Top Reasons to Consider CTI Integration with Salesforce
1. Save Time
Salesforce CTI integration enables quick access of customer information for the service team so they don’t have to keep looking for it.
2. Boost Productivity
Service reps can divert inbound calls automatically with CTI integration with Salesforce, enabling them access automatic call distributor system.
Service teams can record inbound and outbound calls that can be used to generate essential reports to analyze performance and trends.
3. Track Performance
4. Improve Customer Experience
With service reps having quick access to customer data, they can easily attend to each customer and provide relevant solutions to them, thus boosting their experience.
Bring your Salesforce and telephony system together to boost the productivity of your service team and achieve customer satisfaction. Reach out to 360 Degree Cloud for Salesforce integration services.
Integrate Salesforce with CTI System