Customer Service Stats You Need to Improve Your Business

Customer Service Stats You Need to Improve Your Business

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Introduction Presently, with the advancement of technology, procedures and trends of buying and selling have been changed. In the same way customer expectations have also been changed and nowadays customers’ are much more empowered to get engaged with the companies and also plays a major role in their marketing strategies.

Owners of organization are actually taking steps to meet the demands of customers and side by side improving their customer services so that they will get sucessful. In this regard Microsoft Dynamics 365 CRM in Manchester is very helpful, which can be used by any of the small business to analyze the stats of their customer service department: here in this article we are discussing about customer service stats about which you should know for improving your business:

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Improve Your Business • According to stats you should know that 76% of consumers consider customer service as a proof of how much company values them.

So this information can actually help company owners improve their customer services to get successful in their business.

• Next owners should know that presently 60% of consumers use to have higher expectations of any company’s customer service department. As they used to have almost one year ago and this is because of technological advancement.

• Other than that you should know that almost 47% of the consumer’s use to think that a fast response to their inquiry or even a complaint is considered to be very important for getting best customer experience.

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Cont.

• Business owners should know that 62% of consumers actually have stopped doing business with companies offer poor customer services. So new businesses should prefer to offer best customer services to get successful in their business.

• Actually fresh businessman’s should know that 45% of consumers think if a company shows lack of interest in satisfying its buyer’s then it will indicate their poor customer services. So new businesses can use this information to get successful by doing their best to satisfy their customers.

• Basically, there are almost 90% of consumers that use to expect from the brand or the company that they should have separate self-service or even a customer support portal. Where they would submit their complaints and get the best customer services. While the other 60% of consumers think that brand should have their own self-service that should 5 be mobile-responsive.

Cont.

Actually new business owners can use this information to their advantage. And set their customer services according to these stats so that they would get successful and earn more profit. These customer services stats information taken from Microsoft Dynamics 365 Crm system can help you to grow and improve your existing and new business.

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Report of 2016 Knowledge Management Related to Customer Services: Actually the analyst Esteban Kolsky and the manager of Microsoft Bill Patterson have shared their findings that have gathered from a survey based on knowledge management for customer service.

And according to this: •

There are almost 73% percent of people who use to think knowledge management is the most important part to get improved results in all types of service and engagement 7