The third way –
GOING BACK TO THE FUTURE The alternative to these two choices is to go ‘back to the future’ and operate a hybrid model that reintroduces the old subscription model, alongside the pre-paid package. Introducing EdenRun. This new subscription model needs to be one that is fit for the modern era, however. As well as guaranteeing all break-fix requests are resolved, it also must cover hosting support, maintenance and licence management – as well as all those small change requests that are frequently required. Larger change projects – those likely to take a day or more to complete – are then handled separately through the pre-paid package arrangement. While this may seem a simple response to the challenges many CIOs are currently facing, the benefits are numerous.
10
