Leadership and Management Skills for First Line Managers
Introduction First line managers training two day course The first line manager has a difficult job. The first line managers normally have to continue doing the job as well as managing the team. They often don’t have any specific training in managing the team. But they are expected to deal with people problems:
They get those from all sides: 1) From upstairs: more senior managers give the first line managers much grief. 2) From the customers who are unhappy about some failing. 3) From the team itself who don’t like what’s the current situation and take it out on the first line manager. In addition: your first line managers are not trained in the emotional intelligence, leadership, time management methods.
So some first time leaders struggle. This course is here to help the first line manager. They need “A METHOD” In fact they need a series of methods, which will allow them to function more confidently and with more skill, in the people management, conflict management, communication, motivation and time management skills. -------------------------------------------------------------------------------------------------------------------
Objectives To provides you with a mental framework that will allow you to operate with more confidence and skill. To set clear targets for yourself and the team To communicate with more accuracy and clarity To properly manage the person who negatively affects the atmosphere
Zabeel International 04 3974905
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