Anti-social behaviour handbook

Are you affected by anti-social behaviour?

Anti-social behaviour: A handbook for customers

1

This information is about how we tackle anti-social behaviour.

If you need this in your language or a different language phone 0191 278 8633. This information is also available in GB Z_¨ nj BDi †nvgm wbDK¨vmj GWvc‡Ukbm mvwf©m m¤^‡Ü| hviv KvDw݇ji eq¯‹ A_ev wWmG¨veì (kvixiwiK fv‡e Adaptation Service large print, A¶g) easy read Braille and audio can †Ubv›U‡`i Zv‡`iformat, wbR¯^ N‡i ¯^vaxbfv‡e `xN© w`b _vKvi e¨vcv‡i mvnvh¨ K‡i|tape.

GB Z_¨ hw`We <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ ‡ qvRb nq Zvn‡j GB bv¤^ v ‡i †dvb Ki“b0191 278 8633 also arrange for you to see a British Sign Language interpreter.

Advice and Support service

Area of YHN work Anti-social behaviour Bengali Asylum seekers unit Adaptations service 普通话／国语 Chinese Simplified Area of YHN work Community Care Alarm Advice and support Service 廣東話／粵語 Area of YHN work service Chinese Area of YHN work Adaptations service Housing Management Traditional Adaptations service Anti-social behaviour Involved

Adaptations service Advice and support Farsi service Asylum seekers unit Leasehold Advice and support Area of YHN work Français Anti-social behaviour Adviceservice and support ModernFrench homes work service Area of YHN work Asylum seekers unit AdaptationsCare service Community Alarm Service Adaptations Anti-socialservice behaviour Kurdish Advice and support Community Care Alarm Anti-social behaviour Area of YHN work service Service

GB Z_¨ nj BDi †nvgm wbDK¨vmj GWfvBR Ges mv‡cU© mvwf©m m¤^‡Ü hviv †jvKR‡bi †nvg‡jm (M„nnxb) bv nevi Ges fvov‡U wnmv‡e emev‡mi AwaKvi msi¶‡bi j‡¶¨ KvR K‡i| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 GB Z_¨ nj Avgiv wKfv‡e Gw›U †mvmvj wen¨vwfqvi (AmvgvwRK Kvh©Kjvc) `gb Kwi †m m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 GB Z_¨ nj BDi †nvgm wbDK¨vmj GmvBjvg wmKvim BDwbU m¤ú‡K© Ges GB BDwbU GmvBjvg wmKvim (ivR‰bwZK ‫ﻣﻌﻠﻮل‬ ‫ﺑﺨﺶ ﺑﻪ ﻣﺴﺘﺄﺟﺮان‬ ‫اﻳﻦ‬x).‫اﺳﺖ‬ ‫ﺷﻤﺎ در‬ ‫†ﺧﺎﻧﻪ‬Kvb » ‫ﺳﺎزﻣﺎن‬ ‫ﺍﻧﻄﺒﺎق در‬ ‫اﻃﻼﻋﺎت درﺑﺎره‬ ‫اﻳﻦ‬ Avkª qcÖv‫©_ﻳﺎ‬x‫ﺳﺎﻟﺨﻮرده‬ ) Ges wiwdDwR‡`i (kibv_© GLv‡b«‫ﻧﯿﻮﮐﺎﺳﻞ‬ Ae¯’vbKvjxb mg†q‫ﻫﺎى‬ hv‡Z eÂbvi wkKvi bv‫ﺑﺨﺶ‬ nq wKfv‡e †mUv wbwðZ ‫† زﺑﺎن‬m ‫ﻃﻼﻋﺎت ﺑﻪ‬ ‫ﻧﻴﺎز ﺑﻪ اﻳﻦ‬ ‫< در‬evsjvq> .‫زﻧﺪﮔﻰ ﻛﻨﻨﺪ‬A_ev ‫ﻣﺴﺘﻘﻞ‬Ab¨ ‫†ﻃﻮر‬Kvb ‫ﺧﻮد ﺑﻪ‬fvlvq ‫درﺧﺎﻧﻪ‬ ‫ﺗﺎ ﻣﺪت‬GB ‫ﻛﻨﺪ‬bv¤^ ‫ﻣﻰ‬v‡i ‫ﻛﻤﻚ‬ ‫ﻫﺎى‬0191 ‫ﺧﺎﻧﻪ‬ K‡i m¤ú‡K©‫ ا‬Z_¨| GB‫ﺻﻮرت‬ Z_¨ hw` cÖ‡‫ﺗﺮى‬ qvRb‫ﻃﻮﻻﻧﻰ‬ nq Zvn‡j †dvb‫دوﻟﺘﻰ‬ Ki“b278 8633 .‫ ﺗﻤﺎس ﺑﮕﻴﺮﻳﺪ‬٠١٩١٢٧٨٨۶٣٣ ‫ﻓﺎرﺳﻰ ﻳﺎ زﺑﺎنﻫﺎى دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره ﺗﻠﻔﻦ‬ Strapline translate GB Z_¨ njtoBDi †nvgm KwgDwbwU †Kqvi Gjvg© mvwf©m m¤^‡Ü| GB BDwbU wbDK¨vmj GjvKv‡Z emevmiZ †h mg¯’ ‫†از‬jvKRb ‫ﺟﻠﻮﮔﻴﺮى‬kvixiwiKfv‡e ‫ﻛﻪ ﻫﺪف از آن‬A¶g, ‫« اﺳﺖ‬AaxK ‫ﻧﯿﻮﮐﺎﺳﻞ‬ ‫ﺷﻤﺎ‬ ‫ﺧﺎﻧﻪﻫﺎى‬to»wkKvi ‫ﺳﺎزﻣﺎن‬Zv‡`i ‫رﺍﻫﻨﻤﺎﯾﻰ در‬ ‫ﻣﺸﺎوره‬ ‫ﺑﺨﺶ‬ ‫اﻳﻦ‬ eqmx‫در‬A_ev Aciv‡ai mnvqZvq‫ و‬KvR K‡i| GB‫ﻣﻮرد‬ Z_¨‫در‬hw`‫اﻃﻼﻋﺎت‬ <evsjvq> Strapline translate A_ev‫ﻳﺎ‬Ab¨ †Kvb fvlvq cÖ‡qvRb‫اﻳﻦ‬nq Zvn‡j GB ‫در‬ bv¤^.v‫آﻧﻬﺎﺳﺖ‬ ‡i †dvb‫ﻣﺴﻜﻦ‬ Ki“b0191 278 8633 Strapline to translate ‫ﻓﺎرﺳﻰ‬ ‫زﺑﺎن‬ ‫ﺑﻪ‬ ‫اﻃﻼﻋﺎت‬ ‫ﺑﻪ‬ ‫ﻧﻴﺎز‬ ‫ﺻﻮرت‬ ‫ﺣﻔﻆ‬ ‫ﺑﺮاى‬ ‫ن‬ ‫ﺄﺟﺮا‬ ‫ﻣﺴﺘ‬ ‫ﺑﻪ‬ ‫رﺳﺎﻧﻰ‬ ‫ﻛﻤﻚ‬ ‫و‬ ‫اﻓﺮاد‬ ‫ﺷﺪن‬ ‫ﺧﺎﻧﻤﺎن‬ ‫ﺑﻰ‬ CesZ_¨ informations concernent leNiservice d’adaptation YourwKfv‡e Homes Newcastle, aide nj ðäbåï“å–‹Ø@ wbDK¨vm‡j KvDw݇ji evoxi e¨e¯’ vcbvi KvRdeAvgiv KwiðäbØómóà‚@ †m m¤^‡Ü|ói@qui GB Z_¨ les hw` <evsjvq> @ì@GB ìíšbÜbói@ ói@ óØ ‫ﻪ‬Your Homes Newcastle ñŒb@ æmìóÙ–Š@ pòŠbió@ óäbîŠbïäaŒ@ ãó÷ locataires de la municipalité âgés ou handicapés à rester indépendants plus longtemps à leur .‫ﺑﮕﻴﺮﻳﺪ‬0191 ‫ﺗﻤﺎس‬278 ٠١٩١٢٧٨٨۶٣٣ ‫زﺑﺎنﻫﺎى دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره ﺗﻠﻔﻦ‬ A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b8633

@ì@domicile. ìíšbÜbói@Siðäbåï“å–‹Ø@ ói@ óØ ‫ﻪ‬Your Homes Newcastle ñŒb@ æmìóÙ–Š@ ðäbØómóà‚@ ói@langue, pòŠbió@téléphonez óäbîŠbïäaŒ@ ãó÷ vous avez besoin de ces informations en français ou dans une autre @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó ÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @N‫در‬æ—î‰i@ü‚ìónaŠ@ñòí—’@ói@a‡äbîü‚@ð Übà@óÜ@íØbm@pa†ò†@ðmóàŠbî@çaímbä GB Z_¨ Avgiv wKfv‡e Avgv‡`i m (†mev) w`‡q Zv‡Z Avcwb AskMÖ n‫ﭼﮕﻮﻧﮕﻰ‬ Y Ki‡Z‫ﻣﻮرد‬ cv‡ib Ges Avcbvi ‫ﻫﺎى‬ ‫ﻳﺎ‬nj ‫ﻓﺎرﺳﻰ‬ ‫زﺑﺎن‬ ‫اﻃﻼﻋﺎت ﺑﻪ‬ ‫ﺑﻪ اﻳﻦ‬mvwf© ‫ﺻﻮرت ﻧﻴﺎز‬ .‫_ اﺳﺖ‬vwK, ‫ﺿﺪاﺟﺘﻤﺎﻋﻰ‬ ‫رﻓﺘﺎرﻫﺎى‬wKf‡e ‫ﺑﺮﺧﻮرد ﻣﺎ ﺑﺎ‬ ‫اﻃﻼﻋﺎت در‬ ‫اﻳﻦ‬ au :‫زﺑﺎن‬ 0191 278 8633. @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó ÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @Nhw` æ—î‰i@ü‚ìónaŠ@ñòí—’@ói@a‡äbîü‚@ð Übà@óÜ@íØbm@pa†ò†@ðmóàŠbî@çaímbä gZvgZ e¨³ Ki‡Z cv‡ib †m m¤ú‡K© | GB Z_¨ <evsjvq> A_ev@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ Ab¨ †Kvb fvlvqde cÖYour ‡qvRbHomes nq Zvn‡j GB bv¤^v‡i Ces informations concernent leNç‹i@ñ‡äòí—q@ service de conseil et d’accompagnement Newcastle, 0191 278 8633 .‫ﺑﮕﻴﺮﻳﺪ‬ ‫ﺗﻤﺎس‬ ٠١٩١٢٧٨٨۶٣٣ ‫ﺗﻠﻔﻦ‬ ‫ﺷﻤﺎره‬ ‫ﺑﺎ‬ ‫دﻳﮕﺮ‬ dont Ki“ble but0191 est d’éviter que desNç‹i@ñ‡äòí—q@ personnes se retrouvent sans domicile et de les aider à conserver leur †dvb 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ 0191 278 8633 @óÜ@ñ Šói@óióà@ói ‫ﻪ‬Your Homes Newcastle@ðîŠb؉–ìaŠ@ì@ñn“q@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ location.

Si wbDK¨vmj vous avez besoin de «ces informations en français ou wKfv‡e dans une ‫ﻛﻨﺪ ﻛﻪ‬ ‫ﺣﺎﺻﻞ‬ ‫اﻃﻤﻴﻨﺎن‬ ‫واﺣﺪ‬ ‫اﻳﻦ‬ .‫اﺳﺖ‬ ‫ﻧﯿﻮﮐﺎﺳﻞ‬ ‫ﺷﻤﺎ در‬ ‫ﺧﺎﻧﻪ‬ » ‫ﺳﺎزﻣﺎن‬ ‫ﭘﻨﺎﻫﺠﻮﯾﺎن در‬ ‫ﻣﻮرد‬ ‫اﻃﻼﻋﺎت‬ GB Z_¨‫ﻣﻰ‬nj wmwU KvDw݇ji jxR †bIqv Ni ‫ﻫﺎى‬ evoxi e¨e¯’ vcbv Kiv autre nq‫وﺍﺣﺪ‬ †mlangue, m¤^ ‡Ü|‫در‬téléphonez GB Z_¨ ‫اﻳﻦ‬ hw`

au : 0191 278 8633. ‫ﻪ‬Your Homes Newcastle@ðîŠb؉–ìaŠ@ì@ñn“q@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ @óÜ@ñ Šói@óióà@ói <evsjvq> A_ev Ab¨ †Kvb fvlvq ‡qvRb nq ‫در‬ Zvn‡j GB‫ﻣﺤﺮوﻣﻴﺖ‬ bv¤^ v‡i †dvb Ki“b278 @ðäbàŒ@ ói@‫ﻓﺎرﺳﻰ‬ óäbîŠbïäaŒ@ m‹ Šòì@ çbmŒóyŠó ó÷ @ Nréagir o–Š†ò†@ ï“å–‹Ø@ ñò‰–Š†@ üi@ óäaìói@ ð8633 móàŠbî@ ‘óØ@Siðäìíi@ Œaìóäý Strapline to‫زﺑﺎن‬ translate Ces ‫ﻳﺎ‬informations concernent la manière de face aux avez ‫ﺑﻪ‬ãó÷@ ‫اﻃﻼﻋﺎت‬ ‫ﺑﻪ اﻳﻦ‬cÖóÜ@ ‫ﻧﻴﺎز‬ ‫ﺻﻮرت‬ .‫ﻧﺸﻮﻧﺪ‬ ‫ دﭼﺎر‬comportements ‫اﻳﻨﺠﺎ‬ ‫در‬0191 ‫اﻗﺎﻣﺘﺸﺎن‬ ‫ﻣﺪت‬antisociaux. ‫ﻃﻰ‬ ‫ در‬ì@ ‫ﭘﻨﺎﻫﻨﺪﮔﺎن‬ ‫و‬vous ‫ﭘﻨﺎﻫﺠﻮﻳﺎن‬ GB Z_¨ói@de nj wbDK¨vm‡j KvDw݇ji Ni evoxi ou Dbœq@dans bNo–Š†ò†@ m¤^‡une Ü| ï“å–‹Ø@ GB Z_¨langue, hw` <evsjvq> A_evðAb¨ fvlvq cÖ8633. ‡qvRb nq @ðäbàŒ@ óäbîŠbïäaŒ@ ãó÷@ m‹ Šòì@ çbmŒóyŠó ó÷ ñò‰–Š†@ üi@ óäaìói@ móàŠbî@ ì@ ‘óØ@ Œaìóäý besoin ces informations enóÜ@Nfrançais autre téléphonez au :†Kvb 0191 278ðäìíi@ @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ ç‹i@ñ‡äòí—q@ 0191 278 8633 .‫ﺑﮕﻴﺮﻳﺪ‬ ‫ﺗﻤﺎس‬ ٠١٩١٢٧٨٨۶٣٣ ‫ﺗﻠﻔﻦ‬ ‫ﺷﻤﺎره‬A_ev ‫دﻳﮕﺮ ﺑﺎ‬ ‫ﻫﺎى‬bv¤^ ‫زﺑﺎن‬ Strapline to translate Zvn‡j Avcbvi GjvKvq ¯’vbxq Awd‡mi Awdmvi GKRb Aby ede v`‡Ki v Ki‡Z cv‡ib| v‡i Ces informations concernent l’unitéwjqvu des‡Rv demandeurs d’asile Youre¨e¯’ Homes Newcastle et la GB façon Nç‹i@ñ‡äòí—q@ 0191 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ Esta refere-se serviço Adaptações da Your Homes que ajuda inquilinos dont informação ils s’assurent que les ao demandeurs d’asile et les réfugiés ne sont Newcastle, pas désavantagés pendant leur @óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ Nóîa‡äbdeØóïmóîb ÜóàüØbä@ómìóØí Üóè@ðäìíša†‰ ói@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷

‫ اﻳﻦ ﺑﺨﺶ از اﻓﺮاد آﺳﻴﺐﭘﺪﻳﺮ‬.‫اﻳﻦ اﻃﻼﻋﺎت در ﻣﻮرد ﺑﺨﺶ آﮔﺎهﺳﺎزى ﺍﻫﺎﻟﻰ در ﺳﺎزﻣﺎن »ﺧﺎﻧﻪﻫﺎى ﺷﻤﺎ در ﻧﯿﻮﮐﺎﺳﻞ« اﺳﺖ‬

sociais idosos ou inválidos a manterem-se independentes em suas casas porautre maislangue, tempo. téléphonez Se séjour ici.

Si vous avez besoin deNóîa‡äb ces Øóïmóîb informations en français ou dans une @óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ ÜóàüØbä@ómìóØí Üóè@ðäìíša†‰ ói@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ precisar desta informação em <português> ou noutra língua, ligar para o 0191 278помощь 8633.‫ﻫﻤﭽﻮن‬ о8633. службе адаптации Homes которая предоставляет au 278 ‫ﺑﺎ‬Информация ‫دﻳﮕﺮ‬: 0191 ‫زﺑﺎنﻫﺎى‬ ‫ﻓﺎرﺳﻰ ﻳﺎ‬ ‫ﺑﻪ زﺑﺎن‬по ‫اﻃﻼﻋﺎت‬ ‫ﻧﻴﺎز ﺑﻪ اﻳﻦ‬Your ‫ﺻﻮرت‬ ‫در‬ .‫ﻛﻨﺪ‬Newcastle, ‫ﻣﻰ‬ ‫ﺣﻤﺎﻳﺖ‬queira ‫ﺑﺰﻫﻜﺎرى‬ ‫ﻗﺮﺑﺎﻧﻴﺎن‬ ‫ﻣﻌﻠﻮﻟﻴﻦ و‬ ،‫ﺳﺎﻟﺨﻮردﮔﺎن‬ N ç‹i@ñ‡äòí—q@ 0191 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói людям пожилогоrefere-se возрастаaoили с ограниченными физическими в сохранении Esta informação serviço ded’« Aconselhamento e Assistência da Your Homes Newcastle, Ces informations concernent le service alarme assistance » deвозможностями la municipalité de Newcastle, qui ‫ﺗﻤﺎس‬ ‫ﺷﻤﺎره ﺗﻠﻔﻦ‬ Strapline translate Nç‹i@ñ‡äòí—q@ 0191 8633 независимости в их собственных домах наe протяжении длительного периода. Выbien que ajuda asoutien evitar situações de sem-abrigo ajuda@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói as de pessoas manterem os seusЕсли arrendamentos. apporte unto aux habitants qui sont278 vulnérables par leura.‫ﺑﮕﻴﺮﻳﺪ‬ âge ou leur٠١٩١٢٧٨٨۶٣٣ handicap, ou à

Se precisar em <português> noutra língua, queira ligar para odans 0191 278 8633. cause de la desta délinquance.

Si vous avezрусском> besoin ou deили cesдругом informations en français une autre нуждаетесь в этойinformação информации <на языке звоните поou тел.

0191 278 8633.

Housing Management ‫دﻳﮕﺮ‬ ‫ﻫﺎى‬ ‫زﺑﺎن‬ ‫ﻓﺎرﺳﻰ ﻳﺎ‬ ‫زﺑﺎن‬au‫ﺑﻪ‬:‫اﻃﻼﻋﺎت‬ ‫ﺑﻪ اﻳﻦ‬como ‫ﺻﻮرت ﻧﻴﺎز‬ ‫ در‬.‫اﺳﺖ‬ ‫ﻧﻴﻮﻛﺎﺳﻞ‬ ‫ﻣﺴﺎﻛﻦ دوﻟﺘﻰ در‬ ‫ﻣﺪﻳﺮﻳﺖ‬ ‫ﻣﻮرد ﺷﻴﻮه‬ ‫اﻳﻦ اﻃﻼﻋﺎت در‬ langue, téléphonez 0191 278 8633.

Anti-social Esta informação refere-se à forma lidamos comNewcastle comportamentos anti-sociais.

Se precisar Advice and behaviour support Информация о службе предоставления консультаций и поддержки Your Homes Newcastle, Português @ì@ç aŠóibäóq@óØ@µi@bïå ܆@çüš@óØ@ñòìó÷@ì@ ‫ﻪ‬Your Homes @ðäaŠóibäóq@ñóØóî@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ desta emsobre <português> oude língua, queiraHomes ligar para o 0191 278que 8633.

Housing Management Ces informations concernent la manière dontбезприютности nous gérons les sociaux de Newcastle.

Si ‫ﺑﺎ‬ service цьлью которой является предупреждение иlogements предоставление помощи Adaptations service Ésta esinformação información el Servicio Adaptación de Newcastle, ayudaс‫ﺗﻠﻔﻦ‬ a los ‫ﺗﻤﺎس‬ ٠١٩١٢٧٨٨۶٣٣ ‫ﺷﻤﺎره‬ Portuguese @ì@ç aŠóibäóq@óØ@µi@bïå ܆@çüš@óØ@ñòìó÷@ì@ ‫ﻪ‬denoutra Your Homes Your Newcastle.‫ﺑﮕﻴﺮﻳﺪ‬ @ðäaŠóibäóq@ñóØóî@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ @bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ N牗šbä@ð Übm@ì@ðàónóè@çò‹—Ü@óØ@a†óîòìbà@ìóÜ@@çaŠójšüØ Asylum seekers unit vous informação avezmunicipales besoin de ces informations enRequerentes françaisaв ou dans une autre langue, téléphonez Asylum seekers unit Esta refere-se à unidade deинформации Asilo da Your Homes Newcastle edurante à: forma арендованным жильем. Если Вы нуждаетесь этой <на русском> другом inquilinos ancianos o incapacitados permanecer independientes en su или casaau Involved ‫ﻳﺎ‬como ‫ﻓﺎرﺳﻰ‬ ‫زﺑﺎن‬8633. ‫ ﺑﻪ‬Si ‫اﻃﻼﻋﺎت‬ ‫اﻳﻦ‬ ‫ﺻﻮرت ﻧﻴﺎز‬ ‫ در‬de .‫ﻛﻨﻴﺪ‬asilo ‫اﺑﺮاز‬español ‫ﺧﺪﻣﺎت‬ ‫را‬Übm@ì@ðàónóè@çò‹—Ü@óØ@a†óîòìbà@ìóÜ@@çaŠójšüØ ‫ﺧﻮد‬ ‫ﻧﻈﺮات‬ ‫ﻛﻨﺪ‬desvantagem ‫ﻣﻰ‬al‫راﻫﻨﻤﺎﻳﻰ‬ ‫ﺷﻤﺎ را‬8633. ‫اﻃﻼﻋﺎت‬a‫اﻳﻦ‬ 0191 278 garantem que os ‫ﺑﻪ‬0191 requerentes e‫ ﻣﺎ‬os refugiados não estão‫ﺗﺎ‬llame em durante языке звоните по тел.

278 8633. más tiempo. necesita esta información en o‫درﺑﺎرة‬ en otro idioma, 0191 278 @bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ N牗šbä@ð Asylum seekers unit @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè Nç‹i@ñ‡äòí—q@ 0191 278 8633 o M sua cá.о том, Se precisar informação em <português> ou noutra língua, queira ligar parasur o Involved Ces estadia informations concernent la manière dont vous pouvez vous engager et donner opinion Pycc Anti-social Информация как мы справляемся с антиобщественным поведением. Вы Advice andKbehaviour support Ésta es información sobre el desta Servicio de Adaptación Your Homes de Newcastle yЕсли elvotre servicio de Nç‹i@ñ‡äòí—q@ 0191 278hogar 8633y@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè 0191 278 8633. la qualité services.

Si vous avez besoin de informations en français ouinquilinos dans service apoyo quede tiene como objetivo evitar que hayaÜóàüØ@ñ‹–†òìbš@ñó’ personas sin ayudar aпоlosтел. a autre нуждаетесь вnos этой информации <на русском> илиces другом языке звоните 0191une 278 8633.

Russian @óÜ@óáÔbm@ìóÜ@óØ ‫ﻪ‬ Your Homes Newcastle @ñb ò Š óè@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ langue, téléphonez au : 0191 278 8633.

Community Careunit Alarm Информация Esta informação refere-se aoвопросам TeleAlarme da Your Homes Newcastle, mantener su arrendamiento.

SiServiço necesita esta información en español o en otroque idioma,сдесь. llame alЕсли 0191 Asylum seekers отделе по беженцев и их благоприятного пребывания @óÜ@óáÔbm@ìóÜ@óØ ‫ﻪ‬обYour Homes Newcastle @ñb ÜóàüØ@ñ‹–†òìbš@ñó’ òŠóè@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Service presta assistência a indivíduos Newcastle que sejam vulneráveis devido idade, invalidez oula Leasehold Cesнуждаетесь informations la em façon dont nous gérons logements qui ontà déjà loués 278 8633. Вы в concernent этой информации <на русском> илиles другом языке звоните по été тел.

0191par 278 Community Care Alarm @ñn“q@LçìímìóÙØóq@a†@çìíi@çaìbm@ñŠbï’ìím@bî@ðîónóu@ðäaímbä@Lñ‰–Š†@çóàóm@ñŠójäaŠói@óÜ@óØ@ÞbØüïä@ðäaín“ïäa† crime. precisar desta em besoin <português> noutraantisociales. língua, queira paraesta o 0191 278 municipalité de Newcastle.

Si vous avez de cesou informations en français ou dans une autre Español Anti-social behaviour Ésta es Se información sobreinformação cómo combatimos comportamientos Si ligar necesita 8633.

Service Community Care Alarm @ñn“q@LçìímìóÙØóq@a†@çìíi@çaìbm@ñŠbï’ìím@bî@ðîónóu@ðäaímbä@Lñ‰–Š†@çóàóm@ñŠójäaŠói@óÜ@óØ@ÞbØüïä@ðäaín“ïäa† @@ðäüÑïÝm@òŠbàˆ@ói@ óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ NpbØò† 8633. langue, téléphonez au :o0191 278idioma, 8633. llame información enоespañol enустановлению otro al 0191 8633.сигнала для помощи Your Homes Community Care Alarm Информация службе по прибора для278 подачи Spanish Service Housing Management Esta informação refere-se à forma como gerimos a habitação de Your Newcastle. precisar desta Modernseekers homes work Ces informations concernent les améliorations apportées aux social logements deSe Newcastle.

Si y @@ðäüÑïÝm@òŠbàˆ@ói@ óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ NpbØò† Asylum unit Ésta es información sobre la Unidad de Demandantes deпроживающим Asilo Político Homes de Newcastle Service Newcastle, которая предоставляет поддержку людям вNsociaux г. Ньюкасле, которые ç‹i@ñ‡äòí—q@ 0191 278 8633@ informação em <português> ou noutra língua, ligar para ono0191 278 8633. vous avez de ces informations en français ou dans une autre langue, l’« agent de liaison » de de cómo sebesoin aseguran de que dichos demandantes y refugiados vivan enфизическим condición desventaja считаются беззащитными по отношению к ихqueira возрасту, ограниченным Nç‹i@ñ‡äòí—q@ 0191al278 8633@ votreinformação bureau local peut vous organiser unpode entretien avec un interprète.

Vous pouvez également Involved Esta refere-se forma como participar dar a sua opinião sobre allame maneira como durante su estancia aquí.

Sià necesita esta información eneВы español o en otro idioma, 0191 возможностям или противоправного поведения. Если нуждаетесь в этой информации <на @@ fornecemos osдругом nossosязыке serviços.

Se precisar 278 8633. или русском> звоните по тел.desta 0191 informação 278 8633. em <português> ou noutra língua, @@ queira para o 0191 278 8633.

Community Care Alarm Информация Ésta esligar información del управлении Servicio de Alarmas de Ayuda Comunitaria Your Homes de Newcastle, que Housing Management о нашем муниципальными жилыми домами в г. Ньюкасле. Если Вы Leasehold Esta informação refere-se à forma<на como gerimos as casas que arrendadas pelo de Service ayuda a los habitantes de Newcastle que son vulnerables por suforam edad, discapacidad o Município por 278 ser 8633. нуждаетесь в этой информации русском> или другом языке звоните по тел.

0191 Newcastle.

Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 víctimas de unоdelito estaбыть información en español o en otro idioma, llame alпо0191 278 Involved Информация том, .Si какnecesita Вы можете задействованы и высказать свое мнение поводу 278 8633.

8633. предоставляемых нами услуг. Если Вы нуждаетесь в этой информации <на русском> или Modern homes work Esta es informação refere-se a melhorias feitas às habitações sociais de Newcastle. Se precisar desta Housing Management Ésta información sobre gestionamos другом языке звоните по cómo тел. 0191 278 8633.las viviendas municipales de Newcastle. Si necesita informação em <português> ouennoutra língua, llame o seu al Agente de Ligação Officer) do esta información en español otro idioma, 0191 278 8633. (Liaison Leasehold Информация о том, как мы oраспоряжаемся жьльем, предоставляемым в аренду departamento local pode organizar paraparticipar que fale com intérprete. pode ligar para o 0191 278 Involved Ésta es información cómo puede y darum su opinión de Ou cómo proporcionamos nuestros Муниципалитетом г.sobre Ньюкасла. Если Вы нуждаетесь в этой информации <на русском> или 8633 e pedir uma tradução por escrito.en español o en otro idioma, llame al 0191 278 8633. servicios.

Si necesita esta другом языке звоните по información тел. 0191 278 8633.

Newcastle Furniture Esta es informação refere-se ao serviço de Mobiliário da Your Homes Newcastle,elque fornece mobiliário Leasehold Ésta información sobre cómo gestionamos las viviendas que haдомов arrendado Ayuntamiento Modern homes work Информация об усовершенствованиях муниципальных жилых в г. Ньюкасле. Если de Вы service aos inquilinos para os ajudar a estabelecer as suas ocasas. precisar desta informação em Newcastle.

Si necesita esta información en español en otroSe idioma, llame al 0191 278 8633. нуждаетесь в этой информации <на русском> или другом языке Ваш работник по связям с Modern homes work Ésta es información sobre mejoras en las viviendas municipales de Newcastle. Si necesita esta общественностью в Вашем местном офисе сможет предоставить помощь с нахождением información en español o en otro idioma, su "Agente de Contacto" de la oficina local puede proporcionarle un intérprete. O puede llamar al 0191 278 8633 para pedir una traducción escrita.

2 Newcastle Furniture Ésta es información sobre el Servicio de Muebles Your Homes de Newcastle, que proporciona

Contents What is anti-social behaviour?

4

Anti-social behaviour myth buster

6

Who can I talk to about anti-social behaviour?

8

What is HASBET?

9

Tools and powers

10

What can you do to tackle anti-social behaviour in your area?

12

What can I expect from HASBET?

14

Response times

16

Victim Support Service

18

Your responsibilities as a tenant

20

Putting things right

22

Contact page

24

3

What is anti-social behaviour?

Your Homes Newcastle believes that residents are entitled to live in safe, well managed homes where they feel good about themselves and their communities.

We are committed to tackling anti-social behaviour by:

Anti-social behaviour can take many different forms, ranging from threatening behaviour and hate crime to loud music to untidy gardens.

• having procedures to support people affected by anti-social behaviour;

We want to reduce cases of anti-social behaviour. This helps us to provide homes that people want to live in.

4

• working with other agencies to reduce levels of crime and anti-social behaviour in Newcastle;

• having procedures to take action against people who cause problems for others.

The way people behave is regulated not just by the law, but also by the generally accepted belief that everyone has a right to enjoy life in their own way, as long as this doesn’t harm the people who live near them.

What sort of behaviour is anti-social?

Anti-social behaviour includes things like: • Domestic violence and abuse • Physical violence • Hate crime, for example targeting someone because of their sex, race, sexual orientation, disability, religion or belief • Harassment, verbal abuse or other threatening behaviour.

This includes threats to YHN staff • Drug and alcohol abuse causing anti-social behaviour • Using illegal drugs • Playing music loudly or making too much noise • Not keeping pets under control. This includes dog fouling • Fly tipping, dumping rubbish or setting fires • Damaging or vandalising property • Untidy gardens • Illegal or immoral use of a property • Graffiti • Neighbour nuisance

5

Anti-social behaviour: myth buster Myth: Myth: “Anything that annoys me is anti-social behaviour”

Fact: It is important to remember that behaviour which causes a nuisance or annoyance to one person, may not do so to another.

For example, on occasions household noise can be heard from an adjoining property, perhaps the sound of children playing or a baby crying. This is usual on a family estate and would not be considered antisocial behaviour.

On the other hand, excessively loud music being played would be considered unreasonable and anti-social.

6

“Anti-social behaviour is always illegal”

Fact: Anti-social behaviour is not always a criminal act but it is considered morally wrong in the society we live in.

People are allowed to live in the peaceful enjoyment of their homes without being caused nuisance, alarm, distress or harassment by others.

On the other hand, criminal activity is controlled by the laws of the land but can also be seen as anti-social behaviour in many cases.

Myth: Myth: “I only need to report anti-social behaviour once for the police/YHN to deal with it”

“You are allowed to play your music as loud as you want until 11pm”

Fact: You can cause nuisance and annoyance any time of the day.

Fact: If you and/or people you know are experiencing anti-social behaviour it is important to remember that enforcement action (such as evicting a noisy or anti-social tenant) cannot be taken without any evidence.

Regardless of what time you play loud music, if it is excessive and causing a nuisance and annoyance to neighbours then you are in breach of your tenancy agreement and could lose your home.

Residents may be asked to provide details of any antisocial behaviour they witness by filling in diary booklets.

It is very difficult to take enforcement action if no witnesses wish to come forward.

7

Who can I talk to about anti-social behaviour?

It is important to remember that sometimes a problem can be solved by talking to your neighbour about behaviour which bothers you. See YHN’s booklet ‘Neighbour Complaints – a guide to approaching your neighbour’ for advice about this.

However, sometimes it is more serious than this. If this is the case, we can help you.

Please remember that anything you tell us will be kept confidential.

YHN’s Community Housing Office and Sheltered Housing Service • YHN’s housing staff act on all reports of anti-social behaviour that they receive acting as a first point of contact with residents.

• When you report anti-social behaviour at one of our housing offices you will be given the name of the person who is dealing with your complaint.

8

• Most cases are dealt with successfully by the Community Housing Office.

• The most serious anti-social behaviour cases will be referred to YHN’s Housing Anti-Social Behaviour and Enforcement Team (HASBET).

What is HASBET?

(Housing, Anti-Social Behaviour and Enforcement Team) HASBET is a specialist team that deals with the more serious cases of anti-social behaviour.

HASBET works with partners such as:

A Victim Support Officer works with HASBET to give extra support to witnesses and victims.

• Police and Social Services to share information which helps us to deal with problems quickly

HASBET uses tools like the ones listed below to tackle anti-social behaviour:

• local tenants and residents groups to give them the opportunity to tell us what they think

• early intervention warning letters and visits • acceptable behaviour agreements (ABAs) • injunctions • extending introductory tenancies

• Family Intervention Project (FIP)

HASBET aims to make it easy to report anti-social behaviour.

We use publicity to boost public confidence and show that we take strong action against anti-social behaviour.

• tenancy demotion orders • confiscating noisy equipment with the Council’s Environmental Health Team • possession proceedings and evictions 9

Tools and powers • Mediation: we can refer people who are involved in a complaint to an independent mediator.

This happens in cases of low level anti-social behaviour for a quick resolution. Both parties would need to agree to the mediation.

• Graded response warning letters: the HASBET team can send a series of warning letters to people who commit acts of anti-social behaviour.

These letters support the actions of social landlords, the police and council staff, and help to identify people who cause a lot of problems.

10

• Acceptable behaviour agreements (ABAs): these are written contracts between local agencies and someone who has behaved anti-socially. The contracts agree what the person should and should not do.

These are often used with children and young people but are also used for adults who need an extra warning.

• Noise nuisance enforcement: in cases of noise nuisance, Public Health and Environmental Protection (PHEP) can serve an Abatement Notice which makes it a crime if a person continues to be noisy. This breaks the terms of Your Homes Newcastle’s tenancy agreement. Equipment which causes the nuisance can be confiscated.

• Injunctions: an injunction is an order from the county court to stop doing something.

Social landlords can apply for this type of injunction against tenants, owneroccupiers and non-tenants.

• Extending introductory tenancies: all new tenants have an introductory tenancy for the first 12 months. This means that new tenants have less rights than a secure council tenant. If parts of the tenancy agreement are broken (by anti-social behaviour for example) the introductory period can be extended for an extra six months.

• Demotion orders: demotion orders allow landlords to ask the court to take away some of a tenant’s rights, such as the right to buy and right to exchange. If the tenant continues to cause nuisance, the landlord can ask the court for possession of the tenant’s home.

• Possession proceedings and evictions: if a council tenant, or any of their visitors, behaves antisocially, we can ask the courts for possession of the home and apply for an eviction. Anyone who is evicted because of antisocial behaviour will not usually be allowed another council home.

11

What can you do to tackle anti-social behaviour in your area?

It is important that you gather as much evidence as possible. It is very difficult for us to take action without evidence.

You should describe what happened, when it happened and how it made you feel.

Think about questions such as:

We can give you incident diaries to help you keep a record of the anti-social behaviour. These diaries provide vital information should a case of anti-social behaviour go to court.

• who is causing the nuisance?

• what is actually happening?

• where is it happening?

• when is it happening?

• how does it affect you?

• are there any other witnesses?

12

Sometimes we can give you a tape recorder to help you collect evidence of anti-social behaviour. HASBET can give you more advice about this.

You should report all incidents of anti-social behaviour to us, and to the police.

You should never retaliate or fight back. We do not take sides when a complaint is made. If a person complains about another person but responds with anti-social behaviour, we will investigate both cases of anti-social behaviour.

13

What can I expect from HASBET? When you contact the Housing, Anti-Social Behaviour and Enforcement Team to report anti-social behaviour, we start an investigation within a set time.

We will write to you and tell you the name of the housing enforcement officer who will deal with your case.

We will visit you at your home to agree a Case Action Plan outlining the case and what steps we intend to take to resolve your complaint.

The Case Action Plan sets out the action both you and YHN will take to try and resolve the complaint. Your basic details will be taken and you will talk about recent incidents that have occurred.

You may need to agree to YHN sharing information as part of the multi-agency work to help resolve your complaint.

14

After we have investigated your complaint, we will: â&#x20AC;˘ tell you about any action we have taken to deal with the problem; or â&#x20AC;˘ tell you why we are not able to take action.

If we need you to fill in diary sheets to record incidents, we will explain how you must do this. At first we will ask you to keep the diary sheets for no more than ten working days.

After this time we will review them with you and may ask you to continue.

We will not reveal your identity unless you agree that we can.

We will contact you regularly to keep you up to date with the steps we are taking to deal with your complaint. We will do this by letter, e-mail or phone, or by visiting you.

We will agree with you how regular the contact will be.

We will take the lead, and work with other agencies, to deal with problems. Examples of other agencies are social services, public health, neighbourhood wardens and the police.

We will tell you what support we and other agencies, such as Victim Support and Mediation, can give you.

We understand that you may not feel able to give evidence in court. If this happens, we will try to use the evidence that other people, such

as housing officers and neighbourhood wardens, have gathered. We will discuss what this means with you.

If you are willing to be a witness and give evidence at court, we will give you support before, during, and after any legal proceedings.

We may ask you to fill in a satisfaction feedback form after your complaint has been investigated. This will help us to continue to improve and develop our service.

15

Response times We put all incidents of anti-social behaviour reported to us in categories according to how serious they are, and investigate the most serious as a priority.

If an incident is made up of several different types of antisocial behaviour, our staff will treat the most serious part of the complaint first.

16

Category 1 (Personal Harm) – response the next working day

Category 2 (Community Harm) – response within three working days

• Verbal abuse, harassment, intimidation, threatening behaviour (including towards YHN staff)

• Noise

• Hate-related incidents (based on a person’s sex, race, sexual orientation, disability, religion or belief) • Domestic violence and abuse

• Vandalism and damage to property • Alcohol-related incidents • Prostitution, sexual acts, kerb-crawling • Other criminal behaviour • Drug related incidents

• Other physical violence

Category 3 (Environmental Harm) – response within five working days • Pets and animal nuisance • Nuisance from vehicles • Litter, rubbish, fly-tipping • Garden nuisance • Misuse of shared areas and public space

17

Victim Support Service Impact of anti-social behaviour A single incident of antisocial behaviour may seem quite trivial to some people, but for others it can have a destructive impact on quality of life, especially if it happens frequently or is over a period of time. Some people suffer in silence if they are too afraid to report incidents. You donâ&#x20AC;&#x2122;t have to suffer in silence, help is available.

What is Victim Support?

Victim Support is an independent national charity

18

that helps people find their strength again after crime and anti-social behaviour.

Trained volunteers give free, confidential support and information to victims and witnesses.

How Victim Support can help you We have a dedicated Victim Support Officer at HASBET who can give you support and reassurance and help you deal with problems. Victim Support is independent and services are confidential so you can talk in confidence, even if you donâ&#x20AC;&#x2122;t want to speak to the police.

Our Victim Support Officer can: • help you to deal with other agencies such as the police • help you to cope with emotional effects of experiencing anti-social behaviour • support you and other members of your family if necessary • help you get in touch with other organisations that can assist you if there are problems we can’t deal with • help you throughout the court process. If your case goes to court, you could be asked to appear as a witness. If you do, our Victim Support Officer will be there to help you throughout. They will give you emotional support and information to help you prepare for being a witness.

Contact Victim Support • Telephone: 0191 281 3791 • Email: Newcastle@victimsupport.org.uk • Website: www.victimsupport.org.uk • Address: Victim Support, 3rd Floor, Block A, Scottish Life House, Archbold Terrace, Jesmond, Newcastle upon Tyne, NE2 1DB.

19

Your responsibilities as a tenant Every tenant of Newcastle City Council has signed a tenancy agreement which describes your rights and responsibilities as a tenant.

Here are some of the things tenants agree to when they sign the tenancy agreement: Nuisance and annoyance You must make sure that you, and people living in or visiting your home, do not harass, annoy or cause a nuisance, or do anything likely to annoy or cause a nuisance, to: • any person living or working in the local area; • any person who lives in a council house; or • any of our employees or any person acting for us.

You must make sure that you and any people living in or visiting your home keep any pets or other animals under control so that they do not annoy your neighbours or cause a nuisance.

20

Criminal behaviour You must make sure that you and the people living in or visiting your home are not convicted of: • using the premises, or allowing them to be used, for illegal purposes; or • an arrestable offence (serious offence) committed in the local area around the property.

Domestic abuse You must make sure that you do not make your partner leave the property because you are violent or threaten violence to her or him, or to members of her or his family who live in the property.

Damage to property You must make sure that you and any person living in or visiting your home do not damage or remove any property we own, or try to do so.

Hate crime and hate incidents

Behaviour towards YHN staff

A hate crime or hate incident is motivated by hostility or prejudice based on a personal characteristic such as the colour of your skin or your religion. Therefore, you must make sure that you, or people living in or visiting your home, do not harass, annoy, threaten or cause a nuisance to anybody because of their race, faith/religion, gender, sexual preference, disability, age or any other personal characteristic.

You must behave in a reasonable way towards YHN staff. If you use abusive or threatening behaviour towards YHN staff, you will breach your tenancy agreement.

If you do not keep to the terms of your tenancy agreement you could be evicted and lose your home.

Encouraging others You must make sure that you and people living in or visiting your home do not encourage any other person to do anything mentioned in the paragraphs on pages 20-21.

21

Putting things right We will always try to provide the best service that we can.

If, however, you are not satisfied with our service, please let us know and we will try to sort out your complaint immediately.

If you are still not satisfied, please ask for our Complaints and Compliments leaďŹ&#x201A;et

Notes

22

which gives you details about how to complain.

A senior manager will investigate your complaint and write to you within 10 working days.

23

How to contact us In person Call into your nearest Community Housing Office or YHN House at the address below.

In writing Housing, Anti-Social Behaviour and Enforcement Team YHN House, Benton Park Road, Newcastle upon Tyne, NE7 7LX. Telephone: 0191 278 8740 Fax: 0191 278 8758 Email: newcastleasbunit@yhn.org.uk Website: www.yhn.org.uk

Other useful numbers Emergencies (Police, Ambulance, Fire)

999

Newcastle City Councilâ&#x20AC;&#x2122;s Night Watch Team

0191 274 4000 or 0191 278 7878

Neighbourhood Policing Team â&#x20AC;&#x201C; non emergencies

101

ARCH hate crime reporting

0800 032 3288

Your Homes Newcastle Limited. Registered in England and Wales.

Registration number 5076256. Registered office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR. A company controlled by Newcastle City Council.

24