ZD Sales Presentation 2019 10

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Digital Transformation

Services Overview

Audit Our thorough and extensive auditing process makes sense of the thousands of data points in each carrier invoice, checks the invoices for accuracy and extracts the most relevant data on your behalf as information you can leverage.

Audit

Core Services: • Best in Class – Audit of service/incentives – All Modes and Carriers (including USPS, Regional Carriers) • 2-5% of Parcel Spend Recovery Rate • Claims Handling Upgraded Services: • Allocation of Expenses Automation • Carrier Bill Pay • 3 Way Match with Connection at Order Entry

Business Intelligence Easy, one-login entry platform provides 24-7 access to your visibility dashboard from anywhere with an internet connection.

Core Services: • 50+ customizable, exportable dashlets with drill down capability • 70+ customizable reports that can be saved, scheduled, or run ad hoc • Carrier quarterly business review • Mobile compatible Upgraded Services: • Rate Calculator • Ability to compare Parcel carriers cost and route by required delivery day • Connection at Order Entry

Warehouse Metrics Automation

Optimization Let us uncover the hidden savings. We will review your current agreement and help to renegotiate.

Then, we will monitor and ensure you are invoiced accurately. Leverage our robust AAAAIM process.

Core Services: • Best in Class – Bid Management and Negotiation – All Modes • 10%+ savings Upgraded Services: • Packaging Optimization • Warehouse Optimization • Duty Drawback • Non-Transportation Vendor Optimization

Business Intelligence

Optimization - AAAAIM Assessment Alignment Advisement Agreement Implementation Maintenance

Optimization

Transportation Management System Easily and effectively obtain quotes from carriers, initiate and track shipments, and create labels/bills of lading. Leveraging our web-based technology means you can access TMS from wherever you are.

Freight TMS Services: • Optimize the carrier, mode, and service selection at the point of shipping • Generate BOL, and Track shipment • 1 Login Access • Easy to implement (only need carrier credentials) • Automatically dispatch shipments (upgraded services) Parcel TMS Services: • Gain visibility on fully landed real-time shipping costs • Can be leveraged for both direct-to-consumer and drop-ship orders • Create shipments and review rates • Ship internationally, complete with customs details • Save custom box sizes to avoid manual entry of typical carton sizes

Freight TMS

Parcel TMS

Case Study Client Description:

Client is a leading manufacturer of health and beauty products that works to empower private business owners. They are a private company with revenue over $8.5 billion.

Problem to Solve:

The client’s longtime incumbent payment processor/auditor was unable to secure small parcel refunds.

The client engaged a second auditor to validate the incumbent was performing adequately. The second auditor was also unable to secure any refunds after a 7 month trial period. The client ended the trial with the second auditor confident that they were being billed accurately and their account had $0 refund opportunity.

Results:

The client gave Zero Down the opportunity to “audit the auditor.� Zero Down successfully achieved more than $27,000 of small parcel refunds during the first three months of implementation for the client.

Needless to say, the client is extremely happy with the results and asked if the same process could be put in place for their regional small parcel carriers as well.

Case Study Client Description:

Client is a clinical diagnostics company that develops and manufactures clinical consumables and medical equipment.

Problem to Solve:

The client’s existing agreement that had been successfully optimized by the Zero Down team 3 years prior was coming to an end. The client needed to negotiate a new favorable agreement with their carrier.

Results:

After Zero Down’s formal bid process, 20% savings were secured for the client, even more than in the first negotiation. The client also was able to remain with the same carrier. Zero Down used current market conditions and multiple carrier involvement to ensure the deepest discounts possible in the second negotiation project on behalf of this client.

Case Study Client Description:

Client is a leading provider of innovative clean energy and fuel cell solutions.

Problem to Solve:

The client’s carrier was making numerous billing mistakes and service failures. Due to a lack of visibility, the company was also unable to manually audit their considerable monthly shipments.

Results:

Utilizing Audit and Business Intelligence services, Zero Down exposed that the client’s freight forwarder was handling their brokerage for their small parcel shipments, instead of their small parcel carrier. This was not the customer desired set up, and allowed the carrier to use a 24-hour “delay” for time-in-transit during the document turnover process. Zero Down consistently provided the client insight into this significant operational issue they thought had been previously resolved, and additionally secured over 3% in recoveries during this time. Zero Down’s business intelligence offering, inclusive of the audit program, allowed them to re-examine the initiative, and permanently solve the problem.

Case Study Client Description:

Client is a leading designer, distributor and licensor of high quality men’s and women’s apparel, accessories, and fragrances.

Problem to Solve:

The company’s logistics team was spending a considerable amount of time traveling to multiple carrier websites for rate comparisons. This time-consuming task was costing the company a significant amount of labor hours, and the final cost difference was unclear without time to complete a full comparison.

Results:

Zero Down’s one-login access to all parcel carrier rates provided the client with an easy-to-use interface, comparing rates and allowing them to choose the best option for each shipment. This increased visibility resulted in less labor hours spent on the task and ensured that the lowest cost carrier was now being utilized every time. Zero Down’s technology was also leveraged across the company, allowing the Customer Service department to access this information as well, when dealing with customer-related issues. The client was then able to make the right choice for both the customer and the company with increased visibility of rates and delivery dates in a user-friendly, calendar view.

Case Study Client Description:

Client is an online, mail-order pharmacy that provides prescription and over-the-counter medicines to customers in all 50 states.

Problem to Solve:

The client was paying above market rates for their large mail delivery program with their incumbent carrier. In offering their customers free shipping, the client was encountering higher prices and a considerable loss in revenue.

Results:

To resolve the issue and lower the client’s shipping costs, Zero Down conducted a formal bid project with all mail service providers. Once completed, the result of the bid process was 28% savings for the client.

Case Study Client Description:

Client is the largest privately-owned art gallery in the world, and handles art auctions on cruise ships, in major metropolitan areas, and at its original gallery located in the U.S.

Problem to Solve:

The client was paying above market rates for freight and fuel on Domestic Air Freight shipping.

Results:

During Zero Down’s seven-phase optimization process, significant savings opportunities were identified and negotiated on the client’s behalf for more competitive rates, without changing carriers. Zero Down was also able to achieve a 40% reduction in fuel surcharge expenses for the client.

Case Study Client Description:

Client is an importer and exporter of fishing equipment.

Problem to Solve:

The client was importing rods, reels, lines and lures and combining them into a single package for exportation. Though there was not any further manufacturing involved, the items that were imported under one part number were exported under another. This created confusion for Customs.

Results:

To gain the drawback for this client, Zero Down used a BOM (bill of materials) format to track each component and its relative duty paid, and combined all components into a single export item. After much review and consideration, methodology was approved by customs. Zero Down prevailed and successfully claimed drawback on these goods.

Case Study Client Description:

Client is one of the largest cruise lines in the world.

Problem to Solve:

In what may be considered “supplies for vessels”, one drawback office concluded that the only types of qualifying goods are items that are required for maintenance and operation of a vessel, which did not include the entirety of what the client wanted to claim.

Results:

After filing protests, holding meetings, and providing explanations, Zero Down cited a somewhat obscure treasury decision from 1939 that more broadly defines vessel supplies and equipment. Using this decision, the drawback office was convinced to reconsider and expanded its initial opinion. Zero Down succeeded in persuading Customs to agree that “supplies for vessels” could be interpreted more extensively, and consequently, supplies for the vessels, passengers crew, and for safety and sustenance were determined as qualifying. Two categories of qualifying goods were also classified: supplies for vessels and equipment for the vessel.

Case Study Client Description:

A leading freight forwarder and 3PL, specializing in providing services and technology for any and all end to end transportation and logistics needs, irrespective of mode.

Problem to Solve:

The company was utilizing a previous auditor, who claimed they were fully auditing the company’s supply chain against their signed agreements. This turned out to not be the case. The previous auditor neglected to validate the actual rates that the parcel company was invoicing were correct.

Results:

The company signed on with Zero Down, and we took over the parcel audit. After loading our new client’s data and carrier agreements, we found that of their 25 account numbers, 3 had not been receiving their discounts for at least the past 180 days. This amounted to a $23k over charge, and the previous auditor had been none the wiser. Using our proprietary technology, FreightOptics, we were able to accurately identify the rate error, and secured the entire $23k refund back to our client. Furthermore, by properly auditing our client’s data, we helped them maintain a cost avoidance of $46K per year in the future now that the accounts had been set up properly.