com or email lcohen@bestcompaniesgroup.com.
KNOW THE SCORE
For the second year in a row, Ollis/Akers/Arney Insurance & Business Advisors secured the No. 1 spot. A strategic focus on employee engagement the past three years has contributed to an exceptionally low turnover rate.
“We recognize that our employee-owners are our most important asset and are the true differentiator in how we are able to best serve our clients,” says Tammy Johnson, director of marketing and community relations.
Team members know their voices matter with regular meetings strengthening trust. “The quarterly all-employee meetings provide a consistent environment for sharing information, includ-
ing company updates,” she says.
Flexible work arrangements for retirement-aged employees allow them to mentor younger employees. “One hundred percent of their time is dedicated to consulting, training and support, ensuring a deep bench of experience,” she says.
Financial benefits include a 401(k) plan with a 50% match of the contributed amount up to a maximum employer contribution of 2% each pay period and an Employee Stock Ownership Plan. The culture of transparency empowers every employee-owner. “Our ownership mentality is a cornerstone of our culture,” she says. “We are committed to each individual’s success.”
KKEEP SUPPLY
eep Supply jumps from eighth to second place this year reflecting a thriving workplace culture. “When people walk in the door, they immediately notice a vibe,” says Lindsay Bauer, director of people and culture. “We’re doing everything we can to lift people to higher levels.”
Employees enjoy 100% employer-paid health benefits for themselves and their dependents.
Unlimited PTO emphasizes the importance of balance. “People need time to take care of life and rest, and we don’t think it’s beneficial to put a finite amount of time on this,” says Bauer.
Practicing Jack Stack’s Great Game of Business, the company promotes transparency and in-
volvement from all employees. The Golden Taco award encourages employees to give taco emojis to peers in Slack for a chance to win a Caesar’s Old Mexico gift card, and the quarterly Golden Keeper award honors those embodying the company’s mission to “be the best part.”
Other recognition programs include weekend getaways and a $2,500 trip as a reward for five years of service.
Activities like Taco Tuesday, after-hours sports, and impromptu cookouts by the owners also add to the vibe. “We are a very collaborative place,” Bauer says. “Our ownership is amazing and super humble, and people are proud to work here.”
By cultivating a supportive, family-like environment, Rick’s Automotive has earned its recurring place on the list. Led by fourth-generation Springfieldian Rick and his family, the management team continually strives to give back to their employees. They offer a variety of benefits including a 10% 401(k) match plus 100% covered health insurance at mid-level plans with the difference applied to a health savings account for those on lower plans.
Special occasions are celebrated with cash bonuses, and employees can trade accrued time off for pay or donate it to colleagues in need. “Everybody looks after each other,” says Vice
President Travis Comfort. “We are always looking for specific things we can do to make employees feel special.” This sense of camaraderie and mutual support is a cornerstone of Rick’s Automotive’s success.
Innovative programs like 0% loans for car repairs, monthly and annual peer recognition programs, and fully funded dream vacations for 20-year anniversaries demonstrate Rick’s commitment to their team. “We treat our employees like family and not like a number,” says Comfort. “There is more to life than just work. I think they see all the little things we do and they appreciate it. It makes our Rick’s family bond stronger.”
With a turnover rate of just 1% in the past year, Paragon’s holistic commitment to its employees includes professional development and personal fulfillment. “We have a culture of learning where we don’t limit people from trying,” says marketing manager Gina Harris. “They are free to learn and discover in a supportive environment.” This support includes funding for education, pairing employees with mentors and conducting individualized ergonomic assessments.
The company offers unlimited PTO, a 30-day sabbatical after seven years of full-time employment (and every four years thereafter), and 100% medical
premiums paid for the employee and one dependent. Dental and vision premiums are fully paid for the entire family. The building also has an on-site gym and wellness room.
Paragon’s Sherpa philosophy of service and humility guides their mission. “A sherpa is a highly skilled and experienced individual who helps others climb seemingly impossible mountains,” says Harris. “Being the sherpa is our culture and our motto. There is a sense of family here and a certainty that we all have each other’s backs.” This motto extends into the community as well. Employees earn bonuses for participating in community service.
With its blend of work-life balance initiatives, engaging staff events and creative recognition programs, LoanBidz.com has created an environment where employees feel motivated and contribute to the company’s success. Team members are encouraged to collaborate and support each other’s professional growth. “We want our employees to feel comfortable sharing ideas and working together, which leads to better problem-solving and innovation,” CEO Damon Riehl says.
To add an element of fun to their sales-driven environment, Loadbidz.com offers unique recognitions, such as a Wall of Fame featuring certificates for various
company benchmarks. Monthly rotating trophies are awarded for categories like most loans closed.
Leadership is known for being approachable and supportive of different perspectives and experiences. Sarah Downey, SVP of Operations, says, “We want to ensure that every employee feels valued, respected and heard, regardless of their background, gender or beliefs. We want to foster a sense of community that encourages diversity.”
Perks include flexible work arrangements, an on-site gym with showers, a pet-friendly policy and regular events organized by the Employee Engagement Team like Finance Friday Happy Hours at 4 by 4 Brewing Company.
At Graddy Real Estate, it’s not just about selling homes, it’s about building a family. Celebrating 20 years under CEO Adam Graddy’s leadership, the work environment feels more like a supportive tribe than a typical office. “Our vibrant culture is the heartbeat of our company,” says Graddy.
Graddy takes career growth seriously, providing autonomy and professional development opportunities. Full benefits include medical, a 401(k) match up to 5%, and two weeks of flexible PTO plus three additional paid days off for professional development, volunteering or personal use. “We love to give
back to the community and want our team members to give back to anything that fills their bucket,” says Melinda Love, director of operations.
Wellness matters here too. From day one, employees get a free gym membership at Achieving Your Best (also on the list), and the staff regularly works out together. Weekly oneminute “plank time” sessions relieve stress, as does cuddle time with Millie, the office micro goldendoodle. “Our team motto is ‘How you show up matters,’” Love says. “There is no ‘less than’ position on our team; everyone is a leader. We show up each day to help each other be the best we can.”
AACHIEVING YOUR BEST, LLC XTREME EXTERIORS
t Achieving Your Best (AYB), owner Cassie Dimmick has created a workplace that defies fitness industry norms. With zero turnover in the last year, AYB offers a rare combination of stability, growth and work-life balance. “Together, we can amplify our positive impact on the Springfield community,” Dimmick says.
This sense of purpose is backed by tangible benefits: 100% employer-paid health and dental insurance, retirement plans with matching, and unlimited free exercise classes for staff and their families. “AYB is truly a place where a personal trainer, physical therapist or dietitian can have a lasting career,” Dimmick
says. She also emphasizes the importance of work-life balance with flexible scheduling and paid time off. “With the financial and wellness foundations set, we can be more creative, happier and healthier as a team.”
The company promotes inclusivity through multicultural awareness activities and FUSE training through Missouri State University, promoting understanding across diverse backgrounds. Quarterly development meetings and continuing education demonstrate AYB’s investment in growth. “We are all part of something bigger than ourselves because at AYB, we are all actively participating in helping people live better lives,” she says.
Xtreme Exteriors Roofing & Siding LLC debuts on the list this year, proving that sometimes, growth opportunities can outweigh traditional benefits in strengthening job satisfaction rates. “The owners nurture career advancement and there is a lot of promotion within the company,” says Miykal Jenkins, senior office manager. “They genuinely care about their employees. I have enjoyed watching others grow from an in-house installer to a great leader.”
Despite not offering conventional benefits, Xtreme Exteriors has managed to maintain minimal turnover, a testament to their innovative culture. Calling themselves Team Xtreme, for unity,
the company has a pet-friendly office and surprise Fridays off. This contributes to a relaxed, family-like atmosphere while their recognition programs, including Employee of the Year and Top Sales awards, motivate staff. “We strive to make sure everyone feels like family rather than just a number in a company,” Jenkins says. “We want employees to look forward to coming into work.”
This approach, paired with a work-life balance commitment, creates a place where employees thrive. “This is the most enjoyable and positive work environment I’ve experienced,” Jenkins says. “I look forward to seeing everyone daily. It feels like I’m surrounded by family and friends.”
SKINETIC DESIGN + DEVELOPMENT PEARSON-KELLY TECHNOLOGY
ince opening in September 2022, Kinetic Design + Development has quickly established itself as a model for employee-centric workplace culture. Abbye Bobbett, chief operations officer, says, “People are our purpose. This is more than a tagline. It’s the foundation on which our firm was built.” This philosophy is evident in their comprehensive benefits package, including a 4-day work week, 100% employer-paid health insurance and generous paid leave.
Employees are encouraged to take daily 30-minute mental breaks. The office features a dedicated decompression space with ping-pong, puzzles and Legos. “A lot of our team walk around the
neighborhood that surrounds our office building, get a coffee or Sonic drink, or simply check in on friends and family on social media,” says Bobbett. Monthly social outings, fully funded by Kinetic, have included a Super Bowl party, Snowflex at Wolfe Mountain and a cooking class.
The Kinetic Kares program engages staff in quarterly service projects, such as meal packing at Ozarks Food Harvest and landscaping at The Child Advocacy Center. Director of Marketing Dane Benton says, “Shifting away from the ordinary has allowed us to equip our team to be uniquely themselves while exploring creative interests and growing in their desired career paths.”
As the only female-owned managed service provider in the region, PearsonKelly Technology (PKT) stands out in 417-land’s tech scene. CEO Chelsey Bode has built a workplace that puts family first while driving growth. “As a mom of two young kids with the desire to have a career and a family, I wanted to not only find a way personally, but to develop an environment for others as well,” says Bode. This philosophy translates into day-to-day flexibility for employees, allowing them to both manage family affairs while maintaining high expectations for client service.
To keep things engaging, PKT gamifies performance metrics
and runs a Quarterly MVP program. They bonus staff based on data that aligns with the overall PKT goals and not feelings of a job well done for just working hard. “If our team members are not hitting their targets, we communicate with a simplified gameplan to coach to get them there,” Bode says.
PKT also invests in its employees through certification reimbursements and ongoing tuition assistance programs.
The company attracts talent by living its values. Charles Johnston, solutions specialist, says, “I feel like Chelsey and Mike truly value my opinion. PKT’s growth mindset with an employee-first approach keeps me here.”
WEST PLAINS BANK AND TRUST COMPANY
After four years on the list, West Plains Bank and Trust Company jumps to number one this year. American Banker magazine’s “Best Bank to Work For” listing ranked West Plains Bank and Trust Company 11th out of 90 banks.
Under the 19-year leadership of President and CEO David M. Gohn, West Plains boasts a low 7% turnover rate and has an intentional approach to retention. “Our workspaces, benefits package, culture, and community involvement are all focused on engaging employees and having them connect with one another to form a team,” Gohn says.
This employee-driven approach has been instrumental in
the bank’s success, ensuring that employees have a voice in every aspect of the organization. Loan Processor Cordell Finley says, “We support employees by providing avenues to further their education in banking, business and general financial services.” Comprehensive benefits include 100% health and dental coverage for full-time employees and flexible PTO options.
Employees appreciate the bank’s family-oriented atmosphere. Assistant Branch Manager Rebecca Phelps says, “Having two small children who are very active in extracurricular activities, it is such a good feeling to know I don’t have to choose between my family or work.”
Apeople-centric culture that encourages creativity and leadership lands the engineering firm Olsson on the list for the first time. An employeeowned company, Olsson offers a robust compensation program, 401(k) matching and an employee stock ownership plan.
Lisa Sedivy, director of communications, says, “We exist for our employees, first and foremost. We encourage our people to lead, to make decisions, to go beyond boundaries and to design creative solutions on behalf of our clients—and then we cheer them on to take ownership.”
Employees at Olsson are encouraged to seek out new ideas regardless of their experience lev-
el. A team-style structure enables more than 2,000 employees to operate in smaller units, increasing accountability and success.
Olsson’s open-door policy keeps employees informed and engaged. They offer flexible work environments, including in-office, hybrid and remote options. Daniel Bauerkemper, client manager, says, “What’s different about Olsson is the people. They care for one another. They work for each other, they teach each other, and I just haven’t seen that kind of culture anywhere else.” The firm also supports community involvement through initiatives like the Olsson Community Impact Council and provides volunteer time off for employees.
WMARK
EMERY
SAPP & SONS
ith a culture that prioritizes people over technology, JMARK has created an environment where employees thrive. CEO Tom Douglas, who has been with the company for 26 years, holds rallies twice a month, gathering the entire company onto one combined Zoom/live-in-office event to celebrate company and departmental wins, toast achievements and share camaraderie.
Their Culture Crew provides a safe space for employees to voice concerns and develop solutions. Douglas says, “We see our team members as whole humans. To not only value them for the work and effort they consistently put in, but also celebrate and reward
those efforts.” JMARK’s focus on employee well-being is further demonstrated by their award recognition programs, and a Wellness Program that offers cash bonuses for achieving objectives.
The company is also committed to diversity and inclusion, actively engaging with organizations like Student African American Brotherhood (SAAB) and the Missouri Career Center to discover talent. Douglass says, “We serve a wide array of businesses, industries and causes—and our team members should reflect that.” This comprehensive approach to employee care has led to an impressive 5% turnover rate and an average employee tenure of 8.5 years.
New to the list, Emery Sapp & Sons (ESS) is a 100% employee-owned heavy civil construction company that has built a thriving culture across its 19 Midwest offices. Jason Rode, executive vice president of operations, says, “Our culture is rooted in our employee ownership and core values, the 5Ps— people, purpose, partnership, passion and performance. With people by far being the most important, we work hard, we are accountable, we are a team and we have each other’s back.”
This ownership model creates a sense of belonging and drives success. “We keep the profits in the pockets of our employeeowners,” Rode says. “People are
more passionate about their work because their sweat equity drives it.” This commitment extends beyond financial success. ESS invests heavily in training and development programs, offering a range of opportunities from internships to custom e-learning.
ESS has significantly improved their employer-paid contributions on medical plans and enhanced PTO. Their local roots mean their workforce directly impacts the community. Rode says, “Our employee-owners take pride in how they contribute to their community. Our guys and gals love driving down the road and telling our kids or anyone who will listen, we built that, and that and that.”
TABACUS!
ACK HENRY & ASSOCIATES INC
he mission at Abacus! is to create mutually profitable partnering alliances with not only their clients, but also employees. So, it’s no wonder they have repeatedly made the list. Chief Excellence Officer Andrea Battaglia says, “Our culture gives employees the freedom to thrive. We empower employees to be decision-makers and take control of their careers.”
One of their managing partners for more than 25 years, Bill Dunton, champions an entrepreneurial atmosphere where staff are encouraged to share ideas and innovate. This spirit of ownership and flexibility is a cornerstone of their work environment. “Success is measured by produc-
tivity and results, not just hours at a desk, allowing for better work-life integration,” she says.
Inclusion is another key principle at Abacus! They actively recruit international talent, providing extensive support for visa and immigration processes while their flexible PTO policy respects diverse cultural celebrations. “We partnered with Missouri State University English Language Institute to improve and develop cultural understanding and communication for our international staff,” Battaglia says.
The company also places a strong emphasis on professional growth. Firm-wide retreats and celebrations demonstrate a dedication to employee well-being.
Jack Henry’s strong commitment to its associates’ wellbeing and career development earned them a place on the list this year. “We have a peoplefirst approach in all that we do,” Kayla Raub, director of HR business partners, says.
This philosophy is reflected in comprehensive benefits and wellness programs, flexible workplace arrangements, career development opportunities and a competitive total rewards package offered to employees. “For example, each associate and their spouse/domestic partner enrolled in medical coverage can earn a credit on medical premiums up to $100 per person, per month by completing annual
wellness incentive program objectives,” Raub says. The company also offers paid community volunteer hours, encouraging associates to give back to the causes that mean most to them.
Jack Henry established six associate-led, company-sponsored Business Innovation Groups in 2023 to educate employees and support several groups including Veterans and individuals with visible and invisible disabilities. They offer mental and physical health benefits and recognize associates for exemplifying core values through their RISE program. Ashley Townzen, product support supervisor, says, “Jack Henry really does make you feel like you belong.”
Arvest is one of the best places to work because of our associates,” says Jason England, president of Arvest Bank, Springfield Region. “We’re always looking for ways to show them that we appreciate them.” This commitment is evident in the bank’s comprehensive benefits, PTO, health care plans and wellness programs.
In addition to traditional benefits, Arvest recently launched an exclusive discount portal called The HUB, which gives associates access to discounts including places like Silver Dollar City. They also added Me@Arvest this year, a training program to help associates’ skills remain relevant and current.
Arvest takes pride in its inclusive workplace where associates are encouraged to make a difference inside the branches and out in their communities. Programs like the Associate Impact Groups (AIGs) offer a platform for associates to connect, share ideas and make a difference. “We work hard to encourage and maintain a collaborative and caring workplace for our associates, and AIGs are one of the best ways we can do that,” England says. Additionally, the Fraud Buster Awards recognize associates who excel in protecting customers from fraud and the bank provides paid time during work hours for group volunteer opportunities with numerous organizations.
Last year, Toth and Associates missed the list, and used the survey results to drive improvements. “Our employees wanted more flexibility, so we created a new PTO policy,” says President Adam Toth. “We wanted our employees to be happy, and we made changes based on the survey results.” The new policy allows employees to accumulate leave and use it as needed. They also added an extra holiday and paid bereavement leave.
Toth offers competitive wages, extensive benefits and community-building activities, creating a work culture where employees feel valued. Monthly birthday celebrations, a self-serve espresso bar, ping-pong and cornhole
games and regular family outings strengthen camaraderie and keep morale high. The leadership recognizes the workplace is more than just a job, but a community.
“As we grow, we strive to keep a ‘family’ atmosphere by openly communicating, having fun and sincerely caring for one another,” says Toth.
This philosophy extends to their hiring practices, which favor friends and family in the workplace. “When people think of us, I want them to think of family and I want them to think of more than their work,” Toth says. “It’s their work family and their friends and all the while we are doing important infrastructure work for our communities.”
UDUCK CREEK TECHNOLOGIES, LLC
PADDIO
nder the 25-year leadership of CEO Michael Jackowski, Duck Creek Technologies puts the term global into action. With a remote-first environment, 100% of employees have the option to telecommute, offering flexibility without having to sacrifice productivity.
This global mentality extends to the sharing of expertise among its staff. Lisa McIntire, head of talent acquisition, says, “As part of a community that is diverse and inclusive, we learn from, support and help each other to improve every day.” Duck Creek’s dedication to diversity and inclusion is evident through active employee resource and hiring groups, including those for Black, His-
panic, women, LGBTQIA+ and neurodiverse employees. The company’s DivERGent program focuses on educating and practicing disability accessibility. Dheeptha Kadiam, software engineering intern, says, “I’ve always felt like my voice was being heard even though the company is spread across the world.”
Duck Creek’s approach to professional development also encourages employees to explore limitless growth opportunities, touting that it is up to each team member to decide how far they want to go within the organization. A generous 401(k) match, peer recognition programs and office activities nurture each employee’s potential.
By blending their business best practices with employee well-being, Paddio encourages its team members to make genuine connections with each other. “Each teammate strives to embody our employeecreated values: be passionate and have fun, deliver results with integrity and enhance lives every day,” says Director of Production Ryan Kluttz. “The exciting part is getting to see how each person does that in their own way.” Team members routinely share examples when they see these practices in action.
Diversity and inclusion are also key to the Paddio work environment. Celebrations throughout the year provide employees
opportunities to learn about one another’s cultures. “We foster a welcoming place for different traditions and religions where we support one another,” says Kluttz. A few examples include a company-hosted Diversity Dialogue with El Cafecito, a local hispanic-owned business, and a wine tasting hosted by a local, Blackowned business for Juneteenth. Group activities, free snacks and drinks, flexible scheduling and fun office events also create connections while an on-site fitness studio, paid gym memberships, financial counseling and a variety of mental health and wellness resources support employees as whole individuals, not just workers.
EMPLOYERS OF CHOICE
Where do you want to work?
What makes a good business a great place for its employees? Get to know five 417-land companies that pour time and energy into their teams every day to become employers of choice.
At Abacus!, the focus is on you. Employees at Abacus! thrive in a culture that values individual contributions and encourages an entrepreneurial spirit. This approach promotes a healthy work-life balance, empowering sta to make decisions and take charge of their careers. Abacus! supports personal and professional growth through feedback, goalsetting programs, personalized incentives and the Path to Partner program. The company’s investment in employee development includes training courses, bi-monthly lunch-and-learns and tools like CliftonStrengths and the Kolbe Index.
Abacus! stands out as an employer by creating an environment of guilt-free exibility, where employees
can achieve their goals without pressure. They celebrate success through their Values Awards, Communication Award and events for sta and their families, such as a kicko breakfast, tax season parties, a Day of Positivity and more. Their innovative culture led to creating the award-winning Abacus! App, enhancing client interactions. Honored as a Best of the Best Firm by Inside Public Accounting and recognized by Accounting Today for its growth, Abacus! continues to pioneer solutions, elevating the community through mutually pro table partnering alliances. With a forwardthinking approach, Abacus! remains dedicated to fostering a supportive and dynamic workplace for all its employees.
PHOTOS BY KATY ST.CLAIR
John Helms, Sabrena Shipley, Chris Abercrombie, Yujiao Cricchio and Bill Dunton
Arvest bank
Rather than operating as a large regional bank, Arvest has 14 separate community-focused banks, each with its own management team and local board. This model allows them to continue o ering a community-oriented, customer-focused banking experience with a complete range of nancial services.
With a mission statement like “people helping people nd nancial solutions for life,” Arvest has a lot to live up to. They do so with an intense commitment to their associates, their customers and the communities they serve.
Arvest strives to create an environment that values each associate, fosters diverse thoughts and ideas and works to ensure everyone feels included, respected and heard. Through Associate Impact Groups, they help
"Arvest has demonstrated its dedication to serving people for over 60 years."
associates share ideas and solutions while providing opportunities to increase cultural competence and encouraging professional development.
Whether volunteering with community organizations, supporting community projects or participating in bankwide initiatives, Arvest’s actions consistently demonstrate their care and concern for the communities they serve.
People want more than just a good salary, bene ts and advancement opportunities; they want to work for a company with a corporate conscience. Arvest has demonstrated its dedication to serving people for over 60 years. This commitment continues to guide its future, providing a solid foundation for employees, potential employees, customers and community members to trust in Arvest’s continued positive impact.
Devin Bobbett, Kaitlyn Love, Donna Cox, Mitch Wilkins
burrell behavioral health
Providing treatment for people with substance use disorders is one of the top public health needs across the Ozarks, and Burrell Behavioral Health’s Recovery Services team is the region’s leading provider of care.
The Recovery Services team, like all Burrell teams, is comprised of professionals who bring a passion to their work. Amanda Mays, Recovery Services System Director, leads a team dedicated to developing individualized treatment programs to support each client’s unique needs.
The path to recovery looks di erent for everyone, Amanda says, but each person who seeks treatment will have her team walking alongside them. That often includes team members who have experienced and addressed substance
use challenges of their own. Helping clients reclaim their lives by addressing their addictions is a uniquely rewarding experience for all members of the team.
You may think you need an advanced degree to begin a career in behavioral health care, but, like recovery itself, there are many paths one can take to begin your career journey at Burrell. And Burrell’s tuition support program can help you advance your career from within.
Burrell Behavioral Health is one of the nation’s largest community mental health providers. Burrell o ers comprehensive services to over 40,000 clients across 18 Missouri counties, helping individuals in those communities heal, grow and thrive. To learn more, visit burrellcenter.com/careers.
Amanda Mays, Recovery Services System Director
PHOTO BY KATY ST. CLAIR
JMARK
JMARK is a leading managed IT services provider with a People First, Technology Second® philosophy that has guided their work for over 35 years. Serving clients nationwide, JMARK o ers comprehensive IT solutions to small and medium-sized businesses across industries such as manufacturing, banking, professional services, and more. By focusing on client communication and service, JMARK ensures businesses receive the reliable technology they need to thrive.
At JMARK, company culture is built on taking care of people—both clients and employees. The team prioritizes meaningful connections, recognizing the individuals behind every service ticket. Employees love JMARK because the company
deeply invests in their well-being. JMARK covers 100% of health insurance premiums for employees and 70% for their families, a bene t that demonstrates their commitment to the team’s health and happiness.
Client communication is another key focus at JMARK. They emphasize clear, consistent updates through quarterly business reviews to ensure clients always feel supported. It’s this combination of strong relationships, transparency, and care that sets JMARK apart in the IT industry. The company’s dedication to employee satisfaction, client success, and community impact continues to make a di erence across 417-land and beyond.
JMARK’s culture is centered around valuing and nurturing its people. They foster a vibrant, supportive atmosphere with fun-filled days, relaxed lunch breaks and a wealth of additional perks designed to enhance the work-life balance and create a positive, engaging environment for everyone.
Mercy hospital
Mercy, Spring eld’s rst hospital, was founded by the Sisters of Mercy with a mission to provide health care to everyone, regardless of their ability to pay. This mission remains at the heart of Mercy’s operations today, combined with a commitment to delivering world-class medical care to the Ozarks. Mercy serves patients of all ages across a wide range of specialties, including orthopedics, cardiovascular care, oncology and more.
With a focus on caring for those in need, Mercy provides substantial resources to uninsured or underinsured patients, and regularly partners with local community agencies to ensure access to essentials like clothing, food, medication and housing.
Coworkers at Mercy often stay for decades, drawn by the strong sense of community and shared mission. Mercy’s work culture emphasizes dignity, respect and support for coworkers and celebrates successes both big and small. At Mercy, work is often described as “ministry” since the organization follows in the footsteps of The Sisters of Mercy. Also setting Mercy apart is its dedication to helping coworkers meet their personal and professional goals, with a commitment to truly caring for the team. Mercy’s impact on the Ozarks is signi cant, with a strong emphasis on supporting local non pro ts, training future health care providers and bringing life-saving services to underserved areas through innovative programs and partnerships. At Mercy, every day is an opportunity to serve and to make a di erence.
Mercy Hospital celebrates decades of strong community ties and a shared mission with its dedicated employees.
Biz 417 is proud to announce the 2024 Cohort of The Legacy Network, presented by Guaranty Bank and hosted at Drury University. This application-based program is designed to enhance participants’ leadership skills, expand their network and amplify their influence to craft a lasting legacy.
Jacob Basecke Hammons Products Company
Shallina Goodnight Alliance for
Blaine Wallace Mercy Hospital Springfield
Jessica Olson Maxon Fine Jewelry
Adam Reichert Commerce Bank
Jenna Sweeney TelComm Credit Union
4:30–7 p.m., Monday, September 2 THE BUSINESS MIXER
This monthly 21+ event provides a comfortable setting for professionals to connect, communicate and network while snacking on tasty appetizers. The Santa Maria Lounge inside the Diamond Room, 2340 W. Grand St., Springfield; weandco.org.
7:30–8:30 a.m., Friday, September 6 FIRST FRIDAY COFFEE
Enjoy coffee, tasty treats and warm conversation while networking and connecting with other professionals and businesses.
Free. Least of These, 1720 James River Rd., Ozark; ozarkchamber.com.
8:30–9:30 a.m., Wednesday, September 4 1 MILLION CUPS
Each week, 1 Million Cups hosts a new speaker to talk about leadership and entrepreneurship. Bambino’s Café, 2810 E. Battlefield Rd. Suite D, Springfield; 1millioncups.com.
7:30–8:30 a.m., Thursday, September 5 GOOD MORNING, SPRINGFIELD!
Start off your morning at the Springfield Area Chamber of Commerce’s monthly networking breakfast, where you’ll get to hear all the important updates about our community. $35 for members, $45 for non-members. Oasis Hotel & Convention Center, 2546 N. Glenstone, Springfield; springfieldchamber.com.
4–5 p.m., Thursday, September 5 GET OUTSIDE WITH THE NETWORK
Join The Network for an hour at Lake Springfield, where attendees will enjoy some time outside and network with other local professionals. Free for members and first-time guests, $15 for nonmembers. Lake Springfield, 2312 Lake Springfield Park Rd., Springfield; thenetworkspringfield.com.
11:30 a.m.–1:30 p.m., Tuesday, September 10
BIZ 417’S BEST PLACES TO WORK CELEBRATION
Join us for our annual Best Places to Work event, where we celebrate the companies in 417-land who are trailblazers in successful business performance, employee engagement and customer retention. Oasis Hotel & Convention Center, 2546 N. Glenstone, Springfield; biz417.com.
4–6 p.m., Thursday, September 12 SEPTEMBER BUSINESS AFTER HOURS
Enjoy this monthly get-together hosted by the Springfield Area Chamber of Commerce, where attendees can network and connect.
$10 for members, $20 for non-members. Wire Road Brewing Company, 4453 S. Timbercreek Ave., Battlefield; springfieldchamber.com.
8 a.m.–5 p.m., Friday, September 13-Sunday, September 15
OZARKS STARTUP WEEKEND
After a five-year hiatus, Ozarks Startup Weekend is back and brings together innovators, entrepreneurs, makers and doers over a three-day weekend. Free to participate; codefiworks.com/startupweekend.
11:30 a.m.–1 p.m., Tuesday, September 17 WORKING WOMEN IN NIXA
Attend this monthly networking lunch hosted by the Nixa Area Chamber of Commerce, which focuses on empowering women in our community.
$15 for early bird purchase, $20 at the door for members, $25 for non-members. The Main Event Center in Nixa, 101-B S. Main St., Nixa; nixachamber.com.
1–3 p.m., Thursday, September 19 BIZ BLITZ AFTERNOON
Sign up for this speed-networking event and get the opportunity to expand your network, make valuable connections and more.
$15 for members, $25 for non-members; springfieldchamber.com.
11:30 a.m.–1 p.m., Monday, September 23 CHRISTIAN COUNTY NONPROFIT ROUNDTABLE
This event is for Christian County social service nonprofit executives to connect and share ideas. Nixa Area Chamber of Commerce, 106 W. Sherman Way, Suite 5, Nixa; nixachamber.com.
11 a.m.–1 p.m., Thursday, September 26 GOOD AFTERNOON OZARK
Attend the Ozark Chamber of Commerce’s monthly luncheon to connect with the community.
$20 for Early Bird Registration for members, $25 for non-members. Ozark Community Center, 1530 W. Jackson, Ozark; ozarkchamber.com.
8:30 a.m.–4 p.m., Friday, September 27 OWN IT: A WORKSHOP FOR THE SMALL BUSINESS OWNER
Business workshop to obtain actionable insights and new skills for entrepreneurship.
$75 for Nixa Area Chamber of Commerce members, $100 for non-members. Nixa Chamber Office, 902 Mt. Vernon, Nixa; nixachamber.com.
7:30–8:30 a.m., Friday, October 4
FIRST FRIDAY COFFEE
Enjoy coffee and warm conversation while networking and connecting with other professionals.
Free. Ozark Mountain Coffee, 4082 N. 20th St., Ozark; ozarkchamber.com.
6–8 p.m., Thursday, October 3 SPRINGFIELD ROTARACT’S DOUBLE DARE FUNDRAISER
Connect with local business professionals while supporting KVC Missouri at Springfield Rotaract’s 8th annual Double Dare fundraiser.
DoubleTree Hilton Springfield, 2431 N. Glenstone Ave., Springfield; springfieldrotaract.org.
4:30–7 p.m., Monday, October 7 THE BUSINESS MIXER
This monthly 21+ event provides a comfortable setting for professionals to connect, communicate and network while enjoying tasty appetizers and spirits.
The Santa Maria Lounge inside the Diamond Room, 2340 W. Grand St., Springfield; weandco.org.
4–6 p.m., Thursday, October 10 OCTOBER BUSINESS AFTER HOURS
Enjoy this monthly networking event hosted by the Springfield Area Chamber of Commerce.
$10 for members, $20 for non-members; Aviary by Lavender Falls, 2144 E. Republic Road, Springfield; springfieldchamber.com.
2–3:30 p.m., Friday, October 11 BREW CREW
Attendees can wrap up the week with casual networking and drinks hosted at the Branson Lakes Area Chamber of Commerce.
Free to attend. Branson Chamber, 4100 Gretna Road, Branson; bransonchamber.com.
11:30 a.m.–1 p.m., Tuesday, October 15 WORKING WOMEN IN NIXA
This monthly networking lunch hosted by the Nixa Area Chamber of Commerce, focuses on empowering, inspiring and connecting women.
$15 for early bird purchase, $20 at the door for members, $25 for non-members. The Main Event Center in Nixa, 101-B S. Main St., Nixa; nixachamber.com.
11:30 a.m.–1 p.m., Thursday, October 20 INFORM OZARK
This quarterly meeting by the Ozark Chamber of Commerce is designed to discuss projects and progress; this quarter is focused on public safety. 1400 W. Jackson St., Ozark; ozarkchamber.com.
11 a.m.–1 p.m., Thursday, October 24 GOOD AFTERNOON OZARK
Attend the Ozark Chamber of Commerce’s monthly luncheon to connect with the community. $20–$25 for non-members. Ozark Community Center, 1530 W. Jackson, Ozark; ozarkchamber.com.
Ladies Who Launch
More than 600 women were buzzing about during the inspiring Biz 417 Ladies Who Launch leadership conference. Great fashion, engagement with others and personal messages of keeping it real, made for an event full of fun, re ection and encouragement.
Date: July 18, 2024 | Host Organization: Biz 417 | Location: White River Conference Center | Speakers: Mallory Brown, Christina Ford and Lori Robertson | Website: biz417.com
Kesha Kent with Husch Blackwell
Mandi Harrison, Kenzie Hill & Malere Grant
Speaker Mallory Brown
Speaker Christina Ford
Logan Aguirre with Women Who Mean Business Panel; Krystal Simon, Sarah Adams Orr, Nancy Bogart, Dr. Grenita Lathan & Laura Gates
PHOTOS BY KATY ST. CLAIR, MCKENZIE ROBINSON, KATIE BATLINER
Karen Braun & Jenna Greig
Logan Aguirre
Presenting Sponsor Forvis Mazars charm bracelet table
Marie Moore with Mercy
Rosé with Rosie Happy Hour
Speaker Lori Robertson
Joselyn Baldner with Central Bank
HBA Charitable Foundation Cornhole Tournament
HBA members team up to raise money supporting the e orts of the HBA Charitable Foundation. The HBACF provides scholarships for local students pursuing a degree in the residential building industry as well as providing hundreds of smoke detectors for residents in the Spring eld area. Date: July 25, 2024 | Host Organization: HBA of Greater Springfield | Location: Relics Event Center Website: hbaspringfield.com
Melissa Henderson, Grace Teddy
Andrea & Doug Windsor
Cindy Slettevold, Chelsey Taylor
Mychael Lee, Joey Mahaney, Tyrone Walls, Caleb Phillips
Steve SanPaolo, Kendall SanPaolo, Adam Beatty, Clinton Warman
PHOTOS
BY ANNAH CROW
State of the State
A sold-out crowd gathered on the campus of Missouri State University to hear the nal State of the State message from Governor Mike Parson. Notable highlights include putting Missouri in position to be a leader in job creation and business development across the United States.
Date: July 30, 2024 | Host Organization: Springfield Area Chamber of Commerce | Location: Great Southern Bank Arena | Speaker: Missouri Governor Mike Parson | Website: springfieldchamber.com
Judy Brunner, Nicole Holt, Susan Provance
Justin Setser, Candice Reed, Stephanie Murphy
Kelly Anderson, Wayne Chipman, Beth Harville, Alan Hammer
Dr. Grenita Lathan
Governor Mike Parson
DOWNTIME On The Road Again
When she’s not steering the wheel as the owner of DermaHealth Laser & Skin Care Clinic, Cheryl Briggs is often found behind the steering wheel of her Jeep. Briggs enjoys o -roading locally, across the country and soon across the world. Locally, her favorite spot to visit is the Southern Missouri O Road Ranch (SMORR), just outside of Seymour. Nationally, Briggs loves to return again and again to Moab, Utah, and Colorado, where she bought her rst Jeep six years ago. She is pictured here on the Rubicon Trail in California.—Allie Free
