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25 Years of IT Services
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25 Years of Recognition
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Top Zycron Moments in 25 Years
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25 Years of Serving Our Communities
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25 Years of Growth
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Where We’re Located
Celebrating 25 Years of IT Services 1991 - 2016
25 Years of IT SERVICES It is with great pleasure that we present “Zycron: 25 Years of IT Services.” As Zycron's executive team, we are humbled by the opportunity to lead a team of professionals who, every day, are dedicated to fulfilling a vision that began 25 years ago. We are indebted to our employees, customers and friends, who are the cornerstone of Zycron’s success and have helped position us as a sustainable leader in the information technology industry. In 2015, we welcomed a new member to the executive team, Vice President of Operations Rochelle Taylor. Rochelle joined Zycron in 2001, and in her new role she plans, directs and coordinates the overall operational decisions for the company. Prior to becoming VP of operations, she served as director of human resources. It is the experience, tenure and leadership of team members such as Rochelle that propelled Zycron to another profitable year in 2015. This brochure is a special publication celebrating our company’s many milestones as we navigated the rapidly changing IT landscape since 1991. In this report, we give a nod to our history, review current company performance and set the Zycron Executive Team: (clockwise from top left)
has played an integral role in the Zycron story.
Darrell, Steven, Greg, Rochelle and Dennis
Darrell Freeman Founder and Executive Chairman
Greg Welch Chief Financial Officer
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tone as we embark on our future. We thank each one who
Steven Howard Smith President and CEO
Rochelle Taylor Vice President of Operations
Dennis Waggoner Executive Vice President of Sales
Who We Are When Tennessee native Darrell S. Freeman started Zycron in 1991 inside a 150-square-foot office with $2,000, he had no idea that 25 years later he’d be running one of the largest information technology services companies in the state. Today Zycron is an award-winning provider of IT services, employing more than 350 professionals across the country.
What We Do Zycron’s flagship services are providing IT solutions to many of the world’s largest agencies in both the private and government sectors. The core business model is structured into the three main components of consulting, outsourcing and project management
Zycron Team Members: (left to right) Senior Technical Recruiter, Scot Simpson; Memphis Office Manager, Demetria Graves; Zycron Latin America Director, Luis Fernando Sanchez
through our IT governance practice. We provide client-specific solutions across all industries, with extensive experience in health care, energy and util-
of a global industry leader. We are able to quickly scale
ities, and state and local government. We are also
up or scale down to accommodate client requests, and
able to provide competitively priced nearshore IT
we easily tailor solutions to fit our customers’ needs.
services at CMMI Level 5 competency through
We have spent 25 years developing an infrastructure
Zycron Latin America.
that can support a diversified, first-class client roster, many of which are Global 500 and Fortune 100 entities.
What Makes Us Last
Our low turnover rate of 8 percent annually (one of
Zycron is a uniquely sized company, which allows us
the lowest in the industry) is another plus that
to deliver solutions with the flexibility and personal
enables our clients to retain both the business and
attention typical of small firms, yet we’re equipped
technology domain knowledge base they recruit for
with the breadth of experience, expertise and clientele
as long as desired.
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Top Zycron Moments in 25 YEARS
Visit zycron.com/about/zycron-timeline for Zycron’s complete, year-by-year history.
1991 - Darrell Freeman founds Advanced Computer Services (which is later renamed Zycron), a retailer of hardware and software. His best friend Vincent Windrow joins the firm as vice president and serves 13 years. With two employees, Zycron's first year of operation yields $10,000 in revenue.
1992 - Zycron moves into a 1,000-square-foot office at the Nashville Business Incubation Center.
2008 - Zycron expands its project management office and codifies an IT Governance Practice. The City of Memphis awards Zycron’s PMO a contract to manage more than $8 million of the City’s IT projects.
2004 - Our Memphis branch opens. Followed by Dallas in 2005 and Denver in 2012.
1991 | 1992 | 1998 | 2004 | 2007 | 2008 | 2009 | 2011 |
1998 - Zycron establishes an annual tradition to donate hundreds of turkeys to our neighbors at Thanksgiving. This would become our flagship charity event.
1998 - Zycron opens its first branch office in Chattanooga, Tenn., to support its first major customer, Tennessee Valley Authority.
2009 - Steven Howard Smith is named chief executive officer. Having joined Zycron in 2007, and in his first year as CEO, he leads the company to a 38 percent increase in revenue.
2007 - Zycron launches its first international operations in Bangalore, India, providing offshore outsourcing capabilities. One year later, Zycron Latin America would be formed in Medellín, Colombia. 2011 - Employee totals top 300 for the first time.
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Since 1991, Zycron has extended its coverage nationwide and globally, in support of our growing client base.
2012 - Revenues topped $40 million for the first time. Zycron celebrated a significant five-year growth spurt from $18 million in revenue and 182 employees in 2008, to $43 million in revenue and 362 employees in 2013. Zycron navigated the worst recession since the Great Depression of the 1930s with tremendous success.
Locations with a Zycron Presence
Medellín
Bogotá
Mexico City
2015 - Zycron wins the national Best of Staffing Client Award for providing superior service to our clients.
2012 | 2015 | 2016
25 Years of GROWTH
> > > > > > >
2012 - Our corporate headquarters relocates to a new 11,300-square-foot facility in Nashville.
Employee Growth
Revenue Growth
1991 to 2015
1991 to 2015
40
38.4 35.8
35
(Million)
2016 - Zycron celebrates 25 years in the IT industry. The Nashville Business Journal names us the Top Tech Services firm in the city for the fourth year in a row.
Mexico City, Mexico Mexiico
Colombia, South America
400 350
30
300
25
250
20
200
19.4
174
150
15 11.4
10 5 $10,000
0
345
324
1991
50
2.6
1996
2001
100
100
2006
2011
2015
0
2
10
1991
1996
2001
2006
2011
2015
Zycron’s diversified client roster includes many Global 500 and Fortune 100 entities. Below is a snapshot of where our consultant staff was assigned to our clients in 2015. 12%
29%
Global 500 Clients Fortune 500 Clients
2015 Consultant Staff
State and Local Government Energy & Utilities Clients 6%
Other
47% 6%
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25 Years of RECOGNITION
Over the years, the Zycron team has received local, regional and national recognition from industry publications, professional organizations and peers.
Best of Staffing Client Satisfaction National Award
Music City’s Future 50, a list published by the Nashville Area Chamber of Commerce celebrating the fastest-growing companies in the area Inner City 100 by INC. Magazine, highlighting 100 of the fastest-growing privately held inner-city businesses in America No. 1 Tech Services Firm by Nashville Business Journal Nominated for Top 100 Projects of the Year by Info World Minority Business of the Year by Mid-South Minority Business Council
Finalist for Nashville Business Journal’s Best in Business Award recognizing some of Middle Tennessee’s fastestgrowing and best-managed companies. 50 Most Influential African-Americans in Technology (Zycron Founder and Executive Chairman Darrell Freeman) Regional Supplier of the Year by National Minority Supplier Development Council Nashville Entrepreneur Center Entrepreneur Hall of Fame (Zycron Executive Chairman Darrell Freeman)
Black Enterprise’s BE 100s list of service companies, an annual listing of the nation’s largest black businesses
25 Years of CUSTOMER SATISFACTION Since its inception, Zycron has intently focused on providing excellent customer service. The following are testimonials from current and previous Zycron clients:
“Zycron is committed to customer service and has proven its ability to provide high-quality IT resources. Their work has been exceptional, and I look forward to a continued relationship with Zycron for years to come.” “Our experience with Zycron since the beginning has been of a ‘partnership,’ one that has exceeded our earlier expectations and also delivered best class performance at significantly lower costs to us.”
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“Zycron is quick to respond to requests and is always working to meet the business need.” “Zycron has a very attentive representative team that listens to my needs and provides topnotch candidates for filling positions.” “Zycron completed a project that two other companies failed to complete. This was a project that any other entity spent at least 10 times as much to complete.”
Zycron Founder and Executive Chairman Darrell Freeman went “Over the Edge” in August 2015 to support Special Olympics of Greater Memphis.
25 Years of Serving Our
COMMUNITIES The Zycron culture is synonymous with a commitment to serve our community. Our team has contributed volunteer hours, monetary donations and sponsorship resources to countless organizations in the last 25 years. As an information technology services firm, we cherish collaboration with organizations that offer IT and education opportunities to those who previously had limited or no Zycron joined forces with one of our long-term clients to complete a Habitat for Humanity build in Nashville, Tenn., in November 2015.
access. Over the years, our support has ranged from sponsoring entities that provide career development programs for IT professionals, to donating laptops to high schools, and even to directly providing scholarships to students interested in IT. Our support goes beyond the IT field into the broader realm of general community service, where we support countless civic and nonprofit organizations that strive to assist the underserved population or citizens in crisis. Charitable work is an
Continuing an 18-year tradition, the Zycron-Nashville team donated turkeys to our neighbors for Thanksgiving. The 2015 event included our inaugural “block party” celebration with food, music and fun for the children.
element of corporate responsibility our leadership insists upon, and one that is a constant reminder of the principles upon which Zycron was founded.
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MEMPHIS 8275 Tournament Drive, Ste.100 Southwind Building B Memphis, TN 38125 901.748.2060 office 901.748.2448 fax
CHATTANOOGA
DALLAS
DENVER
5805 Lee Highway, Suite 204 Chattanooga, TN 37421 423.697.2016 office 423.936.4632 fax
15455 Dallas Parkway Suite 600 Addison, TX 75001 972.764.5180 office 214.614.4730 fax
8400 E. Crescent Parkway Suite 600 Greenwood Village, CO 80111 720.528.4000 office 720.302.1527 fax
facebook.com/ZycronInc
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NASHVILLE 413 Welshwood Drive Nashville, TN 37211 615.251.9588 office 615.251.9577 fax
twitter.com/Zycron_Inc
linkedin.com/company/zycron
youtube.com/user/zycroninc
zycron.com