2024 Independent Home Improvement Conference Program by NHPA

Welcome to

We are thrilled more than you know to welcome you to the 2024 Independent Home Improvement Conference. This event is the culmination of hard work over the course of the last year to combine two highly respected industry events into one, singular event that is truly focused on bringing the independent home improvement industry together. With a shared commitment to enhancing your businesses through networking, education and innovation, we are proud to present the Rose Bowl of events in our industry.

Within the pages of this program, you’ll ﬁnd the slate of events for three days of invaluable opportunities. Whether you’re looking forward to the three prestigious award programs we’re hosting on-site or you’re seeking actionable insights from the general sessions and 16 breakouts, every aspect of this event is crafted to empower you with the tools and knowledge needed to thrive. Not only will you learn from industry leaders, but we also know this event will help you forge lasting connections with fellow retailers and industry partners.

Speaking of connections, the Partner Pavilion features a diverse array of exhibitors eager to discuss how their company can support your business. This is your chance to explore innovations ﬁrsthand and discover solutions that can elevate your business to new heights. See the full lineup on Page 10

We are sincerely thankful for the support of our event sponsors, without which this event would not be possible. Many of these industry partners are hosting special events and breakouts during the week. See the complete schedule on Page 4 to customize your experience here at the IHI Conference.

Beyond the content, we want you to take advantage of this picturesque location. Enjoy the beach, tee oﬀ on world-class golf courses or simply unwind by the pool—there’s something for everyone here in paradise.

The ﬁnal step to take to get the most out of this event is to download the IHI Conference app. Scan the QR code on Page 2 to access it on your device. Through the app, you can add breakout sessions, engage with other attendees, explore exhibitors and play the on-site game for a chance to take the checkered ﬂag on a phenomenal prize. See Page 18 for more details.

Finally, thanks to all of you who trusted us to host this event with you and your business in mind. We are truly glad you’re here.

Dan Tratensek COO & Publisher, NHPA

Craig Cope Publisher, Hardware Connection

Horizon What’s on the

On the following pages, you will find detailed information about keynote sessions, panel discussions, workshops and networking events designed to foster collaboration and innovation.

04 SCHEDULE

Your guide to two highenergy days of sun, strategy, education, networking and problem-solving.

KEYNOTE: “RUDY” RUETTIGER

Hear from former University of Notre Dame football player and inspiration for the movie “Rudy” on executing your dreams.

22 TECHNOLOGY

Explore the cutting-edge frontier of technology with sessions designed to propel your business into the future.

25 MARKETING, MERCHANDISING & ADVERTISING

Discover the latest trends and tactics to captivate audiences, maintain brand standards and boost sales.

30 INDUSTRY AWARDS

08-10

SPONSORS & EXHIBITORS

Meet the exhibitors in the Partner Pavilion and turn your innovative ideas into reality.

18 PLAY TO WIN!

Explore ways to win big at the conference by downloading the IHI Conference app.

EMPLOYEE ENGAGEMENT

Elevate your workforce and uncover strategies to motivate and retain top talent in your operation.

AUGUST 28

7:30 a.m. - 3:00 p.m.

Registration Open

Calusa Foyer | Level 03

Conference

Each session has been selected to provide you with the latest insights and trends in the industry. Use this agenda to plan your days, maximize your learning and make meaningful connections.

Tue | Wed | Thur

7:30 a.m. - 3:00 p.m.

Partner Pavilion Open

Banyan Ballroom | Level 01

Connect with dozens of the industry’s most popular vendors in the exhibitor area and meet companies that can help you improve your ROI and more.

Wed | Thur

AUGUST 27

7:30 a.m. - 3:00 p.m.

Registration Open

Calusa Foyer | Level 03

Stop by the registration area to collect your badge, swag bag and more! We’re also available to answer any questions.

AUGUST 29

7:30 a.m. - 3:00 p.m.

Registration Open

Calusa Foyer | Level 03

Panel | Beyond Survival: Creating Growth in a Flat Economy

Calusa 6 & 7 | Level 03

Keynote

Al Comeaux

From cutting his teeth as a high schooler working at an independent hardware store to leading Fortune 500 companies as a senior executive, Al Comeaux draws on decades of experience researching, leading and championing organizational change from the inside out. Today, Al helps leaders steer their organizations successfully through change, and his 2020 book, “Change (the) Management: Why We as Leaders Must Change for the Change to Last,” is already considered one of the best change management books of all time.

KEYNOTE PRESENTATION

Mastering Change: Cultivating Mindsets for Lasting Success

Forget everything you think you know about navigating change in your business. Two-thirds of change endeavors fail every year causing dysfunction, frustration and lost sales. Al Comeaux will draw from his extensive experience, beginning at a hardware store and spanning leadership roles at Travelocity, GE and American Airlines, to share essentials for embracing a new change mindset to propel your business forward.

August 28 | 12:45 p.m. | Calusa 6 & 7 | Level 03

Read the Q&A

“I’ve seen so many great innovations never happen because the people leading those efforts didn’t go and ask people to modify their great ideas.” —Al Comeaux

Keynote

Arthur Greeno

Despite facing numerous challenges as a child, Arthur Greeno has found success as an entrepreneur and philanthropist in Tulsa, Oklahoma, with 36 years of experience. At just 22 years old, Arthur owned and operated two Chick-ﬁl-A restaurants. As a result of his investments in company culture and his dedication to his team, his restaurants have an average staff tenure of six years, with some members having been with him for over 20 years.

KEYNOTE

August 29 | 12:30 p.m. | Calusa 6 & 7 | Level 03

Read the Q&A

What’s in the Sauce? Customer Service Secrets From Chick-Fil-A

“How do you train your staff?” This is a common question posed to Arthur Greeno, owner and operator of two Chick-ﬁl-A restaurants in Tulsa, Oklahoma. While there’s a widespread assumption that they boast an outstanding training regimen, their success stems from a different source. The true secret lies in recruiting individuals with a genuine passion for service. Their goal is to treat each guest as an esteemed visitor, recognizing their individual narrative above all else.

“My mission is to teach, inspire, serve and give generously. One thing I have learned is that I give to what I’m passionate about, it’s a good long-term engagement tool.” —Arthur Greeno

Keynote

Daniel “Rudy” Ruettiger

As the son of an oil refinery worker and third of 14 children, Rudy rose from valleys of discouragement and despair to the pinnacles of success. It took years of fierce determination to overcome obstacles and criticisms, yet Rudy achieved his first dream—to attend the University of Notre Dame and play football for the Fighting Irish. Rudy’s life story is immortalized in the blockbuster film “Rudy” and today he is an Emmy Award-winning motivational speaker, author and producer.

KEYNOTE PRESENTATION

Unleash Your Inner Rudy: Embrace Resilience and Make Every Second Count

August 29 | 3:00 p.m. | Calusa 6 & 7 | Level 03

Meet & Greet | 3:45 p.m. | Calusa Foyer

Read the Q&A

Embark on an extraordinary journey with Daniel “Rudy” Ruettiger, whose life story epitomizes resilience and determination. Against all odds, Rudy fulfilled his childhood dream of playing football for Notre Dame, immortalized in the film “Rudy.” Today, he’s an iconic figure, Emmy Award-winning speaker, author and producer. Join Rudy as he shares his message of dreaming big, staying focused and overcoming obstacles, empowering attendees to tackle challenges with renewed vigor.

“Purpose is so important. If you don’t have a purpose, you have nothing. I wanted to show my family the freedom of a dream.” —Rudy Ruettiger

Game Mode

Don’t miss a second of the action at the IHI Conference. Retailers who play the on-site game in the IHI Conference app have a chance to take home a grand prize. See the details on how to play here and read the ofﬁcial rules at ihiconference.org/giveaway.

WHY SHOULD I PARTICIPATE?

Networking

Expand your connections with retailers, service providers and sponsors to continue the conversation beyond the conference.

HOW DO I PARTICIPATE?

Download

Scan the QR code below to download the app or log in to the website using the email you used to register for the conference.

Discovery

Find solutions for your operation in every corner of the conference, from the breakouts and the Partner Pavilion to the Main Stage and Partner Activities.

Engage

Ask session questions, explore exhibitors in the Partner Pavilion and connect with your peers in person and in the app.

Race Day Giveaway!

Milk the 2024 IHI Conference for all it’s worth. Download the conference app and play along for a chance to win tickets to attend the 109th running of the Indianapolis 500 in May 2025. The retailer with the most points at the end of the conference wins! Visit indy500.com to learn more about the pinnacle of racing.

GIVEAWAY PRIZE

4 TICKETS

to attend the 2025 Indy 500

Giveaway

Retailers are eligible to win one of two giveaways. The more you engage in the app, the more likely you are to win the Race Day Giveaway.

Win!

The retailer who racks up the most points over the course of the conference will win the Race Day Giveaway! Must be present to win.

$600 CASH to use toward travel expenses

DOWNLOAD & PLAY!

Download the conference app to be on your way to winning the grand prize.

Cheryl Brown, marketing manager of Knudson Lumber & Hardware in Ellensburg, Washington, took home the grand prize in 2023.

Train & Gain

Training and investing in the future of your operation can be the difference between growth and dormancy. The Academy for Retail Development through the North American Hardware and Paint Association (NHPA) offers resources for training and enriching individual employees, whether they are brand new to the home improvement industry or have decades of experience. The Academy for Retail Development also offers organizational development opportunities for ﬁne-tuning your entire organization.

All registered retailers who attend the IHI Conference will be entered to win $2,500 off any NHPA Academy for Retail Development program.

Winners will be drawn from eligible registrants and announced on the main stage on Thursday, August 29. You must be present to claim the prize.

Main Stage Panels

We are excited to present a series of thought-provoking panel discussions on our main stage. These panels feature industry leaders, innovators and experts who will share their insights and engage in lively debates on today’s most pressing topics.

AUGUST 28 | 1:30 p.m.

Beyond Survival: Creating Growth in a Flat Economy

After several years of unprecedented growth, the home improvement industry is heading into a different kind of uncertainty. Finding ways to keep your business growing is likely going to be more challenging, but there are many ways to maintain momentum even in a flat economy. Hear from a dynamic group of retailers who are making strategic choices to drive growth in their operations, regardless of what the economy has in store.

AUGUST 29 | 1:15 P.M.

Why Is This So Hard? Navigating the Labor Dilemma

In an era where labor costs are on the rise and the search for the right talent becomes increasingly challenging, retail businesses are compelled to rethink their approach to workforce management. This panel offers a platform for attendees to glean insights from industry leaders who are pioneering unconventional methods for sourcing, retaining, motivating and compensating their teams. By exploring innovative strategies, attendees will gain valuable perspectives on how to foster productivity, build resilient teams and cultivate robust talent pipelines within their retail operations.

AUGUST 29 | 2:15 P.M.

Innovation Unleashed: Inspiring Stories From NHPA Top Guns

Each of this year’s Top Guns honorees is deeply rooted in their operation’s legacies and has propelled their business forward while preserving the essence of independence and nurturing the communities they serve. Join us for an inspiring panel discussion as these industry luminaries share their remarkable stories of innovation, community stewardship and strategic vision, demonstrating how their leadership has shaped the landscape of independent home improvement retail.

GLEN MOROSOHK General Manager Ricciardi Brothers

WENDY STINE President Stine Home + Yard

DARREN TOMASINI President & CEO Dazey’s Supply

GINA SCHAEFER Founder A Few Cool Hardware Stores

YILDA MARTE Director of HR Sunshine Ace LEONARDO OSORIO Director of HR Sunpro

JEFF GRASTY President & Co-Owner Florida Paints

DAVE ABLES Owner Three Sons Hardware & Tri-County Lumber

JOSIAH GATES Chief Operating Ofﬁcer

The Aubuchon Co.

Technology

About

This Track

As consumer needs and expectations have shifted and employee retention is critical, identifying ways to incorporate technology throughout your operation is paramount. These breakout sessions will highlight how retailers can take on today’s toughest operational challenges through small-scale tools or enterprisewide solutions.

August 28-29

8:00 a.m. - 8:45 a.m.

9:00 a.m. - 9:45 a.m.

10:00 a.m. - 10:45 a.m.

11:00 a.m. - 11:45 a.m.

Download the IHI Conference app to add these sessions to your schedule with just a tap!

Hot Topic Solution Panel Hackathon

Behind the Screens: Taking on E-Commerce

AI Unleashed: Supercharge Your Business

From Clicks to Cash: Navigating E-Commerce Trends

Unlocking the Secrets of Tech Investment ROI

Behind the Screens: Taking on E-Commerce | 8:00 a.m. - 8:45 a.m.

Dive into the forefront of independent retail evolution with our groundbreaking presentation, unveiling insights from the 2024 Independent Home Improvement E-Commerce Study, published by NHPA. Explore how your operation stacks up against industry standards in the dynamic world of e-commerce. Gain data-driven insights to reﬁne your strategies, elevate your online presence and capitalize on untapped opportunities. Don't miss this chance to empower your independent business and stay ahead of the e-commerce curve!

AI Unleashed: Supercharge Your Business

| 9:00 a.m. - 9:45 a.m.

AI may not be coming for your job, but it can certainly make it easier. Join us in this session to explore AI-based tools that can enhance efficiency, communication and ultimately your bottom line across multiple areas of your business. Say goodbye to cumbersome tasks and welcome seamless efficiency, improved communication and a healthier bottom line. Discover how AI goes beyond being a buzzword to become a tangible solution for optimizing your workflow and maximizing productivity. Don't miss out on this opportunity to revolutionize your business practices with AI accelerators!

From Clicks to Cash: Navigating E-Commerce Trends

| 10:00 a.m. - 10:45 a.m.

Step into the future of retail with our exclusive e-commerce insights session. Join us for an exciting discussion between top wholesaler executives and retailers at the forefront of online retail. Gain invaluable insights into the evolving e-commerce landscape, discover how wholesalers are shaping e-commerce programs and hear ﬁrsthand from retailers experiencing tangible results. Walk away with actionable strategies to navigate the dynamic e-commerce terrain effectively and stay ahead in the digital retail arena. Don't miss this opportunity to gain insider knowledge and propel your business to new heights!

Unlocking the Secrets of Tech Investment ROI

| 11:00 a.m. - 11:45 a.m.

Join your peers in an engaging session where you'll actively participate by sharing the tools and systems that have brought the highest return on investment to your operation. Tech enthusiasts and business innovators alike are invited to dive into the world of technological advancement in this interactive hackathon. Collaborate with industry leaders to explore the question: "Which technology investment yields the highest ROI?" Exchange insights, uncover revolutionary tools and decode the tech ROI formula alongside pioneers who have already achieved success. Don't miss out on this opportunity to propel your business forward with cutting-edge strategies and innovations!

Employee Engagement

About This Track

Identifying unique strategies to engage and retain the top employees has been a top priority for retailers for the last several years. Amid record unemployment rates, retailers need solutions to help their employees avoid burnout and develop committed, highly productive teams. These sessions offer provable best practices and tools.

August 28-29

8:00 a.m. - 8:45 a.m.

9:00 a.m. - 9:45 a.m.

10:00 a.m. - 10:45 a.m.

11:00 a.m. - 11:45 a.m.

Hot Topic Solution Panel Hackathon

Not Another Pizza Party: Fresh Ideas to Boost Employee Engagement

Dollars and Sense: Maximizing Productivity With Minimal Investment

Mission Retention: Tips on Finding and Keeping 5-Star Staff

Leadership Lab: Developing Solutions for Your Dream Team

Not Another Pizza Party: Fresh Ideas to Boost Employee Engagement | 8:00 a.m. - 8:45 a.m.

Join us for a deep dive into the ever-evolving landscape of employee engagement, as we unveil the latest ﬁndings from Gallup’s extensive research. With over two decades of data at our ﬁngertips, we’ll examine the shifts and trends shaping the workforce dynamics. From the peak of engagement in 2020 to the subsequent decline in 2023, gain valuable insights into the current state of employee morale and motivation. Discover actionable strategies and best practices to inspire and reinvigorate both engaged and disengaged employees alike. Don’t miss this opportunity to stay ahead of the curve and foster a workplace culture that thrives on engagement and productivity!

Dollars and Sense: Maximizing Productivity With Minimal Investment | 9:00 a.m. - 9:45 a.m.

Discover how to boost your team’s productivity without breaking the bank. Join us for an exciting session where we unveil small-budget tech tools designed to supercharge employee efﬁciency. Explore innovative solutions tailored to ﬁt any budget, and learn how to leverage cost-effective technology to propel your team to new heights of success. Don’t miss this opportunity to revolutionize your workplace dynamics and achieve peak productivity on a shoestring budget!

Mission Retention: Tips on Finding and Keeping 5-Star Staff |

10:00 a.m. - 10:45 a.m.

Embark on a mission to conquer stafﬁng challenges and cultivate top-tier talent in your organization! Join us for an insightful panel discussion moderated by industry experts, where you’ll glean invaluable strategies for hiring and retention from retailers renowned for their exceptional teams. Whether you’re grappling with recruitment hurdles or seeking to fortify your existing workforce, this session offers practical tips and proven techniques to elevate your staff to ﬁve-star status. Don’t miss out on this opportunity to learn from the best and pave the way for a thriving team that drives success!

Leadership Lab: Developing Solutions for Your Dream Team | 11:00 a.m. - 11:45 a.m.

Embark on a journey to sculpt your dream team and cultivate the future leaders of your organization like never before! Join us for an immersive workshop where we unveil a plethora of unique methods to foster talent and build a robust bench of key staff members. Explore the groundbreaking strategies employed by leading retailers to nurture talent and safeguard the longevity of their operations. Whether you’re seeking fresh perspectives or unconventional approaches, this workshop promises to equip you with the tools and insights needed to sculpt your dream team and propel your organization to new heights of success. Don’t miss this opportunity to revolutionize your leadership development efforts and unlock the full potential of your team!

Retail Operations

About This Track

From back-to-back quarters with record-breaking sales to a pending recession, the one consistent part of the last few years for retailers has been uncertainty. During these sessions, gain real-life insights into ﬁnding success by focusing on speciﬁc areas of your operation.

August 28-29

8:00 a.m. - 8:45 a.m.

9:00 a.m. - 9:45 a.m.

10:00 a.m. - 10:45 a.m.

11:00 a.m. - 11:45 a.m.

Hot Topic Solution Panel Hackathon

Download the IHI Conference app to add these sessions to your schedule with just a tap!

Shrink Survival Guide: Strategies for Retail Resilience Navigating Cash Flow: The Roadmap to Retail Prosperity Cyberthreats to Severe Weather: Managing Risk Across Your Operation Using KPIs to Boost Success

Shrink Survival Guide: Strategies for Retail Resilience | 8:00 a.m. - 8:45 a.m.

Discover how to shield your retail business from the impacts of shrinkage in this insightful session. With the industry average for shrink at 1.6% of sales, every percentage point matters, especially for small businesses. Join us to explore best practices for defending against internal and external threats, including theft, and learn innovative inventory management strategies to keep your operation efﬁ cient and proﬁ table. Don’t miss out on this opportunity to fortify your retail empire and secure your place in the competitive market!

Navigating Cash Flow: The Roadmap to Retail Prosperity | 9:00 a.m. - 9:45 a.m.

Embark on a transformative journey to optimize your retail proﬁtability, steering your business toward sustainable growth and success. Explore strategies to streamline operations, boost revenue streams and foster a motivated team culture. Discover the power of self-audits and gain insights using analytical tools, empowering you to maximize your cash ﬂow potential and drive sustainable business growth.

Cyberthreats

Severe Weather:

Managing

Risk

Across Your Operation | 10:00 a.m. - 10:45 a.m.

Prepare to navigate the risk landscape with conﬁdence as we delve into this essential conversation. Join us for a dynamic panel discussion featuring industry experts as they unveil strategies for mitigating risk across all facets of retail operations. From cybersecurity measures to resilience planning for extreme weather events, discover how every team member plays a crucial role in safeguarding against potential threats. Don’t miss out on this opportunity to glean invaluable insights and empower your team to proactively manage risk, ensuring the resilience and success of your business!

Using

KPIs

to Boost Success

| 11:00 a.m. - 11:45 a.m.

In this transformative workshop, delve into the strategic realm of key performance indicators (KPIs) to unlock the secrets of business success. Discover ﬁrsthand which KPIs are making a tangible impact for businesses this year by learning from the experiences and insights of your peers. Come prepared to share your own strategies and goals for improvement over the next 12 months. Roll up your sleeves and embark on a journey to map out your path to growth and prosperity. Don’t miss this invaluable opportunity to harness the power of KPIs and propel your business towards new heights of success!

Marketing, Merchandising

About This Track

It’s common for independent retailers to hold various roles in their operations, especially in marketing and merchandising. These sessions will showcase must-know marketing trends or merchandising strategies that even the least experienced retailers can use to save time and ﬁnd success.

August 28-29

8:00 a.m. - 8:45 a.m.

9:00 a.m. - 9:45 a.m.

10:00 a.m. - 10:45 a.m.

11:00 a.m. - 11:45 a.m.

Hot Topic Solution Panel Hackathon

From Repeat Buyers to Raving Fans: Mastering Customer Loyalty

Home Turf Advantage: Mastering Local Inventory Advertising

Ad Wars: Balancing Traditional vs. Digital Advertising

Creative Solutions to Make a Big Marketing Impact on a Shoestring Budget

From Repeat Buyers to Raving Fans: Mastering Customer Loyalty

| 8:00 a.m. - 8:45 a.m.

Join us for a conversation that dives deep into the heart of customer loyalty in the modern marketplace.t In this engaging session moderated by industry experts, glean invaluable insights from retailers on the pivotal role of customer loyalty. Discover the essential tools and cutting-edge data analytics techniques that are reshaping the landscape of customer retention. Whether you’re a seasoned marketer or a budding entrepreneur, this session promises to equip you with the knowledge and strategies needed to keep customers coming back for more. Don’t miss out on this exclusive opportunity to unlock the keys to long-term customer loyalty and propel your business to new heights of success!

Home Turf Advantage: Mastering Local Inventory Advertising | 9:00 a.m. - 9:45 a.m.

Play to your strengths and dominate your home turf with local inventory advertising solutions. In this session, we’ll unveil the game-changing strategies that can help you compete effectively against big-box giants and online behemoths right in your hometown. Discover how leveraging local inventory advertising solutions can tilt the playing ﬁeld in your favor, allowing you to meet your customers where they are and swiftly respond to new trends and expectations. Gain practical insights and actionable tips to elevate your inventory management game and secure your position as the go-to destination for local shoppers. Don’t miss out on this opportunity to harness the full potential of local inventory advertising and thrive in your competitive landscape like never before!

Ad Wars:

Balancing Traditional vs. Digital Advertising

| 10:00 a.m. - 10:45 a.m.

Join us for a riveting panel discussion featuring retailers who have mastered the art of striking the perfect balance between traditional and digital solutions. Explore the evolving landscape of advertising mediums and uncover insider tips on how to leverage both traditional and digital channels for maximum impact. Whether you’re a die-hard advocate of print or a digital enthusiast, this session promises to provide valuable insights on optimizing your advertising ROI. Don’t miss out on this electrifying matchup—secure your spot now and conquer the advertising arena like never before!

Creative Solutions to Make a Big Marketing Impact on a Shoestring Budget | 11:00

a.m. - 11:45 a.m.

Unlock the secrets to maximizing your marketing impact with just a $1,000 budget! Join us for an interactive workshop where you’ll explore innovative strategies and proven tactics that offer the best bang for your buck. Discover how to strategically redistribute your marketing investments to achieve optimal results and outshine your competitors. From targeted advertising campaigns to cost-effective social media strategies, learn from your peers and industry experts alike about the most efﬁcient ways to stretch your marketing dollars. Don’t miss out on this opportunity to elevate your marketing game and achieve big results on a small budget!

RISE, SHINE & LEARN

WEBSITES THAT CRUSH

Mountain Mojo Group builds the perfect website using ECI Spruce eCommerce software so that your contractors and their teams can place orders, and your customers and their families can ﬁnd and purchase all of your products online!

What makes Spruce eCommerce the right software for you?

Fully integrated inventory with industry-speciﬁc PIM system Easy-to-use, drag-n-drop capability, prebuilt templates, and more that anyone can edit

Customer excellence solutions such as quoting and loyalty programs that open new sales channels, and optimize e ciency

• Ensure your website has a brand-consistent voice that mirrors your customer's in-store experience!

• Tell your story based on your store, your team, and your town’s shared values.

• Have an SEO content strategy for your departments, service o erings, and products to rank.

August 28 | 11:00 a.m. - 11:45 a.m.

Toilets Go High Tech: Capitalize on the Rapidly Changing Toilet Repair Market

The toilet repair category has changed more in the last few years than it has in the previous 30. A 400A and a flapper don’t fix everything else anymore. Learn how to maximize your category performance with enhanced merchandising and training. In this session, we’ll review the product changes that make the toilet repair category more difficult to serve, merchandising changes you need to make and how to better train your employees to assist your customers.

Presenter: Keith Gallagher, Director of Retail Sales, Fluidmaster

Breakout Session

Sponsored by

August 28 | 11:00 a.m. - 11:45 a.m.

Customer Experience Isn’t Always at Face Value

The fear that e-commerce and technology will put a cold layer between you and your customers, thus curbing your customer experience, is a misconception. When in fact, with the right team in place, technology is the assist you’ve always needed to make your interactions more meaningful. Join us for real-world stories that show how e-commerce serves not as a robotic replacement, but as a streamlined supplement to your customer service.

Presenter: Chris Fisher, Vice President, LBM Division, ECI Solutions

Breakout Session

August 29 | 8:00 a.m. - 8:45 a.m.

Tackling Real-Life Challenges and the Evolving Independent Hardware Retail Business

Sponsored by

In this panel discussion, hear real-world examples of hardware retailers solving common operational challenges resulting in reduced inventory, increased efficiency and saved time, improved profit margins and decreased lost sales. Hear from 4R’s vice president of customer success Nina Chiavaroli, as she discusses navigating the challenges of hardware retailers with Jared Brown of Aubuchon Hardware and Adam Gunnett of Busy Beaver.

Moderator: Nina Chiavaroli, Vice President of Customer Success Panelists: Jared Brown, Director of Business Intelligence, The Aubuchon Co., Adam Gunnett, Director of IT & Business Intelligence, Busy Beaver, Matt Nichols, Vice President of Branch Operations and Retail Sales, Koopman Lumber

When you want more time for this...

Breakout Session Sponsored by

WOOD STAIN & SEALER

August 29 | 9:00 a.m. - 9:45 a.m.

How to Deter Thieves and Protect Your Store

In this session, you’ll learn about current trends in loss prevention. With theft on the rise, you’ll learn ways you can protect your store from customer and employee theft. Learn how to prevent theft before it happens, and learn about new products available to help reduce theft in your operation.

August 29 | 10:00 a.m. - 10:45 a.m.

Presenter: Nathan Looman, President, Watcher Total Protection

Breakout Session

Sponsored by

August 29 | 11:00 a.m. - 11:45 a.m.

Layers of Security: Protecting Your Business & Customers From Cyberthreats

The Cyberthreat to Independent Retailers

While cyberattacks are on the rise, businesses of all sizes and all industries are vulnerable, including independent retailers. This session will be a deep dive into the current cyberrisks and the tools to help prevent losses. Touching on topics from ransomware to phishing to misdirected payment scams, we’ll be exploring your vulnerability to cyberattacks, what they can cost you and what you can do to protect your business.

Presenters: Julian Carroll and Sydney Stenson, Project Associate, Pennsylvania Lumbermens Mutual Insurance Co.

Breakout Session

Sponsored by

Retailers continue to be the focus of ever-increasing and complex cyberattacks. What do some of these attacks look like and what steps can retailers take to protect themselves in these increasingly difficult times? In this session, we explore the landscape of cybersecurity threats and how to manage a ransomware attack. In addition, attendees will learn about the advantages of a cloud POS system and the capabilities of the Epicor Security Suite Firewall & Antivirus.

Presenter: Sean Carr, Vice President, Chief Information Security Officer, Epicor

Breakout Session

Sponsored by

smc-chipper-hlfpg-ad-7x4_875.pdf 1 6/11/24 12:29 AM

2024 Beacon

Honoring the Best of the Best

The Beacon Awards are a premier recognition program that honors the best of the best independent hardware and home improvement retailers. For 12 years, the Beacon Awards have honored innovative dealers who represent the future of the hardware industry.

August 27 | 6:00 p.m.

Beacon Awards (ticketed) Calusa 6 & 7 | Level 03

Chris Miller Nation’s Best

Dirk Koopman Koopman Lumber

Jeff Evers Village Hardware & Home

Jon Buchheit Buchheit

Wholesale Sponsors:

A Special Thank You to the Beacon Awards Sponsors

The Beacon Awards program is an annual event honoring the best of the best retailers in the industry. They are made possible by the generous support of sponsors who recognize the importance of honoring those retailers who represent the future of the two-step channel.

The 2024 Beacon Awards are sponsored by Epicor, Ettore, Fluidmaster, Independent Home Improvement Conference and Hardware Connection magazine. Do it Best and Orgill are wholesaler sponsors.

2024 NHPA Young Retailer of the Year Awards

The NHPA Young Retailer of the Year Awards program, now in its 28th year, identiﬁes and promotes the next generation of aspiring independent home improvement, paint and decorating retailers.

NHPA Young Retailer of the Year Awards Reception & Ceremony (ticketed) Calusa 6 & 7 | Level 03 August 28 | 6:00 p.m.

MULTIPLE STORES

Jared Brown Director of Business Intelligence The Aubuchon Company

Tyler Garrett President, CEO and Co-Owner Moscow & Pullman Building Supply

OVER $3 MILLION IN SALES

Isaac Weber Owner and President Lugbill Supply Center

Lee Heinrich Owner H&R Hardware and Lumber

UNDER $3 MILLION IN SALES

Joel Pletch Store Manager Walkerton Home Hardware

Jonathan Jasik General Manager Sarasota Paint

Alexander Ziegenbein Owner Gretna Ace Hardware

INDUSTRY AWARDS

2024 NHPA Top Guns Awards

For the past 18 years, the North American Hardware and Paint Association (NHPA) has recognized high-achieving retailers in the independent home improvement channel with the Top Guns Awards program. Top Guns honorees are pillars of innovation and forward-thinking who have helped grow their businesses through strategic leadership with consideration for their communities, their teams and the industry.

August 29 | 3:45 p.m.

NHPA Top Guns Awards Reception (ticketed)

Calusa Foyer | Level 03

Top Guns reception sponsored by NHS

2024 NHPA TOP GUNS AWARDS HONOREES

Glen Morosohk General Manager, Ricciardi Brothers

Wendy Stine President, Stine Home + Yard

Darren Tomasini President & CEO, Dazey’s Supply

Partner Events

In addition to the IHI Conference schedule of events, partner events hosted by Do it Best, Epicor and Orgill will take place on August 27 and 28. All IHI Conference attendees are free to attend these educational sessions and exclusive seminars.

All partner events are hosted by their respective organizations, not IHI Conference organizers (although conference credentials may be required to participate). As the organization that represents the entire industry, regardless of affiliation, the IHI Conference encourages attendees to participate in these events and activities for a week of independent home improvement channel camaraderie and idea sharing.

AUGUST

27

Orgill Companion Conference TUESDAY

8:00 a.m. - 8:30 a.m

Welcome to Marco Island

Greg Stine, EVP Marketing & Communications, Orgill

8:30 a.m. - 9:15 a.m.

Midwest Fastener Update

9:15 a.m. - 10:00 a.m.

Finding Operational Excellence

Jim Rivas, President, Tyndale Advisors

10:00 a.m. - 10:45 a.m.

Modern Store Design & Layout Optimization

Chris Freader, SVP Retail Services, Orgill Retail Services

10:45 a.m. - 11:15 a.m. 3M Update

11:15 a.m. - 12:00 p.m.

Employee Engagement & Development

Laura Freeman, EVP Human Resources, Orgill

12:30 p.m. - 1:00 p.m.

Stanley Black & Decker Update

1:00 p.m. - 1:45 p.m.

Orgill Update

Boyden Moore, President and CEO, Orgill

1:45 p.m. - 2:15 p.m.

Sherwin-Williams Update

2:15 p.m. - 3:00 p.m. Libman Update

3:00 p.m. - 5:00 p.m. Tech Symposium

Epicor Training

9:00 a.m. - 10:00 a.m. Eagle

10:30 a.m. - 11:30 a.m.

Underutilized Eagle Tools

1:00 p.m. - 2:00 p.m. What’s New in Eagle

2:30 p.m. - 3:30 p.m. Eagle Tips & Tricks

3:30 p.m. - 5:00 p.m.

Open Q&A / 1-on-1 Meetings

WEDNESDAY

AUGUST 28

Do it Best Partner Activities

8:00 a.m. - 9:00 a.m.

Protect Your Digital World (Presented by Epicor)

Thom Taylor, Solutions Engineer, Epicor

9:00 a.m. - 10:00 a.m.

Keeping Accurate Inventory (Presented by Epicor)

Thom Taylor, Solutions Engineer, Epicor

10:00 a.m. - 11:00 a.m.

AMPed for Growth

Mike Melchi, Director of Field Sales, Do it Best

3:00 p.m. - 4:00 p.m.

Unlock Business Growth: Ecommerce, Inventory Turns & Beyond

Allison Flatjord, Vice President, Marketing & E-Commerce, Do it Best

Dine, Drink & Dance

7:00 p.m. - 11:00 p.m.

The Independents Celebration Palms Terrace and Palms Ballroom | Level 01

Host: Orgill Music and Entertainment: Do it Best

Connect and celebrate with retailers and channel partners attending the Independent Home Improvement Conference at this special event open to all attendees! This locally themed evening will include indoor and outdoor activities, food buffets, drinks and live music. Relax and watch the sunset with industry friends or grab a drink and dance the night away!

Download the IHI Conference app to add these sessions to your schedule with just a tap!

Download the App

Make the most of your time at the IHI Conference by downloading the IHI Conference app today! This powerful tool puts the entire event at your fingertips. Here are a few ways the app can work for you.

Customize Your Schedule: Easily browse sessions and add them to your personal schedule, ensuring you don’t miss any keynotes, breakout sessions or networking events.

Explore Exhibitors: Navigate the Partner Pavilion with ease by viewing booth locations, exploring exhibitor websites and finding the products and services that matter to you.

Play On-Site Games: Participate in interactive games throughout the event for a chance to win amazing prizes! Engage with your peers while exploring everything the conference has to offer.

Stay Connected: Use the app to connect with other attendees, join discussions and be part of the vibrant conference community.

Actionable data for retail

retail solutions provide actionable data and analytics to address out-of-stock, planogram compliance, price integrity, and audit and compliance issues.

Everything you need to boost retail eﬃciencies and store proﬁtability:

Multipurpose autonomous robots

• Automated workforce Technologies

Dashboard delivering SKU-level insights

• Service, support and upgrades

Go to badger-technologies.com/future o learn more?

Working for You Since 1900

The mission of the North American Hardware and Paint Association (NHPA) is to help independent home improvement, paint and decorating retailers, regardless of affiliations, become better and more profitable retailers.

INDUSTRY-LEADING PUBLICATIONS

NHPA publishes two monthly magazines, Hardware Retailing and Paint & Decorating Retailer, featuring best practices, strategic solutions, new products and trends.

COST OF DOING BUSINESS STUDY

For 100+ years, independent home improvement retailers have used NHPA’s Cost of Doing Business Study to benchmark their business and plan for financial growth.

BUSINESS SERVICES

NHPA offers a wide range of business services, including workers’ compensation and liability insurance, health insurance, credit card processing and more to help retailers save time and money.

TRAINING & LICENSING

With 43+ training courses and 273+ modules, NHPA’s training and licensing solutions are the most comprehensive in the industry.

RETAIL MARKETPLACE

NHPA Retail Marketplace is the industry’s resource for buying and selling independent home improvement stores and posting jobs.

INDUSTRY NEWS & TRENDS

The association’s publications— Hardware Retailing and Paint & Decorating Retailer—deliver relevant, timely industry news and trends in e-newsletters and on social media every week.

LEADERSHIP TRAINING

NHPA’s Foundations of Leadership online courses build leadership skills and confidence, empowering managers to lead and drive team success.

PREMIER MANAGEMENT PROGRAM

300+ retailers over 11+ years have chosen the Retail Management Certification Program to master innovative retail practices and strategic management skills to grow their careers and businesses.

ROUNDTABLES

NHPA facilitates and hosts nearly a dozen annual retailer roundtables covering topics such as finance, merchandising, marketing, technology, training and more.

INDUSTRY EVENTS

NHPA organizes 14 annual live and virtual events, including the Independent Home Improvement Conference, Top Guns Awards and Young Retailer of the Year Awards.

Visit YourNHPA.org or scan the QR code to see how NHPA’s programs, tools, events and trainings can help you.

Now Open for Inspiration

The industry’s biggest conference for independent home improvement retailers returns in 2025.

Register now for the 2025 Independent Home Improvement Conference and save big with exclusive launch pricing! Available for a limited time and only for the ﬁrst 250 registrants.

2024 Independent Home Improvement Conference Program

Welcome to

Horizon What’s on the

AUGUST 28

Conference

AUGUST 27

AUGUST 29

Panel | Beyond Survival: Creating Growth in a Flat Economy

Sponsored Breakout Sessions

Conference Sponsors

WHOLESALER SPONSORS

PLATINUM SPONSORS

GOLD SPONSORS

Partner Pavilion

Keynote

Al Comeaux

Mastering Change: Cultivating Mindsets for Lasting Success

Read the Q&A

Keynote

Arthur Greeno

Keynote

Daniel “Rudy” Ruettiger

Unleash Your Inner Rudy: Embrace Resilience and Make Every Second Count

Game Mode

WHY SHOULD I PARTICIPATE?

Networking

HOW DO I PARTICIPATE?

Download

Discovery

Engage

Race Day Giveaway!

GIVEAWAY PRIZE

4 TICKETS

Giveaway

Win!

DOWNLOAD & PLAY!

Train & Gain

Main Stage Panels

Beyond Survival: Creating Growth in a Flat Economy

Why Is This So Hard? Navigating the Labor Dilemma

Innovation Unleashed: Inspiring Stories From NHPA Top Guns

Technology

About

AI Unleashed: Supercharge Your Business

From Clicks to Cash: Navigating E-Commerce Trends

Unlocking the Secrets of Tech Investment ROI

Employee Engagement

Mission Retention: Tips on Finding and Keeping 5-Star Staff |

Retail Operations

About This Track

Cyberthreats

Severe Weather:

Risk

Using

to Boost Success

Marketing, Merchandising

About This Track

From Repeat Buyers to Raving Fans: Mastering Customer Loyalty

Balancing Traditional vs. Digital Advertising

Creative Solutions to Make a Big Marketing Impact on a Shoestring Budget | 11:00

RISE, SHINE & LEARN

Sponsored Breakout Sessions

Banking on Growth

WEBSITES THAT CRUSH

How to Deter Thieves and Protect Your Store

Layers of Security: Protecting Your Business & Customers From Cyberthreats

The Cyberthreat to Independent Retailers

2024 Beacon

Honoring the Best of the Best

Wholesale Sponsors:

A Special Thank You to the Beacon Awards Sponsors

2024 NHPA Young Retailer of the Year Awards

MULTIPLE STORES

INDUSTRY AWARDS

2024 NHPA Top Guns Awards

2024 NHPA TOP GUNS AWARDS HONOREES

Partner Events

AUGUST

27

AUGUST 28