Interpersonal & Communication Skills

Zabeel International 04 3974905

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Interpersonal and Communication Skills Interpersonal and Communication skills are essential for all aspects of our business and private lives This program is for individuals, team leaders and managers who need to and want to ensure that they are maximising their ability to communicate and work with others, avoiding conflict and disharmony.

The program allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will detect possible conflict and minimise its impact.

The course is needs based. You cover the communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that let you focus on the management of issues most important to you.

----------------------------------------------------------------------------------------------------------Learning Objective By the end of this course, participants will be able to:        

Use different communication styles when needed based on circumstances Express your ideas assertively, confidently and precisely Ask the right questions for the right reasons Discover what you know about yourself and how others think of you Avoid misunderstandings and overcome communication barriers Empathize to establish trust and communicate effectively Deliver your potentially negative message and get a good response Read and interpret body language and gestures while communicating with others

------------------------------------------------------------------------------------------------Program details Topics include:

Methods of communication Communication style and pitfalls How to achieve effective communication Effective listening techniques How to deal with different situations

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Dealing with difficult people Dealing with people under stress Interpersonal techniques Assertiveness skills Influencing skills Conflict management -------------------------------------------------------------------------------------------------------------

Some Facts on Interpersonal communication: Interpersonal communication is inescapable We cannot 'not communicate'. The very attempt not to communicate communicates something. When we are not communicating .i.e. when we are silent towards the other person, we are communicating silence. Silence has many meaning depending on the circumstances and cultures. In one Culture, it might be a polite thing to have a long pause before answering a question while in another culture it may be considered a dumb thing or lack of intelligence.

Communication is not just spoken words.

Remember the time you were caught coming home late? Remember the look on your Mom’s face?

She may not have said anything verbally but we still got the message quite clearly “Grounded�.

Any communication for that matter is based not just on words but also on body language, tonality, situation etc. Using these techniques, we constantly communicate with others. Even when you sleep, you communicate. Remember the basic principle of communication : people are not mind readers.

Another way to put this is: people judge you by your behavior, not your intent.

Inter Personal communication is irreversible "Once a word goes out of your mouth, you can never swallow it again." - A Russian proverb

You can't really take back something once it has been said. The effect must inevitably remain.

Despite the instructions from a judge to a jury to "disregard that last statement the witness made," the lawyer knows that it can't help but make an impression on the jury.

------------------------------------------------------------------------------------------------Course fee

Zabeel International 04 3974905

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Please contact the corporate consultant. The fee and duration would be quoted after Corporate TNA ( Training Needs Analysis).

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Course Material: The student would be provided with lecture notes as handouts or books which ever is appropriate to the lecture.

Recommended reference books or websites would be suggested to the students for further reading if the student needs a deeper understanding of the topics that are covered in the class.

Package Contents

Slides Notes

Course Workbook

Script / Course Notes

Exercises / Handouts

Recommended Readings

... and other features like, certificate of achievement, etc ……………………………………………………………………………………………………

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Certification: Course Completion Certificate would be issued at the end of the training by Zabeel International.

This certificate can get attested from Ministry of Education , UAE with AED 50/……………………………………………………………………………………………………..

Further Information: For further queries , please contact Zabeel International Course Consultants on 00971 4 3974905 or email to mail@zabeelinstitute.ae.

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