ZEN Company Profile 2022

ZEN PETROLEUM

Message from the Managing Director

William Tewiah Managing Director

hen we initiated operations, ZEN was faced by the seemingly insurmountable task of establishing a local Oil Marketing Company (OMC) that could venture into and thrive in a sector that was widely dominated by multinationals. We faced that challenge head-on and within 12 years, we have seen consistent growth in the petroleum downstream sector, while maintaining our position as the market leader in the supply of fuel products to the mining sector in Ghana and West Africa. Additionally, we have invested in a rapidly expanding retail network, delivering the highest standard of service to customers who visit our stations across Ghana.

We are committed to the highest safety standards, to zero losses, zero accidents and to delivering value for people and communities.

We remain confident in our resolve to lead the way with clean fuel, to invest in safe, modern infrastructure and to always deliver for clients at the best price, best quality and best quantity.

Already over 10 years of the ZEN Way 2020 was an important milestone for ZEN as it marked the 10th anniversary as a company. For me, this continues to be a surreal, as it seems like only yesterday I was personally escorting tankers to the mines, when many doubted our capacity to succeed in the face of stiff competition. Now in 2022, as a result of the commitment of our over 1,000 results-driven and focused professionals, we have maintained our place as a reliable, safe and valuable partner in the supply of fuels and lubricants. It was also a tremendous honour for the entire organisation to be named one of Africa's fastest-growing companies in 2022 after a very thorough evaluation procedure. ZEN was ranked as the 28th fastest-growing company on the continent out of 79, which is a testament to the professional services we consistently provide as a business.

Together, we have proven that it is possible to build a local company that meets global standards and achieves global recognition. I look forward to another 10 years, as we grow into a bigger and even more efficient operation, upholding our shared values of Safety, Honour, Agility, Respect for the individual, Empowerment and Delivery.

We are committed to the highest safety standards, to zero losses, zero accidents and to delivering value for people and communities.

Overview

Employing over 1000 staff and supplying over 30 million litres of fuel a month, ZEN has consistently proven to be a reliable, safe and valuable partner.

stablished in 2010, ZEN is a solely owned Ghanaian Oil Marketing Company (OMC) that within ten years has attained enviable status as one of the Top 4 OMCs in Ghana and the market leader in supplying Fuel and Lubricants to mines across the country. During this time, ZEN has also established a fastgrowing retail network in Ghana, with 38 active service stations and a plan for 50 by December 2022.

Employing over 1000 staff and supplying over 30 million litres of fuel a month, ZEN has consistently proven to be a reliable, safe and valuable partner in the supply of fuel products to the industrial and retail sectors in Ghana and West Africa.

ZEN’s market position has grown due to:

Commitment to NO HARM

Leading the supply of quality fuels in the market

Providing fuel storage solutions

Supply reliability and security assurance

Customer-focused service delivery

Staff competence and capacity development

Creating value in our communities

Investing in safety and standards

ZEN is growing and evolving every day and will continue to expand in the future, upholding our commitment to:

Becoming an end-to-end fuels solution provider, investing in infrastructure and safety to ensure an operationally secure and reliable supply chain in high quality, clean, low Sulphur fuels

Expanding and modernising our retail network throughout Ghana

Offering additional ancillary services in the mining sector, including supply of; own-branded lubricants, specialty lubricants, coolants, degreasers, products quality testing and condition monitoring

customer being the reason we exist;

to zero harm, and service with integrity. With ZEN a litre is a litre and you don’t get less than you paid for

the years, ZEN has successfully earned a reputation for:

of superior quality petroleum products, working with leading international suppliers, and being the first to supply low Sulphur diesel in Ghana.

safe, zero losses, secure, and on time service delivery.

of value-added services such as:

inventory

facilities management

Technical advisory support

Engineering services

Training

fuel storage facilities

fuel depots with multiple loading and dispensing points

supply

filtration systems

condition analysis services

Journey So Far

„ Won contract for the supply of lubricants and services to African Mining Services (AMS), including on-site management and consignment stock, and installed bulk oil facilities at Iduapriem mine.

„ Commissioned lubricants and fuel analysis laboratory in Tarkwa in collaboration with WearCheck.

2009

„ ZEN started operations with a contract to partly supply fuel to Gold Fields’ Tarkwa mine.

2013

„ Won contract for the supply of fuel and lubricants to Kinross Chirano Mine (12m lts p.a)

„ ISO 14001 Environmental Management System accreditation achieved.

„ BS OHSAS 18001 Health &

Safety Management System accreditation achieved.

2014

2010

2012

„ Won contract for the supply of fuel and services to Asanko Gold Ghana Ltd - Adansi Mine. Installed fuel and lubricant storage and dispensing facilities.

„ Won first green field project contract to; design, build, own and operate a 250,000 litre fuel depot facility for Adamus Resources Ltd.; complete with vendormanaged consignment stock, fuel management system and on-site personnel for a consumption of 12m litres p.a.

„ Won contract as sole supplier of fuel to Gold Fields’ Tarkwa and Damang mines, including takeover of facilities and operating the fuel storage facilities at 7 distinct locations.

„ Officially started trading as ZEN Petroleum Ltd.

2016

„ Appointed as a Castrol

Authorised Distributor for Ghana.

2011

2017 2019

2015

2018

„ ISO 9001 Quality Management System accreditation achieved.

„ Launched ZEN Lubricants in co-operation with Oryx Energies.

„ Won contract for the supply of fuel and services to Newmont Ahafo mine, Ghana (36m lts p.a.)

„ First OMC in Ghana to introduce supply of Ultra Low Sulphur Diesel <15ppm Sulphur.

„ Celebrated 1000 LTI-Free days in April 2018.

„ Commissioned new fuel storage depot at Tarkwa mine with over 5 million litres capacity.

„ Increased retail capabilities with 19 operational service stations across Ghana.

„ Celebrated 1500 LTI-Free days.

„ Opened the first filling station in Ghana designed, constructed and operating in accordance to The Blue Book; equipped with double wall tanks, leak detection, overfill prevention, flame arrestors, oil separators etc.

2020

„

„ Named no.2 OMC in Ghana in April 2020.

„ Won contract for the supply of fuel and lubricants to Perseus Mining Gh Ltd - Edikan mine (30m lts p.a.)

„ Won contract for the supply of fuel and services to AngloGold Ashanti - Iduapriem mine (25m lts p.a.)

„ Won a 2-year contract with ENI which involves bunkering fuel for their service vessels to the rigs.

„ Re-awarded a 2-year contract with Chirano Gold Mine.

„ Expanded retail capabilities with new service stations in Apremdo, Gurugu, Lartebiokorshie, Sagnarigu, Sowutuom,Techiman amongst others.

Recognised as one of the Financial Times Fastest Growing Companies in the African Continent. Ranked #28 out of 79 selected companies after a rigorous selection process.

2022

DELIVERING INNOVATION

TRACKING

Live tracking of all delivery vehicles



To improve customer engagement and cultivate loyalty among our growing and evolving customer base, we have developed value added innovations including the ZEN App and ZEN Pay, our customer loyalty card.

MOBILE PAYMENTS

Mobile payment systems to increase safety for the retail stations

CALL FORWARDING SYSTEMS

At all ZEN depots, including driver and vehicle recognition

AUTOMATION

Automised dipping and stock taking of all ZEN’s inventories in all of its various tanks

APP Customer App to provide the latest information on network, pricing and offers

In September 2019, ZEN Petroleum opened the first service station in Ghana designed, constructed and operating in accordance with The Blue Book. It is equipped with double wall tanks, leak detection, overfill prevention, flame arrestors, oil separators and other key safety features.

At ZEN, we recognise that innovation can aid efficiency, and most importantly prevent accidents or losses. Our employees are committed to a safe environment and ZERO losses, and will match innovation with human capital to achieve these core goals.

ZEN PETROLEUM

ZEN PETROLEUM

Service

Offerings

The only fully integrated supply chain in Ghana

Astra is a fully licensed BDC, able

import and

ZEN Terminals

a fuel depot in Takoradi with over 30,000 MT of

Ladybird Logistics is a state of the art petroleum trucking company, run and operated by women. Operating with 25 trucks and zero losses

ZEN Transport is the logistics arm of our Retail Operations, transporting fuel to ZEN’s service stations across the Ghana

ZEN’s robust bunkering operation serves merchant ships, service vessels for the offshore oil and gas industry.

Ancillary services in fuel testing and lubricants

ZEN provides end-to-end fuel solutions for its customers and has also invested in complimentary ancillary technical support services such as WearCheck Ghana Limited for Used Oil Analysis. We are committed to providing a seamless service to our local and regional customers, sharing best practices with new customers, ensuring the standardisation of service levels and working with customers to save on cost and avoid losses.

ZEN is the leading fuel supplier of fuels and lubricants to mines in Ghana, investing in a secure, safe and reliable supply chain

ZEN’s retail network is growing, with all stations undergoing major refurbishments to create a network of modern, user-friendly stations

Service Profile

Ladybird Logistics is an all-ladydrivers’ logistics company operating from Takoradi in Ghana. Since its establishment, the company has become internationally recognised for standards set in promoting local ownership and accountability, in line with its goals to:

• Operate a state-of-the-art fleet in terms of performance, safety and environmental impact, with a focus on aluminium as opposed to steel bulks

• Exclusively employ and empower women drivers

• Enable women venture into the maledominated industrial logistics sector

Ladybird was born out of a desire to make a difference through diversity and inclusion, in an ecosystem where trucking is considered too difficult for women, coupled with frustrations from dealing with an erratic and unreliable system. What started as a “radical” idea with 11 trailblazing women on 15th October 2018, has grown into a thriving business employing over 70 staff with 45 women drivers. As the only company exclusively employing women truck drivers, Ladybird seeks to empower, equip and inspire women everywhere to thrive in maledominated industry.

With media features from CNN, BBC Africa, France24 amongst others, Ladybird has made a concerted effort towards reforming the narrative around what a woman is supposed to do and what she is capable of. At the heart of Ladybird’s corporate ethos is the belief that, women empowered and equipped with opportunity, can bring transformational change to society.

Ladybird takes pride in its record of safely transporting fuel and other products to customers on time and in full, with zero loss. With a focus on improving road transport safety, Ladybird has put in place required measures and resources to raise the safety

Ladybird has made a concerted effort to change the narrative around what a woman is supposed to do.

The Global Transportation Leadership Award

Last year, Ladybird Logistics was named among recipients of the 2019 “Top Woman-Owned Businesses in Transportation”. The prestigious award was announced by the Women In Trucking Association (WIT) through its official magazine, the ‘Redefining the Road magazine’.

The WIT global list of women-led companies was created to recognise women in leadership and encourage more women to become proactive leaders in their organisations – and even start their own trucking businesses, WIT president and CEO Ellen Voie explained.

Ladybird Logistics scales operations with 36 drivers

Since commencing operations in 2018, Ladybird logistics has set the pace in providing the best quality service with its first-of-a-kind model of recruiting a full team of women drivers. The company has now grown to 45 professional, vibrant and high-skilled drivers, with 14 in training.

standards of bulk road vehicles (BRVs), and to improve the safety attitudes of drivers.

To be consistently effective, Ladybird identifies the right talent, with significant investment in training towards equipping the team to work differently and to push boundaries in terms of professionalism and safety.

Ladybird is guided by its SPEIR (Safety, Professionalism, Excellence, Integrity and Respect) values and a cultural commitment to: LOVE all; WORK hard; THINK “we” not “I”; SPEAK openly and honestly; BE confident and clean; LAUGH often.

The program supports WIT’s overall mission “to encourage the employment of women in the trucking industry, promote their accomplishments, and minimise the obstacles they face” Brian Everett, publisher of Redefining the Road magazine added.

The Top Woman-Owned Businesses in Transportation of 2019 were recognised at the Women In Trucking Accelerate! Conference & Expo in Dallas, Texas, USA.

The growth in the number of drivers strengthens the company’s resolve to provide more opportunities for women in this maledominated industry. New drivers on the team are expected to add to the over 520,000 km driven by their colleagues, without lost time injury (LTI), and contribute towards maintaining the company’s already stellar reputation.

The Ladybird drivers training programme is implemented in partnership with Scania West Africa, WATA (West African Transportation Academy) and the Ghanaian Armed Forces Mechanical Transport School (AFMTS).

ZEN PETROLEUM

Service Profiles

Astra Oil Services is a Ghanaian owned Bulk Distribution Company (BDC) licensed by the National Petroleum Authority (NPA) with a mandate to import and distribute high quality, refined petroleum products. Primarily, the company supplies Automotive Gasoil and Gasoline 91, to the local and regional West African markets.

Efficiency and safety are nonnegotiable requirements that guide all operations, along with a commitment to always provide the most competitive offer to clients, through continued investments and improvements across Astra’s supply chain.

Guaranteed security of product

Through an integrated supply chain structure and exclusive international arrangements, Astra’s customers are guaranteed security of product supply all year round and the importation of low sulphur diesel, with sulphur content of less than 50ppm.

Astra supplies in Takoradi through the ZEN Terminals depot, with operations in Tema, Kumasi and Buipe.

TERMINALS

ZEN Terminals is a wholly Ghanaian owned company licensed by National Petroleum Authority to provide petroleum terminal services. In December 2019, ZEN Terminals vastly expanded its operational capacity with the acquisition of a Takoradi based petroleum terminal facility with a storage capacity of 30,000 MT. This is a strategic step in achieving growth and expansion goals in the petroleum downstream sector: to import our own petroleum products and to store and distribute to customers in the mining, upstream oil & gas exploration as well as the production and retail sectors of Ghana.

ZEN Terminals is also well positioned to offer terminal throughput services to BDCs operating in the Western & Central Regions.

Established in 2020, ZEN Transport Limited (ZTL) is a dynamic and innovative transport and logistics company, with a fleet that provides fuel delivery solutions across Ghana. As a fuel transport services arm of ZEN Petroleum, ZTL forms a crucial component in the company’s supply chain, with operations centres in Buipe (Northern Region), Tema (Greater Accra Region), Takoradi (Western Region) and Kumasi (Ashanti Region). ZTL’s services cover the entire country, servicing ZEN stations and clients nationwide.

With a vision to become an integral part of our clients’ supply chain requirements, ZTL strives to understand our clients’ business and provide customised transport solutions that include; competitive rates, an authentic approach to real customer service and a proactive approach to meet clients’ expectations, while providing a superior and timely product and delivery service.

Staff Profiles

ZEN has always been and will continue to be a fantastic place to work since the environment fosters innovation and forward-thinking.

Name: Rosina Raphael

What is it like to work at ZEN?

ZEN has always been and will continue to be a fantastic place to work since the environment fosters innovation and forward-thinking.

Number of years at ZEN: 1 year and 4 months

What is the most exciting thing about your role?

Working to satisfy the customer and having the pleasure of working in a safe environment with colleagues who are enthusiastic about what they do.

Tell us about your greatest achievement at ZEN

The ability to solve problems without escalating them and challenging myself to the extra mile to achieve results has been an exceptional working exposure.

How has working at ZEN impacted you as a person?

ZEN has afforded me the opportunity to perform a number of duties while collaborating with dedicated coworkers to achieve goals. The idea that the customer is the reason ZEN exists has enhanced my customer service skills.

What does the ZEN way mean to you?

The ZEN way means the “Safe Way”, being innovative, expanding our footprints to become a worldclass company and satisfying our customers.

Staff Profiles

Name: Nii Ayi Hyde

ZEN has helped me to be a more proactive thinker, enabled me to anticipate the improbable and to always think outside the box.

Number of years at ZEN: 12 years

What is the most exciting thing about your role?

Working to meet all clients’ needs in a safe and timely manner, also realising the vast amounts of fuel moved to various parts of the country at the end of every month.

How has working at ZEN impacted you as a person?

It has helped me to be a more proactive thinker, enabled me to anticipate the improbable and to always think outside the box.

Tell us about your greatest achievement at ZEN

What is it like to work at ZEN?

Pretty much a relaxed atmosphere, albeit serious work is always ongoing, decisions being made on the spur of the moment and easy access to very top management.

Working with a team of dedicated staff and overcoming most obstacles we’ve encountered. Even when it seemed like things would grind to a halt, we kept pushing to achieve desired results. And also adding value to ZEN on the whole.

What does the ZEN way mean to you? Anything can be achieved with the right mental attitude.

Position: Pump Attendant (Retail)

Position: Schedule Manager (Head Office)

ZEN PETROLEUM

Staff Profiles

You are always surrounded be people who are willing to support you in any way possible right from the top to the bottom.

Name: Mercy Smith

Position: Commercial Manager

Number of years at ZEN: 5 years

Tell us about your greatest achievement at ZEN

Difficult to select one, there is nothing greater than having my efforts recognised by being promoted to Commercial Manager but I will never forget the excitement I felt when I was told that one of my reports would be used as a Demonstrated Value Record (DVR) in Lubricants tenders.

How has working at ZEN impacted you as a person?

Working at ZEN has made me much more confident in myself. My role is predominantly based on relationships (external and internal). Having to sell the ZEN brand to customers and providing after sales service requires confidence. How would customers believe you if you are not confident in what you say!!

Staff Profiles

What is it like to work at ZEN?

It is a delight to work in ZEN. You are always surrounded be people who are willing to support you in any way possible right from the top to the bottom.

What is the most exciting thing about your role?

Each day is different – never a dull moment!!

What does the ZEN way mean to you?

I believe the ZEN way is working collectively towards the goal of changing the stereotypical belief that a local Ghanaian company cannot have and maintain international standards.

The path to this goal is in our SHARED Values: Safety, Honour, Agility, Respect for Individual, Empowerment and Delivery.

If you want to go fast, go alone but if you want to go far, go as a team.

Name: Charles Korang

Position: Station Manager (Retail)

Number of years at ZEN: 5 years

What is it like to work at ZEN?

ZEN is a good family. A hardworking, result-driven family that is unique in ways unimaginable with a love-filled atmosphere that runs deep, trickling from the top right to the bottom.

What is the most exciting thing about your role? The joy I find in my role comes from serving others, be it, clients, or colleagues and seeing my team transform to becoming good and then better at what they do. It is not a smooth sail, but the journey is exciting for me. Tell us about your greatest

achievement at ZEN?

I believe no achievement, no matter how great or small, took a single leap to accomplish. I am more about doing the little things right always. That one tiny step that may seem insignificant today but makes me better than who I was yesterday is my greatest achievement. That is what I take pride in at ZEN.

How has working at ZEN impacted you as a person?

Over the years, ZEN has taught me how well it pays to be diligent in everything I do. This attribute together with integrity, commitment and team, I have become a better leader than I was some time ago. As we are constantly reminded, “If you want to go fast, go alone but if you want to go far, go as a team’’

What does the ZEN way mean to you?

The ZEN way is about breaking barriers. The ZEN way is about showing that you can be anything despite the stereotype that exists in our society. The ZEN way is a forward-thinking concept about the possibility of a better Ghana and the world at large.

ZEN PETROLEUM

ZEN PETROLEUM

Retail Services

 ZEN has recently expanded its retail service offerings with a nationwide roll-out of its range of premium, high performance engine oils and lubricants for cars and light duty vehicles operating in severe conditions.

ZEN Lube is part of the third tier in ZEN’s brand hierarchy, which includes additional service offers at our ZEN Shops and Lube Bays, across retail sites.

ZEN has a growing retail network of fuel service stations, which is expanding every month. Additionally, all stations are undergoing major refurbishments to create a network of modern user-friendly stations, where safety and customer service are at the forefront of the design.

The ZEN retail network consistently offers the lowest pump prices across Ghana, compared to other fuel retail service providers. Available to customers at the retail stations are ZEN’s quality lubricants, in addition to a convenience shopping option and other vital ancillary services. As a result of our unique approach to service integrity and customer appreciation, a consistent and loyal customer base is evolving, recognising ZEN’s commitment to the 3Rs of: Right Quantity and Right Quality at the Right Price. ZEN has a dedicated investment program to identify sites with the best network fit for development, to meet the needs of customers. The vision of ZEN Retail is to be a market leader in affordable high-quality fuel for the ordinary citizen.

Retail Services

ƒ ZEN Station

ZEN has a dedicated investment program to identify sites with the best network fit for development, to meet the needs of customers. The vision of ZEN Retail is to be a market leader in affordable high-quality fuel for the ordinary citizen.

THE ZEN RETAIL NETWORK

NAME OF STATION DISTRICTLOCATION

NORTHERN ZONE

Tamale Choggu Kakpagyilli

Damongo Sawla Walewale Sagnarigu Gurugu Buipe Kanvili Bolga Savelugu Nalerigu Wa

MIDDLE ZONE

Ejura Drobo Yeji Sunyani Techiman Kenten Ayanfuri Akom

Asokore Mampong Manhyia Dichemso

WESTERN / CENTRAL ZONE

Takoradi Habour Road

Essuekyir Mpintsin

Sekco Junction Mankesim

Agona Nkwanta Apremdo Sekondi Ekuase

ACCRA / EASTERN ZONE

Odorkor

Dodowa Sowutuom Kasoa

Lartebiokoshie Akim Afosu Adabraka Korle Gonno Mallam Ofankor

Tamale Tamale Damongo Sawla Walewale Tamale Tamale Buipe Tamale Bolga Savelugu Nalerigu Wa Ejura Drobo Yeji Sunyani Techiman Ayanfuri

Kumasi Kumasi Kumasi Kumasi Takoradi Cape Coast Takoradi Takoradi Mankesim

Agona Nkwanta Takoradi Sekondi Accra

Accra Accra Accra Accra

New Abirem

Accra

Accra Accra Accra

Sagnarigu District

Tamale Metropolitan District

West Gonja District

Sawla-Tuna-Kalba District

West Mamprusi District Sagnarigu District Sagnarigu District

Central Gonja District

Tamale Metropolitan District

Bolgatanga Municipal District

Savelugu Municipal District

East Mamprusi Municipal Assembly Wa Municipality

Ejura/Sekyedumase District

Jaman South Municipality

Pru District

Sunyani Municipal District

Techiman Municipal District

Upper Denkyira West Municipality

Afigya Kwabre District

Asokore Mampong Municipality

Kumasi Metropolitan District Kumasi Metropolitan District

Sekondi-Takoradi Metropolitan District

Cape Coast Metropolitan District

Sekondi-Takoradi Metropolitan District

Sekondi-Takoradi Metropolitan District

Mfantseman Municipal District

Ahanta West District

Effia-Kwesimintsim Municipality

Sekondi-Takoradi Metropolitan District

Accra Metropolitan District

Shai Osudoku District

Ga Central Municipality

Awutu Senya East Municipality

Ablekuma Municipality

Birim North District

Korley Klottey Municipality

Accra Metropolitan District

Weija Gbawe Municipality

Ga North Municipal District

ZEN is creating a network of modern user-friendly stations, where safety and customer service are at the forefront of the design.

ZEN PETROLEUM

Service Profiles

Lubricants

ZEN started blending its own branded lubricants with key partner Oryx Energies, from a blending plant in Togo that was commissioned in 2010, and with a blending capacity including Engine Oils, Transmission Oils, Hydraulic Oils, Gear Oils and Synthetic Oils in various pack sizes.

ZEN is also the West African Distributor for Whitmore’s Greases, and an authorised distributor for Castrol in Ghana.

ZEN Bunkering

Clean economy fuels to save on maintenance costs

ZEN has a robust bunkering business in Ghana and supplies significant volumes of Marine Gasoil (MGO) to vessels at the ports. ZEN bunkers meet ISO 8217-2010 specifications and supply; Onshore, Anchorage and Offshore; with potential to serve customers across the wider West Africa region.

We specialise in competitively priced, clean low Sulphur MGO, which is the best fuel for vessels’ engines to ensure high performance, whilst saving on maintenance costs.

To ensure convenience and customer satisfaction, we offer unmatched fuel supply security in the industry, with access to terminals and storage facilities strategically located in coastal areas and inland. Additionally, to guarantee reliability of supply of consistently clean low Sulphur MGO, we have partnered with BP Oil International to secure the integrity of the quality fuels supply chain.

We supply a wide range of customers across various industries; from merchant ships to service vessels for the Offshore Oil and Gas Industry. Due to our reach in the industry, we were the supplier of choice to the French Navy, when they paid a working visit to Ghana in March 2018.

Used Oil Testing and Oil Condition Monitoring

Operational since 2013, WearCheck Ghana Limited specialises in reliability solutions services and the scientific analysis of oil and other fluids from mechanical and electrical systems. Their work helps boost the availability and reliability of components, thereby empowering our customers to operate more efficiently and save money on maintenance.

WearCheck has recently upgraded their laboratory in Tarkwa, into a state-of-the-art testing centre which can now conduct transformer oil, coolant and fuel analysis - amongst a host of additional services – in addition to traditional used oil analysis. The new laboratory, situated at ZEN’s Operations Centre, is kitted out with top-ofthe-line instruments that enable extensive advanced testing to be done, and its human resource base has been strengthened with the employment of additional laboratory technicians.

ZEN PETROLEUM

Mining Services

ZEN has been delivering fuel, lubricants and associated services to leading mine sites in Ghana since its first contract award in 2009.

The leading supplier to mines in Ghana

Within 10 years ZEN has become the leading fuel supplier to mines in Ghana. To ensure a reliable and secure supply chain for quality fuels to the mines, ZEN works closely with BP Oil International to ring-fence its supply chain for the timely delivery of quality fuel to customers. The implementation of a customer-focused model has been successful, ensuring our position as market leader in Ghana. From day one, ZEN understood the critical importance of the fuel supply chain to meet the schedule

requirements of mines operating around the clock. For this reason, considerable investments have been made, where possible, in storage and transport facilities as well as the development of different modular options for fuel storage installations. In addition to arranging fuel deliveries, ZEN also performs consignment stock delivery services and full fuel depot management services on site, as and when required, with training and safety programs for frontline staff on discharging and handling of fuel.

ZEN Delivers

ZEN remains the supplier of choice, delivering to the largest and leading mines in Ghana, including; Gold Fields, Newmont, Asanko Gold, Golden Star, AngloGold Ashanti, Perseus, Kinross and Adamus Resources. Other customers include mining services contractors; AMS and PW. ZEN continues to develop as a holistic, end-to-end fuel solutions provider to the mining industry, supporting our customers to optimise their total cost of ownership of related assets.

Modular Mobile Fuel Facilities

We understand the fuel supply chain

Some of our clients

ZEN has made, and continues to make, significant investments in storage facilities and infrastructure to improve the security of supply to customers. Due to the often challenging geographical locations, ZEN has developed three different modular mobile storage tank options for mining sites, to further secure the availability of supplies. All options are scalable and can be deployed in a short space of time, to give customers comfort of adequate fuel stocks present at site.

Details of the modular options can be found on www.zenpetroleum.com

ZEN PETROLEUM

Storage Facility Assets

n Q3 2018, ZEN commissioned its 5.4 million litre capacity fuel storage facility for Gold Fields Ghana Limited’s Tarkwa mine. The four tanks, including 2 main storage units and 2 day service tanks, have been built to the latest technology standards in the industry, with delivery pumps capable of discharging a BRV at 4000 litres per minute. The tank farm also houses a complete bulk lubricants facility and can accommodate up to 6 tankers at any point in time. It has a separate unit for a staff canteen, offices, changing rooms and restrooms.

The construction of this facility by ZEN was a critical development for the mine and will further improve fuel supply security at site to about 3 weeks of stockholding. The whole project was completely managed and financed by ZEN, and constructed by ORSAM Ghana Limited.

ZEN looks to deliver such projects to customers wherever possible; to offer modern fuel storage facilities built to latest technology standards in effectiveness of design and efficiency of use.

Significant Investment in Security of Supply ZEN has committed to significant investments for its mining customers including the construction and management of fuel depots at key sites. Such investments include a 250,000 litre depot in Nzema, a 500,000 litre depot in Ayanfuri, an 800,000 litre depot in Manso Nkran, and a 5.4 million litre depot in Tarkwa.

The four tanks, including 2 main storage units and 2 day service tanks, have been built to the latest technology standards in the industry.

ZEN PETROLEUM

The ZEN Way

No Compromise on Safety and Service Standards

If it cannot be done safely, it cannot be done right.

Global Standards and Local Capability

In August 2013, ZEN embarked on an ISO Certification Program. After months of rigorous reengineering of operating processes and procedures, ZEN achieved certifications for the following:

• ISO 9001:2008 – Quality Management System

• ISO 14001:2015 – Environmental Management System, and

• BS OHSAS 18001:2007 –

Occupational Health and Safety Management System

The customer is the reason ZEN exists, and it is with the customer in mind that ZEN has developed a holistic, compliant operations model to protect the environment, staff, assets and the safe transport of fuel.

Health Safety & Environment

ZEN believes that without strict adherence to HSE standards, there is no room for our business to exist. That is the reason we take our HSE very seriously and ensure that compliance is enforced every time. Our key strategies emanate from Hazard Identification, Mitigation Processes, Emergency Response and Recovery Processes to cover every single task we perform at our operating sites. HSE in the ZEN WAY is key to securing the growth and prosperity of our business.

People

ZEN’s recruitment process is tailored to attract young talents with the right

ZEN employees are competent, capable and hardworking Africans working to make a difference and deliver results to customers and stakeholders.

attitude and competence to deliver the value our customers expect. ZEN employees are; competent, capable and hardworking Africans working to make a difference and deliver results to customers and stakeholders.

ZEN training programs constantly develop staff to align them to current industry developments and match any international standard.

ZEN training programs constantly develop staff to align them to current industry developments.

Stock Management

ZEN has a flawless stock management system that ensures customers’ expectations are met, as regards, quality and quantity of product, with the right measuring tools and techniques. With ZEN, customers are assured of product availability, the right quantity (A ZEN litre is exactly a litre), the right quality and the right value. This is made possible through the efficient and effective management of our; partner suppliers, blending plants, logistics and our management system, in a very systematic and uncompromising approach from end-to-end.

Asset Management

ZEN manages assets via Asset Reliability Engineering concepts that ensures the life of assets are optimised to complete their life cycle at the most competitive cost in the following manner:

• All ZEN assets receive predictive and planned maintenance

• All ZEN assets meet the respective international industry standards and are designed to be intrinsically safe

ZEN PETROLEUM

Commitment To The Community

EN has a responsibility to conduct operations in a manner that is safe for our people, protecting the environment and the community. Corporate responsibility is embedded in our business strategy, not only because it is the right thing to do, but also because it brings sustainability to our business. As an indigenous Ghanaian company, we recognise the communities in which we operate as our own. They give us the social license we need to operate successfully on our home turf.

ZEN preserves and extends our commitment to conduct business responsibly – with our Z2C (ZEN 2 Community) programs.

Our Corporate Social Responsibility (CSR) and Community Relations policy outlines our approach to operating in a responsible and sustainable manner with all our stakeholders such as; employees, customers and suppliers; in the impact areas of health, safety and environment, risk, anti-corruption, human rights and community engagement.

Our current initiatives in CSR include the ZEN/NADeF Excellence Scholarship Awards, medical supplies donations, tuition fee scholarships, the Ayanfuri Resettlement Library and ICT Centre as well as an ongoing partnership with Lead For Ghana, focused on the education development in communities across Ghana.

Impact of ZEN and Lead for Ghana Partnership

A Report from Lead For Ghana

Since September 2018, the incredible work of ZEN Petroleum has enabled Lead For Ghana to live true to its vision and mission, working to eliminate educational inequity in Ghana.

According to the United Nations Educational Scientific and Cultural Organisation (UNESCO), although 91% of children in Ghana enroll in primary school, about 48% fail to matriculate to senior high school and only 16% get into university.

Although 91% of children in Ghana enroll in primary school, only 16% get into university.

UNESCO)

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ZEN’s financial assistance facilitated professional development sessions for 26 fellows in the Volta Region in 2018.

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ZEN’s financial assistance facilitated professional development sessions for 35 fellows in the Northern Region in 2018.

As an indigenous Ghanaian company, we recognise the communities in which we operate as our own.

In 2019, Lead For Ghana was able to successfully organise its recruitment events in Kwame Nkrumah University of Science and Technology, University of Cape Coast, University for Development Studies, the University of Ghana and Ashesi University due to ZEN’s support. These recruitment events offer the organisation an opportunity to meet, educate and market its vision to hundreds of university students. Through this, the organisation auspiciously recruited 33 brilliant university graduates into its 2019 leadership development program. These fellows are currently serving students across 3 districts and 12 schools in the Northern Region.

Left Regina Okyere Darko with her students at the Tamale ICT Centre.

Below A Fellow teaching at Rawdatul Atfal JHS.

Lead For Ghana is a local not-for-profit organisation working assiduously to change this narrative. Through a two-year teaching fellowship, the organisation is committed to raising leaders to affect systemic changes to make excellent education accessible to all children irrespective of their economic background. ZEN’s financial assistance facilitated professional development sessions for 26 fellows in the Volta Region and 35 fellows in the Northern Region in 2018. During professional development sessions, trained staff, experts and industry leaders are taken to the various regions regularly, to organise leadership training sessions to equip the fellows with the extra support required to tackle a myriad of challenges that hinder teaching, academic success and mindset development.

According to the data gathered between 2015 (before Lead For Ghana fellows were placed in partner schools) through to 2019, the pass rate in the BECE recorded for the partner schools in the Northern and

Volta Regions has risen from 38% to 92% in the subject areas fellows taught. ZEN contributed to the organization realizing this goal. Also, through the support received, the organisation has been able to encourage fellows to engage in self-driven initiatives as young leaders. These fellows have mobilized resources as a result to construct libraries, they’ve led book drives and organised various field trips for their students in the communities they find themselves in. For instance, fellows from the 2019 cohort (Regina Okyere Darko and Lucky Adeline Aanomah) at Dakpema M/A Junior High School, noticing the lack of computers in the school, coordinated with the headteacher and parents to organise a trip to an IT institute in Tamale in an effort to practicalise the learning of Information and Communication Technology (ICT). Regina and Lucky are currently working with the Tamale ICT Center to provide computers for the school to facilitate the learning of ICT. It is evident from the impact garnered so far that the Alumni of the program, students and the community have benefited from ZEN’s financial assistance. Mr. William Tewiah (MD, ZEN Petroleum) impacted the fellows during Lead For Ghana’s annual masterclass to strive for excellence. Alumni have championed various education-oriented not-for-profit organisations and businesses as a result of the program and lesson learned from Mr. William Tewiah.

Lead For Ghana is grateful to ZEN for helping to groom leaders for educational equity.

ZEN culture is generally characterised by:

ZEN culture is characterised by pragmatism. Few companies balance technical/management skills and common sense like we do.

• Friendliness, flexibility, informal but very professional working environment.

• Flat organisation, with easily accessible top management.

• Networking to get the job done, not hierarchy.

• Mainly informal, desk-side, to-the-point meetings.

• Not too many rules, but strict enforcement of the few we have, especially regarding standards, safety and compliance.

• Minimalism and results orientation i.e. fewer steps to safe and good quality execution – if a process can be done safely and effectively in 3 steps, we won’t design a 4-step process; if a policy can be effectively communicated in one page, we don’t do it in 3 pages; if a one-line email will suffice, we don’t do spreadsheets.

• Pragmatism. Few companies value and balance technical/ management skills and common sense like we do.

At ZEN our recruitment decisions are driven by our Culture and our SHARED Values: Safety, Honour, Agility, Respect for the Individual, Empowerment and Delivery.

Safety

SThe safety of our employees, customers and environment always comes first and takes precedence over the attainment of all other objectives. We believe that if it cannot be done safely, it cannot be done right. The safe way to do things is the best and most effective way in the long run, and all our actions must reflect this individual and collective commitment.

Honour

HWe individually regard it as a rare opportunity and privilege to work with our colleagues and to serve our customers; doing so brings us pride, esteem and pleasure. We believe that pride in and honour from our individual and collective achievements is our greatest motivator.

Agility

AWe respond more quickly and decisively to anything that concerns the customer. We work smart without cutting corners. Our responsiveness to our customer’s expectations determines our organisation structure, our processes, our practices, our plans and our product and service offers.

Respect for the Individual

We are a collection of dedicated, hardworking, ordinary people who have teamed up to accomplish extraordinary things. We have very different backgrounds and beliefs but we believe that every individual deserves to be treated with dignity and respect.

Empowerment

We promote networks over perceived hierarchies, empowerment over stifling controls. We believe in and foster an enabling environment. We believe in demonstrating leadership at every level and empowering our employees to enhance their personal development and effectiveness, and hence ultimately, their ability to meet the expectations of our customers.

Delivery

We are known for managing our value chain with the aim of delivering to our customers on time and in full, every time. We constantly push boundaries. We only stand down when the customer says “received, ok”.

ZEN PETROLEUM

ZEN Tomorrow

On a daily basis ZEN works to ensure a secure, safe and dependable supply chain for its customers offering the highest grade products and services at the most competitive prices. This commitment will be further enhanced in the future with continued investments in; HSE, Retail network, technology, staff training and infrastructure, to ensure ZEN remains a leading Ghanaian-owned OMC operating in Ghana and the wider African region. ZEN aims to become synonymous with; top quality modern operations, an undeniable focus on customer service, environmental sustainability, employees’ development and giving back to our communities, by; doing it right, doing it the ZEN way. Infrastructure, Innovation and Technology will be at the forefront of delivery from ZEN, to ensure maximum and real-time oversight of operations for staff to meet customer satisfaction.

In the last 10 years, ZEN has proven not only that it can match leading foreign competitors operating in Ghana, but that it can exceed them in terms of service offering and delivery. In 2019, ZEN achieved more market share than a leading international household name competitor in Ghana to become the 4th largest OMC in Ghana. In the next 10 years ZEN will continue this trend and continue to increase its market share and service offering to the customers, including a

In 10 years, ZEN has earned its seat at the table with the leading oil majors in Ghana.

In the next 10 years, ZEN will cement its seat at the table.

services at its retail locations, and continued investments to support the group as a whole.

ZEN will further strengthen its supply chain to ensure end to end service for all its consumers, and ensure all its assets are equipped with the latest technology in terms of safety and security. Investments in IT and tracking, will ensure every litre is logged and monitored from discharge from vessel to delivery to customer, to ensure no losses, preservation of quality, and absolute safety. Customer apps will enable consumers to find their closest ZEN station at all times, and give an overview of all services offered, including retail, lubricants and servicing.

Business customers will receive live updates of the position of their fuel be it in a ZEN Storage Tank, ZEN Truck or ZEN Pump.

promise of competitively priced, high quality fuel and where a litre will always be a litre. Ghana will always be the number 1 priority for ZEN. Ghana provides the workforce who power ZEN and the customers who help the business grow. ZEN will continue to invest heavily in staff training, to make a national company Ghanaians aspire to work for, proud of the services ZEN offers to Ghanaians, and the number 1 choice for consumers.

Market growth will continue to be matched by constant enhancements in service delivery, including more locations, more disabled facilities at all sites, increased retail and ancillary

The commitment from ZEN in its safety and efficiency of supply will ensure its pricing can remain competitive for consumers, with retail prices consistently and significantly below the key market competitors.

In 10 years, ZEN has earned its seat at the table with the leading oil majors in Ghana. In the next 10 years, ZEN will cement its seat at the table, and offer inspiration for other indigenous firms to join. Our network will grow, the workforce will grow, the service offerings will grow, but the values and promises of ZEN to its staff and customers will remain the same, and ZEN will always deliver the Right Quantity, the Right Quality at the Right Price.

Inspiration for Indigenous Firms

ZEN over the last 10 years has had to be very brave, and unrelenting in its quest to prove a new Ghanaian company can compete against worldwide majors in the petroleum industry in Ghana. Competing against companies with over 100 years of trading, and over 50 years in Ghana is no easy task. ZEN has had one vision to prove not only can it compete, it can match and exceed the standards of the market.

ZEN hopes its journey inspires other indigenous companies to try and follow the same route, in the petroleum industry, and other key industries that are often left only for large multinational firms.

Within 10 years ZEN has become the leading fuel supplier to mines in Ghana.

ZEN MINING

ZEN PETROLEUM

Board & Management

BOARD

Mansa Nettey Independent Director

Tutu Agyare Board Chairman Freda Y. Duplan Independent Director William Tewiah Managing Director Kwame Asamoah Finance Director

Mercy Smith Commercial Manager

ZEN is managed by experienced professionals from a variety of disciplines, with significant experience in the oil and gas industries. The stable and cohesive management team continually attracts industry experts, as the ZEN story develops and the company continues to expand.

Stanley Tweneboah Group Operations Director

Peter Duplan Group HR Director Prince Awuley Retail Director Boniface Baah Health Safety & Environmental Manager

MANAGEMENT