Staff handbook

STAFF HANDBOOK YWAM HARPENDEN

TABLE OF CONTENTS

YWAM INTERNATIONAL ......................................................................................................................5 STATEMENT OF FAITH............................................................................................................................................ 6 WHAT IS A YWAMer? ............................................................................................................................................... 6 THE FOUNDATIONAL VALUES OF YWAM....................................................................................................... 7 YWAM HARPENDEN............................................................................................................................ 10 VISION .......................................................................................................................................................................... 11 MISSION....................................................................................................................................................................... 11 CORE VALUES ........................................................................................................................................................... 11 GOALS........................................................................................................................................................................... 12 HIGHFIELD OVAL & YWAM HARPENDEN HISTORY ................................................................. 13 WORKING AT YWAM HARPENDEN ................................................................................................ 16 OVERVIEW OF YWAM HARPENDEN .............................................................................................................. 17 LEADERSHIP GROUPS........................................................................................................................................... 18 MEETING TOGETHER as a WHOLE ................................................................................................................. 18 THE WEEK AT A GLANCE .................................................................................................................................... 19 YWAM HARPENDEN CALENDAR 2014 ......................................................................................................... 20 MAP OF YWAM HARPENDEN ............................................................................................................................ 21 HISTORY / PURPOSE OF ‘AT HOME DAYS’ & COMMUNITY DAYS..................................................... 22 ID (Staff Development) ......................................................................................................................................... 23 HOLIDAYS, FURLOUGHS & TIME AWAY GUIDELINES............................................................................ 23 FAMILY LIFE.............................................................................................................................................................. 25 YWAM ENGLAND and Western Europe ........................................................................................ 28 YWAM England & Wales....................................................................................................................................... 29 YWAM WESTERN EUROPE ................................................................................................................................. 30 IMPORTANT LEGAL INFORMATION AND REQUIREMENTS ................................................... 31 REGISTERING FOR TAXES – THE BASICS..................................................................................................... 32 VISA INFORMATION .............................................................................................................................................. 35 PERSONAL FINANCES ......................................................................................................................... 37 MONEY, BANKS, AND SETTING UP A BANK ACCOUNT.......................................................................... 38 SUPPORT RAISING.................................................................................................................................................. 40 GUIDELINES FOR STAFF FEE DEBT................................................................................................................ 41 HIGHFIELD OVAL OPERATIONS...................................................................................................... 43 QUARTERLY COMMUNITY ROTAS .................................................................................................................. 44 FACILITIES BOOKING............................................................................................................................................ 44 PETS .............................................................................................................................................................................. 44 INSURANCE................................................................................................................................................................ 44 RUBBISH & RECYCLING (Updated May 2011) ........................................................................................... 45 WASTE COLLECTION FROM HIGHFIELD OVAL......................................................................................... 46 MAINTENANCE & GROUNDS ............................................................................................................................. 48 SECURITY.................................................................................................................................................................... 50 HOSPITALITY ............................................................................................................................................................ 52 FIRE SAFETY.............................................................................................................................................................. 55 RECEPTION ................................................................................................................................................................ 57 TELEPHONES ............................................................................................................................................................ 58 FACILITIES on the Oval......................................................................................................................................... 61 FACILITIES OPEN TO THE PUBLIC.................................................................................................................. 62 THE BRAMLEY HALL ............................................................................................................................................. 64 STAFF POLICY FOR EATING IN THE BRAMLEY HALL ............................................................................ 64 HOUSING................................................................................................................................................. 67 GUIDELINES FOR LIVING ON THE OVAL ...................................................................................................... 68 HOUSING FEES ......................................................................................................................................................... 68 YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 2

CRITERIA FOR HOUSING ALLOCATION ........................................................................................................ 69 HOUSING GROUP ..................................................................................................................................................... 69 DEFINITION OF OTHER ROLES INVOLVED IN HOUSING ALLOCATION......................................... 70 ADDITIONAL HOUSING INFORMATION........................................................................................................ 72 WHAT CAN BE EXPECTED IN SHARED ACCOMMODATION ................................................................ 72 WHAT CAN BE EXPECTED IN SELF-­‐CONTAINED ACCOMMODATION? .......................................... 73 PAINT POLICY ON THE OVAL ............................................................................................................................ 73 REFURBISHMENT GROUP ................................................................................................................................... 74 EMERGENCIES AND REPAIRS............................................................................................................................ 75 LOCAL TRANSPORT ............................................................................................................................ 77 DRIVING & CARS...................................................................................................................................................... 78 TRAINS & TRAIN TRAVEL ................................................................................................................................... 80 LOCAL BUSES ............................................................................................................................................................ 81 LONG-­‐DISTANCE COACHES ................................................................................................................................ 81 TAXIS............................................................................................................................................................................. 82 HITCH-­‐HIKING (GETTING A LIFT)................................................................................................................... 82 HEALTH, DENTAL & MEDICAL......................................................................................................... 83 EMERGENCY SERVICES & MEDICAL CARE .................................................................................................. 84 HEALTH & MEDICAL INFORMATION ............................................................................................................. 84 MINOR INJURIES UNITS ....................................................................................................................................... 84 ACCIDENT & EMERGENCY (A & E) .................................................................................................................. 85 LOCAL CHURCH FELLOWSHIPS....................................................................................................... 87 HARPENDEN & THE LOCAL AREA................................................................................................................... 92 HARPENDEN.............................................................................................................................................................. 93 TOWNS AND CITIES NEARBY ............................................................................................................................ 93 MAP OF HARPENDEN............................................................................................................................................ 95 LIVING IN BRITAIN.............................................................................................................................. 96 BRITISH CULTURE .................................................................................................................................................. 97 EATING AND DIET ............................................................................................................................................... 100 IF YOU ARE INVITED OUT ................................................................................................................................ 101 HOLIDAYS, SEASONS AND TIME ................................................................................................................... 103 SHOPPING................................................................................................................................................................ 105 SHOPPING IN HARPENDEN ............................................................................................................................. 106 SECOND HAND GOODS ...................................................................................................................................... 107 SHOPPING OUTSIDE OF HARPENDEN ........................................................................................................ 107 MORE TO DO, SEE & KNOW ............................................................................................................................. 108 APPENDIX ............................................................................................................................................110 REVIEW DATES ..................................................................................................................................................... 111 TO DO LIST:............................................................................................................................................................. 111 GUIDELINES ON DRINKING ALCOHOL AT YWAM HARPENDEN .................................................... 112 SMOKING.................................................................................................................................................................. 113 SUBSTANCE / DRUG ABUSE ............................................................................................................................ 113 FIDELITY: KEEPING COMMITMENTS.......................................................................................................... 114 NOTES FOR REGISTRATION WITH THE INLAND REVENUE FOR INCOME TAX & NATIONAL INSURANCE............................................................................................................................................................. 115 INFORMATION FROM THE HMRC WEBSITE ........................................................................................... 116 SELF-­‐EMPLOYED TAX AND NATIONAL INSURANCE ..................................................................116 INCOME TAX AND SELF ASSESSMENT ...................................................................................................... 116 PERSONAL ALLOWANCE .................................................................................................................116 Levels of Personal Allowance.......................................................................................................................... 117 Class 2 National Insurance contributions .................................................................................................. 117 RECORD KEEPING................................................................................................................................................ 117 Sample Letter to send to HMRC for registering for National Insurance & as being self-­‐ employed.................................................................................................................................................................. 122 PROCEDURES FOR OVAL SECURITY CHECK ............................................................................................ 123 YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 3

Holiday & Time Away Request Form............................................................................................................125 YWAM HARPENDEN FACILITIES REQUEST FORM ................................................................................126 LOCAL SCHOOLS AND HOW TO APPLY .......................................................................................................127 DEPARTING YWAM HARPENDEN -­‐ A CHECKLIST .................................................................................129 ROOM /HOUSE CHECK OUT FORM ...............................................................................................................130 YWAM England Safeguarding Procedure....................................................................................................131 SAFEGUARDING GUIDELINES FOR All YWAM ENGLAND STAFF AND TRAINEES...................131 YWAM England Safeguarding Team and Other Important Contact Numbers..........................132 (List to be updated as necessary)...................................................................................................................132 Please fill in telephone numbers for your location.................................................................................132 Safeguarding Team ...............................................................................................................................................132 YWAM ENGLAND SAFEGUARDING POLICY ..............................................................................................133 PROTECTING YOUNG PEOPLE AND VULNERABLE ADULTS.............................................................133 AND APPOINTING WORKERS ..........................................................................................................................133 APPENDIX A .............................................................................................................................................................153 Supplementary Documents to YWAM England Safeguarding Policy..............................................153 These documents should be used alongside YWAM-­England’s safeguarding policies and practices.....................................................................................................................................................................153 Safeguarding Information for All Staff and Students.............................................................................154 Serving with Youth With A Mission England.............................................................................................154 Statement of Adult Acting In Loco Parentis................................................................................................157

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YWAM INTERNATIONAL

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STATEMENT OF FAITH

Youth With A Mission (YWAM) is an international movement of Christians from many denominations, dedicated to presenting Jesus Christ personally to this generation. We aim to mobilise as many people as possible to help in this task and to train and equip believers for their part in fulfilling the Great Commission. As citizens of God’s Kingdom we are called to love and serve His Body, the Church; and to present the whole Gospel for the whole man throughout the world.

We of Youth With A Mission believe that:

• The Bible is God’s inspired and authoritative Word, revealing that Jesus Christ is God’s Son and that man is created in God’s image.

• God created us to have eternal life through Jesus Christ.

• Although all men have sinned and come short of God’s glory, God has made salvation possible through the death on the cross and resurrection of Jesus Christ.

• Repentance, faith, love and obedience are fitting responses to God’s initiative of grace towards us.

• God desires all men to be saved and to come to knowledge of the truth.

• The Holy Spirit’s power is demonstrated in and through us for the accomplishing of God’s command: “Go into all the world and preach the good news to all creation.”

(Mark 16:15 NIV)

• Youth With A Mission leaders joined Christian leaders from around the world in 1974 in the signing of the Lausanne Covenant, further clarifying our beliefs as a mission.

WHAT IS A YWAMer?

Serving in YWAM is a calling/vocation rather than a place of work, and can therefore be viewed more as an alternative way of life than an organization we work for. Our values reiterate the sense of our identity or "DNA" rather than our job description. YWAM also affirms the importance of families serving God together in missions, with each member sharing the call to missions and contributing their gifts in unique and complementary ways.

The norm for YWAM communities is that families are as fully involved in the vision and activities of the mission as possible. Husbands, wives and children are all valued as part of the YWAM family and share as much in the responsibilities as in the privileges of belonging. Parents of children under school age would clearly not be expected to get as involved in ministry to the same degree as parents with children at school, but we do place a high value on every member of the Oval community making a contribution to the life and ministry of YWAM both in terms of the running of the campus as well as outreach.

All YWAM staff, including families, will be encouraged to get involved in outreach / evangelism initiatives during the course of a year; either in an on-­‐going local effort or going away for a period of outreach.

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THE FOUNDATIONAL VALUES OF YWAM

Youth With A Mission (YWAM) affirms the Bible as the authoritative word of God and, with the Holy Spirit's inspiration, the absolute reference point for every aspect of life and ministry. Based upon God's word, who He is, and His initiative of salvation, the following responses are strongly emphasized in YWAM:

Worship: we are called to praise and worship God alone

Holiness: we are called to lead holy and righteous lives that exemplify the nature and character of God

Witness: called to share the gospel of Jesus Christ with those who do not know Him

Prayer: we are called to engage in intercessory prayer for the people and causes on God's heart, including standing against evil in every form

Fellowship: we are called to commit to the Church in both its local nurturing expression and its mobile multiplying expression.

The Foundational Values of Youth With A Mission are the expression of our basic beliefs coupled with specific directives given by God since YWAM's beginning in 1960. They are recorded in order to pass on to successive generations that which God has emphasized to us.

These shared beliefs and values are the guiding principles for both the past and future growth of our mission. Some are common to all Christians everywhere; others are distinctive to Youth With A Mission. The combination of these beliefs and values make up the unique family characteristics of YWAM -­‐ our "DNA." They are values we hold in high regard which determine who we are, how we live and how we make decisions.

1. KNOW GOD

YWAM is committed to know God, His nature, His character and His ways. We seek to reflect who He is in every aspect of our lives and ministry. The automatic overflow of knowing and enjoying fellowship with God is a desire to share Him with others.

2. MAKE GOD KNOWN

YWAM is called to make God known throughout the whole world, and into every arena of society through evangelism, training and mercy ministries. We believe that salvation of souls should result in transformation of societies, thus obeying Jesus' command to make disciples of all nations.

3. HEAR GOD'S VOICE

YWAM is committed to creating with God through listening to Him, praying His prayers and obeying His commands in matters great and small. We are dependent upon hearing His voice as individuals, together in team contexts and in larger corporate gatherings. This is an integral part of our process for decision-­‐making.

4. PRACTICE WORSHIP AND INTERCESSORY PRAYER

YWAM is dedicated to worship Jesus and engage in intercessory prayer as integral aspects of daily life. We also recognize the intent of Satan to destroy the work of God and we call upon God's power and the Holy Spirit to overcome his strategies in the lives of individuals and in the affairs of nations.

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5. BE VISIONARY

YWAM is called to be visionary, continually receiving, nurturing and releasing fresh vision from God. We support the pioneering of new ministries and methods, always willing to be radical in order to be relevant to every generation, people group, and sphere of society. We believe that the apostolic call of YWAM requires the integration of spiritual eldership, freedom in the Spirit and relationship, centred on the Word of God.

6. CHAMPION YOUNG PEOPLE

YWAM is called to champion youth. We believe God has gifted and called young people to spearhead vision and ministry. We are committed to value them, trust them, train them, support them, make space for them and release them. They are not only the Church of the future; they are the Church of today. We commit to follow where they lead, in the will of God.

7. BE BROAD-­‐STRUCTURED AND DECENTRALIZED

YWAM is broad-­‐structured and diverse, yet integrated. We are a global family of ministries held together by shared purpose, vision, values and relationship. We believe that structures should serve the people and the purposes of God. Every ministry at every level has the privilege and responsibility of accountability to a circle of elders, with overall international accountability to the YWAM Global Leadership Team.

8. BE INTERNATIONAL AND INTERDENOMINATIONAL

YWAM is international and interdenominational in its global scope as well as its local constituency. We believe that ethnic, linguistic and denominational diversity, along with redeemed aspects of culture, are positive factors that contribute to the health and growth of the mission.

9. HAVE A BIBLICAL WORLDVIEW

YWAM is called to a Biblical worldview. We believe that the Bible makes a clear division between good and evil; right and wrong. The practical dimensions of life are no less spiritual than the ministry expressions. Everything done in obedience to God is spiritual. We seek to honour God with all that we do, equipping and mobilizing men and women of God to take roles of service and influence in every arena of society.

10. FUNCTION IN TEAMS

YWAM is called to function in teams in all aspects of ministry and leadership. We believe that a combination of complementary gifts, callings, perspectives, ministries and generations working together in unity at all levels of our mission provides wisdom and safety. Seeking God's will and making decisions in a team context allows accountability and contributes to greater relationship, motivation, responsibility and ownership of the vision.

11. EXHIBIT SERVANT LEADERSHIP

YWAM is called to servant leadership as a lifestyle, rather than a leadership hierarchy. A servant leader is one who honours the gifts and callings of those under his/her care and guards their rights and privileges. Just as Jesus served His disciples, we stress the importance of those with leadership responsibilities serving those whom they lead.

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12. DO FIRST, THEN TEACH

YWAM is committed to doing first, then teaching. We believe that firsthand experience gives authority to our words. Godly character and a call from God are more important than an individual's gifts, abilities and expertise.

13. BE RELATIONSHIP-­‐ORIENTED

YWAM is dedicated to being relationship-­‐oriented in our living and working together. We desire to be united through lives of holiness, mutual support, transparency, humility, and open communication, rather than a dependence on structures or rules.

14. VALUE THE INDIVIDUAL

YWAM is called to value each individual. We believe in equal opportunity and justice for all.

Created in the image of God, people of all nationalities, ages and functions have distinctive contributions and callings. We are committed to honouring God-­‐given leadership and ministry gifts in both men and women.

15. VALUE FAMILIES

YWAM affirms the importance of families serving God together in missions, not just the father and/or mother. We encourage the development of strong and healthy family units, with each member sharing the call to missions and contributing their gifts in unique and complementary ways.

16. PRACTICE DEPENDENCE ON GOD FOR FINANCES

YWAM is called to practice a life of dependence upon God for financial provision. For individuals and YWAM corporately this comes primarily through His people. As God and others have been generous towards us, so we desire to be generous. YWAMers give themselves, their time and talents to God through the mission with no expectations of remuneration.

17. PRACTICE HOSPITALITY

YWAM affirms the ministry of hospitality as an expression of God's character and the value of people. We believe it is important to open our hearts, homes and campuses to serve and honour one another, our guests and the poor and needy, not as acts of social protocol, but as expressions of generosity.

18. COMMUNICATE WITH INTEGRITY

YWAM affirms that everything exists because God communicates. Therefore, YWAM is committed to truthful, accurate, timely and relevant communication. We believe good communication is essential for strong relationships, healthy families and communities, and effective ministry.

(YWAM Foundational Values approved by the Global Leadership Team December 2010.)

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YWAM HARPENDEN

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It all started when a 20-­‐year-­‐old student, Loren Cunningham, opened his Bible and asked God to speak into his mind in prayer. As he lay back in his bed and looked up, he saw a “mental movie” — waves on a map, crashing onto the shores. Then, as he watched, the waves turned into young people, going to every continent and sharing the good news about Jesus. “Was that really you, Lord?” he asked.

This radical dream -­‐ that young people could be missionaries -­‐ remained. Four years later, in 1960, he started a movement with that idea encapsulated in its name: Youth With A Mission (YWAM). The story of how YWAM began and grew is a story of God’s direction and God’s grace in using ordinary people from all over the world. Join us at YWAM Harpenden, one of the places where the story continues, and together let’s see God’s dreams become reality.

VISION

YWAM Harpenden is a Multiplier for the Kingdom of God, equipping and releasing waves of young people who live like Jesus and transform the nations.

MISSION

We are a multi-­‐generational, international mission community which:

• Engages in strategic prayer as the primary initiator of change.

• Pioneers initiatives, which explore new ways to impact our world with the Gospel.

• Supports local, national and international YWAM ministries and the Church through relationships, communications and resources.

• Develops and multiplies training that will equip people to transform nations.

• Directs our outreach towards the unreached and poor through ministries of evangelism, compassion and reconciliation.

CORE VALUES

Empowered by the Holy Spirit we commit to live as Jesus lives, displaying:

• Radical LOVE for God • God at the heart of our personal and community life through prayer, worship and obedience to His Word.

• Extravagant LOVE for one another • Gracious LOVE for those who come among us • Passionate LOVE for the lost • Sacrificial LOVE for the World • As a welcoming community we celebrate diversity, joyfully embracing all those that God brings to us.

• We seek out and respond enthusiastically to opportunities, individually and corporately, to bring people to Jesus.

• Compelled by Christ’s compassion, we take responsibility to bring healing and transformation to a broken world.

• Our life together is characterised by the fruit of the Spirit, expressed in unity, generosity and sacrificial living guarded by mutual accountability and godly leadership.

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GOALS

In response to the prophetic word received by the GLT in 2000, ‘Crossing the Jordan’ and the prospect of growth with up to 200,000 joining the mission (http://www.ywamkb.net/kb/index.php/Tom_Bloomer%27s_word) we recognize that as YWAM Harpenden we need to be preparing for growth which will require a flexibility and quick responsiveness to the Lord. This may be more of a spiritual and cultural shift than we realize. The intention is to be poised to “Go”, and be prepared for the next wave.

In this season, the primary goals of YWAM Harpenden are:

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HIGHFIELD OVAL & YWAM HARPENDEN HISTORY

1869: a young Methodist minister Thomas Bowman Stephenson, together with fellow Methodists Alfred Mager and Francis Horner, started the “National Children’s Home” in London. This was a step of faith, prompted by their evangelistic compassion for the countless homeless children who begged and stole to survive on the streets of London.

1908: Highfield Oval is part of a large farm estate purchased by The National Children’s Home (NCH). It is to be developed into a self-­‐contained complex to provide a home for homeless children. This step of faith prompted by evangelistic compassion led to the largest branch of the NCH in the country.

1910: “Elmfield” in Ambrose Lane, Harpenden, now a Christian school called The King’s School, opened as a sanatorium for children with tuberculosis. Shortly afterwards, work began on the building of Highfield Oval.

1912: Work began on the building of Highfield Oval with large residential units as well as training and administrative buildings.

1928: The present Chapel is built to replace a temporary chapel.

1933: There are four blocks of houses for girls, and six for boys, altogether some 320. In addition to a basic education, each child receives training in a trade: boys in printing, joinery, boot repair, painting and decorating, gardening and farming; girls in housework, office work, teaching, or as children’s nurses. Highfield Oval functioned successfully for many decades as a more-­‐or-­‐less self-­‐contained community, having its own school, bakery, and printing works. The children were looked after by ‘Sisters’, a Methodist Order of dedicated women who took on care of the children as their life’s work. The concept was that the children should be cared for in a family setting. Each ‘family’ had two Sisters who looked after them. Later, they sometimes had house-­‐parents. Over 50,000 children were brought up in various branches of the National Children’s Home. Several retired Sisters and other former staff still live in Harpenden, as well as many of the children who were brought up at the Oval. Former “children” of the Home often return, sometimes from far afield, to visit “The Oval” where they grew up. Eventually due to changes in childcare, funding, etc., the Children’s Home was used less and less. It became policy to set up smaller family units in the community. By 1983, the Home was almost empty, except for some administrative functions.

1983: Some leaders and staff of Youth With A Mission, until then based in Sussex, had moved to temporary housing in London, seeking a permanent centre there. After 2 ½ years of searching, no suitable property had been found for a permanent administrative centre, although there were various teams working in different parts of London. Finally, things came to the point where the team who had moved up from Sussex in faith had to leave their temporary accommodation within a month.

1985: The YWAMers in London expressed to the Lord their willingness to move out of London if, contrary to what they had thought, He had another place for them. But where should they start looking with such limited time?

1986: The group prayed that if they were to move to a different area, God would bring the right place to their attention. A few days later they heard about Highfield Oval, and came to see it. There was just the right mixture of accommodation for families and single people, and just the right amount of office space. They leased a small portion of the unused parts of the site and moved in three weeks later, at the beginning of March 1986.

The potential for training and ministry was increasingly evident. Soon it became clear why the Lord had brought YWAM, unexpectedly, to this site. Over the next years the team grew from the initial 40 staff to some 130 adults and children.

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Enquiries were made about possible purchase or long-­‐term lease of the property. However, at the time, the owners were hoping to secure a change of planning status so that the site could be sold for major housing development.

1993: For seven years YWAM rented part of the site, praying and negotiating for purchase.

During this time the property was held on a very insecure footing, on very short-­‐term leases.

There were many battles in prayer, and hard work to be done, before the Lord finally enabled YWAM to purchase the property for £2.1 million in March 1993. It seemed nothing short of a miracle; firstly that the property was offered for sale, and secondly that the money became available for the purchase. This came about through the sacrificial giving of YWAM staff around the world in a “Loaves and Fishes Offering,” the generosity of friends of YWAM, a bank loan and a loan from a Christian Trust. At the same time there was a transfer from YWAM Amsterdam of a large ministry dedicated to Frontier Missions as 20 staff and their dependents joined Highfield Oval.

1994: The Highfield Oval Christian Preschool opens for the benefit of staff children and non-­‐ YWAM children. Eventually the running of the Preschool was turned over to the nearby King’s School. They run a very successful programme with a permanent waiting list and excellent ratings from the governmental watchdog agency OFSTED. Cell UK, exploring the cell model in the local church, is launched. No fewer than 300 delegates come to the Oval twice a year for training and fellowship.

1995: Mercy Ships opens its first UK office at Highfield Oval.

1996: First Arts Festival

1997: The ECO Programme starts; it is designed to help Non-­‐Western missionaries prepare for missions in a foreign country, help them adjust to life in a cross-­‐cultural environment and learn English at the same time.

1998: In September, the first ‘At Home’ Week takes place. During that week God gave us a vision for the Factory to be used as a training centre for young people. As a step of faith we removed all the furniture stored there, had a great clear out and held the Love Feast there, in spite of broken windows and a leaky roof. With no electricity, the candlelight gave a great atmosphere and helped us see it with eyes of faith!

In November, the Factory team and building were launched by holding the first “Gathering” of DTS students from all the campuses in England and Scotland, as well as a couple of European locations.

1999: Mercy Ships UK, based at Highfield Oval, is instrumental in the purchase of a Danish Vessel renamed ‘Africa Mercy’.

2000 /2001: The first of two Argentinean summer gatherings were held, drawing on the South American revival.

2002: Business as Mission opens an office. The words may not necessarily be ones we are used to hearing in the same sentence, but they represent a powerful trend in the body of Christ and YWAM. Business for support and business development for social transformation is among key BAM areas.

2003: Centre for International Justice and Reconciliation (CIJR) attains Special Consultative Status at the United Nations as YWAM England’s public policy branch. Marine Reach England and the European office of YWAM’s Marine Reach International are launched.

2004: YWAM’s international leadership team (GLT) hold their annual meeting at Harpenden to commission Lynn Green, Iain Muir and John Dawson as the International Leaders.

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2005: “Transformation” takes place during the summer, a joint effort with our 40 Days programme and the prayer network of 24/7, bringing a total of 350 young people here for a long weekend being challenged for missions. “Re-­‐Engage” – another joint effort with 40 Days, bringing past YWAMers from their jobs to the Oval for a fortnight to be re-­‐inspired by the Great Commission in their areas of influence. During At Home Days, teams come from New Song and Destiny City churches to minister to us.

2006: ‘Orphans kNOw More’ started. Foundations in Intercultural studies, a UofN course started. We celebrated 20 years of YWAM Harpenden and the last of the buildings on the Oval renovated, with people able to live in both sides of building #8.

YWAM England enters into 40 weeks of prayer and fasting and a Re-­‐Engage summer event.

In September of that year, following the GLT at YWAM Harpenden, YWAM England gathered together at Holmsted Manor with Loren & Darlene Cunningham, John Dawson and Dr. Atef.

This was a poignant time as we gave in an offering towards the purchase of the Marine Reach ship The Next Wave, the “cork out of the bottle” for the next season of ministry for Youth With A Mission.

2007: John & Suzi Peachey appointed as leaders of YWAM Harpenden. We had the first DTS on The Next Wave. Beijing to London, a prayer ministry focusing on raising up a missions movement between these Olympic cities and their games, is formed.

2008: Oval Café opens. Fit Mums starts. School of Reconciliation and Justice (SORJ) pioneered. DTS Centre established at YWAM Harpenden.

2009: ‘Forever 2012’, the Olympic Outreach team established. Humanities and International Studies Course run at YWAM Harpenden.

2010: The training Department pioneers 3 new schools: School of Design (SOD), Documentary Filmmaking School (DFS) and School of Web Design & Communication (SWDC). YWAM 50th Anniversary Celebration is held at YWAM Harpenden with over 800 people visiting and staying on site, in tents, on floors and wherever else we can put them!

2011: Foundations in Community Development School (FCD) pioneered and School of Event Management (SEM) run for the first time at YWAM Harpenden. We have a twenty-­‐fifth Anniversary celebration of YWAM Harpenden in June.

The work which is done here, and the training that is given, is touching the farthest places of the earth, as well as the needs of this nation. The whole community, including staff, and trainees, is in the region of 240 people.

Much restoration and refurbishment has taken place, often with voluntary help, but much more remains to be done. We look forward to the day when the old factory building can house our “community centre”: a restaurant, library, bookshop, offices, fitness centre and other community facilities.

2012: As London hosted the Olympics, YWAM Harpenden hosted seven events during the summer events including Circuit Riders (two weeks of evangelism for young people), a Sports and Arts festival (Go for Glory), two weeks of outreaches during the Olympic Games and the GLG (Global Leadership Gathering)

2013: Carl Tinnion (YWAM England Director) and Dale Lambert were appointed to lead a transition leadership team as John and Suzi Peachey stepped out of base leadership.

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WORKING AT YWAM HARPENDEN

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OVERVIEW OF YWAM HARPENDEN

This is an illustration of the ministries at YWAM Harpenden, not an organisational diagram.

Facilitate

• Catering

• Maintenance & Grounds • Hospitality & Oasis Flat

• Accounts

Outreach

• • • • • • • • •

• • • • • • •

Site Improvement Personnel Mission Builders National Support Communications Oval Operations IT

Orphans Know More Marine Reach Oval Café Schools Ministry Sports Oasis Centre Mums & Tots in Luton Batchwood The Next Wave

• • • • • •

London Newcastle Manchester Cornwall Bristol Luton

• • • •

Pioneer

• • • •

•

Train

Seminars Discipleship Training Schools School of Design Foundations of Intercultural Studies Documentary Filmmaking School Humanities and International Studies School of Web Design & Communication Foundations of Community Development ID – Staff Development

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LEADERSHIP GROUPS

Leadership Team

The Leadership Team provides the strategic direction for YWAM Harpenden, meeting weekly to pray and discuss various issues.

Management Team

The Management Team consists of many of our ministry leaders and makes practical decisions regarding the running of the campus. They meet on a weekly basis.

Training Core Team

This group decides the direction of our training ministry and also makes practical decisions pertaining to our training schools.

MEETING TOGETHER as a WHOLE

The following corporate meetings are all in the Chapel (unless otherwise communicated) and are for everyone to attend.

Intercession: through Fasting, Worship & Prayer

Monday; 12:45-­‐14:00

Community Meeting

Tuesday evening; 19:20 for coffee, to start at 19:30, aiming to finish by 21:30; sometimes we’re having such a great time that we stay after the meeting has officially finished.....

Worship and celebration Reports Teaching Prayer

This is for the whole community, including your children and young people. It is also open to people who are friends of YWAM, visitors and local Christians.

Staff Meeting

Tuesday afternoon, 14:00; this meeting aims to be finished by 15:00

Testimonies Communications from the various teams Reports Prayer for incoming and outgoing staff

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 18

THE WEEK AT A GLANCE

Formal Office Hours (Monday-­Friday)

09:00

Start of formal office hours

09:00 -­‐ 09:15 Prayer* taken from the Scriptures (in the Chapel)

13:00

Lunch in the Bramley Hall

17:30

End of formal office hours

18:00

Dinner in the Bramley Hall

These hours are guideline times. Several staff on the campus work part-­‐time or flexi-­‐time or your team may not function within working hours, such as doing church-­‐based ministry or youth ministry that doesn’t happen during usual work hours. Discuss this with your team leader for guidance on how to manage your time in these circumstances.

Please be aware that there may be times that you are expected to work on the weekends, such as campus events that happen on the weekend.

MEAL TIMES IN THE BRAMLEY HALL

Monday–Friday

Breakfast

07:45 – 08:15 (breakfast cleared away at 08:15) Lunch 13:00 (except for Monday when we have fasting) Dinner 18:00

Saturday & Sunday

Breakfast / Lunch 08:30-­‐09:30 Dinner 18:00

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 19

YWAM HARPENDEN CALENDAR 2014

WINTER QUARTER Winter DTS/School of Design begins

Staff Orientation

Community Days

Chinese Training Seminar Weekend

SPRING QUARTER Staff Orientation

Easter Festival

School of Design Graduation

Spring DTS/School of Music in Missions begins

Good Friday (Public Holiday)

Easter Monday (Public Holiday)

TESOL begins

Early May Bank Holiday (Public Holiday)

Spring Bank Holiday (Public Holiday)

TESOL graduation

YWAM England Staff Gathering

Winter DTS Graduation

SUMMER QUARTER Summer DTS/SWDC/DFS begins

Summer BBQ/Open Day

Staff Orientation

Marriage Seminar

Singles Seminar

Family Camp

Summer Bank Holiday (Public Holiday)

AUTUMN QUARTER Staff Orientation

At Home Days

Spring DTS Graduation

School of Web Design & Communications Graduation Documentary Film School Graduation

Autumn DTS/Crossroads/FCD/HIS begins

Apple Festival

Summer DTS Graduation

School of Humanities and International Studies Graduation

January 13th January 13th – 17th January 20th & 21st March 7th – 9th March 31st – April 4th April 5th (To Be Confirmed) April 4th April 7th April 18th April 21st April 21st May 5th May 26th May 30th May 30th – June 1st June 18th June 30th July 5th (To be Confirmed) July 7th – 11th August 11th – 15th August 18th – 20th August 22nd – 27th August 25th September 8th – 12th September 16th – 20th September 17th September 26th September 26th September 29th October 11th December 10th December 19th

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 20

MAP OF YWAM HARPENDEN

1

Building No1 – Staff Housing

2

Building No2 – Hospitality and Staff Housing

3

Building No 3 – Classrooms and Staff Housing

4

Building No 4 – Staff Housing

6

The Clock Building – Offices, Resource Centre and the Oval Café.

7

Building No 7 – Staff Housing

8

Building No 8 – Staff and Trainee Housing, Classroom and Meeting room

9

Building No 9 – Staff and Trainee Housing

10

Building’s No 10, 11 & 12– Staff Housing

B

Bramley Building: Dining Hall and Offices

C

Chapel

F

The Factory: Gym, Crèche, Boutique, Maintenance, Grounds & Media Classroom

P

The King’s Preschool

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 21

HISTORY / PURPOSE OF ‘AT HOME DAYS’ & COMMUNITY DAYS

Here is a brief overview of the vision of the ‘At Home' and ‘Community' Days’ *, from the first ‘At Home Week’ (as it was known) in 1998. We shortened them to ‘At Home Days’ in the last few years, but the heart of the purpose remains and it is the one time when everyone is present and meeting with God. It is interesting to note what Loren Cunningham spoke on the first morning:

“We will come together as YWAM Harpenden community at one time and in one place to remember how God has led us and revealed Himself to us as a missionary community, to ask God to reveal to us where we are at now, and to seek Him for divine momentum and direction in the future. We intend to meet with God and one another, ready to change our course in God's direction and covenant together with Him as His people on the journey.”

Some Key Aims are to:

• Clarify our vision, purpose and calling in God together.

• Strengthen core values through short prophetic teaching and group process.

• Give a common basis for understanding a discipling, spiritually dynamic missionary community.

• Agree changes in commitment and covenant before the Lord.

• Spend time together around meals, in recreation and small groups.

• Give and receive, promoting love and supporting relationships in the body.

• Celebrate the Lord together in worship with a "prophetic edge."

“It is likely to be an intense week for many of us. We don't apologise for that.

Breakthroughs often come in times of urgency. That doesn't mean that we should take ourselves too seriously. We need those with the gift of humour to exercise their gifts to help us laugh at ourselves. Most of all my confidence is in God to lead us.”

We all come together for this important vision and community building time, so please do not book travel or holiday time during the Community Days....

** For the ‘At Home Days’ at the beginning of the academic year (September) we ask all staff to be on-­‐site and join together to participate, so no holiday time or travel should be scheduled without permission from the Leadership Team.

*‘Community Day’: we gather together as a community at different times through the year.

All staff in Harpenden when the days are scheduled are expected to participate.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 22

ID (Staff Development)

We have developed a two year training programme as part of staffing at YWAM Harpenden.

It is open to all new staff, but primarily aimed at the 18-­‐25 year olds who have never been YWAM staff before, with the following objectives:

• To journey with new staff in an increasing desire to know God, minister to Him and live lives that please Him at all times.

• To help staff discover who they are in Christ and the calling upon their lives.

• To prepare new staff for a variety of ministry situations, mentoring, equipping and releasing them to pioneer.

• To give new staff diverse exposure to the core areas of campus life and empower and release them to take responsibility for these areas.

• To facilitate ongoing and regular outreach opportunities, both locally and abroad.

• To improve orientation and integration into YWAM Harpenden, England and International, and create a clearly defined track into missions

ID will include orientation, character development, identifying calling and vision, project management, and training and leadership development. This will be done in the context of classroom training, but primarily through serving core areas of the campus. In addition, opportunities for further training, both within and outside of YWAM, will be encouraged.

HOLIDAYS, FURLOUGHS & TIME AWAY GUIDELINES

(These are guidelines and all situations need to be discussed with team leaders)

All staff are encouraged to plan time off each year, the maximum being 4 weeks (20 working days), plus the Christmas holiday* and Public/Bank Holidays**

• Normally no more than three weeks of holiday are to be taken consecutively.

• All time away is to be submitted and discussed with your team leader, bearing in mind that certain jobs have busy periods when time away needs to be coordinated.

• Teams with a public interface should ensure coverage over summer and Christmas.

• Processing Time Away: this needs to be processed with your team leaders.

• We expect all staff to be on campus for Community Days in September and January.

• *Christmas Holiday: Christmas leave changes according to how the dates fall. Staff will be informed of the dates in good time in order to plan their holidays.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 23

•

•

**Public and Bank Holidays: These are New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday (first Monday in May), Spring Bank Holiday (last Monday in May), August Bank Holiday (last Monday in August), Christmas Day and Boxing Day (25th/26th December).

Compassionate Leave: can be taken in the event of illness, bereavement or personal crisis, and considered and worked through with your Team Leader on an individual basis. If > 3 months, it should be approved by the Leadership Team (LT).

•

Church / Christian Conferences: We take a positive view on attending conferences in may be arranged in consultation with your team leader. If you are going to represent YWAM at a conference (e.g. manning a YWAM stand) that is work; if it is to connect with your church or be refreshed, that is holiday or furlough time.

•

External Part-­‐Time Study/Correspondence Courses: Any proposed course of study which is > 3 months and/or involving any of your work time must be discussed with your team leader and the LT and agreed upon before you apply to do it.

Holidays, furloughs, sabbaticals and any time off must be agreed with your team leader well in advance for co-­‐ordination.

•

•

Do not make travel arrangements until the dates are agreed with your team leader.

•

If you need a break because you've been working evenings and weekends, talk to your team leader.

•

When going away, inform your team leader of your whereabouts by email, so you can be contacted in case of emergency if necessary.

Maternity / Paternity Leave

Our YWAM values state that: 'YWAM affirms the importance of families serving God together in missions, not just the father and/or mother. We encourage the development of strong and healthy family units, with each member sharing the call to missions and contributing their gifts in unique and complementary ways.

Paternity leave for fathers is roughly ten working days unless there are extenuating circumstances, which you should agree with your team leader.

Maternity leave should be discussed with your team leader & spouse. We recognise that having a baby is a major life event and takes time to adjust to. We also want to ensure that mothers do not become isolated.

Furlough

Furlough and holiday have different purposes. We recognise the need to visit support networks periodically to build relationships with family, friends, and church.

This is furlough.

For those with families abroad, it is suggested that you consider taking a maximum of 2 months furlough every two years (a guideline).

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 24

For those from the U.K, we recommend a maximum break of 6 weeks every 2 years.

Consideration will be given to individual requests.

Holiday allowance can be added to the furlough to extend the time by several weeks.

Your Team leader should be asked to help with planning your furlough, writing letters to your church and helping you plan and set goals for your time away.

Requests for furlough need to be negotiated according to course schedules and needs of the campus, and should be made with ample time for planning and communication.

Furlough can be taken after a minimum length of service at Highfield Oval of 2 years.

Sabbatical

We recommend long-­‐term staff consider a sabbatical approximately every 6 -­‐ 7 yrs.

Please refer to the excellent Navigators sabbatical guidelines as you plan your sabbatical proposal for leadership approval. This can be found on the Intranet at the following address: https://net.eoval.com/YWAMHarpenden/Oval%20Policies/Forms/AllItems.aspx

Length of sabbatical can range from 3 – 12 months. All sabbaticals > 3 months need to be approved by the LT.

Before you go, remember:

Leave a voicemail message on your office phone.

Post an ‘Out of Office’ notification on your e-­‐mail to indicate when you will return

Post your away dates on the Intranet.

FAMILY LIFE

YWAM Foundational Value # 15

“YWAM affirms the importance of families serving God together in missions, not just the father and/or mother. We encourage the development of strong and healthy family units, with each member sharing the call to missions and contributing their gifts in unique and complementary ways.”

YWAM Harpenden welcomes families into our community. Our children are an important aspect of our community life and we hope that they will learn, grow and thrive here.

The oval is a great place for children to live, play and make friends. We have many children that reside on the oval, from diverse backgrounds and a wide range of ages – here are a few pointers to help you, as parents navigate through family life here.

Designated Playgrounds

We have two playgrounds, designed for eight and under, as the equipment is not suitable for children over eight. The majority of the equipment in these playgrounds was donated specifically for the little ones to have a special safe play area.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 25

The responsibility for the maintenance of these playgrounds is mainly shared amongst the parents, who have been generous with their time and resources. In the past they have contributed to the upkeep of these playgrounds.

These playgrounds each have a disclaimer statement, which is displayed as part of our public liability insurance.

Other Areas Where Children Play

As you wander around Highfield Oval, you can’t miss the many pieces of play equipment such as swings, slides, playhouses and climbing frames dotted around.

The larger pieces of equipment (and outdoor furniture) usually belong to a family living in that area, but it is generally understood that they are available for all use. If you are not sure, please ask someone.

When there are lots of people sharing the same things, the potential exists for us to have different experiences of community. We hope that as we all live together that the children will learn good stewardship as they learn from those around them, but sometimes we all need a little extra help (from our parents). We hope this extends to taking responsibility for fixing or replacing anything that breaks.

Personal toys/ Sports equipment

The Oval is a wonderful place to ride bikes and scooters, and lots of children from the local neighbourhood come here with their parents to learn!

If your child (or you) has a bike, we recommend that you name it, lock it, or keep it locked away. Unfortunately we have had incidents of bike theft on the oval.

Also, to avoid potential conflict or misunderstanding, please encourage your children to ask before they use another child's bike / toys as, for most of the children on the Oval these are their treasured possessions (birthday presents etc) and are viewed as private property.

Safety

The Oval is a most exciting place for any child to grow-­‐up in. There are many hiding places, trees to climb and open space to run around and explore. It is truly a privilege to live here!

We recognize that every parent has their own set of boundaries for their child, according to their age and level of maturity. Please bear in mind the following things;

Not all areas of the Oval are safe for children to play – you may want to walk around with them and identify the areas that are “out of bounds”. If you are not sure yourself, you may want to check with the maintenance manager.

It is also important to realise that we are not a “closed” community and have many guests, locals and general visitors each day, particularly dog walkers or those visiting the Oval Café.

We encourage you to have an age appropriate discussion with your children about appropriate contact with adults and take that into account when setting your boundaries.

Community Meetings

Children are very welcome to our Community Meetings. Please share with them the value of worship so they can enjoy participating in worship. It is always a joy to see the children enjoying worship – especially when they’re able to join in too!! However, there are potential hazards to be aware of, such as musical instruments and electric cables, which are large and expensive to replace.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 26

If they become unsettled, feel free to take them out, there is a room (front left of the chapel) next to the toilet with baby changing facilities.

Crèche

We have a crèche in the factory for smaller children (0-­‐3). Once a week (during term time), mums can drop off their little ones for a couple of hours to allow them to be more involved in life on the Oval. It is set up and run by mums on a rota basis.

Young Adults

As your child grows and increases in responsibility, it is still important that you know where they are and who they are with. Many have a mobile phone which helps, but the Oval is a public place and many other people visit the site.

Young members of staff may invite your young person in for a coffee or even invite them to accompany them for a walk. We obviously work on a high trust level in the community but please be wise; invite other young people round to get to know who your young person is hanging out with and endeavour to know where they are for your and their peace of mind!!!

We value different generations being linked together. Consider prayerfully if there is someone from the Oval Staff that might be willing to become a mentor and meet on a regular basis with your teen-­‐age son/daughter. This can be for a limited period or open-­‐ended and the breadth of discipleship/coaching should be mutually agreed.

'Wildfire' is a network within England established by King’s Kids International (KKI), YWAM’s ministry expression for children, youth and families. Oval children and families are encouraged to join in the events around the country, throughout the year and whole families are especially welcome. For more info ask at Personnel.

We hope that this helps you and your family settle into life on the Oval. The best rule of thumb is, if you are not sure, just ask! The natives are quite friendly!!!

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 27

YWAM ENGLAND and Western Europe

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 28

YWAM England & Wales

YWAM Harpenden is a part of YWAM England, which has more than 19 locations throughout England and Wales.

To learn more about YWAM England, visit www.ywamengland.org

To read the latest copy of “Advance”, the YWAM England magazine, go to http://www.ywam-­england.com/news.shtml

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 29

YWAM WESTERN EUROPE

As we continue to grow in numbers and breadth of ministry so does our need, individually and as community, for effective networking and training. As different international events serving this need emerge, it can be a little confusing to try and identify which are for us.

All of us have time and financial restraints that limit what we can participate in, so it is important that we understand the focus and intent of these different events. To help with this, the following is a brief explanation of the purpose of each of the international gatherings we currently hold in Western Europe.

The Western European Leadership Consultation (WELC)

The 'Western European Leadership Consultation' is held every two years. It is open to all leaders and potential leaders involved in training, evangelism and mercy ministry.

The primary focus of this event is on vision, networking, pioneering, development and multiplication of the ministry in Western Europe.

EQUIP

'Equip' is held every year. It is open to all staff and leaders and has a focus on equipping in skills, character and leadership principles that will benefit us wherever we are in YWAM.

There is a central theme for each year, out of which flow multiple training module options, but there is always a 'classic' training track for DTS and second level school staff.

Information is available at www.uofn.edu/equip

Both of these events are opportunities for us to hear from the Lord together and to engage in relationship building, networking and vision sharing. The important thing is to plan to be at the ones that are relevant to us.

European Leaders Forum (ELF)

A third gathering, the European Leaders Forum is a smaller gathering of regional leadership teams, major national / base leaders and family ministry leaders across the four regions of Europe: www.ywam.eu/elf

Hopefully this brings clarity and helps us plan our participation with understanding and purpose.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 30

IMPORTANT LEGAL INFORMATION AND REQUIREMENTS

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 31

REGISTERING FOR TAXES – THE BASICS

Disclaimer: This document does not constitute financial advice and is subject to errors and omissions.

See Appendix for detailed information regarding registering for Taxes, National Insurance and filing your tax return. We have a comprehensive document (see Appendix), which is very helpful, especially when filling out your tax assessment.

All full-­time volunteers with YWAM need to register with the Inland Revenue (IR) as self-­employed missionaries. It really isn’t that complicated… so the sooner you start the better.

Do I need to apply?

For the majority of you the answer is YES! Unless you are going to be in the UK for less than 183 days within the tax year (6th April one year to 5th April the following year) and won’t extend your stay.

Each year you are entitled to a personal allowance that means you can receive a certain level of income without paying tax. It may be that you do not need to pay income tax, but you MUST register with the HMRC nonetheless. You'll need to keep business records and details of your income so you can fill in an annual Self Assessment tax return.

It's important to let HMRC know that you're self-­‐employed as soon as possible -­‐ even if you already fill in a tax return each year. If you don't tell them as soon as you begin self employment you may incur penalties. It is your responsibility as an individual to register and complete self-­assessment forms. YWAM cannot do this for you.

How do you register for taxes?

Before you register you’ll need:

• Your NATIONAL INSURANCE NUMBER (see below if you don’t have one!)

• Your contact details and the contact details of your business, if you've started self-­‐ employment, e.g. your home address (on the Oval) & business address

• Your start date for YWAM Harpenden.

• Once you have these you can register for HMRC NEWLY SELF-­‐EMPLOYED via:

 Telephone: 0845 915 4515 (use a landline). Opening hours: Mon to Fri 08:00 to 20:00, Saturday 08:00 to 16:00; Closed Sundays / Bank Holidays.

 Online: http://www.hmrc.gov.uk/sa/register.htm#4

• You’ll be given lots of options, but need to follow the links for one of the following:

 Self-­‐employed and dealing with your own tax affairs

 Self-­‐employed and wish to appoint an accountant or adviser

 If you have any questions, contact the HMRC helpline (number above; they are very helpful) or the Oval Personnel Department for general enquiries.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 32

The helpline is for those who are newly self-­‐employed and looks at National Insurance, tax and VAT. They can also arrange for you to attend a free workshop with one of our Business Education and Support Teams to help you get started.

WHEN YOU CALL THE HMRC HELPLINE, TAKE NOTE OF:

• WHO YOU SPEAK TO -­‐ NAME, CONTACT NUMBER?

• WHEN DID YOU SPEAK TO THEM – TIME?

• WHAT THEY SAY – CAN YOU GET IT IN WRITING?

What is the National Insurance (NI) number?

Your National Insurance (NI) number is your personal account number. It ensures that the National Insurance contributions (paid to build up your entitlement to certain benefits, including the State Pension) and taxes you pay are properly recorded on your account.

It also acts as a reference number for the whole social security system. Paid contributions depend on how much you earn and whether you’re employed or self-­‐employed. You stop paying National Insurance contributions when you reach State Pension age.

Getting a National Insurance Number

If you haven’t worked in the United Kingdom before, you need to get an NI number.

• You need to arrange an ‘Evidence of Identity’ interview; call the Jobcentre Plus on 0845 600 0643 (lines are open 08:00 to 18:00 Monday to Friday.)

• THERE IS NO COST FOR A NATIONAL INSURANCE NUMBER IF YOU APPLY FOR ONE THROUGH THE JOBCENTRE PLUS DIRECTLY

The interview will usually be one-­‐to-­‐one (unless, for example, you need an interpreter). You will be asked questions about why you need a National Insurance number, your background and circumstances. You will also have to prove your identity.

Bring as many 'identity documents' as possible to your interview (originals, not copies).

If you don't have any of these, or other, identity documents you must still go to the interview. The information you are able to provide might be enough to prove your identity.

Examples of documents which count are:

• Valid passport (UK or foreign) • National identity card (UK or foreign) • Residence permit or residence card including biometric immigration residency documents • Full birth or adoption certificate • Full marriage or civil partnership certificate • Driving licence (UK or foreign)

For more information on National insurance go to:

• http://www.direct.gov.uk/en/MoneyTaxAndBenefits/Taxes/BeginnersGuideToTax /NationalInsurance/IntroductiontoNationalInsurance/DG_190057 Income Tax when arriving in the UK

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 33

If you are a foreign national, call the Helpline (newly self-­‐employed: 0845 915 4515) and they’ll help you with the process, or see the following:

• http://www.direct.gov.uk/en/MoneyTaxAndBenefits/Taxes/LeavingOrComingInto TheUK/DG_078447. This page is very comprehensive with regards to all that you need to know but you may find it easier to call the helpline.

If you pay tax in another country, the HMRC will guide you through the process but you still need to have documentation to prove that you have contacted them.

Remember: It is your responsibility to....

• Register with HMRC

• Keep accurate records

• Submit a yearly tax return (if required)

• Register for National Insurance.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 34

VISA INFORMATION

Important Information for YWAM VISA holders

When you first arrive or when you are issued with any new visa, please take all your documents (passport / visa) to the personnel office to be copied and kept in your file.

Information on Renewal

It is possible to renew both Tier 2 and Tier 5 visas.

Tier 2 visas

• Normally issued with 3 year validity, unless a shorter period is specifically asked for.

• Generally renewed for 2 years, which will give the applicant a total of 5 years in the UK and allows them to then apply for Indefinite Leave to Remain (Resident visa).

• Should a shorter period of validity have been originally granted (say 2 years) it may be possible to extend the validity period up to the 5 year mark when renewing.

Tier 5 visas

• Can only be renewed up to their maximum period of validity, which is 1 year for a Tier 5 Charity Worker and 2 years for a Tier 5 Religious Worker.

• You cannot renew beyond this date under any circumstances and the holder will be required to leave the UK.

Ask for advice from the Personnel Department 2 months before the time of renewal.

Renewal Process

Contact the Personnel Department at least 8 weeks before visa expiry to allow the system to issue you a fresh certificate of sponsorship in time for your renewal. Do not leave it too late!

It is essentially the same process as for an initial application, but is simplified somewhat as the maintenance (and English requirements for Tier 2) are taken as read because of the successful initial application.

• You first need to obtain a Certificate of Sponsorship Number from Personnel – there is a fee for this – see personnel for details.

• After you have been issued a Certificate of Sponsorship Number, along with your supporting letter from Personnel, you can proceed with your renewal.

• For more information on renewals, try the following links:

Tier 5: http://www.ukba.homeoffice.gov.uk/workingintheuk/tier5/religiousworkers/

Tier 2: http://www.ukba.homeoffice.gov.uk/workingintheuk/tier2/ministersofreligion/app lying/extending/

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 35

Can I travel during the renewal process?

The short answer is ‘No’! All renewals must be done from within the UK and no travel is permitted during the renewal process, as the applicant’s passport will be in the hands of the government during this time.

• It is important that renewal is not left too late, so travel in the 4-­‐6 weeks prior to renewal is to be avoided so please do NOT book travel (for teaching, ministry, outreach or sabbatical) at visa renewal time!

Indefinate Leave to Remain

What is Indefinite Leave to Remain?

Indefinite Leave to Remain (ILR) means the applicant is able to leave and enter the UK as often as they like with no time limit on their stay in the UK. Those who are successful in being granted ILR will not have to apply for it again, and it will not expire. They will be expected to continue to work with YWAM for the foreseeable future whilst under ILR.

When and how can I apply for ILR?

You can apply for ILR after you have been in the UK for the qualifying period; currently, 5 continuous years with a T2 Minister of Religion / Missionary Visa.

• Not all Tier 5 visas count towards the qualifying period.

• Full details on applying for ILR: http://www.ukba.homeoffice.gov.uk/ukresidency/settlement/

• In order to support an application for ILR, the personnel office is able to write a supporting letter to go with your team/centre letter endorsing their application.

• Therefore, you will need to contact the personnel office for the supporting letter, with due notice, so that you can have all of the necessary supporting documentation to go with your application.

• Beyond the supporting letter, the Personnel office takes no further action in ILR applications.

• Please ensure that Personnel is informed of the outcome of the ILR application.

If I’m granted ILR does this make me a UK Citizen?

No, ILR does not confer British Citizenship.

If I’m granted ILR, can I apply for a British Passport?

You may not apply for a British passport unless you are a citizen of the UK.

How can I apply to be a Citizen of the UK?

You can apply for naturalisation (to become a citizen of the UK) if you fulfil all of the criteria listed on the following link:

http://www.ukba.homeoffice.gov.uk/britishcitizenship/ YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 36

PERSONAL FINANCES

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 37

MONEY, BANKS, AND SETTING UP A BANK ACCOUNT The UK currency is the pound sterling (£). One pound is divided into 100 pence (p).

Coins and notes: There are coins for 1p, 2p, 5p, 10p, 20p, 50p, £1 & £2, and paper notes for £5, £10, £20 & £50. In Scotland, you might receive notes issued by a Scottish Bank – you can use these notes in all parts of the UK.

Changing money You may change your own currency into pounds sterling at a bank, building society, post offices and some travel agencies. Ports, airports and larger railway stations also often have places for changing money. You will pay a charge for changing money.

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When coming to the UK, if you can, bring a small amount of sterling with you for travel, food etc. £200 should be enough to cover these immediate expenses when you arrive, or you can get cash from an ATM on arrival.

•

If you have an ATM card from another country it is advisable to inform them that you’ll be using the card in another country – be specific about where.

A Bank Account Even if you are only going to be in the UK for a few months, it is worth opening a bank account and the sooner the better. You may need proof of your home address from your home bank. Some banks do not let you open an account unless you are going to stay for at least nine months. Banks and building societies offer many types of account.

•

You are most likely to need a ‘current’ account. Most current accounts remain free of charge provided you do not go ‘overdrawn’, that is, take out more money than you have in the bank. Quite large charges may then be incurred, so keep careful note of the money you put in and take out of your current account. It normally does not matter which bank you open an account with: conditions and rates are about the same.

•

If you are keeping a lot of money in the UK you should think about opening another account which will give you interest on your money. You will need a letter from Personnel to confirm that you work with YWAM, a rent bill from YWAM Harpenden and probably information (such as bills/ bank statement) confirming your address for the last three months.

Cheques and Cash cards When you open a current account you will be given a cheque book and guarantee card often called a cheque card. You can use cheques instead of cash to pay for goods and services. When you present a cheque you need to show this card to prove your identity.

•

You will only be able to obtain instant credit on cheques up to the card limit – normally £50 or £100. To purchase items over this limit would normally mean presenting a cheque in advance of collection of your goods. However, be aware that some banks will be phasing out cheques. Paying-­‐in books are also helpful for keeping on top of your finances.

•

You may be able to request the “Visa Debit” facility when you open your bank account. These are debit cards which you can use to pay for goods / services in a shop and over the internet. The payment is taken straight from your bank account (unlike a credit card, where you receive a bill at the end of the month). When you pay with one of these cards, you need to hand over your card, then either type in your PIN number (a 4-­‐digit code that your bank gives you) or sign the receipt.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 38

Credit Cards There are two main types, Visa and MasterCard. The different types are identical in operation. There are many shops that take these types of card in the UK. •

Items purchased on the card must be paid for on a monthly basis.

•

If you do not pay all the money outstanding on the card in one month, the balance is carried over to the next. You pay a substantial interest charge on any money carried over to the next month.

•

You may spend on each card any amount up to your credit limit. Credit cards are useful for purchasing items like concert tickets over the phone or the internet. You can also use some foreign credit cards in some bank cash machines. But be careful!

It is very easy to run up large debts with credit cards.

Cash Machines Many banks and supermarkets have cash machines (or ATMs) which will enable you to withdraw money at most times.

•

To use these machines you normally enter your cheque card and then type in a Personal Identification Number (PIN). The machine will then ask you what service you require.

•

You may see how much money you have in your account, order a statement or withdraw money.

•

Never keep your PIN and your cheque card together for security reasons. It is a good idea to memorise your PIN so that you don’t need to write it down.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 39

SUPPORT RAISING

YWAM FOUNDATIONAL VALUE #16

YWAM is called to practice a life of dependence upon God for financial provision. For individuals and YWAM corporately this comes primarily through his people. As God and others have been generous towards us, so we desire to be generous. YWAMers give themselves, their time and talents to god through the mission with no expectations of remuneration.

Fundraising, Friend-­‐raising, Support-­‐raising, or whatever you call it, is part of our calling as YWAM missionaries. It is one of our foundational values as a mission and is something we all, no matter where we are from or what ministry we are involved in, do as YWAMers.

Unfortunately it is often the most feared, least prioritized and most neglected part of our ministry. This is a very quick overview of the main elements needed to successfully develop a team of ministry partners. When asking people to support us financially we need to see them as partners in our ministry. They are very much a part of a team of people that make it possible for us to fulfil the vision God has given us.

The best way to raise support is to approach people we already know and ask them to pray about partnering with us in ministry. Money should not be the focus; our ministry / vision should be our focus. The financial support is only a means to fulfil our ministry.

Most of us struggle with “feeling like a beggar” when we ask people for money, but that’s often because we make money the focus instead of the vision God has given us.

We also need to know the biblical perspective on how God provides for His people.

Knowing what the Bible says in this area gives you confidence that you are following in the footsteps of good examples, even Jesus himself and Paul, of being supported by others.

Jesus warns us that we can’t serve both God and mammon (the spirit that deceives us about the nature of money). It’s vital to understand the spiritual nature of dealing with money. (“Wealth, Riches and Money”, by Earl Pitts & Craig Hill, is a helpful resource)

In order to be successful at fundraising we need to have a plan.

Are you doing the following?

• •

•

• •

Serving and building good relationships (fund raising is relationship based).

Know your calling and be able to communicate it well. If you can, create a “vision statement” to put your passion for ministry into one sentence; it helps to motivate people to want to get involved and will help you keep your communication ‘vision-­‐driven’ (come and join the vision) and not ‘need-­‐driven’ (I need money or lack this or that).

Develop a personal support plan. Make a list of people and seek God in prayer as to who to ask, make a budget so you know how much is necessary each month to live and do your ministry effectively, and create a presentation to communicate your vision in different forms such as a brochure, pamphlet or PowerPoint.

Become a faithful communicator with your partners (short, often, personal)

Ask people face to face – be as personal as possible. Don’t use your regular newsletter for fundraising; it should be used for telling people the stories of what God is doing and sharing the fruit of your ministry, resulting in people feeling involved. Fundraising appeals are more effective if they are separate from our regular updates and news.

Fundraising can be difficult no matter what culture you are from or what nationality, but it can be harder in nations that aren’t used to sending out missionaries. But don’t let your YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 40

culture dictate how you should do it; allow the Bible to teach you principles about inviting people to invest in your calling. The methods may look different, but the principles are the same. Read Paul’s approach to the Christians in Rome in Romans 15:20-­‐24. One idea is to build a base of relationships in the nation where you work and eventually invite them to become mission partners, but this takes time.

Another thing to consider is creating a “HOME FRONT TEAM” – a few people from your sending church or friends / family -­‐ committed to help you. For example, one person could help with communication; another could stimulate others to pray for you; a financial advisor is also very good to have, and it may also be helpful to find an Accountability Person who will help you to follow through with the goals you set for raising support; someone to be praying with you and encouraging you (but remember they are NOT responsible for your fundraising). These are great ways for people to get involved in missions who aren’t themselves called to “go”.

It is also important to look at our own lives and see if we are living lives of generosity and being good stewards of what God has already given us. It takes time and hard work to raise a team of ministry partners and to keep them, but it is well worth the effort. Not only will you be blessed, but God will also bless them and enrich their lives through being involved with you. Read Philippians 4:17. We are giving people opportunity to invest in the Kingdom – it’s between them and God how they respond.

BOOKS ON FUND RAISING:

‘Funding Your Ministry’ (whether you’re gifted or not) by Scott Morton ‘Daring to Live on the Edge’ by Loren Cunningham ‘Friend-­raising” by Betty Barnett ‘Funding the Family Business’ by Myles Wilson ‘The Spirituality of Fundraising” by Henri Nouwen ‘Serving as Senders’ by Neal Pirolo (for church mission committees, home front teams, etc) ‘Wealth, Riches and Money’ by Craig Hill and Earl Pitts

SUPPORT-­RAISING DAY

Each year the ‘Support-­‐Raising Team’ host days for us to gather together as a community and commit a day to training and workshops on Support Raising. These are required for all YWAM Harpenden staff, so please make sure that you listen out for the dates so that you can ensure that your diary is clear on that day. Stewardship Services also host similar workshop days throughout the year which are highly recommended.

GUIDELINES FOR STAFF FEE DEBT

When a staff person is two months behind on staff fees the following will take place:

• The Team Leader will be made aware (if not aware already).

• The Team Leader will check if the debt can be resolved quickly. If so, they should promptly inform Personnel by e-­‐mail how and when that will be done.

•

Pray together.

If not, the following steps should be taken within two weeks:

• The Team Leader arranges an initial meeting between a person appointed by the Leadership Team (LT), the Team Leader, and the person in debt, to look at the reasons why they are in debt (see below for questions that could be asked).

• Each situation will be different so an individual action plan will be agreed with each person. The action plan will be kept updated until the person is out of debt.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 41

•

•

The Team Leader meets with the person in debt twice a month for accountability regarding the action plan and commitment to prayer in this area.

Personnel will communicate on a monthly basis with the Team Leader about who is in debt on their team and the amount.

After the initial meeting the following actions potentially could take place:

•

•

•

•

•

The person in debt attends a training of some sort every quarter (e.g. 2-­‐ day workshop, one morning a week for a month, etc)

The person in debt attends workshops on fundraising (depending on the need of the person)

If the Team Leader doesn’t feel that the person in debt can fill this role, find a fundraising coach to meet with them on a regular basis for a set amount of time (in addition to the accountability/prayer times with the team leader each month)

After six months, the situation will be evaluated by a member of the LT, the Team Leader and the person in debt. If the debt has not been reduced or an inadequate increase in support has been seen, we will look at asking them to step out of full-­‐ time ministry and focus on raising support to a better level before they can return.

This could include leaving YWAM Harpenden and returning home but does not include stepping out of pastoral care, support from their team, or general community life if they are staying here.

Questions to consider include:

• • • • • • • • • • • • • • • •

What factors do you think are contributing to you being behind on your staff fees?

Do you have any other debt? How much?

Do you keep accounts of all income and expenditure? Can we look at them together?

How would you explain the difference between an obligation, a need and a want with some real examples?

Have you acted in presumption on anything? Buying flight tickets . . .

Are there ways you could reduce your living expenses? Change of housing, giving up some want?

How are you communicating with your supporters, friends, family, and church?

Do you have a list of relationships: friends, family, church? How do you pray for them and communicate with them?

Who have you specifically asked to support you in the last six months? How did you do it?

What churches are you investing in through service and relationship?

How do you feel about fundraising?

What are you doing to pray for finances? How do you pray?

What training have you done recently in fundraising?

What time are you setting aside to work on fundraising? What would you do in that time?

What will you agree to do specifically and by when?

Can you meet every two weeks to report on what you have done adjust the action plan and pray?

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 42

HIGHFIELD OVAL OPERATIONS

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 43

QUARTERLY COMMUNITY ROTAS

All staff at YWAM Harpenden share the responsibilities of running the campus, and need to sign up for weekly work duty jobs for each quarter. This is approx 3hrs per slot / week, and 12-­‐13 slots over the quarter.

• This is for all staff!!! Training staff on a current school are already signed up. Other training staff need to sign up. Only one person of a married couple needs to sign up if you have children you are caring for.

• Some of the jobs need one person to commit for the whole quarter. If you want to do the same job all the way through, score your name all the way through.

• Find your own replacement, if you can’t be there!!! If you are going to be away please try and find someone to cover your work duty. If you are unsuccessful, get in touch with HOOT to request cover while you are away.

• If you sign up for a job in the kitchen, you need to attend a Health & Safety / Bramley Hall Orientation at the beginning of the quarter.

• Put it in your diary and remind yourself and each other. Check in team settings for accountability on work duties

FACILITIES BOOKING

•

If you need to make an internal booking that does not involve using sleeping or eating facilities at the campus, please e-­‐mail bookings@oval.com

•

If you need to make a booking for external guests, is multiple-­‐days, or needs catering and sleeping facilities, then please use an Oval Booking Sheet.

•

Please note that you must submit the Facilities Request Form in advance for all events run on the Oval. Please pick up a copy from Reception, the Leadership Team Office or from the Intranet, and complete it as early as possible; ideally around four months before the event, so that we can plan our quarters more effectively.

•

You must fill in all sections of the form yourself and liaise with the various team leaders concerned, then SCAN AND E-­‐MAIL to bookings@oval.com

PETS

We regret that no pets are allowed in any of our staff flats, houses or bungalows. If you’d like to have pet please check with HOOT and the Housing group first.

INSURANCE

Highfield Oval’s insurance policy covers only property owned by YWAM, Highfield Oval.

• Personal possessions of any kind are not covered for theft, loss or damage of any kind by this policy. This applies to both staff and students. If you have valuables at the Oval, you are encouraged to arrange your own insurance coverage.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 44

RUBBISH & RECYCLING (Updated May 2011)

OUR PERSPECTIVE

Rubbish matters! Rubbish matters because what we do with it has a huge impact on the world around us. As Christians we should be leaders in promoting and practicing a lifestyle that tends and cares for the world God has entrusted to us. Here are three good reasons why:

- We don’t know when God’s purposes for this planet will come to a close, so in the meantime we must steward it to the best of our ability.

- What God put on this planet is good and worthy of being treated with dignity and respect (future generations, animals, plant life, even below-­‐ground dumping sites).

- Our (pretty high!) council taxes pay for these services, so we should use them as efficiently as possible, so that other good services can be provided by the council, not just loads of rubbish collection services!

ST. ALBANS COUNCIL PERSPECTIVE

“We share the country's concern at the impact our activities are having on the environment and the significant costs of manufacturing packaging products. We are committed to reducing our burden and offer a range of services and facilities to work toward reducing our contribution to these harmful activities.” (St. Albans Council Website)

The refuse collection service is contracted to “Enterprise” from 2008 until 2015, by which time they aim to be recycling 50% of household waste. The ccontractors currently collect household refuse on a weekly basis from the 56,750 properties in the district. Normally the amount of household waste collected varies between 600-­‐700 tonnes per week, but between Christmas and New Year this figure can be up to 900 tonnes. All household refuse is taken to the waste transfer station at Garston where it is transferred into bulk containers for delivery to landfill in Bedfordshire.

How does the council process rubbish?

All the rubbish (either from kerbside collections or waste recycling centre) collected are taken to the Councils Materials Reclamation Facility (MRF) where they are stored, sorted and baled as necessary before being loaded and sent to processors throughout the UK.

Paper & magazines ⇒paper mill in Kent, Aluminium ⇒ Cheshire, Plastics & Steel ⇒ Lancashire Glass ⇒ Harlow, Essex.

Cardboard ⇒Pearce Recycling in St Albans.

Refrigerators and freezers are sent to specialist contractors to have their C.F.C. components removed before disposal.

All re-­‐useable units are renovated and sold. Hazardous waste (TVs, PC monitors, sun beds etc) and other electrical equipment are separated and collected by a specialist company.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 45

WASTE COLLECTION FROM HIGHFIELD OVAL HOUSEHOLD WASTE & RECYCLABLE COLLECTION

• Rubbish is collected on Monday mornings. Bins should be brought to the front of your building on the Oval road, by 7am on collection day. If the Monday of a particular week is a Bank Holiday or Public Holiday, the rubbish collection will usually happen on the next working day following the holiday.

• One week it is BLACK bins for household (non-­‐recyclable) waste and the alternate week, the GREEN bins (with a flat lid) for composting (clearer details on the next page)

• Recycling bins should not be taken to the Oval road, but should be left by the side of your building. The bin men take them from the side of your building and empty them. If the bin is not very full they may not empty it as they generally only empty ones that are at least half full.

• For more information on local recycling see: http://www.recyclingforapremier.com/

OTHER WASTE & RECYCLING:

• Batteries & Bulbs: Recycling boxes are in Reception to make this as straightforward as possible for all of us.

• Office, class, meeting room, seminar room paper: We have several indoor paper-­‐ recycling bins. They are only for paper that can be recycled, so this is clean paper.

LARGER UNWANTED ITEMS / RUBBISH

• If you have large items of furniture, fridges, washing machines, old furniture, car batteries, or junk, please note that it is your responsibility to dispose of these correctly.

• For example, large electrical items and old furniture should be taken to the local bulky Household Waste Recycling Centre which is in Dark Lane, off Grove Road, in Southdown, AL5 1QB. For directions, ask Personnel or a neighbour.

• Please do not assume that someone else will want what you are throwing out.

• Advertise the item for a week or two on the Intranet and then if there are no takers, please take it to the dump.

• DO NOT STORE ANYTHING IN THE FACTORY WITHOUT PERMISSION FROM H.O.O.T.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 46

WHAT IS COLLECTED VIA YOUR HOUSEHOLD KERBSIDE COLLECTION If anything is TOO BIG to fit in these bins please take them to the bulky waste recycling centre HOUSEHOLD WASTE COMPOSTABLE WASTE Please note all refuse must be inside Please note all garden waste, your black wheeled bin, we will not cardboard and food waste must take excess waste. be inside your green wheeled bin/bag/caddy, they will not take excess waste. Wrap all your food waste in newspaper to prevent maggots & flies.

We want  We don’t want X We want  We don’t want X Everything which Paint Animal bedding Ash cannot be recycled or Rubble i.e. brick, Bark Coal reused concrete, wood Card, Cardboard Flower pots

Recyclable items Cereal Boxes Plant trays Compostable items Coffee grounds Plant wrappings Cut flowers Plastic carrier bags

Eggs & Egg boxes Rubble PAPER BOX Fish, Meat & Poultry -­‐ Refuse sacks cooked and uncooked Soil including bones Stones Fruit & Vegetable Tetrapacks – paper peelings based liquid food and Grass & Hedge drink cartons We want  We don’t want X cuttings Yellow pages catalogues card Hay, straw, leaves &

junk mail cardboard Paper compostable bin weeds magazines & envelopes liners -­‐ £1 discount on most Shredded paper newspapers shredded paper products available to St Small branches & telephone directories

Albans City & District twigs residents at yellow pages www.paperliners.co.uk Use Tea bags

PLASTIC & CANS BOX Please squash cans, if possible.

Please empty aerosols but do not puncture or crush.

Plastic coloured bottles that have contained household cleaners, washing up liquid, bleach, shampoo and fizzy drinks are all acceptable.

Household aerosols including air freshener, deodorants, hairsprays, cleaning products, insecticides and shaving foam are all acceptable.

We want  We don’t want X Aluminium foil engine oil containers Aerosols film Cans -­‐ food and pet ice cream tubs food margarine tubs Drinks cans meat/microwave trays Plastic BOTTLES plastic wrap

punnets yoghurt pots

voucher no. 48234 when ordering.

GLASS BOX Please remove corks (and place in your refuse) and give all items a quick rinse but you don’t have to worry about removing labels.

We want  Glass bottles Glass jars

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 47

We don’t want X broken glass drinking glasses light bulbs mirrors plate glass Pyrex or similar (this is heat treated and cannot be recycled) spectacles

MAINTENANCE & GROUNDS

HOUSE DÉCOR

If you want to redecorate your room or flat, this can be done at your own expense. If the room does not need decorating but you would just prefer another colour scheme, it is your personal responsibility but please use a neutral colour. The Oval will supply magnolia or white colours for walls and white for the woodwork where it is used. The Oval will also supply rollers and brushes etc.

• Spillages and damages while painting should be rectified by the staff member.

• Furniture must not be removed from any room or flat without permission. Check with Personnel if you are in doubt.

• Ordinary decorating should be done in your own time. The maintenance department must be consulted before any structural work is undertaken, and they can only assist with structural and skilled work as it fits into their schedule.

• If an emergency has caused your housing to be unsuitable to live in and you have the skills to deal with it, time can be taken out of the week to do it after discussion with your Department Head and the Personnel Department, as long as this does not hinder your main work being completed.

DAMAGED PROPERTY

Please encourage one another to be good stewards of The Oval’s equipment and property. If damage occurs as a result of misuse or abuse, it is expected that replacement or repair of the property is processed with the Department Head concerned. We encourage that as much as possible of the cost is covered by the person who damaged it.

MAINTENANCE REQUESTS

Work request forms are available from Reception for small maintenance tasks around the Oval (dripping taps, broken handles, blocked drains etc). If you are DIY competent, please feel free to fix it yourself. If not, please ask your building / flat coordinator about it, and if that person cannot do the repair, they will complete a form and put it in the ‘Maintenance’ post box, rather than reporting it verbally. Alternatively you can e-­‐mail your request to: maintenance@oval.com

WORKSHOP

We try to make the workshop available to all; however any use of the workshop requires permission from a maintenance staff member and appropriate training if necessary. You may e-­‐mail to maintenance@oval.com for this request. You need to be instructed as to what you may use safely. Whatever you do must be cleaned up immediately.

• Assume that anything cannot be used until you ask if it is okay. The Maintenance Team notice straight away if something is out of place, and if a tool is not where it should be it can delay anyone trying to do a task. Seldom do we find the workshop tools etc as we expect them to be, and this can be awkward.

• Keys for the workshop are available at reception where they need to be signed for.

• If anyone hears running water on the site late at night or in a place that may seem odd, please let HOOT know as soon as possible YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 48

ENERGY

Be aware of buildings using too much heating when the weather is warmer – it still costs us.

• On cold days, please don’t leave windows or doors open.

• Be sure outside doors are actually closed; they don’t all have spring closers and tend to stick more in winter because the doors swell in the damp weather.

• Please remember to turn off unnecessary lighting in entrances or hallways.

GROUNDS

The grounds are maintained by everyone on the Oval. Some tools are available in the grounds shed, your house may have privately owned or Oval tools, and some restricted tools like strimmers / weed-­‐whackers and hedge trimmers are stored at house No.1.

• You should use them only once the grounds staff has shown you how to use them and how to deal with the trimmings.

• All tools must be returned immediately in case someone else is waiting for them.

• Please wear safety equipment, which is either with the machines or in the grounds shed. There are some diesel, some petrol and some petrol / oil mix machines, so ask grounds staff until you are familiar with the machinery.

• Tractors are only driven by those registered on our insurance policy and trained by the grounds staff. Normally a UK driver’s licence and an age limit applies.

• The key for the grounds shed is kept in reception where it needs to be signed for.

BLOCKED DRAINS

In the past we have had to pay a significant amount of money on clearing the main drain behind 7, 8 and 9, as it was blocked all the way up to the road. This is partly due to the drain connections being of insufficient width as the original plumbing is old, but the problem is made worse by things being put down the drain that should not.

Please take time to read the following instructions. Many of you will know this, but as we all come from different places, with different plumbing systems, it may not be obvious to all.

The only things that should go down your toilet are toilet paper and human waste. All that should go down your sink is waste water. Things to not put down the drain of your sink or your toilet:

• Grease; this includes fat from cooking – bacon, sausages, or any other meat in particular. Grease should be tipped into a container (an old tin can works well, or, wait until the grease solidifies and scrape it into a plastic tub) and disposed of in the bin. This also includes butter or any fat which will go solid when cold.

• Sanitary napkins of any size, tampons, nappies. All must be disposed of in the bin.

• Condoms or other contraceptive devices.

• Please make every effort to help us avoid spending more money on clearing drains.

• Please make sure this is clear to guests and trainees.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 49

LAUNDRY

Laundry facilities, with washing machines and dryers, are available in each building and there are also clothes lines in the back gardens for drying clothes. There is a small cost for use of the washing machines; please see instructions in each building for which coins you need. You need tokens for dryers (50p from designated flat coordinators) for 20 minutes.

SECURITY

We do have a crime problem in this area of Harpenden, and your participation helps make the Oval safer for all of us.

• Coded keypads or card readers have been installed on most outside doors and there are alarms in the Clock Building, Bramley Building, Bramley Hall, Maintenance, and the Factory.

• A crucial aspect of our security lies in keeping these codes confidential amongst only those who live and work at the Oval.

• ALL COMMUNAL DOORS in the residential buildings should be locked at all times.

Doors to the Clock Building and Bramley Offices should be locked outside office hrs.

•

The electric gate on the main entrance is automatically locked from 20:30 until 07:00. The old wooden gate at the front of the Oval is shut around 22:00. Please close the gate after you if you open it before 07:00.

SECURITY ROTA

The men who live on the Oval take it in turns to do a security check of the Oval each night throughout the year. This service is vitally important, as evidenced by the number of unlocked doors and open windows found most nights.

• Each man needs to sign up for TWO WEEKS a year so that this can easily be covered.

• Unless you are not physically able, please sign up (this counts as one of your 3hrs per week work duty slots)

• You can sign up on the Intranet. Go to “Security Check Rota” and click on the date you want, then “edit item” to add your name.

• If you need to change the week you are on, please change the rota when you swap with someone. Please look in the appendix for the security rota, door codes and the code for the electric gate.

TRESPASSING and UNACCEPTABLE BEHAVIOUR

There has been some confusion regarding trespassing on the Oval; who is allowed to be here? What are they allowed to do? What should we do if we see unacceptable behaviour?

It will be most beneficial if we are consistent in our approach to visitors both welcome and unwelcome. Here are some guidelines to help you know how to approach both:

STRANGERS

Feel free to approach strangers and ask, “Can I help you?”, “Have you come to visit our Café?”, or “How long have you been part of the Dog Walking Scheme?” Assume the best by asking open questions. This applies particularly to people who look lost or are in non-­‐public areas, such as around the buildings or anywhere other than the Oval road or back fields.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 50

•

•

Be polite but be aware -­‐ if someone is here innocently, they will not be offended if you ask what they are doing.

If someone gets aggressive, you can ask them to leave the property, or find someone else if you don't feel comfortable doing that, such as an LT member.

CHILDREN

Children and young people should not be on the Oval unaccompanied unless at the express invitation of a resident. This means that children cannot play here anytime just because they know somebody who lives here – they must be invited by and with the person they know.

• If a child tells you that they know a resident, ask them where their friend is, and if they are not here by invitation at that time, please ask them to leave.

• This is for their safety and for our protection as a community.

YOUNG ADULTS AND THE SPORTS FIELD

Unless here specifically to visit a resident or for a public event, young people are not allowed to “hang out” on the Oval -­‐ for their safety and for our protection as a community.

We are happy for young people to play sports on the back field provided they do not follow the game with drinking alcohol and littering, and they must abide by our opening hours.

• If you see young people playing at the back field, please approach to make sure they are doing only that, and ask them to leave if they are not.

• In the past there have been incidents of vandalism mainly of the cricket pavilion.

This is not acceptable. If you observe this behaviour and don't feel comfortable approaching them yourself to ask them to leave, please ask someone else to do so.

• We have been encouraged by the police to take photographs of such behaviour, in case we are forced to prosecute.

DANGEROUS DRIVING

We have also had repeated incidents of dangerous driving on the Oval.

• Please take the license plate number of any vehicle causing a disturbance and give it to a member of the LT or HOOT along with a description of the activity, as we can report this to the police who will issue warnings and prosecute repeat offenders.

LOST PROPERTY

There is a lost property box in Reception. Please put items you find there. If you aren’t able to find something and it isn’t in the lost property box, put a notice on the Intranet.

If you have any questions about security on the Oval, please email them to HOOT at hoot@oval.com. If we all cooperate, we can help make the Oval a safe and pleasant place for everyone who lives and visits here.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 51

HOSPITALITY

YWAM Foundational Value #17: PRACTICE HOSPITALITY

“YWAM affirms the ministry of hospitality as an expression of God's character and the value of people. We believe it is important to open our hearts, homes and campuses to serve and honour one another, our guests and the poor and needy, not as acts of social protocol, but as expressions of generosity.”

We as a community believe that hospitality is the privilege of the whole community to make people feel at home, welcomed and truly wanted. The meaning of hospitality is “friendly and kind behaviour towards guests or strangers”. It isn’t just about a bed for the night, it’s about helping people know that they are welcome, even if it’s just with a cup of cold water. We love to meet new people, such as at Community Meeting or at meal times.

• When you as a staff member have a personal guest to stay, they can either stay in a guest room in one of the accommodation buildings or in the Hospitality House.

THE HOSPITALITY HOUSE

We are blessed to have a house at YWAM Harpenden which is dedicated to receiving visitors connected to YWAM Harpenden in some way. These visitors are personal guests, speakers on our training courses, visiting YWAMers or family of staff. In most cases there is a small cost for Bed & Breakfast which the team will explain when you book. Please book early to avoid disappointment.

THE OASIS

One part of the Hospitality House is set aside for visiting YWAMers who have recently been through a challenging time, or are in need of refreshment or debriefing. This flat is called the Oasis, and is suitable for families as well as singles.

• For enquiries, please contact hospitality@oval.com

GUEST ROOMS IN INDIVIDUAL BUILDINGS

Most buildings have their own guest room, with guidelines for visitors decided by the house.

Procedures for the use of these can be found from house / flat co-­‐ordinators, including the details of cost (if any). If these rooms are full, you can put an announcement on the Intranet to see if your friends can stay in a friend’s home, and in the last instance you may want to contact the building No.9 co-­‐ordinator to see if there is a room available.

GLEANINGS

In Ruth 2, Boaz instructs his farm workers this way: “Even if she (Ruth) gathers among the sheaves, don’t embarrass her. Rather, pull out some stalks for her from the bundles and leave them for her to pick up, and don’t rebuke her.”

Some amongst us are at times, like Ruth, in need of food. The “Gleanings” cupboard was established a few years ago to try to meet this need. The cupboard is at the rear of Hospitality above a small freezer (also for Gleanings) and is supervised by Hospitality Staff.

Who can benefit from the Gleanings?

• If you would like to take from the Gleanings, please speak to the Hospitality House, who keep a list. This list is reviewed from time to time with the LT.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 52

WHAT DOES GOD’S WORD SAYS ABOUT HOSPITALITY?

Let us outdo one another in serving. The Jesus in you and me should be anxious to serve.

1 Peter 4:9-­‐10: Cheerfully share your home with those who need a meal or a place to stay.

God has given each of you a gift from his great variety of spiritual gifts. Use them well to serve one another. (NLT)

Hebrews 13:2: Do not forget to be kind to strangers for some who have done this have entertained angels without realizing it.

Isaiah 58:7-­‐9: I want you to share your food with the hungry and bring right into your own homes, those who are helpless, poor, destitute.

Clothe those who are cold and do not hide from relatives who need your help. If you do these things, God will shed His own glorious light upon you. He will heal you; your godliness will lead your forward; and goodness will be a shield before you, and the glory of the Lord will protect you from behind.

Then you will call, the Lord will answer, “Yes, I am here.” He will quickly reply. All you need to do is stop making false accusations, spreading vicious rumours.

Acts 2:44-­‐46: And all the believers met together constantly and shared everything with each other, selling their possessions and dividing with those in need. They worshipped together regularly at the Temple each day, met in small groups in homes for Communion, and shared their meals with great joy and thankfulness.

Hebrews 6:10: For God is not unfair. How can He forget your hard work for Him, or forget the way you used to show your love for Him – and still do by helping His children?

Proverbs 3:27: Do not withhold good from those to whom it is due, when it is your power to do it.

Proverbs 11.25: A generous man will prosper; he who refreshes others will himself be refreshed.

Romans 15:32…so that I may come to you in joy by the will of God and find refreshing rest in your company.

Matthew 25:37-­‐40: Then the righteous will answer Him saying, “Lord, when did we see You hungry, and feed You, or thirsty, and give you drink? And when did we see You a stranger and invite You in, or naked, and clothe You?” And the King will answer and say to them, “Truly I say to you, to the extent that you did it to me of the least of these brothers of Mine, you did it to me.”

Colossians 4:5: Conduct yourselves with wisdom toward outsiders, making the most of the opportunity.

Mark 10:43-­‐45: But among you it will be different. Whoever wants to be a leader among you must be your servant, and whoever wants to be first among you must be the slave of everyone else. For even the Son of Man came not be served but to serve others and to give his life as a ransom for many.

Hebrews 10:24: Let us think of ways to motivate one another to acts of love and good works.

Philippians 2:3-­‐4: Don’t be selfish; don’t try to impress others. Be humble, thinking of others as better than yourselves. Don’t look out only for your own interests, but take an interest in others, too.

Galatians 6:9-­‐10: And let us not get tired of doing what is right, for after awhile, we will reap a harvest of blessing if we do not get discouraged and give up. That is why whenever we can, we should always be kind to everyone, and especially to our Christian brothers.

Romans 12:13: When God’s children are in need, you be the one to help them out. And get into the habit of inviting guests home for dinner or, if they need lodging for the night.

1 Timothy 3:2: An overseer, then, must be above reproach, the husband of one wife, temperate, prudent, respectable, hospitable, able to teach.

Mark 9.41: For whoever gives you a cup of water to drink because of your name as followers of Christ, truly I say to you, he shall not lose his reward.

Romans 12:10,16,20: Be devoted to one another in brotherly love; give preference to one another in honour: Be of the same mind toward one another; do not be haughty in mind, but associate with the lowly. Do not be wise in your own estimation. But if your enemy is hungry, feed him, and if he is thirsty, give him a drink; for in so doing you will heap burning coals upon his head.

Luke: 14:12-­‐13… When you put on a dinner, He said, “Do not invite friends, brothers, relatives, and rich neighbours! For they will return the invitation. Instead, invite the poor,

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 53

the crippled, the lame and the blind. Then at the resurrection of the godly, God will reward you for inviting those who cannot repay you.”

John 13:14-­‐16: If I then, the Lord and the Teacher, washed your feet, you also ought to

wash one another’s feet. For I gave you an example that you also should do as I did to you. Truly, truly, I say to you, a slave is not greater than his master, neither one who is sent greater than the one who sent hi

Love One-­Another Love

1. Love one another (Jn 14:34; Jn 15:12, 17; Rom 13:8; 1 Pet 1:22; 1 Jn 3:11; 1 Jn 4:8) 2. Be devoted to one another (Romans 12:10) 3. Have concern for each other (1 Corinthians 12:25) 4. Be kind to one another (Ephesians 4:32; 1 Thessalonians 5:15) 5. Bear with one another (Colossians 3:13; Ephesians 4:2) 6. Forgive one another (Ephesians 4:32; Colossians 3:13) 7. Comfort one another (1 Thessalonians 4:18) 8. Be hospitable to one another (1 Peter 4:9) 9. Serve one another (Galatians 5:13) 10. Carry each other’s burdens (Galatians 6:2) 11. Pray for one another (James 5:16) 12. Be compassionate to one another (Ephesians 4:32) 13. Greet one another with a kiss (1 Corinthians 16:20; 1 Peter 5:14) 14. Do not wrong one another (Leviticus 25:14) 15. Do not deprive one another (1 Corinthians 7:5)

Trust

16. Submit to one another (Ephesians 5:21) 17. Confess your sins to one another (James 5:16 18. Speak the truth to one another (Zechariah 8:16) 19. Live in harmony with one another (Romans 12:16) 20. Do not lie to one another (Colossians 3:19) 21. Do not slander one another (James 4:11) 22. Do not grumble against one another (James 5:9) 23. Do not go to law against one another (1 Corinthians 6:6) 24. Do not provoke and envy one another (Galatians 5:26)

Respect or honour

25. Accept one another (Romans 15:7) 26. Encourage one another (1 Thessalonians 5:11; Hebrews 3:13; Hebrews 10:25 27. Build one another up (Romans 14:19; 1 Thessalonians 5:11) 28. Belong to one another (Romans 12:5) 29. Honour one another (Romans 12:10) 30. Wash one another’s feet (John 13:14) 31. Consider one another better than yourself (Philippians 2:3) 32. Be humble towards one another (1 Peter 5:5) 33. Spur one another on (Hebrews 10:24)

Understanding or knowledge

34. Have fellowship with one another (1 John 1:7) 35. Be at peace with one another (Mark 9:50) 36. Teach one another (Colossians 3:16; Romans 15:14) 37. Admonish one another (Colossians 3:16) 38. Speak to one another (Ephesians 5:19)

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 54

FIRE SAFETY

WHAT TO DO IF YOU DISCOVER A LARGE FIRE

• Do not attempt to extinguish any fire unless it is safe to do so….

• Leave the property

• Close all doors behind you

• Do NOT go back into a burning building for anything

* THE GATHERING PLACE IN CASE OF A FIRE IS THE MIDDLE OF THE OVAL • •

Dial 999

If there is still someone inside the building, tell the Fire and Rescue Service when they arrive -­‐ they will be able to find the person quicker and more safely than you

•

Do not go back until you are told it is safe to do so by the Fire and Rescue Service

GETTING HELP -­ DIALLING 999 / 112

•

Dial 999 Your call will be answered by an operator who will ask you which emergency service you require and the telephone number that you are dialing from You must stay on the line and you will then be connected to the Fire and Rescue Control Room in the area you are calling from, not the local fire station As you are connected to the Fire and Rescue Service you will hear the telephone exchange operator pass your telephone number to the fire brigade control operator.

The Control Operator will ask you some questions….

-

What is on fire?

What is the address?

What is the nearest main road?

What town are you in?

Don’t put the telephone down until they have taken all the details!

•

If you are trapped and unable to leave, the operator will stay on the phone line with you and give you fire survival guidance to help you until the fire engine arrives

MAKE SURE THAT IF YOU CALL THE EMERGENCY SERVICES BETWEEN 22:00 & 07:30 THAT YOU SEND SOMEBODY TO OPEN THE ELECTRONIC GATE TO ALLOW THE EMERGENCY SERVICES TO ENTER THE PROPERTY

• • • •

•

WHAT TO DO IF YOU DISCOVER A SMALL FIRE:

• Do not attempt to extinguish any fire unless it is safe to do so….

• There are two types of fire extinguisher suitable for use on the Oval (see below) • Please report to HOOT if they are not there or have been used so it can be replaced • Take note of fire exits and location of extinguishers • NEVER prop open a fire door – there’s a £5000 fine for propping open a fire door and an extra £5000 if you do it with a fire extinguisher

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 55

Water Spray Extinguisher Fires involving organic solid materials such as wood, cloth, paper, plastics, Coal etc.

Danger : Do not use on burning fat or oil or on electrical appliances How to Use Point the jet at the base of the flames and keep it moving across the area of the fire. Ensure that all areas of the fire are out.

How it Works Water has a great effect on cooling the fuel surfaces and thereby reducing the pyrolysis rate of the fuel. Instead of a jet nozzle a spray nozzle is used, with a higher pressure, which creates a fine spray. This allows for a given quantity of water to have a considerable increase in the surface area presented to the fire. This makes extinguishing more efficient by more rapid extraction of heat, formation of steam etc.

Carbon Di-­Oxide Extinguisher Best For ELECTRICAL & FLAMMABLE such as grease, fats, oil paint, petrol etc but NOT KITCHEN FRYING PANS Danger: This type of extinguisher does not cool the fire very well and you need to watch that the fire does not start up again.

Fumes from CO2 extinguishers can be harmful if used in confined spaces: ventilate the area as soon as the fire has been controlled.

How to Use The discharge horn should be directed at the base of the flames and the jet kept moving across the area of the fire.

How it Works Carbon dioxide extinguisher works on classes B and C and works by suffocating the fire. Carbon dioxide will not burn and displaces air.

Fire Blanket Fire blankets are made of fire resistant materials. They are particularly useful for smothering flammable liquid fires or for wrapping round a person whose clothing is on fire. There should be a fire blanket in every kitchen.

Best For Fires involving both solids and liquids. Particularly good for small fires in clothing and for cooking oil / frying pan fires provided the blanket completely covers the fire.

Danger: If the blanket does not completely cover the fire, it will not be able to extinguish the fire.

How to Use Place carefully over the fire. Keep your hands shielded from the fire.

Do not waft the fire towards you.

How it Works Smothers the fire and prevent oxygen getting to the fire.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 56

FIRE PREVENTION

Smoke alarms are devices that incorporate a means of detecting a fire (smoke detector) and giving a warning (alarm). They are about the size of a hand and are normally fitted to the ceiling. They can detect fires in their early stages and give you precious minutes to enable you and your family to leave your house in safety.

• We recommend that you purchase a smoke alarm and regularly check it.

They cost very little to purchase. They are very sensitive to small particles of smoke produced by flaming fires, such as chip pans, and will detect this type of fire before the smoke gets too thick. They are marginally less sensitive to slow burning and smoldering fires which give off larger quantities of smoke before flaming occurs.

FIRE EXITS & FIRE DOORS

• Do not block exits or leave furniture in hallways that could be a hazard if there was a fire. There are clearly marked FIRE DOORS in all the buildings. These doors need to remain shut at all times as they are specifically designed to prevent fire spreading.

• The buildings on the Oval are all old and are in a conservation area, so have lots of old wood (floors, windows, beams etc).

• Please be aware that candles are not allowed in building No.9 and in other areas should not be left unattended.

• Smoking is not permitted in any of the buildings at YWAM Harpenden.

RECEPTION

Reception is open Monday to Friday from 09:00 -­‐ 13:00 and 14:00 -­‐ 17:00; after office hours, an emergency-­‐only phone number is available on the recorded message.

• We do not have a full-­‐time receptionist, so this is one of the available weekly work duty jobs for all staff. Please speak to Personnel and we will get you trained!

• Reception is the place to look for the fax machine, the franking machine, office supply catalogues, telephone directories and the lost property box.

POST / MAIL

Post is delivered daily, except on Sunday. After sorting, it is put into mailboxes (commonly referred to as pigeon-­‐holes) in the Clock Building. A specific staff member will sort the mail into the pigeon-­‐holes during the week.

• If goods are being delivered that require a signature, please try to locate the person responsible for ordering them so that they can be checked and signed for, and any delivery receipts should be placed in the Accounts Mail slot.

• For outgoing personal mail: place stamped mail in the tray marked ‘Stamped Mail Tray’; this is collected around 15:00 Monday – Friday. Lists of postage rates and scales for weighing letters are in Reception. There is also a Post Box by the front gate. This is collected twice daily and on Saturdays. It is for stamped letters only.

• For outgoing business mail: There is a franking machine in Reception for business mail. Please use the correct code (list on franking machine) for your department, then put into the correct mail bag, i.e. 2nd class, 1st class, international. For special delivery and parcels, please follow the directions posted in reception. If in doubt, please check with the operations administrator.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 57

STAMPS & STATIONERY

• Stamps may be purchased at the Post Office and some other shops in Harpenden.

• Office supplies can be ordered via reception for your office. Please use the forms provided in Reception or the Bramley Building.

• Please note that YWAM letterhead is NOT for personal use, including newsletters and the YWAM logo is not to be used on personal letters / newsletters.

• Speak to YWAM Harpenden Communications if you would like clarification on this.

TELEPHONES

THE TELEPHONE SYSTEM AT YWAM HARPENDEN

• To make an outside call: dial 9, then your three digit personal code, then **, and finally the telephone number you require. You do not have to pause at any stage.

• You should already have been given your personal phone code, but if not, please see the Personnel Department to have one allocated to you. For work purposes, your department leader will provide any necessary work codes.

• Please note that personal phone codes are only available for staff; students have to use the payphone for making personal calls.

• You may print out your own copy of the telephone list from the Intranet.

• For instructions on how to answer and transfer calls from Reception, please refer to the Reception Manual (in Reception).

• Do not give out any mobile or home phone numbers without express permission – this is especially important if you are working on Reception. Take a message instead.

YWAM HARPENDEN PHONE BILLS

Details of all outgoing calls made with personal codes are logged by our telephone system.

These are used to produce phone bills; the amount included on your invoice from Accounts.

TIPS ON HOW TO AVOID EXPENSIVE PHONE CALLS

• The peak rate for phone calls is 08:00 to 18:00 Monday to Friday. Outside these hours, calls can be much cheaper. For mobile phones, the evening rate usually starts later (e.g. 19:00). With phone-­‐cards, the rate is usually the same at all times.

• All local and national calls are significantly cheaper at the weekend. So if you want a long chat, try waiting until Saturday or Sunday (at any time of the day).

INTERNATIONAL CALLS

If you will be on staff long-­‐term and want to make international calls regularly, it may be cheaper to get an account with an international phone company. Speak to somebody from your country or continent for advice.

• To call another country from the UK, dial 00 before the country code. You can make international calls from most phones, including public phones, by dialling the number directly. However, it is usually cheaper to use, Skype on your computer, a phone-­‐card or to use an international calling company.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 58

PUBLIC TELEPHONES / PAYPHONES

There are public telephones in many places. Some of them also have Internet access. You will usually find illustrations and instructions on how to use the phone and you can pay for calls with coins, a phone card or a credit card.

To use a public telephone:

• Most public phones are provided by British Telecom (BT), but you sometimes see payphones provided by another company. You may also find payphones in buildings such as hotels, which are run by the building’s owner who may set higher charges.

• If using coins: lift the handset and insert money (at least 20p for local calls). Enter the number. When your money has almost been used up, you will hear some beeps prompting you to add more coins or to finish your call.

• If you are using a credit card: lift the handset and then swipe the card through the slot. You can then dial the number you want. It is often more expensive to pay by credit card. If you are using a phone-­‐card: see below.

PHONE CARDS

• Pre-­‐payment phone cards are usually the cheapest way of making an international call, and can also be used for calls within the UK.

• You can buy phone cards from newsagents, post offices and other shops. Many companies offer these cards, so it is good to compare prices when buying one.

• To make a call using a phone card, dial the 0800 or 0808 number on the back of the card to be connected to the phone card company. Next enter the PIN number on the back of your phone card. Then dial the number you want.

FINDING NUMBERS

• You can find numbers of local residents and businesses in the telephone directory. In the front of the directory you will find the dialling codes for many countries and cities in the world. You can also find contact details for local companies (listed by subject) in the Yellow Pages books, and from their on-­‐line directory www.yell.com

• You can also call a Directory Enquiries services to ask for any telephone number – although there is a charge for all of these services. Several companies offer a Directory Enquiries service, with different prices, but all the numbers start 118. The person you speak to will offer to connect you to the number they give you -­‐ this will be more expensive than dialling the number directly. The following numbers are British Telecom Directory Enquiries Services:

 UK Directory Enquiries, when you call from a residential phone: 118 500

 UK Directory Enquiries, when you call from a public payphone: 118 141

 International Directory Enquiries, when you call from a residential phone: 118 505

 International Directory Enquiries, when you call from a public payphone: 118 060

 You can also use the BT Directory Enquiries service for free on-­‐line. This has a link to some international directory enquiry Websites.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 59

DIRECT DIALLING AND THE OPERATOR

You can usually make telephone calls by keying the number directly into most telephones in the UK. However, it is occasionally difficult to get a connection or you may need to ask a question about using the telephone.

In this case, phone either the UK operator (100) or the international operator (155) to be connected. Both operators are free but if an operator connects you, the call is charged at a much higher rate than if you dial the number yourself.

MOBILE PHONES

Mobile phones in the UK use GSM standards, so if you already have a GSM phone, you can often just buy a new SIM card and continue to use your phone. The main mobile networks at the time of writing are: T-­‐Mobile, Virgin, Orange, Vodafone, O2 and 3. Each of these companies offers various packages and tariffs.

• Start by visiting a shop that sells mobile services for all networks. Get advice from the shop assistant on the most economical package for the amount of time you plan to use your mobile phone – for example, pay-­‐as-­‐you-­‐go packages are more economical if you do not use a mobile phone very often. If you send a lot of text messages, look for a package that makes each text message more economical.

• It is often very expensive to call mobile phones on a different network – so be careful when you call other mobile numbers! Investigate all the options before signing up.

• Remember, calls from landline phones to mobile phones are more expensive than calls to other phones, so people who call you may not want to talk for too long!

COMPUTERS, INTERNET & EMAIL

• YWAM Harpenden is fortunate to have a secure network that gives us unlimited broadband access to the Internet. Our IT department provides secure services for our own base as well as for workers in sensitive locations around the world.

• To connect to the network we require that you have anti-­‐virus software installed.

For ministry computers we use Sophos antivirus. For personal computers you can use the antivirus software of your choice, but Sophos is recommended. We have both wired and wireless access in all the Oval buildings.

• You will need a member of the Network team to load your computer or wireless device onto the network as your IP address needs to be loaded onto our system. You will receive your YWAM Harpenden e-­‐mail address, phone use code and Intranet logon, which the Network Team will explain to you.

• The cost to access the network is approximately £10 per month per access site. This includes your e-­‐mail address, unlimited Internet access, antivirus protection and the continued development of the network. A hardware firewall protects our network and provides network filtering to protect from unwanted or inappropriate content.

• We discourage the use of P2P File sharing programs. Sometimes they are used for a single file, but even one file can cripple the network, which is why we block them with our firewall. If someone tries to use one, the most likely result will be they find it doesn’t work-­‐ or at least not work very well, because the firewall is knocking it off.

• The Network Team is glad to provide personal assistance with your computer problems when we have sufficient personnel. However, in the absence of a full team, YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 60

personal assistance will be limited to issues related to the network only.

YWAM HARPENDEN INTRANET

An Intranet is like a Website, but only people who are signed on to it can access it. YWAM Harpenden Intranet is the place for news and opinions relevant to life on the Oval and holds a wealth of information, documents, contacts, fun and photos.

• Everyone should regularly log-­‐on to keep up to date on essential happenings, and also be your first stop for bookings forms, phone numbers and other information related to base life.

• You are invited to post things on the Intranet that will be of help to the rest of the community. It is best to browse and see what’s there. It’s really easy – we promise!

To get to the Intranet type: type https://net.eoval.com/ywamharpenden/ or http://www.ywamharpenden.net/ in your web browser. You will be asked for your oval email address & password. Then click and go!

YOU MUST NEVER SHARE YOUR NETWORK PASSWORD WITH OTHERS.

FACILITIES on the Oval

In addition to the rooms and buildings that are bookable (via HOOT), there are also other facilities available on the Oval for YWAM Harpenden Staff.

OUTDOOR & SPORTS EQUIPMENT

In most cases, the majority of sports & outdoor is under the ownership or stewardship of an individual or team. This includes the BBQ’s, football & volleyball equipment.

• Please check with HOOT, Forever or Oval Sports United if you have any questions.

FITNESS on the Oval

Behind the Factory there is a small but well-­‐equipped room with some good cardio-­‐vascular exercise machines, a 3-­‐station weight training multi-­‐gym and an extensive array of free weights equipment. It is accessed through the crèche room.

• For reasons of health and safety and insurance we require all users to go through an induction to the gym and to sign a release form before you begin training.

• Much of the equipment was purchased by members of staff for the benefit of all, so please feel free to make a donation towards the upkeep and purchase of new equipment in the future and please do take a turn to dust, polish and vacuum the room from time to time. We need a volunteer to clean once a week.

• Please do not allow children to be in the gym unaccompanied.

• Please also ensure you have taken medical advice, before embarking on vigorous physical training, especially after a long period of relative inactivity.

• There are group fitness sessions available to all staff and trainees of YWAM Harpenden, at 06:30 – 07:15 Mon, Wed, & Fri, facilitated by YWAM Harpenden staff.

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BLESSINGS BOUTIQUE

God has good gifts for his children. We hope that the Blessings Boutique will live up to its name and bless those who give and receive used clothing and miscellaneous items from it, but we all need to be good stewards of the Boutique.

• If you find donations that are in a bad condition, please put them in the recycling bin.

• When choosing goods to take to the Boutique, please remember the following principles:

- All items must be clean, washed and not damaged (e.g. for CLOTHES: does the zip work? Do the shoes have laces?)

- NO UNDERWEAR

- No books* *If you have good quality Christian books or novels, please speak to the training department to see if they would like them.

- No furniture or electrical items ** Please put a note on the HAVE GOT NEED section of the Intranet.

• Please do not give the Boutique code to people who do not live here.

• If you want to bless a visitor with clothes from the Boutique, please take them into the Boutique and stay with them while they choose something.

• An adult must accompany children under 16 visiting the Boutique.

FACILITIES OPEN TO THE PUBLIC

The Oval is used by many groups during the week. For example, Harpenden Colts Football Club play and train on the back field on Sundays during the football season and pupils from The Kings School in Ambrose Lane regularly play sport on the netball pitch and back field.

• Members of the public are permitted to use the backfields for football and other games, but we do not wish to have the Oval used as a public park.

• Visitors are a deterrent to vandalism or criminal activity in the secluded areas of our property; however if you see anyone acting inappropriately on the property you may approach them, or ask one of the LT to do so, or call the police if appropriate.

OVAL CAFÉ

The Oval Café opened in 2007 as a ministry to bless the local community, serving the best quality, ethically traded teas and coffees, hot and cold drinks, home baked goods and Panini’s. It is an extension of our heart of welcome and hospitality, with free Wi-­‐Fi for our visitors.

• The Oval Café is open Mon – Fri, 09:00 – 17:00, and Sat, 11:00 -­‐ 16:00.

• To book the Oval Café for an event, please obtain a booking form from café manager

• The café offers a 25% discount on pre-­‐paid cards for YWAM Harpenden staff and is a key place for us to extend Jesus’ model of hospitality.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 62

DOG WALKERS SCHEME

There are a group of people who live locally, wear wellies, and like to walk in the woods in the company of furry, four-­‐legged creatures. We affectionately refer to them collectively as “the dog-­‐walkers”.

• People can apply annually for a permit allowing them to walk their dog on the property. This makes sure that, while we want to share the beauty of the property God has blessed us with and build good relationships with our neighbours, those who walk their dogs here understand that there are also guidelines to the privilege.

• The backfield and bluebell woods behind the chapel and Bramley Hall are accessible for our neighbours to walk their dogs, and if they’d like to have a coffee in the café they can tie the dog to the chain on the big tree between the café and the chapel.

• Dog walkers can enter only by the back road and through the apple orchard.

• Dog walkers must keep control of and clean up after their dogs.

• Dogs are not allowed on the Oval road at any time.

• The vast majority of people who come to walk here do this and are considerate and respectful of our facilities, and many of them express their gratitude for permission to be here. If you see anyone who does not appear to be abiding by this agreement, please feel free to speak politely to them.

• For information about the DOG WALKER SCHEME see sheets in Reception.

FIT MUMS & BUFF DADDIES

David Hulford, a qualified personal trainer and former YWAM Harpenden resident, offers these for parents who lead busy lives.

• For new or expectant Mothers there is the program ‘Fit Mums’, and ‘Buff Daddies’ (Saturday mornings) for Dads who want to exercise.

• Contact David for more details: http://www.harpendenfitmums.webeden.co.uk

• These classes are free of charge as a blessing to YWAMers.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 63

THE BRAMLEY HALL

The Bramley Hall was originally named the “Bernard Baron Hall” by the National Children’s Home. When YWAM moved to The Oval, the “BB Hall” retained its name but was changed to reflect the life of a YWAM staff member, Beryl Bramley....Beryl joined YWAM at Ifield Hall, Crawley, Sussex UK in 1973, and served faithfully through various YWAM ministries until her struggle with cancer ended in 1991. She was a pioneer, involved in many aspects of ministry, usually very practical. Beryl led the team which prepared Holmsted Manor in Sussex for the first YWAM School to be held there in 1976 and continued there as a member of the leadership team and a "spiritual mother" to many. As the years went by she took on various roles in YWAM, and worked alongside local churches. One of Beryl’s most significant ministries in YWAM was that of hospitality and catering and, as she established the hospitality ministry in Highfield Oval between 1986 and 1991, the Beryl Bramley Hall is fittingly named in her memory. Beryl’s life and ministry bore much fruit and the heart of the BB Hall remains hospitality and welcome.

STAFF POLICY FOR EATING IN THE BRAMLEY HALL

Eating Together and ‘Table Fellowship’ is a very important part of our live / learn community and was modelled by Jesus and the early church. Therefore we want to make it possible for staff and trainees to eat simple, healthy and nutritious food together. Efficiency is gained in purchasing and cooking for larger numbers, but it does require greater skill and planning. Everyone who eats can contribute to the cooking or wash-­‐up and cleaning of the kitchen and dining room on an equitable and consistent basis. We do want staff to see the benefit in relationship, cost and time of eating together. There should be no distinction between training staff and other staff; all are YWAM Harpenden staff.

TRAINEE INPUT

From the training schools budget we transfer £25 per trainee per week to the Food (FOO) account. This is spent purely on food. An additional £5 per trainee per week is for Food Equipment (FEQ), and this is used to replace broken items, purchase fridges, freezers, cookers, and maintain the dishwasher etc.

CAMPUS INPUT

In addition, the campus subsidises the cost of food by covering all property insurance, taxes, utilities and maintenance on BB Hall and provides free voluntary labour. These amounts are considerable.

MONTHLY CHARGES

Some staff eat in the BB Hall because their accommodation does not provide self-­‐catering facilities, primarily those who have served less than two years on staff at YWAM Harpenden.

We do not charge trainees enough to provide free staff meals, but we do charge significantly reduced amounts for YWAM Harpenden staff. Meals are substantially subsidised and take into account the fact that staff will not necessarily eat all meals there. Monthly charges are added to staff fees and transferred to the FOO account. This means that overdue staff fees will need to be addressed early. The following (2012) is a guide only, as costs will vary.

• £45 per person (12 years or older) per month • 1-­‐2 yrs free • 3-­‐4 yrs £20/month • 5-­‐11yrs £30/month • 12+ yrs £45/month • If children primarily eat main meals because they eat at school, for example, the cost will be 3-­‐4 yrs £12.50/month; 5-­‐11yrs £20/month; 12+ yrs £30/month.

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REFUNDS

If you are away for two or more weeks in a month you can request, through Personnel, a refund for the time you were away, which will be calculated on a per diem figure.

WASH UP ROTAS

All staff eating regularly in the BB Hall will be on a clean-­‐up rota with trainees and will wash-­‐up or clean the kitchen at least twice per week, in addition to other work duties

• The evening wash-­‐up is not a “trainee work duty” or “staff work duty” but a responsibility because you are eating regularly in the BB Hall

• Individuals are responsible to find their own replacement

• Deep cleaning of the kitchen may be scheduled as a work duty

• Breakfast and lunch prep and wash-­‐up can be work duties, but work duties are to take 10 hours per week for all trainees, not just half an hour or an hour a day

• Meal prep times at weekends and wash-­‐up (not the main meal wash-­‐up) etc should be considered as part of work duty time

SIGN OUT AND SIGN IN LISTS

There are two comprehensive sign in / out lists: one is for staff and trainees permanently marked as signed into the BB Hall. When not eating they would need to sign out. The other list would be for staff eating occasionally in the BB Hall to sign in. If people consistently fail to sign out and in we will need to consider consequences.

• Please remember to use your proximity card to ‘beep’ in for every meal that you eat in the BB Hall, as this ensures that you eat enough meals to qualify for the reduced rate of £45 / month food charge. This includes those who don’t have cooking facilities in their residence.

TAKING FOOD AWAY TO EAT ELSEWHERE

Because the intention is to eat together, individuals and families should not come and take food away to eat elsewhere, except in unusual circumstances (such as illness), cleared with the Kitchen Manager. Crockery (plates, bowls, glasses, cups) and cutlery (knives, forks, and spoons) should not be taken away from the BB Hall.

REVIEW PROCESS

£45 / month does not cover real costs, but is the figure we are settling on for now. As we continually work to improve the system there will be ongoing review and improvements.

DEFICITS ON THE FOOD ACCOUNT

Wise food purchases and a healthy diet are maintained and major cost savings are unlikely.

Deficits will be tackled by increasing charges to trainees and/or staff or clearing the deficit by subsidizing it from other campus sources. Miracles and free food Donations are possible with prayer and action!

Compiled by John Peachey & Julia Pratten; Jan 2011

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 65

Please be aware that this is a working document and may be updated at the end of each quarter. The initial trial was in Jan 2011.

In addition to those who regularly eat in the BB Hall, all involved in food preparation or clean-­‐up should participate in an annual orientation for the BB Hall, and those who oversee meal preparation will be asked to qualify for a Food Hygiene certification.

Remember if you are doing any food preparation or clear-­‐up you need to:

• Be in good health. No cold, sore throat, vomiting or diarrhoea for 48 hours

• Wear sensible closed shoes

• Wear clean clothes

If you have any other questions please speak to a member of the Kitchen Team.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 66

HOUSING

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GUIDELINES FOR LIVING ON THE OVAL 1. Our overall consideration must be the Oval is the Lord’s property and that we are given responsibility to carefully steward this wonderful resource. Just as we have been careful to stress that it is not ultimately YWAM’s, so we all acknowledge that the housing we occupy is ultimately God’s, and we freely lay down our rights to it.

2. We believe God wants us to enjoy good quality and secure housing that will promote the well-­‐being of each staff member. We want to provide a beneficial living environment conducive to the emotional, physical, spiritual and mental growth of staff, their children and the community as a whole.

3. We do our best to allocate housing without favouritism and partiality, seeking to be fair to the needs of all.

4. In YWAM, we value community. In particular, our educational philosophy is based on a live-­‐learn model, where mature Christians, experienced veteran missionaries, students, long-­‐term and short-­‐term staff, and people of all ages and different cultures are able to interact and learn from each other. We believe discipleship and mentoring are fostered well in this environment, often occurring informally and naturally.

5. We strongly encourage practicing hospitality as it is a foundational value of YWAM. Value no. 17 states, “YWAM affirms the ministry of hospitality as an expression of God’s character and the value of people. We believe it is important to open our hearts, homes, campuses, and bases to serve and honour one another, our guests, and the poor and needy, not as acts of social protocol, but as expressions of generosity.”

6. As we live in such close proximity to one another, it is important that we respect and prefer each other. There is a base-­‐wide understanding that between the hours of 11 pm and 7 am, noise must be kept to a minimum, on the Oval, in our accommodation, and in communal areas.

HOUSING FEES

Rents are paid monthly in advance with, generally, an increase in January in accordance with inflation.

Council Tax Council Tax is included in your rent unless you are in self-­‐contained accommodation, in which case you will need to pay your council tax directly to the council. You will need to go to the website below to arrange payment. http://www.stalbans.gov.uk/advice-­‐and-­‐benefits/council-­‐tax/

Internet Approximately £10 a month for internet usage is included in your monthly staff bill.

Off Campus housing You may wish to find accommodation off campus nearby, such as in Luton, St Albans, Harpenden, Batford or Redbourne. To research costs of living in the area: •

www.rightmove.co.uk or http://www.primelocation.com

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 68

CRITERIA FOR HOUSING ALLOCATION

While the goal of the Housing Committee is to give everyone who desires Oval housing the type they prefer, it may not always be possible to do so. Due to space and financial limitations it is unlikely that ideal accommodation will be available to suit everyone on the Oval. Timing plays an important part in what accommodation is offered to incoming staff.

What we can offer depends on what we have available at a particular time. The option of finding accommodation off base is open to everyone.

Factors considered in housing allocation…

• Length of past service to the ministries at Highfield Oval (i.e. the number of years spent at YWAM Harpenden).

• Length of past service to YWAM at other locations.

• Age • Length of intended service • Different needs/dynamics of families, couples, and singles.

• Financial considerations.

• Pastoral needs and grounds for compassion • Adequate space for people (living/cooking/bathroom)

If staff members’ circumstances change, then their housing allocation is open for review, e.g. additional children, change between full time and part time service with YWAM, children leaving home. Alternatively, if accommodation becomes available on the base that was not available at the time of your allocation, all staff are welcome to apply to the housing group to be considered for a change in accommodation.

The staff fee is determined by the Leadership Team and is based on the amount of space and amenities, i.e., cooking facilities, self-­‐contained bathroom, etc. provided. It includes the housing, water, heat, electricity and council tax in shared accommodation. In self-­‐contained flats, the Council tax is payable directly to the Council and is not a part of the YWAM fee structure.

HOUSING GROUP

1. To consider housing needs of both new applicants and existing staff, looking at available housing, and allocating as appropriate.

2. To communicate with the Flat Co-­‐ordinator, department head, and the individual concerning the housing that has been allocated to them and the cost of it.

3. To approve staff moving from one house/flat/room to another.

4. To process with the ministry leader any staff departure from the Oval, ensuring that housing is left in an acceptable state. If the housing is left in poor condition, the ministry leader will be approached to help in rectifying this.

5. To check staff into new accommodation and out of old accommodation. The purpose of this is two-­‐fold. 1) To ensure that the accommodation is left clean and ready for the new occupant to move into and 2) To maintain a minimum overall standard of accommodation with the expectation being that we will leave the accommodation in a similar or improved condition to how we received it.

6. To collect a Staff Fee Deposit, of £50 for single rooms and £100 for flats, that will be returnable provided that the accommodation is left in a suitable manner, e.g. keys returned, clean, no significant damage. Personnel will provide cleaning and exit

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 69

guidelines a few weeks in advance of your departure date. A member of the housing group will contact you nearer the time to arrange a check in/out visit.

How do we function?

The Housing Group meets monthly to serve the base community by allocating existing housing according to the guidelines in this booklet. If an issue arises that cannot wait until the next meeting, we are in regular email contact.

How can the Housing Group be contacted?

1. Send a written request or e-­‐mail (housing@oval.com) to say that you would like to make a housing request, express a concern or whatever. (Since we are all involved with various ministries, this is more effective than simply “a word in our ear”.) If you are aware of someone having concerns about their housing, please encourage them to contact the housing group directly.

2. Following your written request, one of us may contact you in person so you can share in more detail and depth what’s on your heart.

3. In the next monthly meeting your request will be considered by the housing group.

If you feel you would like to, you are also most welcome to attend and share with us all. Please contact the chair, in advance, if you would like to do this.

DEFINITION OF OTHER ROLES INVOLVED IN HOUSING ALLOCATION

Role of the Leadership Team

1. To help set priorities of allocation for the housing group (i.e. the LT may strategically reserve accommodation on base for essential staff roles or according to growth priorities. The LT may also re-­‐allocate a portion of a building for major renovations or change of use).

2. To determine staff fees.

3. To input into the submission of new members and approve or appoint the chair of the Housing Group.

Role of the Personnel Department

1. To bring to the Housing Group the names of staff needing to be housed. Factors such as age, length of service in YWAM, family situation, role, length of commitment to Harpenden plus any other information needed for the decision.

2. To advise the Housing Group of staff wanting to let out their flats while they are away.

3. To be aware of the new staff that departments are potentially recruiting and keep the housing group informed of staff being processed or departing.

4. To administrate staff fees, staff deposit fees, and keys to accommodation.

5. To advise of cleaning and exit guidelines for leaving accommodation and/or the Oval.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 70

Role of Ministry/Department Leader

1. To keep the Personnel Department regularly informed of staff they are recruiting or who are leaving.

2. To communicate to the Housing Group any special factors to be aware of when housing is allocated to new staff.

3. To refrain from giving any promise or expectation of the type of accommodation that might be available for prospective staff.

4. To liase with Personnel to ensure shared accommodation is adequately furnished and prepared for the arrival of the new staff.

5. To process the departure of staff with the housing group to ensure that housing is left in a suitable state. If it is not left suitably, to assist housing in rectifying this matter.

Role of the Flat Co-­ordinator

The Chair of the Housing Group appoints the Flat Co-­‐ordinator in liaison with the Housing Group and the building concerned. This role is not a permanent position for the duration of the co-­‐ordinator’s time on the Oval but can be undertaken for varying lengths of time, e.g. 6 months, 1 year or longer etc. The Chair needs to be approached if there are any issues with the Flat Co-­‐ordinator that you have been unable to resolve yourself, e.g. they are not fulfilling their responsibilities.

The co-­‐ordinator is the point person in the flat for:

1. Communicating to the rest of the flat/building when new staff are arriving (the Housing Group & Personnel are responsible for informing the co-­‐ordinator of new staff & their arrival dates). The Dept/ministry leader and the co-­‐ordinator are responsible for ensuring the room has basic furniture and is ready for the new staff member.

2. Welcoming new flat mates, introducing them to all the necessary information (laundry facilities, cleaning rosters and other responsibilities that are shared among occupants, TV licence information, First Aid Kit, Fire Blankets and safety procedures). Personnel and the Dept/Ministry Leader also have a responsibility to make certain the new staff member is aware of anything that would be relevant in ensuring a smooth transition to community living including cultural issues.

3. Assigning and overseeing rotas for the cleaning and upkeep of communal areas, giving job descriptions where necessary.

4. Calling house meetings or similar to help the smooth running of the little “community”

5. Making sure that any TV’s in communal areas have a current TV License.

6. Communicating any unresolved discipleship issues that arise in the flat to relevant ministry leaders with the knowledge of all concerned. (As far as possible, issues should be resolved within the flat.)

7. Communicating repair or renovation requests to the maintenance department for communal areas. Family flats should take care of their own maintenance or replacement needs.

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ADDITIONAL HOUSING INFORMATION

Guidelines for the Temporary Holding of Staff Housing

We recognise that there are situations when God leads Oval staff members to spend time elsewhere, and that sometimes it may be appropriate to hold their housing open for their return. Under the condition that God is leading them away for a specific time and purpose, with a clear call to return to long-­‐term ministry in Harpenden, it may be possible to temporarily hold housing for staff.

On-­‐base housing is a privilege and if we hold housing for someone, the length of time granted should reflect his or her length of service to and investment in this base. Should this situation arise, please contact the Housing Group for advice.

Staff must be aware though that, while the Housing Group will try to help find someone to temporarily use their accommodation while they are away to pay the rent, this may not be possible. The staff member is liable for the cost of renting of the flat while they are away should there be times when the accommodation is empty.

DTS staff going on outreach who have made a two year commitment to the Oval are allowed to hold their accommodation until their return and be charged at 50 per cent of their normal rent plus council tax. This is up to a maximum of 3 months. Alternatively, they may look to sub-­‐let their flat to another YWAMer whilst they are away. They will need to pack belongings away to adequately allow for someone to use their room during their absence.

However, if the DTS is assisting staff financially with outreach costs, this rent reduction will not apply. Staff who do wish to apply for this rent reduction need to notify housing at least two weeks before going on outreach.

Storage on the Oval

Some of the buildings have communal storage areas (a room or cupboards). These should be shared equally between all the occupants in that building/corridor, including those in shared and self-­‐contained flats. However, if you do have more storage space in your accommodation than others, please take this into consideration when using the communal storage space.

Subletting your Room/Flat

If you are subletting your flat for more than a week, PLEASE let the Housing Group and Personnel know. This is so that we know who is actually living on the Oval at any given time for security, post, etc. If you wish to sublet to anyone outside of the Oval Community, there must be approval from the leadership team.

WHAT CAN BE EXPECTED IN SHARED ACCOMMODATION

Kitchens Tables and chairs, cooker, fridge/freezer, cupboards, pots/pans, and floor covering.

Bedrooms Bed, wardrobe, chest of drawers, lamp/light shades, curtains, chair, table, basic floor covering (some variation on these items will be provided).

Laundry Areas Washer/dryer YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 72

Lounge Area Sofa/chairs

If residents of flats wish to have microwaves, kettles, toasters, TVs, VCRs, etc., they are free to purchase them as individuals or jointly. TV licenses are required for the communal room in each individual flat and for any private TV kept in your bedroom. These may be obtained at the Post Office or online at www.tvlicensing.co.uk/buyorrenew/.

Cookers and other major appliances are maintained and replaced by YWAM, unless negligence is involved. Please contact the management team regarding any replacements.

The Flat Co-­‐ordinator should submit to the Refurbishment Group in writing any improvements they desire concerning communal areas.

WHAT CAN BE EXPECTED IN SELF-­CONTAINED ACCOMMODATION?

Kitchens Basic Kitchen items -­‐-­‐ cooker, cupboards and sink are provided by the Oval. Often due to the generosity of the previous occupants, most, if not all, flats have reasonable kitchens.

Bathrooms Sink, Bath or Shower and Toilet

Bedrooms and Lounges Normally these are provided empty so that residents can either bring their own furniture or obtain furniture when they arrive.

Note: Exact details of what the flat does and does not contain can be requested from the Housing Group at the time of Oval Housing allocation.

It should also be noted that the Oval keeps a very limited amount of furniture stock on site.

This usually consists of beds, sofas, cupboards, wardrobes, etc., and can be reserved by any potential residents, if available at that time.

PAINT POLICY ON THE OVAL

We want to encourage everyone to feel at home in their accommodation and to have the freedom to decorate as they would like. However we have found that it is necessary to have some guidelines with regards to re-­‐decoration (paint & wall-­‐paper) which we ask you to respect.

If you have any questions with regards to painting/decorating your accommodation please approach a member of the Refurbishment or Housing Group (the details of who are in these groups is on the Intranet).

In light of us all being stewards of this property we would ask that you help maintain your accommodation to a high standard. This means painting as needed in order to keep the accommodation in a good condition. When rooms are re-­‐painted/get new wall-­‐paper, it is expected that this is done with the appropriate preparation and finish. Please get advice if you are not sure what this entails.

Resident’s own rooms/self-­contained flats

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 73

1. Rooms should be painted in neutral or pastel colours. If you are not sure if the paint you like is suitable, please check with a member of the Housing or Refurbishment group before painting.

2. If you choose to paint your room in bright colours this must be painted back to a neutral colour before you move. However you are only allowed to paint the walls/ceiling in bright colours. Please bear in mind that it may take 2-­‐3 coats of paint to cover bright/dark colours which is at your own expense.

3. Radiators, pipes, window frames, doors and door frames are only allowed to be painted in white or magnolia or the wood can be left unpainted if it is properly treated with either varnish or wax to protect it.

4. If your window/door frames were unpainted when you moved into your accommodation, then you are not allowed to paint them. This is because it is a very time-­‐consuming process to strip them of the paint and also leaving them unpainted requires less upkeep. However you are able to put varnish/wax on them to protect them.

5. If the new residents like your bright colour scheme and request that you leave it, then they are responsible for repainting the room back to neutral colours when they move.

6. We are aware that some rooms were inherited with bright colours and in these cases, the base will provide magnolia or white paint for these to be repainted.

7. All painting, apart from the exception above, is undertaken at your own expense.

8. All of the above also applies to re-­‐decorating with wall-­‐paper instead of paint.

9. If a member of staff leaves having not re-­‐painted their room back to neutral colours, the line leader will be approached and asked to do this with their team.

Communal Rooms

The base will provide magnolia or white paint for the communal areas in the buildings. If you would like to add a mixer to this or purchase a different colour this is at your own expense. However communal areas must be painted in neutral colours and hall-­‐ways must be consistent. Before painting any communal areas, a request needs to be made to the Refurbishment group.

REFURBISHMENT GROUP

The refurbishment group exists to advise on and approve changes to the fabric of residences, common areas and offices on the Oval, whether funded by the Oval or by individuals. While the Oval is your home when living here, it remains the property of YWAM Harpenden when you leave. For this reason, the refurbishment group will work with staff towards the improvement of our facilities within the parameters of our limited resources.

The refurbishment group will consider long and short term implications of any change, including: legal requirements; financial limitations; and other needs on the base; as well as the value to the current and future users of any rooms.

It is likely that most changes you wish to make, which you are going to fund, to improve your living space will be approved. The group exists mainly to direct base-­‐funded improvements and to ensure that all work is done in-­‐line with legal requirements or plans for the long-­‐term use of an area.

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Therefore, any changes you propose to make to the Oval buildings in the following categories need to be approved by the refurbishment group. This can be done by a simple email to refurbishment@oval.com.

Things you need to get approval for :

• Any work involving changes to the electrics -­‐ remember, the refurbishment group does not deal with repairs to existing items, but with changes you wish to make to improve them.

Note: this does not mean changing light bulbs or lampshades but does include the changing of fixtures.

• Any plumbing work

Note: Plumbing in major appliances can be done by a professional, or done by yourself as long as you have it checked by the maintenance team or a recognised competent person. Improperly fitted appliances can cause major damage. We recommend that you ask the refurbishment group and seek competent advice before installing any major appliance (fridge, freezer, dryer, washer, dish-­‐washer) that is not just the replacement of an old one. Note: This is not referring to the repair / maintenance of existing plumbing, which should be referred to maintenance@oval.com.

• No work involving changes to the gas mains/supply should be attempted under any conditions. This includes installation of gas-­‐fuelled appliances. This is a legal requirement, whereby all gas appliances are to be handled by CORGI registered professionals.

• Any building work which creates a permanent change (ie. Dividing rooms, building loft beds, fitted wardrobes etc)

• Floor Coverings -­‐ any permanent changes made to floor coverings need to be approved.

The base attempts to provide adequate floor coverings in common areas and rooms. If a floor cover needs changing, make a request and we will make the decision together. If you wish to fund the change of a floor covering it can be done with the approval of the Refurbishment Group on the understanding that you are investing in the Oval and will leave the carpet/floor on your departure.

• Decorating -­‐ The base attempts to provide window coverings (curtains, blinds etc.) for each flat. These can be replaced as long as you provide adequate window coverings, of equal or greater value, when you leave – i.e. you can either leave the ones you buy, or put up the originals or similar ones. Therefore, no permission is needed to replace window coverings that can easily be changed.

EMERGENCIES AND REPAIRS Emergencies

Who do I call on for Emergencies?

The Maintenance person or in the absence of one, the Leadership Team/Management Team.

(Note: emergencies are things like: floods, total power failure, fire, no heat, etc., NOT general repairs)

General Repairs

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 75

The Oval is responsible for the water, gas and electricity, as well as sanitation, space and water heating. This includes the following:

INTERNALLY • Water pipes, gas pipes and electrical wiring.

• Basins, baths, toilets • Water heaters, boilers, fireplaces (structures) and radiators • Electrical sockets and light fittings, but not light bulbs and fuses.

• Walls, floors, ceilings, doors, door frames and thresholds

EXTERNALLY  Roof gutters and drain pipes  Outside walls, doors, window frames and other external timbers.  External painting.  Pathways and stairs

Note: For those with fireplaces, please note that you are responsible to sweep your chimney at least once a year. You MUST notify the Housing Group when your chimney is swept as the Oval must keep a record for insurance purposes. Please DO NOT light a fire until this has been seen and approved.

Procedure for Reporting a Repair Request

Please email: maintenance@oval.com

The Maintenance team is usually very busy and have to prioritise requests. Please be patient and gracious with them.

Note: Under no circumstances WHATSOEVER, should residents attempt ANY repairs, modifications, or upgrades to the Oval maintained areas, particularly water, electricity or gas. If in doubt, please ask.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 76

LOCAL TRANSPORT

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DRIVING & CARS

CARS

If you plan to be in the UK for some time, you may consider buying a car. Remember that you can purchase a second-­‐hand or used car more cheaply than a new one! It is a good idea to take a British friend along with you to help you check it out. Having a car can work out to be expensive, as you will need petrol, insurance, and motor tax, as well as paying for repairs.

MOTORISTS ON THE OVAL

Please drive slowly around the Oval and take heed of the 10-­‐mile speed limit. This is for the safety of young children around the base – who can easily come from behind a tree, parked car or hedge without seeing you or your car.

PARKING ON THE OVAL

• Please park your cars in the parking bays in front of your home.

• If you have more than one car, please park your second car behind the Bramley Building or down by the Clock Building car park.

• Please ask all visitors (personal or business, daytime or night-­‐time) to use the car park behind the Bramley Building. That way the parking bays remain free for residents when they return home.

LEGAL INFORMATION FOR FOREIGN NATIONAL DRIVERS

United Kingdom law requires that after one year of residency in the U.K., a foreign national wishing to continue driving in the U.K. MUST OBTAIN A BRITISH DRIVING LICENCE. For further information, please see website: www.dvla.gov.uk.

If you need to get a British driving licence and take a driving test, this can take several months, so plan well before your year comes to an end.

• IMPORTANT -­ Foreign nationals must carry their driving licences on them at all times. If asked to produce it and unable to do so, the police will arrest you until you can prove that you are licensed to drive.

• PLEASE NOTE: If you are driving on the wrong type of driving licence and you have an accident, it is possible that the insurance company will make VOID the insurance cover you have! The implications of this are serious in that a substantial financial claim could be levied against YOU, which in the natural would be impossible for you to pay. The results could even get you a prison sentence. The moral issue, of course, would also be that the ‘Third Party’ having a legal claim to recompense would get nothing, thereby possibly causing great family hardship.

• If your licence shows entitlement to drive heavy goods or public service vehicles (HGVs/PSVs), please note that special arrangements apply to the driving of these vehicles in Great Britain. You may only drive these vehicles if:

- You are the holder of a licence issued by a Member State of the European Community or the vehicle you are driving has been temporarily imported.

• You must bear a licence that allows you to drive a vehicle with more than nine total people before you are allowed to legally drive vans.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 78

CAMPUS VEHICLES

As a campus, we have vehicles available for business purposes, and at times for personal use. If you would like to be included on the insurance to drive these vehicles, please see the Campus Administrator. Only authorised drivers may use the campus vehicles. Some of the conditions for the drivers are below. Otherwise, further information can be obtained from the Campus Administrator.

• There are weekly sign-­‐up sheets for each vehicle near where the vehicle keys are kept. It is necessary to book a vehicle and to indicate whether the trip is a business or a personal one. Should a vehicle be required for business and no booking space is available, business use will take precedence over a private booking.

• In order to use the campus vehicles speak to the Campus Administrator to ensure that you’re eligible and put on the insurance.

• Should you wish to book a vehicle for a long period (over 4 hours), please check with the Campus Administrator first and then record it on the sign-­‐out sheet.

• Please fill each vehicle with fuel when it reaches ¼ tank level and take note if the car requires diesel or unleaded fuel. You may get reimbursed for any fuel you paid for from the accounting department if you have a receipt for the fuel.

• Please check the oil and water before you take a vehicle out.

• Rates for Private Use: (2012: costs will increase in line with fuel costs)

- Volvo car: 36p per mile + 20% VAT - Renault Transit Van: 60p per mile + 20% VAT

• Please note: These prices may change regularly, due to rises in petrol prices.

WHAT TO DO IF A YWAM HARPENDEN VEHICLE BREAKS DOWN?

• YWAM Harpenden belongs to the Royal Automobile Club (R.A.C.).

• There is a membership card in each vehicle.

• If you break down, ring the FREEPHONE (0800) number on the back of the card. The RAC provides ‘at home’, roadside and recovery assistance. Please make sure the card is kept in the vehicle to which it belongs. If you breakdown and the card is missing, it will be difficult to get service. You could be the one stuck on the motorway!

USE OF MOBILE PHONES IN VEHICLES – IMPORTANT, TAKE NOTE!

In a new regulation that came into force on the 1st of December 2003, it is a specific offence to use a hand-­‐held phone, or similar device when driving. A hand-­‐held device is something that “is or must be held at some point during the course of making or receiving a call or performing any other interactive communication function”.

The law will also consider employers liable if they require their employees to use a hand-­‐ held phone whilst driving and might also be liable if they failed to forbid their employees from using phones whilst driving on company business. Whilst Youth With A Mission is not an employer in the traditional sense, we do not endorse any staff member breaking this law.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 79

TRAINS & TRAIN TRAVEL

The rail network provides a fairly fast way of travelling around the country. You can find out information about train times and ticket prices from National Rail Enquiries:

• Web: www.nationalrail.co.uk or from a train station or travel agent.

• You can buy train tickets from any train station.

• Harpenden Train Station, Station Road, Harpenden, Herts. AL5 4SP • Web: www.firstcapitalconnect.co.uk

IDEAS FOR CHEAPER TRAIN TRAVEL

Buy a Return Ticket

Return tickets are usually cheaper than two single tickets. If you are travelling to/from your destination in one day, you may be able to buy a ‘cheap day return’, which is even cheaper.

Buy your ticket in advance

If you plan to make a long journey, it is often worth buying your ticket a few days, or even weeks, before your journey – this will save you money and should ensure you get a seat on the train. The tickets you can buy in advance include Saver, Super Saver and Apex tickets.

For some of these tickets, you will need to book the time of train you will travel on – your ticket will not be valid if you travel on a different train.

Travelcards/Season Pass

If you intend to travel around London or any of the major cities, it will probably be cheaper to purchase a travel-­‐card. A one-­‐day travel-­‐card allows you unlimited travel for one day, and normally works out to be the price of three journeys!

In London, you can buy an off-­‐peak travel-­‐card, Mon-­‐Fri after 09.30, or weekends. You can also buy a travel-­‐card for weekdays before 09.30, but these are much more expensive.

You can also buy travel-­‐cards / season tickets for longer periods, e.g. a week, a month, a year for travel in lots of towns / cities in the UK.

• Network Card: In the South East of England, a ‘Network Card’ works out cheaper (at the time of writing) than other discount cards, such as the Young Person’s Railcard.

• Young Persons Railcard: If you are 26 years old or younger or a full time student, you can buy a Young Person's Railcard. This gives you a 1/3 discount every time you buy a train ticket, so it is worth getting one if you intend to travel a lot in the UK. You can buy one at most stations.

• Ask for help: ask at the train station which would be the best ticket or you – and compare the costs of the different types of tickets available.

TRAIN STATIONS IN LONDON

Many cities around the UK have just one main railway station. However there are eight main stations in London, from where you can catch trains to different parts of the UK. It is wise to check which station you will need to use if you are travelling through London to get to another city. Trains from Harpenden stop at Kings Cross / St Pancras International Station.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 80

UNDERGROUND TRAINS

Several cities in the UK have an underground or metro system (in London, this is called the ‘tube’). The underground has the advantage that trains are not held up by traffic. However, be prepared for a squeeze, especially at peak travelling times! It is easy to plan your journey if you are not familiar with where you are going. Stations are clearly marked on maps and by signs in the street. You need to buy your Underground ticket before you get on the train – either from a machine or a ticket seller. Beware of 'ticket touts'. These are people who sell tickets unofficially, usually at a higher price than the official price.

OYSTER CARD

When visiting London by train, you can purchase an Oyster card -­‐ a plastic smartcard to use instead of paper tickets. You can put Travel-­‐cards, bus & tram passes and pay-­‐as-­‐you-­‐go credit on it, which you use up as you travel. Staff at the Harpenden train station will help you buy the most cost-­‐effective ticket. Travelling in groups of four will save you money.

LOCAL BUSES

You can find leaflets with local bus routes and times at the public library, or find information on routes and times of buses in your area from Traveline (www.traveline.info).

• Many buses in large towns and cities operate an ‘exact fare’ policy, which means the driver will not give you change if you don't have the right amount of money in coins.

• Make sure that you have a selection of coins ready before you board the bus.

• You may be able to buy a travel-­‐card or season ticket to save money if you use local buses regularly.

• To catch a bus, find a bus stop for the right bus route. When your bus approaches, show the bus driver that you want to use the bus by stepping to the edge of the pavement and stretching your arm towards the road.

• Pay the driver, or show any travel-­‐card / season ticket as you get on the bus.

• When you want to get off, press the button that tells the driver to stop at the next bus stop (ask the driver for help if you don’t know where you need to get off the bus – the bus driver will then tell you when you reach your destination).

LONG-­DISTANCE COACHES •

•

•

• •

National Express, a national coach operator, operates a comprehensive network of coach services across the UK and this can often work out cheaper than other forms of travel. However, travel by coach takes longer, may not be as comfortable, and often has fewer services.

If you are 26 years old or younger or a full time student, you can buy a Discount Coach-­‐card. This will save you 30% on many National Express journeys.

Book your ticket in advance, as seating is limited. For more details, visit your local coach station or contact National Express (Web: www.nationalexpress.com)

An alternative company, Megabus also offers very cheap coach travel across the UK.

You can also travel by coach to destinations in continental Europe – services are run

by Eurolines. These coaches always start and finish at London Victoria coach station.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 81

TAXIS

Sometimes you need to travel where there are no buses or trains, and then taxis are useful.

• Look for taxi companies in local telephone directories. All taxi firms have to be registered by the local council, so for short journeys different taxi companies will charge similar fares. However, always get a quote before a journey of more than 8 miles as prices can vary a lot between different firms.

• Taxis are often thought to be expensive, but if a group of people share a taxi and divide the cost, the price will work out quite favourably.

• For your own safety, only travel in a registered taxi.

• Do not enter a car if you cannot see a taxi sign, even if the driver offers you a cheaper fare.

HITCH-­HIKING (GETTING A LIFT)

•

Asking lifts from strangers in passing cars is known as hitch hiking.

•

Hitch hiking is not considered safe in the UK, especially for women or people travelling alone.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 82

HEALTH, DENTAL & MEDICAL

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 83

EMERGENCY SERVICES & MEDICAL CARE

The following emergency services can all be contacted on any ‘phone by dialling 999. On the Oval, this bypasses the need for a code for an outside line and automatically connects you to the emergency services. They will ask you which service you would like.

• Police • Fire • Ambulance / paramedic • Coastguard

If you call the emergency services, please be aware that after 22:30 they need to be let in at the back gate – they may not know the code. Also you need to know your building and flat number.

HEALTH & MEDICAL INFORMATION

BEFORE YOU ARE ILL!

Don't leave finding out about health care until you don't feel well!

• One of the first things to do on arrival in the UK is to find out if you are eligible for NHS (National Health Service) treatment. The NHS is the public health care system in the UK. You should register with a local doctor (General Practitioner / GP). http://www.nhs.uk/servicedirectories/pages/servicesearch.aspx

IF YOU ARE ILL

• First visit the surgery of the doctor with whom you wish to register. You will be sent somewhere else if they cannot help you. You may need to make an appointment to visit the doctor at a later time.

• Call the NHS 111 service if you need medical help fast, but it’s not a 999 emergency.

•

You will be assessed, given advice and directed straightaway to the local service that can help you best. Calls to NHS 111 are free from landlines and mobile phones.

•

You can also contact www.nhsdirect.nhs.uk to check symptoms online.

NHS walk-­‐in centres provide assessment by experienced nurses or doctors (not all have a doctor) without an appointment. They offer advice and treatment for minor ailments and injuries such as cuts, bruises, minor infections, skin complaints etc.

Luton Walk-­In Centre 14-­16 Chapel Street, Luton, Bedfordshire, LU1 2SE (4.3 miles).

•

MINOR INJURIES UNITS

If your injury is not serious you can visit a minor injuries unit (MIU) rather than an A&E (Accident & Emergency) department; this allows A&E staff to concentrate on people with serious and life-­‐threatening conditions and save yourself a potentially long wait.

(For definitions of serious injuries or illness, see next section)

Sprains and strains Broken bones Wound infections Minor burns and scalds Minor head injuries Insect and animal bites YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 84

Minor eye injuries Injuries to the back, shoulder and chest

1. St. Albans City Hospital Minor Injury Unit, Waverley Road, St. Albans, Hertfordshire, AL3 5PN Tel: 01727 897182 (4.6 miles) 09.00-­‐20.00 7 days a week (closed Christmas Day)

2. Dacorum Urgent Care Centre Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4AD Tel: 01442 287451(7.0 miles) 24hrs/ 7 days a week.

ACCIDENT & EMERGENCY (A & E)

A & E departments assess and treat patients with serious injuries or illnesses, such as....

Loss of consciousness Pain that is not relieved by simple analgesia Acute confused state Persistent, severe chest pain, or Breathing difficulties

If you need to go to A&E, somebody on campus with a car will help you if necessary.

• If you are unable to move to a car or need emergency onsite care -­‐ call 999

NEAREST A&E:

Luton & Dunstable Hospital: Lewsey Road, Luton, Bedfordshire, LU4 0DZ Tel: 0845 127 0127 (6.9miles)

Queen Elizabeth II: Howlands, Welwyn Garden City, Hertfordshire, AL7 4HQ Tel: 01438 314 333 (8miles)

PAYING FOR HEALTHCARE AND PRESCRIPTIONS

Emergency treatment in A & E or from a local doctor (GP) is free, but you may need to pay for other health services and prescriptions. If you don’t register with a GP, costs are much higher.

DO I NEED HEALTH INSURANCE WHILE I’M IN THE UK?

Emergency treatment at a hospital is normally free of charge. When taking up residence in the UK, you are advised to register with a GP and a dentist.

Once you are registered with a GP, you receive an NHS card with an NHS number. For volunteers and missionaries living here for under a year, they may need to pay some fees when admitted to hospital as an in-­‐patient or seen at an outpatient clinic.

If you have lived in the UK for at least a year prior to treatment with no more than 3 months out of the country in 12 months, you are entitled to free NHS treatment.

If you have questions, visit: www.doh.gov.uk/overseasvisitors/index.htm PRESCRIPTIONS

During your visit to the GP or dentist, you may be given a prescription describing the medicine you need:

Take the prescription to a shop which has a ‘pharmacy’.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 85

The shop will supply you with the medicine for which there is usually a charge. If you have an exemption certificate you do not need to pay for your prescriptions.

MEDICINES

You can buy some medicines for common ailments at a supermarket or chemist / pharmacy.

In a pharmacy, you can also ask for advice if you don't feel well, for example with a headache or sore throat. However, if you continue to feel unwell, you should see a doctor.

PRIVATE TREATMENT

It is also possible to have medical treatment ‘privately’, i.e. paid for by you rather than the NHS. Talk to your doctor for details. You will obtain treatment more quickly if you have private health cover than through the National Health Service, although the treatment itself will probably be the same. Be warned: private treatment can be very expensive.

SICKNESS

• If you, or a ‘neighbour’, are ill and unable to come to work, please see that the appropriate department head is informed as soon as possible.

Please also let Personnel or the Leadership Team know about serious illnesses so that they can come and pray for you.

GENERAL MEDICAL PRACTITIONERS

We strongly recommend that all of our staff register with one of the two medical centres in Harpenden. If you are not from the UK and don’t have an NHS number, you may need a letter from Personnel confirming that you are living here.

The Elms Medical Centre Tel: 01582-­‐769393 Appts: 01582-­‐767444 5 Stewart Road

Fax: 01582-­‐461735 Harpenden AL5 4QA

Davenport House Surgery Tel: 01582-­‐767821 Bowers Way

Fax: 01582-­‐769285 Harpenden AL5 4HX

When booking Dr’s appointments, please schedule these outside of office hours.

DENTISTS

Dentists specialise in the treatment of teeth. You may choose any local dentist.

• Ask before you start treatment if it will be paid for by the NHS or not. If you have an exemption certificate (see above) you do not need to pay for dental treatment.

• It is worth asking about dentists before you need them! For more information on dental costs see: http://www.dentalcentres.co.uk/dentist-­‐fees-­‐nhs.php

OPTICAL TREATMENT YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 86

If you need eye glasses, go to any specialist optician or high street optician.

• Compare prices at several shops before having your eyes tested or buying glasses, as some shops are more expensive than others.

FIRST AID

There are several qualified First Aiders on staff, trained to assist in accident situations only.

• The names of those trained in First Aid are in Reception and inside First Aid boxes.

• Please refer any other personal medical questions to your General Practitioner (GP).

Basic First Aid kits are located in every building on the Oval for the use of staff for work related injuries only.

Staff and students are expected to provide their own private medical supplies for pain relief, plasters (band-­‐aids), etc.

All work / ministry related accidents must be reported in the Accident Log in Reception as soon as possible after the accident.

LOCAL CHURCH FELLOWSHIPS

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 87

We are all part of the Body of Christ and as part of our Foundational values we are called to:

“Fellowship: We are called to commit to the Church in both its local nurturing expression and its mobile multiplying expression.”

Below are local churches which YWAM Harpenden staff attend. Alongside regular church attendance, active participation is encouraged (e.g. in a small group or serving). Please let Personnel know which church you join as this helps us with local church relationships.

For all local churches see the following websites: http://www.harpendenchurches.org.uk/ or http://www.lutonchurchestogether.org.uk/ or http://ctstalbans.org.uk

Harpenden

ALL SAINTS (Church of England)

Sunday: Holy Communion: 09:00, Family Service: 10:15 Activities: Tots & Teddies, Sunday Clubs & Youth Groups Home Fellowship Groups, Prayer Groups, Choir, Women’s Fellowship. 129 Station Road, AL5 4UU Tel. 01582 765524 (St Nicholas Office) www.stnicholasharpenden.org.uk

BETHANY COMMUNITY CHURCH (New Frontiers)

Sunday: 10:30 at the Chapel, St George’s School Midweek Cell Groups, and Youth Activities Elders: Neil Chitty, Tony Foord and Steve Low

Natalie Edwards & family

Doreen Jenkins

Amanda Costa & family

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 88

Office: 130a Southdown Road, Harpenden AL5 1PU Tel. 01582 763860 email: info@bethanycc.org.uk www.bethanycc.org.uk

CHRISTCHURCH (Independent Evangelical, FIEC)

Sunday: 10:30; Roundwood Park School, Roundwood Park 18:00 at Christchurch Vaughan Road Rev Gareth Lewis Tel: 01582 463260/768289/769165 House groups, Alpha, Christianity Explored, Youth activities. www.christchurchharpenden.org.uk

HIGH ST. METHODIST

Sunday: 10:30 & 18:30; full range of midweek activities Rev Jenny Dyer, Church Office: 01582 713056 On the High Street, next to WHSmith http://www.highstreetmethodist.org.uk

CRABTREE CHURCH (Independent Evangelical, Crabtree Lane)

Mike Read Tel: 01582 769724 www.crabtreechurch.org.uk

NETWORK CHURCH

Sunday: 10:30 (cell church working in association with Pioneer) Rothamsted Conference Centre, on the Harpenden Road.

For location map and more information visit our website www.networkchurch.org or phone Trevor Withers, leadership team leader, on 01727 858379.

CELL CHURCH (weekday house church)

Contact the Greens directly to get details of when they meet.

ST NICHOLAS (Church of England)

Sunday: 08:00 Holy Communion 09:30 Sung Eucharist (with Sunday Club and Crèche) 11:30 Morning Praise 16:30 'Simply Worship' -­‐ first Sunday of the month 18:30 Evensong Rector: Rev Christopher Futcher Parish Office: Tel 01582 765524 / Fax 713646 email: office@stnicholasharpenden.org.uk www.stnicholasharpenden.org.uk

Anne & Brian Sloan

Val Clark

Terry Elphick Jon & Leah Judge & family John & Suzi Peachey & family Steve & Julie Sullivan & family Ina Steyn Danny & Rachel John & family

Caleb McAlpine

Emmanuel & Janice Entee

Pete & Pat Kinahan

Lynn & Marti Green

Lydia Chua

Becky Mehaffey

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 89

UNITED REFORMED CHURCH

Sunday: 10:30 Contact Tom Pattie for all enquiries: 01582 760987 Vaughan Road Linked with Trinity URC St Albans and Brickett Wood URC. Other services and activities http://harpenden-­‐urc.co.uk

THE SALVATION ARMY

Church Office Tel: 01582 469399 (mornings) Email: shja@waitrose.com http://netministries.org/see/churches/ch19420 Leyton Green

OUR LADY OF LOURDES CHURCH (Roman Catholic)

Priest: Monsignor Harry Turner Parish Office: 1 Kirkwick Ave Tel: 712245 Rothamsted Avenue

Luton

NEW COVENANT FELLOWSHIP CHURCH

Kestin House – (All Saints Building)

ST MARY’S (Church of England)

Sunday: 08:00 -­‐ Holy Communion 10.00 -­‐ Morning Worship, family focused 18:33 -­‐ evening service oriented to young people 19 Dunstable Road Luton, LU1 1BE Contact: Tel: 01582 438 200 http://www.stmarysluton.org/

CHRISTCHURCH BUSHMEAD (Church of England)

Sunday: 08:00 Holy Communion (2nd and 4th Sunday only) 09:30 Informal Worship with groups for all children up to Yr 6 11:15 Informal Worship with groups for children up to Year 10 Hancock Drive, Luton, LU2 7SF Tel.: 01582 454081 Email: office@christchurch-­‐bushmead.org.uk Website: www.christchurch-­‐bushmead.org.uk

LUTON CHINESE CHURCH

Sunday: 14:00 Central Baptist Church 52 Park Street, Luton LU1 3ET Tel.: 01908 694114 Fax: 01908 675512

Gareth & Cindy Cater & family

Daniel & Wendy Snell & family

Annette Jandrell

Andrew & Nice Bowers & family

Yan Yan Liu

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 90

Email: lutonccc@yahoo.com

LUTON CHRISTIAN FELLOWSHIP

Corner of Hibbert St & Castle Street Luton, Bedfordshire LU1 3AL 01582 619 990 www.lcf.biz

STOPSLEY BAPTIST CHURCH

Sunday: 10:25 & 19:00 St Thomas’ Road, Stopsley, Luton, LU2 7UY Tel.: 01582 727352 Fax: 01582 418357 Email: office@stopsley.net Website: http://www.stopsley.net/

HOPE CHURCH

Email: mail@hopechurch.co.uk Website: http://www.hopechurch.co.uk/

ST ALBANS

ST PAUL'S CHURCH

Hatfield Road, St Albans, AL1 4JP Office, Blandford Road, Telephone (01727) 846281 http://www.stpauls-­‐stalbans.org

THE VINEYARD CHURCH

Sunday: 10:00, 11:59 & 19:45pm Unit 7, Brick Knoll Park Ashley Road Industrial Estate St Albans AL1 5UG Tel: 01727 812 765 http://www.thevineyardchurch.co.uk

ST ALBANS ABBEY http://www.stalbanscathedral.org.uk/

CITY CHURCH www.thecity.org

Dale & Emma Lambert & family

Chris & Laura Mudd & family

Yan & Claire Nicholls & family

Colin & Halyna Forbes & family

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 91

HARPENDEN & THE LOCAL AREA

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 92

HARPENDEN is a picturesque and lively town in Hertfordshire, South-­‐East England, just 35 miles north of London, which is easily reached by train.

With over 30,000 residents for which the Town Council provides essential community services, ‘the Village’ as it is referred to locally, has good transport links, an abundance of shopping, leisure and restaurant facilities and many green open spaces, of which the Green Flag award-­‐winning Harpenden Common is the largest.

Harpenden is also home to the world-­‐renowned Rothamsted Research Centre where scientific research focuses on sustainable land management and its environmental impacts.

Rothamsted Park has a small skate park, tennis courts and fitness centre with a public swimming pool. Enquire at the Fitness Centre or pool for opening times and costs.

Harpenden has many shops commonly found in other English towns, with three central supermarkets, multiple female clothes shops, charity shops, banks, estate agents and chemists. A good proportion of these are run by independent retailers. The local council has resisted the opening of fast food chain outlets. Cafes are common in Harpenden and most are owned independently. There are multiple restaurants and many pubs; both in central Harpenden and in its suburbs.

TOWNS AND CITIES NEARBY

ST ALBANS (5 miles south of Harpenden)

St Albans town forms the main urban area of the City and District of St Albans. St Albans was a settlement of pre-­‐Roman origin named Verlamion (or Verulam) by the Ancient British Catuvellauni tribe. It became the first major town on the old Roman road of Watling Street for travellers heading north and became the Roman town of Verulamium. Saint Alban, the first British Christian martyr, was beheaded in AD 308 by Maximian at the orders of Emperor Diocletian, who had denounced the Christian faith and ordered the deaths of all subjects and allies of the Roman Empire who refused to give up the faith. Saint Alban consequently gave the town its modern name. It is a historic market town, and is a sought-­‐ after dormitory town within the London commuter belt. Property prices are notoriously high within the district, which is one of the most expensive in the UK.

• Public transport to St Albans is via bus or train.

LUTON (7 miles north of Harpenden)

Luton is a large town and the unitary authority of Bedfordshire, England. With its near neighbours, Dunstable and Houghton Regis, Luton forms the Luton / Dunstable Urban Area with a population of over 240,000. Luton is home to Luton Town Football Club (whose history includes several spells in the top flight of the English league as well as a Football League Cup triumph in 1988), London Luton Airport (opened in 1938, one of England's major airports), and the University of Bedfordshire. Luton has seen several waves of immigration; in the early 20th century Irish and Scottish people arrived in the town, followed by Afro-­‐Caribbean and Asian immigrants. More recently, immigrants from Eastern YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 93

Europe have made Luton their home. As a result of this Luton has a diverse ethnic mix.

Luton Carnival, held on the late May bank holiday, is the largest one-­‐day carnival in Europe.

The town was for many years famous for hat-­‐making and home to a large Vauxhall Motors factory; the head office of Vauxhall Motors is still situated in the town. Car production began in 1905 and continued until 2002, but commercial vehicle production remains.

The main shopping area in Luton is the Arndale Mall. George Street, on the south side of the Arndale, was pedestrianised in the 1990s. Contained within the main shopping centre is the Market, with butchers, fishmongers, fruit and veg stalls, hairdressers, tattoo parlours, ice cream, flower stalls, and T-­‐shirt printing as well as eating places. Another major shopping area is Bury Park where there are shops catering to Luton's ethnic minorities.

• Public transport to Luton is via bus or train.

LONDON

The capital of England and the United Kingdom, the largest metropolitan area in the United Kingdom, and the largest urban zone in the European Union by most measures, London has been a major settlement for 2,000 years, with a history going back to its founding by the Romans, who called it Londinium.

London's ancient core, the City of London (the financial district), largely retains its square-­‐ mile mediaeval boundaries. Since at least the 19th century, the name London has also referred to the metropolis around this core and within the boundary of the M25 motorway.

The bulk of this forms the London region and Greater London administrative area. The Greater London Urban Area is the second largest in the EU with a population of over 8 million, while London's metropolitan area is the largest in the EU with an estimated total population of between 12 and 14 million.

London is a leading global city, with strengths in the arts, commerce, education, entertainment, fashion, finance, healthcare, media, professional services, research and development, tourism and transport all contributing to its prominence.

It is the world's largest financial centre alongside New York, has the largest city GDP in Europe and is home to the headquarters of more than 100 of Europe's 500 largest companies.

It is the most-­‐visited city in the world: London's five international airports make its airspace the busiest of any urban centre worldwide, and London Heathrow (LHR) is the world's busiest airport by number of international passengers.

London's 43 universities form the largest concentration of higher education institutions in Europe.

In 2012, London became the first city to host the Summer Olympics three times.

London has a diverse range of peoples, cultures and religions, and more than 300 languages are spoken within its boundaries.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 94

MAP OF HARPENDEN

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 95

LIVING IN BRITAIN

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 96

SETTLING IN

Even though YWAM Harpenden is an international community, and you may not fully notice cultural differences until you are in a truly British context, moving to a new country can be daunting and difficult. Everything is unfamiliar; the weather, landscape, language, food, dress, social roles, values, customs and communication -­‐ basically, everything you're used to is no longer there. You'll find that the day unfolds differently to where you come from, that business is conducted in a way that may be hard to understand, the shops open and close at hours that you could never predict…BUT we want to do our best to help you settle quickly!

BRITISH CULTURE

The English are said to be reserved in manners, dress and speech and are famous for politeness, self-­‐discipline and especially our sense of humour. Basic politeness such as, ‘please’, ‘thank you’ and ‘excuse me’, are expected.

CASUAL CONTACT

British people do not always make prolonged conversation on a first meeting. This is called being ‘reserved’. You will find that most local people won’t talk to strangers while shopping, on the bus, train or when in a queue. You should not interpret this as being unfriendly, although it may seem strange to you. You should not try to make continuous conversation at such times unless it is obvious that the other person expects it.

A FIRST MEETING

On first meeting someone, try to ask general questions and not personal ones which may be thought to be impolite. Questions like, ‘What is your name?’ ‘Where do you live?’ or ‘What do you do?’ are acceptable, but questions like ‘How old are you?’, ‘How much do you earn?’ or ‘How much did you pay for this?’ would be considered impolite.

If in doubt, talk about yourself: what you do and where you come from. Some British people know little about other countries, and many know little about other cultures in detail. Even if they have travelled abroad, tourist travel is very different from actually living in a country.

TERMS OF ENDEARMENT -­ NAMES YOU MAY BE CALLED

You may be called by many different 'affectionate' names, according to which part of the England you are visiting. Do not be offended, this is quite normal! For example, you may be called dear, dearie, flower, love, chick, chuck, me duck, me duckie, mate, guv, son, ma'am, madam, miss, sir, or treacle, according to your sex, age and location.

TIME

Time keeping is quite rigid in the UK. Life revolves around our watches and clocks and dominates everyday life! Arriving late, even a few minutes, is considered impolite.

For example, if a meeting is arranged for lunchtime, there might be a plan to eat and then to talk or the other way round. If you are late you could miss the part you needed to attend.

TOUCH

The British are reluctant to show their emotions in public. Unlike some cultures, people do not usually slap each other on the shoulder or make physical contact during a conversation.

A British person may misinterpret such behaviour as aggressive or being too emotional.

• It may be usual for you to stand close to another person while in conversation. In the UK people usually maintain a distance of 60-­‐110 cm, so do not be surprised if people move away from you when talking!

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GREETINGS

Most British people will smile when they meet you, irrespective of how they are feeling.

They will often greet you with ‘Hello, how are you?’ This is simply a way of saying ‘Hello’ or ‘Welcome’ and they will be expecting a reply similar to ‘Quite well thank you’. ‘Hello, how are you?’ is not a request for a lot of details about your health.

• In a more formal situation (such as meeting your tutor or landlord for the first time) it is usual to shake the right hand of the person you are meeting. It does not matter if you make the first move with your right hand.

• Kissing / embracing are not usual on a first meeting and you should avoid them.

• In the UK, there is no special significance to the left and right hands. Both can be used for giving and receiving presents, although the right hand is always used for shaking hands.

You may be used to avoiding eye contact as a sign of respect for an older person or authority figure. This is not the case in the UK where avoiding eye contact is seen as a sign of insincerity and slyness.

Try to look at people when speaking to them although it is usual to avoid prolonged eye contact with strangers (for example the person next to you in a train).

GENDER AND EQUALITY

It is important to be aware that in the UK female and male members of staff are equally respected and accepted.

HOW TO ADDRESS PEOPLE

You may be thought very formal if you address people as Mr, Miss, Mrs, Dr or Professor, as many people now expect to be called by their first names; however, some older people may prefer to be addressed more formally -­‐ listen carefully to how people introduce themselves and to how others address them.

QUEUES

Queuing is the normal method of waiting for your turn in shops, at bus stops and in similar situations. If in doubt as to whether someone is actually in the queue or just standing there, always ask before rushing in. To rush to the front of a queue could cause great offence.

CONVERSATION AND LANGUAGE

If English is your second or third language, even some people who speak English well may find some local forms of speech or accents difficult to understand. Inferences, sarcasm and inflections of the voice can all alter the meaning of a statement.

EXPECTING INDIRECT ANSWERS

Answers that mean 'yes' usually include the word 'yes'. However answers that mean 'no' may be worded indirectly. For example, if you asked a friend if you could come for tea, your friend may say, ‘Well it would be nice to see you today for tea, but we are rather busy so I will let you know.’ Your friend might well be saying in this case, ‘No I would rather you came for tea another day.’

• Do not be worried about saying 'no'. In this country a ‘no’ is not considered impolite.

• Honesty is much preferred, so that people know what you really mean. If you do not YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 98

wish to do something do not worry about saying so.

ASKING QUESTIONS

Never be afraid of asking questions of your host, tutor or lecturer.

• Asking questions or putting another point of view is not considered rude in this country. It is often expected that students should have a reasoning, questioning mind, so you will be expected to ask, but don’t take over every conversation by asking too many questions.

IMPROVING YOUR ENGLISH

The best way of improving English is to use it! Try to find someone with whom you can speak regularly. It is best to talk to people who are not too busy, such as young or retired people. Ask them to tell you if you use a wrong word or if you mispronounce a word.

You may also find that the Adult Education Centre in the town run English classes. If you are having problems writing English, you may find that a book helps. There are many good books on written English but if you have difficulty finding one, here are two suggestions:

'The Complete Plain Words'; by Ernest Gowers

'One hundred per cent Report Writing'; by RA Ward

WHAT SHOULD I DO IF I CANNOT UNDERSTAND WHAT SOMEONE HAS SAID?

• First ask the other person to repeat what they said more slowly, saying, ‘I’m sorry, would you please say that again more slowly?’

• If you still cannot understand, ask for it to be written down. This will help the other person to know that you are having difficulties and may mean that they will take more care to use simple English and speak more slowly.

• Do not be worried about letting the other person know that you have not understood: it is not considered rude in the UK to ask a question.

WHAT DO I DO IF SOMEONE DOES NOT UNDERSTAND WHAT I HAVE SAID?

• You should repeat the comment using different words if possible.

• Try writing down your comment – it may be that the other person is not familiar with your pronunciation.

YOUTH CULTURE

There is no such thing as a typical British young person! People may be identified with one group or another by the clothes they wear and the music they listen to. A friendship group is often very important to them. Britain is no longer a Christian country, and so you may find that many people live in a way you find surprising.

BRITISH POLITICS

You might just be interested in our politics! Britain has no written constitution, but the system of parliamentary government is the result of gradual change over many centuries.

The oldest institution in Britain is the Monarchy, which dates back to at least the 9th century.

The British Parliament is one of the oldest representative assemblies in the world.

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The House of Lords and the House of Commons both have medieval origins.

The British political party system depends upon organised political parties, each of which presents its policies to the electorate. In practice, most candidates in elections belong to either the Conservative Party (Tories), the Labour Party or the Liberal Democrats, although there are smaller parties who stand for Parliament.

In recent years, there has been a movement to political decisions being made in the geographical location where they have the greatest impact. The UK now has a devolved government for Scotland and a regional assembly for Wales.

Several staff at YWAM Harpenden have read “Watching the English: the Hidden Rules of English Behaviour”, by Kate Fox, and recommend it for more insight.

EATING AND DIET

BRITISH DIET

Eating habits in the UK have been steadily changing over the last few years, with the introduction of fast food restaurants and other diets. Vegetarian food, pizzas, burgers, Chinese, Indian and other international foods are all now part of the everyday British diet.

This means that it is quite difficult to define what ‘British food’ is like!

Traditional British dishes normally consist of a meat dish with potatoes and other vegetables such as carrots, peas, broccoli and cabbage. The meat dish is often a type of stew which is meat cooked in a sauce, with vegetables, in the oven. Meat may also be fried, grilled, or roasted in the oven.

A sweet dish will normally be served after the main course: dishes such as apple pie (two pastry layers filled with apple), ice-­‐cream or cake.

Sometimes an extra course called the ‘starter’ or ‘appetiser’ is served before the main course: you might be served something like soup, pâté or melon.

Sunday lunch is a great British tradition, and is normally a roast meat dish with vegetables which will be served as the main course.

A traditional ‘English breakfast’ consists of cereal followed by fried egg, bacon, sausage and tomato. There will then be served toast and an orange jam known as marmalade. Tea, coffee and orange juice will also be served. However, most British people will usually have a much simpler breakfast of cereal and / or toast with marmalade or jam, with tea, coffee or orange juice to drink.

The British mealtimes have various names. This is often very confusing, even for British people – so do ask if you’re not sure! The first meal of the day is normally ‘breakfast’, but sometimes a late breakfast is called ‘brunch’ (combination of breakfast and lunch). A meal is often eaten in the middle of the day, and is usually called ‘lunch’ – this is often light food, such as sandwiches. The evening meal is often the main meal of the day, and it has various names: ‘dinner’, ‘supper’ and ‘tea’ (‘tea’ or ‘high tea’ is more common in northern England and Scotland).

‘Afternoon tea’ is different to the main meal called ‘tea’. Afternoon tea is a light snack type meal eaten in the late afternoon. Traditionally, toasted teacakes (a sweet bread bun with currants and sultanas) or scones (a form of bread dough) are eaten with jam and cream.

Often a variety of cakes is served. However, many people understand ‘afternoon tea’ as a cup of tea or coffee together with a cake or biscuit. In some cases afternoon tea can be a more formal affair, especially if you go out for afternoon tea, so feel free to confirm with your host.

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The British traditional takeaway meal is ‘fish and chips’. A variety of fish is available (normally cod, haddock or plaice) which is coated with batter and fried in vegetable oil.

Batter is made from flour, eggs and milk. Chips are chopped, fried potatoes. Many international takeaways are also available, e.g. Chinese, Indian, Italian, Thai.

INTERNATIONAL FOOD

Although not every item of your own national food is available in the UK, it is surprising what can be found.

• Luton is a very cosmopolitan town which has a large Chinese, South Asian & African population, and so has many specialist food stores.

• In Luton and St Albans there are supermarkets which have a wider range of food items. You can find details of the specialist food shops in you’re the area by looking at the ‘Yellow Pages’ telephone directory or the on-­‐line version (www.yell.com)

RESTAURANTS

If you go to a restaurant, you will usually be taken to a table by a waiter / waitress. If the restaurant is popular, it is best to telephone and book in advance to ensure that you get a place. Most restaurants serve vegetarian dishes as well as meat dishes.

• If you go to a restaurant with a British friend, each person usually pays for their own food, unless your friend has specifically said they will pay.

• It is not absolutely necessary but a tip of approx 10% is often left at the end of the meal, except where a service charge is explicitly mentioned on the bill.

• If you are leaving a tip, do it in change so that the waiting staff receives the tip. There is a minimum wage in the UK so staff shouldn’t be dependent on tips for a salary.

CAFES, TEA SHOPS AND COFFEE SHOPS

These are good places to go for a drink (usually non-­‐alcoholic, hot and cold drinks). They always have a range of snack foods. In some cafes etc, a waiter/waitress will serve you; in others, you need to go to a counter to order and collect your drink/food.

IF YOU ARE INVITED OUT

British people may well invite you out as a sign of friendship and also so that you are not on your own. You should not invite yourself to a meal unless you know the person very well.

“WILL YOU COME FOR COFFEE?”

People will often use the phrase ‘Will you come for coffee’ to mean, ‘Would you like to come round for a short while and chat.’ Normally different drinks such as tea, drinking chocolate or a soft drink like orange will be available as well as coffee, and you will be asked what you would like. Your host will not normally offer you alcohol at a ‘coffee’ event.

• You should accept the invitation the first time if you would like to go.

• If you refuse the first invitation, a British person may think this is your final decision and may not ask you again.

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ALCOHOL & PUBLIC HOUSES (PUBS)

Many British Christians drink alcohol, which may be a real shock to you. A common point of view is: ‘I wouldn’t get drunk. I only drink in moderation.’ Be careful not to seem judgmental of someone who drinks in moderation or tell them it is wrong.

• Please read the document in the appendix for guidance from the YWAM Harpenden leadership on alcohol.

• If you are asked to go to a public house (pub) you don’t have to drink alcohol.

• Soft drinks are available, and often tea and coffee too.

• Food is usually a reasonable priced and quality. You usually need to go to the bar to order food and drink – don’t wait for a waiter / waitress to come to you!

VISITING PEOPLE’S HOMES

It is not normal to ‘just turn up’ at someone’s house. If you need to call to collect something or see someone, write or phone first to arrange a suitable time. An invitation for a meal, or visit to an event or historic site should not be taken as an invitation for an intimate or long-­‐ term friendship.

DIET

Some people may not know what you like to eat so help them as much as possible by explaining the things that you do and do not eat -­‐ this will not be considered rude.

Tell your host the things you do not eat the week before they prepare a meal for you.

ARRIVAL & GIFTS

When you arrive, try to be punctual. If you are delayed, a phone to tell your host you will be late. Do not arrive too early either; five minutes early is about right.

In most cases (especially when you do not know your host very well) it is usual to take a small gift, such as a box of chocolates or flowers.

CAN I BRING MY CHILDREN?

If you have children, always ask your hosts in advance whether they are expecting them for the meal or not. If they are invited, you may like to tell your hosts the sorts of food they eat.

If your hosts don’t have children, it is helpful to take a book / toy for your child to play with.

SEATING & EATING

If the meal is served at a table, you should wait until you are called to sit down. The meal will either be served on a plate, or bowls will be passed round from which you help yourself.

If there are several knives, forks and spoons at your place at table, always start with the ones furthest away from your plate and work in. Often, the fork and spoon for the dessert will be placed at the top of your plate.

Always wait to be offered more food, do not just take it. Only if you know your hosts very well should you help yourself. However, if food has been served from a bowl, and you see your neighbour’s plate empty, it is polite to ask your neighbour if you can pass anything to them. Do not serve your neighbour, just pass them the bowl.

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If you are offered more, and you would like to take it, always accept the first time that you are offered. If you refuse the first time that you are offered more, your host will think that you are full or do not like the food and you may not be asked again.

The way you place your knife and fork will indicate to your host whether or not you have finished.

WHAT IF I CANNOT EAT THE FOOD?

If anything is served that you do not know, feel free to ask, especially if you are vegetarian.

If you can't eat anything please tell your host.

They will usually understand but remember, mistakes happen, especially if your hosts are not used to having international guests.

CLEARING AWAY

It is polite to offer the host help to clear away and wash the dishes after the meal, although don’t be surprised if your offer is refused.

SHOULD I RETURN THE HOSPITALITY?

British people enjoy having guests and will not automatically expect you to invite them back for a meal. Do not feel that you have to invite them. However, if you have a suitable room or flat, and enjoy making a meal, then you will find that a return invitation would normally be welcomed and considered a privilege by your British friends.

www.projectbritain.com covers a vast range of subjects related to British life.

HOLIDAYS, SEASONS AND TIME

PUBLIC HOLIDAYS

The UK has a variety of public holidays when workplaces and offices close for the day. These are often called ‘bank’ holidays. Many shops and facilities close during public holidays, especially at Christmas. You should try to find out about other activities if you do not intend to spend the time studying, as these holidays can be quite lonely when everything is closed and there seems to be nothing to do!

1st January: New Years Day March/April: (dates vary) Good Friday and Easter Monday First Monday in May: May Day Last Monday in May: Spring Bank Holiday Last Monday in August: Bank Holiday 25th December: Christmas Day 26th December: Boxing Day Elsewhere in the UK:

2nd January: Bank Holiday (Scotland only) 17th March: St Patrick's Day (Northern Ireland only) Easter Monday: is NOT a public holiday in Scotland 12th July: Battle of the Boyne (Northern Ireland only) First (not last) Monday in August: Bank Holiday (Scotland only)

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Check the YWAM Harpenden Calendar as there may be more dates for the current year.

JOINING IN CELEBRATIONS

Many of the local and national celebrations can be very good fun, and it is worth finding out what is happening in your locality. Hogmanay (Scotland’s New Year celebrations) can be particularly lively. At Easter there are often parades and fairs.

CHRISTMAS

Christmas is a time of year when there are lots of celebrations throughout the UK. However, many facilities in town and on campus may close down between Christmas and New Year.

• On Christmas Day and Boxing Day, most shops close and public transport doesn’t operate.

• During the weeks before Christmas, churches have special services called ‘Carol Services’, where traditional Christmas songs are sung, often by candlelight.

There are always special Christmas services on Christmas Day, but it is worth participating in a hospitality scheme as otherwise you may feel quite lonely during the Christmas period.

THE SEASONS AND WEATHER

The weather is a favourite topic of conversation in the UK because it changes so much!

• Spring (March-­‐May) -­‐ you can expect pleasant and mild weather; sometimes sunny, sometimes rainy. The north of the UK is generally cooler than the south.

• Summer (June-­‐August) -­‐ warm (average 15-­‐20°c / often hotter) and reasonably dry.

• Autumn (September -­‐ November) -­‐ generally mild, but sometimes cold.

• Winter (December -­‐ February) -­‐ cold (average 2-­‐5°c) with a combination of rain, snow, wind and fog.

You will need a variety of clothing for different times of the year:

• It is helpful to have several layers of clothing that can be added or removed as required: wool for warmth, cotton for keeping cool and waterproofs for the rain.

• An umbrella is always useful!

• A thick pair of gloves, a scarf and some heavy boots (in case of snow) are also very useful, especially if you live in the north of England, Scotland or Northern Ireland.

DAYLIGHT HOURS

If you arrive in the UK during either June or December, you’ll see that we either have very long or very short days. In 1907, William Willett, a London builder, noticed that summer morning light was wasted while people slept, and that the time would be better utilised in the afternoon by putting the clocks forward. Since 1916 the UK has been changing its clocks backwards and forwards in order to save hours of daylight.

• Short days in winter: in mid-­‐December the sunrise is at its latest, 08:05* and the earliest sunset is at 15:50*. The shortest day is between 20-­‐22 December.

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•

Long days in summer: In mid June the sunrise is at its earliest 04:45* and the latest sunset is at 21:20*. The longest day is between 20-­‐22 June.

*These times are not exact you can check the exact times through timeanddate.com

CHANGING THE TIME

We change the time / our clocks and watches twice a year. In the winter months, we have GMT (Greenwich Mean Time) and in the summer it is BST (British Summer Time).

Summer time (when the clocks forward one hour) is from the last Sunday in March until the last Sunday in October (when the clocks back by one hour).

The change is always made on an early Sunday morning (to minimise disruption) and the exact date is different every year.

The date is usually noted in UK diaries and newspapers.

SHOPPING

Shopping in Britain is quite easy but you might like to go with a friend the first time in case it all appears a bit strange. The main shopping street in many towns is called the High Street, where you should head if you want to go shopping. Some small shops are owned by local people but most are owned by national 'chains' of stores. This makes many town centres look the same. Some towns have street markets where fresh food and cheap goods can be bought. Away from town centres, small 'corner' shops provide groceries to local customers.

WHEN TO SHOP

Shops are usually open 09:00-­‐17:30 Monday-­‐Saturday; in some areas a few shops may close for an afternoon on one of these days, and in cities shops may open later on Thursday evening. On Sundays, some shops stay closed and others open – but for less hours than the other days in the week. Supermarkets generally have longer opening hours than smaller shops (some are open 24 hours a day!)

SERVICE

In many shops, you help yourself to goods off the shelf and place them in a basket or trolley.

When you have completed your selection, you take it to a counter where you pay for what you have selected. This is called ‘self service’. In smaller shops, you will sometimes find an assistant who will help you. In this case, ask them for what you want. Although you can use bags that the shops give out, sometimes for a small cost, the trend is to bring your own bags.

SUPERMARKETS

A supermarket is a good place to start shopping because it is self-­‐service and you can walk around and choose the items you want. Many supermarkets supply international foods and often have an information desk where you can get information about what you need to buy.

• When you go into a supermarket, always use a trolley or basket for your items.

• The main supermarket chains in the UK are: Sainsbury’s, Tesco, Morrison’s and Asda, but you will also find some discount supermarkets called Netto, Lidl and Aldi.

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A FEW GUIDELINES

If you’re not sure what a good deal is, ask someone to go shopping with you and show you where to get the best product for your price range.

Everything should have a price on or near it (e.g. on the shelf) and the law says that the shop has to sell it to you for the lowest price that it is marked.

Most big stores use bar codes and scan the items at the checkout.

Always get a receipt so that you can change things if there’s a problem.

BARGAINING

Virtually all prices in shops are fixed so you will not be able to bargain, unless the goods are damaged, in which case the shopkeeper may agree to a lower price. However, if you are purchasing something from a newspaper or other advert, it is usual to bargain.

SHOPPING IN HARPENDEN

SUPERMARKETS

The largest supermarket in town, Sainsbury’s (on the High St), is within walking distance (20 minutes) of the Oval and offers a wide range of goods. They often say what the price per kg/l etc is so that you can compare the various goods on offer.

Sainsbury’s has a range called ‘Basics’ their cheapest range, not always the best but the quality isn’t bad. If you want to look at some of the various costs, take a look at www.sainsburys.co.uk

Sainsbury’s have a reward scheme called the Nectar card (‘Boots’, the chemist / pharmacy / drug-­‐store also has a rewards scheme which gives more bonuses so it may be better to shop there for certain things).

Other local supermarkets are Waitrose and Marks & Spencer.

POST OFFICE

The main Post Office is on Station Road; as well as postal services, they can often help you in other ways, and offer many other services; www.royalmail.com

PHARMACY

Health and beauty products are available from most pharmacies (chemists).

The biggest chain is ‘Boots’, which has a shop on the High Street; www.boots.com

HOUSEHOLD GOODS

For household goods, try Wilkinson (St Albans/Luton) http://www.wilkinsonplus.com or Ikea (Milton Keynes/ Brent Cross) http://www.ikea.com/gb/en/

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SECOND HAND GOODS

CHARITY SHOPS

Many charities like ‘Help the Aged’ or ‘Oxfam’ have shops. Goods are donated to the shop, which then sells them to raise money for the charity. It is worth finding out what charity shops there are in your area.

They are often a source of good quality second-­‐hand goods such as clothes, kitchen utensils, furniture or children’s clothing at very cheap prices. You may be fortunate and find just what you want, so it is worth having a look round each time you go into town. You may spot something that you know you will need in the future!

FREECYCLE

Freecycle is an internet-­‐based community recycling project of re-­‐use / sharing usable goods, giving things no longer wanted or needed away for free. It is open to all who want to "recycle" items they no longer need rather than throw them away. Whether it's a chair, a fax machine, a piano or an old door, you can offer it on the group. They have two main rules:

Everything must be free.

Give before you receive.

Keep in mind that Freecycle is not just to acquire things; if you choose to participate, be prepared to be generous, to recycle and offers as many things as you take.

There are local networks in St Albans, Luton & Harpenden. http://www.freecycle.org/

EMMAUS

Emmaus shops sell a wide range of good quality items at great prices: 2nd-­‐hand furniture, household goods and much more. From sofas to sewing machines, books to bicycles, you never know what you might find! Shops in St Albans & Batford: www.emmaus.org.uk/shops

SHOPPING OUTSIDE OF HARPENDEN

St Albans and Luton have good shopping areas; you may also be interested in:

HATFIELD GALLERIA: shopping, designer outlets and cinema complex. https://www.thegalleria.co.uk

WELWYN GARDEN CITY: John Lewis Department store: http://www.johnlewis.com/

HITCHIN: Has a good market and some good charity shops.

WATFORD: HARLEQUIN CENTRE http://www.the-­‐harlequin-­‐watford.co.uk/

MILTON KEYNES: THE CENTRE MK mall http://www.thecentremk.com/ (and Ikea)

BRENT CROSS SHOPPING CENTRE: http://www.brentcross.co.uk/ (including John Lewis + Ikea is nearby)

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MORE TO DO, SEE & KNOW

LIBRARIES

The Public Library, High Street near Sainsbury's & Boots, contains a wide range of books (fact & fiction), DVDs, newspapers, and magazines. You can also use the internet in some public libraries. You will need a letter from Personnel, stating that you are living at Highfield Oval, to be issued a library card.

MUSEUMS

Museums contain a wide range of information about local activities, societies and groups, many of which will be available near where you are staying. A local museum is often worth a visit as it will give a lot of the history of the area.

Many museums (& art galleries) in the UK are free (www.culture.gov.uk for full list).

The National Trust and English Heritage are organisations which maintain many old houses, gardens, castles and areas of land designated as being of outstanding natural beauty. There is often a charge for entry which goes towards upkeep.

If you enjoy seeing these sorts of things you will find that membership of the National Trust or English Heritage gives a much reduced entrance fee.

TOURIST OFFICES

Tourist Offices have a great deal of information about places of interest, historic houses, places to stay and accommodation whilst travelling. They will also usually be able to make inquiries about places if you are thinking of visiting a different town or city whilst in the UK.

CITIZENS ADVICE BUREAUX (CAB)

CAB's are useful if you have any legal problems, difficulties with purchases, problems with accommodation or landlords, or if you just need to know what you are entitled to in a given situation. Even if they cannot help you, they will often know who can. The local office can be found from the telephone directory or on the Citizens Advice website.

POLICE

The police are well respected in the UK and will be very pleased to help you if they can.

Apart from dealing with law and order issues, it is always worth going into your local police station if you lose anything while you are out as lost property is often handed in to the local police station.

• If you come across an accident, it is always worth contacting the police.

• You should also report any crimes at your local police station, for example if someone steals something from you.

IF YOU ARE DISABLED

If you are disabled in any way, or have special needs, talk to your team leader about how they may be able to help you. If you want to travel locally or nationally whilst you are in the UK then, depending on your needs, there are several organisations that may be able to help.

• Contact the Royal Association for Disability and Rehabilitation for more information: Phone: 020 7250 3222 • email: radar@radar.org.uk • Web Site: www.radar.org.uk YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 108

ENTERTAINMENT

You will be able to find cinemas, theatres, dance venues, and informative lectures in your area. Remember that some films and plays may contain violence, language, or sex scenes which you may find objectionable. See the British Board of Film Classification's rating of films as a guide to content (bbfc.co.uk).

CINEMA

The nearest cinema is Luton Cineworld; plus Ten Pin bowling in the same building.

Cheap nights are on Tuesdays and if you have a mobile phone with Orange, you can sign up for “Orange Wednesday’s” for a deal that gives you 2 for the price of 1 on movies & meals at Pizza Express. Check with Orange.co.uk for more information.

TELEVISION

The UK's five most watched channels are BBC One, BBC Two, ITV, Channel 4 and Channel 5.

The watershed on standard television in the UK starts at 21:00 and finishes at 05:30 the next morning. Programmes rated 15 cannot be shown outside this period. However, some 12-­‐rated shows can be shown before 21:00.

TELEVISION LICENCE

In the United Kingdom, any household watching or recording live television must purchase a television licence every year (until 2016, £145.50 for colour; £49.00 for black and white).

The licence is required to receive any live television transmission, whether it is received via terrestrial, satellite, cable, or the Internet.

A licence is not, and never has been, required simply to possess a TV set, for the purpose of watching pre-­‐recorded content, or use as a monitor for video games or computers.

Although income from the licence is primarily used to fund the television, radio and online services of the BBC (they do not have any advertising to generate income), a licence is needed to view all broadcast channels, including commercial services.

If you watch television via one of the five main channels online you do not require a licence if you are not watching live.

ICE-­RINK

The nearest ice-­‐rink is at Hemel Hempsted.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 109

APPENDIX

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 110

REVIEW DATES

My start date at YWAM Harpenden is:

I will have been at YWAM Harpenden for 3 months:

My 3 month review date is:

My team is:

My team leaders are:

________________________________ ________________________________

________________________________

________________________________

________________________________

TO DO LIST:

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 111

GUIDELINES ON DRINKING ALCOHOL AT YWAM HARPENDEN

In common with YWAM bases around the world, Highfield Oval welcomes staff and students from many nations and peoples of the world. We enjoy and celebrate the cultural diversity we find within the mission. Within the norms of Biblical standards we seek to accommodate one another, in Christian love, rather than trying to impose a particular standard or set of expectations on our individual behaviour.

At the same time we need to be careful not to offend one another or to cause anyone to slip in their own standard of behaviour. Inevitably we will find a variety of legitimately held views within the Oval at any particular time over a number of issues, not the least of which will be the attitude to the consumption of alcohol.

In view of the variety of opinion on the issue we offer the following policy framework to allow freedom of expression and an environment in which individuals can be true to their standards and beliefs on this matter.

A strict no alcohol policy operates in all student accommodation and public places on Highfield Oval. Alcohol may neither be consumed nor taken into these parts of the premises.

Exceptions can be made with the permission of the Leadership Team for events such as wedding receptions. Please check with the Leadership Team first.

Students may consume alcohol socially off the premises in restaurants, private homes, or public houses with discretion, and in moderation. However, frequent drinking is definitely discouraged and is a matter of accountability for discipleship; inebriation, even to a mild extent, is not permitted and will lead to the student being asked to leave at the first offence.

Mild inebriation includes slurring of speech, staggering, and hangovers.

There will be times when the consumption of alcohol will be expressly forbidden by school leaders, such as on outreach to countries where the cultural norms of Christianity do not allow it, to Islamic states, or where the leaders are aware of a particular student having a past history of difficulty in the use of alcohol.

Students are also reminded of the fact that amongst their number may well be those who have struggled with alcohol or other substance abuse in the past and are requested to be sensitive in suggesting outings as well as in their own behaviour.

Staff at the Oval may consume alcohol in similar circumstances to those outlined above for students, off site, and may drink alcohol within self-­‐contained accommodation. Staff should exercise discretion and wisdom at all times, bearing in mind the sensibilities of other cultures and traditions as well as those amongst us who may be recovering alcoholics.

When alcohol consumption becomes a regular feature of life, even if not to excess, staff may be asked to hold themselves accountable for their activities.

Becoming drunk is a disciplinary issue within the community.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 112

SMOKING

We recognise that smoking can be a symptom of deeper issues, emotional and / or spiritual, that will-­‐power alone cannot overcome. We have no desire to shame or ostracise anyone wrestling with addiction, rather, we are committed to helping any staff member deal with the root causes through ongoing prayer, discipleship and accountability. However,

All YWAM Harpenden staff should refrain from smoking, including cigars & hookah.

We welcome visitors from diverse cultures and backgrounds, with different views on many issues; please remind them that smoking is not permitted in any of our buildings.

SUBSTANCE / DRUG ABUSE

Under no circumstances are any staff members or trainees permitted to indulge in the recreational use of illicit substances / drugs. Such behaviour will result in the offender being asked to leave at the earliest opportunity and seek professional help.

For more understanding or to discuss any of these things, please see a member of the Leadership Team or Personnel Team.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 113

FIDELITY: KEEPING COMMITMENTS

(Updated October 2009)

Fidelity is a word that includes loyalty and faithfulness. It is rooted in the character of God who is always faithful, who always keeps his commitment to us and promises to be with us forever. However, we live in a world where commitments, even marriage vows, are constantly being broken. That brokenness affects us all.

From time to time staff members make a commitment to a team or ministry here at YWAM Harpenden, and then fail to see that commitment through. When we find ourselves in the position where someone on our team comes to us with ‘guidance’ or a decision that they should leave before completing their commitment, we often don’t know how best to respond. We always hesitate to over-­‐rule “guidance” and we are also hesitant to persuade someone to stay when their heart is not in it.

We want to avoid these situations. They are difficult for all involved, but we are aware that it reflects that we have not discipled people well and that we have failed as teams and leaders.

We would be less likely to find ourselves in this situation if the commitment process is clearer, more formal, serious and celebratory. We would like to record and celebrate commitments in a more public way, rather than it just being a line on an staff application.

It is helpful to understand that most people experience doubts, discouragements and tears at some points after the “honeymoon” of a new commitment. Our understanding is that when we have discerned God’s leading and made a commitment, it is not something that is simply changed by new “guidance.” In fact, God’s Word is very strong on us keeping our commitments, even when we have made rash ones.

Potential new staff should never be pressured to make a commitment they are not freely choosing and they should never have that commitment accepted until they have realized that it is a serious vow. It is a commitment made in obedience to how God has led them. We need to be reminded of the scripture “When you make a vow to God, do not delay in fulfilling it. He has no pleasure in fools; fulfil your vow. It is better not to vow than to make a vow and not fulfil it. Do not let your mouth lead you into sin.” (Ecclesiastes 5:4-­‐6)

This holds true for leaders and team leaders as well. Sometimes leaders recruit staff enthusiastically and then move on quickly. Occasionally this can’t be avoided, but as leaders, team leaders and community members it is very important to keep our commitments to one another with fidelity.

If some major change in life occurs, such as the death of a very close family member or an illness that requires their assistance at home etc., we will, of course, reconsider the terms of a commitment. But we will not readily receive news of different “guidance.”

We believe this is an important part of our calling to make disciples. Fidelity and faithfulness are central to following Jesus. When we easily change solemn commitments we have made, we are not helping one another to live in the fear of the Lord who commands us to “Let your 'yes' be yes, and your ‘no’ be no!” (Matthew 5:37)

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 114

NOTES FOR REGISTRATION WITH THE INLAND REVENUE FOR INCOME TAX & NATIONAL INSURANCE

This document does not constitute financial advice and is subject to errors and omissions.

Remember it is your responsibility to register with HMRC , keep accurate records and submit a yearly tax return (if required) as well as registering for National Insurance .

Compiled by Anne Sloan, National Support Team, September 2010; revised May 14th, 2012.

SUMMARY PAGE

1. All those who wish to volunteer with Youth With a Mission (YWAM) England & Wales on a full time basis need to register with the Inland Revenue (IR) as self-­‐ employed missionaries. If you live in the UK for more than 183 days of a tax year (6th April to 5th April) you are liable to pay UK Income Tax.

2. You need to register with Her Majesty’s Revenue & Customs (HMRC). The online website is www.hmrc.gov.uk or phone the helpline on 0845 9154515, or use the wording provided as a template at the end of this document.

3. As a full time volunteer with YWAM England & Wales, you are classed as being self-­‐ employed and you are responsible for paying your own tax and National Insurance contributions.

4. You need to keep business records and details of your income so you can fill in an annual Self Assessment tax return.

5. If you don't do this you are liable for penalty fines-­‐you need to register within 3 months of starting with YWAM-­‐the initial fine is 100 pounds for not doing this, which can increase by up to 10 pounds per day. It is your responsibility to register and complete self-­‐assessment forms, YWAM cannot do it for you.

6. Each year you are entitled to a personal allowance that means you can receive a certain level of income without paying tax. It may well be that you do not need to pay any income tax, but you MUST register with the HMRC nonetheless (April 2012 – April, 2013 the tax allowance has increased to £8,105 for under 65 year olds). For the tax year 6th April 2013-­‐5th April 2014 the allowance will be increased to 9,440 pounds.

7. You must also register for National Insurance. As full-­‐ time volunteers with YWAM England & Wales you are entitled to pay the self-­‐employed National Insurance contributions which are very reasonable. However if you earn less than a certain amount you can apply for a small-­‐earnings exemption certificate..

8. If you have any questions, you can contact the HMRC helpline (who are very helpful) or the Personnel Department for general enquiries.

GUIDANCE NOTES

• All those who wish to volunteer with Youth With a Mission (YWAM) England & Wales on a full time basis need to register with the Inland Revenue as self-­‐employed missionaries. This is a legal requirement and if you do not do this you are liable for a penalty fine. You are responsible as an individual for doing this and it is not the responsibility of YWAM. You need to do this within 3 months of starting with YWAM otherwise you are liable for a 100 pound fine (which may increase).

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 115

•

•

• •

All UK subjects and non-­‐UK subjects who live in the UK for more than 183 days of a tax year (6th April to 5th April) are liable to pay UK Income Tax.

You need to register with Her Majesty’s Revenue & Customs (HMRC). The online website www.hmrc.gov.uk is easy to navigate and has all the information you need.

Register online or phone the newly self-­‐employed helpline on 0845 9154515.

It used to be the case that you would contact your local HMRC office, but now when you write or phone you will be allocated to the nearest HMRC office that is available – this could be anywhere across the country, but once you are registered they will be able to access all your information whenever you contact them. Please do not hesitate to contact them with any questions or concerns, they are very helpful and willing to steer you through their procedures and systems.

INFORMATION FROM THE HMRC WEBSITE www.hmrc.gov.uk

SELF-­‐EMPLOYED TAX AND NATIONAL INSURANCE

If you're self-­‐employed, you are responsible for paying your own tax and National Insurance contributions. You'll need to keep business records and details of your income so you can fill in an annual Self Assessment tax return.

The website (http://www.hmrc.gov.uk/working/intro/selfemployed) has more detail on:

• Register with HM Revenue & Customs (HMRC) • Income Tax and Self Assessment • National Insurance contributions • Record keeping • More useful links

INCOME TAX AND SELF ASSESSMENT

Once you're registered as self-­‐employed, you'll receive a Self Assessment tax return to complete each year so that you can provide details of your earnings and any other income you get during the tax year (6 April to 5 April). This information is used to work out how much Income Tax you have to pay.

PERSONAL ALLOWANCE

Nearly everyone who lives in the UK is entitled to an Income Tax Personal Allowance. This is the amount of income you can receive each year without having to pay tax on it. Depending on your circumstances, you may also be able to claim certain other allowances. Please go to the website (http://www.hmrc.gov.uk/incometax/personal-­allow) for more information on:

• Levels of Personal Allowance • How do you get the Personal Allowance?

• Who can't get the Personal Allowance?

• Other allowances you may be able to get • Giving to charity -­‐ effect on your allowances • More useful links

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 116

Levels of Personal Allowance

• The amount of Personal Allowance depends on your age + your income in the tax year • Total income means everything you receive from all taxable sources. That means you need to include things like pensions and interest on your savings in a building society before the tax has been taken off.

There are three levels of Personal Allowance

If you become 65 or 75 during the year to 5 April 2013, you are entitled to the full allowance for that age group (see http://www.hmrc.gov.uk/rates/it.htm for current rates)

Personal 2012-­‐2013 tax year 2013-­‐14 tax year Allowance Basic

£8,105

9,440 pounds

Age 65-­‐74

£10,500

10,500 pounds

Age 75 and over £10,660 10,660 pounds

NATIONAL INSURANCE CONTRIBUTIONS

You normally have to pay Class 2 National Insurance contributions and if your annual profits are over a certain amount you also pay Class 4 contributions.

Class 2 National Insurance contributions

Class 2 National Insurance contributions are a flat rate of £2.70 a week.

If earnings are below £5,725 per year (2013-­‐14) you may not need to pay (http://www.hmrc.gov.uk/working/intro/class2.htm

Class 2 contributions count towards certain benefits, like the basic State Pension, Maternity Leave and Bereavement Benefit, but they do not count towards the additional State Pension, Statutory Sick Pay or Jobseeker's Allowance, so you might want to think about making other arrangements like a personal pension and income protection insurance.

EXCEPTIONS TO PAYING CLASS 2 NATIONAL INSURANCE CONTRIBUTIONS

If you earn less than £5,595 per year you can apply for a certificate of small earnings exception and not pay Class 2 National Insurance contributions. However, you might decide to carry on paying them voluntarily to keep your entitlement to the State Pension and other benefits.

As at Sept 2010 you need 30 years of National Insurance Contributions to qualify for a full state pension. However this could change in the future. (and I have heard that it will probably go up to 35 years soon-­‐until recently it was 40 years-­‐Anne). For married women you can get 60% of your husband’s state pension if you do not have your own.

RECORD KEEPING

Legally you have to keep records for your business and for any other income. This is so you can fill in your tax return and show that the figures are right. You need to keep at least:

• Invoices for sales and purchases

• Receipts for business expenses

• Bank records YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 117

Good records will also save you time and help you run your business more efficiently.

Find out about Self Assessment record keeping: http://www.hmrc.gov.uk/sa/rec-­keep-­self-­ emp.htm

(End of information from HMRC website)

GUIDANCE NOTES: HOW YWAMERS RECEIVE SUPPORT (INCOME)

Gifts to Staff Members

YWAM staff do not receive salaries but are responsible for raising their own support. For most YWAMers this includes from family, friends and supporting churches. Each person is responsible to set their own financial budget. YWAM believes that this kind of personal support creates a healthy situation between the staff member and the giver because:

• The YWAM worker is directly accountable to their supporters through personal relationships.

• It creates a support team for the YWAM worker which includes prayer, accountability, friendship and encouragement as well as financial support.

• It allows supporting churches and individuals to be personally involved in the mission and ministry of the person whom they support.

This is how gifts to YWAM workers may be given:

• By payment directly to the individual (regular or one-­‐off gifts)

• By standing order into the worker’s bank account

• Stewardship (incorporating UKET and Sovereign Giving) and SKI.

Full time Christian workers can receive gifts on which the tax paid can be recovered, thus increasing the value of the gift by 25% (the giver needs to be a UK taxpayer, the recipient can be a non-­‐UK subject but must have a UK bank account).

We recently received clarification from Stewardship Services as to restrictions on gifts where the tax can be recovered. This is their statement:

• “To confirm, as a full time Christian worker donation requests from close relatives (or spouses of) may only be used for Ministry Expenses, we also need to have confirmation in writing of that understanding from the donor. Close relatives are as follows: Grandparents, Parents, Siblings, Children, Grandchildren (or spouses of). If you are studying and not in ministry no donations may be made by any of the above. There are no restrictions on friends supporting individuals”.

Giving Services Engagement Team, Stewardship. 24th January, 2011.

See www.stewardship.org.uk and www.mullers.org/ski for further details.

WHAT IS TAXABLE INCOME?

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 118

The general rule is that any income received by virtue of your vocation is taxable, irrespective of who gives it to you. YWAM used to have a blanket agreement with HMRC until 2005 when all blanket agreements were cancelled.

However, our agreement was not cancelled because it was unreasonable, but because HMRC no longer has blanket agreements. It is suggested that when you register you agree with the HMRC directly which income you receive needs to be declared as taxable income.

Alternatively, ask your accountant to do this on your behalf.

Taxable Income

1. Gifts from churches to a YWAMer, even if you haven’t carried out any work for them.

2. Gifts from churches to YWAM to cover staff fees of a YWAMer.

3. Gifts from trusts (i.e. SKI, Stewardship, CAF)

4. Honoraria received in return for performing duty (i.e. speaking in a DTS, church)

5. Reimbursements from YWAM for travel

6. Gifts from friends. Under the old blanket agreement the HMRC agreed to allow gifts from friends to be taxable at 50% (i.e. if you received £100, £50 would be taxable and £50 would be non-­‐taxable). However this agreement is no longer valid.

Under BIM62101 – Missionaries and evangelists: Income from vocation http://www.hmrc.gov.uk/manuals/bimmanual/BIM62101.htm the HMRC state: that personal gifts from parents or immediate friends are not considered taxable receipts. This may need defining with HMRC but at the very least you must keep records of all income, including donor, date and reason for gift.

7. Bank interest, dividends, rental income etc.

NON-­‐TAXABLE INCOME

1. Gifts from parents

2. Gifts from immediate friends (see above)

3. Personal testimonials, or personal gifts, for example on marriage or for medical treatment.

It has been understood in the past that regular gifts from friends that are given to assist you being a missionary are taxable but a one off gift for a specific purpose is not. However, it is your responsibility to establish this with HMRC directly (or via an accountant).

BUSINESS EXPENSES

You can make deductions from your taxable income to reduce your tax liability.

You can deduct any expenses which are incurred wholly and exclusively for the purpose of your work. In practice if an expense is incurred partly for business and partly for private purposes, then HMRC will allow you to claim a percentage of the expense as a deduction.

Here are some examples of business expenses

1. Travel expenses (but not to and from permanent place of work) 2. Outreach expenses 3. Telephone, stationary, photocopy, stamps YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 119

4. Research material 5. Support raising costs 6. Office at home, you can deduct a percentage of the costs for rent, light heat, water 7. Conference fees 8. Further training schools/courses 9. Accountant’s fees 10. Professional subscriptions 11. Any business assets under £200 12. Assets over £200 * 13. Vehicle expenses ** * If an asset costs more than £200 you can deduct 25% of the cost per year on a reducing balance basis. This deduction requires some special calculations and a schedule is available in the HMRC personal tax forms. See example below.

EXAMPLE: Computer bought for £781.74

Year 1 Original Cost £781.74 @25%

£195.43 (this would be the amount of deduction) Carry forward £586.31 (£781.74 minus £195.43) Year 2 @ 25% £146.58 (this would be the amount of deduction which is

Carry forward £439.73 25% of the carry forward of £586.31) Year 3 @ 25% £ 109.93 (this would be the amount of deduction) Carry forward £329.80 Year 4 @ 25% £82.45 (this would be the final deduction at year 4)

** You can deduct a percentage of your personal vehicle operating costs if you use your vehicle for business. These costs would include petrol, insurance, road tax and repairs.

The amount you can deduct is based on the proportionate amount of time you use your car for business or personal use. If you drive 10,000 miles per year and 6,000 are related to business then you can deduct 60% of your car expenses per year.

The actual cost of the vehicle can also be deducted from your taxable income on the same 25% basis as for other assets, subject to a maximum of £3,000 per year.

Alternatively, you can claim mileage (only mileage exclusively for business) at a rate of 45p a mile (up to 10,000 miles) then 25p a mile thereafter.

Accurate records will need to be kept of all your car usage and mileage.

RECEIVING INCOME FROM ABROAD?

For those of you who receive income from abroad you will need to give details to the HMRC. The important point is that you register with them and they will advise what taxable and non-­‐taxable income is. There is a section in the annual tax return to declare foreign income.

WHEN MUST A TAX RETURN BE SUBMITTED BY?

If you file a paper tax return it needs to be submitted by 31st October i.e. the tax return for the year 2012 – 2013 needs to be submitted by 31st October, 2013. If you file an online tax return you have until 31st January, 2014 to file.

If you miss this deadline there is an automatic penalty of £100 (except for a few exceptional cases see the HMRC website).

When is tax payable?

If you are due to pay income tax you will pay in two instalments, one due on account by 31st July and the balance due by 31st January. The one due in July is usually paid in advance for YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 120

the current tax year. As you do not know what your exact income is until you complete your tax return after the year-­‐end, then the balance is due by the end of January (or if necessary a refund will be made). You can pay any monies due by cheque or via your bank account.

Penalties and interest

There is a fixed penalty for not submitting your tax return on time of £100 each deadline you miss. There are also interest payments to be made for late or incorrect payment of tax.

YOU HAVE BEEN WARNED! What do I need to do next?

1. Decide whether to use an accountant or to do the work yourself

2. Complete form CWF1 – notification of self-­‐employment from the Inland Revenue – you must register within 3 months of your start date

3. Keep records of all expenditure and all gifts/income. You need to keep records for a minimum of 7 years

4. Keep copies of all correspondence with HMRC

5. Submit a tax return each year (unless HMRC inform that you no longer need to)

6. If you have any questions, please see your personnel department.

This document does not constitute financial or legal advice and is subject to errors and omissions. Remember it is your responsibility to register with HMRC, keep accurate records and submit a yearly tax return as well as registering for National Insurance.

Compiled by Anne Sloan, September 2010; revised May 14th, 2012 & April 2013

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 121

Sample Letter to send to HMRC for registering for National Insurance & as being self-­employed

HM Revenue & Customs

Date

Dear Sirs

Your name NI number-­‐if you already have one

I have recently commenced voluntary mission work with Youth With A Mission (YWAM), a Christian charity that is based in (put in your location where you will be mainly based). My work with them is unpaid and I have to organize my own funding. This funding will arise from a number of sources amongst which will be:

My home church My family Friends Speaking engagements

Some of this income may be paid through charitable trusts which collect gifts for me under Gift Aid arrangements.

I understand from YWAM that I must organise my own tax & National Insurance affairs and that for tax purposes I am considered to be self-­‐employed. With this in mind I shall be most grateful if you will provide me with form CWF1 so that I may register with you as self-­‐ employed for both income taxes and National Insurance purposes.

I look forward to hearing from you shortly, and thanks for your help.

Yours faithfully

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 122

PROCEDURES FOR OVAL SECURITY CHECK

Thank you for participating in the Oval Security Check. As residents, we rely on the Lord for our corporate safety and the safety of our facilities. However, we have a part to play in that, and your participation in the nightly security check makes a real difference and helps prevent and stop crime! Here are guidelines and instructions to make us consistent in our security checks.

Please take note of these points and perhaps connect them to the reminder you put on your calendar for the week you are signed up to serve.

The rota for this job is on the Intranet, listed as “Security Check Rota”.

When do I do this?

Note on your calendar the week you are on the security rota. If it turns out that you can’t do it, please swap with someone and note the change.

Your week begins on the Sunday night and ends the following Saturday night. Please do your round at 22:30. It should take no more than half an hour.

You will receive a high-­‐visibility jacket, torch, and front gate key from the security patrolman who does security the week before you.

More jackets are available from Peter Kinahan.

What do I do on my rounds?

Walk around the main residential and office buildings and around the Factory, checking for the following:

Ground floor windows should be shut and locked.

Exterior doors should be shut and locked.

Pay particular attention to the rear of the Bramley Building and the Factory.

The presence of anyone not here as staff, student or invited guest (see below for what to do in case you find any!)

Lock the front Oval gate. You should receive the key from the previous security guard. There is a spare in reception.

Note: There is no need to check doors which open directly into a private residence (e.g. the bungalows, #1, flats which have exterior doors which open directly into a flat) unless they are known to be unoccupied. You don’t want to accidentally walk into somebody’s house or scare them by appearing to be breaking in!

What do I do if I encounter someone who should not be here?

If they do not appear threatening, and you feel comfortable doing so, approach and, unless they have legitimate business here, ask them to leave as the site closes to the public at 20:00 (as posted on the signs). Evangelism is effective as a means for handling belligerent visitors.

They get saved or they leave!

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 123

If the person appears drunk or is behaving in a suspicious manner, and in any case where there is more than one person, you should never approach alone. Call another male staff member(s) for backup.

In the case of criminal activity (vandalism, underage drinking, unlawful trespass, etc) ring the police immediately on 999 and say you want to report an incident of whatever the crime is in progress at Highfield Oval, on Ambrose Lane, Harpenden. Use your cell phone to take photos! Call a member of the Leadership Team.

Note any unusual vehicular activity and registration numbers in particular. These details can be added to the Intranet on the Security Check Rota entry for the week you are on.

There is a space there for “Information”.

Contact Oval Operations with any concerns or incidents and also pass the information on to the following week's security person. Doors / windows that simply do not close should be mentioned.

Thanks very much for serving in this way!!!

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 124

Holiday & Time Away Request Form

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 125

YWAM HARPENDEN FACILITIES REQUEST FORM

Please read the details on FACILITIES BOOKING in the HOOT section of the STAFF

When complete scan and email bookings@oval.com or hoot@oval.com

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 126

LOCAL SCHOOLS AND HOW TO APPLY

A GENERAL OVERVIEW

The school year begins on 1 September. Education is compulsory for all children from their 5th birthday to the last Friday in June of the school year in which they turn 16.

State-­‐funded nursery education is available from the age of 3, for up to 15 hours a week.

If registered with a state school, attendance is compulsory beginning with the term following the child’s fifth birthday.

Children can be enrolled in the reception year in September of that school year thus beginning school at age 4 or 4.5.

Unless the student chooses to stay within the education system, school attendance ends on the last Friday in June during the academic year in which a student attains age 16.

SCHOOL YEARS

The table below describes the most common pattern of schooling in England:

Age on Aug 31 Year Curriculum Stage Schools 3 Nursery Foundation Nursery School 4 Reception Stage

Infant School 5 Year 1 Key Stage 1 6 Year 2 7 Year 3 Key Stage 2

Junior School 8 Year 4 9 Year 5 10 Year 6 11 Year 7 Key Stage 3

Secondary 12 Year 8 School 13 Year 9 14 Year 10 Key Stage 4/ GCSE 15 Year 11 16 Year 12

Sixth Form / A level Sixth Form college 17 Year 13

Primary School

Secondary school with sixth form

USEFUL LINKS

Hertfordshire County Council School Admissions including appeals process http://www.hertsdirect.org/scholearn/admissions/admissionsinfo/fai/

School Term Dates http://www.hertsdirect.org/scholearn/atschool/termdates/

Nursery Admissions http://www.hertsdirect.org/comdirectory/childservdir/parentcarer/nurseryadmissions/

Primary School Admissions http://www.hertsdirect.org/scholearn/admissions/admissionsinfo/prijunmid1112/

Secondary School Admissions http://www.hertsdirect.org/scholearn/admissions/admissionsinfo/secup1112/ YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 127

INFORMATION ON LOCAL SCHOOLS

This is not an exhaustive list, but is a list of schools that children living on the Oval attend.

To find out more, go to http://www.ofsted.gov.uk/ where you can read school inspection reports. However, your most reliable source may be talking with other families on the Oval that have children to these schools and asking their opinion.

PRESCHOOLS

Highfield Preschool http://www.highfieldpreschool.co.uk/

The Lea Nursery http://www.lea-­‐pri.herts.sch.uk/

PRIMARY SCHOOLS

The Lea Nursery and Primary School http://www.lea-­‐pri.herts.sch.uk/

Manland Primary School http://www.manland.herts.sch.uk/

Roundwood Primary School http://www.roundwoodprimary.herts.sch.uk/ourschool/ourschool.htm

SECONDARY SCHOOLS

St Georges http://www.stgeorges.herts.sch.uk/

Roundwood Park http://www.roundwoodpark.herts.sch.uk/index.php

Sir John Lawes http://www.sjl.herts.sch.uk/

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 128

DEPARTING YWAM HARPENDEN -­ A CHECKLIST

Before you leave Highfield Oval, many practical details need to be sorted. Therefore, please ensure that you have dealt with every task listed and give yourself enough time to do it before you leave.

Our desire is to also have time to pray for you at a staff meeting before you go, so please arrange this with the Leadership Team / Personnel.

A ‘Farewell Celebration’ is the responsibility of your Team Leader to arrange and publicise.

Emails to send:

• personnel@ywamharpenden.org -­‐ to let us know your date of departure • dg.everyone@oval.com -­‐ to inform us all of your departure and plans for the future • accounts@oval.com, helpdesk@oval.com & housing@oval.com with your date of departure -­‐ so that they can work out your final rent, phone lines & Internet • Please set up an ‘Out of Office’ reply to your ywamharpenden.org emails. IT may be able to help you with this.

Meetings to schedule:

• Make sure that you have a closure / de-­‐briefing time with your Team Leader • Accounts Dept: make sure all bills are paid (Rent; Vehicles; Phone; Internet; BB Hall food: Please make sure you have crossed your name off the BB Hall list).

• If you pay council tax directly to the district council, please contact the council but give Personnel a copy of any letter before you send it to the Council. Quite often, if you are paying in ten monthly instalments, the Council may give you a refund • GP: Please inform your doctor’s surgery that you are leaving. Important!

• Dentist: Same as GP. • Library: inform them you are leaving and ensure you have no books still out on loan.

• Bank Account -­‐ Please either close it or give them your change of address. Your bank statements will only be forwarded to you for a couple of months, not indefinitely.

• TV Licence – Please inform the TV Licensing Authority of your change of address if you have a TV in your flat / room.

• Self-­‐Employed Tax Dept – Please inform the Inland Revenue about your change of address for your self-­‐employment status to be correct.

• Room/Flat -­‐ cleaned & signed off by the Housing team (see ROOM/HOUSE CLEANING CHECKLIST).

• Keys returned: Please return your flat/room keys to personnel.

• Take personal possessions with you or dispose of them yourself!

• Return borrowed furniture in your accommodation to the owner.

• Return any office keys in your possession.

• Forwarding Address: Please give this to Personnel, as well as writing it on this paper. Also, please state who, if you have asked anyone to be responsible for your post.

• Personnel will forward your post for six weeks: After that we will ‘return to sender.’

• If you’re here on a VISA: please give your flight and departure details to Personnel.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 129

ROOM /HOUSE CHECK OUT FORM

** Please ensure you have done all of the following in cleaning your room/flat

*** Check with housing@ywamharpenden.com if in any doubt as to what you need to do!

• Returned the room / flat paintwork to ‘neutral’ (white/off-­‐white).

• Removed all personal possessions (disposed of them or taken them with you).

• Washed your radiators with a damp cloth on the outside, inside and underneath.

• Damp-­‐wiped all shelves, and cleaned wardrobes, chests of drawers, bedside tables, and other cupboards inside and out.

• When done, arrange with housing to inspect your room quickly before it gets dirty again. Ask them to bring you a cup of tea when they come, as you jolly well need it!

Windows:

• Cleaned on the inside.

• If you have been here for 3 months or longer, clean the windows on the outside too, either yourself or pay for a window cleaner. (DP Windows – 07837 278662 or KEKS -­‐ 01582 622695 are reasonable and have been used by others on the Oval) • Any mildew/mould cleaned from window frames.

Walls & Ceilings:

• Washed down all paintwork (skirting boards, door frames, window frames) • Any and all marks on walls should be cleaned.

• Removed all nails or picture hanging hooks and fill in the holes • Wiped away all cobwebs in the corners of your ceilings, on the light fixtures or anywhere else you may see them.

Floors and Carpets:

• Moved all furniture to vacuum and / or mop beneath everything.

• If you have been in the room more than 1 year, clean (shampoo) the carpet.

Bathroom:

• Cleaned the toilet, sink and bath/shower of all stains.

• Removed any lime scale with either white vinegar or lime scale remover.

Kitchen:

• Washed & cleaned the tops and inside the drawers of all cupboards & shelves with an anti-­‐bacterial cleaner.

• Freezer/fridge: Emptied & cleaned-­‐out and deep cleaned / de-­‐frosted. Moved and cleaned the floor underneath. Afterwards, plug back in with the door closed, or leave unplugged but with the door open so it won’t close, as this makes it smell.

• Cooker: cleaned thoroughly -­‐ top, sides, grill, hob and oven. Move it and clean the floor underneath.

• Kitchen sink: cleaned thoroughly, again all lime scale stains removed.

For any outstanding maintenance problems, such as dripping taps, leaking roof, etc....

Please indicate if you have contacted maintenance already.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 130

YWAM England Safeguarding Procedure SAFEGUARDING GUIDELINES FOR All YWAM ENGLAND STAFF AND TRAINEES If a child or vulnerable adult makes a disclosure -­‐ or if you suspect a child abuse related issue: 1.

LISTEN, LISTEN, LISTEN! comfort and reassure child or vulnerable adult; listen carefully; only ask questions to clarify what has been disclosed, not to delve and explore; do not promise confidentiality; encourage them that they did the right thing in sharing with you; 2.

Make sure they are safe. And consider others who may also be at risk.

3.

Contact the first available person on this list: Your Base or Team or Ministry Leader. If suspicions/allegations involve this leader, contact ST directly.

Safeguarding Team (ST) If suspicion/allegation involves some one on the ST, contact another person on ST or contact CCPAS directly.

Churches Child Protection Advisory Service (CCPAS) If a report is made to the CCPAS first you should contact the nominated ST within one working day.

Local Children’s or Adult Services, as appropriate.

4.

Do not discuss with any other person, except police or social services if approached by them. THIS INCLUDES PARENTS/CARERS! 5.

Make dated notes of everything said, as well as person’s name, DOB, address. Do not expect a continual update of incident -­‐ only a reassurance that it is under control and being monitored.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 131

YWAM England Safeguarding Team and Other Important Contact Numbers (List to be updated as necessary) Please fill in telephone numbers for your location Safeguarding Team

Rob Hobbs 07734 440594 Serena Baker 07795 844473 Steve Bishop: 07825 767696 Anne Sloan: 07905 419120 Helena Kittle: 07860 138087

Base/Team Leader________________ Mobile_________________ Churches Child Protection Advisory Service (CCPAS) 0845 120 4550

Local Children’s Services Phone Number ______________________________ Out of hours number ______________________________________________ Local Adult Services Phone Number __________________________________ Our of hours number ______________________________________________ Local Police Phone Number _________________________________________

In an urgent emergency, ring 999.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 132

YWAM ENGLAND SAFEGUARDING POLICY PROTECTING YOUNG PEOPLE AND VULNERABLE ADULTS AND APPOINTING WORKERS

1. INTRODUCTION

Youth With A Mission (England & Wales) Ltd. (Registered Office: Highfield Oval, Harpenden, Herts., AL5 4BX, UK. Reg. Charity No. 264078. Company Registration No. 1049516 in England and Wales.

Member of Evangelical Alliance and Global Connections.)

Public Liability Insurance held with Ecclesiastical Insurance Office plc.

Local YWAM Team/Base Address and Contact Details: _____________________________________

__________________________________________________________________________________

__________________________________________________________________________________

YWAM has a long tradition of working with children, young people, families and vulnerable adults. We take seriously our responsibility to protect and safeguard the welfare of children, young people and vulnerable adults throughout their association with us.

We accept the UN Universal Declaration of Human Rights and the International Covenant of Human Rights, which states that everyone is entitled to “all the rights and freedoms set forth therein, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status”. We also concur with the Convention on the Rights of the Child which states that children should be able to develop their full potential, free from hunger and want, neglect and abuse. They have a right to be protected from “all forms of physical or mental violence, injury or abuse, neglect or negligent treatment or exploitation, including sexual abuse, while in the care of parent(s), legal guardian(s), or any other person who has care of the child.” As a Leadership we have therefore adopted the procedures set out in this safeguarding policy in accordance with statutory guidance.

As part of our mission we are committed to: listen to, respect and value children, young people and vulnerable adults whilst ensuring their protection within our activities; adopting a procedure for dealing with concerns about possible abuse, and reviewing and revising this procedure regularly as needed; encouraging and supporting parents/carers;

safe recruitment, supervision and training for all YWAM workers appropriate to their level of involvement with young people and vulnerable adults. (For the purposes of this policy, “workers” includes all staff, trainees, volunteers, mission builders and associates); maintaining good and constructive links with the statutory childcare authorities and agencies working with vulnerable adults; endorsing and following all national and local safeguarding legislation and procedures, in addition to the international conventions outlined above;

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 133

working toward ensuring that our premises meet the requirements of the Disability Discrimination Act of 1995; supporting the Safeguarding Team in their work and in any action they may need to take in order to protect children and vulnerable adults; file a copy of the policy and practice guidelines with CCPAS and the local authority ______________________________________ [LSCB, Social Services etc please state here where your team/base have lodged your policy], and any amendments subsequently published; supporting those affected by abuse in YWAM. YWAM recognises that many children, young people and vulnerable adults today are the victims of neglect and physical, sexual, emotional and spiritual abuse. Accordingly, we have adopted the policy contained in this document entitled: Protecting Young People and Vulnerable Adults and Appointing Workers (hereafter the policy) .The policy sets out agreed guidelines relating to the following areas: responding to allegations of abuse or neglect, including those made against leaders or members of YWAM. appointing workers, whether or not they work directly with young people or vulnerable adults, recognising that within YWAM, workers roles vary frequently over time, thus opening the possibility of direct involvement. Also community lifestyle and values require care towards one another. supervision of activities, and practice issues.

YWAM recognises the need to build constructive links with the child care agencies and agencies working with vulnerable adults. Accordingly these guidelines have been based on the ten “Safe and Secure” safeguarding standards from the Churches Child Protection Advisory Service (CCPAS).

The content of this policy will form the basis of a training programme for all workers in the organisation. YWAM is committed to an ongoing training programme for all workers.

The policy contained here is formulated to help YWAM workers to: create and maintain a safe environment for young people and vulnerable adults. respond appropriately to concerns, allegations and disclosure of abuse.

Nothing in this policy absolves or detracts from a YWAM parent’s personal responsibility for the care and protection of young people in any private arrangement made with workers, for example baby-­‐sitting, childminding, private outings and other privately arranged activities.

Where arrangements are made to provide child minding, those undertaking these arrangements need to be mindful of day care legislation e.g. the childminder needs to be registered with social services etc. Parents/those undertaking parental responsibility should be aware of day care standards. The DofEE have produced a booklet on finding a child minder.

This policy will follow legal guidelines that a child is anyone under the age of 18.

And this policy will follow the definition given in No secrets: Guidance on developing and implementing multi-­‐agency policies and procedures to protect vulnerable adults from abuse’ -­‐-­‐ Department of Health and Home Office (March 2000) -­‐-­‐ which states that a vulnerable person is someone: ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’.

2. RECOGNISING AND RESPONDING APPROPRIATELY TO AN ALLEGATION OR SUSPICION OF ABUSE Abuse is a very emotive topic about which people have a wide range of attitudes and feelings. People often get very upset and angry when considering the area of abuse, particularly in relation to sexual abuse. If YWAM workers are to deal effectively with abuse it is essential for them to work through their own attitudes and feelings.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 134

Abuse is a term which covers a wide range of circumstances. A person may abuse by inflicting harm, or failing to prevent harm. Children and adults in need of protection may be abused within a family, an institution or a community setting. Very often the abuser is known or in a trusted relationship with the child or vulnerable adult.

In order to safeguard those involved in our mission, we adhere to the UN Convention on the Rights of the Child and have as our starting point as a definition of abuse, Article 19 which states: 1. Parties shall take all appropriate legislative, administrative, social and educational measures to protect the child from all forms of physical or mental violence, injury or abuse, neglect or negligent treatment, maltreatment or exploitation, including sexual abuse, while in the care of parent(s), legal guardian(s) or any other person who has the care of the child. (As YWAM, we apply this to vulnerable adults as well) 2. Such protective measures should, as appropriate, include effective procedures for the establishment of social programmes to provide necessary support for the child and for those who have the care of the child, as well as for other forms of prevention and for identification, reporting, referral, investigation, treatment and follow-­up of instances of child maltreatment described heretofore, and, as appropriate, for judicial involvement. (As YWAM, we apply this to vulnerable adults as well) Also for adults the UN Universal Declaration of Human Rights with particular reference to Article 5 which states: No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment.

Abuse tends to be divided into several main headings: physical abuse, neglect, emotional abuse, sexual abuse, financial abuse and spiritual abuse. Within each type there is a continuum of severity. Whatever form the abuse takes and whoever the abuser, the parents or caretakers nearly always have some control or degree of responsibility for what happens.

Parents or caretakers can harm young people either by direct acts or by a failure to provide proper care, or by both.

2.1 Definitions of types of abuse Abuse Covers: Physical Injury Any physical injury to a child or young person or vulnerable adult caused by a family member or other person with responsibility for their care.

Neglect A failure to meet a child’s, young person’s or vulnerable adult’s needs for food, warmth, protection and care.

Emotional Abuse The persistent, severe emotional ill treatment or rejection that severely effects the emotional and behavioural development of the child, young person or vulnerable adult.

Sexual Abuse Involving a child, young person or vulnerable adult in sexual behaviour or activities to meet an adult or child/young person’s needs. It can involve direct physical contact or activities where no physical contact is made, such as making a child or young person watch a sexual act.

Financial Abuse A carer or family member depriving a child, young person or vulnerable adult of money or possessions that are rightfully his or her own.

Spiritual Abuse The misuse or abuse of spiritual authority to control or coerce children and vulnerable adults into behaviours that met the abusers own needs; the misuse of spiritual authority to control or coerce others into any other forms of abuse, physical, sexual, financial, etc.

Domestic Violence While not a form of abuse on its own, usually involves more than one area of abuse, e.g. physical, psychological, or sexual violence, that takes place within an intimate or family-­‐type relationship and forms a pattern of coercive and controlling behaviour. Includes the suffering experienced by children when witnessing the ill-­‐ treatment of another person.

2.2 Physical signs • Any injuries not consistent with the explanation given for them.

• Injuries which occur to the body in places which are not normally exposed to falls, rough games, etc.

• Injuries which have not received medical attention.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 135

• Neglect -­‐ undernourishment, failure to grow, constant hunger, stealing or gorging food, untreated illnesses, poor hygiene, inadequate care etc.

• Repeated urinary infections or unexplained tummy pains.

• Instances where children are kept away from the group inappropriately.

• Reluctance to change for, or participate in, games or swimming.

• Bruises, bites, burns, fractures, etc. which do not have an accidental explanation.

• Cutting/scratches/drug abuse or other forms of self-­‐harm.

2.3 Emotional signs • Changes or regression in mood and behaviour, particularly where a child withdraws or becomes clinging. Also depression/aggression, extreme anxiety.

• Nervousness/frozen watchfulness.

• Obsessions or phobias.

• Sudden under-­‐achievement or lack of concentration.

• Inappropriate relationships with peers and/or adults.

• Attention seeking behaviour.

• Persistent tiredness.

• Running away/stealing/lying.

2.4 Indicators of possible sexual abuse • • • • • • •

Any allegations made by a child concerning sexual abuse.

Child with excessive preoccupation with sexual matters and detailed knowledge of adult sexual behaviour, or who regularly engages in age-­‐inappropriate sexual play.

Sexual activity through words, play or drawing.

Child who behaves in a sexually provocative or seductive manner with adults or other children/young people.

Inappropriate bed-­‐sharing arrangements at home.

Severe sleep disturbances with fears, phobias, vivid dreams or nightmares, sometimes with overt or veiled sexual connotations.

Self harm or Eating disorders -­‐ anorexia, bulimia.

2.4 Race, Culture and Religion Crucial to any assessment is a knowledge and sensitivity to racial, cultural and religious aspects. Remember also that differences exist not only between ethnic groups but also within the same ethnic group and between different neighbourhoods and social classes.

While different practices must be taken into account, it is also important to remember that all children have basic human rights. Differences in child-­‐rearing do not justify child abuse.

It is important that the above signs are not taken as indicating that abuse has taken place, but the possibility should be considered.

It is important to recognise that people who abuse children come from all backgrounds, including Christians, married and single, men and women of all ages and young people themselves.

The Home Office have published guidance in the form of a booklet on Caring for young people and the vulnerable -­ guidance for preventing abuse of trust. At YWAM we undertake to follow the principles found within the Abuse of Trust guidance issued at the Home Office. It will therefore be unacceptable for those people in a position of trust to engage in any behaviour which might allow a sexual relationship to develop whilst in a relationship of trust.

3. WHAT TO DO IF YOU HAVE CONCERNS OR SUSPICIONS ABOUT ABUSE OF ANY KIND Your first priority must be the interests of the young or vulnerable person and any others who may also be at risk. The protection of young and vulnerable people must take precedence over any desire you may have to raise concern with the person who might be responsible. Remember that abuse is a crime. It is in the best interests of both parties to YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 136

involve the statutory authorities from the very beginning. YWAM has no need to fear statutory authorities -­‐ they have been established by God (Romans 13 v 1), and need all our support in their very difficult work.

3.1 Suspicions or concerns about abuse Chain of Communication:

There is a chain of communication for any suspicion or allegation of abuse. You must report concerns as soon as possible to the lowest person on the chain that is available.

• Your Base or Team Leader. If there is no Base/Team leader appointed, the matter should be brought to your ministry leader. If suspicions/allegations involve this leader, contact ST directly.

• Safeguarding Team (ST): See names and contact details on page 2. If suspicion/ allegation involves someone on the ST, contact another person on ST or contact CCPAS directly.

• Churches Child Protection Advisory Service (hereafter CCPAS), PO Box 133, Swanley, Kent, BR8 7UQ. Telephone 0845 120 45 50. If a report is made to the CCPAS first you should contact the nominated ST within one working day.

• Local Children’s or Adult Services, as appropriate.

• Any ministry or base leader being made aware of a concern, whether minor or not, MUST at as soon as possible contact one of the ST people named above, and confirm in writing what has been said. Base, team and ministry leaders have NO discretion over whether or not to refer the matter. (This means that the leader HAS NO CHOICE, the incident MUST BE REPORTED!) • The Safeguarding Team (ST) will meet and give further advice and oversight in response to any issues raised.

• You should not discuss your suspicions with anyone other than those people given above, and do not discuss with parents/carers!

• You must make written, dated notes of everything that occurred, what you saw/heard, etc., preferably within an hour of the suspicion/allegation. Keep these notes in a safe place, and do not discard even if typed up/photocopied later. See Safeguarding Referral Form.

• It is of course the right of any individual as a citizen to make direct referrals to the child protection agencies or seek advice from CCPAS. However, we hope that members of YWAM will use this procedure. If however, you feel that none of the above has responded appropriately to your concerns, then it is open to you to contact the relevant organisation directly. We hope that by making this statement we demonstrate the commitment of YWAM to effectively protect children and vulnerable adults.

• YWAM will support the ST in their role, and accept that any information they may have in their possession will be shared in a strictly limited way on a need to know basis.

3.2 Allegations/Suspicions of physical injury or neglect Lesser Concerns:

•

•

Where poor parenting, neglect, etc. is suspected, encourage parent/carer to contact their Health Visitor/Doctor/Social Worker. Keep written, dated notes of all that was seen/ suspected/ communicated and the response and inform your Base/Team/Ministry leader as soon as possible. Leader must inform ST within 24 hours.

If a parent/carer is unwilling to accept help or fails to acknowledge need for medical attention, keep written, dated notes of all that was seen/ suspected/

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 137

communicated and the response, and use the following chain of communication starting at the lowest level available within 24 hours:

Base/Team/Ministry Leader >> ST >> CCPAS >> Local Children’s/Adult Services Serious Concerns:

•

Where there are serious concerns regarding the child/vulnerable adult or their parents/carers (in cases of deliberate harm or where the is a risk of significant harm) or where a child or vulnerable adult is afraid to return home, use the following chain of communication starting at the lowest level:

Base/Team/Ministry Leader >> ST >> CCPAS >> Local Children’s/Adult Services

3.3 Allegations of sexual abuse Every suspicion/allegation of sexual abuse is to be seen as serious. The same chain of communication must be followed IMMEDIATELY. • Contact your Base/Team/Ministry Leader IMMEDIATELY. • The Base/Team/ Ministry leader will contact the ST IMMEDIATELY. • The ST will contact the Social Services Child Protection Officer, Police Child Protection Team directly. The Base/Team/ Ministry leader and the ST will NOT speak to the parent (or anyone else).

• You should not discuss your suspicions with anyone other than those nominated above.

• Neither you nor your Base/Team/Ministry Leader should investigate the concern – this is for Social Services and/or Police to do. Your role is to report, keep the child/vulnerable adult safe, and keep accurate records.

• If for any reason the ST is unsure whether or not to follow the above then advice will be sought and followed from CCPAS. The agency will confirm its advice in writing in case this is needed for reference purposes in the future.

• Under no circumstances will the ST attempt to carry out any investigation into the allegations or suspicions of sexual abuse. The role of the ST is to collect and clarify the precise details of the allegation or suspicion and to provide this information to the Social Services Department, whose task is to investigate the matter under Section 47 of the Children Act 1989.

• Whilst allegations or suspicions of sexual abuse will normally be reported to the ST, the absence of the ST should not delay referral to the Social Services Department.

• Exceptionally, should there be any disagreement between the person in receipt of the allegation or suspicion and the ST as to the appropriateness of a referral to the Social Services Department, that person retains a responsibility as a member of the public to report serious matters to the Social Services Department, and should do so without hesitation.

• YWAM will support the ST in their role, and accept that any information that may from time to time be in their possession will be shared in a strictly limited way on a need to know basis.

• Not withstanding these procedures, individuals with responsibility should take appropriate action within the principles of the procedure, if they are unable to contact the appropriate leaders.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 138

4. HOW TO REACT WHEN A YOUNG PERSON OR VULNERABLE ADULT WANTS TO TALK ABOUT ABUSE (DISCLOSURE) 4.1 General Points: CHILD • • • • • • • • • •

Above everything else listen, listen, listen!

Accept what the child says (however unlikely the story may sound).

Keep calm.

Look at the child directly.

Be honest.

Let them know you will need to tell someone else – don’t promise confidentiality.

Even when a child has broken a rule, they are not to blame for the abuse.

Be aware that the child may have been threatened or bribed not to tell.

Never push for information. If the child decides not to tell you after all, then accept that and let them know that you are always ready to listen.

As soon as possible write down what has been shared – recording accurately the words used by the young person.

4.2 Helpful things to say or show • • • • • • •

I believe you (or showing acceptance of what the child says).

Reflective statements, to clarify you have understood what is being said.

You've done the right thing in telling me.

That must have been really hard/sad/difficult. (use age appropriate language without leading or inciting).

I am glad you have told me.

It's not your fault.

I will help you.

4.3 Avoid saying • • • • • • •

I can keep this as a secret.

Why didn’t you tell anyone before?

I can't believe it!

Are you sure this is true?

Why? How? When? Who? Where?

Never make false promises.

Never make statements such as "I am shocked, don't tell anyone else."

4.4 Concluding • •

Again, reassure the child that they were right to tell you and that you believe them.

Let the child know what you are going to do next and that you will let them know what happens (you might have to consider referring them to Children’s Social Services or the Police to prevent a child or young person returning home if you consider them to be seriously at risk of further abuse).

4.5 General Points: VULNERABLE ADULT • • • • • • • •

Above everything else listen, listen, listen!

Accept what the person says (however unlikely the story may sound).

Keep calm.

Look at the person directly.

Be honest.

Let them know you will need to tell someone else – don’t promise confidentiality.

Even when someone has broken a rule they are not to blame for the abuse.

Be aware that they may have been threatened or bribed not to tell.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 139

• • •

Never push for information. If the person decides not to tell you after all, then accept that and let them know that you are always ready to listen.

As soon as possible write down what has been shared – recording accurately the words used by the young person.

Even if you do not have their permission, but you are concerned for their safety or that of someone else, you still report it! (Consent can be legally waived in this instance.)

4.6 Helpful things to say or show • • • • • • •

I believe you (or showing acceptance of what the person says).

Reflective statements, to clarify you have understood what is being said.

You've done the right thing in telling me.

That must have been really hard.

I am glad you have told me.

It's not your fault.

I will help you.

4.7 Avoid saying • • • • • • •

I can keep this as a secret.

Why didn’t you tell anyone before?

I can't believe it!

Are you sure this is true?

Why? How? When? Who? Where?

Never make false promises.

Never make statements such as "I am shocked, don't tell anyone else."

4.8 Concluding • •

Again, reassure the person that they were right to tell you and that you believe them.

Let the them know what you are going to do next and that you will let them know what happens (you might have to consider referring them to Adult Social Services or the Police to prevent a person returning home if you consider them to be seriously at risk of further abuse).

5. WHAT TO DO ONCE A CHILD/VULNERABLE ADULT HAS TALKED TO YOU ABOUT ABUSE •

•

Make notes as soon as possible (preferably within an hour of the interview), writing down exactly what the person said, and when she/he said it, and what was a happening immediately beforehand (e.g. description of activity). In cases of physical abuse, record any injuries noticed on the child and their location e.g. cut on third finger of right hand. Record dates and times of these events and when you made the record. Keep all handwritten notes, even if these have subsequently been typed up for an indefinite period in a secure place. (A record sheet is an appendix to this policy, which is there to help, but not replace, personal notes.)

Report the allegation, using the following chain of communication starting at the lowest level: Base/Team/Ministry Leader >> ST >> CCPAS >> Local Children’s/Adult Services

•

You should not discuss your suspicions or allegations with anyone other than those nominated above. Deception and denial are often present where there is child abuse which is why it is crucial that the policy is followed and that you do not confront/question the person suspected of the abuse however unbelievable the allegations seem to you.

YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 140

•

Monitor and be aware of your own feelings, seek pastoral support if needed, while maintaining confidentiality.

Reasons for Not Contacting the Parent/Carer or Alleged Abuser • •

•

A child, young person or vulnerable adult might make a direct allegation of abuse naming the person who did it. Because of fear, confusion or other reasons the allegation might not be wholly accurate.

Informing a parent/carer of the allegation could damage any subsequent investigation by the statutory authorities if their reaction inadvertently alerts the person under suspicion e.g. the parent/carer going to see them to sort the matter out. It is vital no one from the organisation informs the parent/carer of the allegations at this stage. This decision should be left to the statutory authorities.

Another very important reason the alleged abuser is not contacted is that they could try to silence their victim with bribery or threats. Also, they could dispose of any incriminating material such as books, videos, DVDs, photos, computer files or text messages.

6. SAFE APPOINTMENT OF YWAM WORKERS/TRAINEES Selecting and appointing workers: • • • •

The principles governing these appointment procedures apply to applicants for YWAM staff positions, volunteers, mission builders, and trainees on ALL YWAM residential courses.

Under NO circumstances should shortcuts be taken e.g. references overlooked, incomplete applications accepted etc.

The application screening process for all positions should include more than one person.

Current operating procedures may not yet take into account all that we are recommending, and these must now be reviewed and brought into line with this Policy.

Experience has shown that the most frequent method of infiltration of an organisation by paedophiles has been through an existing member of the organisation exerting undue authority to have the normal processes shortened.

From April 2002, new procedures were introduced enabling churches and other organisations to obtain criminal record checks on any staff member or trainee working with children or vulnerable adults via the Disclosure and Barring Service (formerly Criminal Records Bureau). YWAM may, with permission, use a previously issued DBS Enhanced Disclosure dated after 17 June 2013, ONLY IF it is for both CHILD AND ADULT WORKFORCE and applicant has joined the DBS Update Service.

YWAM England good practice is that all staff regularly read and sign an internal safeguarding document.

In new legislation passed in 2012, the Criminal Records Bureau and Independent Safeguarding Authority have been combined into a new organisation, the Disclosure and Barring Service (DBS). All

references to the CRB/ISA in this or other YWAM England documents will apply to this new organisation and its procedures.

The legal position is that children and youth work is exempt from the Rehabilitation of Offenders Act 1974, and all convictions, however old, which relate to children and young people, must be declared by applicants, if asked. However, someone wanting to conceal their past may not of course, tell you.

The selection process MUST include the following:

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• • • •

The applicant must complete the appropriate application form giving information as to their name (and previous names), date and place of birth, and current and 5 year address history.

The Application must contain questions about experience and attitudes to young people.

The application must either have the Self-­Disclosure Form attached, or it must contain the following questions: Have you ever been charged with, cautioned or convicted in relation to any criminal offence not subject to DBS filtering rules (as found at https://www.gov.uk/government/publications/filtering-rules-for-criminal-record-check-certificates and https://www.gov.uk/government/publications/dbs-filtering-guidance ); or are you at present the

• •

•

•

• • • •

subject of a criminal investigations/pending prosecution? o This should include relevant police non-­‐conviction information not subject to DBS filtering rules(as above).  Have you ever been the subject of a police investigation that didn’t lead to a criminal conviction?  To your knowledge have you ever had any allegation made against you, which has been reported to, and investigated by, Social Services/Social Work Department (Children’s or Adult Social Care)?  Has there ever been any cause for concern regarding your conduct with children, young people, or vulnerable adults? Please include any disciplinary action taken by an employer in relation to your behaviour with adults. o Have you ever had an offer of work with children/young or vulnerable people declined? o (These questions are appropriate even if the applicant is not applying to work with children and/or vulnerable adults because of the close quarters in which most staff and trainees and their families live) References from those who know the person well e.g. previous church leaders, employers, friends asking explicitly about their suitability to work with children/vulnerable adults.

Applicants for training and/or staff positions involving work with children and/or vulnerable adults must complete and sign a Self Disclosure Form, giving permission to run or update a police check (see appendix: Self Declaration Form). (For current advice on who needs a DBS check, contact local DBS “recruiter” for your location or the Safeguarding Team) If the applicant has not been in the UK for over a year, then the applicant must supply a current police check from their country of residence, if possible. The Self-­Disclosure Form must still be completed by the applicant, whether or not they are able to provide a police check. Ideally, checks should cover 5 years of address history. Good practice may include foreign police checks for overseas staff who have been in the UK for less than 2 years.

If it is not possible to get the police check in English, Personnel/Registrar staff may at their discretion use a trusted YWAM staff member who is fluent in the language of the police check and English to do a translation, upon completion of the YWAM England Translation Contract, in appendix.

Any issues arising from DBS Disclosures are to be referred to the Safeguarding Team for consideration before the person is accepted/rejected.

Wherever possible an interview before appointing, or if not, on arrival.

Interviews must take place with all workers before the 3 month review confirming appointment, with the exception of trainees and short term placements [3 months or less].

As soon as possible after arrival, and before the 3 month review meeting, all workers should have YWAM’s Safeguarding Policy explained, and expectations of them in relation to good practice. (Trainees should do this during the briefing week at the start of each school.)

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• •

•

The confirmation of appointment process should include views from immediate superior and other members of the community.

If a staff member who is well known to us applies to change roles to one requiring a DBS check, but they do not have the required ID documents (e.g. trouble obtaining bank account), it may be decided by leadership ON A CASE BY CASE BASIS to allow them to participate SUPERVISED while they are obtaining the necessary documents.

If non-­‐UK applicant is unable to obtain a police check from their home nation, SUPERVISED work with children and/or vulnerable adults may be allowed if the applicant is well known to us, at the discretion of the leadership upon completion of the Self-­Disclosure Form and appropriate Safeguarding training.

As YWAM staff often change roles, and as we encourage all staff to be involved in outreach at various times, we must be vigilant to ensure that the Self-­Declaration Form and police check is completed/updated by each staff person engaging in work with children/vulnerable adults.

6.1 Criteria for NOT appointing workers • • •

Under no circumstances should a person with a known previous history of abusing, or persistent temptation in this area, be appointed to ANY YWAM position, including trainee or volunteer.

Under no circumstances should a person be allowed to work with children and/or vulnerable adults if they refuse to submit their DBS Disclosure Certificate (and update service permission, if appropriate) for appraisal.

Abusive practices against young people are addictive, and even when there is repentance it would be wrong to place an individual in a position of temptation and this policy is as much for the benefit of the adult concerned as for the young or vulnerable people.

6.2 Accepting Young People as Volunteers/Trainees/Long Term Guests Under British law, we carry greater responsibility for caring for a volunteer, trainee or guest who has not yet reached their 18th birthday. Whilst it is usual practice to only accept adults as volunteers, trainees or unaccompanied guests, we recognise that on occasion you may wish to issue an invitation to a young person. The following guidelines are in place for such a situation: All situations involving young people coming as unaccompanied volunteers or long term guests must be approved by the Safeguarding Team. Trainees may be accepted for DTS at 1. the discretion of the school leader if they will turn 18 during the course of their school; trainees younger that this may be accepted in exceptional situations with the approval of the Safeguarding Team.

2. Before the young person is accepted, the In Loco Parentis form must be signed and returned by the parents/carers and a trusted staff member acting In Loco Parentis while the young person is with YWAM England.

3. The staff member agreeing act “In Loco Parentis” for the young person, will a. Live on location with the young person (not necessarily in same dorm/flat, depending on age appropriateness) b. Have a current DBS Enhanced Disclosure covering Child Workforce; c. Assume responsibility for the young person’s safety and well-­‐being; d. Establishing good two-­‐way contact with the young person’s parents/carers and with the young person themself; e. Agree with the parents/carers on aspects of care such as education, work, boundaries, etc.

4. Before the young person is accepted, a risk assessment must be done in terms of Safeguarding and Health and Safety.

5. Upon arrival of the young person, the In Loco Parentis staff member should YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 143

a. Help the young person adjust to his/her new surroundings, introduce them to other YWAMers, etc.; b. Establish a good relationship with them; c. Continue good communication with parents/carers; d. Liaise with the young person’s work/course leader regarding expectations, work load, hours, etc. (e.g. a younger person may require more breaks, shorter hours, more help) 6. A one-­‐month trial is highly recommended, after which the young person, In Loco Parentis staff member, and parents/carers opinions are sought on whether the situation is working well.

6.3 Legal Age Regulations for UK If the young person is not from the UK, guidance will need to be communicated with the parents/carers regarding certain legal age limits in the UK. If these limits differ from their home situation, guidance may be needed (in communication with parents/carers) to help the young person make wise decisions.

According to new legislation, beginning in September 2013, a young person must be in full or part time education until the age of 17; in September 2013 this age will rise to 18.

At the Age of 16, a young person can legally

• • • • • • • •

Buy and drink beer or alcoholic cider to have with a meal in a pub, restaurant or hotel; Buy liqueur chocolates; Register as a blood donor (but not able to donate until age 17); Buy cigarettes and tobacco; Leave home without consent of parents/carers;

Choose their own doctor and consent to medical or dental treatment; Apply for a passport with consent of parents/carers; Consent to sexual intercourse with another person over the age of 16;

At the age of 17 a young person can legally:

• • •

Have a licence to drive a car, small goods, vehicle or tractor on a public road (but not drive a YWAM vehicle; most vehicle rental agencies require a person to be over 25); Donate blood without consent of parents/carers; Be interviewed by the police without an appropriate adult present.

At the age of 18

At the age of 18 the person legally becomes an adult and all legal activities are permissible.

7. CREATING A SAFE ENVIRONMENT 7.1 Background YWAM gives Christians the opportunity to demonstrate the love of God to all people. We are God’s agents, and carry a major responsibility in interpreting the character of God as accurately as we can. Because young people and those in need are so precious to God, and because we represent God, it is of paramount importance that absolutely nothing happens which betrays or seems to betray the trust which young people and their families place in us, or leaves us open to suspicion or accusation. Attempts to establish inappropriate, intimate emotional or physical relationships with young or vulnerable people will be destructive to that person and the workers concerned and betray the trust of the person’s family.

A fundamental part of encouraging a young person in their relationship with God is the building of trust. Adults involved in Christian care, teaching and activities with young or YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 144

vulnerable people have a very important responsibility both on a practical and spiritual level. A balance needs to be achieved between positive attempts to encourage the young person spiritually, look after them physically and provide an appropriate standard of structure and discipline.

Most young people enjoy physical contact with adults: some do not. It is the young person who needs to make the choice whether they have physical contact or not; e.g. if a child is upset, the adult should ask the child if they mind them putting an arm around them. It is extremely important for both the well-­‐being of the young person, and your own protection, that physical contact only takes place which is appropriate for the situation and age of the young person. Even if praying for or with someone, only touch with permission and only in appropriate circumstances where others can see you.

8. SUPERVISION AND GOOD PRACTICE REGARDING CHILDREN/YOUNG PEOPLE AND VULNERABLE ADULTS (For Vulnerable adults, the principles below apply, but please use your judgement, depending on the ability of the person involved, e.g. if a person’s ability is below an average 8 year old, you may need to use the group ratio mentioned, etc., depending on the situation.

Remember that records are always a good idea! If in doubt about good practice with vulnerable adults, please consult your team/ministry/base leader, ST, or CCPAS)

• All activities should have at least two adults present, preferably three. The ratio of young people to adults may vary according to age and activity, but should not be less than 1 adult per 8 children under 8.

• For children over 8 years of age there is no official ratio. A suggested ratio is 2 adults (preferably one of each gender) for up to 20 children, with an additional leader for every 10 children.

• If young people of both sexes are present, even if only one, then there must be a worker of each sex present.

• A worker should not be alone with a young person where their activity cannot be seen. This may mean leaving doors open, or two groups working in one room.

In a situation where privacy and confidentiality are important, another adult should know that the meeting is taking place, and the open door policy should be maintained. There should be another adult close by in the building and the young person must know that they are there.

• Have a clear strategy for summoning additional help (if needed) in situations where a worker is alone with a child (e.g. small Sunday school classes) • The level of personal care (e.g. toileting) must be appropriate and related to the age of the child whilst also accepting that some children have special needs. You need a parent’s written permission before undertaking intimate personal care.

• No person under 16 years of age should be left in charge of any children of any age. Nor should children or young people attending a group be left alone at any time.

• Ensure that the only people allowed to participate in a children's activity are the workers assigned to that group. Other adults should not be allowed free access.

• All youth activities (under 18 years of age) should be overseen by named adults who have been cleared by the relevant authorities (DBS (FORMERLY CRB) etc.)

• Ensure that others know of all your activities as a worker, that everything is open and up front, with nothing being covert.

8.1 Boundaries Treat all young people and vulnerable adults with respect and dignity; watch your language, tone of voice and body language. Listen well, and value their words.

Do not engage in any of the following: • Invading the privacy of young people/vulnerable adults when changing, showering or toileting, except when there are special needs or circumstances (and then only with prior permission).

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• • • •

Rough, physical or sexually provocative games.

Making sexually suggestive or flirtatious comments to or about a young person/vulnerable adult.

Inappropriate or intrusive touching in any way.

Any ridiculing, bullying, scapegoating of a young person/vulnerable adult.

Workers should be able to control and discipline young people without physical means.

If you invite a young or vulnerable person to your home, ensure this is with the knowledge of your co-­‐workers, and that a parent or guardian is aware. You must not invite a young or vulnerable person to your home alone.

If you are showing a film/playing a computer game ensure that the age classification is followed and even then caution needs to be exercised with regard to suitability of content.

8.2 Keeping Records • • •

A register of children/young people/vulnerable adults and helpers at an activity should be kept. This should include a record of arrival and departure times.

A note should also be made of other people in the building (e.g. maintenance people, visiting speaker etc.)

A logbook should be considered for noting down unusual events or converSTions that are witnessed. A record of similar events/occurrences may help highlight patterns that might otherwise not be so obvious.

8.3 Talking and Listening to Children/Vulnerable Adults Whilst many churches have appointed adults to listen to and talk with children or vulnerable adults, it must be remembered that they will often decide for themselves who they want to talk to. They might test him/her out in some way before they are prepared to talk. Because of this, all adults, whether or not they work with children/vulnerable adults, need to understand the importance of listening and responding appropriately.

When promoting the "listener's" role, children and young or vulnerable people will not always understand jargon, such as "advocate" or "independent listener". What is important is to identify ways to communicate effectively to all people that they are valued, that what they say is important and that there are people who are happy to listen to them.

If a child or vulnerable adult wants to talk: • Suggest where you might meet.

• Offer a child/young person or vulnerable adult privacy but remember their and your safety: e.g. make sure there is another adult nearby and the child knows this, keep the door ajar, etc.

• Remember not to promise confidentiality.

• A child/young person or vulnerable adult may not want to talk about abuse.

• Be aware of how to respond if a child/young person or vulnerable adult does disclose abuse. (See section 3.2)

8.4 Working with disruptive children If a child/young person or vulnerable adult is being disruptive they may endanger themselves/ or others: • Ask them to stop.

• Speak to the child or vulnerable adult to establish the cause(s) of their upset.

• Inform them that they will be asked to leave if their behaviour continues.

• Warn the child or vulnerable adult that if they continue to be disruptive, this might result in longer-­‐term exclusion from the group or activity.

If a child/young person or vulnerable adult is harming themselves, another person or property, then other young or vulnerable people should be escorted away from the area. At the same time, and with a second worker present, request the child/young or vulnerable person to STOP. If this request is ignored then inform the person that you will consider calling additional help (e.g. Police) if they do not stop.

Only in extreme circumstances, you may need to restrain the child/ young person to prevent them harming themselves/ others/ property, whilst you wait for the police.

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The workers involved should always record what happened as soon as possible after the incident. This should include the following: • What activity was taking place.

• What might have caused the disruptive behaviour.

• An account of the child's/ young person's or vulnerable adult’s behaviour.

• What you said and how you and others responded.

• A list of others present who witnessed the incident.

8.5 Giving Lifts to Children or Vulnerable Adults •

• • • •

•

• •

Do not give lifts to young people or vulnerable adults on their own other than for short journeys. If they have to be alone ask them to sit in the back of the car. You may also wish to look at whether a worker should transport children if they have motoring offences. The distance of travel (short or long) may not have a bearing on the safety of the child being transported on their own. The obvious exceptions should be when a worker is aware that a child or vulnerable adult has a crush on them, in such circumstances it would be wise for another worker to provide transport, or take several children and drop off this child first or in the case of a vulnerable adult take a second person or chaperone.

Only those who have gone through YWAM's recruitment procedures should transport children.

All drivers should have read the Child Protection policy and agreed to abide by it.

Parental consent should be given and all journeys should be carried out with the knowledge of the leader of the activity concerned.

Drivers should not spend unnecessary time alone in a car with a child or vulnerable adult. If a child wants to talk to a driver about something and has waited until other children are dropped off, the driver should explain that it isn't convenient to talk there and then, but arrange to meet the child/young or vulnerable person at a location where there are other adults around.

When travelling in groups with more than one vehicle it is good practice to insist children stay in the same groups on the out-­‐going and return journey. This will avoid the confusion over whether a child has been transported home or, at worst, left behind. Similarly for vulnerable adults; know who you are responsible for and make sure you have all your passengers.

Please note the maximum speed for a minibus is 50mph on single-­‐carriageway roads, 60mph on dual-­‐carriageways, and 70mph on motorways.

At collection or dropping off points do not leave a child on their own. Make sure children are collected by an appropriate adult – known to the child and agreed in advance. Some vulnerable adults maybe able to look after themselves if in doubt ask.

8.6 Residential Activities Consider carefully arrangements for residential activities. We advise that it would be unwise for a worker to share accommodation with one or two children, though a larger dormitory may be acceptable. The exception to this is where the worker is the parent of those children.

CCPAS suggest that organisations use log books for the various children’s activities as a way of safeguarding both children and workers. Workers are safeguarded from any false allegations as a log book would demonstrate: names of children or vulnerable adults present, names of all adults present and any significant incident -­‐ a fight broken up by adults, children asked to leave, or vulnerable adult having a tantrum etc. -­‐ any allegations made. All workers who witnessed, heard or responded in any way should record details, sign and date log book.

The appropriate written permissions must be obtained from parents/carers for all residential activities of those under 18 , and parents/carers must be given contact details of person in charge of their child for the duration of the activity.

For activities of a longer duration, such as the Discipleship Training Schools, with trainees under the age of 17, the “In Loco Parentis” form should be used (see appendix) with a person on the base/team designated as the main carer for this time.

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8.7 Helping children or vulnerable adults protect themselves It is important to teach children and vulnerable adults personal safety. The gospels in particular are an excellent resource. Through presenting the story of, for example, the prodigal son and the restored relationship with his father, children and vulnerable adults can be helped to understand physical contact that is good and healthy, acknowledging there are other touches that are unwelcome or wrong. It may also help to discuss concerns or talk about situations where the child or vulnerable adult feels uncomfortable or unsafe. Touch or physical contact between adults and children, can be healthy and acceptable in public places, but discouraged in circumstances where an adult and child are on their own (except, of course, within family relationships but even there it can go horribly wrong.)

Web-­‐sites with good advice and information regarding keeping children safe are: CCPAS: www.ccpas.co.uk CEOP: www.ceop.police.uk Kidscape: www.kidscape.org.uk NSPCC: www.nspcc.org.uk

8.8 Safety Before undertaking any programmes check for any legal requirements. Under no circumstances should YWAM workers engage in any activity for which they are not qualified or which places young people at inappropriate risk.

Workers involved in activities for young or vulnerable people should check that any building or equipment used is safe, conforms to any regulations. They should be aware of fire procedures, and ensure that they are known and observed.

8.9 Feedback If you see a fellow worker acting in ways which give rise to concern, or which might be misconstrued, be prepared to speak to them or a senior colleague about your concerns, within the guidelines of this policy. The safety of the young or vulnerable person must come first, even before loyalty to your colleagues. There should be an atmosphere of mutual support, trust and care which allows all workers to be able to discuss inappropriate attitudes and behaviour.

8.10 Staff Meetings • • •

Regular meetings should occur to review procedures and discuss concerns, and clarify any questions.

Staff should report back to such a meeting if departure from the guidelines becomes necessary, which provides protection to the individual and draws the leadership’s attention to problem areas.

Keep a written record of issues and decisions discussed at such meetings.

9. THE INTERNET Development of the internet has revolutionised communication systems throughout the world and if used in the right way is an excellent resource. However, care in its application needs to be exercised so that the safety of children and vulnerable adults is not compromised. Children and vulnerable adults need to be aware of on-­‐line safety in the same way they are taught road safety. We are currently in an age of technology where young people are more vulnerable than ever. Connecting & belonging are very important to a young person and online communities provide a quick and easy fix for this. Though much of what happens online is harmless there are plenty of risks that most young people are completely unaware of, from simple misunderstandings to the more serious online predators. Each time a person logs on they put themselves in a very vulnerable position.

Youth With A Mission wants to be seen & known as a safe place with trustworthy staff. We also want to be above reproach and transparent in all our online actions. The following practices will be helpful in guiding you to have safe online relationships online with children and vulnerable adults who you may come in contact with as a result of your YWAM activities.

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9.1 Website Do's and don'ts • • • • •

•

When designing a web-­‐site, make clear what is available for copying and what is not and don't refer to other sites without permission.

Personal e-­‐mail or postal addresses, telephone or fax numbers must not be divulged.

Get your web-­‐site rated through the "Recreational Software Advisory Council's RSACi system. www.fosi.org or Safesurf rating Standard at www.safesurf.com.

To make web content accessible to people with disabilities look at www.w3.org/WAI for the Web Content Accessibility Guidelines.

If web access is being provided for children or young people then consider using filtering software to prevent access to inappropriate web sites e.g. Netnanny, Cyberpatrol or Surfwatch etc. Your internet service provider may also have filtering software.

If you are providing web access e.g. cyber café, ensure that all users complete an internet permission form including parental permission.

9.2 Social Networking: Adding Minors as a Friend or Follower DO : •

Start a ministry account on your social network of preference, and accept friend requests from children and/or vulnerable adults to be added to this rather than to your own personal account, unless you know them personally outside the ministry situation (eg. Family friend).

DO NOT : • Add or pursue relationships with people under the age of 18 on your personal online social network account – let it be initiated by the minor. Accepting a request is up to your own discretion and at your own risk.

• Add/friend anyone under the minimum age allowed on the online service. For example Facebook prohibits those under the age of 13 so no staff member should contact any minor on Facebook under that age.

9.3

Social Networking: Posting Content Online

DO : •

Make sure your online content remains appropriate for children under the age of 18 at all times. Your online profile should model our values and codes of conduct. Consider asking a spiritual advisor or leader to look at your online profile and give you feedback on what it reflects about your values.

DO NOT : • Post photos or videos with children or vulnerable adults in them unless you have permission. Ministries will often have written permission and the legal right to upload and use images and videos of their activities on their sites – check with your leaders if you are doing this. However, as a member of YWAM you do not have the legal right to post any images or videos on your personal web page without written consent from the minor and parent. This includes Facebook, blogs and newsletters.

• Post photos of individual children; instead use a group photograph. However, DO NOT USE any photo if a child can be identified by their name or the location they are in and never provide names, addresses or locations. This could inadvertently help a sex offender to identify or gain access to a child or vulnerable adult.

• Tag photos with names of minors, or allow someone else to tag your photos with the minor’s name, without written parental permission.

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9.4 Communicating With Minors Online DO : •

Treat webcams/skype/etc. communication the same as being with them in person, i.e. do not do, talk about, or show anything that you would not do if you were there with the person, including not being alone!

DO NOT : • Initiate a chat or online conversation.

• Engage in private communication with a minor (without prior permission from parent). Private communication is defined as any communication that cannot be actively monitored by someone else. (ie. MSN Messenger, Facebook Chat/Messages, AIM) • Communicate online your thoughts and views about any inappropriate online behaviour from a minor.

9.5 Reporting an Online Incident What is worth reporting?

An incident is any unplanned occurrence that could possibly be considered negative by a parent, a minor, social services, or the YWAM ministry concerned. If you are in doubt as to whether an incident is grave enough to report, report it to your team leader.

1. If you view or are involved in an incident online do not respond in any way online.

2. If possible copy the conversation or post.

3. Report & Record (including the copied post) the incident to your team leaders as soon as possible 4. Team Leaders can help you decide if further action is required, e.g. informing parents, reporting the situation to the Safeguarding Team.

For further information see: www.ceop.police.uk, or www.ccpas.co.uk.

10. DATA PROTECTION PRINCIPLES, FILMING AND PHOTOS The Data Protection Act 1998 is designed to provide privacy protection for individuals about whom personal identifying data is kept. It lays down 'best practice' principles for those who keep data and it applies to paper records as well as computerised information.

The Act covers the whole of the UK, and all organisations must comply with the rules on processing data.

"Processing" includes obtaining, recording, holding or storing information and carrying out any action on the data, including adaptation, alteration, use, disclosure, transfer, erasure and destruction.

• Personal data shall be processed fairly and lawfully.

• Personal data shall be held only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or purposes.

• Personal data shall be adequate, relevant and not excessive in relation to the purpose for which it is processed.

• Personal data shall be accurate and, where necessary, kept up to date.

• Personal data processed for any purpose shall not be kept for longer than is necessary for that purpose. According to our insurers, regarding staff/trainee files this is 50 years!

• Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of the data.

• Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

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10.1 Taking Photos/ Video footage of children • • • •

• • •

Permission (verbal or written) must be obtained of all the people (children and adults) who will appear in a photograph, video or web cam image before the photograph is taken or footage recorded.

It must be made clear why that person's image is being used, what you will be using it for, and who might want to look at the pictures.

If images are being taken at an event attended by large crowds, such as a sports event, this is regarded as a public area and permission from a crowd is not necessary.

If photographs or recordings of children's/ youth groups or vulnerable adults are made and individual children or vulnerable people can be easily identified, children's / youth leaders / staff workers must find out whether any parents/guardians do not want those they care for to be photographed or recorded.

Children and young people under the age of 18 should not be identified by surname or other personal details. These details include e-­‐mail or postal addresses, telephone or fax numbers.

When using photographs of children and young or vulnerable people, it is preferable to use group pictures.

Obtain written and specific consent from parents or carers before using photographs on a website.

11. PASTORAL AND SPIRITUAL CARE •

•

•

• •

•

Counselling should only be undertaken by people who have been trained and accredited by an approved body and who are being supervised. Of course there are situations where young people or vulnerable adults might talk informally or need practical advice. This is not counselling, and you should realise/know your limits.

Prayer and ministry with young people/vulnerable adults should always take place within the principles or guidelines of this policy e.g. pray for same-­‐sex or have another person present preferably of the same-­‐sex as the child/adult. Do not lay hands on the person without their permission and place hands in appropriate place e.g. shoulder/arm.

Ministry should be age appropriate, non-­‐threatening, and sensitive to young people’s/vulnerable adults’ and parent’s or carers’ church background.

Deliverance ministry should never take place outside of the context of the churches own pastoral and family situation and never without the understanding and agreement of the person receiving prayer.

Great pastoral care is required over the exercise of spiritual gifts e.g. words of knowledge.

Those exercising spiritual gifts should always remember the effect such information is likely to have on the person receiving it. The Bible also tells us to test these gifts (1 John 4:1) and so any such word of knowledge should not be treated lightly but investigated thoroughly.

Create an environment where young people and vulnerable adults feel safe and that they will be listened to and valued. Encourage them to think through their own emotions, responsibilities and choices, always work towards building self-­‐ esteem.

12. TRAINING AND SUPERVISION It is important that all workers understand the agreed procedures for protecting children and/or vulnerable adults. Where possible workers should have clear job descriptions; each worker should have a clear description of their tasks, supervisory arrangements (both of themselves and their responsibility for others) and any guidelines and agreed procedures.

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13. SCHOOLS WORK Local Educational Authorities often ask for those who work with them to provide a DBS (FORMERLY CRB) clearance check. In those cases where the same youth ministries are working with a number of different LEA organisations, we encourage a Trust Agreement to be arranged with the LEA and the YWAM team. This would be an agreement that those who are operating in that team are checked / supervised by DBS (FORMERLY CRB) checked and cleared YWAM staff and therefore it is not necessary to repeat gaining a Disclosure Certificate.

14. OUTREACHES In the event of a YWAM outreach team visiting a location where there is not an active Safeguarding Policy, then YWAM England policy is in operation and needs to be followed.

15. AUDIT The implementation of this policy will be audited in the following ways: • Workers directly involved with children and young people and/or vulnerable adults will attend a regular meeting to discuss policy and practice issues.

• All YWAM staff, volunteers and trainees will attend an annual training session on safeguarding.

• A register will be maintained of all workers with whom the Policy has been discussed, and those who have received training.

• Random visits by ST or by an outside agency to check on the implementation of policy and practice.

• Disclosure and Barring Service (formerly Criminal Records Bureau) checks will be carried out on all staff, volunteers and trainees working directly with children, young people and/or vulnerable adults.

This document is based on a model safeguarding policy supplied by the Churches Child Protection Advisory Service -­‐ a project of PCCA Child Care. A copy of this policy and all amendments will be filed with CCPAS. This policy must not be copied by other churches/organisations without the written agreement of CCPAS and YWAM-­‐England.

For further information or resources visit CCPAS at www.ccpas.co.uk

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APPENDIX A

Supplementary Documents to YWAM England Safeguarding Policy These documents should be used alongside YWAM-­England’s safeguarding policies and practices.

Safeguarding Referral Form – for recording disclosures of alleged abuse and action taken.

Self-­Disclosure Form – for personal voluntary disclosure of previous offences and giving permission to run Disclosure and Barring Service checks/updates.

Short Term Teams Safeguarding Guidelines – brief description of Safeguarding Policy for use with short-­‐term teams, with signature panel to return at end.

Statement of Adult In Loco Parentis – for YWAM staff taking on temporary parental care of someone under the age of 18 (e.g. 17 year old on DTS) Safeguarding Information for All Staff and Students – Brief description of Safeguarding Policy, with signature panel as proof of annual safeguarding training.

Translation Contract – for those deemed trustworthy and of good language skills to complete before translating foreign police checks.

Police Check Guide – Current information on YWAM England police check procedures.

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Safeguarding Information for All Staff and Students Serving with Youth With A Mission England

To be accepted as a student or to serve as staff with Youth With A Mission England you need to read and understand the information below and sign both copies returning one to your school/team leader.

Our Values • To safeguard and promote the welfare of children, young people, and vulnerable adults.

• To listen to, relate effectively and value children, young people, and vulnerable adults.

ABUSE COVERS THE FOLLOWING:

Children and young people

Physical Abuse The infliction of pain or physical injury, which is either caused deliberately, or through lack of care, which many involve hitting, shaking, throwing, poisoning, burning or otherwise physically harming a child in your care.

Sexual Abuse Forcing or enticing a child or young person to take part in sexual activities, whether or not the child is aware of what is happening, with or without physical contact. This includes producing or watching sexual activities and “grooming”

Psychological or Emotional Abuse The persistent emotional ill treatment, including rejection, bullying and witnessing the ill treatment of another (e.g. domestic violence) causing severe and persistent adverse effects on a child’s emotional development.

Neglect The persistent failure to meet a child’s basic physical and or psychological needs, likely to result in the serious impairment of the child’s health or development; failure to provide adequate food, clothing and shelter, protect from physical and emotional harm/danger; ensure adequate supervision; or ensure access to appropriate medical care.

Vulnerable Adults:

Physical Abuse YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 154

The infliction of pain or physical injury, which is either caused deliberately, or through lack of care.

Sexual Abuse The involvement in sexual activities to which the person has not consented or does not truly comprehend and so cannot give informed consent, or where the other party is in a position of trust, power or authority to override or overcome lack of consent.

Psychological or Emotional Abuse Acts or behaviour, which cause mental distress or anguish or negates the wishes of the vulnerable adult. It is also behaviour that has a harmful effect on the vulnerable adults emotional health and development or any other form of mental cruelty.

Neglect or Act of Omission The repeated deprivation of assistance that the vulnerable adult needs for important activities of daily living, including the failure to intervene in behaviour which is dangerous to the vulnerable adult or to others. A vulnerable person may be suffering from neglect when their general well being or development is impaired.

Financial or Material Abuse The inappropriate use, misappropriation, theft or embezzlement of money, property or possessions.

Discriminatory Abuse The inappropriate treatment of a vulnerable adult because of their age, gender, race, religion, cultural background , sexuality, disability ect.. Discriminatory abuse exists when values, beliefs or culture result in a misuse of power that denies opportunity to some groups or individuals. Discriminatory abuse links to all other forms of abuse.

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Young people who sexually abuse

A third of sexual offenses against children are carried out by a young person under the age of 18, some of whom will continue as adults to sexually abuse children. It is still considered sexual abuse even if the person committing the abuse is under 18 years of age.

Internet Safeguarding Issues When you are on the internet, you are still a YWAMer, so therefore we expect you to engage in safe online relationships with minors who you may come in contact with as a result of your YWAM activities.

The Alleged Abuse • Can be current or happened in the past.

• Can be a one off incident or recurring over weeks, months or years • Has happened at this location, or elsewhere

Guidance and Procedure • If a person tells a student or team member about abuse: • Listen carefully, keep calm, but don’t ask questions.

• Take the person seriously.

• Never promise to keep it a secret. If an illegal act has occurred it MUST be reported to the police or social services • Reassure the person that they have done the right thing.

• Pass on the information to your school/team/base leader as soon as possible.

• Write up what you have been told afterwards using the person’s own words and give to one of the Safeguarding Team Officers listed below.

• Remember, all that is shared is strictly confidential, between you, the person and the appropriate people indicated below.

What happens next?

The student or staff member reports immediately to their School/Team/Base Leader. Make sure you know the name of the person who has disclosed the abuse. But do not leave that person alone as they will be in a very vulnerable state having just talked about their experiences.

The School/Team/Base Leader will immediately contact one of the Safeguarding Team (ST) who will then be responsible for the matter. For YWAM England this is

Rob Hobbs: 07734440594 Serena Baker: 07795 844473 Steve Bishop: 07825 767696 Anne Sloan: 07905 419120.

The ST Officer will involve the other members of the Safeguarding Team for their support of the student or staff member involved as required.

PLEASE SIGN BOTH COPIES, RETURNING ONE COPY TO THE SCHOOL/TEAM LEADER AND KEEP THE OTHER COPY FOR YOUR REFERENCE. THANK YOU YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 156

SAFEGUARDING DECLARATION I declare I have read and understood the above Safeguarding information and agree to abide by the procedures laid down.

Signed: __________________________________Date:__________________________________ Full Name:

_____________________________________________________________________

Statement of Adult Acting In Loco Parentis In loco parentis means in the place of a parent or instead of a parent. In order for YWAM to decide that you are acting in loco parentis you must have intentionally taken on the duties of a parent.

We consider you as acting in loco parentis when:

• The minor / child’s parents are absent • You are not the legal guardian • You have taken over daily care and control of the minor

Below are the duties an adult acting in loco parentis will do. By signing this form you are stating that you will carry out the daily care and control of the minor:

• Ensure that the minor has basic food, shelter and clothing • Make sure that the minor is attending class or fulfilling required duties • Take the minor to any medical or dental appointments required • Ensure that the minor does not travel alone • Be available in any emergency and if needed during the night • Make decisions in the minor’s best interests in a medical emergency if it is impossible to contact the parents • Always be aware of the minor’s whereabouts at any given time • Make sure the minor knows how to contact you at any given time • Provide guidance and discipline as needed

YOUR DETAILS

Last name___________________________ First Name_____________________________________ Phone numbers: work_________________home__________________mobile__________________ email___________________________________ Current address_________________________________________________________________

MINOR’S DETAILS Last name______________________________ First name__________________________________ Date of birth_________________________

PARENT’S/ LEGAL GUARDIAN’S DETAILS Parent 1 Last name______________________________ First name___________________________

Phone numbers: work___________________home___________________mobile_______________

Current address____________________________________________________________________ _______________________________________________________________________________

Parent 2 Last name__________________________First name_______________________________

Phone numbers: work_____________________home_________________mobile_______________ YWAM HARPENDEN STAFF HANDBOOK (Edited April 2013) page 157

Current address____________________________________________________________________ __________________________________________________________________________

Legal guardian’s last name______________ First name____________________________________ (if different from parent)

Phone numbers: work____________________home______________________mobile___________

Current address____________________________________________________________________

email_________________________

Do you have permission from the minor’s parents/guardian to care for the minor? Yes / no

If yes, is it in writing? Yes / no

Signature of adult acting in loco parentis ________________________________date_____________

Signature of parent/guardian _________________________________________date_____________

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