ECO Mag-A-Zine: Edition #3, April 2024 by 3MECO

April 2024 Edition #3

Workshop Customer Facing OTC Latam APAC: Customer Support Power Hour+ Platform EMEA: Special Chats with Mats Session on SA 3.0 Global Channel Services CR and US Connection

Contents Achievements

• AP Miguel Alfaro Recognition

• CODA Credit Guard

• SIBG Newsletter

• Pricing Data QA Improvements

• Compliance Evolution

• CS and CIR Amazing Results

• Americas Leaders Connections

• Digital Accessibility Growing Trend

• GSC Costa Rica Visit

• Anchor Days

• C-F OTC Latam Workshop

• USAC CBG CIP Improvements

• Chats with Mats Session on SA 3.0

• ANZ ERP Deployment

• CS Power Hour+ Platform

• Social Goes GLOBAL!

Learning & Development

• Clipchamp for Video Editing

• The Benefits of Mind Mapping

• The Power of Infographics

Wellness

• 10 Keys to Happier Living

• Cultivating Daily Gratitude

• Workplace Relationships

• Why Mindfulness Is a Superpower

• The habits of happiness

• Mindful Listening

• Ways to Brighten Someone’s Day

Messages from ECO Leadership Team

Dave Iverson | VP CE

Our new Vision frames an energizing future for all of Us. We will realize this Vision, modernizing ECO and 3M for our customers, our communities and our shareholders, Let’s drive 3M Forward together!

Frederick K. Schiller | VP CF APAC

Even during immense change, hold true to your compass. Evaluate what are our biggest personal goals for 2024 and make them happen. It’ll be an experience we’ll each grow from and never forget.

Saomara Larreal | Director GCS

Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.

Angel Montpetit-Maac | ECO Project and Operations Director

In this time of change, I am embracing the opportunity to envision the great things that will happen as we bring our new 3M Vision to life. We are in this together and will succeed together. Stronger together, driving 3M Forward.

Chuck Stobbie | VP MTDE

In an era of remarkable transformation, technology is advancing at an astonishing pace. Our ECO team is proven, exceptionally adaptable and positioned to embrace these changes, delivering immense value to our customers and 3M.

Trent Blinkman | VP CF AMERICAS

Right now, innovations and changes are permeating every aspect of our lives. Let’s embrace the opportunity to surf on top of this wave vs. it rolling over us.

Mats Friberg | VP CF EMEA

As Heraclitus once said, ‘change is the only constant in life.’ This holds true in both our personal and professional lives. Therefore, let’s harness our resilience and open-mindedness to thrive in the face of it.

Jose Palma | ECO SMO Leader

The Spinoff may unleash change around the company. Let’s embrace this as an opportunity to transform and grow, creating a virtuous cycle that benefits our customers, employees, and shareholders.

Get to Know Terri Peterson :

Where are you based/live?

I live in Angle Inlet, Minnesota which is the northernmost point of the contiguous USA.

How long have you worked for 3M? 9 years.

What have you felt most proud of accomplishing?

Helping to transform digital capabilities to be customercentric. By making customercentricity the how we design, operate with speed, measure and think.

What is your hidden talent?

I am a “walleye whisper”, I have a knack of landing the biggest fish in the boat.

Tell us about your family, who you live with I am married and live with my husband (Tim) and dog (Vita). We have 2 adult sons (Zac & Parker) and daughters-in-law (Kaitlin & Nykeesha) and 1 grandson (Easton).

What things do you enjoy doing in your spare time?

Getting outdoors, I am passionate about fishing, boating, kayaking, snowmobiling and hiking in MNs best kept secret the Northwest Angle.

What is your favorite place to visit and why?

I don’t have just one favorite place to visit, I enjoy visiting cities like Paris for its history and iconic landmarks as well as natural wonders like Yellowstone for breathtaking views and hiking.

Would you Rather – winter or summer for the rest of your life and why?

I love both seasons, but probably chose summer over winter because I love time and activities on the open water.

If money was no issue at all, what would you buy?

Private jet to make my travel from the twin cites to the Northwest Angle easier and faster.

Please share with us your favorite joke.

This is your captain speaking, AND THIS IS YOUR CAPTION SHOUTING. I always laugh at Dad jokes.

Meet our People

Aysegul Ozoral

CF EMEA Coms Lead

I have been with 3M for almost 12 years, navigating through various roles such as Marketing Manager, Business Services Leader, OCM and Corporate Communication Lead.

My passion for Marketing and Communications has been a driving force throughout my career journey.

Things I love

• Food food food

• Dogs dogs dogs

A fun fact

Customer Facing EMEA

My birthday is on February 14th, which is also St. Valentine’s Day

A Quote that represents you:

”‘It is not the strongest or the most intelligent who will survive but those who can best manage change’ – Charles Darwin

Laura Espinoza Things I love

OTC Manager, COL & PE

I am Ecuadorian, married to Samir and have one teenager boy Habib of 14th years old. This year I’ll have 20 years in 3M most of them in the Customer Service Organization since we were part of Supply Chain until Customer Operations evolutionary changes we have had. I started in Ecuador and 11 years ago I moved with my family to Lima Peru where I am based up to now. So happy to be part of ECO!

• Table settings

Customer Facing Americas

• Meditation & Mineral rituals

A fun fact

In a college test I was selected for “Psychology”I chose “Economics” and destiny led me through Customer Operations!

A Quote that represents you:

“Seeing beyond the obvious!”

The Thundercats

Madlen Liebenow GSC Supervisor

I have been with GCS pretty much my entire 10-year career with 3M. I started as a contract worker in 2013 before moving to GCS Customer Service, where I held various roles. Today I live in Hugo, MN with my husband, 2 kids and 2 dogs (1 pet dog, 1 Police K9), but I was born and raised in a small town in Saxony, Germany, where my family still lives to this day.

Shelley Ehrman DO Comms Lead

Over the course of my career with 3M, I’ve held positions in Mktg Comms, Channel Mktg, eHub, Admin Ops, Meeting and Event Mgmt, and bCom Comms.

I live in Hudson, Wisconsin with my husband and our 6-year old rescue dog, Neo. We are proud parents of two grown daughters.

Things I love

• Chocolate

• Walks on a sunny Spring Day

• Game / movie night with my family

A fun fact

Most people can’t tell I’m from Germany because I don’t have the stereo typical German accent you hear on TV.

“Get to the Choppa!”

A Quote that represents you:

“Home is where the heart is”

Things I love

• Spending time with our 18-month old granddaughter, Everli

• Beach vacations

A fun fact

I’ve participated in 4 half marathons… and I don’t love to run

A Quote that represents you:

“Work hard, play hard”

CY Loh

Asia CIR Lead

I am based in Malaysia and have been with 3M for 23 years. I am married and have 2 Kids. I have a background in Applied Statistics & Operational Research.

Customer Facing APAC

Things I love

• Friends and Family outing

• Movies and Drama

A fun fact

I can speak 3 languages and 4 dialects.

A Quote that represents you:

“We don’t have a Great Day, we make it a Great Day!”

Meet our people

GCS MTDE DO

Maria Stress

Director CDF and PI Leader

I have been with 3M 15 years and have spent almost all of my time working with our Master data. I have been married for 30 years and have two children, two children-in-law, two grandchildren, and two dogs. I currently live in the Cheese Curd Capital of the World. I enjoy most spending time with family and friends – usually at a pool or at the lake.

Jeff Hanson

MTO Tech & Analytics Lead

I have been at 3M for 25 years in IT & ECO roles. My wife, Kris & I live in Rosemount, MN. We have two adult children, Kaylie & Jared. My wife is with Solventum, and my son is also a 3Mer. We have a cabin on Big Stone Lake, where we spend time with our family enjoying the pontoon and relaxing around the campfire.

Russ

Vander Wiel

Things I love

• Swimming

• Puzzles

A fun fact

I started working in IT before Year 2000 and once ran a program using punch cards and magnetic tape

A Quote that represents you: “You can only control two things – your actions and your attitude”

Things I love

• Winter vacations to a beach

• Spending time with my family

A fun fact

Grew up on a farm in South Dakota, raising livestock and crop farming.

A Quote that represents you:

“Teamwork makes the dream work”

Things I love

Marketing Data Capabilities Director

I started at 3M as a process engineer and worked in many factories for a few years. Most of my career has been related to 3M.com starting in the late ‘90s.

I live in downtown St. Paul with a collection of bicycles, instruments, and a few classic motorcycles.

• Cycling of all kinds

• Singing and playing music

A fun fact

Estou tentando aprender portuguese. É divertido!

A Quote that represents you: “Amor Fati (Love Your Fate)”

Customer Enabling MTO MTDE

Achievements

Achievements

“Appreciation can make a day, even change a life. Your willingness to put it into words is all that is necessary.”

- Margaret Cousins

ECO Accelerators Recognition Program is Coming Soon!

Spin-off Rules for Engagement

From April 1st to April 30th a set of rules were set to understand the engagement betweet Solventum and 3M employees, with the goal for both companies to operate independently as quickly as possible, enabling a smooth transition for our customers, suppliers, and employees.

We have created a quick guide docuemnt for you to understand and apply this rules in your day to day.

Please take 5 minutes of your time to read the

Global Channel Services CR and US Connection

In early April, our Costa Rican Global Channel Services team hosted some of our US team members for the first time since 2019. We met with customers, collaborated on CI projects, worked on 2024 stabilization efforts, hosted a town hall, and reviewed metrics.

It was very valuable to finally meet face to face and connect as a team. With four global locations these connection meetings are critical to our alignment, success, and servicing our customers.

Achievements

Going Above and Beyond His Daily Tasks – Miguel Alfaro

We would like to express our appreciation for the outstanding contributions made by Miguel Alfaro, one of our team members in AP Costa Rica. In addition to his daily responsibilities, over the past three months, Miguel has implemented various tools that have greatly benefited our team and improved our overall controls.

Leveraging his 15% time to help bring automation to his peers.

Thanks to Miguel’s exceptional contributions, our team is progressing to the next level and experiencing increased transparency in our progress throughout the organization.

Considering the comments received and with the idea of looking for alternatives that allow these spaces for collaboration, networking, and team connectivity, we are launching ECO Anchor Days.

Anchor Days are part of our Work Your Way Initiative, and are optional in-person days on the calendar when team members located near an office are invited to work together on-site. Enter the following 3M Go link to learn more about Anchor Days: Getting started with anchor days (sharepoint.com)

If you have any questions, please reach out to your leader or the EX & Change team.

CREDIT GUARD Navigating Risk with Data Science

A great example of how CODA is transforming Risk into an opportunity using data science capabilities.

Click the image to learn

all the information:

OTC Latam

Following the CF OTC LATAM Workshop in February, the leadership team shared the OTC Priorities for this year during the StayConnected session. With 40 initiatives in the pipeline, these priorities align with CF Americas Breakthrough Objectives and Global ECO Winning Strategies, focusing on Order Management, Service Automation, Customer Facing, CIR Collections, and the Health of the Organization.

The operational plan incorporates inputs from ECO Pillars, BG’s, Global Priorities, and regional needs. This year, our team will actively participate in project execution as part of their development plan. Join us on this journey towards excellence.

Click here to check the pictures of the event

TSIBG LATAM Newsletter

he SIBG LATAM team has created a newsletter intended to centralize the communication of several items including: pricing key contacts, relevant pricing updates for the region, and visibility of metrics with links to self-service tools that provide access to the most current information. The newsletter was launched this month (April 2024) and will be updated quarterly. The process is replicable to other LATAM BGs and is a potential best practice for other regions to adopt as well.

Customer Facing

Workshop

here to find out more

Click

Americas Achievements

TUSAC CBG CIP Improvements

he CBG USAC Team has achieved remarkable year-on-year improvement by utilizing the CIP dispute tool to find efficiencies and drive down the open A/R related to UMC disputes over the past 10 months.

There has been successful automation of 9 key customers for CIP back up documentation, better alignment of desks and a stronger partnership with Sales teams to provide what is needed for faster resolution of disputes. All these changes have resulted in over $364M reduction in CIP merch related disputes YOY.

Pricing data quality improvements

Since SAP deployment, we have learned there are many pricing and listing error hidden in the system that could cause legal and or compliance issue, order blocks, pricing complaints/disputes, CB claim errors, price leakage, and operation waste. Last June, ECO global and area operation teams worked together, leveraged what USAC pricing team had already built, globalized, and prioritized over 90+ exception (error) reports, established routine process to monitor and remediate these exceptions.

Result Highlight:

• Resolved over 1M exception (error) since July 2023

• Average 32% per month reduction in Complaint lines due to incorrect standard pricing or discounts, or incorrect deal price.

• Average 22% reduction per month in Blocked order lines due to incorrect pricing, or missing listing, or PIPO setup. Exclude R4 countries due to no baseline.

Click here to check more about these improvements

CF EMEA

CSpecial Chats with Mats Session on SA 3.0

F EMEA recently organized an exclusive “Chats with Mats” session dedicated to the Service Automation 3.0 initiative. Attended by 200+ team members, the event aimed to provide valuable insights and updates on this cutting-edge project both in an informative & interactive way.

After Mats Friberg, CF EMEA VP kicked off the session with his invaluable perspective, we had the honor of hosting Jamie Mulholland, Global Business Program Lead for Service Automation initiative. The session featured project update, planned functionalities, 2024 roadmap and next steps, followed up with an extensive Q&A session.

As the session received praise from participants for its relevance and clarity, CF EMEA will continue to be committed to empowering its team members via periodically updating them on this cutting-edge technology.

These sessions will also be offered in Americas and APAC later this month.

Check the recording here!

Introducing our latest compliance video series featuring Trent Blinkman, Customer Facing Americas VP. In this insightful series, Trent delves into the crucial topics of ethics and compliance, shedding light on their significance in today’s business landscape.

See the video here!

Achievements

ANZ ERP Deployment APAC

Excitement fills the air as ANZ prepares for a groundbreaking SAP deployment scheduled for November 2024. With the team’s recent triumph of passing Gate 1 on February 27th, the stage is set for a remarkable journey of transformation.

Despite resource constraints and a condensed timeline, the ANZ team has displayed an unwavering commitment to excellence. Their dedication and passion have propelled them forward, overcoming obstacles and setting the foundation for a successful implementation.

Click here to learn all the details!

CS and CIR Team: Empowering Sales Growth and Operational Excellence

The CS and CIR teams have proactively supported customers and business teams, maximizing support during the holiday season and enabling sales growth in January and February. With strong results, including a YTFeb. sales increase of 112% compared to QOR, completion of 100% CHK Channel Partner Assessments, and over 600 customer engagements for CNY Holiday Shipping, their actions have ensured timely order fulfillment and customer satisfaction.

Their dedication and collaborative efforts have elevated operational excellence and set the stage for continued success.

Click here to learn more

Customer Support Power Hour+ Platform

The Power Hour+ Yammer Community launched on March 5th, creating a platform for all customer support staff to engage and develop.

This vibrant community fosters collaboration, knowledge sharing, and personal growth, driving the team towards excellence.

Check the full information here

MTDE

FAmericas Leaders Making Connections

rom March 19 to 21, Digital Operations Americas leaders embarked on a journey to Costa Rica.

This visit provided a unique opportunity to con nect in person, gaining valuable insight into the work and challenges faced.

Through a series of focus groups, meetings, and team-building activities, a collaborative space was created, allowing everyone to contribute ideas, share experiences, and learn from one an other. The guidance and trust of Stacy Stueck, Steve Smith, Brittany Smith, Laura Morrison, and Harika Vanjarapu, along with the active participa tion of the entire MTDE team, were instrumental in the success of these visits.

Check the rest of the pictures here!

Social Goes GLOBAL!

As we enter 2024, the global significance of social marketing has nev er been more apparent. With enhanced brand visibility and data-driv en decision-making, businesses leveraging social media are poised for success in the digital landscape. 3M invests over $29 million annually in social platform advertising, generating 8 billion impressions across 18 platforms.

Under the leadership of Jo Monk, an expanded global team of social experts drives success.

Outlined below are the top three programs for 2024:

• Reducing social pages by 50%

• Social moderation

• Compliance

Join 3M Amplify at go.3m.com/Amplify to make a difference and be part of the social revolution.

GET INVOLVED! Check more here!

Achievements

MTDE

Digital Accessibility Requirements: A Growing Global Trend

The world continues to experience a shift towards inclusivity in the digital landscape. As technology becomes increasingly integrated into everyday life, ensuring that digital platforms, websites, and applications are accessible to all users is gaining significant traction in legislatures and courtrooms the world over.

This trend is driven by new legal mandates and increased international support for the Web Content Accessibility Guidelines (WCAG), a set of standards developed to ensure digital content is accessible to people with disabilities. WCAG includes guidelines for website design, development, and content creation.

Let’s explore some notable developments:

• United States: The Americans with Disabilities Act (ADA) mandates that online business platforms be accessible to all. The U.S. Department of Justice’s guidance in 2022 further reinforced this stance, leading to an increase in digital accessibility lawsuits.

• Canada: The Accessibility for Ontarians with Disabilities Act (AODA) requires organizations to ensure the accessibility of web content they own or manage as third parties. This mandate encompasses web content generated from 2012 onwards.

• Japan: Adherence to Japanese Industrial Standards mandates web services and products to comply with WCAG 2.0 level AA. These regulations are regularly updated to keep pace with technological advancements.

• Australia and New Zealand: Australia’s Disability Services Act, along with laws like the Disability Discrimination Act and Procurement Standard Guidance, covers accessibility in various sectors. New Zealand has its own Online Practice Guidelines focused on web accessibility for public and private services.

• European Union: The European Accessibility Act (EAA), effective from June 2025, aims to standardize accessibility requirements for products and services across the EU’s internal market. This directive holds significant implications for businesses in sectors such as online retail, banking, telecommunications, technology, media, and transport services.

• Latin America: Brazil’s Law for the Inclusion of Persons with Disabilities and Argentina’s web accessibility law emphasize inclusivity and equal access to digital environments.

The company is committed to implementing state-of-the-art accessibility standards through internal policies, accessibility training, and integration into procurement practices, recognizing that over 1.3 billion people worldwide live with disabilities.

For more information, please reference the Digital Compliance Viva Engage Community, the Digital Compliance page on 3M Go, or contact Brittany Smith or Jorge Calderon.

Click here to learn more!

Learning & Development

Development

Tech Tip of the Month

The Power of Clipchamp for Video Editing

Unlock your creative potential with Clipchamp. Its intuitive interface, versatile editing features, seamless collaboration, and accessibility options make it the ultimate tool for efficient and professional video editing.

Say goodbye to steep learning curves and hello to captivating videos that leave a lasting impact. Join us for an exciting introduction to Microsoft ClipChamp editing software!

Discover how this user-friendly tool can transform your videos in just minutes. From trimming and cropping to adding effects and transitions, you’ll learn all the tips and tricks to create stunning content. Don’t miss out on this 1min tutorial video.

The Power of Visual Communication: Enhancing Presentations with Infographics

Capturing and retaining audience attention is more challenging than ever.

Infographics are a powerful tool for enhancing presentations. By combining visuals and information, they simplify complex ideas and captivate audiences. Let’s explore their benefits.

• Simplify Complexity

• Increase Engagement

• Enhance Comprehension

• Improve Efficiency

• Boost Visual Appeal

Harness their power to elevate your presentations.

Watch this 2 min videos to learn more about inforgraphics Click

Learning & Development

to watch the video

Mind Mapping

Unlocking Creativity: Exploring the Benefits of Mind Mapping

In today’s fast-paced world, creativity is a highly sought-after skill. However, many individuals struggle to tap into their creative potential. In this article, we will explore the benefits of mind mapping as a powerful tool to unlock creativity and enhance problem-solving abilities.

What is Mind Mapping?

Mind mapping is a visual technique that allows individuals to organize and connect ideas in a non-linear way. Unlike traditional note-taking, mind mapping utilizes a central idea or concept as the starting point, with branches radiating outwards to represent related thoughts and associations. By visually representing ideas and connections, mind mapping stimulates both sides of the brain, encouraging creativity and enhancing memory retention.

To make the most of mind mapping, it’s important to follow some practical tips. Choose the right tools and software that suit your preferences and needs. There are various digital mind mapping tools available, such as MindMeister and XMind, or you can opt for pen and paper if that works better for you. Start with a central idea or concept and branch out from there, adding related thoughts and associations as you go. Use colors, images, and keywords to enhance creativity and make your mind maps visually appealing. Lastly, incorporate mind mapping into your daily routines, whether it’s brainstorming ideas, planning projects, or organizing information.

Watch the following 15min TedTalk by Ph.D. Hazel Wagner

Top Mind Mapping Courses on Udemy

Mind Mapping Mastery

Udemy’s Top Selling Mind Mapping course. Learn effective mind mapping to enhance your career and accelerate your studies.

Mind Map for Beginners

This course will take you as a complete beginner with carefully crafted time lapse videos that condense the normal 6 hours to learn this valuable life-long skill into 90 min. 02

We have prepared a slide with more information about Map Mapping and 3M, Click here to learn more

2024

Wellness

The following resourses have been found useful by some of our colleagues. Therefore, we are sharing to everyone incase you find something that helps you in your daily life.

10 Keys to Happier Living Article

Everyone’s path to happiness is different. Based on the latest research, we have identified 10 Keys that tend to make life happier and more fulfilling.

The habits of happiness Video

What is happiness, and how can we all get some? Biochemist turned Buddhist monk Matthieu Ricard says we can train our minds in habits of well-being, to generate a true sense of serenity and fulfillment.

See the 20 minutes video here!

See the full article here!