Contents Achievements
• Check Out What’s New in Service Automation 3.0!
• 3M India Executive Management visit
• IBO Accelerators Q3 Winners
• IBO Appreciation Week
• IBO DAY
Learning & Development
• IBO Learning and Development: Your Path to Growth and Well-Being
• Join the Leadership Experience Exchange Sessions in 2025
• 2024 Wellness Trends
• 3M HR, 3M Clubs, and 3M L&D Wellness Resources
Wellness Message from Chris LeBlanc
Senior
Vice President, IBO.
Dear IBO Team,
As we reflect on the past months, I am filled with immense pride and gratitude for the remarkable achievements we have accomplished throughout the year. Our journey continues to be nothing short of transformative and exciting.
The year 2024 has been marked by volatile economies, various geopolitical dynamics, and continued social unrest, all of which have impacted our operations in one way or another. Despite these challenges, IBO has successfully confronted and adapted to them, enabling another solid year for the company.
Looking back and reflecting on some of the great milestones that IBO was able to deliver, I believe we achieved (amongst many other milestones) to:
- Re-define our organization structure to enhance the way that we enable growth for the the Corporation.
Customer Facing, Customer Enabling, MTDE, Global Channel Services and the newly created CSOE (Corporate Services and Operational Excellence) pillars were established with the main goal to better serve our customers, and, as a way to create greater End to End efficiencies for the corporation by centralizing, standardizing and globalizing processes across the globe.
- Re-brand our organization to Integrated Business Operations (IBO), a name that represents our commitment to driving excellence and delivering value across all facets of 3M operations.
customers but most importantly; in evolving our organization to be a “best in class” organization in the way we serve our customers. I am confident that our continued efforts will lead to even greater advancements in the months and years to come.
- We have launched several Employee Experience (EX) initiatives, including the Education Support Program and Wellbeing360. These programs are designed to support your personal and professional growth, ensuring that you have the resources and opportunities to thrive in all aspects of your life.
- We welcomed two VERY important functions to our awesome IBO organization: Material Data Management (MDM) and Cash Application. These two areas perfectly compliment our End to End processes and make IBO not only more relevant to the overall organization but enhance the way we operate. Super big welcome to the teams!
- We continue to make progress in the largest company wide deployment system-ini-
- We continue to make progress in truly becoming a Global Organization. We introduced a new initiative that aims to increase the connectivity with our Areas and Functions by hosting our Quarterly TownHalls across the world. For me personally, this has been an AMAZING experience… We hosted our first-ever ‘around the globe, global townhall’ in EMEA and all what I can say is that I am so proud of this team! I feel this was a great success and I felt we were more connected with our IBOers across the globe.
- We have had many connections and Moments that Matter with great visits to our teams in China, Japan, Philippines, India, UK and Poland. Thank you to our teams for making us feel so welcomed and special thanks to everyone involved in making these visits so very effective and successful. Sooo looking forward to our next interactions and connections in 2025.
These are just a few of the many milestones we have achieved, and I am incredibly proud of the dedication and hard work that each of you has contributed. As we look ahead, I am pleased to welcome you to this ‘light’ edition of our magazine, serving as a prelude to a fresh new approach that we will unveil in 2025.
Thank you for your unwavering commitment and passion. Together, we are building a brighter future for our organization and the customers we serve.
You all should be proud of what you have achieved as a critical Central Organization, as individuals but most importantly as ONE TEAM (the best team that I can ask for…) !
Keep doing great things,
Achievements
Achievements
Check Out What’s New in Service Automation 3.0!
We're excited to share suite of enhancements for the bCom platform to improve both service and customer experience. The new Service Automation 3.0 functionality will improve order access for customers as well as provide the ability to self-solve order issues. The first phase kicks off on November 18th for a select group of customers in the US and UK.
What's New? Here Are the Highlights:
The first phase of this rollout brings some exciting new features to make customer interactions with 3M even better.
• Tailored Notifications for Better Engagement
Introducing the new Notification Preference Center! This feature allows our customers to add customized notification settings so they receive updates that matter most to them. It is all about keeping customers engaged and satisfied with timely and relevant information.
• Streamlined Order Management
Our upgraded Order Management system now makes it quick and easy for customers to check their order status and get detailed info with the improved Order Status and Order Details features. Plus, the new Global Navigation system makes browsing bCom a breeze, helping customers find what they need quickly and easily.
• Efficient Resolution of Order Issues
We've developed new solutions to help customers quickly resolve common order issues like invalid materials, price discrepancies, incorrect units of measure, and incorrect quantities (IOQ & MOQ). They can also request cancellations of orders and order lines as needed.
• Accessible Documentation for Enhanced Support
We know how important documentation is, so we've made key documents like Purchase Order Acknowledgments, Reacknowledgements, Invoices, and Packing Lists easy to access. This enhancement is about giving our customers the resources they need right at their fingertips.
Looking Ahead: Future Phases of Deployment
This is just the beginning! The next phases of deployment start in January, bringing these streamlined new features to even more customers. We're confident these enhancements will make the overall experience with 3M even better and streamline our service processes.
Stay tuned for more updates as we continue to take the bCom experience to the next level.
3M India Executive Management visit
Purpose of the visit: The primary goal of the visit was to gain an outside-in perspective, understand industry benchmarks, engage with customers and people. The team had the unique opportunity to visit shop floors, witnessing firsthand the capabilities and daily life of an agent. They observed how principles like lean, design thinking, and agile methodologies are applied to solve some of the toughest of industry problems. Discussions also revolved around marketing and digital experience trends, the influence of AI, and its positive impact on the lives of agents.
Key learnings: End-to-End View: Having a comprehensive view is crucial for problem-solving. Often, the root cause lies upstream and downstream.
Continuous Improvement: Seek ways to improve or automate processes without the fear of losing out.
Customer Connection: Staying connected with customers with continuously seeking feedback provides a constant stream of improvement ideas.
Learning and AI: Leveraging and understanding AI on how it can be applied within operations is vital for continuous improvement.
Culture of Belonging: With people returning to office and fostering a culture of belonging, collaboration, and connection is more important than ever.
Memorable moments: Throughout the visit, there were numerous opportunities to connect and network with the senior leadership team over lunch, dinner, and while traveling. These moments provided invaluable advice, perspectives, and learning from their experiences. The three days culminated in an IBO leadership connect session, a moment that will be cherished by many. It was a time of fun, sharing vision, best practices from the country, and engaging in interesting questions and leadership perspectives.
Highlights: The recent Executive Management Visit (EMV) to India with Karina Chavez (Group President CBG & IBO), Chris LeBlanc (SVP - IBO), and Angel Montpetit (Sr Director Corporate Services and Ops Excellence IBO) was a whirlwind of excitement, learning, and connection. Over the course of three days, we embarked on a journey that was both enriching and enlightening. The visit was packed with meetings with industry-leading experts, customers, and, of course, the IBO India Team.
Conclusion: Overall, the visit was incredibly fruitful, providing a wealth of knowledge and insights. The team is certainly looking forward to many more such connects in the future, as they continue to learn, grow, and improve.
Guilherme Araujo - Americas / Impact Creator
Q3 Winners
:Corporate Services & Operational Excellence
• Collaboration Strength within the Global AP Process Automation/Augmentation initiative.
• Invaluable expertise.
• Suggests valuable improvements to our solution.
Konrad
Quesada
- Americas / Impact Creator
Corporate Services & Operational Excellence
• Demonstrated exceptional leadership.
• Introduced better controls and optimized resource capacity management.
• Fostered a positive team environment that inspires innovative thinking and continuous improvement.
Katarzyna
Kupijaj
Customer Facing
- EMEA / Customer Champion
• Strives everyday to put the customer first.
• Working to improve collaboration between the CARE DACH team and Sales Reps.
• Improving processes, work methods, rules, and reducing internal disagreements.
Joanna Gao - APAC / Customer Champion
Customer Facing
• Active in the 3M GCA Women’s Leadership Forum.
• Collaborated and moderated a panel discussion with GCA high-level leaders.
• Takes leadership for process optimization and training.
Alexander Butler - Americas / Impact Creator
Customer Facing
• Dedicated to collaborating with BG Partners.
• Sets clear expectations and plans for future goals.
• Takes the time to understand each of his team members.
• Matches talent with opportunity.
Emilia Kreczmańska - EMEA / Impact Creator
Customer Facing
• Identified opportunities to reduce LOOP failures.
• Ensured accurate data for supported accounts to facilitate proper assistance.
• Advocate for improving LOOP, supporting customers and her peers.
Lamiaa Mouhine- Americas / Impact Creator
Global Channel Services
• Launched a SharePoint site for as a centralized hub for pre-shipment
• details, best practices, and SOPs.
• Collaborated with 3M liaisons, external customers, and inspection
• companies to gather data.
• Created detailed SOPs by Country.
Torsten Classen- EMEA / Impact Creator
Marketing Technologies and Digital Experience
• Excels at putting customers first.
• Extensive knowledge in technology.
• Simplifies complex technical details into actionable business strategies
Rachel Hallet- Americas / Impact Creator
Marketing Technologies and Digital Experience
• Continued expansion of role and technical proficiency.
• Self-initiated daily duties beyond what was already in place.
• Continuously improving back-end integration between 3M web properties, Tealium, and Adobe Analytics.
Martyna
Ziemba-Zięba
Customer Enabling
- EMEA / Culture Advocate
• Exceptional dedication to building and nurturing our MTO community.
• Fosters a sense of belonging.
• Maintains open and transparent communication to build trust.
• Creates an environment where everyone feels heard and valued.
Trung Trinh- APAC / Impact Creator
Customer Enabling
• Has created several Python codes to improve work efficiency and simplify processes.
• Contributions have significantly benefited the POS team.
• Results include: Reduced time on daily routine tasks, Easy extraction of data easier analysis
Malgorzata Lacka - EMEA / Leaders Choice Award
• Instrumental in the Design, Development, Proposal for Approval, Execution & Launch of IBO Education Support Program.
• Exceptional project management skills.
• Keeps everyone moving to complete actions on time.
Celebrating IBO Appreciation Week: Because You Matter!
From October 7 to 11, IBO celebrated it’s Appreciation Week, a global initiative to recognize and appreciate the invaluable contributions of our employees. The week began with leadership videos featuring motivational messages and included YamJam Day, interactive Q&A sessions with leaders, along with Global EDW cards and recognitions.
EMEA
Americas
To promote health and well-being, wellness activities such as Zumba and yoga classes were organized, along with a photobooth day with crazy props and informal coffee chats. The mobile competition and TikTok Appreciation Showcase allowed employees to display their creativity and talents, adding excitement to the week.
APAC
The celebration also included a virtual cooking contest, a scavenger hunt, an IBO Post-It Appreciation Wall, and food sharing among peers, fostering community and gratitude. IBO Appreciation Week was a resounding success, highlighting the importance of each employee’s role and reinforcing that they truly matter to the organization.
Achievements
A day of teambuilding and collaboration
We are trialing a new initiative that aims to foster a stronger sense of unity, cooperation, and, most importantly, trust among team members and their leaders. We aim to improve team dynamics, boost morale, and enhance our overall collaboration and productivity by engaging in interactive and fun exercise. In this trial phase, we will be running IBO day for countries with a headcount of 65 or more IBO Team Members. Based on the participation and engagement of the day, we will assess how we activate in other countries and virtually.
Some IBO Day activities:
• Motivational Talk
• Creative Thinking
• Communication Activity
• Problem Solving
• Relay Activity
• Food with your peers
• Global IBO Townhall See all the photos
& Development & Development
Development Development
Your Path to Growth and Well-Being
At IBO, we’re committed to supporting your career, well-being, and personal development. Our Learning and Development Program is designed to help you identify your current strengths, develop new skills, and build a balanced and fulfilling career. Here are three key components of the program that guide your journey.1. Roles and Skills Matrix: Find Your Roadmap to Succ
1. Roles and Skills Matrix: Find Your Roadmap to Success
Where do you stand now? Where do you want to go next?
The Roles and Skills Matrix is your personalized tool to map out where you are in your career and where you could be. Whether you’re looking to grow in your current role or transition to a new one, the matrix offers a clear path forward.
Here’s how it works:
• In Your Current Position: See what skills are required to complete your learning curve and master your role. Identify any gaps and explore learning opportunities to fill them.
• For Future Roles: If you’re interested in a new position, check out the skills and experience needed. This way, you can start building the necessary competencies and be ready when the opportunity arises.
Don’t forget to check out the FAQs and Job Aids for tips on navigating the Learning and Development Program. These resources, along with the matrix, can be accessed on our IBO SharePoint page—making it easy to find the guidance you need.
2. Education Support Program
Our Education Support program aims to help IBO 3M employees advance their learning. Whether you are taking a single education course or working toward a degree, diploma, online course, or certificate, review your eligibility to apply for support from IBO. Make sure to engage your supervisor and discuss if it makes sense for you to apply for the IBO Education Support Program.
Benefits:
• The opportunity to explore different options for professional development.
• The ability to gain new skills and knowledge relevant to current and future roles within 3M.
• Reduce the financial burden of further education costs.
• Clear and easy to follow application process for a positive employee experience.
• Equally attractive and available globally.
Quick Links:
IBO Education Support Website
IBO Education Support Application Tool
Please remember that the approval of every application is subject to meeting the requirements and subject to budget.
Application Cycle Calendar:
3. Wellbeing360: Your journey to becoming a better Integral 3Mer
At IBO, we believe that well-being isn’t just about checking a box—it’s about embracing a personal journey to grow, thrive, and become the best version of yourself. That’s what Wellbeing360 is all about: supporting you in becoming a more integral 3Mer by focusing on your work, wellness, and personal development.
Whether it’s enhancing your career skills, improving your mental and physical health, or pursuing personal growth, Wellbeing360 is here to accompany you every step of the way. With resources tailored to your needs, this program is designed to inspire and empower you on your journey.
Work Learning:
Career Health: Focuses on professional growth and career advancement.
Change Health: Equips employees to adapt to organizational and role changes.
Leadership Health: Develops leadership skills and strategies for managing teams.
My Role Health: Enhances understanding and mastery of one’s current role.
Diversity Health: Builds skills for working effectively across cultures and embracing diversity.
Wellness Learning:
Emotional Health: Focuses on emotional resilience and well-being.
Mental Health: Supports strategies for reducing stress and improving mental clarity.
Physical Health: Encourages bet ter health through fitness and lifestyle changes.
3. Top 5 Courses in October: See
Personal Learning:
Creative Health: Inspires inno vation and creativity in person al and professional settings.
Relationship Health: Promotes building stronger connections and effective communication in personal and workplace re lationships.
Languages: Explore new lan guages to enhance personal growth and cultural under standing.
And we’re just getting started! We’re thrilled to announce that Phase 2 of Wellbeing360 will launch in 2025, bringing even more opportunities and tools to support your development. Stay tuned as we continue to evolve and expand this initiative to help you unleash your full potential!
Let’s walk this journey together—because your growth and well-being matter.
Top 5 Courses in October: See What’s Trending!
Your colleagues are actively exploring new skills and making strides in their careers.
Check out October’s most popular courses on the IBO Development Hub:
1. Communication: Master Public Speaking & Presentation Skills with Confidence.
2. Diversity Health: Working Across Cultures.
3. Navigation Essentials: Job Aid - Welcome to IBO Development Hub.
4. Communication: Storytelling to Influence.
5. Continuous Improvement: Introduction to Continuous Improvement.
Need Customed Trainings?
We have a dedicated space within the IBO Development Hub where your team can post and create custom training that meets your specific needs! The IBO Work Processes and Systems area is designed for teams across IBO to develop interactive, impactful training modules that are engaging and effective for all learners.
Take advantage of this service and bring your team’s training ideas to life.
Ready to get started?
For more information, please contact: melizondo2@mmm.com
Join the Leadership ExperienceExchange Sessions in 2025: A Platform
for Growth and Collaboration
In October we launched the Leadership Experience Exchange initiative, inviting all IBO leaders to come together to network, and share their knowledge and experience.
In the two first sessions we covered “Leading Through Change with the ADKAR Model” and “Virtual Engagement and Year-End Summary & Appreciation”.
As we look forward to 2025, we are excited for the continuation of our Leadership Experience Exchange sessions where we will cover topics like Effective 1:1s, meaningful development conversations, stay interviews and many more.
We encourage all leaders to join us for these experience exchange sessions. Your participation is crucial in making these exchanges valuable for everyone. Let’s continue to grow together, leveraging the power of collective wisdom to drive our organization forward.
Stay tuned for more details on the upcoming sessions and topics.
We look forward to seeing you there and making 2025 a year of growth, collaboration, and leadership excellence! For more information, please contact:
isolnes@mmm.com
highlight a few of the top Wellness Trends from the year. Let us know - Have you tried any . There is tremendous evidence thathara hachi bu, a concept which reminds them to eat mindfully and stop eating when their stomachs
AI-powered precision nutrition is an innovative approach to dietary planning and health management that leverages artificial intelligence (AI) to create highly personalized nutrition recommendations. This approach takes into account an individual’s unique genetic makeup, lifestyle, health status, and dietary preferences to optimize their nutrition and overall well-being. As the medical and nutrition community begins to better understand the power of this precision to help individuals choose the best foods, dietary patterns, and supplements for their unique biology, this could drive increased consumer interest and trust in the field.
Nature is calling
Rucking
Rucking is a form of exercise that involves walking or hiking with a weighted backpack, also known as a rucksack. While regular walking benefits your minds, moods, and bodies, rucking is a low impact activity that can also help build endurance, improve heart health, burn calories, and strengthen bones.
Spending time outside in nature has become a significant health trend, often referred to as “nature therapy” or “ecotherapy.” This trend is supported by a growing body of research highlighting the numerous physical, mental, and emotional benefits of connecting with the natural environment. Overall, the trend of spending time in nature reflects a growing recognition of the importance of natural environments in promoting health and well-being. Whether through organized programs or individual activities, more people are seeking to incorporate nature into their daily lives as a way to enhance your overall quality of life.
3M HR, 3M Clubs, and 3M L&D Wellness Resources
Do you know the resources you have access to within 3M for healthy living and wellness? Below are some of the options we have as 3Mers, feel free to check them out!
• Join 3M Inspire on Viva Engage
• Visit 3M Inspire’s website for more health tips and inspiration
• Wellbeing360 – IBO’s 3M Learn bundles designed to support all aspects of your work and home self
• EAP – employee assistance program - EAP offers confidential counseling, support, and resources for a wide range of personal and work-related issues
• 3M Healthy Living – information and ideas to support your holistic health: physical, mental and emotional
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