Executive Secretary Training Course in Dubai

ZABEEL MANAGEMENT ACADEMY

Certified

EXECUTIVE Secretary / Administrator UNITED ARAB EMIRATES MINISTRY OF EDUCATION

PROFESSIONAL

EXECUTIVE SECRETARY OFFICE ADMINISTRATOR

EXECUTIVE Secretary – INTRODUCTion: Operational and Business management is growing exponentially and there are high demand for multitalented secretaries with expertise in a range of skills.

Definition “ A secretary shall be defined as an executive assistant who possesses a mastery of office skills, demonstrates the ability to assume responsibility without direct supervision, exercises initiative and judgment, and make decisions within the scope of assigned authority” (Webster’s new world Secretarial handbook, Prentice-Hall, New York,1989,p.4) Learning from a well reputed institute, is what every executive desires. The Executive Secretary/Administrator Training Course offered by Zabeel Institute ensures that our students gain expertise practical and theoretical knowledge, along with efficient administration and secretarial skills, which helps them to be successful in any industry, thereby increasing their career opportunities.

COURSE Objective The Objective Of the course is to provides a comprehensive education and enhance the knowledge of those candidates who are in general administration, projects , secretaries etc. By completing the Professional executive Secretary course, students will understand: Duties of administrative assistant, time management, Scheduling appointments, Organizational structure, Minutes, Memorandums, Improve office efficiency, handle office stress, handle work related problems, Oral communication, mail processing, understanding the technologies in the office, record management, plan for meetings, Conferences, supporting your Manager, Diary Management, Streamlining the office, business skills Communication & business writing skills, Office Administration.

Certification Benefits A professional certification shows employers, clients and associates that you are committed as a professional and that you have an internationally recognized mark of excellence.

• Capability to assume greater responsibility • Career advancement • Increase in confidence and self-esteem

• Recognition and respect from employers & peers • Potential pay and bonus increases • Greater assurance of employability

COURSE Coverage MODULE 1: ExeCUTIVE Secretary Level 1

Level 2

ExeCUTIVE Secretary/Office Administrator (18 Hrs.) 1: Office Management

2: Skills for Administrative Assistants

3: Business Documentation Skills

4: Business Correspondence

Advanced Management Skills for Executive Secretaries/Office Administrators (12 Hrs.) 1. Organizational Planning 3. Advanced Administration

2. Advanced Communication 4. Team Skills

MODULE 2: E-Office for EXECUTIVES. MODULE 3: DOCUMent Control.

Other COURSES SUITable for ExeCUTIVE Secretaries: Shorthand  Financial Accounting

 Business English  Presentation Skills for Executives

Detailed COURSE Content level 1.1: Office Management Overview for the New Administrative Assistant  Why Are You Needed?  What Do Employers Want?  Interview Tips  Your Apprenticeship Daily ROUTIne  Your Office  Office Supplies  Work Planning  Your Employer’s Office Telephone Usage  Telephone Manners  Taking Messages  Protecting Your Employer  Telephone Etiquette Tips  Telephone Companies  Domestic Information  Special Calls  Answering Services

 Your Workstation  Reference Works  Dictation and Transcription  The Intangibles

 Taking and Transferring Calls  Screening Calls  Courtesy  Often-Used Numbers  Domestic Long Distance Calls  International Long Distance Calls  Voice Mail Etiquettes

Mail Services and Shipping  Beyond a Letter and a Stamp  Addressing for Success  How Your Company Can Receive the Benefits  Postal Automation: Encoding for Business Mailers  Metering  Packaging  U.S. Postal Service Mail Services  Forwarding First-Class and Other Mail  Other Special Mail Services  Information on the Internet  Alternative to the USPS Travel Arrangements  Today’s Business Traveler  Doing It Yourself  Using a Web-Based Travel Service  The Itinerary  International Travel  International Currencies

 Getting the Trip Underway  Transportation Reservations  Using a Travel Agency  Before-the-Trip Checklist  Time Zones

Meetings    

Anatomy of a Meeting  Types of Corporate Meetings Scheduling Meetings  Meeting Agencies Meeting Minutes  Conferences Scheduling Meetings Using Microsoft Outlook’s Calendar

Time Management  Overview of Time Management  Maintaining an Active List  Keeping a To-Do List

 Controlling Procrastination  Creating Action Plans  Scheduling

Keeping ACCURATE Records  A Critical Duty  Basic Filling Systems

 Getting Ready  File Cabinets

Level 1.2: Skills for Administrative Assistants YOUR FUTURE    

Growing as the Company Grows Upgrade Your Skills Finding a New Job The Interview

 Learn About the Business  Recognizing a Time for Change  Your Resume

Presentation Skills  Why Make Presentations?  Delivering Your Presentation

 Preparing Your Presentation  Group Presentations

CommUNICATIons Skills  Giving Feedback  Nonverbal Communications

 Listening  Interviews

Office Management and SUPERVISION  The Role of the Office Manager  Conflict Management

 Building Trust with Your Team

Level 1.3: BUSINESS DOCUMentation Skills The BUSINEss Letter  Appearance  Parts of a Business Letter  Contents  A Last Look  Routine Letters  Paper Selection  Labels Other Written CommUNICATIONS  Reports  Report Templates  Tables

 Paragraphing  Beginning the Letter  Closing the Letter  Letters written by the Administrative Assistant  Interoffice Memorandums and E-Mails  Envelopes

 Documenting Sources  Press Releases  Editing and Proofreading

Forms of Addresses  Some Additional Guidelines Legal DOCUMEnts and Terms  Grammalogues  Notary Public Forms  Agreements and Contracts  Glossary of Legal and Real Estate Terms

 Document Formats  Codicils to a Will  Proxy

Level 1.4: BUSINESS Correspondence Grammar     

The Parts of Speech Verbs Adverbs Prepositions Articles, Determiners & Quantifiers

 Nouns  Adjectives  Pronouns  Conjunctions  Interjections

LANGUAGE Usage and Style  Sentence Subject  Subject-Verb Agreement  Objects  Modifier Placement  Prepositional Phrases  Absolute Phrases  Gerund Phrases  Clauses  Sentence Variety  Modifier Placement  Sentence Types  Transitions  Phrases and Words to Omit  Unbiased Language

 Subject-Verb Inversion  Predicates  Complements  Noun Phrases  Appositive Phrases  Infinitive Phrases  Participial Phrases  Sentence Fragments  Resumptive and Summative Modifiers  Other Ideas on Sentence Variety  Compound Sentences  Avoiding Redundancies  Clichés

Common English Usage Problems  Language: Key to Your Success  Correct Usage  Dangling Participles

 Verbose Expressions  Problem Pronouns

Spelling     

Dictionary Uses  Plurals The Suffix  Irregular Spelling Capitalization  Confusing Homonyms American English and British Differences  Compound Words and Hyphenation Negative Formations Commonly Misspelled Words

PRONUNCIATION  Perfecting Your Speech

 Words List

PUNCTUATION  Purpose of Punctuation  The Comma  The Exclamation Point  The Colon

 The Period  The Question Mark  The Semicolon  Quotation Marks

   

Italics The Dash Parentheses The Hyphen

 The Apostrophe  Ellipses  Brackets  The Slash

      

Words or Figures?

Time The Hyphen Dimensions Percentages The Abbreviation for Number Roman Numerals

 Dollars and Cents  Dates  Ages  Weights and Measures  Page Numbering  Plurals of Numbers

NUMerals

Level 2: Advanced Management Skills for EXECUTIVE Secretaries/Office Administrator Level 2.1: Organizational Planning  Critical thinking and decision making  Communicating mission and values

 Strategic planning  Allocating resources

Level 2.2: Advanced CommUNICATION  Nonverbal  Legal issues

 Presentation techniques  Professional protocol

Level 2.3: Advanced Administration  Mentoring and training  Coordinating projects

 Conducting research  Delegating and empowering

Level 2.4: Team Skills  Team building and leading  Resolving conflict

 Group problem solving  Conducting meetings

MODULE 2: E-Office for EXECUTIVE Secretary       

Keyboard Speed Development Advanced MS Word (Text Production, Word Processing and Graphics) Advanced MS Excel (Spreadsheets, Charts and Graphics) Microsoft PowerPoint (Computerized Presentations) Disk and file management (Microsoft Windows) Usage of Internet E-mail using Microsoft Outlook

Effective utilization of Microsoft Office Applications in a modern office.

Desk Top Information Management using Microsoft Outlook 2003.

PC Hardware familiarization, Local Area Networking & Internet sharing techniques.

Trouble shooting of common errors in Windows and applications.

Do it your self / Data back up solutions / Live assignments.

MODULE 3: DOCUMENT Control Storage:

Where will we keep our documents? How much can we spend to store them?

Retrieval:

How can people find needed documents? How much time can be spent looking for them?

What technology options are available for retrieval?

Filling:

How do we organize our documents? How do we ensure documents are filed appropriately?

Storage:

How do we protect against the loss, tampering or destruction of documents? How do we keep sensitive information hidden?

DISTRIBUTION:

How do we get documents into the hands of people who need them? How much can we spend to distribute the documents?

OUR Accreditations: UNITED ARAB EMIRATES MINISTRY OF EDUCATION